JP2001222582A - Method and device for receiving order for reservation and recording medium therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method and a device for hotel facilities to receive for orders for lodging and a recording medium therefor by which hotel charges are set so as to secure the effective use of the hotel facilities and services are improved. SOLUTION: Past lodging situation and current reservation situation are acquired and the hotel charges are estimated and decided from the acquired past lodging situations and current reservation situations. At the same time, the past lodging situations of every reserved guest are acquired and the estimated hotel charges are discounted according to the past reservation situations of the geust.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation order receiving method, a reservation order receiving apparatus, and a recording medium, and more particularly to a reservation order receiving method, a reservation order receiving apparatus, and a recording medium for receiving an order for accommodation reservation at an accommodation facility.

[0002]

2. Description of the Related Art In a conventional accommodation facility such as a hotel, a plurality of accommodation rates, such as a normal rate, a season term rate, and an off-season term rate, are set so that the number of empty rooms is reduced as much as possible.

[0003] At this time, the setting of the accommodation fee is usually determined by the manager based on past results. Further, the once set fee was not changed irrespective of the presence or absence of an empty room. For example, no change has been made to the accommodation fee depending on the occupancy rate of the room.

[0004]

However, in accommodation facilities such as hotels, although the reservation status differs depending on the day of the week or event, for example, rough charges such as a normal fee, a season period fee, and an off-season period fee are applied. However, there is a problem that the facility cannot be used efficiently.

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and has a reservation ordering method and a reservation ordering method capable of setting a fee so that facilities can be used efficiently and improving a service for each customer. It is an object to provide an apparatus and a recording medium.

[0006]

SUMMARY OF THE INVENTION The present invention acquires a past accommodation situation and a current reservation situation, predicts an accommodation rate based on the acquired reservation situation and the past accommodation situation, and sets the accommodation rate. I do.

According to the present invention, accommodation facilities can be used efficiently. Further, it is possible to prevent a decrease in sales without lowering the accommodation fee more than necessary.

[0008] Further, according to the present invention, a past accommodation situation for each reserving person is acquired, and resetting is performed based on the acquired past reservation situation.

According to the present invention, a special service can be provided to a customer who frequently stays, and the service can be improved.

[0010]

FIG. 1 shows a system configuration diagram of an embodiment of the present invention.

A reservation order receiving system 1 of this embodiment is a system for receiving an order for a reservation of an accommodation facility such as a hotel, and includes a reservation ordering device 2, a network 3, and a reservation order receiving device 4.

[0012] The reservation ordering device 2 and the reservation ordering device 4 are connected via a network 3. Reservation ordering device 2
Accesses the reservation order receiving device 4 via the network 3 to make a reservation for an accommodation facility.

First, the reservation ordering apparatus 2 will be described in detail.

FIG. 2 is a schematic configuration diagram of a reservation ordering apparatus according to one embodiment of the present invention, and FIG. 3 is a block configuration diagram of the reservation ordering apparatus according to one embodiment of the present invention.

The reservation ordering apparatus 2 of this embodiment is composed of, for example, a normal personal computer. The reservation ordering device 2 includes a keyboard 11 and a mouse 1 as shown in FIG.
2, a monitor 13, and a computer main body 14.

The keyboard 11 and the mouse 12 are input devices for starting an Internet browser program,
It is used for access to the reservation order receiving device 4, a reservation instruction to the reservation order receiving device 4, and the like. Monitor 13 is a CRT, LCD
The display device displays a reservation status, a reservation screen, and the like.

As shown in FIG. 3, the computer main body 14 includes a CPU 21, a RAM 22, a ROM 23, an HDD 24,
FDD 25, CD-ROM drive 26, modem 27,
An interface 28 and a display controller 29 are incorporated.

The CPU 21 includes a keyboard 11 and a mouse 1
2 executes a process according to the instruction from the device. RAM 22
It is used as a work storage area of the CPU 21. ROM
23 stores a startup program and various setting values. HD
D24 stores programs such as an Internet browser program and a communication program, data, and the like.
The FDD 25 is capable of loading and unloading the floppy disk 31, and stores data and programs on the floppy disk 31 and reads data from the floppy disk 31. The CD-ROM drive 26 is a CD-RO drive.
The M32 is detachable, and is used to read out programs and data recorded on the CD-ROM 32. The modem 27 is connected to the network 3 and communicates with the reservation order receiving device 4 via the network 3.

