JP6280272B1 - Determination apparatus, determination method, and determination program - Google Patents

Abstract

A determination apparatus, a determination method, and a determination program for appropriately determining a service provision mode related to a sales agency are provided. A determination apparatus according to the present application includes an acquisition unit and a determination unit. The acquisition unit acquires information related to cancellation at one sales source that sells products in the electronic commerce service. The determination unit determines a service provision mode related to one sales source based on the information related to cancellation in the one sales source acquired by the acquisition unit. [Selection] Figure 2

Description

  The present invention relates to a determination device, a determination method, and a determination program.

  In recent years, with the rapid spread of the Internet, sales via the Internet by electronic commerce services and the like have become popular. For example, with regard to online shopping, a technique is known that enables waiting for cancellation for a product that is secured by another user (user).

JP 2005-339314 A

  However, in the prior art, it is not always possible to appropriately determine the service provision mode related to the seller. For example, simply allowing a user to wait for a product will cause the user's satisfaction with the e-commerce service to be reduced if the seller in the e-commerce service has canceled due to a shortage It is difficult to suppress.

  The present application has been made in view of the above, and an object thereof is to provide a determination device, a determination method, and a determination program that appropriately determine a service provision mode related to a vendor.

  The determination device according to the present application is based on an acquisition unit that acquires information on cancellation at one sales source that sells products in an electronic commerce service, and information on cancellation at the one sales source that is acquired by the acquisition unit. And a determining unit that determines a service providing mode related to the one vendor.

  According to one aspect of the embodiment, there is an effect that it is possible to appropriately determine a service provision mode related to a seller.

FIG. 1 is a diagram illustrating an example of a determination process according to the embodiment. FIG. 2 is a diagram illustrating a configuration example of the determination device according to the embodiment. FIG. 3 is a diagram illustrating an example of a product information storage unit according to the embodiment. FIG. 4 is a diagram illustrating an example of the index information storage unit according to the embodiment. FIG. 5 is a diagram illustrating an example of a transaction history information storage unit according to the embodiment. FIG. 6 is a diagram illustrating an example of the vendor information storage unit according to the embodiment. FIG. 7 is a flowchart illustrating an example of the determination process according to the embodiment. FIG. 8 is a diagram illustrating sales resumption processing according to the embodiment. FIG. 9 is a diagram illustrating an example of the determination process according to the embodiment. FIG. 10 is a hardware configuration diagram illustrating an example of a computer that realizes the function of the determination apparatus.

  Hereinafter, a determination apparatus, a determination method, and a mode for executing a determination program according to the present application (hereinafter referred to as “embodiment”) will be described in detail with reference to the drawings. Note that the determination device, the determination method, and the determination program according to the present application are not limited to the embodiment. In the following embodiments, the same portions are denoted by the same reference numerals, and redundant description is omitted.

(Embodiment)
[1. Decision process)
An example of the determination process according to the embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of a determination process according to the embodiment. In FIG. 1, when the user requests purchase of a product and the transaction is canceled due to the circumstances of the seller (hereinafter also referred to as “store”), the determination apparatus 100 appropriately sets the service provision mode regarding the seller. Indicates the case of determination. FIG. 1 shows a case where the seller cancels due to a missing item. It should be noted that the provision of the service related to the seller here includes the provision of the service to the seller itself and the provision of the service by the seller to the user (product purchaser). For example, the provision of service by the sales agency to the user includes provision of service to the user by the sales agency via the determination apparatus 100. In other words, the service provision mode related to the sales agency includes a service provision aspect to the sales agency and a service provision aspect by the sales agency to the user (product purchaser).

  The shortage here means that the user requests purchase, that is, the ordered product is not at the seller's hand and cannot be accepted. In the case of a shortage, if the product provision mode is so-called maker direct delivery that is delivered directly to the user from the product manufacturer (manufacturer) without going through the seller, the manufacturer's sales (production) will be canceled to the user. The case where it is impossible to provide the product may be included.

  FIG. 1 shows a case where the determination apparatus 100 provides information (hereinafter also referred to as “product information”) related to a product corresponding to a query (search query) input by the user. In addition, although the example of FIG. 1 shows the case where a list of product information corresponding to the query input by the user is provided to the user, any mode can be used as long as the intention of purchase by the user can be acquired. Good.

  As illustrated in FIG. 1, the determination system 1 includes a terminal device 10, a sales source device 20, and a determination device 100. The terminal device 10, the sales source device 20, and the determination device 100 are connected to be communicable by wire or wireless via a predetermined communication network (not shown). Further, the determination system 1 illustrated in FIG. 1 may include a plurality of terminal devices 10, a plurality of sales source devices 20, and a plurality of determination devices 100.

  The terminal device 10 is an information processing device used by a user. The terminal device 10 is realized by, for example, a smartphone, a tablet terminal, a notebook PC (Personal Computer), a desktop PC, a mobile phone, a PDA (Personal Digital Assistant), or the like. In the example shown in FIG. 1, the case where the terminal device 10 is a smartphone used by the user is shown. Hereinafter, the terminal device 10 may be referred to as a user. That is, hereinafter, the user can be read as the terminal device 10. Specifically, FIG. 1 illustrates a case where the terminal device 10 is a smartphone used by a user identified by the user ID “U1” (hereinafter, may be referred to as “user U1”).

  In the example illustrated in FIG. 1, the terminal device 10 will be described as the terminal devices 10-1 and 10-2 according to the display of the screen of the terminal device 10. The terminal devices 10-1 and 10-2 are the same terminal device 10. Hereinafter, the terminal devices 10-1 and 10-2 will be referred to as the terminal device 10 when they are not particularly distinguished.

  The sales source device 20 is an information processing device used by a seller who sells products. For example, the sales source device 20 is used by the manager M1 of the store X that is the sales source. For example, the manager M1 of the store X uses the selling source device 20 to add products to be sold in the electronic commerce service, or to manage inventory and set prices. The vendor apparatus 20 is realized by, for example, a smartphone, a tablet terminal, a notebook PC, a desktop PC, a mobile phone, a PDA, or the like. In the following, the sales source device 20 may be referred to as a sales source. That is, in the following, the seller can be read as the seller device 20. Specifically, FIG. 1 shows a case where the selling source device 20 is a notebook PC used by the store X.

  The determining apparatus 100 is an information processing apparatus that determines a service providing mode related to one sales source based on information related to cancellation at one sales source. In the example of FIG. 1, the determination apparatus 100 determines a service providing mode related to the store X based on information related to cancellation in the store X that is one sales source.

  Further, the determination device 100 provides a search service that provides the terminal device 10 with a search result for the query acquired from the terminal device 10. In the example of FIG. 1, the determination device 100 provides ranking information in which product information is arranged to the terminal device 10 that is a query transmission source. In the example illustrated in FIG. 1, it is assumed that the determination device 100 provides an electronic commerce service.

  FIG. 1 shows a case where the determination device 100 provides a search service and an electronic commerce service. However, when an external information processing device provides a search service and an electronic commerce service, the determination device 100 uses the search service and the electronic commerce service. There is no need to provide services. In this case, the determination apparatus 100 acquires information on cancellation at one sales source from an external information processing apparatus or the like that provides a search service or an electronic commerce service, and based on the information about cancellation at one sales source, It is also possible to determine only the service provision mode related to the seller.

