JP2002041925A - Reservation intermediation control system, reservation intermediation control server, business server, reservation intermediation control method and computer program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accept reservation to a business shop from a customer via a network, and instantly confirm on-line whether or not the reservation is accepted. SOLUTION: In a reservation control system for the customer to make reservation to the business shop via the network, the reservation control system is provided with a means for performing processing for displaying a reservation image screen of the business shop on a customer terminal in response to clicking of a reservation button indicated in relation to the business content of the business shop, a means for judging whether or not to receive the reservation in response to reception of reservation data inputted from the reservation image screen, a means for performing processing for displaying a confirming image screen including the reservation content and a confirming button on a display surface of the customer terminal in response to a judgment of receiving the reservation and a means for fixing the reservation content in response to the performance of operation to a confirmation indicating element.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation mediation management system, a reservation mediation management server, a sales server, a reservation mediation management method, and a computer program for allowing a customer to make a reservation for a sales office via a network.
For example, it is used to make reservations for seats in restaurants, beauty salons, or live houses, and to make reservations for selling tickets or goods.

[0002]

2. Description of the Related Art Conventionally, in a store such as a restaurant (especially a famous restaurant), a beauty salon, or a live house, the number of seats is limited, and reservations from customers are provided in order to provide better service. Accepted.

[0003] That is, a customer looks at various advertisements, telephone directories, and the like, and calls a business office. After hearing the details of the business from the branch, tell the date and time and the number of people. The sales office checks the availability of seats using a reservation ledger or the like, and accepts a reservation if available.

[0004] In recent years, with the spread of the Internet, a homepage has been opened on a web site to introduce and advertise a store. It is also possible to make a reservation from a homepage to a sales office.

[0005]

As described above, when a customer makes a reservation by directly calling a business office,
It takes time to accept reservations at the branch. In particular, if a call is received during a busy business hours, the reservation may not be made because the business contents of the store cannot be sufficiently explained to the other party. Also, if an unfamiliar person receives a call, there is a possibility that the contents of the reservation may be mistaken or overlooked.

[0006] For customers, there is an inconvenience that reservations cannot be made because telephone calls cannot be made during store holidays or outside business hours. In addition, when a customer accesses the store's homepage via the Internet, the contents of the homepage can be viewed without restriction on the date or time until the customer is satisfied, and after making sufficient comparisons and selections, Reservations can be made.

[0007] However, in the conventional reservation from the homepage, the customer cannot immediately know whether or not the reservation has been accepted. In other words, at the business office that received the reservation information,
Thereafter, the person in charge confirms the vacant seats and the like based on the reservation contents, and individually notifies the customer of the result by e-mail or telephone.

[0008] Further, it is not always advantageous for a business establishment to open a homepage and accept a reservation from the homepage in terms of cost, personnel, scale, and efficiency.

[0009] The present invention has been made in view of the above-mentioned problems, and it is possible to accept a reservation from a customer to a business office via a network, and to immediately confirm whether or not the reservation has been accepted online. The purpose is to be able to do.

[0010]

SUMMARY OF THE INVENTION A reservation mediation management system according to the present invention is a reservation mediation management system for a customer to make a reservation for a business office from a customer terminal via a network. Means for performing processing for displaying a reservation screen for the branch on the display surface of the customer terminal in response to the operation for the reservation request element indicated in relation thereto, and inputting from the reservation screen. Means for determining whether or not to accept the reservation based on the reservation data, in response to receiving the reservation data, and contents of the reservation based on the reservation data in response to the determination to accept the reservation. Means for performing processing for displaying a confirmation screen including a confirmation instruction element on the display surface of the customer terminal; and And response becomes a, and means for confirming the reservation contents.

[0011] Preferably, the sales server includes a sales server for providing a homepage operated by a sales office to customer terminals, and a reservation mediation management server operated separately from the sales server. The sales server has means for transmitting a sales screen including business details of a business branch and a reservation request element to the customer terminal.

The reservation mediation management server according to the present invention displays a reservation screen for the business office on the customer terminal in response to an operation performed on a reservation request element indicated in relation to the business contents of the business office. Means for transmitting, means for determining whether or not to accept the reservation based on the reservation data in response to receiving the reservation data input from the reservation screen, and determination that the reservation is accepted. Means for transmitting a confirmation screen including the reservation content based on the reservation data and a confirmation instruction element to the customer terminal, and confirming the reservation content in response to the operation performed on the confirmation instruction element Means for causing the

As a reservation request element or a confirmation instruction element,
For example, a button displayed on the screen is used. In that case, the operation for the reservation request element or the confirmation instruction element is performed by clicking the button. In addition, it may be a display element of various shapes, a touch sensor, a voice recognition element, an element for recognizing infrared rays, ultrasonic waves, radio waves, or the like.

[0014] Preferably, the reservation screen is selected from a plurality of pre-set reservation screens based on information for identifying a business office transmitted in response to an operation performed on the reservation request element. Sent and sent.

Preferably, the reservation data includes a reservation date and a reservation number. The determining means, when the total number of reservation persons at the reservation date and time does not exceed the upper limit of the number of reservation persons at the reservation date and time set for each business office when adding the number of reservation people for the business office It is determined that the reservation is accepted.

Preferably, there is provided a means for transmitting to the customer terminal a business office list screen including a list of a plurality of business offices which can be reserved and link information to each business office. There is provided a means for transmitting a business screen including business details of the business branch and a reservation request element to the customer terminal.

Means for registering the reservation contents in a reservation master in response to the operation on the confirmation instruction element; means for transmitting the reservation contents based on a notification method set for the business office; Having.

[0018] The sales server according to the present invention is a means for transmitting to the customer terminal a sales screen including a reservation request element in which the business content of the business store and link information to a reservation mediation management server are embedded. The reservation request element has a signal that, when an operation is performed on the request, causes the server for reservation mediation management to transmit a reservation screen for the business office to the customer terminal. Output.

The sales server may or may not be owned by a sales office. The homepage may be stored in a server owned by a provider or the like, and may be used as a business server. The computer program according to the present invention is a process for transmitting a reservation screen for the branch to the customer terminal in response to an operation performed on a reservation request element indicated in relation to the business contents of the branch. In response to receiving the reservation data input from the reservation screen, processing to determine whether to accept the reservation by the reservation data, and in response to the determination to accept the reservation, A process for transmitting a confirmation screen including a reservation content and a confirmation instruction element based on the reservation data to the customer terminal; and a process for confirming the reservation content in response to an operation performed on the confirmation instruction element. ,
On a computer.

[0020] A reservation mediation management server according to another preferred embodiment of the present invention includes: means for transmitting a search screen for searching for a business office desired by a customer to the customer terminal; and a search input from the search screen. Means for executing a search in response to receiving the data, transmitting a search result screen including the searched office and the reservation request element to the customer terminal; and Means for transmitting, to the customer terminal, a reservation screen for the business office including a confirmation instruction element in response to an operation performed on the reservation request element, and an operation performed on the confirmation instruction element and the reservation screen Means for determining whether to accept the reservation based on the reservation data in response to receiving the reservation data input from the server, and determining whether to accept the reservation. Was possible in response to, it becomes a confirmation screen including the reservation content based on the reservation data have, and means for transmitting to said customer terminal.

The server according to the present invention is realized using, for example, a personal computer or a workstation. The program for executing the processing according to the present invention includes:
It is stored in a recording medium such as a semiconductor memory, a hard disk, a CD-ROM, a floppy (registered trademark) disk, or a magneto-optical disk. The program stored in the recording medium is loaded on the main memory as appropriate and executed by the processing device. At that time, CD-ROM drive,
A drive device such as a floppy disk drive or a magneto-optical disk drive is used as needed. When the recording medium is provided in a server connected by a communication line such as a network, the program is read or downloaded from the server through the communication line. The programs can be supplied to operate under various OSs, platforms, system environments, or network environments.

[0022]

DESCRIPTION OF THE PREFERRED EMBODIMENTS [First Embodiment] First, a first embodiment of the present invention will be described.

FIG. 1 is a block diagram showing a reservation mediation management system 1 according to the present invention. The reservation mediation management system 1 can perform general reservation, group reservation, same-day reservation, and other reservations.

In FIG. 1, a reservation mediation management system 1
Are the reservation mediation management server 3, the business servers 4a and 4b
, And communication devices 5a, 5b, etc. These are connected by the networks NW1 and NW2. The networks NW1 and NW2 are composed of a public line, a dedicated line, the Internet, an intranet, a WAN, a LAN, or a combination thereof.

The customer terminals 6a, 6b, 6c,... Operated by customers are connected to the network NW1. Customer terminal 6
a, 6b, 6c ... are processing devices, storage devices, display devices,
And an input device. A printing device is connected as needed. By accessing the reservation mediation management server 3 or the business servers 4a, 4b,..., Various screens described later are displayed on the display surface of the display device. In addition, on the displayed screen, data or a command can be input by operating the input device and transmitted to the reservation mediation management server 3 or the business servers 4a, 4b,.

The customer terminals 6a, 6b, 6c...
A mobile device, a game machine, an eye mode mobile phone provided by NTT DoCoMo, or another mobile phone is used. Note that the customer terminal 6a, 6b, 6c,. The same applies to other cases.

The sales servers 4a, 4b,... Provide homepages operated by various sales offices to the customer terminal 6. As stores, restaurants, beauty salons, live houses, massages, esthetic salons, fitness clubs,
Various industries and business categories that provide products or services, such as pet beauty and pet hotels, various rental shops, leisure and sports facilities, fishing boats, taxis, medical institutions, golf courses, etc. are applicable. The sales servers 4a, 4b ...
If it is your own web server of a branch or a server with a rental homepage service,
It can take various forms.

