JP2004030147A - Product, package of product, method for preparing and registering warranty of product, system for preparing and registering warranty - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a product whose warranty can be taken out in arbitrary timing, the package of a product, a method for preparing and registering the warranty of the product and a system for preparing and registering the warranty. <P>SOLUTION: The method for preparing and registering the warranty of the product 10 comprises: a reader 24 storing access information for accessing a warranty preparation server 20 preparing and registering the warranty of the product 10 and reading the access information stored in a memory 12 installed on the product 10, itself, or on the package 14 of the product 10; a warranty preparation server 20 encouraging the input of the warranty preparation information by transmitting input request information for preparing the warranty with respect to a cellular telephone 22 when the cellular telephone 22 accesses the warranty preparation server 20 in accordance with access information read by the reader 24; and a warranty data base 26 preparing and registering the warranty of the product 10 based on the warranty preparation information input by the cellular telephone 22 in accordance with the input request information transmitted from the warranty preparation server 20. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a product, a product package, a product warranty registration and registration method, and a warranty registration and registration system.
[0002]
[Prior art]
When a product such as an electric product is purchased, a warranty is created at the store of purchase, and the created warranty is delivered to the customer along with the product.
[0003]
Usually, the manufacturer's name, manufacturer's contact information, product name, product number, and warranty period are printed on the warranty card. Then, at the time of purchase, a stamp indicating the name of the store, contact information, and the date of purchase is stamped at the store and handed to the customer.
[0004]
If a failure or trouble occurs in this product, the customer makes an inquiry to a manufacturer contact or a store based on the warranty. The manufacturer's contact information or store that received the inquiry checks the contents of the warranty, and if it is within the warranty period, undertakes replacement or repair of the product free of charge or at a reduced price, and provides after-sales service to customers . Usually, the warranty period is one year from the time of purchase. Therefore, by confirming the purchase date specified by the stamp stamped at the store at the time of purchase, it is confirmed whether or not it is within the warranty period.
[0005]
[Problems to be solved by the invention]
However, such a conventional product guarantee method has the following problems.
[0006]
That is, when a customer who purchases a product receives after-sales service within the warranty period, it is necessary to present a warranty to a manufacturer contact or a store.
[0007]
However, the warranty is usually only one small piece of paper and is very easy to lose. In addition, since it has to be managed during the warranty period, if it is not properly managed, the storage location is often forgotten and cannot be immediately taken out when needed.
[0008]
Therefore, there is a problem in that the customer may not be able to receive free after-sales service because the warranty card has been lost or the storage location has been lost even though the warranty period is in progress.
[0009]
The present invention has been made in view of such circumstances, and a warranty is electronically created and registered at the time of product purchase, and a storage body storing the registered address information is attached to the product or its package. By doing so, the customer can access the warranty card according to the address information stored in the storage unit, and can retrieve the warranty card at an arbitrary timing. The purpose is to provide a system.
[0010]
[Means for Solving the Problems]
In order to achieve the above object, the present invention takes the following measures.
[0011]
In other words, the product according to the first aspect of the present invention includes a storage unit in the product itself, which stores access information for accessing a warranty creation registration homepage for creating and registering a warranty for the product itself.
[0012]
Therefore, in the product according to the first aspect of the present invention, by taking the above-described measures, the customer is free from the trouble of keeping the paper-based warranty at hand. In addition, by reading the access information stored in the storage provided in the product itself, it is possible to reliably access the warranty registered on the warranty creation registration homepage.
[0013]
According to a second aspect of the present invention, in the product of the first aspect, a bar code or an IC tag is attached as a storage body.
[0014]
Therefore, in the product according to the second aspect of the present invention, by taking the above measures, the customer is released from the trouble of keeping the paper-based warranty at hand. In addition, by reading the access information stored in the bar code or IC tag provided on the product itself, it is possible to reliably access the warranty registered on the warranty creation registration homepage.
[0015]
The package according to the third aspect of the present invention includes, in the product package itself, a storage body that stores access information for accessing a warranty creation registration homepage for creating and registering a product warranty.
[0016]
Therefore, in the package according to the third aspect of the present invention, by taking the above measures, the customer is free from the trouble of keeping the paper-based warranty at hand. In addition, by reading the access information stored in the storage provided in the product package, it is possible to reliably access the warranty registered on the warranty creation registration homepage.
[0017]
According to a fourth aspect of the present invention, in the package of the third aspect, a barcode or an IC tag is attached as a storage body.
