EP1814093A1 - Method and device for notifying emergency call handling centres of the police, the fire brigade or the emergency services about emergency calls received with positioning information - Google Patents

Method and device for notifying emergency call handling centres of the police, the fire brigade or the emergency services about emergency calls received with positioning information Download PDF

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Publication number
EP1814093A1
EP1814093A1 EP06018924A EP06018924A EP1814093A1 EP 1814093 A1 EP1814093 A1 EP 1814093A1 EP 06018924 A EP06018924 A EP 06018924A EP 06018924 A EP06018924 A EP 06018924A EP 1814093 A1 EP1814093 A1 EP 1814093A1
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Prior art keywords
emergency call
emergency
information
ecall
data
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German (de)
French (fr)
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EP1814093B1 (en
Inventor
Rolf Dipl.-Ing. Beyer
Torsten Dipl.-Phys. Bissel
Norbert Dr. Casott
Georg Dipl.-Inf. Ebersberger
Ulrich Kemp
Nils Dr. Mäthner
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Deutsche Telekom AG
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Deutsche Telekom AG
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    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/08—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using communication transmission lines
    • G—PHYSICS
    • G08—SIGNALLING
    • G08G—TRAFFIC CONTROL SYSTEMS
    • G08G1/00—Traffic control systems for road vehicles
    • G08G1/20—Monitoring the location of vehicles belonging to a group, e.g. fleet of vehicles, countable or determined number of vehicles
    • G08G1/205—Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental

Definitions

  • the invention relates to a method and a device for notifying the emergency call points, in particular for the notification of emergency call points, police, fire or rescue service on received emergency calls with provision of location information.
  • This emergency call center informs the responsible emergency call point of the police, fire brigade or rescue service again about the emergency call data via telephony.
  • This emergency call center informs the responsible emergency call point of the police, fire brigade or rescue service again about the emergency call data via telephony.
  • new vehicles in Europe will be equipped with automatic emergency call systems from 2009 onwards.
  • the "eCall" system should automatically or manually trigger the emergency number 112 and send the exact location of the accident.
  • the object of the invention is to provide a cost-effective system with the BOS side, as possible without additional expense for BOS and network operators, a comfortable access to the emergency call data including map display is possible.
  • a mobile unit installed in a vehicle and / or integrated in a mobile station receives location data from a tracking device (eg GPS (Global Positioning System) receiver).
  • a tracking device eg GPS (Global Positioning System) receiver
  • the position data together with identification data (telephone number of the customer, vehicle ID, etc.) as a data telegram via a suitable wireless data service (SMS (Short Message Service, USSD (Unstructured Supplementary Service Data), USS (User-to-User Signaling), General Packet Data Service (GPRS), Universal Mobile Telecommunications System (UMTS) or Bearer Service (“Bearer Service”) are sent to a sg eCall server where the data is processed
  • SMS Short Message Service
  • USSD Unstructured Supplementary Service Data
  • USS User-to-User Signaling
  • GPRS General Packet Data Service
  • UMTS Universal Mobile Telecommunications System
  • Bearer Service Bearer Service
  • the location data and the responsible BOS emergency call point can also be
  • the BOS emergency call point should only have a standard Internet browser and an Internet connection for the graphic display of the message picture. It is also conceivable that other tools may be used to access the message picture, e.g. the environment data of the BOS have already been cached, so that the image structure is accelerated. After entering the access data, the website of the eCall server can be accessed. A process can be selected from a list of current message images. Possibly. the list is pre-filtered according to the area of responsibility of the emergency call point. After selection, the complete message picture is displayed on a website (see Fig. 2).
  • a voice channel is opened.
  • This voice call can analogous to the "112" (The short code 112 in GSM mobile networks is a special s.g. Tele-Service TS12, in the mobile network, the call is routed location-dependent to locally responsible BOS emergency call point) in the mobile directly to the appropriate emergency call point.
  • Tele-Service TS12 Tele-Service TS12
  • the call is routed location-dependent to locally responsible BOS emergency call point
  • an indirect forwarding via an intermediary call center is possible, in which case a verification (exclusion of false alarms) is also possible.
  • the incoming voice call is for the emergency call point the "trigger" for the Internet query of the message image on the eCall server. If only one data telegram is sent by the mobile unit, without additional voice call, a central call center can be alerted, which then informs the responsible emergency call point. The selection of The emergency call center then uses the areas of responsibility (polygons) of the individual emergency call centers known in the eCall server.
  • the eCall server informs the BOS emergency call center about the event by sending a link pointing to the message and the message image.
  • the sending of the link can be done as push service or by email. You can also imagine this approach as a pull service, but here the time interval for the BOS emergency call point must be set short.
  • the BOS emergency vehicles the data of the message image.
  • the mobile computers with mobile Internet connection and standard Internet browsers in the emergency vehicles and from the Internet site of the emergency call center the (temporary) Internet link for displaying the message image to the mobile computer, e.g. sent by SMS / MMS.
  • SMS / MMS the Internet site of the emergency call center
  • FIG. 1 shows a vehicle with telematics location, whose position is determined by a GPS satellite and, in the event of an emergency call, sends its data to a central eCall server, which processes the information and makes it available on the Internet via a secure connection.
  • the message being transmitted can be triggered automatically by a sensor or manually.
  • the provision is preferably made so that a standard browser can interpret the data.
  • Alternative browsers are also conceivable, which have already cached a large part of the map material, so that this image information is not always to be retransmitted.
  • the image data as seen in Figure 2 are divided into small segments so that only the segment in which the emergency occurs is to be transmitted. The others are always in the cache.
  • the information that is transmitted to the eCall server is the position data and other identification data of the vehicle.
  • Parallel to the transmission is a telephone connection (voice connection) to
  • the emergency call center can access the eCall server via the Internet in order to view the page.
  • an authentication and / or authorization is achieved, in order to then preferably only display the incidents which concern the spatial area of the emergency call point.
  • These can be sorted by time, if necessary, can also be equal to an assignment on the basis of the phone number, which was transmitted by the phone.
  • it can also be a push service that pushes the message from the eCall server to the emergency call point, so that the employee has the choice immediately, without having to log in or wait for the call.
  • the client gets the data at very short intervals from the eCall server, alternatively the incoming voice call is the trigger for pulling.
  • the data is "pushed" by a higher-level call center forwards the process to the incident control center.
  • the emergency call center By the emergency call center, then police, fire or rescue emergency calls with tracking information can be automatically supplied by the latter the link of the eCall server is transmitted. This can e.g. also be done by the eCall server, which has a button with which the individual services are alerted.
  • the spatial data are stored in relation to the emergency call point and also the active emergency vehicles. This database can be maintained regularly by the local emergency call center. Thus, e.g. the deployment plans are stored digitally.
  • FIG. 2 shows what data is provided.
  • the data includes the time, the GPS position, the road position, the type of vehicle, the name of the owner or keeper, and appropriate contact persons. It There may also be specifics such as blood type, specific clinical pictures or allergies that are problematic in the case of treatment. This data may be sent by the vehicle, or stored in a database of the eCall server, to then provide this data to the local rescue services.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Telephonic Communication Services (AREA)
  • Alarm Systems (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