The network 3 is composed of, for example, a telephone line, the Internet, a LAN, etc., and communicates information between the reservation ordering device 2 and the reservation ordering device 4.

Next, the reservation order receiving device 4 will be described in detail.

FIG. 4 is a schematic view of a reservation order receiving apparatus according to one embodiment of the present invention, and FIG. 5 is a block diagram of the reservation order receiving apparatus according to one embodiment of the present invention.

The reservation order receiving device 2 comprises a server and the like. The reservation order receiving device 2 includes a keyboard 41, a mouse 42, a monitor 43, and a computer main body 44 as shown in FIG.
Consists of

The keyboard 41 and the mouse 42 are input devices, and are used for giving instructions to a reservation order processing program. The monitor 43 is a display device such as a CRT and an LCD, and displays a reservation status, a price display screen, and the like.

As shown in FIG. 5, the computer main body 44 includes a CPU 51, a RAM 52, a ROM 53, an HDD 54,
FDD 55, CD-ROM drive 56, modem 57,
An interface 58 and a display controller 59 are incorporated.

The CPU 51 includes a keyboard 41 and a mouse 4
2 executes a process according to the instruction from the device. RAM 52 is
It is used as a work storage area for the CPU 51. ROM
Reference numeral 53 stores a startup program and various setting values. HD
D54 stores programs such as a reservation order processing program and a communication program, reservation status data, accommodation status data, customer data, and the like. The FDD 55 is configured such that the floppy disk 61 can be attached and detached, and stores data and programs on the floppy disk 61 and reads data from the floppy disk 61. CD-ROM
The drive 56 has a CD-ROM 62 that can be inserted and removed, and is used for reading out programs and data recorded on the CD-ROM 62. The modem 57 is connected to the network 3 and communicates with the reservation ordering device 2 via the network 3.

The reservation order processing program of this embodiment is provided as a recording medium such as a floppy disk 61 or a CD-ROM 62, stored in the HDD 54, and executed. Further, the reservation order processing program may be directly executed from a recording medium such as the floppy disk 61 or the CD-ROM 62. Further, the reservation order processing program may be provided via the network 3.

Next, the overall flow of the accommodation reservation order receiving method will be described.

FIG. 6 is a diagram for explaining the flow of the accommodation reservation order receiving method according to one embodiment of the present invention. In FIG. 6, steps S1-1 to S1-8 show processing of the reservation ordering apparatus 2, and steps S2-1 to S2-8 show processing of the reservation order receiving apparatus 4. Here, the reservation using the Internet will be described.

When making a reservation, first, at step S1-
1 is executed. Step S1-1 is the reservation ordering device 2
Is connected to the network 3 and the reservation ordering apparatus 2 accesses the reservation order receiving apparatus 4 via the network 3.

When the reservation order receiving device 4 receives an access for reservation from the reservation ordering device 2, it executes step S2-1. Step S2-1 is a step of starting processing for a reservation order.

When the reservation order receiving device 4 starts processing for a reservation order in step S2-1, the process proceeds to step S2-.
Execute Step 2. Step S2-2 is a step of transmitting a customer ID input screen to the reservation ordering apparatus 2.

The reservation ordering apparatus 2 receives the customer ID input screen from the reservation ordering apparatus 4 in step S1-2. Upon receiving the customer ID input screen from the reservation order receiving apparatus 4 in step S1-2, the reservation ordering apparatus 2 displays the received customer ID input screen.

Here, the customer ID input screen will be described in detail.

FIG. 7 is a diagram showing a customer ID input screen according to one embodiment of the present invention.

The customer ID input screen 81 includes a customer ID input section 82 and a send button 83.

The customer ID input section 82 receives a customer ID preset for each customer. The send button 83 gives an instruction to send the customer ID input to the customer ID input unit 82 to the reservation order receiving device 4.

When the customer ID input screen 81 is displayed on the reservation ordering apparatus 2 in step S1-2, the reservation person enters the customer ID
The customer ID given to the user is input to the input unit 82, and the transmission button 83 is clicked. When the transmission button 83 is clicked, the reservation ordering apparatus 2 executes step S1-4. Step S1-4 is a step of transmitting the customer ID to the reservation order receiving device 4.

