JP2001229495A - Method and system for transportation, acceptance processing system, and computer-readable storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve convenience to passengers, operation efficiency, and transportation efficiency. SOLUTION: This system is equipped with a reservation acceptance and vehicle allocation center 4 (communication part 10, computer 11, database 12, and bus 13). The center judges whether or not the same vehicle among plural vehicles 3 can be allocated to users according to pieces of service reservation information such as vehicle use date and time, place, destination, and single/joint ride desire information inputted from the users in a specific area, searches the best operation route of the same vehicle according to the service reservation information when the allocation is possible, searches the time of the arrival of the same vehicle at vehicle use places and the destination, provides reservation acceptance information including the time of the arrival of the same vehicle at the vehicle use places and destination for the users respectively, and stores the search results as operation schedule information. Further, the center informs the same vehicle side of the stored operation schedule information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transportation method and system for transporting passengers by operating a vehicle such as a bus and taking a toll, and distributing the vehicle by receiving a ride reservation of a plurality of users for the same vehicle. And a computer-readable storage medium.

Further, the present invention relates to a reception processing system capable of receiving a voice service request such as a reservation or a product purchase application sent from a voice information communication device such as a telephone at an unmanned reception center.

[0003]

2. Description of the Related Art At present, a bus business, which is a major pillar of a land-based passenger transportation system, has a license system, and a bus company licensed by the government is developing the bus business.

In the conventional bus business, a bus is made to travel along a predetermined operation route while stopping at a predetermined time on a stop fixed on the operation route at a predetermined time, thereby waiting at the stop. The passengers to be transported are transported to a desired stop and a fee is charged for the transport.

[0005] In a taxi business, which is a pillar alongside a bus business in a land-based passenger transportation system, one (one set) of passengers is transported to each desired location for each passenger, and the amount of transportation is calculated. You are to take a fee.

On the other hand, conventionally, service requests such as boarding reservations for passenger aircraft, concert ticket reservations, and product purchase applications are sent to a reception center by voice via a telephone or the like.
There is a voice information reception processing system that receives the service request.

In this voice information reception system, a large number of operators are always arranged at a reception center, and a service request is received and processed by interacting with a service user.

[0008]

However, in a conventional passenger transportation system using a bus, the bus always travels along a predetermined operation route based on a predetermined timetable, so that passengers cannot get on the bus. No reservations were accepted at all, and there was a certain limit to improving the convenience of passengers.

[0009] Further, for the same reason, it is impossible to arrange and operate a bus at a desired position and a desired time of a passenger, so that the convenience of the passenger has not been improved.

Further, in the conventional passenger transport system using a bus, for the same reason, for example, the bus must always travel on an operation route corresponding to a stop where no passengers wait and there is no desire to get off. It did not improve efficiency.

According to the conventional passenger transportation system by taxi, even if a passenger wishes to get on while another passenger is traveling, it is not possible to carry the passenger together. Did not reach.

On the other hand, in the conventional voice information reception processing system, a large number of operators must be stationed at the reception center, and the operation cost of the reception processing system including personnel expenses has increased.

The present invention has been made to solve the above-mentioned many problems of the above-described passenger transportation system using a bus and a passenger transportation system using a taxi. It is a first object of the present invention to make it possible to allocate a transportation vehicle to a vehicle use position and a use time, respectively, and to improve convenience for passengers, operation efficiency, and transportation efficiency, respectively.

Further, the present invention has been made in view of the above-mentioned circumstances, and enables a reception processing of a large number of voice information while operating a reception center parking operation unattended, thereby providing a voice information reception processing system including personnel expenses. The second object is to greatly reduce the operating cost.

[0015]

[Means for Solving the Problems] In Japan, the deregulation of the Transportation Business Law was enforced in 2001, and the bus business, which was currently operating under a license system, has been changed to a notification system. Therefore, it is expected that operators of various industries, such as taxi operators and logistics operators, will enter the bus business using the notification system in addition to the existing bus operators at present.

Therefore, in the passenger transportation business in which competition is expected to intensify under the notification system, the above-mentioned problems of the passenger transportation system by bus and the passenger transportation system by taxi are solved to improve the convenience and operation of passengers. It is necessary to work to improve efficiency and transportation efficiency, but no specific measures have been devised at present.

Therefore, based on such a background, according to the invention according to claim 1 created to achieve the above-mentioned object, a plurality of vehicles are operated in a predetermined area to be transported to a user. In a transportation system for providing services, based on a plurality of service reservation information including a vehicle use date and time, a vehicle use place, a destination, and single / join desired information input from a plurality of users in the predetermined area. First determining means for determining whether or not the same vehicle among the plurality of vehicles can be distributed to the plurality of users; and, as a result of the determination, the same vehicle can be distributed. In this case, an optimal operation route of the same vehicle is searched based on the vehicle use date and time, the vehicle use place, and the destination of each of the plurality of service reservation information, and the searched optimal operation route is searched for. Search means for respectively obtaining arrival times of the same vehicle at a plurality of vehicle use locations and destinations based on the information, and provision of providing reservation reception information indicating reception of the service reservation information to a plurality of corresponding users, respectively. Means, storage means for storing the optimal operation route, arrival times at the plurality of vehicle use locations and arrival times at the plurality of destinations as operation plan information, and storing the stored operation plan information on the same vehicle side. And notification means for notifying the user.

[0018] According to a second aspect, the predetermined area is divided into a plurality of areas, and the first judging means comprises, for each area, a plurality of services inputted from a plurality of users in each area. The determination process is performed based on the reservation information.

[0019] In the third aspect, the plurality of service reservation information includes:
It includes information for selecting an account transfer method including an account number, and each reservation reception information provided to the plurality of users,
The storage means includes an arrival time at the plurality of vehicle usage locations, an arrival time at the plurality of destinations, and a service usage fee set in accordance with the number of the plurality of users, and the storage unit includes: The optimal operation route, the arrival time at the plurality of vehicle use locations, and the plurality of vehicle use locations, in accordance with information indicating service use transmitted from the plurality of users in response to the provision of the reservation reception information of the means. While the time of arrival at the destination is stored as operation plan information, when each of the plurality of users is transported based on the operation plan information notified by the notification unit,
There is provided a means for deducting the user's service charge from the account corresponding to the account number of the financial institution of the user who has selected the account transfer method.

According to a fourth aspect of the present invention, the first determining means determines that the same vehicle can be dispatched when the plurality of service reservation information includes the same vehicle use date and information on a desired ride. It has become.

5. The system according to claim 5, wherein when new service reservation information is input from another user after the operation plan information is stored in the storage means, the operation plan is based on the service reservation information. Second determining means for determining whether or not the same vehicle corresponding to the information can be distributed to the other user; and, as a result of the determination, the same vehicle if the same vehicle can be distributed. All the service reservation information for which it has been determined that the vehicle can be dispatched. The optimal operation route of the same vehicle is searched again based on the vehicle use date and time, the vehicle use place and the destination, and the optimal operation route searched again. Re-searching means for respectively obtaining arrival times of the same vehicle at a plurality of vehicle use locations and destinations, based on the above, and all service reservations determined to be capable of distributing the same vehicle Re-providing means for re-providing reservation reception information indicating reception of a report to all users who have determined that the same vehicle can be dispatched, and erasing the operation plan information stored in the storage means, Re-storing means for re-storing the route, the arrival times at the plurality of vehicle usage locations and the arrival times at the plurality of destinations as operation plan information, and re-notifying the re-stored operation plan information to the same vehicle side Re-notification means.

