JP2001291022A - Sales supporting system and sales supporting method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sales supporting system and a sales supporting method for smoothly performing sales. SOLUTION: A sales supporting communication terminal 2 is connected to the Internet 7 connected to plural customer communication terminals 8, a storage means 4 is connected to the sales supporting communication terminal 2 and a judgment means 3 is connected to the storage means 4. A notifying content decision means 9 is connected to the sales supporting communication terminal 2 and the storage means 4 and plural manufacture information communication terminals 5 and sales information communication terminals 6 are connected to the sales supporting communication terminal 2. The judgment means 3 decides the delivery scheduled date of a contract customer and stores the contract customer and the delivery scheduled date in a storage means 4 when a sales contract is concluded and decides the change of the delivery scheduled date and stores the changed delivery scheduled date in the storage means 4 when one of the contract customers cancels the sales contract. The notifying content decision means 9 decides notifying contents from the information of the delivery scheduled date and the sales supporting communication terminal 2 notifies the delivery scheduled date to the contract customer through the Internet 7.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a sales support system and a sales support method for selling a product which takes a long time from the conclusion of a sales contract to the delivery of a product, such as a house or a car.

[0002]

2. Description of the Related Art When a car is sold, it takes a long time from the conclusion of a sales contract to the delivery of the product. Therefore, the sales management department determines the expected delivery date for delivering the product to a contract customer who has concluded the sales contract. . In addition, since the contract customer may cancel (cancel) the sales contract, when the number of purchase applications is greater than the number of products sold, the sales management department will order the purchase of the substitute purchase customer in the order of purchase application or lottery. Is determined. When the contract customer cancels the sales contract, the contract customer's scheduled delivery date is later than the scheduled delivery date of the contract customer, and the purchase priority of the substitute purchase customer is increased.

[0003] Conventionally, a sales representative who has sold a car to a contract customer informs the contract customer of the original scheduled delivery date and the advance of the scheduled delivery date due to cancellation. The sales representative who has received the notification informs the substitute purchase customer of the original purchase priority and the advance of the purchase priority due to cancellation.

[0004]

However, as in the past, when a sales representative notifies a contract customer or a substitute purchase customer of the advance of the scheduled delivery date or the advance of the purchase priority, etc., the sales management department sends a notice to the dealer. Inform your sales representatives of the advance of the scheduled delivery date and the advance of the purchase priority, and then the sales representative advances the scheduled delivery date to contract customers and substitute purchase customers,
Since the advance of the purchase priority must be notified, it is not possible to promptly notify the contract customer and the substitute purchase customer of the advance of the scheduled delivery date and the advance of the purchase priority.
For this reason, the expected delivery date may not be clear to the contract customer, and in such a case, the contract customer becomes uneasy, and the contract customer often cancels the sales contract, and the sales can be performed smoothly. Can not. In addition, the purchase priority may not be clear for the substitute purchase customer. In such a case, the purchase intention of the substitute purchase customer is reduced, or the substitute purchase customer purchases a car of another company and sells smoothly. Can not do.

[0005] The present invention has been made to solve the above-described problems, and has as its object to provide a sales support system and a sales support method that can smoothly perform sales.

[0006]

According to the present invention, there is provided a sales support system for selling a product which takes a long time from the conclusion of a sales contract to the delivery of the product. Sales support processing means connected to a communication network and provided with storage means, wherein the sales support processing means determines the sales priority of the customer when receiving a purchase-related action by the customer; The customer and the sales priority are stored in the storage means, the sales priority is notified to the customer who has performed the purchase-related action via the communication network, and one of the customers cancels the purchase-related action. Then, the sales priority is changed, and the changed sales priority is notified to the other customers stored in the storage means via the communication network.

In this case, the sales support processing means determines the delivery order of the contract customer when the sales contract is concluded, stores the contract customer and the delivery order in the storage means, Notify the contracted customer of the delivery order via, and when any of the contracted customers cancels the sales contract, the delivery order is changed, and the changed delivery order is changed via the communication network. The other contract customers stored in the storage means may be notified.

The sales support processing means determines the scheduled delivery date of the contract customer when the sales contract is concluded, stores the contract customer and the scheduled delivery date in the storage means, Notifying the contract customer of the expected delivery date via a network, and when any of the contract customers cancels the sales contract, changes the scheduled delivery date and changes the scheduled delivery date via the communication network. The expected delivery date may be notified to the other contract customers stored in the storage means.

In these cases, the sales support processing means includes:
When the number of purchase applications is larger than the number of sold products, the purchase priority of the substitute purchase customer is determined, and the substitute purchase customer and the purchase priority are stored in the storage means,
Notify the substitute purchase customer to the purchase priority via the communication network, and when any of the contract customers cancels the sales contract, change the purchase priority and, via the communication network, The substitute purchase customer stored in the storage means may be notified of the changed purchase priority.

In this case, the sales support processing means changes the purchase priority when one of the substitute purchase customers cancels the purchase application, and changes the purchase priority changed via the communication network. The order may be notified to the other substitute purchase customer whose order is stored in the storage means.

[0011] The sales support processing means determines the purchase priority of the substitute purchase customer when the number of purchase applications is larger than the number of products sold, and determines the substitute purchase customer and the purchase priority. Stored in the storage means,
The substitute purchase customer is notified of the purchase priority via the communication network, and when any of the substitute purchase customers cancels the purchase application, the purchase priority is changed and the communication network is changed. The changed purchase priority may be notified to the other substitute purchase customer stored in the storage means via the storage means.