The reservation order receiving device 4 receives the customer ID from the reservation ordering device 2 in step S2-3. In step S2-3, the reservation order receiving device 4 receives the customer I from the reservation ordering device 2.
Upon receiving D, a customer discount fee is calculated in step S2-4.

Here, the customer discount rate in step S2-4 will be described in detail.

FIG. 8 is a flowchart of the customer discount charge calculation process according to one embodiment of the present invention.

In the customer discount charge calculation process, first, in step S2-11, the received customer ID is recognized, and in step S2-12, points stored in the customer database are acquired. Next, in step S2-13, a discount rate is determined according to the number of points. The number of points is determined in accordance with the frequency of lodging of the customer and the like, and is stored in the reservation order receiving device 4 as a database.

Note that the method of discounting the customer is not limited to the above method. For example, if the customer makes a reservation every year on a specific day such as Christmas, a method of discounting the Christmas fee and discounting the discount on other days may be considered.

Next, in step S2-14, the fee predicted in advance for each reservation date according to the reservation status and the past accommodation status is reduced according to the discount rate determined in step S2-13.

As described above, the accommodation fee according to the customer is calculated. A reservation screen is generated based on the hotel charges calculated in step S2-4. The reservation order receiving device 4 transmits a reservation screen to the reservation ordering device 2 in step S2-5.

The reservation ordering apparatus 2 receives the reservation screen from the reservation ordering apparatus 4 in step S1-5. Reservation ordering device 2
Displays the reservation screen in step S1-6.

Here, the reservation screen will be described in detail.

FIG. 9 is a diagram showing a reservation screen according to one embodiment of the present invention.

The reservation screen 91 includes a reservation status display section 92, a reservation input section 93, and a send button 94.

The reservation status display section 92 displays information indicating a customer name, a reservation status, and a fee. The reservation status display section 92 shown in FIG. 9 shows a reservation status screen on December 31, and includes a customer name, an accommodation date, a single fee, the number of remaining single rooms, availability of a single reservation, a double fee, and a double fee. , And information on whether double reservations are possible.

For example, the reservation status display section 9 shown in FIG.
2 indicates the fee for the customer name "Taro Suzuki", and from January 1 to January 10, the single fee is 15
2,000 yen, double fee is 20,000 yen, January 11
From Sunday to January 20, the single fee is 14,500 yen,
The double fee is 19500 yen, from January 21 to January 3
Until one day, the single fee is 14,000 yen and the double fee is 19,000 yen. The earlier the reservation, the lower the fee.

The reservation input unit 93 includes a reservation date input unit 101,
It comprises a room type input unit 102 and a reserved room number input unit 103. The reservation date is input to the reservation date input unit 101. In the room type input section 102, a single or double room type is selected. Number of reserved rooms input section 10
In 3, the number of rooms to be reserved is input.

The method of inputting a reservation is not limited to the above method. For example, the reservation may be specified by clicking the room type to be reserved on the reservation date on the reservation status screen shown in FIG.

The reservation ordering device 2 transmits reservation information to the reservation order receiving device 4 when the reservation input is performed by the reservation person in step S1-7 and the transmission button 94 is clicked.

The reservation order receiving device 4 receives the reservation information from the reservation ordering device 2 in step S2-6. Upon receiving the reservation information in step S2-7, the reservation order receiving device 4 checks the received reservation information.

When the reservation receiving device 4 confirms the reservation information,
In step S2-8, a reservation response is transmitted to the reservation ordering device 2. The reservation response is a response to the effect that the reservation has been accepted if the confirmed reservation information is accepted, and a response to the effect that the reservation was not accepted if the confirmed reservation information does not accept the reservation.

The reservation ordering device 2 receives the reservation response from the reservation ordering device 4 in step S1-8. If the reservation information is accepted in step S1-9, the reservation ordering device 2 displays that the reservation has been made, and if the confirmed reservation information does not accept the reservation, displays that the reservation could not be made.

When receiving the reservation from the reservation ordering device 2 in step S2-9, the reservation receiving device 4 updates the reservation status. In updating the reservation status, for example, the number of reserved remaining rooms is subtracted. In addition, the reservation order receiving device 4 receives the new reservation, so that the status of the reservation changes, and thus executes the process of recalculating the fee in step S2-10.

