JP2022075945A - Visit sales management system and visit sales management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a visit sales management system in which even an inexperienced person in charge of visit sales can appropriately perform product management at a visiting destination in visit sales.

SOLUTION: A management system 1 when selling a product to a customer U in a visit sales manner includes a visit sales management device 10 and a notification device 40. At least one of the devices is caused to include: a determination instruction receiving unit H010 for receiving a determination instruction of a product 20 from a person T in charge of visit sales; a determination timing information holding unit P005 for holding information (hereinafter referred to as determination timing information) related to a period when the determination instruction has been received; a use-by date information holding unit P010 for holding use-by date information of the product 20 to be determined; and a determination unit P100 for determining information (hereinafter referred to as decision making support information) supporting decision making related to management of the product 20 for the person T in charge of visit sales on the basis of the determination timing information and the use-by date information. Furthermore, the notification device 40 is caused to include a notification unit H030 for transmitting the decision making support information to the person T in charge of visit sales.

SELECTED DRAWING: Figure 1

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present invention relates to a door-to-door sales management system used when selling a product to a customer to be visited.

Conventionally, in the placement and sale of medicines, a medicine box containing a plurality of types of medicines is placed in the customer's house. The customer takes the desired medicine from the medicine box and takes it when needed. The visitor visits the customer's house on a regular basis to inspect the medicines used, settle the fee, and at the same time refill the medicine box with new medicines.

In recent years, in the placement sales, the visit schedule of the visitor to the customer's house has been managed by a computer (see Patent Document 1 below). This eliminates the need to rely on the experience and intuition of the visitor, so even an inexperienced visitor can increase customer satisfaction.

JP-A-2002-259663

However, when visiting a customer's house, the management of the medicines contained in the medicine box is a manual operation by the person in charge of the visit. Therefore, for unused chemicals whose expiration date is approaching, it may be forgotten to replace the chemicals even though they should have been replaced on the spot. Especially for customers who are frequently absent, early exchange is preferable, but the timing of exchange depends on the judgment of the visitor, so there is a problem that it is difficult for inexperienced visitors to manage properly. there were.

The present invention has been made in view of such circumstances, and is intended to provide a door-to-door sales management system capable of appropriately executing product management at a visited place even by an inexperienced visitor. be.

The present invention, which achieves the above object achieved by the diligent research of the present inventor, is a management system for visiting and selling a product to a customer to be visited, and is a sales management device provided with a computer. , A notification device configured to include a computer and capable of transmitting information to a visitor, and at least one of the sales management device and the notification device relates to a determination instruction of the product from the visitor. A judgment instruction receiving unit that accepts input of information (hereinafter, judgment instruction information) and a judgment timing information holding unit that holds information (hereinafter, judgment timing information) regarding the timing when the judgment instruction information is received by the judgment instruction receiving unit. , The expiration date information holding unit that holds the expiration date information that means the expiration date of the product to be determined, and the intention of the visitor regarding the management of the product based on the determination timing information and the expiration date information. It has a determination unit for determining information for supporting a decision (hereinafter referred to as decision support information), and the notification device is characterized by having a notification unit for transmitting the decision support information to a person in charge of visiting. It is a home-visit sales management system.

The present invention related to the door-to-door sales management system includes a code reading device for reading a product information code attached to the product, and when the product information code is read by the code reading device, the determination instruction receiving unit. The determination instruction information may be provided to the user.

In the present invention related to the door-to-door sales management system, the product information code includes the expiration date information, and the expiration date information read by the code reading device is provided to the expiration date information holding unit. It can be characterized by that.

The present invention related to the door-to-door sales management system includes a code generating device having a computer and generating the product information code, and a code assigning device for assigning the product information code to the package of the product. Can be a feature.

In the present invention related to the door-to-door sales management system, the code reading device can be characterized as a terminal that can be carried by a person in charge of visiting.

In the present invention related to the door-to-door sales management system, the notification device can be characterized as a terminal that can be carried by a person in charge of visiting.

In the present invention related to the home-visit sales management system, the product is configured as a product group composed of a plurality of types of products, and the determination unit is commonly applied to the product group to use the product. Whether or not the common remaining period information holding unit that holds the common remaining period information meaning the period going back from the deadline (hereinafter referred to as the common remaining period) and the determination timing of the product are included in the common remaining period of the product. It can be characterized by having a common determination unit that determines the decision support information based on the determination.

In the present invention related to the visit sales management system, at least one of the sales management device and the notification device has a visit interval information holding unit that holds visit interval information meaning a visit interval for an individual customer. Therefore, the common remaining period information holding unit means a visit interval as the common remaining period information, which means a period retroactive from the expiration date of the product set based on the visit interval (hereinafter referred to as a visit interval reference remaining period). It can be characterized by retaining reference remaining period information.

In the present invention related to the door-to-door sales management system, the determination unit includes a visit interval reference remaining period setting unit that sets the visit interval reference remaining period, and the visit interval reference remaining period setting unit is the visit interval reference remaining period setting unit. The longer the visit interval, the longer the visit interval reference remaining period can be set.

In the present invention related to the home-visit sales management system, the product is configured as a product group composed of a plurality of types of products, and the determination unit is applied to each type of the product to use the product. The product-specific remaining period information holding unit that holds the product-specific remaining period information, which means the period going back from the deadline (hereinafter referred to as the product-specific remaining period), and the determination timing of the product are included in the product-specific remaining period. It can be characterized by having a product-specific determination unit that determines the decision support information based on the determination of whether or not.

In the present invention related to the home-visit sales management system, at least one of the sales management device and the notification device means a usable period based on the time of manufacture of the product (hereinafter, a standard usable period at the time of manufacture). The manufacturing standard usable period information holding unit is provided, and the determination unit is provided with a product-specific remaining period setting unit for setting the remaining product-specific remaining period. The product-specific remaining period setting unit may be characterized in that the product-specific remaining period is set based on the manufacturing reference available period.

In the present invention related to the home-visit sales management system, the product is configured as a product group composed of a plurality of types of products, and at least one of the sales management device and the notification device is used by an individual customer. It has a purchase record information holding unit that holds purchase record information that means the purchase record of each product, and the determination unit is individually applied to the product and is set based on the purchase record. The purchase record standard remaining period information holding unit that holds the purchase record standard remaining period information, which means the period retroactive from the expiration date of the product (hereinafter referred to as the purchase record standard remaining period), and the determination timing of the product are the said of the product. It is characterized by having a purchase record standard determination unit that determines the decision support information based on the determination of whether or not the product is included in the purchase record standard remaining period.

In the present invention related to the door-to-door sales management system, the determination unit includes a purchase record standard remaining period setting unit that sets the purchase record standard remaining period, and the purchase record standard remaining period setting unit is desired. The smaller the purchase record in the period, the longer the purchase record standard remaining period can be set.

In the present invention related to the door-to-door sales management system, the determination unit includes a purchase record standard remaining period setting unit that sets the purchase record standard remaining period, and the purchase record standard remaining period setting unit is the purchase record standard remaining period setting unit. It can be characterized in that the purchase record standard remaining period is set stepwise according to the evaluation value of the purchase record.

In the present invention related to the door-to-door sales management system, the determination unit includes a purchase record standard remaining period setting unit that sets the purchase record standard remaining period, and the purchase record standard remaining period setting unit is the purchase record standard remaining period setting unit. The longer the purchase interval of the product included in the purchase record information, the longer the purchase record reference remaining period can be set.

In the present invention related to the door-to-door sales management system, the purchase record-based remaining period setting unit can be characterized in that the purchase record-based remaining period is calculated by directly using the purchase interval of the product.

In the present invention related to the home-visit sales management system, at least one of the sales management device and the notification device means a usable period based on the manufacturing time of the product (hereinafter referred to as a manufacturing standard usable period). It has a manufacturing standard usable period information holding unit that holds manufacturing standard usable period information, and the purchase record standard remaining period setting unit is the period information that is the basis for calculating the purchase record standard remaining period. It can be characterized by using the manufacturing reference availability period.

In the present invention related to the home-visit sales management system, the product is configured as a product group composed of a plurality of types of products, and the determination unit is commonly applied to the product group to use the product. Whether or not the common remaining period information holding unit that holds the common remaining period information meaning the period going back from the deadline (hereinafter referred to as the common remaining period) and the determination timing of the product are included in the common remaining period of the product. A common judgment unit that determines the decision support information based on the judgment, and a product-specific remaining period that is applied to each product type and means a period that goes back from the expiration date of the product (hereinafter, the remaining period for each product). Remaining period for each product that holds information Based on the information holding unit and the determination of whether or not the determination timing of the product is included in the remaining period for each product of the product, the decision support information is determined for each product. It is characterized by having a determination unit and a determination method interlocking unit that switches or combines the determination by the common determination unit and the determination by the product-specific determination unit.

In the present invention related to the door-to-door sales management system, in the notification unit, the decision support information determined by the common determination unit and the decision support information determined by the product-specific determination unit are in charge of visiting. It can be characterized in that it is notified to a person in an identifiable manner.

In the present invention related to the door-to-door sales management system, at least one of the sales management device and the notification device is a purchase record information holding unit that holds purchase record information meaning the purchase record of individual products by individual customers. The discriminating method interlocking unit can be characterized in that the sorting is performed based on the purchase record information.

In the present invention related to the home-visit sales management system, the determination unit has the first remaining period information meaning the first period (hereinafter referred to as the first remaining period) retroactive from the expiration date of the product, and the product. A multi-stage remaining period information holding unit that holds a second remaining period information meaning a second period (hereinafter referred to as a second remaining period) different from the first remaining period tracing from the expiration date of the product, and the determination of the product. The multi-stage determination unit that determines the decision support information based on the determination of whether or not the timing is included in the first remaining period or the second remaining period of the product, and the first by the multi-stage determination unit. It is characterized by having a determination method interlocking unit for switching or combining the determination of one remaining period and the determination by the second remaining period for each product.

According to the present invention, even an inexperienced visitor can achieve an excellent effect that product management at a visited destination can be appropriately executed.