[0018]
Therefore, in the package according to the fourth aspect of the present invention, by taking the above measures, the customer is free from the trouble of keeping the paper-based warranty at hand. In addition, by reading the access information stored in the barcode or IC tag provided on the package itself, it is possible to surely access the warranty registered on the warranty creation registration homepage.
[0019]
According to a fifth aspect of the present invention, there is provided a warranty creation / registration method, wherein a storage body storing access information for accessing a warranty creation / registration homepage for creating and registering a warranty for a product is provided in the product itself or in a package of the product. Reading the access information stored in the storage unit by the reading unit, accessing the warranty creation registration homepage using the mobile terminal based on the access information read by the reading unit, and from the warranty creation registration homepage to the mobile terminal. According to the provided input request information, a warranty of a product is created and registered by inputting warranty creation information from a portable terminal.
[0020]
Therefore, in the method for creating and registering the guarantee according to the fifth aspect of the present invention, by taking the above-described measures, the customer is free from the trouble of keeping the paper-based guarantee at hand. In addition, by reading the access information stored in the storage provided in the product or the product package, it is possible to reliably access the warranty registered on the warranty creation registration homepage.
[0021]
According to a sixth aspect of the present invention, in the warranty registration and registration method of the fifth aspect, the storage is a barcode or an IC tag, and when the storage is a barcode, the reading means is a barcode reader. When the storage body is an IC tag, the reading means is an IC tag reader.
[0022]
Therefore, in the warranty registration creation / registration method according to the sixth aspect of the present invention, by taking the above-described measures, the customer is released from the trouble of keeping the paper-based warranty at hand. In addition, by reading the access information stored in the barcode or IC tag provided on the package itself, it is possible to surely access the warranty registered on the warranty creation registration homepage.
[0023]
The warranty creation / registration system of the invention according to claim 7 stores access information for accessing a warranty creation / registration homepage for creating and registering a warranty for a product, and stores the access information in a storage unit attached to the product itself or a package of the product. Reading means for reading the stored access information, and when the portable terminal accesses the warranty creation registration homepage in accordance with the access information read by the reading means, transmits input request information for creating a guarantee to the portable terminal. Means for prompting the user to input warranty creation information, and creates and registers a product warranty based on the warranty creation information input by the mobile terminal according to the input request information transmitted from the input request information providing means. Creation registration means.
[0024]
Therefore, in the warranty creating / registering system according to the seventh aspect of the present invention, by taking the above-described measures, the customer is free from the trouble of keeping the paper-based warranty at hand. In addition, by reading the access information stored in the storage provided in the product or the product package, it is possible to reliably access the warranty registered on the warranty creation registration homepage.
[0025]
According to an eighth aspect of the present invention, in the warranty creating / registering system of the seventh aspect, the storage is a barcode or an IC tag, and when the storage is a barcode, the reading means is a barcode reader. When the storage body is an IC tag, the reading means is an IC tag reader.
[0026]
Therefore, in the warranty creating / registering system according to the eighth aspect of the present invention, by taking the above-described measures, the customer is released from the trouble of keeping the paper-based warranty at hand. In addition, by reading the access information stored in the barcode or IC tag provided on the package itself, it is possible to surely access the warranty registered on the warranty creation registration homepage.
[0027]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0028]
An embodiment of the present invention will be described with reference to FIGS.
[0029]
FIG. 1 is a conceptual diagram showing an example of a product and a product package according to the embodiment of the present invention.
[0030]
That is, in the embodiment of the present invention, as shown in FIG. 1A, the storage body 12 is attached to the product 10 itself. Alternatively, as shown in FIG. 1B, the storage body 12 is attached to the package 14 of the product 10. In general, for a large product 10 such as a television or a refrigerator, it is convenient to attach the storage body 12 to the product 10 itself, as shown in FIG. As shown in FIG. 1B, it is convenient to attach the storage body 12 to the package 14.
[0031]
The storage unit 12 is, for example, a barcode or an IC tag that stores access information for accessing the conversion server 18 and the homepage for creating and registering a warranty, and product information (product name and product number). The warranty creation registration homepage is a homepage for creating and registering a warranty for the product 10. Since a guarantee is issued for each manufacturer, a homepage for creating and registering a warranty exists for each manufacturer. Therefore, the access information generally differs for each maker.