  In the example illustrated in FIG. 1, the determination apparatus 100 includes information on products sold by each sales source, as illustrated in the product information storage unit 121. “Store” shown in the product information storage unit 121 in FIG. 1 indicates a store that is a sales source of the corresponding product. “Product ID” shown in the product information storage unit 121 in FIG. 1 indicates identification information for identifying a product. The “product name” shown in the product information storage unit 121 in FIG. 1 indicates a specific name or the like of the product. The “price” shown in the product information storage unit 121 in FIG. 1 indicates the selling price of the corresponding product. The “stock quantity” shown in the product information storage unit 121 in FIG. 1 indicates the stock quantity of the corresponding product. In the “stock quantity”, the stock quantity of the product based on the declaration of the corresponding seller is registered. For example, in the “stock quantity”, a state where the stock quantity is not input, that is, a state where “−” is registered is possible. For example, when “-” is registered in the “stock quantity”, it means so-called infinite stock that accepts all orders (purchase requests).

  Further, the “flag” shown in the product information storage unit 121 in FIG. 1 indicates whether or not the seller is requested to confirm the inventory quantity. For example, when “0” is registered in the “flag”, it indicates that the confirmation of the stock quantity is not requested for the corresponding product. Further, for example, when “1” is registered in the “flag”, it indicates that the confirmation of the stock quantity of the corresponding product is being requested.

  For example, in the example illustrated in FIG. 1, the store A indicates that the store A sells a product (product GD1) identified by the product ID “GD1”. The product GD1 indicates that the product name is “Wine A” and the price is “4500” (yen). Further, the product GD1 indicates that the stock quantity is “10”. In addition, the commodity GD1 has a flag “0”, which indicates that confirmation of the inventory quantity is not being requested.

  For example, in the example illustrated in FIG. 1, the store X indicates that the store sells a product (product GD11) identified by the product ID “GD11”. Further, the product GD11 indicates that the product name is “Wine X” and the price is “5000” (yen). Further, for the product GD11 in FIG. 1, the numerical value on the left side of “⇒” in the “flag” indicates the flag before the update in step S18, the product GD11 has the flag “0”, and the number of stocks is confirmed. Indicates that it is not being requested.

  As described above, when “product GD * (* is an arbitrary numerical value)” is described, it indicates that the product is a product identified by the product ID “GD *”. For example, when “product GD1” is described, the product is a product identified by the product ID “GD1”. Hereinafter, the product information of “product GD * (* is an arbitrary numerical value)” may be expressed as “product GD * (* is an arbitrary numerical value)”. For example, hereinafter, the product GD1 can be read as product information of the product GD1.

  First, the determination device 100 acquires a query from the terminal device 10-1 used by the user U1 (step S11). In the example of FIG. 1, the determination device 100 acquires the query “wine” from the terminal device 10-1. In the example shown in FIG. 1, the user U1 inputs the query “wine” into the search window in the page W11 of the shop site A related to the electronic commerce service provided by the determination device 100 displayed on the screen of the terminal device 10-1. Press the search button. Then, the terminal device 10-1 transmits the query “wine” to the determination device 100.

  The determination apparatus 100 that has acquired the query “wine” from the terminal device 10 extracts product information corresponding to the query. In the example of FIG. 1, the determination apparatus 100 extracts product information corresponding to the query from the product information storage unit 121 based on information stored in the index information storage unit 122 (see FIG. 4).

  In FIG. 1, for simplification of explanation, “# 1” to “# 5” and the like shown in the index information storage unit 122 in FIG. 4 correspond to the ranks of the product information corresponding to the index. To do. In other words, in the example of FIG. 1, as shown in the index information storage unit 122 in FIG. 4, among the products corresponding to the query “wine”, the ranking (ranking) first place is the merchandise GD7 and the ranking second place is the merchandise. Assume that the product is GD11, the 3rd ranking is the product GD1, and the 4th ranking is the product GD2. Note that the order of the corresponding product corresponding to each index may be determined by a predetermined ranking determination logic when the query is acquired.

  In the example of FIG. 1, the determination apparatus 100 extracts product information corresponding to the query “wine” from the product information storage unit 121 based on the index information storage unit 122 (see FIG. 4). Specifically, the determination device 100 is the product GD7 that is the wine V sold by the store V, the product GD11 that is the wine X sold by the store X, or the wine A that is sold by the store A, from the product information storage unit 121. The product GD1, the product GD2, which is the wine B sold by the store B, and the like are extracted.

  Thereafter, the determining apparatus 100 provides a list of compatible products including the extracted product information to the terminal device 10 (step S12). In the example of FIG. 1, the determination device 100 provides ranking information RK11 to the terminal device 10-1.

  The terminal device 10 provided with the ranking information RK11 from the determining device 100 displays the ranking information RK11 (step S13). In the example of FIG. 1, the display is transitioned from the terminal device 10-1 to the terminal device 10-2.

  A list page W12 for displaying a list of search results is displayed on the screen of the terminal device 10-2. Specifically, a list page W12 that displays search results corresponding to the query “wine” is displayed on the screen of the terminal device 10-2. In the example of FIG. 1, the product information is displayed on the screen of the terminal device 10-2 in the order of the product GD 7 ranked first, the product GD 11 ranked second, the product GD 1 ranked third, the product GD 2 ranked fourth. They are displayed side by side.

  Thereafter, the user U1 requests the purchase of the wine X sold by the store X based on the list page W12 displayed on the terminal device 10-2 (step S14). In the example of FIG. 1, the user U1 selects the product GD11 displayed on the terminal device 10-2, displays the page of the store X, and performs a predetermined operation on the page of the store X, so that the store X is sold. The purchase of wine X to be made shall be requested. In other words, in the example of FIG. 1, the user U1 requests purchase of the wine X, which is the product GD11, through a series of operations through the list page W12 displayed for the input query. For example, the terminal device 10-2 transmits information indicating the intention of the user U1 to purchase the wine X (hereinafter also referred to as “purchase information”) to the determining device 100 in accordance with the operation of the user U1.

  The determination device 100 from which the user U1 has acquired the purchase information of the wine X from the terminal device 10-2 transmits the purchase information of the wine X to the sales source device 20 of the store X that sells the wine X (step S15).

  The store X sales source device 20 that has received the purchase information of the wine X from the determination device 100 performs the wine X purchase process (step S16). For example, the manager M1 of the store X confirms the purchase information of the wine X received by the sales source device 20, and confirms the stock status of the wine X.

  Here, it is assumed that there is no stock of wine X in the store X at the time of step S16. In other words, in the example of FIG. 1, it is assumed that there is no wine X stock in the store X, and there is a difference from the stock number of wine X in the store X stored in the product information storage unit 121 of the determination device 100. Therefore, the manager M1 of the store X notifies the determination device 100 that the purchase (order) of the wine X by the user U1 is canceled due to a shortage (step S17). For example, the manager M1 of the store X transmits information indicating an intention to cancel the wine X order due to a shortage to the determination device 100 by operating the sales source device 20.

  The determination apparatus 100 that has acquired information indicating that the wine X is canceled due to a shortage from the store X sales source apparatus 20 updates the inventory information of the store X (step S18). In addition, the determination device 100 updates the flag of the wine X of the store X stored in the product information storage unit 121 from “0” to “1”. That is, the determination apparatus 100 determines that the sale of the wine X in the store X is impossible. Further, in the example of FIG. 1, after the flag of the wine X in the store X is updated to “1”, the determination device 100 provides the product information GD11 of the wine X in the store X to the user. Is provided as “0”. That is, the determining apparatus 100 causes the terminal apparatus 10 to display a product whose flag is “1” with the stock quantity set to “0”. As described above, when the determination apparatus 100 provides information to the user without changing the stock quantity stored in the product information storage unit 121 for the product whose flag is “1”, the determination apparatus 100 sets the stock quantity to “ 0 ”.