For example, the sales server 4a shown in the figure has a processing device 41, a storage device 42, a display device, an input device, a printing device, and the like. The storage device 42 stores homepage data for the website of the branch office, in this embodiment, “@ restaurant”. The data of the homepage is stored as, for example, an HTML file described in a hypertext language, another file or a data set.

When the customer terminal 6 accesses the web site, the processing operation of the processing device 41 sends the home page screen stored in the storage device 42 to the customer terminal 6. In the customer terminal 6, the received homepage is displayed on a display surface by an appropriate browser.

For example, on the homepage of the branch "XX restaurant", a sales screen HG3 shown in FIG. 9 is displayed. Details will be described later. Further, a reservation button BT31 is displayed on the sales screen HG3. In the reservation button BT31, link information (URL) to the reservation mediation management server 3 operated by the reservation center and the contracted store number KTB of the branch are embedded. The reservation button BT31 corresponds to a reservation request element in the present invention.

When the customer clicks on the reservation button BT31, a signal is output to the reservation intermediary management server 3 to proceed with processing for transmitting a reservation screen (see FIG. 13) for the branch to the customer terminal 6. You. However, in proceeding with the processing, authentication such as registration of a customer is performed first or in parallel, as described later.

A facsimile machine 43 and a telephone (not shown) are provided at the place where the sales server 4a is installed or at the office of the sales office. Facsimile 4
3, the reservation mediation management server 3 receives a notification of the contents of the reservation for the branch.

The sales server 4b has the same configuration as the sales server 4a, but receives a notification of the contents of the reservation for the branch from the reservation mediation management server 3 by e-mail.

As the sales server 4, various personal computers or information terminal devices are used. The communication devices 5a, 5b,... Are facsimile machines, mail terminals for receiving electronic mails, and other information terminals. The communication devices 5a, 5b,... Are installed in the branch offices, respectively, and are notified of the reservation contents of the branch offices from the reservation mediation management server 3.

In the branch offices provided with these communication devices 5a, 5b,..., There is no own web server for providing a homepage, and the rental homepage service by the reservation mediation management server 3 is used.

The reservation mediation management server 3 is installed in a reservation center and is operated by the reservation center. The reservation center centrally manages reservations made by customers for various branches.

The reservation mediation management server 3 has a communication control unit 1
1a, 11b, member registration processing unit 12, reservation processing unit 13,
Notification processing unit 14, Web site processing unit 15, Member master FL1, Contract store master FL2, Exception master FL3, Reservation master FL4, Reservation form master FL5, Numbering master FL6, Homepage storage unit FL8, Other data,
Files, databases, etc. are provided.

The member master FL1 or contract shop master FL2 is described as a "master file", but can take various data structures such as files, tables, and databases.

The communication control units 11a and 11b perform control for communicating with the sales server 4, the communication device 5, or the customer terminal 6 via the networks NW1 and NW2. The member registration processing unit 12 performs a member registration process of registering a customer as a member, a process of authenticating a member, a process of inquiring whether or not a member, and the like according to access from the customer.

The reservation processing unit 13 performs processing such as determination of reservation contents and registration of a reservation for a reservation from a customer. It also performs processing for confirming or canceling reservations from customers or contract stores.

That is, for example, in response to the click of the reservation button on the customer terminal 6, the member is authenticated and the like, and then a reservation screen for the business office is transmitted to the customer terminal 6. At this time, based on the contract store number KTB transmitted by clicking the reservation button, the reservation screen type YGS is determined with reference to the contract store master FL2, and the reservation screen corresponding thereto is selected from the reservation form master FL5. .

Further, it is determined whether or not the reservation based on the reservation data received from the customer terminal 6 is accepted. At that time,
The upper limit JGT set in the contract store master FL2 is referred to, and when the total value obtained by adding the number of reservations to the number of reservations received and the number of reservations does not exceed the upper limit JGT for the reservation date and time included in the reservation data, It is determined that the reservation is accepted.

If it is determined that the reservation is to be accepted, a confirmation screen for allowing the customer to confirm the contents of the reservation is transmitted to the customer terminal 6. Further, in response to the confirmation button being clicked on the customer terminal 6, the reservation content is registered in the reservation master FL4 and confirmed.

Next, the notification processing unit 14
With respect to the reservation determined by the above, the reservation contents are transmitted to the corresponding business office based on the notification method set in the contracted store master FL2.

The homepage storage section FL8 stores a homepage in the reservation center and a homepage of a business office outside the reservation center and contracted with the reservation center.

The web site processing unit 15 provides a home page storage unit FL for a customer who accesses the reservation center.
The homepage of the reservation center stored in 8 (business office list screen) is transmitted. Homepage storage FL8
The homepage (sales screen) of the sales office stored in is transmitted. We also receive emails sent by customers,
Also sends an e-mail to the customer.

The reservation mediation management server 3 includes a storage device HD, a medium drive device DV, a processing device (not shown),
An input device, a display device, and the like are provided. Recording medium S
The program or data recorded in T is read by the medium drive device DV and installed in the storage device HD. The program in the storage device HD is loaded on the main memory as appropriate, and is executed by the processing device. The member registration processing unit 12, the reservation processing unit 13, the notification processing unit 14, the website processing unit 15, and the like are realized by executing a program. Various files and the like are stored in the storage device HD.

The reservation mediation management server 3 is realized by using, for example, a personal computer, a workstation, or a general-purpose computer. next,
The files stored in the reservation mediation management server 3 will be described.

FIG. 2 is a diagram showing an example of the structure of the member master FL1, FIG. 3 is a diagram showing an example of the structure of the contract store master FL2, FIG. 4 is a diagram showing an example of the structure of the exception master FL3, and FIG. FIG. 3 is a diagram illustrating an example of a configuration of a master FL4.

The member master FL1 is a master file for registering a customer as a regular member or a one-point member (one-time member) in the reservation center. As shown in FIG. 2, the member master FL1 has a member number KBG, a member name,
Items such as a one-point flag, a member type, a contact category, an address, a telephone number, a mobile phone number, a fax number, an e-mail address, a registration date, an update date, and a deletion date are recorded. Although not shown, items such as member name reading, member reading, password, and remarks are also recorded.

Here, the member number KBG is used for authentication of the member, and for example, the last four digits of the member's telephone number are assigned. For the member name, both kana reading and kanji can be input. Kana reading is used for member authentication. The member number KBG and kana reading are keys for searching for members. The one-point flag is “0” for a normal member and “1” for a one-point member. The telephone number and the FAX number are, for example, the sales office (contract shop,
This is used when directly contacting a member from a member store). The mobile phone number is used when making a reservation using a mobile phone. When a mobile phone is used, the same-day reservation described later can be made in addition to the general reservation.

The contracted store master FL2 is a master file in which a contract is made with respect to outsourcing the reservation business to the reservation center, and the attribute information of the business office which has become the reservation target store of the reservation center is registered.

As shown in FIG. 3, the contract store master FL2 includes a contract store number KTB, a contract store name, an upper limit JGT, a telephone flag, a reservation notification means flag YRF, a business start time, a business end time, a regular holiday flag, Reservation screen type YGS, discount rate, telephone number, FAX number, homepage address, e-mail number, e-mail flag, company name, company address, company telephone number, registration date, update date, deletion date, group flag FGT, room number HBG, Number of people who can be reserved on the day TY
Items such as K, an eye mode telephone number IBG, and a password (not shown) are recorded.

Here, the contract store number KTB is a number that is uniquely assigned in the order registered in the contract store master FL2. The contract store number KTB is a key for searching for a contract store. The contracted store name is the trade name. Upper limit JGT
Is the upper limit of the number of reservations in each time slot, and is based on a report from each contracted store. The telephone flag sets whether or not to contact the member from the contract shop after accepting the reservation.

The reservation notifying means flag YRF is a flag for selecting a means for notifying the contracted store of the contents of the reservation, and is, for example, "1" for e-mail, "2" for facsimile, "3" for both e-mail and facsimile. The business start time and business end time indicate the business hours of the contracted store, and only reservations for business hours can be accepted. The regular holiday flag is a flag indicating a regular holiday of a fixed day of the week or every month. In addition, since irregular holidays are registered in the exception master FL3, it is necessary to refer to them.

The reservation screen type YGS is a number or an address (URL) for designating a reservation screen for the contract shop.
It is. The reservation screen indicated by the reservation screen type YGS is selected from the reservation screens stored in the reservation form master FL5. The discount rate indicates a customer discount rate when making a reservation via the reservation center. The homepage address is the address of the contracted shop's own homepage.

The room number HBG is the number of each room reserved by the contract shop for group reservation. Each room number HB
For G, the room name and the capacity are recorded. The minimum number, the standard number, and the maximum number are recorded as the capacity for group reservation. In the group reservation, the room is allocated to a group reservation request between the minimum number and the maximum number. However, when a plurality of rooms can be allocated to one group reservation, the room with the smallest maximum number of the rooms is allocated. In other words, when a plurality of rooms are hit in one store in the search for group reservation, only the "first one" is displayed as a search result. As described above, in the group reservation, it is checked whether or not each room is vacant, and the reservation is managed for each room.

The number of people TYK that can be reserved on the day is the upper limit of the number of people who can make a reservation on the day, and can be set by the contracted store in real time. The capacity for group reservation is set in a frame different from the upper limit JGT of general reservation. The number of people TYK that can be reserved on the day for the reservation on the day is included in the upper limit JGT of the general reservation, and for example, a value of about 10 to 30% of the upper limit JGT is set. However, even if the number of people TYK that can be reserved on the day is set, the upper limit JGT is not changed accordingly.