It is a block diagram which shows the whole structure of the door-to-door sales management system which concerns on embodiment of this invention. It is a block diagram which shows the modification of the visitor management apparatus of the door-to-door sales management system. It is a figure which shows the internal structure of the medicine box code of the medicine box of the door-to-door sales management system, and the product information code of a product. (A) is a block diagram showing a hardware configuration of a sales management device and a customer code generation device of the door-to-door sales management system, and (B) is a block diagram showing a hardware configuration of a visitor management device. It is a block diagram which shows the structure of the program of the sales management apparatus. It is a block diagram which shows the structure of the program of the management device for the visitor. It is a block diagram which shows the detailed structure of the program of the determination part of the sales management apparatus. (A) and (B) are timing diagrams showing a determination method of a common determination unit of the sales management device, and (C) to (E) are charts showing a setting table of a visit interval reference remaining period. (A) and (B) are timing diagrams showing the determination method of the product-specific determination unit of the sales management device, and (C) to (E) are charts showing the setting table of the remaining period for each product. (A) is a timing diagram showing a determination method of the purchase record standard determination unit of the sales management device, and (B) to (F) are charts showing a setting table of the purchase record standard remaining period. (A) is a timing diagram showing a determination method of the determination unit according to the number of arrangements of the sales management device, and (B) and (C) are charts showing a setting table of the remaining period according to the number of arrangements. (A) is a flowchart showing a determination method of the determination method interlocking unit of the sales management device, and (B) is a chart showing a setting table of the remaining period when applying the determination method interlocking unit, (C). Is a flowchart showing a modified example of the determination method of (A). It is a timing diagram which shows the judgment method when the judgment method interlocking part is not used. (A) is a flowchart showing a procedure for manufacturing or purchasing products when using the door-to-door sales management system, (B) is a flowchart showing a procedure for carrying out products from a sales office, and (C) is a flowchart showing a procedure for carrying out products from a sales office. It is a flowchart which shows the procedure of returning a product to. It is a flowchart which shows the product management procedure at a customer's house when using the door-to-door sales management system. It is a chart which shows the judgment result in the modification of the door-to-door sales management system. (A) and (B) are timing diagrams showing an application example of the determination method of the determination unit of the sales management device. It is a block diagram which shows the structure of the program of the sales management device and the visitor management device which is a modification of the door-to-door sales management system.

Hereinafter, the door-to-door sales management system according to the embodiment of the present invention will be described in detail with reference to the drawings. Although the present embodiment exemplifies a form in which a drug as a product is placed and sold at a customer's home, the present invention is not limited to this, and can be applied to other door-to-door sales forms.

In addition, the placement distributors who have been granted permission by the prefectural governor can sell over-the-counter drugs. Drugs that can be placed and sold are over-the-counter drugs that meet the standards set by the Minister of Health, Labor and Welfare, and are classified according to the case where the manager is a pharmacist / registered seller, etc. Designated second class, second class, third class) are different.

<Overall configuration>
FIG. 1 shows the overall configuration of the door-to-door sales management system 1. The door-to-door sales management system 1 is related to a sales office R provided in each region, a manufacturing factory S that manufactures products, a person in charge of visiting (sales person) T, and a customer's house U.

The sales office R is provided with a sales management device 10 having a computer and a product 20 as inventory. In the manufacturing factory S, in addition to the manufacturing equipment of the product 20, a code generator 70 having a computer and a product information code JH005 generated by the code generator 70 are assigned to the product or the product package. The granting device 80 is installed. The visitor T is assumed to be moved by a business vehicle here, and is configured to have a computer and includes a visitor management device 40 and a product 20 transported by the business vehicle. A medicine box 90, which is a storage place for products, is arranged in the customer's house U. A plurality of types of medicines 20 are stored in the medicine box 90. Here, the case where the product 20 is mass-produced at the company's manufacturing factory S is illustrated, but the product 20 may be purchased from a wholesaler. In that case, the code generation device 70 and the code assigning device 80 may be installed in the sales office R or another product storage warehouse (distribution center), and the purchased product 20 may be assigned the product information code JH005.

The sales management device 10, the code generation device 70, and the visitor management device 40 can communicate with each other via a network NW1 such as the Internet by various communication methods regardless of whether they are wired or wireless.

The installation location of the sales management device 10 and the customer code generation device 70 is not limited to the sales office R or the manufacturing factory S. For example, as in cloud computing, a computer can be used regardless of the installation location.

The visitor management device 40 has a browsing / input function for browsing customer information and recording (inputting) information at the time of visit (visitor, date / time, customer responder, etc.), as well as decision-making regarding product management. It also has the function of a notification device that transmits support information to the operator (visitor). Here, we assume a handy scanner that can be carried around, such as a display that displays information, input keys (including the case of a touch panel), a code reader (scanner) for reading codes, a vibration generator, and a sounding device. It also has functions such as a printer. In other words, the handy scanner has a browsing input function, a notification function, a code reading function, and a printing function in a single unit, but the present embodiment is not limited to this. For example, as shown in FIG. 2A, as the visitor management device 40, a handy scanner 40A having a browsing input function and a code reading function, a communication terminal 40B such as a smartphone or a tablet having a notification function, and a printing function are provided. The printers 40C to have may be separated separately. Further, as shown in FIG. 2B, the visitor management device 40 may be composed of a communication terminal 40B having a browsing input function, a notification function, and a code reading function, and a printer 40C having a printing function. Further, when printing is not required, as shown in FIG. 2C, the visitor management device 40 may be configured only by the communication terminal 40B having a browsing input function, a notification function, and a code reading function. Further, as shown in FIG. 2D, the visitor management device 40 may be configured as a communication terminal 40B having a browsing input function, and a handy scanner 40A having a code reading function, a notification device, and a printing device. In addition to this, various combinations can be adopted.

Returning to FIG. 1, the code assigning device 80 is composed of, for example, a label printer that prints a product information code on a sticker, an automatic sticking device that attaches the label to the product 20, and the like. When printing directly on the product package, the code assigning device 80 may be configured with a marker.

<Product information code attached to the product>
As shown in FIG. 3, the product information code JH005 attached to the product 20 is, for example, a barcode, a two-dimensional code, an IC tag, or the like that can be read by a scanner or a reader. In this product information code JH005, product identification information for determining the type of product, product name, expiration date, time of manufacture (information indicating manufacturing timing such as manufacturing date, manufacturing month, etc.), manufacturing location (manufacturing) Information for identifying the product 20 is included, such as individual identification information that enables individual identification among the same type of products (factory). All or part of this information is stored in a database of the sales management device 10 or the like, and the remaining information is specified by collating it with the information (individual identification information) obtained from the product information code JH005. You can also do it.

<Drug box code attached to the medicine box>
As shown in FIG. 3, the medicine box 90 is given the medicine box code JH006. The medicine box code JH006 is, for example, a barcode, a two-dimensional code, an IC tag, or the like that can be read by a scanner or a reader. The medicine box code JH006 includes information for identifying the medicine box 90, such as medicine box identification information for determining the medicine box 90, a customer name, an arrangement start date, and the like. All or part of this information (customer name, placement start date, etc.) is stored in a database of the sales management device 10, etc., and collated with the information obtained from the medicine box code JH006 (medicine box identification information). By doing so, the remaining information can be specified. Further, this medicine box code JH006 is substantially used as a code (customer code) for identifying a customer.

<Hardware configuration of sales management equipment, etc.>
Next, the hardware configuration of the sales management device 10 and the customer code generation device 70 will be described with reference to FIG. 4A. Since the hardware configuration of the sales management device 10 and the customer code generation device 70 are common, they will be described at the same time. The sales management device 10 or the customer code generation device 70 is, for example, a server device or a personal computer (PC) connected to another computer via the network NW1, and is a CPU 130, a ROM 131, a RAM 132, a storage means (storage device) 133, and an input. It has means 134, display means 135, communication means 136, and the like.

The CPU 130 is a process for executing various software programs (application programs), an operating system (OS), etc. stored in the ROM 131, the storage device 133, etc., and data and files necessary for executing the programs are stored in the RAM 132 and the storage device. Perform processing such as storing in 133 or the like.

The storage device 133 stores an application program, an OS, a control program, a related program, and the like, and can be realized by, for example, a hard disk (HDD) or the like. The input means 134 can be realized by, for example, a keyboard, a pointing device (mouse or the like), a touch panel, or the like. The display means 135 displays, for example, a response output or the like to an input from the input means 134, and can be realized by, for example, a liquid crystal display device or the like. It is preferable to have security software or the like as one of the application programs.

The software program stored in the ROM 131 or the like is read out into the work area of the RAM 132, and the software program is executed by the CPU 130, whereby the sales management device 10 or the customer code generation device 70 executes various processes.

The software program may be stored in a computer-readable information storage medium such as a DVD-ROM or a CD-ROM. Further, a database may be provided in the storage device 133.

The communication means 136 communicates with an external computer via the network NW1.

<Hardware configuration of visitor management equipment>
Next, the hardware configuration of the visitor management device 40 will be described with reference to FIG. 4 (B). The visitor management device 40 includes a CPU 140, a ROM 141, a RAM 142, a storage means (storage device) 143, an input means 144, a notification means 145, a communication means 146, a reading means 147, and the like.

The CPU 140 is a process for executing various software programs (application programs), an operating system (OS), etc. stored in the ROM 141, the storage device 143, etc., and data and files necessary for executing the programs are stored in the RAM 142 and the storage device. Perform processing such as storing in 143 or the like.

The storage device 143 stores an application program, an OS, a control program, a related program, and the like, and can be realized by, for example, a non-volatile memory (ROM, flash memory, magnetic storage device, optical disk) or the like. The input means 144 can be realized by, for example, a keyboard such as a numeric keypad, a touch panel, or the like. The notification means 145 plays a role of transmitting various information to the operator (visitor), and more specifically, an optical display means such as a liquid crystal display device, an organic EL display device, or an LED lamp. It has 145A, vibration means 145B for transmitting vibration information to the operator's hand by a vibration motor or the like, sounding means 145C for transmitting sound information to the operator by a speaker or buzzer, and printing means 145D for outputting printed paper or the like. .. The display means 145A may display, for example, a response output to an input from the input means 144. It is preferable to have security software or the like as one of the application programs.

When the software program stored in the ROM 141 or the like is read out into the work area of the RAM 142 and the software program is executed by the CPU 140, the visitor management device 40 executes the notification process. Further, a database may be provided in the storage device 143.

The reading means 147 reads information such as a barcode, a two-dimensional code, and an IC chip by a barcode reader, an image pickup camera, an IC reader / writer, or the like in cooperation with a reading program executed by the CPU 140. The communication means 146 communicates with an external computer via the network NW1.

<Program configuration of sales management equipment>
Next, the program configuration of the sales management device 10 will be described with reference to the block diagram of FIG. The configuration shown below does not necessarily have to be included in the sales management device 10, and may be provided on the visitor management device 40 side in some cases.

(Customer Information Management Department)
The customer information management unit P210 is a database that holds all customer information JP210. The customer information JP210 includes information such as a medicine box identification code, a customer identification code, a customer name, an address, a telephone number, a date of birth, a family structure, clearing information such as a withdrawal account, and a transaction start date. Further, the customer information JP210 includes the visit history information JP212. The visit history information JP212 is information on past visit dates, product management work at the time of visit, etc. by the visitor T.

(Customer Product Management Department)
The customer product management unit P220 corresponds to each customer and is a database that holds information (customer product management information JP220) regarding the product 20 arranged in the customer (medicine box 90). Specifically, the customer product management information JP220 includes product group information JP222, previous position information JP224, visit completion time position information JP225, and purchase history information JP226. The product group information JP222 corresponds to each customer and is a list (list of candidate products for placement) of a plurality of types of products (medicines) 20 to be placed in the medicine box 90. This product group information JP222 can be modified by the person in charge of visiting or the person in charge of product management, and a product 20 that is a new product can be added, an old product 20 can be deleted, or a product suitable for each season. 20 can be added / deleted. The previous Oki height information JP224 corresponds to each customer, and is a list of products 20 housed in the medicine box 90 of the customer's home U that was visited most recently. The visit height information JP225 is a list of the products 20 placed in the medicine box 90 at the stage when a series of operations such as collection, exchange, and new deposit of the products 20 at the time of the visit are completed. The height information JP225 at the time of completion of the visit is generated by aggregating the placement product confirmation information JH120 (see FIG. 6) for each product 20 transmitted from the visitor management device 40 each time. At the next visit, the height information JP225 at the time of completion of the visit will be replaced with the previous height information JP224.

