JP2002133078A - Scheduled date calculating device, computer provided with the same and server computer - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a scheduled date calculating device improving the repeat rate of a customer, a computer provided with the device and a server computer. SOLUTION: Information on the coming customer is inputted and inputted information on the customer is stored. The issue scheduled date of a direct mail is calculated for each of performing items of cutting, permanent and coloring based on the coming date of the customer. The DM issue scheduled date is deleted or changed in accordance with the number of the intervals of the DM issue scheduled dates and it is stored. A part of or whole information on the customer is outputted in accordance with the stored DM issue schedule date and the direct mail is issued to the respective customers by referring to a part of or whole information on the customer which corresponds to the DM issue schedule date.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a scheduled date calculating device for calculating a scheduled date of a customer, and a computer and a server computer provided with the scheduled date calculating device.

[0002]

2. Description of the Related Art Conventionally, direct mail has been sent to customers in order to improve the customer repeat rate, which is the ratio of customers who come to the store again.
In the beauty industry, in particular, female customers tend to stay in one store and tend to use multiple stores. For one thing, direct mail is very important. This direct mail usually contains the name of the store, the location of the store, a map, fees such as cuts, perms, and colors, as well as service dates, benefits to customers who brought the direct mail, and various plans. The customer is interested in the store.

[0003] However, since the above-mentioned direct mail is sent to all the customers all at once on the day arbitrarily determined by the store, for example, the direct mail arrives immediately after the customer arrives at the store, or The direct mail arrives shortly before the scheduled visit date of each customer, and it is rare that direct mail arrives immediately before the scheduled visit date of each customer, making it difficult to improve the repeat rate of customers.

The present invention has been made in view of the above-mentioned problem, and has as its object to provide a scheduled date calculation device capable of improving a customer's repeat rate, a computer including the device, and a server computer. .

[0005]

The object of the present invention is to provide a customer information input control means for inputting information about a customer who has visited a store,
Customer information storage means for storing information about the customer whose input has been controlled by the customer information input control means; and a scheduled next visit date or a direct mail corresponding to the scheduled visit date based on the visit date of the customer. A scheduled date calculating means for calculating a scheduled issue date or a scheduled shipping date, a scheduled date storage means for storing the scheduled date of the customer calculated by the scheduled date calculating means, and a customer stored in the customer information storage means. Customer information output control means for outputting part or all of the information related to the scheduled date of the customer stored in the scheduled date storage means. You.

[0006] According to this, the scheduled visit date of the customer after the next time, or the scheduled date of issuing or sending the direct mail, is calculated, and a part or all of the information on the customer is output corresponding to the scheduled date. So, refer to some or all of the information about the customer corresponding to the due date,
By issuing and sending a direct mail to each customer according to the scheduled date, the direct mail arrives immediately before the customer visits the store, and the repeat rate of the customer can be improved.

[0007] Further, when the scheduled date calculating means calculates a scheduled date for a predetermined item for one customer, a direct mail is issued and sent to each customer according to a scheduled date for each predetermined item. In addition, a direct mail arrives before visiting the store for each item of the customer, and the repeat rate of the customer can be more reliably improved.

In the case where one customer has a plurality of scheduled dates for each item within a predetermined period, scheduled date switching for deleting or changing one or more scheduled dates according to the number of intervals between each scheduled date. In the case where the means is provided, the labor for sending the direct mail can be reduced, and the direct mail can be prevented from being received continuously within a predetermined period, so that the discomfort of the customer can be reduced.

[0009] The present invention also provides a man-machine type input means provided with a scheduled date calculating device according to claim 1, wherein the customer information input control means of the scheduled date calculating device allows information relating to a customer to be input. A display means for outputting a part or all of the information relating to the customer by the customer information output control means of the date calculation device in accordance with the scheduled date is provided.

[0010] According to this, since the computer has a configuration in which the scheduled date calculation device is built in, only installing the computer in a store such as a beauty salon, a part of the information regarding the customer corresponding to the scheduled date is provided. Or, by referring to all of them, a direct mail can be issued and sent to each customer according to the scheduled date.

[0011] The present invention also provides a server computer comprising a scheduled date calculation device according to claim 1 and connected to one or a plurality of terminal devices via a network, wherein customer information of the scheduled date calculation device is provided. The input control means causes the terminal device to input information about the customer, and the customer information output control means of the scheduled date calculation device causes the terminal device to output part or all of the customer information to the scheduled date in accordance with the scheduled date. The problem is solved by a server computer.

