JP2002032530A - Commodity management system and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide commodity management system/method, by which a consumer and a maker can appropriately and speedily cooperate on the recycle of a commodity, secure and optimum recycle can be performed and a company image can be improved while a sure system to the improvement of environment is secured. SOLUTION: Designated information as to whether or not the recycle of the commodity is to be performed on a consumer side is inputted to the personal computer 11 of a terminal together with commodity information. Then, the recycle management processing corresponding to the inputted designation information and commodity information is performed in the server 13 of a processor.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a merchandise management system and a merchandise management method for reliably performing warranty service and recycling of merchandise.

[0002]

2. Description of the Related Art Recently, many kinds of products are produced in small quantities in accordance with demands of consumers.

In such a situation, it is necessary to select an optimum recycling method for each product when disposing of the product.

[0004]

When a consumer decides to discard a product, it is difficult for the consumer to know whether the product can be recycled or what recycling is best. Many.

[0005] The present invention has been made in view of the above circumstances,
The aim is to enable appropriate and prompt cooperation between consumers and manufacturers regarding product recycling, thereby ensuring reliable and optimal recycling at all times, and consequently a thorough system for improving the environment. An object of the present invention is to provide a product management system and a product management method that can secure a corporate image while securing the product.

[0006]

According to a first aspect of the present invention, there is provided a merchandise management system comprising: a terminal for designating a recycling method together with merchandise information; and a processing device for performing recycling management in accordance with the contents specified by the terminal. , Is provided.

[0007] The product management system according to the second aspect of the present invention limits the terminal according to the first aspect of the invention.
The terminal is for designating a recycling method of performing the recycling of the product on the consumer side or requesting the maker together with the product information.

According to a third aspect of the present invention, there is provided a merchandise management system including a terminal for inputting information and a processing device for executing a process corresponding to information input from the terminal.
The terminal receives the homepage image information for writing the specification information for specifying the method of recycling the product together with the product information from the processing device, and outputs the specification information and the product information input according to the homepage image information. First control means for transmitting to the processing device, and the specified information provided in the processing device and having the homepage image information, transmitting the homepage image information to the terminal, and thereafter transmitting from the terminal; And second control means for receiving the product information and executing recycling management according to the designated information and the product information.

[0009] In a product management system according to a fourth aspect of the present invention, the second control means of the third aspect of the invention is limited. The second control means, if the content of the designated information is implemented by the consumer, notifies that a measure for sending materials necessary for the implementation to the consumer home is necessary, and the content of the designated information is sent to the manufacturer. If it is a request, a notification is sent to the effect that a procedure for picking up the product at the consumer's house is necessary.

[0010] The product management system according to the fifth aspect of the present invention limits the homepage image information according to the third aspect of the invention. The homepage image information includes a screen for writing, together with the product information, designation information on whether the consumer will recycle the product or request the manufacturer, and a screen for notifying the consumer of the latest recycling method. In.

According to a sixth aspect of the present invention, there is provided a merchandise management system for inputting a medium attached to a merchandise on which merchandise information and a network address of an information transmission destination are described, and consumer information together with the merchandise information and the network address. And a terminal for transmitting the input consumer information and product information to a destination of the input network address, and a network address on the medium are set and transmitted from the terminal. Processing device that receives consumer information and product information, generates customer management data in a form in which the consumer information and the product information are associated with each other, and issues a product warranty based on the generated customer management data. And the designated information provided in the terminal and for specifying the method of recycling the product together with the product information in the processing device. A first control unit for receiving the designated information and the product information transmitted from the terminal, and performing a recycling management according to the designated information and the product information; It has.

[0012] The commodity management system of the invention according to claim 7 limits the second control means of the invention according to claim 6. The second control means, if the content of the designated information is implemented by the consumer, notifies that a measure for sending materials necessary for the implementation to the consumer home is necessary, and the content of the designated information is sent to the manufacturer. If it is a request, a notification is sent to the effect that a procedure for picking up the product at the consumer's house is necessary.

An article management system according to an eighth aspect of the present invention restricts homepage image information according to the sixth aspect of the invention. The homepage image information includes a screen for writing, together with the product information, designation information on whether the consumer will recycle the product or request the manufacturer, and a screen for notifying the consumer of the latest recycling method. In.

