WO2021014510A1 - Reservation system and reservation method - Google Patents

Abstract

This reservation system is for accepting reservations for services from a customer's terminal and selling the same, the system being provided with: a storage unit for storing information of multiple services, list prices of one or more services having no additional value, and set charges and list prices of one or more services having additional values, the set charges and list prices being commensurate with the additional values of the respective services; a transmission unit for transmitting service information to a customer's terminal; a reception unit for receiving requests for reservations of services from customers and for causing the storage unit to store the reservation information; and an arithmetic unit for calculating a sum of the set charges for the services sold among the one or more services having additional values, and then distributing the calculated sum of the set charges over the respective customers who have purchased services that were sold from among the one or more services having no additional value.

Description

Reservation system and reservation method

The present invention relates to a reservation system and a reservation method.

In recent years, a reservation method of reserving services provided by transportation facilities, restaurants, accommodation facilities, entertainment facilities, etc. has become widespread on the Internet (see Patent Documents 1 and 2). When using services provided by transportation, restaurants, accommodation facilities, entertainment facilities, etc., for example, in the case of an aircraft, at the time of booking, seats that meet the user's wishes such as window side, aisle side, front, and rear Can be specified. Similarly, for seat selection for watching sports at Shinkansen, movie theaters, concert halls, stadiums and stadiums, seats can be specified according to the user's wishes at the time of reservation.

When selecting seats at the time of reservation, when selecting seats for the Shinkansen, movie theaters, stadiums, etc., there are differences in prices depending on the area, for example, in the case of the Shinkansen, the prices for reserved seats for green cars and ordinary reserved seats are different. However, seats of the same type have the same price. However, in the case of the Shinkansen, there are many users who desire window-side seats even for ordinary reserved seats, and the window-side seats may be filled up early after the reservation starts. Some users want aisle seats, but few want a central seat for three. It can be said that the window seats have high added value, and the central seat for three people has relatively low added value, but it can be said that the users pay the same fee for the seats with different added values.

In the case of an aircraft, in addition to the difference in price depending on the area such as business class and economy class, for example, when reserving seats in front of the emergency exit, front aisle side, front window side in economy class seats, an additional charge will be charged. It is becoming an imposition. Usually, the seats in front of the emergency exit, front aisle side, and front window side of an aircraft economy class are popular seats for users because they have wide feet and can get on and off smoothly. It can be said that these seats have high added value, and additional charges are imposed according to the added value. However, the price of seats on the rear side of the cabin, which has relatively low added value compared to the seats in front of the emergency exit, front aisle side, and front window side of economy class, does not decrease even if the added value decreases relatively. ..

Japanese Unexamined Patent Publication No. 2001-202439 Japanese Unexamined Patent Publication No. 2003-30288

In the case of accommodation facilities, unlike reservations for transportation, entertainment facilities, etc., specific rooms cannot be specified. It is possible to select the type of room such as a single room, twin room, non-smoking room, smoking room, etc., but for example, even if the rooms are of the same type on the same floor, the view from the window differs for each room. , The distance from the front desk is close or far, etc., and it is usually not possible to specify a specific room based on these differences. Similarly, in the case of restaurants, it is possible to specify the number of people, time, private rooms, table seats, etc. at the time of reservation, but even within one restaurant, for example, it is noisy near seats with a good view, entrances and kitchens. There are differences in seats, etc., and it is usually not possible to specify a specific seat based on these differences. Therefore, there may be cases where the satisfaction level of the users is significantly different even though the same fee is paid.

In view of the above problems, the present invention enhances user satisfaction and uses the service by selecting the service according to the needs of the user and presenting a fee appropriately corresponding to the added value for the service. It is an object of the present invention to provide a reservation system and a reservation method for stabilizing profits by stably securing people.

The first aspect of the present invention is a reservation sales system that possesses a plurality of services and sells the service after receiving reservations for one or a plurality of services from the customer's terminal, and the plurality of services. Information, the list price of one or more services that do not have added value among multiple services, and the designated price for each of one or more services that have added value among multiple services. A storage unit that stores the total price of each service added to the list price, information on multiple services, the list price of one or more services that do not have added value, and the total of each designated fee added to the list price. A transmitter that sends the price to the customer's terminal, a receiver that receives requests for reservations for one or more services from the customer and stores the reservation information in the storage unit, and one or more value-added receivers. Of the services, the total of the designated charges for all the services that are reserved and then sold is calculated, and the total of the calculated designated charges is sold after being reserved for one or more services that do not have added value. The gist is to provide a calculation unit that distributes to each customer who has purchased the service.

A second aspect of the present invention is a reservation method in which one or a plurality of services having one or a plurality of added values and one or a plurality of services having no added value are reserved and then sold from a customer's terminal. Therefore, there is a step of reading service information of a plurality of services from the recording unit and transmitting the service information to the customer's terminal, and one or more services having one or more added values and one or more services having no added value from the customer's terminal. The step of receiving each reservation reception information of the service, the step of recording each reservation reception information in the recording unit, the reserved service with one or more added value, and the service without one or more added value. To customers who have purchased one or more services without added value, with the step of calculating the total amount of each price corresponding to the added value of one or more services after they are actually sold. On the other hand, the gist is to include a step of returning the total amount to one or more services that do not have added value.

A third aspect of the present invention is that when executed by the processor, the processor has one or more added value services and one or more non-added value services from the customer's terminal. It is a computer-readable storage medium that includes an instruction to execute the method for selling after accepting the reservation of. The step of reading the service information of a plurality of services from the recording unit and transmitting the service information to the customer's terminal. A step of receiving reservation reception information for each of one or more services with added value and one or more services without added value from the customer's terminal, and a step of recording each reservation reception information in the recording unit. After the reserved one or more services with added value and one or more services without added value are actually sold, the respective prices corresponding to the added value of one or more services with added value It includes a step of calculating the total amount and a step of returning the total amount to each one or more services without added value to a customer who purchased one or more services without added value. The gist is that.