Therefore, the total capacity of the store is the sum of the upper limit JGT and the capacity for group reservation.
However, these numbers are not strict, and are set in consideration of business judgment.

Further, the room for group reservation does not necessarily have to be an independent room separated from others. That is, in each contracted store, the interior of the store may be appropriately partitioned and determined as a room for group reservation.

The exception master FL3 is a master for registering information on irregular holidays at each contracted store, and information on the date and time when a new reservation cannot be made due to a reservation being full due to reception by telephone or the like. File.

As shown in FIG. 4, the exception master FL3 records items such as a contract store number KTB, a reservation impossible date, a reservation impossible start time, and a reservation impossible end time. The reservation master FL4 is a master file that records the details of the reservation when the reservation from the customer is confirmed.

As shown in FIG. 5, the reservation master FL4 has a contract store number KTB, a reservation date YDY, and a reservation start time Y.
TK, reservation end time YTS, number of reservations YNZ, reception number UTB, customer response confirmation flag, contract shop notification confirmation flag,
Organization name, membership number KBG, desired items, registration date, renewal date,
Items such as a deletion date and a room number HBG are recorded.

Here, the reservation date YDY, the reservation start time YTK, and the reservation end time YTS correspond to the reservation date and time in the present invention. The reception number UTB is a number assigned in the order of receiving the reservation, and is assigned by the numbering master FL6. The customer answer confirmation flag is set to “1” when the confirmation button BT91 on the confirmation screen HG9 shown in FIG. 15 is clicked. The contract store notification confirmation flag is
When the reservation contents recorded in the reservation master FL4 are notified to the corresponding contracted store, the fact is recorded. Room number HBG
Is the number of the room reserved for group booking. Further, an eye mode flag for indicating the type of the customer terminal 6 and other items are recorded in the reservation master FL4.

The reservation form master FL5 stores a plurality of reservation screens corresponding to the number or address specified by the reservation screen type YGS. The reservation screen is provided, for example, for each type of business or each branch. FIG. 13 shows an example of the reservation screen.

The numbering master FL6 includes a counter that is incremented by one each time a reservation request is received by a reservation button, and outputs the count value as a reception number UTB.

Next, the processing operation of the reservation mediation management system 1 will be described with reference to various screens displayed on the display surface of the customer terminal 6 and flowcharts. Here, the general reservation will be mainly described.

FIG. 6 is a diagram for explaining the judgment processing, and FIG.
Is a diagram showing an initial screen HG1 of the reservation center, FIG. 8 is a diagram showing a business office list screen HG2 when one type of business is selected from the initial screen of the reservation center, and FIG.
FIG. 10 is a diagram showing a sales screen (homepage) HG3 of the branch “XX restaurant” selected from G2, and FIG. 10 is a branch “△△ restaurant” selected from the branch list screen HG2.
11 shows a member type selection screen HG5, FIG. 12 shows a member authentication screen HG6, FIG. 13 shows a reservation screen HG7, and FIG. 14 shows a confirmation screen HG8. , FIG. 15 shows a final confirmation screen HG9, FIG. 16 shows a reservation cancellation screen HG10, FIG.
Shows a search screen HG11, and FIG. 18 shows a search result screen H.
FIG. 19 shows a reservation confirmation input screen HG13, FIG. 20 shows a reservation confirmation screen HG14, FIG.
FIG. 1 is a diagram showing a cancellation impossible notification screen HG15.

FIG. 22 is a flowchart showing a reservation procedure by the reservation mediation management system 1, FIG. 23 is a flowchart showing a homepage display process, FIG. 24 is a flowchart showing a reservation process, and FIG. 25 is a flowchart showing a notification process. is there.

The homepage of the branch “営 業 restaurant” is based on its own web server, and the homepage of the branch “△△ restaurant” is based on the rental homepage service of the reservation center. Various screens shown below are transmitted from the reservation mediation management server 3 or the sales server 4 to the customer terminal 6,
Are displayed on the display surface.

First, the customer operates the customer terminal 6, connects to the reservation mediation management server 3 of the reservation center via the network NW1, and accesses the homepage (# 1).
1, 21).

The customer terminal 6 has an initial screen HG shown in FIG.
1 is displayed. On the initial screen HG1, in the left frame, the introduction of the reservation center, confirmation of reservation, privacy,
A link such as an e-mail to the secretariat is displayed. On the right side, various types of business and business types of the business store (contract store) are displayed. Here, for example, when "restaurant" is clicked, the office list screen HG2 shown in FIG. 8 is displayed (# 22).

[0103] Each branch whose business type is "restaurant" is displayed on the branch list screen HG2 in FIG. here,
For example, if you click on “XX restaurant” (# 2
3), the sales screen HG3 shown in FIG. 9 is displayed (# 2)
5).

In the sales screen HG3 of FIG. 9, the contents of the special service when the reservation is made using the reservation mediation management system 1 in addition to the guidance of the business contents, the menu, the entertainment, etc. for the “XX restaurant”. Is displayed. Special services include, for example, a certain percentage discount,
There are service products.

The sales screen HG3 includes a reservation button BT31
Is displayed. In the reservation button BT31, link information (URL) to the reservation mediation management server 3 and the contracted store number KTB of the branch are embedded.

The following is an example of an embedded HTML sentence. <A HREF = “URL”? NO = 9876> Here, ““ URL ”” is the address of the corresponding page of the reservation mediation management server 3 on the Internet, and “9876”
Is the contract store number KTB of “「 restaurant ”.

As described above, the link information to the reservation mediation management server 3 and the contracted store number KTB of the store are provided on the homepage independently opened by the store “XX restaurant”.
By providing the reservation button BT31 in which is embedded, the branch office can easily receive the reservation mediation management service by the reservation center.

Note that the user does not display the sales screen HG3 of the sales office from the customer terminal 6 via the reservation mediation management server 3, but accesses the homepage of the sales office directly from the customer terminal 6 and displays the sales screen HG3. It may be displayed. In this case, the reservation button BT31 as described above is provided on the sales screen HG3, and the reservation button BT31 is clicked to link to the reservation mediation management server 3 so that the reservation function of the reservation mediation management server 3 can be used. It should be left.

When the reservation button BT31 is clicked (#
The reservation process (# 14) is performed correspondingly, and the member authentication process (# 13) is performed in parallel with or before the reservation process.

Further, in the branch list screen HG2, “△
When "restaurant" is clicked, a sales screen HG4 shown in FIG. 10 is displayed. Further, the customer can directly access the homepage of the sales office without going through the reservation center (# 24). For example, the address (URL) of each homepage of the sales offices “XX restaurant” and “△△ restaurant” is directly specified,
The sales screens HG3 and HG4 can be displayed (# 2
5).

Further, the customer can click the search buttons BT11 and BT21 displayed on the screen to display the search screen HG11 shown in FIG. 17 and search for a favorite office. In the search screen HG11 shown in FIG. 17, a business button or business type, a region, a keyword, etc.
When T111 is clicked, the sales office corresponding to them is extracted. In the search result screen HG12 shown in FIG.
Search results for "live house" are displayed. On the search result screen HG12, when a favorite branch is clicked (# 23), the homepage is displayed.

Now, the sales screen H displayed on the customer terminal 6
In G3 and G4, when the reservation buttons BT31 and BT41 are clicked (Yes in # 12), a member type selection screen HG5 shown in FIG.

In the member type selection screen HG5 shown in FIG. 11, check the radio button corresponding to one of "member registration completed", "desired member registration" and "desired one-time member", and click transmission button BT51. click.

When "member registration completed" is selected, by clicking the transmission button BT51, a member authentication screen HG6 shown in FIG. 12 is displayed. When the reservation buttons BT31 and BT41 are clicked in step # 12, a member authentication screen HG6 described below may be displayed without displaying the member type selection screen HG5.

On the member authentication screen HG6 shown in FIG. 12, the customer who is a member inputs his / her name in katakana in the member name column and the member number KBG in the member number column. Katakana name and member number KBG are the member ID. The transmission button BT52 is clicked and transmitted to the reservation center.

The reservation center searches the member master FL1 based on the received member ID, and checks whether or not it is registered. If it is a member (registered member) existing in the member master FL1, only the check result is sent to the customer terminal 6
Send to If it does not exist in the member master FL1,
After transmitting the “unregistered” flag to the customer terminal 6 and displaying that fact, the process returns to the member authentication screen HG6.

When “I want to register as a member” is selected,
The customer clicks the send button BT51 after inputting the member ID. After checking the presence or absence of double registration, the reservation mediation management server 3 transmits a member registration form to the customer terminal 6. The customer inputs items necessary for new registration in the member registration form, and transmits it to the reservation mediation management server 3. After checking the data, if there is no error, the reservation mediation management server 3 registers the data in the member master FL1 and transmits to the customer terminal 6 that the member registration is completed.

When "I want a one-time member" is selected, the same member registration form as in the case of new registration is transmitted to the customer terminal 6, and input data from the customer is received. However, in this case, registration to the member master FL1 is not performed.

Now, the reservation button B on the sales screens HG3 and HG4
After clicking on T31 or T41, the reservation mediation management server 3 starts a reservation process (# 14) described below.

In the reservation mediation management server 3, referring to the contract store master FL2, the reservation screen type YGS of the contract store is acquired from the contract store number KTB transmitted by clicking the reservation button. Based on the reservation screen type YGS, the corresponding reservation screen is acquired from the reservation form master FL5 (# 31).

When the reservation button is clicked, a new reception number UTB is obtained from the numbering master FL6. A reservation log record is created in a reservation log file (not shown). The fields of the reservation log record include a reception number UTB, date and time, and status.

