JP3533379B2 - Membership promotion system and membership promotion program - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a membership promotion system and membership promotion program, in particular, membership promotion system及 beauty membership promotion to promote the membership of the various store such as a restaurant or play facilities Regarding the program.

[0002]

2. Description of the Related Art In restaurants and amusement facilities such as restaurants, when the staff is crowded, a staff member fills in a ledger with the names and the number of customers who visit the entrance to accept reservations.

[0003]

However, there are many customers who go home if the waiting time is long, and even if they do not go home, the customers who wait for a long time feel that their waiting time is wasteful. There is a low possibility that the customer will return to the store again, and the customer cannot be expected to become a member of the store.

The present invention has been made in order to solve such a problem, and by effectively utilizing a predetermined card, it is possible to hold a customer even if the waiting time is long and to promote the membership joining of the customer. Membership promotion system
An object of the present invention to provide a non-及 beauty membership promotion program.

[0005]

This invention is a rewrite
And a rewrite device that reads and writes information to and from
Membership promotion consisting of one or more connected computers
The name of the customer who wants to wait for a seat
Customer information, including the number is input, and the reservation information storage means for storing the customer information along with the reservation number, food and drink
And store customer information storage means for the customer status of the store that contains the table number and food starting time in is stored, expected <br/> latency service point that expected latency and corresponding based on the customer status of the store Calculate the expected waiting time
And the corresponding expected waiting time service points
By printing on the surface as a visible print information stores as magnetic information on the inserted rewritable card in the rewrite device, a membership promotion system comprising a reservation card creation means for creating a reservation card. It also has a handy terminal for inputting orders.
If the customer's order information and table number are entered,
Enter the order information and the table number above into the in-store customer information
The order reception means to be stored in the payment method and the order information above
Based on total amount, actual waiting time and above actual waiting
Calculate the waiting time service point corresponding to the time and
The total amount of money, the actual waiting time and the waiting time
Service points are inserted into the above rewrite card
Stored as magnetic information on the reservation reception card and visible
By printing on the front side as print information, the reservation
Accounting card creation method for updating attached card to accounting card
And are further equipped. In addition, customers who wish to join the membership
The membership registration information regarding
Member registration means to store together with member number,
The above membership number is recorded on the accounting card inserted in the device.
Information and print it on the surface as visible print information.
Update the accounting card to a membership card by writing
It is equipped with a membership card creating means. In addition, the above accounting
The card creation means further includes the account corresponding to the above total amount.
Calculate the service point and calculate the order service point.
The total amount of money, the actual waiting time, and the waiting time
Storage and printing of the above, along with the time service point
To do.

The waiting service point is a value proportional to the actual waiting time.

Further, when the waiting time exceeds a predetermined time, the waiting time service point is calculated by weighting the waiting time.

Further, when the other customer who accompanies the customer is a member, the accounting means causes the membership card of the other customer to store information on a predetermined number of service points as an accompanying service point.

[0009]

[0010]

[0011] Also, the information can be read out on the rewrite card.
Rewrite device and one or more controllers connected to it.
Member who allows computer to perform the following steps
In a subscription promotion program, customer information including the name and number of customers who want to wait for a seat is input, and a reservation reception information storage step for storing the customer information together with a reservation reception number, and a food and drink. In- store customer information storage step that stores the customer situation in the store including the number of tables and the start and end time of eating and drinking , and calculate the expected waiting time and the corresponding expected waiting time service point based on the customer situation in the store,
The expected waiting time and the corresponding expected waiting time
By printed over screw points on the surface as a visible print information stores as magnetic information on the inserted Reliable <br/> Tokado above rewrite device, membership in which a reservation acceptance card creation step of creating a reservation card It is a promotion program. Also, if you enter the order
Handy terminal that communicates with the above computer
Enter customer order information and table number in the
Stores the above order information and the above table number by
Based on the order acceptance step and the order information above
The total amount, the actual waiting time and the actual waiting time
Calculate the waiting service point corresponding to the
Amount, actual wait time above and wait time service point
Reservation acceptance card with a card inserted in the rewrite device
As magnetic information and visible print information
By printing on the front, the above reservation acceptance card can be checked
Further steps to create an accounting card to update the card
I have it. In addition, a meeting regarding customers who wish to join the membership
Member subscription information is entered and the above member subscription information is used as a membership number.
Member registration step to store together and the rewrite device
The above membership number is used as magnetic information on the accounting card inserted in
Stored as a printout and printed on the surface as visible print information
By doing so, the membership card that updates the accounting card to the membership card
It further comprises a step for creating a code.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiment 1. FIG. 1 is a configuration diagram showing a configuration of a member joining promotion system of the present invention. In the figure, 1 is an accounting POS terminal installed near a doorway of a restaurant, 2 is a PC (personal computer) also installed near a doorway of a restaurant, and 3 is an operator who is a customer attendant, and a customer The handy terminal 4 for inputting a desired order is a server for accumulating and processing the information input from the accounting POS terminal 1, PC 2 and handy terminal 3. Reference numeral 5 denotes a card that the customer carries from the restaurant and possesses, and a card (hereinafter referred to as a read / write) card in which magnetic information stored inside and print information (visible) printed on the surface are readable / writable Rewrite card). Reference numerals 6 and 7 are devices (hereinafter referred to as rewriting devices) connected to the POS terminal 1 and the PC 2 for reading and writing the magnetic information and print information of the rewrite card 5. All the information input from the POS terminal 1 or the PC 2 and the information input from the handy terminal 3 are accumulated and processed in the server 4. In addition, wireless communication is often performed between the handy terminal 3 and the server 4.