According to the present invention, the service can be selected according to the needs of the user, and the satisfaction of the user is enhanced by presenting a fee appropriately corresponding to the added value for the service, and the user is stabilized. It is possible to provide a reservation system and a reservation method that stabilizes profits by securing the information.

It is a figure which shows an example of the operation screen in the reservation system which concerns on embodiment. It is the schematic of an example of the reservation system which concerns on embodiment. It is a figure for demonstrating the calculation method of the accommodation price of the room which can be reserved in the reservation system which concerns on embodiment. It is a table which shows the price of the additional charge and discount in the reservation system which concerns on embodiment. It is a flowchart explaining the reservation method by the reservation system which concerns on embodiment. It is a figure which shows an example of the operation screen in the modification of the reservation system which concerns on embodiment. It is a table which shows the value-added price and the discount price of each room in the modification of the reservation system which concerns on embodiment.

Next, an embodiment of the present invention will be described with reference to the drawings. In the description of the drawings according to the embodiment, the same or similar parts are designated by the same or similar reference numerals. However, it should be noted that the drawings are schematic, and the relationship between the thickness and the plane dimension, the ratio of the thickness of each member, etc. are different from the actual ones. Therefore, the specific thickness and dimensions should be determined in consideration of the following explanation. In addition, it goes without saying that the drawings include parts having different dimensional relationships and ratios from each other.

Further, the embodiment illustrates an apparatus or method for embodying the technical idea of the present invention, and the technical idea of the present invention describes the configuration, arrangement, layout, etc. of each component as follows. It is not something that is specific to something. The technical idea of the present invention may be modified in various ways within the technical scope specified by the claims stated in the claims.

(Embodiment)
FIG. 1 shows an accommodation facility introduction screen 10 for reserving a room of an accommodation facility as an example of an operation screen displayed on a user terminal by the reservation system according to the embodiment of the present invention. An image of a typical room 101 of the accommodation facility is displayed on the upper screen 105 of the accommodation facility introduction screen 10 shown in FIG. A plurality of images of accommodation facility rooms, lobbies, souvenir shops, restaurants, etc. are displayed side by side on the lower screen 107, and the room 102 is selected from the plurality of images, and the lower screen 107 and the room 102 The same image is displayed on the upper screen 105. The name of the accommodation facility 104 is described in the upper left of the image of the room on the upper screen 105, and in the present embodiment, the name "Kogen Resort Hotel" is described as an example.

The image of the room 101 displayed on the upper screen 105 is a continuous image of 360 degrees up, down, left, and right, and the display change button 106 is selected or an arbitrary part on the image is selected with the mouse pointer and the mouse pointer is moved up and down. By moving it to the left or right, the inside of the room 101 and the view from the window can be confirmed, and the inside of the room 101 can be viewed 360 degrees. In addition, when the menu 108 placed on the table of the room 101 is selected, a list of room service menus is displayed. By selecting a plurality of places on the image of the room 101, for example, the equipment of the room or Information related to room facilities such as, toilets and baths is displayed.

When the reservation button 103 described as "Book now WEB" on the upper screen 105 of the accommodation facility introduction screen 10 is selected, the start screen of the reservation procedure is displayed. On the start screen of the reservation procedure, the reservation price of each of the plurality of reservable rooms and the plurality of reservable rooms, the floor plan and area of each of the plurality of reservable rooms, and the like are described.

When you select the room you want to browse from multiple rooms that can be reserved, the details screen of the selected room is displayed. The details screen of the selected room shows the detailed floor plan of the selected room, multiple accommodation plans that can be selected for the selected room, and the image of the selected room along with the price at the time of booking for each of the multiple accommodation plans. Is displayed. The image of the selected room may be displayed on the detail screen of the selected room, and is a screen similar to the accommodation facility introduction screen 10, but the upper screen, separately from the detail screen of the selected room. At 105, a screen displaying an image of the selected room may be displayed instead of the image of the typical room 101 of the accommodation facility. The image of the selected room is a continuous image of 360 degrees vertically and horizontally like the image of the room 101 shown in FIG. 1, so that the inside of the selected room can be viewed 360 degrees with a mouse pointer or the like. It is set.

On the details screen of the selected room, the user can obtain detailed information on the selected room, and based on this information, can decide whether or not to reserve the selected room. From the details screen of the selected room, it is possible to display the reservation screen for proceeding with the procedure for reserving the selected room. After deciding to reserve the selected room, the user performs the reservation procedure from the reservation screen.

FIG. 2 shows an outline of an example of the reservation system 20 according to the embodiment of the present invention. The reservation system 20 includes a reservation server 201, a mail server 202, a first accommodation facility terminal 203a, and a second accommodation facility terminal 203b. Data is transmitted and received between the reservation server 201 and the first accommodation facility terminal 203a and the second accommodation facility terminal 203b. The reservation server 201 further transmits / receives data to / from the first user terminal 205a, the second user terminal 205b, and the third user terminal 205c via a communication line 204 such as the Internet. The first to third user terminals 205a to cc may be any form of terminal as long as data can be transmitted and received via the communication line 204, such as a personal computer and a mobile terminal. Here, the first accommodation facility terminal 203a and the second accommodation facility terminal 203b may be terminals of the same accommodation facility, or may not be terminals of the same accommodation facility. Further, the reservation server 201 may further transmit / receive data to / from one or more accommodation facility terminals different from the first accommodation facility terminal 203a and the second accommodation facility terminal 203b.