  Thereby, in the electronic commerce service provided by the determination system 1, the store X stops selling the wine X. For example, the determination apparatus 100 may make it impossible for the user to purchase the wine X sold by the store X by a predetermined method. For example, when the product information GD11 is displayed, the determination device 100 displays information indicating that the product cannot be sold, such as “sold out”, and a button for the user to purchase wine X such as a purchase button. Information may be provided to the user in an unselectable manner. For example, the determination apparatus 100 may exclude the product information GD11 from being provided to the user by excluding the product information GD11 from the search target. Moreover, the determination apparatus 100 updates the information memorize | stored in the transaction history information storage part 123 (refer FIG. 5) based on said transaction condition. In addition, the determination device 100 increases the number of cancellations due to a shortage of the store X stored in the seller information storage unit 124 (see FIG. 6) by one. The store X can restart the sale of the wine X in the electronic commerce service provided by the determination system 1 by changing the setting of the flag and registering the number of stocks. 8 will be described in detail.

  Then, the determination device 100 provides information to the store X (step S19). In the example of FIG. 1, the determination device 100 provides information indicating that it is impossible to sell the wine X to the store device 20 of the store X. For example, the determining apparatus 100 provides the store X with information indicating that the wine X can be sold by changing the stock number of the wine X in the store X. For example, the determination apparatus 100 provides the store X with information indicating that the wine X can be sold by returning the wine X flag of the store X to “0”.

  In addition, the determination device 100 notifies the user U1 of information indicating that the purchase of the wine X has been canceled. For example, the determination apparatus 100 notifies the user U1 of information indicating that the purchase of the wine X is canceled due to a shortage of the wine X in the store X.

  Note that the manager M1 of the store X may notify the determination device 100 that the wine X is in stock and perform a procedure of delivering the wine X to the address designated by the user U1 when the wine X is in stock. . In addition, the determination apparatus 100 that has acquired the notification that the wine X is in stock confirms the completion of the delivery of the wine X to the user U1, and then performs a payment process for the wine X using the account information of the user U1. May be.

  As described above, the determination apparatus 100 gives the store inventory information by giving a penalty to stop selling the product based on the information indicating that the store has been canceled due to a shortage of the product. Motivate them to stay as up-to-date as possible. Thereby, the determination apparatus 100 can improve the accuracy of the information stored in the product information storage unit 121. Therefore, the determination apparatus 100 can appropriately determine the service provision mode for the store by changing the sales mode of the store product based on the information indicating that the store has been canceled due to a lack of product. .

(1-1. Details of cancellation)
In the example of FIG. 1, cancellation due to a shortage has been described as an example. However, the determination apparatus 100 may determine a service provision mode regarding a store based on information regarding various types of cancellation. For example, the determination apparatus 100 may give a penalty to stop selling the product as in the case of the shortage when the cancellation is determined not to be a shortage but to be canceled due to store convenience.

  For example, even if the decision device 100 cancels from the user side due to a delayed delivery, if it is delayed for a predetermined period (for example, one week) or more, the decision device 100 cancels the sale of the product as in the case of a shortage as a cancellation due to store convenience. You may give a penalty of stopping. In this way, the determination apparatus 100 improves the service provided to the user by giving the store the motivation to prevent the cancellation due to the store convenience by giving a penalty to the cancellation due to the store convenience. be able to.

  In addition, for example, the determination apparatus 100 may determine a service providing mode related to a store based on information related to the number of products for which cancellation has occurred due to the store. For example, it is assumed that the number of products is a product type (for example, wine A or wine B). For example, the determination device 100 may give a penalty to stop selling all products provided by a single store when cancellations for a plurality of types of products occur due to a reason caused by a single store. Good. For example, if the store X is generated over a plurality of types of products including sake A, wine X, etc., the determining apparatus 100 may give a penalty to stop selling all products provided by the store X. Good. For example, the determining apparatus 100 may be configured such that, in a predetermined period (for example, half a year), for a product of a type in which one store has a predetermined threshold value (for example, 10) or more, canceling for a reason caused by the store, Sales of all products provided by the store may be stopped. For example, if one product is a popular product, cancellation may occur multiple times, while if cancellation occurs for multiple types of products, management on the store side may be malicious Estimated to be high. Therefore, the determination apparatus 100 manages a store with a malicious management system by giving a penalty to the store when the number of products (number of types of products) that have been canceled due to the reason attributable to the store is plural. Can be rectified.

(1-2. Penalty for the store)
In addition, in the example of FIG. 1, the case where the sale of only the product that has been canceled due to the shortage is stopped is illustrated, but the determination apparatus 100 stops the sale of all the products in the store that has been canceled due to the shortage. May be. For example, the determination apparatus 100 may stop selling the store when a predetermined condition is satisfied.

  For example, the determination apparatus 100 may provide information indicating a product canceled due to a shortage to one store where the cancellation due to a shortage occurred. Further, for example, the determination apparatus 100 may give a predetermined warning to one store when cancellation due to a shortage in one store occurs a predetermined number of times or more. For example, when the cancellation due to a shortage in one store occurs a predetermined number of times or more, the determination apparatus 100 may issue a warning indicating that the sale of all the products may be stopped in one store.

  For example, after the warning as described above, the determination device 100 may stop selling the product in the electronic commerce service of the one store when the cancellation due to the shortage of the one store occurs again within a predetermined period. . For example, the determination apparatus 100 may stop the sale of the product in the electronic commerce service of the one store when the cancellation due to the shortage of the one store occurs again within one week after the warning as described above. For example, the determination apparatus 100 may leave a store that frequently cancels due to a shortage from the electronic commerce service.

(1-3. Provision of information)
The determination apparatus 100 may provide report information including information regarding cancellation in the store to the store. For example, the determination apparatus 100 collects transaction history information including information related to cancellations that occurred in one store in a predetermined period (such as one month), and uses the statistical information based on the collected information as report information. May be provided. For example, the determination apparatus 100 may provide statistical information indicating the ratio of the number of cancellations for each type indicated in the total number of transactions in one store in a predetermined period as report information to the store.

  In addition, for example, the determination apparatus 100 collects transaction history information including information on cancellations generated in a plurality of stores in a predetermined period (such as three months), and based on the collected information, Report information indicating the relative rating of one store may be provided to the store. For example, the determination apparatus 100 aggregates the number of cancellations generated in each store in a predetermined period, and uses the ranking based on the number of cancellations of one store in the store to be aggregated as report information to one store. May be provided. Note that the above is an example, and the determination apparatus 100 may provide various information to the store.

[2. Configuration of decision device]
Next, the configuration of the determination apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 2 is a diagram illustrating a configuration example of the determination device according to the embodiment. As illustrated in FIG. 2, the determination device 100 includes a communication unit 110, a storage unit 120, and a control unit 130. The determination device 100 includes an input unit (for example, a keyboard and a mouse) that receives various operations from an administrator of the determination device 100 and a display unit (for example, a liquid crystal display) for displaying various types of information. May be.

(Communication unit 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card). The communication unit 110 is connected to the network N by wire or wirelessly, and transmits and receives information to and from the terminal device 10 included in the determination system 1, for example.

(Storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory device such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. As illustrated in FIG. 2, the storage unit 120 according to the embodiment includes a product information storage unit 121, an index information storage unit 122, a transaction history information storage unit 123, and a vendor information storage unit 124.

(Product information storage unit 121)
The product information storage unit 121 according to the embodiment stores various types of information related to products. FIG. 3 is a diagram illustrating an example of a product information storage unit according to the embodiment. 3 stores “store”, “product ID”, “product name”, “price”, “stock quantity”, “flag”, “CTR (Click Through Ratio)”, “CVR ( Conversion Rate) ".

  “Store” indicates a store that is a sales source of the corresponding product. The “store” may store identification information for identifying a store as a sales source, such as a store ID. “Product ID” indicates identification information for identifying a product. “Product name” indicates a specific name or the like of the product. “Price” indicates the selling price of the corresponding product.

  “Stock quantity” indicates the stock quantity of the corresponding product. In the “stock quantity”, the stock quantity of the product based on the declaration of the corresponding seller is registered. For example, in the “stock quantity”, a state where the stock quantity is not input, that is, a state where “−” is registered is possible. For example, when “-” is registered in the “stock quantity”, it means so-called infinite stock that accepts all orders (purchase requests).

  The “flag” indicates whether or not the seller is requested to confirm the number of inventory. For example, when “0” is registered in the “flag”, it indicates that the confirmation of the stock quantity is not requested for the corresponding product. Further, for example, when “1” is registered in the “flag”, it indicates that the confirmation of the stock quantity of the corresponding product is being requested.

  “CTR” indicates the rate at which distribution content (product information) related to a product is selected. “CVR” indicates an index that leads to an action that leads to the profit of the seller who sells the product via the distribution content. For example, “CVR” indicates the ratio of the number of times of various conversions to the number of times of distribution content distribution.

  For example, in the example illustrated in FIG. 3, the store A indicates that the store A sells a product (product GD1) identified by the product ID “GD1”. The product GD1 indicates that the product name is “Wine A” and the price is “4500” (yen). Further, the product GD1 indicates that the stock quantity is “10”. In addition, the commodity GD1 has a flag “0”, which indicates that confirmation of the inventory quantity is not being requested. Further, the product GD1 indicates that the CTR is “2%” and the CVR is “0.5%”.

  For example, in the example illustrated in FIG. 3, the store X indicates that the store sells a product (product GD11) identified by the product ID “GD11”. Further, the product GD11 indicates that the product name is “Wine X” and the price is “5000” (yen). Further, the product GD11 indicates that the stock quantity is “5”. Further, the commodity GD11 has a flag “1”, which indicates that the confirmation of the inventory quantity is being requested. That is, in the example illustrated in FIG. 3, the product GD11 has the flag “1”, and therefore indicates that the stock quantity at the time of providing information to the user is handled as “0”.

  The product information storage unit 121 is not limited to the above, and may store various information according to the purpose. For example, the product information storage unit 121 may store information on the date and time when product information was added and the date and time when product information was created. Further, the product information storage unit 121 may store various product information such as product images, gross profit, presence / absence of shipping costs, shipping costs, keywords used when searching for products, types of products, and the like.

(Index information storage unit 122)
The index information storage unit 122 according to the embodiment stores various types of information related to the index. FIG. 4 is a diagram illustrating an example of the index information storage unit according to the embodiment. The index information storage unit 122 illustrated in FIG. 4 includes items such as “index ID”, “index”, and “corresponding product”. Further, the “compatible product” has items such as “# 1”, “# 2”, “# 3”, “# 4”, and “# 5”.

  “Index ID” indicates identification information for identifying an index. “Index” indicates an index. “# 1”, “# 2”, “# 3”, “# 4”, and “# 5” in the “corresponding product” indicate product information corresponding to the index. Note that “# 1” to “# 5” may correspond to the rank of the product information corresponding to the index. For example, “# 1” in the “corresponding product” may be product information whose ranking is “1st” among the product information corresponding to the index. Further, “# 2” in the “corresponding product” may be product information whose ranking is “2nd” among the product information corresponding to the index.

  In the example of FIG. 4, the index “wine” identified by the index ID “IN11” indicates that the corresponding product information is product information regarding the product GD7, the product GD11, the product GD1, the product GD2, the product GD550, and the like. .

  The index information storage unit 122 is not limited to the above, and may store various types of information according to the purpose. For example, the index information storage unit 122 may store the number of products corresponding to each index. For example, the index information storage unit 122 may store information related to the date and time when each index or each item information is added.

(Transaction history information storage unit 123)
The transaction history information storage unit 123 according to the embodiment stores various types of information related to sales (transactions) of products. FIG. 5 is a diagram illustrating an example of a transaction history information storage unit according to the embodiment. For example, the transaction history information storage unit 123 stores a sales history of products in the electronic commerce service. The transaction history information storage unit 123 illustrated in FIG. 5 includes items such as “history ID”, “date and time”, “store”, “user”, “product”, and “status”.

  “History ID” indicates information for identifying each sale (transaction). “Date and time” indicates the date and time when the processing related to the corresponding transaction was performed. In the example of FIG. 5, the date and time is represented by an abstract symbol such as date and time dt10. However, even a specific date and time such as “June 26, 2017 18:32:18” may be used. Good. “Store” indicates a sales source (store) that is a party to the corresponding sales. “User” indicates a user who is a party to the corresponding transaction.

  Further, “product” indicates a specific name or the like of the product to be sold or purchased. In the “product”, identification information for identifying the product may be stored. “Status” indicates the status of the corresponding trade.

  For example, in the example illustrated in FIG. 5, the transaction identified by the history ID “LG10” indicates that the delivery of the product has been completed at the date and time dt10. The product targeted for the transaction identified by the history ID “LG10” is “wine A”, which indicates that the user U5 has purchased from the store A.

  For example, in the example illustrated in FIG. 5, the transaction identified by the history ID “LG11” indicates that it has been canceled due to a shortage at the date dt11. The product targeted for the transaction identified by the history ID “LG11” is “wine X”, which indicates that the user U1 has purchased from the store X.

  The transaction history information storage unit 123 is not limited to the above, and may store various information according to the purpose. For example, the transaction history information storage unit 123 may store information regarding sales prices.

(Vendor information storage unit 124)
The vendor information storage unit 124 according to the embodiment stores various types of information related to a store that is a vendor. FIG. 6 is a diagram illustrating an example of the vendor information storage unit according to the embodiment. For example, the vendor information storage unit 124 stores information on products sold by the store. 6 includes items such as “store”, “number of products”, “sales”, and “cancellation information”. The “cancellation information” includes items such as “user convenience”, “out of stock”, and “others” indicating the type of cancellation. Note that the type of cancellation is not limited to the above, and various types may be included.

  “Store” indicates a store from which the product is sold. The “store” may store identification information for identifying a store as a sales source, such as a store ID. For example, the “number of products” indicates the number of all products sold by the store. For example, “sales” indicates store sales (10,000 yen).

  “User convenience” in the “cancellation information” indicates the number of products sold by the store that have been canceled due to a request from the user. Further, the “missing item” in the “cancellation information” indicates the number of items sold by the store that are canceled due to a missing item. That is, “out of stock” corresponds to cancellation of store convenience. “Others” in the “cancellation information” indicates the number of products sold by the store that are canceled for reasons other than user convenience or missing items. For example, “other” may be treated as a cancellation of either user convenience or store convenience depending on the specific reason.

