JP2012113602A - Electronic guarantee certificate management system, electronic guarantee certificate management server, and electronic guarantee certificate management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow a guarantee certificate to be managed easily and surely by reducing a burden related to entry of information to a guarantee certificate and storage and management of the guarantee certificate and a burden related to access of the guarantee certificate at a user level.SOLUTION: An electronic guarantee certificate management server 105 manages guarantee certificate data registered for each product ID by a manufacturer information processing terminal 104, and adds user information, store information and a selling date registered additionally by an information processing terminal for store 103 to the corresponding guarantee certificate data for management, based on product ID information and terminal ID information. A portable information terminal 102 requests guarantee certificate data of the corresponding product from the list of guarantee certificates through a communication network 106. The electronic guarantee certificate management server 105 provides, when receiving requests of guarantee certificate data from the portable information terminal 102, the corresponding guarantee certificate data to the portable information terminal 102.

Description

  The present invention relates to an electronic warranty management system, an electronic warranty management server, and an electronic warranty management method, in which a product warranty is managed as electronic information, and a purchaser obtains, stores, and uses the warranty using a portable information terminal.

  When a malfunction occurs in an electrical product or the like within a certain period of time after purchase by a user, a warranty card for repairing the product free of charge is attached. The warranty card attached to the product contains product information, warranty details, etc., and the name of the dealer and the date and time of sale are entered at the dealer. The user who purchased the product needs to keep a warranty card in case a product malfunction occurs.

  However, there are cases where the user cannot be properly guaranteed. There are cases where it is difficult for a dealer to enter the name of the dealer, the sales date, etc. in the warranty card. For example, when it is necessary to open and take out a bag with a single warranty package, or when it is necessary to open and take out a box (package) because it is attached as part of the product manual (final page, etc.) . In this case, there is a problem that the store does not fill in the store name, sales date information, etc., and the purchaser cannot receive the guarantee. The same applies when the purchaser (user) has lost the warranty. In addition, since there are a large number of guarantee documents as paper for each product, there is a problem that the user is troublesome to store and search for the guarantee certificate.

  Therefore, Patent Document 1 discloses a warranty creation / registration system for eliminating the need for a user who has purchased a product to store a warranty. The warranty creation / registration system stores access information for accessing a warranty creation server for creating and registering a warranty for a product. The user reads the access information stored in the product itself or in a storage unit attached to the product package by the reader.

  The mobile phone accesses the warranty card creation server according to the read access information. The warranty certificate creation server prompts the user to input warranty certificate creation information by transmitting input request information for creating a warranty certificate to the mobile phone. The warranty database creates and registers a product warranty based on the warranty creation information input by the mobile phone in accordance with the input request information transmitted from the warranty creation server. The warranty card creation server is operated for each manufacturer. According to the technique according to Patent Document 1 described above, a user who has purchased a product does not need to keep a warranty. In addition, the dealer does not need to enter the dealer name and sales date on the warranty card.

  Further, in Patent Document 2, in order to configure as a genuine product distribution management system, the manufacturer associates the product ID with the portable ID and registers the information (correspondence between the product ID and portable ID) in the warranty card center. In addition, the warranty card center device holds many types of template data of the warranty card associated with each service provider, for each product, and for each customer, corresponding to each product related information and device ID. Warranty data is generated using the template data.

  Also, in Patent Document 2, the mobile phone confirms the content (basic matters) of the warranty card for the purchased product in order to confirm the content of the purchaser's warranty data received from the warranty center device (the content of the warranty card for the purchased product). Is displayed on the display unit, and more detailed contents are communicated to access the WWW server and confirmed on the My Page screen provided by the WWW server.

JP 2004-030147 A JP 2008-134909 A

  However, the technique described in Patent Document 1 described above has a problem in that if the consumer loses the product itself or the storage body attached to the product package, the guarantee cannot be received. In addition, there is a problem that a consumer who has purchased a product has to input a name and warranty creation information for each purchased product, which is troublesome. In addition, since it is necessary to operate a warranty creation server for each manufacturer, it is difficult for small businesses to build a large business apart from large companies.

