JP7430211B2 - Door-to-door sales management system - Google Patents

Description

The present invention relates to a door-to-door sales management system used when selling products door-to-door to customers.

Conventionally, in home delivery sales of pharmaceuticals, medicine cabinets containing multiple types of medicines are placed at customers' homes. The customer takes out the desired medicine from the medicine cabinet and takes it when necessary. The person in charge regularly visits the customer's home, inspects the medicines used, settles the charges, and at the same time replenishes the medicine cabinet with new medicines.

In recent years, in home-based sales, the schedule of visits to customers' homes by visiting staff has been managed using computers (see Patent Document 1 below). This eliminates the need to rely on the experience and intuition of the visiting staff, making it possible for even inexperienced visiting staff to increase customer satisfaction.

JP2002-259663

However, when visiting a customer's home, the medicines stored in the medicine box must be managed manually by the person in charge of the visit. Therefore, even though unused chemicals that are nearing their expiration date should have been replaced on the spot, there are cases where the user forgets to replace the chemicals. In particular, in the case of customers who are frequently absent, early replacement is preferable, but since the timing of replacement depends on the judgment of the visiting staff, there is a problem that appropriate management is difficult for inexperienced visiting staff. there were.

The present invention has been made in view of the above circumstances, and aims to provide a door-to-door sales management system that allows even inexperienced visiting staff to appropriately manage products at the destination they visit. be.

The present invention, which achieves the above-mentioned object through intensive research by the present inventor, is a management system for door-to-door sales of products to customers, which includes a sales management device including a computer. and a notification device configured to include a computer and capable of transmitting information to the person in charge of the visit, and at least one of the sales management device and the notification device is configured to receive an instruction for determining the product from the person in charge of the visit. a determination instruction reception unit that receives input of information (hereinafter referred to as determination instruction information); and a determination timing information holding unit that retains information regarding a time when the determination instruction information was received by the determination instruction reception unit (hereinafter referred to as determination timing information). , an expiration date information holding unit that holds expiration date information indicating the expiration date of the product to be determined; and an intention of the visiting person regarding management of the product based on the determination timing information and the expiration date information. and a determining unit that determines decision-supporting information (hereinafter referred to as decision-supporting information), and the notification device is characterized by having a notification unit that transmits the decision-supporting information to the person in charge of the visit. It is a door-to-door sales management system.

The present invention related to the door-to-door sales management system includes a code reading device that reads a product information code attached to the product, and when the product information code is read by the code reading device, the judgment instruction receiving unit The determination instruction information may be provided to the user.

In the present invention related to the door-to-door sales management system, the product information code includes the expiration date information, and the expiration date information read by the code reading device is provided to the expiration date information holding unit. It can be characterized by:

The present invention related to the above-mentioned door-to-door sales management system includes: a code generating device that has a computer and generates the product information code; and a code assigning device that assigns the product information code to the package of the product. It can be a feature.

In the present invention related to the above door-to-door sales management system, the code reading device may be a terminal that can be carried by the person in charge of the visit.

In the present invention related to the door-to-door sales management system, the notification device may be a terminal that can be carried by the person in charge of the visit.

In the present invention related to the door-to-door sales management system, the products are configured as a product group consisting of a plurality of types of products, and the determination unit is configured to be commonly applied to the product group to determine the use of the product. a common remaining period information holding unit that holds common remaining period information meaning a period back from the expiry date (hereinafter referred to as common remaining period); The invention may be characterized by comprising a common determination unit that determines the decision support information based on the determination.

In the present invention related to the above door-to-door sales management system, at least one of the sales management device and the notification device has a visit interval information holding unit that holds visit interval information meaning the visit interval for each customer. The common remaining period information holding unit stores, as the common remaining period information, a visit interval that is a period extending back from the expiration date of the product set based on the visit interval (hereinafter referred to as the “visit interval standard remaining period”). It can be characterized by holding reference remaining period information.

In the present invention related to the door-to-door sales management system, the determination unit includes a visit interval standard remaining period setting unit that sets the visit interval standard remaining period; The longer the visit interval, the longer the visit interval reference remaining period can be set.

In the present invention related to the door-to-door sales management system, the products are configured as a product group consisting of a plurality of types of products, and the determination unit is applied to each type of product to determine the use of the product. a product-specific remaining period information storage unit that holds product-specific remaining period information meaning a period back from the deadline (hereinafter referred to as "product-specific remaining period"), and the determination timing of the product is included in the product-specific remaining period of the product; and a product-specific determination unit that determines the decision-making support information based on a determination as to whether or not the decision-making support information is determined.

In the present invention related to the above-mentioned door-to-door sales management system, at least one of the sales management device and the notification device refers to an available period based on the time of manufacture of the product (hereinafter referred to as a manufacturing-based available period). The determination unit includes a manufacturing reference available period information holding unit that holds manufacturing reference available period information, and the determination unit includes a product-specific remaining period setting unit that sets the product-specific remaining period. The product-by-product remaining period setting unit may set the product-by-product remaining period based on the manufacturing standard available period.

In the present invention related to the door-to-door sales management system, the products are configured as a product group consisting of multiple types of products, and at least one of the sales management device and the notification device is configured to It has a purchase history information holding unit that holds purchase history information meaning the purchase history of each product, and the determination unit is configured to apply the purchase history information to the products individually and to set the purchase history information based on the purchase history. a purchase performance standard remaining period information holding unit that holds purchase performance standard remaining period information that means a period back from the expiration date of the product (hereinafter referred to as the purchase performance standard remaining period); It may be characterized by comprising a purchase performance standard determination unit that determines the decision-making support information based on a determination as to whether or not the purchase performance standard remaining period is included in the purchase performance standard remaining period.

In the present invention related to the above-mentioned door-to-door sales management system, the determination unit includes a purchase performance standard remaining period setting unit that sets the purchase performance standard remaining period, and the purchase performance standard remaining period setting unit sets the remaining purchase performance standard period. The purchase performance standard remaining period may be set to be longer as the purchase performance in a period is smaller.

In the present invention related to the above-mentioned door-to-door sales management system, the determination unit includes a purchase performance standard remaining period setting unit that sets the purchase performance standard remaining period, and the purchase performance standard remaining period setting unit sets the purchase performance standard remaining period. The purchase performance standard remaining period may be set in stages according to the evaluation value of the purchase performance.

In the present invention related to the above-mentioned door-to-door sales management system, the determination unit includes a purchase performance standard remaining period setting unit that sets the purchase performance standard remaining period, and the purchase performance standard remaining period setting unit sets the purchase performance standard remaining period. It may be characterized in that the longer the purchase interval of the product included in the purchase record information, the longer the purchase record standard remaining period is set.

In the present invention related to the door-to-door sales management system, the purchase performance standard remaining period setting unit may calculate the purchase performance standard remaining period by directly using the purchase interval of the product.

In the present invention related to the above-mentioned door-to-door sales management system, at least one of the sales management device and the notification device refers to an available period based on the time of manufacture of the product (hereinafter referred to as a manufacturing-based available period). a manufacturing reference available period information holding unit that holds manufacturing reference available period information, and the purchase performance reference remaining period setting unit is configured to store period information that is a basis for calculating the purchase performance reference remaining period. The method may be characterized in that the reference availability period at the time of manufacture is used.

In the present invention related to the door-to-door sales management system, the products are configured as a product group consisting of a plurality of types of products, and the determination unit is configured to be commonly applied to the product group to determine the use of the product. a common remaining period information holding unit that holds common remaining period information meaning a period back from the expiry date (hereinafter referred to as common remaining period); a common determination unit that determines the decision-making support information based on the determination; and a product-specific remaining period that is applied to each type of product and means a period extending back from the expiration date of the product (hereinafter referred to as "product-specific remaining period"). a product-by-product remaining period information holding unit that holds information; and a product-by-product unit that determines the decision-making support information based on a determination as to whether or not the determination timing of the product is included in the product-specific remaining period of the product. The product may be characterized by comprising a determination section and a determination method interlocking section that switches or combines the determination by the common determination section and the determination by the product-specific determination section.

In the present invention related to the above-mentioned door-to-door sales management system, the notification section includes the decision-making support information determined by the common determination section and the decision-making support information determined by the product-specific determination section. The information may be characterized in that the information is notified to the person in a way that allows the user to identify the information.

In the present invention related to the above-mentioned door-to-door sales management system, at least one of the sales management device and the notification device includes a purchase history information holding unit that holds purchase history information indicating purchase history of individual products by individual customers. The discrimination method interlocking unit may perform the selection based on the purchase history information.

In the present invention related to the above-mentioned door-to-door sales management system, the determination unit includes first remaining period information meaning a first period (hereinafter referred to as a first remaining period) dating back from the expiration date of the product; a multi-stage remaining period information holding unit that holds second remaining period information meaning a second period different from the first remaining period (hereinafter referred to as a second remaining period) dating back from the expiration date of the product; and the determination of the product. a multi-stage determination unit that determines the decision-making support information based on a determination of whether the timing is included in the first remaining period or the second remaining period of the product; The present invention may be characterized by comprising a determination method interlocking unit that switches or combines the determination of one remaining period and the determination by the product-specific determination unit of the second remaining period.

According to the present invention, even an inexperienced visiting person can appropriately manage merchandise at a visited place.

