JP2021096582A - Information processing method, information processing device, and program - Google Patents

Abstract

To provide an electronic commerce service capable of reducing a workload on an exhibitor.SOLUTION: An information processing method is executed by an information processing device including a memory in which user information related to each of a plurality of users is stored in association with user identification information and one or a plurality of processors. The method causes the one or the plurality of processors to perform the steps of: accepting application by a representative of exhibition work related to one or a plurality of products from an information processing device used by a seller who exhibits one or a plurality of products; determining a worker who takes care of at least a part of exhibition work related to the one or the plurality of products from a plurality of users according to the application by a representative; and storing the worker in the memory in association with the one or the plurality of products.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to information processing methods, information processing devices, and programs.

In recent years, on trading sites configured on networks such as the Internet, sales and purchases of goods between individuals and the like have been actively carried out. For example, Patent Document 1 describes an intermediary service system in which an intermediary mediates an electronic commerce between a seller and a purchaser. In the intermediary system service, the seller registers the product to be sold on the website of the electronic commerce managed by the intermediary, and when the purchaser decides, ships the product to the purchaser.

Japanese Unexamined Patent Publication No. 2007-323619

However, in such an electronic commerce service, the work to be carried out by the seller of the product is wide-ranging, such as preparation of the product to be sold, input of product information, packing, shipping, etc., and the work burden of the seller is large.

Therefore, an object of the present invention is to provide an electronic commerce service capable of reducing the work load of the seller.

The information processing method according to the embodiment of the present disclosure is executed by an information processing apparatus including a memory that stores user information related to each of a plurality of users in association with user identification information and one or a plurality of processors. An information processing method in which one or more processors accept a proxy application for listing work related to one or more products from an information processing device used by a seller who sells one or more products. , Determine a worker who will act for at least a part of the listing work related to one or more products from multiple users according to the proxy application, and link the worker to one or more products in the memory. To memorize and to execute.

According to the disclosed technology, it is possible to provide an electronic commerce service that can reduce the workload of the seller.

It is a figure which shows the example which the electronic commerce system 1 in 1st Embodiment was applied to the electronic commerce service. It is a block diagram which shows an example of the server 10 which concerns on 1st Embodiment. It is a figure which shows an example of the data structure of the user table 133a. It is a figure which shows an example of the data structure of the product table 133b. It is a figure which shows an example of the data structure of a box table 133c. It is a figure which shows an example of the data structure of the box item table 133d. It is a figure which shows an example of the data structure of the proposal information table 133e. It is a block diagram which shows an example of the user terminal 20 which concerns on 1st Embodiment. It is a figure which shows an example of the processing of the electronic commerce system 1 which concerns on 1st Embodiment. It is a figure which shows an example of the processing of the electronic commerce system 1 which concerns on 1st Embodiment. It is a figure which shows an example of the processing of the electronic commerce system 1 which concerns on 1st Embodiment. It is a figure which shows an example of the processing of the electronic commerce system 1 which concerns on 1st Embodiment. It is a figure which shows an example of the processing of the electronic commerce system 1 which concerns on 1st Embodiment.

Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings. The same elements are designated by the same reference numerals, and duplicate description will be omitted.

[First Embodiment]
In the first embodiment, the electronic commerce system 1 including the server 10 and the user terminals 20S, 20W, and 20B will be described. In the electronic commerce system 1, the server 10 provides each user terminal 20 with an electronic commerce service that allows users to buy and sell products.

<System application example>
FIG. 1 is a diagram showing an example in which the electronic commerce system 1 according to the first embodiment is applied to an electronic commerce service. Here, the user can act as a seller who sells a product, a buyer who purchases a product, a worker who acts on behalf of another user for selling a product, or the like in individual product sales. In the first embodiment, the delivery of the product from the seller to the worker is performed via a predetermined box in which one or a plurality of products can be packed. As a result, the seller can collectively apply for the listing work for one or more products. The predetermined box is not necessarily limited to a box shape as long as it is a container in which one or a plurality of products can be packed, and may be any material and shape.

First, the seller packs one or more products in a box, and then sends a proxy application to the server 10 for the worker to perform the selling work of the products to be sold by the seller via the user terminal 20S. (I). The server 10 issues a box ID in response to the proxy application. Further, the server 10 determines a worker from a plurality of users registered in the server 10, associates the worker with a box ID, and stores the worker in a predetermined storage unit (ii).

The box is then delivered from the seller to the worker via a designated deliverer. After confirming each product packed in the box, the worker transfers the proposal information, which is a proposal about the product name, price, description, image, etc., from the user terminal 20W to the user terminal 20S via the server 10. Send (iii).

The seller appropriately refers to the proposal information from the worker, and then transmits the listing instruction for each product from the user terminal 20S to the server 10 (iv). The server 10 executes the listing process of the product in response to the listing request. The server 10 manages the exhibited products by associating them with the box ID. Each user can browse various information of the exhibited product and purchase the product via the user terminal 20.

Then, for example, a message is exchanged between the buyer and the worker who are considering purchasing the item for sale (v). The buyer acquires the listing information from the server 10 via the user terminal 20B, and when there is a desired product, the buyer sends a message to the seller from the user terminal 20B to the server 10 for a question or negotiation. can do. Here, the server 10 can send the message received from the buyer to the worker associated with the box ID related to the product by referring to the predetermined storage unit described above. As a result, the worker can think of an appropriate answer by checking the message from the buyer. Further, when the worker receives a message from the buyer, the worker can send a message for reply, negotiation, etc. from the user terminal 20W to the user terminal 20B via the server 10. At this time, the server 10 can transmit the sender of the message received from the user terminal 20W to the user terminal 20B as a seller instead of a worker. This causes the buyer to perceive the message created by the worker as a message from the seller.