FIG. 2 is a principle configuration diagram showing the principle configuration of the present invention. In FIG. 2, 10 is a reservation reception means for inputting the customer's name and the number of customers who eat and drink, and stores the information in the reservation information storage means 11 together with the reservation reception number and reservation reception time, and 12 is in-store customer information. The expected waiting time is calculated based on the number of tables during eating and drinking stored in the storage means 13, the start time of eating and drinking, and the estimated waiting time together with the reservation information stored in the reservation information storage means 11. The reservation reception card creating means for creating a reservation reception card (see FIG. 3) 5a by storing / printing in the customer input order information and table number of the customer by the handy terminal 3, and inputs the order information to the in-store customer. When the table number is input, the order receiving means 15 to be stored in the information storage means 13 is stored in the in-store customer information storage means 13. Based on the order information and, order menus, the total amount and by storing / printing in the actual wait time reservation card 5a, reservation card 5a accounting card (see FIG. 4) 5
The accounting card creating means for changing to b, 16 calls the total amount stored in the in-store customer information storage means 13 by the table number stored in the accounting card 5b,
The accounting means, which is composed of the POS terminal 1 for accounting, receives the registration information required for the member registration described in the membership application presented by the customer, and inputs the registration information together with the membership number into the membership information. The member registration means 19 for registering in the storage means 18 counts the cumulative number of points obtained by adding the member number, the waiting time service point corresponding to the vacant seat waiting time, and the order service point corresponding to the total amount of food and drinks this time. By storing / printing on the card 5b, the accounting card 5b is a membership card (see FIG. 5).
It is a membership card creating means for changing to 5c.

Next, a specific detailed configuration of each means shown in FIG. 2 will be described. FIG. 6 is a configuration diagram showing a detailed configuration of the reservation receiving means 10. Reservation acceptance means 10
A reservation input unit 101 provided in the OS terminal 1 or the PC 2 for inputting the customer's name, the number of customers to eat and drink, and the like, and provided in the server 4 to process the input information and make a reservation reception number. And reservation information storage means 11
The name of the first customer waiting for a reservation is received from the reservation information storage unit 11 by receiving a vacant seat notification (a table number that has become vacant) from the accounting unit 16 which will be described later and is provided in the server 4 and the reservation reception unit 102. Next customer search unit 103 for searching for and the reservation reception number, and the POS terminal 1 or PC
2, a next customer notification unit 104 is provided for notifying the name and reservation number of the retrieved customer. In addition,
The reservation input unit 101 is composed of an input device such as a keyboard and a mouse connected to the POS terminal 1 and the PC 2. Further, as a notification method of the next customer notification unit 104, for example, it is displayed on a display device such as a display provided in the POS terminal 1 or the PC 2 to notify the operator, or by a mobile phone carried by the customer by e-mail or the like. You may make it notify a terminal.

