JP5418084B2 - Distribution integration support system, ordering support apparatus, inventory management support apparatus, shipping operation support apparatus, ordering support apparatus control program, and logistics integration support method - Google Patents

Description

  The present invention relates to a logistics integration support system, ordering support device, inventory management support device, shipping operation support device, ordering support device control program, and logistics integration support method suitable for supporting integrated management of product logistics About.

Conventionally, there are a sales management method, a sales management system, and a product sales system disclosed in Patent Document 1, for example, as systems for managing product sales such as management of ordering and ordering of products and management of inventory.
In the prior art disclosed in Patent Document 1, a stock quantity status is set based on the number of merchandise inventory held by a retail store and the merchandise inventory quantity held by a wholesaler, and information corresponding to the order contents and the status of the inventory quantity is set. Is displayed on the ordering terminal. The merchandise allocation process for the received order is performed by examining the merchandise inventory held by the retail store, and allocating the inventory if allocation is possible, and requesting allocation from a wholesaler if allocation is not possible.

JP 2001-22577 A

In the prior art disclosed in Patent Document 1, by requesting a wholesaler to reserve, inventory risk can be reduced by reducing loss of sales opportunities due to lack of inventory or reducing the number of defective stocks on the retail store side. it can. However, there is still a possibility that the retail store will hold a defective inventory in that it owns the actual product. Moreover, in the prior art of the above-mentioned patent document 1, it is necessary to place an order with a wholesaler for a product that is not enough for the retail store side, and to ship the product for the shortage of the wholesaler. In addition, if there is a large order that is not enough if the number of inventory at the retail point side and the number of inventory allocated by the wholesaler is not sufficient, the shipment must be divided between the retailer and the wholesaler. Problems may arise.
Therefore, the present invention has been made paying attention to such an unsolved problem of the conventional technology, and a logistics integration support system and an ordering support device suitable for efficiently distributing goods. An object of the present invention is to provide an inventory management support device, a shipping work support device, an ordering support device control program, and a logistics integration support method.

[Mode 1] In order to achieve the above object, the logistics integration support system according to mode 1 includes an order receiving support device for supporting an order receiving operation for a product ordered by a customer and an ordering operation for an ordered product to a product supplier Logistics integration support comprising: an inventory management support device that supports inventory management of products stored in a warehouse managed by the product supplier; and a shipping operation support device that supports shipping operations of the products stored in the warehouse A system,
The ordering support device, the inventory management support device, and the shipping work support device are connected so that data communication is possible,
The ordering support apparatus includes:
Order processing means for receiving an order for the product ordered by the customer;
An allocatable inventory quantity storage means for storing an allocatable inventory quantity that is allocated by the inventory management support apparatus and is an inventory quantity that can be allocated for the goods stored in the warehouse;
An allocatable inventory number updating unit that updates the allocatable inventory number stored in the allocatable inventory number storage unit based on the order number of the product received by the order processing unit;
Based on the update result of the reservable inventory number updating means, shipping instruction information transmitting means for transmitting the shipping instruction information of the product received by the order processing means to the shipping work support device;
Order information transmitting means for transmitting, to the inventory management support device, order information of products corresponding to the shipping instruction reception information received from the shipping work support device and indicating that the shipping instruction of the shipping instruction information has been received. ,
The inventory management support device includes:
First inventory quantity information storage means for storing inventory quantity information relating to the inventory quantity of products stored in the warehouse;
Based on the inventory quantity information stored in the first inventory quantity information storage means, an allocatable inventory quantity allocating means for allocating the allocatable inventory quantity of commodities stored in the warehouse to the ordering support apparatus. When,
First inventory quantity information updating means for updating the inventory quantity information stored in the first inventory quantity information storage means based on the order information received from the ordering support device;
The shipping work support device includes:
Second inventory quantity information storage means for storing inventory quantity information relating to the inventory quantity of products stored in the warehouse;
Shipping instruction reception information transmitting means for transmitting shipping instruction reception information indicating that a shipping instruction indicated by the shipping instruction information received from the ordering support apparatus is received to the ordering support apparatus;
Second inventory quantity information updating means for updating inventory quantity information stored in the second inventory quantity information storage means based on the shipment quantity of the commodity corresponding to the accepted shipping instruction.

  With such a configuration, when the order placement support device accepts an order for the product ordered by the customer by the order processing means, the reservable inventory stored in the reservable inventory number storage means by the reservable inventory number update means. The number is updated based on the order number of the product received by the order processing means. For example, when a customer orders a product via a telephone, FAX, network, etc., the order processing means obtains the number of orders entered by the operator in the case of a telephone, FAX, and for the order via the network, The order quantity input (or selected) at the terminal is acquired via the network, and order processing is performed. The order processing includes, for example, processing for associating and storing customer identification information, type of ordered product, number of ordered products, payment method, delivery destination information, desired delivery date, etc. Become.

  In addition, the order placement support device, when the allocatable inventory quantity is updated by the allocatable inventory quantity updating means, the shipping instruction information sending means sends the shipping instruction for the product for which the order has been accepted based on the update result of the allocatable inventory quantity Information is sent to the shipping work support device. On the other hand, when receiving the shipping instruction reception information indicating that the shipping instruction of the transmitted shipping instruction information has been received from the shipping work support device, the ordering information transmitting means returns the ordering information of the product corresponding to the received shipping instruction reception information. Sent to the inventory management support device.

  Further, the inventory management support device is configured to store the product stored in the warehouse with respect to the ordering support device based on the inventory number information stored in the first inventory number information storage unit by the allocatable inventory number allocation unit. Allocate the available inventory quantity, which is the available inventory quantity. Here, the initial allocation of the available inventory quantity is performed, for example, before the start of acceptance of the order in the ordering support device, and then irregularly in response to a request from the ordering support device side. Reassignment takes place. Further, when order information is received from the ordering support device, the number of stocks stored in the first stock quantity information storage means by the first stock quantity information update means based on the order quantity of the product indicated by the received order information. Update information.

  In addition, when the shipping operation support apparatus receives the shipping instruction information from the ordering support apparatus, the shipping instruction reception information indicating that the shipping instruction indicated by the received shipping instruction information has been received by the shipping instruction reception information transmitting unit is provided. Transmit to the ordering support apparatus. For example, the shipping instruction acceptance information is transmitted after the invoice has been created after confirming that the shipping instructed product can be shipped. Then, the second inventory quantity information updating means updates the inventory quantity information of the shipped goods stored in the second inventory quantity information storage means based on the number of shipped goods (shipment quantity).

  Based on the above, the ordering support device is managed by the merchant (seller) who sells the product, the stock management support device is managed by the supplier (product supplier), and the shipping work support device is shipped. The logistics integration support system of the present embodiment can obtain the following effects as managed by a trader (such as a transport trader) who performs the work. The following forms 2 and later will be described as the same configuration.

First, in the form of the available inventory quantity, the available inventory quantity (virtual inventory quantity) is allocated to the ordering support device, and the product sales side (seller) does not own the actual product, Thus, it is possible to perform merchandise order processing (including inventory allocation processing). Thereby, the effect that the loss of the sales opportunity due to the shortage of inventory can be reduced without taking the risk that the sales side has unnecessary inventory is obtained.
Further, the sales order receiving / ordering support device directly sends a shipping instruction to the shipping work support device for shipping the product, and purchase / sell processing (order processing, incoming shipment) with the product supplier. Processing, sales recording processing, etc.) can be postponed. As a result, it is possible to reduce the time required to ship the ordered product.

[Mode 2] Further, the logistics integration support system of mode 2 is the logistics integration support system of mode 1, wherein the inventory management support device includes:
An upper limit number setting means for setting an upper limit number of the available inventory quantity,
The allocatable inventory quantity assigning unit sets the allocatable inventory quantity so as to be less than the upper limit number set by the upper limit number setting unit.

With such a configuration, the commodity supply side can set the upper limit number of the available inventory quantity for the ordering support apparatus under the management of the sales side by the upper limit number setting means. Furthermore, the inventory management support apparatus can allocate the allocatable inventory quantity less than the upper limit number set for the ordering support apparatus on each sales side by the allocation available inventory quantity assigning means.
As a result, by setting the upper limit number to an appropriate value according to the sales power of the sales side, the effect of reducing the risk that the product supply side holds unnecessary inventory due to poor sales etc. can be obtained .

[Mode 3] Furthermore, the logistics integration support system of mode 3 is the logistics integration support system of mode 1 or 2, wherein the ordering support device is
Lower limit number setting means for setting a lower limit number of the remaining number of the available inventory quantity;
When the allocatable inventory quantity stored in the allocatable inventory quantity storage means is equal to or less than the lower limit number set by the lower limit number setting means, the inventory management support apparatus is compensated for the allocatable inventory quantity. A compensation request transmitting means for transmitting a compensation request,
The inventory management support device includes:
Based on the inventory quantity information stored in the first inventory quantity information storage unit, in response to the compensation request received from the ordering support apparatus, the reserveable inventory quantity of the requesting order management apparatus of the request source is compensated. And a reserveable inventory quantity compensation means.

In such a configuration, the ordering support device on the sales side issues a compensation request by the compensation request transmitting means when the allocatable inventory quantity stored in the allocatable inventory quantity storage means is less than or equal to the lower limit number. Automatically sent to the inventory management support device on the product supply side. In addition, upon receiving a compensation request from the ordering support device, the inventory management support device on the product supply side automatically compensates the allocatable inventory quantity by the allocatable inventory quantity compensation means.
Therefore, it is possible to automatically compensate the reserveable inventory quantity without human intervention when the reserveable inventory quantity is insufficient.

[Mode 4] Further, the logistics integration support system according to mode 4 is the logistics integration support system according to any one of modes 1 to 3, wherein the shipping operation support device includes:
When there are a plurality of warehouses managed by the commodity supplier, based on the shipping instruction information received from the ordering support apparatus and the inventory quantity information stored in the second inventory quantity information storage means, A shipping warehouse selection means for selecting a warehouse capable of shipping the product indicated by the shipping instruction from the warehouse;
Warehouse information output means for outputting information on the warehouse selected by the shipping warehouse selection means.

With such a configuration, the shipping work support device responds to the shipping instruction from the plurality of warehouses at different locations managed by the product supplier based on the shipping instruction information and the inventory quantity information by the shipping warehouse selecting means. You can select the warehouse to ship the goods. Further, the warehouse information output means can output information on the warehouse selected by the shipping warehouse selection means.
This makes it possible to automatically select a warehouse that can ship products from multiple warehouses and output the information, thereby reducing the labor required for the shipping operator to select a warehouse that can be shipped. The effect of being able to be obtained.
Here, the warehouse information output means corresponds to a means for displaying information on a liquid crystal display or a CRT display, a means for printing information on a print medium such as a printer, and the like.

[Form 5] Furthermore, the distribution integration support system of form 5 is the distribution integration support system of form 4, wherein the shipping instruction information includes information on the type and number of products to be shipped, and information on the shipping address of the products. Including
The stock quantity information includes information on the location of each warehouse, information on products stored in each warehouse, and information on the number of stocks of goods stored in each warehouse,
The shipment warehouse selecting means stores the shipping instruction information received from the ordering support apparatus and the second inventory quantity information storage when the plurality of warehouses managed by the commodity supplier exist at a plurality of different locations. Based on the inventory quantity information stored in the means, select the warehouse closest to the ship-to address as the warehouse that can be shipped,
The warehouse information output means outputs information including information on the location of the warehouse as information on the warehouse that can be shipped.

With such a configuration, the shipping operation support device has a necessary number of products corresponding to the shipping instruction among a plurality of warehouses at different locations managed by the product supplier and is the closest warehouse to the shipping address. Information including location information can be output.
As a result, it is possible to easily select a warehouse that can ship the product and is closest to the shipping destination as the shipping source warehouse, so that the time until the arrival of the product can be minimized as much as possible. can get.

[Mode 6] On the other hand, in order to achieve the above object, the ordering support apparatus of mode 6 is an ordering support that supports ordering work for a product ordered by a customer and ordering work for a product supplier of the ordered product. An apparatus, an inventory management support device that supports inventory management of products stored in a warehouse managed by the product supplier, and a shipping work support device that supports shipping operations of the products stored in the warehouse, The ordering support device applicable to a logistics integration support system in which the ordering support device, the inventory management support device, and the shipping work support device are connected so as to be capable of data communication,
Order processing means for receiving an order for the product ordered by the customer;
An allocatable inventory quantity storage means for storing an allocatable inventory quantity that is allocated by the inventory management support apparatus and is an inventory quantity that can be allocated for the goods stored in the warehouse;
Reservable inventory number updating means for updating the reservable inventory number stored in the reservable inventory number storage means based on the order number of the product received by the order processing means;
Based on the update result of the reservable inventory number updating means, shipping instruction information transmitting means for transmitting the shipping instruction information of the product received by the order processing means to the shipping work support device;
Order information transmitting means for transmitting, to the inventory management support device, order information of products corresponding to the shipping instruction reception information received from the shipping work support device and indicating that the shipping instruction of the shipping instruction information has been received. .
With such a configuration, it is possible to obtain operations and effects equivalent to those of the ordering support apparatus in the physical distribution integrated support system described in aspect 1.