When the buyer purchases the product after exchanging the above-mentioned messages as appropriate (vi), the server 10 gives the worker a reward for the listing work (vii), and also rewards the worker from the sales of the product and the worker. The amount after deducting fees etc. is given to the seller (viii).

<Example of configuration>

FIG. 2 is a block diagram showing an example of the server 10 according to the first embodiment. The server 10 typically has one or more processing units (CPUs) 110, one or more communication network interfaces 120, memory 130, and one or more communications for interconnecting these components. Includes bus 140.

The server 10 may optionally include a user interface 150, which may include a display device (not shown) and a keyboard and / or mouse (not shown).

The memory 130 is, for example, a high-speed random access memory such as DRAM, SRAM, DDR RAM or other random access solid-state storage, and one or more magnetic disk storage devices, optical disk storage devices, flash memory devices, or It may be a non-volatile memory such as another non-volatile solid-state storage device.

Further, another example of the memory 130 may include one or a plurality of storage devices installed remotely from the CPU 110. In certain embodiments, memory 130 stores the following programs, modules and data structures, or subsets thereof.

Operating system 131 includes, for example, procedures for processing various basic system services and performing tasks using hardware.

The network communication module 132 provides, for example, a server 10 to another computer with one or more communication network interfaces 120 and one or more communication networks such as the Internet, other wide area networks, local area networks, and metropolitan area networks. Used to connect via.

FIG. 3 is a diagram showing an example of the data structure of the user table 133a. The user table 133a is a table for managing various information of users who use the electronic commerce service. Each column of the user table 133a shows various information related to the user, and includes, for example, "user ID", "user information", "worker ID", and the like. An ID for identifying a user is registered in the "user ID" column. In the "User Information" column, you can find any information about the user such as name / name, password, email address, attribute information (address, occupation, gender, age, etc.), listing history, evaluation, sales amount, and compensation. be registered. Further, the user information may include, for example, the number of boxes being used by the user. In the "worker ID" column, an ID for identifying the worker is registered when the user is registered as a worker acting on behalf of the selling work of the product related to the other user. The user to whom the worker ID is registered has a worker account identified by the worker ID. The user can act as a worker in the electronic commerce service provided by the electronic commerce system 1 by using the worker account.

FIG. 4 is a diagram showing an example of the data structure of the product table 133b. The product table 133b is a table for managing various types of information related to the products to be exhibited. Each column of the product table 133b shows various information related to the product to be exhibited, for example, "product ID", "seller user ID", "buyer user ID", "status", "product name". , "Product price", "Product description", "Product image" and the like. An ID for identifying a product is registered in the "product ID" column. In the column of "seller user ID", the user ID of the seller of the product is registered. The user ID of the buyer of the product is registered in the column of "user ID of the buyer". In the "Status" column, the status of the listing related to the product is registered. The name of the product is registered in the "Product name" column. The selling price of the product is registered in the "Product price" column. In the column of the "product price", an automatic change for changing the product price may be set at a predetermined timing. An arbitrary description of the product is registered in the "Product description" column. An image of the product is registered in the "product image" column.

FIG. 5 is a diagram showing an example of the data structure of the box table 133c. Each column of the box table 133c shows various information related to the box, for example, "box ID", "seller user ID", "worker ID", "seller's take-home amount", "worker's take-home amount". , And "status" and the like. An ID (box ID) for identifying the box is registered in the "box ID" column. In the column of "seller user ID", the user ID related to the seller who applied for the listing agency is registered. In the "worker ID" column, a worker who acts as a proxy for listing the products packed in the box is registered. In the column of "Seller's take-back amount", the amount of the sales amount of the product related to the box to be distributed to the seller is registered. In the column of "worker's take-home amount", the amount of remuneration given to the worker for the agent of the listing work is registered. The status of the box is registered in the "Status" column.

FIG. 6 is a diagram showing an example of the data structure of the box item table 133d. The box item table 133d is a table for managing the correspondence between the box and the products packed in the box. Each column of the box item table 133d includes, for example, a "box item ID", a "box ID", a "product ID", and the like. In the "box item ID" column, an ID (box item ID) for identifying each product packed in the box is registered. In the "box ID" column, the above-mentioned box ID related to the box is registered. In the "Product ID" column, the above-mentioned product ID related to each product packed in the box is registered.

FIG. 7 is a diagram showing an example of the data structure of the proposed information table 133e. The proposal information table 133e is for managing information (proposal information) indicating suggestions by workers regarding various listing information such as product names, product prices, product descriptions, and product images for each product packed in a box. It is a table. The proposal information table 133e includes, for example, a "box item ID", a "proposal product name", a "proposal product price", a "proposal product description", a "proposal product image", a "status", and the like. In the column of "box item ID", the above-mentioned box item ID related to the product is registered. In the "Proposed product name" column, the proposed product name, which is a proposal for the product name, is registered. In the "Proposed product price" column, the proposed product price, which is a proposal for the product price, is registered. In the column of "Proposed product description", the proposed product description, which is a proposal for the product description, is registered. In the "Proposed product image" column, a proposed product image, which is a proposal for the product image, is registered.

