KR102313015B1 - Method and apparatus for omni-channel management - Google Patents

Abstract

Omni-channel order processing method according to an embodiment of the present invention, the step of receiving a first purchase order through a first channel of a plurality of sales channels, and among a plurality of warehouse matching rules, the first to be applied to the first purchase order selecting a first warehouse matching rule; selecting a warehouse from which the goods according to the first purchase order will be shipped from among warehouses matching the first warehouse matching rule; and the first of the plurality of sales channels. receiving a second purchase order through a second channel different from the channel; selecting a second warehouse matching rule to be applied to the second purchase order from among the plurality of warehouse matching rules; and selecting a warehouse from which the goods according to the second purchase order will be shipped out of the warehouses corresponding to . In this case, each of the warehouse matching rules included in the plurality of warehouse matching rules includes whether or not to expand inquiry about warehouses belonging to other supply channels other than the supply channel of the sales channel in which the purchase order is received.

Description

Omni-channel management method and apparatus {Method and apparatus for omni-channel management}

The present invention relates to an omni-channel management method and an apparatus therefor. In more detail, it relates to an omni-channel management method and an apparatus for integrally managing various distribution channels and supporting various omni-channel services based thereon.

Omni-channel service refers to a service that enables consumers to search for and purchase products across various channels such as online, offline, and mobile. In other words, omni-channel refers to a shopping environment that combines the characteristics of each sales channel so that you can feel as if you are using the same store in any sales channel.

In order to provide an omni-channel service, an omni-channel management device that collectively manages all different sales channels is required. However, the existing omni-channel management device only integrates and manages order performance in each sales channel, and cross-processes orders received in the first sales channel through the supply channel of the second sales channel. It does not provide channel order processing function.

In addition, the existing technology, based on the omni-channel management device for the existing sales channel, does not suggest a way to further include a new sales channel. Therefore, it is required to provide an omni-channel management device of an open architecture that can support the addition of sales channels.

Korean Patent Publication No. 2014-0126850

The technical problem to be solved by the present invention is an omni-channel order processing method for receiving orders from different sales channels, and providing a supply plan for the order by considering the sales channel or other sales channels in which the order is received. to provide that device.

The technical problem to be solved by the present invention is to provide an omni-channel expansion method and an order processing device according to the method that support to introduce a new sales channel by expanding the existing omni-channel order processing method and the device .

The technical problems of the present invention are not limited to the technical problems mentioned above, and other technical problems not mentioned will be clearly understood by those skilled in the art from the following description.

Omni-channel order processing method according to an embodiment of the present invention for solving the above technical problem, receiving a first purchase order through a first channel of a plurality of sales channels, Among a plurality of warehouse matching rules, the selecting a first warehouse matching rule to be applied to a first purchase order; selecting a warehouse from which the goods according to the first purchase order will be shipped from among warehouses matching the first warehouse matching rule; receiving a second purchase order through a second channel different from the first channel among sales channels of , selecting a warehouse from which the goods according to the second purchase order will be shipped from among the warehouses that meet the second warehouse matching rule. In this case, each of the warehouse matching rules included in the plurality of warehouse matching rules includes whether or not to expand inquiry about warehouses belonging to other supply channels other than the supply channel of the sales channel in which the purchase order is received.

In one embodiment, each warehouse matching rule included in the plurality of warehouse matching rules includes whether the entire product according to the purchase order should be shipped from one warehouse, and expanded inquiry for warehouses belonging to the other supply channels , it may further include at least one of an inquiry order for each of the other supply channels.

In an embodiment, the warehouse matching rule may be set dependently on a sales channel. In another embodiment, the warehouse matching rule may be set dependently on the buyer. In another embodiment, the warehouse matching rule may be set dependently on the purchase quantity.

In one embodiment, the warehouse selection criteria may be set dependently on each warehouse matching rule. In this case, the step of selecting a warehouse from which the goods according to the first purchase order will be shipped includes inquiring a first warehouse selection criterion matched to the first warehouse matching rule in a warehouse matching rule table, and the first warehouse selection criterion Accordingly, the step of selecting a warehouse from which the goods according to the first purchase order will be shipped, and the step of selecting the warehouse from which the goods according to the second purchase order will be shipped, include the second in the warehouse matching rule table Inquiring a first warehouse selection criterion matched to the warehouse matching rule, and selecting a warehouse from which the goods according to the first purchase order will be shipped out according to the second warehouse selection criterion. In another embodiment, the warehouse selection criteria may be set dependently on the sales channel.

The selecting of the first warehouse matching rule includes further selecting a third warehouse matching rule to be preliminarily applied to the first purchase order, and determining a warehouse from which the goods according to the first purchase order will be shipped. The step of determining a warehouse from which the goods according to the first purchase order will be shipped according to the third warehouse matching rule if a warehouse that meets the warehouse selection criteria cannot be found according to the first warehouse matching rule may include

In one embodiment, the step of selecting a warehouse from which the goods according to the first purchase order will be shipped may include channel data including information on the plurality of supply channels and information on a plurality of warehouses belonging to each supply channel. It may include selecting a warehouse from which the goods according to the first purchase order will be shipped with reference to the master data including the warehouse data and the stock data including the stock information of each warehouse. In this case, each of the supply channels is matched to one or more of the sales channels. In this case, the inventory information includes a sluggish inventory amount, a shareable inventory amount, and a non-shareable inventory amount indicating inventory exceeding the inventory limit value determined based on the sales volume for a predetermined period, and the product according to the first purchase order is The step of selecting the warehouse to be shipped includes the steps of excluding the non-shareable inventory amount of each warehouse from the inventory amount and determining whether the quantity of goods according to the first purchase order is satisfied; The method may include selecting a warehouse from which the goods according to the first purchase order will be shipped in consideration of the sharing cost. At this time, with respect to the sluggish inventory amount, the revenue-sharing cost is reflected as a preset minimum revenue-sharing cost. In one embodiment, the minimum revenue sharing cost may be '0'.