[Mode 7] In order to achieve the above object, the inventory management support apparatus according to mode 7 is an ordering support system that supports an order receiving operation for a product ordered by a customer and an ordering operation for an ordered product to a product supplier. An apparatus, an inventory management support device that supports inventory management of products stored in a warehouse managed by the product supplier, and a shipping work support device that supports shipping operations of the products stored in the warehouse, The inventory management support apparatus applicable to a logistics integration support system in which an ordering support apparatus, the inventory management support apparatus, and the shipping work support apparatus are connected so as to be capable of data communication,
First inventory quantity information storage means for storing inventory quantity information relating to the inventory quantity of products stored in the warehouse;
Based on the inventory quantity information stored in the first inventory quantity information storage means, an allocatable inventory quantity allocating means for allocating the allocatable inventory quantity of commodities stored in the warehouse to the ordering support apparatus. When,
First inventory quantity information updating means for updating the inventory quantity information stored in the first inventory quantity information storage means based on the order information received from the ordering support apparatus.
With such a configuration, it is possible to obtain the same operations and effects as those of the inventory management support device in the physical distribution integrated support system described in aspect 1.

[Mode 8] In order to achieve the above object, the ordering support apparatus control program according to mode 8 receives the ordering work of the product ordered by the customer and the ordering work of the ordered product to the product supplier. An order support device, an inventory management support device that supports inventory management of products stored in a warehouse managed by the product supplier, and a shipping work support device that supports shipping work of the products stored in the warehouse. An ordering support apparatus control program for controlling the ordering support apparatus in a physical distribution integrated support system in which the ordering support apparatus, the inventory management support apparatus, and the shipping operation support apparatus are connected so as to be capable of data communication. ,
Computer
Order processing means for receiving an order for the product ordered by the customer;
The available inventory quantity stored in the available inventory quantity storage means for storing the available inventory quantity, which is the available inventory quantity of the goods stored in the warehouse, allocated by the inventory management support device, Reservable inventory quantity updating means for updating based on the number of orders of products received by the processing means;
Based on the update result of the reservable inventory number updating means, shipping instruction information transmitting means for transmitting the shipping instruction information of the product received by the order processing means to the shipping work support device; and
In order to function as ordering information transmission means for transmitting product ordering information corresponding to the shipping instruction reception information received from the shipping work support apparatus and indicating that the shipping instruction of the shipping instruction information has been received to the inventory management support apparatus Including programs.
With such a configuration, when the program is executed by a computer, the same operations and effects as those of the ordering support apparatus in the logistics integration support system according to the first aspect can be obtained.

[Mode 9] In order to achieve the above object, the logistics integration support method according to mode 9 is an ordering support that supports ordering work for a product ordered by a customer and ordering work for a product supplier of the ordered product Data communication is possible between the device, the inventory management support device that supports the inventory management of the products stored in the warehouse managed by the product supplier, and the shipping work support device that supports the shipping operation of the products stored in the warehouse A logistics integration support method for comprehensively supporting logistics of the product by the ordering support device, the inventory management support device, and the shipping work support device,
The ordering support apparatus is
An order processing step for receiving an order for the product ordered by the customer;
Based on the order quantity of the product received in the order processing step, the available inventory quantity for storing the available inventory quantity, which is the available inventory quantity of the goods stored in the warehouse, allocated by the inventory management support device. An allocatable inventory quantity update step for updating the allocatable inventory quantity stored in the storage means;
A shipping instruction information transmission step of transmitting, to the shipping work support device, shipping instruction information of the product received in the order processing step based on the update result of the reserveable inventory quantity updating step;
An order information transmission step of transmitting, to the inventory management support device, order information of a product corresponding to the shipping instruction reception information received from the shipping operation support device and indicating that the shipping instruction of the shipping instruction information has been received. ,
The inventory management support device,
Based on the stock quantity information stored in the first stock quantity information storage means for storing the stock quantity information relating to the stock quantity of the goods stored in the warehouse, the stock order support device stores the stock quantity information in the warehouse. Assigning an allocatable inventory quantity for allocating the allocatable inventory quantity for a given product;
A first inventory quantity information updating step for updating the inventory quantity information stored in the first inventory quantity information storage means based on the order information received from the ordering support device;
The shipping work support device
A shipping instruction reception information transmission step for transmitting, to the ordering support apparatus, shipping instruction reception information indicating that a shipping instruction indicated by the shipping instruction information received from the ordering support apparatus has been received;
Stock quantity information of the product stored in the second stock quantity information storage means for storing stock quantity information related to the stock quantity of the product stored in the warehouse based on the shipment quantity of the product corresponding to the accepted shipping instruction. And a second inventory quantity information update step for updating.
If it is such a structure, the effect | action and effect equivalent to the physical distribution integrated assistance system of the form 1 can be acquired.

1 is a block diagram illustrating a schematic configuration of a distribution integration support system 1. FIG. 2 is a block diagram illustrating a detailed configuration of the ordering support apparatus 10. FIG. 3 is a block diagram showing a detailed configuration of an inventory management support device 20. FIG. 3 is a block diagram showing a detailed configuration of a shipping work support device 30. FIG. 4 is a flowchart illustrating an example of a flow of ordering support processing in the ordering support apparatus 10. It is a flowchart which shows an example of the reserveable stock quantity supplement process. It is a flowchart which shows an example of an allocation possible stock number allocation process. 4 is a flowchart illustrating an example of order receiving processing in the inventory management support device 20. It is a flowchart which shows an example of a shipping work support process. It is a figure which shows an example of the operation | movement sequence of each assistance apparatus which comprises the distribution integrated assistance system. It is a figure which shows an example of the operation | movement sequence of the compensation process of the reserveable stock quantity.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 to FIG. 11 are diagrams showing embodiments of a logistics integration support system, ordering support device, inventory management support device, shipping operation support device, ordering support device control program, and logistics integration support method according to the present invention. is there.
First, the structure of the physical distribution integration support system according to the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing a schematic configuration of a logistics integration support system 1 according to the present invention.
As shown in FIG. 1, the logistics integration support system 1 includes an order placement support device 10, an inventory management support device 20, a shipping work support device 30, customer terminals 40_1 to 40_n (n is a natural number), and a network 50. It is comprised including. In FIG. 1, the ordering support device 10, the inventory management support device 20, and the shipping work support device 30 each have a single configuration, but the present invention is not limited to this configuration, and each device is managed. Depending on the number of managers, there may be multiple units.

  The ordering support apparatus 10 is under the control of each seller who purchases and sells products from a product supplier, and receives work orders received from customers, and performs inventory allocation of received products. And the work of giving a shipping instruction to the shipping company for the goods. Further, the ordering support apparatus 10 supports the work of placing an order for the received product with the product supplier and the operation of managing information on the customer who purchased the product. Further, the ordering support apparatus 10 supports the buying and selling process such as the receiving / shipping process and the sales accounting process of the product for which the shipping instruction has been given.

The inventory management support device 20 is under the control of a product supplier such as a wholesale store, and performs operations for managing a warehouse for storing products, operations for managing the number of stocks of products stored in the warehouse, It supports the work of accepting orders for products ordered from dealers. Further, the inventory management support device 20 supports sales processing such as sales recording processing of ordered products.
The shipping work support device 30 is placed under the control of a trader (mainly a transporter) that carries out the work of shipping the goods in the warehouse managed by the product supplier, and the shipping work of the goods according to the shipping instructions from each seller. Is to support.

The customer terminals 40_1 to 40_n are composed of personal computers (hereinafter referred to as PCs) and the like, and customers place orders for products to the ordering support apparatus 10 via websites provided by the respective sellers. It is a terminal that can. Hereinafter, when it is not necessary to distinguish, it is simply referred to as a customer terminal 40.
The network 50 is a wide area network in which a plurality of computer networks such as the Internet are interconnected. The ordering support device 10, the inventory management support device 20, the shipping work support device 30, and the customer terminal 40_1 connected to the network 50. ˜40 — n are connected so that data communication is possible.

Next, a detailed configuration of the ordering support apparatus 10 will be described with reference to FIG. Here, FIG. 2 is a block diagram showing a detailed configuration of the ordering support apparatus 10.
As shown in FIG. 2, the ordering support apparatus 10 includes a data communication unit 10a, a data control unit 10b, an order processing unit 10c, an order information storage unit 10d, an allocatable inventory quantity updating unit 10e, and an allocation possible. It includes an inventory quantity storage unit 10f and an allocatable inventory quantity information setting unit 10g.

The ordering support apparatus 10 further includes a shipping instruction processing unit 10h, an ordering processing unit 10i, a trading information storage unit 10j, a customer information management unit 10p, and a customer information storage unit 10q.
The data communication unit 10a includes a network interface card (NIC) and driver software that drives the NIC. And according to the instruction | indication from the data control part 10b, the function which transmits data to the apparatus connected to the network 50, The function which receives the data transmitted from the apparatus connected to the network 50 via the network 50, have.

The data control unit 10b has a function of transmitting data received via the data communication unit 10a to each component, and a device connected to the network 50 via the data communication unit 10a in response to a transmission request from each component And a function of transmitting data to.
The order processing unit 10c generates a function for providing a Web page for product sales, a function for processing an order for a product ordered by a customer via the Web page, and generating order information when the order is confirmed. The received order information is stored in the order information storage unit 10d. Further, it has a function of generating order information based on order information input by an operator in response to an order from a customer by telephone or FAX other than the customer terminal 40, and storing the generated order information in the order information storage unit 10d. doing.

The order information storage unit 10d has a storage medium for storing the order information, and a function of writing (storing) the order information generated by the order processing unit 10c in the storage medium in response to a write command from the order processing unit 10c. It is what has. Further, it has a function of reading out the order information stored in the storage medium and outputting it to the command source in response to a read command from the order processing unit 10c or the customer information management unit 10p.
Here, the order information includes customer identification information, identification information of the product ordered by the customer (model number, etc.), number of orders, information indicating whether or not the order remains, information on the delivery destination of the product (customer address, customer designation) Address, address of a receiving place such as a convenience store), desired delivery date information, scheduled delivery date information, and the like.

  The allocatable inventory quantity updating unit 10e has a function of updating the allocatable inventory quantity that is the allocatable inventory quantity stored in the allocatable inventory quantity storage unit 10f. Specifically, when there is a new product or the like, a request for replenishment of the available inventory quantity for the new product is transmitted to the inventory management support apparatus 20 under the management of the product provider. Further, it is periodically determined whether or not the allocatable inventory quantity stored in the allocatable inventory quantity storage unit 10f is less than or equal to a preset ordering point. In response to this, a request for replenishment of the available inventory quantity is transmitted. Then, based on the compensation information in response to the compensation request from the inventory management support device 20, an update process is performed to compensate the reserveable inventory quantity stored in the reserveable inventory quantity storage unit 10f by the compensateable quantity indicated by the compensation information.

  The allocatable inventory quantity storage unit 10f includes a storage medium that stores the allocatable inventory quantity, and writes (stores) the allocatable inventory quantity in the storage medium in response to a write command from the allocatable inventory quantity update unit. It is what has. Further, it has a function of reading out the available stock quantity stored in the storage medium and outputting it to the command source in response to a read command from the available stock quantity updating unit 10e, the order processing unit 10c, or the like.

  The reserveable inventory quantity information setting unit 10g has a function of setting an appropriate number of reserveable inventory quantities and an order point. However, the appropriate number is set so as not to exceed an allocation upper limit number (described later) set in the inventory management support device 20. For example, it is limited by software so that a numerical value exceeding the upper limit of allocation cannot be set. Further, in the present embodiment, the allocation upper limit number can be set only by a person who has the operating authority of the inventory management support apparatus 20.

The shipping instruction processing unit 10h generates a shipping instruction information based on the order information of the ordered product in response to an instruction from the order processing unit 10c, and transmits the generated shipping instruction information to the shipping work support device 30. And a function of outputting an instruction to the data control unit 10b. When the data control unit 10b receives a shipping instruction information transmission instruction from the shipping instruction processing unit 10h, the data control unit 10b transmits the shipping instruction information to the shipping work support device 30 via the data communication unit 10a.
Here, the shipping instruction information includes store information, product identification information, shipping quantity information, customer information (for example, name or membership number, delivery address information), and the like.

