JP2020068005A - System, method, and program for providing shopping proxy service - Google Patents

Abstract

To provide a shopping proxy service that is reliable while maintaining convenience for users and quality of the service.SOLUTION: A shopping proxy service providing system 10 according to an embodiment of the present invention provides a shopping proxy service that does shopping for a user. The system 10 transmits first and second tokens which are types of tokens on a predetermined platform using a block chain to a platform address of a person in charge of picking who picks commodities included in an order from a user. The first token is transmitted to a platform address of a store where the person in charge of picking picks commodities according to an input for picking the commodities. Meanwhile, the second token is transmitted to a platform address of a person in charge of delivery in response to an input of handing the commodities to the person in charge of delivery.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a system, method, and program for providing a shopping agent service.

  2. Description of the Related Art Conventionally, a membership-based shopping agency service that allows a user to order a product via the Internet and receive the product at a desired time without going to an actual store is active. For example, Patent Document 1 below discloses an online supermarket shopping agent system that picks up ordered products at a store or warehouse and delivers them to a user's home or the like by a courier or a store delivery person. Further, in Patent Document 2 below, similarly, an order is accepted from a user for products handled at a plurality of stores in a specific area, and the user specifies a product across a plurality of stores. Disclosed is a shopping agent system that can be collectively received at a delivery place.

JP, 2011-186832, A JP, 2008-101318, A

  However, in order to maintain the convenience of users in the above-mentioned shopping agency service, it is necessary to secure human resources for picking and delivering products, but in the recent logistics industry, there is a serious shortage of human resources. Therefore, it is difficult to secure sufficient human resources for each operator of the shopping agency service (in other words, for each shopping agency system). As a solution to this problem, it is conceivable to ask freelancers (individuals) to pick and deliver products, but in this case, in order to ensure the quality of service and the safety of use (user's sense of security). It is hoped that the division of labor will be properly managed in each process of shopping agency.

  An object of an embodiment of the present invention is to provide a reliable shopping agency service while maintaining user convenience and service quality. Other objects of embodiments of the present invention will become apparent by reference to the entire specification.

  A system according to an embodiment of the present invention includes one or a plurality of computer processors, and is a system for providing a shopping agent service, wherein the one or a plurality of computer processors executes a readable instruction. The platform address of the picking person who picks the product included in the received order, which is the platform address for the process of receiving the product order by the user and for transmitting and receiving the token on the predetermined platform using the blockchain. In response to the process of transmitting the first and second tokens to the picking person address, and the picking person's input of picking of the product, the picking person address Of the store to pick Processing for transmitting the first token to a store address that is a rat form address, and input of delivery of an item from the picking person to a delivery person who delivers the item included in the received order. Accordingly, the process of transmitting the second token from the picking person address to the delivery person address, which is the platform address of the delivery person, is executed.

  A method according to an embodiment of the present invention is a method for providing a shopping agent service, which is executed by one or a plurality of computers and comprises a step of accepting an order of a product by a user and a predetermined step using a block chain. Send the 1st and 2nd tokens to the picking person address, which is the platform address for sending and receiving the token on the platform, and is the platform address of the picking person who picks the product included in the received order. And the first address to the store address which is the platform address of the store where the picking staff member picks the product from the picking staff member address in response to the input of picking of the product by the picking staff member. Token From the picking person address to the delivery person's platform in response to the step of receiving and input of delivery of the goods from the picking person to the delivery person who delivers the goods included in the received order. Sending the second token to a delivery person address, which is an address.

  A program according to an embodiment of the present invention is a program for providing a shopping agent service, wherein one or more computers store the product by a user in accordance with execution on the one or more computers. To the picking person address, which is the platform address of the process of accepting an order and sending and receiving tokens on a predetermined platform using the blockchain, which is the platform address of the picking person who picks the products included in the received order On the other hand, in response to the process of transmitting the first and second tokens and the input of picking of the product by the person in charge of picking, the platform address of the store where the person in charge of picking picks the product from the address of the person in charge of picking. Is a store The picking is performed in response to the process of transmitting the first token to the dress and the input of the delivery of the product from the picking person to the delivery person who delivers the product included in the accepted order. The process of transmitting the second token from the clerk address to the courier address, which is the platform address of the courier, is executed.

  Various embodiments of the present invention provide a shopping agent service that can be relieved while maintaining user convenience and service quality.

1 is a configuration diagram schematically showing a configuration of a network including a shopping proxy service providing system 10 according to an embodiment of the present invention. FIG. The block diagram which shows roughly the function which the shopping service providing system 10 has. The figure which illustrates the information which the user information table 411 manages. The figure which illustrates the information which the picking person information table 412 manages. The figure which illustrates the information which the delivery person information table 413 manages. The figure which illustrates the information which the store information table 414 manages. The figure which illustrates the information which the goods information table 415 manages. The figure which illustrates the information which the order information table 416 manages. FIG. 3 is a flow diagram illustrating a process executed by the system 10. The figure which illustrates the order screen 50. The figure for demonstrating a mode that two tokens for process management are transmitted in each process of a shopping agency service. The figure which illustrates a token contract. The figure which illustrates the picking management screen 60. The figure which illustrates the picking report screen 70. The figure which illustrates the goods delivery screen 80. The figure which illustrates the goods delivery screen 90. The figure which illustrates the goods evaluation screen 100.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a configuration diagram schematically showing a configuration of a network including a shopping proxy service providing system 10 according to an embodiment of the present invention. As shown in FIG. 1, the system 10 is communicatively connected to a user terminal 30, a store terminal 32, a picking person terminal 34, and a delivery person terminal 36 via a communication network 20 such as the Internet. . In FIG. 1, only one user terminal 30, a store terminal 32, a picking person terminal 34, and a delivery person terminal 36 are shown, but the system 10 has a plurality of user terminals 30, respectively. The store terminal 32, the picking person terminal 34, and the delivery person terminal 36 are communicably connected. The system 10 provides a shopping agency service that performs shopping for the user (picking and delivery of products, etc.). The system 10 is an example of an apparatus that implements a part or all of the system of the present invention.