[0032]
FIG. 2 is a conceptual diagram illustrating an example of a warranty creation / registration system to which the warranty creation / registration method according to the embodiment of the present invention is applied.
[0033]
That is, the warranty creation / registration system to which the warranty creation / registration method according to the embodiment of the present invention is applied is connected to the conversion server 18 that can be connected to the Internet 16, the warranty creation server 20, the mobile phone 22, and the mobile phone 22. And a certificate database 26 connected to the certificate creation server 20.
[0034]
The warranty creation homepage is provided by the warranty creation server 20. As described above, since a guarantee is issued for each maker, a guarantee creation registration homepage exists for each maker. Therefore, the warranty creation server 20 also usually exists for each manufacturer. FIG. 2 typically shows only one certificate creation server 20, but there are actually a plurality.
[0035]
This network system includes a LAN such as an Ethernet, or a WAN to which a plurality of LANs are connected via a public line or a dedicated line. In the case of a LAN, it is composed of a number of subnets via routers as needed. In the case of a WAN, a firewall or the like for connecting to a public line is appropriately provided, but illustration and detailed description thereof are omitted here.
[0036]
At the store, when the product 10 is purchased, the writer (not shown) causes the storage body 12 to store the purchase date information and the store information. On the other hand, when the customer purchases the product 10, the reader 24 reads the access information, the product information, the purchase date information, and the store information stored in the storage 12 and outputs the information to the mobile phone 22. Note that the reader 24 is a barcode reader when a barcode or a microbarcode is used for the storage body 12, and is an IC tag reader when an IC tag is used for the storage body 12.
[0037]
The mobile phone 22 first accesses the conversion server 18 via the Internet 16 according to the access information output from the reader 24. The conversion server 18 includes a corresponding data table that represents the access information output from the reader 24 and the URL corresponding to the access information on a one-to-one basis. FIG. 3 shows a data configuration example of the correspondence data table. Then, the conversion server 18 accesses the guarantee certificate creation server 20 operated by the manufacturer of the product 10 based on the URL corresponding to the access information to access the mobile phone 22 by referring to the correspondence data table. Let it.
[0038]
In this way, by allowing the mobile phone 22 to access the warranty card creation server 20 once via the conversion server 18, the information stored in the storage unit 12 can be reduced, and the cost can be reduced. ing. In addition, even when the URL of the certificate creation server 20 is changed, the content of the correspondence data table provided in the conversion server 18 is updated, so that the correspondence can be easily handled. Alternatively, by using different address information for each product 10, it is not necessary to store the product information in the storage body 12.
[0039]
When the mobile phone 22 accesses the warranty creation server 20 in this manner, the product information, purchase date information, and store information output from the reader 24 are transmitted from the mobile phone 22 to the warranty creation server 20.
[0040]
Based on this, the warranty creation server 20 displays a warranty creation input screen as shown in FIG. 4 on the screen of the mobile phone 22, for example, and prompts for input of information necessary for creating a warranty. That is, in the warranty creation input screen shown in FIG. 4, the product name and the product number are based on the product information output from the mobile phone 22, and the purchase date is based on the purchase date information output from the mobile phone 22. The purchase store is written by the warranty creation server 20 based on the store information output from the mobile phone 22. As described above, the purchase date for determining the warranty period is grasped by the warranty creation server 20 based on the purchase date information stored in the store, so that the customer cannot be falsified. The customer inputs his / her name, address, and telephone number in accordance with the warranty creation input screen as shown in FIG. 4 displayed on the screen of the mobile phone 22, and the entered information is transmitted to the warranty creation server 20. Make sure you get a reply.
[0041]
When the information in which the name, the address, and the telephone number are input is returned from the mobile phone 22 to the warranty creation input screen displayed on the screen of the mobile phone 22, the warranty card creation server 20 is returned. Based on the information, a guarantee as shown in FIG. 5 is created. Then, the created warranty card and various data (product name, product number, purchase date, store, customer name, customer address, customer phone number, warranty period) used for the warranty card are registered and stored in the warranty database 26. I do.
[0042]
Next, a case where the customer accesses the warranty will be described.
[0043]
If the customer wants to receive after-sales service such as repair or part replacement for the maker due to failure or trouble of the product 10, the reader 24 is connected to the mobile phone 22 and the product 10 or the package 14 of the product 10 is prepared. The information (access information, product information) stored in the storage unit 12 is read by the reader 24.