Purchase history information JP226 corresponds to each customer and becomes information on the purchase (use) history for each product 20, and specifically includes the product name, purchase date, and number of purchases.

(Consumable product extraction department)
The consumer product extraction unit P225 refers to the information on the product 20 remaining in the medicine box 90 (remaining product information JH118 at the time of visit) when the visitor T visits the customer's house U, and has been from the time of the previous visit to this time. Information (consumption information JP227) regarding the product 20 used (consumed) by the customer is generated until the time of the visit. This consumption information JP226 is generated by extracting the difference between the previous height information JP224 and the remaining product information JH118 at the time of visit.

(Unplaced product extraction department)
The unplaced product extraction unit P230 uses the product group information JP222, the previous placement height information JP224, the purchase history information JP226, the remaining product information JH118 at the time of visit, the placement product confirmation information JH120, etc. in response to the customers of each customer information JP210. Then, the unplaced product information JP230 is generated. This unplaced product information JP230 should be originally placed in the customer (medicine box 90), but it becomes information about a product group that has not been placed yet, and is proposed to the visitor T by the visitor management device 40. .. For example, by generating the unplaced product information JP230 from the difference between the product group information JP222 and the placed product confirmation information JH120, the product 20 corresponding to the omission of preparation of the desired product to be placed can be proposed, or the product 20 can be placed for some reason at the previous visit. It is possible to propose an additional arrangement of the product 20 that could not be made, or an additional arrangement of seasonal products. .. Further, if the unplaced product information JP230 is generated from the difference between the purchase history information JP226 for a predetermined period (for example, the latest one year) and the placed product confirmation information JH120, the replenishment omission of the product 20 that is originally likely to be used by the customer is omitted. Can be detected in advance. If the unplaced product extraction unit P230 is activated at a desired timing, it is possible to notify the visitor T about the opportunity loss.

(Billing department)
When the billing unit P240 receives the settlement request information from the visitor management device 40 at the time of visiting the customer's home U, the billing unit P240 receives information (consumption) regarding the product 20 consumed (used) between the previous visit and the current visit. Based on the information JP226) and the price (drug price) information JP242 of each product 20, the billing amount at the time of visit is calculated, and information such as clearing statement data, invoice data, and receipt data (clearing information JP243) is generated. .. The clearing information JP243 is appropriately printed out by the printer of the visitor management device 40. For example, the clearing sheet data is a list of the consumed goods 20 and the amount of money used thereof, and is provided to the customer at the time of the visit. The receipt data is data indicating the amount of money received from the customer at the time of this visit (sent from the visitor management device 40) and is provided to the customer. The invoice data is data that clearly indicates the amount that will be unsettled (accounts receivable) at the time of this visit, and means the amount that must be additionally settled at a later date, and is provided to the customer.

By the way, in the sales form assumed in this embodiment, since the product 20 is placed in the customer's home U, the product 20 placed in the medicine box 90 is "temporarily left by the seller to the customer. It becomes "the state of being". That is, the product 20 in the medicine box 90 is the property of the seller, and when the customer consumes (uses) the product, a sales contract is automatically established, which is ex post facto at the next visit. It will be a mechanism to settle. Therefore, it is extremely important for the seller to properly manage the expiration date of the product 20 in the medicine box 90. On the other hand, in the case of normal door-to-door sales, which is not door-to-door sales, a product sales contract is concluded at the same time as the visit. Therefore, the information related to this product sales contract and the consumption information (or delivery information) are simultaneously generated.

(Warehouse management department)
The inventory management unit P250 updates and retains information (inventory management information JP250) regarding the inventory amount of all types of products 20 and the expiration date of each product 20 in the sales office R unit or the company-wide unit. The inventory management unit P250 receives the carry-out (delivery) information and the return information of the product 20 (this return information includes the information about the product 20 collected from the customer's house U), and keeps the inventory management information JP250 up-to-date. Update to. The take-out information and the return information may be directly input to the sales management device 10 by the manager or the person in charge of visiting, or may be input via the visitor management device 40. In the present embodiment, the visitor management device 40 reads the product information code JH005 of the product 20 to be taken out / returned, so that the take-out information / return information is transmitted to the inventory management unit P250. The inventory management unit P250 receives this information and keeps the inventory management information JP250 up to date. When the visitor T tries to take out the product 20 of the sales office P, the inventory management unit P250 determines the expiration date of the inventory product 20, the visit interval of the customer's house U to be visited, and the product of the customer's house U to be visited. By referring to the data such as the usage interval, the visitor T may be presented with a list of the most suitable products 20 to be taken out. For example, the product 20 having an appropriate (large or small) remaining period until the expiration date is extracted and carried out to the person in charge of visiting T in conjunction with the large or small of the visit interval of the customer and the interval of product use. For example, normally, according to the first-in first-out rule, inventory products with a short remaining period until the expiration date are carried out, but when visiting a customer's house U with a long visit interval, as an exception to the first-in first-out rule, until the expiration date. It is possible to automatically select a product with a long remaining period and have the person in charge of visiting T carry it out.

(Disposal Management Department)
The disposal management unit P260 retains information on the product 20 whose expiration date has expired (hereinafter, disposal target product information JP260), and also retains information on the disposal confirmation of the product 20 (disposal confirmed product information JP261). For example, the disposal management unit P260 extracts a list of products 20 whose expiration date has expired among the products 20 in stock at the sales office R as the product information JP260 to be disposed of. The person in charge of disposal picks up the product 20 based on these lists, arranges the shipment to the disposal site, and at the same time, inputs the information regarding the confirmation of disposal to the disposal management unit P260. As a result, the disposal management unit P260 generates the disposal confirmed product information JP261, and the inventory management information JP250 in the inventory management unit P250 is updated.

When the product 20 related to the product information JP260 to be disposed of is properly disposed of at the disposal site, the disposal management unit P260 receives the disposal completion information generated by the computer at the disposal site via the communication line. Therefore, it is preferable to add the disposal completion history to the disposal target product information JP260.

(Judgment timing information holding unit)
The judgment timing information holding unit P005 is information on the time (for example, date, month, etc.) when the judgment instruction is received in the judgment instruction reception unit H010 (see FIG. 6) of the visitor management device 40 (hereinafter, judgment timing information JP005). To hold. That is, the information regarding the timing (date, etc.) for the visitor T to request the determination is retained. For example, when a judgment is requested on the spot for the product 20 to be judged while visiting the customer's house U, the judgment timing information JP005 is "the day of the visit". On the other hand, if it is desired to grasp the determination at the time of a future visit based on the future visit schedule at the present time, the determination timing information JP005 is the "scheduled visit date".

(Expiration date information retention unit)
The expiration date information holding unit P010 holds the expiration date information JP012, which means the expiration date of the product 20 to be determined. This expiration date information JP012 is included in the product information code JH005. Therefore, this expiration date information JP012 is obtained by reading the product information code JH005 of the product 20 for which the determination is desired by the visitor management device 40 at the customer's home U. On the other hand, when the determination is desired without visiting the customer's home U, the expiration date information JP012 can be obtained by referring to the information of the product 20 included in the previous setting height information JP224 of the customer product management unit P220.

(Visit interval information holding unit)
The visit interval information holding unit P020 holds the visit interval information JP020 which means the visit interval for each customer. The visit interval included in the visit interval information JP020 may be set manually by the visitor T, and may be, for example, a value of 3 months, 6 months, 9 months, or the like. On the other hand, the visit interval information holding unit P020 may automatically calculate the visit interval for each customer with reference to the visit history information JP212. At this time, the latest visit interval in the visit history information JP212 may be held in the visit interval information JP020, and the average visit interval calculated from the history of a plurality of past visits may be held in the visit interval information JP020. You may.

(Purchase record information holding department)
The purchase record information holding unit P030 holds the purchase record information JP030, which means the purchase record (purchase frequency) of each product 20 at each customer's home U. The purchase record information holding unit P030 generates (calculates) the purchase record information JP030 by referring to the purchase history information JP226. Specifically, the purchase record information JP030 includes purchase interval information JP032 regarding the purchase (use) interval for each product 20, purchase presence / absence information JP034 regarding purchase presence / absence (purchase flag) for each product 20, and information regarding the purchase record level (for example). , High / medium / low) etc. For example, assume that the visitor T visits the customer's house U every three months. With reference to the purchase history information JP026, if there is a history of purchasing eight specific products A in the latest four visit histories (that is, the visit period in December), the purchase record information holding unit P030 determines that. 12/8 = 1.5 months is calculated as the average purchase interval of the product A alone, and this value of 1.5 months is retained as the purchase interval information JP032. Furthermore, when simplifying the calculation, the number of purchases is omitted, and the time interval (18 months) between the purchase date two times before the specific product A (for example, 24 months ago) and the previous purchase date (for example, June) is set. , The latest purchase interval information JP032 is retained. Further, in the case of the purchase presence / absence information JP034, the purchase record information holding unit P030 uses the purchase history information JP226 as "Yes (flag ON)" if there is a purchase history of a specific product A in the previous visit history, and the purchase history is If not, the flag information that is "None (flag OFF)" is calculated and retained. In addition, in the case of purchase presence / absence information JP034, the latest December is set as the evaluation period, and if there is a purchase history of a specific product A within this evaluation period, it is "Yes (flag ON)", and if there is no purchase history, it is "Yes". Information such as "None (flag OFF)" may be calculated and retained. The purchase record information JP030 is not limited to the case where the purchase record information holding unit P030 is calculated, and may be set manually by the visitor T.

(Manufacturing standard available period information retention unit)
The manufacturing standard usable period information holding unit P040 holds the manufacturing standard usable period information JP040, which means the usable period based on the manufacturing time (hereinafter referred to as the manufacturing standard usable period) in 20 units of the product. do. For example, the manufacturing standard usable period is the period from the manufacturing time (manufacturing date or manufacturing month) to the expiration date. For example, the manufacturing date is January 1, 2019 (manufacturing month is January 2019). If is January 1, 2023 (January 2023), it will be 1460 days (48 months or 4 years). As described above, the unit of the manufacturing standard usable period can be appropriately selected from an hourly unit, a daily unit, a monthly unit, an annual unit, and the like. The product information code JH005 given to the product 20 includes information on the time of manufacture and the expiration date. Therefore, the product information code JH005 is read by the visitor management device 40, and the information is transferred to the manufacturing standard usable period information holding unit P040 via the network NW1 to retain the manufacturing standard usable period information. Unit P040 can calculate the period from the time of manufacture to the expiration date and hold the reference usable period at the time of manufacture. Of course, if the product information code JH005 includes the manufacturing standard usable period as it is, that information may be retained.