  The order processing unit 10i has a function of storing the shipping instruction reception information received from the shipping work support apparatus 30 via the network 50 and the data communication unit 10a in the trading information storage unit 10j. Furthermore, when a preset time is reached, a function for generating order information based on the product information included in the shipping instruction reception information stored in the trading information storage unit 10j, and a transmission instruction for the generated order information Is output to the data control unit 10b. As a result, when receiving an order information transmission instruction, the data control unit 10b transmits order information corresponding to the transmission instruction to the shipping work support apparatus 30 via the data communication unit 10a.

  Further, the order processing unit 10i also has a function of performing a receiving / shipping process and a sales recording process for recording the sales of a product that has been received and shipped. Furthermore, the order processing unit 10i also has a function of generating trading information based on the processing results of the arrival shipping process and the sales accounting process, and a process of storing the generated trading information in the trading information storage unit 10j. Here, the buying and selling information includes information on products that have been received and shipped, information on sales of products that have been received and shipped, and the like.

  The sales information storage unit 10j has a storage medium for storing sales information, and writes (stores) the sales information of the product ordered by the order processing unit 10i in response to a write command from the order processing unit 10i. ) It has a function. Further, it has a function of reading trading information stored in the storage medium and outputting it to the command source in response to a read command from the order processing unit 10i or the like.

  The customer information management unit 10p receives the information (product name, serial number, etc.) of the product that has been shipped, received from the shipping work support device 30 via the network 50 and the data communication unit 10a, and the customer who purchased the product. It has a function of generating customer information based on the order information. Furthermore, it has the function to perform the process (output of a write command) which memorize | stores the produced | generated customer information in the customer information storage part 10q.

The customer information storage unit 10q has a storage medium for storing customer information, and has a function of writing (storing) customer information in the storage medium in response to a write command from the customer information management unit 10p. Further, it has a function of reading customer information stored in the storage medium and outputting it to the command source in response to a read command from the customer information management unit 10p or the like.
Here, the order information storage unit 10d, the reserveable inventory number storage unit 10f, the buying and selling information storage unit 10j, and the customer information storage unit 10q may all be the same storage medium, Different storage media may be used. Further, only a part of the storage medium may be the same.

  Here, the storage medium is a semiconductor storage medium such as RAM or ROM, a magnetic storage type storage medium such as FD or HD, an optical reading type storage medium such as CD, CDV, LD, or DVD, or a magnetic storage type such as MO. / Optical reading type storage medium, including any storage medium that can be read by a computer regardless of electronic, magnetic, optical, or other reading methods. The same applies to storage media described below.

Although not shown, the ordering support apparatus 10 includes a storage medium storing a dedicated program for performing operation control of each component and various arithmetic processes, a processor for executing the program, The computer system includes a RAM that temporarily stores data necessary for execution.
Each of the above components is connected to a processor so as to be able to exchange data with each other via a bus that is a signal line for transferring data.

Next, a detailed configuration of the inventory management support device 20 will be described with reference to FIG. Here, FIG. 3 is a block diagram showing a detailed configuration of the inventory management support apparatus 20.
As shown in FIG. 3, the inventory management support device 20 includes a data communication unit 20a, a data control unit 20b, an inventory quantity information storage unit 20c, an allocatable inventory quantity allocation unit 20d, an allocation information setting unit 20e, An allocation upper limit number setting unit 20f, an order processing unit 20g, a trading information storage unit 20h, and an inventory number information updating unit 20i are configured.

The data communication unit 20a includes a NIC and driver software that drives the NIC. And according to the instruction | indication from the data control part 20b, the function which transmits data to the apparatus connected to the network 50, The function which receives the data transmitted from the apparatus connected to the network 50 via the network 50 have.
The data control unit 20b has a function of transmitting data received via the data communication unit 20a to each component and a device connected to the network 50 via the data communication unit 20a in response to a transmission request from each component And a function of transmitting data to.

The stock quantity information storage unit 20c has a storage medium for storing information related to the stock quantity of products stored in the warehouse (hereinafter referred to as stock quantity information), and stores the stock quantity information from the stock quantity information update unit 20i. It has a function of writing (storing) inventory quantity information in a storage medium in response to an update instruction (write command). Further, it has a function of reading stock quantity information stored in the storage medium and outputting it to the command source in response to a read command from the allocatable stock quantity allocation unit 20d, the order processing unit 20g, or the like. Here, the stock quantity information is information including identification information of each warehouse, location information of each warehouse, identification information of products stored in each warehouse, and information on the number of products in stock corresponding to each identification information.
The allocatable inventory quantity allocation unit 20d generates allocation information based on the inventory quantity information stored in the inventory quantity information storage unit 20c and a preset allocation ratio, and the generated allocation information is stored in the allocation information setting unit 20e. It has a function of storing in a storage medium.

  Here, the allocation information includes information in which what percentage of the inventory number is allocated to each dealer such as an agency, a mass retailer, and a retail store is allocated as the allocable inventory quantity. For example, for the total number of products in stock, for example, 400 (40%) is assigned to the agency, 300 (30%) is assigned to the mass retailer, and the remaining 300 (30%) is assigned to the retailer. Furthermore, the allocation information includes information on the number of available stocks actually allocated to each store. For example, of the 300 assigned to the mass sales stores A to F, the information includes that 50 is assigned to the mass sales store A, 30 is assigned to the mass sales store B,.

Further, the number of available stocks is the number of stocks that can be virtually (logically) reserved by each dealer among the stocks stored in the warehouse. Specifically, the reserveable inventory quantity is allocated to each sales point as a point. On the other hand, the merchandise supply side needs to secure in-stock inventory for each dealer as much as the allocated inventory quantity.
Further, the reservable inventory quantity allocating unit 20d supports the ordering support of the transmission source of the replenishment request in response to the replenishment request for the reservable inventory quantity received from the ordering support apparatus 10 via the network 50 and the data communication unit 20a. It has a function of generating compensation information for the device 10. Furthermore, it has the function to transmit the produced | generated compensation information to the ordering support apparatus 10 of the transmission origin of a compensation request via the data control part 20b and the data communication part 20a.

Here, the compensation information is information generated in response to a compensation request, and includes product identification information (product model number), information on the number of compensations that can be compensated (requested compensation number), and information on the number of compensated compensations. (Compensation number), information on the number of compensation waiting for compensation (number of compensation waiting), and the like.
Further, the compensation information specifically includes the requested compensation number included in the compensation request, the allocation upper limit number set by the allocation upper limit number setting unit 20f, and the reservable inventory number stored in the allocation information setting unit 20e, It is generated based on the inventory quantity information stored in the inventory quantity information storage unit 20c.

Moreover, the allocation upper limit number is the maximum allocation number of the allocable inventory number that can be set only for the person (product supplier) who has the operation authority of the inventory management support device 20, and can allocate more than the allocation upper limit number. There are restrictions so that the number of stocks cannot be allocated.
Therefore, in the present embodiment, the allocatable inventory number allocation unit 20d subtracts the remaining number from the allocated upper limit number when the sum of the compensation request number and the remaining number of the allocatable inventory number exceeds the allocated upper limit number. Compensation information including the required number of compensations is generated. Note that other configurations such as a configuration in which an error message is returned without generating compensation information when the total of the requested compensation number and the remaining number exceeds the allocation upper limit number may be employed.

  The allocation information setting unit 20e has a storage medium for storing allocation information, and in response to an allocation information setting instruction (write command) via an allocatable inventory quantity allocation unit 20d, an operation unit (not shown), or the like, Has a function of writing (storing) to a storage medium. Further, it has a function of reading the allocation information stored in the storage medium and outputting it to the command source in response to a read command from the allocatable inventory quantity allocation unit 20d.

  The allocation upper limit number setting unit 20f has a storage medium for storing information indicating the allocation upper limit number (hereinafter referred to as allocation upper limit number information), and responds to an allocation upper limit number setting instruction via an operation unit (not shown). And has a function of generating allocation upper limit number information. Furthermore, the allocation upper limit number setting unit 20f has a function of setting (storing in a storage medium) the generated allocation upper limit number information. Further, it has a function of reading the allocation upper limit number information stored in the storage medium and outputting it to the command source in response to a read command from the allocatable inventory number allocation unit 20d or the like.

  The order processing unit 20g has a function of performing processing for receiving an order for a product included in the ordering information based on the ordering information received from the ordering support apparatus 10 via the network 50 and the data communication unit 20a. In the present embodiment, since the ordering information is transmitted after the shipping instruction is given in the ordering support device 10, the product is already shipped when the ordering information is received from the ordering support device 10. It has been or has been completed.

  Specifically, the order processing unit 20g performs, as order processing, an update instruction for subtracting the order quantity of the product included in the order information from the inventory quantity indicated by the inventory quantity information stored in the inventory quantity information storage unit 20c. The process which outputs to the update part 20i is performed. Further, a process of counting sales of the ordered product, generating trading information based on the information of the ordered product and the sales information, and storing the generated trading information in the trading information storage unit 20h. Do.

The sales information storage unit 20h has a storage medium for storing sales information, and writes (stores) the sales information of the product ordered by the order processing unit 20g in response to a write command from the order processing unit 20g. ) It has a function. Further, it has a function of reading trading information stored in the storage medium and outputting it to the command source in response to a read command from the order processing unit 20g or the like.
The inventory quantity information update unit 20i has a function of updating the inventory quantity information stored in the inventory quantity information storage unit 20c in response to an update instruction from an operator via an operation unit (not shown).

Further, the inventory quantity information update unit 20i has a function of updating the inventory quantity information stored in the inventory quantity information storage unit 20c in response to an update instruction from the order processing unit 20g.
Furthermore, it has a function of performing a collation process between the inventory quantity information received from the shipping work support apparatus 30 via the network 50 and the data communication unit 20a and the inventory quantity information stored in the inventory quantity information storage unit 20c. .
Here, the storage quantity information storage unit 20c, the allocation information setting unit 20e, the allocation upper limit number setting unit 20f, and the trading information storage unit 20h may all be the same storage medium or all of them. Different storage media may be used. Further, only a part of the storage medium may be the same.

Although not shown, the inventory management support device 20 stores a storage medium storing a dedicated program for performing operation control of various components and various arithmetic processes, a processor for executing the program, The computer system includes a RAM that temporarily stores data necessary for execution.
Each of the above components is connected to a processor so as to be able to exchange data with each other via a bus that is a signal line for transferring data.

Next, a detailed configuration of the shipping work support device 30 will be described with reference to FIG. Here, FIG. 4 is a block diagram showing a detailed configuration of the shipping work support device 30.
As shown in FIG. 4, the shipping work support apparatus 30 includes a data communication unit 30a, a data control unit 30b, an inventory quantity information updating unit 30c, an inventory quantity information storage unit 30d, a shipping instruction receiving unit 30e, The instruction acceptance information storage unit 30f, the shipping warehouse selection unit 30g, a display unit 30h, and a shipping completion information transmission processing unit 30i are configured.

The data communication unit 30a includes a NIC and driver software that drives the NIC. A function of transmitting data to a device connected to the network 50 in accordance with an instruction from the data control unit 30b, and a function of receiving data transmitted from a device connected to the network 50 via the network 50. have.
The data control unit 30b has a function of transmitting data received via the data communication unit 30a to each component, and a device connected to the network 50 via the data communication unit 30a in response to a transmission request from each component And a function of transmitting data to. Further, the data control unit 30b has a function of displaying various information on the display unit 30h in response to a display request from each component.

The inventory quantity information updating unit 30c has a function of updating the inventory quantity information stored in the inventory quantity information storage unit 30d based on the inventory quantity information received from the inventory management support apparatus 20 via the network 50 and the data communication unit 30a. Have. For example, the stock quantity information is transmitted from the stock management support apparatus 20 when the stock quantity information is initially set or when a product is received from the manufacturer and the number of goods stored in the warehouse varies.
Further, the inventory quantity information updating unit 30c has a function of updating the inventory quantity information stored in the inventory quantity information storage unit 30d in response to an update instruction from the shipping instruction receiving unit 30e. For example, it has a function of performing an update process for reducing the amount of inventory to be shipped from the total inventory number indicated by the inventory quantity information.

The inventory quantity information update unit 30c has a function of updating the inventory quantity information stored in the inventory quantity information storage unit 30d based on an update instruction from an operator via an operation unit (not shown). That is, in this embodiment, the operator can directly input an update instruction via the operation unit to update the inventory quantity information.
The stock quantity information storage unit 30d has a storage medium for storing stock quantity information related to the stock quantity of products stored in a warehouse managed by the product supplier, and updates the stock quantity information from the stock quantity information update unit 30c. It has a function to write (store) inventory quantity information in a storage medium in response to an instruction (write command). Further, it has a function of reading out the stock quantity information stored in the storage medium and outputting it to the command source in response to a read command from the stock quantity information updating unit 30c, the shipping instruction receiving unit 30e, or the like.

