JP2002150055A - Purchaser and enterpriser intermediation system concerning commodity - Google Patents

Abstract

PROBLEM TO BE SOLVED: To support the consumer side for such as improving commodity knowledge so as to comparing enterprisers different in business status from each other with the same standard and to select the enterprisers. SOLUTION: A customer terminal 1, an intermediator server 2 and each of requested terminal 3 through the Internet 5 in the intermediation system, a need arrangement screen concerning a commodity by the customer is transmitted to the customer terminal 1 from the intermediator server 2 in a requested selection system, and a support screen to help the customer at the time of inputting a data to an input item of the need arrangement screen is transmitted. Additionally, when the customer has completed the need arrangement screen concerning the commodity, an optimum requested candidate is selected and transmitted to the customer from the requested information center base 73 in accordance with the inputted data to the customer terminal 1 from the intermediator server 2.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an intermediary system between a purchaser and a business related to goods.

[0002]

2. Description of the Related Art In a consumer's product selection, there is a limited amount of information about a product on the consumer side, and it is difficult to select a supplier for a product.

[0003] Among products whose finished products are different according to an order from a customer (consumer) or a product having various specifications, there are a considerable number of businesses for the product and the business format (for example,
When the business methods (production method, sales method, service method, etc.) are various, it was very difficult for consumers to find a suitable customer. For example, in the case of custom-built detached houses, there are a large number of housing companies such as house manufacturers, construction shops, and design offices that have completely different production methods and sales methods. It was difficult to find a suitable housing company (the client).
In addition, there is no service that allows consumers to compare house operators such as house makers, construction firms, and design offices on the same scale.

[0004] Even if a database for finished products, design drawings, etc. is provided as a database and a search system is provided via the Internet, it is not possible for consumers to extract and compare only businesses with a certain standard or higher in product quality that are reliable. It was possible. For example, in the case of a detached custom-built house, it is unclear which housing company will provide high-quality housing for consumers who have overwhelmingly poor knowledge and experience with the housing company. It was not possible to extract and compare only reliable home businesses.

[0005] In addition, at the same time as consolidating the image on the Internet, in order to avoid sales, it is possible to view the actual finished product while keeping personal information confidential, or to enhance product knowledge until the customer is satisfied while talking directly with the business operator. There was no service. For example, in the case of a detached custom-built house, since the method of making visitors to the model house of the exhibition hall a customer is generally adopted, it is not possible for visitors to gain sufficient knowledge while keeping personal information confidential to the housing company was difficult.

[0006] Further, there has been no company that consistently provides services in one place, from solving the problem of funds required for purchase, to various products and services attached to ordered products, and to after-sales after purchase. . For example, in the case of a detached custom-built house, one company plans to build a house, finances, collects information about the house company, selects a house company, performs after-sales after construction and construction, There was no service that consistently supported the purchase of home appliances.

[0007] Further, a business operator for such a product must spend a large amount of money on business activities for acquiring customers, and passes it on to the product price, so that the product price has been high. For example, in the case of custom-built detached houses, it is a fact that a housing company spends a great deal of money on sales activities for acquiring customers, which has led to a rise in house prices.

[0008]

SUMMARY OF THE INVENTION The present invention provides support including advice functions such as enhancing product knowledge so that consumers can select a business operator.
It is a first object of the present invention to construct a database in which business types (for example, business types such as production methods, sales methods, and service methods) are the same, or businesses including different business types can be compared with each other on the same scale. For example, in the case of a detached custom-built house, a first object is to build a system for enhancing the home building of consumers and satisfy customer satisfaction.

[0009] Further, the present invention, when selecting a business,
A second object is to enable selection of a request destination (business) while keeping personal information confidential to the business. For example, in the case of a detached custom-built house, a second object is to enable selection of a request destination while keeping personal information confidential even when visiting an exhibition hall.

It is a third object of the present invention to construct a system that can reduce the operating costs of a business. For example, in the case of a detached custom-built house, a third object is to construct a system for reducing operating expenses so as to satisfy the degree of satisfaction of the housing company.

[0011]

According to the present invention, there is provided an intermediary system between a purchaser and a company related to a product, in which a customer terminal, an intermediary server, and each request destination terminal are connected via the Internet. An intermediary intermediary system, comprising a request destination selection system, wherein the request destination selection system transmits a needs arrangement screen for a product by a customer from the mediator server to the customer terminal, and A support screen that assists the customer in inputting data into the input items on the screen, a help function for explaining the contents of the input items on the needs organization screen, and Sends a support screen with an advice function that gives advice on data input to subsequent input items from the result of data input When the customer completes the needs organization screen for the product from the intermediary server to the customer terminal, based on the input data input to the needs organization screen by the customer, the request destination information database sends the customer to the customer terminal. The present invention is characterized in that an optimum request destination candidate is selected and transmitted.

Here, the request destination information database includes:
Includes a database that allows companies of similar business types to be compared on the same scale.

Further, the request destination information database includes a database capable of comparing businesses including different business types on the same scale.

[0014] The request destination selection system, before transmitting the needs organizing screen from the intermediary server to the customer terminal, the customer terminal to the intermediary server to answer the questions in a questionnaire format. Fill out and send, from the intermediary server to the customer terminal, based on the answer to the questionnaire, optimal for the customer,
It is configured to select and transmit at least one business type of a product request destination.

[0015] Further, the purchaser relating to the product according to the present invention.
The inter-enterprise intermediary system includes a first individual consultation system, and the first individual consultation system transmits a consultation content from the customer terminal to the intermediary server, and transmits the consultation content from the intermediary server to the customer terminal. On the other hand, it is configured to transmit an answer to the consultation content.

[0016] In addition, the purchaser relating to the product according to the present invention.
The inter-enterprise intermediary system includes a second individual consultation system, the second individual consultation system includes a counselor terminal connected to the intermediary server, and consultation contents from the customer terminal to the intermediary server And transmits the consultation content from the mediator server to the consultant terminal, transmits an answer to the consultation content from the consultant terminal to the mediator server, And sending the answer.