The reservation server 201 is composed of a receiving unit 206, a storage unit 207, a calculation unit 208, and a transmitting unit 209. Each image of the accommodation facility introduction screen 10 shown in FIG. 1, information related to room facilities, a plurality of reservable rooms, and a plurality of reservable rooms displayed on the start screen of the reservation procedure at the time of reservation. The floor plan and area of each of the plurality of reservable rooms and the respective images of the plurality of reservable rooms are stored in the storage unit. The calculation unit 208 calculates the accommodation price of each of the plurality of reservable rooms based on the data stored in the storage unit 207.

When the reservation server 201 receives a request for data for displaying the accommodation facility introduction screen 10 from any of the first to third user terminals 205a to 206 to the receiving unit 206, the reservation server 201 relates to the accommodation facility introduction screen 10 from the storage unit 207. The data is read out, and the data for displaying the accommodation facility introduction screen 10 is sent back from the transmission unit 209. When the user selects the reservation button 103 on the accommodation facility introduction screen 10 and requests the reservation server 201 to start the reservation procedure, the reservation server 201 has a plurality of rooms that can be reserved from the storage unit 207. The reservation price of each of the reservable rooms, the floor plan and area of each of the plurality of reservable rooms, and the respective images of the plurality of reservable rooms are read out and sent back from the transmission unit 209 to the user terminal of the user.

The user selects a room to be reserved based on the reservation price of each of the multiple reservable rooms, the floor plan and area of each of the multiple reservable rooms, and each image of the multiple reservable rooms. Can be done. From the details screen of the selected room, you can display the reservation screen to proceed with the reservation procedure. When the user inputs the user's name, contact information, accommodation date, etc. on the reservation screen and selects confirmation of the reservation, the reservation reception information is transmitted from the user terminal of the user to the reservation server 201. The reservation reception information includes the room selected by the user, the user's name, contact information, the date of stay, and the like. The receiving unit 206 that has received the reservation reception information from the user terminal outputs the reservation reception information to the storage unit 207 and stores it in the storage unit 407. Information notifying that the reservation is completed is transmitted from the transmission unit 209 to the user terminal, and the reservation is completed. At the same time as the reservation is completed, the mail server 202 may send an e-mail to the user notifying that the reservation has been completed.

In the reservation system according to the present embodiment, when the receiving unit 206 receives the reservation reception information from the user terminal and outputs it to the storage unit 207, the calculation unit 208 receives the reservation reception information of the plurality of reservable rooms stored in the storage unit 207. The accommodation price of each of the plurality of reservable rooms is calculated from the price at the time of each reservation and the reservation status of the plurality of reservable rooms.

The method of calculating the accommodation price of each of a plurality of reservable rooms in the reservation system according to the present embodiment will be described with reference to FIG. FIG. 3 shows a layout drawing 30 of rooms of the accommodation facility shown on the accommodation facility introduction screen 10. The layout drawing 30 shows, as an example, rooms 801 to 817 and an elevator 301 having room numbers 801 to 817, which are 17 rooms having different areas, orientations, arrangements, and the like. Here, the reference numeral attached to each room shown in FIG. 3 indicates each room number, and hereinafter, for example, room 801 of room 801 is described as room 801. The space surrounded by rooms 814 to 817 is the light court 302. Information and prices regarding the room shown in FIG. 3 are stored in the storage unit 207. Further, among the rooms shown in FIG. 3, the rooms where the accommodation can be reserved are displayed on the reservation procedure start screen.

The area of each room 801 to 817 shown in FIG. 3, the basic selling price, the unit price per square meter, the added value price, the reservation price, the discount price, and the accommodation price are shown in a table in FIG. As shown in FIG. 4, the areas of rooms 801 and 805 are 10 square meters, the areas of rooms 804, 809, 813, 814, 816 and 817 are 18 square meters, rooms 802, 803, 805 to 808. The area of rooms 810 to 812 is 22 square meters. The unit price per square meter is the same 1000 yen for all rooms.

Of the rooms shown in FIG. 3, rooms 802 to 805 are assumed to have the best view. In addition, it is assumed that rooms 806 and 807 are rooms with a good view. On the other hand, it is assumed that the rooms 801 and 808 to 812 have a poor view. It is assumed that rooms 813 to 817 face the light court and have a poor view.

Of the rooms shown in FIG. 3, for example, rooms 802 and 811 have the same floor plan and area, although the floor plans of the rooms are reversed from each other. However, the view of Room 802 is the best, while the view of Room 811 is bad. That is, it can be said that Room 802 is a room with high added value in that the view is better than that of Room 812. Here, the added value has a feature that the specific room does not have in the other room and influences the satisfaction of the user in the present embodiment, and is generated due to this feature. It is worth. Specifically, in the present embodiment, the feature that influences the satisfaction level of the user is the good scenery. A room with high added value is a room in which the desire of the guest to stay is higher than that of other rooms because the view is good. Room 802 and room 803 have the same floor plan and the best view, but room 802 has more windows than room 803 because it is located at the corner of the floor, and room 802 has more. , 803 is considered to have high added value, for example, in terms of better scenery. That is, rooms 802 to 807 are rooms that can be regarded as having high added value, and rooms 802 and 805 are rooms that can be regarded as having higher added value.

In the present embodiment, as shown in FIG. 4, among the rooms shown in FIG. 3, the added value price is set for each of the rooms 802 to 807, which are considered to have high added value. The value-added price is determined according to the high value-added value of each room. The value-added price of each room is set to, for example, 2500 yen for rooms 802 and 805, 2000 yen for room 803, 1000 yen for rooms 806 and 807, and 500 yen for room 804, depending on the scenery.

