JP2002117172A - Unmanned receiving device and unmanned guiding method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an unmanned receiving device and an unmanned guiding method, with which a visitor can get contact with the party of visit even without completely memorizing the name of an organization, to which the party of visit belongs, name or telephone number. SOLUTION: This device is provided with a visitor registration storage means for storing meeting information containing person-to-visit specification information specifying the name of a scheduled visitor, the scheduled date of visit and a person to visit, personnel affairs storage means for members of the company for storing person-to-visit information containing person-to-visit specification information specifying the name of the person to visit, the destination to make contact to the person to visit and the person to visit, visitor information input means for inputting the name of the scheduled visitor, meeting information retrieving means for retrieving the person-to-visit information stored in the personnel affairs storage means for members of the company on the basis of the person-to-visit information, which is contained in the retrieved meeting information, specifying the person to visit, and meeting information output means for outputting the retrieved person-to-visit information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to an unmanned reception device and an unmanned guidance method.

[0002]

2. Description of the Related Art In recent years, in order to reduce the labor cost of the company's reception business, reception has been unmanned, and instead, an employee directory and a telephone have been provided.
A computer (personal computer) that has a database of employee records
Companies that install or have increased.

[0003] In this case, a visitor visiting the company must store the name of the organization to which the visitor (the visitee) belongs, the name, the telephone number, and the like. And I took out my business card and checked it. This is largely due to human memory, and the user has to take out and check a memo pad or the like, which is very complicated. As a result, there were drawbacks that the visitor could not be met and that the appointment time was not met. This was caused not by the visitor but by the fact that the guide was unmanned and could not be heard (inquired).

[0004] For this reason, in the conventional guidance device using a computer, for example, a guidance such as "Please call" General Administration XXXXX "if you do not understand it" is necessary. And looked up the phone number of the visitor (visitee) and reported it.

[0005]

In the conventional unattended reception, there is no point in making the person unattended, only the work of the receptionist increases, and the merits of the unattended reception device cannot be exhibited. There was a problem.

[0006] In addition, in order to be unmanned, booklets and copies of employee records are placed, and employee lists are made into a database so that the list can be searched. However, information on employees other than the visitor is opened up. As a result, there was a major security problem for the company.

If the visitor cannot respond due to other errands during the appointment time, it is necessary to have the next person or secretary answer the telephone instead and tell the reason why the response is not possible. Substitutes were not always seated and could not guarantee a response. As a result, it was necessary for the visitor to simply wait at the reception and then call again later, which was extremely rude in dealing with customers (visitors).

According to the present invention, the visitor is a visitor (visitor).
It is an object of the present invention to provide an unmanned reception apparatus and an unmanned guidance method capable of making contact with a visitor even if the organization name, name, telephone number, etc. of the affiliated organization are not completely stored.

[0009]

In order to solve the above-mentioned problems, the present invention employs the following configuration. That is,
According to one aspect of the present invention, the unattended reception device of the present invention is a visitor registration storage unit for storing visitation information including a name of a prospective visitor, a scheduled visit date and time, and visitor identification information for identifying a visitor. Enter the name of the visitor, the contact information for the visitor, the employee personnel storage means for storing the visitor information including the visitor identification information for identifying the visitor, and the name of the prospective visitor. Visitor information input means, based on the name of the prospective visitor input by the visitor information input means, to search for visitation information stored in the visitor registration storage means, and to the searched visitation information Visit information search means for searching for visitor information stored in the employee personnel storage means based on the visitor identification information for identifying the visitor included therein, and a visitor information retrieved by the visit information search means. Visit to output visitor information Characterized in that it comprises a multi-address output means.

[0010] Preferably, the unattended reception apparatus of the present invention includes a visitor information input means for inputting a name of a visitor, and a name of the visitor input by the visitor information input means. Visitor information search means for searching for visitor information stored in the employee personnel storage means, and visitor information for outputting visitor information retrieved by the visitor information search means based on the visitor information search means. It is desirable to have output means.

[0011] Preferably, in the unmanned reception apparatus of the present invention, when the name of a prospective visitor is input by the visitor information input means, the visit information search means sets the input time as an arrival time. It is desirable to have a visit status output means for recording the visitor registration storage means and outputting the visitor information including the arrival time stored in the visitor registration storage means.