[0092] The acquired reservation number is displayed on the acquired reservation screen.
A TB is added and transmitted to the customer terminal 6 (# 32). However, the actual transmission to the customer terminal 6 is performed after the member authentication processing is completed. Hereinafter, the customer is uniquely identified by the 0 reception number UTB. If there is any abnormality during the dialogue, the reservation log record is saved and sent to the secretariat. If there is no abnormality, the reservation log record is deleted when the reservation processing is completed.

The customer terminal 6 displays the reservation screen HG7 transmitted from the reservation mediation management server 3. On the reservation screen HG7 shown in FIG. 13, the customer inputs reservation date, start time and end time for reservation, number of people, comments, and the like as reservation data, and clicks a reservation button BT71. Thereby, the reservation data is transmitted to the reservation mediation management server 3 (# 33).

The reservation mediation management server 3 checks the received reservation data for the presence or absence of an error, the presence or absence of a required item, the business hours of a business office, and whether the number of people exceeds the upper limit JGT (# 34). ), It is determined whether to accept the reservation (# 35).

Whether or not it is within the business hours of the business store is checked with reference to the contract store master FL2 and the exception master FL3. If there is an error, a screen notifying the fact is displayed on the customer terminal 6, and after confirmation, the reservation screen HG7
Is displayed again.

When checking the upper limit, the upper limit JGT set in the contract shop master FL2 is referred to. For the reservation date and time included in the reservation data, if the total value when the number of reservations is accepted does not exceed the upper limit JGT, the reservation is accepted.

In the example shown in FIG. 6, in this branch,
Between 18:00 and 22:00 on a certain day, four reservations A to D have already been entered. The total reservation for each hour is
3, 5, 8, 6 [persons]. Upper limit JGT for each hour
Is 10, 10, 10, 10 [persons]. Therefore, the vacant seats at each time are 7, 5, 2, 4 [persons].

Then, as a new reservation, 2pm from 18:00
It is assumed that two reservation data of five reservations E by 0:00 and five reservations F by 20:00 to 22:00 are received. Reservation E
The total value when accepting it is 8,1
0, and does not exceed the upper limit value JGT, so that it is determined to be acceptable. Regarding the reservation F, the total value when it is accepted is 13, 11, which exceeds the upper limit JGT, so that it is determined that the reservation F is unacceptable.

Based on the determination result (# 36), a confirmation screen for displaying reservation availability or a confirmation screen for indicating reservation impossibility is edited (# 37, 38). A confirmation screen HG8 shown in FIG. 14 is transmitted from the reservation mediation management server 3 to the customer terminal 6 in real time (# 39).

On the confirmation screen HG8 shown in FIG. 14, the contents of the reservation based on the reservation data are displayed together with the reception number UTB. With respect to the reservation content, either "can be" or "cannot be made" is highlighted based on the determination result.

As a result, the customer can immediately know whether the input reservation is possible or not. When a reservation is possible on the confirmation screen HG8 of the customer terminal 6, to confirm the reservation, check “Reserve” and click the send button BT81 (#
Yes at 40, 41). "Cancel" to cancel the reservation
Check (Yes in # 44). In addition, instead of displaying "cancel", a "return" button may be provided instead. In both cases where the reservation is possible and in the case where the reservation is not possible, to make a reservation again, check "enter again" and then click the send button BT81 (No in # 44). The transmission button BT81 corresponds to a confirmation instruction element in the present invention.

If the reservation cannot be made, a message to that effect is displayed on the screen of the customer terminal 6. The fact may be transmitted to the secretariat by e-mail. When the customer terminal 6 checks the "Reserve" check box with a reply to the reservation mediation management server 3, that is, when the customer confirms the reservation contents, the reservation contents are registered in the reservation master FL4. It is determined (# 42). Then, the reservation log record is deleted, and the final confirmation screen HG9 shown in FIG. 15 is displayed on the customer terminal 6 (# 43).

The customer clicks the confirmation button BT91 on the final confirmation screen HG9. In response to this, the reservation mediation management server 3 sets the customer answer confirmation flag of the reservation master FL4 to "1".

From the customer terminal 6 to the reservation mediation management server 3,
If there is a reply after checking "cancel", the reservation log record is deleted and the reservation cancellation screen HG10 shown in FIG. 16 is displayed on the customer terminal 6 (# 45).

Note that the confirmation screen HG8 and the final confirmation screen HG9 can be printed on the customer terminal 6. By holding those contents as printed matter,
When the user goes to the sales office on the date and time of the reservation, it is a proof that the reservation has been made, so that the customer can be given a sense of security.

Next, when the reservation content is determined, the reservation content is notified to the contract store (# 15). First, the contents of the reservation are edited to organize them (# 51). Upon notification to the contracted store, the contracted store master FL2 is referred to, and the notification is automatically performed according to the reservation notification means flag YRF set therein (# 52, 53).

That is, when the reservation notification means flag YRF is "1", the contents of the reservation are transmitted by e-mail, and when it is "2", the contents of the reservation are transmitted by facsimile. If it is "3", it is sent by both e-mail and facsimile.

When transmitting the contents of a reservation by facsimile, the edited contents of the reservation are printed on a sheet and transmitted. Alternatively, the edited contents of the reservation may be transmitted electronically without printing. An Internet facsimile may be used as the facsimile.

After the notification to the contracted store is made, the contracted store notification confirmation flag of the reservation master FL4 is set to "1". If the notification cannot be made normally due to line congestion or abnormality, an emergency response mail is sent to the secretariat.

At the contract shop, the reservation status can be accurately known by the notification of the reservation content from the reservation mediation management server 3. The contract store confirms the customer who made the reservation by telephone using the telephone confirmation flag. In addition, it is also possible to separately contact by telephone or the like to confirm a reservation, confirm desired items, or provide special guidance.

Note that the notification of the reservation content is performed every time the reservation content is determined, and at the same time,
Alternatively, every time a predetermined number of reservations is reached, the reservation status up to that time may be transmitted together.

The customer can check the contents already reserved. That is, the screen HG shown in FIG. 7 or FIG.
When the user clicks “confirm reservation” displayed in frames 1 and 2, a reservation confirmation input screen HG13 shown in FIG. 19 is displayed.

In this reservation confirmation input screen HG13,
After inputting the customer's member ID, the transmission button BT131 is clicked. After the member is authenticated in the reservation mediation management server 3, a reservation confirmation screen HG14 for the member is displayed on the customer terminal 6.

In the reservation confirmation screen HG14 shown in FIG.
All remaining reservation contents for the member are displayed. When the reservation content is sufficient, confirm button BT1
Click 41. To cancel a part or all of the reservation contents, check the corresponding reservation contents and then click the confirmation button BT141.

When the contents of the reservation to be canceled cannot be canceled because, for example, a deposit is required, FIG.
Is displayed as shown in FIG. In this case, the notification is made by "mail to the secretariat" displayed in a frame such as the initial screen HG1.

As described above, according to the reservation mediation management system 1 of the present embodiment, the reservation from the customer to the business office is
The reservation can be accepted by the reservation mediation management server 3 via the network NW, and the confirmation as to whether or not the reservation has been accepted can be immediately performed online.

[0117] Therefore, the customer can easily make a reservation for all kinds of business offices using the Internet, and can immediately know whether or not the reservation has been accepted. In addition, since the reservation can be made regardless of the actual business hours of the branch, it is extremely convenient for the customer.

Since the search can be performed by using the search screen HG11, it is possible to easily search for a favorite office and make a quick reservation. By making a contract with the reservation center, the sales office can automatically make a reservation for the store without any trouble, and can obtain the reservation result in a timely manner. By appropriately setting the upper limit JGT, it is possible to secure an appropriate number of reservations.

By requesting a reservation center to create and operate a homepage and to perform a reservation operation, a sales office can perform general operations such as facsimile without investing, operating, and operating the business server 4 and the like. The reservation result can be received by the communication device 5 only in a timely manner.

For a business establishment that has established a homepage, by providing a reservation button on the homepage, the reservation of the shop is automatically made, and the reservation result can be obtained without any trouble.

In the above embodiment, the place, the shape, the position, and the like where the reservation button is provided can be variously changed. That is, in the above example, the reservation button is provided on the homepage of the business office, but it may be difficult to provide the reservation button on the homepage of the business office outside the reservation center. In such a case, a reservation method described below can be employed to enable the customer to make a reservation.

FIG. 26 is a diagram showing an office list screen HG16 when one type of business is selected from the initial screen of the reservation center, FIG. 27 is a flowchart showing a homepage display process according to another example of the reservation method, and FIG. FIG. 29 is a diagram showing an office list screen HG17 when one type of business is selected from the initial screen of the reservation center, and FIG. 29 is a flowchart showing a homepage display process according to still another example of the reservation method.

In FIG. 27, the customer accesses the homepage by connecting to the reservation mediation management server 3 of the reservation center (# 61), and displays the sales office list screen HG16 shown in FIG.
Is displayed (# 62).

[0124] On the branch list screen HG16, each branch whose business type is "restaurant" is displayed, and reservation buttons BT161 to 163 are displayed for each branch. In the reservation buttons BT161 to 163, the contracted store number KTB for each business displayed on the left side is embedded. Therefore, any of the reservation buttons BT161 to BT161
When the user clicks 163, the reservation button of the branch is clicked (No in # 63, Yes in # 12).

[0125] In the branch list screen HG16,
If you click on one of the branches (Yes in # 63), the website of that branch will be displayed (#
64), the details of the branch can be known on the homepage. Then, for example, the browser's back button is clicked (Yes in # 65), and the branch office list screen H is again displayed.
G16 is displayed (# 62), and any of the reservation buttons BT161 to 163 described above may be clicked on the screen.