According to the invention described in claim 6 based on the above background, the present invention has been developed to achieve the above-mentioned object, by providing a service to a user by operating a plurality of vehicles in a predetermined area. In the transportation system to be provided, the user can be individually designated based on the service reservation information including the vehicle use date and time, the vehicle use place, the destination, and the single / join desired information entered by the user in the predetermined area. A single / join determination means for determining whether or not a ride is desired, and if the result of this determination is that a single ride is desired, it is optimal based on the vehicle use date / time, vehicle use location and destination of the service reservation information. Searching means for searching for a suitable operation route, and obtaining an arrival time of the vehicle at a vehicle use place and a destination based on the searched optimum operation route; Providing means for providing the user with reservation reception information indicating reception of service reservation information, and storing the optimal operation route, the arrival time at the vehicle usage location, and the arrival time at the destination as operation plan information. Means for notifying the vehicle of the stored operation plan information.

According to a seventh aspect of the present invention, the input / judgment means for judging whether or not new service reservation information is inputted from another user side when the result of the judgment by the single / coupling judgment means is that the ride is desired to be carried on. When new service reservation information is not input from another user by this input determination means,
The search means is configured to search for the optimal operation route by treating the user who desires to ride in the vehicle as a desire to ride alone.

According to the present invention, in the case where new service reservation information is inputted from another user as a result of the judgment by the input judgment means, whether the new service reservation information includes a request for a shared ride or not. Means for determining whether or not to use a shared ride; and, as a result of the determination, when the surveillance reservation information includes a combined ride request, the vehicle use date and time, the vehicle use location, and the destination entered by the user and other users. And determining whether or not the same vehicle among the plurality of vehicles can be allocated to the user and other users based on a plurality of service reservation information each including single / join desired information. When the same vehicle can be allocated as a result of the determination by the vehicle allocation determining means and the vehicle allocation determining means, the vehicle use date, vehicle use location, and target of each of the plurality of pieces of service reservation information are determined. Searching means for searching for an optimal operation route of the same vehicle based on the ground, and obtaining arrival times of the same vehicle at a plurality of vehicle use locations and destinations based on the searched optimal operation route, Providing means for providing reservation reception information representing reception of a plurality of service reservation information to the user and other users, respectively;
Storage means for storing the optimal operation route, the arrival times at the plurality of vehicle usage locations and the arrival times at the plurality of destinations as operation plan information, and notifying the stored operation plan information to the same vehicle side Notification means.

According to a ninth aspect of the present invention, each of the vehicles has a communication device with which the driver can make a voice call and a communication unit with which the driver can operate to communicate with the first judging means. Is configured to transmit a calling signal to the first determining means by a voice communication device, and to input the service reservation information as voice information after receiving the calling signal, wherein the first determining means Position detecting means for detecting the position of the user of the call signal source in the predetermined area according to the detected call signal, and a pickup for picking up a vehicle traveling at a position closest to the detected user position Means, and a transfer means for transferring the call signal to the telephone device of the picked-up vehicle, wherein the driver of the picked-up vehicle transmits the call signal to the Flip by call by connecting the voice call device of the user and the call equipment, recognizing the contents of the audio information representing the service reservation information of the user,
The content of the service reservation information recognized by operating the communication unit is transmitted to the first determination unit as a signal recognizable by the first determination unit.

According to the tenth aspect of the present invention, which has been developed based on the above background, in order to achieve the above object, a call signal and a voice service request transmitted from a user via a voice communication device are provided. In a reception processing system for receiving by a reception processing computer installed in a reception center, a communication device that allows a plurality of callers located at a plurality of places to talk by voice, and the reception processing computer operated by the caller A communication unit capable of communicating with the call processing unit, wherein the reception processing computer detects, in response to the call signal, a position of a user who has transmitted the call signal; Of which
Pickup means for picking up the caller closest to the detected user position, and transfer means for transferring the call signal to the caller's calling device, wherein the picked up caller is transferred. By connecting the telephone device and the user's voice telephone device in accordance with the received call signal and making a telephone call, the content of the user's voice service request is recognized, and the communication unit is operated and recognized. The received service request is transmitted to the reception processing computer as a signal recognizable by the reception processing computer.

According to the eleventh aspect of the present invention, which has been developed based on the above background, in order to achieve the above-mentioned object, a transportation service is provided to a user by operating a plurality of vehicles in a predetermined area. In the transportation method to be provided, based on a plurality of service reservation information including a vehicle use date and time, a vehicle use place, a destination, and single / join desired information respectively input from a plurality of users in the predetermined area. Determining whether or not the same vehicle among the plurality of vehicles can be distributed to a plurality of users; and, as a result of the determining step, determining whether the same vehicle can be distributed. Search for the optimal operation route of the same vehicle based on the vehicle use date and time, the vehicle use place and the destination of each service reservation information, and based on the searched optimal operation route. Determining the arrival times of the same vehicle at a plurality of vehicle use locations and destinations, respectively, and providing reservation reception information indicating reception of the plurality of service reservation information to a plurality of corresponding users, respectively. Storing the optimal operation route, the arrival times at the plurality of vehicle use locations and the arrival times at the plurality of destinations as operation plan information, and notifying the stored operation plan information to the same vehicle side. And steps.

On the other hand, based on the above background, according to the invention of claim 12 created to achieve the above-mentioned object, the transport service is provided to the user by operating a plurality of vehicles in a predetermined area. In a storage medium readable by a computer that performs processing to be provided, a plurality of vehicles each including vehicle use date and time, vehicle use location, destination, and single / join desired information input from a plurality of users in the predetermined area. Means for causing a computer to determine whether or not the same vehicle among the plurality of vehicles can be dispatched to the plurality of users based on the service reservation information; When the vehicle can be dispatched, the optimal operation route of the same vehicle is determined based on the vehicle use date and time, the vehicle use location and the destination of each of the plurality of service reservation information. Allowed to explore the door to the computer, based on the optimum travel route obtained by search, and means for creating respectively determined the arrival time of the same vehicle to a plurality of vehicles using place and the destination to the computer,
Providing means for allowing the computer to provide reservation reception information representing reception of the plurality of service reservation information to a plurality of corresponding users, the optimal operation route, the arrival times at the plurality of vehicle usage locations, and the plurality of The computer includes means for storing the arrival time at the destination as operation plan information in the computer, and notification means for causing the computer to notify the stored operation plan information to the same vehicle.

[0029]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of a vehicle transportation method and system, a reservation reception processing method and system, a reception processing method and a system of the present invention will be described with reference to the accompanying drawings.

FIG. 1 is a block diagram showing a schematic configuration of a transportation system including a reservation reception processing system according to an embodiment of the present invention.

According to FIG. 1, the transportation system 1 sets a dispatch area in a specific area such as an entire municipal area or an area extending over a plurality of municipalities, and a plurality of operation service users (in this dispatch area). Passengers), and up to three (3) sets of transportation vehicles (for example, minibuses, wagon cars, ordinary passenger cars, etc .; hereinafter, simply referred to as vehicles) in response to the service service reservation from the passengers. This is a system that transports a transportation service user (passenger) within the dispatch area by allowing the vehicle to travel while permitting the vehicle.

That is, the transportation system 1 includes a telephone line,
Information communication is possible through a communication line (communication network such as the Internet) 2 composed of a single or a combination of a plurality of ISDN and dedicated communication lines. Reservation reception dispatch center 4 for automatically executing dispatch management processing
By operating a terminal 5a including a portable information terminal such as a portable computer and a telephone 5b including a mobile phone from the dispatch area and communicating with the reservation receiving dispatch center 4 via the communication network 2, the vehicle 3 And a vehicle-mounted processing unit 6 mounted on each of a plurality of vehicles and capable of communicating information via the communication network 2.