[0012] Preferably, the unattended reception apparatus of the present invention includes a visit information input means for inputting visit information including visitor identification information for identifying a visitor name, a visit scheduled date and time, and a visitor. It is preferable to include a visit information registering means for registering the visit information inputted by the visit information input means in the visitor registration storage means.

Further, according to one aspect of the present invention, the unmanned reception apparatus of the present invention includes a prospective visitor specifying information for specifying a prospective visitor, a scheduled visit date and time, and a visitor specifying information for specifying a visitor. Visitor registration storage means for storing visitation information including
Personnel storage means for storing visitor identification information for identifying the visitor, visitor information including contact information for the visitor, and a visitor for inputting visitor identification information for identifying the visitor Based on the visitor identification information input by the information input means and the visitor information input means, to search for visitation information stored in the visitor registration storage means, which is included in the searched visitation information. Visit information search means for searching for visitor information stored in the employee personnel storage means based on the visitor identification information, and visit information for outputting the visitor information retrieved by the visit information search means Output means.

According to an aspect of the present invention, in the unmanned guidance method of the present invention, a name of a prospective visitor is input, and the name of the prospective visitor is entered based on the input name of the prospective visitor. Scheduled visit date and time, search for visitation information stored in the visitor registration database that stores visitation information including visitor identification information for identifying the visitor, and search for the visitor included in the retrieved visitation information. Stored in the employee personnel database that stores the visitor information, including the name of the visitor, contact information for the visitor, and visitor identification information that identifies the visitor, based on the visitor identification information to be identified It is characterized in that the searched visitor information is searched, and the visited information searched by the searched visitor information is output.

Preferably, in the unmanned guidance method according to the present invention, a name of a visitor is input, and a visitor stored in the employee personnel database is entered based on the input visitor name. It is preferable to search for visitor information and output the visitor information retrieved by the visitor information search.

Preferably, in the unmanned guidance method according to the present invention, in the search for the visitor information, when the name of the prospective visitor is input, the visitor registration is performed using the input time as an arrival time. It is desirable to output the visitor information including the arrival time, which is recorded in a database and stored in the visitor registration database.

Preferably, in the unmanned guidance method of the present invention, the visit information including the name of the prospective visitor, the scheduled visit date and time, and the visitor identification information for identifying the visitor, is input. It is desirable to register the visit information in the visitor registration database. According to one embodiment of the present invention,
The computer-readable recording medium according to the present invention inputs a name of a prospective visitor, and specifies a name of the prospective visitor, a scheduled visit date and time, and a visitor based on the input name of the prospective visitor. Search for the visit information stored in the visitor registration database that stores the visit information including the visitor specifying information, based on the visitor specifying information for specifying the visitor included in the searched visit information, Search for the visitor information stored in the employee personnel database that stores the visitor name including the name of the visitor, contact information for the visitor, visitor identification information that identifies the visitor, A program code of an unmanned guidance program for outputting the visitor information searched by the visitor information search is recorded.

Preferably, the computer-readable recording medium of the present invention stores a name of a visitor and is stored in the employee personnel database based on the inputted name of the visitor. Search for visitor information
It is preferable to record a program code of an unmanned guidance program for outputting the visitor information searched by the visitor information search.

Preferably, the computer-readable recording medium of the present invention further comprises:
When the name of the prospective visitor is input, the input time is recorded as the arrival time in the visitor registration database, and the visitor information including the arrival time stored in the visitor registration database is output. It is desirable to record the program code of the unmanned guidance program for the purpose.

Preferably, the computer-readable recording medium of the present invention inputs the name of the prospective visitor, the scheduled visit date and time, and visitation information including visitor identification information for identifying the visitor. It is desirable to record a program code of an unmanned guidance program for registering the inputted visit information in the visitor registration database.

According to one aspect of the present invention, a computer-executable unmanned guidance program of the present invention includes software program code for executing the above-described unmanned guidance method.

[0022]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is an overall configuration diagram of an unmanned guidance device to which the present invention is applied. In FIG. 1, an unmanned reception device 1 includes a visit information input unit 2, a visit information registration unit 3, a visitor registration storage unit 4, a visitor information input unit 5, a visit information search unit 6, a visit information output unit. The system includes a means 7, a visit status output means 8, a visitor information input means 9, a visitor information search means 10, an employee personnel storage means 11, and a visitor information output means 12.