  The shipping instruction receiving unit 30e has a function of receiving a shipping instruction of the shipping instruction information according to the shipping instruction information received from the ordering support apparatus 10 via the network 50 and the data communication unit 30a. Specifically, based on the number of products included in the received shipping instruction information and the inventory quantity indicated by the inventory quantity information stored in the inventory quantity information storage unit 30d, the shipping instruction has been accepted when shipping is possible. The shipping instruction reception information indicating is generated. Then, the generated shipping instruction reception information is stored in the shipping instruction reception information storage unit 30f, and a transmission instruction for shipping instruction reception information is output to the data control unit 30b. When the data control unit 30b receives a shipping instruction reception information transmission instruction from the shipping instruction reception unit 30e, the data control unit 30b transmits the shipping instruction reception information to the ordering support apparatus 10 via the data communication unit 30a. Here, the shipping instruction acceptance information is information including an invoice number and the like.

  The shipping instruction reception information storage unit 30f has a storage medium for storing the shipping instruction information and the shipping instruction reception information. The shipping instruction reception information or the shipping instruction reception information write instruction from the shipping instruction reception unit 30e It has a function of writing (storing) information or shipping instruction acceptance information in a storage medium. Further, it has a function of reading the shipping instruction information or the shipping instruction receiving information stored in the storage medium and outputting it to the command source in response to a reading command from the shipping instruction receiving unit 30e or the data control unit 30b.

  The shipping warehouse selection unit 30g has a function of selecting a shipping source warehouse based on the shipping instruction information received from the ordering support device 10 and the inventory quantity information stored in the inventory quantity information storage unit 30d. . In the present embodiment, the product supplier manages a plurality of warehouses, and when they exist in a plurality of different locations, the number of products included in the shipping instruction information can be shipped out of the warehouses that can be shipped. Select the warehouse closest to your address.

Further, the shipping warehouse selection unit 30g has a function of outputting an instruction to display the selected warehouse information on the display unit 30h to the data control unit 30b. When the data control unit 30b receives a display instruction from the shipping warehouse selecting unit 30g, the data control unit 30b executes a process of displaying information on the selected warehouse on the display unit 30h. Thereby, the information of the selected warehouse is displayed on the display unit 30h.
The display unit 30h includes a display device such as a liquid crystal display or a CRT display, and has a function of displaying an image in accordance with an image signal from the data control unit 30b.

The shipping completion information transmission processing unit 30i generates shipping completion information indicating that the shipment of the product has been completed in response to a transmission instruction from the operator via an operation unit (not shown), and a transmission instruction for the generated shipping completion information Is output to the data control unit 30b.
Specifically, shipment completion information including product information (such as a serial number) of a product for which shipment has been completed is generated.
When the data control unit 30b receives a shipment completion information transmission instruction from the shipment completion information transmission processing unit 30i, the data control unit 30b transmits the shipment completion information to the ordering support device 10 via the data communication unit 30a.
Here, each storage medium of the stock quantity information storage unit 30d and the shipping instruction reception information storage unit 30f may be the same storage medium or different storage media.

In addition, although not shown, the shipping work support apparatus 30 includes a dedicated program for performing operation control of each component and various arithmetic processes, a processor for executing the program, data necessary for executing the program, and the like. And a computer system including a RAM for temporarily storing the memory.
Each of the above components is connected to a processor so as to be able to exchange data with each other via a bus that is a signal line for transferring data.

Next, based on FIG. 5, the flow of the ordering support process in the ordering support apparatus 10 will be described. Here, FIG. 5 is a flowchart showing an example of the flow of the ordering support process in the ordering support apparatus 10.
When the ordering support apparatus 10 starts the ordering support process, as shown in FIG. 5, first, the process proceeds to step S100, where it is determined whether or not an order for a product is received from a customer in the order processing unit 10c. If it is determined and it is determined that an order has been placed (Yes), the process proceeds to step S102; otherwise (No), the process proceeds to step S120.

When the process proceeds to step S102, the order receiving processing unit 10c compares the allocatable inventory quantity stored in the allocatable inventory quantity storage unit 10f with the order quantity of the product, and the process proceeds to step S104.
In step S104, the order processing unit 10c determines whether or not the order quantity is less than or equal to the allocatable inventory quantity. If it is determined that the order quantity is less than or equal to the allocatable inventory quantity (Yes), an update instruction is sent to the allocatable inventory quantity updating unit 10e. The process proceeds to step S106. On the other hand, when it is determined that there are more than the available inventory numbers (No), the process proceeds to step S112.

When the process proceeds to step S106, the allocatable inventory quantity update unit 10e updates the allocatable inventory quantity stored in the allocatable inventory quantity storage unit 10f, and the process proceeds to step S108. That is, the inventory of the ordered product is allocated from the number of available inventory. When placing orders for products via the website, the number of stocks that can be allocated is displayed as the number of stocks, and the customer confirms the remaining number of products by looking at the number of stocks and places an order. Can do.
In step S108, the order processing unit 10c generates order information based on the order details of the ordered product, and the process proceeds to step S110.
In step S110, the order processing unit 10c stores the order information generated in step S108 in the order information storage unit 10d, and the process proceeds to step S100.

On the other hand, if the order quantity exceeds the reserveable inventory quantity in step S104 and the process proceeds to step S112, the order processing unit 10c determines whether or not the order of the product is confirmed, and if it is determined (Yes) ) Proceeds to step S114, otherwise (No) proceeds to step S118.
When the process proceeds to step S114, the order receiving processing unit 10c generates order remaining order information, and the process proceeds to step S116.
In step S116, the order processing unit 10c stores the remaining order information generated in step S114 in the order information storage unit 10d, and the process proceeds to step S100.

On the other hand, when the process proceeds to step S118, the order receiving unit 10c discards the order and proceeds to step S100.
In step S100, if there is no order for the product and the process proceeds to step S120, the shipping instruction processing unit 10h determines whether or not the shipping time has come. If it is determined that the shipping time has come (Yes), the process proceeds to step S122. If not (No), the process proceeds to step S128.

When the process proceeds to step S122, the shipping instruction processing unit 10h outputs a shipping instruction information transmission instruction for the order information stored in the order information storage unit 10d, and the process proceeds to step S124.
In step S124, the shipping instruction processing unit 10h generates shipping instruction information based on the order information corresponding to the transmission instruction, and the process proceeds to step S126.
In step S126, the shipping instruction processing unit 10h transmits the shipping instruction information generated in step S124 to the shipping work support apparatus 30 via the data control unit 10b and the data communication unit 10a, and the process proceeds to step S100.

In step S120, when the process proceeds to step S128 instead of the shipping time, the order processing unit 10i determines whether or not the shipping instruction reception information from the shipping work support apparatus 30 has been received. If it is determined that it has been received (Yes), the process proceeds to step S130. If not (No), the process proceeds to step S134.
When the process proceeds to step S130, the order processing unit 10i stores the shipping instruction reception information received in step S128 in the trade information storage unit 10j, and the process proceeds to step S132.

  When the process proceeds to step S132, the order processing unit 10i performs an arrival process and a shipping process based on the shipping instruction reception information stored in step S130, and the process proceeds to step S100. In the present embodiment, since the product is handled as a virtual stock, the incoming / outgoing processing is processing of a bond or the like. In addition, when the merchandise seller has an actual stock of the sold product, the stock processing is also included.

On the other hand, when the process proceeds to step S134, the order processing unit 10i determines whether or not the order time is reached. When it is determined that the order time is reached (Yes), the process proceeds to step S136, and otherwise ( No) moves to step S144.
When the process proceeds to step S136, the order processing unit 10i generates ordering information for the product corresponding to the shipping instruction reception information stored in the sales information storage unit 10j, and the process proceeds to step S138. In other words, the shipping instruction for the ordered product is given first, and when the preset ordering time is reached, the ordering process for the products for which the shipping instruction has been issued on that day is collectively performed.

In step S138, the order processing unit 10i transmits the order information generated in step S136 to the inventory management support apparatus 20 via the data control unit 10b and the data communication unit 10a, and the process proceeds to step S140.
In step S140, the order processing unit 10i executes a process of counting sales of products that have been received and shipped, and the process proceeds to step S142.
In step S142, the order processing unit 10i generates trading information based on the processing results of the arrival shipping process in step S132 and the sales accounting process in step S140, and stores the generated trading information in the trading information storage unit 10j. Then, the process proceeds to step S100.

On the other hand, in step S134, when it is not the order time but the process proceeds to step S144, the order receiving processing unit 10c determines whether or not the reservable inventory number has been updated. The process proceeds to step S146. On the other hand, when it determines with not having been updated (No), it transfers to step S100.
When the process proceeds to step S146, the order processing unit 10c determines whether or not the remaining order information is stored in the order information storage unit 10d, and if it is determined that it is stored (Yes), The process proceeds to step S148. On the other hand, if it is determined that it is not stored (No), the process proceeds to step S100.

When the process proceeds to step S148, the order processing unit 10c compares the allocatable inventory number stored in the allocatable inventory number storage unit 10f with the order number indicated by the order information remaining in the order, and the process proceeds to step S150. To do.
In step S150, the order processing unit 10c determines from the comparison result in step S148 whether or not the number of orders received is less than or equal to the allocatable inventory number. If not (No), the process proceeds to step S100.

Next, based on FIG. 6, the flow of the reserveable inventory quantity compensation process in the ordering support apparatus 10 will be described. Here, FIG. 6 is a flowchart showing an example of the reserveable inventory quantity compensation process.
In the order placement support apparatus 10, when the reserveable inventory quantity compensation process is started, the process first proceeds to step S200 as shown in FIG.
In step S200, the reservable inventory quantity update unit 10e determines whether or not the preset confirmation time of the reservable inventory quantity has been reached. If it is determined that the confirmation time has been reached (Yes), the process proceeds to step S202. If not (No), the process proceeds to step S218. In the present embodiment, the confirmation time is set to come at least once a day after the end of the buying and selling process.

When the process proceeds to step S202, the allocatable inventory quantity update unit 10e obtains the allocatable inventory quantity stored in the allocatable inventory quantity storage unit 10f and the order point set in the allocatable inventory quantity information setting unit 10g. In comparison, the process proceeds to step S204.
In step S204, the allocatable inventory quantity updating unit 10e determines whether the allocatable inventory quantity is less than or equal to the order point based on the comparison result in step S202. The process proceeds to step S206. On the other hand, if it is determined that the available inventory quantity is greater than the order point (No), the process proceeds to step S200. That is, when the available inventory quantity is greater than the order point, it is determined that there is no need for compensation, and the confirmation time of the next day is awaited.

When the process proceeds to step S206, the allocation possible stock quantity update unit 10e determines whether the corresponding product is not in a waiting state for compensation based on the compensation waiting number of the compensation information stored in the allocation possible stock quantity storage unit 10f. judge. If it is determined that the state is not waiting for compensation (Yes), the process proceeds to step S208. If not (No), the process proceeds to step S214.
When the process proceeds to step S208, the reservable inventory quantity update unit 10e calculates a compensation number based on the current allocatable inventory quantity and the appropriate number set by the allocatable inventory quantity information setting unit 10g, The process proceeds to S210. In the present embodiment, the compensation number is calculated by “compensation number = appropriate number−current reserveable inventory number” so that the current reserveable inventory number becomes an appropriate number.

In step S210, the reserveable inventory quantity update unit 10e generates a compensation request based on the compensation number calculated in step S208 or the supplementary addition number calculated in step S216, and the process proceeds to step S212.
In step S212, the reservable inventory quantity updating unit 10e transmits the compensation request generated in step S210 to the inventory management support apparatus 20 via the data control unit 10b and the data communication unit 10a, and the process proceeds to step S200. . In the present embodiment, when in a compensation waiting state, a compensation request for a product in a compensation waiting state is also transmitted together with a compensation request for additional compensation.

On the other hand, if it is determined in step S206 that the state is waiting for replenishment and the process proceeds to step S214, whether or not additional replenishment is possible in the reservable inventory number updating unit 10e based on the replenishment waiting number and the appropriate number. Determine whether. If it is determined that compensation is possible (Yes), the process proceeds to step S216. If it is determined that compensation is not possible (No), the process proceeds to step S200. In the present embodiment, when the number of waiting for compensation is the same as the appropriate number, it is determined that additional compensation is impossible, and when it is less than the appropriate number, it is determined that additional compensation is possible.
When the process proceeds to step S216, the reserveable inventory quantity updating unit 10e calculates the additional compensation number, and the process proceeds to step S210.

  In step S200, when the process moves to step S218 instead of the confirmation time, the reserveable inventory quantity update unit 10e receives the compensation information from the inventory management support device 20 via the data communication unit 10a and the data control unit 10b. It is determined whether or not it has been received. And when it determines with having received compensation information (Yes), it transfers to step S220, and when that is not right (No), it transfers to step S200.

