EP4010883A1 - Appareil pour le retour automatisé d'une marchandise et procédé pour faire fonctionner l'appareil - Google Patents

Appareil pour le retour automatisé d'une marchandise et procédé pour faire fonctionner l'appareil

Info

Publication number
EP4010883A1
EP4010883A1 EP20753727.5A EP20753727A EP4010883A1 EP 4010883 A1 EP4010883 A1 EP 4010883A1 EP 20753727 A EP20753727 A EP 20753727A EP 4010883 A1 EP4010883 A1 EP 4010883A1
Authority
EP
European Patent Office
Prior art keywords
goods
locker
information
return
unit
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
EP20753727.5A
Other languages
German (de)
English (en)
Inventor
Kai Jungclaus
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Diebold Nixdorf Systems GmbH
Original Assignee
Wincor Nixdorf International GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Wincor Nixdorf International GmbH filed Critical Wincor Nixdorf International GmbH
Publication of EP4010883A1 publication Critical patent/EP4010883A1/fr
Pending legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
    • G07F7/06—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, i.e. reverse vending systems in which a user is rewarded for returning a container that serves as a token of value, e.g. bottles
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C9/00—Individual registration on entry or exit
    • G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
    • G07C9/00896—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys specially adapted for particular uses
    • G07C9/00912—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys specially adapted for particular uses for safes, strong-rooms, vaults or the like
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
    • G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned

Definitions

  • the invention relates to a device for the automated return of goods and a method for operating the device.
  • the cashier in question is kept from the main task, namely cashing, and a queue can form at the corresponding cash register.
  • a queue can form at the corresponding cash register.
  • customers often have to take the goods to be returned with them into the store, whereby there is a potential for fraud, for example, in that, although proof of the purchase of a product, for example a receipt, is presented, the goods are not the same as the proof refers, but the goods are simply the same and have been taken out of business.
  • exchanged goods can accumulate at the checkout, where there is usually no space for these additional goods.
  • One object of the invention is to provide a device for the automated return of goods, which contributes to the fact that little or no staff is required for the return of the goods, that no goods are returned unauthorized, that fraud when returning the goods or when taking them away supposedly exchanged goods are prevented and / or the return can be easily monitored, recorded and / or logged.
  • One object of the invention is to provide a method for operating a device for the automated return of goods, which contributes to the fact that little or no personnel is required for the return of the goods, that no goods are returned unauthorized, that fraud when returning the Goods or supposedly exchanged goods are prevented and / or that the return can easily be monitored, recorded and / or logged.
  • An object of the invention is achieved by a device for the automated return of goods, having: a reading unit for capturing evidence which has information relating to the goods; an input unit for inputting information representative of the goods and the reason for the exchange; a display unit for displaying the details and / or the information; at least one locker, which can be automatically unlocked and automatically locked, for receiving the goods; a checking unit which is arranged and designed such that it can be checked by means of the checking unit whether the goods are in the locker or not; and a control unit which is electrically coupled to the reading unit, the input unit, the display unit, the locker and the checking unit.
  • the control unit is set up to: use the evidence and the information entered to check whether the goods can be returned; the information about the goods and information about the return of the goods by means of the display unit display; to unlock the locker for receiving the goods and to lock it after receiving the goods; to check by means of the checking unit whether the goods are actually in the locker; and to approve the return if the goods can be returned and the goods are in the locker, and to prevent the return if the goods cannot be returned or the goods are not in the locker.
  • the device enables a fully automatic return of previously purchased goods. This contributes to the fact that little or no personnel is required to return the goods. It also helps to ensure that no goods are returned without authorization and / or that fraud is prevented when the goods are returned or when goods that have supposedly been exchanged are taken away. In general, the device enables the return to be monitored, recorded and / or logged in a simple manner.
  • the information is representative of when and where the goods were purchased.
  • the date of the purchase day is generally sufficient. For most goods there is a statutory return period and / or a return period specified by the relevant shop within which the goods can be returned.
  • the device can thus automatically determine whether the goods are being returned within the specified return period.
  • the information on where the goods were purchased in some cases it may be sufficient to state the company in whose shop the goods were purchased, especially if the company has several branches and the return can be made in any branch, regardless from which branch the goods were bought. Otherwise, the information on where the goods were purchased preferably includes the address of the shop or, if applicable, the branch, especially if the goods are only in can be returned to the same store or branch where the goods were purchased.
  • the reading unit is a barcode scanner and the information is encoded in a barcode.
  • the barcode can be a one-dimensional or a two-dimensional barcode.
  • the information can be encoded in a code that is invisible to the naked eye, for example as provided by the Digimarc company.
  • the input unit has a keyboard and / or a touchscreen and the information is representative of which goods are to be returned and / or the information relates to the customer who would like to exchange or return the goods.
  • the customer who wants to return the goods can enter the description of the goods using the input unit.
  • the device can show the customer after scanning the proof which goods are identified on the proof, and the customer can use the input unit to select the goods that he would like to return.
  • the customer can use the input unit to enter information about himself, for example a customer number and / or an address and / or a zip code of the customer's place of residence.
  • the display unit has a display and the display unit is set up to display the detected evidence, the information and / or various selection options.
  • the evidence can be viewed after scanning the evidence. Alternatively or additionally, the goods specified on the proof can be displayed to the customer. In addition, the information entered by the customer can be displayed.
  • the display can be, for example, an LCD screen or an OLED screen.
  • the locker has an electrically controllable locking device which is electrically coupled to the control unit and which is set up to enable or deny access to the locker.
  • the locking device has, for example, a locking mechanism that can be actuated by means of an electrically controllable actuator. If necessary, the actuator is electrically connected to the control unit.
  • the locker has, for example, a door that is designed so that it enables the goods to be placed in the locker when the open state is open, that it prevents the goods from being removed when the state is closed and that it can be locked by means of the locking device in the closed state.
  • the locker can have a drawer which is designed such that the goods can be inserted into it in the pulled-out state and that it can be locked in the closed state by means of the locking device.
  • the locker can have another access, for example another door or flap, which is formed, for example, on a rear side of the device and via which the goods can be removed automatically or by an employee of the shop, without the access accessible to the customer Locker needs to be opened.
  • the device can also have one, two or more further corresponding lockers.
  • the testing unit has: an interior camera which is arranged such that an image of an interior of the locker can be recorded by means of the interior camera; and / or a scale which is arranged such that a weight of the goods in the locker can be recorded by means of the scale.
  • the interior of the locker can be monitored using the interior camera.
  • the image of the interior can be sent to a monitor for control by an employee of the store, for example in the store or remotely from the store (English: remote) and / or transmitted to an image processing unit.
  • the employee or the image processing unit can then use the image to check whether the goods have been inserted, whether the description of the inserted goods matches the description of the goods entered by the customer and / or whether the goods are in perfect condition.