  For example, in the example illustrated in FIG. 6, the store A indicates that 100 types of products are sold as a whole. For example, in the example illustrated in FIG. 6, the store A indicates that sales are 10 million yen. In addition, for the product sold by the store A, it is shown that the cancellation for the user convenience has been performed five times, the cancellation due to the shortage has been performed once, and the cancellation for other reasons has been performed three times.

  The vendor information storage unit 124 is not limited to the above, and may store various types of information depending on the purpose. For example, the number of cancellations for each type of cancellation information stored in the seller information storage unit 124 may be canceled within a predetermined period (such as the most recent year).

(Control unit 130)
Returning to the description of FIG. 2, the control unit 130 is a controller and is stored in a storage device inside the determination apparatus 100 by, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like. Various programs (corresponding to an example of a determination program) are implemented by using the RAM as a work area. The control unit 130 is a controller, and is realized by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA).

  As illustrated in FIG. 2, the control unit 130 includes an acquisition unit 131, an extraction unit 132, a determination unit 133, and a provision unit 134, and implements or executes information processing functions and operations described below. .

(Acquisition part 131)
For example, the acquisition unit 131 acquires various types of information. For example, the acquisition unit 131 acquires various types of information from the product information storage unit 121, the index information storage unit 122, the transaction history information storage unit 123, and the vendor information storage unit 124. In addition, the acquisition unit 131 acquires various types of information from an external information processing device such as the terminal device 10 or the sales source device 20.

  For example, the acquisition unit 131 acquires a query for search from the terminal device 10. For example, the acquisition unit 131 acquires a query from the terminal device 10 used by the user U1. In the example of FIG. 1, the acquisition unit 131 acquires the query “wine” from the terminal device 10-1.

  For example, the acquisition unit 131 acquires information related to cancellation at one sales source that sells products in the electronic commerce service. For example, the acquisition unit 131 acquires information related to cancellation at one sales source that sells products in the electronic commerce service from the sales source information storage unit 124. For example, the acquisition unit 131 acquires information related to cancellation at one sales source from the sales source device 20 used by one sales source.

In the example of FIG. 1, the acquisition unit 131 acquires the query “wine” from the terminal device 10-1.
In addition, in the acquisition unit 131, the user U1 acquires the purchase information of the wine X from the terminal device 10-2. The acquisition unit 131 acquires information indicating that the wine X is canceled due to a shortage from the store apparatus 20 of the store X.

(Extractor 132)
The extraction unit 132 extracts various information. For example, the extraction unit 132 extracts a search result corresponding to the query. For example, the extraction unit 132 extracts a search result corresponding to the query acquired by the acquisition unit 131. For example, the extraction unit 132 extracts a search result corresponding to the query transmitted from the terminal device 10.

  In the example of FIG. 1, the extraction unit 132 extracts product information corresponding to the query. For example, the extraction unit 132 extracts product information corresponding to the query from the product information storage unit 121 based on information stored in the index information storage unit 122 (see FIG. 4).

  In the example of FIG. 1, the extraction unit 132 extracts product information corresponding to the query “wine” from the product information storage unit 121 based on the index information storage unit 122 (see FIG. 4). For example, the extraction unit 132 stores, from the product information storage unit 121, the product GD7 that is the wine V that the store V sells, the product GD11 that is the wine X that the store X sells, the product GD1 that is the wine A that the store A sells, A product GD2, which is wine B sold by the store B, is extracted.

(Determining unit 133)
The determination unit 133 determines various information. For example, the determination unit 133 determines various pieces of information based on various information stored in the product information storage unit 121, the index information storage unit 122, the transaction history information storage unit 123, and the vendor information storage unit 124.

  For example, the determination unit 133 determines a service provision mode related to one sales source based on the information related to cancellation in the one sales source acquired by the acquisition unit 131. Further, for example, the determination unit 133 determines a service provision mode related to one sales agency based on information related to cancellation due to a reason attributed to one sales agency. The determining unit 133 determines a service providing mode related to one sales source based on information related to the number of products for which cancellation has occurred due to the reason attributed to one sales source.

  For example, the determination unit 133 determines a service providing mode related to one sales source based on the number of cancellations at one sales source. For example, the determination unit 133 determines to provide predetermined information to one selling agency when cancellation at one selling agency satisfies a predetermined condition. For example, when the cancellation at one sales source is a missing item, the determination unit 133 determines to provide information indicating the product canceled due to the missing item to the one sales source. For example, the determination unit 133 determines that a predetermined warning is given to one seller when cancellation due to a shortage at one seller occurs more than a predetermined number of times. For example, the determination unit 133 determines that the sale of the product in the electronic commerce service of the one sales source is stopped when the cancellation due to the shortage of the one sales source occurs within a predetermined period after the warning.

  For example, the determination unit 133 changes the sales mode of one product when cancellation of one product sold by one sales source satisfies a predetermined condition. For example, when the one product is canceled due to a shortage, the determining unit 133 determines to stop selling the one product in the electronic commerce service. For example, when one product is canceled due to a shortage, the determination unit 133 changes the number of stocks of the one product in the electronic commerce service to zero.

  For example, the determination unit 133 determines that information indicating that one product can be sold in the electronic commerce service is provided to one sales source by changing the number of stocks of one product. For example, when the cancellation at one sales source satisfies a predetermined condition, the determination unit 133 changes the manner of providing information regarding the one sales source to the user. For example, the determination unit 133 lowers the order in which information is provided to users of products sold by one seller.

  In the example of FIG. 1, the determination unit 133 updates the inventory information of the store X. Further, the determination unit 133 updates the stock information of the wine X of the store X stored in the product information storage unit 121. In addition, the determination unit 133 updates the stock number of the wine X in the store X stored in the product information storage unit 121 from “5” to “0”. Further, the determination unit 133 updates the wine X flag of the store X stored in the product information storage unit 121 from “0” to “1”. In addition, the determination unit 133 determines that the determination device 100 makes it impossible to sell the wine X in the store X. For example, the determining unit 133 determines to provide the store X with information indicating that the wine X can be sold by changing the stock number of the wine X in the store X. For example, the determination unit 133 determines to provide the store X with information indicating that the wine X can be sold by returning the wine X flag of the store X to “0”.

(Providing unit 134)
The providing unit 134 provides various types of information to an external information processing device such as the terminal device 10 or the sales source device 20. For example, the providing unit 134 provides various services according to the determination by the determining unit 133.

  For example, the providing unit 134 provides the service of one selling source based on the service providing mode related to one selling source determined by the determining unit 133. For example, the providing unit 134 provides report information including information regarding cancellation at one sales source to one sales source.

  For example, the providing unit 134 provides predetermined information to one seller when cancellation at one seller satisfies a predetermined condition. For example, when the cancellation at one seller is a missing item, the providing unit 134 provides information indicating the product canceled due to the missing item to the one seller. For example, the providing unit 134 gives a predetermined warning to one sales agency when cancellation due to a shortage in one sales agency occurs more than a predetermined number of times. For example, the providing unit 134 provides information indicating that one product can be sold in the electronic commerce service to one sales source by changing the number of stocks of one product.

  For example, the providing unit 134 provides the content (product information) extracted by the extracting unit 132 to the terminal device 10. For example, the providing unit 134 provides a search result based on the ranking determined by the extracting unit 132 to an external information processing apparatus. For example, the providing unit 134 provides the search result based on the ranking determined by the extracting unit 132 to the terminal device 10 that is the transmission source of the query.