The visit information input means 2 inputs visit information including visitor identification information such as the name of the visitor, the scheduled visit date and time, and the name code for identifying the visitor. The visit information registration means 3 registers the visit information input by the visit information input means 2 in the visitor registration storage means 4.

The visitor registration storage means 4 specifies a visitor such as a visitor identification information for specifying a visitor such as a name of a visitor, a visit date and time, and a name code for specifying a visitor. Stores visit information including visitor identification information. Here, the prospective visitor identification information may be a face photograph or voice of the prospective visitor, an ID number issued in advance, or the like, in addition to the name of the prospective visitor.

The visitor information input means 5 inputs visitor identification information for identifying the visitor such as the name of the visitor. The visitation information search means 6 is stored in the visitor registration storage means 4 based on the prospective visitor identification information that specifies the prospective visitor such as the name of the prospective visitor input by the visitor information input means 5. The visitor information stored in the employee personnel storage unit 11 is searched based on the visitor identification information such as a name code specifying the visitor included in the searched visit information. Search for information. Further, when the name of the prospective visitor is inputted by the visitor information input means 5, the visit information retrieval means 6 records the input time as the arrival time in the visitor registration storage means 4.

The visit information output means 7 outputs the visitor information retrieved by the visit information retrieval means 6. The visit status output unit 8 outputs the visitor information including the arrival time stored in the visitor registration storage unit 4.

The visitor information input means 9 inputs the name of the visitor. The visitor information retrieval unit 10 retrieves the visitor information stored in the employee personnel storage unit 11 based on the name of the visitor input by the visitor information input unit 9.

The employee personnel storing means 11 stores the visitor identification information for identifying the visitor such as the name of the visitor, the contact information for the visitor, the visitor information such as the name code for identifying the visitor, and the like. Stores visitor information including specific information. Here, the contact information for the visitor is the extension, pager, PH of the visitor
S, each number of a mobile phone, an address for specifying a mobile terminal owned by a visitor, and the like.

The visitor information output means 12 outputs the visitor information retrieved by the visitor information retrieval means 10. FIG. 2 is a first diagram of an unmanned reception device to which the present invention is applied.
FIG. 3 is a configuration diagram of a connection form of FIG. A first connection mode of the unmanned reception device to which the present invention is applied will be described with reference to FIG.

The connection form shown in FIG. 2 is a form using an in-house LAN, in which an "in-house personnel database" storing employee information and a "visitor registration database" storing information on customers who are going to visit. And the company LAN. A Web server and a DB (database) interface server are also connected to an in-house LAN so that these information can be referred to, searched, registered / corrected from a Web browser of an employee terminal and an unattended reception desk terminal. The extension telephones attached to the employee terminal and the unattended reception desk terminal of each employee are connected to a private branch exchange telephone device or a main device of a business phone, and are connected by extension numbers as extension telephones.

The DB interface server is, for example,
It is a server that operates with a program written in the SQL language or the like, and retrieves or writes information of each database of the in-house personnel database and the visitor registration database. The Web server is a server that operates with a program written mainly in the HTML language, and displays a screen display and a data input screen on a personal computer constituting an unattended reception desk terminal or an employee terminal in a company.

FIG. 3 is a schematic view of an unattended reception desk terminal.
Referring to FIG. 3, a schematic view of the unattended reception desk terminal will be described. A personal computer (PC) main body, a keyboard, and a mouse are housed in the table, and visitors cannot touch them. Instead, the display is of a touch panel type, and functions as an input device such as a mouse by touching the screen with a finger or the like. This prevents the visitor from inadvertently touching the personal computer system and stopping the reception function.

Next, the flow of processing in the unmanned reception device having the configuration shown in FIG. 2 will be described. FIG. 4 is a diagram for explaining the transition of the screen on the employee terminal. 4, the top screen will be described later with reference to FIG. 5, the visitor registration / change screen will be described later with reference to FIG. 6, and the visitor arrival confirmation screen will be described later with reference to FIG.

FIG. 5 is a display example of a top screen on the employee terminal. First, it is necessary to register the prospective employees. The screen shown in FIG.
It is displayed when the URL on the server b is specified, and when the "customer registration / change" button B18-1 is touched, the screen is changed to a visitor registration screen, and a visitor can be input.