In FIG. 29, the customer accesses the homepage by connecting to the reservation mediation management server 3 of the reservation center (# 71), and the sales office list screen HG17 shown in FIG.
Is displayed (# 72).

[0127] On the branch list screen HG17, each branch whose business type is "restaurant" is displayed, and reservation buttons BT171 to 173 are displayed for each branch. In the reservation buttons BT171 to 173, the contracted store number KTB for each business displayed on the left side is embedded. Therefore, any of the reservation buttons BT171 to BT1
When 73 is clicked, it means that the reservation button of the branch is clicked. Up to this point, it is the same as described above.

However, in this branch list screen HG17, in addition to each branch, the automatically extracted specific branch JE
H is displayed, and a reservation button BT170 for the branch JEH is displayed on the right side.

[0129] When the reservation button BT170 is clicked,
It is possible to make a reservation for the branch JEH. The method of extracting the branch JEH is as follows. When any business office is clicked on the business office list screen HG17 (Yes in # 73), the homepage of the business office is displayed (# 74). You can know the details of the branch on the homepage.

[0130] Then, for example, when the return button of the browser is clicked (Yes in # 75), the URL of the homepage of the branch is extracted as referrer (Refer) information, and the extracted referrer information is transmitted to the reservation mediation management server 3. Is performed (# 76).

The reservation mediation management server 3 searches the contracted store master FL2 based on the URL included in the received referrer information, and extracts the contracted store name of the contracted store having the homepage address HPA that matches the URL. The extracted contract shop name is displayed as the shop JEH on the shop list screen HG17. The extracted contract store number KTB of the contract store is embedded in the reservation button BT170.

As described above, the business office JEH and the reservation button BT170 on the business office list screen HG17 are associated with the business homepage displayed immediately before returning to the business office list screen HG17.

When the return button is clicked without using the referrer, the branch list screen HG17 is displayed.
May be returned. Therefore, the reservation button BT
By clicking on 170, it is possible to start a reservation for the business office of the home page displayed immediately before (No in # 73, Yes in # 12).

If there is no homepage address HPA that matches the URL even after searching the contracted store master FL2,
For example, "Please make a reservation using the button in the menu" is displayed on the screen.

Note that the reservation button BT17 for the sales office JEH is set.
Alternatively, the display of the reservation button BT170 may be omitted so as to serve as 0. In this case, for example, “Reservation of XX restaurant” may be displayed on the branch JEH.

Although the user clicked the return button in steps # 65 and 75, the return button may not operate well next time. In such a case, the URL of the reservation mediation management server 3 may be input to display the office list screens HG16 and HG17.

As described above, the office list screen HG16,1
By providing a reservation button in 7, a reservation can be made to the reservation center without changing the homepage of the contracted store. [Second Embodiment] Next, a second embodiment of the present invention will be described.

The second embodiment is basically the same as the first embodiment except for the transition of the screen. Therefore, the booking mediation management system 1 described in the first embodiment is applied as the booking mediation management system 1B of the second embodiment.

In the second embodiment, group reservation,
The description will be given in the order of reservation on the day and general reservation. What is missing from the general reservation and other explanations?
This can be supplemented by the description in the first embodiment. [Group Reservation] First, group reservation will be described.

FIG. 30 is a flowchart showing a reservation procedure by the reservation mediation management system 1B, FIG. 31 is a flowchart showing a search process, FIG. 32 is a flowchart showing a reservation process, and FIG. 33 is a flowchart showing a confirmation process.

FIG. 34 shows an initial screen H of the reservation center.
G21, FIG. 35 shows a general search screen HG22, FIG. 36 shows a group search screen HG23, FIG. 37 shows a search result list screen HG24, and FIG. 38 shows a screen selected from the search result list screen HG24. Store "group specialty store x
FIG. 39 is a diagram showing a member authentication screen HG26, FIG. 40 is a diagram showing a reservation screen HG27, and FIG. 41 is a diagram showing a confirmation screen HG28.

In these figures, first, the customer operates the customer terminal 6 to access the reservation mediation management server 3 of the reservation center via the network NW1 (# 11).
0). The reservation center transmits an initial screen HG21 to the customer terminal 6. An initial screen HG21 shown in FIG. 34 is displayed on the customer terminal 6 (# 121).

In FIG. 34, on the initial screen HG21,
As the top menu, a map NTZ and a rough genre (type) GER to be reserved are displayed. The initial screen HG21 is also a primary search screen.

On the initial screen HG21, the customer clicks one search area desired to be searched in the map NTZ, and clicks one item desired to be searched in the genre GER (# 122). Thereby, the following secondary search screens (screens HG22 and HG23) are displayed.

At this time, when the “group secretary” button BT211 in the genre GER is selected, the processing for group reservation is performed, and when other items are selected, the processing for general reservation is performed. Processing is performed.

That is, the “group secretary” button BT21
When 1 is selected (Yes in # 123), the group search screen HG23 shown in FIG. 36 is displayed as a secondary search screen (# 125), and when any other item is selected, the general search screen shown in FIG. 35 is displayed. The search screen HG22 is displayed (# 1
24). The “group secretary” button BT211 corresponds to a group reservation instruction element in the present invention. The name of "organization secretary" can be any other name.

The general search screen HG22 shown in FIG. 35 is a case where “Kinki” and “Eat delicious” are selected on the initial screen HG21. On the general search screen HG22, a reservation search menu is displayed. The general search screen HG22 includes a region selection box BX221, a genre selection box BX222, a keyword selection box BX223, a budget selection box BX224, and a search button BT22.
1 is displayed.

In the area selection box BX221, it is possible to specify a prefecture and a municipal. In the genre selection box BX222, a middle genre and a small genre can be specified. As the medium genre, Japanese food, Western food, and international food can be designated.

In the keyword selection box BX223,
For example, parking lot, karaoke, stage, lighting equipment, family, couple, banquet, entertainment, carefree, eating, walking, nursing facility, pet OK, wheelchair OK, etc., as well as payment method or discount type are keywords. Can be specified. Clicking the right or left arrow selects or deletes the highlighted keyword.

When these items are specified as needed and a search button BT221 is clicked, a search is performed under the specified conditions (# 126). The group search screen HG23 shown in FIG. 36 is a case where “Kinki” and “Group secretary” are selected on the initial screen HG21. Group search screen H
G23 includes a region selection box BX231, a genre selection box BX232, and a date / time number designation box BX23.
3. Budget selection box BX234 and search button B
T231 is displayed.

The area selection box BX231, the genre selection box BX232, and the budget selection box BX2
34 is the same as the case of the general search screen HG22. In the date / time number designation box BX233, the date / time and the number of persons to be reserved are input. The number of people in a group reservation is not accepted unless it is more than a certain number of people. Reservations for small groups are made by general reservation. When these items are specified and the search button BT231 is clicked, a search is performed under the specified conditions (# 126).

As described above, in group reservation, shops and rooms are searched from the beginning by designating the date and time and the number of people. For group bookings, date and time and number of people are important search criteria,
This is because it is important to search for a store that satisfies this condition.

After the search buttons BT221 and 231 are clicked, a search is performed, and a search result list screen HG24 shown in FIG. 37 is displayed. The search result list screen H
G24 is a general search screen HG22 or a group search screen H
Along with G23, it is displayed below each.

If there is no corresponding store or room as a result of the search on the group search screen HG23, for example, a message indicating that the reservation cannot be made is displayed on the confirmation screen HG8 shown in FIG.

As described above, by performing the search separately for the primary search and the secondary search, the amount of data in the search processing is reduced, and the search processing is performed quickly. Therefore, the response to the customer becomes faster. In each search, the reservation center performs a search process to create a search result set, and a response of the search result to the customer terminal 6 is performed in step # 127.

Referring to FIG. 37, search result list screen HG2
In 4, the name, location, and comment of the business office and the reservation buttons BT241 to 243 for each are displayed. The customer selects the store they want to make a reservation from,
The reservation buttons BT241 to 243 provided at the top are clicked (# 121).

In the search result list screen HG24, when the user wants to know the branch in more detail, the name of the branch can be clicked to display the sales screen (homepage) HG25 of the branch.

Here, a case will be described in which it is desired to make a reservation for “group specialty store XX”, but it is of course possible to make a reservation for another store. In FIG. 38, on the sales screen HG25, a homepage HP25 of “organization specialty store XX” is displayed, and a reservation button BT25 of the reservation center is displayed above the homepage HP25.
1 is displayed. That is, the homepage HP25 is displayed within the frame of the reservation center. Homepage HP25
Is displayed, the reservation button BT251 is clicked (# 121).

Reservation buttons BT241 to 243, BT25
After 1 is clicked, a member authentication process (# 113) and a reservation process (# 114) are performed. These reservation buttons BT241 to 243 and BT251 correspond to reservation request elements in the present invention.

In the member authentication process, a member authentication screen HG26 shown in FIG. 39 is displayed. Member authentication screen HG26
Then, about "group specialty store XX" to be reserved,
The discount award, business date and time, address, etc. are displayed.

[0161] In the member authentication screen HG26, the customer
Enter the member ID and password. The member number KBG is used as the member ID. As a password,
Use the password specified by the customer when the customer joined. After inputting these, the next button BT261 is clicked. As a result, the reservation center makes the member master F based on the received member ID and password.
L1 is searched to check whether it is registered.

If the customer has not been registered as a member when the member authentication screen HG26 is displayed, the member can be registered by clicking the enrollment button BT262. In that case, after performing the member registration, the user returns to the member authentication screen HG26, and the newly registered member I
Member authentication can be continued using D and the password, and the reservation process can be continued.