According to this, the server computer has a built-in scheduled date calculation device, and the terminal device is connected to the server computer via the network.
If this terminal device is installed in a store such as a beauty salon, simply by accessing the server computer from the terminal device, referring to a part or all of the information on the customer corresponding to the scheduled date, the above-mentioned Direct mail can be issued and sent according to the scheduled date. Further, in addition to outputting a part or all of the information on the customer corresponding to the scheduled date from the server computer to the general-purpose computer of the store, various information useful for each store can be output in a timely manner. . Furthermore, if the system operator that manages the server computer is responsible for sending direct mail for each store,
The labor at each store can be further reduced.

[0013] Further, the present invention is a storage medium storing a program for calculating a scheduled date of a customer by a computer, and outputting a part or all of the information on the customer in association with the scheduled date, wherein the computer is related to the customer who visited the store. Customer information input control means for inputting information, customer information storage means for storing information on the customer whose input is controlled by the customer information input control means, and a scheduled next visit date based on the visit date of the customer Or a scheduled date calculating means for calculating a scheduled direct mail issuance date or a scheduled shipping date corresponding to the scheduled visit date; and a scheduled date storage means for storing the scheduled date of the customer calculated by the scheduled date calculating means. A part or all of the information on the customer stored in the customer information storage means is stored in the planned date storage means. It is solved by a computer-readable recording medium a program for functioning as the customer information output control means for outputting in association.

According to this, by installing the program recorded on the recording medium into a computer, a function as a scheduled date calculating device for outputting a part or all of the information on the customer corresponding to the scheduled date is provided. You can have it on your computer.

[0015]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, a description will be given, with reference to the drawings, of an application of a scheduled date calculation device according to the present invention to a general-purpose computer (hereinafter, referred to as a personal computer). In this embodiment, direct mail is described as DM.

In FIG. 1, (A) is a clerk such as a store manager, a technician, or an assistant of a beauty shop, and inputs customer reservation information and information about the customer (hereinafter referred to as customer information) to a personal computer (1). It has been done.

The personal computer (1) includes a reservation information storage unit (2), a sales information storage unit (3), a customer information storage unit (4), a treatment day information storage unit (5), and a scheduled DM issue date information storage unit. (6) and CP that controls them collectively
A scheduled date calculation device (8) consisting of U (7) is built in, and a display unit (9) is integrally provided so as to be visible.

The display section (9) is composed of a CRT (CRT) or an LCD (liquid crystal), displays each screen described later, and changes the screen by touching a predetermined position of each screen with a finger. Each information is input using a keyboard or a keyboard (not shown) simulated at the bottom of the screen. The display unit (9)
The screen may be changed and the input of each information may be performed by a keyboard or mouse connected outside the personal computer only by displaying each screen described later.

The reservation information storage section (2) stores a reservation information file. The reservation information file contains the name, reservation date, reservation time, treatment items, treatment staff, treatment time, customer status (waiting for visit,
(Reception status, treatment start status, treatment end status, accounted status)
Is input on the reservation information input screen shown in FIG. In this embodiment, the treatment items are cut, perm, coloring, straight perm, color (hair dyeing), esthetic, set, other 1 and other 2 items, but more or less treatment items It may be an item.

The sales information storage section (3) stores a sales information file. This sales information file contains the treatment price, product price, ticket price, discount price, subtotal, product consumption tax, treatment consumption tax, total, cash, credit amount, other, sales amount, deposit amount, etc. , A file made of change, which is input on the accounting screen shown in FIG.

The customer information storage section (4) stores a customer information file. This customer information file contains the membership number (customer number), reading, name, primary contact, district number (described later), postal code,
Address (address 1 is up to the address, address 2 is the apartment name / room number), email (address), phone number 1
(Home), phone number 2 (mobile), phone number 3 (company, etc.), date of birth, age, gender, blood type, work, family, friends, memo, visit motive, customer classification (whether or not to introduce) Etc.), a file including the next scheduled visit date, the first visit date, the last visit date, the number of visits, the cut range days, the perm range days, and the color range days, and is mainly input on the customer information input screen shown in FIG. Note that the last visit date (hereinafter referred to as a visit date) may be specified and automatically stored by a date function built into the computer, or may be separately input and stored. The next scheduled visit date is C
It is automatically stored after being calculated by the scheduled date calculation function of the PU (7).

The treatment days information storage unit (5) stores a treatment days information file. This treatment days information file contains cut, permanent,
Color (hair dye) standard days, DM issuance days, DM
It is composed of the interval days, the color DM interval days, and the unissued days after visiting the store. The standard number of days refers to the number of days between the customer's visit and the next visit, and in the initial setting, cut is set to 30 days, permanent is set to 60 days, and color is set to 30 days. The number of DM issuance days refers to the number of days from the issuance of the DM to the scheduled date of visiting the store, and is initially set to 7 days. The DM interval days refers to the necessary interval days between the cut DM issuance date and the perm DM issuance date, and is initially set to 20 days. The color DM interval days refers to the necessary interval days between the color DM issuance date and the cut DM issuance date or the perm DM issuance date.
Set to day. The number of unissued days after visiting a store is the number of days that a customer will not issue a DM based on the current date of visiting the store.
Fixed on 29th. The number of days other than the number of unissued days after visiting the store can be changed to any set value on the treatment day information input screen shown in FIG. The number of unissued days after visiting the store is fixed to 29 days in this embodiment, but may be changed to an arbitrary set value similarly to other days.