A sales support method using a sales support device connected to a bidirectional communication network, wherein sales information on purchase-related activities of a customer is received, and each customer is sold based on the sales information. The sales priority is determined, and the determined sales priority is notified to each customer. When any of the customers cancels the purchase-related action, the sales priority is changed, and the changed sales priority is changed. Notify the ranking to each customer.

[0013] In this case, when the number of purchase applications is larger than the number of sold products, the planned sales customer and the substitute purchase customer are determined, and the substitute purchase customer is notified via the communication network that the substitute purchase customer is a substitute. May be.

[0014] In this case, when any of the prospective sales customers cancels the purchase-related action, a sellable customer is determined from the substitute purchase customers, and the fact that sales to the sellable customer is enabled is determined. The notification may be made via a communication network.

[0015] In these cases, the sales priority may be the delivery order or the scheduled delivery date.

In this case, the delivery order or the scheduled delivery date may be determined or changed based on the product manufacturing information.

In these cases, the sales priority may be determined in any of the order of purchase application, the order of conclusion of a sales contract, or lottery.

[0018]

In the sales support system and the sales support method according to the present invention, since the customer can know the advance of the sales priority by the notification through the bidirectional communication network, the sales management department changes the sales to the store. Since the sales clerk belonging to is not required to notify the sales priority advance, and the sales rep does not need to notify the customer of the sales priority advance, it is possible to promptly notify the customer of the sales priority advance. For this reason, since the sales priority of the product is clear to the customer, the customer is not anxious, and the purchase-related actions are less likely to be canceled, and the sales can be smoothly performed.

Further, in the sales support system and the sales support method according to the present invention, the contract customer can know the advance of the delivery order and the advance of the scheduled delivery date by the notification by the bidirectional communication network. Since the sales management department does not need to notify the sales staff belonging to the dealer of the advance of the delivery order and the advance of the scheduled delivery date, and then the sales representative does not need to notify the contract customer of the advance of the delivery order and the advance of the scheduled delivery date. It is possible to promptly notify the contract customer of the advance of the delivery order and the advance of the scheduled delivery date. For this reason, since the order of delivery and the expected delivery date are clear for the contract customer, there is no concern for the contract customer, and the contract customer is less likely to cancel the sales contract, and sales can be performed smoothly. it can.

Also, in the sales support system according to the present invention, the substitute purchase customer can know the advance of the purchase priority by the notification by the communication network having bidirectionality, so that the sales management department belongs to the store. Notify the sales clerk of the advance of the purchase priority, and then the sales rep does not need to notify the substitute purchase customer of the advance of the purchase priority, so that the substitute purchase customer can be quickly notified of the advance of the purchase priority. . For this reason, the purchase priority of the substitute purchase customer is clear, so that the purchase motivation of the substitute purchase customer does not decline, or the substitute purchase customer does not purchase another company's car, and sells smoothly. be able to.

[0021]

FIG. 1 is a block diagram showing a sales support system according to the present invention. As shown in the figure, the sales support communication terminal 2 is connected to the Internet 7 which is a communication network having bidirectionality, and the sales support communication terminal 2 has a storage unit 4.
Is connected to the storage means 4, the determination means 3 is connected, the sales support communication terminal 2, the notification content determination means 9 is connected to the storage means 4, and the plurality of manufacturing information communication terminals 5 are connected to the sales support communication terminal 2. The manufacturing information communication terminal 5 is owned by the manufacturing section. Further, a plurality of sales information communication terminals 6 are connected to the sales support communication terminal 2, and the sales information communication terminal 6 is owned by a dealer. A plurality of customer communication terminals (personal computers) 8 of the customer are connected to the Internet 7. Then, when the sales contract is concluded, the determining means 3 determines the delivery order and the expected delivery date of the contract customer, and stores the contract customer, the delivery order and the expected delivery date in the storage means 4, and in this case, the contract When one of the customers cancels the sales contract, the delivery order and the scheduled delivery date are changed, and the changed delivery order and the scheduled delivery date are stored in the storage unit 4.
When the number of purchase applications is larger than the number of sold products, the purchase priority of the substitute purchase customer is determined, and the substitute purchase customer and the purchase priority are stored in the storage means 4. When one of the customers cancels the sales contract, the change of the delivery order and the scheduled delivery date is determined, the changed delivery order and the scheduled delivery date are stored in the storage means 4, and the change of the delivery order and the scheduled delivery date is performed. Accordingly, when one of the substitute purchase customers concludes a sales contract, the delivery order and the expected delivery date of the new contract customer are determined, and the new contract customer, the delivery order, and the expected delivery date are stored in the storage means 4. At the same time, the purchase priority of another substitute purchase customer is changed, the changed purchase priority is stored in the storage means 4, and when any of the substitute purchase customers cancels the purchase application, the purchase priority is changed. And it determines the position of the change, stores the purchase priority changed in the storage unit 4. Further, the notification content determining means 9 determines the notification content from the information on the delivery order, the expected delivery date, and the purchase priority, and writes the notification content to each contract customer and the substitute purchase customer on the sales information home page of the sales support communication terminal 2. In addition, a delivery information e-mail and a priority information e-mail that describe the contents of notification to each contract customer and the substitute purchase customer are created. Further, the sales support communication terminal 2 sends the delivery information e-mail and the priority information e-mail to each customer communication terminal 8 via the Internet 7, and notifies the contract customer and the substitute purchase customer of the delivery order, the expected delivery date, and the purchase priority. I do. Then, the sales support communication terminal 2, the determination means 3, the storage means 4,
The sales support processing means 1 is constituted by the notification content determining means 9, and the sales support processing means 1 is owned by the sales management department. When the sales contract is concluded, the sales support processing means 1 The delivery order and the expected delivery date are determined, and the contract customer and the delivery order are stored in the storage means 4, and the delivery order and the expected delivery date are notified to the contract customer via the Internet 7. When the sales contract is canceled, the delivery order and the scheduled delivery date are changed, the changed delivery order and the scheduled delivery date are stored in the storage means 4, and the changed delivery order and the scheduled delivery date are stored via the Internet 7. The other contract customers stored in the means 4 are notified, and when the number of purchase applications is larger than the number of sold products, the purchase priority of the substitute purchase customer is determined and the substitute purchase customer is determined. And the purchase priority order storage means 4
And notifies the substitute purchase customer of the purchase priority via the Internet 7. In this case, when one of the contract customers cancels the sales contract, the delivery order and the scheduled delivery date are changed, and the changed delivery is changed. The order and the expected delivery date are stored in the storage means 4, and the changed delivery order and the expected delivery date are notified to other contract customers stored in the storage means 4 via the Internet 7, and the contract customer's sales contract is canceled. Accordingly, when one of the substitute purchase customers concludes the sales contract, the delivery order and delivery date of the new contract customer are determined, and the new contract customer, delivery order, and delivery date are stored in the storage means 4. Notifying the new contract customer of the delivery order and expected delivery date via the Internet 7, changing the purchase priority of other substitute purchase customers, and storing the changed purchase priority And notifies the substitute purchase customer via the Internet 7 of the changed purchase priority. When any of the substitute purchase customers cancels the purchase application, the purchase priority is changed and the changed purchase priority is changed. The order is stored in the storage means 4, and the changed purchase priority is notified to other substitute purchase customers stored in the storage means 4 via the Internet 7.