(Judgment unit)
The determination unit P100 determines information that supports decision-making regarding product management (hereinafter, decision-making support information JP100) based on the determination timing information JP005 and the expiration date information JP012. For example, for the product 20 to be determined, the optimum decision support information is determined by comparing the time (date) when the determination instruction is received with the expiration date of the product 20. The decision support information JP100 is, for example, an instruction content (arrangement instruction / placement permission) for urging the determination target product 20 to be placed in the medicine box 90, or an instruction for urging the determination target product 20 to be collected or prohibited. Includes content (collection instructions / placement prohibition instructions). The decision support information JP100 further relates to flag information regarding whether or not to perform notification itself, notification type information regarding the type of notification such as voice, vibration, and message, and notification content such as voice pattern, vibration pattern, and message pattern. Includes content information, etc. The detailed configuration of the determination unit will be described later.

<Program Configuration of Visitor Management Device> Next, the program configuration of the visitor management device 40 will be described with reference to the block diagram of FIG. The configuration shown below does not necessarily have to be included in the visitor management device 40, and may be provided on the sales management device 10 side in some cases.

(Scan processing unit)
The scan processing unit H105 performs a process of reading the product information code JH005 and the medicine box code JH006. The information contained in the read code is transferred to each program.

(Customer input section)
The customer input unit H110 accepts the input of information about the customer (customer's house U) visited by the visitor T. Specifically, the visitor management device 40 scans the medicine box code JH006 of the medicine box 90 of the customer's home U and receives the information contained in the medicine box code JH006 to identify the customer. The customer may be identified by inputting a customer name, a customer telephone number, or the like.

(Take-out and return section)
The take-out / return unit H115 determines the act of taking out the product 20 from the sales office R by the visitor T and the act of returning the product 20 to the sales office R. For example, the take-out / return classification information JH115 regarding whether to take out or return the product 20 (may be manually input by the visitor T) and the product identification information obtained by scanning the product information code JH005 of the target product 20. , The take-out / return unit H115 accepts. The take-out / return unit H115 transmits information regarding these take-out / return to the inventory management unit P250 of the sales management device 10.

(Remaining product reception department at the time of visit)
The visit-remaining product reception unit H118 receives, for example, information about the product 20 remaining in the medicine box 90 (visit-remaining product information JH118) at the customer's home U. Specifically, the visitor T scans the product information code JH005 of all the products 20 remaining in the medicine box 90 at the customer's house U, so that the product information JH118 left at the time of visit can be sent to the product reception unit at the time of the visit. It is input to H118. The visit-remaining product reception unit H118 transmits the visit-remaining product information JH118 to the consumer product extraction unit P225 of the sales management device 10.

(Placement desired product reception department)
For example, at the customer's home U, the visitor T receives information about the product to be placed in the medicine box 90 (placement desired product information JH119) at the time of this visit. Specifically, the visitor T is a product group that combines the product 20 that should be left in the medicine box 90 as it is and the product 20 that is newly replenished among the products 20 that remained in the medicine box 90 at the customer's house U. By scanning the information code JH005 of (arrangement desired product), the arrangement desired product information JH119 is input to the arrangement desired product reception unit H119. Although the details will be described later, every time the information code JH005 of the desired product is scanned, the determination instruction receiving unit H010 is activated and the determination is automatically performed.

(Placement product confirmation department)
For example, in the customer's home U, the placement product confirmation unit H120 passes through the placement desired product reception unit H119 and the determination instruction reception unit H010, which are activated every time the information code JH005 of the placement desired product is scanned, and the product 20 is the medicine box 90. Information regarding the decision to be placed in (placed product confirmation information JH120) is accepted. The placement product confirmation unit H120 transmits the placement product confirmation information JH120 to the customer product management unit P220 of the sales management device 10. The customer product management unit P220 of the sales management device 10 receives the placement product confirmation information JH120 (that is, the stage when the placement completion instruction is received from the visitor management device 40). The height information JP225 at the time of visit completion is generated based on JH120.

(Recovered product confirmation department)
For example, the collected product confirmation unit H050 passes the product 20 into a medicine box via the placement desired product reception unit H119 and the determination instruction reception unit H010, which are activated every time the information code JH005 of the placement desired product is scanned at the customer's home U. Information regarding the decision not to place in 90 (collected product confirmation information JH050) is accepted. It is preferable that the collected product confirmation unit H050 is linked with the take-out return unit H115, and it is also possible to send the collected product confirmation information JH050 to the take-out return unit H115 as a product to be returned to the warehouse.

(Unplaced product presentation section)
The unplaced product presentation unit H130 receives the unplaced product information JP230 generated by the unplaced product extraction unit P230 of the sales management device 10, and uses the notification means 145 (display means 145A) to visit the information. Present to T. The visitor T determines whether or not to newly arrange the necessary product 20 in the medicine box 90 with reference to the unplaced product information J230.

(Precision calculation ability part)
The settlement request unit H140 transmits the settlement request information to the billing unit P240 based on the settlement instruction input from the visitor T. After that, the invoice or receipt is output by the printing means 145D using the clearing information JP243 received from the billing unit P240. The visitor T uses this invoice or receipt to settle with the customer.

(High output section)
The height output unit H150 outputs the latest height list by the printing means 145D by using the height information JP225 at the time of visit completion received from the customer product management P220. The paper on which this visit completion height information JP225 is printed is stored in the medicine box 90 as a certificate to be used at the next visit.

(Judgment instruction reception department)
The determination instruction receiving unit H010 receives input of information (determination instruction information JH010) regarding the determination instruction of the product 20 from the visitor T. Specifically, each time the visitor T activates the placement desired product reception unit H119 and scans the product information code JH005 of the placement desired product 20 with the reading means 147 of the visitor management device 40, a determination is made. The instruction receiving unit H010 automatically accepts the determination instruction of the product 20. When the determination instruction receiving unit H010 receives the determination instruction, the information is transmitted to the sales management device 10, and the determination unit P100 determines the decision support information JP100.

(Notification unit)
The notification unit H030 receives the decision-making support information JP100 determined by the determination unit P100 of the sales management device 10, and uses the notification means 145 to execute various notifications to the visitor T. As already described, the decision support information JP100 includes, for example, flag information regarding whether or not to perform notification itself, notification type information regarding the type of notification such as voice, vibration, and message, voice pattern, vibration pattern, and the like. Includes broadcast content information such as message patterns. Therefore, the notification unit H030 appropriately controls the display means 145A, the vibration means 145B, the sounding means 145C, the printing means 145D, and the like in accordance with the decision support information JP100 to perform notification. The notification unit H030 notifies the visitor T of the decision support information JP100 for each judgment target product, and at the same time, the placement product confirmation unit H120 and the collected product confirmation unit H050 indicate the intention regarding the target product. Input of decision result (placement decision / collection decision) is accepted.

<Explanation of detailed functions of the judgment unit>
With reference to FIG. 7, the detailed functions of the determination unit P100 of the sales management device 10 will be described with reference to specific examples.

(Common remaining period information retention unit)
The common remaining period information holding unit P110 holds the common remaining period information JP110, which is commonly applied to a product group composed of a plurality of types and means a desired period (hereinafter referred to as a common remaining period) that is traced back from the expiration date of the product 20. .. As shown in FIG. 8A, each product 20 has a manufacturing time ts and an expiration date te, but the common remaining period kk is a desired period retroactively based on the expiration date te. When this common remaining period information JP110 is fixed information, it is set to a value such as April. The common remaining period information JP110 may be commonly applied to all types of products handled. It may be applied in common to all customer homes U (medicine box 90). On the other hand, it is also possible to divide into a plurality of product groups (plural product groups) composed of a plurality of types and independently set the common remaining period information JP110 for each group (product group). Similarly, the setting of the common remaining period information JP110 can be different for each customer's home U (medicine box 90) or for each customer's home group (medicine box group). For example, the common remaining period can be set to June for customer A, and the common remaining period can be set to August for customer B. In this way, even if the common remaining period is different for each customer, the common remaining period information JP110 is provided for all the products 20 (product group) consisting of a plurality of types arranged in the medicine box 90 of each customer's home U. Commonly applied. A typical example of setting a common remaining period for each customer is the visit interval standard remaining period, which will be described later.

Further, the common remaining period information holding unit P110 can also hold a plurality of common remaining period information JP110s having different periods, which are commonly applied to the product group. For example, the common remaining period of the first common remaining period information JP110 can be set to June, and the common remaining period of the second common remaining period information JP110 can be set to December. Whether to apply the first common remaining period information JP110 or the second common remaining period information JP110 in the common discrimination unit P130 can be switched by the determination method interlocking unit P160, which will be described later.

(Visit interval standard remaining period setting unit)
The visit interval standard remaining period setting unit P120, as a kind of common remaining period information JP110, provides the visit interval standard remaining period information JP120 for each customer's house U based on the visit interval information JP020 held by the visit interval information holding unit P020. Set. The visit interval reference remaining period information JP120 means a desired period (visit interval reference remaining period) that goes back from the expiration date of the product 20. As shown in FIG. 8B, for example, when the visit interval set for customer A is August, the visit interval reference remaining period kh is set to August. If the visit interval set for customer B is December, the visit interval reference remaining period kh is set to December. These visit interval reference remaining periods kh are commonly applied to all products 20 arranged in the medicine box 90 of each customer's home U.

It is preferable that the visit interval reference remaining period setting unit P120 sets the visit interval reference remaining period kh longer as the visit interval is longer. In the simplest case, as shown in FIG. 8C, it is conceivable to match the visit interval with the visit interval reference remaining period. On the other hand, as shown in FIG. 8D, a desired correction period may be added or subtracted from the visit interval (for example, February addition) to calculate the visit interval reference remaining period kh, and FIG. 8 As shown in (E), a certain ratio may be multiplied or divided (for example, 1.5 times) with respect to the visit interval to calculate the visit interval reference remaining period. It is also preferable to set an upper limit value and a lower limit value for the visit interval reference remaining period kh.

(Common judgment unit)
The common determination unit P130 determines the decision support information JP100 based on the determination of whether or not the determination timing of the product 20 is included in the common remaining period of the product 20 (including the visit interval reference remaining period). For example, as shown in FIG. 8A, when the determination timing tt1 is two months before the expiration date te, it is included in the range of the common remaining period kk (April), so that the product 20 is collected (arrangement prohibited). Decision support information JP100 that encourages the decision-making is decided. On the other hand, if the determination timing tt2 is 6 months before the expiration date te, it is not included in the range of the common remaining period kk (April), so decision support that encourages the placement of this product 20 in the medicine box 90. Information JP100 (including the case of no notification) is determined. Of course, if the determination timing has already passed the expiration date te, the decision support information JP100 for forcing collection (arrangement prohibition) is determined.

Further, for example, as shown by Mr. A in FIG. 8B, when the determination timing tt1 is 6 months before the expiration date te, it is included in the range of the visit interval standard remaining period kh (August), so this product. Decision support information JP100 that promotes the collection (arrangement prohibition) of 20 is determined. On the other hand, if the determination timing tt2 is 10 months before the expiration date te, it is not included in the range of the visit interval standard remaining period kh (August), so the intention to encourage the placement of this product 20 in the medicine box 90. Decision support information JP100 (including the case of no notification) is decided.