Further, the transportation system 1 stores and manages at least road traffic information in the dispatch area R based on detection information sequentially sent from a sensor group (not shown) installed on the road in the dispatch area R. A traffic control center 7 for sending road traffic information in the dispatch area R to the reservation receiving dispatch center 4 is provided.

FIG. 2 is a diagram showing a dispatch area R, a reservation receiving dispatch center 4, and the like in the transportation system 1 of the present embodiment.

As shown in FIG. 2, the dispatch area R is divided into, for example, a plurality of dispatch areas (three areas in FIG. 2), and a reservation receiving dispatch center 4 is set substantially at the center of the dispatch area R. ing.

Each of the divided dispatch areas A1 to A3
, A waiting area W for holding a plurality of vehicles 3 on standby
1 to W3 are installed, and the vehicles 3 that stand by in the respective waiting places W1 to W3 mainly operate in the corresponding dispatch areas A1 to A3.
We provide a detailed transportation service every three.

The vehicle 3 standing by at each of the waiting places W1 to W3 in each of the dispatch areas A1 to A3 selects one of the following three operation modes and travels in the corresponding area. It is supposed to.

That is, in the first operation mode, as shown in FIG. 3 (only the dispatch area A1 is shown), each vehicle 3 basically travels on the basic operation routes M1 to M3 preset in the area. Then, the vehicle stops at a predetermined stop point P for passenger getting on and off at a predetermined position on each of the operation routes M1 to M3.

The basic operation routes M1 to M3 in the first operation mode are only basic, and are changed according to the reservation status of the passenger. That is, a certain stop point P
Bypassing (no passengers getting on and off), heading to a stop point with boarding reservations or getting off passengers,
It is also possible to make a detour by a short distance from the basic operation routes M1 to M3 (refer to the symbol D in the figure) and to get on and off the passenger at a position other than the basic operation routes M1 to M3 (stop point P).

In the second mode of operation, each vehicle 3 travels freely (freely) in the area, picks up a passenger at a passenger's designated boarding location, stops at the passenger's designated getting off location, and unloads the passenger. It has become.

The third mode of operation is a combination of the first mode of operation and the second mode of operation. Of the plurality of vehicles 3, a vehicle traveling in the first mode of operation and a second mode of operation are used. The vehicles 3 traveling in the operation mode are allocated at a ratio according to the reservation status of the passenger.

Which operation mode is preferable to use depends on the size of the dispatch area R and the size of each of the dispatch areas W1 to W3.
If W3 is relatively narrow, it is desirable to adopt the operation mode 2 or 3, while if each of the dispatch areas W1 to W3 is wide, it is preferable to adopt the operation mode 1 or 3.

Regardless of the mode of operation, in the transportation system 1 of this embodiment, the dispatch area R is divided into a plurality (three in this embodiment) and each dispatch area A1
To A3, and a waiting area is set in each of the dispatch areas A1 to A3 so that dispatch can be quickly and smoothly performed for each area.

In the case where the second operation mode is adopted, the vehicle can be dispatched to a location in each of the dispatch areas A1 to A3 according to the request (demand) of the user.

Further, even in the case where the first operation mode is adopted, a plurality of basic operation routes are provided for each area, and detouring from the basic operation route is enabled.
Users in each area do not need to move to a bus stop, such as a conventional bus, that is far away from the bus start position, such as at home. Since the vehicle 3 can be dispatched and operated, it is possible to respond to a user's request (demand).

On the other hand, when the user who uses the transport service of the transport system 1 uses the terminal 5a as the communication device 5, the user operates the terminal 5a to communicate with the reservation receiving and dispatching center 4 (for example, the transport system 1). Communication via a homepage or the like), the processing of the reservation reception dispatching center 4 causes the monitor (display) of the terminal 5a to display a transport service reservation screen I including the transport service reservation information input areas A1 to A8. (See FIG. 4).

According to FIG. 4, a screen I for reserving a transportation service
Contains the user's personal information ｛name, address, telephone number (TE
L) 入 力 Input areas AR1 to AR3 for input, and pick-up date / time (vehicle use date / time) / location (vehicle use location; first operation form → desired stop point P and boarding time as user's transportation service designation information) The second mode of operation → desired location and desired time of departure, destination, passengers, operation method (desired ride or shared ride), and fee settlement method (debit or cash settlement) Transport service designation information input areas AR4 to AR8 are formed, and the user operates the terminal 5a (pointing device or keyboard of the terminal) to correspond to the transport service reservation information (personal information / transport service designation information). Input areas AR1 to AR8. For each user who has registered as a member to be described later, the input areas AR1 to AR8 on the transportation service reservation screen I are shown in FIG.
Can be formed as an input area of the pull-down menu system shown in FIG. 1, and the user can more easily input personal information / transportation service information.

Then, the user can select each of the areas AR1 to AR
Confirm the transportation service reservation information entered in 8 and send P
By clicking B1, the above-mentioned transportation service reservation information is determined to the input content, and the determined transportation service reservation information is transmitted to the reservation receiving and dispatching center 4 via the communication network 2 by the processing of the terminal 5a.

When canceling the reservation content once input, the user may click on the cancel PB2 and input again.

That is, in the present embodiment, upon receiving the transportation service, the user may wish to receive the transportation service in the form of a shared transportation by designating and inputting a riding request as a driving method. it can.

When an account withdrawal from a financial institution is selected as the fee settlement method, the account number of the financial institution is also transmitted.

The personal information such as the name and address may be transmitted each time the transport service is used. However, when the user uses the transport service for the first time (at the end of the reservation), the user is required to use the transport service 1 of the transport system 1. It is also possible to receive authentication information including a member ID and a password from the reservation reception dispatching center 4. By registering as a member, the user can transmit only the authentication information and the transport service designation information at the time of using the transport service for the second time and thereafter, and can save the trouble of inputting personal information.

On the other hand, a telephone 5 such as a mobile phone as a communication device
b has a data communication function and a data display function via the communication network 2 (Internet). The homepage address of the reservation reception dispatch center 4 is registered in the telephone 5b in advance, and the address is searched to make a reservation. By displaying the transportation service reservation screen I of the reception dispatch center 4 on the display of the telephone 5b and inputting the transportation service reservation information on the transportation service reservation screen I, the same transportation service reservation information input processing as that of the terminal 5a is performed. Can be performed.

The reservation receiving and dispatching center 4 is operated unattended or with a minimum number of personnel (there is no reservation receiving operator), and as shown in FIG. 1, the transport service reservation information (individually transmitted from the user). Function for automatically receiving and processing information, service designation information, and storing and managing in a database for each of the dispatch areas A1 to A3.
The function of automatically distributing the vehicles 3 in each of the dispatch areas A1 to A3 based on the road traffic information in the dispatch area R sequentially sent from the vehicle and the transport service reservation information stored in the database and managing the dispatch situation of each vehicle 3 Each has a function to perform.

That is, the reservation receiving and dispatching center 4 includes a communication unit 10 for performing an interface process for performing information communication between the own center 4 and the communication network 2 without any trouble. A computer 11 with a built-in memory for executing a vehicle allocation status management process,
Member registration user's personal information, reception processed reservation information,
A database 12 is provided for storing charge information preset according to the vehicle allocation situation and the operation method. These components 10 to 12 are interconnected by a bus 13 so as to be communicable.

For example, the fee information is determined according to the number of rides.
For example, a basic charge (for example, 300 yen) for the sharing of the maximum number of cases (three in this embodiment), and a basic charge × 1.
5 (for example, 450 yen), the basic charge × 3 (for example, 900 yen) for one ride (single use), and stored in the database 12. It is desirable that the fee for single use be set slightly lower than the initial fare when using a taxi.

