JP7503519B2 - Door-to-door sales management system - Google Patents

Description

The present invention relates to a regular purchase management system that is used, for example, when selling products door-to-door.

Traditionally, in door-to-door pharmaceutical sales, a medicine box containing multiple types of medicine is left at the customer's home. When needed, the customer takes the desired medicine from the medicine box and takes it. A visiting representative periodically visits the customer's home to inspect the medicine used, settles the fee, and replenishes the medicine box with new medicine. This door-to-door sales is sometimes managed by computer (see Patent Document 1 below).

In addition, when visiting, the visiting staff will bring not only the items (medicines) to replenish the medicine chest, but also items to sell directly on the spot (door-to-door sales items). For example, nutritional drinks and the like will be sold directly when the customer visits, and payment will be made each time. This concept is defined as door-to-door sales.

JP 2002-259663 A

However, when selling frequently consumed nutritional drinks door-to-door, sales representatives must frequently visit customers' homes, which can be inconvenient for both the sales representative and the customer.

Furthermore, even in door-to-door sales, some medicines are used frequently by customers. In such cases, the visiting staff must visit the customer's home frequently to replenish the medicine chest, which can be inconvenient for both the visiting staff and the customer.

The present invention was made in consideration of this situation, and aims to provide a door-to-door sales management system that enables efficient sales of products at the destinations visited.

The present invention, which has been achieved through the inventor's intensive research, is a door-to-door sales management system for selling products to customers who are visited, comprising an operator-side management device configured with a computer, and a visitor management device configured with a computer and operated by a visiting agent, the visitor management device having a subscription product confirmation unit that accepts input of the product that is the subject of a subscription contract (hereinafter, subscription products), the operator-side management device having a door-to-door sales product settlement unit that generates door-to-door sales product settlement information for the subscription products confirmed by the subscription product confirmation unit to be used for settlement when selling door-to-door on the day of the visit and transmits the information to the visitor management device, and a subscription contract processing unit that generates subscription contract final confirmation information for concluding the subscription contract for the subscription products confirmed by the subscription product confirmation unit and transmits the information to the visitor management device.

In the present invention related to the door-to-door sales management system, the visitor management device has a payment personal identification information reading processing unit that reads the payment personal identification information for cashless payment held by the customer, and a new cashless payment processing unit that transmits the payment personal identification information to a payment authentication network device composed of a computer via a communication line in a manner that links the customer and the payment personal identification information, and prompts the payment authentication network device to register the payment personal identification information, and the operator management device has a subscription purchase contract management unit that generates subscription purchase contract information that means that the subscription purchase contract has been concluded using the payment personal identification information in conjunction with the registration of the payment personal identification information in the payment authentication network device, and a subscription purchase settlement unit that generates subscription purchase settlement information equivalent to an invoice at the time of subscription purchase based on the agreed subscription purchase contract information, and executes cashless payment using the payment personal identification information for the payment authentication network device.

The present invention, which is related to the door-to-door sales management system, is characterized in that the new cashless payment processing unit of the visitor management device executes a cashless payment of the price based on the door-to-door sales product settlement information at the same time as registering the payment personal identification information to the payment authentication network device.

In the present invention related to the door-to-door sales management system, the subscription contract final confirmation information generated by the subscription contract processing unit is characterized in that it includes information that prompts the customer who holds the subscription contract information in the subscription contract management unit to make a cashless payment using the payment personal identification information that has been registered in the payment authentication network device.

In the present invention related to the door-to-door sales management system, the visitor management device has a door-to-door sales product determination unit that accepts input of the product that is the subject of door-to-door sales (hereinafter, door-to-door sales product), and the door-to-door sales product settlement information generated for the door-to-door sales product by the door-to-door sales product settlement unit of the operator management device includes information that encourages a customer who holds the subscription contract information in the subscription contract management unit to make a cashless payment using the payment personal identification information that has been registered in the payment authentication network device.

In the present invention related to the door-to-door sales management system, the visitor management device has a scanning processing unit that reads the product information code attached to the product stored in a product storage case placed at the customer's home, and the management device on the operator side has a used placement product extraction unit that generates used placement product information that is a list of the products that have been used (hereinafter, placement sales products) based on the product information code scanned by the scanning processing unit, and a placement product liquidation unit that generates placement product liquidation information to be used for liquidating the placement product used information and transmits it to the visitor management device, and the placement product liquidation information includes information that encourages a customer who holds the subscription contract information in the subscription contract management unit to make a cashless payment using the payment personal identification information that has been registered in the payment authentication network device.

In the present invention related to the door-to-door sales management system, the visitor management device has a door-to-door sales desired product reception unit that displays on a display introduction information of the product that is a candidate for door-to-door sales (hereinafter, product introduction information), and is characterized in that, if the product is included in the target of regular purchase, the product introduction information displayed on the display prompts the user to select between door-to-door sales and regular purchase.

In the present invention related to the door-to-door sales management system, the visitor management device has a scan processing unit that reads a customer code attached to a product storage case placed at the customer's home, and the regular purchase contract processing unit of the operator management device generates the regular purchase contract final confirmation information using customer information obtained by referencing the customer code.

In the present invention related to the door-to-door sales management system, the visitor management device has an information terminal having a scan processing unit that reads a customer code attached to a product storage case placed in a customer's home, and a payment terminal having the new cashless payment processing unit, the management device on the operation side has a cashless payment information generation processing unit that uses the customer information read by the information terminal to generate cashless payment information required when registering the payment personal identification information and transmits it to the information terminal of the visitor management device, the information terminal of the visitor management device has an information output unit that outputs the cashless payment information to the outside, the payment terminal of the visitor management device provides the cashless payment information to the new cashless payment processing unit by receiving the cashless payment information output by the information output unit of the communication terminal, and the new cashless payment processing unit of the payment terminal transmits the cashless payment information and the payment personal identification information to the payment authentication network device.

In the present invention related to the above-mentioned door-to-door sales management system, the operation side management device is characterized by having a customer product management unit that holds purchase history information which is a customer's purchase history of the product, and a regular purchase recommendation determination unit that refers to the purchase history information to generate decision support information including a recommendation level for regular purchase of the product, and transmits the decision support information to the visitor management device.
The present invention, which has been achieved through the intensive research of the present inventor, is a door-to-door sales management system for selling products to a customer to be visited, comprising: an operator-side management device configured with a computer; and a visitor management device configured with a computer and operated by a visiting person, the visitor management device having a scan processing unit that reads a customer code given to a product storage case placed in the customer's home and a product information code given to the product stored in the product storage case; and a regular purchase product confirmation unit that receives input of the product that is the subject of a regular purchase contract (hereinafter, a regular purchase product), and the operator-side management device a used placement product extraction unit that generates used placement product information, which is a list of the products (hereinafter referred to as door-to-door sales products) that have been used, based on the product information code scanned by the used placement product extraction unit; a placement product liquidation unit that generates placement product liquidation information to be used for liquidating the used placement product information and sends it to the visitor management device; and a subscription purchase contract processing unit that generates subscription purchase contract final confirmation information for concluding the subscription purchase contract, using the subscription purchase products confirmed by the subscription purchase product confirmation unit and customer information obtained by referring to the customer code, and sends it to the visitor management device.

The present invention has the excellent effect of enabling efficient product sales at the destinations visited.

1 is a block diagram showing an overall configuration of a door-to-door sales management system according to an embodiment of the present invention; 2 is a block diagram showing a visitor management device of the door-to-door sales management system. FIG. 13 is a diagram showing the internal configuration of a medicine box code of a medicine box and a product information code of a product in the door-to-door sales management system. FIG. FIG. 2A is a block diagram showing the hardware configuration of a sales management device and the like of the door-to-door sales management system, and FIG. 2B is a block diagram showing the hardware configuration of a visitor management device. 2 is a block diagram showing a program configuration of the sales management device. FIG. 4 is a block diagram showing a program configuration of a determination unit in the sales management device. FIG. 2 is a block diagram showing a program configuration of a regular purchase management device of the door-to-door sales management system. FIG. A block diagram showing the program configuration of the affiliated store's cashless payment management device of the door-to-door sales management system. 2 is a block diagram showing a program configuration of a visitor management device of the door-to-door sales management system. FIG. (A) is a flowchart showing the procedure for manufacturing or purchasing goods when using the door-to-door sales management system, (B) is a flowchart showing the procedure for removing goods from a logistics base, (C) is a flowchart showing the procedure for returning goods to the logistics base, and (D) is a flowchart showing the procedure for shipping goods from the logistics base at the time of regular purchase. 13 is a flowchart showing a procedure for managing products in a door-to-door sales format at a customer's home when the door-to-door sales management system is used. 13 is a flowchart showing a procedure for managing products in a visiting sales arrangement at a customer's home when the door-to-door sales management system is used. 13 is a flowchart showing a procedure for managing products purchased at a customer's home on a regular basis when using the door-to-door sales management system. 13A to 13C are diagrams showing screen displays when the door-to-door sales management system is used to settle payments for door-to-door sales at a customer's home. 13 is a diagram showing a screen display when settling an account for a door-to-door sales transaction at a customer's home using the door-to-door sales management system. FIG. 13A and 13B are diagrams showing screen displays when settling a door-to-door sales transaction at a customer's home using the door-to-door sales management system. 13A and 13B are diagrams showing screen displays when settling a door-to-door sales transaction at a customer's home using the door-to-door sales management system. 13 is a diagram showing a screen display when settling a door-to-door sales transaction at a customer's home using the door-to-door sales management system. FIG. 13 is a diagram showing a screen display when checking products to be purchased on a regular basis at a customer's home using the door-to-door sales management system. FIG. 13 is a diagram showing a screen display when a contract for a product to be purchased on a regular basis is made at a customer's home using the door-to-door sales management system. FIG. 13 is a diagram showing a screen display when a regular purchase contract is made at a customer's home using the door-to-door sales management system. FIG. 13 is a diagram showing a screen display when a regular purchase contract is made at a customer's home using the door-to-door sales management system. FIG. 13A and 13B are diagrams showing screen displays when a regular purchase contract is made at a customer's home using the door-to-door sales management system. 13 is a diagram showing a screen display for checking non-regular purchases at a customer's home using the door-to-door sales management system. FIG.

The door-to-door sales management system according to an embodiment of the present invention will be described in detail below with reference to the drawings. Note that in this embodiment, an example is given in which door-to-door sales of door-to-door products such as medicines are sold at customers' homes, door-to-door sales of door-to-door products are sold at customers' homes on a one-off basis, and door-to-door sales of periodic purchase products by executing a periodic purchase contract at the customer's home, but the present invention is not limited to this and can be applied to other door-to-door sales formats. Note that door-to-door sales products, door-to-door sales products, and periodic purchase products are not limited to being separate products, and include cases in which the same product serves as door-to-door sales products, door-to-door sales products, and periodic purchase products.

Door-to-door sales businesses that have been granted permission by the prefectural governor can sell general medicines through door-to-door sales. Medicines that can be sold through door-to-door sales are general medicines that meet the standards set by the Minister of Health, Labour and Welfare, and the risk classification of medicines that can be sold (Class 1, designated Class 2, Class 2, Class 3) varies depending on whether the manager is a pharmacist or registered seller, etc.

In addition, in this embodiment, a case where a credit card payment using a credit card as a physical medium is used as an example of cashless payment, but the present invention is not limited to this and electronic money payment may also be used. In the case of credit card payment, the display part or built-in IC chip of the credit card contains card information (payment personal identification information) for identifying the person making the payment. On the other hand, for example, in a card type or electronic money using a smartphone, the built-in IC chip contains the payment personal identification information. Furthermore, in a QR code (registered trademark) payment type electronic money using a smartphone, there is no physical medium such as a card, and cashless payment is performed using the payment personal identification information contained in an application installed on the smartphone.

Therefore, in the following explanation, the terms "credit card (card)" and/or "card information" in relation to credit card payments can all be replaced with "payment personal information" as a higher-level concept that includes electronic money payments.

<Overall composition>
1 shows the overall configuration of a door-to-door sales management system 1. The door-to-door sales management system 1 is operated by a sales company that sells products, and is related to a management base H that manages the entire system, a logistics base R set up in each region, manufacturing plants S1 and S2 that manufacture the products, a cashless payment intermediation base N1, a cashless payment authentication base N2, a visiting person (salesperson) T, a transport vehicle B, and a customer's home U.

The management base H is equipped with a sales management device 10 having a computer, a regular purchase management device 80, and a member store side cashless payment management device 85. The logistics base R is equipped with a delivery management device 60 having a computer, and products 20 and 22 as inventory. In addition to the manufacturing equipment for the products 20 and 22, the manufacturing plants S1 and S2 are equipped with a code generation device 70 having a computer and a code assignment device 74 that assigns the product information code JH005 generated by the code generation device 70 to the product or product package. In this embodiment, the product 20 is a product suitable for door-to-door sales, door-to-door sales, and regular purchases (hereinafter, the product may be referred to as a door-to-door sales product, door-to-door sales product, or regular purchase product depending on the sales form), and the product 22 is a product suitable for door-to-door sales or regular purchases (hereinafter, the product may be referred to as a door-to-door sales product or regular purchase product depending on the sales form selected).