For example, as shown by customer B in FIG. 8B, if the determination timing tt1 is 10 months before the expiration date te, it is included in the range of the visit interval standard remaining period kh (December), so this product 20 The decision-making support information JP100 that promotes the collection (prohibition of placement) is determined. On the other hand, if the determination timing tt2 is 16 months before the expiration date te, it is not included in the range of the visit interval standard remaining period kh (December), so the intention to encourage the placement of this product 20 in the medicine box 90. Decision support information JP100 (including the case of no notification) is determined.

(Remaining period information holding section for each product)
Returning to FIG. 7, the product-specific remaining period information holding unit P180 is applied to each product type and means a desired period (hereinafter referred to as the product-specific remaining period) that is traced back from the expiration date of the product 20. To hold. Therefore, as shown in FIG. 9A, the remaining period ks for each product is a desired period that goes back with respect to the expiration date te. The remaining product-specific remaining period ks may be individually set by the system operator, but may be calculated from various information of the product 20 by the product-specific remaining period setting unit P182 as described later. Since the remaining period information JP180 for each product is a value set for each type of product 20, it goes beyond the frame of the customer's home U and for a plurality of (or all) customer's homes U (medicine box group). Is commonly applied.

(Remaining period setting unit for each product)
The product-specific remaining period setting unit P182 sets the product-specific remaining period based on the manufacturing-time standard usable period held by the manufacturing-time standard usable period information holding unit P040. For example, as shown in FIG. 9A, when the manufacturing standard usable period ks of the product A is 48 months, the product-specific remaining period setting unit P182 sets 24 months, which is 50% of the product-based remaining period, by product. Set as kc. Similarly, as shown in FIG. 9B, when the manufacturing standard usable period ks of the product B is 36 months, the remaining period setting unit P182 for each product leaves 18 months, which is 50% of the remaining period for each product, for each product. Set as the period kc.

It is preferable that the product-specific remaining period setting unit P182 sets the product-specific remaining period longer as the manufacturing standard available period of the product 20 is longer. In the simplest case, as shown in FIG. 9C, it is conceivable to multiply or divide a certain ratio with the manufacturing standard usable period to make the remaining period for each product proportional. Here, 50% of the manufacturing standard usable period is set as the remaining period for each product. As shown in FIG. 9 (D), the desired correction period may be subtracted from the manufacturing standard available period (for example, June subtraction) to calculate the remaining period for each product, and FIG. 9 (E). ), The remaining period for each product may be set stepwise according to the range of the usable period based on the manufacturing time. It is also preferable to set an upper limit value and a lower limit value for the remaining period for each product.

(Product-specific judgment unit)
The product-specific determination unit P184 determines the decision support information JP100 based on the determination of whether or not the determination timing of the product 20 is included in the product-specific remaining period of the product 20. For example, as shown in FIGS. 9A and 9B, when the determination timing tt1 is included in the range of the remaining period kc for each product, the decision support information JP100 that promotes the collection (prohibition of placement) of the product 20 is provided. It is determined. On the other hand, when the determination timing tt2 is not included in the range of the remaining period kc for each product, the decision support information JP100 (including the case of no notification) that prompts the placement of the product 20 in the medicine box 90 is determined. To.

(Purchase record standard remaining period information retention department)
Returning to FIG. 7, the purchase record standard remaining period information holding unit P140 holds the purchase record standard remaining period information JP140 set based on the purchase record information JP030 for each product 20 held by the purchase record information holding unit P030. ..

(Purchase record standard remaining period setting unit)
The purchase record standard remaining period setting unit P150 sets the purchase record standard remaining period information JP140 for each product 20 of the customer's home U based on the purchase record information JP030. This purchase record standard remaining period information JP140 means a desired period (purchase record standard remaining period) that goes back from the expiration date of the product 20. As shown in FIG. 10A, when the customer A has a large purchase record (usage record) of the product X, the purchase record standard remaining period kj of the product X is set short. Similarly, when the purchase record (usage record) of the product Y by the customer A is smaller than that of the product X, the purchase record reference remaining period kj of the product Y is set longer than that of the product X. In this way, the purchase record standard remaining period setting unit P150 sets the purchase record standard remaining period kj for each customer's product, so that more detailed product management becomes possible. For example, in the case of a product with a small purchase record, it is easy to leave it in the medicine box 90 for a long period of time. .. On the other hand, in the case of a product having a large purchase record, since it is placed in the medicine box 90 only for a short period of time, the purchase record standard remaining period kj can be set short, so that the management efficiency of the product 20 can be improved by reducing the replacement frequency. ..

For the evaluation value of the purchase record, for example, the number of purchases (purchase frequency) of the product 20 in the desired latest evaluation period (for example, 24 months), the purchase interval of the product 20, and the like can be adopted. In the case of the number of purchases in the latest evaluation period, the larger the number, the more the purchase record (higher evaluation). In the case of purchase intervals, the shorter the interval, the greater the purchase record (higher evaluation). When calculating the purchase interval of each product 20 of each customer's house U, the interval of the latest two purchase histories may be used, or the interval of the past multiple purchase histories may be averaged to be the average purchase interval.

As shown in FIG. 10B, the purchase record standard remaining period setting unit P150 may match the purchase interval with the purchase record standard remaining period kj. Further, as shown in FIG. 10 (C), a desired correction period may be added or subtracted with respect to the purchase interval (for example, February addition) to calculate the purchase record standard remaining period kj, and FIG. 10 As shown in (D), a certain ratio may be multiplied or divided (for example, 1.5 times) with respect to the purchase interval to calculate the purchase record standard remaining period kj. Further, as shown in FIG. 10 (E), the purchase interval may be ranked (period division), and the purchase record standard remaining period kj may be set step by step. It may be calculated by combining these mechanisms of FIGS. 10 (B) to 10 (E).

Further, as shown in FIG. 10 (F), the purchase record standard remaining period setting unit P150 sets the manufacturing standard set for each type of the product 20 as the period information that is the basis for calculating the purchase record standard remaining period kj. The available period ks (see FIG. 9) can be used. For example, the basic period is 0.5 times the manufacturing standard usable period ks, and the rate is set according to the level of the purchase record. By multiplying this basic period by the rate, the remaining period of the purchase record standard remains. You may calculate kj.

(Purchase record standard judgment unit)
The purchase record standard determination unit P155 determines the decision support information JP100 based on the determination of whether or not the determination timing of the product 20 is included in the purchase record standard remaining period kj of the product 20. For example, as shown in FIG. 10A, when the determination timing tt1 is included in the range of the purchase record standard remaining period kj, the decision support information JP100 that promotes the collection (arrangement prohibition) of the product 20 is determined. It is. On the other hand, when the determination timing tt2 is not included in the range of the purchase record standard remaining period kj, the decision support information JP100 (including the case of no notification) that prompts the placement of this product 20 in the medicine box 90 is determined. Will be done.

The purchase record standard remaining period information holding unit P140, the purchase record standard remaining period setting unit P150, and the purchase record standard determination unit P155 are for each product 20, and further, the remaining period customized for each customer's home U. In terms of setting, it can also be defined as an application function or a correction function of the remaining period information P180 for each product.

(Remaining period information holding unit for each number of placements)
Returning to FIG. 7, the remaining period information holding unit P170 according to the number of placed items sets the remaining period information JP170 according to the number of placed items set based on the number of items placed in the medicine box 90 at the time of the completion of the previous visit for each product 20. Hold.

(Remaining period setting unit for each number of placements)
The remaining period setting unit P174 for each placement number refers to the previous placement height information JP224, and sets the remaining period information JP170 for each placement number based on the number of placements for each product 20 of the customer's home U. The remaining period information JP170 for each number of arrangements means a desired period (remaining period for the number of arrangements) that goes back from the expiration date of the product 20. As shown in FIG. 11 (A), when the number of items Qx placed in the medicine box 90 of customer A is small (for example, 3) at the time of the completion of the previous visit, the remaining period kq for each number of items placed in the product X is small. Is set short. On the other hand, when the number of placed Qy of the product Y in the medicine box 90 of the customer A is larger than that of the product X (for example, 10), the remaining period kq for each placed number of the product Y is compared with the product X. Set long. In this way, the remaining period setting unit P170 for each placed number sets the remaining period kq for each placed number for each customer's product, so that more detailed product management becomes possible. In particular, the product 20 having a large number of arrangements is an important product for the customer, and the fluctuation range of the used quantity is large. Therefore, in the present embodiment, the notification is realized at an early timing so as not to run out of the inventory in the medicine box 90 of the product 20 having a large number of arrangements. For the customer, if the inventory of the medicine box 90 is reduced for the important product 20 that is frequently used, it is easy for the customer to become anxious. Therefore, the customer can be relieved by early product exchange / replenishment.

As shown in FIG. 11B, it is preferable that the arrangement number-based remaining period setting unit P174 links the arrangement number and the arrangement number-based remaining period kq. Further, as shown in FIG. 11C, the number of arrangements may be ranked (number division), and the remaining period kq for each number of arrangements may be set step by step.

(Judgment unit by number of arrangements)
The determination unit P176 according to the number of arrangements determines the decision support information JP100 based on the determination whether or not the determination timing of the product 20 is included in the remaining period kq for each number of arrangements of the product 20. For example, as shown in FIG. 11A, when the determination timing tt1 is included in the range of the remaining period kq for each placement number, the decision support information JP100 that promotes the collection (placement prohibition) of the product 20 is determined. It is. On the other hand, when the determination timing tt2 is not included in the range of the remaining period kq for each placement number, the decision support information JP100 (including the case of no notification) that prompts the placement of this product 20 in the medicine box 90 is determined. Will be done.

The quasi-remaining period information holding unit P170 for each arrangement number, the remaining period setting unit P174 for each arrangement number, and the determination unit P176 for each arrangement number are for each product 20, and further, the remaining period customized for each customer's home U. It can also be defined as an application function or a correction function of the remaining period information P180 for each product in terms of setting.

(Judgment method interlocking part)
Returning to FIG. 7, the determination method interlocking unit P160 switches or combines the determination by the common determination unit P130, the determination by the product-specific determination unit P184, and the determination by the purchase record standard determination unit P155. The switching or combination of the determination methods may be determined by accepting the selection from the visitor T. More preferably, the determination method interlocking unit P160 can switch or combine the determination methods for each 20 products of the customer's home U with reference to the purchase record information JP030 or the like of the purchase record information holding unit P030. For example, as shown in FIGS. 12A and 12B, when the purchase record of the product 20 to be determined at the customer's home U is at a high level (for example, the purchase interval is less than December), the common determination unit P130 is used. If the purchase record is at a medium level (for example, the purchase interval is December or more and less than 18 months), the judgment is made using the product-specific judgment unit P184, and the purchase record is at a low level (for example, the purchase interval is low). In the case of 18 months or more), the determination can be made using the purchase record standard determination unit P155. Although the case of switching between the three types of discrimination methods is illustrated here, the present invention is not limited to this, and for example, as shown in FIG. 12C, the common determination unit P130 and the product-specific determination unit P184 2 The types may be switched or combined, and in addition, two types of the common determination unit P130 and the purchase record standard determination unit P155 may be switched or combined, and the product-specific determination unit P184 and the purchase record standard determination unit may be switched or combined. The two types of P155 may be switched or combined.