1 is a block diagram showing the overall configuration of a door-to-door sales management system according to an embodiment of the present invention. It is a block diagram showing a modification of the visitor management device of the same door-to-door sales management system. It is a diagram showing the internal structure of a medicine box code of a medicine box and a product information code of a product in the door-to-door sales management system. (A) is a block diagram showing the hardware configuration of a sales management device and a customer code generation device of the same door-to-door sales management system, and (B) is a block diagram showing the hardware configuration of a visitor management device. FIG. 2 is a block diagram showing the configuration of a program of the sales management device. It is a block diagram showing the structure of the program of the same visitor management device. It is a block diagram showing the detailed structure of the program of the judgment part of the same sales management device. (A) and (B) are timing charts showing the determination method of the common determination unit of the same sales management device, and (C) to (E) are charts showing a setting table of the remaining period of visit interval standard. (A) and (B) are timing charts showing the determination method of the product-specific determination unit of the same sales management device, and (C) to (E) are charts showing setting tables of product-specific remaining periods. (A) is a timing chart showing the determination method of the purchase performance standard determination unit of the sales management device, and (B) to (F) are charts showing setting tables for the purchase performance standard remaining period. (A) is a timing chart showing the determination method of the placement number-based determining unit of the sales management device, and (B) and (C) are charts showing a setting table of the remaining period for each placement number. (A) is a flowchart showing the judgment method of the judgment method interlocking section of the sales management device, (B) is a chart showing a setting table for the remaining period when applying the judgment method interlocking section, and (C) 3 is a flowchart showing a modification of the determination method in (A). FIG. 7 is a timing diagram showing a determination method when a determination method linkage unit is not used. (A) is a flowchart showing the product manufacturing or purchasing procedure when using the same door-to-door sales management system, (B) is a flowchart showing the procedure for transporting the product from the sales office, and (C) is a flowchart showing the procedure for transporting the product from the sales office. It is a flowchart showing the procedure for returning a product to. It is a flowchart showing a product management procedure at a customer's home when using the same door-to-door sales management system. It is a chart showing judgment results in a modified example of the same door-to-door sales management system. (A) and (B) are timing diagrams showing an application example of the determination method of the determination unit of the same sales management device. It is a block diagram showing the program composition of a sales management device and a visitor management device which are a modification of the same door-to-door sales management system.

Hereinafter, a door-to-door sales management system according to an embodiment of the present invention will be described in detail with reference to the drawings. In addition, although this embodiment exemplifies a form in which a drug as a product is placed and sold at a customer's home, the present invention is not limited to this, and is also applicable to other door-to-door sales forms.

Furthermore, home-based distributors who have been granted permission by the prefectural governor can carry out home-based sales of over-the-counter drugs. Pharmaceuticals that can be sold by arrangement are over-the-counter drugs that meet the standards set by the Minister of Health, Labor and Welfare, and are divided into risk categories (Category 1, Class 2, Class 2, and Class 3) are different.

<Overall configuration>
FIG. 1 shows the overall configuration of a door-to-door sales management system 1. The door-to-door sales management system 1 includes a sales office R provided in each region, a manufacturing factory S that manufactures products, a visiting person (sales person) T, and a customer's home U.

The office R is equipped with a sales management device 10 that includes a computer, and products 20 as inventory. In addition to the manufacturing equipment for the product 20, the manufacturing factory S includes a code generation device 70 that includes a computer, and a code that gives the product information code JH005 generated by the code generation device 70 to the product or product package. A applying device 80 is installed. It is assumed here that the visiting person T travels by a business vehicle, and is equipped with a visitor management device 40 that includes a computer, and products 20 that are transported by the business vehicle. At the customer's house U, a medicine cabinet 90 is arranged as a storage place for products. A plurality of types of medicines 20 are stored in the medicine box 90. Note that although the case where the product 20 is mass-produced at the company's own manufacturing factory S is illustrated here, the product 20 may also be purchased from a wholesaler. In that case, the code generating device 70 and the code assigning device 80 may be installed in office R or another product storage warehouse (distribution center) to assign the product information code JH005 to the purchased product 20.

The sales management device 10, the code generation device 70, and the visitor management device 40 can communicate with each other via a network NW1 such as the Internet using various communication methods, whether wired or wireless.

Note that the installation location of the sales management device 10 and the customer code generation device 70 is not limited to the sales office R or the manufacturing factory S. For example, with cloud computing, computers can be used regardless of where they are installed.

The visitor management device 40 has a viewing/input function for viewing customer information and recording (inputting) information at the time of the visit (visitor, date and time, customer support person, etc.), as well as decision-making regarding product management. It also has the function of a notification device that transmits support information to the operator (person in charge of visiting). Here, we assume a portable handy scanner, which includes a display that displays information, input keys (including touch panels), a code reading device (scanner) to read codes, a vibration generator, a sounding device, It also has functions such as a printer. In other words, the handy scanner has a viewing input function, a notification function, a code reading function, and a printing function in one device, but the present embodiment is not limited thereto. For example, as shown in FIG. 2A, the visitor management device 40 includes a handy scanner 40A that has a viewing input function and a code reading function, a communication terminal 40B such as a smartphone or tablet that has a notification function, and a printing function. The printers 40C may be separated. Further, as shown in FIG. 2(B), the visitor management device 40 may include a communication terminal 40B having a viewing input function, a notification function, and a code reading function, and a printer 40C having a printing function. Furthermore, if printing is not necessary, the visitor management device 40 may be configured only with a communication terminal 40B that has a viewing input function, a notification function, and a code reading function, as shown in FIG. 2(C). Further, as shown in FIG. 2(D), the visitor management device 40 may be configured as a communication terminal 40B having a viewing input function, and a handy scanner 40A serving as a code reading function, a notification device, and a printing device. In addition to this, various combinations can be adopted.

Returning to FIG. 1, the code applying device 80 includes, for example, a label printer that prints a product information code on a sticker, an automatic pasting device that pastes the label onto the product 20, and the like. In addition, when printing directly on a product package, the code adding device 80 may be configured with a marker.

<Product information code attached to the product>
As shown in FIG. 3, the product information code JH005 attached to the product 20 is, for example, a barcode, two-dimensional code, IC tag, etc. that can be read by a scanner or reader. This product information code JH005 includes product identification information for determining the type of product, product name, expiration date, manufacturing time (information indicating manufacturing timing such as manufacturing date and manufacturing month), and manufacturing location (manufacturing location). The information for specifying the product 20 is included, such as factory), individual identification information that allows individual products to be identified among products of the same type, and the like. Note that all or part of this information is stored in a database of the sales management device 10, etc., and the remaining information is identified by comparing it with the information (individual identification information) obtained from the product information code JH005. You can also do that.

<Medicine box code attached to medicine box>
As shown in FIG. 3, the medicine box 90 is given a medicine box code JH006. This medicine box code JH006 is, for example, a barcode, two-dimensional code, IC tag, etc. that can be read by a scanner or reader. This medicine box code JH006 includes information for specifying the medicine box 90, such as medicine box identification information, customer name, placement start date, etc. for determining the medicine box 90. In addition, all or part of this information (customer name, placement start date, etc.) is saved in the database of the sales management device 10, etc., and compared with the information obtained from the medicine box code JH006 (medicine box identification information). You can also identify the remaining information by doing this. Further, this medicine box code JH006 is essentially used as a code (customer code) for identifying the customer.

<Hardware configuration of sales management equipment, etc.>
Next, the hardware configurations of the sales management device 10 and the customer code generation device 70 will be explained with reference to FIG. 4(A). Note that since the sales management device 10 and the customer code generation device 70 have the same hardware configuration, they will be explained at the same time. The sales management device 10 or the customer code generation device 70 is, for example, a server device or a personal computer (PC) connected to other computers via the network NW1, and includes a CPU 130, a ROM 131, a RAM 132, a storage means (storage device) 133, and an input device. It has means 134, display means 135, communication means 136, and the like.

The CPU 130 executes processes such as various software programs (application programs) and operating systems (OS) stored in the ROM 131 and the storage device 133, and stores data and files necessary for executing the programs in the RAM 132 and the storage device. 133 etc. is performed.

The storage device 133 stores application programs, an OS, control programs, related programs, and the like, and can be realized by, for example, a hard disk (HDD). The input means 134 can be realized by, for example, a keyboard, a pointing device (such as a mouse), a touch panel, or the like. The display means 135 displays, for example, a response output to the input from the input means 134, and can be realized by, for example, a liquid crystal display device. Note that it is preferable to include security software or the like as one of the application programs.

A software program stored in the ROM 131 or the like is read into the work area of the RAM 132 and executed by the CPU 130, thereby causing the sales management device 10 and the customer code generation device 70 to execute various processes.

Note that the software program may be stored in a computer-readable information storage medium such as a DVD-ROM or a CD-ROM. Further, a database may be provided within the storage device 133.

The communication means 136 communicates with an external computer via the network NW1.

<Hardware configuration of visitor management device>
Next, the hardware configuration of the visitor management device 40 will be explained with reference to FIG. 4(B). The visitor management device 40 includes a CPU 140, a ROM 141, a RAM 142, a storage device (storage device) 143, an input device 144, a notification device 145, a communication device 146, a reading device 147, and the like.

The CPU 140 executes processes such as various software programs (application programs) and operating systems (OS) stored in the ROM 141 and the storage device 143, and stores data and files necessary for executing the programs in the RAM 142 and the storage device. 143 etc. is performed.

The storage device 143 stores application programs, OS, control programs, related programs, and the like, and can be realized by, for example, nonvolatile memory (ROM, flash memory, magnetic storage device, optical disk), etc. The input means 144 can be realized by, for example, a keyboard such as a numeric keypad, a touch panel, or the like. The notification means 145 plays the role of transmitting various information to the operator (person in charge of visiting), and in detail, it is an optical display means such as a liquid crystal display device, an organic EL display device, or an LED lamp. 145A, a vibration means 145B that transmits vibration information to the operator's hand using a vibration motor, etc., a sound generation means 145C that transmits sound information to the operator using a speaker, a buzzer, etc., and a printing means 145D that outputs printed paper or the like. . Note that the display means 145A may display, for example, a response output to an input from the input means 144. Note that it is preferable to include security software or the like as one of the application programs.

The visitor management device 40 executes the notification process by reading the software program stored in the ROM 141 or the like into the work area of the RAM 142 and executing the software program by the CPU 140. Further, a database may be provided within the storage device 143.

The reading unit 147 cooperates with a reading program executed by the CPU 140 to read information such as barcodes, two-dimensional codes, and IC chips using a barcode reader, an imaging camera, an IC reader/writer, or the like. The communication means 146 communicates with an external computer via the network NW1.

<Program configuration of sales management device>
Next, the program configuration of the sales management device 10 will be explained with reference to the block diagram of FIG. Note that the configuration shown below does not necessarily need to be included in the sales management device 10, and may be provided in the visitor management device 40 depending on the case.

(Customer Information Management Department)
The customer information management section P210 becomes a database that holds all customer information JP210. The customer information JP 210 includes information such as a medicine box identification code, customer identification code, customer name, address, telephone number, date of birth, family structure, settlement information such as debit account, and transaction start date. Furthermore, customer information JP210 includes visit history information JP212. The visit history information JP212 is information regarding past visit dates by the visiting person T, product management work at the time of the visit, and the like.