Next, the operation of the sales support system in the case where there is no limitation on the number of products sold, that is, the sales support method according to the present invention will be described with reference to FIG.

First, when a sales contract is concluded, the sales support processing means 1 determines the order of delivery of the contract customer and the expected delivery date, and stores the contract customer, the order of delivery, and the expected delivery date in the storage means 4. . That is, when the sales support communication terminal 2 receives the production information of the product such as the delivery date from the production information communication terminal 5, the production information is stored in the storage means 4, and the sales support communication terminal 2 is connected to the sales information communication terminal 5. 6
, The sales information is stored in the storage means 4. Then, the judging means 3 determines the order of delivery and the expected delivery date in one of the order of purchase application, the order of conclusion of the sales contract, and the lottery based on the sales information and the manufacturing information, and determines the contract customer, the order of delivery, and the estimated delivery date. It is stored in the storage means 4. For example, as shown in FIG. 3, when a sales contract is concluded with the contract customers A to F, the determination means 3 determines the delivery order and the scheduled delivery date of the contract customers A to F, and simultaneously sets the contract customers A to F. ,
The delivery order and the scheduled delivery date are stored in the storage means 4. In this case, each contract customer is given a customer specific mail address for communication from the customer communication terminal 8 to the sales support communication terminal 2, and the customer specific mail address is notified to each contract customer by mail or the like.

Next, the sales support processing means 1 notifies the contract customer of the delivery order and the scheduled delivery date via the Internet 7. That is, the notification content determining means 9 determines the notification content from the information on the delivery order and the expected delivery date, writes the notification content to each contract customer on the sales information homepage of the sales support communication terminal 2, and notifies each contract customer. A delivery information e-mail containing the contents is created, and the sales support communication terminal 2 sends the delivery information e-mail to each customer communication terminal 8 via the Internet 7 to notify the contract customer of a delivery order and a scheduled delivery date. For example, the notification content determining means 9 determines the notification content to the contract customers A to F, writes the notification content to the contract customers A to F on the sales information homepage that can be viewed by the contract customers A to F, and A sales information communication terminal 2 creates a delivery information e-mail that describes the contents of notification to the customer communication terminals 8 of the contract customers A to F via the Internet 7.

Next, when any of the contract customers cancels the sales contract, the sales support processing means 1 determines the order of delivery,
The change of the scheduled delivery date is determined, and the changed delivery order and the scheduled delivery date are stored in the storage unit 4, and the changed delivery order and the scheduled delivery date are changed via the Internet 7.
Notify other contract customers stored in. That is, when the contract customer notifies the sales support communication terminal 2 of the release of the sales contract from the customer communication terminal 8 using the customer specific mail address, the contract release information is stored in the storage means 4, and the decision means 3 Based on the release information, the order of delivery of the contract customer whose order of delivery is lower than that of the person who canceled the sales contract is determined, and the scheduled delivery date is changed. The changed order of delivery and scheduled delivery date are stored in the storage means 4, The notification content determining means 9 determines the content of the notification to the contract customer from the information on the changed delivery order and the expected delivery date, writes the content of the notification to the contract customer on the sales information homepage, and describes the content of the notification to the contract customer. The sales support communication terminal 2 sends the delivery information E-mail to each customer communication terminal 8 via the Internet 7 and stores the changed delivery order and expected delivery date. To notify the other of contract customers who have stored in. For example, FIG.
As shown in (1), when the contract customer D cancels the sales contract, the judging means 3 determines the change of the delivery order and the scheduled delivery date of the contract customers E and F, and changes the changed contract customers E and F.
Is stored in the storage means 4 and the notification content determination means 9 determines the notification content to the contract customers E and F,
Write the contents of notification to contract customers E and F on the sales information homepage that contract customers E and F can view, and create delivery information e-mail that describes the contents of notification to contract customers E and F, and provide a sales support communication terminal. 2 sends the delivery information E-mail to the customer communication terminals 8 of the contract customers E and F via the Internet 7.

