JP2001265869A - System and method for mediating in reservation - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently mediate in reservation for store use between a customer and a store in real time as the both desire. SOLUTION: A terminal SHTi of the store and a terminal UTi of the user, and a server 107 and a database 102 are connected through a network 101. The store register store information including store name data, seat vacancy information, and information showing features of services that the store provides in a store information table 104. Reservation information, sent by the user, which shows store information on a store desiring reservation for use is received by the server 107. A store list notification function 109 retrieves store information which meets the reservation information from the table 104 according to the received reservation information and outputs it through the terminal UTi of the user. The user reserves the use of the store by a store reserving function 113 by using information on the desired store according to the outputted store information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation mediation system and method using a communication network, and more particularly to a reservation between a user and a store so that the user can make a reservation for use of a store such as a restaurant or a pub through the communication network. The present invention relates to a reservation mediation system and method for mediating reservations in real time.

[0002]

2. Description of the Related Art Conventionally, a service business for accepting reservations for concerts, airline tickets, and the like on the Internet has been implemented.
However, the number of offerings that have been handled by these existing reservation services does not dynamically increase or decrease but only decreases by a certain date, such as vacant seat reservations at restaurants and izakayas. , The number of vacant seats changes every moment.

[0003] Of course, restaurants and izakayas are also reserved in advance, so that it is conceivable to apply the same service as a ticket reservation service such as a concert or an airplane to such a form of reservation. . In this case, vacant seat reservations such as restaurants and izakayas are characterized by the fact that the number of shops on the provider side is unspecified and varies in real time, and the provided products, that is, the number of vacant seats also varies in real time. I have. At the time of vacant reservation such as a restaurant or a pub, information on products currently available for the product desired by the user is
It is desired that the user be able to select and acquire, that is, make a reservation, a product considered most suitable as a desired product from the currently available products provided by providing the product in real time to the user.

Conventionally, however, there has been no service for providing the user with current vacant seat information of a plurality of restaurants and izakayas at the time of searching for a store with available vacancies in a restaurant or izakaya. Therefore, the user needs to inquire each store individually by telephone or the like as to whether it is currently available or to go directly to the store to inquire whether it is currently available, and the user's reservation of the store is inefficient. Was.

[0005] Therefore, in a situation where a provider and its provisions change dynamically and in real time, such as a reservation of a vacant seat in a restaurant or a pub, the user can quickly find a store that meets the conditions desired by the user. It would be desirable to be able to search and select easily, and that the store be able to acquire a quantity of customers according to the current store usage or reservation status without missing a chance.

SUMMARY OF THE INVENTION It is therefore an object of the present invention to provide a reservation mediation system and method capable of mediating a reservation for store use as desired by both the customer and the store in real time and efficiently. .

[0007]

A reservation mediation system according to one aspect of the present invention comprises a store information processing terminal provided at a plurality of stores via a communication line and a customer information processing terminal possessed by a plurality of customers. The following features are provided so as to connect and process a reservation for use of a store by a customer between the customer and the store.

This reservation mediation system includes a store information storage unit, a reservation information receiving unit, a reservation information receiving unit, a store information search unit, and a search result output unit.

[0009] The store information storage means is provided with store identification data for uniquely specifying the store, customer acceptability data indicating the number of customers that the store can accept, and the store acceptability data sequentially supplied from the store information processing terminal. Is registered and stored for each store.

[0010] The reservation information receiving means receives the reservation information including the condition data indicating the condition of the store information on the store for which the customer desires to reserve use transmitted from the customer information processing terminal.

[0011] The store information search means is provided from the store information storage means based on the reservation information received by the reservation information receiving means.
The store information satisfying the condition data of the reservation information is searched.

The search result output means outputs the search result by the shop information search means via the customer information processing terminal.

Accordingly, store information including customer-acceptable data that changes every moment in a plurality of stores via the communication line is sequentially registered in the store information storage means, and the reservation information presented by the customer from the registered store information. Only the shop information of the shop that satisfies the condition data is retrieved and output to the customer.

[0014] Therefore, the customer does not need to contact each store at random to inquire whether it is available or to go directly to the store to inquire whether it can be used. It is possible to collectively obtain shop information while staying there. Then, the user can select a desired store from the obtained store information and make a reservation for use in the store, so that the customer can efficiently make a reservation for the desired store as necessary. it can.

In the above-described reservation mediation system, when the search result includes one or more store information satisfying the condition data of the reservation information, the system further comprises a reservation request receiving means, a reservation application means, and a reservation receiving means. It may be configured as follows.

The reservation request receiving means receives a request for reservation for a store corresponding to the store information selected from the search result output from the customer information processing terminal and transmitted from the customer information processing terminal.

When the reservation request is received by the reservation request receiving means, the reservation application means transmits reservation identification data for specifying the reservation to the store information processing terminal of the store from which the reservation was requested. To apply for the reservation.

The reservation receiving means requests the reservation in response to receiving the reservation receiving data transmitted from the store information processing terminal and indicating that the reservation applied by the reservation applying means at the store has been received. The reservation identification data is transmitted and output to the customer information processing terminal.

Therefore, when the customer transmits a reservation request for the store corresponding to the store information selected from the search result, the reservation application means and the reservation accepting means transmit the reservation identification data for specifying the reservation to the customer. The reservation is transmitted to the store that has received the reservation, and the reservation procedure between the store and the customer is completed.

Therefore, the customer does not need to call the selected store and negotiate with the clerk to make a reservation application.
The reservation procedure is completed only by transmitting the reservation request. Thereafter, when the customer uses the store, the reservation identification data received by the customer is presented to the store, and the reservation matches the reservation identification data received in advance with the reservation identification data presented by the customer. Accordingly, it is possible to easily specify that the customer is the customer who has accepted the reservation, and therefore, even if the reservation has been established through mediation, troubles related to the reservation between the customer and the store can be avoided.

In the above-described reservation mediation system, when the search result indicates that the store information satisfying the condition data of the reservation information has not been registered in the store information storage section, the store based on the reservation information by the store information search means is used. The search of the information storage means is repeated.

Therefore, when shop information that satisfies the condition data of the reservation information transmitted by the customer is not registered in the shop information storage unit, the shop information sequentially supplied from the shop information processing terminal is registered and the content is updated. The search for the store information storage means to be performed is repeated.

Therefore, the customer can more reliably obtain shop information that satisfies desired condition data. Also,
The store registers the store information one after another, and the search is repeated, so that the store information is frequently searched, and the store information is not lost.

In the above-mentioned reservation mediation system, the reservation information further includes period designation data for designating a period during which a search result based on the reservation information by the store information retrieval unit is outputted by the search result output unit. . And
The search by the store information search means is repeated over a period specified by the period specification data.

Therefore, the customer can continuously obtain the search result by the store information search means until the time specified by the period specification data, that is, the desired period. Therefore, for example, when the customer wants to make a reservation at a store for lunch during lunch break, the customer sets the period designation data to the data indicating the lunch break period, so that the customer can keep the desired data until the lunch break ends. Since it is possible to obtain a search result of shop information that satisfies the conditions for performing, the convenience is excellent.

In the above-described reservation mediation system, the condition data further includes store designation data for uniquely designating a store desired by the customer to use. If the search result indicates that the store information that satisfies the condition data of the reservation information has not been registered in the store information storage unit, the store information search unit searches the store information storage unit based on the reservation information by specifying the store designation. The process is repeated until shop information satisfying the condition data including the data is searched.

Therefore, the customer can continuously obtain the search result by the store information search means until the store information of the store specified by the store specification data is searched.

Therefore, for example, for a customer who satisfies the condition data but is not a specific store and is not another store, the store information is registered in the store information storage means by the specific store. Since the shop information can be promptly output to the customer as a search result, the customer can make a reservation for the specific shop without waiting more than necessary, which is excellent in convenience.

In the above-mentioned reservation mediation system, the reservation storage means for storing and storing the reservation information received by the reservation information receiving means, and the reservation information transmitted from the store information processing terminal,
The reservation information presenting means for reading the reservation information from the reservation storage means based on the reservation information presentation request for requesting the presentation of the reservation information, transmitting the reservation information to the store information processing terminal which has requested the presentation of the reservation information, and outputting the same. Be provided.

Therefore, the store can obtain the reservation information of the customer stored in the reservation storage means by transmitting the request for presenting the reservation information.

Therefore, the store confirms the contents of the obtained reservation information by the customer, and conducts a market research to find out whether the demand for the store satisfying what condition data is high or low. Thus, it can be reflected in the service content of the shop.