[0044]
When reading the access information and the product information stored in the storage body 12, the reader 24 outputs the read information to the mobile phone 22.
[0045]
The mobile phone 22 first accesses the conversion server 18 via the Internet 16 according to the access information output from the reader 24. The conversion server 18 makes the mobile phone 22 access the warranty card creation server 20 operated by the manufacturer of the product 10 based on the URL corresponding to the access information by referring to the correspondence data table.
[0046]
When the mobile phone 22 accesses the warranty creating server 20 in this way, the product information output from the reader 24 is transmitted from the mobile phone 22 to the warranty creating server 20.
[0047]
The warranty creating server 20 searches the warranty stored in the warranty database 26 for a warranty corresponding to the transmitted product information, returns a search result to the mobile phone 22, and displays the warranty on the screen of the mobile phone 22. Is displayed. This allows the customer to check the contents of the warranty. On the other hand, the maker or the store checks the warranty period of the warranty displayed on the screen of the mobile phone 22, and if the warranty period is within the warranty period, provides the customer with a warranty service and the warranty period has expired. In that case, we will provide paid service after obtaining customer's consent.
[0048]
Next, the operation of the warranty creation and registration system to which the warranty creation and registration method according to the embodiment of the present invention configured as described above is applied will be described.
[0049]
First, the operation for creating and registering a warranty will be described with reference to the flowchart shown in FIG.
[0050]
In this case, first, the maker attaches the storage body 12 to the product 10 or the package 14 of the product 10 (S1). The storage unit 12 stores access information for accessing the conversion server 18 and the homepage for creating and registering a warranty, and product information (product name and product number).
[0051]
Then, when the product 10 is purchased at the store, the purchase date information and the store information are written into the storage body 12 by a writer (not shown) and delivered to the customer (S2).
[0052]
When the product 10 is delivered to the customer in this way, the customer starts creating a warranty as follows (S4). First, the reader 24 is connected to the mobile phone 22, and the reader 24 reads the access information, the product information, the purchase date information, and the store information stored in the storage body 12, and outputs the information to the mobile phone 22 (S4). ). Then, according to the access information output from the reader 24, the mobile phone 22 accesses the conversion server 18 (S5).
[0053]
The conversion server 18 refers to the correspondence data table to search for the URL of the warranty creating server 20 operated by the manufacturer of the product 10, and the mobile phone 22 accesses this URL (S6).
[0054]
When the mobile phone 22 accesses the warranty server 20 in this way, the mobile phone 22 transmits product information, purchase date information, and store information (S7). On the other hand, the warranty creating server 20 displays a warranty creating input screen as shown in FIG. 4 on the screen of the mobile phone 22 (S8). The customer inputs his / her name, address, and telephone number using the mobile phone 22 on the basis of the input screen for creating a guarantee, and the entered information is returned to the guarantee creating server 20 (S9).
[0055]
In the warranty creating server 20, information in which the name, address, and telephone number are input in step S9 is returned from the mobile phone 22 to the warranty creating input screen displayed on the screen of the mobile phone 22 in step S8. Then, a guarantee as shown in FIG. 5 is created (S10). Then, the created warranty card and various data (product name, product number, purchase date, store, customer name, customer address, customer phone number, warranty period) used in the warranty card are registered and stored in the warranty database 26. Is performed (S11).
[0056]
Next, the operation when the customer accesses the warranty will be described with reference to the flowchart shown in FIG.
[0057]
When the customer wants to receive after-sales service to the manufacturer due to a failure of the product 10 or the like, the reader 24 is connected to the mobile phone 22 and stored in the storage body 12 provided in the product 10 or the package 14 of the product 10. The read information (access information, product information) is read by the reader 24 (S21).
[0058]
The access information and product information read by the reader 24 are output from the reader 24 to the mobile phone 22 (S22). Then, the conversion server 18 is accessed by the mobile phone 22 according to the access information output from the reader 24 (S23).
[0059]
The conversion server 18 refers to the correspondence data table to search for the URL of the certificate creation server 20 operated by the manufacturer of the product 10, and the mobile phone 22 accesses this URL (S24).
[0060]
When the warranty creating server 20 is accessed by the mobile phone 22 in this manner, the product information output from the reader 24 is transmitted from the mobile phone 22 to the warranty creating server 20 (S25).
[0061]
Then, the warranty creating server 20 searches the warranty stored in the warranty database 26 for a warranty corresponding to the transmitted product information (S26), returns the search result to the mobile phone 22, and returns the search result to the mobile phone 22. Is displayed on the screen (S27).