FIG. 7 is a configuration diagram showing a detailed configuration of the reservation reception card creating means 12. As shown in FIG. 7, the reservation acceptance card creating means 12 is provided in the server 4 and is provided in the reservation information storage means 11 or the reservation acceptance processing unit 102.
Reservation reception number extraction unit 121 for extracting the reservation reception number from the
And an expected waiting time calculation unit 122 that is also provided in the server 4 and calculates the expected waiting time based on the in-store customer information such as the number of tables during eating and drinking and the eating and drinking start time stored in the in-store customer information storage means 13. , The point calculation unit 123 which is also provided in the server 4 and which calculates the expected number of service points corresponding to the calculated expected waiting time, and the rewriting devices 6 and 7 which are provided with the above reservation reception number and expected waiting time. A rewrite unit 124 for storing / printing information on the expected number of service points on the rewrite card 5 is provided. In addition, in the present embodiment, the point calculation unit 123 has a value in which the number of points is proportional to the waiting time, and, for example, adds one point every minute. Therefore, when the expected waiting time is 20 minutes, 20 points are calculated.

FIG. 8 is a block diagram showing a detailed structure of the order receiving means 14. As shown in FIG. 8, the order accepting means 14 is composed of the handy terminal 3 and is provided with an order input unit 141 for inputting a menu and the number of menus desired by the customer. An order reception processing unit 142 is provided which processes the information and stores it in the in-store customer information storage means 13 and transmits the order information to the kitchen.

FIG. 9 is a configuration diagram showing a detailed configuration of the accounting card creating means 15. As shown in FIG. 9, the accounting card creating means 15 includes a POS terminal 1 or a PC.
A table number input section 151 configured by the input device provided in FIG. 2 to input the table number of the customer, and an order based on the order information stored in the in-store customer information storage means 13 provided in the server 4. The total amount of money calculation unit 152 for calculating the total amount of money for the menu, and the actual waiting time which is the difference between the reservation reception time stored in the in-store customer information storage means 13 and the order reception time, which is also provided in the server 4. A waiting time calculation unit 153 that calculates time, a point calculation that is also provided in the server 4 and that calculates an order service point corresponding to the calculated total amount and a waiting service point corresponding to the calculated waiting time Provided in the portion 154 and the rewriting devices 6 and 7,
The above total amount, order service points, waiting time,
Reservation reception card 5a for waiting service point information
And a rewrite unit 155 that stores / reprints the bill into the accounting card 5b. In the present embodiment, the point calculation unit 154 has a value in which the number of points is proportional to the total amount of money, and, for example, adds 1 point for every 100 yen. Therefore, the total amount is 2625
In the case of a circle, it is calculated as 26 points.

FIG. 10 is a configuration diagram showing a detailed configuration of the accounting means 16. As shown in FIG. 10, the accounting means 16
Are provided in the rewrite devices 6 and 7, and a table number reading unit 161 that reads the table number stored in the accounting card 5c based on an instruction from the POS terminal 1 or the PC 2, and the POS terminal 1 or the PC 2.
And a display device such as a display provided in the POS terminal 1 or PC 2 for reading the total amount of food and drinks of the customer stored in the in-store customer information storage means 13 according to the table number The total amount display section 163 configured to display the read total amount, and the vacant seat notification provided to the POS terminal or the PC 2 for notifying the table number of the vacant seat after the end of the transaction, to the reservation receiving means 10. A vacant seat notification unit 164 for transmitting is provided.

FIG. 11 is a block diagram showing the detailed structure of the member registration means 17. As shown in FIG. 11, the member registration means 17 comprises an input device provided in the POS terminal 1 or the PC 2, and a registration information input section for inputting registration information necessary for registration of a membership application form filled in by a customer. 1
71, and a registration acceptance processing unit 172 that is provided in the server 4, processes the entered registration information, and stores it in the member information storage unit 18. In addition, member registration means 1
7 is not limited to the case shown in FIG. 11, and as the registration information input unit 171, for example, an application terminal is installed at each table of the customer or a predetermined place in a restaurant so that the customer can input the registration information by himself / herself. You may Furthermore, when the server 4 is connected to a communication network such as the Internet,
As the registration information input unit 171, the customer may use a portable terminal owned by the customer to input and transmit the registration information.