The charge is calculated by taking into account the past accommodation status, current reservation status, public holidays, holidays, and the like so as to maximize the sales (number of rooms × unit price) of the day. Note that the prediction calculation is performed when a reservation is made and the occupancy rate is changed, and can be immediately reflected in the charge price.

It is to be noted that an optimal fee can be set by taking into account the past accommodation situation and seasonal factors in the prediction calculation.

The result of the prediction calculation is displayed on the reservation order receiving device 4 as a setting screen.

FIG. 10 is a diagram showing a setting screen according to one embodiment of the present invention.

The setting screen 110 displays the accommodation date display area 11
1, single room charge display area 112, single remaining room number display area 113, single recommended price display area 114,
It comprises a double accommodation charge display area 115, a double remaining room number display area 116, a double recommended price display area 117, a full occupancy rate display area 118, and a remarks display area 119.

FIG. 10 shows a setting screen as of December 31. As shown in FIG. 10, the accommodation dates from “January 1” to “January 31” are displayed in the accommodation date display area 111. In the single room charge display area 112, the single room charge set according to the current reservation date is displayed. In the single remaining room number display area 113, the number of remaining single rooms is displayed. In the single recommended price display area 114, the single charge calculated in step S2-10 is displayed. Double room charge display area 11
5 displays the double accommodation fee currently set according to the reservation date. In the double remaining room number display area 116, the number of remaining double rooms is displayed. The double recommended price display area 117 displays the double fee calculated in step S2-10. The occupancy rate display area 118 displays the occupancy rate including single and double. In the remarks display area 119, measures for filling the room are displayed.

For example, in FIG. 10, from January 15 to January 16
On the day, the single rate is set to "14500 yen" and the double rate is set to "19500 yen", but the vacancy rate is set to "90
% "To" 95% "and can be expected to be a regular price in order to increase sales, so the recommended single price is" 15,000 yen "and the recommended double price is" 20,000 yen "
Is calculated. At this time, a message indicating that the price is fixed when the room is full is displayed in the remarks display area 119.

On January 19, the single charge is “1
"4500 yen" and the double charge are set to "19500 yen", but the full occupancy rate is as low as "60%". Therefore, in the prediction calculation in step S2-10, the charge should be lowered to increase the full occupancy rate. The recommended single charge is "13
500 yen "and the double recommended charge is calculated as" 18500 yen ". At this time, a display suggesting a discount is displayed in the remarks display area 119.

On January 25, a single "14000
The rate is set to "1500 yen" for double and "19000 yen" for double, but the full occupancy rate is as low as 60%, and it is predicted that the full rate should be increased by lowering the rate. Yen "and double is set at" 18500 Yen ". At this time, since there is a period from December 31 to January 25, a display suggesting a discount is not performed.

The hotel manager refers to a setting screen 110 as shown in FIG. 10 to set a fee, schedule an event, and conduct business activities.

Here, the prediction calculation will be specifically described.

The reservation order receiving apparatus 4 of the present embodiment calculates the speed at which the room is filled and the occupancy rate from the reservation status currently in progress.
The effective price is predicted from the occupancy rate rise curve.

FIG. 11 is a diagram showing a change in the operation rate according to the reservation date in one embodiment of the present invention. FIG. 11A shows the first pattern, and FIG. 11B shows the second pattern.

In the first pattern shown in FIG. 11A, it is predicted that the operation rate will be almost 100% on February 15 from the change in the operation rate on February 11.

Therefore, from the first pattern shown in FIG. 11 (A), even though the operation rate on February 11 is low,
You can expect no need to discount migration fees. The predicted recommended charge is not reduced simply because the occupancy rate is low, but is dynamically derived from the occupancy rate pattern.

In the second pattern shown in FIG. 11B, the change in the operation rate is gradual, and for example, it is predicted that the operation rate will be low even at the end of March. Therefore, the recommended fee is calculated low. Furthermore, when such a prediction is made, a plan for an event or the like may be displayed to warn the user to increase the operation rate.

Note that the recommended price may be reflected as it is not only on the setting screen but also as it is.

Further, in this embodiment, a special discount rate is presented to the customer. However, a rate table without individual discount is presented to the general customer accessing the Internet. A reservation may be made.