Here, it is assumed that the visiting person T travels by business vehicle, and is equipped with a visitor management device 40 configured with a computer, and the products 20, 22 transported by the business vehicle. A medicine box 90 is placed in the customer's home U as a storage location (storage case) for the products. Multiple types of medicines (products) 20 are stored in the medicine box 90. In addition to medicines, products such as drinks and snacks may be stored in this medicine box (product storage case) 90. Note that, here, an example is shown in which the products 20 are mass-produced in the company's own manufacturing factory S1, but the products 20 may also be purchased from a wholesaler. In that case, the code generation device 70 and the code assignment device 74 are installed in the logistics base R or another product storage warehouse (distribution center), and the product information code JH005 is assigned to the purchased products 20.

The cashless payment intermediary base N1 is provided with a payment authentication management device 92 configured with a computer. In this embodiment, the cashless payment intermediary base N1 is a so-called card payment agency, but in the case of electronic money payment, it is an electronic money payment agency. The payment authentication management device 92 mediates card payment communication between the affiliated store side cashless payment management device 85 and the payment authentication device 95 of the cashless payment authentication base N2, and also plays a role in storing information used in this payment authentication. The cashless payment authentication base N2 is provided with a payment authentication device 95 configured with a computer. The cashless payment authentication base N2 is a so-called payment center. The payment authentication device 95 works in conjunction with the payment server of each card company to execute payment processing using the card. These payment authentication management devices 92 and payment authentication devices 95 can take various forms, so they may be collectively referred to as a payment authentication network device. In addition, the payment authentication management device 92 at the cashless payment intermediary location N1 and the payment authentication device 95 at the cashless payment authentication location N2 are publicly known systems, so detailed explanations will be omitted here.

The sales management device 10, the regular purchase management device 80, the affiliated store cashless payment management device 85, the code generation device 70, the visitor management device 40, and the delivery management device 60 are capable of communicating with each other via a network NW1 such as the Internet using various communication methods, whether wired or wireless.

The locations where the sales management device 10, the regular purchase management device 80, the affiliated store cashless payment management device 85, the code generation device 70, and the delivery management device 60 are installed are not limited to the management base H, the logistics base R, or the manufacturing plant S. For example, like cloud computing, a computer can be used regardless of the installation location. In the present invention, the sales management device 10, the regular purchase management device 80, the affiliated store cashless payment management device 85, the code generation device 70, the delivery management device 60, etc. may be collectively referred to as the operator's management device.

Another important point in this embodiment is the system configuration of the door-to-door sales management system 1, and it is possible to flexibly change which base each hardware (computer) is located at and which function each hardware (computer) is responsible for. In other words, the grouping of functions by computers such as the sales management device 10, the regular purchase management device 80, the affiliated store cashless payment management device 85, the code generation device 70, and the delivery management device 60 in the management device on the operator side is for convenience of explanation and is not limited to this. Furthermore, in recent years, the door-to-door sales management system 1 can be configured by combining software functions of SaaS (Software as a Service) provided by external ASP (Application Service Provider) companies without owning hardware. In that respect, the above various bases can be considered as bases mainly for using and managing software functions, and at the same time, the sales management device 10, the regular purchase management device 80, the affiliated store cashless payment management device 85, the code generation device 70, and the delivery management device 60 are groups for convenience of explaining various functions in an easy-to-understand manner.

As shown in FIG. 2(A), the visitor management device 40 has a communication function for communicating with the server, a viewing/input function for viewing customer information and recording (inputting) information at the time of the visit (visitor, date and time, customer service person, etc.), a code display mechanism for displaying codes on a display or the like, a function for scanning barcodes and two-dimensional codes as an aid to the input function, a code reading function for scanning credit cards for credit card payments, a notification function for transmitting decision support information regarding product management to the visitor T, and a printing function for printing various documents. In FIG. 2(A), a portable handheld scanner (and payment terminal) is assumed, and it has a display for displaying information, input keys (including touch panels), a code reading device (scanner) for reading codes, a card reading device for scanning credit cards, a vibration generating device or sound generating device for notification functions, a printer, and other functions. In the case of a handheld scanner in which various functions are integrated, the code display function can be omitted. The card reading device may be configured to scan the payment identification information contained in the IC chip, or in the case of QR code (registered trademark) payment, it may scan the QR code (registered trademark) containing the payment identification information. This handheld scanner is a type of information terminal (computer) that processes information, and may be a communication terminal such as a smartphone or tablet PC.

For example, as shown in FIG. 2(B), the visitor management device 40 may be a separate device consisting of a handheld scanner (and payment terminal) 40A with code reading and card reading functions, a communication terminal 40B such as a smartphone or tablet with browsing and input functions, code display functions, and notification functions, and a printer 40C with a printing function. In this case, the communication terminal 40B displays a code for scanning on its display, and by scanning this code with the handheld scanner 40A, the necessary information can be transmitted safely and reliably. Here, the code display function is a type of information output function that outputs information to the outside through the transmission of video (code). The code reading function is a type of information receiving function that takes in information from the outside through the transmission of video (code).

The handheld scanner (and payment terminal) 40A and the communication terminal 40B may be connected by a communication line, such as a wired line (e.g., USB wiring) or a short-range wireless line (e.g., Bluetooth (registered trademark)). In this way, the communication terminal 40B can output various information using an information output function that uses the communication line, and the handheld scanner (and payment terminal) 40A can receive various information using an information receiving function that uses the communication line.

Furthermore, as shown in FIG. 2(C), which is a modified example of FIG. 2(B), a handheld scanner 40A with a code reading function and a payment terminal 40D with a card reading function may be separate, and the handheld scanner 40A and the payment terminal 40D may be connected by a communication line such as a wired (e.g., USB wiring) or short-range wireless (e.g., Bluetooth (registered trademark)). The handheld scanner 40A outputs various information to the payment terminal 40D using an information output function that uses the communication line, and the payment terminal 40D can receive various information from the handheld scanner 40A using an information receiving function that uses the communication line. As a result, the payment terminal 40D can receive information contained in the code displayed on the display of the communication terminal 40B via the handheld scanner 40A.

As shown in FIG. 2(D), the visitor management device 40 may be a handheld scanner 40A with a code reading function, a communication terminal 40B such as a smartphone or tablet with a browsing input function, an information output function using a communication line, and a notification function, a printer 40C with a printing function, and a payment terminal 40D with an information receiving function using a communication line and a card reading function. In this case, the payment terminal 40D and the communication terminal 40B may be connected by a communication line such as a wired line (e.g., USB wiring) or a short-range wireless line (e.g., Bluetooth (registered trademark)). The communication terminal 40B outputs various information using the information output function using the communication line, and the payment terminal 40D receives various information directly from the communication terminal 40B using the information receiving function using the communication line.

The following explanation assumes that the visitor management device 40 shown in Figure 2 (B) is used.

Returning to FIG. 1, the code assignment device 74 may be configured, for example, by a label printer that prints the product information code on a sticker and an automatic attachment device that attaches the label to the product 20, 22. Note that when printing directly on the product package, the code assignment device 74 may be configured by a marker.

<Product information code attached to the product>
As shown in Fig. 3, the product information code JH005 attached to the product 20, 22 is, for example, a barcode, a two-dimensional code, an IC tag, or the like that can be read by a scanner or a reader. This product information code JH005 includes information for identifying the product 20, such as product identification information for determining the type of product, product name, expiration date, time of manufacture (information indicating the timing of manufacture, such as the date of manufacture and month of manufacture), place of manufacture (manufacturing factory), individual identification information that allows individual products of the same type to be identified, and information identifying the sales format (placement sales, door-to-door sales, regular purchases). Note that the remaining information can be identified by storing all or part of this information in a database of the sales management device 10, etc., and comparing it with information obtained from the product information code JH005 (individual identification information).

<Medicine box code attached to medicine box>
As shown in FIG. 3, the medicine box 90 is assigned a medicine box code JH006. The medicine box code JH006 is, for example, a barcode, a two-dimensional code, an IC tag, or the like that can be read by a scanner or a reader. The medicine box code JH006 includes information for identifying the medicine box 90, such as medicine box identification information for determining the medicine box 90, a customer name, and a placement start date. The remaining information can be identified by storing all or part of this information (customer name, placement start date, etc.) in a database such as the sales management device 10 and comparing it with information obtained from the medicine box code JH006 (medicine box identification information). The medicine box code JH006 is also used substantially as a code (customer code) for identifying a customer.

<Hardware configuration of sales management device, etc.>
Next, the hardware configurations of the sales management device 10, delivery management device 60, customer code generation device 70, regular purchase management device 80, and affiliated store cashless payment management device 85 will be described with reference to Fig. 4 (A). These devices have the same hardware configuration, so they will be described at the same time. These devices are, for example, server devices or personal computers (PCs) that connect to other computers via a network NW1, and have a CPU 130, ROM 131, RAM 132, storage means (storage device) 133, input means 134, display means 135, communication means 136, etc.

The CPU 130 performs processes such as executing various software programs (application programs) and operating systems (OS) stored in the ROM 131 and storage device 133, and storing data and files required for program execution in the RAM 132 and storage device 133.

The storage device 133 stores application programs, an OS, control programs, related programs, etc., and can be realized, for example, by a hard disk (HDD). The input means 134 can be realized, for example, by a keyboard, a pointing device (mouse, etc.), a touch panel, etc. The display means 135 displays, for example, a response output to an input from the input means 134, and can be realized, for example, by a liquid crystal display device, etc. It is preferable to have security software, etc., as one of the application programs.

A software program stored in ROM 131 or the like is read into the work area of RAM 132 and executed by CPU 130 to perform various processes. The software program may be stored in a computer-readable information storage medium such as a DVD-ROM or CD-ROM. A database may also be provided in storage device 133.

The communication means 136 communicates with external computers via the network NW1.

<Hardware configuration of visitor management device>
Next, the hardware configuration of visitor management device 40 will be described with reference to Fig. 4(B). Communication terminal 40A of visitor management device 40 has CPU 140, ROM 141, RAM 142, storage means (storage device) 143, input means 144, notification means 145, communication means 146, display means 149, etc.

The CPU 140 performs processes such as executing various software programs (application programs) and an operating system (OS) stored in the ROM 141, the storage device 143, etc., and storing data and files required for program execution in the RAM 142, the storage device 143, etc.

The storage device 143 stores application programs, an OS, control programs, related programs, etc., and can be realized by, for example, a non-volatile memory (ROM, flash memory, magnetic storage device, optical disk), etc. The input means 144 can be realized by, for example, a keyboard such as a numeric keypad, a touch panel, etc. The notification means 145 plays a role in transmitting various information to the operator (visitor), and this notification may utilize optical display means 149 such as a liquid crystal display device, an organic EL display device, or an LED lamp. In addition, a vibration means that transmits vibration information to the operator's hand using a vibration motor, etc., a sounding means that transmits sound information to the operator using a speaker or buzzer, etc., or a printing means that outputs printed paper, etc. may be used. The display means 149 is a so-called display and displays various information. For example, a response output to an input from the input means 144 may be displayed. It is preferable to have security software, etc. as one of the application programs.

The visitor management device 40 executes various processes by reading out software programs stored in the ROM 141 or the like into the work area of the RAM 142 and executing the software programs by the CPU 140. A database may also be provided in the storage device 143.

The handheld scanner 40B of the visitor management device 40 has a CPU 150, a ROM 151, a RAM 152, a memory means (memory device) 153, an input means 154, a communication means 156, a code reading means 157, a card reading means 158, a display means 159, etc.

The CPU 150 performs processes such as executing various software programs (application programs) and an operating system (OS) stored in the ROM 151, the storage device 153, etc., and storing data and files required for program execution in the RAM 152, the storage device 153, etc.

The storage device 153 stores application programs, an OS, control programs, related programs, etc., and can be realized, for example, by a non-volatile memory (ROM, flash memory, magnetic storage device, optical disk), etc. The input means 154 can be realized, for example, by a keyboard such as a numeric keypad, a touch panel, etc. The display means 159 is a so-called display that displays various information. For example, it may display a response output to an input from the input means 154, etc.

The visitor management device 40 executes, for example, a cashless payment process by reading a software program stored in the ROM 151 or the like into the work area of the RAM 152 and executing the software program by the CPU 150. A database may also be provided in the storage device 153.

The code reading means 157 cooperates with a reading program executed by the CPU 150 to read information such as barcodes, two-dimensional codes, and IC chips using a barcode reader, imaging camera, IC reader/writer, etc. The card reading means 158 reads credit card information (card number, expiration date, cardholder name, etc.). This reading is not limited to reading the magnetic stripe of the card, but also includes reading IC chips built into the card. The communication means 156 communicates with an external computer via the network NW1.

<Program configuration of sales management device>
Next, the program configuration of the sales management device 10 will be described with reference to the block diagram of Fig. 5. Note that the configuration shown below does not necessarily have to be included in the sales management device 10, and may be provided on the visitor management device 40 side in some cases.

(Customer Information Management Department)
The customer information management section P210 is a database that holds all customer information JP210. The customer information JP210 includes information such as a medicine box identification code, a customer identification code, a customer name, an address, a telephone number, a date of birth, a family structure, settlement information such as a withdrawal account, and a transaction start date. The customer information JP210 further includes visit history information JP212. The visit history information JP212 is information regarding past visit dates by the visiting person T, product management work at the time of the visit, and the like.