The method involves transferring the positioning information along with identification data of a mobile unit in digital form over a mobile network to a central eCall server as digital data information. The transferred information is prepared from the eCall server to a information image and supplying on a access-protected internet site, which is provided with graphic map material, where a vehicle is determined. The information image is scanned over the internet by the responsible local emergency call handling center after an authentication at the eCall server. An independent claim is also included for a device for the supply of emergency call information about received emergency calls at emergency call handling center.

Description

Die Erfindung betrifft ein Verfahren und eine Vorrichtung zur Benachrichtigung der Notrufabfragestellen, insbesondere zur Benachrichtigung von Notrufabfragestellen, von Polizei, Feuerwehr oder Rettungsdienst über eingegangene Notrufe mit Bereitstellung von Ortungsinformationen.The invention relates to a method and a device for notifying the emergency call points, in particular for the notification of emergency call points, police, fire or rescue service on received emergency calls with provision of location information.

Hintergrundbackground

Zur Verbesserung der Reaktionszeit für das Eintreffen von Helfern im Falle eines Unfalles sind ortsgenaue Angaben über den Unfallort unbedingt notwendig. Bekannt sind s.g. Telematikdienste wie "Automatischer Notruf" (Der Dienst "Teleaid" von Mercedes Benz stellt eine mögliche Form des Notallrufes dar), bei denen mit einem Endgerät aus einem Fahrzeug oder von einem fahrzeugunabhängigen mobilen Endgerät ein Notruf mit zusätzlichem Notruftelegramm über Mobilfunk an einen Telematik-Center geleitet wird. Das Notruftelegramm enthält i.d.R. Informationen über den Aufenthaltsort (GPS-Ortung ggf. mit Koppelortung) und über die Identität des Kunden bzw. des Fahrzeugs.In order to improve the reaction time for the arrival of helpers in the event of an accident, it is absolutely necessary to provide precise information about the location of the accident. Are known telegraphic services such as "automatic emergency call" (the service "Teleaid" Mercedes Benz represents a possible form of emergency call), in which with a terminal from a vehicle or a vehicle-independent mobile terminal an emergency call with additional emergency call telegram via mobile to a Telematics Center is headed. The emergency call telegram usually contains information about the whereabouts (GPS location, if necessary with shared location) and about the identity of the customer or the vehicle.