The DM scheduled date information storage unit (6)
This is for storing a DM issuance date information file. This DM issuance date information file stores the next cut DM for each customer specified by the later-described scheduled date calculation function, scheduled date deletion function, and scheduled date switching function of the CPU (7).
It consists of a scheduled issue date, a permanent DM issuance date, and a color DM issuance date.

The CPU (7) includes a reservation information input control function, a reception state change function, a treatment start state change control function, a treatment end state change function, a sales information input control function, a customer information input control function, and a treatment day information input. It has a control function, a scheduled date calculation function, a scheduled date deletion function, a scheduled date switching function, and a customer information output control function.

The reservation information input function is performed by a clerk (A) of a beauty shop.
With the predetermined operation, the reservation information screen and the reservation information input screen shown in FIGS. 2 and 3 are displayed on the display section (9), and the clerk (A) of the beauty shop is prompted to input customer reservation information. This is a function of storing the reservation information of the customer as a reservation information file of the customer in the reservation information storage unit (2).

The method of inputting the reservation information will be described in detail. First, the clerk (A) of the beauty salon asks the customer for his / her name, reservation date and time, and the contents of the treatment by telephone or the like. The reservation information screen is displayed on the display unit (9). Then, when the user touches the reservation addition button (11) in the time zone corresponding to the customer's reservation time with the finger on the reservation information screen, the reservation information input screen shown in FIG. "New reservation") is displayed on the display section (9).

Then, on the reservation information input screen, the customer's name, reservation time, operation person in charge, and operation time are input, and the corresponding operation icon in the "operation menu" column is touched with a finger, and then an OK button is pressed. When (12) is touched with a finger, the reservation information is stored in the reservation information storage section (2) as a reservation information file of the customer.
When inputting the name of a customer on the reservation information input screen, when the customer is new, a new button (13)
Is touched with a finger, a temporary membership number is automatically entered in the "Name" field, while a search button (1
Touch 4) with your finger, search the customer information file of the customer from the customer information storage unit (4), and enter all or part of the name of the customer in the "Name" column. In addition,
If it is desired to cancel the input of the reservation information in the middle, the cancel button (15) may be touched with a finger.

When the input of the reservation information of the customer is completed, as shown in FIG. 4, on the reservation information screen, the name of the customer who made the reservation (temporary member number if new), the treatment icon (16a) and the waiting for visiting the store are displayed. Status icon (16b)
Is displayed in the appointment time slot of the medical staff, and the number of people is added and displayed next to the waiting state icon (17) in the "in-store situation" column on the screen.

The reception status changing function is performed by a clerk of a beauty shop (A).
With the predetermined operation, the reservation information detail screen ("about the customer who made the reservation" in the drawing) shown in FIG. 5 is displayed on the display unit (9), and the clerk (A) of the beauty shop changes from the waiting state to the reception state. This function prompts the user to change the information and stores the reception status of the customer in the reservation information storage unit (2).

The method of changing from the waiting state to the reception state will be described in detail. When a reserved customer comes to the store, the clerk (A) of the beauty shop displays the reservation information screen shown in FIG. 4 by a predetermined operation. It is displayed on the section (9). And
When the customer touches the reservation display section (16) of the visiting customer on the reservation information screen, a reservation information detail screen shown in FIG. 5 is displayed on the display section (9) so as to overlap the reservation information screen. Then, on the reservation information detail screen, if there is a customer's custody, touch the custody icon (22) with a finger, and if there is a change in the appointment time or the operation staff, change and input them. If the OK button (27) is touched with a finger after touching the reception status icon (24) with a finger, the change information including the reception status is updated and stored in the reservation information storage unit (2).

When the change from the waiting state to the reception state to the reception state is completed, as shown in FIG. 6, the reception information icon (16b) on the reservation display screen (16) of the customer is displayed on the reservation information screen. The display is changed to (16c), and the number of people next to the store waiting state icon (17) in the “store status” frame on the screen is subtracted and displayed, and the number of people is added and displayed next to the reception state icon (18).