(Customer Product Management Department)
The customer product management department P220 corresponds to each customer and serves as a database that holds information (customer product management information JP220) regarding the products 20 placed in the customer (medicine box 90). Specifically, the customer product management information JP220 includes product group information JP222, previous placement price information JP224, visit completion current placement price information JP225, and purchase history information JP226. The product group information JP 222 corresponds to each customer and is a list of multiple types of products (drugs) 20 to be placed in the medicine cabinet 90 (list of placement candidate products). This product group information JP222 can be modified by the person in charge of visiting or the person in charge of product management, such as adding new products 20, deleting old products 20, or changing products suitable for each season. You can add or delete 20. The previous stock price information JP 224 corresponds to each customer and is a list of products 20 stored in the medicine box 90 of the customer's home U visited most recently. The visit completion price information JP225 is a list of the products 20 placed in the medicine box 90 at the stage where a series of tasks such as collection, exchange, and new deposit of the products 20 at the time of the visit have been completed. The visit completion price information JP225 is generated by aggregating the placement product confirmation information JH120 (see FIG. 6) for each product 20 that is transmitted each time from the visitor management device 40. At the next visit, this visit completion position height information JP225 is replaced with previous position height information JP224.

The purchase history information JP 226 corresponds to each customer and is information regarding the purchase (use) history of each product 20, and specifically includes the product name, purchase date, and number of purchases.

(Consumable product extraction department)
When the visiting person T visits the customer's home U, the consumable product extraction unit P225 refers to the information regarding the products 20 remaining in the medicine cabinet 90 (remaining product information JH118 at the time of visit) and extracts the information from the previous visit to the current one. Information (consumption information JP 227) regarding the products 20 used (consumed) by the customer up to the time of the customer's visit is generated. This consumption information JP226 is generated by extracting the difference between the previous purchase price information JP224 and the remaining product information JH118 at the time of visit.

(Unlisted product extraction department)
The unplaced product extraction unit P230 uses product group information JP222, previous placement price information JP224, purchase history information JP226, remaining product information at the time of visit JH118, placement product confirmation information JH120, etc. in correspondence with each customer in the customer information JP210. Then, unlisted product information JP230 is generated. This unplaced product information JP230 should originally be placed at the customer (medicine cabinet 90), but it is information about a group of products that have not been placed yet, and is proposed to the visiting person T by the visitor management device 40. . For example, by generating unplaced product information JP230 from the difference between product group information JP222 and placement product confirmation information JH120, it is possible to propose products 20 that correspond to unprepared products for the desired placement product, or to suggest products 20 that were not placed at the previous visit for some reason. It is possible to propose additional placement of products 20 that could not be made, or to propose additional placement of seasonal products. . In addition, if unplaced product information JP230 is generated from the difference between purchase history information JP226 for a predetermined period (for example, the most recent one year) and placed product confirmation information JH120, it is possible that products 20 that are likely to be used by customers are not refilled. can be detected beforehand. By activating the unused product extracting unit P230 at a desirable timing, it becomes possible to notify the visiting person T regarding the opportunity loss.

(Claim Department)
When the billing department P240 receives payment request information from the visitor management device 40 during a visit to the customer's home U, the billing department P240 collects information (consumption) regarding the products 20 consumed (used) between the previous visit and this visit. information JP 226) and the price (medicine price) information JP 242 of each product 20, calculates the amount charged at the time of visit, and generates information such as settlement statement data, bill data, receipt data, etc. (payment information JP 243). . Note that the payment information JP243 is printed out as appropriate by the printer of the visitor management device 40. For example, the billing statement data is a list of consumed products 20 and their usage amounts, and is provided to the customer at the time of the visit. The receipt data (transmitted from the visitor management device 40) indicates the amount of money received from the customer during the current visit, and is provided to the customer. The invoice data is data that specifies the amount that remains unsettled (accounts receivable) at the time of this visit, and represents the amount that must be additionally settled at a later date, and is provided to the customer.

Incidentally, the sales format assumed in this embodiment is a placement sales format in which the product 20 is left at the customer's home U. Therefore, the product 20 placed in the medicine cabinet 90 is "temporarily left by the seller at the customer's doorstep". "The state of being." In other words, the product 20 in the medicine box 90 is the property of the seller, and when the customer consumes (uses) the product, a sales contract is automatically established, and the sales contract is automatically concluded at the time of the customer's next visit. This will be a liquidation mechanism. Therefore, it is extremely important for the seller to properly manage the expiry date and the like of the products 20 in the medicine box 90. On the other hand, in the case of normal door-to-door sales, which is not placement sales, a product sales contract is concluded at the same time as the visit. Therefore, information regarding this product sales contract and consumption information (or delivery information) are generated simultaneously.

(Inventory Management Department)
The inventory management unit P250 updates and maintains information (inventory management information JP250) regarding the inventory amount of all types of products 20 and the expiration date of each product 20 (inventory management information JP250) for each business office R or for the entire company. The inventory management department P250 receives information on taking out (carrying out) the product 20 and return information (this return information includes information regarding the product 20 collected from the customer's home U), and keeps the inventory management information JP250 up-to-date at all times. Update to. Note that this take-out information and return information may be input directly into the sales management device 10 by the manager or the person in charge of visiting, or may be input via the visitor management device 40. In this embodiment, by reading the product information code JH005 of the product 20 to be taken out or returned by the visitor management device 40, the takeout information/return information is transmitted to the inventory management section P250. The inventory management section P250 receives this information and maintains the inventory management information JP250 in the latest state. In addition, when the person in charge T tries to take out the product 20 from the office P, the inventory management unit P250 checks the expiry date of the product 20 in stock, the interval between visits to the customer's home U to be visited, and the products in the customer's home U to be visited. A list of 20 optimal products to be brought out may be presented to the visiting person T by referring to data such as usage intervals. For example, products 20 with an appropriate (large or small) remaining period until the expiration date are extracted in conjunction with the customer's visit interval or product usage interval, and are made to be carried out by the visiting person T. For example, normally, according to the first-in, first-out rule, products with a short remaining period until the expiration date are removed first, but when visiting a customer's home U, which has long intervals between visits, as an exception to the first-in, first-out rule, products with a short remaining period until the expiration date are removed. It is possible to automatically select products with a long remaining period and have the visiting person T take them out.

(Disposal Management Department)
The disposal management unit P260 holds information regarding the product 20 whose expiration date has reached (hereinafter referred to as disposal target product information JP260), and also holds information regarding the final disposal of the product 20 (disposal finalized product information JP261). For example, the disposal management unit P260 extracts, as the disposal target product information JP260, a list of products 20 that are stocked at the business office R and whose expiration date has reached. The person in charge of disposal picks up the products 20 based on these lists, arranges for shipping to the disposal site, and at the same time inputs information regarding the finalization of disposal to the disposal management section P260. As a result, the disposal management unit P260 generates disposal final product information JP261, and the inventory management information JP250 in the inventory management unit P250 is updated.

When the product 20 related to the disposal target product information JP260 is appropriately disposed of at the disposal site, the disposal management unit P260 receives disposal completion information generated by the computer at the disposal site via the communication line. Therefore, it is preferable to add a disposal completion history to the disposal target product information JP260.

(Judgment timing information holding unit)
The judgment timing information holding unit P005 stores information (hereinafter referred to as judgment timing information JP005) regarding the time (for example, date, month, etc.) when the judgment instruction was received in the judgment instruction receiving unit H010 (see FIG. 6) of the visitor management device 40. hold. That is, information regarding the timing (date, etc.) at which the visiting person T requests a determination is held. For example, when visiting a customer's home U and requesting an on-the-spot determination of the product 20 to be determined, the determination timing information JP005 is "on the day of the visit". On the other hand, if it is desired to grasp the determination of a future visit based on the future visit schedule at the present time, the determination timing information JP005 becomes "scheduled visit date."

(Expiration date information holding unit)
The expiration date information holding unit P010 holds expiration date information JP012 indicating the expiration date of the product 20 to be determined. This expiration date information JP012 is included in the product information code JH005. Therefore, this expiration date information JP012 can be obtained by reading the product information code JH005 of the product 20 desired to be determined by the visitor management device 40 at the customer's home U. On the other hand, if the customer wishes to make a determination without visiting the customer's home U, the expiration date information JP012 can be obtained by referring to the information on the product 20 included in the previous purchase price information JP224 of the customer product management department P220.

(Visit interval information holding unit)
The visit interval information holding unit P020 holds visit interval information JP020 indicating the visit interval for each customer. The visit interval included in this visit interval information JP020 may be set manually by the person in charge of the visit T, and is, for example, a value of 3 months, 6 months, 9 months, etc. On the other hand, the visit interval information holding unit P020 may refer to the visit history information JP212 to automatically calculate the visit interval for each customer. At this time, the most recent visit interval in the visit history information JP212 may be held in the visit interval information JP020, and the average visit interval calculated from the history of multiple past visits may be held in the visit interval information JP020. It's okay.

(Purchase record information retention department)
The purchase history information holding unit P030 holds purchase history information JP030 that means the purchase history (purchase frequency) of each product 20 at each customer's house U. The purchase history information holding unit P030 generates (calculates) the purchase history information JP030 by referring to the purchase history information JP226. Specifically, the purchase history information JP030 includes purchase interval information JP032 regarding the purchase (use) interval for each product 20, purchase presence/absence information JP034 regarding purchase status (purchase flag) for each product 20, and information regarding the purchase performance level (e.g. , high, medium, low), etc. For example, assume that a visiting person T visits a customer's home U every three months. Referring to the purchase history information JP026, if there is a history of purchasing eight specific products A in the last four visit history (i.e. visit period in December), the purchase history information holding unit P030 12/8=1.5 months is calculated as the average purchase interval for a single product A, and this value of 1.5 months is held as purchase interval information JP032. Furthermore, to simplify the calculation, omit the number of purchased items and use the time interval (18 months) between the purchase date of the specific product A (for example, 24 months ago) and the previous purchase date (for example, June ago). , is held as the latest purchase interval information JP032. In addition, in the case of the purchase presence information JP034, the purchase history information holding unit P030 stores the purchase history information JP226 as "Yes (flag ON)" if there is a purchase history of a specific product A in the previous visit history; If there is no such information, flag-like information indicating "absent (flag OFF)" is calculated and held. In addition, in the case of purchase information JP034, the evaluation period is the most recent December, and if there is a purchase history of a specific product A within this evaluation period, "Yes (flag ON)" is displayed, and if there is no purchase history, "Yes" is displayed. It is also possible to calculate and hold information that indicates "No (flag OFF)". Note that the purchase history information JP030 is not limited to being calculated by the purchase history information holding unit P030, and may be set manually by the visiting person T.