Die Benachrichtigung der zuständigen Notrufabfragestellen von Polizei, Feuerwehr oder Rettungsdienst (BOS) über eingegangene Notrufe mit Ortungsinformationen erfolgt heute i.d.R. über das o.g. Telematik Callcenter unter Zuhilfenahme von Telefonie und Fax. Die Weiterleitung der Notrufdaten in Deutschland als digitale Information über ISDN wurde im Rahmen einer BOS-Richtlinie empfohlen, jedoch scheiterte die (bundesweite) Umsetzung u.a. an den Kosten auf Seiten der Notrufabfragestellen (ISDN-Anschluß und spezielle PC's mit geografischen Karten sowie dazugehöriger Pflegeaufwand).
In Großbritannien wird von der Firma BT eine übergeordnete Notrufzentrale "BT 999 GPS" betrieben, zu der Telematik-Anbieter über eine spezielle Schnittstelle Notrufdaten mit Ortungsinformationen weiterleiten können. Von dieser Notrufzentrale wird die zuständige Notrufabfragestelle von Polizei, Feuerwehr oder Rettungsdienst wiederum über Telefonie über die Notrufdaten informiert.
Neufahrzeuge in Europa sollen nach dem Willen der EU-Kommission und der Automobilindustrie ab 2009 mit automatischen Notrufanlagen ausgestattet werden. Bei einem Unfall soll das "eCall"-System automatisch oder auch manuell ausgelöst die Notrufnummer 112 wählen und den genauen Unfallort übermitteln. Auf einer Tagung der EU-Initiative "eSafety"(http://europa.eu.int/information_society/activities/esafety/doc/esafety_forum/hmi/conclusion_av.pdf), die sich zum Ziel gesetzt hat, die Zahl der Todesopfer im Straßenverkehr in Europa bis 2010 zu halbieren, verständigten sich Vertreter der EU-Mitgliedstaaten und der Industrie auf einen Aktionsplan. Jedoch gestaltet sich die Umsetzung auf Seiten BOS und der Netzbetreiber schwierig, da das Verfahren und die Kostenübernahme nicht geklärt sind.The notification of the competent emergency call centers of police, fire or ambulance service (BOS) on received emergency calls with tracking information is now usually via the above-mentioned telematics call center using telephony and fax. The forwarding of the emergency call data in Germany as digital information over ISDN was recommended in the context of a BOS guideline, however failed the (nationwide) conversion among other things at the costs on the part of the emergency call centers (ISDN connection and special PC's with geographic maps as well as associated care expenses).
In the United Kingdom BT operates a higher-level emergency call center "BT 999 GPS", to which telematics providers can forward emergency call data with location information via a special interface. This emergency call center informs the responsible emergency call point of the police, fire brigade or rescue service again about the emergency call data via telephony.
According to the wishes of the European Commission and the automotive industry, new vehicles in Europe will be equipped with automatic emergency call systems from 2009 onwards. In the event of an accident, the "eCall" system should automatically or manually trigger the emergency number 112 and send the exact location of the accident. At a meeting of the EU initiative "eSafety" (http://europa.eu.int/information_society/activities/esafety/doc/esafety_forum/hmi/conclusion_av.pdf), which set itself the goal of reducing the number of deaths in the EU Halving road traffic in Europe by 2010, representatives of EU Member States and industry agreed on an action plan. However, the implementation on BOS side and the network operator is difficult, because the procedure and the cost assumption are not clarified.

Überblick über die ErfindungOverview of the invention

Aufgabe der Erfindung ist es, ein kostengünstiges System bereitzustellen mit dem auf BOS-Seite, möglichst ohne Zusatzaufwand für BOS und Netzbetreiber, ein komfortabler Zugriff auf die Notrufdaten inkl. Kartendarstellung ermöglicht wird.The object of the invention is to provide a cost-effective system with the BOS side, as possible without additional expense for BOS and network operators, a comfortable access to the emergency call data including map display is possible.

Gelöst wird diese Aufgabe durch eine Erfindung mit den Merkmalen der unabhängigen Ansprüche. Weiterbildungen sind in den Unteransprüchen offenbart.This object is achieved by an invention having the features of the independent claims. Further developments are disclosed in the subclaims.

Eine mobile Einheit, eingebaut in einem Fahrzeug und/oder integriert in einem Mobilfunkendgerät, empfängt Positionsdaten von einem Ortungsgerät (z.B. GPS-Empfänger(Global Positioning System)). Im Falle einer Notruf-Auslösung (manuell oder sensorgestützt) werden die Positionsdaten zusammen mit Identifikationsdaten (Rufnummer des Kunden, Fahrzeug-ID, etc.) als Datentelegramm über einen geeigneten Mobilfunkdatendienst (SMS (Short Message Service, USSD (Unstructured Supplementary Service Data), USS (User-to-User Signalling), GPRS (General Packet Data Service), UMTS (Universal Mobile Telecommunications System) oder "leitungsgebundene" Dienste (Bearer Service), an einen s.g. eCall-Server gesendet. Dort werden die Daten aufbereitet. Dabei werden aus den Positionsdaten der Aufenthaltsort und die zuständige BOS Notrufabfragestelle ermittelt. Ferner können aus den Identifikationsdaten fahrzeug- oder personenbezogene Daten ermittelt werden, soweit sie übertragen wurden. Auch können in einer Datenbank zusätzliche Informationen abgelegt werden, auf die über eindeutige Referenzen zugegriffen wird, womit die Größe der übertragenen Information verringert werden kann. Zusammen mit einem Kartenausschnitt des Aufenthaltsortes (Auslöseortes) wird nun das gesamte Meldebild auf einer geschützten Internetseite bereitgestellt, sofern aus den Positionsdaten erkannt wird, dass die zuständige Notrufabfragestelle Teilnehmer des eCall-Internet-Systems (EIS) ist.A mobile unit installed in a vehicle and / or integrated in a mobile station receives location data from a tracking device (eg GPS (Global Positioning System) receiver). In the case of an emergency call triggering (manual or sensor-assisted), the position data together with identification data (telephone number of the customer, vehicle ID, etc.) as a data telegram via a suitable wireless data service (SMS (Short Message Service, USSD (Unstructured Supplementary Service Data), USS (User-to-User Signaling), General Packet Data Service (GPRS), Universal Mobile Telecommunications System (UMTS) or Bearer Service ("Bearer Service") are sent to a sg eCall server where the data is processed The location data and the responsible BOS emergency call point can also be determined from the position data, and vehicle or personal data can be determined from the identification data, as far as they have been transmitted, and additional information can be stored in a database, which is accessed via unique references the size of the transmitted information can be reduced a map excerpt of the location (location) is now the entire message image provided on a secure website, if it is detected from the position data that the competent Emergency call point is participant of the eCall Internet system (EIS).

