JP4573583B2 - Environmentally Assisted Repair Distribution System by Information Integration - Google Patents

Environmentally Assisted Repair Distribution System by Information Integration Download PDF

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JP4573583B2
JP4573583B2 JP2004196577A JP2004196577A JP4573583B2 JP 4573583 B2 JP4573583 B2 JP 4573583B2 JP 2004196577 A JP2004196577 A JP 2004196577A JP 2004196577 A JP2004196577 A JP 2004196577A JP 4573583 B2 JP4573583 B2 JP 4573583B2
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repair
information
terminal
password
reception
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JP2006018641A (en
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功 小林
直文 竹本
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スターウェイ株式会社
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  The present invention relates to an environment-supported repair / distribution system based on information integration, and more particularly to an environment-supported repair / distribution system based on information integration that provides environmental support by integrating distribution information when repairing electrical appliances.

  Conventionally, when an electrical product such as a personal computer breaks down, the user has contacted the manufacturer to request collection, or brought it to a consumer electronics store to request repairs. In particular, when an electrical appliance is brought to a home appliance mass retailer, the repair is usually received and registered by an independent repair reception system unique to the home appliance mass retailer, and a repair is requested from the corresponding manufacturer. This repair reception system is usually operated independently of the manufacturer's repair management system, and the manufacturer's system recognizes that a repair product has been received by the repair reception system. It was time to be.

  In addition, when a repaired product is delivered from the home appliance mass retailer (repair reception store having a repair reception system) to the manufacturer side, it is almost always transported by a delivery company other than the two. As described above, the repair acceptance system and the manufacturer's repair management system operate independently, and the delivery management system used by the delivery company is also operated independently.

  For this reason, when requesting a repair from the repair acceptance system that received the repair, it is necessary to contact the two systems of the delivery management system of the delivery company and the repair management system of the manufacturer. It was undeniable that the transmission time of information would be after a considerable amount of time had passed since receiving repairs.

  On the other hand, a repaired product that has been received is appropriately packed for a repaired product that has not been packed at a repair reception store, and is handed over when the delivery company comes to collect it. In general, an air cap is used for packing, or the card is stored in cardboard.

  In addition, repaired products after repair may be delivered in reuse cardboard, and there may be concerns about damage during transportation by seeing dirty and frayed cardboard.

  In the conventional system, the repair reception system, the manufacturer's repair management system, and the delivery company's delivery management system are all operated independently. There is a time lag automatically in the time that is sent. For this reason, when communication from the repair reception store to the delivery company is delayed, transportation from the take-up to the manufacturer may be delayed, and it may take time to complete the final repair.

  A user who requests repair to a repair reception desk usually makes an inquiry about the repair to the repair reception shop. What is often asked by the user is a lot of information that should be answered after confirming with the manufacturer, such as an estimate or a repair period. As described above, since each system operates independently, a repair reception store that receives an inquiry about repair from a user needs to make an inquiry directly to the manufacturer by telephone or the like. At this time, depending on the manufacturer, there are many cases where it takes time to round the telephone and answer, and the user often calls the manufacturer directly.

  Even when the user makes a collection request directly to the manufacturer, there is a delay in delivery and repair due to different systems between the manufacturer and the delivery company.

  Furthermore, when accepting repairs at a consumer electronics mass retailer, the air cap used for packing goes up to about 3 to 4 rolls per month, and is finally discarded as garbage. This led to an increase in trash and could not be ignored as it affected transportation costs. In recent years, transport using recyclable returnable boxes has begun, but the system for managing returnable boxes is also separate, so it has not been operated effectively.

  In view of the above problems, the object of the present invention is to integrate the systems of manufacturers, delivery companies, repair reception stores, and returnable boxes, and to provide environment-friendly repair distribution through information integration that is more user-friendly and environmentally friendly. Provide a system.