The product management system according to the ninth aspect of the present invention limits the processing apparatus according to the sixth aspect of the present invention. A processing unit configured to determine whether or not the product information received from the terminal is pre-registered product information to be guaranteed; and when the determination result of the determination unit is positive, generation of the customer management data is permitted. Control means for performing the operation.

[0015] The product management system according to the tenth aspect of the present invention is limited to the processing device according to the sixth aspect of the present invention. The processing device has a correction unit that corrects the customer management data based on the consumer information when the consumer information for correction is received from the terminal.

An article management system according to an eleventh aspect of the present invention is limited to the processing device according to the sixth aspect. The processing device, when receiving the consumer information for correction from the terminal, on the condition that a part of the consumer information matches the consumer information of the customer management data, There is a correction means for correcting based on the consumer information.

The commodity management system according to the twelfth aspect of the present invention limits the medium according to the sixth aspect of the invention.
The medium is a postcard that also has a column for entering consumer information.

According to a thirteenth aspect of the invention, there is provided a product management method comprising:
The specified information for specifying the method of recycling the product is transmitted from the consumer to the manufacturer together with the product information, and the manufacturer performs recycling management in accordance with the specified information and the product information.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings.

In FIG. 1, reference numeral 1 denotes a bed mattress to which a quality indication label 2 is attached on a side surface, and a warranty request card 3 is attached as a medium for transmitting information.

As shown in FIG. 2, the quality indication label 2 describes a product code and a product name, and also describes production information (production factory, production number, production number, etc.). In addition, based on the Household Goods Quality Labeling Law,
Dimensions, shape of spring, number of springs, material of spring, material of filling material, composition of exterior cloth, precautions for use, etc. are described.

As shown in FIG. 3, the warranty card 3 includes a product code and a product name, as well as production information (production factory, production number, production number).
Further, a column for entry of consumer information (postal code, address, name of person to be guaranteed, telephone number) by the consumer himself is prepared. In addition, the warranty request card 3 includes a guide text “Warranty can be issued on the Internet” and a network address “www.abcbed.co.jp” of the information transmission destination.

The warranty request card 3 is also used as a postcard. The address and name of the maker are printed on the back side of the card, and can be sent to the maker by attaching a stamp.

FIG. 4 shows the system configuration.

First, as terminals, a plurality of personal computers 11 are installed in a consumer home or a store.
These personal computers 11 have the following main functions [1] to [3].

[1] Input means for inputting consumer information on the consumer along with product information (product code / product name / manufacturing information) on the warranty request card 3 and a network address.

[2] The homepage image information for information writing is received from the destination (server 13 described later) of the network address input by the input means, and the consumer information and merchandise input according to the homepage image information are received. Control means for transmitting information to the destination;

[3] From the destination of the network address input by the input means (server 13 to be described later), the method of recycling the product (whether the consumer recycles the product or requests the manufacturer) is specified. Control means (first control means) for receiving homepage image information for writing the designated information together with the product information, and transmitting the designated information and the product information input according to the homepage image information to the transmission destination.

These personal computers 11 are connected via a communication line and the Internet 12 to a processing device such as a server 13 installed at the head office of the manufacturer.
Connection to is possible. In the server 13, the network address described in the warranty card 3 is set.

The server 13 has storage units 14 and 15
And a printer 16 are connected. In the storage unit 14, among the products manufactured by the manufacturer, the product information (product code / product name) of all products to be guaranteed is registered in advance in the form of a product database. Storage unit 1
5, a customer management database is registered. The printer 16 prints the image pattern information of the guarantee content according to the instruction of the server 13 on a sheet. As a result, warranty 1
7 is issued.

Further, the server 13 has homepage image information for information writing in an internal memory, and has the following main functions [11] to [18].

[11] Transmission means for transmitting homepage image information in the internal memory to the personal computer 11 in response to access from the personal computer 11.

[12] After the transmission of the homepage image information by the transmission means, the reception of the consumer information and the product information transmitted from the personal computer 11 is received, and the consumer information and the product information are associated with each other. Generating means for generating customer management data of the customer

[13] Control means for sequentially and additionally registering the customer management data generated by the generation means in the customer management database of the storage unit 15.