In the present embodiment, among the rooms shown in FIG. 3, rooms 802 to 807, which are considered to have high added value, can be reserved by designating each room. That is, each of the rooms 802 to 807 is displayed on the start screen of the reservation procedure. The reservation price of each room is displayed on the start screen of the reservation procedure, and the reservation price of the room considered to have high added value is the sum of the basic selling price and the added value price shown in FIG. The basic selling price of each room shown in FIG. 3 is the product of the area and the unit price per square meter. Prior to booking, for rooms that are considered to have high added value, the details of the room can be confirmed on the details screen of the selected room.

On the other hand, as shown in FIG. 4, rooms 801 and 808 to 817, which are not considered to have high added value, are considered to have no added value and no added value price is set. The reservation price of a room that cannot be considered to have high added value is the same as the basic selling price, and if the area of the room that cannot be considered to have high added value is the same, the reservation price is also the same. For rooms that cannot be considered to have high added value, it is possible to reserve by specifying the area of the room at the time of reservation, but it is not possible to reserve by specifying each room. That is, on the start screen of the reservation procedure, information about a room having the same area of a room that cannot be regarded as having high added value and a reservation price of a room having the same area are displayed. The information about the rooms of the same area is the area of the rooms of the same area, but may include information about the difference from the rooms that can be considered to have high added value, for example, the view cannot be expected.

It is assumed that the user reserves one of the rooms that can be considered to have high added value, and then stays in the reserved room on the day of stay. The accommodation price paid by the user is the same as the price at the time of booking presented at the time of booking. The accommodation facility requests the reservation server 201 from the user information from the first accommodation facility terminal 203a and the second accommodation facility terminal 203b at the time of settlement of the accommodation price. The reservation server 201 reads the reservation reception information of the user from the storage unit 207. When it is identified that the user has booked a room that is considered to have high added value and then stayed, the accommodation price of the user will be the same as the reservation price presented at the time of booking, and the user will charge the accommodation price to the accommodation facility. Pay to.

On the other hand, it is assumed that the user reserves a room that is not considered to have high added value on the reservation screen and then stays in the reserved room on the day of stay. On the same day, other users stay in rooms that can be considered to have high added value, and the total amount of the added value price of the accommodation price paid for all rooms that can be considered to have high added value is calculated. The user who stayed after reserving a room that can be considered as not having high added value will apply the total amount of the calculated value added price to each user who stayed in the room that can be considered as not having high added value on the same day. Receive the amount distributed according to the reservation price of each room that is not considered to have high added value as a discount price.

The discount price is calculated by the calculation unit 208 of the reservation server. The accommodation facility requests the reservation server 201 from the user information from the first accommodation facility terminal 203a or the second accommodation facility terminal 203b at the time of settlement of the accommodation price. The reservation server 201 reads the reservation reception information of the user from the storage unit 207. When it is specified that the user has reserved a room that cannot be considered to have high added value and then stayed at the room, the reservation server 201 calculates the discount price as follows. The calculation unit 208 stays in a room that other users consider to have high added value on the same day as the accommodation date that the user stayed, which is fixed at that time, and the added value price of the accommodation price paid. Is read from the storage unit 207 for all the rooms that can be considered to have high added value, and the total value added price is calculated. From the storage unit 207, the calculation unit 208 further sets the reservation price of the room that the other user has stayed at on the same day as the accommodation date of the user, which is considered to be not high value added, with all the added value high. Read about the rooms that can be regarded as not, and calculate the total price at the time of booking. The calculation unit 208 calculates the amount obtained by multiplying the total value-added price by the value obtained by dividing the user's reservation price by the total reservation price, and calculates the first accommodation facility terminal 203a or the second accommodation facility terminal. It is transmitted to 203b as a discount price.

The discount price shown in FIG. 4 is the discount price when the room shown in FIG. 3 is full. The total value-added price of rooms 802 to 807 of rooms 802 to 807, which are considered to have high added value, is 9,500 yen. The discount price is the amount obtained by distributing the total value-added price according to the reservation price of the room that is not considered to have high value-added value. The total discount price is almost the same as the total value value price. In Fig. 3, the total amount of the discount price is slightly larger than the total amount of the value-added price. This is because when calculating the discount price, the number after the decimal point of the discount price is rounded up to obtain the discount price. This is because it is an integer.

With the above price setting, users who wish to stay in a room with high value value should select a room based on the details including each image of the room considered to be high value value and the value value price. Can be done. On the other hand, even if there is no added value, a user who wishes to stay in a room with a lower accommodation price can receive a discount according to the relative low added value to the room that can be considered to have high added value. .. That is, both the user who wants to stay in a room with high added value and the user who wants to stay in a room with a cheaper accommodation price even if there is no added value, the accommodation price matches the utility expected by the user. You can stay at. Since the value-added price paid by the user staying in the room considered to have high added value is distributed to the user staying in the room considered to have low added value, the reservation system according to the present embodiment makes a profit. It can be said that it is not a system that is expected to continue to increase, but a system that stabilizes profits.

When a guest staying in a room that can be considered as not having high added value setstles the accommodation price, when calculating the discount price, the room that can be considered as having high added value and the room that can be considered as not having high added value at that time. It is necessary that the usage status is fixed for all of the above. If the accommodation facility employs a clearing method in which the guest staying at the accommodation facility pays at the time of check-out, the usage status of the accommodation facility on the previous day is fixed at the time of settlement. Therefore, the discount price can be calculated based on the usage status of the accommodation facility on the previous day at the time of settlement. If the discount price can be calculated at the time of settlement, the price obtained by subtracting the discount price from the reservation price can be paid as the accommodation price.