The trading processing module 134 may execute processing related to listing, purchasing, etc. of products by updating the product table 133b, for example. Specifically, when the buying and selling processing module 134 receives the selling request from the user terminal 20S used by the seller, it issues a new product ID and puts various information related to the product included in the selling request into the product table 133b. sign up. Further, when the trading processing module 134 receives a request for information related to the exhibited product from an arbitrary user terminal 20, the trading processing module 134 transmits the information related to the requested product to the user terminal 20 in response to the request. Further, when the purchase / sale processing module 134 receives the purchase application from the user terminal 20B used by the buyer and receives the purchase consent from the user terminal 20S, the purchase / sale processing module 134 changes the status of the product to a sale / purchase contract.

The listing agency processing module 135 may execute various processes related to the management of the worker account and the agency of the listing work by the worker. For example, the exhibition agency processing module 135 may issue a worker ID in response to a worker ID issuance application. Further, for example, the listing agency processing module 135 may determine a worker who acts on behalf of the listing work of the product packed in the box. The method of determining the worker will be described later.

In addition, the listing agency processing module 135 may execute various processes related to the management of boxes and products. For example, the listing agency processing module 135 may manage the number of boxes used by the user. For example, when the exhibition agency processing module 135 receives the box application from the user terminal 20S, the number of boxes in use by the user registered in the user table 133a is a predetermined upper limit (any number of 1 or more may be used). It may be determined whether or not it is less than. Then, when the result of the determination is negative (when the number of boxes in use is equal to or greater than a predetermined upper limit), the listing agency processing module 135 performs a process of restricting the use of the user's boxes. It may be executed, and if the result of the determination is positive (when the number of boxes in use is less than a predetermined upper limit), a process for box delivery to the user (for example, a box delivery instruction) The process of transmitting to the delivery person terminal 30) may be executed.

Further, the exhibition agency processing module 135 may manage the box table 133c and the box item table 133d. For example, the listing agency processing module 135 receives the listing agency application, generates a new box ID in response to the listing agency application, and sets the box ID, the seller user ID included in the listing agency application, and the seller's user ID. In the worker table, the worker ID associated with the user ID of the seller may be associated with the worker ID and registered as a new record in the box table 133c. For example, the listing agency processing module 135 generates a box item ID for each product packed in the box, and then registers the generated new box item ID and the box ID in association with each other in the box item table 133d. You may.

Further, the exhibition agency processing module 135 may manage the proposal information table 133e. For example, the exhibition agency processing module 135 may transmit a proposal information registration instruction instructing registration of proposal information for each product packed in the box to the user terminal 20W. Further, for example, the exhibition agency processing module 135 may associate the proposal information received from the user terminal 20W with the box item ID and register it as a proposed product name, a proposed product price, a proposed product description, a proposed product image, or the like. Good.

In addition, the listing agency processing module 135 may transfer a message between the seller side (seller and / or worker) and the buyer. At this time, the exhibition agency processing module 135 may transmit the message received from the user terminal 20B to the user terminal 20S used by the seller. Further, the exhibition agency processing module 135 may transmit a message received from the user terminal 20W to the user terminal 20B used by the buyer. At this time, the exhibition agency processing module 135 may transmit the message by the worker received from the user terminal 20W to the user terminal 20B as a message from the seller (user terminal 20S).

Further, the listing agency processing module 135 may execute a process of managing the automatic change of the product price. For example, the listing agency processing module 135 proposes automatic change to the user terminal 20S when the predetermined timing specified in the automatic change arrives when the automatic change is set in the product price in the product table 133b. May be notified. Then, when the exhibition agency processing module 135 receives the approval for the automatic change from the user terminal 20S, the product price in the product table 133b may be changed according to the automatic change.

The notification processing module 136 may, for example, transmit various information regarding the electronic commerce service to the user terminal 20, the delivery person terminal 30, and the like. For example, the notification processing module 136 may transmit a box delivery instruction, a pickup instruction, and the like to the delivery person terminal 30.

Each of the elements shown above may be stored in one or more of the storage devices described above. Each of the modules shown above corresponds to a set of instructions for performing the functions described above. The modules or programs (ie, sets of instructions) shown above do not need to be implemented as separate software programs, procedures or modules, and thus various subsets of these modules are combined or combined in various embodiments. Alternatively, it can be reconstructed. In certain embodiments, memory 130 may store a subset of the modules and data structures shown above. In addition, memory 130 may store additional modules and data structures not described above.

Although FIG. 2 shows a “server computer”, FIG. 2 is intended to describe various features that may be present in a set of servers, rather than as a structural outline of the embodiments described herein. There is. In practice, and as will be appreciated by those skilled in the art, items shown separately could be combined and some items could be separated. For example, the items shown separately in FIG. 2 could be implemented on a single server, and a single item could be implemented by one or more servers.

FIG. 8 is a block diagram showing an example of the user terminal 20 according to the first embodiment. The user terminal 20 typically interconnects one or more processing units (CPUs) 210, one or more networks or other communication network interfaces 220, memory 230, user interfaces 250, and their components. Includes one or more communication buses 240 for connecting.

The user interface 250 is, for example, a user interface 250 including a display device 251 and a touch panel 252. Further, the touch panel 252 may be a keyboard and / or a mouse (or an input device such as some other pointing device).