Further, the store compares the contents of the obtained reservation information by the customer with the acceptable data of the customer of the current store, and stores the store information in the store information storage means at a timing determined to be appropriate. It can be registered and added to the search target of the shop information search means. Therefore, the store has a high probability of acquiring the customer's use reservation at a timing when the customer can reliably accept the customer, and does not miss an opportunity to acquire the customer.

In the above-mentioned reservation mediation system, the store information storage means further stores store evaluation information indicating the evaluation of the service provided by the store corresponding to the store information for each store. Then, when the customer uses the store that has received the customer's reservation, the store information is used by using the store evaluation data transmitted from the customer information processing terminal and indicating the evaluation of the service provided by the customer. The information processing apparatus further includes evaluation updating means for updating the store evaluation information corresponding to the store in the storage means. Then, the search result output means outputs the shop information obtained from the search result according to the priority order based on the corresponding evaluation information.

Therefore, the store information obtained by the search result output by the search result output means is output in the order of the store having the highest evaluation for the service.

Therefore, since the shop information is presented to the customer in the order of higher service evaluation, the shop with higher service evaluation can be selected and reserved for the shop. In addition, for a store, the higher the quality of the service, the more preferentially the store information is presented to the customer. Therefore, it is necessary to provide a high quality service. In this way, the customer has more opportunities to make reservations with a store that provides high-quality services, and the store has more opportunities to obtain customers by providing high-quality services.

In the above-mentioned reservation mediation system, further, for each customer, customer data storage means for storing customer evaluation data added in accordance with transmission of store evaluation data, A reservation information registering means for storing and registering the reservation information when the store information satisfying the data indicates that the store information is not registered in the store information storage unit. The search for the shop information based on each of the reservation information registered by the reservation information registration means is performed in accordance with the priority order based on the customer evaluation data in the customer data storage corresponding to the reservation information.

Therefore, the customer evaluation data corresponding to the customer is added as the store evaluation data is transmitted, and the store information is searched with higher priority based on the reservation information of the customer. It is also possible to make a reservation at a desired store with priority.

Therefore, since the store evaluation data collected from the customer is increased, the accuracy of the store evaluation information is improved, and the customer can make a reservation at a more useful store.

In the above-described reservation mediation system, the store information storage means may be configured such that store information of the store is sequentially registered via the communication line by the store information processing terminal.

Therefore, the store side automatically registers and stores the store information in the store information storage means by the store information processing terminal automatically, so that the work for registering the store information is avoided and the store information is used. Burden is reduced.

Further, since the registration is automatically performed, it is possible to surely prevent the store information from being retrieved from the search target by the store information retrieval means due to forgetting to register the store information. Absent.

In the above-mentioned reservation mediation system, the store information storage means registers and stores the store information in response to receiving the request for registering store information of the store transmitted from the store information processing terminal. May be configured.

Therefore, the store transmits the registration request in accordance with the use situation by the customer, thereby registering the store information,
Since it can be included in the search target by the shop information search means, it can be used by the customer while responding to the situation of use by the customer of the shop, in other words, according to the situation that the shop is prosperous or quiet. You can get a reservation.

In the above-mentioned reservation mediation system,
The feature data in the store information may include advertisement data for advertising the service of the store.

Therefore, when shop information is output as a search result by the shop information search means, advertisement information is also presented, and the service provided by the shop is advertised to the customer.
Therefore, it is economical for the store to be able to advertise the store's services to customers without using other special media. In addition, for the customer, the store for which the user wishes to apply for use reservation is determined from the store information output and presented.
Since the selection can be made with reference to the advertisement data presented at the same time, the customer can select a desired shop more accurately and is excellent in convenience.

In the above-described reservation mediation system, the condition data of the reservation information may include regional data for specifying the location area of the store for which reservation of use is desired.

Therefore, when store information is output as a search result by the store information search means, only store information corresponding to a store located in a desired area is output. Therefore, the customer can make a reservation by selecting store information of an appropriate store from stores located in a desired area, and even when applying for a reservation from a destination or a business trip, he or she works at home or at work. A desired store can be selected from stores located around the company, which is excellent in convenience.

[0048] Further, it may be configured to further include an area determining means for determining the above-mentioned area data based on information for specifying the location area of the customer information processing terminal which transmitted the reservation information.

Therefore, even if the customer does not include the data specifying the area in the reservation information, the customer can search for the information based on the reservation information including the area data determined based on the location of the customer information processing terminal of the customer. The shop information is output and presented. Therefore, the customer can select a store more suitable for the desired conditions from stores located near his / her location, make a reservation for use, and immediately go to the store and use it. Excellent in convenience.

In the above-mentioned reservation mediation system, the usage fee of the system for the customer may be discounted according to the customer evaluation data for each customer.

Therefore, the customer evaluation data corresponding to the customer is added as the store evaluation data is transmitted, and the discount rate of the usage fee becomes higher.

Therefore, the store evaluation data collected from the customer is increased, the accuracy of the store evaluation information is improved, and the customer can make a reservation at a more useful store.

[0053] A reservation mediation method according to another aspect of the present invention is a method of mediating and processing a reservation by a customer to use a store between the customer and the store via a communication line.
It has the following features.

According to the reservation mediation method, the shop-specific data for uniquely specifying the shop, customer-acceptable data indicating the quantity of the customers that can be accepted by the shop, and the shop-supplied data provided sequentially from the shop are provided. A store information storing step for storing, for each store, the store information including the characteristic data indicating the characteristics of the service to be performed, and the conditions of the store information transmitted from the customer for the store for which the customer desires to make a reservation for use. A reservation information receiving step of receiving reservation information including the indicated condition data; and store information stored in the store information storage step based on the reservation information received by the reservation information receiving means, the condition data of the reservation information being satisfied. The system includes a store information search step of searching store information, and a search result output step of outputting a search result of the store information search step to a customer.

Therefore, store information including customer-acceptable data that changes every moment in a plurality of stores via the communication line is sequentially stored in the store information storing step, and the reservation information presented by the customer from the stored store information is stored. Only the shop information of the shop that satisfies the condition data is retrieved and output to the customer.

Therefore, the customer does not need to contact each store at random to inquire whether it is available or to go directly to the store to inquire whether it can be used. It is possible to collectively obtain shop information while staying there. Then, the user can select a desired store from the obtained store information and make a reservation for use in the store, so that the customer can efficiently make a reservation for the desired store as necessary. it can.

[0057]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a configuration diagram of a real-time reservation mediation system according to an embodiment of the present invention. In the figure, a real-time reservation mediation system includes a network 101 including the Internet, a database 102 connected to the network 101, a server computer (hereinafter abbreviated as “server”) 107 for realizing a plurality of functions related to real-time reservation mediation, User information processing terminal device (hereinafter abbreviated as terminal) UTi (i = 1,
, N) and information processing terminal devices (hereinafter abbreviated as terminals) SHTi of a plurality of stores (i = 1, 2, 3,..., N)
And Each of the user and the store desiring to use the system operates the terminal UTi and the terminal SHTi to use the system while communicating with the server 107. The database 102 is provided as an external storage device of the server 107. In the database 102,
A contract shop table 103, a shop information table 104, a contract user table 105, and a reservation registration table 106 are registered, and the contents thereof are accessed by the server 107 via the network 101.

Here, as the user terminal UTi,
A terminal that can be connected to the network 101, such as a personal computer, mobile, cable television, or mobile phone.

The store terminal SHTi is POS
(Short for point-off sales) P applied to the system
It is a terminal that can be connected to the network 101 including the OS terminal.

The thin lines other than the arrows in the drawing are lines for indicating that they are communicably connected to the network 101 by wire or wirelessly, and the thick arrows indicate the transmission and reception of information via the network 101. Line.

Each of FIGS. 2 to 4 corresponds to the server 1 of FIG.
07, terminal UTi and terminal SHTi.
5 to 8 are configuration diagrams of the contract shop table 103, the shop information table 104, the contract user table 105, and the reservation registration table 106 of the database 102.

In FIG. 2, a server 107 is a CPU (abbreviated central processing unit) 1071 for centrally managing and controlling the server itself, and a program memory in which programs for realizing various functions are stored in advance. 107
2. Data memory 107 for storing various data
3. Communication I / F (abbreviation of interface) 107 for communication connection between the network 101 and the server 107
4, an input unit 1075 including a key for inputting information and a mouse, and an output unit 1076 including a display unit for outputting information, a print unit, a voice output unit, and the like.

The CPU 1071 has a reservation monitoring timer TM as described later. Also, the data memory 1073
Contains a plurality of user name data UNi (i = 1, 2, 3,
.., N) are stored.