Even for the same customer, the frequency of use varies greatly depending on the type of product 20. Generally, it is sufficient to manage the product 20 by using the common judgment unit P130 or the like, but in the case of the product 20 which is used infrequently, if the customer misses the visit opportunity even once due to the absence of the customer or the like, the product 20 becomes the product 20. Since there is a possibility that the consumption period may expire, the determination method interlocking unit P160 automatically switches the determination method, so that early replacement can be promoted for each product. In particular, even if the visitor T is inexperienced, the management efficiency of the product 20 can be improved because the decision support information JP100 selected by the determination method interlocking unit P160 may be simply followed.

In the determination unit P100, the common remaining period information holding unit P110, the remaining period information holding unit P180 for each product, the purchase record standard remaining period information holding unit P140, the remaining period information holding unit P170 for each number of arrangements, etc. are collectively "multiple stages". It can be defined as "remaining period information holding unit". The multi-stage remaining period information holding unit has at least the first remaining period information meaning the first period (hereinafter referred to as the first remaining period) that goes back from the expiration date of the product 20, and the second remaining period that goes back from the expiration date of the product 20. The second remaining period information, which means the period of (hereinafter referred to as the second remaining period), is retained. This stage can be multiple stages of two or more stages.

Similarly, in the determination unit P100, the common determination unit P130, the product-specific determination unit P184, the purchase record standard determination unit P155, the arrangement quantity-based determination unit P176, and the like can be collectively defined as a “multi-stage determination unit”. This multi-stage determination unit supports decision-making based on the multi-stage determination of whether or not the determination timing of the product 20 is included in the first remaining period information or the second remaining period information of the multi-stage remaining period information holding unit. Determine the information.

In this case, the determination method interlocking unit P160 switches, for example, whether to apply the first remaining period or the second remaining period in the multi-stage determination unit, or makes a determination by combining both. That is, as a basic function of the determination method interlocking unit P160, when a plurality of remaining period information having different periods is held, which remaining period information is used for determination can be switched, or a plurality of remaining period information can be combined. It plays a role of making judgments.

In the decision-making support information JP100 determined by each of the common determination unit P130, the product-specific determination unit P184, and the purchase performance standard determination unit P155, the visitor T determines by which determination method the determination was made. It is preferable to include information for identification. For example, the display means 145A may be identified by character information (for example, "common", "product-specific", "purchase record standard", etc.), and the vibration pattern of the vibration means 145B (common determination: one-time vibration, product). Different judgment: 2 vibrations, purchase record standard judgment: 3 times vibration) may be identified, and the pronunciation pattern by the sounding means 145C (common judgment: 1 time alarm, product-specific judgment: 2 times alarm, purchase record standard judgment: It may be identified by 3 times alarm).

FIG. 13 shows an example of a state in which the common determination unit P130, the product-specific determination unit P184, the purchase record standard determination unit P155, the arrangement quantity-based determination P176, and the like are combined and simultaneously processed in the determination method interlocking unit P160. For example, when the determination timing is tt5, the notification is not performed. At the time of the determination timing tt4, the determination unit P176 according to the number of arrangements makes a determination. At the time of the determination timing tt3, either the determination unit P176 according to the number of arrangements and the purchase record standard determination unit P155 make a determination, or by setting a priority rule when overlapping, either one makes a determination. At the time of the judgment timing tt2, either the judgment unit P176 by the number of arrangements, the purchase performance standard judgment unit P155, or the judgment unit P184 by product makes a judgment, or by setting a priority rule when overlapping, either one is judged. I do. At the time of the judgment timing tt1, the judgment unit P176 according to the number of arrangements, the purchase record standard judgment unit P155, the judgment unit P184 according to the product, and the common judgment unit P130 make a judgment, or by setting a priority rule when overlapping. , Either makes a judgment. Regarding the notification in this case, the visitor T correctly grasps the current situation by including the information for identifying whether or not the judgment is made by which judgment method in the decision support information JP100. Is possible.

In particular, in the case of a veteran visitor T, he / she may make his / her own decision by making full use of various information such as customer behavioral tendencies and preferences. Therefore, the decision-making support information JP100 is transmitted to the visitor T in parallel in parallel without automatically selecting the decision-making support information JP100 by the determination method interlocking unit P160, so that the visitor T is the main body. It is preferable to provide support for making decisions in a positive manner.

<Procedure for using the door-to-door sales management system>
Next, the product management procedure of the door-to-door sales management system 1 will be described.

(Product manufacturing / purchasing flow)
FIG. 14A shows a flow in which the new product 20 is inventoried at the sales office R. In the in-house manufacturing factory S, the product 20 is manufactured (S102), at the same time, the product information code JH005 is generated by the code generation device 70 (S104), and the product information code JH005 is given to the package by the code assigning device 80 (S). S106). On the other hand, when the product 20 is purchased from the outside (S108) instead of being manufactured at the in-house manufacturing factory S, the product information code JH005 is generated by the code generator 70 at the sales office R or another place (S110), and the code is coded. The product information code JH005 is assigned to the package by the granting device 80 (S112). All of the manufactured goods 20 or the purchased goods 20 are delivered to the sales office R (or the warehouse) (S114). At that time, as a delivery list, the product information code JH005 of all the products 20 is transmitted from the in-house manufacturing factory S to the inventory management unit P250 of the sales management device 10. The person in charge of the sales office R (or the warehouse) who received the product 20 inspects all the received products 20 (S115), and then inputs the inspection completion information to the inventory management unit P250 (S116). As a result, the product information code JH005 of all the products 20 corresponding to the delivery list is registered in the inventory management information JP250 of the sales office R (or warehouse) (S117). At the time of inspection, by scanning the product information code JH005 of all the products 20, it is possible to input the inspection completion information for each product. The scanning device may be a general-purpose one, or a visitor management device 40 may be used.

(Product carry-out flow)
FIG. 14B shows a flow in which the visitor T takes out the product 20 from the sales office R. The visitor T generates the product data to be taken out by scanning the product information code JH005 of the product 20 to be taken out by using the visitor management device 40 (S120). For the scanning work to generate the desired product data to be taken out, the product information code JH005 of the desired product 20 is scanned from the product information code JH005 list, which is a dedicated medium, or the visitor T stocks the product in the business vehicle. Scanning may be performed using the product information code JH005 of the existing product 20.

This product data desired to be taken out is transferred to the inventory management unit P250 of the sales management device 10, and at the same time, is printed by the visitor management device 40 and passed to the person in charge of inventory management at the sales office R. The inventory management person picks up the necessary product 20 from the product inventory of the sales office R and hands it to the visiting person T (S122). When the person in charge of inventory management inputs the pickup completion information into the inventory management unit P250 of the sales management device 10, the inventory management information JP250 of the inventory management unit P250 is updated, and the product 20 is managed as "taken out" ( S126). After that, the visitor T loads the product 20 handed over by the inventory manager on the business vehicle and visits the customer's house U. After that, when the product 20 is placed in the medicine box 90 of the customer's home U, the inventory management unit P250 manages it as "placed".

When the person in charge of inventory management is omitted, the person in charge of visiting T picks up the product 20 from the inventory of the sales office R and directly scans the product information code JH005 with the management device 40 for visitors. By doing so, the inventory management information JP can also be updated.

(Product return flow)
FIG. 14C shows the product 20 (unarranged product) that was taken out from the sales office R but was not placed in the medicine box 90 at the customer's home U, and the product 20 (collected product) that was collected from the medicine box 90. ) Is returned to the sales office R by the visitor T. The visitor T carries out the unarranged or collected product 20 from the business vehicle (S130), and scans the product information code JH005 with the visitor management device 40 (S132). After that, the visitor T returns the product 20 to the sales office R (S134). The information scanned by the visitor management device 40 is transmitted by the take-out / return unit H115 to the inventory management unit P250 of the sales management device 10. As a result, the inventory management information JP250 of the inventory management unit P250 is updated for each sales office R, and the state of "taken out" or "placed" is changed to "in stock" (S136). Products that have passed the "expiration date" at the time of return may be directly processed by the disposal management unit P260.

(Product management flow at customer's home U)
FIG. 15 shows the product management flow of the visitor T at the customer's home U. First, the visitor T scans the medicine box code JH006 attached to the medicine box 90 with the visitor management device 40 (S141). This information is transmitted to the customer information management unit P210 of the sales management device 10 and collated with the customer product management information JP220. As a result, the customer's home U is identified.

Next, the visitor T scans the product information code JH005 of the product 20 (remaining product at the time of visit) remaining in the medicine box 90 collectively by the visitor management device 40 (S142). As a result, the visit-remaining product reception unit H110 generates the visit-remaining product information JH118.

When the scanning of all the products 20 remaining in the medicine box 90 is completed, the visitor T inputs to that effect. In conjunction with this completion instruction, in the consumer product extraction unit P225 in the sales management device 10, the difference between the previous placement information JP224 and the remaining product information JH118 at the time of the visit causes the customer to perform between the previous visit and the current visit. List information (consumption information JP227) regarding the used (consumed) product 20 is generated. This consumption information JP227 is displayed on the display of the visitor management device 40 (S143). The visitor T checks whether or not this consumption information JP227 is correct by visually checking the difference between the height table stored in the medicine box 90 and the product 20 remaining in the medicine box 90.

After the confirmation of the consumption information JP227 is completed, the process proceeds to the settlement process S144. In the settlement process, the visitor T inputs a settlement instruction to the visitor management device 40. When the settlement request unit H140 transmits the settlement request information to the billing unit P240 of the sales management device 10, the settlement information JP243 is received as a response. As a result, the invoice or receipt is printed out by the precision calculation power unit H140 of the visitor management device 40 and collected from the customer by cash or electronic payment.

When the settlement process S144 is completed, the visitor T picks up the product 20 to be newly replenished from the business vehicle while referring to the settlement information JP243 or the consumption information JP227. As a result, a product group (product desired to be arranged), which is a set of the product 20 remaining in the medicine box 90 and the product 20 to be newly replenished, is prepared (S145).

Next, the visitor T scans the product information code JH005 of the desired product 20 one by one with the visitor management device 40 (S146). In conjunction with this scanning operation, the determination instruction receiving unit H010 of the visitor management device 40 is activated, and requests the sales management device 10 to determine the scanned product 20 (S147). When the sales management device 10 receives the determination request information, the determination unit P100 is activated to execute the determination of the product 20 (S148). The determination unit P100 determines the decision-making support information JP100, which is the determination result.

When the visitor management device 40 receives the decision support information JP100, the notification unit H030 uses the notification means 145 to transmit the decision support information to the visitor T along the decision support information JP100. (S150). For example, the placement instruction, the collection instruction (placement prohibition instruction), and the like of the product 20 are transmitted together with the vibration and the alarm sound. Upon receiving the notification, the visitor T makes a decision on whether to place the product 20 in the medicine box 90 or collect it, and inputs the result to the visitor management device 40 (S152). Information regarding the decision to place is input to the placement product determination unit H120 of the visitor management device 40. On the other hand, the information regarding the decision to collect is input to the collected product determination unit H050. By the way, when deciding to collect the product, a new product of the same type 20 as a substitute is added to the product to be arranged, so that the product 20 is also separately determined.