Omni-channel expansion method according to another embodiment of the present invention for solving the above technical problem, channel data including information on one or more supply channels, warehouse including information on a plurality of warehouses belonging to each supply channel Storing master data including data and inventory data including inventory information of each warehouse, wherein the supply channel matches one or more existing sales channels, among the supply channels included in the channel data, a new sales channel determining a supply channel to be matched to, and adding the new sales channel to matching sales channel information of the determined supply channel.

In one embodiment, the omni-channel expansion method may further include setting a warehouse matching rule for the new sales channel. In this case, the warehouse matching rule may include whether to expand the inquiry about warehouses belonging to a supply channel other than the supply channel matched to the sales channel in which the purchase order is received.

Omni-channel expansion method according to another embodiment of the present invention for solving the above technical problem, channel data including information on one or more supply channels, including information on a plurality of warehouses belonging to each supply channel Storing master data including warehouse data and inventory data including inventory information of each warehouse, wherein the supply channel matches one or more existing sales channels; adding information to the channel data; adding information on a plurality of new warehouses belonging to the new supply channel to the warehouse data; and adding inventory information of each new warehouse to the inventory data. and adding the new sales channel to matching sales channel information of the new supply channel.

In one embodiment, the omni-channel expansion method may further include setting a warehouse matching rule for the new sales channel. In this case, the warehouse matching rule includes whether to expand the inquiry about warehouses belonging to a supply channel other than the supply channel matched to the sales channel in which the purchase order is received.

Omni-channel ordering device according to another embodiment of the present invention for solving the above technical problem, a network interface connected to a plurality of sales channels, a memory in which a computer program for order processing is loaded, the order processing loaded in the memory one or more order processing processors for executing a computer program for At this time, the computer program receives, through the network interface, a first purchase order through a first channel among the plurality of sales channels, and among a plurality of warehouse matching rules, a first warehouse to be applied to the first purchase order. A matching rule is selected, and a series of operations for selecting a warehouse from which the goods according to the first purchase order will be shipped from among warehouses meeting the first warehouse matching rule are performed, and through the network interface, the plurality of receiving a second purchase order through a second channel different from the first channel among sales channels of and a series of operations for selecting a warehouse from which the goods according to the second purchase order will be shipped from among warehouses that meet the warehouse matching rule. In this case, each of the warehouse matching rules included in the plurality of warehouse matching rules includes whether or not to expand inquiry about warehouses belonging to other supply channels other than the supply channel of the sales channel in which the purchase order is received.

In one embodiment, the omni-channel ordering device, channel data including information on one or more supply channels matched to an existing sales channel, warehouse data including information on a plurality of warehouses belonging to each supply channel, and each Storage for storing master data including inventory data including inventory information of the warehouse may be further included. In one embodiment, the computer program determines a supply channel to be matched with a new sales channel from among the supply channels included in the channel data, and adds the new sales channel to matching sales channel information of the determined supply channel; A series of operations for setting a warehouse matching rule for the new sales channel, receiving a third purchase order through the new sales channel through the network interface, and matching the warehouse matching rule matched to the new sales channel The method may further include a series of operations for selecting a warehouse from which the goods according to the third purchase order will be shipped from among the warehouses. In another embodiment, the computer program adds information on a new supply channel matching the new sales channel to the channel data, and adds information on a plurality of new warehouses belonging to the new supply channel to the warehouse data and adding the inventory information of each new warehouse to the inventory data, a series of operations for adding the new sales channel to the matching sales channel information of the new supply channel, and setting a warehouse matching rule for the new sales channel receiving a third purchase order through the new sales channel through the network interface, It may further include a series of operations for selecting a warehouse from which the goods are shipped.

According to the present invention as described above, by applying various warehouse matching rules to purchase orders received from various sales channels, an optimal product delivery method can be derived, and an omni-channel service can be provided by the product delivery method there is

According to the present invention as described above, it is possible to procure goods not only from the supply channel of the sales channel in which the order is received, but also from the supply channels of other sales channels according to the setting of the sales channel or the properties of the order. As a result, service satisfaction with respect to delivery may increase. In addition, by sharing the inventory among the supply channels of each sales channel, there is an effect of reducing the inventory holding amount.

In addition, just by adding data related to the new sales channel to the existing omni-channel order processing device, the omni-channel order processing device can be expanded to cover the new sales channel. Therefore, even if a new sales channel appears, using the existing omni-channel order processing device, there is an effect that can cover the new sales channel at a low cost.

1 is a block diagram of an omni-channel service system according to an embodiment of the present invention.
2 is a block diagram of an omni-channel order processing device according to another embodiment of the present invention.
3 is a diagram illustrating a state in which the sales channel and the supply channel are matched with each other in the omni-channel order processing device of FIG. 2 .
Figure 4 is a diagram illustrating an inventory data configuration of each warehouse in the omni-channel order processing device of Figure 2;
Figure 5 is a block diagram of the omni-channel order processing device after expanding the omni-channel order processing device of Figure 2 to cover a new sales channel.
6 is a diagram illustrating a state in which the sales channel and the supply channel are matched with each other in the omni-channel order processing device of FIG.
7 is a hardware configuration diagram of an omni-channel order processing device according to another embodiment of the present invention.
8 is a flowchart of an omni-channel order processing method according to another embodiment of the present invention.
9 is a flowchart of an omni-channel extension method according to another embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. Advantages and features of the present invention, and a method for achieving them will become apparent with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments published below, but may be implemented in various different forms, only these embodiments make the publication of the present invention complete, and common knowledge in the technical field to which the present invention pertains It is provided to fully inform the possessor of the scope of the invention, and the present invention is only defined by the scope of the claims. Like reference numerals refer to like elements throughout.