FIG. 12 is a block diagram showing a detailed structure of the membership card creating means 19. As shown in FIG. 12, the membership card creating means 19 is provided in the server 4, and is also provided in the server 4 with a membership number reading section 191 for reading the membership number stored in the membership information storage means 18. In the rewrite devices 6 and 7, a total point calculation unit 192 that calculates the total number of points calculated by the point calculation unit 154 and added to the in-store customer information storage unit 13 and the order service points and the waiting service points. And a rewrite unit 193 that stores / reprints the above-mentioned member number and accumulated point information in the accounting card 5b to create the member card 5c. When the customer visits the restaurant for the second time or later, the cumulative point calculation unit 192 calculates the cumulative point number up to the previous time stored in the rewrite card 5,
The order service points and waiting time service points of this time are added to obtain the total number of points.

Next, the operation will be described. First, the operation when accepting a reservation will be described. The operator listens to the number of customers eating and drinking from the customers waiting for seats, operates the accounting POS terminal 1 or PC 2 installed near the entrance of the restaurant, inputs the relevant information, and accepts waiting for seats and rewrites. Card 5 rewrite device 6,7
(Reception card) and the receipt number are printed on the rewrite card 5 as shown in FIG. 3, and necessary information is stored in the rewrite card 5 as magnetic information to the customer. Pass to. As a result, the rewrite card 5 is used as the reservation reception card 5a. At this time, at the same time, the reception time, the expected waiting time, and the expected service point corresponding to the expected waiting time are printed. When the server 4 is connected to a communication network such as the Internet, the customer can confirm the waiting status from a portable terminal (cellular phone, information terminal, etc.).

Next, the operation at the time of order input will be described. When an empty seat is available, the operator sequentially confirms the reservation acceptance status on the display of the POS terminal 1 or the PC 2, calls the customer by the reservation acceptance number and name of the first customer waiting for reservation, and guides the customer to the table. After the customer's food and drink menu is decided and the operator inputs the order and the table number at the handy terminal 3, the reservation acceptance card 5a given to the customer is received, and the PO
The rewrite card 5 is rewritten by inputting the table number into the POS terminal 1 or PC 2 using the rewrite devices 6 and 7 connected to the S terminal 1 or PC 2. On the rewrite card 5, as shown in FIG. 4, the letters “payment statement”, the ordered menu,
The total amount of the menu and the total amount are printed, and the accounting card 5
It is placed on the customer's table as b. Since the details of the ordered menu and the total amount of money are printed, the customer can quickly perform payment processing at the time of accounting. Similarly, at the time of an additional order, after the input from the handy terminal 3, the rewrite card is rewritten and the latest menu details and the total amount are printed.

By comparing the information stored in the reservation information storage means 11 with the information stored in the in-store customer information storage means 13, the number of customers who wait only for the reservation and the number of customers waiting It is possible to analyze the number of customers who are willing to do so. In addition, regarding the customers who have joined the membership, it is possible to understand whether the customers are willing to wait or who will return only after accepting the reservation, etc., by the analysis, so that each person will be sent by DM or e-mail after that. It is also possible to take appropriate measures. As an example of the correspondence,
For example, it is possible to send a message to the customer, such as “Please make a reservation in advance because it will be crowded after 0:00 on XX day”.

Next, the operation during eating and drinking will be described. When a customer who is eating or drinking wants to join a card member, he / she fills in the address, name, etc. in the membership application form provided on the table or the like. If you are a member, you can receive services according to the number of service points after your next visit.

Next, the operation at the time of accounting will be described. At the time of checkout, the customer brings the checkout card 5b placed on the table and hands it to the operator of the POS terminal 1 or PC2. The operator inserts the accounting card 5b into the rewrite devices 6 and 7, and uses the table number stored in the rewrite card 5, calls the same amount printed on the rewrite card 5 from the server, and the payment amount is POS.
Displayed on terminal 1 or PC 2, the customer pays the amount. At this time, when the member application form is presented by the customer, the operator operates the POS terminal 1 or the PC 2 and, as shown in FIG.
The customer is given a rewrite card 5 on which is printed the information of the cumulative points obtained by adding the waiting time service points corresponding to the vacant seat waiting time and the order service points corresponding to the amount of food and drinks consumed this time. After that, this rewrite card is used as the membership card 5c. Accumulated points will be given to customers who have joined the membership at the time of next visit, such as discounts on food and drink, free provision of specific menus (for example, coffee), or free gifts. You can get the service of. The customer shall be able to select whether to use or accumulate points at the time of accounting. On the other hand, when the member application form is not presented, the accounting card 5b is collected and used for the next reception card. Therefore, even if members are not subscribed, the cards are not scattered unnecessarily, which is effective in reducing costs.