  The system 10 is configured as a general computer, and as shown in FIG. 1, a computer processor 11 such as a CPU, a main memory 12, an input / output I / F 13, a communication I / F 14, and a storage (storage). Device) 15 and each of these components is electrically connected via a bus or the like (not shown).

  The computer processor 11 reads various programs stored in the storage 15 or the like into the main memory 12 and executes various commands included in the programs. The main memory 12 is composed of, for example, a DRAM or the like.

  The input / output I / F 13 includes various input / output devices for exchanging information with a user or the like. The input / output I / F 13 includes, for example, an information input device such as a keyboard and a pointing device (for example, a mouse and a touch panel), a voice input device such as a microphone, and an image input device such as a camera. The input / output I / F 13 also includes an image output device such as a display and an audio output device such as a speaker.

  The communication I / F 14 is implemented as hardware such as a network adapter, various communication software, or a combination thereof, and is configured to realize wired or wireless communication via the communication network 20 or the like.

  The storage 15 is composed of, for example, a magnetic disk, a flash memory, or the like. The storage 15 stores various programs including an operating system, various data, and the like.

  In the present embodiment, the system 10 can be configured using a plurality of computers each having the above-described hardware configuration. For example, the system 10 may be configured by one or a plurality of server devices.

  The shopping surrogate service providing system 10 thus configured has functions as a web server and an application server, and is installed in the user terminal 30, the store terminal 32, the picking person terminal 34, or the delivery person terminal 36. Various processes are executed in response to a request from a web browser or other application being executed, and screen data (for example, HTML data) and control data according to the result of the process are transmitted. A web page or other screen based on the received data is displayed on the user terminal 30 or the like.

  The user terminal 30 has a configuration as a general computer, and may be configured as, for example, a smartphone, a tablet terminal, a wearable device, a personal computer, or the like. The user terminal 30 is operated by the user of the shopping agent service provided by the system 10.

  The store terminal 32 has a configuration as a general computer, and may be configured as, for example, a smartphone, a tablet terminal, a personal computer, or the like. Further, the store terminal 32 can be configured as a terminal having a POS cash register function. The store terminal 32 is installed in each store that sells merchandise that can be purchased in the shopping agent service.

  The picking person terminal 34 has a configuration as a general computer, and may be configured as, for example, a smartphone, a tablet terminal, a wearable device, a personal computer, or the like. The picking person terminal 34 is operated by the picking person who picks up (picks) the product ordered by the user at the store.

  The delivery person terminal 36 has a configuration as a general computer, and may be configured as, for example, a smartphone, a tablet terminal, a wearable device, a personal computer, or the like. The delivery person terminal 36 is operated by the delivery person who delivers the product delivered from the picking person to the user.

  Next, the functions of the shopping agent service providing system 10 of this embodiment will be described. FIG. 2 is a block diagram schematically showing the functions of the system 10. As shown in the figure, the system 10 includes an information storage management unit 41 that stores and manages various information, a basic function control unit 43 that controls basic functions of a shopping agency service, and a service provision that controls provision of a shopping agency service. And a control unit 45. These functions are realized by the hardware such as the computer processor 11 and the main memory 12 and various programs and data stored in the storage 15 and the like operating in cooperation with each other. It is realized by the computer processor 11 executing the instructions included in the read program. Further, some or all of the functions shown in FIG. 2 are realized by the system 10 and the user terminal 30, the store terminal 32, the picking person terminal 34, or the delivery person terminal 36 working together, or It can be realized by the user terminal 30, the store terminal 32, the picking person terminal 34, or the delivery person terminal 36.

  The information storage management unit 41 of the system 10 stores and manages various information in the storage 15 and the like. For example, the information storage management unit 41, as shown in FIG. 2, a user information table 411 that manages information about users of the shopping agent service, a picking staff information table 412 that manages information about pickers, and A delivery person information table 413 that manages information about the delivery person, a store information table 414 that manages information about the store, a product information table 415 that manages information about products that can be ordered in the shopping agency service, and a user And an order information table 416 that manages information related to orders.

  The basic function control unit 43 of the system 10 executes various processes related to control of basic functions of the shopping agent service. For example, the basic function control unit 43 transmits screen data or control data of various screens related to basic functions to the user terminal 30, the store terminal 32, the picking person terminal 34, or the delivery person terminal 36, and the user terminal Various processes are executed in response to a user's operation input via the screen displayed on 30 or the like, and screen data or control data according to the result of the process is transmitted to the user terminal 30 or the like. The basic functions controlled by the basic function control unit 43 include, for example, login processing (user authentication), charging control, user management (for example, updating the user information table 411), and picking management (for example, Picking person information table 412 and the like), delivery person management (for example, delivery person information table 413 and the like), store management (for example, store information table 414 and the like), product management (for example, , The product information table 415, etc.) and the like.

  The service provision control unit 45 of the system 10 executes various processes related to control of provision of the shopping agent service. For example, the service provision control unit 45 transmits screen data or control data of various screens related to the shopping agency service to the user terminal 30, the store terminal 32, the picking person terminal 34, or the delivery person terminal 36, and the user Various processes are executed in response to an operation input by the user via the screen displayed on the terminal 30 or the like, and screen data or control data according to the result of the process is transmitted to the user terminal 30 or the like.

  In the present embodiment, the service provision control unit 45 is configured to accept an order for a product from a user. For example, the service provision control unit 45 is configured to accept an order for a product by the user via the screen displayed on the user terminal 30.

  Further, the service provision control unit 45 is configured to transmit the first and second tokens to the platform address (picking person address) of the person in charge of picking who picks the product included in the received order. ing. The platform address in this embodiment is an address for transmitting and receiving a token on a predetermined platform using a block chain. For example, the service provision control unit 45 is configured to send the first and second tokens from the platform address (operator address) of the operator of the shopping agent service to the picking person address. The picking person address is managed in the picking person information table 412, for example. Further, the first and second tokens are types of tokens in the above-mentioned predetermined platform, and are configured as, for example, different tokens having different names (symbols) from each other.