The memory 230 is, for example, a high speed random access memory such as DRAM, SRAM, DDR RAM or other random access solid-state storage, and one or more magnetic disk storage devices, optical disk storage devices, flash memory devices, or It may be a non-volatile memory such as another non-volatile solid-state storage device.

Further, as another example of the memory 230, one or a plurality of storage devices installed remotely from the CPU 210 may be used. In certain embodiments, memory 230 stores the following programs, modules and data structures, or subsets thereof.

Operating system 231 includes, for example, procedures for processing various basic system services and performing tasks using hardware.

The network communication module 232 uses, for example, the user terminal 20 to another computer, one or more network communication network interfaces 220, and one or more networks such as the Internet, other wide area networks, local area networks, and metropolitan area networks. Used to connect over a communication network.

The display control module 233 causes the display device 251 to display various screens related to the electronic commerce service based on the predetermined display data. For example, the display control module 233 may include an exhibition information screen, a predetermined code such as a shipping code, various notifications such as a worker ID issuance notification and a shipping notification, a proposal information registration instruction, a proposal information, a seller, a buyer, a worker, and the like. A message from, a shipping instruction, and the like may be displayed on the display device 251.

The transmission / reception module 234 transmits / receives various information via the communication network to / from the server 10, another user terminal 20, the delivery person terminal 30, and the like. For example, the transmission / reception module 234 can be used for worker ID issuance application, box application, listing agency application, proposal information, listing request, message, approval for automatic change of product price, refusal for automatic change of product price, purchase application, purchase acceptance, listing. Withdrawal requests, pickup instructions, worker evaluations, etc. may be sent. Further, for example, the transmission / reception module 234 may receive the worker ID issuance notification, the shipping code, the arrival notice, the proposal information registration instruction, the proposal information, the message, and the automatic change proposal.

The one or more CPUs 210 read and execute each module from the memory 230 as needed. For example, one or more processing devices CPU 210 may configure a communication unit by executing a network communication module stored in the memory 230. Further, one or more CPUs 210 may configure the display control unit by executing the display control module 233 stored in the memory 230. Further, one or more CPUs 210 may configure the transmission / reception unit by executing the transmission / reception module 234 stored in the memory 230.

In another embodiment, the display control module 233 and the transmission / reception module 234 may be stand-alone applications stored in the memory 230 of the user terminal 20, respectively. In yet another embodiment, the display control module 233 and the transmit / receive module 234 may be add-ons or plug-ins to different applications, respectively.

In certain embodiments, received data items may be cached locally in memory 230.

Each of the elements shown above may be stored in one or more of the aforementioned storage devices. Each of the modules shown above corresponds to a set of instructions for performing the functions described above. The modules or programs (ie, sets of instructions) shown above do not need to be implemented as separate software programs, procedures or modules, so various subsets of these modules may be combined or combined in different embodiments. Alternatively, it may be reconstructed. In certain embodiments, memory 230 may store a subset of the modules and data structures shown above. In addition, memory 230 may store additional modules and data structures not described above.

<Operation explanation>
Next, the operation of the electronic commerce system 1 according to the first embodiment will be described with reference to FIGS. 9 to 13. In the following, the user terminal 20 used by the seller user will be referred to as the user terminal 20S, the user terminal 20 used by the buyer user will be referred to as the user terminal 20B, and the user terminal 20 used by the worker user will be referred to as the user terminal 20W. To do. It should be noted that each step executed by the delivery person terminal 30 described below may be executed by a plurality of different delivery person terminals 30.

<< Worker registration >>
FIG. 9 is a diagram showing an example of processing of the electronic commerce system 1 according to the first embodiment. In this process, any user who uses the electronic commerce service via the user terminal 20 is registered as a worker acting on behalf of the listing work by another user.

(S101) First, the transmission / reception module of the user terminal 20W transmits a worker ID issuance application to the server 10 in response to an operation of the touch panel 252 by a user who desires to register as a worker. The worker ID issuance application includes a user ID related to the user.

(S102) Next, when the exhibition agency processing module 135 of the server 10 receives the worker ID issuance application, it issues the worker ID. Specifically, the listing processing module generates a new worker ID, and then registers the generated new worker ID in the worker ID column of the user ID included in the worker ID issuance application in the user table 133a. To do. As a result, the user who uses the user terminal 20W can act as a worker acting on behalf of the listing work of another seller in the electronic commerce service provided by the server 10.

(S103) Next, the notification processing module 136 of the server 10 transmits a worker ID issuance notification to the effect that the worker ID has been issued to the user terminal 20W. The worker ID issuance notification may include only the notification that the worker ID has been issued, or may include the generated worker ID itself.

(S104) Next, the display control module of the user terminal 20W displays the worker ID issuance notification on the display device 251.

<< Delivery of goods from seller to worker >>
FIG. 10 is a diagram showing an example of processing of the electronic commerce system 1 according to the first embodiment. In this process, one or more items that the seller wants to sell are packed in a predetermined box and then delivered from the seller to the worker via the deliverer.

(S201) The transmission / reception module of the user terminal 20S transmits a box application, which is an application for using a predetermined box, to the server 10 in response to an operation of the touch panel 252 by the seller. The box application includes the seller's user ID.

(S202) Next, when the exhibition agency processing module 135 of the server 10 receives the box application from the user terminal 20S, the number of boxes in use related to the user ID included in the box application is determined with reference to the user table 133a. It is determined whether or not it is less than the upper limit of. If the determination result is negative (when the number of boxes in use is not less than the predetermined upper limit), the notification processing module 136 of the server 10 sends a notification to the user terminal 20S that the boxes cannot be used. May be good.