(Product Information Management Department)
The product information management section P215 is a database that holds introduction information (product introduction information JP215) regarding all of the handled products 20, 22. Specifically, the product introduction information JP215 includes product identification information, current sales price, content amount, ingredients, manufacturer, a flag indicating whether placement sales are available, a flag indicating whether door-to-door sales are available, a flag indicating whether regular purchases are available, and the like.

(Customer Product Management Department)
The customer product management section P220 corresponds to each customer, and is a database that holds information (customer product management information JP220) regarding the products 20 arranged in the customer's (medicine box 90) and the products 22 purchased on a regular basis. Specifically, the customer product management information JP220 includes arranged product group information JP222, previous placement price information JP224, placement price information at the time of completion of the visit JP225, purchase history information JP226, regular purchase product information JP228, and recommended regular purchase product group information JP229.

The product group information JP222 corresponds to each customer and is a list of multiple types of products (medicines) 20 to be placed in the medicine box 90 (list of products to be placed). This product group information JP222 can be modified by the visiting staff or the product management staff, and new products 20 can be added, old products 20 can be deleted, and seasonal products 20 can be added or deleted. It is preferable that products 20 that are included in the regular purchase product information JP228 described later are automatically excluded from this product group information JP222. The previous placement price information JP224 corresponds to each customer and is a list of products 20 stored in the medicine box 90 of the most recently visited customer's home U. The placement price information JP225 at the time of completion of the visit is a list of products 20 placed in the medicine box 90 at the stage when a series of tasks such as collection, exchange, and new deposit of products 20 at the time of the visit is completed. This visit completion placement information JP225 is generated by aggregating placement product confirmation information JH120 (see FIG. 9) for each product 20 sent each time from the visitor management device 40. At the time of the next visit, this visit completion placement information JP225 is replaced with the previous placement information JP224.

The regular purchase product information JP228 is a list of products 20, 22 for which the customer actually has a regular purchase contract. The recommended regular purchase product group information JP229 is a list of multiple types of products (medicines) 20, 22 for which the customer should be actively recommended for regular purchase. This recommended regular purchase product group information JP229 can be modified by the visiting person T or the product management person, so that new products 20, 22 can be added, old products 20, 22 can be deleted, and seasonally appropriate products 20, 22 can be added or deleted.

Purchase history information JP226 corresponds to each customer and is information on the purchase (use) history of each product 20, 22 through door-to-door sales, door-to-door sales, and regular purchase. Specifically, it includes the product name, purchase date, and number of purchases.

(Used product extraction unit)
The used placement product extraction unit P225, when the visitor T visits the customer's home U, refers to information about the product 20 remaining in the medicine box 90 (visit time remaining product information JH118) and generates information about the product 20 used (consumed) by the customer between the previous visit and the current visit (placement product used information JP227). This placement product used information JP227 is generated by extracting the difference between the previous placement price information JP224 and the visit time remaining product information JH118. The used placement product extraction unit P225 transmits the placement product used information JP227 to the visitor management device 40 to prompt the final confirmation (settlement request). The used placement product extraction unit P225 also transmits an input field that prompts the selection of cash settlement processing, cashless payment processing using a registered card, and cashless payment processing using a new card together with this placement product used information JP227. In addition, whether or not to prompt the customer to select cashless payment processing using a registered card is determined by referring to the customer card authentication management information JG512 (Figure 8) of the affiliated store's cashless payment management device 85.

(Unplaced product extraction unit)
The unplaced product extraction unit P230 generates unplaced product information JP230 by using the placement product group information JP222, the previous placement price information JP224, the purchase history information JP226, the product remaining at the time of the visit information JH118, the placement product confirmation information JH120, etc., in association with the customer of each customer information JP210. This unplaced product information JP230 is information on a group of products that should be placed in the customer (medicine box 90) but have not yet been placed, and is proposed to the visiting person T by the visitor management device 40. For example, by generating the unplaced product information JP230 from the difference between the placement product group information JP222 and the placement product confirmation information JH120, it is possible to propose a product 20 that corresponds to a product desired to be placed that has not been prepared, to propose additional placement of a product 20 that could not be placed for some reason during the previous visit, or to propose additional placement of a seasonal product. Furthermore, by generating unplaced product information JP230 from the difference between purchase history information JP226 for a predetermined period (e.g., the past year) and placement product determination information JH120, it is possible to detect beforehand the omission of replenishment of products 20 that are likely to be used by customers. By starting up this unplaced product extraction unit P230 at a desired timing, it is possible to notify the visiting person T of the opportunity loss.

(Regular purchase product extraction section)
The regular purchase available product extraction unit P235 generates non-regular purchase product information JP236. This non-regular purchase product information JP236 is information on the products 20, 22 that can be regular purchase targets, which are not yet placed in the medicine box 90, and/or the products that have not yet been purchased regularly. For example, the customer's placed product group information JP222 and the regular purchase product information JP228 may be excluded from all the regular purchase available product introduction information JP215. The non-regular purchase product information JP236 is provided to the visiting person T by the visitor management device 40. In addition, the non-regular purchase product information JP236 may include the judgment result (regular purchase recommendation level) by the regular purchase recommendation judgment unit P100 described later. By switching the products 20, 22 that are used frequently by the customer to regular purchase, it is possible to detect omission of replenishment and loss of sales opportunity in advance. If the regular purchase available product extraction unit P235 is activated at a desired timing, it is possible to notify the visiting person T of the opportunity loss.

(Product Clearing Department)
The placement product settlement unit P240 receives settlement request information from the visitor management device 40, calculates the billing amount from the placement product used information JP227 and price (drug price) information JP242, and generates placement product settlement information JP243 for carrying out the billing process.

If the settlement request is for cash settlement, the product settlement information JP243 includes information such as settlement slip data, invoice data, and receipt data.

When the settlement request is a cashless payment process using a registered card, the product settlement information JP243 includes information such as a payment execution button and receipt data. When the payment execution button is selected on the display of the visitor management device 40, the product settlement unit P240 cooperates with the affiliated store cashless payment device 85 to execute the cashless payment.

When the settlement request is a cashless payment process using a new card, the product settlement information JP243 includes information such as a payment code JG570 (see FIG. 8) that is a code conversion of the current day limited registered card payment information JG562 (cashless payment information JG560) of the affiliated store side cashless payment management device 85, receipt data, etc.

When cash is used, the settlement slip data is a list of the products 20 used and the amount spent, and is provided to the customer at the time of the visit. The receipt data is data showing the amount of money received in cash from the customer during this visit or the amount paid cashlessly, and is printed and provided to the customer. The invoice data is data that clearly shows the amount that is unsettled (accounts receivable) at the time of this visit, indicating the amount that must be settled at a later date, and is provided to the customer.

Incidentally, in door-to-door sales, where the product 20 is left at the customer's home U, the product 20 placed in the medicine box 90 is in a state where it is "temporarily left with the customer by the seller." In other words, the product 20 in the medicine box 90 becomes the property of the seller, and when the customer uses the product, a sales contract is automatically established, and the contract is settled afterwards at the next visit. On the other hand, in the case of door-to-door sales, which are not door-to-door sales, a sales contract for the product is established at the same time as the visit.

(Door-to-door sales product settlement department)
The door-to-door sales product settlement unit P233 executes the settlement process for door-to-door sales. Based on the products 20, 22 selected by the visitor's management device 40, door-to-door sales product confirmation information JP233 is generated, and the visitor's management device 40 is prompted to make a final confirmation. This door-to-door sales product confirmation information JP233 also displays the estimated billing amount by referring to the price (drug price) information JP242 of each product 22. Furthermore, together with this door-to-door sales product confirmation information JP233, the door-to-door sales product settlement unit P233 also transmits an input field for prompting the user to select a cash settlement process, a cashless payment process using a registered card, or a cashless payment process using a new card. Whether or not to prompt the user to select a cashless payment process using a registered card is determined by referring to the customer card authentication management information JG512 of the affiliated store's cashless payment management device 85.

When the door-to-door sales product settlement unit P233 receives settlement request information from the visitor management device 40, it generates door-to-door sales product settlement information JP234 to calculate the amount to be claimed for the door-to-door sales and perform the billing process.

If the settlement request is for cash settlement, door-to-door sales product settlement information JP234 includes information such as settlement slip data, invoice data, and receipt data.

When the settlement request is for cashless payment using a registered card, the door-to-door sales product settlement information JP234 includes information such as a payment execution button and receipt data. When the payment execution button is selected on the display of the visitor management device 40, the door-to-door sales product settlement unit P233 cooperates with the affiliated store's cashless payment device 85 to execute the cashless payment.

If the settlement request is for cashless payment using a new card, the door-to-door sales product settlement information JP234 includes information such as a payment code JG570 obtained by code conversion of the same-day-only registered card payment information JG562 (cashless payment information JG560) in the affiliated store's cashless payment management device 85, receipt data, etc.

When cash is used, the settlement slip data is a list of the products 20 used and the amount spent, and is provided to the customer at the time of the visit. The receipt data is data showing the amount of money received in cash from the customer during this visit or the amount paid cashlessly, and is printed and provided to the customer. The invoice data is data that clearly shows the amount that is unsettled (accounts receivable) at the time of this visit, indicating the amount that must be settled at a later date, and is provided to the customer.

(Inventory Management Department)
The inventory management unit P250 updates and holds information (inventory management information JP250) on the inventory amount of all kinds of products 20, 22 and the expiration date of each product 20, 22 in the latest state for each logistics base R or for the entire company. The inventory management unit P250 always updates the inventory management information JP250 to the latest state by receiving information on the take-out (discharge) of the product 20, return information (this return information includes information on the product 20 collected from the customer's home U), and information on the products 20, 22 delivered by the carrier B at the time of regular purchase. The take-out information, return information, and delivery information for regular purchase may be directly input to the sales management device 10 by the manager, visiting person, logistics person, etc., or may be input via the visitor management device 40. The visitor management device 40 reads the product information code JH005 of the product 20, 22 to be taken out or returned, and transmits the take-out information and return information to the inventory management unit P250. The inventory management part P250 receives this information and keeps the inventory management information JP250 up to date.

(Visit interval information storage unit)
The visit interval information storage unit P020 stores visit interval information JP020, which means the visit interval for each customer. The visit interval included in this visit interval information JP020 may be set manually by the visiting person T, and may be a value such as 3 months, 6 months, or 9 months. On the other hand, the visit interval information storage unit P020 may automatically calculate the visit interval for each customer by referring to the visit history information JP212. In this case, the most recent visit interval in the visit history information JP212 may be stored in the visit interval information JP020, or the average visit interval calculated from multiple past visit histories may be stored in the visit interval information JP020.

(Purchase record information storage unit)
The purchase history information storage unit P030 stores purchase history information JP030, which means the purchase history (purchase frequency) of each product 20, 20 at each customer home U. The purchase history information storage unit P030 generates (calculates) the purchase history information JP030 by referring to the purchase history information JP226. Specifically, the purchase history information JP030 includes purchase interval information JP032 relating to the purchase (use) interval for each product 20, 20, purchase presence/absence information JP034 relating to the presence/absence (purchase flag) of each product 20, 20, information relating to the purchase history level (e.g., high, medium, low), etc. For example, assume that the visiting person T visits the customer home U every three months. With reference to the purchase history information JP026, if there is a history of purchasing eight units of a specific product A in the most recent four visit histories (i.e., a visit period of 12 months), the purchase record information storage unit P030 calculates 12/8 = 1.5 months as the average purchase interval for that single product A, and stores this value of 1.5 months as the purchase interval information JP032. Furthermore, to simplify the calculation, the number of purchases is omitted, and the time interval (18 months) between the purchase date before last (e.g., 24 months ago) and the previous purchase date (e.g., 6 months ago) of a specific product A is stored as the most recent purchase interval information JP032. In addition, in the case of purchase presence/absence information JP034, the purchase record information storage unit P030 calculates and stores, as the purchase history information JP226, flag-like information that indicates "Yes (flag ON)" if there is a purchase history of a specific product A in the previous visit history, and "No (flag OFF)" if there is no purchase history. Alternatively, in the case of purchase presence/absence information JP034, the evaluation period may be the most recent December, and if there is a purchase history of a specific product A within this evaluation period, information may be calculated and stored indicating "Yes (flag ON)," and if there is no purchase history, "No (flag OFF)." Note that the purchase history information JP030 is not limited to being calculated by the purchase history information storage unit P030, and may also be set by manual input by the visiting person T.

(Regular Purchase Recommendation Judgment Department)
The regular purchase recommendation determination unit P100 determines information that supports decision-making regarding product management (hereinafter, decision support information JP100). For example, for the products 20, 22 to be determined, the visit interval information JP020 and purchase record information JP030 are referenced to determine the level at which it is preferable to switch to a regular purchase contract from among the door-to-door sales products 20 and door-to-door sales products 22, and decision support information is generated. The decision support information JP100 includes, for example, instructions (placement instructions/placement permission) that prompt the determination target products 20, 22 to be switched to a regular purchase contract. The decision support information JP100 further includes flag information on whether or not to perform a notification, notification type information on the type of notification such as voice, vibration, message, etc., and content information on the notification content such as voice pattern, vibration pattern, message pattern, etc.