(Manufacturing standard usable period information retention unit)
The manufacturing standard available period information holding unit P040 holds manufacturing standard available period information JP040, which means the available period based on the time of manufacture (hereinafter referred to as manufacturing standard available period), in units of 20 products. do. For example, the usable period based on the time of manufacture is the period from the time of manufacture (manufacturing date and month) to the expiration date.For example, if the manufacture date is January 1, 2019 (the month of manufacture is January 2019), the expiration date is If is January 1, 2023 (January 2023), it will be 1460 days (48 months or 4 years). In this way, the unit of the manufacturing standard usable period can be appropriately selected from hours, days, months, years, and the like. Note that the product information code JH005 given to the product 20 includes information on the time of manufacture and expiration date. Therefore, by reading the product information code JH005 by the visitor management device 40 and transferring the information to the manufacturing standard available period information holding unit P040 via the network NW1, manufacturing standard available period information is retained. The unit P040 can calculate the period from the time of manufacture to the expiration date and maintain the standard usable period at the time of manufacture. Of course, if the product information code JH005 includes the standard usable period at the time of manufacture, that information may be retained.

(Judgment Department)
The determination unit P100 determines information that supports decision-making regarding product management (hereinafter referred to as decision-making support information JP100) based on the determination timing information JP005 and the expiration date information JP012. For example, for the product 20 to be determined, the time (date) when the determination instruction was received and the expiration date of the product 20 are compared to determine the optimal decision-making support information. The decision-making support information JP100 includes, for example, instruction content (placement instruction/placement permission) prompting to place the judgment target product 20 in the medicine cabinet 90, and instructions urging the judgment target product 20 to be recalled or prohibited from being placed. Includes contents (recovery instructions, placement prohibition instructions). The decision support information JP100 further includes flag information regarding whether or not to perform the notification itself, notification type information regarding the type of notification such as voice, vibration, message, etc., and notification content such as voice pattern, vibration pattern, message pattern, etc. Contains content information, etc. Note that the detailed configuration of the determination section will be described later.

<Program Configuration of Visitor Management Device> Next, the program configuration of the visitor management device 40 will be described with reference to the block diagram of FIG. 6. Note that the configuration shown below does not necessarily need to be included in the visitor management device 40, and may be provided in the sales management device 10 depending on the case.

(scan processing section)
The scan processing unit H105 performs processing to read the product information code JH005 and medicine box code JH006. The information contained in the read code is transferred to each program.

(Customer input section)
The customer input unit H110 receives input of information regarding the customer (customer's home U) visited by the visiting person T. Specifically, the visitor management device 40 scans the medicine box code JH006 of the medicine box 90 in the customer's home U and receives the information included in the medicine box code JH006 to identify the customer. Note that the customer may be identified by inputting the customer name, customer telephone number, or the like.

(Takeout Return Department)
The takeout and return unit H115 determines whether the visiting person T takes out the product 20 from the office R or returns the product 20 to the office R. For example, the product identification information obtained by scanning the takeout/return classification information JH115 (which may be manually input by the visiting person T) regarding whether to take out or return the product 20 and the product information code JH005 of the target product 20. , is accepted by the Takeout Return Department H115. The takeout/return unit H115 transmits information regarding these takeout/returns to the inventory management unit P250 of the sales management device 10.

(Reception Department for Remaining Products at the Time of Visit)
The visit-remaining product receiving unit H118 receives information regarding the product 20 remaining in the medicine box 90 at the customer's home U (visit-remaining product information JH118), for example. Specifically, the visiting person T scans the product information code JH005 of all the products 20 remaining in the medicine cabinet 90 at the customer's home U, and the remaining product information JH118 at the time of the visit is sent to the customer's home U by the remaining product information JH118 at the time of the visit. It is input to H118. The remaining product at the time of visit reception unit H118 transmits the remaining product information at the time of visit JH118 to the consumable product extraction unit P225 of the sales management device 10.

(Reception Department for Products Requested for Placement)
The placement desired product reception unit H119 receives information (desired placement product information JH119) regarding products that the visiting person T wants to place in the medicine cabinet 90 during the current visit, for example, at the customer's home U. Specifically, the visiting person T goes to the customer's home U to find a product group that is a combination of products 20 that should remain in the medicine cabinet 90 and products 20 to be newly replenished. By scanning the information code JH005 of (product desired to be placed), the desired placement product information JH119 is input to the desired placement product receiving section H119. Although details will be described later, each time the information code JH005 of the product desired to be placed is scanned, the determination instruction receiving unit H010 is activated and automatically performs determination.

(Placement product confirmation department)
The placement product confirmation unit H120 transfers the product 20 to the medicine cabinet 90 via the placement desired product reception unit H119 and the determination instruction reception unit H010, which are activated each time the information code JH005 of the desired placement product is scanned at the customer's home U, for example. Receives information regarding the fact that it has been decided that the product will be placed (placement product confirmation information JH120). The placed product confirmation unit H120 transmits this placed product confirmation information JH120 to the customer product management unit P220 of the sales management device 10. It should be noted that the customer product management unit P220 of the sales management device 10 receives all the placement product confirmation information JH120 (that is, at the stage of receiving the placement completion instruction from the visitor management device 40), stores this placement product confirmation information. Visit completion position price information JP225 is generated based on JH120.

(Recovery Product Determination Department)
For example, the collected product confirmation unit H050 sends the product 20 to the medicine cabinet via the desired placement product reception unit H119 and the determination instruction reception unit H010, which are activated each time the information code JH005 of the desired placement product is scanned at the customer's home U. 90 (recovery product confirmation information JH050) is received. It is preferable that the collected product confirmation unit H050 works in conjunction with the take-out return unit H115, and it is also possible to transmit the collected product confirmation information JH050 to the take-out return unit H115 as a product to be returned to the warehouse.

(Unlisted product presentation department)
The unused product presentation unit H130 receives the unused product information JP230 generated by the unused product extraction unit P230 of the sales management device 10, and displays the information to the person in charge of the visit using the notification means 145 (display means 145A). Present to T. The visiting person T determines whether or not to newly arrange the necessary product 20 in the medicine cabinet 90, with reference to the unplaced product information J230.

(Calculation output department)
The payment output unit H140 transmits payment request information to the billing unit P240 based on the payment instruction input from the visiting person T. Thereafter, using the payment information JP243 received from the billing section P240, a bill or receipt is output by the printing means 145D. The visiting person T uses these invoices and receipts to settle accounts with the customer.

(Setting height output section)
The placing price output unit H150 outputs the latest placing price list by the printing means 145D using the visit completion time placing price information JP225 received from the customer product management P220. The paper on which the visit completion price information JP225 is printed is stored in the medicine box 90 as a certificate to be used at the next visit.

(Judgment instruction reception department)
The judgment instruction receiving unit H010 receives input of information regarding the judgment instruction for the product 20 (judgment instruction information JH010) from the visiting person T. Specifically, each time the visiting person T activates the placement desired product receiving unit H119 and scans the product information code JH005 of the desired placement product 20 with the reading means 147 of the visitor management device 40, the judgment is made. The instruction receiving unit H010 automatically receives the judgment instruction for this product 20. When the judgment instruction reception unit H010 receives the judgment instruction, the information is transmitted to the sales management device 10, and the decision support information JP100 is determined by the judgment unit P100.

(Notification Department)
The notification unit H030 receives the decision-making support information JP100 determined by the determination unit P100 of the sales management device 10, and executes various notifications to the visiting person T using the notification means 145. As already mentioned, the decision support information JP100 includes, for example, flag information regarding whether or not to perform the notification itself, notification type information regarding the type of notification such as voice, vibration, message, voice pattern, vibration pattern, etc. Contains broadcast content information such as message patterns. Therefore, the notification section H030 appropriately controls the display means 145A, the vibration means 145B, the sound generation means 145C, the printing means 145D, etc. in accordance with the decision support information JP100, and performs notification. Note that at the same time that the notification unit H030 notifies the visiting person T of the decision-making support information JP100 for each target product, the placed product determination unit H120 and the collected product determination unit H050 determine the intention regarding the target product. It is designed to accept input of decision results (placement decisions, collection decisions).

<Detailed function description of the determination section>
Referring to FIG. 7, detailed functions of the determination unit P100 of the sales management device 10 will be described using a specific example.

(Common remaining term information holding unit)
The common remaining period information holding unit P110 holds common remaining period information JP110 that is commonly applied to a product group consisting of multiple types and means a desired period extending back from the expiration date of the product 20 (hereinafter, common remaining period). . As shown in FIG. 8A, each product 20 has a manufacturing time ts and an expiration date te, and the common remaining period kk is a desired period that goes back from the expiration date te. When this common remaining term information JP110 is fixed information, it is set to a value such as April, for example. Note that this common remaining period information JP110 may be commonly applied to all types of products handled. It may be commonly applied to all customer homes U (medicine cabinets 90). On the other hand, it is also possible to divide the products into a plurality of product groups (a plurality of product groups) consisting of a plurality of types, and set the common remaining term information JP110 independently for each group (product group). Similarly, the setting of the common remaining period information JP110 can be made different for each customer's home U (medicine box 90) or for each customer's home group (medicine box group). For example, the common remaining period for customer A can be set to June, and the common remaining period for customer B can be set to August. In this way, even if the common remaining period is different for each customer, the common remaining period information JP110 is set for all products 20 (product group) consisting of multiple types placed in the medicine box 90 of each customer's home U. Commonly applicable. A representative example of uniquely setting a common remaining period for each customer is the visit interval standard remaining period, which will be described later.