However, if the accommodation facility uses a clearing method in which guests staying at the accommodation facility settle at the time of check-in, there may be some guests who make reservations and check-in after check-in, and some who cancel. Yes, at the time of settlement, the usage status of the accommodation facility on that day has not been finalized. In this case, for example, if the reservation by the reservation system according to the present embodiment is closed at a preset time on the day before the check-in date and the discount price is calculated at the time of the deadline, the check-in time will be settled. The accommodation price can be the price obtained by subtracting the discount price from the reservation price. However, according to this method, loss may occur if cancellation occurs. Therefore, for example, even if you stay in a room that is not considered to have high added value at the time of payment at check-in, you may pay the reservation price as the accommodation price and receive a refund equivalent to the discount price at a later date.

As a refund method, cash can be transferred to an account of a designated bank, etc., refund by electronic money, etc., but there is a possibility that the customer does not want to inform the accommodation facility of information such as his / her own bank account. There is. Therefore, for example, a membership system is introduced at the accommodation facility, and the accommodation facility is set to be reserved after the membership registration is performed. Each member has their own points for the accommodation, and the member will receive points equivalent to the discounted price at a later date instead of a refund equivalent to the discounted price. The points received may be applied to the accommodation price when the accommodation facility stays again at a later date, or if the accommodation facility has a store, for example, the points may be applied to the purchase price of the product at the store. Good. By introducing a membership system and allowing members to receive points equivalent to the discount price, the reuse of accommodation facilities of users is also encouraged.

The method of calculating the accommodation price by the reservation system according to the present embodiment will be described with reference to the flowchart shown in FIG.

In step S501, the accommodation facility requests the user information from the reservation server 201 from the first accommodation facility terminal 203a or the second accommodation facility terminal 203b at the time of settlement of the accommodation price.

In step S502, the reservation server 201 reads the reservation reception information of the user from the storage unit 207.

In step S503, it is determined whether the user has reserved a room that can be considered to have high added value or a room that can be considered to have low added value, and then stayed there. If the user reserves a room that can be considered to have high added value and then stays at the room, the process proceeds to step S504. If the user reserves a room that cannot be considered to have high added value and then stays at the room, the process proceeds to step S505.

In step S504, when the user reserves a room that is considered to have high added value and then stays at the accommodation, the accommodation price of the user becomes the same as the reservation price presented at the time of reservation, and the user pays the accommodation price to the accommodation facility. And end the flowchart.

In step S505, when the user reserves a room that cannot be considered to have high added value and then stays at the hotel, the calculation unit 208 uses the other usage on the same day as the accommodation date at which the user stayed, which is fixed at that time. The person stays in a room that can be considered to have high added value, and the value-added price of the accommodation price paid is read from the storage unit 207 for all the rooms that can be considered to have high added value, and the total value-added price is calculated. .. The process proceeds to step S506.

In step S506, the discount amount is notified to the customer who has reserved a room that is considered not to have high added value. From the storage unit 207, the calculation unit 208 further sets the reservation price of the room that the other user has stayed at on the same day as the accommodation date of the user, which is considered to be not high value added, with all the added value high. Read about the rooms that can be regarded as not, and calculate the total price at the time of booking.

In step S507, the calculation unit 208 calculates the amount obtained by multiplying the total value-added price by the value obtained by dividing the user's reservation price by the total reservation price.

In step S508, the calculation unit 208 transmits the value calculated in step S507 to the first accommodation facility terminal 203a or the second accommodation facility terminal 203b as a discount price.

According to the method of calculating the accommodation price by the reservation system according to the present embodiment, when a room with low added value is reserved, the accommodation price at the time of application for reservation is the price at the time of reservation. After making a reservation, the reservation status of the accommodation facility changes daily until you stay on the day of your stay and make a payment. Based on the reservation status of the accommodation facility at some time after the reservation until the accommodation date, the discount price when booking a room with low added value can be calculated, and after the reservation until the accommodation date, The discount price shows how it changes daily. By notifying the user of how the discount price changes daily, the user can know the maximum price that the discount price can take. As a result, it is expected that the user will be expected to get the discount price as close to the maximum price as possible, which will attract the user's interest and encourage the reuse of the user's accommodation facility.

The user can be notified of how the discount price changes daily as follows. For example, the discount price based on the reservation status at the preset time from the reservation to the accommodation date may be notified to the user by e-mail or the like from the mail server 202 at each preset time. If the accommodation facility has introduced a membership system, a discount price based on the reservation status at a preset time may be shown on the screen where the member information can be confirmed.

On the start screen of the reservation procedure, in addition to the reservation price of multiple reservable rooms, each reservable room, the floor plan and area of each of the multiple reservable rooms, etc., multiple reservable rooms You may display the reservation status of each of the above, such as whether or not the reservation has already been made, if it has been reserved, the reserved accommodation date, the number of waiting lists, and the like. If you reserve a room that has already been reserved, that is, apply for a waiting list, the room will be waiting for cancellation. Even if the screen notifying that the reservation is completed, which is sent from the transmission unit 209 to the user terminal when the reservation is completed, shows that the reservation is waiting for cancellation and how many people have made a reservation before this reservation. Good. The mail sent from the mail server 202 to the user at the same time as the reservation is completed may state that the reservation is waiting for cancellation. When applying for a reservation waiting for cancellation, for example, if the room to be applied for is not canceled, it may be possible to set to introduce an equivalent room.

When a room reservation is canceled, the mail server 202 notifies the user who made the reservation while waiting for the cancellation by automatic mail delivery of the cancellation. The first user waiting for cancellation will be notified of the occurrence of cancellation, and at the same time, if he / she wishes to make a reservation, he / she will be urged to proceed with the reservation procedure, and the reservation confirmation screen will be displayed by selecting from the email. Waiting for cancellation The second and subsequent users will be notified by e-mail that the ranking of waiting for cancellation has increased. If the reservation procedure is not completed within a certain period of time, the reservation for the first person waiting for cancellation will also be canceled, and the second person waiting for cancellation will be notified of the occurrence of cancellation by e-mail and urged to proceed with the reservation procedure.