<Explanation of detailed functions of the regular purchase recommendation judgment unit>
Referring to FIG. 6, the detailed functions of the regular purchase recommendation determination unit P100 of the sales management device 10 will be described with a concrete example.

(Product Judgment Department)
The product-specific judgment unit P184 determines the decision support information JP100 based on a judgment as to whether the products 20, 22 can be purchased on a regular basis. For example, if the products 20, 22 are not suitable for regular purchase due to their types or legal restrictions, the decision support information JP100 is determined to encourage the prohibition of regular purchase suggestions. On the other hand, if the products 20, 22 are suitable for regular purchase, the decision support information JP100 is determined to encourage the suggestion of regular purchase. Note that information regarding whether the products 20, 22 are suitable for regular purchase can be included in the product introduction information JP215 of the product information management unit P215, or can be included as flag information in the product information code JH005.

(Purchase Record Standards Judgment Department)
The purchase history criterion determination unit P155 determines the decision support information JP100 by referring to the past purchase history of the products 20 and 22. For example, in the case of the products 20 and 22 that are purchased infrequently, the decision support information JP100 is determined to set the recommendation level of the regular purchase of the products 20 and 22 low or to prohibit purchase. On the other hand, in the case of the products 20 and 22 that are purchased infrequently, the decision support information JP100 is determined to set the recommendation level of the regular purchase of the product 20 high. It is preferable that the purchase history criterion determination unit P155 further refers to the visit interval information JP020 to determine the decision support information JP100. For example, even if the products 20 and 22 are purchased infrequently, if the visit frequency of the visitor T is also high (the visit interval is short), the products 20 and 22 can be sold door-to-door, so the recommendation level of the regular purchase can be lowered. For example, even if the products 20 and 22 are purchased infrequently, if the visit frequency of the visitor T is low (the visit interval is long), the recommendation level of the regular purchase can be raised. The decision support information JP100 may include a recommended cycle for regular purchases and a recommended number of items.

<Program configuration of regular purchase management device>
Next, the program configuration of the regular purchase management device 80 will be described with reference to the block diagram of Fig. 7. Note that the configuration shown below does not necessarily have to be included in the regular purchase management device 80, and may be provided on the sales management device 10 or visitor management device 40 side in some cases.

(Subscription Contract Preparation Department)
The regular purchase contract preparation unit G490 generates regular purchase contract preparation information JG490 for the pre-contract stage based on a contract request for a regular purchase product received from the visitor's management device 40, and transmits it to the visitor's management device 40. The regular purchase contract preparation information JG490 is information necessary for concluding a regular purchase contract, and includes, for each regular purchase contract, customer information JP210 for the person to be contracted, regular purchase planned product information JG492 indicating the products 20, 22 to be purchased on a regular basis, planned delivery interval information JG494 indicating the planned delivery interval of the products 20, 22 (e.g., 20 days, 60 days, the third Friday of each month, etc.), and planned delivery quantity information JG496 indicating the number of products to be delivered at one time. Furthermore, as shown in FIG. 20, the regular purchase contract preparation information JG490 has input fields for prompting the user to select a purchase method and a payment method for the following contents.

(1) Decision-making as to whether to make an initial purchase of a product on the day of the visit (door-to-door sales) (2) Decision-making as to whether to pay for the product in (1) above with cash or through a cashless payment (3) Decision-making as to which card (registered card, new card) to use for the cashless payment in (2) above and the cashless payment for regular purchases Note that decision-making in (3) above is limited to cases where a registered credit card is present. This is because registered card discrimination information JG416 is included in the regular purchase contract preparation information JG490, allowing the customer to distinguish and select a registered card for themselves. Note that the visitor management device 40 may be prompted to input the planned delivery interval information JG494 and the planned delivery quantity information JG496.

The visitor's management device 40 refers to this regular purchase contract preparation information JG490 and inputs the final decision regarding the contract. As a result, the regular purchase contract processing unit JG480 is started and contract processing is executed. Note that in the above (1), if the first purchase of a product is made on the day of the visit, the door-to-door sales product settlement unit P233 of the sales management device 10 is also started at the same time, and the door-to-door sales settlement processing is also executed in parallel.
(Subscription contract processing unit)
The regular purchase agreement processing unit G480 generates regular purchase contract final confirmation information JG480 and transmits it to the visitor's management device 40.

When the initial product purchase with cash and a subscription contract with a new card are selected, as shown in FIG. 21, the subscription contract final confirmation information JG480 displays the settlement slip for cash settlement, the print buttons for the invoice and receipt (these become the door-to-door sales product settlement information JP234 from the door-to-door sales product settlement section P233 which is started at the same time), a payment code JG570 for registering a new card, and a contract completion (print contract) button. This payment code JG570 contains affiliated store information (sales company information), a payment amount of 0 yen, and customer identification information JG514 for authentication. The payment code JG570 is scanned with the handheld scanner 40A.

If the user selects to purchase an initial product with a new card or enter into a subscription contract with a new card, as shown in FIG. 22, the subscription contract final confirmation information JG480 displays a payment code JG570 (new card payment information for subscription JG564) that simultaneously executes the payment for the initial product and the registration of the new card, a receipt print button for the initial product (this becomes door-to-door sales product settlement information JP234 in the door-to-door sales product settlement section P233 that is started at the same time), and a contract completion (print contract) button. This payment code JG570 contains affiliated store information (sales company information), the initial payment amount, and customer identification information JG514 for authentication. The payment code JG570 is scanned with the handheld scanner 40A.

If you select an initial product purchase with cash and a regular subscription contract with a registered card, as shown in FIG. 23(A), the regular subscription contract final confirmation information JG480 displays a print button for the settlement slip, invoice, and receipt for cash settlement (this becomes the Door-to-Door Sales Product Settlement Information JP234 in the Door-to-Door Sales Product Settlement Section P233, which is launched at the same time), and a contract execution (contract print) button with a registered card. Clicking these completes the cash sale and regular subscription contract.

If you select "First-time product purchase with a registered card" or "Regular purchase contract with a registered card," the regular purchase contract final confirmation information JG480 displays a button to simultaneously execute the cashless payment for the first product and the regular purchase contract with the registered card, as shown in FIG. 23 (B). Clicking this button prints out a receipt for the first sale (this becomes the door-to-door sales product settlement information JP234 in the door-to-door sales product settlement section P233, which is launched at the same time) and the regular purchase contract.

(Subscription Contract Management Department)
The regular purchase contract management unit G400 holds regular purchase contract information JG402 that has been contracted via the regular purchase contract processing unit G480. The regular purchase contract information JG402 is information necessary for managing regular purchase contracts, and includes, for each regular purchase contract, customer information JP210 who is the contractor, regular purchase product information JG402 meaning the products 20, 22 being purchased on a regular basis, delivery interval information JG404 meaning the delivery interval of the products 20, 22 (e.g., 20 days, 60 days, the third Friday of each month, etc.), delivery quantity information JG406 meaning the number of products to be delivered at one time, and authentication customer identification information JG516 for identifying the registered card used in the settlement of this contract.

(Regular Purchase and Settlement Department)
The regular purchase settlement unit G420 generates regular purchase settlement information JG422, which corresponds to an invoice, in accordance with the contents of the regular purchase contract information JG402, and requests settlement (cashless payment) for the regular purchase from the cashless payment execution unit G580 of the affiliated store's cashless payment management device 85. The regular purchase settlement information JG422 includes the billing amount for products 20 and 22. The billing amount may also include a shipping fee. Upon receiving the request, the cashless payment execution unit G580 receives same-day-only registered card payment information JG562 from the cashless payment information generation processing unit G560 and executes the cashless payment.

(Product Delivery Management Department)
The product delivery management unit G430 references the regular purchase product settlement information JG423 of the regular purchase settlement unit G420, generates delivery instruction information JG432 for instructing the delivery of the settled products 20, 22, and transmits it to the delivery management device 60 of the logistics base R. As a result, the regular purchase products 20, 22 are delivered by the transport vehicle B from the logistics base R to the customer's home U.

<Cashless payment management device for member stores>
Next, the program configuration of the affiliated store cashless payment management device 85 will be described.

(Customer Card Authentication Information Management Department)
The customer card authentication information management section G510 holds information (customer card authentication management information JG512) about the credit card used in the fixed-term purchase contract. The customer card authentication management information JG512 includes customer information JG210, which is the owner of the credit card, authentication customer identification information JG514 for identifying the credit card, and registered card discrimination information JG516, which is the credit card number or a part of the information. The authentication customer identification information JG514 is identification information for uniquely identifying the credit card owned by the customer. This authentication customer identification information JG514 is shared with the card authentication management device 92. The authentication customer identification information JG514 and the card information JH165 are linked and stored on the card authentication management device 92 side. For security reasons, the card discrimination information JG416 is information in a form in which part of the card number is missing (for example, only the card issuer and the last few digits of the card number are displayed, and the remaining number is missing: ****1234). This makes it impossible for the sales company of the products 20, 22 to obtain the customer's card number without permission, while the customer can identify the credit card used for payment by presenting the card discrimination information JG416 to the customer. Note that multiple pieces of customer card authentication management information JG512 (multiple credit cards) may be held for the same customer information JG210.

(Cashless payment information generation processing unit)
The cashless payment information generation processing unit G560 generates information (cashless payment information JG560) to be transmitted to the payment authentication management device 92 of the cashless payment intermediary site N1 at the time of cashless payment. The cashless payment information JG560 includes the following aspects.
(First information form) When the visitor's management device 40 uses a new card to make a cashless payment for that day only. In this case, same-day-only new card payment information JG561 is sent to the visitor's management device 40. The same-day-only new card payment information JG561 includes information identifying the affiliated store (sales company) and payment amount information.
(Second information form) When a cashless payment is made for that day only using a registered card. In this case, same-day limited registered card payment information JG562 is provided to the cashless payment execution unit G580 of the affiliated store side cashless payment management device 85. The same-day limited registered card payment information JG562 includes information identifying the affiliated store (sales company), authentication customer identification information JG514, and payment amount information.
(Third information form) When the visitor's management device 40 uses a new card to register a card for regular purchase. In this case, new card payment information for regular purchase JG564 is sent to the visitor's management device 40. New card payment information for regular purchase JG564 includes information identifying the affiliated store (sales company), authentication customer identification information JG514 newly generated for the new card, and information that sets the payment amount for the day to 0 yen.
(Fourth information form) When the visitor management device 40 uses a new card to perform cashless payment on the day and to register the card for regular purchases. In this case, new card payment information JG564 for the day and for regular purchases is sent to the visitor management device 40. The new card payment information JG564 for the day and for regular purchases includes information identifying the affiliated store (sales company), customer identification information for authentication JG514 newly generated for the new card, and payment amount information for the day.
(Fifth information form) When the visitor management device 40 uses a registered card to make a cashless payment and a regular purchase contract for that day. In this case, for that day's cashless payment, the same day-limited registered card payment information JG562 as in the second form is provided to the cashless payment execution unit G580 of the affiliated store side cashless payment management device 85. The day-limited registered card payment information JG562 includes information identifying the affiliated store (sales company), authentication customer identification information JG514, and payment amount information for that day.

The payment amount information in the first to fifth information forms is transmitted from another program that has requested the cashless payment information generation processing unit G560 to generate information.

When processing the agreement for a regular purchase using a registered card, a new authentication process with the payment authentication management device 92 of the cashless payment intermediary location N1 is not required. Of course, authentication with the payment authentication management device 92 of the cashless payment intermediary location N1 may be performed during the agreement process to recheck the expiration date, etc., of the registered card.

(Payment code conversion processing unit)
The payment code conversion processing unit G570 generates a payment code JG570 by converting the cashless payment information JG560 into image information such as a barcode or two-dimensional code. As shown in FIG. 2B, when the visitor management device 40 is divided into a communication terminal 40B that receives the cashless payment information JG560 and a handy scanner 40A that performs cashless payment, the cashless payment information JG560 is transmitted to the handy scanner 40A without error by scanning the payment code JG570 displayed on the communication terminal 40B with the handy scanner 40A. Note that if the communication terminal 40B and the handy scanner (payment terminal) 40A are interconnected by a wired or wireless communication line and the cashless payment information JG560 can be transmitted as is, the payment code conversion processing unit G570 can be omitted.

(Cashless Payment Execution Department)
The cashless payment execution unit G580 refers to the customer card authentication management information JG512 and the cashless payment information JG560 and performs authentication (cashless payment) processing using a registered card to the payment authentication management device 92 at the cashless payment intermediary location N1.

The cashless payment execution unit G580 transmits the cashless payment information JG560 to the payment authentication management device 92 to perform authentication (cashless payment), and upon receiving authentication result information JG580 from the payment authentication management device 92 indicating whether authentication (payment) was successful or not, responds with the authentication result to the function program that requested the authentication. For example, the regular purchase settlement unit G420 that receives the response generates regular purchase product settlement information JG423.