  Further, the service provision control unit 45 responds to the input of picking of the product by the person in charge of picking from the address of the person in charge of picking with respect to the platform address (store address) of the store where the person in charge of picking picks the product. It is configured to send one token. For example, when the service provision control unit 45 receives an input (completion report) of picking of a product via the store terminal 32, the picking person terminal 34, or the like, the service providing control unit 45 sends the first picking person address to the store address from the corresponding picking person address. Configured to send a token. The store address is managed in the store information table 414, for example. As described above, since the first token is transmitted from the person in charge of picking to the store in response to the picking of the product, it can be said that the first token manages the picking process.

  Further, the service provision control unit 45 responds to an input of delivery of a product from the picking staff to the delivery staff, from the picking staff address to the platform address (delivery staff address) of the delivery staff. It is configured to send the second token. For example, when the service provision control unit 45 receives an input (completion report) of delivery of a product via the picking person terminal 34, the delivery person terminal 36, or the like, the corresponding picking person address to the delivery person address And is configured to send a second token. The delivery person address is managed in the delivery person information table 413, for example. As described above, the second token is transmitted from the person in charge of picking to the person in charge of delivery in response to delivery of the product, and thus it can be said that the second token manages the delivery process.

  As described above, the shopping proxy service providing system 10 according to the present embodiment is a type of token on a predetermined platform using a blockchain for the platform address of the person in charge of picking who picks the product included in the order from the user. The first token is transmitted from the picking staff address to the platform address of the store where the picking staff picks the goods in response to the input of the picking of the goods. Meanwhile, the second token is transmitted from the picking person address to the delivery person's platform address in response to the input of delivery of the product to the delivery person. In other words, in the shopping agency service provided by the system 10, each step of the shopping agency (picking of products, delivery, etc.) can be managed by a token on a predetermined platform using a block chain. It can be said that this is an excellent and reliable mechanism. As described above, the system 10 of the present embodiment provides a reliable shopping agency service while maintaining the convenience of the user and the quality of service.

  The predetermined platform in the present embodiment includes a platform having a so-called “smart contract” function, for example, Ethereum or another platform (for example, a side chain whose parent chain is a block chain of Bitcoin). Those to which the function of smart contract is added) are included. For example, when the predetermined platform is Ethereum, the token in the Ethereum (Ethereum token) is configured as a unique token that can be issued separately from the cryptocurrency (virtual currency) Ether. Ethereum tokens include ERC20 tokens.

  In this embodiment, when accepting an order for a product, the service provision control unit 45 determines the balance of a predetermined cryptocurrency on a predetermined platform (for example, Ether on Ethereum) at a user's platform address (user address). , May be configured to reduce the quantity corresponding to the received order. For example, the service provision control unit 45 determines, from the user address, a specific platform address (for example, an operator address) for the price of the product included in the received order and the amount of the cryptocurrency corresponding to the total of the predetermined fees. Is configured to be transmitted (remittance) to. The predetermined fee is distributed to, for example, a picking person, a delivery person, and an operator of the shopping agency service. Such a configuration allows the user to pay using cryptocurrencies on a given platform.

  In this embodiment, the first and second tokens may be configured to be transmitted for each item included in the order. That is, the service provision control unit 45 may be configured to transmit one or a plurality of (combinations) of the first and second tokens respectively corresponding to the one or a plurality of products included in the received order. In this case, for example, the first token of the first product and the first token of the second product are configured as separate tokens having different names (symbols). With such a configuration, it is possible to manage each process of the shopping agency service for each product.

  In addition, the service provision control unit 45 may be configured to assign a picking person to each of one or a plurality of products included in the order (assign a picking person to each product). In this case, the first and second tokens corresponding to the products assigned to the picking staff can be transmitted to the picking staff. That is, the service provision control unit 45 determines, for the platform address of the first picking person assigned to the first product included in the received order, the first and the first addresses corresponding to the first product. While transmitting the second token, the first and second tokens corresponding to the second product are sent to the platform address of the second picker assigned to the second product also included in the order. It may be configured to send the token. Such a configuration makes it possible to assign a picking person in charge of each product.

  In addition, the service provision control unit 45, when transmitting the first token to the store address, picks the balance at the store address of the predetermined cryptocurrency on the predetermined platform (for example, Ether in Ethereum). Can be configured to increase by a quantity corresponding to the price of the picked product. For example, the service provision control unit 45 is configured to transmit (send money) to a store address from a specific platform address (e.g., an operator address) in the amount of cryptocurrency corresponding to the price of such a product. Such a configuration allows payment of goods for a store using cryptocurrency on a given platform.

  In the present embodiment, information regarding the work of the person in charge of picking may be added to the first or second token. For example, the service provision control unit 45 may be configured to add the first information to the first or second token in response to the input of the first information regarding the work of the person in charge of picking. For example, the first information is input by the person in charge of picking via the store terminal 32, the terminal in charge of picking 34, or the like. Such a configuration enables management of information regarding the picking work via the first or second token.

  Further, the service provision control unit 45, when transmitting the second token from the picking person address to the delivery person address, picking the predetermined cryptocurrency on the predetermined platform (for example, Ether on Ethereum). It may be configured to increase the balance at the contact person address by a quantity corresponding to the picker's fee. For example, the service provision control unit 45 is configured to transmit (transfer) the amount of cryptocurrency corresponding to such a fee from a specific platform address (for example, an operator address) to a picking person address. Such a configuration allows payment of fees to pickers using cryptocurrencies on certain platforms.

  In the present embodiment, information regarding the work of the delivery person may be added to the second token. For example, the service provision control unit 45 may be configured to add the second information to the second token in response to the input of the second information regarding the work of the delivery person. For example, the second information is input by the delivery person via the delivery person terminal 36. Such a configuration allows management of information about delivery operations via the second token.