Unless otherwise defined, all terms (including technical and scientific terms) used herein may be used with the meaning commonly understood by those of ordinary skill in the art to which the present invention belongs. In addition, terms defined in a commonly used dictionary are not to be interpreted ideally or excessively unless clearly defined in particular. The terminology used herein is for the purpose of describing the embodiments and is not intended to limit the present invention. As used herein, the singular also includes the plural unless specifically stated otherwise in the phrase.

1 is a block diagram of an omni-channel service system according to an embodiment of the present invention. As shown in Figure 1, the omni-channel service system according to this embodiment includes a plurality of sales channels (200a, 200b, 200c to 200n) and the omni-channel order processing device (100).

The plurality of sales channels 200a, 200b, 200c to 200n logically mean different types of buyer contact methods. The plurality of sales channels 200a, 200b, 200c to 200n may refer to computing devices physically used for contact with buyers in each distribution channel. For example, the sales channel 1 200a may point to an online-mall server serving an online shopping mall, and the sales channel 2 200b may point to POS (Position Of Sale) devices installed in an offline store, and sales Channel 3 300c may refer to a mobile-mall server serving a mobile shopping mall that can be accessed through a mobile terminal such as a smart phone.

The omni-channel order processing device 100 receives and processes purchase orders from a plurality of sales channels. For example, the omni-channel order processing device 100 may receive and process purchase orders from both the sales channel 1 200a that is an online shopping mall and the sales channel 2 200b that is an offline store.

In this specification, the purchase order may be interpreted as indicating a purchase order requiring delivery. Therefore, the purchase order transmitted to the omni-channel order processing device 100 by the sales channel 2 (200b), which is an offline store, is in a form to be delivered later due to lack of stock in the store, or to visit the store again later to purchase the product. Refers to a purchase order in the form it is agreed to accept.

Hereinafter, the configuration and operation of the omni-channel order processing device according to another embodiment of the present invention will be described with reference to FIGS. 2 to 4 .

2 is a block diagram of the omni-channel order processing apparatus 100 according to the present embodiment. As shown in FIG. 2 , the omni-channel order processing device 100 according to this embodiment is a network interface 102 , a warehouse matching rule selection unit 104 , a storage unit 106 , a procurement warehouse selection unit 108 . and a channel manager 110 .

The network interface 102 receives purchase orders received from a plurality of sales channels, provides them to the warehouse matching rule selection unit 104 , and provides supply plan information for the purchase orders received from the procurement warehouse selection unit 108 . provided, and transmits the purchase order to the sending device.

The warehouse matching rule selection unit 104 selects a warehouse matching rule to be applied to the purchase order provided from the network interface 102 .

In the present specification, the warehouse matching rule refers to predefined digital data indicating which standard to select the warehouse for the goods shipped according to the purchase order among the warehouses belonging to a plurality of supply channels included in the omni-channel. The warehouse matching rule may include whether a warehouse belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received is expanded.

As used herein, the supply channel logically refers to an organization consisting of one or more warehouses holding inventory. As used herein, the supply channel is a set of digital data for an organization that consists of one or more warehouses that physically hold inventory.

Referring to FIG. 3 , the relationship between the sales channel and the supply channel will be described. As shown in Figure 3, each supply channel is matched with one or more sales channels. From the point of view of the supply channel, the sales channel matched to the supply channel means a channel through which sales can be made using the inventory owned by the customer. From the point of view of a sales channel, a supply channel matched to a sales channel refers to one or more warehouses in which goods to be sold are stored.

In an embodiment, the sales channel and the supply channel may be matched one-to-one. In FIG. 3 , the sales channel 4 200d dedicated to pre-purchase is matched one-to-one with the supply planning channel 160c. This means that the goods stored in the supply planning channel can be sold only through the sales channel 4 (200d).

In other embodiments, at least some of the sales channels may match more than one supply channel. In FIG. 3 , the online-mall sales channel 1 ( 200a ) matches both the online channel ( 160a ) and the offline channel ( 160b ). This means that the online-mall sales channel 1 200a can sell not only goods stored in warehouses belonging to the online channel 160a but also goods stored in warehouses belonging to the offline channel 160b.

In yet another embodiment, at least some of the supply channels may match more than one sales channel. In FIG. 3 , the offline channel 160b, which means the inventory of the offline stores, is sold not only through the offline store 200b but also through the online-mall 200a.

The channel management unit 110 manages a matching relationship between a plurality of sales channels and a plurality of supply channels covered by the omni-channel order processing device 100 . For example, the channel management unit 110 may store data on a matching supply channel for each sales channel by using various types of data structures. The data structure is shown as a channel management table 112 in FIG. In this specification, the 'table' included in the 'channel management table' 112 is only a simple name, and data on matching supply channels for each sales channel is recorded using various types of data structures or various databases as well as tables. , can be updated.

In the omni-channel service in which inventory is shared between different sales channels, as shown in FIG. 3 , at least some sales channels are set in the channel management table 112 to match two or more supply channels, or at least part of the supply This can be achieved by setting the channel management table 112 to match more than one sales channel.

On the other hand, in one embodiment, even if the channel management table 112 is set as a one-to-one matching between the sales channel and the supply channel, for warehouses belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received. By applying the warehouse matching rule including whether or not the extended inquiry is on (enlarged inquiry ON), the inventory can be shared among the supply channels of each sales channel.

The warehouse matching rule may further include whether all items according to the purchase order should be released from one warehouse.

Hereinafter, warehouse matching rules according to an embodiment of the present invention are presented.