On the other hand, the on-vehicle processing unit 6 of each vehicle 3
As shown in FIG. 1, a communication unit 20 for performing an interface process for performing information communication between the on-vehicle processing unit 6 and the communication network 2 without hindrance, a GPS signal transmitted from three GPS satellites, and the like, for example. Position information receiving unit 2 for receiving the position information of the vehicle and obtaining the traveling position of the vehicle 3
A display input unit 22 having a monitor and capable of inputting data and commands on a screen displayed on the monitor; and displaying at least one of voice information and image / character information as navigation information, for example, An information output unit 23 that can be output via a monitor of the input unit 22; and a vehicle controller 24 that controls the vehicle processing unit 6 as a whole.
And

Computer 11 of reservation reception dispatch center 4
Operate according to a program stored in a computer-readable storage medium such as a built-in ROM and RAM. That is, the computer 11
Are the vehicle allocation areas A1 to A3 which are received by the position information receiving unit 21 of the in-vehicle processing unit 6 and sequentially transmitted through the communication network 2 by the transmission processing of the controller 24.
, The current position of each vehicle 3 is stored and managed in the database 12 based on the position information of each vehicle 3, and new transport service reservation information is transmitted via the communication network 2 by the user operating the communication device 5. Then, it receives the transportation service reservation information and stores the reservation information in the database 12 for each vehicle allocation area.

In accordance with the timing of receiving and storing the new transportation service reservation information for each of the dispatch areas A1 to A3, the computer 11 reads the road traffic information in the corresponding dispatch area and the current vehicle information stored in the database 12. Based on the location information and the transportation service reservation information (the pick-up date / time and location information, the destination and the operation method, etc.), a plurality of vehicles 3 in the same distribution area for the transportation service users (reservers) in the distribution area. The operation route and the stop-off time on the operation route for optimally allocating at least one of the vehicles are searched, and the operation plan information including the searched operation route and the stop-off time and stop time is stored in the database 12. Thus, the information is updated for each of the dispatch areas A1 to A3.

Next, specific operations and processes of the transportation system according to the present embodiment will be described in detail with reference to FIGS.

For example, at a predetermined date and time, for example, the dispatch area A
The user who wants to get on the vehicle 3 from the home 1 (in the case of the operation mode 2/3) or the stop point P closest to the home (in the case of the operation mode 1/3) and move to the destination in the dispatch area A1 For example, by operating the communication device 5 such as the terminal 5a installed at home, the personal information (in the case of the first reservation) or the authentication information (in the case of the registered member) through the transportation service reservation screen I. Transportation service reservation including transportation service designation information {pick-up date / time (place) (home), destination, user, operation information (hope to join), and payment method (for example, including account number of user by direct debit)} The information is input, and the input transportation service reservation information is transmitted to the reservation reception and dispatch center 4 via the communication network 2 (FIG. 5; step S1).

Computer 11 of reservation reception dispatch center 4
Receives the transport service reservation information transmitted from the communication device 5 via the communication unit 10, and determines whether the driver desires to join the vehicle or to ride alone based on the received transport service reservation information (step S2).

Now, since it is a request for sharing, the determination in step S2 is "share", and the computer 11 registers the transmitted transport service reservation information as the transport service reservation information of the first group of ride applicants (step S2). Step S
3).

Next, the computer 11 waits for a preset time after the registration processing, and determines whether or not the transportation service reservation information has been transmitted as an operation method from another user in the same dispatch area A1 (step S4). .

As a result of this determination, if the operation service reservation information is not transmitted from another user within the waiting time (step S4 → NO), the computer 11 sets the transportation service reservation information of the first group of the ride-on applicants. Is updated to the transportation service reservation information for the sole boarding request, it is regarded as the single boarding request, and the process proceeds to step S16.

As a result of the determination in step S4, when the transportation service reservation information is transmitted from another user (step S4 → YES), the computer 11 receives the transmitted transportation service reservation information, and receives the received transportation service reservation information. Based on the service reservation information, it is determined whether the driver wants to ride or ride alone (step S5).

If the result of determination in step S5 is that a ride is desired (step S5 → "ride"), the computer 1
Reference numeral 1 denotes the received transportation service reservation information of other users (applicants) and the transportation service reservation information of the first group passengers registered in the database 12 (transit date and time).・ Place and destination)
(Step S6) to determine whether it is possible to arrange the same vehicle 3 and realize the reservation information of all the ride applicants, whether the pickup date is the same date, or whether the maximum number of rides is exceeded. Factors such as whether or not the waiting time is acceptable for the desired pick-up time, whether the destination and the pick-up point are in the same direction, whether the destination and the pick-up point are nearby, etc. (Step S7).

If the result of this determination is that the same vehicle 3 cannot be dispatched to the latest rider and the rider belonging to the first group (step S7 → NO), the computer 11 proceeds to step S5. The latest transportation service reservation information of the rider received in the process (1) is registered as the transportation service reservation information of the rider in the second group (step S8), and the process proceeds to step S4.

Hereinafter, in steps S4 to S8, the computer 11 stores the transportation service reservation information of the rider for each group registered in the database 12 and the same dispatch area transmitted from the user within the standby time. A1
Is compared with the latest transportation service reservation information, and it is determined whether or not the latest rider can be dispatched by the same vehicle 3 as a rider in any group. If it is not possible to dispatch the vehicle 3, the latest transportation service reservation information of the rider is registered as the transportation service reservation information of the rider in a new group.

On the other hand, in step S7,
In step 4, as a result of comparing the transport service reservation information transmitted from the latest rider and the transport service reservation information of riders in each group, the same vehicle 3 as the rider in the predetermined group can be dispatched. In this case (Step S7 →
YES), the computer 11 stores the transportation service reservation information transmitted from the latest ride applicant in the database 12 as the transportation service reservation information of a predetermined group, and the vehicle (vacant vehicle) 3 or the dispatch area waiting at the waiting place W1. An optimal operation route for allocating any one of the vehicles 3 traveling in A1 to a plurality of riders in a predetermined group is planned.

That is, the computer 11 sets the standby site W
Current position information of each vehicle 3 in the dispatch area A1 including
Based on road traffic information (congestion information, accident information, construction information, etc.) in the dispatch area A1 and transportation service reservation information (take-in date / time, location, and destination) of a plurality of riders of a predetermined group registered in the database 12. Then, the vehicle 3 that can drop in at the pick-up date / time and place of a plurality of riders in a predetermined group is extracted, and the optimal operation route is extracted.
In other words, the pick-up location of each rider on the pick-up date and time,
An operation route whose destination, arrival time, and travel route (road direction) most coincide with the transportation service reservation information of each rider is planned with reference to the road traffic information and the like, and based on the generated operation route. The arrival time at each pick-up location / destination is determined (step S9).

Next, the computer 11 reads the fare corresponding to the current number of rides from the database 12, and determines the arrival time at the pick-up location / destination, the read-out fee, whether or not the transportation service is used (the above arrival time / (Whether or not to use the transportation service at a fee) The reservation reception information (image information) including the selection information and the reservation reception message is transmitted to the communication device 5 of each passenger via the communication unit 10 and the communication network 2 ( Step S10).

FIG. 6 shows an example of the reservation reception information displayed on the display of the communication device 5 of each ride applicant by the process of step S10. In FIG. 6, the pick-up date and time are February 20 (Sun), and the pick-up location arrival time is 1
3:00 minutes, arrival time at destination 13:30, charge 4
50 yen.

In FIG. 6, the reservation reception information includes, as the service use presence / absence selection information, a PB3 indicating that the service is used and a PB indicating that the service is not used.
B4 are respectively formed, and the transport service user (hope to join) confirms the reservation reception information displayed as an image on the communication device 5, and selects whether or not to use the transport service according to the confirmation result. can do.