In FIG. 3, a terminal UTi has a CPU (abbreviated central processing unit) 1171 for centrally managing and controlling the terminal itself, and a program memory in which programs for realizing various functions are stored in advance. 1172, a data memory 1173 storing various data, and a communication I for communication-connecting the network 101 with the terminal.
/ F (abbreviation of interface) 1174, an input unit 1175 including keys for inputting information, a mouse, and the like, and an output unit 1176 including a display unit for outputting information, a print unit, a voice output unit, and the like. .

The output unit 1176 has a function of displaying a screen based on the screen information received from the server 107.
By operating the input unit 1175, the output unit 1176
Can be input on the screen requested by the server 107. The input information is transmitted to the server 107 by a predetermined operation via the input unit 1175.

In FIG. 4, a terminal SHTi is a CPU (abbreviated central processing unit) 1271 for centrally managing and controlling the terminal itself, and a program memory in which programs for realizing various functions are stored in advance. 1272,
A data memory 1273 in which various data are stored, a communication I / F (abbreviation of interface) 1274 for communication-connecting the network 101 and the terminal, an input unit including a key for inputting information, a mouse, and the like 1275, and an output unit 1276 including a display unit for outputting information, a print unit, an audio output unit, and the like.

The output unit 1276 has a function of displaying a screen based on the screen information received from the server 107.
By operating the input unit 1275, the output unit 1276
Can be input on the screen requested by the server 107. The input information is transmitted to the server 107 by a predetermined operation via the input unit 1275.

In FIG. 5, the contract store table 103 includes:
For each of a plurality of stores contracted to use the service provided by the real-time reservation mediation system, the store name data 1031 indicating the name of the store, telephone number data 1032, address data 1033, and the system of the store are performed. Store static information (hereinafter referred to as contract store information) 10 comprising store evaluation information 1034 indicating
3A is registered.

In FIG. 6, the store information table 104 stores, for each of a plurality of stores contracted to use the service provided by the real-time reservation mediation system, store name data 1041 (store name data 1031) indicating the name of the store. The same content as described above), vacant seat information 1042 relating to the number of currently available vacant seats, etc., event information 1043 relating to the event of the store, and advertisement information 1044 relating to advertisement for promoting use of the store by the user. Information (hereinafter referred to as store information) 104A is registered. The advertisement information 1044 includes information indicating the type of the corresponding store.

In FIG. 7, the contract user table 105
For each user who has contracted to receive the service provided by the real-time reservation mediation system, user name data 1051 indicating the name of the user;
Information for specifying the user's contact information, for example, user telephone number data 1052 indicating a telephone number, user store specifying information 1053 for specifying a store used by the user via the system, and information by the user. User static information (hereinafter referred to as contract user information) 105A including user evaluation information 1054 relating to the evaluation of the usage status of the system is registered.

The contract user information 105A further includes information indicating an address (or a postal code), information indicating an age (or a date of birth), information indicating a gender, and information indicating the number of times the system has been used. You may. The user name data 1051 includes an ID for identifying the user.
It may be. Further, the telephone number data 1052 may be information indicating a mail address related to the network 101.

In FIG. 8, the reservation registration table 106 stores the contents of the reservation as the reservation registration information 106A when the user desires to make a reservation for use of the store, and when a store that meets the desired conditions for the reservation is not immediately found. Registered temporarily. The reservation registration information 106A contains the user name data 1061 (user name data 10) of the user who made the reservation.
51), store type data 1062 indicating the type of store for which the user wants to make a reservation, desired seat number data 1063 indicating the desired number of seats, desired use time data 1064 indicating the desired use time, and will be described later. It is made up of dynamic information on the reservation contents of the user, consisting of the shop designation option data 165 and the term designation option data 166. Here, the information indicating the type of store included in the store information 104A or the reservation registration information 106A is information indicating the type of a pub, a restaurant, a karaoke store, a bowling alley, and the like.

Referring to FIG. 1, server 107 has a store information registration function 108, a store list notification function 109, a position detection function 110, a reservation registration function 111, and a reservation registration notification function 11.
2. It has a store reservation function 113, a store evaluation function 114, and a user list notification function 115. Programs for realizing these functions are registered in advance in the program memory 1072 of FIG. The store information registration function 108
Upon receiving a registration request for the store information 104A of the store from a contract store that has contracted to use the system, the store information is stored in the store information table 104 of the database 102 and registered.

The store list notification function 109 receives the presentation of the conditions of the store desired to be used from the user who has contracted to use the system, and extracts the corresponding store information 104 A from the store information table 104 of the database 102. do it,
Notify the user in list form.

The position detection function 110 uses the store list notification function 109 when the user presents the conditions of the store desired to be used, without the user himself specifying the store search area (region) as the presentation condition. It operates so that the shop information 104A of the shop located in the area closest to the user is extracted.

In the reservation registering function 111, the store list notifying function 109 allows the user to receive notification of the store list because the store information 104A satisfying the condition presented by the user is not registered in the store information table 104. If it is not possible, or if there is no store information 104A of the store that satisfies the user in the received store list, the store information 104 that matches the conditions of the store that the user wants to use
Until A is registered in the store information table 104, the information indicating the condition of the store that the user desires to use is registered registration information 1
06A is registered in the reservation registration table 106.

The reservation registration notifying function 112 searches the store information table 104 on the basis of the reservation registration information 106A registered in the reservation registration table 106 by the reservation registration function 111, and stores stores that satisfy the reservation registration information 106A. When the information 104A is found, the reservation registration information 106
The user corresponding to A is notified to that effect.

The user list notifying function 115 is used when the contracted store of the system wants to know the condition of the user who wants the store at present. The registration information 106A is notified as a list-format user list.

The store reservation function 113 receives the notification of the store list including the store information 104A of one or more stores that match the condition desired by the user, and selects the desired store information 104A from the store list. When the decision is made, the user makes a reservation for use at the corresponding store.

The user store evaluation function 114 obtains, from the user after the user actually uses the store reserved through the system, information on store evaluation relating to the customer service of the store and obtains, for example, points. Is used to update the store evaluation information 1034 and the user evaluation information 1054 for the store and the user in accordance with the evaluation. Details of the evaluation information and the updating process will be described later.

FIG. 9 is a diagram showing an outline of the operation of the server in the real-time reservation mediation system according to the present embodiment. The server 107 is always running. As shown in the figure, the server 107 has a timer expiration event of a reservation registration monitoring timer (not shown) for activating a reservation registration monitoring function, and a waiting state EW for various events from a user or a store connected via the network 101. It is in.

The CPU 1071 of the server 107 starts processing by the store list notification function 109 when receiving a store list request R1 from the user (R11), and when receiving a store reservation request R2 from the user, the store reservation function 113. (R21), and a request for reservation registration R3 is issued from the user.
When the request is received, the processing by the reservation registration function 111 is started (R31), and when the request R5 of the store evaluation is received from the user, the process by the store evaluation function 114 is started (R5).
1) When a request R4 for canceling reservation registration is received from the user, the reservation registration information of the user who issued the request R4 is deleted from the reservation registration monitoring list for registering the reservation registration information of the user. (R41). When the processing of each of these functions is completed, the CPU 1071 of the server 107 transitions to the event waiting state EW again.

When the user issues (transmits) these requests R1 to R5 to the server 107, the user name data registered in various tables of the database 102 in order to uniquely identify the user. Is transmitted together with the user name data corresponding to. Therefore, the server 10
When the request is received, the CPU 1071 can search the corresponding table in the database 102 based on the user name data received together.

The CPU 1071 of the server 107
When the request R7 for registering the store information 104A is received from the store, the process by the store information registration function 108 is started (R71).
When the user list request R6 is received from the store, the processing by the user list notification function 115 is started (R61). When the processing of each function is completed, the CPU of the server 107
1071 transitions to the event waiting state EW again.

In a store where a POS system is installed and the POS terminal of the store is operated as a terminal SHTi, the POS system itself is connected to the network 10.
1 can be directly connected to the database 102. Therefore, when registering the store information 104A, without issuing the store information 104A registration request R7,
In other words, without the processing of the server 107, the store information 104A can be automatically written and registered in the store information table 104 of the database 102 automatically by the program control of the POS system.

When the store issues (transmits) the requests R6 and R7 as described above to the server 107, the store name registered in various tables of the database 102 in order to uniquely identify the store. Store name data corresponding to the data is also transmitted. Therefore, the CPU 10 of the server 107
When receiving the request, the server 71 can search the corresponding table of the database 102 based on the store name data received together.

The CPU 1071 of the server 107
When the event R8 is received due to expiration of the predetermined time by the reservation registration monitoring timer TM, the reservation registration information 10 of the user is stored in the reservation registration monitoring list 177.
6A is included or not (R
81), if it is indicated (NO in R81), the processing by the reservation registration notification function 112 is started (R82), and when the processing by the reservation registration notification function 112 is completed, the reservation registration monitoring timer TM is started again ( R83), the state transits to the event waiting state EW. On the other hand, the reservation registration monitoring list 177
Does not indicate that the user's reservation registration information 106A is included (YES in R81),
Without performing any processing, the reservation registration monitoring timer TM is started again (R83), and the state transits to the event waiting state EW.