[0062]
As a result, the contents of the warranty are confirmed by the customer. On the other hand, the maker and the store confirm the warranty period of the searched warranty, and provide a warranty service to the customer if the warranty period is within, and if the warranty period has expired, provide the customer with the warranty service. After obtaining consent, we can provide paid services.
[0063]
As described above, in the embodiment of the present invention, the guarantee can be electronically created and registered by the above-described operation. Further, for the registered warranty, information stored in the storage body 12 attached to the product 10 or the package 14 of the product 10 is read, and the read information is read from the mobile phone 22 via the Internet 16. Can be retrieved by sending.
[0064]
Therefore, the customer not only does not need to manage the paper-based warranty, but also can take out the registered warranty, so that there is no fear of losing the warranty and the after-sales service provided during the warranty period can be ensured. It is possible to receive.
[0065]
Although the preferred embodiments of the present invention have been described with reference to the accompanying drawings, the present invention is not limited to such configurations. Within the scope of the technical idea described in the claims, those skilled in the art can come up with various modified examples and modified examples, and these modified examples and modified examples are also within the technical scope of the present invention. It is understood that it belongs to.
[0066]
【The invention's effect】
As described above, according to the present invention, a warranty can be electronically created and registered when a product is purchased, and a storage body storing the registered address information can be attached to the product or its package. .
[0067]
Furthermore, a product, a product package, a product warranty registration / registration method, and a warranty certificate creation / registration system that allow a customer to access the warranty in accordance with the address information stored in the storage body to take out the warranty at an arbitrary timing are provided. Can be realized.
[Brief description of the drawings]
FIG. 1 is a conceptual diagram showing an example of a product and a product package according to an embodiment of the present invention. FIG. 2 shows an example of a warranty creating / registering system to which a warranty creating / registering method according to an embodiment of the present invention is applied. Conceptual diagram [Fig. 3] Data configuration diagram showing an example of a correspondence data table [Fig. 4] Schematic diagram showing an example of an input screen for creating a guarantee card [Fig. 5] Schematic diagram showing an example of a warranty certificate [Fig. And FIG. 7 is a flowchart showing an operation in the case of creating and registering a guarantee using the warranty creation / registration system to which the warranty creation / registration method according to the embodiment is applied. Showing the operation when the customer accesses the warranty using the software.
10 Product 12 Storage 14 Package 16 Internet 18 Conversion server 20 Warranty creation server 22 Mobile phone 24 Reader 26 Warranty database

Claims (8)

A product provided with a storage body storing access information for accessing a warranty creation registration homepage for creating and registering a warranty for the product itself. The product of claim 1,
A product to which a barcode or an IC tag is attached as the storage body. A package comprising a storage body storing access information for accessing a warranty creation registration homepage for creating and registering a warranty for the product in the product package itself. The package according to claim 3,
A package to which a barcode or an IC tag is attached as the storage body. The product itself or the package of the product is provided with a storage unit storing access information for accessing a warranty creation registration homepage for creating and registering a warranty for the product,
Reading access information stored in the storage body by reading means,
Based on the access information read by the reading means, access the warranty card creation registration homepage using a mobile terminal, and according to the input request information provided to the mobile terminal from the warranty card creation registration homepage, A method of creating and registering a warranty for the product by inputting warranty creation information from a terminal. In the warranty registration method according to claim 5,
The storage is a barcode or an IC tag,
A method for creating and registering a certificate, wherein the reading means is a barcode reader when the storage is a barcode, and the reading means is an IC tag reader when the storage is an IC tag. Reading means for storing access information for accessing a warranty creation registration homepage for creating and registering a product warranty, and reading access information stored in the product itself or a storage unit attached to a package of the product; ,
In accordance with the access information read by the reading means, when the portable terminal accesses the warranty creation registration homepage, input request information for creating the warranty is transmitted to the portable terminal, thereby inputting the warranty creation information. Input request information providing means for prompting
A warranty registration / registration system comprising: a registration unit for generating and registering a warranty for the product based on warranty generation information input by the mobile terminal according to the input request information transmitted from the input request information providing unit. In the warranty creation registration system according to claim 7,
The storage is a barcode or an IC tag,
A warranty creation registration system in which the reading means is a barcode reader when the storage is a barcode, and the reading means is an IC tag reader when the storage is an IC tag.

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