As shown in FIG. 3, the reservation reception card 5a may be printed with a member application guide in addition to the reception time, the estimated waiting time, the estimated service points. In the case of a customer who has already registered as a member and presented the membership card 5c, the membership number and the current cumulative points are printed.

As shown in FIG. 4, the accounting card 5b has the details of the ordered menu and the total amount of money, the corresponding order service points, the waiting time service points corresponding to the vacant waiting time, and the member application. May be printed.

Further, as shown in FIG. 5, the membership card 5c may be printed with the membership number automatically assigned by the server 4 while leaving the details of the last meal, the total amount information and the like printed. . By presenting the membership card at the next visit, the reservation reception card as shown in FIG. 3 is rewritten and used. Alternatively, the reception information may be written in the membership card and given to the customer.

As described above, according to the present invention, a predetermined one card is effectively reused as a reservation acceptance card → accounting card → membership card → reservation acceptance card for multiple purposes, and for a member subscriber. By providing a service that returns the waiting time of the restaurant in points, even if the waiting time is long, customers can enjoy the waiting while waiting for seats, and the operation from reception to accounting is done with a rewrite card. Are likely to be interested in, so they can keep customers and encourage them to join.

Embodiment 2. In the first embodiment,
Although the example in which the value of the waiting time and the value of the waiting time service point are proportional has been described, in the present embodiment, an example of weighting the waiting time service point when the value of the waiting time is longer than a predetermined length Will be described.

For example, when the waiting time exceeds 30 minutes, the value of the waiting time service point is multiplied by 1.5 for the excess. That is, when the waiting time is 45 minutes, the number of points is 30 + 15 × 1.5 = 52.5 points.

Alternatively, when the waiting time exceeds 30 minutes, a predetermined number of points is added every 15 minutes. That is, if 10 points are added every 15 minutes, then 45 + 10 = 55 points when the waiting time is 45 minutes.

As described above, in the present embodiment,
When the waiting time exceeds a predetermined time, the calculation of the service points is performed by weighting, so that even if the waiting time is long, the customer can be retained further.

Embodiment 3. In the first and second embodiments, even if a customer who has joined the membership, service points are given to only one card when a plurality of members come to the store, but in the present embodiment, , Provide companion service points to companions. As a result, more members can be acquired.

Further, by registering the member information accompanying the member when the store is visited in the member information storage means 18 at the same time, the correlation between the members can be analyzed. It is possible to issue a DM before the anniversary to inform about whether to hold a birthday party for the companion member, or to tell the preference of the companion member. It can be performed. In addition, although a restaurant is taken as an example in the present embodiment, the present invention is not limited to this case, and the present invention is also effective in a specialty store having a high degree of taste.

Fourth Embodiment In the first embodiment,
An example has been described in which, when a vacant seat notification is transmitted from the accounting means 16 to the reservation acceptance means 10, the first customer waiting for a reservation is called and guided to the table. However, in the present embodiment, a call is made. If the customer who did the above does not appear even after the lapse of a predetermined time, check the location of the customer by one of the methods described below, and if the customer is at a place more than a predetermined distance away, Prioritize the next customer to the table.

As a method of confirming the position of the customer, for example,
Confirm the position using GPS etc. Alternatively, the customer can lend to the customer a card holder in which wireless communication with the POS terminal 1 or the PC 2 and a position confirmation means for confirming the customer's position is incorporated, and the customer can make a reservation in the card holder 8 as shown in FIG. The reception card 5a is inserted and connected, and when waiting for an empty seat, the card holder 8 is carried when waiting at a place away from the restaurant. As shown in FIG. 13, the card holder 8 has a liquid crystal screen 8 for displaying a vacant seat waiting status and the like.
1 may be provided, or a key 82 for performing an operation may be provided.

As described above, in the present embodiment,
The same effect as that of the first embodiment is obtained, and further, for a customer who calls when an empty seat occurs and does not return to the restaurant within a predetermined time, the position of the customer is confirmed. , When the customer is at a place more than a predetermined distance away, the customer next to the customer is preferentially guided to the table, so that the customer can be promptly guided to the table when the seat becomes vacant. Therefore, it is possible to efficiently guide the waiting customers.