If you make a reservation while waiting for cancellation and you have reserved a room that can be considered to have high added value when you actually perform the reservation procedure due to the occurrence of cancellation, you may lower the added value price. If you have reserved a room that is not considered to have high added value, you may raise the discount price, raise the discount rate, and so on. In this way, after the cancellation occurs, the value-added price may be lowered, the discount rate may be increased, or the like to make it easier to make a reservation again, and the cancellation may be set so that no vacancies occur as much as possible.

After the reservation was made, there were cases where the cancellation was not notified even though the accommodation was canceled. In order to encourage the contact when canceling, for example, if you contact the cancellation, the points of cancellation will be accumulated, and if the points of cancellation above a certain level are accumulated, for example, the order of waiting for cancellation will be raised. If you do, you may be prompted to contact us for cancellation.

In rooms that can be considered not to have high added value, for example, there may be rooms that can be considered to have low added value, such as the view from the window is particularly bad, or the floor plan is arranged in a narrow space and is difficult to use. When staying in these rooms, even if the value added price is not applied, the satisfaction level of the user may be lowered because the added value is particularly low. In such a case, in order to stabilize the satisfaction of the user, at the time of booking, the reason why the added value can be regarded as low is stated in advance, and at the same time, for example, when calculating the discount price, the discount rate is high. You may make settings such as.

When the accommodation facility introduction screen 10 and the reservation procedure start screen or reservation screen shown in FIG. 1 are transmitted from the transmission unit 209 to the user terminal, the viewing history of these screens is stored in the storage unit 207, and the accommodation facility introduction screen is stored. 10. When the reservation procedure start screen or reservation screen is transmitted from the transmission unit 209 to the user terminal, the viewing history and the number of people currently watching are displayed on the accommodation facility introduction screen 10, the reservation procedure start screen or reservation screen. It may be displayed. By displaying the viewing history and the number of people currently watching, it is shown that many users are interested in this accommodation facility, and the purchase motivation of the users is stimulated.

The storage unit 207 stores a database such as the value-added price of a room that can be regarded as having high value, the reservation and usage status of each room, the total payment amount, the cancellation, and the number of views. From this database, it is possible to examine the appropriate amount of value-added price of a room that can be considered to have high value-added. For example, if the number of reservations for a room that can be considered to have high added value is less than the number of reservations for a room that can be considered to have low added value, the amount of value added may be higher than the appropriate amount and no value added. Even if it is a room, if there is a room that is used extremely frequently or a room that is used few times, it may be possible to change to a room with an added value price.

Furthermore, by combining the viewing history and the actual usage status, it is possible to examine the appropriate amount in more detail. For example, a room that is viewed a lot but is reserved and used less often is a room that can be considered to have high added value, but the amount of the added value price can be considered to be higher than the appropriate price with respect to the actual added value. .. Although the number of views is relatively small, it can be said that the value of the added value may be lower than the appropriate price for the room that is reserved and used frequently. Also, for rooms with a large number of views, reservations, and usages, and a lot of waiting for cancellation, the value of the added value is much lower than the appropriate price with respect to the actual added value, so consider raising the amount of the added value. It can be said that it is also good.

The user who actually stayed at the accommodation facility may evaluate the room he / she stayed in, for example, on a five-point scale, and reflect the evaluation result in the examination of the appropriate amount. For example, if a room can be considered to have high added value and the amount of added value is the same, but according to the result of evaluation by the user, the evaluation of one room is high and the evaluation of the other room is low. , You may consider changing the amount of the added value price according to the evaluation. In addition, on the start screen of the reservation procedure, in addition to the reservation price of multiple reservable rooms, each reservable room, the floor plan and area of each of the multiple reservable rooms, etc. The result of the evaluation by the person may be described.

(Modification example)
FIG. 6 shows a modified example of the reservation system according to the embodiment of the present invention. The operation screen shown in FIG. 6 is a restaurant introduction screen 60 for reserving a restaurant seat. The restaurant introduction screen 60 shown in FIG. 1 assumes a case of reserving a seat in a restaurant in the accommodation facility 104. The operation of the restaurant introduction screen 60 is the same as that of the accommodation facility introduction screen 10 shown in FIG. 1, but the image shown in FIG. 6 is an image of a restaurant. In FIG. 6, an image of the inside of a restaurant having terrace seats facing the garden of the accommodation facility 104 is displayed on the upper screen 105, and a souvenir shop, a restaurant, a courtyard, etc. of the accommodation facility 104 are displayed on the lower screen 107. The image of is displayed. The restaurant image 609 displayed in the center is selected from the plurality of images on the lower screen 107, and is displayed on the upper screen 105.

In the image of the restaurant on the upper screen 105, the first seat 601 and the second seat 602, the third seat 603, the fourth seat 604, the fifth seat 605, and the sixth seat 606 are displayed. .. For the first to sixth seats 601 to 606, when the image of each table or chair is selected, the start screen of the reservation procedure is displayed. The image displayed on the upper screen 105 can be viewed 360 degrees in the store, such as by selecting the display change button 106 or selecting an arbitrary part of the image and moving it up, down, left, or right to check the view from each seat. It is set so that it can be done. Further, for example, when the menu 607 placed on the third seat 603 is selected, a list of restaurant menus is displayed. By selecting a specific place on the screen, information related to that place can be obtained. May be able to

On the start screen of the reservation procedure, the amount of additional charge according to the added value of each seat is displayed. FIG. 7 is a table showing additional charges for each seat. In the example of the restaurant shown in FIG. 6, as the added value, for example, the view from the seat is good, the seat is quiet, and the like. For example, the first and second seats 601 and 602 are seats installed on the terrace, are considered to have a good view from the seats and have high added value, and the additional charge is 1000 yen. Further, although the sixth seat 606 is the innermost seat, for example, a sofa is installed instead of a normal chair, and it is considered that the added value is high, and the additional charge is 1000 yen.