Further, the common remaining period information holding unit P110 can also hold a plurality of pieces of common remaining period information JP110 that are commonly applied to product groups and have different periods. For example, the common remaining period of the first common remaining period information JP110 may be June, and the common remaining period of the second common remaining period information JP110 may be December. In the common determination unit P130, which of the first common remaining term information JP110 and the second common remaining term information JP110 is applied can be switched by the determination method interlocking unit P160, which will be described later.

(Visit interval standard remaining period setting section)
The visit interval standard remaining period setting unit P120 sets the visit interval standard remaining period information JP120 for each customer residence U based on the visit interval information JP020 held by the visit interval information holding unit P020 as a type of common remaining period information JP110. Set. This visit interval standard remaining period information JP120 means a desired period (visit interval standard remaining period) dating back from the expiration date of the product 20. As shown in FIG. 8B, for example, if the visit interval set for customer A is August, the visit interval standard remaining period kh is set to August. Furthermore, when the visit interval set for customer B is December, the visit interval standard remaining period kh is set to December. These visit interval standard remaining periods kh are commonly applied to all the products 20 placed in the medicine box 90 of each customer's house U.

It is preferable that the visit interval reference remaining period setting unit P120 sets the visit interval reference remaining period kh to be longer as the visit interval is longer. The simplest method is to match the visit interval with the visit interval standard remaining period, as shown in FIG. 8(C). On the other hand, as shown in FIG. 8(D), the visit interval standard remaining period kh may be calculated by adding or subtracting the desired correction period from the visit interval (for example, adding two months). As shown in (E), the visit interval standard remaining period may be calculated by multiplying or dividing the visit interval by a certain ratio (for example, 1.5 times). Note that it is also preferable to set an upper limit value and a lower limit value for this visit interval standard remaining period kh.

(Common judgment section)
The common determination unit P130 determines the decision support information JP100 based on the determination of whether the determination timing of the product 20 is included in the common remaining period (including the visit interval standard remaining period) of the product 20. For example, as shown in FIG. 8(A), if the determination timing tt1 is two months before the expiration date te, it is included in the range of the common remaining period kk (April), so this product 20 is prohibited from being recalled (distributed). Decision-making support information JP100 that prompts is determined. On the other hand, if the determination timing tt2 is six months before the expiration date te, it is not included in the range of the common remaining period kk (April), so decision-making support that encourages placing this product 20 in the medicine cabinet 90 is provided. Information JP100 (including the case of no notification) is determined. Of course, if the determination timing has already passed the expiration date te, the decision support information JP100 that forces collection (prohibition of placement) is determined.

Furthermore, for example, as shown for customer A in FIG. 8(B), if the determination timing tt1 is six months before the expiration date te, this product is included in the range of the visit interval standard remaining period kh (August). Decision-making support information JP100 that prompts the collection (prohibition of placement) of 20 is determined. On the other hand, if the determination timing tt2 is October before the expiration date te, it is not included in the range of the visit interval standard remaining period kh (August), so there is no intention to encourage placing this product 20 in the medicine cabinet 90. Decision support information JP100 (including the case of no notification) is determined.

For example, as shown for customer B in FIG. 8(B), if the determination timing tt1 is 10 months before the expiration date te, this product 20 Decision-making support information JP100 that prompts the collection (prohibition of placement) of the information is determined. On the other hand, if the determination timing tt2 is 16 months before the expiration date te, it is not included in the range of the visit interval standard remaining period kh (December), so there is no intention to encourage placing this product 20 in the medicine cabinet 90. Decision support information JP100 (including the case of no notification) is determined.

(Remaining period information retention unit for each product)
Returning to FIG. 7, the product-specific remaining period information holding unit P180 stores product-specific remaining period information JP180, which is applied to each type of product 20 and means a desired period extending back from the expiration date of the product 20 (hereinafter referred to as "product-specific remaining period"). hold. Therefore, as shown in FIG. 9A, the remaining period ks for each product is a desired period that goes back from the expiration date te. The remaining term ks for each product may be set individually by the system operator, but may also be calculated from various information about the product 20 by the remaining term setting unit P182 for each product, as described later. Note that this product-specific remaining period information JP180 is a value that is set for each type of product 20, so it can be applied to multiple (or all) customer homes U (medicine boxes) beyond the customer home U. Commonly applied.

(Remaining period setting section for each product)
The product-specific remaining period setting unit P182 sets the product-specific remaining period based on the manufacturing-based available period held by the manufacturing-based available period information holding unit P040. For example, as shown in FIG. 9A, when the standard usable period ks at the time of manufacture of product A is 48 months, the product-specific remaining period setting unit P182 sets the product-specific remaining period to 24 months, which is 50% of the standard available period ks at the time of manufacture. Set as kc. Similarly, as shown in FIG. 9(B), when the manufacturing standard available period ks of product B is 36 months, the product-specific remaining period setting section P182 sets the product-specific remaining period ks to 18 months, which is 50% of the standard available period ks at the time of manufacture. Set as period kc.

It is preferable that the product-specific remaining period setting section P182 sets the product-specific remaining period longer as the standard usable period at the time of manufacture of the product 20 is longer. The simplest method is to multiply or divide the standard usable period at the time of manufacture by a certain ratio to make the remaining period for each product proportional, as shown in FIG. 9(C). Here, 50% of the standard usable period at the time of manufacture is set as the remaining period for each product. As shown in FIG. 9(D), the remaining period for each product may be calculated by subtracting the desired correction period from the standard usable period at the time of manufacture (for example, subtracting six months). ), the remaining period for each product may be set in stages according to the range of the standard available period at the time of manufacture. It is also preferable to set upper and lower limits for the remaining period for each product.

(Product Judgment Department)
The product-specific determination unit P184 determines the decision-making support information JP100 based on the determination of whether the determination timing of the product 20 is included in the product-specific remaining period of the product 20. For example, as shown in FIGS. 9A and 9B, when the determination timing tt1 is included in the range of the product-specific remaining period kc, the decision-making support information JP100 that prompts the collection (prohibition of placement) of this product 20 is It is determined. On the other hand, when the determination timing tt2 is not included in the range of the product-specific remaining period kc, the decision-making support information JP100 (including the case of no notification) is determined that prompts the placement of this product 20 in the medicine cabinet 90. Ru.

(Purchase performance standard remaining term information retention department)
Returning to FIG. 7, the purchase performance standard remaining period information holding unit P140 holds purchase performance standard remaining period information JP140 set based on the purchase performance information JP030 for each product 20 held by the purchase performance information holding unit P030. .

(Purchase performance standard remaining period setting department)
The purchase performance standard remaining period setting unit P150 sets the purchase performance standard remaining period information JP140 for each product 20 at the customer's home U based on the purchase performance information JP030. This purchase performance standard remaining period information JP140 means a desired period (purchase performance standard remaining period) dating back from the expiration date of the product 20. As shown in FIG. 10(A), when customer A has many purchase records (use records) of product X, the purchase record standard remaining period kj of product X is set short. Similarly, when customer A's purchase history (usage history) of product Y is less than product X, the purchase history standard remaining period kj of product Y is set to be longer than that of product X. In this manner, the purchase performance standard remaining period setting unit P150 sets the purchase performance standard remaining period kj for each product of each customer, so that more detailed product management is possible. For example, in the case of a product with a low purchase history, it is likely to be left in the medicine cabinet 90 for a long time, but according to the present embodiment, the purchase history standard remaining period kj is set to be long, so customers can feel safe by collecting the product early. . On the other hand, in the case of a product with many purchase records, it is placed in the medicine cabinet 90 for only a short period of time, so the purchase record standard remaining period kj can be set short, and the management efficiency of the product 20 can be increased by reducing the frequency of replacement. .

As the evaluation value of the purchase history, for example, the number of purchases (purchase frequency) of the product 20 in the latest desired evaluation period (for example, 24 months), the purchase interval of the product 20, etc. can be used. In the case of the number of purchases in the most recent evaluation period, the larger the number, the more purchases have been made (the higher the evaluation). In the case of purchase intervals, the shorter the interval, the more purchase results (higher evaluation). When calculating the purchase interval of each product 20 at each customer's house U, the interval between the two most recent purchase histories may be used, or the average purchase interval obtained by averaging the intervals between the past plural purchase histories may be used.

As shown in FIG. 10(B), the purchase performance standard remaining period setting unit P150 may match the purchase interval with the purchase performance standard remaining period kj. Further, as shown in FIG. 10C, the purchase performance standard remaining period kj may be calculated by adding or subtracting a desired correction period from the purchase interval (for example, adding two months). As shown in (D), the purchase performance standard remaining period kj may be calculated by multiplying or dividing the purchase interval by a certain ratio (for example, 1.5 times). Furthermore, as shown in FIG. 10(E), the purchase interval may be divided into ranks (period divisions) and the purchase performance standard remaining period kj may be set in stages. The calculation may be performed by combining the mechanisms shown in FIGS. 10(B) to 10(E).

Furthermore, as shown in FIG. 10(F), the purchase performance standard remaining period setting unit P150 sets the manufacturing standard set for each type of product 20 as period information that becomes the basis for calculating the purchase performance standard remaining period kj. The available period ks (see FIG. 9) can be used. For example, the basic period is 0.5 times the standard usable period ks at the time of manufacture, and the rate is set according to the level of purchase history.By multiplying this basic period by the rate, the remaining period of purchase history kj may be calculated.

(Purchase performance standards judgment department)
The purchase performance standard determination unit P155 determines the decision support information JP100 based on the determination of whether the determination timing of the product 20 is included in the purchase performance standard remaining period kj of the product 20. For example, as shown in FIG. 10(A), when the determination timing tt1 is included in the purchase performance standard remaining period kj, the decision support information JP100 that prompts the collection (prohibition of placement) of this product 20 is determined. Ru. On the other hand, if the determination timing tt2 is not included in the purchase performance standard remaining period kj, decision-making support information JP100 (including the case of no notification) is determined that prompts the placement of this product 20 in the medicine cabinet 90. be done.

The purchase record standard remaining period information holding section P140, the purchase record standard remaining period setting section P150, and the purchase record standard determining section P155 store the remaining period customized for each product 20 and further for each customer home U. In terms of setting, it can also be defined as an application function or correction function of the product-specific remaining period information P180.

