FI102708B1 - Method and System for Adapting a Data Communication Connection Between a Remote Workstation and an Automatic Call Distribution System - Google Patents

Method and System for Adapting a Data Communication Connection Between a Remote Workstation and an Automatic Call Distribution System

Info

Publication number
FI102708B1
FI102708B1 FI964257A FI964257A FI102708B1 FI 102708 B1 FI102708 B1 FI 102708B1 FI 964257 A FI964257 A FI 964257A FI 964257 A FI964257 A FI 964257A FI 102708 B1 FI102708 B1 FI 102708B1
Authority
FI
Finland
Prior art keywords
adapting
data communication
communication connection
automatic call
call distribution
Prior art date
Application number
FI964257A
Other languages
Finnish (fi)
Swedish (sv)
Other versions
FI964257A0 (en
FI102708B (en
FI964257A (en
Inventor
Orvo Mikkola
Original Assignee
Nokia Telecommunications Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nokia Telecommunications Oy filed Critical Nokia Telecommunications Oy
Priority to FI964257A priority Critical patent/FI102708B/en
Publication of FI964257A0 publication Critical patent/FI964257A0/en
Priority to CA002269357A priority patent/CA2269357A1/en
Priority to CN 97198175 priority patent/CN1231814A/en
Priority to AU45580/97A priority patent/AU719708B2/en
Priority to EP97943914A priority patent/EP0934677A2/en
Priority to PCT/FI1997/000612 priority patent/WO1998018227A2/en
Publication of FI964257A publication Critical patent/FI964257A/en
Application granted granted Critical
Publication of FI102708B1 publication Critical patent/FI102708B1/en
Publication of FI102708B publication Critical patent/FI102708B/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Communication Control (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
FI964257A 1996-10-22 1996-10-22 Method and system for adapting communication between a remote workstation and an automatic paging system FI102708B (en)

Priority Applications (6)

Application Number Priority Date Filing Date Title
FI964257A FI102708B (en) 1996-10-22 1996-10-22 Method and system for adapting communication between a remote workstation and an automatic paging system
CA002269357A CA2269357A1 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
CN 97198175 CN1231814A (en) 1996-10-22 1997-10-08 Procedure and systemf or adapting a data link connection between a remote workstation and an automatic call allocation system
AU45580/97A AU719708B2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
EP97943914A EP0934677A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system
PCT/FI1997/000612 WO1998018227A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FI964257A FI102708B (en) 1996-10-22 1996-10-22 Method and system for adapting communication between a remote workstation and an automatic paging system

Publications (4)

Publication Number Publication Date
FI964257A0 FI964257A0 (en) 1996-10-22
FI964257A FI964257A (en) 1998-04-23
FI102708B1 true FI102708B1 (en) 1999-01-29
FI102708B FI102708B (en) 1999-01-29

Family

ID=8546921

Family Applications (1)

Application Number Title Priority Date Filing Date
FI964257A FI102708B (en) 1996-10-22 1996-10-22 Method and system for adapting communication between a remote workstation and an automatic paging system

Country Status (6)

Country Link
EP (1) EP0934677A2 (en)
CN (1) CN1231814A (en)
AU (1) AU719708B2 (en)
CA (1) CA2269357A1 (en)
FI (1) FI102708B (en)
WO (1) WO1998018227A2 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2002021856A2 (en) * 2000-09-04 2002-03-14 Siemens Aktiengesellschaft Device and method for connecting terminals with proprietary signaling to any switching center
CN100336372C (en) * 2001-12-21 2007-09-05 中兴通讯股份有限公司 Multichannel data link protocol processor and its processing method
DE10236083A1 (en) * 2002-08-07 2004-02-19 Deutsche Telekom Ag Signalization information transmission method for digital communications network subscriber with conversion of signalization information into subscriber terminal protocol
JP4206828B2 (en) * 2003-05-30 2009-01-14 日本電気株式会社 Service roaming compatible system and service roaming compatible program
US7475153B2 (en) * 2004-07-16 2009-01-06 International Business Machines Corporation Method for enabling communication between nodes

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5073890A (en) * 1988-12-30 1991-12-17 At&T Bell Laboratories Remote agent operation for automatic call distributors
US4980906A (en) * 1990-02-27 1990-12-25 At&T Bell Laboratories Switch-adjunct interface
DE69126604T2 (en) * 1991-03-13 1998-01-08 Ibm Adaptation device and method for the effective connection of data processing devices and networks
CA2099738C (en) * 1992-09-25 1999-01-12 William Keith Cline Architecture for a wireless telecommunication system
US5550906A (en) * 1994-08-05 1996-08-27 Lucent Technologies Inc. Telecommunications feature server

Also Published As

Publication number Publication date
FI964257A0 (en) 1996-10-22
CA2269357A1 (en) 1998-04-30
AU719708B2 (en) 2000-05-18
CN1231814A (en) 1999-10-13
WO1998018227A3 (en) 1998-07-09
FI102708B (en) 1999-01-29
AU4558097A (en) 1998-05-15
WO1998018227A2 (en) 1998-04-30
EP0934677A2 (en) 1999-08-11
FI964257A (en) 1998-04-23

Similar Documents

Publication Publication Date Title
FI961838A (en) Method and apparatus for grouping data packets into a communication system
FI961404A0 (en) Method and apparatus for identifying a subscriber in a communication system
FI962345A0 (en) Procedure for allocating communication resources in a communication system
FI20010322A (en) System and method for assigning a priority channel in a mobile telephone system
AU2600095A (en) Apparatus for supervising an automatic call distribution telephone system
FI981638A (en) Method and apparatus for mastering service in a mobile communication system
FI101670B (en) A method for announcing the hiding of data transfer between a mobile station network and a mobile station
AUPO214096A0 (en) A telecommunications system and method for automatic call recognition and distribution
GB2316508B (en) A distributed framework for intertask communication between workstation applications
FI973851A0 (en) Method and device for adaptive path selection in a Method and device for adaptive path selection in a satellite-based communication system satellite-based communication system
FI963245A0 (en) Method and apparatus for reducing interference in a communication system
FI982377A0 (en) Method and system for tracing a subscriber connection
FI963200A0 (en) Arrangement for network access via the telecommunications network through a remote controlled filter
AU3873497A (en) Method for optimising a mostly optical network
FI963454A0 (en) Procedure for setting the service level in a digital Procedure for setting the service level in a digital mobile communication system and digital mobile communication system and digital mobile communication system communication system
FI973584A (en) Method and system for connecting a call in a telecommunications network
FI982215A (en) Method for maintaining a connection between an intelligent network control point and access point in a telecommunication system and a telecommunication system
FI102708B1 (en) Method and System for Adapting a Data Communication Connection Between a Remote Workstation and an Automatic Call Distribution System
AU9585398A (en) Method and system for ordering a telecommunication service
FI965258A (en) Method and apparatus for optimizing and testing a communication system
FI982578A (en) Procedure and system for implementing a service in a telecommunications network
FI953614A (en) System and method for making a call
FI963090A (en) Method for determining channel switching in a communication system
ITMI940221A0 (en) METHOD FOR MULTIPLE ACCESS IN A DIGITAL COMMUNICATION SYSTEM
FI104224B1 (en) Method for establishing an oncoming connection in a data transmission system and a terminal device