-MCMS (Multi-Channel Multi-Source): In order to satisfy the delivery requirements of a purchase order, warehouses belonging to supply channels other than the supply channel of the sales channel can also be inquired. In this case, the entire product according to the purchase order may be divided and delivered from a plurality of warehouses.

-MCSS (Multi-Channel Single-Source): In order to satisfy the delivery requirements of a purchase order, warehouses belonging to supply channels other than the supply channel of the sales channel can also be inquired. At this time, the entire product according to the purchase order should be delivered from one warehouse.

-SCMS (Single-Channel Multi-Source): In order to satisfy the delivery requirements of a purchase order, only warehouses belonging to the supply channel of the sales channel are inquired. In this case, the entire product according to the purchase order may be divided and delivered from a plurality of warehouses.

-SCSS (Single-Channel Single-Source): In order to satisfy the delivery requirements of a purchase order, only warehouses belonging to the supply channel of the sales channel are inquired. At this time, the entire product according to the purchase order should be delivered from one warehouse.

At this time, each warehouse matching rule included in the plurality of warehouse matching rules may further include an inquiry order for each of the other supply channels when an enlarged inquiry is made for a warehouse belonging to the other supply channel. have. For example, the MCSS warehouse matching rule may further specify that the inquiry is performed in the order of an online channel, an offline channel, and a supply planning channel.

The warehouse matching rule that can be applied in some embodiments of the present invention can be obviously changed by those skilled in the art from the suggested warehouse matching rule. The suggested warehouse matching rule and the warehouse matching rule obviously changed from the suggested warehouse matching rule may be stored in the warehouse matching rule repository 140 of the warehouse matching rule selector 104 .

The warehouse matching rule selection unit 104 receives a purchase order from the network interface 102 and selects a warehouse matching rule to be applied to the purchase order from among those stored in the warehouse matching rule storage 140 .

In an embodiment, the warehouse matching rule may be set dependently on a sales channel. Which warehouse matching rule is to be applied to the purchase order generated from each sales channel may be recorded in the channel management table 112 managed by the channel management unit 110 . Table 1 below is an example of the channel management table 112 .

sales channel Matched supply channels Warehouse Matching Rules online-mall online SCMS offline store offline MCMS mobile-mall online MCSS

According to the channel management table 112 shown in Table 1, the warehouse matching rule selection unit 104 selects a warehouse by applying SCMS to an online-mall purchase order, and MCMS to a purchase order in an offline store. It will be applied to select a warehouse.

In another embodiment, the warehouse matching rule may be set dependently on the buyer. At this time, the warehouse matching rule selection unit 104 inquires the warehouse matching rule corresponding to the buyer identification information accompanying the purchase order in the buyer attribute information (not shown), and applies the searched warehouse matching rule to the purchase order. something to do. For example, MCMS or SCMS may be applied to the B2B buyer, paying attention to the fact that the B2B buyer has a high probability of ordering a large amount of goods, and it is difficult to release a large amount of goods from one warehouse.

In another embodiment, the warehouse matching rule may be set dependently on the purchase quantity. At this time, the warehouse matching rule selection unit 104 inquires a warehouse matching rule corresponding to the purchase quantity accompanying the purchase order in a policy table (not shown) for each purchase quantity, and applies the inquired warehouse matching rule to the purchase order. will apply For example, MCMS or SCMS may be applied to the B2B purchaser, paying attention to the fact that purchase orders for more than 100 (standard values) items are difficult to be shipped out from one warehouse. The reference value may be set to a different value according to a sales channel in which a purchase order is generated.

In another embodiment, the warehouse matching rule may consist of two or more rules that are sequentially applied to find a warehouse that satisfies the delivery requirements of a purchase order. For example, it may be set in the channel management table 112 as shown in Table 2 below.

sales channel Matched supply channels Warehouse Matching Rules online-mall online SCMS->MCMS offline store offline MCMS mobile-mall online MCSS

For the contents set in the channel management table 112 of Table 2, for purchase orders generated in the online-mall, only warehouses belonging to the online channel are searched with SCMS first, and then warehouses satisfying the delivery requirements of the purchase order are found. If not, it refers to further inquiry of warehouses belonging to the offline channel with MCMS.

The procurement warehouse selection unit 108 selects a warehouse from which the goods according to the purchase order will be shipped out according to the warehouse matching rule selected by the warehouse matching rule selection unit 104 . Even if the warehouse matching rule is an SCSS in which the range of the warehouse to be inquired is the narrowest, there may be a plurality of warehouses that can satisfy the delivery requirements (delivery deadline, delivery cost) of the purchase order. In this case, the warehouse selection criteria for selecting one or as many warehouses as necessary may be applied. Hereinafter, warehouse selection criteria according to an embodiment of the present invention are presented.

- ASAP: Select a warehouse where delivery can be completed within the shortest period of time

- LOW_CHARGE: Select a warehouse where delivery can be performed at the lowest cost

- ON_CHARGE: Select a warehouse that can be delivered within the shortest period of time among warehouses with a delivery fee below the marginal cost.

- ON_TIME: Select a warehouse where delivery can be performed at the lowest cost among warehouses that can satisfy the delivery deadline

In one embodiment, the warehouse selection criterion may be accompanying the purchase order. For example, the purchaser may designate the warehouse selection criteria when placing a purchase order. If there is no warehouse that satisfies the warehouse selection criteria accompanying the purchase order, the warehouse selection criteria matched to the sales channel in which the purchase order is received may be preliminarily applied.

Assume that a purchase order with the ON_TIME warehouse selection criteria specified is received through the mobile-mall sales channel. When the settings of the channel management table 112 shown in Table 2 are applied, the MCSS rule is applied to the purchase order, so the ON_TIME criterion is satisfied in the offline supply channel as well as the online supply channel, which is a supply channel matched to the mobile-mall. A warehouse that can be ordered is searched. If there is no warehouse that can satisfy the ON_TIME criteria in both the online and offline supply channels, the warehouse selection criteria (eg, ASAP) matched to the online-mall sales channel may be preliminarily applied.