Next, the functions of the server 107 will be described in detail in the following (No. 1) to (No. 5), assuming a certain scenario.

(Part 1) First, when there is a request for registration of store information 104A from a store (hereinafter referred to as an uncontracted store) to which a service contract provided by the system has not been made, the system provides the service. A description will be given of a case where a store that has a service use contract (hereinafter, referred to as a contract store) requests registration of store information 104A. FIG. 10 is a sequence diagram showing an operation of the store information registration function 108 in FIG. is there. FIG. 11 is a flowchart showing the operation of the store information registration function 108 in relation to FIG. FIG.
2 is a processing flowchart showing the operation of the store contract procedure function 108A of FIG. Here, the store information registration function 10
8 will be described with reference to FIGS.

First, a case will be described in which an uncontracted store requests registration of store information 104A. CP of server 107
U1071 stores information 1 from the non-contracted store A (see FIG. 1).
Upon receiving the registration request R7 of 04A (TT1 in FIG. 10),
The processing by the store information registration function 108 is started.

The store information registration function 108 determines that the store A that issued the request R7 is an uncontracted store because the store name data received with the request R7 has not been registered in the contracted store table 103 (FIG. (NO in ST1 of FIG. 11), a notification that the store information registration service cannot be used is sent together with the item data necessary for the contract (TT2 in FIG. 10, ST7 in FIG. 11). Here, if the non-contracted store A desires to use the system, a contract for use of the system (YES in ST8 of FIG. 11) is made.
The processing by the store contract procedure function 108A shown in FIG. On the other hand, if the user does not wish to use a contract (S
(NO at T8), the processing by the store information registration function 108 ends.

Input unit 127 of terminal SHTi of uncontracted store A
5 is operated, and the information necessary for the contract, that is, the contract store information 1 is corresponded to the contract necessary item data previously received.
03A store name data 1031 and store telephone number data 10
When the information for composing the address 32 and the address data 1033 is input and transmitted (TT3 in FIG. 10), in FIG. 12, the CPU 1071 of the server 107 receives the information corresponding to the contract necessary item data (FIG. 10). 12 ST1
1) If the content of the received information satisfies the information necessary for the contract (YES in ST12 of FIG. 12), the contract is accepted,
The terminal SHTi of the non-contracted store A is notified of this (ST13 in FIG. 12, TT4 in FIG. 10), and the received content is registered as new contracted store information 103A in the contracted store table 103 of the database 102 (FIG. 12). ST14, FIG.
TT5). Thereby, the contract procedure for using the system with the store A ends.

Then, in the store information registration function 108,
The CPU 1071 notifies the terminal SHTi of the new contract shop A of data of items necessary for registering the shop information 104A (TT6 in FIG. 10, ST2 in FIG. 11). When receiving the necessary item data, the terminal SHTi of the new contract shop A receives the information corresponding to the received contents, that is, the shop name data 1041, the vacant seat information 1042 relating to the current number of vacant seats and the like.
And event information 1043 by operating the input unit 1275 and transmitting it to the server 107 (TT in FIG. 10).
7). Upon receiving the transmitted information (YES in ST3 of FIG. 11), CPU 1071 of server 107 determines that the received content satisfies the required item data (YES in ST4 of FIG. 11), and then stores the new contracted store. A's terminal S
A notification that the store information registration has been received is transmitted to the HTi (TT8 in FIG. 10, ST5 in FIG. 11), and the received information is stored in the store information table 104 of the database 102 in the store information table 104.
4A is additionally registered (TT9 in FIG. 10, S in FIG. 11).
T6). Thus, the registration function of the store information 104A by the store information registration function 108 ends.

Next, a case will be described where there is a request for registration of store information 104A from a contract store. CP of server 107
U1071 sends the shop information 10 from the contract shop B (see FIG. 1).
Upon receiving the registration request R7 of 4A (TT10 in FIG. 10),
The processing by the store information registration function 108 is started.

The store information registration function 108 determines that the store B that has issued the request R7 is a contract store because the store name data received together with the request R7 has already been registered in the contract store table 103 (FIG. 11). ST1), the following processing is performed to register the shop information 104A in the contract shop B in the same manner as described above (TT10 to TT14 in FIG. 10, FIG. 1).
1 (ST2 to ST6), and then the processing by the store information registration function 108 ends. However, since store B is a contract store, the process of store contract procedure 108A is omitted here.

(Part 2) Next, an operation when a user requests a reservation to use a store will be described.

FIG. 13 shows the store list notification function 109 of FIG.
FIG. 7 is a sequence diagram showing an operation of a store reservation function 113.
14 and 15 are flowcharts showing the operations of the store list notification function 109 and the store reservation function 113 in relation to FIG. A case where a store list is requested by a user who has contracted to use a service provided by the system will be described with reference to FIGS.

When the CPU 1071 of the server 107 receives the store list request R1 from the user (TT2 in FIG. 13)
0), the following processing by the store list notification function 109 is started.

First, the CPU 1071 is connected to the user terminal UT.
13 is notified of screen information for prompting the user to input search conditions for searching for a store desired by the user (FIG. 13).
TT21, ST21 in FIG. 14). And the CPU 10
When receiving information corresponding to the search condition from the user terminal UTi (ST22 in FIG. 13, ST22 in FIG. 14).
a) After confirming that the received information includes the information necessary for the search (ST22b in FIG. 14), the processing by the position detection function 110 is started (ST22c in FIG. 14).
At this time, in the position detection function 110, the CPU 1071
Detects the local location of the accessing user, and the processing by the location detection function 110 ends.

As a method for detecting the local position of the user described above, for example, there is the following method. In other words, if the terminal UTi of the user is a terminal fixedly connected to the network 101 by wire, the location can be specified from the area code of the caller (user) that transmitted the request R1. Wirelessly connected,
In other words, if it is a mobile terminal, the position of the caller (user) that has transmitted the request R1 can be specified using the service of the carrier.

Next, the CPU 1071 presents the information (address, district name, vicinity of a predetermined station, etc.) of the area (area) determined from the information of the detected position to the search condition of the search condition received by the user. Based on the search condition information to which the area information is added in addition to the information, the corresponding shop information 104A is searched and extracted from the shop information table 104 of the database 102 (TT23 and TT24 in FIG. 13, FIG. 14).
ST23). If shop information 104A corresponding to the above search conditions is obtained as a search result (ST24a in FIG. 14)
YES), the store evaluation information 1034 of each store is acquired from the contract store table 103 of the database 102 for each store included in the search result. Then, the shop information 104A obtained by the search is converted into the obtained evaluation information 1034.
Create a store list by sorting according to the evaluation content indicated by,
The store list is notified to the user terminal UTi (TT25 in FIG. 13, ST24b to ST25a in FIG. 14). Thereafter, the processing by the store list notification function 109 ends.

On the other hand, the shop information 1 corresponding to the search condition presented by the user to which the area information is added as a result of the search described above.
If 04A is not obtained (N in ST24a in FIG. 14)
O), the user terminal UTi is notified that there is no corresponding store. At this time, the user is inquired as to whether or not to register the conditions of the store for which reservation is desired (FIG. 1).
4 ST25b). If the user wishes to register a reservation (YES in ST25c in FIG. 14), a process by the reservation registration function 111 described later is started (ST2 in FIG. 14).
6) If the user does not want to make a reservation registration (NO in ST25c in FIG. 14), the processing by the store list notification function 109 ends.

As described above, since the shop information 104A is searched based on the search condition after adding the area information to the search condition presented by the user, the shop list presented to the user includes: Matches the conditions presented by the user,
In addition, the store information 104A of the store that is open near the place where the user is located is included, which is excellent in convenience for the user.

The user may add the information of the area desired by the user to the search condition to be presented, and then transmit the search condition to the server 107.

As described above, the store list notification function 109
According to the processing by, the store list request R1 of the user is
If there is the shop information 104A corresponding to the search condition presented by the user, the shop list is notified.
Then, the user finds the most satisfactory store in the store list, and requests the server 107 to make a reservation request R for the store.
In the case of issuing 2, the processing by the store reservation function 113 is started by the CPU 1071. Here, for example, it is assumed that a use reservation request has been made to store A.