  In the technique described in Patent Document 2, a warranty card center device must generate a warranty card that will exist indefinitely for each manufacturer or product using a model, which is difficult in practice. There is a problem that there is. In addition, only the basic items of the warranty card of the purchased product can be received (stored internally) by the mobile phone, and other details can be confirmed only on the My Page screen using the WWW server. In order to confirm this, it is necessary to communicate each time to access the WWW server, which causes a problem of trouble.

  The present invention has been made in consideration of such circumstances, and its purpose is to reduce the burden of entering information on the warranty card, storing and managing the warranty card, and viewing the warranty card at the user level. Another object of the present invention is to provide an electronic warranty management system, an electronic warranty management server, and an electronic warranty management method that can manage a warranty easily and reliably.

  In order to solve the above-described problems, the present invention is an electronic warranty certificate management system for managing product warranty information, and includes a manufacturer information processing terminal that transmits warranty certificate information for each product, and a product at a store for consumers. When the product is sold, the sales date information, the store information, the product information, and the information processing terminal for the store that transmits the user information relating to the consumer, and the warranty information of the purchased product according to the instruction operation of the consumer Registers the requested portable information terminal and warranty information for each product from the manufacturer information processing terminal, as well as the sales date, store information, product information, and consumer user information from the store information processing terminal Are additionally registered in the warranty information and stored as usable warranty data, and in response to a request from the portable information terminal, the usable warranty data of the product purchased by the consumer An electronic guarantee card management system, characterized in that it comprises an electronic guarantee card management server to the mobile information terminal.

  In order to solve the above-described problems, the present invention is an electronic warranty certificate management server that manages warranty certificate information of a product provided by a manufacturer, and the warranty certificate information for each product transmitted from the manufacturer information processing terminal of the manufacturer. Manufacturer warranty registration management means for registering the manufacturer, manufacturer warranty data storage means for storing the warranty information for each product registered by the manufacturer warranty registration management means, and when the product is sold to the consumer at the store Sales information / user information added for a store that additionally registers the sales date, store information, product information, and user information related to the consumer transmitted from the store information processing terminal of the store to the warranty information User use for storing the warranty information additionally registered by the registration means and the sales information / user information additional registration means for the store as available warranty data A performance guarantee data storage means, and a user warranty provision means for providing the use guarantee data stored by the user availability guarantee data storage means to a portable information terminal owned by a consumer. Electronic warranty management server.

  Further, in order to solve the above-described problems, the present invention is an electronic warranty certificate management method for managing product warranty information, and transmits warranty certificate information for each product from a manufacturer information processing terminal of a manufacturer to an electronic warranty management server. And when the product is sold to the consumer at the store, the sales date, store information, product information, and user information related to the consumer are obtained from the store information processing terminal of the store. In response to a request from the portable information terminal, a step of transmitting to the electronic warranty management server and additionally registering in the warranty information, a step of requesting warranty information of a product purchased from the portable information terminal owned by the consumer, and And a step of transmitting, to the portable information terminal, usable guarantee data of the product purchased by the consumer.

  According to the present invention, it is possible to reduce the burden related to entry of information on a warranty card, storage and management of the warranty card, and the burden related to browsing the warranty card at the user level, and the warranty card can be managed easily and reliably. be able to.

It is a block diagram which shows the structure of the electronic guarantee management system by embodiment of this invention. It is a block diagram which shows the structure of the electronic guarantee management server 105 by this embodiment. It is a block diagram which shows schematic structure of the portable information terminal 102 for a user to access the electronic guarantee management server 105 by this embodiment, and to store an electronic guarantee. It is a sequence diagram for demonstrating the operation | movement at the time of registering various information to the registration management function of the electronic guarantee management server 105 by this embodiment. In this embodiment, it is a sequence diagram for demonstrating the operation | movement when the manufacturer information processing terminal 104 of a manufacturer registers a manufacturer warranty in an electronic warranty management server. In this embodiment, it is a conceptual diagram which shows the guarantee data file registered in the electronic guarantee management server 105, and warranty information. It is a schematic diagram which shows the customer and store information displayed on the information processing terminal 103 for stores by this embodiment. It is a conceptual diagram which shows the process which merges a manufacturer registration guarantee, a dealer response, and user information by this embodiment, and produces a user availability guarantee. It is a conceptual diagram which shows the data structure of the various registration information to the electronic guarantee management server 105 by this embodiment. FIG. 11 is a sequence diagram for explaining an operation of acquiring a manufacturer warranty from the electronic warranty management server 105 and storing it in the portable information terminal 102 according to the present embodiment. It is a schematic diagram which shows the guarantee list displayed by the portable information terminal 102 (user) by this embodiment. It is a schematic diagram at the time of acquiring a guarantee from a guarantee list in the portable information terminal 102 according to the present embodiment.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing a configuration of an electronic guarantee management system according to an embodiment of the present invention. In FIG. 1, the electronic warranty management system includes a product ID information storage medium 101, a portable information terminal 102, an information processing terminal 103 for a store, a manufacturer information processing terminal 104, and an electronic warranty management server 105. The product ID information storage medium 101 records a product ID used as one piece of management information of the electronic warranty. The portable information terminal 102 is an information processing apparatus such as a personal computer or a mobile phone, and provides a terminal ID to be used as one piece of management information for the electronic warranty, and manages the electronic warranty.