When the member authentication is completed, a reservation screen is displayed. If it is a group reservation (Yes in # 131), a group reservation screen is displayed (# 137), and if it is a general reservation, a general reservation screen is displayed (# 13).
2). An example of a group reservation screen is shown in FIG.
It is shown as

On the reservation screen HG27 shown in FIG.
The date and time, number of people, reservation name, contact information, message, etc. are displayed. Regarding the date and time and the number of people, the values entered in the date and time and person designation box BX233 on the group search screen HG23 are displayed by the system, and these cannot be changed here. Regarding the reservation name and contact information, the items registered as members are displayed as default values, but can be changed here.

The customer corrects these contents and confirms them (# 138), and then clicks the button BT271 for reservation (# 139). As a result, the contents of the reservation are determined. The reservation can be canceled later. The button BT271 to reserve corresponds to a confirmation instruction element in the present invention. However, in the case of a group reservation, the reservation contents determined here are provisional reservations, which will be finalized by a meeting later.

In the case of the general reservation screen HG51, FIG.
As shown in (1), the customer inputs and specifies the date and time and the number of people. That is, in the case of a general reservation, the customer specifies the date and time and the number of persons here (# 133). Then, after clicking the button BT511 to make a reservation (# 134), the reservation center checks the received reservation data (# 135) and determines whether or not to accept the reservation (# 136).

When the content of the reservation is determined, the content of the reservation is registered in the reservation master FL4 and determined (# 140). In the case of group reservation, a confirmation screen HG2 shown in FIG.
8 is a confirmation screen HG5 shown in FIG.
2 is displayed on the customer terminal 6 (# 141).

On the confirmation screen HG28 for group reservation,
The reservation contents are displayed together with the reservation number (reception number UTB). Since this is a group reservation, a dedicated room Room-1 is allocated. Confirmation screen HG5 for general reservation
No room name is displayed in 2 (see FIG. 47).

After confirming the contents of the confirmation screen HG28 of FIG. 41 or the confirmation screen HG52 of FIG. 47, the customer clicks the completion button BT281 or BT521. The confirmation screen HG28 or HG52 may be printed on the customer terminal 6.

Then, after the reservation content is determined, the reservation center notifies the contract store of the reservation content (# 115). If the reservation is not accepted as a result of the reservation made on the general reservation screen HG51, the general reservation screen HG51 is displayed.
In, for example, an error message such as "The seat is already full at the designated time" is displayed above the reservation rule.

Next, a confirmation process is performed (# 116). In the confirmation processing, in the case of group reservation and same-day reservation (Yes in # 151), a telephone call is made from the contracted store notified of the group reservation to the customer, and a meeting for confirmation of the reservation contents is made between the store and the customer. Is performed (# 152). If the contents of the reservation are confirmed and agreed upon at this meeting (Yes in # 153), the reservation is confirmed as the main reservation. If the reservation is canceled by the meeting (No in # 153), the reservation is canceled in the store (# 154).

In the process of canceling the reservation, the store (contract store)
Contract server number KTB (store I)
D) and enter the password to access the reservation center and display the reservation cancellation screen. On the reservation cancel screen, enter the reservation number (reception number UTB) and click the cancel button. Thus, the reservation contents registered in the reservation master FL4 are deleted. As a deletion method, for example, a mark indicating deletion may be added to the data of the corresponding reservation content without actually deleting the data.

As described above, in the case of a general reservation with a small number of people, whether the reservation is possible or not is answered depending on whether or not the “shop to go to” is vacant. It is an important point for the secretary to determine whether or not there is a store with vacant rooms, so the reservation mediation management system 1B
Strongly support that point. by this,
The contract shop's ability to attract customers is further enhanced.

Therefore, the contract shop can improve the operating rate and profit of the shop by group reservation. For the customer, by receiving the information that "the required number of people can be surely entered," the customer can efficiently search for a favorite store and make an immediate reservation.

[0175] Cancellation of a reservation from a customer in the case of a group reservation can be made only earlier than general reservation. When the contracted store receives the group reservation without going through the reservation center, the contracted store inputs the group reservation by itself. As a result, such group reservation is reflected on the reservation mediation management server 3, and the free space information becomes accurate. [Reservation on the day] Next, the reservation on the day will be described.

On the day reservation, a reservation entered up to the day before by general reservation or group reservation is fixed, but if a shop owner or the like wants to attract customers depending on the condition of the customer on the day of the store, an eye reservation is made. This is a system that uses a mobile phone or the like to send "vacancy information" to customers, thereby prompting them to visit the store.

The day reservation is made using an eye-mode portable telephone as the customer terminal 6. The reservation on the day is basically performed according to the same flow as the general reservation in the flowcharts shown in FIGS. The main differences from the general reservation are as follows. (1) The date and time and the number of persons on the day are checked based on data different from that for general reservation. That is, in the general reservation, as described above, a check is made so that the total value of the number of reservations at each time does not exceed the upper limit value JGT recorded in the contracted store master FL2.

On the other hand, in the same-day reservation, the contracted shop sets the number of people TYK that can be reserved on the day in real time, and the total value of the number of people reserved on the day after the setting does not exceed the number of people TYK that can be reserved on the day. Is checked. At the contract shop, the number of people who want to attract customers as a reservation on the day, that is, the vacancy information, is set as the number of people TYK that can be reserved on the day, by checking the state of entry at that time. Number of people who can be reserved on the day TYK
Is valid from the set time (update time) to the end time. If the end time is not specified, it is valid until the closing time.

In order to set the number of people TYK that can be reserved on the day,
For example, an eye mode mobile phone is used. (2) Since the customer uses an eye-mode mobile phone as the customer terminal 6, the display surface is small. Therefore, the customer terminal 6
The display contents, display order, input contents, and the like of various screens displayed in are modified for mobile phones. (3) On the day reservation, in order to secure a seat in the store or prepare for a visitor, it is necessary to clarify as many minutes as possible the customer can go to the store from now or the estimated arrival time. Therefore, in addition to providing a screen for inputting the start time and end time of the reservation, a screen for inputting how many minutes later the customer will arrive may be provided. (4) When a customer makes a reservation on the day, the contents of the reservation on the day are immediately sent from the reservation center to the contract shop. At this time, an e-mail is sent from the reservation center to the i-mode mobile phone at the contract store together with the facsimile and the e-mail. You may make a call using automatic voice notification. Thus, the contracted store can immediately know that the reservation has been made on the day. Thereafter, the contract shop immediately calls the customer's mobile phone and confirms the contents of the reservation on the day.

If the customer who made a reservation on the day does not arrive at the store after a predetermined time after the reservation time, the reservation on the day is canceled. Next, the flow of the process of the day reservation will be described with reference to the flowcharts shown in FIGS.

FIG. 42 is a search screen HG31 to HG31 of the day reservation.
9 and an example of a search result list screen HG40, FIG.
FIG. 44 is a diagram showing a member authentication screen HG41 for the same day reservation, FIG.
FIG. 45 shows a reservation screen HG42 of the day reservation, and FIG. 45 shows a confirmation screen HG43 of the day reservation.

In these figures, first, the customer operates the customer terminal 6 to access the reservation mediation management server 3 of the reservation center via the network NW1 (# 11).
0). The reservation center transmits an initial screen to the customer terminal 6 (# 121). On the initial screen of the day reservation,
Items corresponding to the heading of the tag displayed on the initial screen HG21 of FIG. 34 are displayed as a menu. However,
In the menu, "Same-day search / reservation" indicating search and reservation for the same-day reservation is displayed.

When the customer selects "Same-day search / reservation" from the menu, the same-day reservation process is started. First, a search screen HG31 of FIG. 42 is displayed. When Kinki is selected as the genre on the search screen HG31, a search screen HG32 is displayed. Search screen HG3
When Kyoto is selected in step 2, a search screen HG33 is displayed. As described above, when the selection is performed as indicated by the broken line in each of the search screens HG31 to HG38, the search screens HG32 to HG39 indicated by the dashed arrows are sequentially displayed (# 122).
To 126), and finally, a search result list screen H showing the search results
G40 is displayed (# 127).

When a store in the search result list screen HG40 is selected, a member authentication screen HG4 shown in FIG. 43 is displayed.
1 is displayed. In the member authentication screen HG41 of FIG. 43, a member ID and a password are input, and a next button B
When T411 is selected, a check is made at the reservation center (# 113), and then a reservation screen HG42 of FIG. 44 is displayed (# 132).

In the reservation screen HG42 of FIG. 44, a reservation time is input. Hourly and 30 hourly
Of the minutes, the future time closest to the current time is displayed as a default value. The customer may use the display or select from a list and rewrite. Check the booking name and contact information and change if necessary. Enter desired items as necessary (# 133).
After that, the reservation button BT421 is selected (# 13
4). The reservation center checks the received reservation data (# 135), and determines whether to accept the reservation (# 136).

Thus, the contents of the reservation are determined (# 14)
0). The determination of the reservation content here is a tentative reservation, and it becomes a final reservation by a telephone meeting immediately thereafter. Then, a confirmation screen HG43 of FIG. 45 is displayed (# 141). The customer sees this and confirms the reservation content.

Immediately after the reservation contents are determined, the reservation center notifies the reservation contents to the contract store (# 115). In this notification, an e-mail is sent to the mobile phone using the eye mode telephone number IBG registered in the contract shop master FL2. Thereby, the notification to the contracted store is promptly performed.