[0017] Further, the purchaser relating to the product according to the present invention.
The inter-enterprise intermediary system includes an information notebook system, and the information notebook system registers data transmission / reception information including a necessity arrangement screen between the customer terminal and the intermediary server and consultation contents in the customer individual information database of the intermediary server. Then, information from the customer individual information database is retrieved from the intermediary server and sent to the customer terminal, and transmitted.

[0018] Further, the purchaser relating to the product according to the present invention.
The inter-enterprise intermediary system includes an exhibition hall visit reservation system, and the exhibition hall visit reservation system sends the customer terminal to the intermediary server to the product exhibition hall of the request destination candidate selected by the intermediary server. Send a reservation application form to book a visit, transfer the customer information written in the reservation application form from the intermediary server to the requesting terminal, and confirm the reservation from the requesting terminal to the intermediary server And the name of the person in charge of the day, and the agent server notifies the customer terminal of the reservation confirmation and the person in charge of the day, and sends a questionnaire request to the customer terminal. After the customer visits the product exhibition hall, a questionnaire in response to the questionnaire request is transmitted to the server.

Further, the purchaser of the product according to the present invention
The inter-enterprise intermediary system includes an electronic intermediary system, and the electronic intermediary system, from the customer terminal to the intermediary server, when the customer determines a request destination candidate from the selected request destination candidates, A request destination candidate contact form filled with the determined request destination candidate is transmitted, and the customer information written in the request destination candidate contact form is transferred from the intermediary server to the request destination terminal, from the customer terminal. For the intermediary server, when the customer has determined the request candidate as a request destination as a result of examining an estimate or the like from the request destination candidate, a customer request destination determination report in which the request destination and the contract amount are entered. Is transmitted.

[0020] Further, the purchaser relating to the product according to the present invention.
The intermediary system between companies includes a privilege system, the privilege system includes a partner terminal connected via the Internet, and the contracted amount and the like are written from the request terminal to the mediator server. A request destination decision report is transmitted to the customer terminal from the intermediary server, and the intermediary checks the request destination decision report for the customer and the request destination decision report for each request destination. After making the selection, the customer is notified of the number of points obtained according to the contract amount, and the customer terminal selects an award corresponding to the obtained number of points to the intermediary server and applies for the selected award application. Transmitting the selected benefit application form from the intermediary server to the partner terminal, and providing the selected benefit from the partner to the customer. Do

[0021] In this specification, the term "goods" refers to goods to be bought and sold, including not only general goods but also services and the like. Further, the “entrepreneur” refers to a supplier of the product.

[0022]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a hardware configuration diagram of an intermediary system between a purchaser and a business operator relating to a custom-built detached house as a custom-made product according to an embodiment, FIG. 2 is a schematic flow chart of the processing, and FIG. 8 are configuration diagrams of individual systems related to the processing of FIG. 2, and FIG. 9 is a configuration diagram of a database.

First, as shown in FIG. 1, the hardware of the mediation system according to this embodiment includes personal computers (customer terminals) 1 of a plurality of Internet users and a server (mediator server) 2 owned by the mediator. And each of the request destination (business) terminals 3 and each of the partner terminals 4 are connected by the Internet 5. Note that, in the present embodiment, each requestee refers to a company that designs and constructs a house, and each partner refers to a person who provides benefits described below.

The mediator server 2 includes a WWW server 6 having a home page and a DB server (database server).
7 is provided. The mediation server 2 also has a management terminal 8
Is connected.

On the homepage of the WWW server 6, questionnaire-type questions in the primary diagnosis are prepared in advance.

The DB server 7 includes various databases (customer basic information database 71, individual customer information database 72, request destination information database 73 (house maker database 73A, construction shop database 73B, architect database 73C), consulting database 7
4).

The customer basic information database 71 stores basic information on Internet users, that is, customers. Specifically, the customer basic information database stores a customer number, a password,
Stores basic customer information including name, date of birth, gender, address, telephone number, e-mail address, registration date, and the like.

The individual customer information database 72 stores individual customer information. More specifically, as shown in FIG. 9 (2), the customer individual information database 72 stores customer information including customer numbers, primary diagnosis information, consultation information, secondary diagnosis information, request destination information, event information, and the like. Contains information. Here, the primary diagnosis information is information in a primary diagnosis described later, the consultation information is information in an individual consultation described later, and the secondary diagnosis information is information on a housing for organizing needs described later. The request information is information about a notebook, the request destination information is information about a candidate for a home building request destination, which will be described later, and the event information is information about various events held by an enterprise or the like.

The requested company information database 73 unifies the individual information of the companies within the same business category.
Thereby, the individual information of the business can be compared with each other on the same scale. Even if they belong to different business categories, it is preferable to unify the individual information because they can be compared with each other on the same scale. FIG. 10 shows a specific example of the company individual information.

The house maker database 73A stores information for each house maker that can be a request destination. Specifically, the house maker database 73A
As shown in (3) of FIG. 9, house maker data such as a request destination number, a request destination name, and request destination information are stored.

The construction shop database 73B stores information for each construction shop that can be a request for building a house.
Specifically, the construction shop database 73B is shown in (4) of FIG.
As shown in (1), construction company data including a request destination number, a request destination name, request destination information, and the like is stored.

The architect database 73C stores information for each individual architect who can be requested to build a house.
Specifically, the architect database 73C includes (5) in FIG.
As shown in FIG. 7, architect data including a request destination number, a request destination name, request destination information, and the like are stored.

The consulting database 74 includes:
The information in the secondary, secondary and tertiary diagnoses is stored. Specifically, the consulting database 74 stores the information shown in FIG.
As shown in (6), consulting data including primary diagnosis answers, support information, and the like is stored.

Next, the flow of the entire processing by the mediation system having the above hardware configuration will be described.

As shown in FIG. 2, the overall processing by the mediation system includes a primary diagnosis (step 1), a secondary diagnosis (step 2), a tertiary diagnosis (step 3), and a mediation (step 4). And a privilege (step 5).