FIG. 6 shows a display example of a visitor registration screen. In the display example shown in FIG. 6, “Yamakawa (Yamakawa)” of “EFG Corporation” is displayed on “September 1, 2000, 15
"30:30", "Yamakawa" in the visitor name column, "Yamakawa" in the furigana column, "EFG Corporation" in the company name column, and "2000/09 /
In this example, the user inputs "01:30", "15:30" in the visiting time column, and finally inputs "1234567", which is the employee's own name code. Then, after making these inputs, the user touches the registration button B6-1. At this time, if there is a message to the prospective visitor, it can also be entered in the message column. The display example of FIG. 6 is an example in which the user is requested to wait a little more immediately before the visit time of the day. If a correction or addition of a message occurs after the input, the portion may be overwritten in the same manner.

When each item is input in this manner, each input data is stored in the visitor registration database via the DB interface server as shown in FIG. FIG. 7 is a diagram illustrating an example of a data structure of a visitor registration database (DB).

In FIG. 7, "2000/09/01" is entered in each item of visit date, visitor name, furigana, company name, responder name code, visit time, message, and arrival time.
(D0), "Yamakawa" (d2), "Yamakawa" (d1),
“EFG Corporation” (d3), “123456” (d
4), "15:30" (d5), "I couldn't finish because I could do something urgently, but please wait about 15 minutes." (D
50) and “15:25” (d60).

On the other hand, the information on the employee with the name code "1234567" stored in the responder name code is stored in the in-house personnel database (DB) in advance. FIG. 8 is a diagram for explaining an example of the data structure of the in-house personnel database (DB).

In FIG. 8, a name code, a department name,
The extension phone number, name, furigana, and face photo
"1234567" (d6), "1st development department 2nd development charge" (d7), "2345" (d8), "Saburo Unno"
(D9), "Umino Saburo", "umino.jp"
g "(d10). In addition, "umin
o. "jpg" represents a file name in a JPEG (JPEG) format which is an image compression method. The name code is associated with the respondent name code in FIG.

Next, the operation and data of when Mr. Yamakawa of EFG Corporation scheduled to visit on September 1, 2000 illustrated in FIG. 7 came to visit Umino of the first development department illustrated in FIG. The flow will be described. FIG. 9 is a diagram for explaining screen transitions in the unattended reception desk terminal.

For each screen in FIG. 9, the top screen is
Referring to FIG. 10, a screen with a visit schedule is shown in FIG. 11, a visitor display screen is shown in FIG. 12, a screen without a visit schedule is shown in FIG. 15, and an employee name display screen is shown in FIG. 16. The announcement screen without registration will be described later with reference to FIG.

FIG. 10 is a display example of the top screen on the unattended reception desk terminal. The unmanned reception desk terminal in the unmanned reception apparatus to which the present invention is applied performs the same movement as a mouse or a keyboard by touching the screen of the display as described with reference to FIG. You will touch. Since the top screen of FIG. 10 is always displayed, the visitor touches button B1-1 on the screen when there is a promise with the visitor, and touches button B1-2 when there is no promise. .

In this case, it is promised to meet in advance, and since the respondent has registered data in advance, B1-1
When the button is touched, the screen is switched to the input screen shown in FIG. FIG. 11 is a display example of a screen with a scheduled visit in the unattended reception desk terminal. Here, the visitor (Mr. Yamakawa) inputs his name "Yamakawa" using the Japanese syllabary button B2-1, and touches the input completion button B2-2. If the input is incorrect, touching the one-character delete button B2-3 deletes the immediately preceding character from the input form F2-1, so the correct character is selected again from the Japanese syllabary button B2-1. Then, an input completion button B2-2 is touched.
In this way, the screen changes to the visitor display screen of FIG.

FIG. 12 is a display example of a visitor display screen on the unattended reception desk terminal. Here, steps until the screen shown in FIG. 12 appears will be described with reference to FIGS. FIG. 13 is a flowchart showing a flow until the visitor display screen is displayed, and FIG.
It is a figure for explaining the display sequence of a visitor display screen.

As described with reference to FIG. 11, when the input of the visitor's name is completed on the visit schedule screen, in step S1, the Web server determines that there is an operation. In step S2, the Web server obtains the date (ymd) (September 1, 2000) at the time (current) when the furigana “Yamakawa” of the input name is input, and sends it to the DB interface server. send. The DB interface server performs step S based on these two pieces of information.
From step 3 to step S7, using the phonetic (d1) as a key, the visitor name (d2), company name (d3), agent name code (d4), visit time (d
5) The message (d50) and the arrival time (d60) are obtained. That is, the date (ym) obtained in step S2
A file having the same name as in d) is selected (step S3). If there is a file with the same name (step S4: yes), the input "furigana" is compared with the "furigana" in the file (step S5). If the phonetic matches (step S6: match), the visitor name (d2) and the company name (d
3), agent name code (d4), visit time (d5),
The message (d50) and the arrival time (d60) are obtained (step S7).