In another embodiment, the warehouse selection criterion may be set dependently on the warehouse matching rule. That is, the application of the warehouse selection criteria together with the warehouse matching rule may be determined. For example, LOW_CHARGE may be matched to SCSS, and ASAP may be matched to MCMS. The matching relationship between each warehouse matching rule and the warehouse selection criterion may be recorded in a warehouse matching rule table (not shown) stored in the warehouse matching rule storage 140 . The warehouse matching rule table points to a data structure that records attribute values for each warehouse matching rule and warehouse selection criteria matching the warehouse matching rules. In this specification, the 'table' included in the 'warehouse matching rule table' is only a simple name, and the matching relationship between each warehouse matching rule and the warehouse selection criteria is recorded using not only tables but also various types of data structures or various databases, can be updated

In another embodiment, the warehouse selection criteria may be set dependently on the purchaser. For example, the B2B buyer wants to complete the delivery within the shortest period of time, so ASAP may be applied to the B2B buyer.

In another embodiment, the warehouse selection criterion may be set dependently on the purchase quantity. For example, ON_CHARGE may be applied to a purchase order having a purchase quantity greater than or equal to a predetermined number.

In another embodiment, the warehouse selection criteria may be set dependently on a sales channel generated in a purchase order. In this case, the warehouse selection criteria for each sales channel may be recorded in the channel management table 112 . Table 3 below is an example of a channel management table in this case.

sales channel Matched supply channels Warehouse Matching Rules Warehouse Selection Criteria online-mall online SCMS ON_TIME offline store offline MCMS ASAP mobile-mall online MCSS ON_TIME

The procurement warehouse selection unit 108 determines a warehouse from which to ship a product according to a purchase order with reference to the master data stored in the storage unit 106 . The master data includes warehouse data 162 obtained by objectifying each warehouse belonging to a supply channel 160 matched to each sales channel on a one-to-one basis, and inventory data 164 including inventory information of each warehouse. That is, the master data may be understood as digital data of warehouses belonging to each supply channel in the real world.

For reference, in the inventory data 164 of FIG. 2, the inventory amount consists of 'OH' indicating on-hand inventory, 'IT' indicating in-transit transportation inventory, and 'SP' indicating inventory scheduled for supply in the supply plan. point is shown.

In an embodiment of the present invention, the procurement warehouse selection unit 108 may inquire a warehouse that satisfies the delivery requirements of the purchase order with respect to the OH inventory amount. In another embodiment of the present invention, the procurement warehouse selection unit 108 may inquire a warehouse that satisfies the delivery requirements of the purchase order with respect to the OH stock amount + the IT stock amount. In another embodiment of the present invention, the procurement warehouse selection unit 108 may inquire a warehouse that satisfies the delivery requirements of the purchase order with respect to the OH stock amount + the IT stock amount + the SP stock amount.

In an embodiment of the present invention, the inventory amount of each warehouse may be configured as shown in FIG. 4 . That is, the inventory information may include a sluggish inventory amount, a shareable inventory amount, and a non-shareable inventory amount indicating inventory in a range exceeding the inventory threshold determined based on the sales volume of the 'predetermined period'. The 'predetermined period' may be, for example, one week or one month. For example, the inventory threshold may be set to 100, which is the average sales volume for a week in a specific offline store, and if the specific offline store has 130 inventory, 30 will be the sluggish inventory.

If the sales channel and the supply channel are different, or if the operating entity is different even if the sales channel and the supply channel are the same, if an item is released within the sharable inventory amount, a certain amount or a certain percentage of the sales margin It is shared with the operating entity of the warehouse that releases the goods. The margin shared with the operating entity of the warehouse is added to the shipping fee.

On the other hand, if the goods are shipped out within the range of the sluggish inventory amount, the profit due to the sale is not shared with the operating entity of the warehouse that releases the goods. Therefore, if the warehouse selection criterion reflects the shipping cost, the warehouse having the sluggish inventory will be selected first. This has the effect of preferentially releasing the goods from the warehouse having an excessive inventory.

Hereinafter, when a new sales channel that did not exist before appears, it will be described to expand the omni-channel order processing device of FIG. 2 to cover the new sales channel.

The omni-channel order processing device shown in FIG. 2 has an open structure that is easy to update functions to enable the cover of a new sales channel and its supply channel. Hereinafter, it will be described with reference to FIG. 5 . In the update of the function, a new supply channel 160d for a new sales channel is added to the channel data 160 of the master data, and information on new warehouses belonging to the new supply channel 160d is added to the warehouse data 162 . After adding the inventory information for each new warehouse to the inventory data 164 , information on the new sales channel and its matching supply channel is added to the channel management table 112 of the channel management unit 110 . It can be done simply by doing Table 4 shows after new sales channels are added. In addition, FIG. 6 shows a state in which the sales channel and the supply channel are matched with each other in the omni-channel order processing device of FIG.

sales channel Matched supply channels Warehouse Matching Rules Warehouse Selection Criteria online-mall online SCMS ON_TIME offline store offline MCMS ASAP mobile-mall online MCSS ON_TIME new sales channel new supply channels SCSS LOW_CHARGE

On the other hand, some new sales channels may use existing supply channels. In this case, by updating only the channel management table 112 without updating the master data, the function of the omni-channel order processing device 100 may be updated to cover a new sales channel. Table 5 shows the channel management table 112 to which a new sales channel using an existing supply channel is added.

sales channel Matched supply channels Warehouse Matching Rules Warehouse Selection Criteria online-mall online SCMS ON_TIME offline store offline MCMS ASAP mobile-mall online MCSS ON_TIME new sales channel offline SCSS LOW_CHARGE

As described so far, in the omni-channel order processing device 100 according to this embodiment, updating the function to enable the cover of the new sales channel and its supply channel becomes possible only by updating the channel management table 112 . . If a new supply channel is established for a new sales channel, data for the new supply channel may be added to the master data.