The present invention relates to an environment-supported repair and distribution system based on information integration, and more particularly to an environment-supported repair and distribution system based on information integration that provides environmental support by integrating distribution information when repairing electrical appliances. object performs the integration of the repair information accepting repair home appliances from a user, further comprising an environmental assisted repair distribution system by integration that are environmentally friendly, which are connected via electronic communication means, wherein A user terminal owned by a user, a repair reception terminal for receiving repairs, a delivery company terminal owned by a delivery company, a manufacturer terminal owned by a manufacturer performing repair, the user terminal, the repair reception terminal, and the delivery company terminal And an integrated management server that integrates information provided from the manufacturer terminal, and the integrated management server receives the repair receipt. Reception information transmission / reception means for transmitting / receiving information to / from the terminal, delivery information transmission / reception means for transmitting / receiving information to / from the delivery company terminal, repair information transmission / reception means for transmitting / receiving information to / from the manufacturer terminal, and the repair reception User ID / password issuing means for issuing a user ID and password to the terminal, a user ID / password management database for storing the issued user ID and password, the user terminal, the repair reception terminal, the delivery company terminal, As the repair information related to the repair provided from the manufacturer terminal, the terminal includes main information indispensable for repair of the home appliance, and information from the user terminal generated after receiving the repair of the home appliance at the repair reception terminal. and repair information database for storing the additional information is additional information for the main information from The repair reception terminal, and user ID · password authentication means for authenticating the delivery company terminal and the user ID and the password sent from the maker terminal, as information about the returnable containers for transporting the consumer electronics products, current A return box information database for storing information including position information indicating whether the return box exists in the delivery company, exists on the manufacturer side, and is in a delivery state on the delivery company side ; And the integrated management server , based on a request from the user terminal , the repair reception terminal , the delivery company terminal, and the manufacturer terminal, from the repair information database to the request source terminal And a repair information retrieval means for retrieving and answering corresponding repair information, and a non-contact IC for storing the user ID and password This is achieved by being attached to a large box.

The object of the present invention further includes a plurality of user terminals owned by the user, and the user ID and password issued by the user ID / password issuing means are also transmitted to the user terminal. it by, is achieved Ri effectively good.

  The present invention provides comprehensive management of manufacturers, delivery companies, repair reception stores, and returnable boxes, so that repair reception stores that have received inquiries about repairs from users in the past do not contact the manufacturer. It is possible to quickly respond to the user with the status and estimate. In addition, by transmitting the user ID and password to the user terminal, the user can know the state of the repaired product independently.

  On the other hand, by inputting more detailed information about the repaired product from the repair reception point, the manufacturer can provide services in a wider range such as repairing not only the failed part but also other defective points.

  Moreover, efficient replenishment can be performed by managing the position, quantity and state of the returnable box. Since the repair reception status of the repair reception store and the repair completion status of the manufacturer are also known, ideal delivery and repair are performed.

  The present invention provides an integrated management server that comprehensively manages information from each system of a repair reception store, a delivery company, and a manufacturer, and provides this information to each system. In addition, it provides an environment-supported repair distribution system by integrating information corresponding to environmental problems.

  This will be described below with reference to the drawings.

  FIG. 1 is a schematic diagram showing the configuration of the present system.

This system includes a repair reception terminal 1 of a repair reception system possessed by a repair reception store, a delivery company terminal 2 of a delivery management system possessed by a delivery company, a manufacturer terminal 3 of a manufacturer side repair management system possessed by a manufacturer, and a plurality of users. There a plurality of user terminals 4 1 ... 4 m owned, these repair reception terminal 1, the delivery company terminal 2, is connected via a maker terminal 3 and the user terminal 4 1 ... 4 m and the electronic communication means, resulting from each terminal And an integrated management server 5 that provides information on repairs requested from each terminal.

  The repair reception terminal 1, the delivery company terminal 2 and the manufacturer terminal 3 are terminals each having an input means and a display means connected to each system, and preferably an information reading means for reading information such as a barcode or a non-contact IC. It is desirable to have (not shown). The repair reception terminal 1 preferably has a printing means for printing a user ID, a password, and a barcode for pasting on a returnable box (not shown). When using an IC tag or the like, it is desirable to further have an information storage means (not shown).