If there is no file with the same name (step S4: none), or if "furigana" does not match (step S6: mismatch), step S11 is performed.
, The fact that the name of the input visitor has not been registered as a visitation schedule is displayed (described later with reference to FIG. 18), and a screen shown in FIG.

Next, in step S8, using the name code d4 as a key, the department name (d
7) The extension telephone number (d8), name (d9), and face photograph (d10) are acquired. In step S9, the information acquired in steps S7 and S8 is sent to the Web server, and among these information, the company name (d3), visitor name (d2), department name (d7), name (d9), Face photo (d10), visit time (d5), extension phone number (d
8) The message (d50) is converted into, for example, HTML and displayed on the unattended reception desk terminal as a visitor display screen as shown in FIG.

Then, in step S10, the visit time (d) is displayed as a visitor arrival confirmation screen (FIG. 21) described later.
5) The company name (d3), the visitor name (d2), and the arrival time (d60) are displayed on the unattended reception desk terminal. On the other hand, when a person who is not scheduled to visit has an errand with the employee "Saburo Umino" and wants to contact him, he touches the button B1-2 on the top screen shown in FIG. Then, the screen transits to a screen without a visit schedule.

FIG. 15 is a display example of a screen with no visit schedule on the unattended reception desk terminal. Here, as in the case of the visit scheduled screen described with reference to FIG. 11, by touching the Japanese syllabary button B4-1, the input form F4-
"Umino" is input to 1 and the input completion button B4-2 is touched. The one-character delete button B4-3 is the same as described above, and a description thereof will be omitted. The screen transits to a search employee name display screen FIG.

FIG. 16 is a display example of an employee name display screen on the unattended reception desk terminal. The employee name "Umino" entered in the searched employee name field F5 is sent from the Web server to the DB interface server to search the in-house personnel database and obtain the department name (d7) and extension telephone number (d8). . FIG. 16 shows a case where an employee of the same name (Umino) is accidentally registered in the first development department, the general affairs department, and the planning department. Choose "no". If it cannot be displayed on the screen, a next page button B5-1 is touched to display the same form. In the case of retrying the search, if the return button B5-2 to the search screen is touched, the screen returns to the screen as shown in FIG.

FIG. 17 is a diagram for explaining the display sequence of the announcement screen without registration. As described with reference to FIG. 11, in the search of the visitor registration DB, when there is no data that matches “furigana” and “current date” (step S6 in FIG. 13: mismatch, step S4: none) In the case of), the “0” or “null” code is returned from the visitor registration DB as shown in FIG. 17, so the DB interface server sends “hit data no information” to the web server, and Sends an unregistered announcement screen display (FIG. 18) to the unattended reception desk terminal.

FIG. 18 is a display example of an announcement screen without registration in the unattended reception desk terminal. When the visitor touches the button B7-1 to the next page to search for the employee name of the visit destination and obtain the telephone number here, the transition to FIG. 15 is made. Subsequent operations are as described above.

FIG. 19 is a configuration diagram of a second connection form of the unmanned reception device to which the present invention is applied. A second connection mode of the unmanned reception device to which the present invention is applied will be described with reference to FIG. The second connection form shown in FIG. 19 is for a small company with a small number of employees and a small number of accesses, and the in-house personnel database and the visitor registration database are constructed on a PC for an unattended reception desk terminal. It is a configuration to do.
The operations and functions are exactly the same as those in the first connection mode described with reference to FIGS.

FIG. 20 is a configuration diagram of a third connection mode of the unmanned reception apparatus to which the present invention is applied. A third connection mode of the unmanned reception device to which the present invention is applied will be described with reference to FIG. The third connection form shown in FIG. 20 is of a stand-alone type without a LAN connection, and the registration of employee data is performed from the PC of the unattended reception terminal. The operation performed by the visitor is the same as in the first connection mode.