When a new sales contract is concluded, the sales support processing means 1 determines the order of delivery and the expected delivery date of the new contract customer, and stores the contract customer, the order of delivery, and the expected delivery date. 4 and notifies the new contract customer of the delivery order and expected delivery date via the Internet 7. That is, when the sales information is transmitted from the sales information communication terminal 6 to the sales support communication terminal 2 such that a new customer has concluded a sales contract, the sales information is stored in the storage means 4 and the determination means 3 determines Based on the manufacturing information, the delivery order of the new contract customer and the scheduled delivery date are determined, the new contract customer, the delivery order, and the scheduled delivery date are stored in the storage means 4, and the notification content determining means 9 determines the new delivery. Delivery information E that determines the notification content to the new contract customer from the information on the ranking and the expected delivery date, writes the notification content to the new contract customer on the sales information homepage, and describes the notification content to the new contract customer. A mail is created, and the sales support communication terminal 2 sends the delivery information e-mail to the customer communication terminal 8 of the new contract customer via the Internet 7 to notify the new contract customer of the delivery order and the expected delivery date. . For example, as shown in FIG. 5, when the customers G and H conclude a new sales contract, the judgment means 3 determines the delivery order and the scheduled delivery date of the contract customers G and H, and sets the contract customers G, H and The order of delivery and the scheduled delivery date are stored in the storage means 4, the notification content determination means 9 determines the content of the notification to the contract customers G and H, and the contract customer G and H are displayed on the sales information homepage which can be viewed. , H, write the contents of notification to the contract customers G, H, and write the delivery information e-mail describing the contents of the notification to the contract customers G, H. 8. Send the delivery information e-mail to 8.

Hereinafter, the same processing is performed every time a sales contract is canceled or a new sales contract is concluded. Then, the contract customer can access the sales information homepage of each contract customer via the Internet 7 using the ID and the password by the customer communication terminal 8 to know the delivery order and the scheduled delivery date.

In such a sales support system and a sales support method, the contract customer can know the delivery order of the goods, the scheduled delivery date, the advance of the goods, and the like from the delivery information E-mail and the sales information homepage. It is not necessary for the department to notify the sales staff belonging to the dealer of the advance of the delivery order and the advance of the scheduled delivery date, and then the sales staff does not need to notify the contract customer of the advance of the delivery order and the advance of the scheduled delivery date. In addition, it is possible to promptly notify the contract customer of the advance of the delivery order and the advance of the scheduled delivery date. For this reason, the expected delivery date is clear to contract customers,
Since the contract customer is not anxious, the contract customer rarely cancels the sales contract, and sales can be smoothly performed. Further, since the contract customer can notify the sales support communication terminal 2 of the cancellation of the sales contract from the customer communication terminal 8 using the customer specific mail address, the sales contract can be executed by a person other than the contract customer who is a party to the sales contract. It can be prevented from being released. Further, the contract customer accesses the sales information homepage of each contract customer via the Internet 7 using the ID and the password by the customer communication terminal 8 so as to know the delivery order and the expected delivery date. It is possible to prevent the person from knowing the delivery order and the expected delivery date.

Next, the operation of the sales support system in the case where the number of products sold is limited, for example, when the number of sales is 5, that is, another sales support method according to the present invention will be described with reference to FIG.

First, when there is a purchase application from a customer and the number of purchase applications is larger than the number of products sold, the sales support processing means 1 determines (selects) a contractable customer and a substitute purchase customer, and When a sales contract is concluded for a contractable customer corresponding to the number of sales, the delivery order of the contract customer,
The scheduled delivery date and the purchase priority of the substitute purchase customer are determined, and the contract customer, the delivery order, the scheduled delivery date, the substitute purchase customer, and the purchase priority are stored in the storage means 4. That is,
First, when the sales support communication terminal 2 receives the manufacturing information such as the delivery available date from the manufacturing information communication terminal 5, the manufacturing information is stored in the storage means 4. When the sales information such as the conclusion of the sales contract is received, the sales information is stored in the storage unit 4. Then, the judging means 3 determines the delivery order and delivery date of the contract customer based on the sales information and the manufacturing information in one of a purchase application order, a sales contract conclusion order, and a lottery, and determines the purchase priority of the substitute purchase customer. At the same time, the contract customer, the delivery order, the scheduled delivery date, the substitute purchase customer, and the purchase priority are stored in the storage means 4. For example, as shown in FIG. 7, there are purchase applications from contract customers A to I, and contract customers A to
When a sales contract is concluded with E, the contracted customers AE
Of the delivery order and expected delivery date of the customer
, And the contract customers AE,
The delivery order, the expected delivery date, the substitute purchase customers F to I, and the purchase priority are stored in the storage means 4. In this case, each contract customer and substitute purchase customer are given a customer specific mail address for communication from the customer communication terminal 8 to the sales support communication terminal 2, and the customer specific mail address is mailed to each contract customer and substitute purchase customer. And so on.