Embodiment 5. In the above-described first to fourth embodiments, a restaurant has been described as an example, but the present invention is not limited to this case, including various restaurants such as fast foods, taverns, amusement parks, bowling alleys, karaoke shops, and game centers. The present invention can be used in various stores such as various amusement facilities such as movie theaters and specialty stores with high taste.

[0040]

According to the present invention , information is rewritten on a rewrite card.
Rewrite device for write and write, and 1 or more connected to it
It is a membership promotion system consisting of the above computer
Then, the customer information including the name and number of customers who want to wait for a seat is input, and the reservation reception information storage means for storing the customer information together with the reservation reception number, and the number of tables during eating and drinking.
And the store customer information storage means for the customer status of the store are stored containing food starting time, calculates the expected waiting time service points expected latency and corresponding based on the customer status of the store, the expected waiting time And it
The corresponding waiting time service point is rewritten as above.
Reservation reception card creating means for creating a reservation reception card by storing it as magnetic information in a rewrite card inserted in a storage and printing it as visible print information on the surface
Since a member subscription promotion system with bets, performs a service for reducing in points latency Les Stora <br/> down, the expected latency service point of the waiting time
Since it is displayed in advance when accepting reservations, even if the waiting time is long, customers can enjoy the waiting while waiting for seats ,
Hold back the customer, it is possible to promote the membership of the customer.

[Brief description of drawings]

FIG. 1 is a configuration diagram showing a configuration of a member joining promotion system of the present invention.

FIG. 2 is a principle configuration diagram showing a principle configuration of a member joining promotion system of the present invention.

FIG. 3 is an explanatory diagram showing an example of a reservation acceptance card in the member subscription promotion system of the present invention.

FIG. 4 is an explanatory diagram showing an example of an accounting card in the member joining promotion system of the present invention.

FIG. 5 is an explanatory view showing an example of a membership card in the membership promotion system of the present invention.

FIG. 6 is a block diagram showing a specific configuration of a reservation acceptance unit in the member subscription promotion system of the present invention.

FIG. 7 is a block diagram showing a specific configuration of a reservation reception card creating means in the member joining promotion system of the present invention.

FIG. 8 is a block diagram showing a specific configuration of an order receiving unit in the membership promotion system of the present invention.

FIG. 9 is a block diagram showing a specific configuration of the accounting card creating means in the membership promotion system of the present invention.

FIG. 10 is a block diagram showing a specific configuration of an accounting means in the membership promotion system of the present invention.

FIG. 11 is a block diagram showing a specific configuration of a member registration means in the member subscription promotion system of the present invention.

FIG. 12 is a block diagram showing a specific configuration of a membership card creating means in the membership joining promotion system of the present invention.

FIG. 13 is an external perspective view showing an example of a card holder provided with a customer position confirmation means in the membership promotion system of the present invention.

[Explanation of symbols]

1 Accounting POS terminal, 2 PCs, 3 handy terminals, 4 servers, 5 rewrite cards, 6, 7
Rewrite device, 8 card holder, 10 reservation receiving means, 11 reservation information storing means, 12 reservation receiving card creating means, 13 in-store customer information, 14 order receiving means, 1
5 accounting card creating means, 16 accounting means, 17 member registration means, 18 member information, 19 member card creating means, 81 liquid crystal screen, 82 keys, 101 reservation input section, 102 reservation acceptance processing section, 103 next customer search section,
104 next customer notification section, 121 reservation reception number extraction section,
122 reservation waiting time calculation unit, 123,154 point calculation unit, 141 order input unit, 142 order reception processing unit, 151 table number input unit, 152 total amount calculation unit, 153 waiting time calculation unit, 155 rewrite unit, 161 table number Reading unit, 162 Total amount reading unit, 163 Total amount display unit, 164 Vacant seat notification unit,
171 registration information input unit, 172 registration acceptance processing unit, 1
91 Member number reading section, 192 Accumulated point calculation section,
193 Rewrite section.