(Remaining period information holding unit by number of placements)
Returning to FIG. 7, the remaining period information holding unit P170 stores the remaining period information JP170 for each product 20, which is set based on the number of items placed in the medicine cabinet 90 at the time of completion of the previous visit. Hold.

(Remaining period setting section by placement number)
The remaining period setting unit P174 by placement number refers to the previous placement height information JP224 and sets remaining period information JP170 by placement number based on the number of placement items for each product 20 in the customer's home U. The remaining period information JP170 by the number of placed items means a desired period (remaining period of the number of placed items) dating back from the expiration date of the product 20. As shown in FIG. 11(A), when the number of products is set short. On the other hand, if the number Qy of product Y placed in customer A's medicine cabinet 90 is larger than product Set for a long time. In this manner, the remaining period setting unit P170 by placement number sets the remaining period kq by placement number for each customer's product, thereby enabling more detailed product management. In particular, the products 20 that are arranged in large numbers are important products for the customers, and their usage quantities also vary widely. Therefore, in this embodiment, the notification is realized at an early timing so that the medicine box 90 does not run out of stock of the products 20 that are arranged in large numbers. Customers tend to become anxious when the inventory of frequently used and important products 20 in the medicine cabinet 90 decreases, so early product replacement and replenishment can reassure the customers.

As shown in FIG. 11(B), it is preferable that the placement number-specific remaining period setting unit P174 link the placement number and the placement number-specific remaining period kq. Furthermore, as shown in FIG. 11(C), the number of placements may be classified into ranks (number divisions), and the remaining period kq may be set in stages for each number of placements.

(Judgment unit according to the number of placed pieces)
The placement number-based determination unit P176 determines the decision support information JP100 based on the determination of whether the determination timing of the product 20 is included in the placement number-based remaining period kq of the product 20. For example, as shown in FIG. 11(A), when the determination timing tt1 is included in the range of the remaining period kq for each number of placement items, the decision support information JP100 that prompts the collection (prohibition of placement) of this product 20 is determined. Ru. On the other hand, if the determination timing tt2 is not included in the range of the remaining period kq for each placement quantity, the decision support information JP100 (including the case of no notification) is determined to encourage placement of this product 20 in the medicine box 90. be done.

Note that these semi-remaining period information storage unit P170 by placement number, remaining period setting unit P174 by placement number, and determination unit P176 by placement number determine remaining period information for each product 20 and further customized for each customer home U. It can also be defined as an application function or a correction function of the product-specific remaining period information P180 in that it sets.

(Judgment method interlocking part)
Returning to FIG. 7, the determination method linkage unit P160 switches or combines the determination by the common determination unit P130, the determination by the product-specific determination unit P184, and the determination by the purchase performance criteria determination unit P155. This switching or combination of determination methods may be determined by receiving a selection from the person in charge of the visit T. More preferably, the determination method interlocking section P160 can switch or combine the determination methods for each 20 products at the customer's home U by referring to the purchase history information JP030 and the like in the purchase history information holding section P030. For example, as shown in FIGS. 12A and 12B, when the purchase history of the product 20 to be determined at the customer's home U is at a high level (for example, the purchase interval is less than December), the common determination unit P130 is used to If the purchase history is at a medium level (for example, the purchase interval is 12 months or more and less than 18 months), the product-specific determination section P184 is used to make a determination and the purchase history is at a low level (for example, the purchase interval is at least 18 months). 18 months or more), the purchase performance criteria determination unit P155 can be used to make the determination. Although the case where three types of discrimination methods are switched is illustrated here, the present invention is not limited to this. For example, as shown in FIG. The types may be switched or combined. In addition, two types may be switched or combined: the common judgment section P130 and the purchase performance criteria judgment section P155, and the product-specific judgment section P184 and the purchase performance criteria judgment section. The two types of P155 may be switched or combined.

Even for the same customer, the frequency of use varies greatly depending on the type of product 20. In general, it is okay to manage the product 20 using the common judgment unit P130, etc. However, in the case of a product 20 that is used infrequently, if the customer misses the opportunity to visit even once due to absence etc. Since there is a possibility that the expiration date may occur, by automatically switching the determination method using the determination method interlocking unit P160, it becomes possible to encourage early replacement of each product. In particular, even if the person in charge of visiting T is inexperienced, he or she can simply follow the decision-making support information JP100 selected by the determination method linking unit P160, and thus the efficiency of managing the products 20 can be improved.

In the determination unit P100, the common remaining term information holding unit P110, the product-specific remaining term information holding unit P180, the purchase performance standard remaining term information holding unit P140, the number-of-placement remaining term information holding unit P170, etc. It can be defined as "remaining period information holding unit". The multi-level remaining period information storage unit stores at least first remaining period information that means a first period (hereinafter referred to as the first remaining period) that goes back from the expiration date of the product 20, and second remaining period information that goes back from the expiration date of the product 20. (hereinafter referred to as the second remaining period) is held. This stage can also be multistage, with two or more stages.

Similarly, in the determination section P100, the common determination section P130, the product-specific determination section P184, the purchase performance standard determination section P155, the placement number-based determination section P176, etc. can be collectively defined as a "multi-stage determination section." This multi-stage determination unit provides decision-making support based on multi-stage determination as to whether or not the determination timing of the product 20 is included in the first remaining period information or the second remaining period information of the multi-stage remaining period information holding unit. determine information;

In this case, the determination method interlocking unit P160, for example, switches which of the first remaining period and the second remaining period is to be applied in the multi-stage determining unit, or makes a determination by combining both. In other words, as a basic function of the determination method linkage unit P160, when multiple pieces of remaining period information with different periods are held, it is possible to switch which remaining period information is used for judgment, or to combine multiple pieces of remaining period information. It plays the role of making judgments.

The decision support information JP100 determined by the common determination unit P130, product-specific determination unit P184, and purchase performance standard determination unit P155 allows the visiting person T to determine which determination method was used to make the determination. Preferably, information for identification is included. For example, the display means 145A may identify text information (for example, "common", "by product", "purchase record criteria", etc.), and the vibration pattern of the vibration means 145B (common determination: one vibration, product Separate judgment: 2 vibrations, purchase performance standard judgment: 3 vibrations) The sound generation pattern by the sounding means 145C (common judgment: 1 alarm, product-specific judgment: 2 alarms, purchase performance standard judgment: It may also be identified by a three-time alarm).

FIG. 13 shows an example of a state in which the common determination section P130, product-specific determination section P184, purchase performance standard determination section P155, arrangement number-specific determination P176, etc. are combined and processed simultaneously in the determination method interlocking section P160. For example, no notification is made at determination timing tt5. At the determination timing tt4, the placement number-based determination unit P176 makes the determination. At the determination timing tt3, either the placement number determination section P176 and the purchase performance standard determination section P155 make the determination together, or one of them makes the determination by setting a priority rule in case of overlap. At the determination timing tt2, either the placement number determination section P176, the purchase performance standard determination section P155, and the product determination section P184 make the determination, or one of them can be determined by setting a priority rule in the case of overlap. I do. At the judgment timing tt1, the placement number-based judgment unit P176, the purchase performance standard judgment unit P155, the product-based judgment unit P184, and the common judgment unit P130 make judgments, or by setting priority rules in the case of overlap. , one of them makes the determination. Regarding notification in this case, by including information for identifying which discrimination method was used to make the determination in the decision-making support information JP100, the person in charge of the visit T can accurately understand the current situation. becomes possible.

In particular, in the case of the veteran visiting agent T, he may make his own decisions by making full use of various information such as customer behavior trends and preferences. Therefore, without automatically selecting the decision-making support information JP100 by the judgment method linking unit P160, by simultaneously transmitting a wealth of decision-making support information JP100 to the visiting person T, the visiting person T can take the initiative. It is preferable to provide support for effective decision-making.

<Steps to use door-to-door sales management system>
Next, the product management procedure of the door-to-door sales management system 1 will be explained.

(Product manufacturing/purchasing flow)
FIG. 14(A) shows a flow of stocking a new product 20 at office R. In the own manufacturing factory S, the product 20 is manufactured (S102), and at the same time, the code generation device 70 generates the product information code JH005 (S104), and the code giving device 80 gives the product information code JH005 to the package ( S106). On the other hand, if the product 20 is purchased from outside rather than being manufactured at the company's manufacturing factory S (S108), the product information code JH005 is generated by the code generation device 70 at the sales office R or other location (S110), and the code The product information code JH005 is added to the package by the adding device 80 (S112). All manufactured products 20 or purchased products 20 are delivered to office R (or warehouse) (S114). At this time, the product information code JH005 of all the products 20 is transmitted from the company's manufacturing factory S to the inventory management section P250 of the sales management device 10 as a delivery list. The person in charge at the business office R (or warehouse) that received the products 20 inspects all the products 20 received (S115), and inputs inspection completion information into the inventory management section P250 (S116). As a result, the product information code JH005 of all the products 20 corresponding to the delivery list is registered in the inventory management information JP250 of office R (or warehouse) (S117). Note that during inspection, inspection completion information can be input for each product by scanning the product information code JH005 of all products 20. The scanning device may be a general-purpose one, or the visitor management device 40 may be used.

(Product delivery flow)
FIG. 14(B) shows a flow in which the visiting person T takes out the product 20 from the sales office R. The visiting person T uses the visitor management device 40 to scan the product information code JH005 of the product 20 that the visitor wishes to take out, thereby generating data on the product desired to be taken out (S120). In addition, the scanning work to generate the product data that you wish to take out can be done by scanning the product information code JH005 of the desired product 20 from the product information code JH005 list that is a dedicated medium, or by having the visiting person T stock the product in the sales vehicle. All you have to do is scan using the product information code JH005 of product 20.

This product data desired to be taken out is transferred to the inventory management section P250 of the sales management device 10, and at the same time is printed by the visitor management device 40 and handed to the person in charge of inventory management at the sales office R. The person in charge of inventory management picks up the necessary product 20 from the product inventory of office R and hands it to the person in charge of visiting T (S122). When the inventory management person inputs the pickup completion information into the inventory management section P250 of the sales management device 10, the inventory management information JP250 of the inventory management section P250 is updated, and the product 20 is managed as "being taken out" ( S126). Thereafter, the person in charge of visiting T loads the product 20 given by the person in charge of inventory management into a sales vehicle, and visits the customer's house U. Thereafter, when the product 20 is placed in the medicine cabinet 90 at the customer's home U, the inventory management unit P250 manages it as "in placement."