The treatment start state changing function displays a reservation information detail screen shown in FIG. 5 on the display unit (9) by a predetermined operation of the beauty shop clerk (A), and accepts it by the beauty shop clerk (A). This is a function of prompting a change from the state to the treatment start state, and storing the changed treatment start state in the reservation information storage unit (2).

The method of changing from the reception state to the treatment start state will be specifically described. When starting the treatment of the customer who has completed the reception, the clerk (A) of the beauty shop performs the predetermined operation to obtain the reservation information shown in FIG. The screen is displayed on the display unit (9).
When the user touches the reservation display section (16) of the customer who starts the treatment on the reservation information screen, the reservation information detailed screen shown in FIG. 5 is displayed on the display section (9) in a manner overlapping the reservation information screen. Is done. Then, on the reservation information detail screen, after touching the treatment start state icon (25) with a finger and then touching an OK button (27) with a finger, the treatment start state is stored in the reservation information storage unit (2).

When the change from the reception state to the treatment start state is completed in this way, as shown in FIG. 7, the reception information icon (1) is displayed on the reservation display section (16) of the customer on the reservation information screen.
6c) is changed to the treatment start state icon (16d), the number of persons next to the reception state icon (18) in the "in-store situation" frame on the screen is subtracted, and the number of treatment start state icons (19) is displayed. Is added and displayed.

The treatment end state changing function displays a reservation information detail screen shown in FIG. 5 on the display unit (9) by a predetermined operation of the beauty shop clerk (A), and gives the beauty shop clerk (A) a treatment. This is a function that prompts a change from a start state to a treatment end state, and stores the changed treatment end state in the reservation information storage unit (2).

The method of changing from the treatment start state to the treatment end state will be specifically described. When the treatment of the customer who has completed the reception is completed, the clerk (A) of the beauty shop performs the predetermined operation shown in FIG. An information screen is displayed on the display unit (9). When the user touches the reservation display section (16) of the customer who has completed the treatment on the reservation information screen, the reservation information detail screen shown in FIG. 5 is displayed on the display section (9) so as to overlap the reservation information screen. Is done. Then, on the reservation information detail screen, after touching the treatment end state icon (26) with a finger and then touching an OK button (27) with a finger, the treatment end state is stored in the reservation information storage unit (2).

When the change from the treatment start state to the treatment end state is completed in this way, as shown in FIG. 8, the treatment start state icon (16d) on the reservation display section (16) of the customer is displayed on the reservation information screen. The status icon (16e) is changed and displayed, and the number of persons next to the treatment start state icon (19) in the "store status" frame on the screen is subtracted, and the number of persons next to the treatment end state icon (20) is added and displayed. Is done.

The sales information input control function displays the accounting screen shown in FIG. 9 on the display unit (9) by a predetermined operation of the clerk (A) of the beauty shop, and displays the sales clerk (A) of the beauty shop. This function prompts the user to input information, and stores the input sales information as a customer sales information file in the sales information storage unit (3). This sales information is used for a daily accounting process performed after the business is completed.

The method of inputting the sales information will be described in detail. When the customer's operation is completed and the transaction is performed, the clerk (A) of the beauty shop displays the reservation information detail screen shown in FIG. It is displayed on the display unit (9). Then, when the checkout button (28) is touched with a finger on the reservation information detail screen, the checkout screen shown in FIG. 9 is displayed on the display section (9).

On the checkout screen, the customer's treatment contents are confirmed in the "menu of the day" column, and if there is a change or addition in the treatment contents, the treatment list button (29) is touched with a finger to display the treatment contents. Display the list and change or add treatment contents. If there is a purchase of a shampoo, a rinse or other beauty products, the product list is displayed by touching the product list button (30) with a finger, and the purchased product is input. Then, since each sales price is automatically displayed in each accounting column on the right side of the screen, the clerk (A) of the beauty shop receives payment of the sales price from the customer, and then presses the OK button (31) with his finger. If touched, each sales information is stored in the sales information storage unit (3) as a sales information file. As shown in FIG. 10, in the reservation information screen, the reservation display section (16) of the customer is deleted, and the number of persons next to the treatment completion state icon (20) in the “store status” frame on the screen is subtracted. The number of persons displayed and displayed next to the accounted status icon (21) is added and displayed.

The customer information input control function displays a customer information input screen shown in FIG. 11 on the display unit (9) by a predetermined operation of the clerk (A) of the beauty shop, and gives the customer to the clerk (A) of the beauty shop. This function prompts the user to input customer information, and stores the input customer information as a customer information file in the customer information storage unit (4). As for the customer information, it is preferable that the customer who visits the store enter each customer information in a predetermined chart, and the clerk (A) of the beauty shop inputs the customer information based on the chart.