[14] The storage unit 1 determines whether or not the product information received from the personal computer 11 is a product to be guaranteed.
Determining means for determining by comparing with product information registered in advance in the product database in 4.

[15] Control means for permitting the generation of the customer management data by the generation means only when the judgment result of the judgment means is affirmative, and prohibiting generation of the customer management data when the judgment result is negative.

[16] Based on the customer management data generated by the generation means or the customer management database of the storage unit 15, a warranty 17 is issued by printing out with the printer 16, or the image pattern information of the warranty 17 is transmitted. Issue control means for transmitting to the access source personal computer 11. The image pattern information transmitted to the personal computer 11 is stored in an internal memory of the personal computer 11 and printed out from an attached printer as needed.

[17] When the consumer information for correction is received from the personal computer 11, a part of the consumer information is combined with the consumer information of any customer management data in the customer management database of the storage unit 15. Correction means for correcting (updating) the customer management data based on the consumer information for correction on condition that the customer management data is updated.

[18] Control means (second control means) for executing recycle management according to the specified information and the product information when receiving the specified information and the product information transmitted from the personal computer 11.

Next, the operation of the above configuration will be described with reference to FIG.

The consumer who has purchased the mattress 1 looks at the warranty request card 3 attached to the mattress 1, checks the network address recorded on the warranty request card 3, and inputs it to the personal computer 11. I do.

When the network address is input to the personal computer 11, the personal computer 11 is connected to the server 13 via the network, and the personal computer 11 takes in the homepage image information 20 for writing information from the server 13. The homepage image information 20 is composed of a top page 20a at the head and a plurality of screens 20b, 20c,... 20f following the top page. First, the top page screen 20a is taken into the personal computer 11 and displayed on the display.

On the top page screen 20a, as shown in FIG. 6, for example, various kinds of information on products and manufacturers are described in characters, and windows for selecting other related information screens are formed. Service selection screen 20
The item “service (warranty card issuance / recycling)” for calling d is set at the lower right position. When this "service (warranty issuance / recycling)" item is clicked, the service selection screen 20d is taken into the personal computer 11 and displayed on the display.

In the service selection screen 20d, "consumer information registration", "consumer information correction", "service request", and "recycling information collection / registration" are set as selectable items.
An "OK" button is set at the lower right position.

When the "consumer information registration" item is clicked and subsequently the "OK" button is clicked, the registration screen 20e is taken into the personal computer 11 and displayed on the display.

The consumer follows the displayed registration screen 20e and fills the blanks of the registration screen 20e with the product information (product code / product name / manufacturing information) on the warranty request card 3 and his / her own consumer information. (Postal code / address / name / phone number). The product information and the consumer information thus keyed are transmitted to the server 13.

The server 13 receives the consumer information and the merchandise information transmitted from the personal computer 11, and the received merchandise information matches the guarantee target merchandise information registered in the merchandise database in the storage unit 14 in advance. Only in this case, customer management data in a form in which the received consumer information and product information are associated with each other is generated. The generated customer management data is additionally registered in the customer management database of the storage unit 15.

Then, based on the generated customer management data, a product warranty 17 is issued. Warranty 17 includes
Product information, consumer information, warranty period, etc. are printed. This guarantee 17 is sent to the consumer's home, for example, by mail.

If the guarantee card 17 is made to be a postcard specification with a separate payment and a part of the consumer information is printed as a destination, the sending of the issued guarantee card 17 is completed simply by posting it as it is.

The consumer who has received the warranty 17 can receive a warranty service such as repair by presenting the warranty 17. The reason is written in the product database of the storage unit 14 every time the warranty service is performed or when there is a complaint from the consumer.

It should be noted that the issuance of the warranty 17 is performed by the printer 16.
Not only the printout from the personal computer 1 but also the image pattern information of the warranty 17
1 and stored in its internal memory, and the image pattern information in the internal memory can be printed out from an attached printer as needed.

The necessary items are written by hand on the warranty request card 3, and the warranty request card 3 is sent to the manufacturer.
It is also possible to receive the issuance of a guarantee 17 by having a maker operator input information to the server 13.

