ES2328508T3 - PROCEDURE AND DEVICE FOR NOTIFICATION OF POLICE EMERGENCY CALL CONSULTATION CENTERS, FIREFIGHTERS OR SAFETY SERVICES ABOUT EMERGENCY CALLS WITH LOCALIZATION INFORMATION. - Google Patents

Abstract

The method involves transferring the positioning information along with identification data of a mobile unit in digital form over a mobile network to a central eCall server as digital data information. The transferred information is prepared from the eCall server to a information image and supplying on a access-protected internet site, which is provided with graphic map material, where a vehicle is determined. The information image is scanned over the internet by the responsible local emergency call handling center after an authentication at the eCall server. An independent claim is also included for a device for the supply of emergency call information about received emergency calls at emergency call handling center.

Description

Procedure and device for notification to the police emergency call consultation centers, firefighters or rescue services about calls from emergency with location information.

The invention relates to a method and to a device for notification to the consultation centers of emergency calls, especially for notification to emergency call centers for the police, firefighters or rescue service, about calls from emergency received, with availability of information Location

Background

To improve the response time for help personnel arrive in case of an accident, they are the exact data of the location of the place of the accident. The so-called "services" are known telematics ", such as the" automatic emergency call "(the Mercedes Benz "Teleaid" service represents a possible emergency call form), where with a terminal from a vehicle, or from a mobile terminal independent of the vehicle, transmits an emergency call to a telematic center with a additional emergency call telegram, through the mobile telephony The emergency call telegram contains, generally, location information (location GPS combined with position tracking, if necessary) and about the identity of the client, or that of the vehicle.

The notification to the consultation centers of corresponding emergency calls from police, fire or rescue service (BOS) through calls received with Location information is currently done, generally, through the telematic call center above cited, with the help of telephony and fax. The transmission of Emergency call data in Germany, such as digital information through ISDN was recommended within the framework of a BOS directive, but its application (at the federal level) failed, among other reasons, due to the costs of the centers of emergency call consultation (ISDN connection and computers special personnel with geographical maps, as well as expenses corresponding maintenance).

In the United Kingdom, the BT company manages a emergency call center "BT 999 GPS", to which the telematic providers can broadcast, through a special interface, emergency call data with location information. From this call center of emergency is also informed to the call consultation center of police, fire or rescue service emergency, to over the telephony, about the call data of emergency. According to the will of the EU Commission and the car industry, new vehicles must incorporate As of 2009 emergency automatic calling devices. In the event of an accident, the "eCall" system, triggered automatically or manually, it would dial the emergency number 112 and would notify the exact location of the accident. In a meeting of the EU initiative "eSafety (http://europa.eu.int/information society / activities / esafety / doc / esafetyforum / hmi / conclusion av.pdf) ", which aims to reduce the number of road deaths in Europe until 2010, the representatives of EU member countries and industry They agreed on an action plan. However, the application in terms of BOS and network users are complicated, given that the procedure and the assumption of costs are not clarified.

From EP 1 184 829 a known vehicle surveillance system.

Description of the invention

The object of the invention is to provide a economic system, with which by the BOS, if possible without additional costs for the BOS and network users, it allow comfortable access to call data from emergency, including cartographic representation.

This objective is achieved by an invention. with the characteristics of the independent claim. The improvements are manifested in the claims subordinates

A mobile unit, installed in a vehicle and / or integrated into a mobile terminal, it receives the position data of a location device, for example a GPS receiver (Global Positioning System). In the case of activation of a call from emergency (manual or sensor-assisted), position data are transmitted together with the identification data (number customer phone number, vehicle identification, etc.) as data telegram through an appropriate data service mobile telephony (SMS (Short Message Service), USSD (Unstructured Supplementary Service Data), USS (User-to-User Signaling), GPRS (General Packet Data Service), UMTS (Universal Mobile Telecommunications System) or "guided" services (Bearer Service), to a so-called "eCall server". There, the data They are processed. With the position data, the location of the mishap and the corresponding call consultation center of BOS emergency. In addition, with the identification data you can check the data of the vehicle or people, provided that have transmitted. They can also be stored in a database additional information, which can be accessed through clear references, which can reduce the size of the transmitted information Together with a map of the position place (place of trigger of the incident) is now set to Layout the full image of the notice, on a protected page Internet, provided that the position data detects that the corresponding emergency call consultation center is eCall Internet user (EIS).