The operation day information input control function displays the operation day information input screen shown in FIG. 12 on the display unit (9) by a predetermined operation of the beauty shop clerk (A), and the beauty shop clerk (A) This is a function of prompting the user to input the number of days of treatment, and storing the input information of the number of days of treatment as a file of number of days of treatment in the number of days of treatment information storage unit (5). If the clerk (A) of the beauty salon does not input, the number of days of treatment is the initial setting value described above.

The scheduled date calculation function is provided by a customer information storage unit (4).
Is a function for calculating a scheduled visit date of each customer and a scheduled DM issuance date for each predetermined treatment item based on the visit date of the customer stored in.

In this embodiment, the following formulas [1] and [2] are used for customers who have performed any of the eight treatments, either cut, permanent or color, on the day of the treatment.
, The next scheduled visit date and scheduled DM issue date of any of cut, permanent, and color are calculated. For example, for a customer who has performed a cutting operation, the visit date is 9/18, the standard number of cut days is the default 30 days, and D
If the M issuance setting days is 7 days of the initial setting, in principle,
Scheduled visit date will be 10/18, scheduled DM issue date is 10
/ 11. Scheduled visit date = standard number of days + visit date ... [1] Scheduled DM issuance date = standard number of days + visit date-DM issue set days = scheduled visit date-DM issue set days ... [2] If the number of days between the current visit date and the scheduled DM issuance date already calculated based on the previous visit date is the number of unissued days since the visit (initial setting 30 days), it is already based on the previous visit date. This is a function for deleting the calculated scheduled visit date and scheduled DM issue date. The deletion of the planned visit date and the scheduled DM issuance date calculated based on the previous visit date in this manner is performed for customers who came before the planned visit date calculated based on the previous visit date. Sending a direct mail based on the scheduled visit date is useless, and in some cases may cause discomfort to the customer.

The scheduled date switching function is to set the cut DM issuance date based on the number of intervals between the scheduled cut, permanent, and color DM issuance dates (or each scheduled visit date) calculated by the above-described scheduled date calculation function. This function is to delete or change the scheduled color DM issuance date to the cut DM issuance date or the perm DM issuance date.

For example, the number of days between DM intervals is set to the default 20.
When the number of days between the scheduled cut DM issuance date and the scheduled perm DM is less than or equal to 20 days when the day and color DM interval days are the default 10 days, the scheduled cut DM issuance date is deleted and the perma DM is issued. A perm DM will be issued only on the scheduled date. In addition, the scheduled date of color DM issuance and cut DM
When the number of days between the scheduled issue date or the perm DM issuance date is 10 days or less, the scheduled color DM issuance date is cut D
M is scheduled to be issued or perm DM is scheduled to be changed,
Color DM and cut DM or permanent DM are issued on the same day.

As described above, when the perm DM scheduled issuance date is given priority over the cut DM issuance date, the cut is usually performed whenever the perm is performed. Therefore, it is necessary to issue the cut DM overlapping the perm DM. Because there is no. Also,
The color DM issuance date is set to be the same as the cut DM issuance date or the permanent DM issuance date. Usually, when performing color, a cut or a permanent is also performed. This is because it is effective to send it. FIGS. 13 to 15 show specific examples of the switching relationship between the cut DM issuance date, the perm DM issuance date, and the color DM issuance date (the DM issuance days, the DM interval days, and the color DM interval days are initial values, respectively). Is).

The cut-off, permanent, and color DM issuance dates specified for each customer are stored in the DM issuance date information storage unit (6) as a DM issuance date information file corresponding to each customer. . The scheduled visit date corresponding to the scheduled DM issuance date is stored in the customer information storage unit (4) as one of the customer information of each customer.

The customer information output control function is a function of displaying a customer information screen (“DM issuer list” in the drawing) shown in FIG. 16 on the display unit (9) by a predetermined operation of the clerk (A) of the beauty shop. It is. This customer information screen is displayed for each DM issuance date, and displays a part of customer information corresponding to the DM issuance date as a list. The list of customer information includes the member number, name, phone number, treatment staff name, DM type (perm DM,
Cut DM, color DM, etc.) based on the customer information stored in the customer information storage unit (4) and the scheduled DM issue date stored in the scheduled DM issue date information storage unit (6). Created. The list of customer information is
It may include customer information other than the above, or may include customer information other than the above.

The "issue check" button on the right side of the screen is a button for removing the check when the DM is not sent to the customer due to special circumstances. “DM content” is where the message of the person in charge posted on the DM is input. To display the customer information screen of another scheduled DM issuance date, touch the scroll button (downward triangular mark) in the “issuing date” column with a finger to display another scheduled DM issuance date. Therefore, by touching the DM scheduled date to be displayed from there with a finger, the customer information screen of the DM scheduled date can be displayed.