(1) Primary Diagnosis (Step 1) The primary diagnosis is also called a start check, in which a customer is asked a question in a questionnaire format, and based on the questionnaire result, at least one type of business that is considered optimal for the customer is determined. Make recommendations.

The "primary diagnosis questionnaire transmission" and the "primary diagnosis answer reply" in the request destination selection system shown in FIG. 3 are associated with the primary diagnosis.

I) “Transmission of primary diagnosis questionnaire” “Transmission of primary diagnosis questionnaire” means that the customer fills in a questionnaire form question prepared on the homepage of the WWW server 6 and sends it to the intermediary server 2. Content to do.

Ii) “Respond to primary diagnosis response” “Respond to primary diagnosis response” means that the intermediary server 2 sends a request from the consulting database 74 based on the response data to the questionnaire to the customer as a request destination matching the response data of the customer. At least one business type that is considered to be most suitable for the above is searched, and the search result is answered to the customer as a primary diagnosis answer. Note that the predetermined question of the questionnaire includes information for determining the type of business. Business types are broadly divided into three business types, for example, house maker, construction shop, and architect.
At least one business type, such as a house maker, a construction company, or an architect's business type is answered as the request destination.

(2) Secondary Diagnosis (Step 2) In the secondary diagnosis, mainly in the business type determined in the primary diagnosis, the customer sorts out the needs of his / her own house-building, The content of the search is to search for the most suitable request destination candidate.

The secondary diagnosis is related to “needs arrangement screen / support screen provision”, “search system operation instruction” and “optimal request destination candidate provision” in the request destination selection system shown in FIG.

I) "Needs arrangement screen / support screen provision" Fig. 1 shows the flow of "needs arrangement screen / support screen provision"
1 at the top.

In FIG. 11, first, when the customer requests the mediation server 2 (WWW server 6) for a needs organizing screen for creating a housing note (house building note) (step 11), the WWW server 6 Then, a needs sorting screen is transmitted to the customer terminal 1 (step 12), and the needs sorting screen is displayed on the customer terminal 1 (step 1).
3).

Here, a large number of questions are prepared in advance on the needs organizing screen, and input items (including a character input format and a selection format) are prepared for each question. The customer inputs items for the question items displayed on the needs organizing screen (step 1).
4).

In the course of inputting items on the needs sorting screen, the customer can request the WWW server 6 for a support screen (step 15). Specifically, a link button (jump button) for requesting a support screen to the WWW server 6 is provided on the needs organizing screen.
Is displayed in advance, and a support request can be made by clicking this link button (jump button). As shown in FIG. 12, the support screen is roughly divided into a help function and an advice function by function. The help function is a function for explaining the contents of the input items on the needs organizing screen to help understand the contents of the input items and to guide the user to correctly input data for the input items. When there are three input items A, B, and C for one question item, "A is .... B is .... C is ...." The following is a description sentence explaining each content of A, B, and C. The advice function refers to a function of providing advice suitable for a customer from an item or a combination of items input by the customer.
When the customer selects the input item A, "If you have selected A, B is recommended because ... because ...", or "If you have selected A, the input item C Cannot be selected, because.... ", The customer inputs the input items and gives advice on the subsequent input items.

When the customer makes a support request in step 15, the WWW server 6 receives the needs sorting screen which is in the process of being completed up to that point (step 1).
6), DB server 7 is consulting database 7
4 to search for a support screen for advice contents corresponding to the needs organization screen (step 17). The searched support screen is sent from the WWW server 6 to the customer terminal 1.
(Step 18).

The support screen is displayed on the customer terminal 1 (step 19), and the customer can refer to the support screen. Then, the need rearranging screen is displayed again (step 13), and an item is newly input or an item is input again (step 14). Thereafter, each time the customer requests the support screen, steps 15 to 19, 13, 1
Step 4 is repeated.

Here, steps 15 to 19, 13, and 14
Is specifically described with reference to FIGS.

FIGS. 13 to 15 show a first concrete example.
Shows the help function on the support screen.

As shown in FIG. 13, on the needs organizing screen, a plurality of input items for inputting the structure and the construction method are displayed, and in addition, a character string "If the structure is not well understood, click here" is displayed. Link button (jump button) is displayed. Then, when the customer clicks the link button (jump button) and makes a support request (step 15), the needs arrangement screen which is in the process of being completed up to that point is received by the WWW server 6 (step 16), and the DB server 7 accesses the consulting database 74 and searches for a support screen for advice contents corresponding to the needs organization screen, that is, a support screen as shown in FIG. 14 (step 17). The searched support screen is sent from the WWW server 6 to the customer. Sent to the terminal 1 (step 18), this support screen is displayed, and an explanation of each structure and each method is displayed. Referring to the support screen, the customer can switch from the support screen to the needs organizing screen, and can input items of, for example, a wooden construction and a conventional construction method on the needs organizing screen as shown in FIG.

FIGS. 16 to 18 show a second specific example.
This shows the advice function of the support screen.

As shown in FIG. 16, in addition to the questions and input items related to the basic matters, the link button (jump button) displaying the text "support function" is displayed on the needs organizing screen. ing. And
When the customer clicks on the link button (jump button) and makes a support request (step 15), the needs organizing screen that is in the process of being completed up to that point is received by the WWW server 6, (step 16), and the DB server 7 The consultation database 74 is accessed to search for a support screen for advice contents corresponding to the needs arrangement screen, that is, a support screen as shown in FIG. 17 (step 1).
7), the retrieved support screen is transmitted from the WWW server 6 to the customer terminal 1 (step 18), and the support screen is displayed. This support screen corresponds to the fact that the customer has selected "2 to 3 months" as the construction period constraint on the needs organization screen and "Wooden, conventional framing method" as the desired structure. There is a mismatch between the construction period and the desired construction method, and a steel frame prefabricated unit construction method is recommended as a construction method that enables the construction period to be within three months. " Upon receiving this advice, the customer switches from the support screen to the needs organization screen, cancels the selection of the wooden construction and the conventional framing method on the needs organization screen, as shown in FIG. The steel frame prefabricated unit construction method can be re-entered.