<Program configuration of visitor management device>
Next, the program configuration of the visitor management device 40 will be described with reference to the block diagram of Fig. 9. Note that the configuration shown below does not necessarily have to be included in the visitor management device 40, and may be provided on the sales management device 10 side in some cases.

(Scan processing section)
The scan processing unit H105 performs processing to read the product information code JH005, the medicine box code JH006, and the settlement code JG570. The information contained in the read codes is transferred to each program. Note that since this scan processing is a processing to receive information from the outside, for example, in the case where information is transmitted via a communication line, it can be replaced with a reception processing unit.

(Card reading processing unit)
The card reading processing unit H165 performs processing to read card information JH165 of a credit card used for cashless payment. The read card information is transferred to a program of a new cashless payment processing unit H190, which will be described later.

(Customer Input Section)
The customer input unit H110 accepts input of information about the customer (customer home U) to be visited by the visiting person T. Specifically, the visitor management device 40 scans the medicine box code JH006 of the medicine box 90 at the customer home U, and accepts the information contained in the medicine box code JH006 to identify the customer. Note that the customer may also be identified by manually entering the customer name, customer telephone number, etc.

(Taking and Returning Department)
The take-out and return unit H115 distinguishes between an action by the visiting person T to take out the product 20 from the logistics base R and an action to return the product 20 that was once placed in the medicine box 90 to the logistics base R. For example, the take-out and return unit H115 receives take-out and return classification information JH115 (which may be manually input by the visiting person T) regarding whether the product 20 is to be taken out or returned, and product identification information obtained by scanning the product information code JH005 of the target product 20. The take-out and return unit H115 transmits this information regarding take-out and return to the inventory management unit P250 of the sales management device 10.

<Programs related to door-to-door sales>
(Remaining product reception department at the time of visit)
The time-of-visit remaining product receiving unit H118 receives, for example, information about the products 20 remaining in the medicine box 90 at the customer's home U (time-of-visit remaining product information JH118). Specifically, the visiting person T scans the product information codes JH005 of all the products 20 remaining in the medicine box 90 at the customer's home U, and the time-of-visit remaining product information JH118 is input to the time-of-visit remaining product receiving unit H118. The time-of-visit remaining product receiving unit H118 transmits the time-of-visit remaining product information JH118 to the used placement product extraction unit P225 of the sales management device 10.

(Product Placement Request Reception Department)
The placement-requested product receiving unit H119 receives, for example, information (placement-requested product information JH119) about products that the visiting person T wants to place in the medicine box 90 during the current visit at the customer's home U. Specifically, the visiting person T inputs the placement-requested product information JH119 into the placement-requested product receiving unit H119 by scanning the information code JH005 of a product group (placement-requested products) that combines the products 20 that should remain in the medicine box 90 among the products 20 that were left in the medicine box 90 at the customer's home U and the products 20 to be newly replenished. As will be described in detail later, each time the placement-requested product information code JH005 is scanned, the regular purchase recommendation determination instruction receiving unit H010 is activated and automatically determines whether or not to make a suggestion to switch to regular purchase.

(Product placement confirmation department)
The placement product determination unit H120 receives information (placement product determination information JH120) regarding the decision that the product 20 will be placed in the medicine box 90 via the placement desired product reception unit H119 and the regular purchase recommendation determination instruction reception unit H010, which are activated each time the placement desired product information code JH005 is scanned at the customer's home U. The placement product determination unit H120 transmits this placement product determination information JH120 to the customer product management unit P220 of the sales management device 10, etc. Note that at the stage of receiving all placement product determination information JH120 (i.e., at the stage of receiving a placement completion instruction from the visitor management device 40), the customer product management unit P220 of the sales management device 10 generates visit completion time placement amount information JP225 based on this placement product determination information JH120, and at the same time, the used placement product extraction unit P225 generates placement product used information JP227.

(Recalled Product Confirmation Department)
The retired product determination unit H050 receives information (retired product determination information JH050) regarding the decision not to place the product 20 in the medicine box 90 via a placement-requested product receiving unit H119 and a regular purchase recommendation determination instruction receiving unit H010, which are activated each time the information code JH005 of the placement-requested product is scanned at the customer's home U, for example. The retired product determination unit H050 is preferably linked to the take-out and return unit H115, and can also transmit this retired product determination information JH050 to the take-out and return unit H115 as a product to be returned to the warehouse.

(Unlisted Product Display Section)
The unplaced product presentation unit H130 receives unplaced product information JP230 generated by the unplaced product extraction unit P230 of the sales management device 10, and uses the notification means 145 (or the display means 149) to present the information to the visiting person T. The visiting person T refers to the unplaced product information J230 and determines whether or not to newly place a necessary product 20 in the medicine box 90.

(Product Clearing Request Department)
The placement product settlement request unit H140 receives the placement product used information JP227 transmitted from the sales management device 10 and displays it on the display. As shown in FIG. 14A, the placement product used information JP227 has an input field for prompting the selection of a payment method (cash settlement or cashless payment). If a registered credit card exists, the registered card discrimination information JG416 is included in the placement product settlement information JP243, so that a cashless payment using this can be selected. When the visiting person T inputs a settlement request instruction via this screen, the placement product settlement request unit H140 receives the placement product settlement information JP243 from the placement product settlement unit P240 of the sales management device 10 and displays it on the display.

If payment using registered card discrimination information JG416 is selected when requesting payment, an "Execute button" is displayed in placed product settlement information JP243, as shown in FIG. 14 (B). Clicking this Execute button starts the cashless payment information generation processing unit G560 of the affiliated store cashless payment management device 85, which generates same-day limited registered card payment information JG562. Furthermore, this same-day limited registered card payment information JG562 is provided to the cashless payment execution unit G580, and cashless payment is executed using the registered card. At the same time, a receipt is printed in the visitor management device 40.

If cash settlement is selected when requesting settlement, the settlement statement, invoice, receipt, etc. included in the product settlement information JP243 shown in FIG. 14 (C) are printed by the printing means 40C, and cash settlement is made with the customer.

If cashless payment with a new card is selected when requesting settlement, as shown in FIG. 15, the cashless payment information generation processing unit G560 of the affiliated store cashless payment management device 85 is activated to generate same-day-only registered card payment information JG562, convert this to a payment code JG570, and include it in the placed product settlement information JP243. When the payment code JG570 is scanned by the scan processing unit H105, the new cashless payment processing unit H190, which will be described later, is activated to perform cashless payment with the new credit card.

(High-position output part)
The medicine placement output unit H150 uses the visit completion time medicine placement information JP225 received from the customer product management P220 to output the latest medicine placement list by the printing means 40C. The paper on which the visit completion time medicine placement information JP225 is printed is stored in the medicine box 90 as a certificate to be used at the next visit.

<Door-to-door sales related programs>
(Door-to-door sales product request reception department)
The door-to-door sales desired product reception unit H174 receives information (door-to-door sales desired product information JH174) on the product 22 that the visiting person T wants to sell on the day of the visit, for example, at the customer's home U. Specifically, the visiting person T scans the information code JH005 of the product group (door-to-door sales desired products) of the product 22 that he wants to sell at the customer's home U, thereby inputting the door-to-door sales desired product information JH174 into the door-to-door sales desired product reception unit H174. This information code JH005 is transmitted to the sales management device 10. As a result, the product information management unit P215 of the sales management device 10 returns the corresponding product introduction information JP215 to the door-to-door sales desired product reception unit H174, thereby displaying it on the display (see FIG. 16 (A)). At this time, a button for selecting door-to-door sales (a cart button for door-to-door sales) is displayed on the display. When this button is selected, the target product is registered in a list for confirming the door-to-door sales. If the product is eligible for regular purchase, a button for selecting regular sales (cart button for regular purchase) is also displayed at the same time. Furthermore, the customer product management P220 is started, and the customer product management information JP220, which is the customer's purchasing information regarding the scanned product 22, is also returned together, and all or part of it is displayed on the display.

As a result of the above, by using the display showing the product introduction information JP215, the customer can selectively input their decision regarding this product 22 (purchase, not purchase, switch to regular purchase, etc.) while referring to their past purchase history. As will be described in more detail later, each time the information code JH005 of a product desired for door-to-door sales is scanned, the regular purchase recommendation judgment instruction receiving unit H010 is activated and an automatic judgment is made as to whether or not a suggestion to switch to regular purchase should be made. The decision support information JP100, which is the result of this judgment, is also displayed in whole or in part on the display, allowing for even more sophisticated decision-making.

(Door-to-door sales product confirmation department)
The door-to-door sales product determination unit H176 receives, for example, information input at the customer's home U, via the visit placement desired product receiving unit H174, indicating that the proposal for the product 22 has been completed, and transmits this information to a door-to-door sales product settlement unit P233 of the sales management device 80. The door-to-door sales product settlement unit P233 generates door-to-door sales product determination information JP233, which is a list of the selected products 20, 22. This door-to-door sales product determination information JP233 is transmitted to a door-to-door sales product settlement request unit H177 (described later) of the visitor management device 40.

(Door-to-door sales product settlement request department)
The door-to-door sales product settlement request unit H177 receives door-to-door sales product confirmation information JP233 and displays it on the display (see FIG. 16(B)). This door-to-door sales product confirmation information JP233 has an input field that prompts the user to select cash settlement processing, cashless payment processing using a registered card, or cashless payment processing using a new card. When the visiting person T selects the settlement method and inputs a settlement request, the door-to-door sales product settlement request unit H177 transmits this settlement request information to the door-to-door sales product settlement unit P233. Thereafter, settlement is performed using the door-to-door sales product settlement information JP234 received from the door-to-door sales product settlement unit P233.

If cash settlement is selected when requesting settlement, as shown in FIG. 17(B), the visiting person T prints out the settlement slip, invoice, receipt, etc. included in the door-to-door sales product settlement information JP234 using the printing means 40C, and settles the payment in cash with the customer.

When cashless payment with a new card is selected at the time of settlement request, as shown in FIG. 18, the cashless payment information generation processing unit G560 of the affiliated store side cashless payment management device 85 is started to generate the day-limited registered card payment information JG562, convert it to a payment code JG570, and include it in the door-to-door sales product settlement information JP234. When the payment code JG570 is scanned by the scanning processing unit H105, the new cashless payment processing unit H190 described later is started, and cashless payment can be made with a new credit card. Note that when the communication terminal 40B and the handy scanner (payment terminal) 40A are interconnected by a wired or wireless communication line, the communication terminal 40B outputs the day-limited registered card payment information JG562 as is, and the handy scanner (payment terminal) 40A can receive it, so the display of the payment code JG570 can be omitted.

If cashless payment with a registered card is selected when requesting settlement, an "Execute button" is displayed in the Door-to-Door Sales Product Settlement Information JP234, as shown in FIG. 17 (A). Clicking this Execute button starts the cashless payment information generation processing unit G560 of the affiliated store's cashless payment management device 85, which generates same-day-only registered card payment information JG562. This same-day-only registered card payment information JG562 is then provided to the cashless payment execution unit G580, and the cashless payment is executed using the registered card. At the same time, a receipt is printed on the visitor management device 40.

<Subscription contract related programs>
(Regular Purchase Product Reception Department)
The periodical purchase desired product receiving section H180 receives information (periodical purchase desired product information JH180) regarding the product 22 for which the visiting person T wishes to conclude a periodical purchase contract during the current visit to the customer's home U, for example. Specifically, the visiting person T inputs the periodical purchase desired product information JH180 into the periodical purchase desired product receiving section H180 by scanning the information code JH005 of the product group (periodical purchase desired products) of the product 22 for which the visiting person T wishes to conclude a periodical purchase contract at the customer's home U. In addition to scanning, the visiting person T may display the recommended periodical purchase product information JP229 received from the sales management device 10 on a display and select the product 22 from it.

(Regular Purchase Product Confirmation Department)
The regular purchase product determination unit H182 receives, for example, at the customer's home U, decision-making information (contract request) regarding a decision to purchase the product 22 on a regular basis via the regular purchase desired product receiving unit H180. The decision-making information (contract request) is sent to the regular purchase contract preparation unit G490 of the regular purchase management device 80. This operation serves as a contract preparation instruction. As a result, the regular purchase contract preparation unit G490 generates regular purchase contract preparation information JG490.

(Subscription contract processing department)
The regular purchase contract processing unit H183 displays on the display the regular purchase contract preparation information JG490 received from the regular purchase contract preparation unit G490. Via this screen, the visiting person T makes a contract request to the regular purchase management device 80. The regular purchase contract preparation information JG490 displayed on the display prompts the user to input the following decisions (see FIG. 20).
(1) Decision-making as to whether or not to purchase product 22 on the day of the visit (whether or not to make a door-to-door sale) (2) Decision-making as to the payment method (cash or cashless) for product 22 purchased that day in (1) above (3) Decision-making as to the card selection (registered card, new card) for cashless payment in (2) above Note that the input field for decision-making in (3) above is displayed only if registered card discrimination information JG416 corresponding to the current customer is held. In other words, by including registered card discrimination information JG416 in the periodic purchase contract preparation information JG490, it is possible to conclude the current periodic purchase contract using a registered card.