(S203) The listing agency processing module 135 of the server 10 transmits a box delivery instruction to the delivery person terminal 30 when the determination result of S202 is affirmative (when the number of boxes in use is less than a predetermined upper limit). To do. Further, the exhibition agency processing module 135 increases the number of boxes in use related to the user ID by 1 in the user table 133a.

(S204) Next, the delivery person appropriately refers to the box delivery instruction displayed on the delivery person terminal 30, and delivers the box to the worker's place of residence.

(S205) Next, when the seller receives the predetermined box from the delivery person, the seller packs one or more items for sale in the box.

(S206) Next, the transmission / reception module of the user terminal 20S transmits the exhibition proxy application to the server 10 in response to the operation of the touch panel 252 by the seller. The listing agency application includes the seller's user ID.

(S207) Next, the listing agency processing module 135 of the server 10 accepts the listing agency application. Specifically, when the exhibition agency processing module 135 receives the exhibition agency application from the user terminal 20S, the exhibition agency processing module 135 updates the box table 133c based on the exhibition agency application. At this time, the listing agency processing module 135 generates a new box ID, and the box ID, the seller's user ID included in the listing agency application, and the worker associated with the seller's user ID in the worker table. It is registered as a new record in the box table 133c in association with the ID. By issuing the box ID in this way, it becomes possible to manage a plurality of products collectively in a box unit. As a result, the seller can apply for the listing agency of a plurality of products at once. Further, the management by the box ID facilitates the management of the distribution of remuneration to the workers, as will be described later.

(S208) Next, the notification processing module 136 of the server 10 generates a shipping code for acquiring the box ID generated in S203, and then transmits the shipping code to the user terminal 20S.

(S209) Next, the seller delivers the box containing one or more products to the delivery person. At this time, the seller may deliver the box to the delivery person who visited the seller's address, or may bring the box to the delivery company or the like and then deliver the box to the delivery person.

(S210) At the time of delivery of the box to the deliverer by the seller, the display control module of the user terminal 20S displays the shipping code received from the server 10 in response to the operation of the touch panel 252 by the seller. The delivery person terminal 30 reads the shipping code displayed on the user terminal 20S in response to the operation of the delivery person. As a result, the delivery person terminal 30 acquires the box ID.

(S211) Next, when the delivery person terminal 30 acquires the box ID by reading the shipping code displayed on the user terminal 20S, the delivery person terminal 30 transmits a reception completion notification to the server 10 to notify that the reception of the box is completed. To do.

(S212) Next, the listing agency processing module 135 of the server 10 determines a worker who acts on behalf of the listing work of the product packed in the box from the user who holds the worker account. Specifically, the exhibition agency processing module 135 determines one worker ID from the worker IDs registered in the user table 133a, and registers the worker ID in the "worker ID" of the box table 133c. As a result, the worker is associated with one or more products contained in the box.

Here, the listing agency processing module 135 may determine the worker by any method. For example, the exhibition agency processing module 135 may determine the worker based on the attribute information (address, occupation, gender, age, etc.) of the user registered in the user table 133a or the like. Specifically, the listing agency processing module 135 includes a user having attribute information whose degree of matching with the seller's attribute information is equal to or higher than a predetermined threshold value, or a user having attribute information having a predetermined relationship with the seller's attribute information. , May be decided as a worker. Further, the exhibition agency processing module 135 may determine the worker according to the exhibition history of the user registered in the user table 133a or the like, for example. Specifically, the listing agency processing module 135 may determine as a worker a user having a listing history whose degree of matching with the seller's listing history is equal to or greater than a predetermined threshold value. Further, the exhibition agency processing module 135 may determine the worker according to the evaluation of the user registered in the user table 133a or the like, for example.

Further, the listing agency processing module 135 may determine a specific user designated by the seller as a worker. That is, the exhibition agency processing module 135 may receive the worker designation by the seller from the user terminal 20S, and then register the worker ID included in the designation in the "worker ID" of the box table 133c. Further, the worker designation may be registered in advance in the user table 133a. In this case, the listing agency processing module 135 refers to the user table 133a and registers in the user table 133a in association with the seller. The worker ID related to the designated worker (designated worker) may be registered in the "worker ID" of the box table 133c.

(S213) Next, the notification processing module 136 of the server 10 transmits a box delivery instruction, which is an instruction to deliver the box received from the seller to the worker determined in S208, to the delivery person terminal 30. At this time, the notification processing module 136 may acquire the information indicating the whereabouts of the worker from, for example, the user table 133a, and then include the information indicating the whereabouts in the box delivery instruction.

(S214) Next, the notification processing module 136 of the server 10 transmits a arrival notice for notifying that the box will arrive at the worker's place to the user terminal 20W. The arrival notice may include, for example, the estimated arrival date and time of the box, the size of the box, and the like.

(S215) Next, the delivery person appropriately refers to the box delivery instruction displayed on the delivery person terminal 30, and delivers the box to the worker's place of residence.

(S216) Next, the delivery person terminal 30 sends a delivery completion notification to the server 10 to notify that the delivery of the box to the worker is completed in response to the operation of the delivery person who has completed the delivery of the box to the worker. Send.