In the first to third connection modes described above, a method using a Web browser is used. However, the present invention is not limited to this, and VB (Visual Bass) may be used.
ic) and the like. Next, visitor arrival confirmation, which is another function, will be described.

FIG. 21 is a display example of a visitor arrival confirmation screen on the employee terminal. As mentioned above, customers who have already arrived will enter their name first,
The time at that time can be recorded and displayed on the visitor arrival confirmation screen.

FIGS. 22 and 23 are diagrams for explaining the display sequence of the visitor arrival confirmation screen display and the visitor registration / change screen display. As shown in FIG.
When the visitor finishes inputting the visitor name, the visit time (d5), company name (d3), visitor name (d2), and arrival time (d60) are registered in the visitor registration database, and FIG. The screen shown in FIG. 21 is obtained in the sequence shown in FIG.

In the example of this screen, in the case of A, □□ of OO Co., Ltd. already has 9: 5 at the promised time of 10:00.
0 has been reached. The employee who responded to this visitor was able to see him and pick him up immediately. In case B, △△ is 10: 3
This means that the visit was scheduled to be made at 0, but has not come by the current time (15:25).

The case C indicates that Mr. Yamakawa of EFG Corporation had already arrived at 15:25 at the promised time of 15:30. The employee who responds to this visitor, Yamakawa, can see him and pick him up immediately, as in case A. However, in case C,
If Yamakawa-sama of EFG Co., Ltd. is scheduled to arrive at 15:30, but the person in charge of this person is in a hurry to come to this situation and want to wait for a while, see FIG. Customer arrival confirmation button B18-2 on the screen
Then, the screen changes to the screen shown in FIG. 21, and the change button B6-1-1 is clicked. Then, FIG.
Returning from (A) of FIG. 23 to (A) of FIG. 23, the screen shown in FIG. 6 is displayed. In the message field F6-1, for example, a message such as "I was able to perform a sudden business ..." register.

Thereafter, when "Yamakawa" operates as described above, the message shown in FIG. 12 is transmitted, and Mr. Yamakawa can wait with confidence. Note that, in inputting the names of the visitor and the visitee, voice input or the like may be used instead of the Japanese syllabary input using the touch panel.

If an image recognition function, a voice recognition function, and the like are provided, a face photograph or voice of a prospective visitor, an ID number issued in advance, or the like is used instead of inputting the name of the visitor. You may. Further, as the visitor information for specifying the visitor, the name of the visitor itself, a nickname or an e-mail address may be used instead of the name code.

In addition, an "in-house personnel database" storing information on employees and a "visitor registration database" storing information on customers to be visited are separately provided. Or
It may be just a data record.

It is needless to say that a number such as a PHS, a mobile phone, a pager or the like may be used as a means for contacting the visitor instead of the extension telephone. For example, a display of a portable terminal carried by the visitor may be used. May be displayed to the effect that the visitor has visited, or these may be combined.

Further, as described above, the embodiment of the present invention has been described with reference to the drawings. However, in the unmanned reception apparatus to which the present invention is applied, if the function is executed, The present invention is not limited to the above embodiment, and a system in which processing is performed via a network such as a LAN or a WAN, whether a single device, a system including a plurality of devices, or an integrated device. Needless to say, it is good.

Further, a CPU connected to the bus, a memory such as a ROM or a RAM, an input device, an output device, an external recording device,
The present invention can also be realized by a system including a medium driving device, a portable recording medium, and a network connection device. That is, a ROM or RAM memory that records software program codes for realizing the system of the above-described embodiment,
Needless to say, the present invention is also achieved by supplying the external recording device and the portable recording medium to the unmanned reception device, and reading and executing the program code by the computer of the unmanned reception device.

In this case, the program code itself read from the recording medium realizes the novel function of the present invention, and a portable recording medium or the like on which the program code is recorded constitutes the present invention. . As a portable recording medium for supplying the program code, for example, a floppy (registered trademark) disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD
-ROM, DVD-RAM, magnetic tape, nonvolatile memory card, ROM card, various recording media recorded via a network connection device (in other words, a communication line) such as e-mail or personal computer communication, etc. it can.

Further, the functions of the above-described embodiment are realized by the computer executing the program code read out on the memory, and the operating system running on the computer based on the instructions of the program code.
Perform part or all of the actual processing, and the functions of the above-described embodiments are also realized by the processing.