Next, a confirmation process is performed (# 116). In the finalization process, in the case of group reservation and same-day reservation (Yes in # 151), the contracted shop notified of the same-day reservation calls the customer's mobile phone to confirm the reservation contents between the shop and the customer. (# 152).

[0189] By this meeting, the customer confirms whether or not to actually enter the store, and the store confirms whether or not the customer really visits the store. When the contents of the reservation are confirmed and agreed (# 15
Yes at 3), the reservation is confirmed as the main reservation. If the reservation is canceled by the meeting (No in # 153), the reservation is canceled in the store (# 154).

In the process of canceling a reservation, the store (contract store)
Enter the contracted store number KTB (store ID) and password using the mobile phone of
Display the reservation cancellation screen. On the reservation cancel screen, enter the reservation number (reception number UTB) and click the cancel button. Thus, the reservation contents registered in the reservation master FL4 are deleted.

In the same-day reservation of the above-described embodiment,
Although the number of reservations on the day is input on the search screen HG39 of FIG. 42, the number of reservations may be input on the reservation screen HG42 of FIG. 44 without providing the search screen HG39.

In the day reservation of the embodiment described above, the search screen HG31 is first displayed when the processing of the day reservation is started, but the search screen HG42 of FIG. 44 is used as the search screen instead of the search screen HG31. It may be displayed first.
In this case, the number of people is input on the reservation screen HG42, and the search screen HG39 is omitted.

After inputting necessary items on the reservation screen HG42 and selecting the reservation button BT421, the search screens HG31 to HG39 are sequentially displayed, and the member authentication screen H
G41 and a confirmation screen HG43 are sequentially displayed.

As described above, by displaying the reservation screen HG42 first, the operational difference between today's reservation and general reservation becomes clear. Therefore, it is possible to prevent the customer from misunderstanding that the reservation is a general reservation while performing a reservation operation on the day, and vice versa.

According to the above-mentioned reservation on the day, there is a possibility that the contract shop can acquire a necessary number of customers when necessary, and the operating rate of the shop can be improved. The customer can easily and quickly find a vacant store if one is needed immediately. In addition, there is no need to wait at the shop, and the shop can be more reliably searched for and eaten.

In the above embodiment, the period for accepting a reservation can be arbitrarily determined and set according to the circumstances of each contracted store. For example, a general reservation is made three months to three days ago, a group reservation is made three months to one week ago, and a same-day reservation is made only on the day. The general reservation may be made three months before the current day. However, in this case, when the customer operates and makes a reservation on the day, a message or the like for distinguishing the general reservation from the reservation on the day may be displayed. The necessity to distinguish between general reservations and same-day reservations typically appears in discount rates and benefits.

Normally, in the case of general reservation, discounts and rate benefits are large, and in the case of reservation on the day, they are absent or small. However, each contractor must make general reservations, make sure that the store operates more efficiently,
For group reservations and same-day reservations, the reservation acceptance period, discount rate, benefits, and the like can be determined and set.

As described above, according to the reservation mediation management systems 1 and 1B of the present embodiment, the customer can easily make a reservation to the business office via the network and determine whether or not the reservation has been accepted. Confirmations can be made instantly online. By using the reservation center, the contracted stores can enhance their sales ability and attract customers. The reservation center can collect a contract fee or a customer introduction fee from the contract store. For example, the reservation center may collect a customer introduction fee according to the number of reservations.

As the method of member authentication, various data such as reading of kana of a member name and reading of a member, reading of romaji of a member name and reading of a member, kanji name and telephone number of a member, member ID and password are used. It is possible.

In the above embodiment, as described above, the customer does not display the sales screen HG3 of the business office from the customer terminal 6 via the reservation mediation management server 3, but directly operates the business from the customer terminal 6. Go to the store homepage,
The sales screen HG3 may be displayed. In this case, the reservation button BT31 as described above is provided on the sales screen HG3, and the reservation button BT31 is linked to the reservation mediation management server 3 by clicking the reservation button BT31, and the reservation screens HG27 and HG51 for the branch are displayed. You should do so. Thus, the reservation function of the reservation mediation management server 3 can be used on the homepage of the branch office without the customer being aware of the reservation center.

In the above embodiment, various configurations can be adopted for the file configuration. For example,
The exception master FL3 may be included in the contracted shop master FL2 to form one file.

Further, a sales office master and a room master may be provided separately from the contracted store master FL2, and the items recorded in the contracted store master FL2 may be divided and provided.
For example, the item of the contract store master FL2 is changed to the contract store number KT.
B, contract shop name, address, telephone number, FAX number, homepage address, e-mail number, e-mail flag, company name, company address, company telephone number, registration date, update date, delete date , Contract shop number KTB, upper limit JGT, telephone flag, reservation notification means flag YRF,
The business start time, business close time, fixed holiday flag, reservation screen type YGS, discount rate, registration date, update date, deletion date, group flag FGT, and the room master item are the room number H
BG, number of people who can be reserved on the day TYK, i-mode phone number I
BG or password may be used. Further, the items of the room master may be the contract store number KTB, the room number HBG, the room name, the minimum number of people, the standard number of people, and the maximum number of people.

In the above embodiment, an eye mode mobile phone provided by NTT DOCOMO was described as an example of a mobile phone, but other mobile phones may be used. Configuration, number, processing contents or sequence, contents of screen, contents of each file of the reservation mediation management server 3, the business server 4, the communication device 5, the customer terminal 6, or the whole or each part of the reservation mediation management system 1, 1B And the like can be appropriately changed in accordance with the gist of the present invention.

[0204]

According to the present invention, a reservation from a customer to a business office can be accepted via a network, and it is possible to immediately confirm online whether or not the reservation has been accepted.

According to the thirteenth aspect, the processing for group reservation can be performed efficiently. According to the fifteenth aspect, the general reservation, the group reservation, and the same-day reservation can be respectively performed in parallel, and the ability to attract customers by the reservation mediation management server of the present invention is further enhanced.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a reservation mediation management system according to the present invention.

FIG. 2 is a diagram illustrating an example of a configuration of a member master.

FIG. 3 is a diagram showing an example of the configuration of a contract shop master.

FIG. 4 is a diagram illustrating an example of a configuration of an exception master.

FIG. 5 is a diagram showing an example of a configuration of a reservation master.

FIG. 6 is a diagram illustrating a determination process.

FIG. 7 is a diagram showing an initial screen of a reservation center.

FIG. 8 is a diagram showing a sales office list screen.

FIG. 9 is a diagram showing a sales screen of a sales office “XX restaurant”.

FIG. 10 is a diagram showing a business screen of a business store “△△ Restaurant”.

FIG. 11 is a diagram showing a member type selection screen.

FIG. 12 is a diagram showing a member authentication screen.

FIG. 13 is a diagram showing a reservation screen.

FIG. 14 is a diagram showing a confirmation screen.

FIG. 15 is a diagram showing a final confirmation screen.

FIG. 16 is a diagram showing a reservation cancel screen.

FIG. 17 is a diagram showing a search screen.

FIG. 18 is a diagram showing a search result screen.

FIG. 19 is a diagram showing a reservation confirmation input screen.

FIG. 20 is a diagram showing a reservation confirmation screen.

FIG. 21 is a diagram showing a cancellation impossible notification screen.

FIG. 22 is a flowchart showing a procedure of a reservation by the reservation mediation management system.

FIG. 23 is a flowchart showing a homepage display process.

FIG. 24 is a flowchart showing a reservation process.

FIG. 25 is a flowchart showing a notification process.

FIG. 26 is a diagram showing a business office list screen when one type of business is selected from the initial screen of the reservation center.

FIG. 27 is a flowchart showing a homepage display process according to another example of the reservation method.

FIG. 28 is a diagram showing a sales office list screen when one type of business is selected from the initial screen of the reservation center.

FIG. 29 is a flowchart showing a homepage display process according to still another example of the reservation method.

FIG. 30 is a flowchart showing a reservation procedure by the reservation mediation management system of the second embodiment.

FIG. 31 is a flowchart showing a search process.

FIG. 32 is a flowchart showing a reservation process.

FIG. 33 is a flowchart showing a confirmation process.

FIG. 34 is a diagram showing an initial screen of a reservation center.

FIG. 35 is a diagram showing a general search screen.

FIG. 36 is a diagram showing a group search screen.

FIG. 37 is a diagram showing a search result list screen.

FIG. 38 is a diagram showing a business screen of a business branch “group specialty store XX” selected from the search result list screen.

FIG. 39 is a diagram showing a member authentication screen.

FIG. 40 is a diagram showing a reservation screen for group reservation.

FIG. 41 is a diagram showing a confirmation screen for group reservation.

FIG. 42 is a diagram showing an example of a search screen for a reservation on the day and a search result list screen.

FIG. 43 is a diagram showing a member authentication screen for reservation on the day.

FIG. 44 is a diagram showing a reservation screen for reservation on the day.

FIG. 45 is a diagram showing a confirmation screen for reservation on the day.

FIG. 46 is a diagram showing a reservation screen for general reservation.

FIG. 47 is a diagram showing a confirmation screen for general reservation.