That is, if the user (hope-for-ride) is satisfied with the reservation acceptance result displayed on the display of the communication device 5, the user clicks the service use PB 3 to execute the service via the process of the communication device 5. The use information is transmitted to the reservation reception dispatch center 4. If the result of the reservation reception is unsatisfactory, the user clicks on the PB4 to reserve the service use no-information through the processing of the communication device 5. The information is transmitted to the reception dispatching center 4.

At this time, the computer 11 of the reservation receiving and dispatching center 4 judges whether each of the passengers wishing to share is to receive either the transport service use information or the service use no information (step S11). As a result, when the transportation service use no-information is transmitted from at least one ride-on applicant (step S11 → no use), the computer 11 transmits the transportation service of the ride-on applicant to whom the transportation service use-off information has been transmitted. The reservation information is deleted from the database 12 (step S12), and the process returns to step S4, where the latest transport service reservation information to be transmitted next and the transport service reservation information of the registered applicants for each group are displayed. Is performed.

On the other hand, as a result of the determination in step S11, if the transportation service use information has been transmitted from all the passengers (step S11 → use available), the computer 11 executes the operation route created in step S9. And the arrival time at each pick-up location / destination based on the operation route at the pick-up date and time is stored in the database 12 as operation plan information of the corresponding vehicle 3 (step S13), and the stored operation plan information and cash settlement instruction (at least When one passenger has selected cash settlement, a cash settlement command including the name thereof is notified online to the corresponding on-vehicle unit 6 of the vehicle 3 via the communication unit 10 and the communication network 2. (Step S14), Step S4
Move to the processing of.

At this time, since the computer 11 performs the processing of steps S4 to S14 every time the latest transportation service reservation information is transmitted from the latest ride applicant, the latest transportation service reservation information of the latest ride request is received. Every time, according to the latest transportation service reservation information, the operation plan information is re-created based on the transportation service information of all the group applicants in the waiting time.

That is, the transportation service reservation information of the two ride applicants (prior ride passengers) of the predetermined group, which is once created as two rides and registered in the database 12, and the latest transportation service reservation of the ride rider In the process of step S7 using the information,
If it is determined that the same vehicle 3 can be dispatched to the preceding ride-sharing applicants (FIG. 7; step S7A → YE).
S), the computer 11 deletes the operation plan information corresponding to the two preceding ride-on applicants once created and registered in the database 12 (step S7B), and executes the processing of step S9, thereby obtaining the latest transportation. The service reservation information is stored in the database 12 as the transportation service reservation information of the predetermined group, and the optimal operation route for allocating the vehicle 3 to the three riders in the predetermined group is planned (step S9A). Then, the processing of steps S10 to S14 is executed.

That is, the maximum number of multiplications (3 in this embodiment)
The operation plan information including the arrival time at each pick-up place and destination based on the optimal operation route set by the number of rides before reaching the number of times of arrival and the optimal operation route at the arrival date and time is determined by the vehicle corresponding to the operation plan information. When the latest rider who can dispatch a vehicle appears, it is updated to the most suitable operation plan information for the transportation service reservation information of all riders,
The corresponding in-vehicle processing unit 6 of the vehicle 3 is notified.

On the other hand, the controller 24 of the on-vehicle processing unit 6 of the vehicle 3 determines, based on the operation plan information received via the communication unit 20, the arrival time at the pick-up place and destination of each rider at the pick-up date and time. Is output through the information output unit 23 as navigation information.

As a result, the driver of the vehicle 3 receives the navigation information (the operation route at the pickup date and time and the pickup place / destination of each rider) in the form of at least one of the voice information and the image / text information. By arranging the own vehicle 3 in accordance with the arrival time, a plurality of riders are picked up at a plurality of pickup locations, and the plurality of riders (passengers) are sequentially transported to corresponding destinations in the form of a ride. be able to.

Further, since the driver of the vehicle 3 traveling in the operation mode 1, for example, knows the pick-up place and destination of each rider in advance, it passes through all the stop points P on the operation route M1. Without having to make a reservation, that is, it is possible to travel by short-cutting at a stop point P that is not related to the pick-up location and destination.

When the driver of the vehicle 3 transports each passenger to the corresponding destination and receives a toll settlement instruction for a certain passenger (FIG. 8; step S2).
(0 → YES), and directly receives a fee (fare) corresponding to the number of rides from the passenger (step S21).

On the other hand, when the driver of the vehicle 3 transports each passenger to the destination and has not been notified of the toll settlement instruction to the passenger (step S20 → NO), the driver of the vehicle 3 The passenger disembarkation notification is sent to the controller 24 via the display input unit 22 (step S22), and the controller 24 sends the passenger disembarkation notification at the corresponding destination to the reservation reception dispatch center 4 via the communication network 2 or the like. It is sent to the computer 11 (step S23).

At this time, the computer 11 reads out the account number of the corresponding passenger with reference to the transport service reservation information in response to the passenger getting off notification (step S24), and reads out the account number of the financial institution that has been read out. On the basis of the,
The ride fee corresponding to the number of rides is automatically deducted from the account of the corresponding financial institution (step S25).

As a result, it is possible to transport a plurality of passengers who wish to share the vehicle to the destination in the form of sharing by using the same vehicle, and to pay a fare.

On the other hand, as a result of the judgment in step S2 and the result of the judgment in step S5, in the case of a single ride (step S5).
2, S5 → "Single ride"), the computer 1
1 registers the received transportation service reservation information (the pick-up date / time / location and destination) of the single rider in the database 12 (step S15), and the current position of each vehicle 3 in the dispatch area A1 including the waiting place W1. Information, road traffic information (congestion information, accident information, etc.) in the dispatch area A1 and transportation service reservation information (receipt date / time, location, and destination) of a single rider registered in the database 12,
The vehicle 3 that is most suitable for dropping in at the time and place of pickup is extracted, and an operation route based on the time and place of arrival and the destination is created with reference to road traffic information and the like, and a pickup place based on the created operation route -The arrival time at the destination is obtained (step S16).

Next, the computer 11 reads out the fare corresponding to the single ride from the database 12, and includes the obtained arrival time at the pick-up location / destination, the read-out fee, the use / non-use information of the transportation service, and the reservation acceptance message. The reservation receiving information (image information) is transmitted via the communication unit 10 and the communication network 2 to the communication device 5 of a single rider.
(Step S17).

As a result, as in the case of a rider, the reservation reception information as shown in FIG. 6 is displayed on the display of the communication device 5, and a single rider clicks on the service use PB3 to perform a service operation. The computer 11 stores the arrival time at the pick-up location and destination based on the operation route and the operation route at the arrival date and time created in step S16 in the database 12 as operation plan information of the corresponding vehicle 3 (step S18), The notification processing of the operation plan information and the like in step S14 is executed.

As a result, similarly to the case of the rider, the driver of the corresponding vehicle 3 transmits the navigation information (the operation route and the travel route at the time of arrival and reception) output in at least one of the voice information and the image / text information. The self-vehicle 3 is driven in accordance with the pick-up place and arrival time of the destination of the sole rider, thereby picking up the single rider at the pick-up place and the destination corresponding to the single rider (passenger). Can be shipped alone.

In the above description, the dispatch area A1 by the computer 11 of the reservation receiving dispatch center 4 is described.
The above description has been made on the transportation service reservation reception processing and the vehicle allocation processing of the users in the above. However, the same transportation service reservation reception processing and vehicle allocation processing as in the vehicle allocation area A1 are performed in the other vehicle allocation areas A2 and A3. That is, it is possible to individually accept a transport service reservation from a user in each area A1 to A3 for each of the allocation areas A1 to A3, and to perform allocation of the vehicle 3 corresponding to the reservation information for each of the areas A1 to A3. .