Next, the sales support processing means 1 notifies the contract customer via the Internet 7 of the delivery order and the expected delivery date, and purchase priority, which is substitute information for notifying the substitute purchase customer that the substitute is a substitute. Notify. That is,
The notification content determining means 9 determines the content of notification to the contract customer and the substitute purchase customer from the information on the delivery order, the expected delivery date, and the purchase priority, and stores the contract customer and the substitute purchase customer on the sales information homepage of the sales support communication terminal 2. Delivery information e-mail that contains the contents of the notice to each contract customer, and priority information E that contains the contents of the notice to each substitute purchase customer
A mail is created, and the sales support communication terminal 2 sends the delivery information e-mail and the priority information e-mail to each customer communication terminal 8 via the Internet 7, and delivers the delivery order, the expected delivery date, and the purchase priority to the contract customer and the substitute purchase customer. Notify the ranking. For example,
Notification contents determination means 9 is contract customers AE, substitute purchase customer F
ＩI is determined, and the contents of the notification to the contract customers A 購入 E and the substitute purchase customers F 販 売 I are written on the sales information homepage that can be viewed by the contract customers A〜E and the substitute purchase customers F〜I, and Delivery information e-mails and priority information e-mails describing the contents of the notification to the contract customers A to E and the substitute purchase customers F to I are created, and the sales support communication terminal 2 makes the contract customers A to E The delivery information E-mail and the priority information E-mail are sent to the customer communication terminals 8 of the purchase customers FI.

Next, when any of the contract customers cancels the sales contract, the sales support processing means 1 determines the order of delivery,
The change of the scheduled delivery date is determined, and the changed delivery order and the scheduled delivery date are stored in the storage unit 4, and the changed delivery order and the scheduled delivery date are changed via the Internet 7.
Notify other contract customers stored in. That is, when the contract customer notifies the sales support communication terminal 2 of the release of the sales contract from the customer communication terminal 8 using the customer specific mail address, the contract release information is stored in the storage means 4, and the decision means 3 Based on the release information, the order of delivery of the contract customer whose order of delivery is lower than that of the person who canceled the sales contract is determined, and the scheduled delivery date is changed. The changed order of delivery and scheduled delivery date are stored in the storage means 4, The notification content determining means 9 determines the content of the notification to the contract customer based on the information of the changed delivery order and the expected delivery date, writes the content of the notification to each contract customer on the sales information homepage, and the content of the notification to each contract customer. Is created, and the sales support communication terminal 2 sends the delivery information E-mail to each customer communication terminal 8 via the Internet 7 and stores the changed delivery order and expected delivery date. To notify the other of contract customers who have stored in stage 4. For example,
As shown in FIG. 8, when the contract customer D cancels the sales contract, the judgment means 3 determines the change of the delivery order and the scheduled delivery date of the contract customer E, and also changes the delivery order and the delivery schedule of the changed contract customer E. The date is stored in the storage means 4, the notification content determination means 9 determines the notification content to the contract customer E, writes the notification content to the contract customer E on a sales information homepage which can be viewed by the contract customer E, and A delivery information e-mail that describes the contents of notification to E is created, and the sales support communication terminal 2
Sends the delivery information E-mail to the customer communication terminal 8 of the contract customer E via the Internet 7. In addition, a salable customer is determined from the substitute purchase customers, and information for notifying the salable customer that the sale is possible is notified via the Internet 7. That is, the determination means 3 determines that the purchase priority is the first
The second-place substitute purchase customer is determined to be a salable customer, the notification content determining means 9 determines the content of notification that the salable customer is available for sale, writes the content of notification to the sellable customer on the sales information homepage, and A salesable e-mail containing the contents of the notice to the salesable customer is created, and the sales support communication terminal 2
Sends a sellable e-mail to the customer communication terminal 8 of the sellable customer via the Internet 7 to notify the sellable customer that the contract can be concluded. For example, the notification content determining means 9 determines the content of the notification that the sellable customer, that is, the substitute purchase customer F, is available for sale, and displays the notification content to the substitute purchase customer F on a sales information home page that can be viewed by the substitute purchase customer F. The sales support communication terminal 2 creates a salesable e-mail describing the contents of the notification and the notification to the substitute purchase customer F, and sends the sellable e-mail to the customer communication terminal 8 of the substitute purchase customer F via the Internet 7.