7 is a hardware configuration diagram of an omni-channel order processing device according to another embodiment of the present invention. The omni-channel order processing apparatus 100 according to this embodiment may have the configuration of FIG. 7 .

7 , the omni-channel order processing device 100 includes a network interface 158 , a storage 156 , an order processing processor 152 , a memory 154 and an interface 158 , a storage 156 , It may include a system bus 150 connected to the order processing processor 152 and the memory 154 as a data movement path.

A plurality of sales channels are connected to the network interface 72 .

The storage 156 may be implemented as a non-volatile memory device such as a flash memory, a hard disk, or the like, but is not limited thereto. The storage 156 stores data of the computer program 160b for order processing. The data of the computer program 160b for order processing may include binary executable files and other resource files.

The storage 156 further stores the above-described master data 1560 , the warehouse matching rule storage 140 , and the channel management table 112 .

The memory 154 loads the computer program 160a for order processing. The order processing computer program 160a is provided to the order processing processor 152 and is executed by the order processing processor 152 .

The computer program for order processing 160a receives, through the network interface 158, a first purchase order through a first channel among the plurality of sales channels, and receives the first purchase order from among a plurality of warehouse matching rules. A first warehouse matching rule to be applied is selected, and a series of operations for selecting a warehouse from which the goods according to the first purchase order will be shipped from among the warehouses conforming to the first warehouse matching rule are performed, and through the network interface 158 . , receiving a second purchase order through a second channel different from the first channel among the plurality of sales channels, and selecting a second warehouse matching rule to be applied to the second purchase order from among the plurality of warehouse matching rules, and a series of operations for selecting a warehouse from which the goods according to the second purchase order will be shipped from among warehouses that meet the second warehouse matching rule.

Each warehouse matching rule included in the plurality of warehouse matching rules includes whether or not to expand the inquiry about warehouses belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received.

As already described, the function of the omni-channel order processing device 100 may be updated to cover a new channel using an existing supply channel. The order processing computer program 160a supporting the update determines a supply channel to be matched with a new sales channel from among the supply channels included in the channel data, and adds the new sales to matching sales channel information of the determined supply channel. A series of operations for adding a channel and setting a warehouse matching rule for the new sales channel, receiving a purchase order through the new sales channel through the network interface, and a warehouse matching rule matched to the new sales channel The method further includes a series of operations for selecting a warehouse from which the goods according to the purchase order will be shipped from among the warehouses corresponding to .

As already described, the omni-channel order processing device 100 may be updated in function to cover a new channel using a new supply channel. The order processing computer program 160a supporting the update adds information on a new supply channel matching the new sales channel to the channel data, and provides information on a plurality of new warehouses belonging to the new supply channel. a series of operations for adding to the warehouse data, adding the inventory information of each new warehouse to the inventory data, and adding the new sales channel to the matching sales channel information of the new supply channel; A series of operations for setting a warehouse matching rule, receiving a purchase order through the new sales channel through the network interface 158, and selecting the purchase order from among warehouses matching the warehouse matching rule matched to the new sales channel The method further includes a series of operations for selecting a warehouse from which goods according to the order will be shipped.

Hereinafter, an omni-channel order processing method according to another embodiment of the present invention will be described with reference to FIG. 8 . The omni-channel order processing method according to this embodiment may be performed by a computing device. The computing device may be the omni-channel order processing device described above. Hereinafter, for convenience of understanding, it is noted that the description of the subject of the operation may be omitted. Also, note that some embodiments described in relation to the operation of the omni-channel order processing device may be applied to the omni-channel order processing method according to this embodiment.

First, when a purchase order is received from a specific sales channel (S800), a warehouse matching rule to be applied to the purchase order is selected (S802). The warehouse matching rule may be a combination of whether the warehouse belonging to a supply channel other than the supply channel of the sales channel where the purchase order is received should be expanded and whether the entire product according to the purchase order should be shipped from one warehouse. have. The warehouse matching rule may be set dependently on the sales channel.

As a result of inquiring the warehouses of the supply channel according to the selected warehouse matching rule, when the warehouse to which the goods according to the purchase order will be shipped is selected (S804), the goods delivery information from the selected warehouse is transmitted to the specific sales channel becomes (S806).

For example, if the specific sales channel is a mobile-mall, the product delivery information will be displayed on a purchaser terminal displaying the UI of the mobile-mall. When the buyer confirms the goods delivery information and inputs the approval button (S808), the order is formally received, and a shipment instruction signal is transmitted to the warehouse management system that manages the selected warehouse (S810).

According to the present invention as described above, by applying various warehouse matching rules to purchase orders received from various sales channels, an optimal product delivery method can be derived, and an omni-channel service can be provided by the product delivery method there is

Hereinafter, an omni-channel expansion method according to another embodiment of the present invention will be described with reference to FIG. 9 . The omni-channel expansion method according to the present embodiment may be performed by a computing device. The computing device may be the omni-channel order processing device described above. Hereinafter, for convenience of understanding, it is noted that the description of the subject of the operation may be omitted. Also, note that some embodiments described in relation to the operation of the omni-channel order processing device may be applied to the omni-channel expansion method according to the present embodiment.

First, store master data including channel data including information on one or more supply channels, warehouse data including information on a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse do (S900). The supply channel is one that matches one or more existing sales channels.

Next, information on a new supply channel matching the new sales channel is added to the channel data, information on a plurality of new warehouses belonging to the new supply channel is added to the warehouse data, and Inventory information is added to the inventory data (S902).