  The store information processing terminal 103 is an information processing apparatus such as a personal computer or a mobile phone, and acquires a product ID recorded in the product ID information storage medium 101 with a reader (for example, a barcode reader). In addition to having a function, for example, it has a function of acquiring the terminal ID of the portable information terminal 102 by infrared communication, short-range wireless communication such as FeliCa (registered trademark), wired communication by cable connection with an external connection terminal, or the like. The store information processing terminal 103 has a function of accessing the electronic warranty management server 105 via the communication network 106.

  When the dealer sells the product to the consumer, the dealer information processing terminal 103 acquires the terminal ID of the portable information terminal 102 and the product ID of the product to be sold, and sells the sales date, dealer information, and user information. Are additionally registered in the warranty data managed by the electronic warranty management server 105 via the communication network 106, the warranty is acquired based on the product ID, and the user information is acquired based on the terminal ID. To do. The manufacturer information processing terminal 104 registers warranty information (sales date, store information, etc.) for each product ID via the communication network 106.

  The electronic guarantee management server 105 manages electronic guarantees registered for each product ID by the manufacturer information processing terminal 104 via the communication network 106. In addition, the electronic warranty management server 105 uses the manufacturer information on the user information, the store information, and the sales date additionally registered by the store information processing terminal 103 based on the product ID information and the terminal ID information acquired at the time of product sales. It is managed by adding to the corresponding electronic warranty registered by the processing terminal 104. In addition, the electronic warranty management server 105 provides corresponding warranty information when there is an acquisition request from the portable information terminal 102 via the communication network 106.

  FIG. 2 is a block diagram showing the configuration of the electronic guarantee management server 105 according to this embodiment. In FIG. 2, the electronic warranty management server 105 includes a manufacturer warranty registration management function 202, a manufacturer warranty data storage function 203, a store sales information / user information additional registration function 204, and a user usable warranty certificate data storage function 205. A manufacturer / dealer / user registration management function 206, a manufacturer / dealer / user registration information storage function 207, and a user warranty provision function 208.

The manufacturer warranty registration management function 202 registers the warranty data for each product input at the manufacturer information processing terminal 104 of the manufacturer that is the warranty service provider. The manufacturer warranty data storage function 203 stores registered warranty data. The sales information / user information additional registration function 204 for the store stores the sales information (sales date) as the contents of the warranty entered at the store information processing terminal 103 of the store when the consumer (user) purchases the product. , Store information) and user information are additionally registered. The user-usable warranty data storage function 205 stores the contents of the warranty that is made available to the user as a result of the additional registration.

  The manufacturer / dealer / user registration management function 206 is used when a manufacturer registers a warranty, used when a dealer registers dealer information / user information, and a user uses an electronic warranty system. For this purpose, an account for each manufacturer / dealer / user is registered in advance. The manufacturer / dealer / user registration information storage function 207 stores information registered by the manufacturer / dealer / user registration management function 206. The user warranty provision function 208 provides a warranty to the user form processing terminal 102.