(S217) Next, the listing agency processing module 135 of the server 10 transmits a proposal information registration instruction instructing the registration of the proposal information described later for each product packed in the box to the user terminal 20W.

(S218) Next, the display control module of the user terminal 20W displays the proposal information registration instruction on the display device 251. The proposal information registration instruction may include a wording prompting the input of the product information, a deadline, etc., such as "Please input the product information within ○ days." The wording, deadline, etc. can be set arbitrarily. In addition, the wording may be a wording that prompts the input of only specific product information such as a product name, a product price, a product description, and a product image.

<< Acting for listing work by workers >>
FIG. 11 is a diagram showing an example of processing of the electronic commerce system 1 according to the first embodiment. In the process, the worker confirms the product packed in the box, and then registers the proposal information about the product via the user terminal 20W. Here, the proposal information is information indicating a proposal by a worker for various exhibition information such as a product name, a product price, a product description, and a product image. Then, the proposal information is notified to the user terminal 20S used by the seller via the server 10. The seller inputs the listing information via the user terminal 20S while referring to the proposal information as appropriate, and sells the product.

(S301) The worker inputs the proposal information to the user terminal 20W by operating the touch panel 252 after confirming the products packed in the box. Here, the proposal information may be any information as long as it is registered in the product table 133b, and may include, for example, a product name, a product description, a product price, a product image, and the like. The commodity price may include an automatic change that stipulates that the commodity price is automatically reduced over time. The transmission / reception module of the user terminal 20W transmits the proposal information input by the worker to the server 10 together with the box ID.

(S302) Next, the exhibition agency processing module 135 of the server 10 updates the box item table 133d based on the proposal information and the box ID received from the user terminal 20W. Specifically, the exhibition agency processing module 135 generates a new box item ID, and then registers the generated new box item ID and the box ID in association with each other in the box item table 133d.

(S303) Update of Proposal Information Table 133e Further, the exhibition agency processing module 135 of the server 10 updates the proposal information table 133e based on the proposal information received from the user terminal 20W.
Specifically, the exhibition agency processing module 135 registers the box item ID generated in S302 in the proposal information table 133e, associates the proposal information received from the user terminal 20W with the box item ID, and associates the proposal product with the box item ID. Register as name, proposed product price, proposed product description, proposed product image, etc.

(S304)
Next, the exhibition agency processing module 135 of the server 10 transmits the proposal information received from the user terminal 20W to the user terminal 20S.

(S305)
Next, the display control module of the user terminal 20S displays the proposal information received from the server 10 on the display device 251.
As a result, the seller can grasp the proposal information by the worker including the proposed product name, the proposed product description, the proposed product price, the proposed product image, and the like, and the burden of the listing work is reduced.

(S306)
The seller inputs the exhibition information to the user terminal 20S by operating the touch panel 252 while appropriately referring to the proposal information displayed on the user terminal 20S. The listing information may include, for example, a product name, a product price, a product description, a product image, and the like related to the product to be exhibited.
Then, the user terminal 20S transmits a listing request including the listing information to the server 10 in response to the operation of the touch panel 252 by the seller.

(S307) The trading processing module 134 of the server 10 updates the product table 133b based on the listing request received from the user terminal 20S. Specifically, the trading processing module 134 generates a new product ID, and then, in the product ID, each item (product name, product price, product description, product image, etc.) of the listing information included in the listing request, etc. ) Are associated with each other and registered in the product table 133b. Further, the trading processing module 134 sets the status associated with the product ID to, for example, "listing".

(S308) Further, the listing agency processing module 135 of the server 10 updates the box item table 133d based on the product ID generated in S307. Specifically, the exhibition agency processing module 135 registers the product ID in the box item table 133d in association with the corresponding box item ID.

<< From processing during listing to purchase >>
FIG. 12 is a diagram showing an example of processing of the electronic commerce system 1 according to the first embodiment. In this process, messages regarding exhibited products and the like are appropriately exchanged between the seller side (seller and / or worker) and the buyer. Then, the purchase and sale of the product is confirmed by the buyer's application for purchase of the product and the seller's consent to the purchase, and the product is delivered to the buyer.

(S401)
During the listing of the product, the listing agency processing module 135 of the server 10 transfers a message between the seller side (seller and / or worker) and the buyer. First, the transmission / reception module of the user terminal 20B may transmit a message regarding exhibition information, a price negotiation, or the like to the server 10 in response to an operation of the touch panel 252 by the buyer. The trading processing module 134 of the server 10 may transmit the message received from the user terminal 20B to the user terminal 20W used by the worker. This allows the worker to understand the message from the buyer.

Further, the listing agency processing module 135 of the server 10 may transmit the message received from the user terminal 20B to the user terminal 20S used by the seller. This allows the seller to understand the message from the buyer.

Further, the transmission / reception module of the user terminal 20W may send a message such as a reply to the buyer to the server 10 in response to the operation of the touch panel 252 by the worker. The exhibition agency processing module 135 of the server 10 may transmit the message received from the user terminal 20W to the user terminal 20B used by the buyer. At this time, the exhibition agency processing module 135 may transmit the message by the worker received from the user terminal 20W to the user terminal 20B as a message from the seller (user terminal 20S). Further, the display control module of the user terminal 20B may display the message received from the user terminal 20W via the server 10 on the display device 251 as a message from the seller (user terminal 20S). This makes the buyer feel as if they are exchanging messages with the seller.