In addition, if the person in charge of inventory management is omitted, the person in charge of visiting T personally picks up the product 20 from the inventory of office R and directly scans the product information code JH005 with the visitor management device 40. By doing so, the inventory management information JP can also be updated.

(Product return flow)
FIG. 14(C) shows a product 20 (unplaced product) that was taken out of the office R but was not placed in the medicine box 90 at the customer's home U, and a product 20 that was collected from the medicine box 90 (recovered product). ) is returned to the office R by the visiting person T. The visiting person T takes out the unplaced or collected product 20 from the business vehicle (S130) and scans the product information code JH005 with the visitor management device 40 (S132). Thereafter, the visiting person T returns the product 20 to the office R (S134). The information scanned by the visitor management device 40 is sent by the takeout and return section H115 to the inventory management section P250 of the sales management device 10. As a result, the inventory management information JP250 of the inventory management unit P250 is updated for each business office R, and the status is changed from "taking out" or "placing" to "in stock" (S136). Note that products whose "use-by date" has passed at the time of return may be directly processed by the disposal management section P260.

(Product management flow at customer's home U)
FIG. 15 shows a product management flow of a visiting person T at a customer's home U. First, the visiting person T scans the medicine box code JH006 attached to the medicine box 90 using the visitor management device 40 (S141). This information is transmitted to the customer information management section P210 of the sales management device 10 and compared with the customer product management information JP220. Thereby, the customer's house U is identified.

Next, the visiting person T scans the product information codes JH005 of the products 20 remaining in the medicine cabinet 90 (products remaining at the time of visit) all at once using the visitor management device 40 (S142). As a result, the visiting remaining product receiving unit H110 generates the visiting remaining product information JH118.

When the scanning of all the products 20 remaining in the medicine box 90 is completed, the person in charge of the visit T inputs information to that effect. In conjunction with this completion instruction, the consumption product extraction unit P225 in the sales management device 10 uses the difference between the previous placement price information JP224 and the remaining product information JH118 at the time of visit to determine whether the customer List information (consumption information JP 227) regarding the used (consumed) products 20 is generated. This consumption information JP227 is displayed on the display of the visitor management device 40 (S143). The visiting person T checks whether this consumption information JP 227 is correct by visually checking the difference between the inventory balance table stored in the medicine box 90 and the products 20 remaining in the medicine box 90.

When the confirmation of the consumption information JP227 is completed, the process proceeds to the payment step S144. In the payment process, the person in charge of visiting T inputs payment instructions into the visitor management device 40. When the payment output unit H140 transmits payment request information to the billing unit P240 of the sales management device 10, payment information JP243 is received as a response. As a result, the payment output unit H140 of the visitor management device 40 prints out a bill or receipt and collects it from the customer in cash or electronic payment.

When the payment process S144 is completed, the visiting person T picks up the product 20 to be newly replenished from the business vehicle while referring to the payment information JP243 or the consumption information JP227. As a result, a product group (products desired to be placed) that is a collection of the products 20 remaining in the medicine cabinet 90 and the products 20 to be newly replenished is prepared (S145).

Next, the visiting person T scans the product information codes JH005 of the desired products 20 to be placed one by one using the visitor management device 40 (S146). In conjunction with this scanning operation, the judgment instruction receiving unit H010 of the visitor management device 40 is activated and requests the sales management device 10 to judge the scanned product 20 (S147). When the sales management device 10 receives the determination request information, the determination unit P100 is activated and executes the determination of the product 20 (S148). In the determination unit P100, decision support information JP100 that is the determination result is determined.

When the visitor management device 40 receives this decision support information JP100, the notification unit H030 uses the notification means 145 to transmit the decision support information to the visiting person T in accordance with this decision support information JP100. (S150). For example, instructions for placing the product 20, collection instructions (placement prohibition instructions), etc. are transmitted along with vibrations and alarm sounds. The visiting person T who has received the notification makes a decision as to whether to place the product 20 in the medicine cabinet 90 or collect it, and inputs the decision into the visitor management device 40 (S152). Note that information regarding decision making for placement is input to the placement product determination section H120 of the visitor management device 40. On the other hand, information regarding the decision to collect is input to the collection product determination unit H050. Incidentally, when making a decision to collect, a new product 20 of the same type to replace it is added to the desired placement products, so that a separate determination is made for that product 20 as well.

Note that the input to the placed product determination unit H120 and/or the collected product determination unit H050 can be forced to follow the decision-making support information. In this case, inputs that differ from the proposal for decision-making support information will be rejected, and the setting will not proceed to the next step. On the other hand, even if the decision-making support information is used as a reference condition, the person in charge of visiting T can freely input information to the placement product confirmation section H120 and/or the collected product confirmation section H050 without following the information. good. It is preferable to be able to change whether it is a forced setting or a reference setting as appropriate. .

When the decision making for the target product 20 is completed, in step S154, it is determined whether or not there is an undetermined product 20 desired to be placed. If there remains, the process returns to step S146 and the next desired product 20 to be placed is selected. to scan. On the other hand, in step S154, if there are no undetermined desired placement products 20, the process proceeds to step S156, and a notification that the scanning of all placement desired products 20 has been completed is input to the visitor management device 40.

After the scanning of all desired placement products 20 is completed, the unplaced product extraction unit P230 of the sales management device 10 is activated, and at the same time extracts the difference between the product group information JP222 and the placement product confirmation information JH120, The difference between purchase history information JP226 and placement product confirmation information JH120 is extracted to generate unplaced product information JP230, which is a proposed list of products 20 to be further replenished. This unplaced product information JP230 is displayed on the display by the unplaced product presentation section H130 of the visitor management device 40 (S160). New products that have not been placed so far may be added to this unplaced product information JP230.

In step S162, the person in charge of visiting T judges whether or not there is a product 20 that should be newly replenished, referring to the unplaced product information JP230, and if there is a product 20 that should be replenished, the person in charge of visiting T selects the product 20. After making the preparations, the process returns to step S146, the product information code JH005 is scanned by the visitor management device 40, and the same determination is made.

On the other hand, in step S162, if there is no product 20 to be newly replenished, the visiting person T inputs a placement completion instruction to the visitor management device 40 (S164). In accordance with this, the placed product determination unit H120 uses the placed product determination information JH120 transmitted each time in step S152 to generate visit completion position price information JP225.

Finally, the process proceeds to the placing price table output step S166. In the placing price table output step S166, the placing price output unit H150 of the visitor management device 40 prints out the latest placing price list using the visit completion price information JP225 received from the customer product management P220. . This allowance table is stored in the medicine box 90 as a certificate.

As described above, according to the door-to-door sales management system 1 of the present embodiment, the visiting person T at the customer's home U can make a judgment by simply scanning the product information code JH005 of the product 20 that he/she wishes to place in the medicine cabinet 90. Information related to decision making such as placement and collection (prohibition of placement) of each product 20 is automatically determined by the section P100. By notifying this decision-making support information through the visitor management device 40, even an inexperienced visiting person T can manage the product 20 according to the instructions of the notifying unit H030 (notifying device). Therefore, management errors can be reduced.

In addition, in this embodiment, by including the expiration date information of the product 20 in the product information code JH005, the notification unit H030 determines the intention based on the period from the scan timing (judgment timing) to the expiration date. Decision support information can be switched automatically. As a result, sophisticated product management can be realized on the door-to-door sales management system 1 side.

Furthermore, in this embodiment, the code generating device 70 and the code assigning device 80 assign the product information code JH005 to the product 20 manufactured at the company's manufacturing factory S, for example, and also provide detailed information related to the product 20 ( (time of manufacture, place of manufacture, expiration date, etc.) can be transferred to the sales management device 10. As a result, the determination unit P100 is capable of making sophisticated determinations using detailed information related to the product 20, so that the management efficiency of the product 20 can be improved.

In addition, the determination unit P100 in this embodiment makes a determination based on a common remaining period commonly applied to multiple types of product groups, and a common determination unit P130 that performs determination based on a common remaining period applied to each type of product 20. Since it has a product-specific determination section P184 and a purchase performance standard determination section P155 that performs determination based on the purchase performance standard remaining period for each product 20 at each customer's home U, by combining these, extremely sophisticated determination can be performed. be able to. As a result, it is possible to prevent the product 20 from reaching its expiration date while being placed in the medicine box 90, or from collecting the product 20 too early and reducing sales efficiency.

For example, the common judgment unit P130 can judge the product 20 by applying the visit interval reference remaining period based on the visit interval to the customer's house U, so that the common judgment unit P130 can judge the product 20 by applying the visit interval standard remaining period based on the visit interval to the customer's house U. In this case, the visiting person T can be urged to exchange the product as soon as possible. As a result, it is possible to prevent the product 20 from expiring before its expiration date. On the other hand, in the case of a customer's house U that is frequently visited, the person in charge of visiting T can be instructed to delay the timing of product exchange, so it is possible to improve the management efficiency of the products 20.

Further, for example, the product-specific determination unit P184 can provide the remaining period for each product based on the standard available period at the time of manufacture for each product 20 and make a determination for the product 20. You can perform detailed product management. For example, a product 20 with a long shelf life based on the time of manufacture is encouraged to be replaced as early as possible, and a product 20 with a short shelf life based on the time of manufacture is made to use its shelf life as long as possible. It becomes possible to encourage late exchange of products that can be used effectively.

Furthermore, for example, the purchase record standard determination unit P155 sets the purchase record standard remaining period longer for the product 20 that has fewer individual purchase records at the customer's home U, so as to encourage early exchange of the product with plenty of time. By setting the purchase performance standard remaining period shorter as the product 20 has more individual purchase records at the customer's home U, it is possible to encourage product management that effectively utilizes the expiration date of the product 20.