Die BOS-Notrufabfragestelle sollte in einer bevorzugten Ausführungsform zur grafischen Darstellung des Meldebildes lediglich über einen Standard-Internet-Browser und einen Internetanschluss verfügen. Es ist auch denkbar, dass andere Tools verwendet werden können, um auf das Meldebild zuzugreifen, die z.B. die Umgebungsdaten des BOS schon gecacht haben, so dass der Bildaufbau beschleunigt wird. Nach Eingabe der Zugangsdaten kann auf die Internetseite des eCall-Servers zugegriffen werden. Aus einer Liste mit aktuellen Meldebildern kann ein Vorgang ausgewählt werden. Ggf. ist die Liste entsprechend des Zuständigkeitsbereiches der Notrufabfragestelle vorgefiltert. Nach Auswahl wird das komplette Meldebild auf einer Internetseite dargestellt (vgl. Fig. 2).In a preferred embodiment, the BOS emergency call point should only have a standard Internet browser and an Internet connection for the graphic display of the message picture. It is also conceivable that other tools may be used to access the message picture, e.g. the environment data of the BOS have already been cached, so that the image structure is accelerated. After entering the access data, the website of the eCall server can be accessed. A process can be selected from a list of current message images. Possibly. the list is pre-filtered according to the area of responsibility of the emergency call point. After selection, the complete message picture is displayed on a website (see Fig. 2).

Nach Auslösung eines Notrufs an der mobilen Einheit wird zusätzlich zum Versenden des Datentelegramms in einer bevorzugten Ausführungsform ein Sprachkanal geöffnet. Dieser Sprachruf kann analog der "112" (Die Kurzwahl 112 in GSM Mobilfunknetzen ist ein spezieller s.g. Tele-Service TS12, bei dem im Mobilfunknetz der Anruf ortsabhängig zur lokal zuständigen BOS-Notrufabfragestelle geleitet wird) im Mobilfunk direkt zur zuständigen Notrufabfragestelle weitergeleitet werden. Alternativ ist auch eine indirekte Weiterleitung über ein zwischengeschaltetes Callcenter möglich, wobei dann auch eine Verifizierung (Ausschluss von Fehlalarmen) möglich ist.After triggering an emergency call to the mobile unit, in addition to sending the data message in a preferred embodiment, a voice channel is opened. This voice call can analogous to the "112" (The short code 112 in GSM mobile networks is a special s.g. Tele-Service TS12, in the mobile network, the call is routed location-dependent to locally responsible BOS emergency call point) in the mobile directly to the appropriate emergency call point. Alternatively, an indirect forwarding via an intermediary call center is possible, in which case a verification (exclusion of false alarms) is also possible.

Der eingehende Sprachruf ist für die Notrufabfragestelle der "Trigger" für die Internetabfrage des Meldebildes auf dem eCall-Server. Falls von der mobilen Einheit nur ein Datentelegramm versendet wird, ohne zusätzlichen Sprachruf, kann ein zentrales Callcenter alarmiert werden, welches dann die zuständige Notrufabfragestelle informiert. Die Auswahl der Notrufabfragestelle erfolgt dann über die im eCall-Server bekannten Zuständigkeitsbereiche (Polygone) der einzelnen Notrufabfragestellen.The incoming voice call is for the emergency call point the "trigger" for the Internet query of the message image on the eCall server. If only one data telegram is sent by the mobile unit, without additional voice call, a central call center can be alerted, which then informs the responsible emergency call point. The selection of The emergency call center then uses the areas of responsibility (polygons) of the individual emergency call centers known in the eCall server.

In einer weiteren Ausführungsform ist es denkbar, dass der eCall-Server, die BOS-Notrufabfragestelle über das Ereignis informiert, indem ein Link gesendet wird, der auf die Meldung und das Meldebild verweist. Das Senden des Links kann als Pushdienst oder per Email erfolgen. Auch als Pull-Dienst kann man sich diesen Ansatz vorstellen, hierbei muss jedoch das Zeitintervall für die BOS-Notrufabfragestelle kurz gesetzt werden.In another embodiment, it is conceivable that the eCall server informs the BOS emergency call center about the event by sending a link pointing to the message and the message image. The sending of the link can be done as push service or by email. You can also imagine this approach as a pull service, but here the time interval for the BOS emergency call point must be set short.

Als weiteren Anwendungsfall ist es möglich, den BOS-Einsatzfahrzeugen die Daten des Meldebildes zukommen zu lassen. Beispielsweise indem in den Einsatzfahrzeugen mobile Computer mit mobiler Internetanbindung und Standard-Internet-Browsern vorhanden sind und von der Internetseite der Notrufabfragestelle der (temporäre) Internet-Link für die Darstellung des Meldebildes an den mobilen Computer z.B. per SMS/MMS versendet wird. Auch kann dieser auf das Einsatzfahrzeug gepusht werden, falls dieses eine bekannte IP-Adresse hat.As another application, it is possible to send the BOS emergency vehicles the data of the message image. For example, by having mobile computers with mobile Internet connection and standard Internet browsers in the emergency vehicles and from the Internet site of the emergency call center the (temporary) Internet link for displaying the message image to the mobile computer, e.g. sent by SMS / MMS. This can also be pushed to the emergency vehicle, if this has a known IP address.

