JP2007018223A - Reception assisting system and visit reception program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system for making a receptionist easily discriminate the validity/invalidity of a visitor, and for making a visitor facilitate proper reception. <P>SOLUTION: In this reception auxiliary system, only when the combination of "first authentication information" read from a portable terminal 200 owned by a visitor and "second authentication information" corresponding to personal information read from the portable terminal 200 is proper, the "face picture information" of the visitor is displayed at a visitor reception terminal 220 according to the combination of the first and second authentication information. Therefore, it is possible to make a receptionist easily discriminate the validity/invalidity of the visitor by confirming the presence/absence of the display of the face picture information of the visitor at the visit reception terminal 220 or contrasting the actual face of the visitor with the face picture information to be displayed at the visit reception terminal. Then, it is possible to make the receptionist facilitate proper reception to the visitor according to the discrimination result. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a system for assisting visitor reception, and a program for providing a computer with an assist function for visitor reception.

  From the viewpoint of security in a specific place such as an office building or a concert hall, a method of allowing or prohibiting gate entry / exit depending on the presence / absence of an ID card has been proposed (for example, see Patent Document 1).

In order to appropriately respond to visitors, reception by a receptionist having knowledge and experience that can cope with various situations is preferable. The receptionist, for example, asks the visitor to tell the name and affiliation of the prospective visitor, asks the prospective visitor whether there is a visitor, and confirms that he is an appropriate visitor. Appropriate measures such as guiding visitors above.
JP 2001-101465 A

  However, since it is difficult for the receptionist to determine whether the visitor is appropriate or inappropriate, the response to the visitor becomes inappropriate, and this visitor may feel uncomfortable. That is, for example, if a third party tells the receptionist the name of a prospective visitor as a visitor, and if there is a response from the prospective visitor that there is a visitor, the receptionist cannot see through this impersonation. , May allow third parties to enter certain locations. In addition, when the prospective visitor is temporarily absent, the visitor cannot be confirmed as to whether or not the visitor is an appropriate visitor reservation person, which may cause the visitor to wait.

  SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to provide a system and a program that allow a receptionist to easily determine whether a visitor is appropriate and inappropriate, and to appropriately respond to the visitor.

  The reception assistance system of the present invention for solving the above problems is a system for assisting visitor reception, and creates personal information and facial photo information read from a mobile terminal held by a visitor by a visit reception terminal. A first photograph processing means for recognizing the first authentication information as a basis, and a face photograph by crossing with the appropriate first authentication information by referring to the first database based on the personal information recognized by the first processing means. By combining the second processing means for recognizing the second authentication information for which information can be generated, the first authentication information recognized by the first processing means, and the second authentication information recognized by the second processing means, Third processing means for creating face photograph information, fourth processing means for recognizing reservation information by referring to a second database based on personal information recognized by the first processing means, and third processing means The creation result of the face photograph data by, characterized in that it comprises a fifth processing means for transmitting the recognition result of the reservation information by the fourth processing means to visit reception terminal.

  According to the reception assistance system of the present invention, the “first authentication information” read from the mobile terminal held by the visitor and the “second authentication information” corresponding to the personal information read from the mobile terminal held by the visitor. Only when the combination is appropriate, “face photo information” is created by combining the first and second authentication information and displayed on the visit reception terminal. Therefore, the visitor accepts the appropriateness and improperness of the visitor by confirming whether or not the face photograph information is displayed or by comparing the actual visitor's face with the face photograph information displayed on the visit acceptance terminal. Can be easily discriminated.

  Further, “reservation information” corresponding to the personal information read from the mobile terminal of the visitor can be displayed on the visit reception terminal. Therefore, by confirming whether the visitor's reservation information is displayed on the visit reception terminal, or by comparing the actual visit status with the reservation information displayed on the visit reception terminal, the appropriateness and improperness of the visitor are indicated to the receptionist. It can be easily discriminated.

  And according to these discrimination | determination results, a receptionist can be made to respond | correspond appropriately with respect to the visitor.

  In the reception assistance system of the present invention, the fourth processing means recognizes the corresponding manual for the visitor by referring to the third database based on the personal information recognized by the first processing means, and the fifth processing means The correspondence manual for the visitor recognized by the fourth processing means is further transmitted to the visit reception terminal.