The user terminals 4 1 ... 4 m may be of any type as long as they have input means and display means such as mobile phones and personal computers.

  FIG. 2 is an example of an internal configuration diagram of the integrated management server 5.

The integrated management server 5 includes reception information transmission / reception means 51 that transmits / receives information via the repair reception terminal 1 via electronic communication means, and delivery information transmission / reception means 52 that transmits / receives information via the delivery company terminal 2 via electronic communication means. A repair information transmission / reception means 53 for transmitting / receiving information to / from the manufacturer terminal 3 via electronic communication means, a user ID / password management database 54 storing a user ID and password that have already been issued, and a new repair product. a user ID · password issuing unit 55 for issuing a user ID and password to the reception, repair information transmitting and receiving means 53, delivery information transmitting and receiving means 52, is already issuing from the reception information transmitting and receiving unit 51 and the user terminal 4 1 ... 4 m User ID / password authentication means 56 for authenticating the user ID and password authentication request, and repair information Repair information database 57 to be stored, repair information search means 58 for searching for repair information stored in the repair information database 57, a return box information database 59 for storing return box information as return box information, and reception information Based on the information received by the transmission / reception means 51, the delivery information transmission / reception means 52, and the repair information transmission / reception means 53, it is constituted by a delivery information management means 60 for appropriately updating each database and transferring information.

Note that the repair information refers to main information and supplementary information about repair products input from the repair reception terminal 1, the delivery company terminal 2, the manufacturer terminal 3, and the user terminals 4 1 ... 4 m .

  Main information includes user ID, password, date of receipt, delivery method (visit to store, delivery morning, delivery noon, delivery night, direct delivery), planned shipping date, model number, color, manufacturer serial number, accessory, user This information is indispensable for repair such as name, user telephone number, user address, user mail address, presence / absence and amount of advance payment, handling repair shop, name of person in charge, necessity of estimate, current position, etc.

  The incidental information is information that is desired to be added to the main information, such as the addition of a repair location and the repair product failure status, and may be any information.

  Further, the integrated management server 5 has printing means (not shown), issues a plurality of user IDs and passwords in advance, prints the issued user IDs and passwords by the printing means, and repairs the repair shop or manufacturer. Can be passed to On the other hand, the present invention can be implemented even if the printing means is provided in the repair reception store 1 or the manufacturer terminal 3 and prints based on the issued user ID and password.

Flowchart explaining the present invention described later, the Canon terminal 1 or maker terminal 3 for convenience, will be described only for the case of affixing to the returnable boxes printed by with printing means to the user ID and password received.

  3 and 4 are flowcharts showing the flow of this system.

When information is registered or searched / referenced, the repair reception terminal 1, the delivery company terminal 2, the maker terminal 3, and the user terminals 4 1 ... 4 m each connect to the integrated management server 5 via electronic communication means. . When connecting to the integrated management server 5 for the first time, a screen for inputting one of repair reception (new registration or issuance of user ID / password), information registration, and information search is displayed on each terminal.

  In the case of a repair reception store or the like at the time of receiving a repair product, repair reception is selected and input at the repair reception terminal 1 (YES in step S101). In the integrated management server 5, this input is received by the received information transmission / reception means 51 via the electronic communication means, and the user ID / password issuing means 55 issues the user ID / password with reference to the user ID / password management database 54. (Step S102). The issued user ID / password is stored in the user ID / password management database 54 (step S103), and is transmitted to the repair receiving terminal 1 via the receiving information transmitting / receiving means 51. The transmitted user ID / password is printed on a return box for delivery of repaired goods, and is printed by a printing means (not shown) of the repair receiving terminal 1 including a barcode for reading by other terminals. .

  FIG. 5 is an example of a user ID, password, and barcode that are printed and pasted. Printing is performed such as the issued user ID (0012xxx), password (4234xxx), and barcode (black portion).