Further, in the present embodiment, the fee is predicted based on the occupancy rate of the entire hotel, but the fee may be predicted for each room.

Further, in the present embodiment, the discount rate is calculated for each customer, but a discount rate preset in accordance with the accommodation pattern of the customer may be presented. That is, the same discount rate is presented to a plurality of customers having similar accommodation patterns.

With such a configuration, it is not necessary to create a reservation status screen for each customer, but only to present the reservation status screen generated for each accommodation pattern to a plurality of customers staying in the same accommodation pattern. Good.

[0079]

As described above, according to the present invention, a past accommodation letter and the current reservation status are acquired, and the accommodation rate is predicted based on the acquired reservation status and the past accommodation situation. By setting, the accommodation facility can be used efficiently, and the accommodation fee can be prevented from lowering unnecessarily and the decrease in sales can be prevented.

Further, according to the present invention, a special accommodation is provided for a customer who frequently stays by acquiring the past accommodation status of each reservation person and resetting it based on the acquired past reservation status. It has features such as being able to provide services and improving services.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of an embodiment of the present invention.

FIG. 2 is a schematic configuration diagram of a reservation ordering apparatus according to one embodiment of the present invention.

FIG. 3 is a block diagram of a reservation ordering apparatus according to an embodiment of the present invention.

FIG. 4 is a schematic diagram of a reservation order receiving apparatus according to an embodiment of the present invention.

FIG. 5 is a block diagram of a reservation order receiving apparatus according to an embodiment of the present invention.

FIG. 6 is a diagram for explaining a reservation order receiving method according to an embodiment of the present invention.

FIG. 7 is a diagram showing a customer ID input screen according to one embodiment of the present invention.

FIG. 8 is a processing flowchart of calculating a customer ID discount charge according to an embodiment of the present invention.

FIG. 9 is a diagram showing a reservation screen according to one embodiment of the present invention.

FIG. 10 is a diagram showing a setting screen according to an embodiment of the present invention.

FIG. 11 is a diagram showing a change in an operation rate according to a reservation date according to an embodiment of the present invention.

[Explanation of symbols]

 1 Reservation ordering system 2 Reservation ordering device 3 Network 4 Reservation ordering device 11, 31 Keyboard 12, 32 Mouse 13, 33 Monitor 14, 34 Computer body 21, 41 CPU 22, 42 RAM 23, 43 ROM 24, 44 HDD 25, 45 FDD 26, 46 CD-ROM drive 27, 47 Modem 28, 48 Floppy disk 29, 49 CD-ROM

Claims (6)

[Claims] 1. An accommodation status acquisition procedure for acquiring a past accommodation status, a reservation status acquisition procedure for acquiring a current reservation status, a reservation status acquired in the reservation status acquisition procedure, and an acquisition in the accommodation status acquisition procedure. A rate prediction procedure for predicting a hotel rate based on a past accommodation situation that has been set. 2. The reservation order receiving method according to claim 1, wherein in the fee prediction procedure, the price is predicted so that the profit generated from the sales or the accompanying event is maximized. 3. A customer information acquisition procedure for acquiring a past accommodation situation for each reservation user; and a customer fee setting procedure for resetting the accommodation rate predicted in the fee estimation procedure based on the past reservation situation of the reservation person. 3. The reservation order receiving method according to claim 1 or 2, further comprising: 4. A customer information acquisition procedure for acquiring a past accommodation situation for each reservation user, and referring to the accommodation situation of another customer that is similar to the past accommodation situation of the reservation person acquired in the customer information acquisition procedure. 3. The reservation order receiving method according to claim 1, further comprising a customer fee setting procedure for setting an accommodation fee by using a customer fee setting procedure. 5. An accommodation status storage means for storing past accommodation status, a reservation status storage means for storing a current reservation status, a reservation status stored in the reservation status storage device and a storage in the accommodation status storage means. A charge predicting means for predicting a current accommodation charge based on a past accommodation situation that has been set. 6. An accommodation status acquisition procedure for causing a computer to acquire a past accommodation status, a reservation status acquisition procedure for acquiring a current reservation status, a reservation status acquired in the reservation status acquisition procedure, and the accommodation status acquisition. A computer-readable recording medium storing a rate prediction procedure for predicting an accommodation rate based on past accommodation status acquired in the procedure, and a program to be executed.