Next, the new supply channel and the new sales channel are matched with each other by adding the new sales channel to the matching sales channel information of the new supply channel (S904).

Next, a warehouse matching rule for the new sales channel is set (S906). The warehouse matching rule may be a combination of whether the warehouse belonging to a supply channel other than the supply channel of the sales channel where the purchase order is received should be expanded and whether the entire product according to the purchase order should be shipped from one warehouse. have. The warehouse matching rule may be set dependently on the sales channel.

By performing the above operation, the omni-channel order processing method can be expanded to further cover a new sales channel using a new supply channel. Meanwhile, according to an embodiment, the order processing method of the omni-channel may be expanded to further cover a new sales channel using an existing supply channel. In this case, master data including channel data including information on one or more supply channels, warehouse data including information on a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse storing, determining a supply channel to be matched with a new sales channel from among the supply channels included in the channel data, and adding the new sales channel to matching sales channel information of the determined supply channel. Only by matching the supply channel responsible for the sales channel with the new sales channel, the omni-channel order processing method can be expanded. In this case, a warehouse matching rule for the new sales channel may be further set.

The omni-channel order processing method or the omni-channel expansion method according to the embodiments of the present invention described with reference to FIGS. 8 to 9 so far may be implemented as computer-readable codes on a computer-readable medium. . The computer-readable medium may be, for example, a removable recording medium (CD, DVD, Blu-ray disk, USB storage device, removable hard disk) or a fixed recording medium (ROM, RAM, computer-equipped hard disk). have. The computer program recorded in the computer-readable recording medium may be transmitted to another computing device through a network such as the Internet and installed in the other computing device, thereby being used in the other computing device.

Although embodiments of the present invention have been described with reference to the accompanying drawings, those of ordinary skill in the art to which the present invention pertains can realize that the present invention can be implemented in other specific forms without changing the technical spirit or essential features. you will be able to understand Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive.

Claims (18)