As described above, according to the present embodiment,
The dispatch area R is divided into a plurality of dispatch areas A1 to A3, a plurality of vehicles 3 are made to stand by for each of the divided dispatch areas A1 to A3, and each dispatch area A1 to A3 is set by a central reservation reception dispatch center 4. Each time, the reservation of the transportation service from the pick-up location to the destination is received, and the vehicle 3 can be individually allocated to each of the areas A1 to A3 in accordance with the received reservation information.

Therefore, the user can reserve the transportation service of the vehicle 3 by inputting his / her desired pick-up place / time, destination, and the like, and dispatches the vehicle to the user's pick-up place / time. Because it can be operated
The convenience for the user can be greatly improved.

Further, according to this embodiment, the vehicle allocation management of the vehicle 3 is performed for each of the vehicle allocation areas A1 to A3.
It is possible to promptly respond to a user's request for each area, and to further improve user satisfaction.

Further, in the present embodiment, as described above, a user's transportation service reservation request (pick-up / transport request)
In the case of combined transportation, a taxi-type system that distributes the vehicle 3 according to the vehicle and a bus-type system that transports multiple users to the destination while riding together are combined. To stop at multiple pickup locations and destinations, the fare is relatively inexpensive when viewed from a bus-type taxi system.In the case of single transport, it is possible to travel quickly to the pickup location and destinations. Since the fare is close to the fare, it is possible to construct a system that takes advantage of the advantages of the taxi-type system and the bus-type system in view of the dispatching method and the fee structure, and the efficient operation of the transportation system 1 is improved. Will be possible.

In the present embodiment, the communication device 5, the computer 11 of the reservation receiving and dispatching center 4, and the vehicles 3
The processing of the controller 24 of the vehicle-mounted processing unit 6 (see FIG. 5, FIG. 7 and FIG. 8) automatically performs the reservation reception processing without making the reservation reception processing operator or the vehicle allocation operator resident in the reservation reception distribution center 4. Since the vehicle dispatching process and the toll collection process can be performed, the operating costs including the personnel costs of the transportation system can be significantly reduced.

Further, in this embodiment, each dispatch area A
The operation route of each vehicle 3 dispatched by 1 to A3 is routed by the reservation reception dispatching center 4 and is instructed by each vehicle 3, so that, for example, a new driver who is unfamiliar with the surrounding traffic situation can use the vehicle 3 Even when the vehicle is driven, the own vehicle 3 can surely travel along the designated operation route, so that the reliability of the transportation system 1 can be further improved. Further, the operation route is optimally set based on road traffic information such as traffic congestion information, accident information, construction information, and the like in each of the dispatch areas A1 to A3. Therefore, loss of dispatch time is prevented, and dispatch efficiency is further improved. be able to.

In the present embodiment, the vehicle 3 is not transported one by one (one set at a time) without being shared, as in an operation system using a taxi. In the case where a new passenger (requesting passenger) who can be transported by the same vehicle 3 in a shared form receives a new transportation service reservation while the passenger 3 is operating and transporting the passenger, the operation plan information is transmitted to the To provide a transportation system with extremely high transportation efficiency because the passenger can be re-created based on the transportation service reservation information of a new passenger and the new passenger can be picked up and transported according to the re-created operation plan information. Can be.

In particular, in the transportation system of the present embodiment, the passenger can make a reservation for the transportation service at any time from a communication device such as a cellular phone or a portable terminal, and a plurality (a plurality of groups) of passengers can be assigned to the same vehicle. It is possible to eliminate or reduce the number of vehicles in other transportation systems that queue up at train stations and wait for passengers at present, as they can be transported together. Thus, it is possible to contribute to prevention of traffic congestion due to the existence of the vehicle group, prevention of unnecessary fuel consumption, and reduction of exhaust gas.

On the other hand, in the transportation system according to the present embodiment, the user can himself / herself select a plurality of operation methods (single boarding, sharing) and a fee system corresponding to the plurality of operation methods. If you are in a hurry, select a single ride, and if you are not so rushed, select a ride, so that you can receive the optimal transportation service according to your situation.

Further, in the transportation system of the present embodiment, vehicles 3 existing in the same dispatch area are dispatched to users located in the dispatch area which is a limited area divided from the dispatch area R. Therefore, the waiting time is short, and even if a ride is selected, the user can be notified in advance of the pick-up time at the pick-up location designated by the user, so that the user has to wait for his own waiting time. Can be grasped.

Therefore, the waiting time at the bus stop as in the conventional bus system is eliminated, and the transportation system 1
Can be used with confidence according to their own schedule.

In the present embodiment, the transport service user has reserved the transport service using the communication device. However, the present invention is not limited to this. In addition to the reservation using the communication device, the present invention is not limited thereto. It is also possible to make a transportation service reservation by stopping a vehicle on the road side, like a taxi.

In this case, the user can operate the portable communication device to send the transport service reservation information to the reservation receiving and dispatching center, and further, based on the transport service reservation information spoken by the user. Then, the driver can operate the display input unit and transmit the above-mentioned transportation service reservation information to the reservation reception dispatching center via the processing of the onboard controller and the communication unit.

In the transportation system of the present embodiment, the reservation reception processing and the vehicle distribution processing are automatically performed without the operator resident at the reservation reception distribution center. Of course, it is also possible to carry out reservation acceptance and vehicle allocation processing by voice dialogue between the user and the user and between the operator and the driver via a communication device such as a telephone.

The computer 11 of the reservation receiving and dispatching center has a voice recognition processing program and an automatic voice guidance transmission program built in, and the user can use the telephone 5b.
By automatically recognizing the uttered voice information in accordance with the automatic voice guidance flowing from the communication device 5, the reservation can be accepted.

Further, in the transportation system according to the present embodiment, as a modified example, based on the voice information uttered by the user without making the operator resident at the reservation reception dispatch center and without using the voice recognition program. Thus, the reservation reception allocation center 4 can perform the reservation reception processing.

That is, the transportation system 1 according to this modification example
Each vehicle 3 in FIG. 1A is equipped with a communication device (a mobile phone in this modification) 30 whose driver can make a voice call, and the telephone number of each mobile phone 30 is stored in a computer for each vehicle 3. 11 manages it.

At this time, the user H having a home in a certain dispatch area (for example, the dispatch area A1) uses the communication device 5 (telephone 5b) from the house to the reservation receiving dispatch center 4 in order to make a reservation for the transportation service. Make a phone call.

At this time, when a call signal based on the telephone is transmitted to the computer 11 of the reservation receiving and dispatching center 4 via the communication network 2 or the like, the computer 11
In accordance with the call signal, the position of the call signal source in the dispatch area A1 is detected (step S30), and the vehicle 3 running at the position closest to the call source detection position is picked up (step S31).

Next, the computer 11 transfers the calling signal to the mobile phone 30 of the picked-up vehicle 3 (step S32).

At this time, the driver of the pick-up vehicle 3 performs a call operation in response to a call signal emitted from the mobile phone 30, so that the driver interacts with the user by voice and the transport service spoken by the user. The reservation information is recognized (step S33).

Subsequently, the driver operates the display input section 22 to communicate with the reservation receiving and dispatching center 4 by the processing of the onboard controller 24 and the like, and displays the transportation service reservation screen I by the processing of the controller 24. It is displayed on the monitor of the input unit 22 (step S34).

The driver operates the display input unit 22 to input the user's transport service reservation information on the transport service reservation screen I, and transmits the input transport service reservation information via the communication network 2. The information is transmitted to the reservation reception dispatch center 4 (see FIG. 5; step S1).