Durch diesen Ansatz ist eine einfache und kostengünstige Ausstattung von BOS-Notrufabfragestellen zum Empfang und zur Darstellung von Notrufen aus dem Mobilfunknetz mit Ortsinformationen (Kartendarstellung) möglich. Hierdurch werden die folgenden Vorteile erreicht:

  • Einfache und kostengünstige Umsetzung auf Netzbetreiberseite der EU-Initiative "eSafety"
  • Die Rettungszeit bei Unfällen mit Verletzten kann verkürzt werden, da die BOS-Notrufabfragestellen ein komplettes Meldebild bekommen.
  • Das eCall-Internet-System EIS kann gemeinsam von verschiedenen Netzbetreibern und Service-Providern genutzt werden.
With this approach, a simple and cost-effective equipment of BOS emergency call points for receiving and displaying emergency calls from the mobile network with location information (map display) is possible. This achieves the following benefits:
  • Simple and cost-effective implementation on the network operator side of the EU initiative "eSafety"
  • The rescue time for accidents involving injured persons can be shortened, as the BOS emergency call centers receive a complete report.
  • The eCall Internet System EIS can be shared between different network operators and service providers.

Figuren Beschreibung:Figures Description:

Im folgenden werden die möglichen Ausführungsformen auf der Basis der beiliegenden Figuren beschrieben:

Fig. 1
zeigt ein Fahrzeug, und seine Kommunikation im Falle eines Unfalls;
Fig. 2
zeigt eine Web-Seite, und die Aufbereitung des Unfalls durch den eCall- Server.
In the following, the possible embodiments are described on the basis of the enclosed figures:
Fig. 1
shows a vehicle, and its communication in the event of an accident;
Fig. 2
shows a web page, and the processing of the accident by the eCall server.

Ausführungsbeispiele:EXAMPLES

Die Figur 1 zeigt ein Fahrzeug mit Telematikortung, dessen Position durch einen GPS Satelliten bestimmt wird und das im Falle eines Notrufs seine Daten an einen zentralen eCall-Server sendet, der die Information aufbereitet und sie im Internet über eine gesicherte Verbindung bereitstellt. Die Nachricht, die Übertragen wird, kann automatisch durch einen Sensor oder manuell ausgelöst werden.
Die Bereitstellung erfolgt vorzugsweise so, dass ein Standardbrowser die Daten interpretieren kann. Es sind auch alternative Browser denkbar, die schon einen Großteil des Kartenmaterials gecacht haben, so dass diese Bildinformationen nicht immer neu zu übertragen sind. In einer bevorzugten Ausführungsform sind die Bilddaten, wie sie in Figur 2 zu sehen sind, in kleine Segmente aufgeteilt, so dass immer nur das Segment zu übertragen ist, in dem der Notfall auftritt. Die anderen liegen immer im Cache. Die Informationen, die an den eCall-Server übertragen werden, sind die Positionsdaten und weitere Identifikationsdaten des Fahrzeuges. Parallel zur Übertragung wird eine Telefonverbindung (Sprachverbindung) zur lokalen Notrufabfragestelle BOS aufgebaut, z.B. durch die 112. Daraufhin kann die Notrufabfragestelle über das Internet auf den eCall-Server zugreifen, um die Seite anzuschauen. Durch ein Standardlogin oder ein entsprechendes Zertifikat, wird eine Authentifizierung und/oder Autorisierung erreicht, um dann vorzugsweise nur die Vorfälle angezeigt zu bekommen, die den räumlichen Bereich der Notrufabfragestelle betreffen. Diese können zeitlich sortiert sein, ggfs. kann auch gleich eine Zuordnung auf der Basis der Telefonnummer erfolgen, die durch das Handy übertragen wurde. Alternativ kann es sich aber auch um einen Pushdienst handeln, der vom eCall-Server die Nachricht auf die Notrufabfragestelle pushed, so dass der Mitarbeiter sofort die Auswahl hat, ohne dass er sich erst einlogen muss oder auf den Anruf warten muss. Beim Pull-Dienst holt sich der Client die Daten in sehr geringen Abständen vom eCall-Server, alternativ ist der eingehende Sprachanruf der Trigger für das Pullen. Beim Ausbleiben des Sprachcalls werden die Daten "gepushed", indem ein übergeordneter Callcenter den Vorgang an die Einsatzleitstelle weiterleitet.FIG. 1 shows a vehicle with telematics location, whose position is determined by a GPS satellite and, in the event of an emergency call, sends its data to a central eCall server, which processes the information and makes it available on the Internet via a secure connection. The message being transmitted can be triggered automatically by a sensor or manually.
The provision is preferably made so that a standard browser can interpret the data. Alternative browsers are also conceivable, which have already cached a large part of the map material, so that this image information is not always to be retransmitted. In a preferred embodiment, the image data, as seen in Figure 2, are divided into small segments so that only the segment in which the emergency occurs is to be transmitted. The others are always in the cache. The information that is transmitted to the eCall server is the position data and other identification data of the vehicle. Parallel to the transmission is a telephone connection (voice connection) to The emergency call center can access the eCall server via the Internet in order to view the page. By means of a standard login or a corresponding certificate, an authentication and / or authorization is achieved, in order to then preferably only display the incidents which concern the spatial area of the emergency call point. These can be sorted by time, if necessary, can also be equal to an assignment on the basis of the phone number, which was transmitted by the phone. Alternatively, it can also be a push service that pushes the message from the eCall server to the emergency call point, so that the employee has the choice immediately, without having to log in or wait for the call. With the pull service, the client gets the data at very short intervals from the eCall server, alternatively the incoming voice call is the trigger for pulling. In the absence of a voice call, the data is "pushed" by a higher-level call center forwards the process to the incident control center.