In the store reservation function 113, the CPU 107
1 receives the reservation request R2 of the store A from the user terminal UTi (TT30 in FIG. 13), issues a unique reservation number APN corresponding to the reservation request R2, and stores the reservation number APN specified by the user. In order to try to reserve the store by notifying the terminal SHTi of A, and at the same time to wait for a response from the store A that tried to make the reservation, a predetermined time is measured by a timer (not shown) for waiting for a response. Start (TT31 and TT32 in FIG. 13, ST31a in FIG. 15)
And ST31b).

In the store reservation function 113, the CPU 107
No. 1 indicates that there was no response from the store A that attempted the reservation before the time measurement by the timer expired (ST32a in FIG. 15).
NO at ST32b and YES at ST32b), store A that attempted the reservation
A response timeout notification indicating that the response has expired is transmitted to the terminal SHTi together with the reservation number APN (S32c in FIG. 15). The timeout notification and the reservation number APN are received by the terminal SHTi and output to the output unit 127.
6, the clerk at store A can know that the reservation has been lost. Also, the user terminal UTi
, A reservation refusal notice is transmitted to the effect that the designated store A could not be reserved (ST32d in FIG. 15).

Thereafter, the CPU 1071 sets a penalty of not responding to the user's reservation request while registering the store information 104A in the real-time reservation mediation system with respect to the store A that attempted the reservation. Store A
Processing to reduce the evaluation of (ST32 in FIG. 15)
e). Specifically, the CPU 1071 stores the database 1
02, the contract store table 103 is accessed, and an update process is performed to lower the evaluation indicated by the store evaluation information 1034 of the store A. Thereafter, the processing by the store reservation function 113 ends.

If there is a response from the store A before the expiration of the time measurement by the timer for waiting for the response from the store A (TT32 in FIG. 13 and YES in ST32a in FIG. 15),
The CPU 1071 stops counting time by the timer (ST33a in FIG. 15). Then, in the case where the store A who tried the reservation in the response refuses the reservation (ST3 in FIG. 15).
(NO in 3b), the same processing (ST32d and ST32e in FIG. 15) as in the case of no response to the reservation is performed, and then the processing by the store reservation function 113 ends.

On the other hand, if the reservation is accepted in the response from the store A that attempted the reservation (YE in ST33b)
S), transmits a reservation confirmation notice indicating that the reservation has been made, together with the same reservation number APN issued when trying to reserve the store A to the user terminal UTi (TT in FIG. 13).
33, ST33C in FIG. 15). Note that the sequence in FIG. 13 is shown assuming a scenario in which store A who has attempted a reservation has accepted the reservation.

As described above, when the user's reservation for store A is completed, if the user is a contract user of the service provided by the reservation mediation system (here, the user is a contract user. Yes), CPU 1071
Accesses the contract user table 105 of the database 102 and obtains contract user information 105 corresponding to the user.
The store name data 1031 of store A and the like are additionally registered as the use store identification information 1053 of A (ST35 in FIG. 15). In addition, the contracted store table 103 of the database 102 is accessed, and the store evaluation information 1034 is updated so as to increase the evaluation indicated by the store evaluation information 1034 of the store A that has received the reservation (ST36 in FIG. 15). Thereafter, the processing by the store reservation function 113 ends.

As described above, the evaluation of the store indicated by the evaluation information 1034 of the store does not respond to the request for reservation at all, and the response attitude is insincere, or the store information 104A for urging the user to use the store is evaluated. If you do not want to accept a reservation while registering, it will be processed to lower,
The store list presented to the user (ST2 in FIG. 14)
In 5a), the priority is reduced and presented. As a result, a store having a low priority has no reservation and the sales of the store decrease.

As described above, it is inevitably required that a store subscribed to the use of the system respond in good faith to the reservation request. We can always offer good reservation service.

(Part 3) FIG. 16 shows the store list notification function 109, the reservation registration function 111, and the reservation registration notification function 1 of FIG.
FIG. 12 is a sequence diagram showing operations by the store reservation function and the store reservation function; FIG. 17 is a flowchart showing the operation of the reservation registration function 111 of FIG. FIG. 18 is a flowchart showing the operation of the reservation registration notification function 112 of FIG. FIG. 19 is a processing flowchart of a user contract procedure in the reservation registration function of FIG.

Here, when the shop information 104A that matches the condition desired by the user is not obtained, the reservation contents of the use of the user are registered until the desired shop information 104A is obtained. Such processing is shown. This processing will be described in detail with reference to FIGS.

First, in FIG.
When U1071 receives the store list request R1 from the user (TT20 in FIG. 16), the process by the store list notification function 109 is started, and the processes of TT21 to TT23 are performed. As a result, the store information 104A corresponding to the search condition presented by the user is processed in the same manner as in the processing of FIG. 13 described above.
Is searched.

As a result of the above search, if the shop information 104A corresponding to the presentation condition of the user is obtained, the processing shown in FIG. 13 is performed in the same manner.

Here, since it is assumed that the shop information 104A corresponding to the user's presentation condition cannot be obtained as a search result (TT24a in FIG. 16), the user's terminal UT
It is notified that there is no corresponding store for i (TT25a in FIG. 16).

When this notice is transmitted, the user is asked whether or not to make a reservation registration of the search condition of the shop desired this time. In response to this inquiry, upon receiving a reservation registration request R3 from the user (TT4 in FIG. 16).
6), the CPU 1071 of the server 107 starts processing by the reservation registration function 111.

In the reservation registration function 111 of FIG.
The PU 1071 determines whether or not the user who has requested the reservation registration is a contract user based on whether or not the user name data received with the request is registered in the contract user table 105 (ST10 in FIG. 17). The user notifies that the reservation registration service cannot be used, and inquires whether he / she wants a contract for using the service of the reservation mediation system together with item data necessary for the contract (ST11 in FIG. 17).

In response to this inquiry, if the user desires a contract, the process of the user contract procedure of FIG. 19 is started (ST13 of FIG. 17). This user contract procedure will be described later.

On the other hand, if the user is a contract user (FIG. 17)
(YES in ST10), the following reservation registration procedure is started. In the sequence of FIG. 12, since it is assumed that the contract user performs the reservation registration, the reservation registration procedure is started as it is.

Here, when the user desires to add a new search condition other than the search condition presented at the time of requesting the store list (NO in ST14 of FIG. 17 and YE in ST15 of FIG. 17).
S), the search condition input screen described above is displayed on the terminal UT of the user.
i, and obtains additional search conditions from the user (YES in ST16 and ST17 in FIG. 17).

At this time, if the search condition is not presented, the user is prompted to present the search condition in the same manner as described above to acquire the search condition (ST1 in FIG. 17).
6 to ST18). Thereafter, the processing of ST19 and later described later is performed.

In the sequence of FIG. 16, it is assumed that the user transmits reservation registration request R3 without adding a new search condition (TT46), so that CPU 1071 in reservation registration function 111 Is notified to the user (TT48 in FIG. 16 and ST19 in FIG. 17), and the search condition presented by the user in the reservation registration table 106 of the database 102 is registered as the reservation registration information 106A. (TT47 in FIG. 16, ST20 in FIG. 17). Then the CPU
Reference numeral 1071 additionally registers the user name data 1061 as user name data UNi as a new reservation registration user in the reservation registration monitoring list 177 (ST in FIG. 17).
21). Thereafter, the processing by the reservation registration function 111 ends.

The real-time reservation mediation system has a reservation registration monitoring timer TM which operates while repeating the start and expiration of a predetermined time. When the timer by the reservation registration monitoring timer TM expires, if there is a user whose reservation is registered as the user name data UNi in the reservation registration monitoring list 177, the processing by the reservation registration notification function 112 is started. Further, when the reservation registration monitoring timer TM has expired, if there is no user whose reservation has been registered in the reservation registration monitoring list 177, the clocking by the reservation registration monitoring timer TM is started again.

The predetermined time measured by the reservation registration monitoring timer TM is determined as follows. That is, the store information 104A is updated at regular time intervals, and the prescribed time period corresponds to the prescribed time period. It is desirable that the predetermined time is appropriately determined according to the frequency of updating the shop information 104A by the shop and the load situation.

Here, as shown in the sequence of FIG. 16, it is assumed that the user whose reservation is registered in the reservation registration monitoring list 177 is registered. Processing is started.

In the reservation registration notification function 112, the CPU 1
In step 071, it is determined whether or not there is a reservation registration user in the reservation registration monitoring list 177 (ST20 in FIG. 18). However, the reservation registration notifying function 112 is started when the reservation registration monitoring list TM has expired when there is a reservation registration user in the reservation registration monitoring list 177. A reservation registration user exists.