The list print button (32) at the bottom of the screen is a button for printing a list of customer information displayed on the customer information screen. Further, the print button (33) is used to display the DM (cut DM, perm D) corresponding to each customer displayed on the screen.
M, color DM). Thereby, the clerk (A) of the beauty shop issues a DM corresponding to each customer according to the scheduled DM issuance date with reference to the list of customer information corresponding to the scheduled DM issuance date, and corresponds to the DM. If sent to the customer, the DM arrives immediately before the customer comes to the store, and the repeat rate of the customer can be improved.

Next, the operation of the personal computer (1) shown in FIG. 1 will be described with reference to the flowchart of FIG.

First, the clerk (A) of the beauty salon asks the customer for his / her name, date and time of reservation and desired treatment by telephone or the like, and displays a reservation information input screen shown in FIG. 3 on the display unit (9) by a predetermined operation. After that, on the reservation information input screen, enter the name of the customer, the reservation time, the person in charge of the treatment, the treatment time, and touch the corresponding treatment icon in the “treatment menu” column with a finger, the inputted reservation information is It is stored in the reservation information storage unit (2) as a customer reservation information file (S
1). At this time, on the appointment information screen, the name of the customer who made the appointment during the appointment time of the practitioner, the treatment icon, and the waiting-for-store icon are displayed. Is added and displayed.

When the customer who made the reservation comes to the store, the clerk (A) of the beauty shop displays the reservation information detail screen shown in FIG. 5 on the display section (9) by a predetermined operation. On the screen, if there is a customer's custody, touch the custody icon (22) with a finger, and if there is a change in the appointment time or practitioner, change and input them, and then enter the reception status icon (24). When you touch with your finger,
The changed reservation information including the reception status is updated and stored in the reservation information storage unit (2) (S2). At this time, the reservation information screen
As shown in FIG. 6, the waiting state icon (16b) of the customer's reservation display section (16) is changed to the reception state icon (16).
The number is changed to c), and the number of persons beside the waiting state icon (17) in the "in-store situation" column on the screen is subtracted and displayed, and the number of persons beside the reception state icon (18) is added and displayed.

Then, when starting the operation of the customer who has completed the reception, the clerk (A) of the beauty shop displays the reservation information detail screen shown in FIG. 5 on the display section (9) by a predetermined operation. When the treatment start state icon (25) is touched with a finger on the reservation information detail screen, the treatment start state is stored in the reservation information storage unit (2) (S3). At this time, the reservation information screen is displayed on the reservation display section (1) of the customer as shown in FIG.
The reception status icon (16c) of (6) is changed to the treatment start status icon (16d), the number of persons next to the reception status icon (18) in the "in-store situation" column on the screen is subtracted, and the treatment start status is displayed. The number of persons next to the icon (19) is added and displayed.

When the operation of the customer is completed, the clerk (A) of the beauty salon operates the display section (9) by a predetermined operation to display FIG.
After the reservation information detailed screen shown in FIG. 5 is displayed, when the treatment end state icon (26) is touched with a finger on the reservation information detailed screen, the treatment end state is displayed in the reservation information storage unit (2).
(S4). At this time, as shown in FIG. 8, the reservation information screen displays the treatment start state icon (16d) of the customer reservation display section (16) as the treatment end state icon (16).
e), the number of persons beside the treatment start state icon (19) in the “store status” column on the screen is subtracted, and the number of persons beside the treatment end state icon (20) is additionally displayed.

Then, at the time of accounting for the customer's treatment, the clerk (A) of the beauty shop displays the reservation information detail screen shown in FIG. 5 on the display section (9) by a predetermined operation. In the detail screen, check button (28)
Touching with your finger displays the checkout screen shown in FIG. Then, after changing, adding, and confirming the treatment content, the product content, and the sales price on the accounting screen, when the OK button (31) is touched with a finger, the sales information is stored as a sales information file in the sales information storage unit (3). (S5). At this time, in the reservation information screen, as shown in FIG. 10, the reservation display section (16) of the customer is erased, and the number of persons next to the treatment completion state icon (20) in the “store status” frame on the screen is subtracted. The displayed number of the accounted status icons (21) is added and displayed.

Thereafter, when the business of the beauty store is completed and the daily accounting process is performed, if the customer is new, the salesclerk of the beauty store (A)
Displays a customer information input screen shown in FIG. 11 on the display unit (9) by a predetermined operation, and then inputs customer information on the customer information input screen based on a predetermined chart filled in by a new customer. Then, the customer information is stored in the customer information storage unit (4) as a customer information file (S
6).