  In addition, the service provision control unit 45 may be configured to transmit the second token from the corresponding delivery person address in response to the input of the delivery of the product by the delivery person. For example, when the service provision control unit 45 receives an input (completion report) of delivery of a product to the user by the delivery person via the delivery person terminal 36, the service provision control unit 45 determines the specific platform address (from the corresponding delivery person address). For example, the second token is transmitted to the operator address or the user address). Such a configuration makes it possible to manage the delivery process in the shopping agent with the second token.

  Further, the service provision control unit 45, when transmitting the second token from the delivery person address, calculates the balance of the predetermined cryptocurrency (for example, Ether in Ethereum) in the delivery platform, at the delivery person address, It may be configured to increase by a quantity corresponding to the courier's fee. For example, the service provision control unit 45 is configured to send (remittance) the amount of cryptocurrency corresponding to such a fee from a specific platform address (eg, operator address) to a delivery person address. Such an arrangement allows payment of fees to delivery personnel using cryptocurrencies on certain platforms.

  In the present embodiment, information regarding the evaluation of the product by the user may be added to the second token. For example, the service provision control unit 45 transmits the second token from the corresponding delivery person address to the user address in response to the delivery person's input of delivery of the item, and the user evaluates the item. The third information may be configured to be attached to the second token in response to the input of the third information. For example, the third information is input by the user via the user terminal 30. Such a configuration enables management of information regarding the evaluation of the product via the second token.

  In this embodiment, the platform addresses include those managed in a wallet for centrally managing the cryptocurrencies and tokens on the predetermined platform. A wallet is typically a web service or software that manages one or more platform addresses together with corresponding private keys, and has functions such as sending and receiving of cryptocurrencies and tokens, and balance inquiry. The wallet includes a web wallet or a software wallet. Such a configuration enables the user, the store, the picking person, and the delivery person to manage the first and second tokens by using the wallet used for managing the cryptocurrency and the like. .

  Next, a specific example of the shopping proxy service providing system 10 of this embodiment having such a function will be described.

  FIG. 3 illustrates information managed by the user information table 411 in this example. The user information table 411 manages information about users of the shopping agent service, and as shown in the figure, is associated with a “user ID” that identifies an individual user (user), and has a name, address, and contact information. It manages information such as "basic information" including "etc." and "platform address". The platform address in this example is an address in Ethereum (Etherium address). These pieces of information are provided and set by the user at the timing of newly creating an account (user ID).

  FIG. 4 illustrates information managed by the picking person information table 412 in this example. The picking person information table 412 manages information about the person in charge of picking, and as shown in the figure, is associated with a “picking person ID” that identifies an individual person in charge of picking, and includes a “basic” including a name and a contact information. Information such as "information", "platform address", and "evaluation information" is managed. Among these pieces of information, the basic information and the platform address are provided and set by the person in charge of picking at the timing of newly registering as the person in charge of picking. The evaluation information, which will be described later in detail, is set based on the evaluation by the user in the shopping agency service.

  FIG. 5 illustrates information managed by the delivery person information table 413 in this example. The delivery person information table 413 manages information about delivery persons and, as shown in the figure, is associated with a “delivery person ID” that identifies an individual delivery person, and includes a “basic” including a name and contact information. Information such as "information", "platform address", and "evaluation information" is managed. Of these pieces of information, the basic information and the platform address are provided and set by the delivery person at the timing of new registration as the delivery person. Further, the evaluation information is set based on the evaluation by the user in the shopping agency service, similar to the evaluation information in the picking staff information table 412 described above.

  FIG. 6 illustrates information managed by the store information table 414 in this example. The store information table 414 manages information about the stores, and as illustrated, is associated with a “store ID” that identifies an individual store, “basic information” including a name and contact information, “platform address”, and the like. Manage information on. These pieces of information are provided and set by the store at the timing of newly registering as a store that handles products in the shopping agency service.

  FIG. 7 illustrates information managed by the product information table 415 in this example. The product information table 415 manages information about products (purchasable by users) provided in the shopping agent service, and as shown in the figure, is associated with “product IDs” for identifying individual products, It manages information such as "name", "price", and "store information" that is information about the store that handles this product. The product ID may be configured as a JAN code. The handling store information includes each store ID of one or more corresponding stores. These pieces of information are set by the operator of the shopping agency service at the timing of newly registering as a product provided in the shopping agency service.

  FIG. 8 illustrates information managed by the order information table 416 in this example. The order information table 416 manages information related to orders from users, and as shown in the figure, corresponds to a combination of “order ID” for identifying an individual order and “commodity ID” for identifying a product included in the order. In addition, "Order quantity", "User ID" that identifies the user who placed the order, "Picking person ID" that identifies the person in charge of picking assigned to this product, and the person in charge of delivery assigned to this product "Delivery person ID" identifying the person, "delivery schedule information" which is information about the delivery schedule of the product from the picking person to the delivery person, "delivery schedule information" which is information about the delivery schedule of the product by the delivery person , "Status", "evaluation information" and other information are managed. Thus, in this example, a picking person and a delivery person are assigned to each product included in the order. Of these information, information other than status and evaluation information is set according to the reception of orders from users, and the status is for each process such as picking, delivery, and delivery of the products included in the received order. The evaluation information is set / updated appropriately according to the progress, and the evaluation information is set / updated according to the evaluation of the product by the user.

  Next, the operation of the system 10 in this specific example will be described. FIG. 9 is a flowchart illustrating the processing executed by the system 10. As shown in the figure, the system 10 first receives an order from a user (step S100). In this example, acceptance of an order is performed via a screen displayed on the user terminal 30.

  FIG. 10 exemplifies the order screen 50 displayed on the user terminal 30. As shown in the figure, the screen 50 includes an ordered product list area 52, a delivery location setting button 54 displaying “delivery location”, a delivery date setting button 55 displaying “delivery date and time”, and a confirm button 56. Have and. The ordered product list area 52 displays a list of products ordered by the user, and the products ordered by the user are stored in a virtual shopping cart. Specifically, the product selected by the user via another screen displayed on the user terminal 30 is stored in the shopping cart.