When the user name data UNi of the user who made the reservation registration exists in the reservation registration monitoring list 177 (YES in ST20 of FIG. 18), the user name data registered in the reservation registration table 106 corresponding to the user name data UNi. The store information table 104 of the database 102 is searched based on the reservation registration information 106A that is the specified search condition of the user, and the store information 104A corresponding to the search condition is extracted as a search result (TT49 and FIG. 16). TT50,
ST21 in FIG. 18). On the other hand, if the reservation monitoring list 177 does not include the name data UNi of the user whose reservation has been registered, the processing by the reservation registration notification function 112 ends (ST31 in FIG. 18).

As a result of the above search, the corresponding shop information 104A
Exists (YES in ST22 of FIG. 18), the store designation option data 1 in the reservation registration information 106A.
065 is specified and the specific store desired by the user is uniquely specified (YE in ST23 of FIG. 18).
S), if the specified store is not included in the store information 104A of the search result (NO in ST32 of FIG. 18), the process proceeds to a process described later (ST26 of FIG. 18). YES at ST32), information 104A of the shop
The store list consisting of only the information is notified to the terminal UTi of the user who has made the reservation registration in the reservation registration information 106A (TT51 in FIG. 16, ST33 in FIG. 18). In addition,
The specific store designated by the store designation option data 1065 may be plural.

Thereafter, the CPU 1071 deletes the user name data UNi of the user who has registered the reservation from the reservation registration monitoring list 177 (ST34 in FIG. 18), and the next user registered in the reservation registration monitoring list 177 The processing shifts to the processing for the name data UNi + 1 (ST30 in FIG. 18), and thereafter, the processing by the reservation registration notification function 112 is similarly started using the reservation registration information 106A of the user (ST20 in FIG. 18). On the other hand, if no corresponding shop information 104A is obtained as a result of the search (NO in ST22 of FIG. 18), the processing described later (ST26 of FIG. 18)
Move to

When the user specifies the shop designation option data 1
If 065 is not specified (NO in ST23 of FIG. 18), the priority according to the evaluation indicated by the evaluation information 1034 in the contracted store table 103A corresponding to the store information 104A of each store obtained by the search. After creating a store list in which the store information 104A obtained by the search result is rearranged according to the order, the store list is notified to the terminal UTi of the user who has made the reservation registration (ST24 and ST25 in FIG. 18).

After that, the reservation registration information 106A of the user
It is determined whether or not the expiration date specification option data 1066 is set in. When the expiration date designation option data 1066 is set (YE in ST26 of FIG. 18)
S) If the current time indicates that the current time has reached the time limit indicated by the set time limit specification option data 1066 (YES in ST27 of FIG. 18), the time has reached the specified time limit, but Terminal U of the user who has registered a deadline notification that the store list cannot be provided to
Ti (ST28 in FIG. 18), and thereafter deletes the user name data UNi of the user who has made the reservation registration from the reservation registration monitoring list 177 (ST29 in FIG. 18), and the next in the reservation registration monitoring list 177. The processing shifts to the processing for the user who has made a reservation registration of the user name data UNi + 1 (ST30 in FIG. 18), and the reservation registration information 1 of the user has been registered.
The same processing as described above by the reservation registration notifying function 112 is started by using 06A (ST20 in FIG. 18).

On the other hand, time limit specification option data 1066
Is set (Y in ST26 of FIG. 18).
ES), if the current time has not reached the set time limit (NO in ST27 of FIG. 18), or if the time limit option data 1066 is not set (FIG. 18).
(NO in ST26), the processing by the reservation registration notifying function 112 is started using the reservation registration information 106A of the user corresponding to the next user name data UNi in the reservation registration monitoring list 177 (ST30 and ST20 in FIG. 18). .

The processing by the reservation registration notifying function 112 is repeated as long as the user name data UNi of the registered user exists in the reservation registration monitoring list 177, and ends.

In the sequence shown in FIG. 16, the processing of the reservation registration notifying function 112 exemplifies a case where the registered user can be notified of the store list. When the user notified of the store list obtained in this way checks the contents of the store list, selects a desired store, and issues a store reservation request R2 for the store, the server 107 CPU 1071 is a store reservation function 1
13 is started. Thereby, the reservation for the store desired by the user is made by the processing procedure of the store reservation function 113 described with reference to FIG. 15 (TT3 in FIG. 16).
0-TT33).

FIG. 20 shows the store list notification function 10 of FIG.
9 is a sequence diagram showing other operations of the reservation registration function 111, the reservation registration notification function 112, and the store reservation function 113. The only difference between the sequence in FIG. 16 and the sequence in FIG. 20 is that, in FIG. 20, in the processing by the reservation registration function 111, processing for contracting with an uncontracted user shown in FIG. 19 is performed. . The other processes shown in FIG. 20 are the same as those in FIG. Here, a procedure of a contract process for an uncontracted user performed in the process by the reservation registration function 111 will be described with reference to a flowchart showing the operation of the user contract procedure of FIG.

As described with reference to FIG. 17, when a reservation registration request R3 is received from an uncontracted user, the reservation registration function 11
The process 1 notifies the user that the reservation registration service cannot be used because of an uncontracted user together with item data necessary for the contract (TT46a in FIG. 20).
When the information that the user desires the contract is received from the user (YES in ST10 to ST12 in FIG. 17), the CPU 10
Step 71 starts the processing of the user contract procedure of FIG.

In FIG. 19, when contract information corresponding to item data necessary for a contract is received from an uncontracted user who desires a contract (ST11 in FIG. 19 and TT46 in FIG. 20).
b) Check whether the received contract information satisfies the required item contents (ST12 in FIG. 19). When it is confirmed that the required item contents are satisfied (YE in ST12 of FIG. 19).
S), the fact that the contract has been accepted is notified to the user terminal UTi (ST13 in FIG. 19, TT46c in FIG. 20), and
The CPU 1071 registers the received contract information in the contract user table 105 as new contract user information 105A (ST14 in FIG. 19). At this time, the user name data 1051 and the user telephone number data 1052 of the contract user information 105A are registered. Thereby, the user contract procedure is completed, and the TT by the reservation registration function 111 in FIG.
The processing after 47 is performed in the same manner as shown in FIG.

(Part 4) Next, a description will be given of a procedure for setting the store evaluation information 1034 for determining the priority of stores registered in the store list when the store list is created. Note that here, the store B is set for the store evaluation information 1034 (FIG. 1).
See).

FIG. 21 is a sequence diagram showing the operation of the user store evaluation function 114 of FIG. FIG. 22 is a flowchart showing the operation of the store evaluation function 114 in relation to the sequence of FIG. The processing of the user store evaluation function 114 will be described with reference to FIGS.

The store evaluation function 114 allows a user who has reserved and used a store to use the real-time reservation mediation system to transmit information relating to the evaluation of the store used to the server 107 and to store evaluation information 1034 for each store in a database. This is a function to accumulate in the contract shop table 103 of 102. Thereby, when notifying the store list to the user, the list can be listed in the order according to the priority order based on the evaluation information 1034, and as described above, it is more beneficial for the user using the real-time reservation mediation system. It becomes possible to notify the shop list.

When the CPU 1071 of the server 107 receives a request R5 for user store evaluation from the user (TT in FIG. 21).
40), the processing by the store evaluation function 114 is started.
When the user requesting the store evaluation is an uncontracted user (NO in ST10 of FIG. 22), the CPU 1071 notifies the terminal UTi of the user that the user store evaluation service cannot be used because there is no contract. At the same time, it prompts the user to contract for the use of the service of the real-time reservation mediation system (TT41 in FIG. 21 and ST11 in FIG. 22). At this time, the data of the items necessary for the contract is also transmitted to the user.

If the user rejects the contract (NO in ST12 of FIG. 22), the processing by the store evaluation function 114 ends. On the other hand, when the user accepts the contract (YES in ST12 of FIG. 22), the store use evaluation function 11
4 shifts to the above-described user contract procedure in FIG. 19 (TT44 to TT46 in FIG. 21, ST1 in FIG. 22).
3).

When the user contract procedure is completed, the data of the necessary items for the evaluation of the store is notified to the user terminal UTi as screen information for inputting the evaluation items (FIG. 21).
TT47, ST14 in FIG. 22). At the terminal UTi that has received the information on the evaluation item input screen, the evaluation item input screen is displayed on the output unit 1176. Therefore, the user operates the input unit 1175 to input the evaluation information of the user store, and Send it to 107. Here, the evaluation information about the shop B is transmitted.

The CPU 1017 of the server 107 is a terminal UT
When the evaluation information of store B is received from i (TT4 in FIG. 21)
8, YES in ST15 of FIG. 22), confirms that the received store evaluation information satisfies the information corresponding to the required item data (YES in ST16 of FIG. 22), and then indicates that the store evaluation information has been accepted. Is notified to the user terminal UTi (TT49 in FIG. 21). Then, the store evaluation information 1034 of the contract store information 103A corresponding to the store B in the contract store table 103 of the database 102 is updated according to the content of the evaluation indicated by the evaluation information received for the store B (TT50 in FIG. 21, ST18 in FIG. 22).