FIGS. 19 to 21 show a third specific example.
This shows the advice function of the support screen.

As shown in FIG. 19, in addition to the questions and input items relating to the basic matters, the link button (jump button) displaying the characters "support function" is displayed on the needs organizing screen. ing. And
When the customer clicks on the link button (jump button) and makes a support request (step 15), the needs organizing screen that is in the process of being completed up to that point is received by the WWW server 6, (step 16), and the DB server 7 The consulting database 74 is accessed to search for a support screen for advice contents corresponding to the above-mentioned needs arrangement screen, that is, a support screen as shown in FIG. 20 (step 1).
7), the retrieved support screen is transmitted from the WWW server 6 to the customer terminal 1 (step 18), and the support screen is displayed. This support screen is displayed in response to the customer's input of "three stories" as the number of floors in the house on the needs organization screen and "consideration for wheelchair, barrier-free design" for barrier-free. It is recommended that a home elevator be installed. " When the customer receives this advice,
The screen is switched from the support screen to the needs organizing screen, and as shown in FIG. 21, the item “Home elevator is required” can be input for the equipment.

FIGS. 22 and 23 show a fourth specific example, which shows the advice function of the support screen.

As shown in FIG. 22, the question sort screen and the input items on the current house are displayed on the needs organizing screen, and a link button (jump to the end of the note) is displayed on the screen. Button) is displayed. When the customer clicks on the link button (jump button) and makes a support request (step 15), the needs organizing screen that is in the process of being completed up to that point is received by the WWW server 6, (step 16), and the DB server 7 The consulting database 74 is accessed to search for a support screen for advice contents corresponding to the above-mentioned needs organizing screen, that is, a support screen as shown in FIG. 23 (step 17). The searched support screen is the WWW server 6
Is sent to the customer terminal 1 (step 18), and this support screen is displayed. This support screen shows the analysis result of the current house in a graph, and the customer can use it to create a future needs arrangement screen.

FIGS. 24 and 25 show a fifth specific example, which shows the advice function of the support screen.

As shown in FIG. 24, in addition to the questions and input items related to the site to be newly constructed, a link button (Jump to View Note / End) is displayed on the needs organizing screen. Button) is displayed. When the customer clicks on the link button (jump button) and makes a support request (step 15), the needs organizing screen that is in the process of being completed up to that point is received by the WWW server 6, (step 16), and the DB server 7 The consulting database 74 is accessed to search for a support screen for advice contents corresponding to the needs organization screen, that is, a support screen as shown in FIG. 25 (step 17). The searched support screen is the WWW server 6
Is sent to the customer terminal 1 (step 18), and this support screen is displayed. This support screen shows the area that can be built, etc., by illustrations and tables, and can be used by customers to create future needs arrangement screens.

As described above, in the "provision of the needs arrangement screen / support screen", the customer inputs items on the needs arrangement screen while being guided by the support screen, and his / her needs are accurately entered. Housing notes can be created. The help function and the advice function provide support such as enhancing product knowledge.

Ii) “Search system operation instruction” and “Search system operation instruction”
The flow of "Providing Optimal Request Destination Candidate", "Search Instruction for Operating System" and "Providing Optimal Request Destination Candidate" are shown in the lower part of FIG.

The customer inputs items into the needs arrangement screen as described above, and completes his / her needs arrangement.
A search instruction is transmitted to the WW server 6 (Step 20).
It should be noted that the predetermined question on the needs organizing screen includes a judgment material for determining a request destination. The needs sorting screen at this time is received by the WWW server 6 (step 21), and the DB server 7 sends the request destination information database 73 based on the data input to the needs sorting screen.
A search is made for a plurality of optimum request destination candidates that match the input data of the customer (step 22). The retrieved plurality of optimum request destination candidates are transmitted from the WWW server 6 to the customer terminal 1 (step 23) and displayed on the customer terminal 1 (step 24).

The customer can proceed with a future house-building plan with reference to the plurality of optimum request destination candidates.

In the secondary diagnosis, an individual consultation system and an information notebook system are involved in addition to the request destination selection system as described above.

FIGS. 4A and 4B show the configurations of a first individual consultation system and a second individual consultation system, respectively.

The first individual consultation system corresponds to a case where the service can be provided by the mediator itself.
As shown in (A), it consists of "consultation content transmission" and "reply reply".

The “transmission of the consultation content” means that the customer transmits the consultation content to the agent using the Internet 5.

The "response reply" means that the agent examines the contents of the consultation and returns the reply to the customer using the Internet 5 in the same manner.

On the other hand, the second individual consultation system copes with the case where the service cannot be provided by the mediator itself, so that the mediator provides the service at the network destination, and the flow is shown in FIG. 4 (B). Like, "Send consultation content"
"Consultation transfer", "Send answer", "Reply reply"
Consists of

[0097] The "consultation contents transmission" means that the customer transmits the contents of the consultation to the agent using the Internet 5.

The "transfer of consultation content" means that the mediator transfers the consultation content to the consultant, for example, a tax accountant office using the Internet 5.

In the case of "transmission of response", the tax accountant's office examines the contents of the consultation, and
The content is to be transmitted to the intermediary by using.

"Reply reply" means that the tax accountant office returns a reply to the consultation content to the customer.

FIG. 5 shows the configuration of the information organizer system.

The flow of the information organizer system consists of “registering the needs arrangement screen and the like in the customer individual information DB” and “providing the registered data as needed”.

[Customer's individual information DB
"Registration" means that the customer temporarily registers a needs organizing screen or the like in the customer individual information database 72 during the creation of the housing note.

The “providing registered data as needed” means that the intermediary provides the customer with data such as the needs sorting screen registered from the customer individual information database 72 as needed. The needs sort screen and the like are data transmission / reception information including the needs sort screen and consultation contents.

(3) Tertiary Diagnosis (Step 3) The tertiary diagnosis is performed as needed, and the content is that the customer narrows down the request destination candidates to several companies, for example, three companies or less.