─────────────────────────────────────────────────── --- Continuation of the front page (56) Reference JP-A-11-191184 (JP, A) JP-A-8-315035 (JP, A) JP-A-2000-123105 (JP, A) JP-A-2001-111984 ( JP, A) JP 9-223253 (JP, A) (58) Fields investigated (Int.Cl. ⁷ , DB name) G06F 17/60 G06K 17/00 G06K 19/00 G07G 1/12

Claims (10)

(57) [Claims] 1. Information is read / written to a rewrite card.
Rewrite device and one or more computers connected to it.
And a reservation reception information storage means for storing the customer information including the reservation reception number and the customer information including the name and the number of customers who want to wait for a seat , and store customer information storage means for the customer status of the store that contains the table number and the food starting time is stored, the expected waiting time and the expected latency service points corresponding thereto based on the customer status of the store is calculated, the
Expected waiting time and corresponding expected waiting time service
A scan point stores as magnetic information on the inserted rewritable card in the rewrite device by printing on the surface as a visible print information, characterized by comprising a reservation card creation means for creating a reservation card Member subscription promotion system. 2. A handy terminal for inputting an order.
The customer order information and table number are entered.
The above order information and the above table number are used for the in-store customer.
The order acceptance means to be stored in the information storage means, the total amount of money based on the above order information, the actual waiting time and
And the waiting time service poi corresponding to the above actual waiting time
The total amount of money, the actual waiting time, and
And waiting time service points are inserted into the above rewrite device
When it is stored as magnetic information in the above reservation reception card
By printing on both sides as visible print information,
Accounting car that updates the above reservation reception card to an accounting card
2. The device according to claim 1, further comprising:
Membership promotion system described in. [Claim 3] Membership regarding customers who wish to join the membership
The entry information is entered, and the membership subscription information is
The member registration means to be stored in and the accounting card inserted in the rewrite device
No. is stored as magnetic information and visible print information is stored.
The accounting card is a membership card
It is equipped with a membership card creation means for updating to
The membership promotion system according to claim 1 or 2, characterized in that
Tem. 4. The accounting card creating means further calculates order service points corresponding to the total amount.
The order service points above the above total amount.
The actual waiting time and the above waiting time service points
Claims characterized by storing and printing the above
The member subscription promotion system according to item 2 or 3. 5. The claims the latency service point, characterized in that a value proportional to the actual waiting time the
The member subscription promotion system according to any one of items 2 to 4 . 6. The method of claim, wherein said waiting time if in excess of the predetermined time, which the waiting time service points with a weight corresponding to the excess time is calculated 2
The member subscription promotion system according to any one of 1 to 5 . 7. The accounting means stores information of a predetermined number of service points as a companion service point in a membership card of the other customer when the other customer who accompanies the customer is a member. Claims 2 to 6 characterized
Membership promotion system described in any of the above. 8. Read / write information to a rewrite card
Rewrite device and one or more computers connected to it.
A member to perform the following steps
In the promotion program, customer information including the name and number of customers who want to wait for a seat is input, a reservation reception information storing step for storing the customer information together with a reservation reception number , the number of tables during eating and drinking, and the start time of eating and drinking. and store customer information storing step of the customer status of the store are stored containing the expected waiting time and the expected latency service points corresponding thereto based on the customer status of the store is calculated, the
Expected waiting time and corresponding expected waiting time service
A scan point stores as magnetic information on the inserted rewritable card in the rewrite device by printing on the surface as a visible print information, characterized by comprising a reservation acceptance card creation step of creating a reservation card Membership promotion program. 9. An order is input and the compilation is performed.
Customer order to the handy terminal that communicates with the computer.
Enter the information and table number
An order reception store that stores the order information and the above table number.
Step, total amount based on the above order information, actual waiting time and
And the waiting time service poi corresponding to the above actual waiting time
The total amount of money, the actual waiting time, and
And waiting time service points are inserted into the above rewrite device
When it is stored as magnetic information in the above reservation reception card
By printing on both sides as visible print information,
Accounting car that updates the above reservation reception card to an accounting card
A claim further comprising a step of creating a code
The membership promotion program according to item 8. 10. A member regarding a customer who wishes to join the membership.
The subscription information is entered, and the above membership subscription information is used as the membership number.
The member registration step to store in the account and the above membership number on the accounting card inserted in the rewrite device.
No. is stored as magnetic information and visible print information is stored.
The accounting card is a membership card
And a membership card creation step for updating to
Membership promotion according to claim 8 or 9, characterized by
program.