  According to the reception assistance system of the present invention, it is possible to cause the receptionist to recognize a response manual corresponding to the visitor's personal information through the visit reception terminal, and to allow the receptionist to appropriately respond to the visitor.

  Furthermore, the reception assistance system of the present invention recognizes a terminal identifier for identifying a mobile terminal whose communication history is recorded in the reservation receiving terminal based on communication with the reservation receiving terminal, And further comprising first auxiliary processing means for permitting registration of the visitor's reservation information in the second database through the reservation reception terminal on the condition that the personal information is recognized by the inquiry to the first database based on the request. Features.

  According to the reception assistance system of the present invention, the reservation information can be registered in the second database based on the terminal identifier recorded in the reservation reception terminal. For this reason, since it is not necessary for the reservation receptionist to input the visitor's detailed personal information to the reservation reception terminal for the registration, the burden on the reservation receptionist can be reduced.

  In addition, the reception assistance system of the present invention recognizes a terminal identifier corresponding to reservation information that is about to be visited by an inquiry to the second database, and is identified by the terminal identifier before the scheduled visit. The apparatus further comprises a second auxiliary processing means for transmitting the visited guide information to the terminal.

  According to the reception assistance system of the present invention, a visitor can be made to recognize guidance information of a visit destination through the portable terminal, and the visit can be assisted.

  The reception assistance program of the present invention for solving the above-mentioned problem is a program that gives a computer a function of assisting visitor reception, and the personal information read from the mobile terminal held by the visitor by the visit reception terminal The first processing function for recognizing the first authentication information that is the basis for creating the facial photo information, and the appropriate first authentication information by referring to the first database based on the personal information recognized by the first processing function The second processing function for recognizing the second authentication information for which the facial photograph information can be created by the multiplication, the first authentication information recognized by the first processing function, and the second authentication information recognized by the second processing function Reservation information is recognized by querying the second database based on personal information recognized by the first processing function and the third processing function that creates facial photo information by crossing A computer having a fourth processing function, a fifth processing function for transmitting a face photograph information creation result by the third processing function and a reservation information recognition result by the fourth processing function to the visit reception terminal. Features.

  According to the reception assistance program of the present invention, the computer is provided with a function for allowing the receptionist to easily determine the appropriateness and inappropriateness of the visitor and appropriately responding to the visitor.

  Embodiments of a reception assistance system and a reception assistance program according to the present invention will be described with reference to the drawings.

  FIG. 1 is a diagram illustrating the configuration of a reception assistance system according to an embodiment of the present invention, FIG. 2 is a functional diagram illustrating reservation reception of the reception assistance system according to one embodiment of the present invention, and FIG. It is function explanatory drawing regarding the visit reception of the reception assistance system in embodiment.

  The reception assistance system shown in FIG. 1 includes a server 100 as hardware and a “reception assistance program” according to the present invention as software that gives the server (computer) 100 various functions to be described later. . The server 100 has a communication function with each of the first database server 101, the second database server 102, and the third database server 103 via a first network such as the Internet or a LAN. In addition, the server 100 includes a reservation reception terminal 210 such as a mobile phone of a worker (reservation receptionist) in an office building and a visit reception terminal 220 installed at the reception of the office building and the second such as the Internet and a LAN. It has a communication function via a network. Note that the first and second networks may be the same network. The reservation receiving terminal 210 has a communication function with the mobile terminal 200 via the telephone network.

  The first database server 101 manages a first database that is registered in association with “personal information” and “second authentication information” of a user of a mobile terminal 200 such as a mobile phone. The “personal information” of the user includes the name, address, gender, age, occupation, etc. that the user presents to the mobile phone company when contracting between the user and the mobile phone company, as well as the phone number of the mobile phone 200. ing. The “second authentication information” is, for example, extracted from the user's face photo information taken at the time of purchase of the mobile phone 200 and is combined with appropriate “first authentication information” as described later. This is the basis for creating the original face photo information. It should be noted that the registration of “first authentication information” in the user's mobile terminal 200 and the registration of “personal information” and “second authentication information” in the first database 101 are socially trusted by a telephone communication company or the like. It is implemented by the same corporation with high characteristics. As a result, a situation in which the first authentication information is arbitrarily registered in the user's portable terminal 200 by the third party or the second authentication information is arbitrarily registered in the first database 101 is avoided.