At this time, if the evaluation information indicating that the user using the store B is satisfied with the service contents of the store B is obtained, the evaluation indicated by the store evaluation information 1034 of the store B increases, but the user If the evaluation information indicating that the service content of the store B is not good quality is obtained, the evaluation indicated by the evaluation information 1034 of the store B decreases. Note that points may be used as evaluation indices.

[0150] Also, the user who has provided the evaluation information on the shop B is provided with some benefit,
The following processing is performed. That is, the CPU 1071
Is updated so as to add an evaluation point as a reward for providing the user store evaluation information to the user evaluation information 1054 of the contract user information 105A corresponding to the user in the contract user table 105. (TT51 in FIG. 21, ST19 in FIG. 22). Thereafter, the processing by the user store evaluation function 114 ends. The profit given to the user who has provided the evaluation information of the user store may be, for example, a discount on the service usage fee of the system or a preferential registration order when making a reservation registration in the reservation registration monitoring list 177. Then, the privilege may be such that the store list is notified with priority.

On the other hand, if the user who has made the request R5 for user store evaluation is a contract user, the above-described processing (S
T14 to ST19) are performed. That is, when the store evaluation items are notified to the user and the user receives the evaluation information of the store B from the user, the user is notified that the store evaluation has been received, and then, according to the received evaluation information of the store B, Then, while updating the store evaluation information 1034 of the store B in the contract store table 103, points are given as user evaluation information 1054 to the user who has provided the store evaluation information, and the processing by the store evaluation function 114 ends. I do.

(Part 5) FIG. 23 is a sequence diagram showing the operation of the user list notification function 115 of FIG. FIG.
FIG. 4 is a flowchart showing the operation of the user list notification function 115 in relation to the sequence of FIG. Here, the operation of the user list notification function 115 will be described with reference to FIGS.

In response to the request of the store, the server 107 stores a user list for indicating what kind of reservation registration information is currently registered by the user at the terminal SHT of the store.
Send to i. As a result, the store knows what kind of reservation registration information is currently registered, and can obtain an opportunity for user acquisition, and quickly stores the store information 104A for attracting customers into the store information table 104. , The store can efficiently acquire users who use the store. In addition, the user can quickly reserve a desired store. Hereinafter, this process will be described on the assumption that the store B requests the user list.

Store B issues user list request R6,
When this is received by the CPU 1071 of the server 107 (TT40 in FIG. 23), the CPU 1071 starts processing by the user list notification function 115.

In the user list notification function 115, the CP
U1071 transmits information on a screen for prompting the user to input desired search conditions to the terminal SHTi of store B in order to search the reservation registration table 106 for the reservation registration information 106A that matches the content desired by store B. (Fig. 23 TT4
1, ST20 in FIG. 24). And the terminal SHTi of the shop B
Then, a screen for prompting the user to input search conditions is displayed on the output unit 1276, so the clerk operates the input unit 1275 to input desired search condition information, and transmits the input search condition information to the server. 107 (TT4 in FIG. 23).
2). As a result, the search condition desired by the shop B becomes the server 1
07.

When CPU 1071 of server 107 receives the information of the search condition presented from terminal SHTi of shop B (YES in ST21 of FIG. 24), CPU 1071 determines that the received information includes the information necessary for the search. After confirming (Fig. 2
4 (YES in ST22), the reservation registration table 106 of the database 102 based on the search condition presented by the shop B.
And the reservation registration information 106A that matches the presented search condition is extracted (TT43 and TT4 in FIG. 23).
4, ST23 in FIG. 24).

As a result of the above search, if the reservation registration information 106A that matches the search condition presented by store B is not obtained (NO in ST24 of FIG. 24), the desired search condition is set for terminal SHTi of store B. Reservation registration information 106 corresponding to
A is notified that there is no user list (S in FIG. 24).
T25), the processing by the user list notification function 115 ends.

As a result of the above search, if the reservation registration information 106A that matches the search condition presented by the shop B is obtained (FIG. 24)
(YES in ST24), the reservation registration information 106A extracted as a search result is arranged in a list format, and notified to the terminal SHTi of the shop B as a user list (TT45 in FIG. 23, ST26 in FIG. 24). Thereafter, the processing by the user list notification function 115 ends. At this time, it is desirable not to notify the information regarding the user's privacy, for example, the user name data 1061.

At the terminal SHTi of the shop B, the user list transmitted from the server 107 is received, and the output unit 127
6 is output. Therefore, the store clerk at the store B can easily know what kind of service the store currently offers tends to be used by checking the output user list. The shop B prepares for providing a service that meets the user's current desired conditions, and issues shop information 104A indicating that such service contents can be provided by issuing a shop information registration request R7. It can be registered in the information table 104. Hence,
The shop B can efficiently acquire customers and obtain high sales without missing an opportunity for acquiring customers (users).

Here, features of the above-described embodiment will be described. According to the above-described embodiment, the user operates the store information table 104 using the store information registration function 108.
From the store information 104A indicating the current number of vacant seats of the contracted store registered at any time, the store vacancy information 109 of the store meeting the conditions desired by the store list notification function 109 can be provided at any time easily. Obtainable.

This eliminates the need for the user to call the store or check the availability (number) of vacant seats at each store. By selecting a store that best matches the desired conditions from among them and subsequently issuing a reservation registration request R3, a reservation for use can be made for the store, which is extremely convenient.

[0162] For the store, the user can be efficiently obtained only by registering the store information 104A in the store information table 104 without having to advertise the store to be used in an actual city. The shop information 104A registered in the shop information table 104 includes advertising information 1044 for advertising the service content of the shop as shown in FIG. However, it is also economical in terms of advertising costs because it can also advertise a store.

In the store list notification function 109 described above, the position detection function 110 is used,
Among search conditions for searching for a store desired by the user,
Even without adding area information, which is a local condition of a desired store, there is an advantage that the information of the store information 104A of the store closest to the user and matching the desired condition can be obtained. .

According to the present embodiment, the user
When the store list request R1 is issued and the store list is requested to the server 107, and the desired condition is satisfied, in other words, the list of the store information 104A of the favorite store is not obtained, the reservation is made. The registration function 111 registers the conditions of the store desired by the user as the reservation registration information 106A in the reservation registration table 106. Thereafter, the reservation registration notification function 112 allows a vacant seat in the store of the desired conditions.
When the store information 104A of the store is registered in the store information table 104, the user is immediately notified of the store information 104A of the store. This provides the user with the advantage of being able to efficiently make a reservation without losing the opportunity to make a reservation when the desired store is fully occupied and the seat is vacant immediately afterwards. In addition, the store also has the advantage that the number of opportunities to obtain customers increases and the sales increase.

[0165] In the above-mentioned reservation registration function 111, since the store designation option data 1065 is used, the user may take a long time, so anyway, the user wants to go to the store designated by the store designation option data 1065. In this case, the reservation registration information 106A is registered in the reservation registration table 106 until a vacant seat is available in the store, so that a reservation can be made for the store. In addition, by using the term specification option data 1066, the user has a desire to wait for a vacant seat in a store that meets the desired condition anyway until the time designated by the term specification option data 1066. in case of,
By registering the reservation registration information 106A in the reservation registration table 106 until the designated time, the notification service of the shop list can be obtained sequentially until the designated time, and the service can be used for the shop that matches the desired condition. You can make a reservation.

According to the above-described embodiment, the user issues a store list request R1 and requests a store list. As a result, if the user obtains the store information 104A of his favorite store, the user issues a store reservation request. By simply issuing R2 and designating the desired store, the store reservation function 113 can automatically make a reservation for the store. This eliminates the need for the user to make a reservation for use in the store by telephone or the like, and the reservation number APN issued from the server 107 is eliminated.
Can be used simply by going to the store and presenting it, which is extremely convenient. In addition, if the user attempts to make a reservation at a designated store in response to a request from the user, but the store does not respond, or refuse to make a reservation, that is, it is determined that the store can be used for attracting customers. If the store information 104A as shown is registered in the store information table 104 and the request for reservation is not faithfully responded, the evaluation indicated by the evaluation information 1034 of the store is lowered as a penalty, and the POS system etc. Store information 104A that the store information 104A cannot be automatically updated because the information is not introduced.
Can be prevented from decreasing.