When the process proceeds to step S220, the allocatable inventory number updating unit 10e updates the allocatable inventory number stored in the allocatable inventory number storage unit 10f based on the received compensation information, and the process proceeds to step S222. Specifically, an update is performed by adding the number of compensated numbers indicated by the compensation information to the current available inventory quantity.
In step S222, the reservable inventory quantity updating unit 10e determines whether or not the compensation waiting number indicated by the received compensation information is “0”, and if it is determined to be “0” (Yes), the process proceeds to step S200. If not (No), the process proceeds to step S224.

When the process proceeds to step S224, the reserveable inventory number update unit 10e stores the compensation waiting number information in the reserveable inventory number storage unit 10f in association with the reserveable inventory number of the corresponding product. Migrate to
Note that the reserveable inventory quantity compensation process is performed on each product. For example, when the product includes a PC main body (each part in the case of an assembly), a monitor, a printer, ink, and printing paper, the reserveable inventory quantity compensation process is executed for each of them. When the available inventory quantity is “0”, the sales website displays that the product corresponding to the available inventory quantity “0” is sold out.

Next, based on FIG. 7, the flow of the allocation possible stock quantity allocation process in the inventory management support apparatus 20 will be described. Here, FIG. 7 is a flowchart showing an example of the allocation possible stock quantity allocation process.
In the inventory management support apparatus 20, when the allocation available inventory quantity allocation process is started, the process first proceeds to step S300 as shown in FIG.
In step S300, the reservable inventory quantity allocating unit 20d determines whether or not a compensation request from the order placement support apparatus 10 has been received via the data communication unit 20a and the data control unit 20b. If it is determined that it has been received (Yes), the process proceeds to step S302. If not (No), the determination process is repeated until reception.

  When the process proceeds to step S302, the reservable inventory quantity assigning unit 20d adds the requested compensation number to the current reservable inventory quantity, and the process proceeds to step S304. Here, the current allocatable inventory quantity is the allocatable inventory quantity corresponding to the ordering support device 10 that is the source of the compensation request. In the present embodiment, based on the ordering information from the ordering support device 10, the reservable inventory quantity (stored in the storage medium of the allocation information setting unit 20e) assigned to the ordering support device 10 is updated to obtain the current allocation. The number of available stock is managed. Accordingly, the allocatable inventory quantity allocation process is a process performed after receiving the ordering information from the ordering support apparatus 10 and after updating the allocatable inventory quantity.

In step S304, the reserveable inventory quantity allocation unit 20d compares the addition number calculated in step S302 with the allocation upper limit number preset in the allocation upper limit number setting unit 20f, and the process proceeds to step S306. Here, as described above, the allocation upper limit number is the maximum value of the allocable inventory number that can be allocated to the ordering support device 10 that is the transmission source of the compensation request.
In step S306, the allocatable inventory quantity allocation unit 20d determines whether the addition number is equal to or less than the allocation upper limit number based on the comparison result in step S304. If it is determined that the number is less than or equal to the upper limit of allocation (Yes), the process proceeds to step S308. If not (No), the process proceeds to step S318.

When the process proceeds to step S308, whether or not the number of stocks allocated to the store that manages the ordering support device 10 that is the transmission source of the compensation request is equal to the number of compensations in the reservable inventory number allocation unit 20d. Determine. If it is determined that the number of stocks is equal to the number of compensation (Yes), the process proceeds to step S310, and if not (No), the process proceeds to step S316.
When the process proceeds to step S310, the reserveable inventory quantity allocating unit 20d generates compensation information for assigning the requested compensation number to the ordering support apparatus 10 that is the source of the compensation request, and the process proceeds to step S312. To do.

In step S312, the allocatable inventory quantity allocating unit 20d updates the allocatable inventory quantity allocated to the ordering support device 10 of the compensation request source stored in the allocation information setting unit 20e based on the generated compensation information. Then, the process proceeds to step S314.
In step S314, the reservable inventory quantity allocating unit 20d transmits the generated compensation information to the ordering support device 10 of the compensation request source via the data control unit 20b and the data communication unit 20a, and the process proceeds to step S300. To do.

On the other hand, in step S308, if the actual inventory quantity does not have the requested compensation quantity and the process proceeds to step S316, the reserveable inventory quantity allocating unit 20d assigns a compensation quantity that can be compensated and waits for the shortage. The compensation information as a number is generated, and the process proceeds to step S312.
In step S306, if the number of additions exceeds the allocation upper limit number and the process proceeds to step S318, whether or not the actual number of stocks allocated to the store that has transmitted the compensation request is equal to the number of compensations. Determine. If it is determined that the number of stocks is equal to the number of compensation (Yes), the process proceeds to step S320, and if not (No), the process proceeds to step S322.

When the process proceeds to step S320, the reservable inventory quantity allocating unit 20d generates compensation information for allocating a compensation number whose addition number is the allocation upper limit number to the ordering support device 10 that is the compensation request source, and then proceeds to step S312. Transition.
On the other hand, when the process proceeds to step S322, the reservable inventory number allocating unit 20d generates the compensation information by assigning the compensation number that can be compensated and using the shortage as the compensation waiting number, and the process proceeds to step S312.

Next, based on FIG. 8, the flow of order receiving processing in the inventory management support apparatus 20 will be described. Here, FIG. 8 is a flowchart showing an example of an order receiving process in the inventory management support apparatus 20.
When the order management process is started in the inventory management support apparatus 20, first, as shown in FIG. 8, the process proceeds to step S400.
In step S400, the order processing unit 20g determines whether or not the order information from the order placement support apparatus 10 has been received via the data communication unit 20a and the data control unit 20b. If it is determined that it has been received (Yes), the process proceeds to step S402. If not (No), the determination process is repeated until it is received.

When the process proceeds to step S402, the order processing unit 20g extracts the product identification information and the order quantity information of each product from the received order information, and the process proceeds to step S404.
In step S404, based on the information extracted in step S402, the order receiving processing unit 20g outputs an update instruction for the stock quantity information stored in the stock quantity information storage unit 20c to the stock quantity information update unit 20i, and the process proceeds to step S406. Transition.
In step S406, the inventory quantity information update unit 20i updates the inventory quantity information stored in the inventory quantity information storage unit 20c in response to the update instruction of the inventory quantity information from the order processing unit 20g, and the process proceeds to step S408. To do.

In step S408, the order processing unit 20g outputs an instruction to update the available inventory quantity to the allocation information setting unit 20e based on the information extracted in step S402, and the process proceeds to step S410.
In step S410, the allocation information setting unit 20e updates the allocatable inventory quantity allocated to the corresponding store in response to an instruction to update the allocatable inventory quantity from the order processing unit 20g, and the process proceeds to step S412. .

In step S412, the order processing unit 20g executes a process of counting sales based on the information extracted in step S402 and the price information of the commodity stored in advance in the sales information storage unit 20h, and the process proceeds to step S414. To do.
In step S414, the order processing unit 20g stores the sales information including the sales information recorded in step S412 in the sales information storage unit 20h, and the series of processing ends.

Next, the flow of the shipping work support process in the shipping work support device 30 will be described with reference to FIG. Here, FIG. 9 is a flowchart showing an example of the shipping work support process.
In the shipping work support device 30, when the shipping work support process is started, the process first proceeds to step S500 as shown in FIG.
In step S500, the shipping instruction receiving unit 30e determines whether or not the shipping instruction information from the ordering support apparatus 10 has been received via the data communication unit 30a and the data control unit 30b. If it is determined that it has been received (Yes), the process proceeds to step S502. If not (No), the process proceeds to step S518.

When the process proceeds to step S502, the shipping instruction receiving unit 30e stores the received shipping instruction information in the shipping instruction receiving information storage unit 30f, and the process proceeds to step S504.
In step S504, the shipment instruction reception unit 30e compares the number of products included in the shipment instruction information stored in step S502 with the total inventory number indicated by the inventory number information stored in the inventory number information storage unit 30d. Then, the process proceeds to step S506.
In step S506, the shipping instruction receiving unit 30e determines whether or not the product for which the shipping instruction has been issued can be shipped based on the comparison result in step S504. If it is determined that it is possible (Yes), the process proceeds to step S508, and if not (No), the process proceeds to step S514. Specifically, it is determined that shipment is possible when the total inventory number is equal to or greater than the shipment number, and it is determined that shipment is not possible when the total inventory number is less than the shipment number.

When the process proceeds to step S508, the shipping warehouse selecting unit 30g selects the shipping source warehouse based on the shipping instruction information stored in step S504 and the inventory number information stored in the inventory number information storage unit 30d. The process proceeds to step S510.
In step S510, the shipping warehouse selection unit 30g displays the information on the warehouse selected in step S508 on the display unit 30h via the data control unit 30b, and the process proceeds to step S512.

In step S512, the shipping warehouse selection unit 30g determines whether or not the shipping source warehouse has been determined based on the input information from the operator via the operation unit (not shown). Proceeds to step S514. On the other hand, if not determined (No), the determination process is repeated until it is determined.
In step S514, the shipping warehouse selection unit 30g notifies the person in charge of the shipping source warehouse determined in step S512 that the shipping source has been determined, and the process proceeds to step S500.

On the other hand, if it is determined in step S506 that shipping is not possible and the process proceeds to step S516, the shipping instruction receiving unit 30e generates information indicating that the inventory is insufficient and cannot be shipped. Then, the generated information is transmitted to the ordering support device 10 that is the transmission source of the shipping instruction information via the data control unit 30b and the data communication unit 30a, and the process proceeds to step S500.
Further, in step S500, when the process proceeds to step S518 without receiving the shipping instruction information, the shipping instruction receiving unit 30e determines whether or not the picking of the product corresponding to the shipping instruction information received in step S500 is completed. judge. This determination is made by receiving a picking completion notification from the person in charge at the warehouse at the shipping source. If it is determined that the picking is completed (Yes), the process proceeds to step S520. If not (No), the determination is repeated until the picking is completed.

When the process proceeds to step S520, the shipping instruction receiving unit 30e outputs an update instruction for inventory quantity information to the inventory quantity information updating unit 30c, and the process proceeds to step S522.
In step S522, the inventory quantity information update unit 30c updates the inventory quantity information stored in the inventory quantity information storage unit 30d in response to the update instruction from the shipping instruction reception unit 30e, and the process proceeds to step S524. Specifically, the number of products for which a shipping instruction has been received is subtracted from the inventory number indicated by the inventory quantity information of the specified product in the warehouse of the shipping source, and from the total inventory quantity indicated by the inventory quantity information of the specified product. Update to subtract.

When the process proceeds to step S524, the shipping instruction receiving unit 30e generates shipping instruction receiving information, and the process proceeds to step S526.
In step S526, the shipping instruction receiving unit 30e transmits the shipping instruction receiving information generated in step S524 to the ordering support device 10 that is the transmission source of the shipping instruction via the data control unit 30b and the data communication unit 30a. The process proceeds to step S528.
In step S528, in the shipping instruction receiving unit 30e, the shipping instruction receiving information generated in step S524 is stored in the shipping instruction receiving information storage unit 30f, and the process proceeds to step S500.

Further, in step S500, when the process proceeds to step S530 without receiving the shipping instruction information, it is determined whether or not a shipping completion information transmission instruction is input. If it is determined that a shipping completion information transmission instruction has been input (Yes), the process proceeds to step S532. If not (No), the process proceeds to step S500.
When the process proceeds to step S532, the shipping completion information transmission processing unit 30i sends the shipping completion information of the product corresponding to the transmission instruction to the ordering support corresponding to the transmission instruction via the data control unit 30b and the data communication unit 30a. It transmits to the apparatus 10, and transfers to step S500.

Next, the operation of the present embodiment will be described with reference to FIGS.
Here, FIG. 10 is a diagram illustrating an example of an operation sequence of each support apparatus constituting the logistics integration support system 1. FIG. 11 is a diagram illustrating an example of an operation sequence of a process for compensating the available inventory quantity.
First, as shown in FIG. 10, when the time reaches 9:00, the order processing for the handling product including the product A (ordering by telephone and FAX) is started. Here, as shown in FIG. 11, the allocation upper limit number “40”, the appropriate number “30”, and the ordering point “10” are set for the product A, and the current available inventory number is “30”. ”.

It is assumed that there are three types of merchandise sales: phone, FAX, and sales website. Among these, in the sale of goods on a sales website, it is possible to perform order processing for goods even at night. The operation will be described below by taking as an example an order receiving process for ordering the product A via the sales website.
When the customer operates the customer terminal 40 to start the browser software and connects to the URL of the sales website provided by the order processing unit 10c of the ordering support apparatus 10, the sales are displayed on the display device of the customer terminal 40. The top page of the website is displayed.