(S402) Further, during the listing of the product, the listing agency processing module 135 of the server 10 executes the processing related to the automatic change when the automatic change is set for the product price in the product table 133b. Specifically, the listing agency processing module 135 of the server 10 notifies the user terminal 20S of the proposal for automatic change when a predetermined timing specified in the automatic change arrives (S402a). Next, the user terminal 20S transmission / reception module transmits approval or rejection of the automatic change to the server 10 in response to the operation of the touch panel 252 by the seller (S402b). Next, when the listing agency processing module 135 of the server 10 receives the approval for the automatic change from the user terminal 20S, the selling agent processing module 135 changes the product price in the product table 133b according to the setting of the automatic change. The listing agency processing module 135 of the server 10 does not change the product price in the product table 133b when it receives a refusal for the automatic change from the user terminal 20S.

(S403) The buyer who decides to purchase the product after the above-mentioned processing during listing (S401, S402, etc.) is appropriately executed inputs the purchase application to the user terminal 20B by operating the touch panel 252.

(S404) Next, the trading processing module 134 of the server 10 transmits the purchase application received from the user terminal 20B to the user terminal 20S.

(S405) Next, when the seller inputs the purchase consent by operating the touch panel 252, the transmission / reception module 234 of the user terminal 20S transmits the purchase consent to the server 10.

(S406) Next, when the purchase / sale processing module 134 of the server 10 receives the purchase consent from the user terminal 20S, the product table 133b is updated according to the purchase consent. Specifically, the trading processing module 134 registers the user ID of the buyer in association with the corresponding product ID in the product table 133b. Further, the sales processing module 134 changes the status associated with the product ID to, for example, "sales contract". As a result, the purchase of the product will not be accepted.

(S407) Next, the trading processing module 134 of the server 10 transmits a contract notification to the effect that the trading has been completed to the user terminal 20B.

(S408) Next, the listing agency processing module 135 of the server 10 transmits a shipping instruction instructing the shipping of the product to the user terminal 20W.

(S409) Next, the display control module of the user terminal 20W displays the shipping instruction received from the server 10 on the display device 251.

(S410) Next, the worker requests the delivery person to deliver the product to the buyer according to the shipping instruction displayed on the user terminal 20W.

(S411) Next, the delivery person terminal 30 transmits a notification to the server 10 that the request for delivery of the product has been accepted in response to the operation of the delivery person.

(S412) Next, the listing agency processing module 135 of the server 10 transmits a shipping notification notifying that the product has been shipped to the user terminal 20B.

(S413) Next, the display control module of the user terminal 20B displays the shipping notification received from the server 10 on the display device 251.

(S414) Next, the delivery person delivers the goods to the buyer.

(S415) Next, the user terminal 20B receives the input of the evaluation via the operation of the touch panel 252 by the buyer, and then transmits the evaluation to the server 10. Here, the evaluation may be an arbitrary evaluation such as qualitative or quantitative evaluation for the product purchased by the buyer or the seller who is the seller.

<< From withdrawal of listing to grant of reward >>
FIG. 13 is a diagram showing an example of processing of the electronic commerce system 1 according to the first embodiment. In this process, the seller withdraws the listing of the unsold product for the product for which the worker has requested the listing work on behalf of the worker. As a result, the purchase or unsold amount of all one or more items packed in the box is confirmed. The server 10 determines the distribution to each of the seller and the worker from the sales amount of the product. Further, the server 10 can request, for example, a predetermined purchaser to purchase the unsold product for the unsold product.

(S501) The user terminal 20S transmits a listing withdrawal request for an unsold product to the server 10 in response to an operation of the touch panel 252 by the seller. The listing withdrawal request includes a product ID related to the product for which the listing is desired to be withdrawn.

(S502) The trading processing module 134 of the server 10 updates the product table 133b based on the listing withdrawal request received from the user terminal 20S. Specifically, the trading processing module 134 changes the status of the product ID included in the listing withdrawal request to, for example, "listing withdrawal" in the product table 133b. As a result, the purchase of the product will not be accepted.

(S503) When the listing agency processing module 135 of the server 10 purchases or withdraws all the products related to the box ID, the status of the box ID is changed to, for example, "end of listing" in the box table 133c. To do.

(S504) Next, the listing agency processing module 135 of the server 10 transmits a shipping instruction instructing the shipping of the unsold product to the user terminal 20W.

(S505) Next, the display control module of the user terminal 20W displays the shipping instruction received from the server 10 on the display device 251.

(S506) Next, the transmission / reception module of the user terminal 20W transmits a request for collection of unsold products by the delivery person to the server 10 in response to the operation of the touch panel 252 by the worker.

(S507) Next, when the exhibition agency processing module 135 of the server 10 receives the collection request from the user terminal 20W, it transmits the collection instruction of the unsold goods to the delivery person terminal 30.

(S508) Next, the delivery person visits the worker's whereabouts by appropriately referring to the collection instruction acquired from the server 10 by the delivery person terminal 30. Then, the worker delivers the unsold goods related to the shipping instruction to the delivery person.

(S509) Next, the delivery person terminal 30 transmits a collection completion notification to the server 10 to the effect that the collection of the unsold goods is completed in response to the operation by the delivery person. The unsold goods collected by the delivery person may be subsequently purchased by, for example, a predetermined purchaser.

(S510) Next, the transmission / reception module of the user terminal 20S transmits the evaluation to the worker to the server 10 in response to the operation of the touch panel 252 by the seller.