  FIG. 3 is a block diagram showing a schematic configuration of the portable information terminal 102 for the user to access the electronic guarantee management server 105 and store the electronic guarantee according to the present embodiment. In FIG. 3, a portable information terminal 102 includes at least a wireless unit 302 that performs wireless communication via an antenna 301, a control unit 303 that controls the portable information terminal 102, a memory that stores a control program and various types of information. A unit 304, an operation unit 305 for a user to operate the portable information terminal 102, and a display unit 306 for displaying the state of the portable information terminal 102 and information.

  Note that the memory unit 304 stores a terminal ID, which is unique information for each portable information terminal 102. The terminal ID here may be any one as long as it is held as a unique value such as a manufacturing number, a telephone number, or a FeliCa-ID.

Next, the operation of this embodiment will be described.
First, an operation when a manufacturer (guarantee service provider), a store, or a user registers various information in advance in the registration management function of the electronic warranty management server 105 in order to use the electronic warranty management server will be described.

  FIG. 4 is a sequence diagram for explaining an operation when various information is registered in the registration management function of the electronic guarantee management server 105 according to the present embodiment. The maker information processing terminal 104, the store information processing terminal 103, or the user's portable information terminal 102 transmits an account creation request to the maker / dealer / user registration management function 206 of the electronic guarantee management server 105 (step). S401). The manufacturer / dealer / user registration management function 206 receives the account creation request (step S402), and sends the account creation permission and registration information input request to the manufacturer information processing terminal 104 or the store information processing terminal 103. Or transmitted to the portable information terminal 102 (step S403).

  Here, FIGS. 9A to 9C are conceptual diagrams showing the data configuration of various registration information in the electronic guarantee management server 105 according to the present embodiment. Various registration information differs for each manufacturer, dealer, and user. The manufacturer registration information includes a manufacturer name 901, a location 902, a telephone number 903, an e-mail address 904, an account ID 905, a password 906, and a manufacturer ID 907 as shown in FIG. As shown in FIG. 9B, the store registration information includes a store name 908, an address 909, a telephone number 910, an email address 911, an account ID 912, a password 913, and a store ID 914. As shown in FIG. 9C, the user registration information includes a name 915, an address 916, a telephone number 917, a mail address 918, an account ID 919, a password 920, and a terminal ID 921. The manufacturer ID 907 and the store ID 914 are automatically given after registration is completed by the manufacturer / dealer / user registration management function 206 described later.

  The manufacturer information processing terminal 104, the store information processing terminal 103, or the user's portable information terminal 102 receives the registration information input request (step S404), inputs various registration information, and enters the manufacturer / dealer / user. The registration management function 206 is transmitted (step S405). The manufacturer / dealer / user registration management function 206 receives various types of registration information (step S406) and transmits a registration completion notification to the manufacturer information processing terminal 104, the store information processing terminal 103, or the portable information terminal 102. (Step S407). The manufacturer information processing terminal 104, the store information processing terminal 103, or the portable information terminal 102 receives the registration completion notification (step S408), and the registration is completed.

  At this timing, the manufacturer ID 907 and the store ID 914 are automatically assigned. In addition, the manufacturer / dealer / user registration management function 206 transmits the information to the manufacturer / dealer / user registration information storage function 207 in order to register and store various information (step S409). The manufacturer / dealer / user registration information storage function 207 receives various types of information (step S410) and registers the various types of information.

  Thereafter, when accessing the electronic guarantee management server 105, the maker information processing terminal 104, the store information processing terminal 103, or the portable information terminal 102 accesses the maker / dealer / user registration management function 206 to access the account. When a login request is transmitted by entering an ID or password (step S411), the manufacturer / dealer / user registration management function 206 receives the login request (step S412), and based on the login information, the manufacturer / dealer / A search request for the corresponding data is transmitted to the user registration information storage function 207 (step S413).

  The manufacturer / dealer / user registration information storage function 207 receives the search request (step S414), and transmits the corresponding registration information data to the manufacturer / dealer / user registration management function 206 (step S415). The manufacturer / dealer / user registration management function 206 receives the registration information data (step S416), and logs in the registration information and, if necessary, the corresponding registration information data as the manufacturer information processing terminal 104 or the store information processing terminal. 103 or provided to the portable information terminal 102 (step 417). The manufacturer information processing terminal 104, the store information processing terminal 103, or the portable information terminal 102 receives the registration information data (step S418).