  The customer moves to a page with a desired product (product A here) according to the displayed screen guidance of the sales website, and selects or inputs the product A and the order quantity thereof on the page. At this time, an image of the product A is displayed on the product page, and the number of products A in stock is displayed along with the price of the product A in the vicinity thereof. The order processing unit 10c displays the available inventory quantity of the product A stored in the available inventory quantity storage unit 10f as the inventory quantity. Therefore, “30” is displayed as the stock quantity of the product A.

  On the other hand, as shown in FIG. 11, by the operation of the customer terminal 40 by the customer, the product A and the order quantity “10” are selected, and the order button on the Web site is pressed (clicked with a mouse or the like) ( “Yes” branch of step S100). As a result, the order processing unit 10c compares the currently available inventory quantity “30” of the product A with the order quantity “10” to determine whether the order quantity is equal to or less than the available inventory quantity (step). S102 to S104). Here, since the number of orders is equal to or less than the available inventory quantity (“Yes” branch of step S104), the order receiving processing unit 10c provides the customer with the customer information, the delivery destination, and the payment on the website. Encourage input of methods (cash on delivery, bank transfer, card payment, etc.). Then, when the input acceptance is completed and the order is confirmed, the reserveable inventory quantity stored in the reserveable inventory quantity storage unit 10f is obtained by subtracting the order quantity “10” from the inventory quantity “30” “20”. (Step S106).

Further, the order processing unit 10c generates order information based on the information input by the customer (step S108), and stores the generated order information in the order information storage unit 10d (step S110).
The above order processing is repeatedly executed until a preset shipping time is reached.
Then, when the shipping time comes (the branch of “Yes” in step S120), the order receiving processing unit 10c sends a shipping instruction information transmission instruction to the product for which the order has been received before the current shipping time, as shown in FIG. The data is output to the shipping instruction processing unit 10h (step S122). However, regarding the order information for which bank transfer is selected as the payment method, a transmission instruction is output after confirming the transfer to the designated bank.

  Upon receiving the shipping instruction information transmission instruction from the order processing section 10c, the shipping instruction processing unit 10h generates shipping instruction information based on the order information of the product A corresponding to the transmission instruction (step S124). Then, as shown in FIG. 10, the shipping instruction processing unit 10h transmits the generated shipping instruction information to the shipping work support device 30 via the data control unit 10b and the data communication unit 10a (step S126).

  As shown in FIG. 10, when the shipping operation support apparatus 30 receives the shipping instruction information from the ordering support apparatus 10 (“Yes” branch in step S500), the shipping instruction receiving unit 30e receives the received shipping instruction information. Is stored in the shipping instruction acceptance information storage unit 30f (step S502). Then, the shipment instruction receiving unit 30e compares the shipment number of the product A indicated by the shipment instruction information with the inventory number indicated by the inventory number information of the product A stored in the inventory number information storage unit 30d (step S504). Here, it is assumed that the total inventory quantity of the product A is “1000”.

Accordingly, since the number of shipments (10) is equal to or less than the total number of stocks (1000), it is determined that the shipment is possible (“Yes” branch in step S506), and the process of selecting the shipping source warehouse is performed next. Run.
As a result, as shown in FIG. 10, warehouse selection processing is executed, and the shipment warehouse selection unit 30g performs shipment based on the received shipment instruction information and the inventory quantity information of the product A indicated by the received shipment instruction information. Processing to select the original warehouse is executed.

For example, warehouses a to d are stored as goods A, where the location of warehouse a is “Hokkaido”, the location of warehouse b is “Tokyo”, the location of warehouse c is “Osaka Prefecture”, and warehouse d. Is located in Fukuoka Prefecture. Assume that the inventory number of the commodity A is “100” for the warehouse a, “500” for the warehouse b, “300” for the warehouse c, and “100” for the warehouse d.
First, the shipping warehouse selection unit 30g compares the number “10” of the shipping products A included in the shipping instruction information with the stock number of the products A included in the stock number information corresponding to the warehouses a to d. A warehouse having the above inventory quantity is selected. Since the warehouses a to d all have a stock quantity “10” or more, the warehouses a to d are selected.

  Next, the delivery address information included in the shipping instruction information is compared with the warehouse location information included in the selected warehouse inventory quantity information. Here, it is assumed that the address of the delivery address is “Chiba Prefecture XX City Δ □ Town...”. Among “Hokkaido”, “Tokyo”, “Osaka” and “Fukuoka”, the closest to the delivery destination Chiba is “Tokyo”. Therefore, the warehouse b whose location is “Tokyo” is selected as the shipping warehouse (step S508). At this time, all the warehouses within a predetermined distance set in advance may be selected as the shipping warehouse.

  Further, the shipping warehouse selecting unit 30g displays the information of the selected shipping source warehouse b on the display unit 30h via the data control unit 30b (step S510). The shipping operator looks at the information of the displayed warehouse b, and if there is no problem, operates the operation unit (not shown) to determine the warehouse b as the shipping source warehouse (branch “Yes” in step S512). . Then, the person in charge of the warehouse b is notified that the warehouse b has been determined as the shipping warehouse (step S514). In this embodiment, this notification is performed by transmitting a message such as an electronic mail. Specifically, the shipping work support device 30 has a server function, and the terminals of the persons in charge of the warehouses a to d are connected as clients via the network 50 to the corresponding terminals. send a message. In addition, it is good also as a structure provided with the shipment work assistance apparatus 30 in each warehouse instead of a server client relationship.

Thereby, the person in charge of the warehouse b performs the work of picking the product A included in the shipping instruction information from the inventory of the warehouse b in response to the notification from the shipping work support device 30. When the picking is completed, a notification of the completion of picking is transmitted from the terminal to the shipping work support device 30.
Upon receiving the picking completion notification from the terminal of the warehouse b (“Yes” branch of step S518), the shipping work support apparatus 30 outputs an update instruction for the inventory quantity of the product A to the inventory quantity information update unit 30c ( Step S520).

  As a result, the inventory quantity information update unit 30c subtracts the inventory quantity “500” indicated by the inventory quantity information of the product A of the warehouse b stored in the inventory quantity information storage unit 30d, and subtracts the shipment quantity “10” from the inventory quantity. The number is updated to “490”. Further, the total inventory quantity “1000” indicated by the inventory quantity information of the product A stored in the inventory quantity information storage unit 30d is updated to a number “990” obtained by subtracting the shipment quantity “10” from the total inventory quantity (step). S522).

Next, the shipping instruction receiving unit 30e generates shipping instruction receiving information based on the shipping instruction information for which picking has been completed (step S524).
Then, as shown in FIG. 10, the shipping instruction receiving unit 30e transmits the generated shipping instruction receiving information to the ordering support device 10 that is the transmission source of the corresponding shipping instruction information (step S526). Here, the processes in steps S508 and S510 are described in order in FIG. 9, but may be performed in parallel. Moreover, you may perform the process of step S512 and S514 in parallel similarly.
Further, the shipping instruction receiving unit 30e stores the generated and transmitted shipping instruction receiving information in the shipping instruction receiving information storage unit 30f (step S516).

On the other hand, in the shipping source warehouse b, as shown in FIG. 10, a shipping process is executed.
This shipping process is a process that is manually performed by the person in charge at the site following the picking, in the order of assembly work (if necessary), inspection (check) finishing process, form printing, packing, loading, and shipping. The processing to be performed.
Upon receiving the shipping instruction acceptance information transmitted from the shipping work support device 30 (“Yes” branch of step S128), the ordering support device 10 receives the received shipping instruction acceptance information in the ordering information in the order processing unit 10i. It memorize | stores in the memory | storage part 10j (step S130). Further, based on the stored shipping instruction acceptance information, incoming shipment processing (bond processing) is performed (step S132).

Further, as shown in FIG. 10, the ordering support device 10 receives from the shipping work support device 30 when the time is around 20:00 (preset order time) (“Yes” branch of step S134). The buying and selling process for the shipping instruction acceptance information is executed.
Specifically, as shown in FIG. 10, first, in the order processing unit 10i, order information for a product corresponding to the shipping instruction reception information is generated based on the shipping instruction reception information stored in the trading information storage unit 10j. (Step S136). Next, in the order processing unit 10i, the generated order information is transmitted to the inventory management support apparatus 20 via the data control unit 10b and the data communication unit 10a (step S138). Here, the order information is generated for each product supplier. For example, in the shipping instruction reception information received on that day, identification information of all ordered products for each product supplier, the number of orders for each product, the unit price of each product, The information includes the total price of each product and the total price of all products.
Here, when only product “10” is shipped on month N, the ordering information includes the identification information of product A, the order quantity “10” of product A, the unit price of product A, and the total price of product A. It becomes information including.

Next, in the order processing unit 10i, a sales recording process is executed (step S140), and sales information is generated based on the processing result and the processing result of the incoming shipment process. (Step S142).
On the other hand, as shown in FIG. 10, the inventory management support apparatus 20 receives the order information from the order support apparatus 10 (“Yes” branch of step S400), and the order processing unit 20g uses the received order information. Product identification information and order quantity information are extracted (step S402).
Here, it is assumed that the identification information of the product A and the number of orders “10” are extracted.

And based on the extracted information, the update instruction | indication which updates the inventory quantity information of the goods A is output with respect to the inventory quantity information update part 20i (step S404).
Based on the update instruction, the inventory quantity information update unit 20i subtracts the order quantity “10” from the inventory quantity “1000” indicated by the inventory quantity information from the inventory quantity information of the product A stored in the inventory quantity information storage unit 20c. The update process is executed (step S406). That is, the stock quantity of the product A is updated to “1000−10 = 990”.
In the present embodiment, the information on the number of shipments and the warehouse at the shipping source is received from the shipping work support apparatus 30 and the number of warehouses in which location is shipped is updated.

  Further, in the present embodiment, when the shipment work support apparatus 30 updates the inventory quantity information due to the arrival of the product, the updated inventory quantity information is transmitted to the inventory management support apparatus 20. Yes. Moreover, the inventory quantity information and the shipping information are transmitted from the shipping work support device 30 to the stock management support device 20 every day, regardless of whether or not the product is received. Based on this transmission information, the inventory quantity information of the inventory management support device 20 and the shipment work support device 30 is synchronized.

In addition, the inventory management support device 20 confirms the consistency between the number of orders and the number of shipments from the ordering information from the ordering support device 10, the number of shipments from the shipping work support device 30 and the information of the warehouse at the shipping source. The process to do is also performed. If there is a problem with consistency, for example, a message indicating that fact is displayed or an alarm sound is output.
Further, in the order processing unit 10i, based on the extracted information, the allocation information setting unit 20e is notified to the ordering information transmitting device 10 (seller) of the order information transmission source of the product A corresponding to the extracted identification information. An instruction to update the number of stocks that can be allocated is output (step S408).

In response to this update instruction, the allocation information setting unit 20e updates the reserveable inventory quantity “30” of the product A stored in the allocation information setting unit 20e by subtracting the order quantity “10” from the allocationable inventory quantity. (Step S410). That is, the reservable inventory number assigned to the store where the product A is ordered is updated to “30−10 = 20”.
Furthermore, the order processing unit 20g executes processing for counting the sales of the ordered product A based on the ordering information, generates sales information (step S412), and stores the generated sales information as the sales information storage unit 20h. (Step S414).

Further, as shown in FIG. 10, in the ordering support device 10, when the sales recording process is completed between about 20:00 and 21:00, the compensation process is continuously executed.
Specifically, when it is determined that the confirmation time has come in the allocatable inventory quantity update unit 10e (“Yes” branch in step S200), the allocatable inventory quantity of each product stored in the allocatable inventory quantity storage unit 10f The order point set in advance is compared (step S202).

Next, the reservable inventory quantity update unit 10e determines whether or not the reservable inventory quantity is equal to or less than the order point based on the comparison result (step S204).
As shown in FIG. 11, since product A has been shipped “10” on month N, the available inventory quantity of product A is “20”, which is larger than the order point “10” (“ No "branch). Therefore, as shown in FIG. 11, the necessary number of compensation is “0”, and the process of updating the allocatable inventory quantity is not executed in the allocatable inventory quantity updating unit 10e.

  On the other hand, on the next month of the month N + 1, as shown in FIG. 10, when it is 6:00 in the morning, the operator of the carrier completes the shipment to the shipping work support device 30 via an operation unit (not shown). An instruction to send shipping completion information for the product is input. When the shipping operation support device 30 receives a shipping completion information transmission instruction (“Yes” in step S530), the shipping completion information transmission processing unit 30i identifies the identification information (serial number) of the product A that has been shipped. Etc.) is generated. Then, the generated shipping completion information is transmitted to the ordering support apparatus 10 via the data control unit 30b and the data communication unit 30a (step S532).