Thereafter, the processing of steps S1 to S12 in FIG. 5 is performed, and the transport service reservation information spoken by the user is received by the reservation reception / allocation center 4.

In the processing of steps S10 to S11 in FIG. 5, the computer 11 of the reservation reception dispatch center 4 transmits the reservation reception information via the communication unit 10, the communication network 2, and the mobile phone 30 of the vehicle 3. This is sent to each ride applicant as voice information spoken from the driver.

The driver also recognizes a response (service use information / service no use information) from each rider by voice dialogue via the mobile phone 30 of the corresponding vehicle 3, and recognizes the recognition result by the controller 24. The signal is converted into a signal readable by the computer 11 by processing, and
The information is sent to the computer 11 of the reservation receiving and dispatching center 4 via the communication network 2.

That is, according to the present modification, the reservation reception dispatch center 4 can receive the voice service reservation information from the user while making the reservation reception dispatch center 4 unattended without the presence of an operator. 4
Thus, the reservation of the transport service can be accepted by voice dialogue with the telephone 5b to which the reservation person is most accustomed, and the convenience of the reservation person can be improved while the operation cost including the labor cost is kept low.

The present modification is not applied only to the reservation of the transportation service by the vehicle.

For example, the present invention can be applied to a reception processing system for receiving a service request by sending a service request such as a boarding reservation for a passenger aircraft, a concert ticket reservation, and a product purchase application to a reception center via a telephone or the like. is there.

That is, by arranging computer terminals with a fixed number of callers corresponding to the above drivers in advance over a plurality of regions, the reception center is unmanned, and a call signal for service request is generated. When the call is sent to the reception center, the reception center specifies the location of the caller in accordance with the transmitted call signal, picks up the caller closest to the position, and calls the picked-up caller the caller. By transferring the signal, the service request of the user can be transmitted to the caller who picked up the service.

Thereafter, information (data) recognizable by the reception center representing the transmitted service request is transmitted to the reception center by the operation of the computer terminal of the communication staff having transmitted the service request, and is automatically recognized by the reception center. ·be registered.

As described above, also in the reception processing system according to the present modification, the dedicated reservation reception operator is not resident at the reception center, and the people who have the other jobs or the housewife can be part-timely handled. Since the voice information can be digitized and used for reception processing, the operation cost including the personnel cost of the voice information reception processing system can be reduced.

In this modified example, by inputting the user's transport service reservation information on the transport service reservation screen I, the voice transport service reservation information can be input to the reservation receiving dispatch center 4 (computer 11). Is input as a recognizable signal. However, the present invention is not limited to this. Characters and the like are assigned in advance to each of the touch-tone buttons of the mobile phone 30 and combinations thereof, and the transportation is performed by a push-button operation of the driver. The service reservation information may be input to the reservation reception dispatch center 4.

Further, in the present embodiment and its modifications, the dispatch area is divided into three areas, each of which is a dispatch area. However, the present invention is not limited to the above-mentioned number of divisions. It is also possible to use a single vehicle allocation area.

Further, in the present embodiment and its modifications, the maximum number of multiplications is set to three (three sets). However, the present invention is not limited to the maximum number of multiplications, and may vary depending on the size of the vehicle. It is also possible to allow more rides.

[0128]

As described above, according to the transportation method and system and the computer-readable storage medium according to the present invention, the reservation of the transportation service from the vehicle use location to the destination is received, and the received reservation is received. Vehicles can be dispatched according to the information.

Therefore, the user can reserve the transportation service of the vehicle by inputting his / her desired pick-up location / time, destination, etc., and arranges the vehicle at the vehicle usage location / time of the user and operates the vehicle. Therefore, the convenience for the user can be greatly improved.

Further, according to the present invention, as described above, a taxi system in which vehicles are dispatched in response to a user's transportation service reservation request is combined with a bus system in which a plurality of users are transported to a destination while riding together. Therefore, it is possible to construct a system that takes advantage of the advantages of the taxi system and the bus system, and it is possible to make the operation of the transportation system very efficient.

Further, according to the reception processing system of the present invention, while the reception center is unmanned without the presence of an operator, the transfer service reservation information by voice from the user is received by the function of a plurality of callers. Service requests can be accepted by the processing computer, so that service requests can be accepted by voice calls with the most familiar voice caller, while operating costs including labor costs at the reception center are kept low. Convenience can be improved.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a schematic configuration of a transportation system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a dispatch area and a dispatch area according to the embodiment;

FIG. 3 is a diagram showing a basic operation route in the dispatch area shown in FIG. 2;

FIG. 4 is a diagram showing a transportation service reservation screen displayed on a display of the terminal.

FIG. 5 is an exemplary flowchart showing an example of a process of a computer and a communication device of the reservation reception dispatch center shown in FIG. 1;

FIG. 6 is a diagram showing an example of reservation acceptance information displayed on a display of a communication device of each ride applicant.

FIG. 7 is an exemplary flowchart showing an example of the processing of the computer of the reservation reception dispatch center shown in FIG. 1;

FIG. 8 is a schematic flowchart showing an example of the processing of the computer of the reservation reception dispatch center and the controller of the vehicle-mounted processing unit shown in FIG.

FIG. 9 is a diagram showing a schematic configuration of a transportation system according to a modification of the embodiment of the present invention.

10 is a schematic flowchart showing an example of processing of the communication device of the transportation system shown in FIG. 9, the computer of the reservation reception dispatch center, and the controller of the in-vehicle processing unit.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1, 1A Transportation system 2 Communication network 3 Vehicle 4 Reservation acceptance dispatch center 5 Communication equipment 5a Terminal 5b Telephone 6 In-vehicle processing unit 7 Control center 10, 20 Communication unit 11 Computer 12 Database 13 Bus 21 Position receiving unit 22 Display input unit 23 Information Output unit 24 In-vehicle controller 30 Mobile phone

Claims (12)