Further, the issued user ID and password are transmitted to the user terminals 4 1 ... 4 m , and the user can grasp the situation by accessing the repair information database 57 using the terminal owned by the user. It is possible.

  Upon receiving the user ID and password, the repair reception terminal 1 performs input and transmission of main information and incidental information in order to further register incidental information such as the status of the repair item and the failure location. The integrated management server 5 receives the transmission of the main information and incidental information in the reception information transmission / reception means 51 and stores it in the repair information database 57 together with the user ID and password (step S104).

  If a delivery request is made to the delivery company immediately after this acceptance (YES in step S105), the delivery request is input at the repair acceptance terminal 1 and transmitted to the acceptance information transmission / reception means 51 of the integrated management server 5. The The delivery information management means 60 judges this delivery request and sends a delivery request to the delivery company terminal 2 via the delivery information transmission / reception means 52 (step S106).

  In addition, at the time of this delivery request, it is desirable that the input incidental information is transmitted to the delivery company terminal 2 together with the main information of the repaired product, but at least the delivery request store, the number of delivery requests, the delivery request item, etc. If this information is transmitted to the delivery company terminal 2, this system can be implemented.

  If no delivery request is made (NO at step S105), the repair acceptance input ends here and the process returns to the start.

  Upon receipt of the delivery request, the delivery company terminal 2 issues a delivery instruction to the delivery management system of the delivery company, and sends information about the return box for delivering the repaired product to the return box information database 59 of the integrated management server 5. (Step S107). In the return box information database 59, the number of delivery boxes of the corresponding delivery company, the position (within the delivery company, manufacturer side, etc.), etc. are stored in advance. By registering the location, one item is registered as “delivering” in the returnable box information database 59. This makes it possible to easily grasp information such as whether there are enough returnable boxes.

  When the return box information database 59 is updated, the repair product acceptance flow of this system ends.

  When the user directly brings the repaired product to the manufacturer, the repair receiving terminal 1 is replaced with the manufacturer terminal 3. In this case, since it is not necessary to deliver to the manufacturer, there is no need to make a delivery request.

  In addition, when the user requests the manufacturer to collect and repair the repaired product, the repair receiving terminal 1 is replaced with the manufacturer terminal 3. However, in this case, since it is necessary to make a delivery request, the flow from step S106 to step S107 is required.

  If it is not reception of a repaired product (NO in step S101), it is determined whether or not it is registered for delivery completion (step S108). If it is a delivery completion registration (YES in step S108), a reader such as a user ID and password affixed to the return box or a user ID and password stored in a barcode or non-contact IC is sent from the delivery company terminal 2. The information that can be read by use is transmitted to the integrated management server 5. The integrated management server 5 receives the user ID / password (step S109) and collates with the user ID / password stored in the user ID / password management database 54 by the user ID / password authentication means 56 (step S109). S110).

  If the user ID and password do not match (NO in step S110), the fact that the input user ID and password are incorrect is transmitted to the delivery company terminal 2 (step S111), and the process is terminated.

  If the authentication of the user ID and password is valid (YES in step S110), the repair information search unit 58 searches the repair information database 57 for the corresponding repair information based on the input user ID and password. The corresponding repair information is transmitted from the delivery information transmission / reception means 52 to the delivery company terminal 2, and the delivery company terminal 2 uses the information indicating that the delivery is completed while referring to the repair information on the display unit as the delivery information. 5 is transmitted. The delivery information management means 60 stores the received delivery information in the repair information database 5 as delivery information completion registration (step S112), and also updates and registers the position information stored in the return box information database 59. (Step S113). When it is necessary to register additional information regarding the repaired product in the delivery, the additional information is input from the delivery company terminal 2 and received by the delivery information transmitting / receiving means 52, and the delivery information managing means 60 is sent to the repair information database 57. Is further stored (step S114), and the process ends.