(S511) Next, the exhibition agency processing module 135 of the server 10 registers the evaluation of the worker received from the user terminal 20S in a predetermined table. For example, the exhibition agency processing module 135 may register the evaluation of the worker received from the user terminal 20S in the "user information" in the user table 133a. Alternatively, the exhibition agency processing module 135 may register the evaluation of the worker received from the user terminal 20S in association with the corresponding box ID in the box table 133c.

(S512) Next, the listing agency processing module 135 of the server 10 grants at least a part of the sales amount of the purchased product (for example, the amount after deducting the reward and the commission to the worker) to the seller (for example,). Update user table 133a) is executed.

(S513) Next, the listing agency processing module 135 of the server 10 executes a process of giving a predetermined reward to the worker (for example, updating the user table 133a). The amount of remuneration to the worker may be determined by any method, and may be, for example, a predetermined ratio of the sales amount of the purchased product.

<Modification example>
In the above-described embodiment, the listing agency processing module 135 determines the worker from the user who holds the worker account identified by the worker ID. However, in the modified example, the listing agency processing module 135 may determine the worker from any user who does not have the worker account identified by the worker ID in response to the listing agency application. Further, in another modification, it is not necessary to provide the worker ID or the worker account itself.

The disclosed technology is not limited to each of the above-described embodiments, and can be implemented in various other forms within a range that does not deviate from the gist of the disclosed technology. For this reason, each of the above embodiments is merely an example in all respects and is not to be construed in a limited manner. For example, the above-mentioned processing steps can be arbitrarily changed in order or executed in parallel within a range that does not cause a contradiction in the processing contents.

The program of each embodiment of the present disclosure may be provided stored in a computer-readable storage medium. The storage medium can store the program in a "non-temporary tangible medium". Programs include, but are not limited to, software programs and computer programs as examples.

1 ... Electronic commerce system 10 ... Server 20, 20S, 20B, 20W ... User terminal 30 ... Delivery terminal 110, 210 ... Processing device (CPU)
120, 220 ... Communication network interface 130, 230 ... Memory 131, 231 ... Operating system 132, 232 ... Network communication module 133a ... User table 133b ... Product table 133c ... Box table 133d ... Box item table 133e ... Proposal information table 134 ... Buying and selling Processing module 135 ... Exhibition agency processing module 136 ... Notification processing module 140, 240 ... Communication bus 233 ... Display control module 234 ... Transmission / reception module

Claims (12)

An information processing method executed by an information processing device including a memory that stores user information related to each of a plurality of users in association with user identification information and one or more processors.
The one or more processors
Accepting a proxy application for listing work related to the one or more products from an information processing device used by a seller who sells one or more products.
In response to the proxy application, a worker who acts on behalf of at least a part of the listing work related to the one or more products is determined from the plurality of users.
To associate the worker with the one or more products and store the worker in the memory.
Information processing method to execute. By associating the worker with the one or more products and storing them in the memory, the worker can be used as box identification information for identifying a predetermined box for packing the one or more products. Including linking and storing in the memory,
The information processing method according to claim 1. To associate the worker with the one or more products and store the worker in the memory, the worker is associated with the product identification information for identifying each of the one or more products and stored in the memory. Including memorizing,
The information processing method according to claim 1. Determining the worker from the plurality of users stored in the memory includes determining the worker from among the users having a worker account among the plurality of users stored in the memory.
The information processing method according to any one of claims 1 to 3. The one or more processors further
Accepting proposal information related to the one or more products from the information processing device used by the worker, and
The proposal information includes transmitting the proposal information to an information processing device used by the seller.
The information processing method according to any one of claims 1 to 4. The proposed information includes a proposed product name which is a product name proposed by the worker, a proposed product price which is a product price proposed by the worker, a proposed product description which is a product description proposed by the worker, and the proposed product description by the worker. Includes at least one of the proposed product images that are product images,
The information processing method according to claim 5. The proposed product price includes an automatic change that changes the product price at a predetermined timing.
The information processing method according to claim 6. The one or more processors further
Receiving the worker's message related to the one or more products from the information processing device used by the worker, and
Including sending a message of the worker to an information processing device used by the buyer of the one or more products.
The information processing method according to any one of claims 1 to 7. Sending the worker's message to the information processing device used by the buyer includes sending the worker's message as a message by the seller.
The information processing method according to claim 8. The one or more processors further
Receiving the buyer's message related to the one or more products from the information processing device used by the buyer, and
Including sending the buyer's message to the information processing device used by the worker.
The information processing method according to any one of claims 8 or 9. A program to be executed by an information processing device including a memory that stores user information related to each of a plurality of users in association with user identification information and one or more processors.
For the one or more processors
Accepting proxy applications for listing work related to one or more products from information processing devices used by sellers of one or more products.
In response to the proxy application, a worker who acts on behalf of at least a part of the listing work related to the one or more products is determined from the plurality of users.
To associate the worker with the one or more products and store the worker in the memory.
A program that executes. An information processing device including a memory that stores user information related to each of a plurality of users in association with user identification information and one or more processors.
The one or more processors
A reception unit that accepts proxy applications for listing work related to one or more products from information processing devices used by sellers of one or more products.
A determination unit that determines from the plurality of users a worker who acts on behalf of at least a part of the listing work related to the one or more products in response to the proxy application.
A storage unit that associates the worker with the one or more products and stores the worker in the memory.
Information processing device.

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