The emergency call consultation center BOS should provide, in an advantageous manner of execution, only from a standard internet browser and a connection from Internet for the graphic representation of the warning image. It is also conceivable that other tools can be used to access the warning image, which they already have in cache, for example, data from the BOS environment, in order to speed up the process of Image formation After entering the access data, You can access the Internet page of the eCall server. Of one list with the current warning images you can choose a process. Where appropriate, the list will be previously filtered according to the area of Competence of the emergency call consultation center. After selection, the full image of the notice is displayed in an Internet page (see Fig. 2).

After the activation of a call from emergency to the mobile unit, opens additionally, in a way advantageously, a voice channel for sending the data telegram This voice call can be transmitted from analogous to "112" (abbreviated dial 112 is, in GSM mobile phone networks, a so-called "teleservice special TS12 ", in which in the mobile telephone network the call is transferred, depending on the place, to the local center of competent BOS call query), on mobile telephony directly to the corresponding call consultation center of emergency. Alternatively, a transmission is also possible indirectly through an intermediate call center, where then a verification is also possible (exclusion of false alarms).

The incoming voice call is the "trigger" (Trigger) for call center for the Internet consultation of the warning image in the eCall server If the mobile unit only sends a telegram of data, without additional voice call, you can alert a center call center, which then informs the consultation center of corresponding emergency calls. The center's selection Emergency call inquiry is then done through of the known areas of competence on the eCall server (polygons) of the different call consultation centers of emergency.

In another advantageous embodiment it is conceivable that the eCall server inform the call inquiry center of BOS emergency about the event, by sending a link to the notice and warning image. The link can be sent as a delivery service (Pushservice) or by email. You can also imagine this approach as a service query (Pullservice), but in this one the time interval for the BOS consultation center has to be shortened.

As another case of additional application is possible to send the data of the warning image to the vehicles  of performance of the BOS. For example, so that in the vehicles of support are available mobile computers with mobile connection to Internet and standard Internet browsers and that from the page Internet emergency call consultation center will send the (temporary) link for the image representation of notice on mobile computers, for example via SMS / MMS. It can also be delivered to the vehicle of use, if It has a known IP address.

With this approach it is possible to simple and economical equipment of the consultation centers of BOS emergency calls for the reception and representation of emergency calls from the mobile phone network, with location information (cartographic representation). This It allows to achieve the following advantages:

-

Simple and economical application by users of the network, of the EU initiative "eSafety".

-

 He rescue time in the case of accidents with injured can be reduced, as emergency call consultation centers They receive a full picture of the notice.

-

 He eCall Internet system EIS can be used by different network users and service providers.

Description of the figures

The possible ways are described below. of realization, based on the attached figures:

Fig. 1 shows a vehicle and its communication, in accident case;

Fig. 2 shows a web page and the accident processing by the eCall server.

Examples of realization

Figure 1 shows a vehicle with location telematics, whose position is determined through a satellite GPS and that, in case of an emergency call, transmits your data to a central e-Call server, which processes the information and makes it available on the Internet, through a secure connection The message that is transmitted can be triggered automatically through a sensor, or manually.

The provision is carried out preferably in such a way that a standard browser can Interpret the data. Browsers are also conceivable alternatives, which already have a large part of the map stored, of so that this information should not be transmitted again from image. In an advantageous embodiment, the data of the image is divided, as can be seen in figure 2, in small segments, so you only have to send each Once the segment where the emergency occurs. The others are in cache The information transmitted to the server eCall are the position data and other identification data of the vehicle. Parallel to the transmission a connection is established telephone (voice connection) with the local consultation center of BOS emergency calls, for example through 112. A then the emergency call consultation center can Access the eCall server online to view the page. Through standard access, or with the corresponding certificate, Authenticity and / or authorization is achieved so that preferably only the incidents corresponding to the Geographic area of the emergency call consultation center. These may be ordered according to the time, or if necessary, the assignment can also be made immediately based on the telephone number, which has been transmitted by the mobile. Alternatively, it can also be a delivery service, which sends the message from the eCall server to the query center of emergency calls, so that the staff proceeds immediately to the election, without having to connect previously or Wait for the call. In the consultation service, the client retrieves data in very small intervals of the eCall server, alternatively the incoming voice call is the trigger to activate the query. In the absence of the voice call, the data are delivered, so that a higher call center transmits the process to the operations control center.