Further, after the program code read from the portable recording medium is written into the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the program code is used as an instruction of the program code. Based on this, the CPU or the like provided in the function expansion board or function expansion unit performs part or all of the actual processing, and the functions of the above-described embodiments can also be realized by the processing.

That is, the present invention is not limited to the above-described embodiment, and can take various configurations or shapes without departing from the gist of the present invention.

[0070]

As described above, according to the present invention, a visitor (customer) scheduled to be visited in advance.
By registering the name of the visitor, the visited visitor can enter his / her name and the extension number etc. is displayed as the information of the corresponding visitor (employee). The visitor can be contacted without having to memorize the organization name and extension number.

Further, according to the present invention, a message such as "I want you to wait 15 minutes from the appointment time" can be registered and displayed as the information of the corresponding visitor. Can always communicate the intention to the visitor. Further, according to the present invention, a screen for directly inputting the name of an employee or a screen for inputting a specific department name even when the employee needs to respond to delivery / collection of mail or parcel delivery parcels In addition, it is possible to respond to visits of visitors who are not scheduled to visit.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of an unmanned guidance device to which the present invention is applied.

FIG. 2 is a configuration diagram of a first connection mode of the unmanned reception device to which the present invention is applied.

FIG. 3 is an overview of an unattended reception desk terminal.

FIG. 4 is a diagram for explaining a transition of a screen on an employee terminal.

FIG. 5 is a display example of a top screen on an employee terminal.

FIG. 6 is a display example of a visitor registration screen.

FIG. 7 is a diagram illustrating an example of a data structure of a visitor registration database (DB).

FIG. 8 is a diagram illustrating an example of a data structure of an in-house personnel database (DB).

FIG. 9 is a diagram for explaining a screen transition in the unattended reception desk terminal.

FIG. 10 is a display example of a top screen in the unattended reception desk terminal.

FIG. 11 is a display example of a screen with a scheduled visit in the unattended reception desk terminal.

FIG. 12 is a display example of a visitor display screen on the unattended reception desk terminal.

FIG. 13 is a flowchart showing a flow until a visitor display screen is displayed.

FIG. 14 is a diagram for explaining a display sequence of a visitor display screen.

FIG. 15 is a display example of an appointmentless screen on the unattended reception desk terminal.

FIG. 16 is a display example of an employee name display screen on the unattended reception desk terminal.

FIG. 17 is a diagram for explaining a display sequence of an announcement screen display without registration.

FIG. 18 is a display example of an announcement screen without registration in an unattended reception desk terminal.

FIG. 19 is a configuration diagram of a second connection configuration of the unmanned reception device to which the present invention is applied.

FIG. 20 is a configuration diagram of a third connection mode of the unmanned reception device to which the present invention is applied.

FIG. 21 is a display example of a visitor arrival confirmation screen on an employee terminal.

FIG. 22: Visitor arrival confirmation screen display and visitor registration /
FIG. 11 is a diagram (part 1) for explaining a display sequence of a change screen display.

FIG. 23: Visitor arrival confirmation screen display and visitor registration /
FIG. 11 is a diagram (part 2) for explaining the display sequence of the change screen display.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Unattended reception apparatus 2 Visit information input means 3 Visit information registration means 4 Visitor registration storage means 5 Visitor information input means 6 Visit information search means 7 Visit information output means 8 Visit status output means 9 Visitor information input means 10 Received Visitor information search means 11 Employee personnel storage means 12 Visitor information output means

 ──────────────────────────────────────────────────続 き Continuation of the front page (72) Inventor Kawato Naka 580, Horikawa-cho, Saiwai-ku, Kawasaki-shi, Kanagawa Japan F-term in ICT (reference) 5B049 BB00 CC01 EE05

Claims (14)