The personal computer executes the above-mentioned scheduled date calculation function, scheduled date deletion function, and scheduled date switching function, thereby specifying the next scheduled visit date of the customer and the scheduled DM issue date, and sets the scheduled visit date. The customer information is stored in the customer information storage unit (4) as one of the customer information, and the scheduled DM issuance date is stored in the scheduled DM issuance date information storage unit (6) so as to correspond to the customer (S7).

Thereafter, the clerk (A) of the beauty shop performs a predetermined operation to display the customer information screen shown in FIG. 16 on the display section (9) (S9).

As described above, the next scheduled visit date and the scheduled DM issue date are calculated based on the customer's visit date, and a list of customer information is output in correspondence with the scheduled DM issue date. By referring to the list of customer information corresponding to the scheduled issuance date, a DM corresponding to each customer is issued according to the scheduled DM issuance date, and the DM is sent to the corresponding customer. It is possible to improve the delivery rate and the repeat rate of customers.

Further, since the DM is issued and sent to each customer according to the scheduled DM issuance date for each of the cut, permanent, and color treatment items, the DM arrives before visiting the store for each treatment item of the customer, and the customer receives the DM. Can be more reliably improved.

Further, if a single customer has a plurality of scheduled DM issuance dates for each treatment item within a predetermined period, one or more DMs are scheduled according to the number of intervals between the scheduled DM issuance dates.
Since the scheduled date switching function for deleting or changing the scheduled issue date is provided, it is possible to reduce the effort of sending the DM, prevent the DM from continuously reaching the customer within a predetermined period, and prevent the customer from receiving the DM. Discomfort can be reduced.

In this embodiment, the customer's next scheduled visit date and DM scheduled date are calculated, but the next and subsequent scheduled visit dates and DM scheduled date are calculated in the same manner. You may.

Further, a slight correction may be made on the scheduled visit date calculated above. For example, for a customer who tends to visit the store on Sunday, the planned visit date is adjusted in conjunction with the day on which the customer visits frequently, such as correcting the planned visit date on the Sunday closest to the planned visit date calculated above. May be modified.

Although the list of customer information is output in correspondence with the scheduled DM issuance date, it may be associated with the scheduled visit date or scheduled DM delivery date.

Although the respective storage units are separately configured, all or some of the respective storage units may be combined to form one storage unit.

If the waiting time of the customer from the start of the reception to the start of the treatment exceeds a predetermined value, the customer is listed on the display unit (9), and the apology DM is issued. A message may be sent or displayed on the display unit (9) to indicate that the waiting time of the customer has exceeded a predetermined value, thereby prompting the clerk (A) to apologize to the customer. According to this, for customers who have been waiting for a long time,
Customers' discomfort and distrust can be quickly eliminated. The above-mentioned waiting time is calculated by the CPU (7) by calculating the time from when the reception state icon (24) is touched with a finger to when the treatment start state icon (26) is touched with the finger.
The calculated time may be used as the waiting time.

Although the general-purpose computer has a built-in scheduled date calculating device, as shown in FIG. 18, the server computer (11) has a built-in scheduled date calculating device, and the server computer (11) has a built-in scheduled date calculating device. The terminal device (12) of each store may be connected via a network, and the clerk (An) of each store may input and output the information from the terminal device (12).

Further, the computer calculates the scheduled visit date of each customer, or the scheduled DM issuance date or sending date, and instructs the computer to output part or all of the customer information in accordance with the scheduled date. Although the processing is performed by a program stored in advance, the processing may be performed by a program recorded on a recording medium separate from the computer.

[0071]

According to the first aspect of the present invention, a scheduled visit date of the customer after the next time, a scheduled date of direct mail issuance or a scheduled send date is calculated, and a part or all of the information concerning the customer is calculated. Since it is output according to the date, by referring to a part or all of the information about the customer corresponding to the scheduled date, if direct mail is issued and sent to each customer according to the scheduled date, immediately before the customer visits the store Direct mail arrives at the site, and the customer repeat rate can be improved.

According to the second aspect of the present invention, if direct mail is issued and sent to each customer according to the scheduled date for each predetermined item, the direct mail arrives before visiting the store for each item of the customer. Therefore, the repeat rate of the customer can be more reliably improved.

According to the third aspect of the present invention, it is possible to reduce the labor for sending direct mail, prevent the direct mail from arriving within a predetermined period, and reduce the discomfort of the customer. Can be.

According to the fourth aspect of the present invention, since the computer has a built-in scheduled date calculation device, the computer corresponding to the scheduled date can be installed simply by installing this computer in a store such as a beauty shop. By referring to a part or all of the information on the client, a direct mail can be issued and sent to each customer according to the scheduled date.