Receiving, by the omni-channel order processing device, a first purchase order through a first channel of a plurality of sales channels;
selecting, by the omni-channel order processing device, a first warehouse matching rule to be applied to the first purchase order, from among a plurality of warehouse matching rules;
selecting, by the omni-channel order processing device, a warehouse from which the goods according to the first purchase order will be shipped from among the warehouses conforming to the first warehouse matching rule;
receiving, by the omni-channel order processing device, a second purchase order through a second channel different from the first channel among the plurality of sales channels;
selecting, by the omni-channel order processing device, a second warehouse matching rule to be applied to the second purchase order from among the plurality of warehouse matching rules; and
Comprising the step of the omni-channel order processing device, from among the warehouses conforming to the second warehouse matching rule, selecting a warehouse to which the goods according to the second purchase order will be shipped,
Each warehouse matching rule included in the plurality of warehouse matching rules includes whether or not to expand inquiry about warehouses belonging to other supply channels other than the supply channel of the sales channel in which the purchase order is received,
How to process omnichannel orders. According to claim 1,
Each warehouse matching rule included in the plurality of warehouse matching rules further includes whether the entire product according to the purchase order should be shipped from one warehouse,
How to process omnichannel orders. According to claim 1,
Each warehouse matching rule included in the plurality of warehouse matching rules further includes a query order for each of the other supply channels when an expanded inquiry is made for a warehouse belonging to the other supply channel,
How to process omnichannel orders. According to claim 1,
The step of selecting the first warehouse matching rule is,
Inquiring a warehouse matching rule matched to the first channel, and selecting the inquired warehouse matching rule as the first warehouse matching rule,
The step of selecting the second warehouse matching rule,
Inquiring the warehouse matching rule matched to the second channel, and selecting the inquired warehouse matching rule as the second warehouse matching rule,
How to process omnichannel orders. According to claim 1,
The step of selecting the first warehouse matching rule is,
Inquiring a warehouse matching rule matched to the buyer of the first purchase order, and selecting the inquired warehouse matching rule as the first warehouse matching rule,
The step of selecting the second warehouse matching rule,
Inquiring a warehouse matching rule matched to the buyer of the second purchase order, and selecting the inquired warehouse matching rule as the second warehouse matching rule,
How to process omnichannel orders. According to claim 1,
The step of selecting the first warehouse matching rule is,
Inquiring a warehouse matching rule matched to the order quantity of the first purchase order, and selecting the inquired warehouse matching rule as the first warehouse matching rule,
The step of selecting the second warehouse matching rule,
Inquiring a warehouse matching rule matched to the order quantity of the second purchase order, and selecting the inquired warehouse matching rule as the second warehouse matching rule,
How to process omnichannel orders. 7. The method according to any one of claims 4 to 6,
The step of selecting a warehouse from which the goods according to the first purchase order will be shipped,
Inquiring a first warehouse selection criterion matched to the first warehouse matching rule, and selecting a warehouse from which the goods according to the first purchase order will be shipped out according to the first warehouse selection criterion,
The step of selecting a warehouse where the goods according to the second purchase order will be shipped,
Inquiring a first warehouse selection criterion matched to the second warehouse matching rule, and selecting a warehouse from which the goods according to the first purchase order will be shipped according to the second warehouse selection criterion,
How to process omnichannel orders. According to claim 1,
The step of selecting a warehouse from which the goods according to the first purchase order will be shipped,
According to the first warehouse selection criteria accompanying the first purchase order, a warehouse is selected from which the goods according to the first purchase order will be shipped, and if there is no warehouse satisfying the first warehouse selection criteria, the Inquiring the second warehouse selection criteria matched to the first channel, and according to the second warehouse selection criteria, comprising the step of selecting again the warehouse from which the goods according to the first purchase order will be shipped,
The step of selecting a warehouse where the goods according to the second purchase order will be shipped,
When a warehouse from which the goods according to the second purchase order will be shipped is selected according to the third warehouse selection criterion accompanying the second purchase order, and there is no warehouse satisfying the third warehouse selection criterion, the second Inquiring the fourth warehouse selection criteria matched to the channel, and according to the fourth warehouse selection criteria, comprising the step of selecting again the warehouse from which the goods according to the second purchase order will be shipped,
How to process omnichannel orders. According to claim 1,
The step of selecting the first warehouse matching rule is,
Further comprising the step of selecting a third warehouse matching rule to be preliminarily applied to the first purchase order,
The step of determining a warehouse where the goods according to the first purchase order will be shipped,
When a warehouse that meets the warehouse selection criteria is not found according to the first warehouse matching rule, determining a warehouse from which the goods according to the first purchase order will be shipped according to the third warehouse matching rule,
How to process omnichannel orders. According to claim 1,
The step of selecting a warehouse from which the goods according to the first purchase order will be shipped,
By referring to master data including channel data including information on the plurality of supply channels, warehouse data including information on a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse, , including the step of selecting a warehouse from which the goods according to the first purchase order will be shipped,
each said supply channel is matched to one or more said sales channels;
How to process omnichannel orders. 11. The method of claim 10,
The inventory information includes a sluggish inventory amount, a shareable inventory amount, and a non-shareable inventory amount indicating inventory in a range exceeding the inventory threshold determined based on the sales volume of a predetermined period,
The step of selecting a warehouse from which the goods according to the first purchase order will be shipped,
determining whether the quantity of goods according to the first purchase order is satisfied by excluding the non-shareable inventory quantity of each warehouse from the inventory quantity; and
Including the step of selecting a warehouse from which the goods according to the first purchase order will be shipped in consideration of the goods delivery cost and the profit sharing cost according to the inventory provision,
Reflecting the revenue-sharing cost as a preset minimum revenue-sharing cost for the sluggish inventory,
How to process omnichannel orders. A method performed by an omni-channel order processing device, comprising:
Storing master data including channel data including information on one or more supply channels, warehouse data including information on a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse, wherein the supply channel matches one or more existing sales channels;
determining a supply channel to be matched with a new sales channel from among the supply channels included in the channel data; and
adding the new sales channel to matching sales channel information of the determined supply channel;
How to expand omni-channel. 13. The method of claim 12,
Further comprising the step of setting a warehouse matching rule for the new sales channel,
The warehouse matching rule includes whether or not to expand inquiry about warehouses belonging to other supply channels other than the supply channel matched to the sales channel in which the purchase order is received,
How to expand omni-channel. A method performed by an omni-channel order processing device, comprising:
Storing master data including channel data including information on one or more supply channels, warehouse data including information on a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse, wherein the supply channel matches one or more existing sales channels;
adding information on a new supply channel matching the new sales channel to the channel data;
adding information on a plurality of new warehouses belonging to the new supply channel to the warehouse data;
adding inventory information of each new warehouse to the inventory data; and
adding the new sales channel to matching sales channel information of the new supply channel;
How to expand omni-channel. 15. The method of claim 14,
Further comprising the step of setting a warehouse matching rule for the new sales channel,
The warehouse matching rule includes whether or not to expand inquiry about warehouses belonging to other supply channels other than the supply channel matched to the sales channel in which the purchase order is received,
How to expand omni-channel. a network interface connected to a plurality of sales channels;
a memory into which a computer program for order processing is loaded;
Comprising one or more order processing processors for executing the computer program for processing the order loaded into the memory,
The computer program is
Receive a first purchase order through a first channel among the plurality of sales channels through the network interface, select a first warehouse matching rule to be applied to the first purchase order from among a plurality of warehouse matching rules, 1 A series of operations for selecting a warehouse from which the goods according to the first purchase order will be shipped from among warehouses conforming to the warehouse matching rule; and
receiving a second purchase order through a second channel different from the first channel among the plurality of sales channels through the network interface, and matching a second warehouse to be applied to the second purchase order from among the plurality of warehouse matching rules Selecting a rule, and including a series of operations for selecting a warehouse from which the goods according to the second purchase order will be shipped from among the warehouses conforming to the second warehouse matching rule,
Each warehouse matching rule included in the plurality of warehouse matching rules includes whether or not to expand inquiry about warehouses belonging to other supply channels other than the supply channel of the sales channel in which the purchase order is received,
Omni-Channel Fulfillment Units. 17. The method of claim 16,
Channel data including information on one or more supply channels matched to an existing sales channel, warehouse data including information on a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse further comprising storage for storing master data;
The computer program is
determining a supply channel to be matched with a new sales channel from among the supply channels included in the channel data, adding the new sales channel to matching sales channel information of the determined supply channel, and setting a warehouse matching rule for the new sales channel a series of operations to set; and
Receive a third purchase order through the new sales channel through the network interface, and select a warehouse from which the goods according to the third purchase order will be shipped from among warehouses matching the warehouse matching rule matched to the new sales channel. Further comprising a series of operations to select,
Omni-Channel Fulfillment Units. 17. The method of claim 16,
Channel data including information on one or more supply channels matched to an existing sales channel, warehouse data including information on a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse further comprising storage for storing master data;
The computer program is
information on a new supply channel matching the new sales channel is added to the channel data, information on a plurality of new warehouses belonging to the new supply channel is added to the warehouse data, and stock information of each new warehouse is added to the warehouse data. a series of operations for adding to the inventory data and adding the new sales channel to matching sales channel information of the new supply channel;
a series of operations for setting a warehouse matching rule for the new sales channel; and
Receive a third purchase order through the new sales channel through the network interface, and select a warehouse from which the goods according to the third purchase order will be shipped from among warehouses matching the warehouse matching rule matched to the new sales channel. Further comprising a series of operations to select,
Omni-Channel Fulfillment Units.

Images