  Upon receiving the shipping completion information from the shipping work support device 30, the ordering support device 10 receives customer information based on the received shipping completion information and the order information corresponding to the shipping completion information in the customer information management unit 10p. Generate. The customer information is, for example, information for managing that the customer has purchased the product A having the serial number “XXXXXXXA”, and is used for later user support and the like.

  In addition, as shown in FIG. 11, when the product A is ordered with the order quantity “15” on the order month N + 1 on the month N + 1, the available inventory quantity “20” is obtained through steps S102 to S106. "Is updated to" 20-15 = 5 ". Similarly to the above, the shipping instruction information transmission process is executed through steps S120 to S126. Then, it is assumed that the time has passed without ordering the merchandise A, and it is now the confirmation time of the available inventory number after the buying and selling process. When the confirmation time comes ("Yes" branch of step S200), the ordering support device 10 determines the reserveable inventory quantity of each product stored in the reserveable inventory quantity storage unit 10f in the reserveable inventory quantity update unit 10e. The ordering points set in advance for each product are compared (step S202).

  As shown in FIG. 11, since the product A is shipped “15” on the month N + 1, the available inventory quantity of the product A is “5”, which is below the order point “10” (“ Yes "branch). Further, since the product A is not in a compensation waiting state (“Yes” branch in step S206), the number of compensation is calculated (step S208). Since the appropriate number of products A is “30” and the available inventory quantity is “5”, the compensation number is “30−5 = 25”. Therefore, as shown in FIG. 11, the reservable inventory quantity updating unit 10e generates a compensation request using the calculated compensation number “25” as the requested compensation number (step S210). Then, the generated compensation request is transmitted to the inventory management support device 20 of the product supplier that supplies the product corresponding to the compensation request (step S212). Here, as shown in FIG. 11, the compensation request has a data structure including a compensation instruction number, a product model number, a requested compensation number, a compensated number, a compensation waiting number, and a reason code. In this case, the compensation request number is “A00001”, the model number is “XXXXXXXA”, the requested compensation number is “25”, the compensated number is “0”, the compensation waiting number is “25”, and the reason code is “XXXXXXXXX”. Become.

  On the other hand, when the stock management support apparatus 20 receives the compensation request from the order placement support apparatus 10 (“Yes” branch of step S300), the reservable compensation quantity included in the compensation request “ 25 ”is added to the current reservable inventory quantity“ 5 ”of the product A held in the allocation information setting unit 20e (step S302). Since the addition number is “30” and is equal to or less than the allocation upper limit number “40” (the branch of “Yes” in Steps S304 to S306), the allocable inventory number allocation unit 20d then determines that the inventory number of the product A is It is determined whether or not the required compensation number is “25” or more (step S308). Here, it is assumed that the stock quantity of the merchandise A for the store is “20”. Since the inventory quantity of the product A is “20” (“No” branch in step S308), as shown in FIG. 11, the reserveable inventory quantity of the compensation quantity “20” is set to the order placement support apparatus 10 as shown in FIG. Compensation information for allocation (compensation number “20”) and compensation waiting number “5” is generated (step S316). Here, as shown in FIG. 11, the compensation information has the same data structure as the compensation request, and includes a compensation instruction number, a product model number, a requested compensation number, a compensated number, a compensation waiting number, and a reason code. It has a data structure that contains. In this case, the compensation request number is “A00001”, the model number is “XXXXXXXA”, the requested compensation number is “25”, the compensated number is “20”, the compensation waiting number is “5”, and the reason code is “XXXXXXXXX”. Become.

Further, the allocatable inventory quantity allocation unit 20d updates the allocatable inventory quantity of the product A held in the allocation information setting unit 20e for each ordering support device 10 (for each seller) (step S312). Specifically, processing is performed to update the current available inventory quantity “5” of the product A to a number “25” obtained by adding the number “20” assigned to the ordering support apparatus 10.
Then, as shown in FIG. 11, the generated compensation information is transmitted to the ordering support device 10 that is the source of the compensation request at 8:00 in the morning of the next month of the month N + 2 (step S314).

  In addition, as shown in FIG. 11, on the leap month N + 2 day, when the order placement support apparatus 10 receives the compensation information from the inventory management support apparatus 20 (the branch of “Yes” in step S218), the reserveable inventory quantity is updated. In the section 10e, the current reserveable inventory quantity of the product A is updated based on the received compensation information. Specifically, since the compensated number is “20”, the current available inventory number “5” of the product A is updated to “5 + 20 = 25” (step S220). In this case, since the compensation waiting number is “5” (“No” branch in step S222), this compensation information is stored in the reservable inventory number storage unit 10f as a compensation request to be transmitted next.

  Furthermore, when the sale of the product is started and the product A is ordered with the order quantity “20”, the available inventory quantity “25” is updated to “25-20 = 5” through steps S102 to S106. . Similarly to the above, the shipping instruction information transmission process is executed through steps S120 to S126. Then, it is assumed that the time has passed without ordering the merchandise A, and it is now the confirmation time of the available inventory number after the buying and selling process. At the confirmation time (the branch of “Yes” in step S200), the ordering support device 10 receives the reserveable inventory quantity information of each product stored in the reserveable inventory quantity storage unit 10f in the reserveable inventory quantity update unit 10e. Are compared with the order points set in advance for each product (step S202).

  As shown in FIG. 11, since the product A is shipped “20” in the month of N + 2, the available inventory quantity of the product A is “5”, which is below the order point “10” (“ Yes "branch). Further, since the product A is in a compensation waiting state (the number of compensation waiting is “1” or more) (“No” branch in step S206), it is determined whether or not additional compensation is possible (step S214). That is, it is determined whether or not the number of waiting for compensation by additional compensation exceeds an appropriate number. Here, since the number of waiting for compensation is “5” and does not exceed the appropriate number “30” (“Yes” branch of step S214), the number of additional compensation is calculated (step S216). Specifically, the number of available stocks “5” is subtracted from the appropriate number “30”, and the number “20” obtained by further subtracting the compensation waiting number “5” from the subtraction result “25” is the supplementary addition number. .

As shown in FIG. 11, the compensation request for the additional compensation is information including a compensation request No “A00002”, a requested compensation number “20”, a compensated number “0”, and a compensation waiting number “20”.
As shown in FIG. 11, this compensation request is transmitted to the inventory management support apparatus 20 together with the compensation request of the compensation request number “A00001” for the compensation waiting number “5” (step S212).
Further, as shown in the daily processing of FIG. 10, there is a compensation processing performed irregularly. Unlike the compensation process performed at the confirmation time every day, this compensation process is performed irregularly according to an instruction from the operator. For example, when a new product is registered or when an urgent inventory of a good-selling product is to be secured, the operator inputs a compensation instruction to the order placement support apparatus 10. This compensation process is only performed irregularly in response to an instruction, and the processing content is the same as the compensation process in steps S202 to S224.

  When the series of processes is completed for one month, as shown in FIG. 10, billing information for an order for one month is transmitted to the ordering support apparatus 10 from the inventory management support apparatus 20 as a monthly process. The In the ordering support apparatus 10, the billing amount indicated by the billing information is paid via the net banking or the like by the operation of the operator. The monthly processing may be performed by mailing the invoice from the product supplier and transferring the amount of the invoice received by the product seller to the bank.

As described above, according to the integrated logistics support system 1 of the present embodiment, the inventory management support device 20 under the management of the product supply is compared with the order placement support device 10 under the management of the dealer. It is possible to set a reserveable inventory quantity that is a virtual inventory quantity. In addition, the ordering support apparatus 10 can perform inventory allocation for the ordered product from the number of available inventory, and further, a shipping operation support apparatus under the management of the carrier for issuing a shipping instruction for the allocated product. 30 can be transmitted.
As a result, the store side can allocate the inventory from the available inventory quantity without having the actual product, and can directly issue a shipping instruction to the carrier without going through the product supplier.

Therefore, the store side can prevent possession of unnecessary merchandise in stock, and can reduce the occurrence of inventory risk such as loss of sales opportunities due to lack of stock of merchandise.
Furthermore, since the merchandise shipping operation can be performed without going through the buying and selling process between the store side and the merchandise supply side, the period from the order to the shipment can be shortened.
In addition, the shipping work support device 30 is closest to the address of the delivery destination of the product among the warehouses that have the inventory of the number of shipments of the product for which the shipment instruction has been given when the warehouses for storing the products are in a plurality of different locations. You can select the warehouse at your location and display that information.
Thus, by shipping from the nearest warehouse, it is possible to further shorten the time from receiving an order to arrival of the product.

In the above-described embodiment, the order processing unit 10c and the order information storage unit 10d correspond to the order processing means described in any one of modes 1, 6 and 8, and the reservable inventory quantity updating unit 10e includes the mode 1, This corresponds to the reservable inventory number updating means described in any one of 6 and 8.
In the above embodiment, the allocatable inventory quantity storage unit 10f corresponds to the allocatable inventory quantity storage means described in any one of the forms 1, 3, 6, 8, and 9, and the allocatable inventory quantity information setting is performed. The function of setting the order point of the part 10g corresponds to the lower limit number setting means described in the third mode.

In the above embodiment, the shipping instruction processing unit 10h, the data control unit 10b, and the data communication unit 10a generate shipping instruction information and transmit the generated shipping instruction information to the shipping work support apparatus. This corresponds to the shipping instruction information transmitting means described in any one of 6 and 8.
In the above-described embodiment, the order processing unit 10 i corresponds to the order information transmitting unit described in any one of Embodiments 1, 6, and 8.

Moreover, in the said embodiment, the inventory quantity information storage part 20c respond | corresponds to the 1st inventory quantity information storage means as described in any one of form 1, 3, 7, and 9.
In the above embodiment, the function of allocating the reservable inventory quantity to the order placement support apparatus 10 by the reservable inventory quantity allocation unit 20d, the allocation information setting unit 20e, the data control unit 20b, and the data communication unit 20a This corresponds to the allocatable inventory quantity allocating means described in any one of 2 and 7.

Moreover, in the said embodiment, the allocation upper limit number setting part 20f respond | corresponds to the upper limit number setting means as described in the form 2.
Further, in the above embodiment, the function of supplementing the allocatable inventory quantity of the order placement support apparatus 10 by the allocatable inventory quantity allocation unit 20d, the allocation information setting unit 20e, the data control unit 20b, and the data communication unit 20a This corresponds to the reserveable inventory quantity compensation means described in (1).

Moreover, in the said embodiment, the stock quantity information update part 10i respond | corresponds to the 1st stock quantity information update means as described in the form 1 or 7.
Moreover, in the said embodiment, the inventory information update part 30c respond | corresponds to the 2nd inventory quantity information update means as described in the form 1, and the inventory quantity information storage part 30d corresponds to any of the forms 1, 4, 5, and 9. This corresponds to the second stock quantity information storage means described in the above.

In the above embodiment, the function of generating the shipping instruction reception information of the shipping instruction receiving unit 30e, the data control unit 30b, and the data communication unit 30a and transmitting the generated shipping instruction receiving information to the ordering support device 10 is as follows. This corresponds to the shipping instruction acceptance information transmitting means described in the first mode.
Moreover, in the said embodiment, the shipping warehouse selection part 30g respond | corresponds to the shipping warehouse selection means of the form 4 or 5, and the function which displays the information of the shipping warehouse by the data control part 30b and the display part 30h is a form. This corresponds to the warehouse information output means described in 4 or 5.

Moreover, in the said embodiment, step S100-S104, S108-S110, S120-S126 respond | corresponds to the order reception process step described in the form 9, and step S106 corresponds to the reserveable inventory number update step described in the form 10. Correspond.
Moreover, in the said embodiment, step S116-S118 respond | corresponds to the shipping instruction information transmission step as described in form 9, and step S132-S136 corresponds to the order information transmission step as described in form 9.

Moreover, in the said embodiment, step S200-S224 respond | corresponds to the reserveable inventory number update step as described in the form 9.
Moreover, in the said embodiment, step S300-S322 respond | corresponds to the allocation possible stock quantity allocation step as described in form 9, and step S406 corresponds to the 1st stock quantity information update step as described in form 9.

Moreover, in the said embodiment, step S500-S510, S514 respond | corresponds to the shipping instruction reception information transmission step described in form 9, and steps S512, S528 are the second inventory quantity information update step described in form 9. Corresponding to
In the above-described embodiment, the ordering support device 10, the inventory management support device 20, and the shipping work support device 30 have been described by taking as an example a configuration in which one each is connected via the network 50. It is not limited to the configuration.
Other configurations such as a configuration in which a plurality of order placement support devices 10, inventory management support devices 20, and shipment work support devices 30 are connected to each other may be used.