It should be noted that the input to the placement product confirmation unit H120 and / or the collection product confirmation unit H050 can be forced to follow the decision support information. In this case, the input different from the proposal of the decision support information is rejected, and the setting is such that the next step cannot be proceeded. On the other hand, using the decision support information as a reference condition, even if the person in charge of visiting T can freely input to the placed product confirmation unit H120 and / or the collected product confirmation unit H050 without following this. good. It is preferable to be able to change the forced setting or the reference setting as appropriate. ..

When the decision of the target product 20 is completed, in step S154, it is determined whether or not there is an undetermined placement desired product 20, and if it remains, the process returns to step S146 and the next placement desired product 20 is used. to scan. On the other hand, when there are no undetermined placement desired products 20 in step S154, the process proceeds to step S156, and it is input to the visitor management device 40 that the scanning of all the placement desired products 20 has been completed.

After the scanning of all the desired products 20 is completed, the unplaced product extraction unit P230 of the sales management device 10 is activated to extract the difference between the product group information JP222 and the placed product confirmation information JH120, and at the same time, for the last one year. The difference between the purchase history information JP226 and the placed product confirmation information JH120 is extracted, and the unplaced product information JP230 which is a proposal list of the product 20 to be supplemented is generated. The unplaced product information JP230 is displayed on the display by the unplaced product presentation unit H130 of the visitor management device 40 (S160). New products that have not been placed may be added to this unplaced product information JP230.

In step S162, the visitor T determines whether or not there is a product 20 to be newly replenished, referring to the unplaced product information JP230, and if there is a product 20 to be replenished, the product 20 is used. After the preparation, the process returns to step S146, the product information code JH005 is scanned by the visitor management device 40, and the same determination is made.

On the other hand, in step S162, when there is no new arrangement desired product 20 to be replenished, the visitor T inputs an arrangement completion instruction to the visitor management device 40 (S164). Along with this, the placement product confirmation unit H120 uses the placement product confirmation information JH120 transmitted each time in step S152 to generate the placement height information JP225 at the time of visit completion.

Finally, the process proceeds to the height table output step S166. In the height table output step S166, the height output unit H150 of the visitor management device 40 prints out the latest height list using the visit completion position information JP225 received from the customer product management P220. .. This elevation table is stored in the medicine box 90 as a certificate.

As described above, according to the door-to-door sales management system 1 of the present embodiment, the visitor T simply scans the product information code JH005 of the product 20 desired to be placed in the medicine box 90 at the customer's home U to make a determination. Information regarding decision-making such as placement / collection (placement prohibition) of each product 20 is automatically determined by the unit P100. By notifying the decision support information by the visitor management device 40, even an inexperienced visitor T may manage the product 20 according to the instruction of the notification unit H030 (notification device). Therefore, management mistakes can be reduced.

Further, in the present embodiment, by including the expiration date information of the product 20 in the product information code JH005, the notification unit H030 intends based on the period from the scanning timing (determination timing) to the expiration date. Decision support information can be switched automatically. As a result, advanced product management can be realized on the door-to-door sales management system 1 side.

Further, in the present embodiment, the code generation device 70 and the code assigning device 80 assign the product information code JH005 to the product 20 manufactured in, for example, the company's manufacturing factory S, and detailed information related to the product 20 ( At the time of manufacture, the place of manufacture, the expiration date, etc.) can be transferred to the sales management device 10. As a result, the determination unit P100 can make an advanced determination by using the detailed information related to the product 20, so that the management efficiency of the product 20 can be improved.

Further, the determination unit P100 in the present embodiment makes a determination based on the common determination unit P130 that makes a determination based on the common remaining period that is commonly applied to a plurality of types of products, and the determination unit P130 that makes a determination based on the product-specific remaining period that is applied to each type of product 20. Since it has a product-specific judgment unit P184 and a purchase performance standard judgment unit P155 that makes a judgment based on the purchase performance standard remaining period for each product 20 of each customer's home U, extremely advanced judgment is performed by combining these. be able to. As a result, it is possible to suppress an event in which the expiration date of the product 20 is reached during the arrangement in the medicine box 90, or an event in which the product 20 is collected too early and the sales efficiency is lowered.

For example, in the common determination unit P130, the product 20 can be determined by applying the visit interval reference remaining period based on the visit interval to the customer's home U, so that the visit interval of the customer's home U tends to be long. In that case, it is possible to encourage the visitor T to exchange the goods as soon as possible. As a result, it is possible to prevent the expiration date of the product 20 from elapsed. On the other hand, in the case of the customer's home U, which is frequently visited, the visitor T can be instructed to delay the timing of product exchange, so that the management efficiency of the product 20 can be improved.

Further, for example, the product-specific determination unit P184 can provide the product-specific remaining period based on the manufacturing standard availability period for each product 20 to determine the product 20, so that the product 20 can be determined according to the characteristics of the product 20. It is possible to perform detailed product management. For example, a product 20 having a long manufacturing standard usable period encourages early product replacement with a margin, and a product 20 having a short manufacturing standard usable period is as effective as possible during the manufacturing standard usable period. It is possible to encourage late product exchanges that will be utilized.

Further, for example, in the purchase record standard determination unit P155, as the individual purchase record of the customer's house U is small, the product 20 is set to have a longer purchase record standard remaining period to encourage early product exchange with a margin. In addition, the more the individual purchase record of the customer's house U is, the shorter the purchase record standard remaining period is set, so that it is possible to promote the product management that effectively utilizes the expiration date of the product 20.

Further, in the present embodiment, when a plurality of judgment methods are provided such as the common judgment unit P130, the product-specific judgment unit P184, and the purchase performance standard judgment unit P155, the person in charge of visiting determines which judgment method is adopted. It can be notified to T in an identifiable state. As a result, the visitor T can also make a decision on the product 20 while understanding the judgment basis. For example, even if the purchase performance standard determination unit P155 presents an early product exchange, if the next visit schedule arrives early, the product 20 is not exchanged and is exchanged at the next visit. You can make a judgment like that. On the other hand, even if the judgment by the common judgment unit P130 is applied and the decision support information for leaving the product 20 in the medicine box 90 is presented, if the next visit schedule is later than usual, this time. It is possible to determine that the product 20 will be replaced at the timing of. As a result, the product management skill of the visitor T can be improved in a short period of time.

Further, in the present embodiment, when a plurality of determination methods are provided such as the common determination unit P130, the product-specific determination unit P184, and the purchase record standard determination unit P155, the determination method interlocking unit P160 can automatically switch. For the determination of switching by the discrimination method interlocking unit P160, it is preferable to comprehensively evaluate the type of the product 20, the visit interval to the customer's home U, the purchase record of the product 20, and the like, and select the optimum discrimination method.

In particular, the determination method interlocking unit P160 evaluates the purchase record of the product 20 and switches or combines the common determination unit P130 and the product-specific determination unit P184. Since the replacement frequency of the product 20 naturally increases for the product 20 having a large purchase record, the determination by the common discrimination unit P130 may be performed, but in the case of the product 20 having a small purchase record, the period of being placed in the medicine box 90 is naturally long. Therefore, the judgment by the product-specific judgment unit P184 is preferentially applied to execute advanced management, and the risk of management error is reduced.

In the above embodiment, the case where the product 20 to be arranged in the medicine box 90 is determined when the person in charge of visiting T actually visits the customer's house U is illustrated, but the present invention is not limited to this. For example, at the sales office R, the visitor T may use the visitor management device 40 to input a determination instruction on a future scheduled visit date at a specific customer's home U into the determination instruction reception unit H010. In this case, the determination unit P100 determines all the products 20 placed in the medicine box 90 of the target customer's home U with the scheduled visit date in the future as the determination timing. As a result, as shown in FIG. 16, the visitor management device 40 can display a list of the determination results of all the products 20 in the arrangement of the target customer's house U. In this judgment result, as a remarks column, information for estimating whether or not the product 20 is consumed at the next visit using the purchase record information JP030, and the product to be carried out from the sales office R at the next visit. It is also possible to include 20 candidates (inventory arrangement forecast) and the like. As a result, the product 20 to be picked up from the sales office R can be examined in advance.

Further, in the determination unit P100 of the above embodiment, when the determination timing is included in the remaining period of the product 20, the case of notifying the collection (arrangement prohibition) instruction is exemplified. It is also possible to notify about the conversion.

For example, as shown in FIG. 17 (A), when the manufacturing standard usable period ks of the product A is 48 months, the remaining period setting unit P182 for each product sets 36 months, which is 75% of the product, for inventory management. It can be set as another remaining period kc. Similarly, as shown in FIG. 17B, when the standard usable period ks at the time of manufacture of product B is 36 months, the remaining period setting unit P182 for each product uses 27 months, which is 75% of that, for inventory management. It can be set as the remaining period kc for each product. For both products A and B, a common remaining period kk for April is set.

In FIGS. 17A and 17B, when the product-specific determination unit P184 determines that the determination timing tt3 of the product 20 is not included in the range of the remaining period kc for each product for inventory management, the arrangement of the product 20 is arranged. Decision support information JP100 that encourages prohibition is determined. When the product 20 to be determined is relatively new, it is highly possible that the same product 20 older than that is stocked in the inventory of the sales office R. Therefore, the product-specific determination unit P184 prohibits the placement of such a new product 20, and suggests that the first-in, first-out rule may be violated for the purpose of arranging the same product 20 older than that. Notify the visitor T.

On the other hand, the product-specific determination unit P184 determines that the product 20 determination timing tt2 is included in the range of the inventory management product-specific remaining period kc, and the common determination unit P30 shares the product 20 determination timing tt2. If it is determined that the product is not included in the remaining period kk, the decision support information JP100 that promotes the placement of the product 20 is determined. This is because the product 20 has a good balance between inventory management and expiration date management, and is most suitable for placement in the medicine box 90.

On the other hand, when the common determination unit P30 determines that the determination timing tt1 of the product 20 is included in the common remaining period kk, the decision support information JP100 that promotes the collection (arrangement prohibition) of the product 20 is determined. It is. This is a function of notifying the visitor T that the expiration date is approaching.

It should be noted that, as a condition for setting the remaining period information for inventory management and notifying the visitor T of the possibility of violating the first-in first-out rule, the customer's house U is provided. It is preferable to combine the frequency of visits and the frequency of purchase of the target product 20. In the case of a customer who visits frequently or a product 20 which purchases frequently, the maintenance frequency of the medicine box 90 is high. Is preferable. On the other hand, in the case of a customer who visits infrequently or a product 20 which is purchased infrequently, the product 20 having a long remaining period until the expiration date should be placed in the medicine box 90 without notifying the first-in first-out rule. May be prioritized.