If it is not delivery completion registration (NO in step S108 ), it is determined whether or not it is repair completion registration (step S115). When it is repair completion registration (step S115)
YES), the user ID and password affixed to the return box are input from the manufacturer terminal 3, and the integrated management server 5 receives the user ID and password (step S116). When the user ID / password authenticating unit 56 authenticates whether or not the user ID and password are valid (step S117), and the user ID and password are invalid (step S117).
NO) is notified to the maker terminal 3 that it is illegal (step S118).
,finish.

  When the user ID and password are valid (YES in step S117), the repair information search means 58 reads the repair information having the corresponding user ID and password from the repair information database 57 and transmits it to the maker terminal 3, and the manufacturer. Repair completion registration is performed based on the repair information displayed on the display means of the terminal 3 (step S119). The entered repair completion registration is stored for the corresponding repair information in the repair information database 57 via the repair information transmitting / receiving means 53.

  If there is incidental information at the time of repair, the incidental information is input at the maker terminal 3 and is also stored in the repair information database 57 (step S120).

  Thereafter, when a delivery request for a repaired product is made to the delivery company (YES in step S121), the delivery request is transmitted from the manufacturer terminal 3 to the integrated management server 5, and the delivery information management means 60 sends the delivery request to the delivery information. It transmits with respect to the delivery company terminal 2 via the transmission / reception means 52 (step S122).

  Further, the delivery company terminal 2 sends the location information of the returnable box to the integrated management server 5 by delivering the repaired product. In the integrated management server 5, the delivery information management means 60 updates the information in the return box information database 57 based on the position information, and the process ends (step S123).

  If no delivery request is made (step S121), the process ends.

If it is not the completion completion registration (NO in step S115), it is determined whether or not the repair information is retrieved from the user terminals 4 1 ... 4 m (step S124). If it is not information retrieval (NO in step S124), the process ends.

If the user terminal 4 1 ... 4 m is the search of the repair information is sent with respect to (step S124 YES), User ID · password issuing unit 55 the user terminal 4 1 ... 4 m when issuing user ID and password The integrated management server 5 requests input of a user ID and a password, and receives it (step S125).

  The user ID / password authenticating unit 56 compares the user ID / password with the user ID / password stored in the user ID / password management database 54 to determine whether the user ID / password is authentic (step S126).

If the password is not valid (NO in step S126), the user terminal 4 1 ... 4 m is notified that the password is invalid and the process ends.

If the password is valid (YES in step S126), the repair information search means 58 searches for repair information from the repair information database 57 (step S127), and returns the corresponding repair information to the user terminals 4 1 ... 4 m . (Step S128).

  The user can grasp the current repair status by referring to the repair information, and can input and transmit the supplementary information if there is any.

  In the above, although it is a flowchart of this system, reception and registration were explained by one flow for the sake of simplicity. The repair reception and each registration can be made independent by including each reception and each registration as a menu in each terminal when connected to the integrated management server 5.

It is the schematic of the environment assistance type | mold repair distribution system by information integration based on this invention. It is an example of the internal structure of the integrated management server based on this invention. It is an example of the flowchart of the environment support type repair distribution system by information integration based on this invention. It is an example of the flowchart of the environment support type repair distribution system by information integration based on this invention. It is an example of the user ID, password, and barcode which are printed and stuck based on this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Repair reception terminal 2 Delivery company terminal 3 Manufacturer terminal 4 User terminal 5 Integrated management server 51 Reception information transmission / reception means 52 Delivery information transmission / reception means 53 Repair information transmission / reception means 54 User ID / password management database 55 User ID / password issuing means 56 User ID Password authentication means 57 Repair information database 58 Repair information search means 59 Returnable box information database 60 Delivery information management means

Claims (2)