  In the ordered product list area 52, one or a plurality of individual display areas 521 for displaying information about individual products are arranged side by side in the vertical direction. The individual display area 521 displays an image of a product, a name, a price, an order quantity, a handling store, and the like. Further, on the lower right side of the ordered product list area 52, the total price of the ordered products and the commission are displayed. In the shopping agent service in this example, various payments are made using Ether, which is the cryptocurrency of Ethereum. Therefore, the currency unit is Ether for the total price of products and fees. In this example, the fee is calculated according to a predetermined rule, and the higher the number of products included in the order, the higher the fee, for example.

  When the user selects the delivery place setting button 54, a screen for setting the delivery place of the ordered product is displayed, and the user can set the delivery place via the screen. The user can also set a different delivery place for each product. The address of the user may be set as the default value of the delivery place.

  When the user selects the delivery date / time setting button 55, a screen for setting the delivery date / time of the ordered product is displayed, and the user can set the delivery date / time via the screen. The user can also set different delivery dates and times for each product.

  When the user selects the confirm button 56, the system 10 accepts the order and creates a new record in the order information table 416. Specifically, the order quantity, user ID, delivery schedule information, and status are set in association with the combination of the newly generated order ID and each product ID of one or more products included in the order. To be done. The value of the status at this point is "order acceptance".

  When the order is received in this way, the system 10 then settles the payment amount of the user (step S110). Specifically, a remittance transaction is performed by the ether, which uses the platform address of the user (user address) as the remittance source and the platform address (operator address) of the operator of the shopping agent service as the remittance destination. The user address is managed in the user information table 411. The remittance amount is the amount equivalent to the total price of the products included in the order and the commission.

  Next, the system 10 assigns a picking person and a delivery person to the received order (step S120). In this example, a picking person and a delivery person are assigned to each item included in the order. That is, for example, when one order includes a plurality of products, the same picking person and delivery person are assigned to the plurality of products, or at least a part of the plurality of products is assigned. Different pickers and delivery personnel are assigned.

  The assignment of pickers and delivery personnel can be achieved by applying various rules. For example, a picking person in charge of which the store handling the product is the assigned store is assigned (in this case, information about the handled store can be managed in the picking person table 412). Further, for example, a delivery person whose delivery area is included in the delivery area is assigned (in this case, information on the delivery area can be managed in the delivery person table 413). In addition, the person in charge is based on conditions that are set in advance for each person in charge of picking and delivery (for example, types of products handled (for example, specializing in large-sized products, can handle perishable products, etc.), bicycle support, fee range, etc. Is assigned.

  The results of allocation of the picking staff and the delivery staff are set in the order information table 416. Specifically, the picking person ID and the delivery person ID respectively corresponding to the assigned picking person and delivery person are set in the order information table 416. Further, delivery schedule information (scheduled delivery date and scheduled delivery location) is set based on the assigned delivery staff. For example, the sales office of the delivery company to which the assigned delivery staff member belongs is set as the scheduled delivery location (in this case, information about the sales office of the delivery carrier member to which the delivery staff member belongs is managed in the delivery staff member table 413). obtain.).

  Then, the system 10 transmits two tokens for process management of the shopping agency service to the platform address (picking person address) of the assigned picking person (step S130). Specifically, two tokens for process management are transmitted from the platform address (operator address) of the operator of the shopping agent service to the address of the person in charge of picking. The picking person address is managed in the picking person information table 412.

  FIG. 11 is a diagram for explaining how, in this example, two process management tokens are transmitted in each process of the shopping agency service. As shown in the figure, at the time of “(1) Order acceptance”, two tokens TK1 and TK2 for process management are transmitted from the operator address to the picking person address. As will be described later in detail, of the two tokens TK1 and TK2, the token TK1 is a “picking process management token” (first token) for managing the picking process, and the token TK2 is a delivery person. It is an "other process management token" (second token) for managing other processes after the delivery of the product to the customer. It can be said that a state in which both of the two tokens TK1 and TK2 for process management exist in the picking person address is a state in which the acceptance of the order is completed and the picking is completed. Although only one set of tokens TK1 and TK2 is shown in FIG. 11, the number of combinations of tokens TK1 and TK2 transmitted to the picking staff address is the number of products assigned to the picking staff. Corresponding to. Each of the two tokens for process control is different for each product.

  Specifically, the transmission of the token is realized by executing a transaction in Ethereum for transmitting the token from the source platform address to the destination platform address. The transaction is transmitted to the token contract corresponding to the target token and executed. FIG. 12 illustrates a token contract. The token contract is configured as a smart contract in Ethereum, and in this example, as shown in the figure, for the target token, the balance (number) of tokens is managed for each platform address holding the token. The platform address (Ethereum address) in this example is configured as a 42-character string in HEX (hexadecimal) format.

  Then, by executing the transaction in the token contract that has received the above-mentioned transaction, transmission / reception of the token is reflected. Specifically, for example, when the "picking process management token of the product A" is transmitted from the operator address to the picking person address, the balance of the operator address is decreased by one in the corresponding token contract. Also, the picking person address balance is increased by one. The transaction executed in this way is reflected in the blockchain in Ethereum.

  Returning to the flowchart of FIG. 9, when two tokens for process control are transmitted to the picking person in charge address, the system 10 next accepts a report of picking of a product (step S140). The picking report (input) is accepted via the screen displayed on the picking person terminal 34.

  FIG. 13 exemplifies the picking management screen 60 displayed on the picking person terminal 34. The screen 60 displays information about a product that is assigned to the corresponding person in charge of picking and that has not been picked (a product whose status is "order reception"). These products are specified by referring to the product ID, the picking person ID, and the status of the order information table 416.

  As illustrated, the picking management screen 60 has a product information display area 62 for displaying information about products, a picking report button 64 labeled “Picking”, and a return button 66. The product information display area 62 displays an image, a name, a price, an order quantity, a store, etc. of the product. Further, in the picking management screen 60, a planned delivery place and date and time of the product, and a planned delivery place and date and time are displayed below the product information display area 62. These pieces of information are displayed based on the delivery schedule information and the delivery schedule information in the order information table 415. The person in charge of picking, while confirming the planned delivery location, date and time, etc. of the product via the picking management screen 60, visits an actual store handling the product and picks up the product.