As shown in FIGS. 9 (C), (D), and (E), the remaining period for each product for inventory management is also proportional to this by multiplying or dividing by a certain ratio to the manufacturing standard available period. Alternatively, it can be set by subtracting the desired correction period from the manufacturing standard usable period, or can be set stepwise according to the range of the manufacturing standard usable period. Of course, the remaining period for each product for inventory management and the remaining period for each product may match.

Further, in the above embodiment, the case where the sales management device 10 side is provided with the determination unit P100, the billing unit P240, and the like is exemplified, but the present invention is not limited to this. For example, as shown in FIG. 18, on the visitor management device 40 side, the customer information management unit P210, the customer product management unit P220, the consumer product extraction unit P225, the unplaced product extraction unit P230, the billing unit P240, and the determination timing information. The holding unit P005, the expiration date information holding unit P010, the visit interval information holding unit P020, the purchase record information holding unit P030, the manufacturing standard available period information holding unit P040, the determination unit P100, and the like may be provided. By doing so, the determination process and the settlement process can be executed by the visitor management device 40 alone without communicating with the sales management device 10.

At this time, the customer information management unit P210, the customer product management unit P220, etc. mounted on the visitor management device 40 side have information on the customer's house U scheduled to be visited by the visitor management device 40 (visiter T). It is preferable to retain only the information about the customer's house U in charge of. For example, at the sales office R, the sales management device 10 side and the visitor management device 40 are connected by wire or wirelessly using a cradle or the like (see the solid line connecting the sales management device 10 and the visitor management device 40 in FIG. 18). ), A part of the information about all the customer's homes U held by the customer information management unit P210 of the sales management device 10 (information about the customer's home U in charge of the visitor T), the customer information of the visitor management device 40. It is preferable to visit the customer's home U after downloading (synchronizing) to the management unit P210 or the like. As a result, even if the wireless communication environment in the customer's home U is poor, all the placement work and the clearing work can be performed in a self-contained manner only by the visitor management device 40. After the visit to the customer's house U is completed, only the visitor management device 40 retains the latest information. Therefore, after returning to the sales office R, the sales management device 10 side and the visitor use again. The management device 40 may be connected by wire or wirelessly using a cradle or the like, and the latest information on the visitor management device 40 side may be uploaded (synchronized) to the sales management device 10 side.

In addition to pharmaceutical products, the person in charge who visited the customer for placement sales also sells health foods, supplements, health drinks, other foods, beverages, medical miscellaneous goods such as thermometers and adhesive plasters, and other miscellaneous goods. May be good. Goods other than pharmaceutical products may be sold in a general format (sales in which the products are redeemed and cleared at the same time), as in the case of pharmaceutical products.

In the above embodiment, the placement and sale of medicines is exemplified as a product, but the present invention is not limited to this, and door-to-door sales of various products such as books, clothing, and food, insurance, cleaning, home remodeling, and the like are various. It can also be applied to door-to-door sales of services. Further, in the above embodiment, the case of visiting an individual customer is illustrated, but the case where the customer becomes an organization such as a corporation can also be applied.

It should be noted that the door-to-door sales management system of the present invention is not limited to the above-described embodiment, and it is needless to say that various changes can be made without departing from the gist of the present invention.

1 Door-to-door sales management system 10 Sales management device 20 Products 40 Visitor management device (notification device)
70 Code generator 80 Code assigning device 90 Medicine box P005 Judgment timing information holding unit P010 Expiration date information holding unit P020 Visit interval information holding unit P030 Purchase record information holding unit P100 Judgment unit P130 Common judgment unit P155 Purchase record standard judgment unit P160 Judgment Method interlocking unit P184 Product-specific judgment unit

Claims (21)

It is a management system for door-to-door sales of products to customers to be visited.
A sales management device equipped with a calculator,
It is equipped with a computer and is equipped with a notification device that can transmit information to the person in charge of the visit.
At least one of the sales management device and the notification device
A judgment instruction receiving unit that accepts input of information related to the judgment instruction of the product (hereinafter referred to as judgment instruction information) from the person in charge of visiting.
A judgment timing information holding unit that holds information regarding the time when the judgment instruction information is received by the judgment instruction receiving unit (hereinafter referred to as judgment timing information).
An expiration date information holding unit that holds expiration date information that means the expiration date of the product to be determined,
Based on the determination timing information and the expiration date information, a determination unit that determines information that supports the decision-making regarding the management of the product by the visitor (hereinafter referred to as decision-making support information).
Have,
The door-to-door sales management system is characterized in that the notification device has a notification unit that transmits the decision support information to a person in charge of visiting as the information. A code reading device for reading the product information code attached to the product is provided.
When the product information code is read by the code reading device, the determination instruction information is provided to the determination instruction receiving unit.
The door-to-door sales management system according to claim 1. The product information code includes the expiration date information, and the product information code includes the expiration date information.
The expiration date information read by the code reading device is provided to the expiration date information holding unit.
The door-to-door sales management system according to claim 2. A code generator that has a computer and generates the product information code,
A code assigning device for assigning the product information code to the package of the product is provided.
The door-to-door sales management system according to claim 2 or 3. The code reading device is a terminal that can be carried by a visitor.
The door-to-door sales management system according to any one of claims 2 to 4. The notification device is a terminal that can be carried by a person in charge of visiting.
The door-to-door sales management system according to any one of claims 1 to 5. The product is configured as a product group composed of a plurality of types of products.
The determination unit
A common remaining period information holding unit that is commonly applied to the product group and holds common remaining period information that means a period (hereinafter referred to as a common remaining period) that is applied to the product group and goes back from the expiration date of the product.
A common determination unit that determines the decision support information based on the determination of whether or not the determination timing of the product is included in the common remaining period of the product.
Characterized by having
The door-to-door sales management system according to any one of claims 1 to 6. At least one of the sales management device and the notification device includes a visit interval information holding unit that holds visit interval information meaning a visit interval for an individual customer.
The common remaining period information holding unit, as the common remaining period information, means a period retroactive from the expiration date of the product set based on the visit interval (hereinafter referred to as a visit interval reference remaining period). Characterized by retaining period information,
The door-to-door sales management system according to claim 7. The determination unit includes a visit interval reference remaining period setting unit for setting the visit interval reference remaining period.
The visit interval reference remaining period setting unit is characterized in that the longer the visit interval is, the longer the visit interval reference remaining period is set.
The door-to-door sales management system according to claim 8. The product is configured as a product group composed of a plurality of types of products.
The determination unit
A product-specific remaining period information holding unit that holds product-specific remaining period information that is applied to each product type and means a period that is applied to the product and is traced back to the expiration date of the product (hereinafter, product-specific remaining period).
A product-specific determination unit that determines the decision support information based on the determination of whether or not the determination timing of the product is included in the product-specific remaining period of the product.
Characterized by having
The door-to-door sales management system according to any one of claims 1 to 9. At least one of the sales management device and the notification device is manufactured to hold information on the usable period based on the manufacturing time, which means the usable period based on the manufacturing time of the product (hereinafter referred to as the manufacturing standard usable period). It has a time-based available period information holding unit,
The determination unit
It has a product-specific remaining period setting unit that sets the product-specific remaining period.
The product-specific remaining period setting unit is characterized in that the product-specific remaining period is set based on the manufacturing reference available period.
The door-to-door sales management system according to claim 10. The product is configured as a product group composed of a plurality of types of products.
At least one of the sales management device and the notification device has a purchase record information holding unit that holds purchase record information that means the purchase record of individual products by individual customers.
The determination unit
A purchase record that is individually applied to the product and retains purchase record standard remaining period information that means a period that is set based on the purchase record and that goes back from the expiration date of the product (hereinafter referred to as the purchase record standard remaining period). Standard remaining period information retention unit and
A purchase performance standard determination unit that determines the decision support information based on the determination of whether or not the determination timing of the product is included in the purchase record standard remaining period of the product.
The door-to-door sales management system according to any one of claims 1 to 11. The determination unit includes a purchase record standard remaining period setting unit that sets the purchase record standard remaining period.
The purchase record standard remaining period setting unit is characterized in that the smaller the purchase record in the desired period, the longer the purchase record standard remaining period is set.
The door-to-door sales management system according to claim 12. The determination unit includes a purchase record standard remaining period setting unit that sets the purchase record standard remaining period.
The purchase record standard remaining period setting unit is characterized in that the purchase record standard remaining period is set stepwise according to the evaluation value of the purchase record.
The door-to-door sales management system according to claim 12. The determination unit includes a purchase record standard remaining period setting unit that sets the purchase record standard remaining period.
The purchase record standard remaining period setting unit is characterized in that the longer the purchase interval of the product included in the purchase record information is, the longer the purchase record standard remaining period is set.
The door-to-door sales management system according to claim 12. The purchase record standard remaining period setting unit is characterized in that the purchase record standard remaining period is calculated by directly using the purchase interval of the product.
The door-to-door sales management system according to claim 15. At least one of the sales management device and the notification device is manufactured to hold information on the usable period based on the manufacturing time, which means the usable period based on the manufacturing time of the product (hereinafter referred to as the manufacturing standard usable period). It has a time-based available period information holding unit,
The purchase record standard remaining period setting unit is characterized in that the manufacturing standard usable period is used as the period information that is the basis for calculating the purchase record standard remaining period.
The door-to-door sales management system according to any one of claims 12 to 16. The product is configured as a product group composed of a plurality of types of products.
The determination unit
A common remaining period information holding unit that is commonly applied to the product group and holds common remaining period information that means a period (hereinafter referred to as a common remaining period) that is applied to the product group and goes back from the expiration date of the product.
A common determination unit that determines the decision support information based on the determination of whether or not the determination timing of the product is included in the common remaining period of the product.
A product-specific remaining period information holding unit that holds product-specific remaining period information that is applied to each product type and means a period that is applied to the product and is traced back to the expiration date of the product (hereinafter, product-specific remaining period).
A product-specific determination unit that determines the decision support information based on the determination of whether or not the determination timing of the product is included in the product-specific remaining period of the product.
A determination method interlocking unit that switches or combines the determination by the common determination unit and the determination by the product-specific determination unit, and
Characterized by having
The door-to-door sales management system according to any one of claims 1 to 6. In the notification unit, the decision support information determined by the common determination unit and the decision support information determined by the product-specific determination unit are indistinguishably notified to the person in charge of visiting. Characteristic,
The door-to-door sales management system according to claim 18. At least one of the sales management device and the notification device has a purchase record information holding unit that holds purchase record information that means the purchase record of individual products by individual customers.
The discrimination method interlocking unit is characterized in that the selection is performed based on the purchase record information.
The door-to-door sales management system according to claim 18 or 19. The determination unit
The first remaining period information meaning the first period (hereinafter referred to as the first remaining period) tracing from the expiration date of the product, and the second period different from the first remaining period tracing from the expiration date of the product. A multi-stage remaining period information holding unit that holds the second remaining period information meaning (hereinafter, the second remaining period),
A multi-step determination unit that determines the decision support information based on the determination of whether or not the determination timing of the product is included in the first remaining period or the second remaining period of the product.
A determination method interlocking unit that switches or combines the determination of the first remaining period by the multi-stage determination unit and the determination by the product-specific determination unit of the second remaining period.
Characterized by having
The door-to-door sales management system according to any one of claims 1 to 6.

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