Through the call consultation center of emergency, can then be automatically supplied the police, fire or salvage service with information on location, by transmitting to them the link of the eCall server This can be done, for example, through the eCall server itself, which presents a button through which they are alarmed the different services. Stop it, the spatial data in relation to the call consultation center emergency and additionally assistance vehicles that They are active. This database can be periodically reviewed. by the local emergency call consultation center. So by for example, the schedules of The assists.

Figure 2 now shows what data They make available. The data covers the date, the position of the GPS, the position of the road, the type of vehicle, the name of the  owner, or holder and corresponding persons of Contact. Also peculiarities may be deposited, such as a blood group, table of special diseases or allergies, that in the case of a treatment can be problematic. These data can be sent from the vehicle or deposited in a eCall server database to put this data to provision of local rescue services.

It is understood that the embodiments are not They must represent no limitation. The protection volume of the patent is determined by the following claims.

Claims (15)

1. Procedure for notification of emergency call consultation centers on calls from emergency received with location information, with a vehicle that collects location information and that has a communication unit, and that has a caller of call signals emergency, covering the following steps:

-

transmission of information from location together with the identification data from a  mobile unit in digital mode through a mobile phone network to an eCall local server, as a digital data message, in case of an emergency call incident;

-

information processing transmitted from the eCall server to a warning image and made available on an Internet page with access protected, which is equipped with graphic map material, of which can be detached where the vehicle is located;

-

characterized by

-

additional transmission of information to a local emergency call consultation center, for a phone call of the vehicle, where the local center of Emergency call consultation is determined based on the location information; Y

-

consultation of the warning image through Internet through the local call consultation center of emergency, after server-side authentication eCall;

2. The method according to claim above, where the eCall server determines the local center of emergency call consultation based on information from location, and that informs the same through a procedure of Internet delivery of new information. 3. The procedure, according to one or more of the preceding claims, wherein the information of location are captured in the mobile unit through a system location, such as GPS (Global Positioning System), and / or information is captured on the mobile phone network with the help of positioning in the mobile telephone network with the identification of radio cells and / or duration measurements of radio signals. 4. The procedure, according to one or more of the preceding claims, wherein the mobile units go installed in vehicles as a telematic system. 5. The procedure, according to one or more of the preceding claims, wherein the mobile units are integrated into microcomputers with mobile radiotelephone, such as called Smartphones, PDAs, etc. 6. The procedure, according to one or more of the preceding claims, wherein the information of location and identification data are transmitted as data telegram through radiotelephony services mobile, such as SMS, GPRS, UUS, USSD or UMTS and entry doors corresponding from the mobile radiotelephone service network to the eCall server 7. The procedure, according to one or more of the preceding claims, wherein several eCall servers they work in parallel and the messages are determined based on the cargo and / or place. 8. The procedure, according to one or more of the preceding claims, wherein the server operators eCall deliver to emergency call consultation centers authentication data, such as user names and passwords and / or client certificates for access to pages Internet available. 9. The procedure, according to one or more of the preceding claims, wherein the position of the vehicle is represents on the map with a lane and / or a direction of travel, provided that this data has also been transmitted. 10. The procedure, according to one or more of the preceding claims, wherein the map has zoom and mouse scrolling to identify the location of the accident place in a wider context. 11. The procedure, according to one or more of the preceding claims, wherein the direct voice call is Performs via speed dial and dependent routing of the place 12. The procedure, according to one or more of the preceding claims, wherein, parallel to the transmission of the data telegram from the mobile unit, it establish a voice call to a higher call center, to transfer, where appropriate, after the verification of false alarms, the voice call to the corresponding call inquiry center of emergency. 13. The procedure, according to one or more of the preceding claims, wherein, in the absence of the call voice, the case is presented to the call consultation center of emergency through the eCall server, either actively, and / or through the information from the top call center about the data telegram input and, if applicable, after the call to client, a call is made to the call consultation center of corresponding emergency. 14. The procedure, according to one or more of the preceding claims, wherein the website of the eCall server is requested by the call inquiry center emergency with the help of a standard browser. 15. The procedure, according to one or more of the preceding claims, wherein, in addition to the representation of the warning image in the center browser emergency call consultation, is available in the aforementioned Internet page a redirect option to transmit the information to the mobile units in the vehicles of application, which also allows them to be observed the informations.