Further, according to the present embodiment, the store evaluation information 10 used by the user using the store evaluation function 114 is used.
By accumulating 34 in the contract store table 103, the contract store of this service can be weighted, and the user who has provided the evaluation information of the store can also be weighted. Can be. Thereby, when the store list is notified in response to the store list request R1 from the user, the store information 104A is notified in the order of evaluation in the list, so that the user is notified of the store list in the order of evaluation. The advantage is that high-quality reference data for selecting a store can be easily obtained. In addition, the store has an advantage that the user is notified preferentially as the store has better service, and the service can be effectively improved.

Also, by giving weight to the user who has provided the evaluation information of the user store as the user evaluation information 1054, the user is given preferential treatment by giving a privilege such as discounting the service usage fee of the system. Is possible, the collection of more evaluation information about the store is efficiently promoted, and as a result, the accuracy of the store evaluation information 1034 is increased, and the quality of service provided to the user by the system is improved. There is an advantage of improving.

Also, according to the above-described embodiment, the store uses the reservation registration function 111 to execute the reservation registration table 106.
Registration information 106 of the contract user that is registered at any time
From A, the user list notification function 115 can always obtain market information indicating what kind of service the user is currently seeking for a store to provide. As a result, the store can store information 104 as necessary while considering the current vacancy of the store.
A to store information table 1 using the store information registration function 108
There is an advantage that the opportunity to attract customers can be obtained efficiently only by registering the information in 04. Another advantage is that information about market research, such as what kind of service the user is currently seeking, can be obtained.

The embodiments disclosed this time are to be considered in all respects as illustrative and not restrictive. The scope of the present invention is defined by the terms of the claims, rather than the description above, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a real-time reservation mediation system according to an embodiment of the present invention.

FIG. 2 is a configuration diagram of a server 107 in FIG. 1;

FIG. 3 is a configuration diagram of a terminal UTi of FIG. 1;

FIG. 4 is a configuration diagram of a terminal SHTi of FIG. 1;

FIG. 5 is a contract shop table 103 of the database 102;
FIG.

FIG. 6 is a store information table 104 of a database 102;
FIG.

FIG. 7 is a contract user table 1 of the database 102.
It is a block diagram of 05.

FIG. 8 shows a reservation registration table 10 of the database 102.
6 is a configuration diagram of FIG.

FIG. 9 is a diagram showing an outline of an operation of a server in the real-time reservation mediation system according to the present embodiment.

FIG. 10 is a sequence diagram showing an operation of a store information registration function 108 of FIG.

11 is a flowchart showing the operation of the store information registration function 108 in relation to FIG.

FIG. 12 is a processing flowchart showing an operation of a store contract procedure function 108A of FIG. 10;

FIG. 13 is a sequence diagram showing operations of a store list notification function 109 and a store reservation function 113 of FIG.

14 is a store list notification function 109 in relation to FIG.
6 is a flowchart showing the operation of the first embodiment.

15 is a flowchart showing the operation of the store reservation function 113 in relation to FIG.

FIG. 16 is a sequence diagram showing operations of a store list notification function 109, a reservation registration function 111, a reservation registration notification function 112, and a store reservation function 113 of FIG.

17 is a flowchart showing the operation of the reservation registration function 111 of FIG.

FIG. 18 is a flowchart showing the operation of the reservation registration notification function 112 of FIG.

FIG. 19 is a processing flowchart of a user contract procedure in the reservation registration function of FIG. 16;

20 is a sequence diagram showing another operation of the store list notification function 109, the reservation registration function 111, the reservation registration notification function 112, and the store reservation function 113 of FIG.

FIG. 21 is a sequence diagram showing the operation of the store evaluation function 114 of FIG.

FIG. 22 is a flowchart showing an operation of a store evaluation function 114 in relation to the sequence of FIG. 21.

FIG. 23 is a sequence diagram showing an operation of the user list notification function 115 of FIG.

24 is a flowchart showing the operation of a user list notification function 115 in relation to the sequence of FIG.

[Explanation of symbols]

101 network, 102 database, 103
Contract store table, 104 Store information table, 105
Contract user table, 106 reservation registration table, 10
7 server, 108 store information registration function, 109 store list notification function, 110 position detection function, 111 reservation registration function, 112 reservation registration notification function, 113 store reservation function, 114 user store evaluation function, UTi user terminal, S
HTi store terminal.

Claims (9)

[Claims] An information processing terminal provided in a plurality of stores and a customer information processing terminal of a plurality of customers are connected via a communication line, and a reservation by the customer to use the store is made. In a reservation mediation system that mediates and processes between the customer and the store, the store identification data for uniquely specifying the store and the store acceptable data that are sequentially supplied from the store information processing terminal. Store information including customer acceptable data indicating the amount of customers and feature data indicating features related to services provided by the store,
Store information storage means for registering and storing for each store; condition data transmitted from the customer information processing terminal, indicating condition of the store information about the store for which the customer desires to reserve the use Reservation information receiving means for receiving reservation information including: and searching the store information satisfying the condition data of the reservation information from the store information storage means based on the reservation information received by the reservation information receiving means. A reservation mediation system, comprising: a store information search unit; and a search result output unit for outputting a search result by the store information search unit via the customer information processing terminal. 2. When the search result includes one or more pieces of the shop information that satisfies the condition data of the reservation information, the shop information transmitted from the customer information processing terminal is transmitted to the customer information processing terminal. Reservation request receiving means for receiving the reservation request for the shop corresponding to the shop information selected from the search result output and when the reservation request receiving means receives the reservation request, To the store information processing terminal of the store for which the reservation was requested, a reservation application means for transmitting reservation identification data for specifying the reservation and applying for the reservation; and In response to receiving the reservation acceptance data indicating that the reservation applied by the reservation application means has been received at the store, the reservation identification data is transmitted to the customer information processing terminal that has requested the reservation and transmitted. The reservation mediation system according to claim 1, further comprising: a reservation reception unit that allows the user to input information. 3. When the search result indicates that the store information satisfying the condition data of the reservation information has not been registered in the store information storage unit, based on the reservation information by the store information search means. The search of the store information storage means is repeated,
The reservation mediation system according to claim 1. 4. The reservation information further includes period designation data for designating a period during which the search result based on the reservation information by the store information retrieval unit is output by the search result output unit. 4. The reservation mediation system according to claim 3, wherein the search by the shop information search means is repeated over a period specified by the period specification data. 5. The condition data further includes store designation data for uniquely designating the store desired by the customer, and the search result satisfies the condition data of the reservation information. When the store information indicates that the store information has not been registered in the store information storage unit, the store information search unit searches the store information storage unit based on the reservation information by searching the condition data including the store designation data. The reservation mediation system according to any one of claims 2 to 4, wherein the process is repeated until the shop information that satisfies is retrieved. 6. A reservation storing means for accumulating and storing the reservation information received by the reservation information receiving means, and a reservation information presentation request for requesting presentation of the reservation information transmitted from the store information processing terminal. 6. A reservation information presenting means for reading out the reservation information from the reservation storage means based on the information, transmitting the output to the store information processing terminal which has requested the presentation of the reservation information, and outputting the same.
The reservation mediation system according to any of the above. 7. The store information storage means further stores store evaluation information indicating an evaluation of the service provided by the store in correspondence with the store information for each store, and Is transmitted from the customer information processing terminal when the shop that has received the reservation is used,
An evaluation updating unit that updates the store evaluation information corresponding to the store in the store information storage unit using store evaluation data indicating an evaluation of the service provided by the customer by the customer; and outputting the search result. 7. The reservation mediation system according to claim 1, wherein the means outputs the shop information obtained from the search result in accordance with a priority order based on the corresponding evaluation information. 8. A customer data storing means for storing, for each customer, customer evaluation data added in response to the transmission of the store evaluation data; and wherein the search result includes the condition data of the reservation information. And a reservation information registration unit for storing and registering the reservation information when the satisfied store information indicates that the reservation information has not been registered in the store information storage unit, wherein the reservation registered by the reservation information registration unit is further provided. The reservation mediation according to claim 7, wherein the search for the shop information based on each piece of information is performed in accordance with a priority order based on the customer evaluation data in the customer data storage unit corresponding to the reservation information. system. 9. A reservation mediation method for mediating and processing a reservation by a customer to use a store between a customer and the store via a communication line, wherein the store is sequentially supplied from the store. Store information including shop identification data for uniquely identifying the shop, customer acceptability data indicating the quantity of the customer that the shop can accept, and feature data indicating features related to the service provided by the shop. Storing the store information transmitted from the customer, and receiving the reservation information including condition data indicating the condition of the store information about the store for which the customer desires to reserve the use; Detecting the shop information satisfying the condition data of the reservation information from the shop information accumulated in the shop information accumulation step based on the reservation information received in the reservation information receiving step. A reservation mediation method, comprising: a store information search step to be searched; and a search result output step of outputting a search result of the store information search step to the customer.