  Next, the operation when the manufacturer registers the manufacturer warranty on the electronic warranty management server 105 using the manufacturer information processing terminal 104 will be described.

  FIG. 5 is a sequence diagram for explaining an operation when the manufacturer information processing terminal 104 of the manufacturer registers the manufacturer warranty on the electronic warranty management server in this embodiment. FIG. 6 is a conceptual diagram showing a warranty data file registered in the electronic warranty management server 105 and warranty information in this embodiment.

  When using the electronic warranty management server 105, the manufacturer information processing terminal 104 logs in to the electronic warranty management server 105 (step S501). The manufacturer information processing terminal 104 transmits the registered contents of the warranty certificate data / information for each product to the manufacturer warranty certificate registration management function 202 (step S502). As shown in FIG. 6, the warranty data / information includes a warranty data file 601 as warranty data, a product ID 602, a product name 603, a model name 604, and a validity period 605 after sale. The manufacturer warranty registration management function 202 receives the warranty data / information (step S503), and transmits the registration information to the manufacturer warranty data storage function 203 (step S518). The manufacturer warranty data registration function 203 receives and stores the warranty data / information (step S504).

  Next, an operation of additionally registering sales information / user information using the information processing terminal 103 for sales at the time of sales by the sales store will be described. First, the dealer logs in to the electronic warranty management server 105 using the dealer information processing terminal 103 (step S505). When the product is sold to the user, the store reads the product ID with a barcode reader or the like at the store information processing terminal 103, and the terminal ID of the portable information terminal 102 is used for short-range wireless communication or wired communication. (Step S519). The store information processing terminal 103 transmits the product ID information and the terminal ID information to the sales information / user information additional registration function 204 in order to search for the warranty (Step S506).

  The sales information / user information additional registration function 204 receives the product ID information and the terminal ID information (step S507), and transmits the product ID information to the manufacturer warranty data storage function 203 (Sstep 508). Search for. Upon receiving the product ID information (S509), the manufacturer warranty storage function 203 transmits the warranty to the sales information / user information additional registration function 204 (step S510).

  The sales information / user information additional registration function 204 receives the warranty (step S511), and at the same time, transmits the store ID and terminal ID to the manufacturer / store / user registration information storage function 207 (step S520). ). This is received by the manufacturer / dealer / user registration information storage function 207 (step S 521), and based on the depot ID and terminal ID, the depot registration information (dealer name 908, depot address 909, depot address) The telephone number 910) and user registration information (name 915, user address 916, user telephone number 917) are transmitted to the sales information / user information additional registration function 204 (step S522).

  The sales information / user information additional registration function 204 receives the dealer registration information and the user registration information (step S523), and transmits the warranty and the dealer additional registration request to the dealer information processing terminal 103 (step S523). S512). Upon receiving the warranty card and the dealer additional registration request (step S513), the dealer information processing terminal 103 confirms the contents of the warranty card and, according to the dealer additional registration request, sales date, dealer information, and user information. Input about.

  Here, FIG. 7 is a schematic diagram showing customer and store information displayed on the store information processing terminal 103 according to the present embodiment. As shown in FIG. 7, the store addition registration request items include customer name 701, address 702, telephone number 703, terminal ID 708, store / sales date information, store name 704, address 705, as user information. It consists of information such as telephone number 706 and date of purchase 707. Of these input information, items other than the purchase date 707 are the store registration information (store name 908, store address 909, store phone number 910) acquired in step S523, the user The registration information (name 915, user address 916, user telephone number 917) is automatically input. In other words, if there is no problem with the automatically entered content, the dealer may input only the purchase date 707 from the dealer information processing terminal 103. In the store, these pieces of information are input to the store information processing terminal 103 and transmitted to the sales information / user information additional registration function 204 (step S514).

  Here, FIG. 8 is a conceptual diagram showing a process of creating a user usable guarantee by merging the manufacturer registration guarantee, the dealer response, and the user information according to the present embodiment. The sales information / user information additional registration function 204 receives the sales date / store information / user information (step S515), and forms a file as store information / user information 802 as shown in FIG. And the store information and user information 802 are merged (joined) to create a user availability guarantee 803 (step S524). The sales information / user information additional registration function 204 transmits the user availability guarantee 803 to the user availability guarantee data storage function 205 (step S516). The user availability guarantee data storage function 205 receives the user availability guarantee 803 (step S517) and registers and stores it.