Compared to the first, second and sixth seats 601, 602 and 606, the third to fifth seats 603 to 605 are, for example, closer to the doorway or kitchen, noisy, and the scenery is not good. No additional charge is levied. Furthermore, the users who have reserved the 3rd to 5th seats 603 to 605 will add the total amount of the additional charges of the 1st, 2nd and 6th seats 601 and 602, which are considered to have high added value, to the 3rd to 3rd. The fifth seats 603 to 605 are shared with the reserved users and discounted. For example, if all the 1st to 6th seats 601 to 606 are reserved and used, the total additional charge is 3000 yen, and if this is shared by the users who reserved the 3rd to 5th seats 603 to 605, 1000 yen per seat is discounted.

At the restaurant, not all users use the service at a fixed time, but usually reserve a time that is convenient for the user and pay when the meal is over. When all the 1st to 6th seats 601 to 606 are reserved and used, the total additional charge is 3000 yen, and this is shared by the users who reserved the 3rd to 5th seats 603 to 605. , The total of the additional charges may not always be obtained at the time when the user who has reserved the third to fifth seats 603 to 605 makes the payment. Therefore, for example, it is set so that only those who have registered as members for the restaurant can make reservations through the communication line, and the total of the additional charges is divided by the number of reserved seats for the third to fifth seats 603 to 605. The amount may be refunded to the user who reserved and used the third to fifth seats 603 to 605. In addition, instead of refunding, the amount of money may be discounted the next time the restaurant is used. By registering as a member and sharing the total of the additional charges with the users who used the seats that do not require the additional charges, the effect of encouraging the reuse of users can be expected.

The price of the additional charge for each seat may be decided at the time of reservation, but it may not be decided at the time of reservation and the price may be changed according to the usage price. For example, when the first seat 601 in FIG. 1 is reserved and used, if the highest priced course meal is ordered, the additional charge is 500 yen, and if the lowest priced course meal is ordered, the additional charge is 1500 yen. Set an additional charge according to the usage amount.

When sharing the total amount of additional charges with customers who have reserved seats that do not require additional charges and then used them, not only divide the total amount of additional charges by the number of seats that have been reserved and then used without additional charges, but also use them. You may refund the amount according to the amount. The value obtained by dividing the total amount of the additional charge by the total amount of the usage fee of the user who used the seat after reserving a seat that does not require the additional charge may be discounted by multiplying the usage fee. For example, if the total amount of the additional charge is 5000 yen and the total amount of the usage fee of the user who used the seat after reserving the seat without the additional charge is 100,000 yen, the user who used the seat after reserving the seat without the additional charge The usage fee will be refunded by 5%.

According to the method of setting the price of the reservation system according to the embodiment of the present invention, the user who wishes to eat and drink at the high value-added seats can provide details including images of the seats which can be regarded as high value-added and additional charges. Based on this, you can select a seat. On the other hand, even if there is no added value, a user who wishes to eat and drink at a seat that does not require an additional charge can receive a discount according to the relative low added value. That is, both the user who wants to eat and drink at the seat with high added value and the user who wants to eat and drink at the seat where the charge is not charged can eat and drink at a price that matches the utility expected by the user.

An example of the reservation system according to the embodiment of the present invention and a modified example thereof are cases where a service provided by an accommodation facility and a restaurant is reserved. In the reservation system according to the embodiment, the service provided by the accommodation facility is to provide a room of the accommodation facility for a certain period of time for the purpose of accommodation or the like. In addition, a state in which an accommodation facility has a room that can be provided for a certain period of time for the purpose of accommodation, etc. is a state in which the accommodation facility has services. Further, in the modified example of the reservation system according to the embodiment, the service provided by the restaurant is to provide the seat of the restaurant for a certain period of time and provide meals, etc., and the restaurant provides the seat for a certain period of time. The state in which meals, etc. can be provided is defined as the state in which the service is possessed.

In the reservation system and its modified examples according to the embodiment, accommodation facilities and restaurants are given as examples, but in addition to these, it can be applied to services provided by transportation facilities, entertainment facilities, and the like. For example, it may be applied to viewing at a concert or selecting a seat for watching sports at a stadium. When watching at a concert venue, even if the price is the same in the front row, the singer is far away in the center seat of the front row and in front of the singer, and in the front row but at the end. It is considered that the degree of user satisfaction differs greatly depending on the case. On the other hand, it is considered that some users are willing to be far from the singer if they can hear the voice. According to the reservation system of the present invention, it is possible to make a selection according to the needs of the user of the service, and the satisfaction of the user is enhanced by presenting a fee appropriately corresponding to the added value for the service. be able to.

As described above, it goes without saying that the present invention includes various embodiments not described here. Therefore, the technical scope of the present invention is defined only by the matters specifying the invention relating to the reasonable claims from the above description.