By combining the above selections (1) to (3), the following six payment modes are ultimately determined:
(First payment mode) A mode in which the product 22 is sold door-to-door with cash payment on the same day, and then a regular purchase contract for the same product 22 is concluded later by cashless payment using a new card.
(Second payment mode) A mode in which the product 22 is sold door-to-door with cash payment on the same day, and then a regular purchase contract for the same product 22 is concluded later by cashless payment using a registered card.
(Third Payment Method) A method in which the product 22 is sold door-to-door on the same day using a cashless payment method with a new card, and a regular purchase contract for the same product 22 is also concluded using a cashless payment method with a new card.
(Fourth payment mode) A mode in which the product 22 is sold door-to-door on the same day using a cashless payment method with a registered card, and a regular purchase contract for the same product 22 is also concluded using a cashless payment method with a registered card.
(Fifth Payment Method) This is a method in which the product 22 is not sold door-to-door on the day, and only a regular purchase contract for the product 22 is concluded by cashless payment using a new card.
(Sixth Payment Method) This is a method in which the product 22 is not sold door-to-door on the day, and only a regular purchase contract for the product 22 is concluded by cashless payment using a registered card.

The subscription purchase contract processing unit G480, which receives the contract request, generates subscription purchase contract final confirmation information JG480 according to the first to sixth payment modes described above, and transmits it to the subscription purchase contract processing unit H183. The subscription purchase contract processing unit H183 displays this subscription purchase contract final confirmation information JG480 on the display, thereby concluding the subscription purchase contract.

In the case of the first to fourth payment modes, in addition to the periodic purchase agreement process, a settlement request is also made to the door-to-door sales product settlement unit P233 at the same time.

In the first, third, and fifth payment modes, the visiting person T scans the payment code JG570 displayed on the display with the scan processing unit H105 and activates the new cashless payment processing unit H190. When the authentication process (registration process) of the new card is completed by the new cashless payment processing unit H190, a regular purchase contract is concluded. In the third payment mode, payment is also made with the new card for the products to be sold on the day of the door-to-door sale at the same time.

In the case of the second, fourth, and sixth payment modes, the user clicks on the button for executing the payment using the registered card or subscription contract displayed on the display to enter into a subscription contract using the registered card. In addition, in the case of the fourth payment mode, the cashless payment execution unit G580 of the affiliated store's cashless payment management device 85 is started, and payment is also made using the registered card for products sold door-to-door on the day.

In this embodiment, the above (3) is an example of a case where the payment for regular purchases is made by cashless payment, but in addition to or instead of this cashless payment, it is also possible to select "deferred payment" such as at a convenience store or by bank transfer. In this case, the registration process of card information (personal identification information for payment) can be omitted.

(Non-regular purchase product presentation department)
The non-regularly purchased product presentation unit H186 receives non-regularly purchased product information JP236 generated by the regularly purchased product extraction unit P235 of the sales management device 10 and recommended regularly purchased product information JP229 from the customer product management unit P220, and presents the information to the visiting person T using the display (display means 145A) and the notification means 145 (see FIG. 24). The visiting person T refers to the non-regularly purchased product information JP236 and judges whether or not to propose regular purchase of the product 20 to the customer. Note that the decision support information JP100 from the regular purchase recommendation determination unit P100 can be inserted into this non-regularly purchased product information JP236.

<Cashless payment related programs>
(New cashless payment processing unit)
The new cashless payment processing unit H190 receives a request from each program function and performs a cashless payment using a new credit card. Specifically, it transmits the card information JH165 obtained by the card reading processing unit H165 and the cashless payment information JG560 received from the affiliated store side cashless payment management device 85 to the payment authentication management device 92 of the cashless payment intermediary site N1. The payment authentication management device 92 stores the information used in this card authentication (card information JH165 and cashless payment information JG560) as necessary, and at the same time, transfers it to the payment authentication device 95 of the cashless payment authentication site N2 to execute the payment processing (authentication processing) using this card. When the new cashless payment processing unit H190 receives information that the cashless payment has been completed from the payment authentication management device 92, it responds with the result to the program function that received the request. This response is executed by selecting the "Payment Complete" button displayed on the display.

For example, if the information included in the cashless payment information JG560 is same-day-only new card payment information JG561, a cashless payment is made for the product sales price for that day only. If the information included in the cashless payment information JG560 is new card payment information for regular purchase JG564, the price for that day is 0 yen, and a cashless payment (so-called 0 yen authorization) is made to determine whether a credit card can be used or not, and at the same time, authentication customer identification information JG514 and card information JH165 corresponding to customer code JH006 are registered in the payment authentication management device 92 of the cashless payment intermediary site N1 in preparation for future settlement of regular purchases. If the information included in the cashless payment information JG560 is new card payment information for that day and regular purchase JG564, a cashless payment is made for the product sales price for that day, and at the same time, authentication customer identification information JG514 and card information JH165 corresponding to customer code JH006 are registered in the payment authentication management device 92 of the cashless payment intermediary site N1 in preparation for future settlement of regular purchases.

(Regular Purchase Recommendation Judgment Instruction Reception Department)
The regular purchase recommendation judgment instruction receiving unit H010 receives input of information (judgment instruction information JH010) regarding judgment instructions for the products 20 and 22 from the visiting person T. Specifically, each time the visiting person T activates the placement desired product receiving unit H119 and scans the product information code JH005 of the placement desired product 20 with the reading means 147 of the visitor management device 40, the regular purchase recommendation judgment instruction receiving unit H010 automatically receives the judgment instruction for this product 20. Also, each time the visiting person T activates the door-to-door sales desired product receiving unit H174 and scans the product information code JH005 of the door-to-door sales desired product 22 with the reading means 147 of the visitor management device 40, the regular purchase recommendation judgment instruction receiving unit H010 automatically receives the judgment instruction for this product 20. When the regular purchase recommendation judgment instruction receiving unit H010 receives the judgment instruction, the information is transmitted to the sales management device 10, and the regular purchase recommendation judgment unit P100 determines decision support information JP100 as to whether or not regular purchase should be suggested.

(Notification Department)
The notification unit H030 receives the decision support information JP100 determined by the regular purchase recommendation determination unit P100 of the sales management device 10, and executes various notifications to the visiting person T using the notification means 145. As already described, the decision support information JP100 includes, for example, flag information on whether or not to perform the notification itself, notification type information on the type of notification such as voice, vibration, message, etc., and notification content information such as voice pattern, vibration pattern, message pattern, etc. Therefore, the notification unit H030 appropriately controls the display means (display) 149, vibration means (not shown), sound generation means (not shown), printing means 40C, etc. to perform the notification in accordance with the decision support information JP100. Note that, while the notification unit H030 notifies the visiting person T of the decision support information JP100 for each judgment target product, the regular purchase desired product receiving unit H180 is configured to receive the input of the decision-making result (regular purchase decision) regarding the target product.

<Procedure for using the door-to-door sales management system>
Next, the product management procedure of the door-to-door sales management system 1 will be described.

(Product manufacturing and purchasing flow)
10A shows a flow of stocking a new product 20 at the logistics base R. In the company's own manufacturing plants S1 and S2, the products 20 and 22 are manufactured (S102), and at the same time, the product information code JH005 is generated by the code generation device 70 (S104), and the product information code JH005 is assigned to the package by the code assignment device 74 (S106). On the other hand, when the products 20 and 22 are not manufactured in the company's own manufacturing plants S1 and S2 but are purchased from outside (S108), the product information code JH005 is generated by the code generation device 70 at the logistics base R or other locations (S110), and the product information code JH005 is assigned to the package by the code assignment device 74 (S112). All of the manufactured products 20 and 22 or purchased products 20 and 22 are delivered to the logistics base R (or warehouse) (S114). At that time, the product information codes JH005 of all products 20, 22 are transmitted as a delivery list from the code generating devices 70 of the company's manufacturing plants S1, S2 to the inventory management section P250 of the sales management device 10. The person in charge at the logistics base R (or warehouse) who receives the products 20, 22 inspects all of the received products 20, 22 (S115) and inputs the inspected product information codes JH005 into the delivery management device 60, and this information is transmitted as inspection completion information to the inventory management section P250 of the sales management device 10 (S116). As a result, the product information codes JH005 of all products 20, 22 corresponding to the delivery list are registered in the inventory management information JP250 (S117).

(Product delivery flow)
10B shows a flow of the visiting person T taking out the products 20, 22 from the logistics base R. The visiting person T uses the visitor management device 40 to scan the product information code JH005 of the products 20, 22 that the visiting person T wishes to take out, thereby generating the product data desired to be taken out (S120). The scanning work for generating the product data desired to be taken out may involve scanning the product information code JH005 of the desired products 20, 22 from a list of product information codes JH005, which is a dedicated medium, or scanning using the product information codes JH005 of the products 20, 22 that the visiting person T has in stock in his/her company vehicle.

This desired product data is transmitted from the delivery management device 60 to the inventory management section P250 of the sales management device 10, and is simultaneously printed by the visitor management device 40 and handed to the inventory manager at the logistics base R. The inventory manager picks up the necessary products 20, 22 from the inventory at the logistics base R and hands them over to the visiting person T (S122). When the inventory manager inputs pickup completion information into the delivery management device 60, the information is transmitted to the inventory management section P250 of the sales management device 10, the inventory management information JP250 is updated, and the products 20, 22 are managed as "being taken out" (S126). The visiting person T then loads the products 20, 22 handed over by the inventory manager into his business vehicle and visits the customer's home U. After that, when the products 20, 22 are placed in the medicine box 90 of the customer's home U or sold at the customer's home U, the inventory management section P250 manages them as "being placed" or "sold at the customer's home".

If the inventory manager is omitted, the visiting person T can pick up the products 20 and 22 from the inventory at the logistics base R and directly scan the product information code JH005 with the visitor management device 40 to update the inventory management information JP.

(Product return flow)
10C shows a flow of returning the products 20, 22 (unplaced products/unsold products) that were taken out from the logistics base R but were not placed in the medicine box 90 at the customer's home U or were not sold at the door to the customer's home, and the products 20 (recovered products) that were collected from the medicine box 90 by the visiting person T to the logistics base R. The visiting person T takes out the unplaced/unsold products or collected products 20, 22 from the sales vehicle (S130) and scans the product information code JH005 with the visitor's management device 40 (S132). After that, the visiting person T returns the products 20, 22 to the logistics base R (S134). The information scanned by the visitor's management device 40 is sent by the take-out and return unit H115 to the inventory management unit P250 of the sales management device 10. As a result, the inventory management information JP250 of the inventory management section P250 is updated, and the status is changed from "taking out" or "distributing" to "in stock" (S136). Note that products whose "use by" date has passed at the time of return may be directly disposed of by the disposal management section P260.

(Regular purchase delivery flow)
10(D) shows a flow in which the transport vehicle B delivers the regular purchase products 20, 22 from the logistics base R. The inventory manager checks the regular purchase delivery data presented to the delivery management device 60 (S137) and picks up the products 20, 22 to be delivered from the inventory at the logistics base R while scanning the product codes with a scanner (S138). A driver loads these products 20, 22 onto the transport vehicle B and delivers them to the customer's home. The pickup information by the inventory manager is input into the delivery management device 60, and is further transferred from the delivery management device 60 to the inventory management section P250 of the sales management device 10. As a result, the inventory management information JP250 in the inventory management section P250 is updated to "shipped" (S139).

<Flow for door-to-door sales>
(Product management flow at customer's home U)
11 shows a flow of merchandise management by the visiting person T at the customer's home U. First, the visiting person T scans the medicine box code JH006 attached to the medicine box 90 with the visitor management device 40 (S141). This information is sent to the customer information management section P210 and the customer information management section P210 of the sales management device 10, and is collated with the customer information JP210 and the customer merchandise management information JP220. In this way, the customer's home U is identified.

Next, the visiting person T scans the product information codes JH005 of the products 20 remaining in the medicine box 90 (products remaining at the time of the visit) together with the visitor management device 40 (S142). This causes the visitor management device 40's product remaining at the time of the visit reception unit H110 to generate product remaining at the time of the visit information JH118.

When the scan of all the products 20 remaining in the medicine box 90 is completed, the visiting person T inputs that fact. In conjunction with this scan completion instruction, the used product extraction unit P225 in the sales management device 10 generates list information (used product information JP227) regarding the products 20 used by the customer between the previous visit and the current visit based on the difference between the previous placement price information JP224 and the visit remaining product information JH118. This used product information JP227 is displayed on the display of the visitor management device 40 as shown in FIG. 14 (A) (S143). The visiting person T checks whether the used product information JP227 is correct by visually checking the difference between the placement price table stored in the medicine box 90 and the products 20 remaining in the medicine box 90. The used product information JP227 has an input field 1401 that prompts the customer to select a payment method, so the visiting person T selects a payment method based on the customer's decision. Options include cashless payment using a registered card (registered card identification information JG516 is also displayed), cashless payment using a new card, and cash payment.