  For example, the providing unit 134 provides ranking information to the terminal device 10 used by the user U1. For example, the providing unit 134 provides a search result based on the ranking determined by the extracting unit 132 to the terminal device 10. In the example of FIG. 1, the providing unit 134 provides the ranking information RK11 to the terminal device 10-1.

  In the example of FIG. 1, the providing unit 134 provides the corresponding product list including the extracted product information to the terminal device 10. For example, the providing unit 134 provides the ranking information RK11 to the terminal device 10-1.

  In the example of FIG. 1, the providing unit 134 provides information to the store X. For example, the providing unit 134 provides information indicating that it is impossible to sell the wine X to the store apparatus 20 of the store X. For example, the providing unit 134 provides the store X with information indicating that the wine X can be sold by changing the stock number of the wine X in the store X. For example, the providing unit 134 provides the store X with information indicating that the wine X can be sold by returning the flag of the wine X in the store X to “0”.

[3. Decision processing flow)
Here, the procedure of the determination process by the determination apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 7 is a flowchart illustrating an example of the determination process according to the embodiment.

  As illustrated in FIG. 7, the determination apparatus 100 acquires information related to cancellation at one seller (step S101). In the example of FIG. 1, the determination device 100 acquires information indicating that the wine X is canceled due to a shortage from the sales source device 20 of the store X.

  And the determination apparatus 100 determines the provision aspect of the service regarding one sales agency based on the information regarding cancellation (step S102). In the example of FIG. 1, the determination apparatus 100 determines that the sale of the wine X in the store X is impossible based on the information indicating that the wine X is canceled due to a shortage from the store X sales source apparatus 20.

[4. (Change of flag)
In the example of FIG. 1, the case where the determination apparatus 100 makes it impossible to sell the wine X by the store X that has been canceled due to a shortage is shown. However, the determination apparatus 100 performs a predetermined process when the store X performs a predetermined process. The sales of wine X may be resumed. This point will be described in detail with reference to FIG. FIG. 8 is a diagram illustrating sales resumption processing according to the embodiment. The example of FIG. 8 shows a case where it becomes impossible to sell the wine X by the store X by the process of step S18 shown in FIG. Note that the same points as in FIG. 1 are denoted by the same reference numerals, and redundant description is omitted.

  First, the store X that has canceled the wine X order due to a shortage confirms the number of wine X stocks registered in the determination device 100. For example, the store X confirms that the number of stocks of wine X stored in the product information storage unit 121 of the determination apparatus 100 is “5”. For example, the store apparatus 20 of the store X requests the determination apparatus 100 for information indicating the stock quantity of the wine X from the determination apparatus 100. The determination device 100 that has acquired a request for information indicating the number of stocks of wine X from the sales source device 20 transmits information indicating that the number of stocks of wine X is “5” to the sales source device 20. For example, the store X confirms that the inventory number of the wine X is managed as “5” in the determination apparatus 100. Then, store X procures wine X (step S21). For example, the manager M1 of the store X procures the wine X from the manufacturer of the wine X or the like. In the example of FIG. 8, it is assumed that the manager M1 of the store X has procured three wines X.

  Thereafter, the manager M1 of the store X requests the determination device 100 to change the stock information of the wine X. For example, the manager M1 requests to change the stock number of the wine X in the store X to “3” and change the flag to “0” by operating the selling device 20 of the store X. In response to the operation of the administrator M1, the sales source device 20 transmits inventory information to the determination device 100 (step S22). In the example of FIG. 8, in response to the operation of the manager M <b> 1, the sales source device 20 transmits the stock information with the wine X inventory number “3” and the flag “0” to the determination device 100.

  The determination apparatus 100 that has acquired the inventory information from the store X sales source apparatus 20 updates the inventory information of the store X (step S23). In the example of FIG. 8, the determination device 100 updates the stock information of the wine X in the store X stored in the product information storage unit 121. Specifically, the determining apparatus 100 updates the stock number of the wine X in the store X stored in the product information storage unit 121 from “5” to “3”. The determination apparatus 100 updates the wine X flag of the store X stored in the product information storage unit 121 from “1” to “0”. That is, the determination apparatus 100 determines that the wine X in the store X can be sold. Further, in this way, the determining apparatus 100 confirms that the number of inventory registered in the store X is “5”, and then the inventory number “3” reflecting the updated inventory number in the store X itself. ”Is set.

  As described above, the determination apparatus 100 causes the store canceled due to a shortage to check the inventory and set the number of inventory, thereby improving the accuracy of the information stored in the product information storage unit 121. Can be improved. The determination apparatus 100 can prompt the store to perform inventory management by causing the store to cancel the inventory due to a shortage by setting a flag for enabling sale to the store itself. The accuracy of stored information can be improved.

[5. (Change ranking according to cancellation)
Note that the determination apparatus 100 may determine a service provision mode related to the store based on the number of cancellations in the store. Further, for example, when the cancellation of the store satisfies a predetermined condition, the determination apparatus 100 may change the provision mode regarding the user regarding the information regarding the store. For example, when the cancellation of the store satisfies a predetermined condition, the determining apparatus 100 may lower the order of providing information to the user of the product sold by the store. This point will be described with reference to FIG. FIG. 9 is a diagram illustrating an example of the determination process according to the embodiment. In the example of FIG. 9, for a store in which cancellation due to a shortage exceeds a predetermined threshold, the order in which information is provided to users of products sold by the store is shown.

  First, the determination device 100 acquires a query from the terminal device 10-1 used by the user U1 (step S31). In the example of FIG. 9, the determination device 100 acquires the query “wine” from the terminal device 10-1. In the example shown in FIG. 9, the user U1 inputs the query “wine” into the search window in the page W11 of the shop site A related to the electronic commerce service provided by the determination device 100 displayed on the screen of the terminal device 10-1. Press the search button. Then, the terminal device 10-1 transmits the query “wine” to the determination device 100.

  The determination apparatus 100 that has acquired the query “wine” from the terminal device 10 extracts product information corresponding to the query. In the example of FIG. 9, the determination apparatus 100 extracts product information corresponding to the query from the product information storage unit 121 based on the information stored in the index information storage unit 122 (see FIG. 4).

  In the example of FIG. 9, the determination apparatus 100 extracts product information corresponding to the query “wine” from the product information storage unit 121 based on the index information storage unit 122 (see FIG. 4). Specifically, the determination device 100 is the product GD7 that is the wine V sold by the store V, the product GD11 that is the wine X sold by the store X, or the wine A that is sold by the store A, from the product information storage unit 121. The product GD1, the product GD2, which is the wine B sold by the store B, and the like are extracted.

  For example, the determination device 100 determines a product whose ranking is to be lowered based on the cancellation information of each store. The determination apparatus 100 determines whether or not a product in a store in which the number of cancellations due to a shortage is equal to or greater than a predetermined threshold among the products extracted as search targets is included. In the example of FIG. 9, the determination apparatus 100 determines whether or not a store product whose number of cancellations due to a shortage is 10 or more is included. In the example of FIG. 9, the determination device 100 determines a product whose ranking is to be lowered based on the cancellation information of each store stored in the vendor information storage unit 124.