The third diagnosis involves an exhibition hall visit reservation system and an individual consultation system.

FIG. 6 shows the configuration of the exhibition hall visit reservation system.

The flow of the exhibition hall visit reservation system is as follows: “send reservation application”, “transfer customer information”, “contact confirmation of reservation / contact of the person in charge of the day”, “confirmation of reservation
Contact of the person in charge of the day and sending a request for questionnaire ","
Exhibition tour, "Send questionnaire", "Transfer questionnaire (follow-up)".

[0111] "Reservation application form transmission" means that the customer transmits a reservation application form to the agent using the Internet 5.

“Transfer customer information” means that an intermediary transmits customer information (excluding the part relating to customer privacy) relating to a customer who has made a reservation application together with a reservation application from the customer basic information database 71 and the customer individual information database 72. The content is to be taken out and transferred to each request destination using the Internet 5.

The "confirmation of the reservation / contact of the person in charge on the day" means that each requester sends a notice to the effect that the reservation has been confirmed and the name of the person in charge on the day of the reservation to the intermediary via the Internet 5.
The content is to be transmitted using.

The “contact for confirmation of reservation, the contact of the name of the person in charge of the day, and the transmission of the request for the questionnaire” means that the mediator requests the customer for the questionnaire, confirmation of the reservation sent from each request destination, and the name of the company in charge on the day. The content is to transmit using the Internet 5.

The "visit to the exhibition hall" means that the customer goes to the requested exhibition hall for which the customer has made a reservation.

The “send questionnaire” means that a customer who has visited the exhibition hall sends a questionnaire to the agent using the Internet 5.

“Transfer (follow-up)” of the questionnaire means that the mediator uses the Internet 5 to transfer a part of the questionnaire (excluding the part related to customer privacy) to the request destination.

The description of the individual consultation system is omitted since it has already been described above.

(4) Intermediation (Step 4) When the intermediary informs the intermediary of the request destination candidate selected by the customer, the intermediary introduces the customer to each request destination candidate.
Each client and client negotiate directly, enter into detailed discussions and comparisons of quotations, etc., the client determines the client and contracts, and after the contract is concluded, the client and client report to the intermediary. .

An electronic mediation system is involved in this mediation.

FIG. 7 shows the configuration of the electronic mediation system.

The flow of the electronic mediation system is as follows: “transmission of request destination candidate contact slip”, “transfer of customer information”, “contact”,
It consists of "transmission of request destination decision report".

The “transmission of request destination candidate contact form” has the content that the customer transmits a request destination candidate contact form in which the request destination candidate is entered to the agent using the Internet 5.

"Transfer customer information" means that the mediator transfers the customer information to the request destination entered in the request destination candidate communication form using the Internet 5.

"Contact" means that the client contacts the customer from the request destination.

The "transmission of the request destination decision report" is to transmit a request destination decision report in which the customer has entered the request destination determined as a result of the examination based on the estimate or the like to the agent using the Internet 5. I do.

(5) Privilege (Step 5) The privilege is such that points are given to the customer according to the contract amount, and the customer can receive the selected privilege according to the number of points.

The privilege involves a privilege system.

FIG. 8 shows the structure of the privilege system.

The flow of the basic part of the privilege system shown in FIG. 8 is roughly composed of “ ₁ Requestee / contract amount transmission”, “ ₂ Contract amount report”, “Acquired point number notification”, “Selected privilege application form transmission”, It consists of "Transfer of selected privilege application contents" and "Provision of selected privilege".

" ₁ Request destination / contract amount transmission" means that the customer transmits a request destination determination report in which the request destination and the contract amount are entered to the intermediary using the Internet 5.

" ₂ Contract amount report" means that each requestor reports the contract amount to an intermediary using the Internet 5 or facsimile.

The “communication of the number of acquired points” means that the mediator checks the contract amount, determines the number of points to be acquired by the customer, and notifies the customer of the acquired number of points using the Internet 5. Content.

“Transmission of selected privilege application form” means that the customer transmits the selected privilege application form to the intermediary using the Internet 5. The benefits that the customer can receive are determined in advance according to the number of acquired points, and the customer can select the privilege he or she wants to receive in the selected benefit application form according to the number of acquired points.

"Transfer of selected privilege application contents" means that the mediator uses Internet 5 to transfer the contents of the selected privilege application form from the customer to each partner.

The “selection privilege provision” means that each partner provides a privilege to the customer.

FIGS. 26 to 29 are diagrams specifically showing the flow of the privilege system shown in FIG. Hereinafter, this flow will be described in order.

I) “ ₁ Requestee / Contract Amount Transmission” When a customer requests the WWW server 6 to display a customer requestee decision report screen (step 31 a), the customer requestee decision report is sent from the WWW server 6. The written screen is transmitted to the customer terminal 1 (step 32a), and a customer request destination decision report screen as shown in FIG. 30 is displayed on the customer terminal 1 (step 33a).

The customer inputs the contract details on this customer request destination decision report screen (step 34a), and transmits the customer request destination decision report screen after input to the WWW server 6 (step 35a). Customer request destination decision report screen is W
It is received by the WW server 6 (step 36).

Ii) “ ₂ Contract amount report” When each requester requests the WWW server 6 to display a requester determination report screen for each requester (step 31b),
The request destination decision report screen for each request destination is transmitted from the WWW server 6 to each request destination terminal 3 (step 32b), and the request destination determination report for each request destination as shown in FIG. A screen is displayed (step 33b).

Each requestee inputs the contract details into the requestee determination report screen for each requestee (step 34b), and displays the requestee determination report screen for each requestee after the input to the WWW server 6.
(Step 35b), and the request destination decision report screen for each request destination is received by the WWW server 6 (Step 36).

Iii) Collation of Contract Amount The WWW server 6 transmits the contract contents of the received client request destination decision report screen and each request destination request destination decision report screen to the management terminal 8 and the DB server 7. (Step 3
7).

The DB server 7 has a customer individual information database 72 of the customer and a request destination information database 73 of the request destination.
The data of the contract is registered in (step 38).