When the salesable customer has concluded the sales contract, the sales support processing means 1 determines the delivery order and delivery date of the new contract customer, and sets the new contract customer, delivery order and delivery date. Is stored in the storage means 4, the delivery order and the expected delivery date are notified to the new contract customer via the Internet 7, the purchase priority of another substitute purchase customer is changed, and the changed purchase priority is stored in the storage means 4. 4
And notifies the substitute purchase customer via the Internet 7 of the changed purchase priority. That is, when a substitute purchase customer having the highest purchase priority has concluded a sales contract, the judging means 3 determines the delivery order and the scheduled delivery date of the customer and stores the changed delivery order and the scheduled delivery date in the storage means. 4 and the notification content determining means 9 determines the notification content to the new contract customer from the information on the delivery order and the scheduled delivery date,
The contents of the notice to the new contract customer are written on the sales information homepage, and the delivery information e-mail containing the contents of the notice to the new contract customer is created, and the sales support communication terminal 2 transmits the new contract customer via the Internet 7. Customer communication terminal 8
And sends a delivery information e-mail to the new contract customer to notify the new contract customer of the delivery order and the expected delivery date, and the determining means 3 decides to change the purchase priority of the other substitute purchase customers, and The notification content determining means 9 stores the notification content to the substitute purchase customer based on the changed purchase priority information, writes the notification content to each substitute purchase customer on the sales information homepage, and The sales support communication terminal 2 sends the priority information E-mail to the customer communication terminal 8 of each of the substitute purchase customers via the Internet 7 to create the priority information e-mail containing the notification contents to the substitute purchase customer. Notify the changed purchase priority. For example, as shown in FIG. 9, when the substitute purchase customer F concludes a sales contract, the determination means 3 determines the delivery order and delivery date of the contract customer F, and changes the delivery order and delivery of the changed contract customer F. The schedule date is stored in the storage means 4, the notification content determination means 9 determines the notification content to the contract customer F, writes the notification content to the contract customer F on a sales information homepage which can be viewed by the contract customer F, and A delivery information e-mail describing the contents of the notification to the customer F is created, and the sales support communication terminal 2
A delivery information e-mail to the customer communication terminal 8 of
The determining means 3 determines the change of the purchase priority of the substitute purchase customers GI, and stores the changed purchase priority of the substitute purchase customers GI in the storage means 4, and the notification content determination means 9.
Determines the contents of the notification to the substitute purchase customers GI, writes the notification contents to the substitute purchase customers GI on the sales information home page that can be viewed by the substitute purchase customers GI, and sends the notification contents to the substitute purchase customers GI. The sales support communication terminal 2 sends the priority information E-mail to the customer communication terminals 8 of the substitute purchase customers GI via the Internet 7.

When any of the substitute purchase customers cancels the purchase application, the sales support processing means 1 changes the purchase priority of the substitute purchase customer whose purchase priority is lower than that of the person who canceled the purchase application. At the same time as the decision, the changed purchase priority is stored in the storage means 4, and the changed purchase priority is notified to the substitute purchase customer via the Internet 7. That is, when the substitute purchase customer notifies the sales support communication terminal 2 of the cancellation of the purchase application from the customer communication terminal 8 using the customer specific mail address, the application cancellation information is stored in the storage unit 4 and the determination unit 3 determines The change of the purchase priority of the substitute purchase customer whose purchase priority is lower than that of the person who has canceled the purchase application is determined, the changed purchase priority is stored in the storage means 4, and the notification content determination means 9 is changed. Determines the content of notification to the substitute purchase customer from the information of the purchase priority, writes the notification content to each substitute purchase customer on the sales information homepage, and creates a priority information email that describes the content of the notification to each substitute purchase customer Then, the sales support communication terminal 2 sends the priority information E-mail to the customer communication terminal 8 of each substitute purchase customer via the Internet 7 to notify the substitute purchase customer of the changed purchase priority. . For example, as shown in FIG. 10, when the substitute purchase customer H cancels the purchase application,
The determining means 3 determines the change of the purchase priority of the substitute purchase customer I, stores the changed purchase priority of the substitute purchase customer I in the storage means 4, and the notification content determination means 9 notifies the substitute purchase customer I of the notification. Determine the content, write the notification contents to the substitute purchase customer I on the sales information homepage that can be viewed by the substitute purchase customer I, and create a priority information e-mail that describes the notification contents to the substitute purchase customer I, and support sales. Communication terminal 2
Sends priority information E-mail to the customer communication terminal 8 of the substitute purchase customer I via the Internet 7.

When a new purchase application is made, the sales support processing means 1 determines the purchase priority of the new substitute purchase customer and stores the purchase priority of the new substitute purchase customer in the storage means 4. Then, the new substitute purchase customer is notified of the purchase priority via the Internet 7.
That is, from the sales information communication terminal 6 to the sales support communication terminal 2
When sales information such as an application for purchase from a new customer is sent, the sales information is stored in the storage means 4,
The determination means 3 determines the purchase priority of the substitute purchase customer who has made the new purchase application, stores the new substitute purchase customer and the purchase priority in the storage means 4, and the notification content determination means 9 determines the new purchase priority. The content of the notification to the substitute purchase customer is determined from the ranking information, the content of the notification to the substitute purchase customer who has made a new purchase application is written on the sales information homepage, and the content of the notification to the substitute purchase customer who has made the new purchase application is The described priority information e-mail is created, and the sales support communication terminal 2 sends the priority information e-mail to the customer communication terminal 8 of the substitute purchase customer who has made a new purchase application via the Internet 7, and the purchase priority is given to the substitute purchase customer. Notify the ranking. For example,
As shown in FIG. 11, when new substitute purchase customers J and K make a new purchase application, the determination means 3 determines the purchase priority of the substitute purchase customers J and K, and sets the new substitute purchase customers J and K. K, the purchase priority is stored in the storage means 4, and the notification content determination means 9 determines the content of the notification to the substitute purchase customers J, K, and the substitute purchase is made to the sales information home page which can be viewed by the substitute purchase customers J, K. The contents of the notification to the customers J and K are written, and the priority information e-mail containing the contents of the notification to the substitute purchase customers J and K is created, and the sales support communication terminal 2 transmits the substitute purchase customers J and K via the Internet 7. Priority information E-mail is sent to the customer communication terminal 8.