  The second database server 102 manages a second database in which user personal information, reservation information, and visited guide information are registered in association with each other. “Reservation information” includes information that can specify a visit time, a visit place, a visitor, and the like. The “visit destination information” includes information on the destination address, contact information such as a telephone number, transportation to the nearest station, time required, and the like.

  The third database server 103 manages a third database in which the user's personal information and the visit correspondence manual are registered in association with each other. The “visiting response manual” includes information on various response methods for visitors, such as “Guide to the first gate” and “Guide tea to the reception room”.

  The reception assistance system includes a first auxiliary processing unit 111, a second auxiliary processing unit 112, a first processing unit 121, a second processing unit 122, a third processing unit 123, a fourth processing unit 124, 5 processing units 125. Each unit includes a CPU, ROM, RAM, communication circuit, and the like as hardware, and the program of the present invention as software that gives various functions to each unit. Each unit may be constituted by different CPUs or the like, or may be constituted by a common CPU or the like.

  Based on communication with the reservation receiving terminal 210, the first auxiliary processing unit 111 is a telephone number (terminal) for identifying the mobile terminal 200 in which a communication history (transmission history or incoming call history) is recorded in the reservation receiving terminal 210. Identifier). The first auxiliary processing unit 111 then recognizes the personal information by referring to the first database server 101 based on the terminal identifier, and the second database server of the visitor reservation information through the reservation reception terminal 210 is a requirement. Registration to 102 is permitted.

  The second auxiliary processing unit 112 recognizes the visitor reservation information and the terminal identifier by referring to the second database server 102, and is identified by this terminal identifier before the scheduled visit specified by the reservation information. Information on the visited site is transmitted to the mobile terminal 200.

  The first processing unit 121 recognizes the personal information read from the mobile terminal 200 possessed by the visitor (user) by the visit receiving terminal 220 and the first authentication information as the basis for creating the face photo information as described above. .

  The second processing unit 122 recognizes the second authentication information by referring to the first database server 101 based on the personal information recognized by the first processing unit 121.

  The third processing unit 123 creates visitor face photo information by crossing the first authentication information recognized by the first processing unit 121 and the second authentication information recognized by the second processing unit 122. .

  The fourth processing unit 124 recognizes the reservation information by referring to the second database server 102 based on the personal information recognized by the first processing unit 121. Further, the fourth processing unit 124 recognizes the corresponding manual for the visitor by referring to the third database server 103 based on the personal information recognized by the first processing unit 121.

  The fifth processing unit 125 transmits the face photo information creation result by the third processing unit 123 and the visitor reservation information recognition result by the fourth processing unit 124 to the visit reception terminal 220. Further, the fifth processing unit 125 further transmits a response manual for the visitor recognized by the fourth processing unit 124 to the visit reception terminal 220.

  The function of the reception assistance system having the above-described configuration will be described with reference to FIGS.

  First, the function of the reception assistance system regarding reservation reception will be described with reference to FIG.

  The user and the reservation receptionist use the mobile terminal 200 and the reservation reception terminal 210, respectively, “(User) visits this Friday at 14:00” “(Reservation receptionist) acknowledged” or “(Reservation reception Person in charge) Please come here next Monday "" (User) I understand ", etc. In response to a call (communication) or sending and receiving e-mail (Fig. 2 / S202), the reservation reception terminal 210" "Communication history" is recorded (FIG. 2 / S212). The communication history is specified by, for example, a terminal identifier such as a telephone number or a mail address of the mobile terminal 200 and an incoming time or outgoing time.

  When the reservation receptionist operates the reservation reception terminal 210 and selects and clicks one of the communication histories recorded in the reservation reception terminal 210 (FIG. 2 / s214), it is specified by the selected communication history “ The “terminal identifier” is transmitted from the reservation reception terminal 210 to the server 100 (FIG. 2 / arrow A11).