In the above embodiment, the compensation request for the product in the compensation waiting state is repeatedly transmitted to the inventory management support device 20 until the compensation waiting number is exhausted, but the present invention is not limited to this configuration.
For example, the stock management support device 20 manages the stocking waiting state, and when stock stock compensation is performed, the stock management support device 20 recognizes the stock stock, and in response to the stocking request in the stocking waiting state, A configuration may be adopted in which the number of reserveable stocks corresponding to the number of waiting for compensation is allocated, the compensation information is generated, and transmitted to the ordering support apparatus 10.

In the above embodiment, the shipping work support device 30 is configured to execute the process of selecting the shipping source warehouse and displaying the information in accordance with the warehouse selection instruction, but is not limited to this configuration. .
For example, the shipping warehouse selection unit 30g may automatically select a shipping source warehouse for a shipping instruction that has generated shipping instruction acceptance information. Moreover, it is good not only as a structure which displays the information of the selected warehouse on the display part 30h, but it is good also as a structure which matches with shipping instruction information reception information and memorize | stores in the shipping instruction reception information storage part 30f.

Further, in the above-described embodiment, the ordering support apparatus 10 has been described by taking as an example a configuration in which the reserveable inventory quantity compensation process is performed at a preset time, but is not limited to this configuration.
For example, the ordering support device 10 periodically performs a comparison process between the number of available stocks and the order point, and generates a compensation request when the available stock number becomes less than the order point, and the generated compensation request May be transmitted to the inventory management support device 20.

The above embodiments are preferable specific examples of the present invention, and various technically preferable limitations are given. However, the scope of the present invention is particularly limited in the above description. Unless stated, the present invention is not limited to these forms. In the drawings used in the above description, for convenience of illustration, the vertical and horizontal scales of members or parts are schematic views different from actual ones.
Further, the present invention is not limited to the above-described embodiment, and modifications, improvements, and the like within a scope that can achieve the object of the present invention are included in the present invention.

DESCRIPTION OF SYMBOLS 1 ... Logistics integration support system, 10 ... Order placement support apparatus, 20 ... Inventory management support apparatus, 30 ... Shipment work support apparatus, 40_1 to 40_n ... Customer terminal, 10a, 20a, 30a ... Data communication part, 10b, 20b, 30b ... Data control unit, 10c, 20g ... Order processing unit, 10d ... Order information storage unit, 10e ... Reserveable inventory number update unit, 10f ... Reserveable inventory number storage unit, 10g ... Reserveable inventory number information setting unit, 10h ... shipping instruction processing unit, 10i ... ordering processing unit, 10j, 20h ... trading information storage unit, 10p ... customer information management unit, 10q ... customer information storage unit, 20c, 30d ... inventory quantity information storage unit, 20d ... inventory that can be allocated Number allocation unit, 20e ... Allocation information setting unit, 20f ... Allocation upper limit number setting unit, 20i, 30c ... Inventory quantity information update unit, 30e ... Shipping instruction reception unit, 30f ... Shipping instruction information憶部, 30 g ... shipping warehouses selecting section, 30h ... display unit, 30i ... shipping completion information transmission processing unit

Claims (9)

An ordering support device that supports the ordering work for the product ordered by the customer and the ordering work for the ordered product to the product supplier, and the inventory that supports the inventory management of the product stored in the warehouse managed by the product supplier A logistics integration support system comprising a management support device and a shipping work support device that supports shipping work of goods stored in the warehouse,
The ordering support device, the inventory management support device, and the shipping work support device are connected so that data communication is possible,
The ordering support apparatus includes:
Order processing means for receiving an order for the product ordered by the customer;
An allocatable inventory quantity storage means for storing an allocatable inventory quantity that is allocated by the inventory management support apparatus and is an inventory quantity that can be allocated for the goods stored in the warehouse;
An allocatable inventory number updating unit that updates the allocatable inventory number stored in the allocatable inventory number storage unit based on the order number of the product received by the order processing unit;
Based on the update result of the reservable inventory number updating means, shipping instruction information transmitting means for transmitting the shipping instruction information of the product received by the order processing means to the shipping work support device;
Order information transmitting means for transmitting, to the inventory management support device, order information of products corresponding to the shipping instruction reception information received from the shipping work support device and indicating that the shipping instruction of the shipping instruction information has been received. ,
The inventory management support device includes:
First inventory quantity information storage means for storing inventory quantity information relating to the inventory quantity of products stored in the warehouse;
Based on the inventory quantity information stored in the first inventory quantity information storage means, an allocatable inventory quantity allocating means for allocating the allocatable inventory quantity of commodities stored in the warehouse to the ordering support apparatus. When,
First inventory quantity information updating means for updating the inventory quantity information stored in the first inventory quantity information storage means based on the order information received from the ordering support device;
The shipping work support device includes:
Second inventory quantity information storage means for storing inventory quantity information relating to the inventory quantity of products stored in the warehouse;
Shipping instruction reception information transmitting means for transmitting shipping instruction reception information indicating that a shipping instruction indicated by the shipping instruction information received from the ordering support apparatus is received to the ordering support apparatus;
Second inventory quantity information updating means for updating inventory quantity information stored in the second inventory quantity information storage means on the basis of the shipment quantity of the commodity corresponding to the accepted shipping instruction. Integrated logistics support system. The inventory management support device includes:
An upper limit number setting means for setting an upper limit number of the available inventory quantity,
2. The logistics integration support system according to claim 1, wherein the allocatable inventory quantity allocating unit sets the allocatable inventory quantity so as to be less than the upper limit number set by the upper limit number setting unit. The ordering support apparatus includes:
Lower limit number setting means for setting a lower limit number of the remaining number of the available inventory quantity;
When the allocatable inventory quantity stored in the allocatable inventory quantity storage means is equal to or less than the lower limit number set by the lower limit number setting means, the inventory management support apparatus is compensated for the allocatable inventory quantity. A compensation request transmitting means for transmitting a compensation request,
The inventory management support device includes:
Based on the inventory quantity information stored in the first inventory quantity information storage unit, in response to the compensation request received from the ordering assistance apparatus, the reserveable inventory quantity of the ordering support apparatus of the request source is compensated. The distribution integration support system according to claim 1, further comprising: a reserveable inventory quantity supplementing unit. The shipping work support device includes:
When there are a plurality of warehouses managed by the commodity supplier, based on the shipping instruction information received from the ordering support apparatus and the inventory quantity information stored in the second inventory quantity information storage means, A shipping warehouse selection means for selecting a warehouse capable of shipping the product indicated by the shipping instruction from the warehouse;
The distribution integration support system according to any one of claims 1 to 3, further comprising warehouse information output means for outputting information on a warehouse selected by the shipping warehouse selection means. The shipping instruction information includes information on the type and number of products to be shipped, and information on the shipping address of the products,
The stock quantity information includes information on the location of each warehouse, information on products stored in each warehouse, and information on the number of stocks of goods stored in each warehouse,
The shipment warehouse selecting means stores the shipping instruction information received from the ordering support apparatus and the second inventory quantity information storage when the plurality of warehouses managed by the commodity supplier exist at a plurality of different locations. Based on the inventory quantity information stored in the means, select the warehouse closest to the ship-to address as the warehouse that can be shipped,
5. The logistics integration support system according to claim 4, wherein the warehouse information output means outputs information including information on a location of the warehouse as information on the warehouse that can be shipped. An ordering support device that supports ordering work for products ordered by a customer and ordering work for ordered products to a product supplier, and inventory that supports stock management of products stored in a warehouse managed by the product supplier A management support device, and a shipping work support device that supports a shipping operation of the goods stored in the warehouse, wherein the ordering support device, the inventory management support device, and the shipping work support device are connected so that data communication is possible. The ordering support apparatus applicable to the integrated logistics support system,
Order processing means for receiving an order for the product ordered by the customer;
An allocatable inventory quantity storage means for storing an allocatable inventory quantity that is allocated by the inventory management support apparatus and is an inventory quantity that can be allocated for the goods stored in the warehouse;
Reservable inventory number updating means for updating the reservable inventory number stored in the reservable inventory number storage means based on the order number of the product received by the order processing means;
Based on the update result of the reservable inventory number updating means, shipping instruction information transmitting means for transmitting the shipping instruction information of the product received by the order processing means to the shipping work support device;
Order information transmitting means for transmitting, to the inventory management support device, order information of products corresponding to the shipping instruction reception information received from the shipping work support device and indicating that the shipping instruction of the shipping instruction information has been received. An ordering support apparatus characterized by that. An ordering support device that supports the ordering work for the product ordered by the customer and the ordering work for the ordered product to the product supplier, and the inventory that supports the inventory management of the product stored in the warehouse managed by the product supplier A management support device; and a shipping operation support device that supports a shipment operation of a product stored in the warehouse and a stock management of the product stored in the warehouse, the ordering support device and the inventory management support device, The inventory management support device applicable to a logistics integration support system in which the shipping operation support device is connected so as to be capable of data communication,
First inventory quantity information storage means for storing inventory quantity information relating to the inventory quantity of products stored in the warehouse;
Based on the inventory quantity information stored in the first inventory quantity information storage means, an allocation available inventory quantity that is an available inventory quantity of the goods stored in the warehouse is assigned to the ordering support apparatus. Means for allocating available inventory, and
First inventory quantity information updating means for updating the inventory quantity information stored in the first inventory quantity information storage means based on ordering information received from the ordering support device ;
Inventory verification means for verifying the inventory quantity information received from the shipping operation support device and the inventory quantity information stored in the first inventory quantity information storage means;
When it is determined that the received inventory quantity information and the stored inventory quantity information are different from each other based on the verification result of the inventory verification unit, a verification result notification unit that notifies the determination result is provided. Inventory management support device. An ordering support device that supports the ordering work for the product ordered by the customer and the ordering work for the ordered product to the product supplier, and the inventory that supports the inventory management of the product stored in the warehouse managed by the product supplier A management support device, and a shipping work support device that supports a shipping operation of the goods stored in the warehouse, wherein the ordering support device, the inventory management support device, and the shipping work support device are connected so that data communication is possible. An ordering support device control program for controlling the ordering support device in the integrated logistics support system,
Computer
Order processing means for receiving an order for the product ordered by the customer;
The available inventory quantity stored in the available inventory quantity storage means for storing the available inventory quantity, which is the available inventory quantity of the goods stored in the warehouse, allocated by the inventory management support device, Reservable inventory quantity updating means for updating based on the number of orders of products received by the processing means;
Based on the update result of the reservable inventory number updating means, shipping instruction information transmitting means for transmitting the shipping instruction information of the product received by the order processing means to the shipping work support device; and
In order to function as ordering information transmission means for transmitting product ordering information corresponding to the shipping instruction reception information received from the shipping work support apparatus and indicating that the shipping instruction of the shipping instruction information has been received to the inventory management support apparatus An ordering support apparatus control program characterized by comprising the above program. An ordering support device that supports the ordering work for the product ordered by the customer and the ordering work for the ordered product to the product supplier, and the inventory that supports the inventory management of the product stored in the warehouse managed by the product supplier A management support device is connected to a shipping work support device that supports shipping work of the goods stored in the warehouse so that data communication is possible, and the ordering support device, the inventory management support device, and the shipping work support device , A logistics integration support method for comprehensively supporting logistics of the product,
The ordering support apparatus is
An order processing step for receiving an order for the product ordered by the customer;
Based on the order quantity of the product received in the order processing step, the available inventory quantity for storing the available inventory quantity, which is the available inventory quantity of the goods stored in the warehouse, allocated by the inventory management support device. An allocatable inventory quantity update step for updating the allocatable inventory quantity stored in the storage means;
A shipping instruction information transmission step of transmitting, to the shipping work support device, shipping instruction information of the product received in the order processing step based on the update result of the reserveable inventory quantity updating step;
An order information transmission step of transmitting, to the inventory management support device, order information of a product corresponding to the shipping instruction reception information received from the shipping operation support device and indicating that the shipping instruction of the shipping instruction information has been received. ,
The inventory management support device,
Based on the stock quantity information stored in the first stock quantity information storage means for storing the stock quantity information relating to the stock quantity of the goods stored in the warehouse, the stock order support device stores the stock quantity information in the warehouse. Assigning an allocatable inventory quantity for allocating the allocatable inventory quantity for a given product;
A first inventory quantity information updating step for updating the inventory quantity information stored in the first inventory quantity information storage means based on the order information received from the ordering support device;
The shipping work support device
A shipping instruction reception information transmission step for transmitting, to the ordering support apparatus, shipping instruction reception information indicating that a shipping instruction indicated by the shipping instruction information received from the ordering support apparatus has been received;
Stock quantity information of the product stored in the second stock quantity information storage means for storing stock quantity information related to the stock quantity of the product stored in the warehouse based on the shipment quantity of the product corresponding to the accepted shipping instruction. And a second inventory quantity information updating step for updating the inventory quantity.

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