On the other hand, when the administrator requests the WWW server 6 to display a contract confirmation screen (step 3).
9), a screen for confirming the contract is transmitted from the WWW server 6 to the management terminal 8 (step 40), and a screen for confirming the contract is displayed on the management terminal 8 (step 41).

When the administrator requests the WWW server 6 to collate the contract contents based on the contract contents confirmation screen (step 42), the contract contents collation request is received by the WWW server 6 (step 43), and the DB The server 7 searches for the contract content data that is the target of the contract content collation request (step 44), and the searched contract content data is transmitted from the WWW server 6 to the management terminal 8 (step 45). Then, the contract contents are collated and confirmed based on the contract contents confirmation screen as shown in FIG. 32 (step 46).

Iv) “Report of Number of Acquired Points” After checking and confirming the contract contents (step 46), the manager determines the number of points according to the contract amount, and
The data is transmitted to the server 6 (step 47). This point number is received by the WWW server 6 (step 48), and the WWW server 6
The data is transmitted from the server 6 to the DB server 7 and the customer terminal 1 (step 49).

The DB server 7 registers the number of points in the customer individual information database 72 of the customer (step 50).

On the other hand, when the customer requests the WWW server 6 to display the privilege menu / application screen (step 5).
1), the WWW server 6 transmits the privilege menu / application screen to the customer terminal 1 (step 52), and the customer terminal 1
A privilege menu / application screen as shown in FIG. 3 and FIG. 34 is displayed (step 53).

[0120] The customer inputs the contents of the application on this privilege menu / application screen (step 54), and transmits the inputted privilege menu / application screen to the WWW server 6 (step 5).
5) The privilege menu / application screen is received by the WWW server 6 (step 56), and the privilege application content is transmitted from the WWW server 6 to the DB server 7 and the management terminal 8 (step 57).

The DB server 7 registers the privilege application data in the customer individual information database 72 of the customer (step 58).

On the other hand, when the administrator requests the WWW server 6 to display a privilege application content confirmation screen (step 5).
9), the WWW server 6 transmits a privilege application content confirmation screen to the customer terminal 1 (step 60), and the customer terminal 1
Is displayed (step 61).

When the administrator requests the WWW server 6 to display the privilege application content (step 62), the privilege application content display request is received by the WWW server 6 (step 63), and the DB server 7 Search the privilege application content data that is the target of the application content display request (step 6)
4), the retrieved privilege application content data is stored on the WWW server 6
Is transmitted to the management terminal 8 (step 65). When the administrator confirms the contents of the privilege application (step 66), the administrator transmits the fact to the WWW server 6.

Thereafter, the WWW server 6 is switched to the DB server 7
Then, the privilege application contents are transmitted to each partner terminal 4 (step 67).

The DB server 7 registers the privilege request status in the customer individual information database 72 (step 6).
8).

On the other hand, each partner confirms the contents of the privilege application on a privilege provision request screen as shown in FIG. 36 (step 69).

[0127] The privilege return mechanism of the privilege system is as follows. When a customer decides a request destination by the mediator's system, the client who contracts with the customer pays a consulting mediation fee to the mediator, and the mediator gives the customer a privilege. The content is to provide. In this case, a consulting intermediary fee can be allocated as the funding.

Although the above-described embodiment relates to a custom-built detached house, which is a custom-made product, the present invention is not limited to a custom-made product, and can be applied as an intermediary system for selecting any merchandise. .

That is, since the mediation system of the present invention is a system in which the needs of the customer's products are sufficiently arranged, it not only functions effectively when applied to the above-mentioned custom-made products, but also various menus, options, It functions effectively as an intermediary system for selecting a company for a ready-made product with specifications.

[0130]

As described above, the intermediary system between the purchaser and the business operator relating to the product according to the present invention comprises the customer terminal 1
And an intermediary server 2 and each request destination terminal 3 are connected via the Internet 5 to provide an intermediary system between a purchaser and a business regarding products. The mediation system includes a request destination selection system (FIG. 3). In the request destination selection system, the intermediary server 2 sends the customer terminal 1
Needs arrangement screen for products by customers (Fig. 13 etc.)
And a support screen (FIG. 14, etc.) for helping the customer to input data in the input items of the needs organizing screen (FIG. 11). The support screen is
It has a help function for explaining the contents of the input items on the needs organizing screen, and an advisory function for giving advice on data input to the subsequent input items based on the result of the customer performing data input for the input items on the needs organizing screen. . Also,
In the request destination selection system, when a customer completes a needs organization screen for a product from the intermediary server 2 to the customer terminal 1, based on input data input to the needs organization screen by the customer, the request destination information is displayed. An optimum request destination candidate for the customer is selected from the database 73 and transmitted. The request destination information database is created by unifying the individual information of each business operator even in the case of including the same business format or, in some cases, different business formats.

Therefore, according to the present invention, it is possible to provide support such as enhancement of product knowledge, and to use the same scale for each business operator (each requestee) in the same business format and possibly including different business formats. A business selection intermediary system that can be compared with each other and that meets the needs of consumers (customers) is constructed, and the satisfaction of customers can be satisfied.

Further, according to the present invention, there is a merit that the consulting cost which should be originally performed by the business operator for the business, the advertisement and the selection of the company's products can be greatly reduced. This system contributes to the improvement of customer satisfaction because of the system in which the above merits are applied to the improvement of product quality and additional services.

In addition, the request destination selection system responds to the intermediary server 2 from the intermediary server 2 to the intermediary server 2 in response to the question items in a questionnaire format before transmitting the needs organizing screen to the customer terminal 1. Fill out and transmit, and the intermediary server 2 selects and transmits at least one business type of the product request destination that is optimal for the customer based on the answer to the questionnaire to the customer terminal 1.

As a result, the customer can receive advice on the selection of the request destination (entrepreneur) in the initial stage of the examination, and can smoothly perform the selection work.

The mediation system according to the present invention comprises:
We have an individual consultation system. The first individual consultation system transmits a consultation content from the customer terminal 1 to the mediation server 2, and transmits an answer to the consultation content from the mediation server 2 to the customer terminal 1.