[Claims] 1. A transportation system for providing a transportation service to a user by operating a plurality of vehicles in a predetermined area, wherein a vehicle usage date and time and a vehicle input from a plurality of users in the predetermined area are provided. Based on a plurality of service reservation information each including a use place, a destination, and single / join desired information, it is determined whether the same vehicle among the plurality of vehicles can be dispatched to the plurality of users. First determining means for determining, and, as a result of the determination, when the same vehicle can be allocated, the same vehicle is determined based on the vehicle use date, vehicle use location, and destination of each of the plurality of service reservation information. Searching means for searching for the optimal operation route of, and based on the searched for the optimal operation route, the arrival time of the same vehicle at a plurality of vehicle use locations and destinations, respectively. And providing means for providing each of the reservation information representing the reception of the serial service reservation information to a corresponding plurality of users,
Storage means for storing the optimal operation route, the arrival times at the plurality of vehicle use locations, and the arrival times at the plurality of destinations as operation plan information, and notifying the stored operation plan information to the same vehicle side A transportation system comprising: a notification unit. 2. The method according to claim 1, wherein the predetermined area is divided into a plurality of areas, and the first judging means stores, for each area, a plurality of service reservation information input from a plurality of users in each area. The transportation system according to claim 1, wherein the determination process is performed based on the determination. 3. The plurality of service reservation information includes information for selecting an account transfer method including an account number as a method of paying the service usage fee, and each reservation reception provided to the plurality of users. The information includes an arrival time at the plurality of vehicle use locations, an arrival time at the plurality of destinations, and a service charge set according to the number of the plurality of users, and the storage unit includes: In response to the information indicating the service usage transmitted from the plurality of users in response to the provision of the reservation reception information by the providing means, the optimal operation route, the arrival time to the plurality of vehicle usage locations, and While arrival times at the plurality of destinations are stored as operation plan information, the plurality of users are stored on the basis of the operation plan information notified by the notification means. 2. A method according to claim 1, further comprising the step of withdrawing the service charge of the user from the account corresponding to the account number of the financial institution of the user who has selected the fund transfer method. Or 2
The described transportation system. 4. The first judging means judges that the same vehicle can be dispatched when the plurality of service reservation information includes the same vehicle use date and information on desired ride. The transportation system according to claim 3, wherein: 5. When new service reservation information is input from another user after the operation plan information is stored in the storage unit, the new service reservation information corresponds to the operation plan information based on the service reservation information. Second determining means for determining whether or not the same vehicle can be distributed to the other user; and, as a result of the determination, distributing the same vehicle if the same vehicle can be distributed. All the service reservation information determined to be feasible The vehicle use date and time of each of the service reservation information, the vehicle use place and the destination are searched again for the optimal operation route based on the same vehicle, and based on the re-searched optimal operation route, Means for retrieving the arrival time of the same vehicle at a plurality of vehicle use locations and destinations, respectively, and a schedule representing the reception of all service reservation information determined to be capable of allocating the same vehicle. About reception information, re-providing means for re-providing each user to all users who have determined that the same vehicle can be dispatched, and erasing the operation plan information stored in the storage means, the optimal operation route, the plurality of A re-storage unit that re-stores the arrival time at the vehicle usage location and the arrival times at the plurality of destinations as operation plan information; and a re-notification unit that re-notifies the re-stored operation plan information to the same vehicle. The transportation system according to claim 4, further comprising: 6. A transportation system for providing a transportation service to a user by operating a plurality of vehicles in a predetermined area, wherein a vehicle usage date and time and a vehicle usage location inputted from a user side in the predetermined area are provided. , Based on the service reservation information including the destination and the individual / joining request information, the user determines whether the user wants to take the individual or the member.
A means for determining whether or not the vehicle is to be occupied by the vehicle, based on the vehicle use date and time, the vehicle use place, and the destination of the service reservation information; A search unit for obtaining an arrival time of the vehicle at a vehicle use place and a destination, a providing unit for providing reservation reception information indicating reception of the service reservation information to the user, the optimal operation route, Storage means for storing the arrival time at the vehicle use location and the arrival time at the destination as operation plan information,
Notifying means for notifying the vehicle of stored operation plan information. 7. As a result of the judgment by the single / joint judgment means,
Input determination means for determining whether or not new service reservation information is input from another user in the case of a shared ride, and new service reservation information from another user by this input determination means. 7. The transportation system according to claim 6, wherein when no input is made, the search means searches for the optimal operation route by treating the user who desires to ride in the vehicle as a single ride. . 8. As a result of the determination by the input determination means, when new service reservation information is input from another user, a determination is made as to whether or not the new service reservation information includes a request for a shared ride. A boarding request determining means, and as a result of the determination, when the surveillance reservation information includes a shared boarding request, a vehicle use date and time, a vehicle use place, a destination and a single / Vehicle allocation determining means for determining whether or not the same vehicle among the plurality of vehicles can be allocated to the user and other users based on a plurality of service reservation information each including a sharing request information; When the same vehicle can be allocated as a result of the determination by the vehicle allocation determining means, the vehicle use date and time, the vehicle use location, and the destination of each of the plurality of service reservation information are used. A search means for searching for an optimal operation route of the same vehicle, and obtaining arrival times of the same vehicle at a plurality of vehicle use locations and destinations based on the searched optimal operation route; and the plurality of service reservation information. Means for providing reservation reception information indicating the reception of the vehicle to the user and the other users, and the optimal operation route, the arrival times at the plurality of vehicle use locations, and the arrival times at the plurality of destinations. The transportation system according to claim 7, further comprising: storage means for storing the operation plan information; and notification means for notifying the same vehicle side of the stored operation plan information. 9. Each of the vehicles has a communication device with which the driver can make a voice call, and a communication unit with which the driver can operate to communicate with the first determination means. A calling device transmits a calling signal to the first determining unit, and after receiving the calling signal, inputs the service reservation information as voice information. In accordance with the signal, position detecting means for detecting the position of the user of the call signal source within the predetermined area, and pickup means for picking up a vehicle traveling at a position closest to the detected user position, Transfer means for transferring the call signal to a telephone device of the picked-up vehicle, wherein a driver of the picked-up vehicle receives the call signal in accordance with the transferred call signal. By connecting a device and the voice communication device of the user to make a call, the content of the voice information representing the service reservation information of the user is recognized, and the content of the service reservation information recognized by operating the communication unit To
2. The transportation system according to claim 1, wherein the first determination unit is configured to transmit the signal as a recognizable signal to the first determination unit. 10. A reception processing system for receiving a call signal and a voice service request transmitted from a user via a voice communication device by a reception processing computer installed at a reception center. Has a communication device that allows a caller to talk by voice, and a communication unit that can communicate with the reception processing computer by operation of the caller, wherein the reception processing computer responds to the call signal Position detecting means for detecting the position of the user of the call signal source; pick-up means for picking up the caller closest to the detected user position among the plurality of callers; Transfer means for transferring the call signal to the call device, wherein the picked-up caller First, the content of the service request recognized by operating the communication unit is recognized by connecting the telephone device and the voice communication device of the user to make a telephone call to recognize the content of the voice service request of the user. Is transmitted to the reception processing computer as a signal recognizable by the reception processing computer. 11. A transportation method for providing a transportation service to a user by operating a plurality of vehicles in a predetermined area, wherein a vehicle usage date and time and a vehicle input from a plurality of users in the predetermined area are provided. Based on a plurality of service reservation information each including a use place, a destination, and single / join desired information, it is determined whether the same vehicle among the plurality of vehicles can be dispatched to the plurality of users. The step of determining and, as a result of the determining step, when the same vehicle can be dispatched, the optimal time of the same vehicle based on the vehicle use date and time, the vehicle use location and the destination of each of the plurality of service reservation information Searching for an operation route, based on the searched optimum operation route, obtaining a plurality of vehicle use locations and arrival times of the same vehicle at destinations, respectively; Providing the reservation reception information representing reception of the plurality of service reservation information to a plurality of corresponding users, respectively; and selecting the optimal operation route, the arrival times at the plurality of vehicle use locations, and the plurality of destinations. A transportation method, comprising: a step of storing arrival time as operation plan information; and a step of notifying the same vehicle side of the stored operation plan information. 12. A computer-readable storage medium that performs a process of providing a transportation service to a user by operating a plurality of vehicles in a predetermined area, wherein the plurality of vehicles are operated by a plurality of users in the predetermined area. The same vehicle among the plurality of vehicles is provided to the plurality of users based on the plurality of service reservation information including the vehicle use date and time, the vehicle use place, the destination, and the single / join desired information. Means for causing the computer to determine whether or not the vehicle can be distributed; and, as a result of the determination, when the same vehicle can be distributed, the vehicle use date, vehicle use location, and destination of each of the plurality of service reservation information are set. The computer searches for the optimal operation route of the same vehicle based on the plurality of vehicle routes based on the optimal operation route obtained by the search. Means for causing the computer to determine the arrival time of the same vehicle at a place and destination, and providing the computer with reservation reception information indicating reception of the plurality of service reservation information, to the corresponding users, respectively. Means, means for causing the computer to store the optimal operation route, arrival times at the plurality of vehicle use locations, and arrival times at the plurality of destinations as operation plan information, and the stored operation plan information to the same vehicle. A computer-readable storage medium, further comprising: a notifying unit for notifying by the computer.