AU719708B2 - Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system - Google Patents

Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system Download PDF

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Publication number
AU719708B2
AU719708B2 AU45580/97A AU4558097A AU719708B2 AU 719708 B2 AU719708 B2 AU 719708B2 AU 45580/97 A AU45580/97 A AU 45580/97A AU 4558097 A AU4558097 A AU 4558097A AU 719708 B2 AU719708 B2 AU 719708B2
Authority
AU
Australia
Prior art keywords
adapter
data link
link connection
remote workstation
automatic call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
AU45580/97A
Other languages
English (en)
Other versions
AU4558097A (en
Inventor
Orvo Mikkola
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nokia Oyj
Original Assignee
Nokia Telecommunications Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nokia Telecommunications Oy filed Critical Nokia Telecommunications Oy
Publication of AU4558097A publication Critical patent/AU4558097A/en
Application granted granted Critical
Publication of AU719708B2 publication Critical patent/AU719708B2/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Communication Control (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
AU45580/97A 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system Ceased AU719708B2 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
FI964257 1996-10-22
FI964257A FI102708B1 (fi) 1996-10-22 1996-10-22 Menetelmä ja järjestelmä etätyöaseman ja automaattisen kutsunjakojärjestelmän välisen tietoliikenneyhteyden sovittamiseksi
PCT/FI1997/000612 WO1998018227A2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system

Publications (2)

Publication Number Publication Date
AU4558097A AU4558097A (en) 1998-05-15
AU719708B2 true AU719708B2 (en) 2000-05-18

Family

ID=8546921

Family Applications (1)

Application Number Title Priority Date Filing Date
AU45580/97A Ceased AU719708B2 (en) 1996-10-22 1997-10-08 Procedure and system for adapting a data link connection between a remote workstation and an automatic call allocation system

Country Status (6)

Country Link
EP (1) EP0934677A2 (fi)
CN (1) CN1231814A (fi)
AU (1) AU719708B2 (fi)
CA (1) CA2269357A1 (fi)
FI (1) FI102708B1 (fi)
WO (1) WO1998018227A2 (fi)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030189921A1 (en) * 2000-09-04 2003-10-09 Peter Handel Device and method for connecting terminals to proprietary signaling to any switching center
CN100336372C (zh) * 2001-12-21 2007-09-05 中兴通讯股份有限公司 多通道数据链路协议处理器及其处理方法
DE10236083A1 (de) * 2002-08-07 2004-02-19 Deutsche Telekom Ag Verfahren und Kommunikationssystem zum Übertragen von auf einem vorbestimmten Zeichengabeprotokoll basierenden Signalisierungsinformationen an eine Teilnehmereinrichtung
JP4206828B2 (ja) * 2003-05-30 2009-01-14 日本電気株式会社 サービスローミング対応システム、およびサービスローミング対応プログラム
US7475153B2 (en) * 2004-07-16 2009-01-06 International Business Machines Corporation Method for enabling communication between nodes

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0376527A2 (en) * 1988-12-30 1990-07-04 AT&T Corp. Remote agent operation for automatic call distributors
EP0503207A1 (en) * 1991-03-13 1992-09-16 International Business Machines Corporation Adaptation device and method for efficient interconnection of data processing devices and networks
EP0696124A2 (en) * 1994-08-05 1996-02-07 AT&T Corp. Telecommunications feature server

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4980906A (en) * 1990-02-27 1990-12-25 At&T Bell Laboratories Switch-adjunct interface
CA2099738C (en) * 1992-09-25 1999-01-12 William Keith Cline Architecture for a wireless telecommunication system

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0376527A2 (en) * 1988-12-30 1990-07-04 AT&T Corp. Remote agent operation for automatic call distributors
EP0503207A1 (en) * 1991-03-13 1992-09-16 International Business Machines Corporation Adaptation device and method for efficient interconnection of data processing devices and networks
EP0696124A2 (en) * 1994-08-05 1996-02-07 AT&T Corp. Telecommunications feature server

Also Published As

Publication number Publication date
AU4558097A (en) 1998-05-15
FI964257A (fi) 1998-04-23
FI102708B (fi) 1999-01-29
FI102708B1 (fi) 1999-01-29
WO1998018227A2 (en) 1998-04-30
CA2269357A1 (en) 1998-04-30
WO1998018227A3 (en) 1998-07-09
EP0934677A2 (en) 1999-08-11
CN1231814A (zh) 1999-10-13
FI964257A0 (fi) 1996-10-22

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Legal Events

Date Code Title Description
FGA Letters patent sealed or granted (standard patent)
MK14 Patent ceased section 143(a) (annual fees not paid) or expired