  Next, the operation of accessing the electronic warranty management server 105 using the portable information terminal 102, obtaining the manufacturer warranty, and storing it in the portable information terminal 102 will be described.

  FIG. 10 is a sequence diagram for explaining an operation of acquiring a manufacturer warranty from the electronic warranty management server 105 and storing it in the portable information terminal 102 according to the present embodiment. First, the user logs in to the electronic guarantee management server 105 using the portable information terminal 102 (step S1001). The portable information terminal 102 transmits a warranty list display request to the user warranty providing function 208 (step S1002).

  Upon receiving the warranty list display request (step S1003), the user warranty providing function 208 transmits login information (account ID) from the portable information terminal 102 to the user usable warranty data storage function 205 (step S1004). The user usable guarantee data storage function 205 receives the login information (step S1005), and transmits a list of guarantees possessed by the user to the user guarantee provision function 208 (step S1006). The user warranty provision function 208 receives the warranty list (step S1007), and transmits the warranty list to the portable information terminal (user) 102 (step S1008). The portable information terminal (user) 102 receives and displays the warranty list (step S1009).

  FIG. 11 is a schematic diagram showing a guarantee list displayed on the portable information terminal 102 (user) according to the present embodiment. As shown in FIG. 11, the display content on the portable information terminal 102 includes a purchase date 1101, a product name 1102, a warranty period 1103, a detail button 1104, a download button 1105, and the like. When the user of the portable information terminal 102 presses the download button 1105, the portable information terminal 102 transmits a download request to the user warranty provision function 208 (step S1010). Upon receiving the download request (step S1011), the user warranty providing function 208 transmits the corresponding warranty request to the user usable warranty data storage function 205 (step S1012).

  Upon receipt of the corresponding guarantee request (step S1013), the user usable guarantee data storage function 205 transmits the corresponding guarantee data to the user warranty provision function 208 (step S1014). The user warranty provision function 208 receives the corresponding warranty data (step S1015), and transmits the corresponding warranty data to the portable information terminal 102 (step S1016). The portable information terminal 102 receives the warranty data (step S1017) and stores it in the internal memory (step S1018).

  FIG. 12 is a schematic diagram when obtaining a guarantee from a guarantee list in the portable information terminal 102 according to the present embodiment. As shown in FIG. 12, the portable information terminal 102 displays the warranty data stored in the internal memory as a warranty list including a purchase date 1201, a product name 1202, a warranty period 1203, a display button 1204, and the like. The user can view and use the corresponding warranty data by pressing the display button 1204 for the desired product.

  The warranty service can be received by presenting the warranty data stored in the portable information terminal 102 or by confirming the manufacturer of the corresponding warranty data in the user usable warranty data storage function 205 of the electronic warranty management server 105. Further, when the manufacturer performs after-sales service (paid repair outside the warranty period or collection repair by recall), etc., the manufacturer information processing terminal 104 is used to access the electronic warranty management server 105 to obtain the product ID. It is also possible to search and collect customer data (user information).

  According to the above-described embodiment, since the warranty for each product and the user information for each user are centrally managed by the electronic warranty management server, each of the users, product dealers, and manufacturers (guarantee service providers) can easily perform the warranty. A system capable of managing registration can be constructed.

  In addition, the user who receives the warranty has the warranty stored as an electronic file in the electronic warranty management server 105 or his / her personal digital assistant 102, so that he / she can obtain and view the warranty for any purchased product at any time. It is possible to easily carry out operations such as storage and search for guarantees. Further, since the user himself / herself does not need to store the warranty as paper and there is no fear of losing the product, the user can be properly and surely guaranteed if a product malfunctions within a certain period.

  In addition, dealers that sell products can easily and reliably enter dealer information and date of sale in the warranty card without taking out the warranty card to fill in the dealer information at the time of sale from the box or bag. Therefore, it can be avoided that the user cannot receive the guarantee service properly due to the absence of the entry.