  As shown in the selling source information storage unit 124 in FIG. 9, the number of cancellations due to a shortage of the store X is “10” times and is equal to or greater than the threshold value “10”. It is determined that the ranking (ranking) of the wine X to be lowered is lowered (step S32). In the example of FIG. 9, the determination device 100 determines to lower the rank of the wine X sold by the store X by the second place. In this case, the determining apparatus 100 determines to lower the rank of the wine X sold by the store X from the second place to the fourth place. That is, the determining apparatus 100 determines that the product GD7 is first, the product GD1 is second, the product GD2 is third, and the product GD11 is fourth.

  Note that the determining apparatus 100 may determine that the order of the wine X sold by the store X is not limited to the second place but is reduced to the first place or the third place or more. Further, the determination device 100 determines that the wine X sold by the store X is not ranked, and does not have to provide the user with the wine X sold by the store X.

  Thereafter, the determining apparatus 100 provides a list of compatible products including the extracted product information to the terminal device 10 (step S33). In the example of FIG. 9, the determining device 100 provides the ranking information RK21 to the terminal device 10-1.

  The terminal device 10 provided with the ranking information RK21 from the determining device 100 displays the ranking information RK21 (step S34). In the example of FIG. 9, the display is transitioned from the terminal device 10-1 to the terminal device 10-2.

  A list page W12 for displaying a list of search results is displayed on the screen of the terminal device 10-2. Specifically, a list page W12 that displays search results corresponding to the query “wine” is displayed on the screen of the terminal device 10-2. In the example of FIG. 9, on the screen of the terminal device 10-2, the product information is in the order of the product GD7 ranked first, the product GD1 ranked second, the product GD2 ranked third, the product GD11 ranked fourth. They are displayed side by side.

  As described above, the determining apparatus 100 gives a penalty to a store having a lot of cancellation of store convenience such as a shortage by lowering the ranking of products in the store where the cancellation of store convenience such as a shortage is frequent. . Thereby, the determination apparatus 100 can improve the accuracy of the information stored in the product information storage unit 121 by giving the store the motivation to keep the inventory information as up-to-date as possible. Further, the determination apparatus 100 can improve the service provided to the user by providing the store with a motivation to prevent cancellation due to store convenience.

[6. effect〕
As described above, the determination device 100 according to the embodiment includes the acquisition unit 131 and the determination unit 133. The acquisition unit 131 acquires information related to cancellation at one sales source that sells products in the electronic commerce service. The determination unit 133 determines a service providing mode related to one sales source based on the information related to cancellation at the one sales source acquired by the acquisition unit 131.

  As described above, the determination apparatus 100 according to the embodiment appropriately determines the service provision mode related to the sales source by determining the service provision mode related to the one sales source based on the information related to cancellation in the one sales source. Can be determined.

  Moreover, in the determination apparatus 100 according to the embodiment, the determination unit 133 determines a service provision mode related to one sales source based on information related to cancellation due to a reason attributed to one sales source.

  As described above, the determination apparatus 100 according to the embodiment provides the service related to the seller by determining the service providing mode related to the one seller based on the information related to the cancellation caused by the reason of the one seller. Aspects can be appropriately determined.

  Further, in the determination device 100 according to the embodiment, the determination unit 133 determines a service providing mode related to one sales source based on information related to the number of products that have been canceled due to a reason attributed to one sales source.

  As described above, the determination apparatus 100 according to the embodiment determines the service provision mode related to one sales source based on the information related to the number of products that have been canceled due to the reason attributed to the one sales source. It is possible to appropriately determine the service provision mode for the original.

  Further, in the determination device 100 according to the embodiment, the determination unit 133 determines a service providing mode related to one sales source based on the number of cancellations at one sales source.

  As described above, the determination apparatus 100 according to the embodiment appropriately determines the service provision mode related to the seller by determining the service provision mode related to the one seller based on the number of cancellations in the one seller. Can be determined.

  Further, in the determination device 100 according to the embodiment, the determination unit 133 determines to provide predetermined information to one sales agency when cancellation at one sales agency satisfies a predetermined condition.

  As described above, the determination apparatus 100 according to the embodiment provides the service related to the sales agency by determining that the predetermined information is provided to the one sales agency when the cancellation at the one sales agency satisfies the predetermined condition. Aspects can be appropriately determined.

  Further, in the determination device 100 according to the embodiment, when the cancellation at one sales source is a shortage, the determination unit 133 determines to provide information indicating the product canceled due to the shortage to one sales source.

  As described above, the determination device 100 according to the embodiment determines that the information indicating the product canceled due to the shortage is to be provided to the single sales source when the cancellation at the single sales source is a shortage. It is possible to appropriately determine the service provision mode for the original.

  Further, in the determination device 100 according to the embodiment, the determination unit 133 determines that a predetermined warning is given to one seller when cancellation due to a shortage in one seller occurs a predetermined number of times.

  As described above, the determination apparatus 100 according to the embodiment relates to a distributor by determining that a predetermined warning is given to one distributor when cancellation due to a shortage in one distributor occurs more than a predetermined number of times. It is possible to appropriately determine the service provision mode.

  In addition, in the determination device 100 according to the embodiment, the determination unit 133, when cancellation due to a shortage in one sales source occurs within a predetermined period after the warning, sells a product in the electronic commerce service of the one sales source. Decide to stop.

  As described above, the determination apparatus 100 according to the embodiment relates to a distributor by determining that a predetermined warning is given to one distributor when cancellation due to a shortage in one distributor occurs more than a predetermined number of times. It is possible to appropriately determine the service provision mode.

  Moreover, in the determination apparatus 100 according to the embodiment, the determination unit 133 changes the sales mode of one product when cancellation of one product sold by one sales source satisfies a predetermined condition.

  As described above, the determination apparatus 100 according to the embodiment changes the sales mode of one product when the cancellation of the one product sold by the one sales agent satisfies a predetermined condition, The provision mode can be appropriately determined.

  In the determination device 100 according to the embodiment, the determination unit 133 determines to stop selling the one product in the electronic commerce service when the one product is canceled due to a shortage.

  As described above, the determination device 100 according to the embodiment determines the service providing mode related to the sales source by determining that the sales of the one product in the electronic commerce service is stopped when the one product is canceled due to a shortage. Can be determined appropriately.

  Moreover, in the determination apparatus 100 according to the embodiment, when the one product is canceled due to a shortage, the determination unit 133 changes the number of stocks of the one product in the electronic commerce service to zero.

  As described above, the determining apparatus 100 according to the embodiment provides a service aspect relating to a sales source by changing the number of one product in the electronic commerce service to zero when one product is canceled due to a shortage. Can be determined appropriately.

  Further, in the determination device 100 according to the embodiment, the determination unit 133 displays information indicating that one product can be sold in the electronic commerce service by changing the number of stocks of one product. Decide to provide the original.

  As described above, the determination apparatus 100 according to the embodiment provides information indicating that one product can be sold in the electronic commerce service to one seller by changing the number of stocks of one product. Then, by determining, it is possible to appropriately determine the service provision mode related to the seller.

  Moreover, in the determination apparatus 100 according to the embodiment, the determination unit 133 changes the manner of providing information related to one sales source to the user when cancellation at one sales source satisfies a predetermined condition.

  As described above, the determination device 100 according to the embodiment, when cancellation at one sales agency satisfies a predetermined condition, changes the provision mode to the user of information about the one sales agency, thereby The provision mode can be appropriately determined.

  Moreover, in the determination apparatus 100 according to the embodiment, the determination unit 133 reduces the order of providing information to the user of the product sold by one sales source.