  The picking report button 64 on the picking management screen 60 is a button for a person in charge of picking to report picking of a product. FIG. 14 exemplifies the picking report screen 70 displayed on the picking person terminal 34 in response to the selection of the picking report button 64. As shown in the figure, the screen 70 includes a product information display area 72 similar to the product information display area 62 of the picking management screen 60, a store ID input button 74 displayed as “input of store ID”, and a “product ID”. The product ID input button 76 displayed as "Enter" and the confirm button 78 are provided.

  When the person in charge of picking selects the store ID input button 74, a screen for inputting the store ID of the store that picked the product is displayed, and the person in charge of picking inputs the store ID via the screen. This screen is configured so that the shop ID can be input through reading a QR code (registered trademark) or the like, for example. The QR code in which the store ID is embedded is posted in, for example, an actual store.

  When the person in charge of picking selects the product ID input button 76, a screen for inputting the product ID of the picked product is displayed, and the person in charge of picking inputs the product ID through the screen. This screen is configured so that the product ID can be input through reading a barcode or the like. The barcode in which the product ID (JAN code) is embedded is displayed on the tag or the like attached to the product, and the person in charge of picking is the bar displayed on the tag or the like attached to the product that has been picked. Read the code. Here, when the product ID of the product displayed in the product information display area 72 and the product ID input through the selection of the product ID input button 76 do not match, a predetermined error process is executed. May be.

  When the person in charge of picking selects the confirm button 78, the report of picking is completed. In response to the completion of the picking report, the value of the status of the order information table 416 becomes “picking completed”.

  When the picking report is received in this way, the system 10 then transmits a "picking process management token" from the picking person address to the store platform address (store address) to settle the product price (step). S150). The store address is managed in the store information table 414.

  As illustrated in FIG. 11, in the case of “(2) picking”, the picking process management token TK1 is transmitted from the picking staff address to the store address. Of the two process control tokens TK1 and TK2, only the other process control token TK2 is present in the picking person address, the picking is completed, and waiting for delivery to the delivery person. It can be said that there is a state. As shown in the figure, the picking process management token TK1 transmitted to the store address is then transmitted (returned) to the operator address and reused.

  Specifically, the settlement of the price of the product is performed by executing a remittance transaction by the ether having the operator address as the remittance source and the store address as the remittance destination. The remittance amount is an amount equivalent to the price of the picked product. After that, the person in charge of picking up delivers the merchandise to the person in charge of delivery at the scheduled delivery location at the scheduled delivery date and time.

  Subsequently, the system 10 receives a report of delivery of the product to the delivery person (step S160). The reception (input) of the report of the delivery of the product is performed via the screen displayed on the terminal 34 of the person in charge of picking.

  FIG. 15 exemplifies the product delivery screen 80 displayed on the picking person terminal 34. The screen 80 displays information about products that are assigned to the corresponding person in charge of picking and that have completed picking (products whose status is “picking completed”). These products are specified by referring to the product ID, the picking person ID, and the status of the order information table 416.

  As shown in the figure, the product delivery screen 80 includes a product information display area 82 for displaying information on products, a delivery person ID input button 84 displayed as “input of delivery person ID”, and a delivery completion button 88. Have. The product information display area 82 displays images, names, prices, order quantities, etc. of products.

  When the picking person selects the delivery person ID input button 84, a screen for inputting the delivery person ID of the delivery person who is the delivery destination of the product is displayed, and the picking person delivers via the screen. Enter the person-in-charge ID. On this screen, for example, the delivery person ID of the assigned delivery person is displayed as a default value, and the picking person can correct the delivery person ID.

  When the person in charge of picking selects the delivery completion button 88, the report of delivery of the product is completed. Upon completion of the delivery report, the status value of the order information table 416 becomes “delivery completed”.

  When the delivery report is received in this way, the system 10 then transmits the “other process control token” from the picking person address to the delivery person's platform address (delivery person address), and the picking person's address is sent. Settle the fee (step S170). The delivery person address is managed in the delivery person information table 413.

  As illustrated in FIG. 11, at the time of “(3) delivery”, the other process management token TK2 is transmitted from the picking person in charge address to the delivery person in charge address. It can be said that the state in which the other process control token TK2 is present in the delivery person address is the state in which the delivery of the product has been completed and the delivery of the product is waiting.

  Specifically, the settlement of the fee of the picking staff is performed by executing a remittance transaction by the ether having the operator address as the remittance source and the picking staff address as the remittance destination. The remittance amount is an amount corresponding to a predetermined picking fee.

  Subsequently, the system 10 receives a report of delivery of the product to the user (step S180). The reception (input) of the report of the delivery of the product is performed through the screen displayed on the delivery person terminal 36.

  FIG. 16 illustrates a product delivery screen 90 displayed on the delivery person terminal 36. The screen 90 displays information on products that are assigned to the corresponding delivery person and have been delivered (products whose status is "delivery completed"). Such products are specified by referring to the product ID, delivery person ID, and status of the order information table 416.

  As shown in the figure, the product delivery screen 90 has a product information display area 92 for displaying information about products and a delivery completion button 98. The product information display area 92 displays a product image, name, price, order quantity, and the like.

  When the delivery person selects the delivery completion button 98, the delivery report is completed. In response to the completion of the delivery report, the status value of the order information table 416 becomes “delivery completed”.

  When the delivery report is received in this way, the system 10 then transmits the "other process control token" from the delivery person address to the user address to settle the fee of the delivery person (step S190). .

  As illustrated in FIG. 11, in the case of “(4) delivery”, the other process management token TK2 is transmitted from the delivery person in charge address to the user address. It can be said that the state where the other process management token TK2 is present in the user address is a state where the delivery of the product is completed and the user waits for the evaluation of the product.

  Specifically, the settlement of the charge of the delivery person is performed by executing a remittance transaction by the ether having the operator address as the remittance source and the delivery person address as the remittance destination. The remittance amount is an amount corresponding to a predetermined delivery fee.