  In response to this, the first auxiliary processing unit 111 executes “first auxiliary processing” (FIG. 2 / S111). Specifically, after the first auxiliary processing unit 111 recognizes the “terminal identifier” transmitted from the reservation receiving terminal 210, the first database server 101 is notified of the name, sex, occupation, etc. according to this terminal identifier. The “personal information” is inquired (FIG. 2 / arrow A12). When personal information is transmitted as a query result from the first database server 101 to the server 10 (FIG. 2 / arrow A13), the first auxiliary processing unit 111 recognizes the information. Further, the first auxiliary processing unit 111 displays a reservation information input screen of the visitor on the reservation receiving terminal 210 based on communication with the reservation receiving terminal 210 (FIG. 2 / arrow A14) (FIG. 2 / S216). When the reservation receptionist inputs “reservation information” to the reservation reception terminal 210 in accordance with this input screen (FIG. 2 / S218), this “reservation information” is transmitted from the reservation reception terminal 210 to the server 100 (FIG. 2 / Arrow A15). Then, the first auxiliary processing unit 111 transmits the “personal information” and “reservation information” to the second database server 102 (FIG. 2 / arrow A16), and registers the information in the second database in association with each other.

  Further, the second auxiliary processing unit 112 executes “second auxiliary processing” (FIG. 2 / S112). Specifically, the second auxiliary processing unit 112 sends, to the second database server 102 based on the current time, the “mail address (terminal identifier)” corresponding to the reservation information that is about to be visited, and this The “visit destination information” related to the reservation information is inquired (FIG. 2 / arrow A17). Then, when the “terminal identifier” and “visit destination information” related to the reservation information are transmitted from the second database server 102 to the server 100 as a result of the inquiry (FIG. 2 / arrow A18), the second The auxiliary processing unit 112 recognizes the information. In addition, the second auxiliary processing unit 112 transmits an e-mail in which the guidance information of the visited place is posted or attached to the mobile terminal 200 identified by the e-mail address before the scheduled visit (FIG. 2 / arrow A19). As a result, “visit destination information” is displayed on the portable terminal 200 (FIG. 2 / S204).

  Next, the function of the reception assistance system regarding visit reception will be described with reference to FIG.

  When a visitor holds the mobile terminal 200 over the visit reception terminal 220, the visit reception terminal 220 reads “personal information” and “first authentication information” from the mobile terminal 200 (FIG. 3 / arrow A21). These pieces of information are transmitted to the server 100 (FIG. 3 / arrow A22). Note that this personal information may include only a terminal identifier such as a telephone number or a mail address of the mobile terminal 200. In response to this, the first processing unit 121 executes “first processing” for recognizing the “personal information” and “first authentication information” (FIG. 3 / S121).

  In addition, the second processing unit 122 executes “second processing” (S122 in FIG. 3). Specifically, the second processing unit 122 inquires the “second authentication information” to the first database server 101 based on the personal information recognized by the first processing unit 121 (FIG. 3 / arrow A23). Then, when “second authentication information” is transmitted from the first database server 101 to the server 100 as the inquiry result (FIG. 3 / arrow A24), the second processing unit 122 recognizes the information.

  Further, the third processing unit 123 executes “third processing” (S123 in FIG. 3). Specifically, the third processing unit 123 combines “first authentication information” recognized by the first processing unit 121 with “second authentication information” recognized by the second processing unit 122. "Face photo information" is created. Only when the combination of the first and second authentication information is appropriate, that is, when the first and second authentication information is extracted from the face photo information of the appropriate user of the mobile terminal 200 The user's original face photo information is created. As described above, a technique for creating original image information by multiplying two pieces of information extracted from image information is disclosed in, for example, Japanese Patent Application Laid-Open No. 2002-281486, and thus detailed description in this specification is omitted.

  Further, the fourth processing unit 124 executes “fourth processing” (S124 in FIG. 3). Specifically, the fourth processing unit 124 inquires of the second database server 102 based on the “personal information” recognized by the first processing unit 121 for “reservation information” (arrow A25 in FIG. 3). When “reservation information” is transmitted as the authentication result from the second database server 102 to the server 100 (FIG. 3 / arrow A26), the fourth processing unit 124 recognizes the reservation information. Further, the fourth processing unit 124 inquires a “visitor manual” to the third database server 103 based on the “personal information” recognized by the first processing unit 121 (FIG. 3 / arrow A27). When the “corresponding manual” is transmitted from the third database server 103 to the server 100 as the authentication result (FIG. 3 / arrow A28), the fourth processing unit 124 recognizes the corresponding manual.