If the consumer loses the sent guarantee 17, the guarantee 17 can be reissued based on the customer management database in the storage unit 15. Even when the warranty period has expired, appropriate services can be provided based on the customer management database in the storage unit 15.

When the consumer moves, the consumer accesses the server 13 from the personal computer 11, calls the top page screen 20a in the same manner as described above, calls the service selection screen 20d from there, and calls the "consumer information correction" item. Click operation, and then click operation of "OK" button. Thereby, the correction screen 20f is taken into the personal computer 11 and displayed on the display.

The consumer inputs the merchandise information and the consumer information for correction on the warranty request card 3 by keying in accordance with the displayed correction screen 20f and filling the blanks of the correction screen 20f. The product information and the consumer information thus keyed are transmitted to the server 13.

In the server 13, the consumer information for correction and the merchandise information transmitted from the personal computer 11 are received, and a part (for example, name) of the received merchandise information for correction is stored in the customer management database of the storage unit 15. The customer management data is corrected (updated) based on the consumer information for correction, provided that the customer management data matches the consumer information of any of the customer management data.

In this case, the warranty 17 can be reissued based on the corrected customer management data, or only the correction can be performed without reissuing.

On the other hand, if a defect occurs in the product, the consumer accesses the server 13 from the personal computer 11 to call the top page screen 20a in the same manner as described above, and then calls the service selection screen 20d to display the "service". Click the "item" item and then click the "OK" button. Then, the personal computer 1 displays a contact screen for inputting various service request information (exchange request, complaint, repair request, etc.) regarding the product in text.
1 and displayed on the display.

The consumer inputs service request information according to the displayed contact screen. The input service request information is transmitted to the server 13, and the server 13 performs service management based on the service request information.
That is, the necessary treatment according to the service request information is notified to the maintenance service person. The maintenance service technician who has received the notification follows the contents of the notification and, if necessary, the storage unit 15.
With reference to the customer management database, the company is immediately dispatched to the consumer's home to perform an appropriate service.

As described above, the personal computer 1
Since the warranty card 17 can be issued easily and quickly by accessing the server 13 from the server 1, the smooth and reliable warranty service can be implemented as a responsibility of the manufacturer without burdening the consumer as well as the store and the manufacturer. Becomes possible.

Further, when receiving the issuance of the guarantee 17, the consumer always browses the top page screen 20a of the homepage image information 20. Top page screen 2
0a includes not only a service for receiving the warranty 17 but also various information on the product and the manufacturer. Since the various information is inevitably provided to the consumer, As well as increasing the advertising effect, the effects of improving the image and reliability of the manufacturer can be obtained.

By the way, when a product becomes unnecessary and needs to be discarded, consumers often do not know whether the product can be recycled or what recycling is optimal.

In this case, the consumer accesses the server 13 from the personal computer 11 to call the top page screen 20a, calls the service selection screen 20d therefrom, and clicks on the "recycling information collection / registration" item. Click the “OK” button. Then, the recycling information collection / registration screen 20x is taken into the personal computer 11 and displayed on the display.

On the recycling information collection / registration screen 20x, entry fields for product information (product code / product name / manufacturing information) / telephone number on the warranty request card 3 are prepared. How to Recycle "
"Select recycling method" is set.

The consumer inputs the product information by key so as to fill in blanks on the recycling information collection / registration screen 20x, and then clicks the "latest recycling method" item or the "selection of recycling method" item.

When the "select recycling method" item is clicked, a recycling method selection screen 20y for writing, together with the product information, the designation information of whether to recycle the product on the consumer side or to request the manufacturer. Is taken into the personal computer 11 and displayed on the display.

On the recycle method selection screen 20y, the product information entered on the recycle information collection / registration screen 20x is displayed as it is, and “Bio sending request” is specified as an item for specifically specifying the recycle method. “Request to manufacturer” is set, and an “OK” button is set at the lower right position.

The “bio sending request” item is for designating recycling on the consumer side. The “request to maker” item is for designating recycling by the maker, literally.

