FI964257A - Method and system for arranging a communication connection between a remote workstation and an automatic call distribution system - Google Patents

Method and system for arranging a communication connection between a remote workstation and an automatic call distribution system Download PDF

Info

Publication number
FI964257A
FI964257A FI964257A FI964257A FI964257A FI 964257 A FI964257 A FI 964257A FI 964257 A FI964257 A FI 964257A FI 964257 A FI964257 A FI 964257A FI 964257 A FI964257 A FI 964257A
Authority
FI
Finland
Prior art keywords
arranging
communication connection
automatic call
call distribution
remote workstation
Prior art date
Application number
FI964257A
Other languages
Finnish (fi)
Swedish (sv)
Other versions
FI102708B (en
FI964257A0 (en
FI102708B1 (en
Inventor
Orvo Mikkola
Original Assignee
Nokia Telecommunications Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nokia Telecommunications Oy filed Critical Nokia Telecommunications Oy
Priority to FI964257A priority Critical patent/FI102708B1/en
Publication of FI964257A0 publication Critical patent/FI964257A0/en
Priority to CN 97198175 priority patent/CN1231814A/en
Priority to EP97943914A priority patent/EP0934677A2/en
Priority to PCT/FI1997/000612 priority patent/WO1998018227A2/en
Priority to CA002269357A priority patent/CA2269357A1/en
Priority to AU45580/97A priority patent/AU719708B2/en
Publication of FI964257A publication Critical patent/FI964257A/en
Application granted granted Critical
Publication of FI102708B publication Critical patent/FI102708B/en
Publication of FI102708B1 publication Critical patent/FI102708B1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
FI964257A 1996-10-22 1996-10-22 Method and System for Adapting a Data Communication Connection Between a Remote Workstation and an Automatic Call Distribution System FI102708B1 (en)

Priority Applications (6)

Application Number Priority Date Filing Date Title
FI964257A FI102708B1 (en) 1996-10-22 1996-10-22 Method and System for Adapting a Data Communication Connection Between a Remote Workstation and an Automatic Call Distribution System
CN 97198175 CN1231814A (en) 1996-10-22 1997-10-08 Procedure and systemf or adapting a data link connection between a remote workstation and an automatic call allocation system
EP97943914A EP0934677A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
PCT/FI1997/000612 WO1998018227A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
CA002269357A CA2269357A1 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
AU45580/97A AU719708B2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FI964257A FI102708B1 (en) 1996-10-22 1996-10-22 Method and System for Adapting a Data Communication Connection Between a Remote Workstation and an Automatic Call Distribution System

Publications (4)

Publication Number Publication Date
FI964257A0 FI964257A0 (en) 1996-10-22
FI964257A true FI964257A (en) 1998-04-23
FI102708B FI102708B (en) 1999-01-29
FI102708B1 FI102708B1 (en) 1999-01-29

Family

ID=8546921

Family Applications (1)

Application Number Title Priority Date Filing Date
FI964257A FI102708B1 (en) 1996-10-22 1996-10-22 Method and System for Adapting a Data Communication Connection Between a Remote Workstation and an Automatic Call Distribution System

Country Status (6)

Country Link
EP (1) EP0934677A2 (en)
CN (1) CN1231814A (en)
AU (1) AU719708B2 (en)
CA (1) CA2269357A1 (en)
FI (1) FI102708B1 (en)
WO (1) WO1998018227A2 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1636412A (en) * 2000-09-04 2005-07-06 西门子公司 Device and method for connecting terminals to proprietary signaling to any switching center
CN100336372C (en) * 2001-12-21 2007-09-05 中兴通讯股份有限公司 Multichannel data link protocol processor and its processing method
DE10236083A1 (en) * 2002-08-07 2004-02-19 Deutsche Telekom Ag Signalization information transmission method for digital communications network subscriber with conversion of signalization information into subscriber terminal protocol
JP4206828B2 (en) * 2003-05-30 2009-01-14 日本電気株式会社 Service roaming compatible system and service roaming compatible program
US7475153B2 (en) * 2004-07-16 2009-01-06 International Business Machines Corporation Method for enabling communication between nodes

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5073890A (en) * 1988-12-30 1991-12-17 At&T Bell Laboratories Remote agent operation for automatic call distributors
US4980906A (en) * 1990-02-27 1990-12-25 At&T Bell Laboratories Switch-adjunct interface
EP0503207B1 (en) * 1991-03-13 1997-06-18 International Business Machines Corporation Adaptation device and method for efficient interconnection of data processing devices and networks
CA2099738C (en) * 1992-09-25 1999-01-12 William Keith Cline Architecture for a wireless telecommunication system
US5550906A (en) * 1994-08-05 1996-08-27 Lucent Technologies Inc. Telecommunications feature server

Also Published As

Publication number Publication date
AU719708B2 (en) 2000-05-18
WO1998018227A2 (en) 1998-04-30
FI102708B (en) 1999-01-29
FI964257A0 (en) 1996-10-22
EP0934677A2 (en) 1999-08-11
CA2269357A1 (en) 1998-04-30
CN1231814A (en) 1999-10-13
FI102708B1 (en) 1999-01-29
WO1998018227A3 (en) 1998-07-09
AU4558097A (en) 1998-05-15

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