  Then, the fifth processing unit 125 executes “fifth processing” (FIG. 3 / S125). Specifically, the fifth processing unit 125 transmits the face photo information creation result by the third processing unit 123 and the visitor reservation information and the corresponding manual authentication result by the fourth processing unit 124 to the visit reception terminal 220. (FIG. 3 / arrow A29). Thereby, such information is displayed on the visit reception terminal 220 (FIG. 3 / S222).

  According to the reception assistance system that exhibits the function, “reservation information” can be registered in the second database based on the “terminal identifier” recorded in the reservation reception terminal 210 (FIG. 2 / S111, S214, S216, FIG. 2). S218). For this reason, since the reservation receptionist does not need to input detailed personal information of the visitor to the reservation reception terminal 210 for the registration, the burden on the reservation receptionist can be reduced.

  Further, it is possible to make the visitor recognize the guidance information of the visited place through the portable terminal 200 and assist the visitor's visit (see FIG. 2 / S112, arrows A19 and S204).

  Further, when the combination of “first authentication information” read from the mobile terminal 200 possessed by the visitor and “second authentication information” corresponding to the personal information read from the mobile terminal 200 possessed by the visitor is appropriate Only, the visitor's face photo information is created by crossing the first and second authentication information (see FIG. 3 / S121 to S123), and the visitor's face photo information can be displayed on the visit reception terminal 220 (see FIG. 3). FIG. 3 / see arrows A29 and S222). Therefore, by confirming whether the visitor's face photo information is displayed on the visit reception terminal 220, or by comparing the actual visitor's face with the face photo information displayed on the visit reception terminal 220, the appropriateness of the visitor and Inappropriateness can be easily determined by the receptionist.

  Further, “reservation information” corresponding to the personal information read from the mobile terminal 200 of the visitor is displayed on the visit reception terminal 220 (see FIG. 3 / arrows A29 and S222). Therefore, the visitor accepts whether the visitor's reservation information is displayed on the visit reception terminal 220 or compares the actual visit status with the reservation information displayed on the visit reception terminal 220 to accept the visitor's appropriateness and inappropriateness. The person in charge can be easily discriminated.

  Furthermore, the receptionist can recognize the corresponding manual corresponding to the visitor's personal information through the visit reception terminal 220. The contents of this manual are different depending on the personality and social status of the visitors.

  And according to these discrimination | determination results and recognition results, a receptionist can be made to respond | correspond appropriately with respect to a visitor.

  Incidentally, in response to the personal information and reservation information being registered in the second database by the first auxiliary processing unit 111 (see arrow A16 in FIG. 2), the reservation acceptance confirmation email is sent by the first auxiliary processing unit 111 to the user's mobile phone. It may be transmitted to the terminal 200. In addition, as a reply mail to the reservation reception mail, an email indicating that the reservation is changed or canceled is transmitted to the server 100, and the first auxiliary processing unit 111 is registered in the second database accordingly. The reservation information may be changed or canceled, and information indicating the change or cancellation of the reservation may be transmitted to the reservation reception terminal 210 of the visitor related to the change. Furthermore, the date and place according to the convenience of the prospective visitor are input to the reservation receiving terminal 210, and the first auxiliary processing unit 111 registers the reservation information according to this date and place in the second database (FIG. 2 / arrow). A reservation reception mail concerning the reservation information may be transmitted to the mobile terminal 200 of the user. When the user applies for a reservation by e-mail indicating that the reservation change is allowed (see FIG. 2 / S202), the first auxiliary processing unit 111 receives a reservation reception e-mail according to the convenience of the prospective visitor (scheduled visitor) May be transmitted to the mobile terminal 200.