  Subsequently, the system 10 receives the evaluation of the product by the user (step S200). Acceptance (input) of product evaluation is performed via a screen displayed on the user terminal 30.

  FIG. 17 illustrates the product evaluation screen 100 displayed on the user terminal 30. The screen 100 displays information related to the product for which delivery has been completed (product whose status is “delivery completed”) to the corresponding user. Such products are specified by referring to the product ID, user ID, and status of the order information table 416.

  As shown in the figure, the product evaluation screen 100 has a product information display area 102 for displaying information about the product, an evaluation input area 104 for inputting an evaluation of the product, and an evaluation completion button 106. The product information display area 102 displays a product image, name, price, order quantity, and the like.

  Five star-shaped objects are arranged in the evaluation input area 104, and five-level evaluations can be input via these five objects. When the user selects the evaluation completion button 104, the evaluation of the product is completed. In response to the completion of the evaluation report, the status value of the order information table 416 becomes “evaluation completed”. The evaluation input via the evaluation input area 104 is set in the evaluation information of the order information table 416.

  When the evaluation of the product is thus received, the system 10 then transmits the "other process control token" from the user address to the operator address to update the evaluations of the picking staff and the delivery staff (steps). S210).

  As illustrated in FIG. 11, in the case of “(5) Evaluation”, the other process management token TK2 is transmitted from the user address to the operator address. The other process management token TK2 transmitted (returned) to the operator address is then reused.

  The evaluation of the picking person and the delivery person is updated based on a predetermined rule. For example, the evaluations of the picking person and the delivery person are set / updated so as to be the average value of the evaluations so far.

  In the above-mentioned example, information on the work in each process of the shopping agency service may be added as attribute information of the token. The attribute information is managed in the token contract described above. For example, information about picking input via the picking report screen 70 and the like (for example, product ID (JAN code), expiration date / expiration date, production area, purchasing route, and determination based on an image obtained by photographing an actual product). The freshness / condition of the product) can be added as attribute information of the “picking process management token”. Similarly, information about delivery (eg, delivery location, delivery date and time) input via the product delivery screen 80 or the like is added as attribute information of the “other process management token”, and is delivered via the product delivery screen 90 or the like. The information about the input delivery (for example, the departure date and time, the temperature of the in-vehicle refrigerator box at the departure date and time, the arrival date and time, the temperature of the in-vehicle refrigerator box at the arrival date and time, the traveling route, the delivery place, etc.) Information related to evaluation (for example, evaluation date and time, evaluation content, etc.) that is added as attribute information and that is input via the product evaluation screen 100 or the like is added as attribute information of the “other process management token”. Further, the evaluations of the picking person and the delivery person may be updated based on the information on the work in each process. By managing the attribute information in this way, for example, when the product delivered to the user is defective, it is possible to identify the factor, clarifying the responsibility in each division of labor and clarifying each responsibility. Appropriate evaluation of process personnel can be performed. As a result, a reliable system that further secures the quality of service and the safety of use is provided. Furthermore, when accepting evaluation information on the product itself such as the taste of the product as the evaluation content of the product from the user, feedback to the producer / manufacturer and the store of the product together with the tracking information of the series of products. By doing this, it can be used for marketing.

  In the above-mentioned example, the fee may be changed based on the evaluations of the picking person and the delivery person (for example, the higher the evaluation, the higher the fee). In this case, the user may be allowed to specify the range of evaluation of the picking person and the delivery person to be assigned when placing an order. In this way, the user can prioritize low-priced fees, or prioritize highly-priced (reliable) picking staff and delivery staff.

  In the above-described example, the picking report is received via the screen displayed on the picking person terminal 34, but in another example of the present embodiment, the picking report is received via the store terminal 32. For example, the picking staff inputs his own picking staff ID to the store terminal 32, and then reads the bar code displayed on the tag attached to the product through the scanner of the store terminal 32. Thus, the product ID of the picked product is input to the store terminal 32, and the picking of the product is reported to the system 10.

  In the above example, when the picking person hands over the product to the delivery person, the picking person manually inputs the delivery person ID and reports the delivery, but instead of this, By making the reading code assigned to each delivery person displayed on the delivery person terminal 36 and reading the reading code by the picking person terminal 34, the delivery person ID is input and the product The delivery may be reported. If this is done, the delivery will not be completed unless there is joint work (the exchange of the above-mentioned code for reading) in which the picking person and the delivery person directly meet each other. It is possible to prevent the obscure responsibility from being obscured by determining and reporting the completion of delivery. Similarly, when the delivery person delivers the product to the user, the reading code assigned to each user is displayed on the user terminal 30, and the reading code is assigned to the delivery person. The delivery of the product may be reported by reading it by the terminal 36. In this way, when reporting the completion of each process, it is necessary to collaborate with one (the person who delivers the product) and the other (the person who receives the product) (one reads the code displayed on the other). , It is possible to ensure the certainty of transactions (clarification of the changing point of responsibility).

  In the example described above, Ether in Ethereum is used as the settlement currency, but in other examples of this embodiment, other cryptocurrencies or real currencies can be used as the settlement currency.

  In the above-mentioned example, it is possible to manage processes other than picking, delivery, and delivery of products. For example, in the case where the recipient is absent, etc., the above system with excellent traceability is also provided for the process of storing the product and the process of reselling the product (for example, reselling the food such as bento without discarding it). Can be managed by.

  The above-described shopping proxy service providing system 10 according to the present embodiment provides a predetermined platform (for example, Ethereum) using a blockchain to the platform address of the person in charge of picking who picks the product included in the order from the user. ) The first and second tokens, which are tokens in), and the first token is the platform of the store where the picking staff member picks the product from the picking staff member address in response to the input of the picking of the product. While being sent to the address, the second token is sent from the picker address to the platform address of the courier in response to the delivery input to the courier of the item. In other words, in the shopping agency service provided by the system 10, each step of the shopping agency (picking of products, delivery, etc.) can be managed by a token on a predetermined platform using a block chain. It can be said that this is an excellent and reliable mechanism. As described above, the system 10 of the present embodiment can provide a reliable shopping agency service while maintaining the convenience of the user and the quality of service.