[Claims] 1. A visitor registration storage unit for storing visitation information including a visitor's name, a scheduled visit date and time, and visitor identification information for identifying a visitor; Contact information, employee personnel storage means for storing visitor information including visitor identification information for identifying a visitor, visitor information input means for inputting the name of a prospective visitor, and inputting the visitor information A visitor identification for searching for visitation information stored in the visitor registration storage means based on the name of the prospective visitor inputted by the means, and identifying a visitor included in the retrieved visitation information; Based on the information,
A visitor information search unit for searching for visitor information stored in the employee personnel storage unit; and a visitor information output unit for outputting visitor information retrieved by the visitor information search unit. Unattended reception device. 2. A visitor information input unit for inputting a name of a visitor, and stored in the employee personnel storage unit based on the name of the visitor input by the visitor information input unit. A visitor information search unit that searches for visitor information that is present, and a visitor information output unit that outputs visitor information retrieved by the visitor information search unit. 2. The unmanned reception device according to 1. 3. The visit information search means, when a name of a prospective visitor is input by the visitor information input means,
A visit status output unit that records the input time as an arrival time in the visitor registration storage unit, and that outputs the visitor information including the arrival time stored in the visitor registration storage unit. The unattended reception device according to claim 1 or 2, wherein 4. A visit information input means for inputting visit information including a name of a prospective visitor, a scheduled visit date and time, and visitor identification information for identifying a visitor, and visit information inputted by the visit information input means. And an attendance information registering means for registering the visitor information in the visitor registration storing means. 4. The unattended reception apparatus according to claim 1, further comprising: 5. A visitor registration storing means for storing visitor information including prospective visitor specifying information for specifying a prospective visitor, scheduled visit date and time, and visitor specifying information for specifying a visitor; An employee personnel storage unit for storing visitor information including visitor identification information to be identified and contact information for the visitor; a visitor information input unit for entering prospective visitor identification information for identifying a prospective visitor; Searching for visitation information stored in the visitor registration storage unit based on the prospective visitor identification information input by the visitor information input unit, and specifying a visitor included in the retrieved visitation information; Based on the information, visit information search means for searching for visitor information stored in the employee personnel storage means, and visit information output means for outputting the visitor information searched by the visit information search means Preparation Unmanned reception device, characterized in that. 6. Entering the name of the prospective visitor, including the name of the prospective visitor, the scheduled visit date and time, and the visitor identification information for identifying the visitor based on the input name of the prospective visitor. Search for the visitation information stored in the visitor registration database that stores the visitation information, based on the visitor identification information that identifies the visitor included in the retrieved visitation information, the name of the visitor, The contact information for the visitor, the visitor information stored in the employee personnel database that stores the visitor information including the visitor identification information for identifying the visitor, An unmanned guidance method characterized by outputting visitor information searched by a search. 7. Entering a name of a visitor, searching for visitor information stored in the employee personnel database based on the inputted name of the visitor, 7. The unmanned guidance method according to claim 6, wherein the visitor information retrieved by the retrieval is output. 8. In the search for the visitor information, when the name of the prospective visitor is input, the input time is recorded in the visitor registration database as the arrival time, and stored in the visitor registration database. 7. A method according to claim 6, further comprising outputting the visitor information including the arrival time.
Or the unmanned guidance method described in 7. 9. Entering visitor information including a name of a prospective visitor, a scheduled visit date and time, and visitor identification information for identifying a visitor, and registering the inputted visitor information in the visitor registration database. 9. The method according to claim 6, wherein:
Unmanned guidance method described in section. 10. Entering the name of a prospective visitor, including the name of the prospective visitor, the scheduled visit date and time, and the visitor identification information for identifying the visitor based on the input name of the prospective visitor. Search for the visitation information stored in the visitor registration database that stores the visitation information, based on the visitor identification information that identifies the visitor included in the retrieved visitation information, the name of the visitor, The contact information for the visitor, the visitor information stored in the employee personnel database that stores the visitor information including the visitor identification information for identifying the visitor, A computer-readable recording medium on which is recorded a program code of an unmanned guidance program for outputting visitor information retrieved by the retrieval. 11. Entering a name of a visitor, searching for visitor information stored in the employee personnel database based on the inputted name of the visitor, The computer-readable recording medium which records the program code of the unmanned guidance program according to claim 10, wherein the visitor information retrieved by the retrieval is output. 12. In the search for the visitor information, when the name of the prospective visitor is input, the input time is recorded in the visitor registration database as the arrival time, and stored in the visitor registration database. 2. A method according to claim 1, further comprising outputting the visitor information including the arrival time.
A computer-readable recording medium on which the program code of the unmanned guidance program according to 0 or 11 is recorded. 13. Entering visitation information including a name of a prospective visitor, a scheduled visit date and time, and visitor identification information for identifying a visitor, and registering the inputted visitation information in the visitor registration database. A computer-readable recording medium recording the program code of the unmanned guidance program according to any one of claims 10 to 12. 14. A computer-executable unmanned guidance program including software program code for executing the unmanned guidance method according to claim 6.