Also, the mediation system according to the present invention
We have an individual consultation system. The second individual consultation system includes a consultant terminal connected to the mediator server 2, and transmits consultation content from the customer terminal 1 to the mediator server 2,
The consultation content is transferred from the intermediary server 2 to a consultant terminal (for example, a terminal of a tax accountant office), the answer to the consultation content is transmitted from the consultant terminal to the mediator server 2, and
The consultant sends the answer to the customer.

With the first and second individual consultation systems, the customer can enjoy not only the diagnosis using the database but also the human support in any case such as during the necessity arrangement or the examination stage.

The mediation system according to the present invention includes an information notebook system. The information notebook system registers data transmission / reception information including a needs arrangement screen and consultation content between the customer terminal 1 and the mediator server 2 in the customer individual information database 72 of the mediation server 2, and transmits the information to the customer terminal 1 from the mediator server 2. , The information from the customer individual information database 72 is extracted and transmitted.

For this reason, the customer does not have to complete the input work on the needs organizing screen on the same day, and can take a long time to thoroughly study.
Further, the customer can retrieve and view the previous input information at any time.

The mediation system according to the present invention includes an exhibition hall visit reservation system. The exhibition hall visit reservation system transmits a reservation application form for reserving a visit to a product exhibition hall of a request candidate selected by the intermediary server 2 from the customer terminal 1 to the intermediary server 2, Transfers the customer information (excluding the part relating to the customer's privacy) entered in the reservation application form to the request destination terminal 1, and from the request destination terminal 3 to the intermediary server 2 to the effect that the reservation has been confirmed and that day The name of the person in charge is notified, the agent server 2 notifies the customer terminal 1 of the reservation confirmation and the name of the person in charge of the day, and also sends a questionnaire request. After visiting the product exhibition hall,
Send a questionnaire to the survey request.

As a result, it is possible to view the actual product while keeping the personal information confidential, which can be useful for selecting a business operator.

The mediation system according to the present invention includes an electronic mediation system. When the customer determines a candidate for a request from the selected candidates for a candidate from the customer terminal 1 to the mediator server 2, the electronic mediation system requests the candidate candidate contact form in which the determined candidate for the candidate is entered. Is transmitted from the intermediary server to the request destination terminal 3, and the customer information written in the request destination candidate communication form is transferred from the customer terminal 1 to the intermediary server 2. When the request candidate is determined as the request destination as a result of examining
A request destination decision report for the customer in which the request destination and the contract amount are entered is transmitted.

Thus, the mediator server 2 and the request destination terminal 3 can quickly obtain the customer information regarding the selection of the request destination.

Further, the mediation system according to the present invention includes a privilege system. The privilege system transmits a request destination decision report for each request destination in which the contract amount and the like are entered from the request destination terminal 3 to the intermediary server 2, and the intermediary sends the customer After collating the request destination determination report with the request destination determination report for each request destination, the number of points obtained by the customer is notified according to the contract amount, and the customer terminal 1 sends the intermediary server 2 , Select a privilege according to the number of points earned, transmit a selected privilege application form for applying, and transfer the selected privilege application form from the intermediary server 2 to the partner terminal 4, and from the partner to the customer Provide selected benefits.

By employing this privilege system,
It is possible to enhance the usability of the mediation system between the buyer and the business regarding the product.

[Brief description of the drawings]

FIG. 1 is a hardware configuration diagram of an intermediary system between a purchaser and a business regarding a detached custom-built house according to an embodiment of the present invention.

FIG. 2 is a schematic flowchart of the processing.

FIG. 3 is a configuration diagram of a request destination selection system.

FIG. 4 is a configuration diagram of an individual consultation system.

FIG. 5 is a configuration diagram of an information organizer system.

FIG. 6 is a configuration diagram of an exhibition hall visit reservation system.

FIG. 7 is a configuration diagram of an electronic mediation system.

FIG. 8 is a configuration diagram of a privilege system.

FIG. 9 is a configuration diagram of a database.

FIG. 10 is a diagram showing a specific example of business individual information;

FIG. 11 is a flowchart of a main part of the request destination selection system.

FIG. 12 is an explanatory diagram of a support screen.

FIG. 13 is an explanatory diagram of FIG. 11;

FIG. 14 is an explanatory diagram of FIG. 11;

FIG. 15 is an explanatory diagram of FIG. 11;

FIG. 16 is an explanatory diagram of FIG. 11;

FIG. 17 is an explanatory diagram of FIG. 11;

FIG. 18 is an explanatory diagram of FIG. 11;

FIG. 19 is an explanatory diagram of FIG. 11;

FIG. 20 is an explanatory diagram of FIG. 11;

FIG. 21 is an explanatory diagram of FIG. 11;

FIG. 22 is an explanatory diagram of FIG. 11;

FIG. 23 is an explanatory diagram of FIG. 11;

FIG. 24 is an explanatory diagram of FIG. 11;

FIG. 25 is an explanatory diagram of FIG. 11;

FIG. 26 is a diagram of a first part (first part) of the entire flow of the privilege system.

FIG. 27 is a diagram of a second part of the overall flow of the privilege system.

FIG. 28 is a diagram of a third part of the overall flow of the privilege system.

FIG. 29 is a diagram of a fourth part (last part) of the entire flow of the privilege system.