When there is a purchase application from a customer and the number of purchase applications is smaller than the number of products sold, the sales support processing means 1 determines only contractable customers and concludes a sales contract with the contractable customer. In this case, the contract customer's order of delivery and expected delivery date are determined, and the contract customer,
The delivery order and the scheduled delivery date are stored in the storage means 4. Next, the sales support processing means 1 notifies the contract customer via the Internet 7 of the delivery order and the scheduled delivery date. In this case, when one of the contract customers cancels the sales contract, the sales support processing means 1 determines the change of the delivery order and the scheduled delivery date, and stores the changed delivery order and the scheduled delivery date in the storage means 4. The stored delivery order and the scheduled delivery date are stored and notified to other contract customers stored in the storage means 4 via the Internet 7. In addition, if a customer makes a new purchase application and the sum of the number of contract customers and the number of new purchase applications is equal to or less than the number of products sold, and the new purchase applicant concludes a sales contract, Means 1 determines the delivery order and delivery date of a new contract customer, stores the new contract customer, delivery order, and delivery date in storage means 4, and delivers the delivery to the new contract customer via Internet 7. Notify the order and expected delivery date. When a new purchase application is received from a customer and the sum of the number of contract customers and the number of new purchase applications exceeds the number of sold products, the sales support processing means 1
Determines the contractable customer and the substitute purchase customer for the new purchase applicant, and when a sales contract is concluded for the contractable customer corresponding to the number of products sold, the delivery order and scheduled delivery date of the new contract customer After determining the purchase priority of the substitute purchase customer, the new contract customer, its delivery order, the expected delivery date, the substitute purchase customer, and the purchase priority are stored in the storage means 4, and then the new contract is made via the Internet 7. Notify the customer of the delivery order and expected delivery date,
Notify alternate purchase customers of purchase priority.

Hereinafter, cancellation of the sales contract, cancellation of the purchase application,
The same process is performed each time there is a new purchase application. The contract customer and the substitute purchase customer can access the sales information homepage via the Internet 7 by using the customer communication terminal 8 using the ID and the password to know the delivery order, the expected delivery date, and the purchase priority. .

In such a sales support system and a sales support method, the contract customer and the substitute purchase customer use the delivery information E-mail, the priority information E-mail, the sales information homepage, the delivery order, the expected delivery date, the purchase priority, and the like. The sales management department informs the sales staff belonging to the dealer of the delivery order, the expected delivery date, the advance of the purchase priority, etc. from the sales management department, and then the sales staff notifies contract customers and substitute purchase customers. Since there is no need to notify the delivery order, the expected delivery date, the advance of the purchase priority, and the like, the contract customer and the substitute purchase customer can be quickly notified of the delivery order, the estimated delivery date, the advance of the purchase priority, and the like. For this reason, since the order of delivery and the expected delivery date are clear for the contract customer, there is no concern for the contract customer, and the contract customer is less likely to cancel the sales contract, and sales can be performed smoothly. it can. In addition, since the purchasing priority of the substitute purchase customer is clear, the willingness of the substitute purchase customer to purchase is not reduced, or the substitute purchaser does not buy a car of another company, and the contract customer does not Can be smoothly carried out when canceling. Further, the contract customer and the substitute purchase customer can notify the sales support communication terminal 2 of the sales contract and the cancellation of the purchase application from the customer communication terminal 8 using the customer specific mail address.
It is possible to prevent the sales contract and the purchase application from being canceled by anyone other than the contract customer or the substitute purchase customer who is the party of the purchase application. In addition, the contract customer and the substitute purchase customer access the sales information homepage of each contract customer and the substitute purchase customer via the Internet 7 using the ID and the password by the customer communication terminal 8 to provide a delivery order, a scheduled delivery date, Now that you know your purchase priority, you can give others a delivery order,
It is possible to prevent the scheduled delivery date and the purchase priority from being known.

In the above-described embodiment, the case where the purchase-related act is a purchase application and a contract is described. However, the present invention can be applied to a case where the purchase-related act is other than a purchase application and a contract. it can. Further, in the above-described embodiment, the case where the sales priority is the delivery order of the contract customer, the expected delivery date, and the purchase priority of the substitute purchase customer has been described, but the sales priority is the delivery order, the expected delivery date, the purchase priority. The present invention can be applied to cases other than the ranking. Further, in the above-described embodiment, when any of the contract customers who are sales customers cancels the sales contract,
A contractable customer who has determined a salesable customer from the substitute purchase customers, but is a planned customer, and a contractable customer who has not yet concluded a sales contract but can sign a contract if it indicates the intention to conclude the contract May cancel a sales contract or a purchase application, a sales-possible customer may be determined from the substitute purchase customers. Further, in the above-described embodiment, the contract customer and the substitute purchase customer use the customer communication terminal 8 to communicate with the customer.
D and the password are used to access the sales information homepage of each contract customer and substitute purchase customer via the Internet 7 to know the delivery order, the expected delivery date, and the purchase priority. The customer-specific homepage address for browsing the sales information homepage with the customer communication terminal 8 is assigned to the substitute purchase customer, and the customer-specific homepage address is notified to each contract customer and the substitute purchase customer by mail or the like. Is the customer communication terminal 8
By using the customer specific homepage address and the password, the sales information homepage of each contract customer or substitute purchase customer may be accessed via the Internet 7 to know the delivery order, the expected delivery date, and the purchase priority. In this case as well, it is possible to prevent other persons from knowing the delivery order, the expected delivery date, and the purchase priority.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing a sales support system according to the present invention.