According to the fifth aspect of the present invention, the server computer has a built-in scheduled date calculating device, and the terminal device is connected to the server computer via a network. If it is installed in the server, simply access the server computer from the terminal device, refer to part or all of the information on the customer corresponding to the scheduled date, and issue and send direct mail to each customer according to the scheduled date can do. Further, in addition to outputting a part or all of the information on the customer corresponding to the scheduled date from the server computer to the general-purpose computer of the store, various information useful for each store can be output in a timely manner. . Further, if the system operator managing the server computer substitutes the direct mail transmission of each store, the labor of each store can be further reduced.

According to the sixth aspect of the present invention, a scheduled date calculation device for outputting a part or all of the information on the customer corresponding to the scheduled date by installing the program recorded on the recording medium into a computer. Function can be provided to the computer.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of a personal computer incorporating a scheduled date calculation device according to an embodiment of the present invention.

FIG. 2 is a diagram showing a reservation information screen.

FIG. 3 is a diagram showing a reservation input screen.

FIG. 4 is a diagram showing a reservation information screen (waiting for a visit).

FIG. 5 shows a reservation information detail screen.

FIG. 6 is a diagram showing a reservation information screen (acceptance state).

FIG. 7 is a diagram showing a reservation information screen (treatment start state).

FIG. 8 is a diagram showing a reservation information screen (operation completion state).

FIG. 9 is a diagram showing a checkout screen.

FIG. 10 is a diagram showing a reservation information screen (accounted state).

FIG. 11 is a diagram showing a customer information input screen.

FIG. 12 is a diagram showing a treatment days information input screen.

FIG. 13 is a first diagram showing a switching relationship between a scheduled cut DM issuance date, a scheduled perm DM issuance date, and a scheduled color DM issuance date.

FIG. 14 is a second diagram illustrating a switching relationship between the scheduled cut DM issuance date, the scheduled perm DM issuance date, and the scheduled issuance of the color DM.

FIG. 15 is a third diagram illustrating a switching relationship between a scheduled cut DM issuance date, a scheduled perm DM issuance date, and a scheduled color DM issuance date.

FIG. 16 is a diagram showing a customer information screen.

FIG. 17 is a flowchart showing the operation of the personal computer.

FIG. 18 is a schematic configuration diagram of a server computer incorporating a schedule calculation device according to another embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Personal computer 2 ... Reservation information storage part 3 ... Sales information storage part 4 ... Customer information storage part 5 ... Treatment days information storage part 6 ... DM scheduled date information storage part 7 ··· CPU 8 ··· Scheduled date calculation device 9 ··· Display unit

Claims (6)

[Claims] 1. Customer information input control means for inputting information about a customer who has visited a store, customer information storage means for storing information about a customer whose input has been controlled by the customer information input control means, Based on the next scheduled visit date,
Or a scheduled date calculating means for calculating a scheduled direct mail issuance date or a scheduled shipping date corresponding to the scheduled visit date; a scheduled date storage means for storing the scheduled date of the customer calculated by the scheduled date calculating means; Customer information output control means for outputting a part or all of the information on the customer stored in the customer information storage means in correspondence with the customer's scheduled date stored in the scheduled date storage means. Characteristic scheduled date calculation device. 2. The scheduled date calculation device according to claim 1, wherein the scheduled date calculation means calculates a scheduled date for each predetermined item for one customer. 3. When one customer has a plurality of scheduled dates for each item within a predetermined period, one or a plurality of scheduled dates are deleted or changed according to the number of intervals between each scheduled date. 3. The scheduled date calculation device according to claim 2, further comprising means. 4. A man-machine type input means comprising the scheduled date calculation device according to claim 1, wherein the customer information input control means of the scheduled date calculation device allows information relating to a customer to be input. And a display means for outputting a part or all of the information on the customer in correspondence with the scheduled date by the customer information output control means. 5. A server computer comprising the scheduled date calculation device according to claim 1 and connected to one or more terminal devices via a network, wherein the customer information input control means of the scheduled date calculation device While having the terminal device input information about the customer,
A server computer, wherein the customer information output control means of the scheduled date calculation device causes the terminal device to output a part or all of the customer information in association with the scheduled date. 6. A storage medium storing a program for calculating a scheduled date of a customer by a computer and outputting a part or all of the information on the customer in accordance with the scheduled date, wherein Customer information input control means for inputting information, customer information storage means for storing information about the customer whose input is controlled by the customer information input control means, and a scheduled next visit date based on the visit date of the customer Or a scheduled date calculating means for calculating a scheduled direct mail issuance date or a scheduled shipping date corresponding to the scheduled visit date; and a scheduled date storage means for storing the scheduled date of the customer calculated by the scheduled date calculating means. A part or all of the information on the customer stored in the customer information storage means is compared with the customer's scheduled date stored in the scheduled date storage means. A computer-readable recording medium a program for functioning as the customer information output control means for outputting by.