FIG. 30 is an explanatory diagram of FIGS. 26 to 29;

FIG. 31 is an explanatory diagram of FIGS. 26 to 29;

FIG. 32 is an explanatory diagram of FIGS. 26 to 29;

FIG. 33 is an explanatory diagram of FIGS. 26 to 29;

FIG. 34 is an explanatory diagram of FIGS. 26 to 29;

FIG. 35 is an explanatory diagram of FIGS. 26 to 29;

FIG. 36 is an explanatory diagram of FIGS. 26 to 29;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Customer terminal 2 Intermediary server 3 Each request destination terminal 4 Each partner terminal 5 Internet 7 Database server 72 Customer individual information database 73 Request destination information database

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Eiji Yamada 1 Higashi-ku, Higashi-ku, Nagoya City, Aichi Prefecture Inside (72) Inventor Akira Miyazawa 1 Higashi-Shinmachi, Higashi-ku, Nagoya City, Aichi Chubu Electric Power Company (72) Inventor Yoichi Shinbo 1 Higashi-Shinmachi, Higashi-ku, Nagoya City, Aichi Prefecture Chubu Electric Power Co., Inc. (72) Inventor Sawako Fujita 1-Higashi-Shinmachi, Higashi-ku, Nagoya City, Aichi Prefecture Chubu Electric Power Co., Ltd. (72) Inventor Sakae Kawabata 5th Floor Hisaya Park Building, 4-14-2 Sakae, Naka-ku, Nagoya City, Aichi Pref. Inside the Ribnet Co., Ltd. (72) Inventor Yumi Mizukoshi 4-14-2, Sakae 4-chome, Naka-ku, Nagoya City, Aichi Prefecture Hisaya Park Building 5 Floor F-term in Ribnet Co., Ltd. (reference) 5B049 BB05 CC05 CC08 DD01 EE00 GG00

Claims (10)

[Claims] Claims 1. An intermediary system between a purchaser and a business related to a product, wherein a customer terminal, an intermediary server, and each request destination terminal are connected via the Internet, comprising a request destination selection system, The selection system transmits a needs organizing screen for products by the customer from the intermediary server to the customer terminal, and a support screen for helping the customer to input data in the input items of the needs organizing screen. A help function for explaining the contents of the input items of the needs organizing screen,
A support screen having an advisory function for giving advice on data input to subsequent input items from a result of data input by the customer for the input items on the needs organizing screen is transmitted, and the customer terminal is sent from the intermediary server. On the other hand, when the customer completes the needs arrangement screen for the product, based on the input data input to the needs arrangement screen by the customer, the client selects the most suitable request destination candidate from the request destination information database based on the input data. An intermediary system between a buyer and a business regarding a product, which is configured to be transmitted. 2. The intermediary system according to claim 1, wherein the request destination information database includes a database capable of comparing businesses of the same business type on the same scale. 3. The intermediary system according to claim 1, wherein the request destination information database includes a database capable of comparing businesses including different business formats on the same scale. 4. The request destination selection system, before transmitting the needs arrangement screen from the intermediary server to the customer terminal, from the customer terminal to the intermediary server, in a questionnaire format questionnaire Filling and transmitting an answer, the intermediary server is configured to select and transmit at least one business type of a product request destination optimal for the customer based on the answer to the questionnaire to the customer terminal. 3. The method according to claim 1, wherein
Or, an intermediary system between the buyer and the business operator regarding the product described in 3. 5. A first individual consultation system, wherein the first individual consultation system transmits a consultation content from the customer terminal to the intermediary server, and transmits the consultation content from the intermediary server to the customer terminal. 5. The intermediary system between a purchaser and a business regarding a product according to claim 1, wherein the system is configured to transmit an answer to the consultation content. 6. A second individual consultation system, the second individual consultation system includes a consultant terminal connected to the broker server, and the client terminal transmits consultation contents to the broker server. And transferring the consultation content from the broker server to the consultant terminal, transmitting an answer to the consultation content from the consultant terminal to the broker server, and from the consultant to the customer 6. The method of claim 1, 2, 3, 4, or 5 configured to send the answer.
An intermediary system between buyers and businesses regarding the listed products. 7. An information organizer system, wherein the information organizer registers data transmission / reception information including a needs arrangement screen between a customer terminal and an intermediary server, consultation content, and the like in a customer individual information database of the intermediary server, 6. The information processing apparatus according to claim 1, wherein information from the customer individual information database is retrieved from the intermediary server and transmitted to the customer terminal.
Or, an intermediary system between the buyer and the business regarding the product described in 6. 8. An exhibition hall visit reservation system, wherein the exhibition hall visit reservation system makes a visit to a merchandise server from the customer terminal to a merchandise exhibition hall held by a request candidate selected by the intermediary server. A reservation application form to be reserved is transmitted, the customer information written in the reservation application form is transferred from the intermediary server to the request destination terminal, and the reservation is confirmed from the request destination terminal to the intermediary server. And the name of the person in charge on the day, and from the intermediary server to the customer terminal, informing the reservation confirmation and the name of the person in charge on the day, and transmitting a questionnaire request, from the customer terminal to the intermediary server On the other hand, after the customer visits the product exhibition hall, the customer is configured to transmit a questionnaire to the questionnaire request, wherein the customer is sent. 7. An intermediary system between the buyer and the business operator regarding the product described in 7. 9. An electronic mediation system, comprising: when the customer determines a request destination candidate from among the selected request destination candidates from the customer terminal to the mediation server, the determination is performed. A request destination candidate contact form filled with the requested request candidate is transmitted, and the customer information written in the request destination candidate contact form is transferred from the intermediary server to the request destination terminal. When the customer decides the request candidate as the request destination as a result of examining the estimate from the request destination candidate to the client server, the client transmits a request destination decision report for the customer in which the request destination and the contract amount are entered. Claims 1, 2, 3, 4, 5,
An intermediary system between the purchaser and the business regarding the product described in 6, 7, or 8. 10. A privilege system, comprising: a partner terminal connected via the Internet; and each request destination in which a contract amount or the like is entered from the request terminal to the intermediary server. The requester decision report was transmitted, and the broker collated the requester decision report for the customer with the requester decision report for each requester from the broker server to the customer terminal. After that, the number of points acquired by the customer is notified according to the contract amount, and the customer terminal selects a privilege according to the acquired point number from the customer terminal to the intermediary server, and submits a selected privilege application form for applying. Transmitting the selected privilege application form from the mediator server to the partner terminal, and providing the selected privilege from the partner to the customer. Term 1, 2,
An intermediary system between a purchaser and a business operator regarding the product described in 3, 4, 5, 6, 7, 8 or 9.