FIG. 2 is a flowchart for explaining the operation of the sales support system shown in FIG. 1, that is, a sales support method according to the present invention.

FIG. 3 is an explanatory diagram of an operation of the sales support system described with reference to FIG. 2;

FIG. 4 is an explanatory diagram of an operation of the sales support system described with reference to FIG. 2;

FIG. 5 is an explanatory diagram of the operation of the sales support system described with reference to FIG. 2;

FIG. 6 is a flowchart for explaining another operation of the sales support system shown in FIG. 1, that is, another sales support method according to the present invention.

7 is an explanatory diagram of the operation of the sales support system described with reference to FIG.

8 is an explanatory diagram of the operation of the sales support system described with reference to FIG.

9 is an explanatory diagram of the operation of the sales support system described with reference to FIG.

FIG. 10 is an explanatory diagram of the operation of the sales support system described with reference to FIG. 6;

11 is an explanatory diagram of the operation of the sales support system described with reference to FIG.

[Description of Signs] 1 ... Sales support processing means 2 ... Sales support communication terminal 3 ... Determining means 4 ... Storage means 7 ... Internet 9 ... Notification content determining means

Claims (12)

[Claims] 1. A sales support system for selling a product which requires a long time from the conclusion of a sales contract to the delivery of the product, wherein the sales support process is connected to a bidirectional communication network and provided with a storage means. Means for determining a sales priority of the customer when receiving a purchase-related action by the customer, storing the customer and the sales priority in the storage means, Notifying the customer who has performed the purchase-related action via the network, the sales priority, and when any of the customers cancels the purchase-related action, the sales priority is changed and the communication network is changed. A sales support system for notifying the other customers stored in the storage means of the changed sales priority via the storage means. 2. The sales support processing means determines a delivery order of a contract customer when a sales contract is concluded,
The contract customer and the delivery order are stored in the storage means, the delivery order is notified to the contract customer via the communication network, and when any of the contract customers cancels the sales contract, the delivery Change the order,
2. The sales support system according to claim 1, wherein the changed delivery order is notified to the other contract customers stored in the storage means via the communication network. 3. The sales support processing means determines a scheduled delivery date of a contract customer when a sales contract is concluded, stores the contract customer and the scheduled delivery date in the storage means, and stores the communication circuit. Notifying the contract customer of the expected delivery date via a network, and when any of the contract customers cancels the sales contract, changes the scheduled delivery date and changes the scheduled delivery date via the communication network. 2. The sales support system according to claim 1, wherein the scheduled delivery date is notified to the other contract customers stored in the storage means. 4. The sales support processing means determines the purchase priority of a substitute purchase customer when the number of purchase applications is larger than the number of sold products, and stores the substitute purchase customer and the purchase priority. Means, and notifies the substitute purchase customer of the purchase priority via the communication network, and when any of the contract customers cancels the sales contract, changes the purchase priority, and The sales support system according to claim 2 or 3, wherein the changed purchase priority is notified to the substitute purchase customer stored in the storage means via a communication network. 5. The sales support processing means, when any of the substitute purchase customers cancels the purchase application, changes the purchase priority and changes the purchase priority changed via the communication network. The sales support system according to claim 4, wherein the other sub-purchase customers stored in the storage means are notified. 6. The sales support processing means determines the purchase priority of the substitute purchase customer when the number of purchase applications is larger than the number of products sold, and determines the substitute purchase customer and the purchase priority. The replacement priority is stored in the storage means, and the purchase priority is notified to the substitute purchase customer via the communication network, and when any of the substitute purchase customers cancels the purchase application, the purchase priority is changed. 2. The sales support system according to claim 1, further comprising notifying the changed purchase priority changed through the communication network to another substitute purchase customer stored in the storage unit. 3. 7. A sales support method using a sales support device connected to a bidirectional communication network, comprising: receiving sales information on purchase-related activities of a customer; The sales priority is determined, and the determined sales priority is notified to each customer. When any of the customers cancels the purchase-related act, the sales priority is changed, and the changed sales priority is changed. A sales support method characterized by notifying each customer of a ranking. 8. When the number of purchase applications is greater than the number of products sold, a sales prospective customer and a substitute purchase customer are determined, and the substitute purchase customer is notified of the substitute through the communication network. The sales support method according to claim 7, wherein: 9. When any of the sales-scheduled customers cancels the purchase-related action, a sales-possible customer is determined from the substitute purchase customers, and the communication to the effect that the sales can be made to the sales-stable customer is made. 9. The sales support method according to claim 8, wherein the notification is made via a circuit network. 10. The sales support method according to claim 7, wherein the sales priority is a delivery order or a scheduled delivery date. 11. The sales support method according to claim 10, wherein the delivery order or the expected delivery date is determined or changed based on product manufacturing information. 12. The sales support method according to claim 7, wherein said sales priority is determined in one of a purchase application order, a sales contract conclusion order, and a lottery.