Durch die Notrufabfragestelle, können dann Polizei, Feuerwehr oder Rettungsdienst Notrufe mit Ortungsinformationen, automatisch versorgt werden, indem diesen der Link des eCall-Servers übermittelt wird. Dies kann z.B. auch durch den eCall-Server erfolgen, der einen Button aufweist, mit dem die Einzelnen Dienste alarmiert werden. Hierzu sind die räumlichen Daten in Relation zu der Notrufabfragestelle hinterlegt und zusätzlich die aktiven Einsatzfahrzeuge. Diese Datenbank kann regelmäßig von der lokalen Notrufabfragestelle gepflegt werden. So sind z.B. die Einsatzpläne digital hinterlegt.By the emergency call center, then police, fire or rescue emergency calls with tracking information can be automatically supplied by the latter the link of the eCall server is transmitted. This can e.g. also be done by the eCall server, which has a button with which the individual services are alerted. For this purpose, the spatial data are stored in relation to the emergency call point and also the active emergency vehicles. This database can be maintained regularly by the local emergency call center. Thus, e.g. the deployment plans are stored digitally.

Der Figur 2 ist nun zu entnehmen, welche Daten bereitgestellt werden. Die Daten umfassen den Zeitpunkt, die GPS Position, die Straßenposition, die Art des Fahrzeuges, den Namen des Besitzers bzw. Halters und entsprechende Kontaktpersonen. Es können auch Besonderheiten hinterlegt sein, wie Blutgruppe, besondere Krankheitsbilder oder Allergien, die im Falle einer Behandlung problematisch sind. Diese Daten können vom Fahrzeug gesendet werden, oder in einer Datenbank des eCall-Servers abgelegt sein, um diese Daten dann den lokalen Rettungsdiensten bereitzustellen.FIG. 2 shows what data is provided. The data includes the time, the GPS position, the road position, the type of vehicle, the name of the owner or keeper, and appropriate contact persons. It There may also be specifics such as blood type, specific clinical pictures or allergies that are problematic in the case of treatment. This data may be sent by the vehicle, or stored in a database of the eCall server, to then provide this data to the local rescue services.

Es versteht sich, dass die Ausführungsbeispiele keine Einschränkung darstellen sollen. Der Schutzumfang wird durch die folgenden Ansprüche bestimmt.It is understood that the embodiments are not intended to be limiting. The scope of protection is determined by the following claims.

Claims (25)