[Explanation of symbols]

1, 1B Reservation intermediary management system 3 Reservation intermediary management server 4 Business server 5 Communication transmission 6 Customer terminal 11a, 11b Communication control unit 13 Reservation processing unit (determining means) 14 Notification processing unit (transmitting means) 15 Website processing Part 41 Processing unit FL2 Contract shop master (business office file) FL4 Reservation master (reservation master) JGT Upper limit (reservable number of people) HBG Room number (reservable number of people) TYK Reservable number of people on the day (reservable number of people) NW1, network BT31, 41 Reservation button (reservation request element) BT81 Send button (confirmation instruction element) HG2 Office list screen HG3, 4 Sales screen HG7 Reservation screen HG8 Confirmation screen KTB Contract store number (information for identifying the office) YRF reservation notification means Flag (notification method) ST Recording medium BT211 "Group secretary Button (group reservation instruction element) BT241 to 243, BT251 reservation button (reservation request element) BT271 Reserve button (confirmation instruction element) BT411 Next button (reservation request element) BT421 reservation button (confirmation instruction element) HG21 initial screen (Search screen, Primary search screen) HG22 General search screen (Search screen, Secondary search screen) HG23 Group search screen (Search screen, Secondary search screen) HG24 Search result list screen (Search result screen) HG25 Sales screen (Search result) Screen) HG27 reservation screen HG28 confirmation screen HG31-39 search screen HG40 search result list screen (search result screen) HG41 member authentication screen (reservation screen) HG42 reservation screen HG43 confirmation screen HG46 reservation screen HG47 confirmation screen

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/30 170 G06F 17/30 170Z

Claims (18)

[Claims] 1. A reservation mediation management system for a customer to make a reservation for a business office from a customer terminal via a network, wherein an operation is performed on a reservation request element indicated in relation to the business contents of the business office. In response to receiving the reservation data input from the reservation screen, executing the processing for displaying a reservation screen for the branch on the display surface of the customer terminal. Means for determining whether or not to accept a reservation based on data; and, in response to the determination that the reservation is to be accepted, a confirmation screen including reservation contents and a confirmation instruction element based on the reservation data. Means for performing processing for displaying on the display means, and means for fixing the reservation content in response to an operation performed on the confirmation instruction element. Reservations brokerage management system, characterized in that it is formed by. 2. A reservation mediation management system for allowing a customer to make a reservation for a business office from a customer terminal via a network, comprising: a sales server for providing a homepage operated by the business office to the customer terminal; A booking mediation management server that is operated separately from a server, wherein the sales server has means for transmitting a sales screen including business details of a business store and a reservation request element to the customer terminal, Means for transmitting a list of a plurality of offices where reservations can be made and a list of offices including link information to a sales server of each office to the customer terminal; Means for transmitting a reservation screen for the branch to the customer terminal in response to the operation for the reservation request element being performed; and Means for determining whether or not to accept the reservation based on the reservation data in response to receiving the reservation data; and in response to the determination to accept the reservation, the content and confirmation of the reservation based on the reservation data Means for transmitting a confirmation screen including an instruction element to the customer terminal; and means for confirming the reservation content in response to an operation performed on the confirmation instruction element. A special feature is a reservation mediation management system. 3. A reservation mediation management server for a customer to make a reservation for a business office from a customer terminal via a network, wherein an operation is performed on a reservation request element indicated in relation to the business contents of the business office. Means for transmitting a reservation screen for the business office to the customer terminal in response to receiving the reservation data input from the reservation screen, and accepting the reservation based on the reservation data. Means for determining whether or not to accept the reservation, means for transmitting a confirmation screen including a reservation content and a confirmation instruction element based on the reservation data to the customer terminal in response to the decision to accept the reservation, Means for deciding the contents of the reservation in response to the operation on the confirmation instruction element being performed. 4. The reservation screen is selected from a plurality of reservation screens provided in advance based on information for identifying a business office transmitted in response to an operation performed on the reservation request element. The reservation mediation management server according to claim 3, wherein the server is transmitted. 5. The reservation data includes a reservation date and time and the number of reservations, and the determining means calculates the total number of reservations at the reservation date and time when the number of reservations is added to the business office. The reservation mediation management server according to claim 3, wherein when the number of reservations does not exceed an upper limit of the number of reservations at the reservation date and time set for the store, the reservation is determined to be accepted. 6. A means for transmitting a list of a plurality of offices which can be reserved and a list screen of offices including link information to each office to the customer terminal. The reservation mediation management server described in. 7. The reservation mediation management server according to claim 3, further comprising means for transmitting a business screen including business contents of said business branch and a reservation request element to said customer terminal. 8. A means for registering the reservation contents in a reservation master in response to an operation performed on the confirmation instruction element, and a means for transmitting the reservation contents based on a notification method set for the business office. The reservation mediation management server according to any one of claims 3 to 7, comprising: 9. A sales server used for a reservation mediation management for a customer to make a reservation for a business office from a customer terminal via a network, wherein the business contents of the business office and a server for the reservation mediation management are transmitted to the server. Means for transmitting a sales screen including a reservation request element in which link information is embedded to the customer terminal, wherein the reservation request element is transmitted to the reservation mediation management server when an operation is performed on the request screen. A sales server for outputting a signal for advancing a process for transmitting a reservation screen for the branch to the customer terminal. 10. A computer program for a reservation mediation management server for allowing a customer to make a reservation for a business office from a customer terminal via a network, the computer program for a reservation request element indicated in relation to the business contents of the business office. In response to the operation being performed, processing for transmitting a reservation screen for the branch to the customer terminal, and in response to receiving the reservation data input from the reservation screen, the reservation data Determining whether or not to accept the reservation, and transmitting a confirmation screen including a reservation content and a confirmation instruction element based on the reservation data to the customer terminal in response to the determination to accept the reservation. And a process for confirming the reservation content in response to the operation on the confirmation instruction element being performed. Computer program to be executed. 11. A reservation mediation management system for a customer to make a reservation for a business office from a customer terminal via a network, wherein a search screen for searching for a business office desired by the customer is displayed on a display surface of the customer terminal. Means for performing processing for displaying the search data, and executing a search in response to receiving the search data input from the search screen, and displaying a search result screen including the searched business office and the reservation request element to the customer. Means for performing processing for displaying on the display surface of the terminal, and in response to an operation performed on the reservation request element indicated in relation to the business office, a reservation for the business office including a confirmation instruction element Means for performing processing for displaying a screen on the display surface of the customer terminal; and receiving reservation data that is operated on the confirmation instruction element and input from the reservation screen. A means for determining whether or not to accept the reservation based on the reservation data in response to the received information, and a confirmation screen including a reservation content based on the reservation data in response to the determination to accept the reservation. Means for performing a process for displaying the information on the display surface of the customer terminal. 12. A reservation mediation management server for a customer to make a reservation for a business office from a customer terminal via a network, and transmits a search screen for searching for a business office desired by the customer to the customer terminal. Means for executing a search in response to receiving the search data input from the search screen, and transmitting a search result screen including the searched office and the reservation request element to the customer terminal. Means for transmitting, to the customer terminal, a reservation screen for the business office including a confirmation instruction element in response to an operation performed on the reservation request element shown in relation to the business office. Receiving an appointment based on the appointment data in response to receiving an appointment data input from the appointment screen when an operation is performed on the confirmation instruction element; Means for determining whether or not to accept the reservation, and means for transmitting, to the customer terminal, a confirmation screen including reservation contents based on the reservation data, in response to the determination that the reservation is accepted. A booking mediation management server characterized by the following. 13. The search screen includes a primary search screen and a secondary search screen. The primary search screen includes a group reservation instruction element for instructing whether or not to make a group reservation. 13. The reservation mediation management server according to claim 12, wherein when an operation is performed on the group reservation instruction element on the primary search screen, a group search screen including designation of a reservation number is transmitted as the secondary search screen. . 14. A means for transmitting said reservation contents to said sales office in response to an operation on said confirmation instruction element, and canceling said reservation contents based on a reservation cancellation request from said business office. The reservation mediation management server according to claim 12 or 13, further comprising: 15. An office file for registering attribute information about a plurality of offices is provided. The office file contains the number of persons who can be reserved for each of general reservation, group reservation, and same-day reservation. According to one of the general reservation, the group reservation, and the same-day reservation included in the reservation data, the recorded reservation data is referred to, and whether to accept the reservation is determined. 15. The reservation mediation management server according to any one of 12 to 14. 16. A reservation mediation management method for allowing a customer to make a reservation for a business office from a customer terminal via a network, the method comprising the steps of: A sales screen including a reservation request element in which link information to a server is embedded is displayed on the display surface of the customer terminal. When the customer terminal accesses the server for reservation mediation management, a sales office desired by the customer A search screen for searching is displayed on the display surface of the customer terminal, a search is executed in response to receiving the search data input from the search screen, and the searched business office and the reservation request element are displayed. The search result screen including the search result screen is displayed on the display surface of the customer terminal, and the reservation request displayed by accessing the homepage of the business office from the customer terminal is displayed. Request element, or in response to an operation being performed on any of the reservation request elements displayed by accessing the reservation mediation management server from the customer terminal, A reservation screen is displayed on the display surface of the customer terminal, and in response to the operation for the confirmation instruction element being performed and the reception of the reservation data input from the reservation screen, whether or not to accept the reservation based on the reservation data Performing a reservation process by determining the reservation mediation management method. 17. A computer program for a reservation mediation management server for allowing a customer to make a reservation for a business office from a customer terminal via a network, wherein a search screen for searching for a business office desired by the customer is provided. A process for transmitting to the customer terminal, executing a search in response to receiving the search data input from the search screen, and displaying a search result screen including the searched office and the reservation request element to the customer terminal And transmitting a reservation screen including a confirmation instruction element to the customer terminal in response to the operation performed on the reservation request element indicated in relation to the business office. In response to the operation for the confirmation instruction element being performed and the reception of the reservation data input from the reservation screen, A process for determining whether or not to accept the reservation by the data, and a process for transmitting a confirmation screen including the details of the reservation based on the reservation data to the customer terminal in response to the determination to accept the reservation. And a computer program that causes a computer to execute. 18. A computer-readable recording medium on which the computer program according to claim 17 is recorded.