When the “bio sending request” item is clicked, the server 13 executes recycling management for the purpose of recycling on the consumer side. In other words, there is a measure for composting the filling of the mattress 1, for example, as recycling on the consumer side, and biomaterials required for composting the product (selected according to the type of target product, etc.)
Is notified to the attendant that the action of sending to the consumer home is necessary. The attendant immediately sends the biomaterial for composting to the consumer's home while following this notification and confirming the consumer's address and name in the customer management database of the storage unit 15.

When the “Request to Maker” item is clicked, the server 13 executes the recycling management for recycling by the maker. In other words, the attendant is notified that a procedure for picking up the target product at the consumer's house is necessary. The clerk immediately goes to the consumer's home to pick up the product while following the notification and confirming the consumer's address and name in the customer management database of the storage unit 15, and implements a recycling process suitable for the target product. .

When the "latest recycling method" item is clicked on the recycling information collection / registration screen 20x, the personal computer 11 displays the latest recycling information providing screen 20z for notifying consumers of the latest recycling method. Captured and displayed on the display.

The latest recycling information providing screen 20z includes:
The product information is displayed, along with several descriptions of the latest manufacturer-recommended or socially recommended recycling methods. Examples of this introduction include recycling methods that can be implemented on the consumer side, such as the composting described above, and recycling methods that are assumed to be implemented by the manufacturer. Consumers can gain accurate knowledge of recycling by looking at this display, and can be a valuable reference when recycling by themselves.

In the latest recycling information provision screen 20z, when the screen is returned, the recycling information collection /
Returning to the display of the registration screen 20x, when the screen is advanced, the screen shifts to the display of the recycle method selection screen 20y.

As described above, the personal computer 11
By accessing the server 13 from the customer, appropriate and prompt cooperation between the consumer and the maker can be taken with respect to the recycling of the product, whereby the reliable and optimal recycling can always be realized. As a result, it is possible to improve the corporate image while ensuring a thorough system for improving the environment.

By the way, with regard to the recycling by the manufacturer, it is conceivable that the manufacturer entrusts a series of disposal work, including the collection of the product, to a specialized company. As a means of paying the disposal cost in this case to a specialist, there is a deposit system in which the disposal cost is included in the purchase cost of the product in advance.

Specifically, a card on which the amount of the disposal cost is printed or magnetically recorded is prepared, and is handed to the consumer together with the product when the product is sold. Merchandise information and a vendor identification code may be added as recording data to the card. The actual disposal costs are deposited to financial institutions such as banks through the manufacturer.

When the merchandise is discarded, when the professional trader goes to the consumer's house to pick up the merchandise, the consumer gives the merchandise and the card to the professional trader. Upon receiving this, the specialized company disposes of the product, and then submits the card to a counter established by the manufacturer or the like. At the counter, after confirming the execution of the disposal, the amount recorded on the card will be paid from the financial institution to the specialized company.

By adopting such a deposit system, it is possible to promote quick and smooth recycling.

In the above embodiment, the recycling methods that can be designated by the consumer include the recycling performed by the consumer and the recycling requested by the manufacturer, but the present invention is not limited thereto. Although the warranty request card 3 was used as a medium for transmitting information, it is not limited to the card format.
A seal format that can be attached to a postcard may be used. Although a mattress has been described as an example of a product, the present invention is also applicable to other products. In addition, the present invention is not limited to the above embodiment, and various modifications can be made without departing from the scope of the invention.

[0080]

As described above, according to the present invention, recycling management is performed in response to access from a terminal to a processing apparatus, so that appropriate and prompt cooperation between consumers and manufacturers regarding product recycling. Can be taken,
As a result, reliable and optimal recycling can always be achieved,
As a result, it is possible to provide a product management system and a product management method capable of improving a corporate image while ensuring a perfect system for improving the environment.

[Brief description of the drawings]

FIG. 1 is an exemplary perspective view showing the appearance of a product according to an embodiment.

FIG. 2 is an exemplary view showing a quality display label in the embodiment.

FIG. 3 is an exemplary view showing a guarantee request card in the embodiment.

FIG. 4 is a block diagram showing the configuration of the embodiment.

FIG. 5 is an exemplary view for explaining the operation of the embodiment.