  The processes and procedures described in this specification are implemented by software, hardware, or any combination thereof, other than those explicitly described. For example, the processes and procedures described in the present specification are realized by mounting a logic corresponding to the processes and procedures on a medium such as an integrated circuit, a volatile memory, a nonvolatile memory, and a magnetic disk. Further, the processes and procedures described in this specification can be implemented as a computer program corresponding to the processes / procedures and can be executed by various computers.

  Even though it is described that the processes and procedures described herein are performed by a single device, software, component, module, such process or procedure may be implemented by multiple devices, multiple software, multiple software. Components and / or modules. Also, the software and hardware elements described herein may be implemented by integrating them into fewer components or breaking them down into more components.

  In the present specification, when the constituent elements of the invention are described as either a singular or plural, or even when the constituent elements are described without being limited to either a singular or plural, in the case where they are to be separately understood in context. Except for the above, the constituent element may be singular or plural.

10 Shopping Agent Service Providing System 20 Communication Network 30 User Terminal 32 Store Terminal 34 Picking Person Terminal 36 Delivery Person Terminal 41 Information Storage Management Section 411 User Information Table 412 Picking Person Information Table 413 Delivery Person Information Table 414 Stores Information table 415 Product information table 416 Order information table 43 Basic function control unit 45 Service provision control unit 50 Order screen 60 Picking management screen 70 Picking report screen 80 Product delivery screen 90 Product delivery screen 100 Product evaluation screen

Claims (14)

A system for providing a shopping agent service, comprising one or more computer processors,
The one or more computer processors are responsive to execution of readable instructions to
The process of receiving an order for a product from the user,
A platform address for transmitting and receiving a token on a predetermined platform using a blockchain, which is the platform address of the person in charge of picking who performs the picking of the product included in the received order. The process of sending the second token,
The first token is transmitted from the picking person address to the store address which is the platform address of the store where the picking person picks the product in response to the picking person's input of picking the product. Processing and
In response to an input of delivery of an item from the picking person to the delivery person who delivers the item included in the received order, the delivery person who is the platform address of the delivery person from the picking person address A process of transmitting the second token to the person address,
system. The process of accepting the order reduces the balance of the predetermined cryptocurrency at a user address that is a predetermined cryptocurrency on the predetermined platform and is the platform address of the user by the quantity corresponding to the accepted order. Including letting
The system of claim 1. The process of transmitting the first and second tokens to the picking person address is performed from the operator address, which is a platform address of the operator of the shopping agent service, to the picking person address. Including sending a second token,
The system according to claim 1 or 2. The process of transmitting the first and second tokens to the picking person address is performed by one or a plurality of the first and second tokens corresponding to one or a plurality of products included in the received order. Including sending
The system according to claim 1. The one or more computer processors further execute a process of assigning the picking person to each of the one or more products,
The process of transmitting the first and second tokens to the picking person address is performed by using the platform address of the first picking person assigned to the first product included in the received order. While sending the first and second tokens corresponding to the first product to the second product, the platform address of the second picker assigned to the second product included in the received order. To sending the first and second tokens corresponding to the second product to
The system of claim 4. The process of transmitting the first token to the store address is performed by the picking person in charge of picking up the balance of the predetermined cryptocurrency at the store address, which is the predetermined cryptocurrency on the predetermined platform. Including increasing the quantity corresponding to the price of the sold product,
The system according to claim 1. The one or more computer processors further execute a process of adding the first information to the first or second token in response to input of first information regarding the work of the picker. To do
The system according to claim 1. The process of transmitting the second token to the delivery person address is performed by using the predetermined cryptocurrency of the predetermined platform and the balance of the predetermined cryptocurrency at the picking person address as the picking person. Including increasing the quantity corresponding to the fee of
The system according to claim 1. The one or more computer processors further execute a process of adding the second information to the second token in response to input of second information regarding the work of the delivery person.
The system according to claim 1. The one or more computer processors further execute a process of transmitting the second token from the delivery person address in response to an input of delivery of an item by the delivery person.
The system according to any one of claims 1 to 9. The process of transmitting the second token from the delivery person address is performed by calculating the balance of the predetermined cryptocurrency in the predetermined platform and the predetermined cryptocurrency in the delivery person address, and paying the fee of the delivery person. Including increasing the quantity corresponding to
The system according to claim 10. The process of transmitting the second token from the delivery person address includes transmitting the second token to a user address that is a platform address of the user,
The one or more computer processors may further provide the third information to the second token in response to input of third information related to the user's evaluation of the goods delivered by the delivery person. Process to add
The system according to claim 10 or 11. A method for providing a shopping agent service, which is executed by one or more computers, comprising:
A step of accepting an order for a product from a user,
A platform address for transmitting and receiving a token on a predetermined platform using a blockchain, which is the platform address of the person in charge of picking who performs the picking of the product included in the received order. Sending a second token,
The first token is transmitted from the picking person address to the store address which is the platform address of the store where the picking person picks the product in response to the picking person's input of picking the product. Steps,
In response to an input of delivery of an item from the picking person to the delivery person who delivers the item included in the received order, the delivery person who is the platform address of the delivery person from the picking person address Sending the second token to a personal address.
Method. A program for providing shopping agency services,
Depending on its execution on one or more computers,
The process of receiving an order for a product from the user,
A platform address for transmitting and receiving a token on a predetermined platform using a blockchain, which is the platform address of the person in charge of picking who performs the picking of the product included in the received order. The process of sending the second token,
The first token is transmitted from the picking person address to the store address which is the platform address of the store where the picking person picks the product in response to the picking person's input of picking the product. Processing and
In response to an input of delivery of an item from the picking person to the delivery person who delivers the item included in the received order, the delivery person who is the platform address of the delivery person from the picking person address A process of transmitting the second token to a person address,
program.

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