FI964257A - Menetelmä ja järjestelmä etätyöaseman ja automaattisen kutsunjakojärjestelmän välisen tietoliikenneyhteyden sovittamiseksi - Google Patents

Menetelmä ja järjestelmä etätyöaseman ja automaattisen kutsunjakojärjestelmän välisen tietoliikenneyhteyden sovittamiseksi Download PDF

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Publication number
FI964257A
FI964257A FI964257A FI964257A FI964257A FI 964257 A FI964257 A FI 964257A FI 964257 A FI964257 A FI 964257A FI 964257 A FI964257 A FI 964257A FI 964257 A FI964257 A FI 964257A
Authority
FI
Finland
Prior art keywords
arranging
communication connection
automatic call
call distribution
remote workstation
Prior art date
Application number
FI964257A
Other languages
English (en)
Swedish (sv)
Other versions
FI964257A0 (fi
FI102708B1 (fi
FI102708B (fi
Inventor
Orvo Mikkola
Original Assignee
Nokia Telecommunications Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nokia Telecommunications Oy filed Critical Nokia Telecommunications Oy
Priority to FI964257A priority Critical patent/FI102708B/fi
Publication of FI964257A0 publication Critical patent/FI964257A0/fi
Priority to CA002269357A priority patent/CA2269357A1/en
Priority to CN 97198175 priority patent/CN1231814A/zh
Priority to AU45580/97A priority patent/AU719708B2/en
Priority to EP97943914A priority patent/EP0934677A2/en
Priority to PCT/FI1997/000612 priority patent/WO1998018227A2/en
Publication of FI964257A publication Critical patent/FI964257A/fi
Application granted granted Critical
Publication of FI102708B1 publication Critical patent/FI102708B1/fi
Publication of FI102708B publication Critical patent/FI102708B/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Communication Control (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
FI964257A 1996-10-22 1996-10-22 Menetelmä ja järjestelmä etätyöaseman ja automaattisen kutsunjakojärje stelmän välisen tietoliikenneyhteyden sovittamiseksi FI102708B (fi)

Priority Applications (6)

Application Number Priority Date Filing Date Title
FI964257A FI102708B (fi) 1996-10-22 1996-10-22 Menetelmä ja järjestelmä etätyöaseman ja automaattisen kutsunjakojärje stelmän välisen tietoliikenneyhteyden sovittamiseksi
CA002269357A CA2269357A1 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
CN 97198175 CN1231814A (zh) 1996-10-22 1997-10-08 远程工作站和自动呼叫分配系统间适配数据链路连接的方法和系统
AU45580/97A AU719708B2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
EP97943914A EP0934677A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
PCT/FI1997/000612 WO1998018227A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FI964257A FI102708B (fi) 1996-10-22 1996-10-22 Menetelmä ja järjestelmä etätyöaseman ja automaattisen kutsunjakojärje stelmän välisen tietoliikenneyhteyden sovittamiseksi

Publications (4)

Publication Number Publication Date
FI964257A0 FI964257A0 (fi) 1996-10-22
FI964257A true FI964257A (fi) 1998-04-23
FI102708B1 FI102708B1 (fi) 1999-01-29
FI102708B FI102708B (fi) 1999-01-29

Family

ID=8546921

Family Applications (1)

Application Number Title Priority Date Filing Date
FI964257A FI102708B (fi) 1996-10-22 1996-10-22 Menetelmä ja järjestelmä etätyöaseman ja automaattisen kutsunjakojärje stelmän välisen tietoliikenneyhteyden sovittamiseksi

Country Status (6)

Country Link
EP (1) EP0934677A2 (fi)
CN (1) CN1231814A (fi)
AU (1) AU719708B2 (fi)
CA (1) CA2269357A1 (fi)
FI (1) FI102708B (fi)
WO (1) WO1998018227A2 (fi)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2002021856A2 (de) * 2000-09-04 2002-03-14 Siemens Aktiengesellschaft Vorrichtung und verfahren zum anschluss von endgeräten mit proprietärer signalisierung an beliebige vermittlungsanlagen
CN100336372C (zh) * 2001-12-21 2007-09-05 中兴通讯股份有限公司 多通道数据链路协议处理器及其处理方法
DE10236083A1 (de) * 2002-08-07 2004-02-19 Deutsche Telekom Ag Verfahren und Kommunikationssystem zum Übertragen von auf einem vorbestimmten Zeichengabeprotokoll basierenden Signalisierungsinformationen an eine Teilnehmereinrichtung
JP4206828B2 (ja) * 2003-05-30 2009-01-14 日本電気株式会社 サービスローミング対応システム、およびサービスローミング対応プログラム
US7475153B2 (en) * 2004-07-16 2009-01-06 International Business Machines Corporation Method for enabling communication between nodes

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5073890A (en) * 1988-12-30 1991-12-17 At&T Bell Laboratories Remote agent operation for automatic call distributors
US4980906A (en) * 1990-02-27 1990-12-25 At&T Bell Laboratories Switch-adjunct interface
DE69126604T2 (de) * 1991-03-13 1998-01-08 Ibm Anpassungseinrichtung und Verfahren zur wirksamen Verbindung von Datenverarbeitungseinrichtungen und Netzwerken
CA2099738C (en) * 1992-09-25 1999-01-12 William Keith Cline Architecture for a wireless telecommunication system
US5550906A (en) * 1994-08-05 1996-08-27 Lucent Technologies Inc. Telecommunications feature server

Also Published As

Publication number Publication date
FI964257A0 (fi) 1996-10-22
CA2269357A1 (en) 1998-04-30
AU719708B2 (en) 2000-05-18
FI102708B1 (fi) 1999-01-29
CN1231814A (zh) 1999-10-13
WO1998018227A3 (en) 1998-07-09
FI102708B (fi) 1999-01-29
AU4558097A (en) 1998-05-15
WO1998018227A2 (en) 1998-04-30
EP0934677A2 (en) 1999-08-11

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