FIG. 6 is an exemplary view showing a top page screen of homepage image information in the embodiment.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Mattress, 2 ... Quality display label, 3 ... Warranty request card (recording medium), 11 ... Personal computer (terminal), 12 ... Internet, 13 ... Server, 1
4, 15: storage unit, 16: printer, 17: warranty card, 2
0: homepage image information, 20d: service selection screen, 20x: recycling information collection / registration screen, 20y ...
Recycling method selection screen, 20z ... Latest recycling information provision screen

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Shoji Kawamura 1148 Nakagamicho, Akishima-shi, Tokyo F-Term Co., Ltd. Tokyo Plant F-term (reference) 5B049 BB07 DD01 EE05 FF01 GG02 5B075 KK07 ND20

Claims (13)

[Claims] 1. A merchandise management system comprising: a terminal for designating a recycling method together with merchandise information; and a processing device for executing recycling management in accordance with the specified contents of the terminal. 2. The merchandise management system according to claim 1, wherein the terminal specifies a recycling method together with the merchandise information as to whether the merchandise is to be recycled on the consumer side or to a manufacturer. A product management system characterized by the following. 3. A merchandise management system comprising a terminal for inputting information and a processing device for executing processing in accordance with information input from the terminal, wherein a designation is provided at the terminal for designating a recycling method for commodities. First control means for receiving, from the processing device, homepage image information for writing information together with product information, and transmitting designation information and product information input according to the homepage image information to the processing device; Provided and having the homepage image information, transmitting the homepage image information to the terminal, thereafter receiving the designation information and the product information transmitted from the terminal, and responding to the designation information and the product information. And a second control means for executing a recycling management. 4. The merchandise management system according to claim 3, wherein the second control means performs, as recycling management, if the contents of the designated information are implemented on the consumer side, a material necessary for the implementation is used by the consumer. Informs that treatment to be sent to the home is required, and if the content of the specified information is a request to the manufacturer, informs that a measure to take the product to the consumer home is required. And product management system. 5. The merchandise management system according to claim 3, wherein the homepage image information is a screen for writing, together with the merchandise information, designation information on whether to recycle the merchandise on the consumer side or to request a manufacturer. And a screen for notifying consumers of the latest recycling method. 6. A medium attached to a product, on which a product information and a network address of an information transmission destination are described, and an input means for inputting consumer information together with the product information and the network address. A terminal for transmitting the same input consumer information and product information to a destination of the network address, and a network address on the medium being set, and receiving the consumer information and product information transmitted from the terminal. ,
A processing device that generates customer management data in a form in which the consumer information and the product information are associated with each other, and issues a warranty for the product based on the generated customer management data; First control means for transmitting designation information for designating a method together with the product information to the processing device; provided in the processing device; receiving the designation information and the product information transmitted from the terminal; And a second control unit configured to execute recycling management according to the product information. 7. The merchandise management system according to claim 6, wherein the second control means performs, as the recycling management, if the contents of the designated information are implemented on the consumer side, a material necessary for the implementation is used by the consumer. Informs that treatment to be sent to the home is required, and if the content of the specified information is a request to the manufacturer, informs that a measure to take the product to the consumer home is required. And product management system. 8. The merchandise management system according to claim 6, wherein the homepage image information is a screen for writing, together with the merchandise information, designation information on whether to recycle the merchandise on the consumer side or to request a manufacturer. And a screen for notifying consumers of the latest recycling method. 9. The product management system according to claim 6, wherein the processing device determines whether or not the product information received from the terminal is pre-registered product information to be guaranteed. Control means for permitting the generation of the customer management data when the determination result of the determination means is affirmative. 10. The merchandise management system according to claim 6, wherein the processing device corrects the customer management data based on the consumer information when receiving the consumer information for correction from the terminal. A merchandise management system comprising means. 11. The merchandise management system according to claim 6, wherein when the processing device receives consumer information for correction from the terminal, a part of the consumer information is a consumer of the customer management data. A merchandise management system comprising correction means for correcting customer management data based on consumer information for correction on condition that the information coincides with the information. 12. The merchandise management system according to claim 6, wherein the medium is a postcard that also has a column for entering consumer information. 13. The method according to claim 1, wherein the consumer sends the specified information for specifying the method of recycling the product together with the product information to the maker, and the manufacturer performs the recycling management according to the specified information and the product information. And the product management method.