  As described above, the determination apparatus 100 according to the embodiment can appropriately determine a service providing mode related to a seller by lowering the order of providing information to a user of a product sold by one seller.

  In addition, the determination device 100 according to the embodiment includes a providing unit 134. The providing unit 134 provides the service of one selling source based on the service providing mode related to one selling source determined by the determining unit 133.

  As described above, the determination apparatus 100 according to the embodiment provides the service of the one vendor appropriately by providing the service of the one vendor based on the determined service provision mode for the one vendor. Can do.

  In the determination apparatus 100 according to the embodiment, the providing unit 134 provides report information including information regarding cancellation at one sales source to one sales source.

  As described above, the determination apparatus 100 according to the embodiment can appropriately provide a service to a sales agency by providing report information including information related to cancellation at the sales agency to the sales agency.

[7. Hardware configuration)
The determination apparatus 100 according to the embodiment described above is realized by a computer 1000 having a configuration as shown in FIG. 10, for example. FIG. 10 is a hardware configuration diagram illustrating an example of a computer that realizes the function of the determination apparatus. The computer 1000 includes a CPU 1100, a RAM 1200, a ROM (Read Only Memory) 1300, an HDD (Hard Disk Drive) 1400, a communication interface (I / F) 1500, an input / output interface (I / F) 1600, and a media interface (I / F). ) 1700.

  The CPU 1100 operates based on a program stored in the ROM 1300 or the HDD 1400 and controls each unit. The ROM 1300 stores a boot program executed by the CPU 1100 when the computer 1000 is started up, a program depending on the hardware of the computer 1000, and the like.

  The HDD 1400 stores programs executed by the CPU 1100, data used by the programs, and the like. The communication interface 1500 receives data from other devices via the network N and sends the data to the CPU 1100, and provides the data generated by the CPU 1100 to other devices via the network N.

  The CPU 1100 controls an output device such as a display and a printer and an input device such as a keyboard and a mouse via the input / output interface 1600. The CPU 1100 acquires data from the input device via the input / output interface 1600. In addition, the CPU 1100 outputs the generated data to the output device via the input / output interface 1600.

  The media interface 1700 reads a program or data stored in the recording medium 1800 and provides it to the CPU 1100 via the RAM 1200. The CPU 1100 loads such a program from the recording medium 1800 onto the RAM 1200 via the media interface 1700, and executes the loaded program. The recording medium 1800 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc) or PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. Etc.

  For example, when the computer 1000 functions as the determination device 100 according to the embodiment, the CPU 1100 of the computer 1000 implements the function of the control unit 130 by executing a program loaded on the RAM 1200. The CPU 1100 of the computer 1000 reads these programs from the recording medium 1800 and executes them. However, as another example, these programs may be acquired from other devices via the network N.

  Although the embodiments of the present application have been described in detail with reference to the drawings, these are merely examples, and various modifications and improvements have been made based on the knowledge of those skilled in the art including the aspects described in the disclosure line of the invention. The present invention can be implemented in other forms.

[8. Others]
In addition, among the processes described in the above embodiment, all or part of the processes described as being automatically performed can be performed manually, or the processes described as being performed manually can be performed. All or a part can be automatically performed by a known method. In addition, the processing procedures, specific names, and information including various data and parameters shown in the document and drawings can be arbitrarily changed unless otherwise specified. For example, the various types of information illustrated in each drawing is not limited to the illustrated information.

  Further, each component of each illustrated apparatus is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured.

  In addition, the processes described in the above-described embodiments can be appropriately combined within a range in which the process contents do not contradict each other.

  In addition, the “section (module, unit)” described above can be read as “means” or “circuit”. For example, the acquisition unit can be read as acquisition means or an acquisition circuit.

DESCRIPTION OF SYMBOLS 1 Determination system 100 Determination apparatus 121 Merchandise information storage part 122 Index information storage part 123 Transaction history information storage part 124 Seller information storage part 130 Control part 131 Acquisition part 132 Extraction part 133 Determination part 134 Provision part 10 Terminal device N network

Claims (18)

An acquisition unit for acquiring information regarding cancellation at a single vendor that sells products in an electronic commerce service;
Based on the information regarding cancellation at the one selling source acquired by the acquiring unit, the information regarding whether to sell is updated to information that is considered unsaleable without updating the stock quantity of the product, A deciding unit for deciding how to provide a service related to the original;
A determination apparatus comprising: The determination unit
The determination apparatus according to claim 1, wherein a service providing mode related to the one sales source is determined based on information related to cancellation for a reason caused by the one sales source. The determination unit
The service providing mode relating to the one selling agency is determined based on information on the number of products for which cancellation has occurred due to the reason attributable to the one selling agency. Decision device. The determination unit
The determination apparatus according to any one of claims 1 to 3, wherein a service providing mode related to the one sales agency is determined based on the number of cancellations at the one sales agency. The determination unit
5. The determination device according to claim 1, wherein when the cancellation at the one seller satisfies a predetermined condition, it is determined that predetermined information is provided to the one seller. . The determination unit
The determination apparatus according to claim 5, wherein when the cancellation at the one sales source is a shortage, it is determined to provide the one sales source with information indicating a product canceled by the shortage. The determination unit
7. The determination device according to claim 5, wherein a predetermined warning is given to the one seller when cancellation due to a shortage in the one seller occurs more than a predetermined number of times. . The determination unit
8. When cancellation due to a shortage at the one seller is generated within a predetermined period after the warning, it is determined to stop selling the product in the electronic commerce service of the one seller. Determining device according to. The determination unit
The determination according to any one of claims 1 to 8, wherein, when cancellation of one product sold by the one seller satisfies a predetermined condition, the sales mode of the one product is changed. apparatus. The determination unit
The determination apparatus according to claim 9, wherein when the one product is canceled due to a shortage, it is determined to stop selling the one product in the electronic commerce service. The determination unit
11. The determination device according to claim 9, wherein, when the one product is canceled due to a shortage, the number of stocks of the one product in the electronic commerce service is changed to zero. The determination unit
It is determined that information indicating that the sale of the one product in the electronic commerce service can be performed by changing the number of stocks of the one product is provided to the one sales source. Item 12. The determination device according to Item 11. The determination unit
The determination according to any one of claims 1 to 12, wherein when a cancellation at the one sales agency satisfies a predetermined condition, a manner of providing information related to the one sales agency to a user is changed. apparatus. The determination unit
The determination apparatus according to claim 13, wherein the order of providing information to the user of a product sold by the one sales source is lowered. A providing unit that provides a service of the one selling source based on a service providing mode related to the one selling source determined by the determining unit;
The determination apparatus according to claim 1, further comprising: The providing unit includes:
The determination apparatus according to claim 15, wherein report information including information related to cancellation at the one sales agency is provided to the one sales agency. A decision method performed by a computer,
An acquisition process for acquiring information regarding cancellation at a single vendor that sells products in electronic commerce services;
Based on the information regarding cancellation at the one selling agency acquired by the acquiring step, the information regarding whether to sell is updated to information that is considered unsaleable without updating the stock quantity of the product, A decision step for deciding how to provide the original service;
The determination method characterized by including. An acquisition procedure for acquiring information regarding cancellation at a single vendor that sells products in an electronic commerce service;
Based on the information regarding cancellation at the one sales source acquired by the acquisition procedure, the information regarding whether the product is sold or not is updated without updating the stock quantity of the product, and the one sale is updated. A decision procedure for deciding how to provide the service related to the source;
A determination program characterized by causing a computer to execute.

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