  When the visitor holds the mobile terminal 200 over the visit reception terminal 220 (see arrow A21 in FIG. 3), the company information such as the annual sales, the number of employees, and the handling products of the visited company is a database (not shown). The process of transmitting to the portable terminal 200 may be executed. The content of the company information provided to the visitor through the mobile terminal 200 may be made different according to the difference in personal information (for example, social status or value for the company) corresponding to the reservation information. Furthermore, when the visitor holds the mobile terminal 200 over the visit acceptance terminal 220 (see FIG. 3 / arrow A21), news such as a new product announcement of the company and personnel changes is distributed to the visitor's mobile terminal 200. May be executed. In addition, when a visitor holds the mobile terminal 200 over the visit reception terminal 220, a process is performed in which information notifying the visit is distributed to the mobile terminals (for example, the reservation reception terminal 210) of the prospective visitor and related parties. Also good.

  In addition, the personal information actually read from the user's mobile terminal 200 by the visit reception terminal 220 and the reading time thereof are registered in association with the second database of the second database server 102, and the predetermined information such as the past one month is registered. A visit history over a period (which can specify when and who visited) may be transmitted (downloaded) to the visit reception terminal 220 or another information processing terminal (not shown).

Structure explanatory drawing of the reception assistance system in one Embodiment of this invention Functional explanatory diagram regarding reservation reception of the reception assistance system in one embodiment of the present invention Functional explanatory diagram regarding visit reception of the reception assistance system in one embodiment of the present invention

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 ... Server (reception assistance system), 101 ... 1st database server, 102 ... 2nd database server, 103 ... 3rd database server, 111 ... 1st auxiliary processing unit, 112 ... 2nd auxiliary processing unit, 121 ... 1st Processing unit 122 122 Second processing unit 123 Third processing unit 124 Fourth processing unit 125 Fifth processing unit 200 Mobile terminal 210 Reservation receiving terminal 220 Visit receiving terminal

Claims (5)

A system that assists the reception of visitors,
First processing means for recognizing personal information read from a mobile terminal held by a visitor by a visit reception terminal and first authentication information as a basis for creating face photo information;
Second processing means for recognizing second authentication information for which face photo information can be created by crossing with appropriate first authentication information by inquiry to the first database based on personal information recognized by the first processing means; ,
Third processing means for creating face photo information by crossing the first authentication information recognized by the first processing means and the second authentication information recognized by the second processing means;
Fourth processing means for recognizing reservation information by inquiry to the second database based on the personal information recognized by the first processing means;
A reception assistance system, comprising: fifth processing means for transmitting a face photograph information creation result by the third processing means and a reservation information recognition result by the fourth processing means to the visit reception terminal. The fourth processing means recognizes the response manual for the visitor by referring to the third database based on the personal information recognized by the first processing means;
The reception assisting system according to claim 1, wherein the fifth processing means further transmits a response manual for the visitor recognized by the fourth processing means to the visit reception terminal.   Based on the communication with the reservation receiving terminal, after recognizing the terminal identifier for identifying the mobile terminal whose communication history is recorded in the reservation receiving terminal, the personal information is obtained by referring to the first database based on the terminal identifier. 2. The reception assistance according to claim 1, further comprising first auxiliary processing means for permitting registration of visitor reservation information in the second database through the reservation reception terminal on the condition that the information is recognized. system.   By referring to the second database, the terminal identifier corresponding to the reservation information that is about to be visited is recognized, and the guidance information of the visited place is transmitted to the mobile terminal identified by the terminal identifier before the scheduled visit. The reception auxiliary system according to claim 1, further comprising second auxiliary processing means. A program for providing a computer with a function of assisting reception of a visitor, the personal information read from the mobile terminal held by the visitor by the visit reception terminal, and first authentication information as a basis for creating face photo information A first processing function to recognize;
A second processing function for recognizing second authentication information for which facial photograph information can be created by crossing with appropriate first authentication information by referring to the first database based on the personal information recognized by the first processing function; ,
A third processing function for creating face photo information by crossing the first authentication information recognized by the first processing function and the second authentication information recognized by the second processing function;
A fourth processing function for recognizing reservation information by referring to the second database based on the personal information recognized by the first processing function;
A reception assistance program, characterized in that a computer is provided with a fifth processing function for transmitting a face photograph information creation result by a third processing function and a reservation information recognition result by a fourth processing function to a visit reception terminal.

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