After checking the placement product used information JP227 and selecting the payment method, the placement product liquidation request button 1402 is clicked (input) to proceed to the placement product liquidation step S144. In the placement product liquidation step S144, the placement product liquidation request unit H140 transmits the placement product liquidation request information to the placement product liquidation unit P240 of the sales management device 10, and receives the placement product liquidation information JP243 as a response and displays it on the display. If cashless payment using a registered card is selected, as shown in FIG. 14 (B), the placement product liquidation information JP243 displays an execution button 1404 for final confirmation. Clicking this execution button 1404 completes the payment, and a receipt is printed out from the printer 40C at the same time. In the case of cash settlement, as shown in FIG. 14 (C), the placement product liquidation information JP243 displays a settlement slip print button 1406, an invoice print button 1408, and a receipt print button 1410. By clicking on these appropriately, the product settlement request unit H140 of the visitor management device 40 prints out a settlement slip, invoice, and receipt, and collects the payment from the customer in cash. When cashless payment using a new card is selected, the product settlement information JP243 contains the affiliated store information (sales company information) and a payment code JG570 (cashless payment information JG560) containing the payment amount, as shown in FIG. 15. By displaying this on the display and scanning it with the handy scanner 40A, the affiliated store information (sales company information) and the payment amount (cashless payment information JG560) are transferred to the handy scanner 40A, and the cashless payment information JG560 is generated internally. After that, the card reading processing unit H165 of the handy scanner 40A reads the customer's card information JH165, and the customer enters a password, and the payment is executed by the new cashless payment processing unit H190. Once payment is successfully completed, click the Payment Complete (Print Receipt) button 1501 in the placed product settlement information JP243. Note that if the communication terminal 40B and the handheld scanner (payment terminal) 40A are interconnected by a wired or wireless communication line, the communication terminal 40B outputs the cashless payment information JG560 as is, and the handheld scanner (payment terminal) 40A can receive it, so the display of the payment code JG570 can be omitted.

When the product liquidation process S144 is completed, the visiting person T picks up the products 20 to be newly replenished from the sales vehicle while referring to the product liquidation information JP243 or the used product information JP227. As a result, a product group (products desired to be placed) is prepared that is a collection of the products 20 remaining in the medicine box 90 and the products 20 to be newly replenished (S145).

Next, the visiting person T scans the product information codes JH005 of the products 20 desired for placement one by one with the visitor management device 40 (S146). In conjunction with this scanning operation, the regular purchase recommendation judgment instruction receiving unit H010 of the visitor management device 40 is activated and requests the sales management device 10 to judge the scanned products 20 (S147). When the sales management device 10 receives the judgment request information, the regular purchase recommendation judgment unit P100 is activated and performs a judgment on the products 20 (S148). The regular purchase recommendation judgment unit P100 generates decision support information JP100, which is the judgment result.

When the visitor's management device 40 receives this decision support information JP100, the notification unit H030 uses the notification means 145 to transmit the decision support information JP100 to the visitor T (S150). For example, an instruction to suggest switching to regular purchase of the product 20 is transmitted by display, vibration, alarm sound, etc. The visitor T who received the notification proposes to switch to regular purchase of the product 20 to the customer. If the customer does not want to purchase the product 20 on a regular basis, a decision to continue placing the product is input to the visitor's management device 40, and the product is placed in the medicine box 90 as is (S152). On the other hand, if the customer wants to purchase the product on a regular basis, a decision to cancel the placement is input to the visitor's management device 40, and the flow transitions to a formal regular purchase proposal flow. Incidentally, the product whose placement has been canceled may be input to the collection product determination unit H050 for collection, or may be sold on the spot.

When the decision on the target product 20 is complete, in step S154, it is determined whether or not there are any undetermined products desired for placement 20, and if so, the process returns to step S146 to scan the next product desired for placement 20. On the other hand, if there are no undetermined products desired for placement 20 in step S154, the process proceeds to step S156, and a message is input to the visitor management device 40 indicating that scanning of all products desired for placement 20 has been completed.

After scanning of all products 20 desired to be placed is completed, the unplaced product extraction unit P230 of the sales management device 10 is started and extracts the difference between the placed product group information JP222 and the placed product confirmation information JH120, and at the same time extracts the difference between the purchase history information JP226 for the past year and the placed product confirmation information JH120 to generate unplaced product information JP230, which is a suggested list of products 20 that should be further replenished. This unplaced product information JP230 is displayed on the display by the unplaced product presentation unit H130 of the visitor management device 40 (S160). New products that have not been placed so far may also be added to this unplaced product information JP230.

In step S162, the visiting person T refers to this unstocked product information JP230 to determine whether there are any new products 20 to be replenished, and if there are any products 20 to be replenished, he/she prepares the products 20, returns to step S146, scans the product information code JH005 with the visitor management device 40, and makes the same determination.

On the other hand, in step S162, if there are no new placement-requested products 20 to be replenished, the visiting person T inputs a placement completion instruction to the visitor management device 40 (S164). In response to this, the placement product confirmation unit H120 uses the placement product confirmation information JH120 sent each time in step S152 to generate placement amount information JP225 at the time of visit completion.

Finally, the process proceeds to the medicine height table output step S166. In the medicine height table output step S166, the medicine height output unit H150 of the visitor management device 40 uses the medicine height information JP225 at the time of visit completion received from the customer product management P220 to print out the latest medicine height list. This medicine height table is stored in the medicine box 90 as a certificate.

<Flow for door-to-door sales>
12 shows the flow of door-to-door sales by the visiting staff T at the customer's home U. First, the visiting staff T scans the medicine box code JH006 attached to the medicine box 90 with the visitor's management device 40 (S241). This information is sent to the customer information management section P210 and the customer information management section P210 of the sales management device 10, and is collated with the customer information JP210 and the customer product management information JP220. This identifies the customer's home U. Note that if collation has already been performed in the placement sales work of FIG. 11, these steps are omitted.

Next, the visiting person T scans the product information code JH005 of the product 22 (product desired for door-to-door sales) that he/she has brought with him/her for door-to-door sales purposes with the visitor management device 40 (S242). As a result, as shown in FIG. 16 (A), product introduction information JP215 regarding this product 22 is displayed on the display of the visitor management device 40. At the same time, the display also includes an indication of whether or not this product 22 is eligible for regular purchase (customer product management information JP220). There is also an input field for the customer's decision-making result (purchase on the spot through door-to-door sales, purchase through regular purchase, not purchase (cancel)).

In conjunction with this scanning operation, the regular purchase recommendation judgment instruction receiving unit H010 of the visitor management device 40 is activated and requests the sales management device 10 to judge the scanned product 22 (S247). When the sales management device 10 receives the judgment request information, the regular purchase recommendation judgment unit P100 is activated and executes judgment of the product 22 (S248). The regular purchase recommendation judgment unit P100 generates decision support information JP100, which is the judgment result. When the visitor management device 40 receives this decision support information JP100, the notification unit H030 transmits the decision support information JP100 to the visiting person T (S250). For example, a suggestion to switch to regular purchase of the product 22 is transmitted by display, vibration, alarm sound, etc. In this embodiment, the decision support information JP100 is displayed on the display together with the product introduction information JP215. The visiting person T who receives the notification actively makes a regular purchase proposal for the product 22 at the same time as making a door-to-door sales proposal.

Next, while offering the customer a sample of the product 22, the visiting person T inputs the results of the proposal for door-to-door sales or regular purchase of the product 22 by selecting the buttons in FIG. 16 (A). Note that in this embodiment, the input fields are in the form of a so-called shopping cart, and there are input fields for a "door-to-door sales cart 1602" for deciding whether to purchase, a "regular purchase cart 1604" for deciding whether to purchase regularly, and a "cancel 1606" for deciding not to purchase. Note that if the product 22 is not eligible for regular purchase, it is desirable to hide the "door-to-door sales cart 1602".

When the decision input for the proposed product 22 is complete, in step S254, the visiting person T determines whether there are any unproposed products 22 desired for door-to-door sales, and if so, returns to step S242, scans the next product 20 desired for door-to-door sales, and similarly proposes door-to-door sales, etc. On the other hand, if there are no unproposed products 22 desired for door-to-door sales in step S254, the process proceeds to step S256, and inputs to the visitor management device 40 that the proposal of all products desired for door-to-door sales 22 has been completed.

In conjunction with this completion instruction, the door-to-door sales product settlement section P233 in the sales management device 10 generates door-to-door sales product confirmation information JP223 for final confirmation, which is displayed on the display of the visitor management device 40 as shown in FIG. 16 (B) (S260). The visiting person T checks whether this door-to-door sales product confirmation information JP223 is correct. The screen for this door-to-door sales product confirmation information JP223 has an input field 1610 that prompts the customer to select a payment method, so the visiting person T selects a payment method based on the customer's decision. Options include cashless payment using a registered card (registered card discrimination information JG516 is also displayed), cashless payment using a new card, and cash payment.

After checking the door-to-door sales product confirmation information JP223 and selecting the payment method, the door-to-door sales product settlement request button 1612 is clicked (input) to proceed to the door-to-door sales product settlement process S264. In the door-to-door sales product settlement process S264, the door-to-door sales product settlement request unit H117 sends a settlement request to the door-to-door sales product settlement unit P233 of the sales management device 10, and receives the door-to-door sales product settlement information JP234 as a response. If cashless payment using a registered card is selected, as shown in FIG. 17 (A), an execution button 1702 for final confirmation is displayed in the door-to-door sales product settlement information JP234. Clicking this execution button 1702 completes the settlement, and a receipt is printed out from the printer 40C at the same time. In the case of cash settlement, as shown in FIG. 17 (B), a settlement slip print button 1706, an invoice print button 1708, and a receipt print button 1710 are displayed in the door-to-door sales product settlement information JP234. By clicking on these appropriately, the door-to-door sales product settlement request unit H177 of the visitor management device 40 prints out a settlement slip, invoice, and receipt, and collects the cash from the customer. When cashless payment using a new card is selected, as shown in FIG. 18, the door-to-door sales product settlement information JP234 includes the affiliated store information (sales company information) and a settlement code JG570 (cashless payment information JG560) containing the payment amount. By displaying this on the display and scanning it with the handy scanner 40A, the affiliated store information (sales company information) and the payment amount are transferred to the handy scanner 40A, and the cashless payment information JG560 is generated internally. After that, the card reading processing unit H165 of the handy scanner 40A reads the customer's card information JH165, and the customer enters a password, and the payment is executed by the new cashless payment processing unit H190. Once the payment is successfully completed, click the Payment Complete (Print Receipt) button 1801 on Door-to-Door Sales Product Settlement Information JP234.

<Flow for regular purchases>
Fig. 13 shows the flow of a regular purchase contract by the visitor T at the customer's home U. Note that some of the screens displayed on the display of the visitor's management device 40 during the flow are common to the door-to-door sales flow, so the same drawings will be referred to. First, the visitor T scans the medicine box code JH006 attached to the medicine box 90 with the visitor's management device 40 (S340). This information is sent to the customer information management section P210 and the customer information management section P210 of the sales management device 10, and is collated with the customer information JP210 and the customer product management information JP220. This identifies the customer's home U. Note that if collation has already been performed in the placement sales work of Fig. 11 or the door-to-door sales flow of Fig. 12, these steps are omitted.

After customer matching is complete, the sales management device 10's regular purchase available product extraction unit P233 and customer product management unit P220 are activated, and non-regular purchase product information JP236 and recommended regular purchase product information JP229 are sent to the visitor management device 40. As a result, the display shows the information as shown in FIG. 24 (S341). From this screen, the visiting person T can select to add the product 22 that is a candidate for door-to-door sales to the regular purchase cart. In addition, the visiting person T can transition to a product introduction screen (see FIG. 16 (A)) that introduces the product 22. In other words, regular purchase is possible even for products 22 that are not brought with the customer.

Next, the visiting person T scans the product information code JH005 of the product 22 (product desired for regular purchase) brought in for the purpose of regular purchase (or door-to-door sales) with the visitor management device 40 (S342). As a result, as shown in FIG. 16 (A), product introduction information JP215 for this product 22 is displayed on the display of the visitor management device 40. At the same time, the display also includes an indication of whether this product 22 is eligible for regular purchase (customer product management information JP220). There is also an input field for the customer's decision-making result (purchase on the spot via door-to-door sales, purchase via regular purchase, not purchase (cancellation)).

In conjunction with this scanning operation, the regular purchase recommendation judgment instruction receiving unit H010 of the visitor management device 40 is activated and requests the sales management device 10 to judge the scanned product 22 (S347). When the sales management device 10 receives the judgment request information, the regular purchase recommendation judgment unit P100 is activated and executes a judgment of the product 22 (S348). The regular purchase recommendation judgment unit P100 determines the decision support information JP100, which is the judgment result. When the visitor management device 40 receives this decision support information JP100, the notification unit H030 transmits the decision support information to the visiting person T (S350). For example, a suggestion to switch to regular purchase of the product 22 is transmitted by display, vibration, alarm sound, etc. In this embodiment, the decision support information JP100 is displayed on the display together with the product introduction information JP215. The visiting person T who receives the notification also actively makes a regular purchase suggestion for the product 22. On the other hand, if a product cannot be purchased on a regular basis (or has a low recommendation level), the recommendation will be discontinued.

Next, while offering the customer a sample of the product 22, the visiting person T inputs the result of the proposal for regular purchase of the product 22 by selecting the button in FIG. 16(A). In this embodiment, the input field is in the form of a so-called shopping cart, and there are input fields for a "door-to-door sales cart 1602" for deciding whether to purchase, a "regular purchase cart 1604" for deciding whether to purchase, and a "cancel 1606" for deciding not to purchase.