In addition, in this embodiment, when a plurality of determination methods are provided such as the common determination section P130, the product-specific determination section P184, and the purchase performance standard determination section P155, the person in charge of the visit can tell which determination method has been adopted. It is possible to notify T in a state that can be identified. Thereby, the person in charge of the visit T can also make a decision regarding the product 20 while understanding the basis for the decision. For example, even if the purchase performance standard judgment unit P155 suggests that the product be replaced early, if the next visit schedule comes early, the product 20 will not be exchanged and will be replaced at the next visit. be able to make such judgments. On the other hand, even if the determination by the common determination unit P130 is applied and the decision support information for leaving the product 20 in the medicine box 90 is presented, if the next visit schedule is later than usual, the current A decision can be made to exchange the product 20 at the timing of . As a result, the product management skills of visiting person T can be improved in a short period of time.

Furthermore, in this embodiment, when a plurality of determination methods are provided, such as the common determination section P130, the product-specific determination section P184, and the purchase performance standard determination section P155, the determination method linkage section P160 can automatically switch between them. It is preferable that the determination method linking unit P160 selects the most appropriate determination method by comprehensively evaluating the type of product 20, interval of visits to customer's home U, purchase history of product 20, etc.

In particular, the determination method linkage unit P160 evaluates the purchase history of the product 20 and switches or combines the common determination unit P130 and the product-specific determination unit P184. For products 20 with a large number of purchases, the frequency of replacing the product 20 will naturally be high, so the determination by the common discriminator P130 may be sufficient.However, in the case of a product 20 with a low purchase history, the period of time it is placed in the medicine cabinet 90 is naturally longer. Therefore, the judgment by the product-specific judgment unit P184 is applied preferentially to perform advanced management and reduce the risk of management errors.

Note that in the above embodiment, a case has been exemplified in which the product 20 placed in the medicine cabinet 90 is determined when the visiting person T actually visits the customer's home U, but the present invention is not limited to this. For example, in the business office R, the visiting person T may use the visitor management device 40 to input a determination instruction for a future scheduled visit date at a specific customer's home U to the determination instruction receiving unit H010. In this case, the determination unit P100 determines all the products 20 that have been placed in the medicine cabinet 90 of the target customer's home U, using the future scheduled visit date as the determination timing. As a result, as shown in FIG. 16, the visitor management device 40 can display a list of the determination results for all the products 20 currently being placed in the target customer's home U. This judgment result includes, as a remarks column, information for estimating whether or not product 20 will be consumed at the next visit using purchase history information JP030, and the product to be transported from office R at the next visit. It is also possible to include 20 candidates (inventory arrangement prediction), etc. Thereby, the product 20 to be picked up from office R can be considered in advance.

Furthermore, in the determination unit P100 of the above embodiment, when the determination timing is included in the remaining period of the product 20, a collection (disposal prohibition) instruction is notified, but as an applied function combined with this, appropriate inventory management It is also possible to make announcements regarding changes.

For example, as shown in FIG. 17(A), when the standard usable period ks at the time of manufacture of product A is 48 months, the product-specific remaining period setting unit P182 sets 36 months, which is 75% of the available period ks, to the product for inventory management. It can be set as a separate remaining period kc. Similarly, as shown in FIG. 17(B), when the manufacturing standard available period ks of product B is 36 months, the product-specific remaining period setting unit P182 sets 27 months, which is 75%, for inventory management. It can be set as the remaining period kc for each product. Note that a common remaining period kk of April is set for both products A and B.

In FIGS. 17A and 17B, when the product-specific determination unit P184 determines that the determination timing tt3 of the product 20 is not included in the range of the product-specific remaining period kc for inventory management, the arrangement of this product 20 Decision support information JP100 that encourages prohibition is determined. When the product 20 to be determined is relatively new, there is a high possibility that older identical products 20 are stocked in the inventory of office R. Therefore, the product-specific determination unit P184 prohibits the placement of such a new product 20 and suggests that the first-in, first-out rule may be violated for the purpose of placing an older identical product 20. Notify the person in charge of the visit T.

On the other hand, the product-specific determination unit P184 determines that the determination timing tt2 of the product 20 is within the range of the product-specific remaining period kc for inventory management, and the common determination unit P30 determines that the determination timing tt2 of the product 20 is common. If it is determined that the product 20 is not included in the remaining period kk, decision support information JP100 that prompts placement of this product 20 is determined. This is because the product 20 has a good balance between inventory management and expiration date management, and is optimal for placement in the medicine cabinet 90.

On the other hand, when the common determination unit P30 determines that the determination timing tt1 of the product 20 is included in the common remaining period kk, the decision support information JP100 that prompts the collection (prohibition of placement) of this product 20 is determined. Ru. This function is to notify the visiting person T that the expiration date is approaching.

In addition, as a condition for setting such remaining period information for inventory management and notifying the visiting person T that there is a possibility that the first-in, first-out rule has been violated, It is preferable to combine the visit frequency and the purchase frequency of the target product 20. For customers who visit frequently or for product 20 that is purchased frequently, maintenance of the medicine box 90 will be more frequent, so notifications related to the first-in, first-out rule are given to give priority to inventory management of product 20. is preferred. On the other hand, in the case of customers who visit infrequently or who purchase products 20 infrequently, the products 20 with a long remaining period until the expiration date may be placed in the medicine cabinet 90 without providing notification related to the first-in, first-out rule. may be given priority.

In addition, the remaining period for each product for inventory management can be made proportional to the standard usable period at the time of manufacture by multiplying or dividing it by a certain ratio, as shown in Figure 9 (C), (D), and (E). Alternatively, the desired correction period can be set by subtracting it from the manufacturing reference available period, or it can be set in stages according to the range of the manufacturing reference available period. Of course, the remaining period for each product for inventory management may match the remaining period for each product.

Furthermore, in the embodiment described above, the sales management device 10 side is provided with the determination section P100, the billing section P240, etc., but the present invention is not limited thereto. For example, as shown in FIG. 18, the visitor management device 40 includes a customer information management section P210, a customer product management section P220, a consumable product extraction section P225, an unused product extraction section P230, a billing section P240, and judgment timing information. It may also include a holding section P005, an expiration date information holding section P010, a visit interval information holding section P020, a purchase history information holding section P030, a manufacturing reference available period information holding section P040, a determining section P100, and the like. In this way, the visitor management device 40 alone can execute the determination process and the payment process without communicating with the sales management device 10.

At this time, the customer information management unit P210, customer product management unit P220, etc. installed on the visitor management device 40 side use the visitor management device 40 to store information about the customer's home U to be visited (visit manager T It is preferable to hold only the information related to the customer's home U for which the customer is in charge. For example, in the office R, the sales management device 10 and the visitor management device 40 are connected by wire or wirelessly using a cradle or the like (see the solid line connecting the sales management device 10 and the visitor management device 40 in FIG. 18). ), part of the information regarding all customer homes U held by the customer information management unit P210 etc. of the sales management device 10 (information regarding customer homes U handled by the visiting person T) is stored as customer information in the visitor management device 40. It is preferable to visit the customer's home U after downloading (synchronizing) it to the management unit P210 or the like. As a result, even if the wireless communication environment at the customer's home U is poor, all the arrangement work and payment work can be performed self-contained by the visitor management device 40 alone. Note that after the visit to the customer's home U is completed, only the visitor management device 40 will hold the latest information, so after returning to the sales office R, the sales management device 10 side and the visitor management device The management device 40 may be connected by wire or wirelessly using a cradle or the like, and the latest information on the visitor management device 40 side may be uploaded (synchronized) to the sales management device 10 side.

In addition to pharmaceuticals, the personnel who visited customers for placement sales also sold health foods, supplements, health drinks, other foods, beverages, medical goods such as thermometers and bandages, and other miscellaneous goods. Good too. Items other than pharmaceutical products may be sold in the same way as pharmaceuticals, where payment is made later, or they may be sold in a general format (sale where payment is made at the same time as the product is exchanged).

In the above embodiment, the sales of medicines is exemplified as a product, but the present invention is not limited to this, and the present invention is not limited to this, but can be applied to door-to-door sales of various products such as books, clothing, food, etc., and various products such as insurance, cleaning, home renovation, etc. It can also be applied to door-to-door sales of services. Further, in the above embodiment, the case where an individual customer is visited is illustrated, but the present invention can also be applied when the customer is an organization such as a corporation.

Note that the door-to-door sales management system of the present invention is not limited to the embodiments described above, and it goes without saying that various changes can be made without departing from the gist of the present invention.

1 Door-to-door sales management system 10 Sales management device 20 Products 40 Visitor management device (notification device)
70 Code generation device 80 Code assigning device 90 Medicine box P005 Judgment timing information holding unit P010 Expiration date information holding unit P020 Visit interval information holding unit P030 Purchase record information holding unit P100 Judgment unit P130 Common judgment unit P155 Purchase record standard judgment unit P160 Judgment Method interlocking section P184 Product-specific judgment section

Claims (1)

A management system for selling products door-to-door to customers visited,
a sales management device including a computer;
A notification device configured with a computer and capable of transmitting information to the person in charge of the visit,
At least one of the sales management device and the notification device,
a judgment instruction reception unit that receives input of information regarding judgment instructions for the product (hereinafter referred to as judgment instruction information) from a visiting person;
a determination timing information holding unit that holds information regarding when the determination instruction information was received by the determination instruction receiving unit (hereinafter referred to as determination timing information);
an expiration date information holding unit that holds expiration date information indicating the expiration date of the product to be determined;
a determination unit that determines information (hereinafter referred to as decision-making support information) that supports decision-making regarding the management of the product by the person in charge of the visit based on the determination timing information and the expiration date information;
has
The notification device includes a notification unit that transmits the decision support information as the information to the person in charge of the visit,
The products are configured as a product group consisting of multiple types of products,
The determination unit includes:
a product-specific remaining period information storage unit that holds product-specific remaining period information that is applied to each type of product and means a period extending back from the expiration date of the product (hereinafter referred to as “product-specific remaining period”);
a product-specific determination unit that determines the decision-making support information based on a determination as to whether or not the time of the determination timing information of the product is included in the product-specific remaining period of the product;
has
At least one of the sales management device and the notification device is a manufacturing system that retains manufacturing-based usable period information that means a usable period based on the time of manufacture of the product (hereinafter referred to as manufacturing-based available period). It has a time reference available period information storage unit,
The determination unit includes:
It has a product-specific remaining period setting section that sets the remaining period for each product,
The door-to-door sales management system is characterized in that the product-specific remaining period setting unit sets the product-specific remaining period longer as the manufacturing standard available period is longer.

Images