  In addition, the manufacturer who provides the warranty service does not need to print and store the warranty. It is also easy to register and manage warranty cards. Furthermore, customer information for each product can also be used for after-sales service (paid repairs outside the warranty period, collection repairs by recalls, etc.).

  In the above-described embodiment, the warranty card has been described. However, the present invention is not limited to this, and product (product) instructions and the like may be centrally managed by the above-described system and stored in the portable information terminal. The instructions are often posted as electronic files on each manufacturer's website, etc., but it is troublesome for the user to access various websites, but in this case, the product (product) instructions are for the user. Can be used at any time without having to be stored as paper, and for the manufacturer, costs such as paper and printing can be reduced.

  In addition to managing warranty cards, advertisements (flyers) from dealers may be centrally managed and viewed or stored on a portable information terminal. In this case, there is no need for the manufacturer's processing (warranty registration, etc.) described in the above-described embodiment, and instead the dealer needs to register the advertisement in the management server. The registration data is advertisement data instead of the guarantee data 601 in the above embodiment, and advertisement information (advertisement ID, advertisement name, name of product to be posted and its price, etc.) instead of the guarantee information 602 to 605. Although advertisements are increasing as electronic files are posted on the websites of dealers, etc., users need to access various websites, which is cumbersome, but in this case, various advertisements are easy for users. In addition, it is not necessary to hold it as paper, and further, it is possible to search for products and prices of various stores.

  Further, in the above-described embodiment, the user accesses the electronic warranty management server 105 with the portable information terminal 102 and acquires the warranty, but the dealer can use the dealer's information processing terminal 103 at the time of sale. An operation may be performed such that the acquired warranty is acquired and transmitted to the user. In this case, the store uses the store information processing terminal 103 to additionally register the store information and the user information in the warranty card data (step S514), and stores it in the user usable warranty card data storage function 205 (step S517). Thereafter, the data stored by the store using the store information processing terminal 103 may be acquired and transmitted to the portable information terminal 102 by short-range wireless communication or wired communication.

DESCRIPTION OF SYMBOLS 101 Product ID information storage medium 102 Portable information terminal 103 Information processing terminal for dealers 104 Manufacturer information processing terminal 105 Electronic warranty certificate management server 106 Communication network 202 Warranty certificate registration management function 203 Manufacturer warranty data storage function 204 Sales information for dealers User information additional registration function 205 User-usable warranty data storage function 206 Manufacturer / dealer / user registration management function 207 Manufacturer / dealer / user registration information storage function 208 User warranty provision function 301 Antenna 302 Wireless unit 303 Control unit 304 Memory Section 305 Operation section 306 Display section

Claims (9)