When the decision input for the proposed product 22 is complete, in step S354, the visiting person T determines whether there are any unproposed regular purchase desired products 22. If there are, the visiting person T returns to step S342, scans the next regular purchase desired product 22, and similarly proposes the regular purchase desired product. On the other hand, if there are no unproposed regular purchase desired products 22 in step S354, the visiting person T proceeds to step S356, and inputs to the visitor management device 40 that the proposal of all regular purchase desired products 22 has been completed. As a result, the visiting person T proceeds to step 358, and as shown in FIG. 19, a list of products 22 registered in the regular purchase cart and a "Proceed to contract" button 1901 are displayed on the display.

When the "Proceed to Contract" button 1901 is selected, the subscription contract preparation section G490 in the sales management device 10 is started, and subscription contract preparation information JG490 for final confirmation is generated for the product 22. The subscription contract preparation information JG490 is displayed on the display of the visitor management device 40 as shown in FIG. 20 (S360). The visiting person T checks whether the subscription contract preparation information JG490 is correct. This subscription contract preparation information JG490 has various input/change columns such as the delivery address, the number of regular purchases, and the purchase cycle. In addition, there is an input column 2010 (corresponding to the door-to-door sales confirmation screen in FIG. 16(B)) for selecting whether or not to purchase the same product 22 through door-to-door sales and the payment method on the day, a selection column 2012 for the card (registered card, new card) to be used for cashless payment for door-to-door sales and subscription purchases, and a settlement/contract button 2014 for requesting the settlement of the door-to-door sales and the subscription contract. Based on the customer's decision, visiting representative T selects various information.

Once the various confirmations of the subscription contract preparation information JG490 and the selection of the payment method have been completed, the process proceeds to the subscription contract processing step S364. In the subscription contract processing step S364, the visiting person T sees the subscription contract final confirmation information JG480 on the display of the visitor management device 40.

When the first purchase of goods by cash and the subscription contract by new card are selected, as shown in FIG. 21, the subscription contract final confirmation information JG480 displays the statement print button 2106, the invoice print button 2108, and the receipt print button 2110. These buttons become part of the visit product settlement information JP234. By clicking these buttons appropriately, the door-to-door sales product settlement request section H177 of the visitor management device 40 is started, and the statement, invoice, and receipt are printed out and collected from the customer in cash. Furthermore, the subscription contract final confirmation information JG480 displays the settlement code JG570 (cashless payment information JG560) for registering a new card and the contract completion (contract print) button 2120. This settlement code JG570 (cashless payment information JG560) contains the affiliated store information (sales company information), the settlement amount of 0 yen, and the authentication customer identification information JG414. After displaying the payment code JG570 on the display, the handheld scanner 40A scans it, and the information contained therein is transferred to the handheld scanner 40A, generating cashless payment information JG560 internally. The customer's card information JH165 is then read by the card reading processing unit H165 of the handheld scanner 40A, and the customer enters a password, and the cashless payment processing unit H190 executes card registration. When card registration is successfully completed, the contract completion (contract printing) button 2120 of the regular purchase contract information JG402 is clicked. Note that when the communication terminal 40B and the handheld scanner (payment terminal) 40A are interconnected by a wired or wireless communication line, the communication terminal 40B outputs the cashless payment information JG560 as is, and the handheld scanner (payment terminal) 40A can receive it, so the display of the payment code JG570 can be omitted.

When the first product purchase with a new card or subscription contract with a new card is selected, the subscription contract final confirmation information JG480 displays a payment code JG570 (cashless payment information JG560) that simultaneously executes the payment for the first product and registration of the new card, a receipt print button 2210 for the first product, and a contract completion (contract print) button 2220, as shown in FIG. 22. This payment code JG570 (cashless payment information JG560) contains affiliated store information (sales company information), the payment amount for the first visit to the store, and customer identification information JG414 for authentication. By displaying the payment code JG570 on the display and then scanning it with the handheld scanner 40A, the contained information is transferred to the handheld scanner 40A, and the cashless payment information JG560 is generated internally. After that, the card reading processing unit H165 of the handheld scanner 40A reads the customer's card information JH165, and the customer enters a password, and the cashless payment processing unit H190 executes the cashless payment and card registration. When this is completed successfully, the customer clicks the receipt print button 2210 for the first visit product sale, and then clicks the contract completion (contract print) button 2220 for the regular purchase contract information JG402. Note that if the communication terminal 40B and the handheld scanner (payment terminal) 40A are interconnected by a wired or wireless communication line, the communication terminal 40B outputs the cashless payment information JG560 as is, and the handheld scanner (payment terminal) 40A can receive it, so the display of the payment code JG570 can be omitted.

When the initial product purchase with cash and the subscription purchase contract with a registered card are selected, the subscription purchase contract final confirmation information JG480 displays the receipt print button 2306, invoice print button 2308, and receipt print button 2310, as shown in FIG. 23 (A). These buttons become part of the visit product settlement information JP234. By clicking these as appropriate, the door-to-door sales product settlement request section H177 of the visitor management device 40 is started, and the receipt, invoice, and receipt are printed out and collected from the customer in cash. Furthermore, the purchase contract final confirmation information JG480 displays the contract execution (contract print) button 2320 of the registered card subscription purchase contract information JG402. Clicking this completes the subscription purchase contract.

When the user selects "First-time product purchase with a registered card" or "Regular purchase contract with a registered card," as shown in FIG. 23(B), the "Print receipt based on payment completion for the first door-to-door sale product" button 23 and the "Contract completion (print contract)" button for the "Regular purchase contract with a registered card" information JG402 are displayed as a single button. Clicking this button executes the cashless payment process for the first door-to-door sale with a registered card and the "Regular purchase agreement" process for the registered card, and prints the receipt and contract for the first door-to-door sale.

As described above, according to the door-to-door sales management system 1 of this embodiment, the visiting person T can simultaneously perform the placement sales process, the door-to-door sales process, and the regular purchase process at the customer's home U. In addition, when concluding a regular purchase contract for a specific product, it is also possible to make a door-to-door sale of the same product as the first product, enabling efficient product sales.

In addition, according to this door-to-door sales management system 1, a card for cashless payment can be registered when a regular purchase contract is made. As a result, it becomes possible to automatically process the settlement for subsequent regular purchases. Furthermore, by using this registered card registration, cashless payment processing for placement sales and door-to-door sales can also be realized in a short time.

In addition, according to this door-to-door sales management system 1, customer information JP210 and product introduction information JP215 can be obtained by scanning the customer code 20 attached to the medicine box 90, which serves as a product storage case. Using the customer code 20, contractor information for a regular purchase contract and cashless payment information JG560 when registering a new card can be automatically generated without error, allowing for safe contract processing.

Furthermore, according to this door-to-door sales management system 1, the customer product management section P220 can clearly display on the visitor management device 40 of the visiting person T whether the transaction with the customer is proceeding for each product 20, 22 through placement sales, door-to-door sales, or regular purchase, so that even an inexperienced visiting person T can avoid making incorrect product suggestions. In addition, for each product 20, 22, decision-making support information JP100 can be generated by referring to purchase history, etc., to indicate whether the product is suitable for regular purchase, making it possible to make efficient product suggestions.

In addition to pharmaceuticals, the products handled by this door-to-door sales management system 1 may also include health foods, supplements, health drinks, other foods, drinks, medical goods such as thermometers and bandages, and other miscellaneous goods.

In the above embodiment, the door-to-door sales of medicines are given as an example of the product, but the present invention is not limited to this and can also be applied to door-to-door sales of various products such as books, clothing, and food, and door-to-door sales of various services such as insurance, cleaning, and home renovation. Furthermore, while the above embodiment gives an example of visiting individual customers, the present invention can also be applied to cases where the customer is an organization such as a corporation.

The door-to-door sales management system of the present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the spirit of the present invention.

REFERENCE SIGNS LIST 1 Door-to-door sales management system 10 Sales management device 20, 22 Product 40 Visitor management device 70 Code generation device 74 Code assignment device 80 Regular purchase management device 85 Member store side cashless payment management device 90 Medicine box

Claims (9)

A door-to-door sales management system for selling products to customers,
An operation side management device including a computer;
a visitor management device configured with a computer and operated by a visiting agent;
The visitor management device includes:
a scan processing unit that reads a customer code attached to a product storage case placed in a customer's home and a product information code attached to the product stored in the product storage case;
a product liquidation request unit that liquidates the product (hereinafter, a product) that has been used in the product storage case based on the product information code scanned by the scan processing unit;
A subscription purchase product determination unit is provided for receiving input of the product (hereinafter, the subscription purchase product) that is the subject of the subscription purchase contract,
The operation side management device ,
a subscription purchase contract processing unit for generating subscription purchase contract final confirmation information for concluding the subscription purchase contract by using the customer code read by the scan processing unit for the subscription purchase product confirmed by the subscription purchase product confirmation unit, and transmitting the information to the visitor management device;
A door-to-door sales management system comprising: The visitor management device includes:
a payment identification information reading processing unit that reads payment identification information for cashless payment held by a customer;
a new cashless payment processing unit that transmits the payment identification information to a payment authentication network device configured by a computer via a communication line in a manner that links the customer based on the customer code with the payment identification information, and prompts the payment authentication network device to register the payment identification information;
The operation side management device,
a subscription contract management unit that generates subscription contract information indicating that the subscription contract has been concluded based on the payment identification information in conjunction with the registration of the payment identification information in the payment authentication network device;
and a regular purchase settlement unit that generates regular purchase settlement information corresponding to an invoice for regular purchase based on the contracted regular purchase contract information and executes a cashless payment to the payment authentication network device using the payment identification information.
2. The door-to-door sales management system according to claim 1 . the management device on the operation side has a door-to-door sales product settlement unit which generates door-to-door sales product settlement information to be used for settlement when making a door-to-door sale on the day of the visit for the periodic purchase product confirmed by the periodic purchase product confirmation unit and transmits the information to the visitor management device;
The door-to-door sales management system according to claim 2, characterized in that the new cashless payment processing unit of the visitor management device executes a cashless payment of the price based on the door-to-door sales product settlement information at the same time as registering the payment personal identification information to the payment authentication network device. The door-to-door sales management system according to claim 2 or claim 3, characterized in that the subscription contract final confirmation information generated by the subscription contract processing unit includes information encouraging customers who hold the subscription contract information in the subscription contract management unit to make a cashless payment using the payment personal identification information that has already been registered in the payment authentication network device. the management device on the operation side has a door-to-door sales product settlement unit which generates door-to-door sales product settlement information to be used for settlement when making a door-to-door sale on the day of the visit for the periodic purchase product confirmed by the periodic purchase product confirmation unit and transmits the information to the visitor management device;
the visitor management device has a door-to-door sales product determination unit that receives input of the product to be the subject of door-to-door sales (hereinafter, door-to-door sales product);
The door-to-door sales management system according to claim 2, characterized in that the door-to-door sales product settlement information generated for the door-to-door sales products by the door-to-door sales product settlement unit of the operation -side management device includes information encouraging a customer who holds the subscription contract information in the subscription contract management unit to make a cashless payment using the payment personal identification information that has been registered in the payment authentication network device. The operation side management device,
a used product extraction unit that generates used product information, which is a list of the products (hereinafter, “placement sales products”) that have been used, based on the product information code scanned by the scan processing unit;
a product clearing unit that generates product clearing information to be used for clearing the product used information and transmits the product clearing information to the visitor management device;
A door-to-door sales management system as described in any one of claims 2 to 5, characterized in that the placement product settlement information includes information encouraging customers who hold the subscription contract information in the subscription contract management unit to make a cashless payment using the payment personal identification information that has been registered in the payment authentication network device. The visitor management device has a door-to-door sales desired product reception unit that displays on a display introduction information of the product that is a candidate for door-to-door sales (hereinafter, product introduction information),
A door-to-door sales management system according to any one of claims 1 to 6, characterized in that, when the product is included in the items subject to regular purchase, the product introduction information displayed on the display prompts the user to select between door-to-door sales and regular purchase. the visitor management device has an information terminal having the scan processing unit and a payment terminal having the new cashless payment processing unit,
the management device for operation has a cashless payment information generation processing unit that uses the customer code read by the information terminal to generate cashless payment information required for registering the payment identification information and transmits the cashless payment information to the information terminal of the management device for visitor;
The information terminal of the visitor management device has an information output unit that outputs the cashless payment information to an outside,
The payment terminal of the visitor management device receives the cashless payment information output by the information output unit of the information terminal, and provides the cashless payment information to the new cashless payment processing unit,
The door-to-door sales management system according to claim 2 , wherein the new cashless payment processing unit of the payment terminal transmits the cashless payment information and the payment personal identification information to the payment authentication network device. The operation side management device,
A customer product management unit that holds purchase history information that is a purchase history of the customer's products;
A door-to-door sales management system as described in any one of claims 1 to 8, characterized in that it further comprises a regular purchase recommendation determination unit that refers to the purchase history information to generate decision support information including a recommendation level for regular purchase of the product, and transmits the decision support information to the visitor management device.

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