  1. It is an environment-supported repair distribution system that accepts repairs of household electrical appliances from users, integrates repair information, and further integrates information that considers the global environment.
    A user terminal owned by the user , connected via electronic communication means ;
    A repair reception terminal that accepts repairs,
    A carrier terminal owned by the carrier,
    A manufacturer terminal owned by the manufacturer performing the repair,
    The user terminal, the repair reception terminal, the delivery company terminal, and an integrated management server that integrates information provided from the manufacturer terminal,
    The integrated management server is
    Reception information transmission / reception means for transmitting / receiving information to / from the repair reception terminal;
    Delivery information transmission / reception means for transmitting / receiving information to / from the delivery company terminal;
    Repair information transmitting / receiving means for transmitting / receiving information to / from the manufacturer terminal;
    A user ID / password issuing means for issuing a user ID and a password to the repair reception terminal;
    A user ID / password management database for storing the issued user ID and password;
    Repair information relating to repairs provided from the user terminal, the repair reception terminal, the delivery company terminal, and the manufacturer terminal , main information indispensable for repair of the home appliance, and repair of the home appliance at the repair reception terminal A repair information database for storing incidental information that is additional information with respect to the main information from the terminal including information from the user terminal generated after reception ;
    User ID / password authenticating means for authenticating the user ID and the password transmitted from the repair acceptance terminal, the delivery company terminal and the manufacturer terminal;
    As information about the return box for transporting the household electrical appliance, it is present whether the return box exists in the delivery company, exists on the manufacturer side, or is in a delivery state on the delivery company side. A returnable box information database for storing information including position information to represent ,
    Have
    Furthermore, the integrated management server corresponds to the request source terminal from the repair information database based on requests from the user terminal , the repair reception terminal , the delivery company terminal, and the manufacturer terminal. have a repair information retrieval means to answer by searching the repair information,
    An environment-supported repair distribution system based on information integration, wherein a non-contact IC for storing the user ID and password is attached to the return box.
  2. The information integration according to claim 1, further comprising a plurality of user terminals owned by the user, wherein the user ID and the password issued by the user ID / password issuing means are also transmitted to the user terminal. Environmental support type repair distribution system.
JP2004196577A 2004-07-02 2004-07-02 Environmentally Assisted Repair Distribution System by Information Integration Active JP4573583B2 (en)

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Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH10187843A (en) * 1996-12-19 1998-07-21 Tec Corp Delivery article check system
JP2000231691A (en) * 1999-02-09 2000-08-22 Toshiba Corp Physical distribution information management system
JP2002073855A (en) * 2000-09-01 2002-03-12 Nikon Corp Product maintenance system
JP2002087532A (en) * 2000-09-14 2002-03-27 Denso Corp Logistics management system
JP2002173204A (en) * 2000-12-08 2002-06-21 Fujitsu Ltd Cargo arrival guide system and cargo arrival guide device
JP2003146435A (en) * 2001-11-12 2003-05-21 Yamatake Building Systems Co Ltd Physical distribution system
JP2003345929A (en) * 2002-05-24 2003-12-05 Ricoh Co Ltd Apparatus repair supporting method and system
JP2004178042A (en) * 2002-11-25 2004-06-24 Seiko Epson Corp Billing management system for repair charge, repair condition management system, and billing management method for repair charge

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH10187843A (en) * 1996-12-19 1998-07-21 Tec Corp Delivery article check system
JP2000231691A (en) * 1999-02-09 2000-08-22 Toshiba Corp Physical distribution information management system
JP2002073855A (en) * 2000-09-01 2002-03-12 Nikon Corp Product maintenance system
JP2002087532A (en) * 2000-09-14 2002-03-27 Denso Corp Logistics management system
JP2002173204A (en) * 2000-12-08 2002-06-21 Fujitsu Ltd Cargo arrival guide system and cargo arrival guide device
JP2003146435A (en) * 2001-11-12 2003-05-21 Yamatake Building Systems Co Ltd Physical distribution system
JP2003345929A (en) * 2002-05-24 2003-12-05 Ricoh Co Ltd Apparatus repair supporting method and system
JP2004178042A (en) * 2002-11-25 2004-06-24 Seiko Epson Corp Billing management system for repair charge, repair condition management system, and billing management method for repair charge

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