An electronic warranty management system for managing product warranty information,
Manufacturer information processing terminal that sends warranty information for each product,
When a product is sold to a consumer at a retail store, an information processing terminal for the retail store that transmits the sales date, the retail store information, the product information, and the user information related to the consumer;
According to the consumer's instruction operation, a portable information terminal that requests warranty information of the purchased product;
Register warranty information for each product from the manufacturer information processing terminal, and add sales date, store information, product information, and consumer user information from the store information processing terminal to the warranty information An electronic warranty management server that registers and stores the data as a usable warranty data, and transmits the usable warranty data of the product purchased by the consumer to the portable information terminal in response to a request from the portable information terminal. Electronic warranty management system characterized by that. The electronic warranty management server
When a warranty list is requested from the mobile information terminal, based on the product information and the user information, a list of usable warranty data of products purchased by consumers corresponding to the mobile information terminal is transmitted, When requested from the portable information terminal the warranty data of the product selected from the list of warranty data, the warranty data of the requested product is transmitted to the portable information terminal,
The portable information terminal
The list of usable guarantee data and the guarantee data transmitted from the electronic guarantee management server are held, and the list of usable guarantee data and the guarantee data are displayed. Electronic warranty management system described in 1. The information processing terminal for a store is
When a product is sold to a consumer at a store, the product ID for identifying the purchased product is read, and the terminal ID for identifying the consumer's portable information terminal is read, and the product ID and the Sending the terminal ID to the electronic warranty management server,
The electronic warranty management server
From among the warranty information for each product registered by the manufacturer information processing terminal, based on the product ID, specify the warranty information of the product purchased by the consumer of the portable information terminal having the terminal ID, The electronic warranty management system according to claim 1 or 2, wherein corresponding store information and user information are specified based on the product ID and the terminal ID. An electronic warranty management server for managing warranty information on products provided by manufacturers,
A manufacturer warranty registration management means for registering warranty information for each product transmitted from the manufacturer information processing terminal of the manufacturer;
Manufacturer warranty data storage means for storing warranty information for each product registered by the manufacturer warranty registration management means;
When a product is sold to a consumer at a store, the warranty date information includes a sales date, store information, product information, and user information related to the consumer transmitted from the store information processing terminal of the store. Sales information / user information additional registration means for a store to be additionally registered,
User usable warranty data storage means for storing the warranty information additionally registered by the sales information / user information additional registration means for the store as usable warranty data;
An electronic warranty management server comprising: a user warranty providing means for providing the availability guarantee data stored by the user availability warranty data storage to a portable information terminal owned by a consumer. The user usable guarantee data storage means includes:
When a warranty list is requested from the mobile information terminal, based on the product information and the user information, a list of usable warranty data of products purchased by consumers corresponding to the mobile information terminal is specified, When requested from the portable information terminal for warranty data of the product selected from the list of warranty data, the warranty data of the requested product is identified,
The user warranty provision means includes:
The electronic warranty management server according to claim 4, wherein the list of available warranty data specified by the user usable warranty data storage unit and the warranty data are transmitted to the portable information terminal. Maker information relating to the manufacturer, dealer information relating to the dealer, and manufacturer / dealer / user registration information storage means for registering and storing user information relating to the consumer,
The sales information / user information additional registration means for the store is
When the product is sold to a consumer at a store, the product ID for identifying the purchased product read by the store information processing terminal, which is transmitted from the store information processing terminal, and the Receives a terminal ID to identify the consumer ’s personal digital assistant,
The manufacturer warranty data storage means is
Of the warranty information for each product registered by the manufacturer information processing terminal, the portable information terminal having the terminal ID based on the product ID received by the store sales information / user information additional registration means Identify warranty information for products purchased by consumers,
The manufacturer / dealer / user registration information storage means is:
The corresponding dealer information and user information are specified based on the product ID and the terminal ID received by the dealer sales information / user information additional registration means. Electronic warranty management server described in 1. An electronic warranty management method for managing product warranty information,
Sending and registering the warranty information for each product from the manufacturer information processing terminal of the manufacturer to the electronic warranty management server;
When a product is sold to a consumer at a store, a sales date, store information, product information, and user information about the consumer are stored in the electronic warranty management server from the store information processing terminal of the store. Transmitting and additionally registering with the warranty information,
Requesting warranty information for a product purchased from a personal digital assistant owned by the consumer;
An electronic warranty management method, comprising: transmitting, to the mobile information terminal, usable warranty data of a product purchased by the consumer in response to a request from the mobile information terminal. Requesting a warranty list by the portable information terminal;
When a list of guarantees is requested from the portable information terminal, use guarantee data of a product purchased by a consumer corresponding to the portable information terminal based on the product information and the user information by the electronic guarantee management server Sending a list of
Storing the list of usable guarantee data transmitted from the electronic guarantee management server by the portable information terminal;
Requesting warranty data for a product selected from the list of warranty data by the portable information terminal;
When warranty data is requested from the portable information terminal, the electronic warranty management server sends the requested warranty data of the requested product to the portable information terminal;
The electronic certificate management method according to claim 7, further comprising: storing the certificate data transmitted from the electronic certificate management server by the portable information terminal. When the product is sold to the consumer at the store, the product information for identifying the purchased product is read by the store information processing terminal and the mobile information terminal of the consumer is identified. Reading a terminal ID and transmitting the product ID and the terminal ID to the electronic warranty management server;
Of the warranty information for each product registered by the manufacturer information processing terminal by the electronic warranty management server, the product purchased by the consumer of the portable information terminal having the terminal ID based on the product ID Identifying warranty information,
The electronic warranty certificate server according to claim 7 or 8, further comprising the step of identifying corresponding dealer information and user information based on the product ID and the terminal ID by the electronic warranty management server. Guarantee management method.

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