10 Accommodation facility introduction screen 101, 102 Room 103 Reservation button 104 Accommodation facility 105 Upper screen 106 Display change button 107 Lower screen 108, 607 Menu 20 Reservation system 201 Reservation server 202 Mail server 203a First accommodation facility terminal 203b Second accommodation Facility terminal 204 Communication line 205a First user terminal 205b Second user terminal 205c Third user terminal 206 Reception unit 207 Storage unit 208 Calculation unit 209 Transmission unit 301 Elevator 302 Light court 60 Restaurant introduction screen 601 First seat 602 2nd seat 603 3rd seat 604 4th seat 605 5th seat 606 6th seat 609 Restaurant image 801 Room 801 Room 802 802 Room 803 803 Room 804 804 Room 805 805 Room 806 806 Room 807 807 Room 808 Room 808 Room 809 809 Room 810 810 Room 811 81 Room 812 Room 812 Room 813 818 Room 814 814 Room 815 815 Room 816 Room 816 Room 817 Room 817

Claims (13)

1. A reservation system that holds a plurality of services and sells the service after receiving a reservation for one or more of the plurality of services from a customer's terminal.
   Information on the plurality of services, the list price of one or more services having no added value among the plurality of services, and the addition of each of the one or more services having added value among the plurality of services. A storage unit that stores the total price of each designated charge according to the value added to the list price, and
   A transmission unit that transmits information on the plurality of services, the list price of one or more services having no added value, and the total price of each of the designated charges added to the list price to the customer's terminal. When,
   A receiving unit that receives a request for reservation of the one or more services from the customer and stores the reservation information in the storage unit.
   Of the one or more services having the added value, the total of the designated charges for all the services reserved and sold is calculated, and the calculated total of the designated charges is the one having no added value. Or, a calculation unit that distributes to each customer who purchased a service that was reserved and then sold out of multiple services.
   A reservation system characterized by being equipped with.
2. The calculation unit reserves the calculated total of the designated charges among the one or a plurality of services having no added value, and then the customer who purchases the sold service makes the reservation. The reservation system according to claim 1, wherein the services sold are distributed at a rate according to the price paid when the service is purchased.
3. The calculation unit calculates the discount price by multiplying the calculated total of the designated charges by a ratio according to the price paid when purchasing the service sold after being reserved, and obtains the added value. The reservation according to claim 1 or 2, wherein the service is distributed by providing the discount price to each of the customers who purchased the service that was reserved and then sold out of one or a plurality of services that the user does not have. system.
4. The reservation system according to any one of claims 1 to 3, wherein the receiving unit stores the number of times the information of the plurality of services is viewed in the storage unit.
5. In the transmitting unit, the receiving unit receives a request for reservation of the one or a plurality of services from the customer, stores the reservation information in the storage unit, and then reserves the plurality of services. The reservation system according to any one of claims 1 to 4, wherein the reserved total number of times of each of the services is further transmitted to the customer's terminal.
6. When the receiving unit receives a request for reservation of the one or more services from the customer, the service having the added value is already different from the one or the plurality of services for which the customer has requested the reservation. In the case of a service reserved by the customer, the customer requests a reservation according to the number of times the service having the added value is reserved among the one or more services requested by the customer. The reservation system according to claim 5, wherein the designated fee for the service having added value is reduced among the one or more services performed.
7. When the receiving unit receives a request for reservation of the one or more services from the customer, the service having no added value among the one or more services requested by the customer for the reservation has already been added. In the case of a service reserved by another customer, the calculation unit is based on the number of times the service reserved for the service having no added value among the one or more services requested by the customer is reserved. However, the distribution ratio when distributing the calculated total of the designated charges to each customer who purchased the service sold after being reserved among one or more services having no added value is increased. The reservation system according to claim 5, wherein the reservation system is provided.
8. After the receiving unit receives a request for reservation of the one or more services from the customer, stores the reservation information in the storage unit, and then sells the one or more services. At a preset time point, the calculation unit calculates the total of the designated charges for all the reserved services among the one or more services having the added value, and further, the calculated designation. The discount price is calculated by multiplying the total charge by the ratio according to the price presented when reserving the reserved service, and the transmission unit transmits the discount price to the customer's terminal. The reservation system according to any one of claims 1 to 7.
9. The reservation system according to any one of claims 1 to 8, wherein the service is accommodation in a specific room of an accommodation facility.
10. The reservation system according to any one of claims 1 to 8, wherein the service is eating and drinking at a specific seat of a restaurant.
11. The reservation system according to any one of claims 1 to 10, wherein the information on the plurality of services includes a three-dimensional image of each of the plurality of services.
12. It is a reservation method that sells after accepting reservations for one or more services with added value and one or more services without added value from a customer's terminal.
    A step of reading service information of the plurality of services from the recording unit and transmitting the service information to the customer's terminal, and
    A step of receiving reservation reception information for each of the service having one or more added values and the service having no added value one or more from the customer's terminal, and
    A step of recording each reservation reception information in the recording unit,
    After the reserved service with one or more added value and the service without one or more added value are actually sold, the service corresponding to the added value of the service with one or more added value is dealt with. Steps to calculate the total amount of each price,
    The customer is provided with a step of returning the total amount to the one or more services without added value to the customer who purchased the one or more services without added value. How to make a reservation.
13. When executed by the processor, the processor receives reservations for one or more of the services with added value and one or more services without added value from the customer's terminal, and then sells the service. A computer-readable storage medium that contains instructions to execute the method for
    A step of reading service information of the plurality of services from the recording unit and transmitting the service information to the customer's terminal, and
    A step of receiving reservation reception information for each of the service having one or more added values and the service having no added value one or more from the customer's terminal, and
    A step of recording each reservation reception information in the recording unit,
    After the reserved service with one or more added value and the service without one or more added value are actually sold, the service corresponding to the added value of the service with one or more added value is dealt with. Steps to calculate the total amount of each price,
    The customer is provided with a step of returning the total amount to the one or more services without added value for the customer who purchased the one or more services without added value. Computer-readable storage medium.

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