Verfahren zur Benachrichtigung von Notrufabfragestellen über eingegangene Notrufe mit Ortungsinformationen, mit einem Fahrzeug, das Ortungsinformation sammelt und das eine Kommunikationseinheit aufweist und das einen Notrufsignalgeber aufweist, umfassend folgende Schritte: - Übertragen der Ortungsinformationen zusammen mit Identifikationsdaten von einer mobilen Einheit in digitaler Form über ein Mobilfunknetz zu einem zentralen eCall-Server als digitale Datennachricht im Falle eines Notrufereignisses; - Aufbereiten der übertragenen Informationen von dem eCall-Server zu einem Meldebild und bereitstellen auf einer zugriffsgeschützten Internetseite, die mit grafischem Kartenmaterial versehen ist, aus dem ersichtlich ist, wo sich das Fahrzeug befindet; - zusätzliches Übermitteln von Information an eine lokale Notrufabfragestelle, durch einen Telefonanruf des Fahrzeuges, oder durch eine zentrale Notrufabfragestelle, die die lokale Notrufabfragestelle durch einen Telefonanruf informiert, oder durch eine an die lokale Notrufabfragestelle gerichtete digitale Nachricht, die durch den eCall-Server übermittelt wird, wobei die lokale Notrufabfragestelle, auf der Basis der Ortsinformationen bestimmt wird; - Abfragen des Meldebildes über das Internet durch die zuständige lokale Notrufabfragestelle nach einer Authentifizierung am eCall-Server; A method for notifying emergency call centers of incoming emergency calls with location information, a vehicle collecting location information and having a communication unit and having an emergency call signal, comprising the steps of: - transmitting the location information together with identification data from a mobile unit in digital form via a mobile radio network to a central eCall server as a digital data message in the event of an emergency call event; - processing the transmitted information from the eCall server into a message image and providing it on an access protected web page provided with graphical map material showing where the vehicle is located; additional transmission of information to a local emergency call point, by a telephone call of the vehicle, or by a central emergency call point informing the local emergency call point by a telephone call, or by a digital message directed to the local emergency call point transmitted by the eCall server wherein the local emergency call point is determined based on the location information; - querying the message picture via the Internet by the responsible local emergency call point after authentication on the eCall server; Das Verfahren nach dem vorhergehenden Anspruch, wobei der eCall-Server anhand der Ortsinformationen die lokale Notrufabfragestelle bestimmt, und diese über ein Pushverfahren über das Internet über die neuen Informationen informiert.The method of the preceding claim, wherein the eCall server based on the location information, the local Emergency call point and informs them about the new information via a push process via the Internet. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Ortungsinformationen in der mobilen Einheit über ein Satellitenortungssystem, wie GPS (Global Positioning System), und/oder
die Ortungsinformationen im Mobilfunknetz mit Hilfe des Mobilfunknetzes über Netzortung mit Funkzellenidentifikation und/oder Laufzeitmessungen der Funksignale gewonnen werden.The method according to one or more of the preceding claims, wherein the location information in the mobile unit via a satellite positioning system, such as GPS (Global Positioning System), and / or
the location information in the mobile network using the mobile network via network location with radio cell identification and / or transit time measurements of the radio signals are obtained. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei die mobilen Einheiten als Telematiksystem in Fahrzeugen verbaut sind.The method according to one or more of the preceding claims, wherein the mobile units are installed as a telematics system in vehicles. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei die mobilen Einheiten in Kleinstcomputern mit Mobilfunktelefon wie s.g. Smartphones, PDAs etc. integriert sind.The method according to one or more of the preceding claims, wherein the mobile units in microcomputers with mobile telephone as s. Smartphones, PDAs etc. are integrated. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Ortungsinformationen und die Identifikationsdaten als Datentelegramm über Mobilfunkdienste wie SMS, GPRS, UUS, USSD oder UMTS und entsprechenden Mobilfunknetz-Gateways zum eCall-Server übertragen werden.The method according to one or more of the preceding claims, wherein the location information and the identification data are transmitted as a data telegram via mobile services such as SMS, GPRS, UUS, USSD or UMTS and corresponding mobile network gateways to the eCall server. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei mehrere eCall-Server parallel betrieben werden und die Nachrichten auf der Basis der Auslastung und/oder des Ortes bestimmt werden.The method of one or more of the preceding claims, wherein a plurality of eCall servers are operated in parallel and the messages are determined based on the workload and / or the location. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei von den Betreibern des eCall-Servers den Notrufabfragestellen Authentifizierungsdaten wie Nutzernamen und Passwörter und/oder Client-Zertifikate für den Zugriff auf die bereitgestellten Internetseiten ausgehändigt werden.The method according to one or more of the preceding claims, wherein the operators of the eCall server provide the emergency call points with authentication data such as user names and passwords and / or client certificates for accessing the provided Internet pages. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Position des Fahrzeugs in der Karte mit einer Fahrspur und/oder einer Fahrtrichtung dargestellt wird, falls diese Daten mit übertragen werden.The method according to one or more of the preceding claims, wherein the position of the vehicle in the map is displayed with a lane and / or a direction of travel, if this data is also transmitted. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Karte zoom- und scrollbar ist, um die Lage des Unfallortes im größeren Kontext zu identifizieren.The method of one or more of the preceding claims, wherein the map is zoomable and scrollable to identify the location of the scene of the accident in the larger context. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei der direkte Sprachruf mittels einer Kurzwahl und ortsabhängigen Routing durchgeführt wird.The method according to one or more of the preceding claims, wherein the direct voice call is performed by means of speed dialing and location-dependent routing. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei parallel zur Übertragung des Datentelegramms von der mobilen Einheit ein Sprachruf zu einem übergeordneten Callcenter aufgebaut wird, um ggf. nach Überprüfung auf Fehlalarm den Sprachruf an die zuständige Notrufabfragestelle weiterzuleiten.The method according to one or more of the preceding claims, wherein parallel to the transmission of the data telegram from the mobile unit, a voice call is established to a higher-level call center, if necessary, after checking for false alarm forward the voice call to the competent emergency call point. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei bei Ausbleiben des Sprachrufs entweder der Fall aktiv der Notrufabfragestelle durch den eCall-Server vorgelegt wird und/oder das übergeordnete Callcenter über den Eingang des Datentelegramms informiert wird und ggf. nach Rückruf zum Kunden eine Alarmierung der zuständigen Notrufabfragestelle erfolgt.The method according to one or more of the preceding claims, wherein, in the absence of the voice call, either the case is actively presented to the emergency call point by the eCall server is and / or the higher-level call center is informed of the receipt of the data telegram and, if necessary after alerting the customer an alert the competent emergency call center. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Internetseite des eCall-Servers von der Notrufabfragestelle mit Hilfe eines Standard-Browers abgerufen wird.The method according to one or more of the preceding claims, wherein the website of the eCall server is retrieved from the emergency call center using a standard browser. Das Verfahren nach einem oder mehreren der vorhergehenden Ansprüche, wobei zusätzlich zur Darstellung des Meldebildes auf dem Browser der Notrufabfragestelle, auf der genannten Internetseite eine Weiterleitungsoption vorhanden ist, um die Informationen an mobile Einheiten in Einsatzfahrzeugen weiterzuleiten, wodurch ermöglicht wird, dass dort ebenfalls die Informationen betrachtbar sind.The method according to one or more of the preceding claims, wherein in addition to the display of the message image on the browser of the emergency call point, on the said Internet page a forwarding option is available to forward the information to mobile units in emergency vehicles, thereby allowing that there is also the information are viewable. Vorrichtung zur Bereitstellung von Notrufinformationen über eingegangene Notrufe an Notrufabfragestellen, wobei die Notrufe Ortungsinformationen und Identifikationsinformationen von einem Fahrzeug enthalten, umfassend
einen eCall-Server, der Schnittstellen zum Internet und zu einem Mobilfunknetz aufweist, und mit einer Bearbeitungseinheit, die so ausgebildet ist, dass die Notrufe, die über die Schnittestelle vom Mobilfunknetz empfangen wurden, zu einem Meldebild aufbereitet und auf einer zugriffsgeschützten Internetseite bereitgestellt, die mit grafischem Kartenmaterial versehen ist, aus dem ersichtlich ist, wo sich das Fahrzeug zum Zeitpunkt des Notrufs befindet, und wobei Mittel vorhanden sind, um das Meldebild der zuständigen lokalen Notrufabfragestelle nach einer Authentifizierung am eCall-Server über das Internet bereitzustellen.An apparatus for providing emergency information about incoming emergency calls to emergency call points, the emergency calls including location information and identification information from a vehicle
an eCall server that has interfaces to the Internet and a mobile network, and with a processing unit that is configured so that the emergency calls that were received via the interface from the mobile network, prepared for a message image and provided on an access-protected Internet page, the is provided with graphical maps, from which it can be seen where the vehicle is at the time of the emergency call, and wherein means are provided to the message image of the competent local emergency call point after an authentication on to provide eCall servers over the Internet. Die Vorrichnung nach dem vorhergehenden Anspruch, wobei der eCall-Server anhand der Ortsinformationen die lokale Notrufabfragestelle bestimmt, und diese über ein Pushverfahren über das Internet über die neuen Informationen informiert.The Vorrichnung according to the preceding claim, wherein the eCall server based on the location information determines the local emergency call point, and these via a push method over the Internet informed of the new information. Die Vorrichtung nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Ortungsinformationen und die Identifikationsdaten als Datentelegramm über Mobilfunkdienste wie SMS, GPRS, UUS, USSD oder UMTS und entsprechenden Mobilfunknetz-Gateways dem eCall-Server zur Verfügung gestellt werden.The device according to one or more of the preceding claims, wherein the location information and the identification data are provided to the eCall server as a data telegram via mobile services such as SMS, GPRS, UUS, USSD or UMTS and corresponding mobile network gateways. Die Vorrichtung nach einem oder mehreren der vorhergehenden Ansprüche, wobei mehrere eCall-Server parallel betrieben werden und die Nachrichten auf der Basis der Auslastung und/oder des Ortes bestimmt werden.The apparatus according to one or more of the preceding claims, wherein a plurality of eCall servers are operated in parallel and the messages are determined on the basis of the workload and / or the location. Die Vorrichtung nach einem oder mehreren der vorhergehenden Ansprüche, wobei der Zugriff auf eCall-Server durch die Notrufabfragestellen auf der Basis von Authentifizierungsdaten wie Nutzernamen und Passwörter oder Client-Zertifikate erfolgt.The device according to one or more of the preceding claims, wherein access to eCall servers by the emergency call points is based on authentication data such as user names and passwords or client certificates. Die Vorrichtung nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Position des Fahrzeugs in der Karte dargestellt wird mit einer Fahrspur und/oder einer Fahrtrichtung, falls diese Daten mit übertragen werden.The device according to one or more of the preceding claims, wherein the position of the vehicle in the map is displayed with a lane and / or a direction of travel, if this data is transmitted. Die Vorrichtung nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Karte zoom- und scrollbar ist, um ggf. die Lage des Unfallortes im größeren Kontext zu identifizieren.The device according to one or more of the preceding claims, wherein the map can be zoomed and scrolled to possibly identify the location of the accident site in a larger context. Die Vorrichtung nach einem oder mehreren der vorhergehenden Ansprüche, wobei Mittel vorhanden sind, um parallel zum Empfang des Datentelegramms ein Sprachruf zu einem übergeordneten Callcenter aufzubauen, um nach einer Überprüfung auf Fehlalarm den Sprachruf an die zuständige Notrufabfragestelle weiterzuleiten.The device according to one or more of the preceding claims, wherein means are provided for establishing a voice call parallel to the reception of the data telegram to a higher-level call center in order to forward the voice call to the responsible emergency call point after a false alarm check. Die Vorrichtung nach einem oder mehreren der vorhergehenden Ansprüche, wobei die Internetseite des eCall-Servers, so ausgebildet ist, dass sie von der Notrufabfragestelle mit Hilfe eines Standard-Browers abrufbar ist.The device according to one or more of the preceding claims, wherein the eCall server's Internet site is adapted to be retrievable from the emergency call point using a standard browser. Die Vorrichtung nach einem oder mehreren der vorhergehenden Ansprüche, wobei zusätzlich zur Darstellung des Meldebildes auf dem Browser der Notrufabfragestelle, auf der genannten Internetseite eine Weiterleitung der Informationen an mobile Einheiten in Einsatzfahrzeuge gegeben ist, so dass dort ebenfalls die Informationen betrachtbar sind.The device according to one or more of the preceding claims, wherein in addition to the presentation of the message image on the browser of the emergency call point, on the said Internet page forwarding the information to mobile units in emergency vehicles is given, so that there also the information can be viewed.
EP06018924A 2006-01-28 2006-09-09 Method and device for notifying emergency call handling centres of the police, the fire brigade or the emergency services about emergency calls received with positioning information Revoked EP1814093B1 (en)

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DE102021131384B3 (en) 2021-11-30 2022-09-22 Jan Gruner Automated recording of the tactical value of emergency vehicles from authorities and organizations with security tasks (BOS)
WO2023098937A1 (en) 2021-11-30 2023-06-08 Michael Wedel Automated measurement of the mission-critical value of emergency vehicles of emergency services
DE102022118940A1 (en) 2022-07-28 2024-02-08 Jan Gruner Automated recording of the tactical value of emergency vehicles from authorities and organizations with security tasks (BOS)

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DE502006003986D1 (en) 2009-07-30
EP1814093B1 (en) 2009-06-17
ES2328508T3 (en) 2009-11-13
DE102006004076A1 (en) 2007-12-13
ATE434243T1 (en) 2009-07-15

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