  • a database in which the weights of the goods in the shop are stored can be used to automatically check whether the weight of the goods placed in the locker corresponds to the weight of the goods whose designation is based on the Input unit was entered.
  • the device has an external camera for capturing the customer who would like to return the goods and / or for capturing the placing of the goods in the locker and / or for capturing the input of the information.
  • the outside camera can serve as additional protection against attempted fraud.
  • the external camera can be installed visible to the customer or invisible to the customer.
  • the device has a housing in which the reading unit, the input unit, the display unit, the locker, the testing unit, the control unit, the indoor camera, the scales and / or the outdoor camera are arranged.
  • the device 20 can also be used as a return machine,
  • One object of the invention is achieved by a method for operating a device for the automated return of goods, for example for operating the device explained above.
  • the reading unit is used to provide evidence of the information relating to the goods has, recorded.
  • the proof and / or the information is displayed by means of the display unit and the customer who wishes to return the goods is requested to enter information about the goods and the reason for the exchange and to place the goods in the locker.
  • the locker is unlocked by means of the control unit and it is checked whether the goods are in the locker.
  • the control unit uses the details and the information entered to check whether the goods can be returned.
  • the return is released if the goods can be returned and the goods are in the locker.
  • the return can be approved, for example, if the goods are returned within the return period, if the goods are returned in the same shop in which they were purchased, or if the goods are returned at least in a branch of the same company if the correct goods are in the locker and / or if the goods are complete and / or undamaged.
  • the information relating to the goods is encoded in a barcode and the barcode is recorded to record the evidence.
  • the proof has information about several goods, the information is shown on the display unit and the customer is requested by means of the display unit to select the goods that are to be returned by means of the input unit.
  • it is checked whether the goods are in the locker by taking an image of an interior of the locker using the interior camera and checking whether the goods can be seen in the image using an image processing program and / or by using the Scales a weight of the goods in the interior is recorded and it is checked whether the weight of the goods in the interior corresponds to the weight of the goods to which the information relates.
  • the checking can also be carried out by an employee of the corresponding shop.
  • the information includes a date of purchase and a place of purchase of the goods and it is checked whether the goods can be returned by automatically checking whether the exchange and / or return takes place within a predetermined period of time from the date of purchase , and / or by automatically checking, based on the place of purchase, whether the place of return is suitable for the return.
  • a document is automatically generated which is made available to the customer and which is representative of the fact that the return has been released. The customer can then go to the checkout with the receipt and exchange the goods, receive a credit or have the purchase price refunded.
  • the control unit checks whether a predefined condition is met, and an employee of the shop in which the goods are to be exchanged and / or returned is informed if the predefined condition is met.
  • the specified condition can be used to check whether the goods can be returned automatically.
  • the device in particular the control unit, can be designed to send a notification to an employee of the store for goods whose price is above a predetermined price threshold or for a number of goods which is above a predetermined number of items to send, to inform the customer via the display unit and not to approve the return of the goods.
  • Figure 1 is a schematic representation of a
  • Figure 2 shows an embodiment of a device for the automated return of goods
  • FIG. 3 shows a flow diagram of an exemplary embodiment of a method for operating a device for the automated return of goods.
  • Fig. 1 shows a schematic representation of an exemplary embodiment of a device 20 for the automated return of goods.
  • the device 20 is used so that a customer can automatically return goods purchased in a shop, that is to say without the help of shop staff, in the shop.
  • the device 20 can for example be arranged in the entrance area of the shop, for example in a supermarket in front of the entrance turnstile or the entrance gate, so that the customer does not have to take the goods to be exchanged into the area in which the other goods are offered. If the shop has two entrance locks, the device 20 can for example be arranged between the two entrance locks.
  • the device 20 can also be referred to as a return kiosk or just a kiosk.
  • the device 20 has a reading unit 22, an input unit 24, a display unit 26, at least one locker 28, in the embodiment shown in FIG. 1 three lockers 28, and a control unit 40.
  • the device 20 can optionally also have an output unit 36 and / or an external camera 38.
  • the reading unit 22 is electrically coupled to the control unit 40.
  • the reading unit 22 is used to record evidence of the purchase of the goods.
  • the proof contains information about the purchase of the goods.
  • the proof can for example be a Be a receipt.
  • the information can, for example, be a unique identification number of the proof or the corresponding purchase, the description of the goods, the number of pieces of the goods, the day of purchase, for example the date of purchase, and / or the place of purchase, for example the name of the company in whose shop the goods were purchased or the address of the company's store or branch.
  • the evidence can for example have a barcode in which the information or part of the information is encoded.
  • the barcode can also be referred to as a transaction barcode.
  • the bar code can be, for example, a one-dimensional or a two-dimensional bar code.
  • the information can be encoded in a code that is invisible to the naked eye.
  • the reading unit 22 can have a scanner, in particular a bar code scanner.
  • the display unit 26 is electrically coupled to the control unit 40.
  • the display unit 26 is used to display the evidence, the details and / or further information, for example information regarding the return and / or regarding the customer who would like to return the goods.
  • the display unit 26 has, for example, a display, for example an LCD display or an OLED display.
  • the information regarding the return can include, for example, a message that the return is accepted or a message that the return is not accepted, in which case a reason for the refusal of the return can also be displayed.
  • the input unit 24 is electrically coupled to the control unit 40.
  • the input unit 24 has, for example, a keyboard or a touchscreen.
  • input unit 24 and display unit 26 can be integrated into a common device that serves as input unit 24 and display unit 26.
  • the input unit 24 is used to enter which goods are to be returned, whether the Goods are only to be returned or exchanged and / or why the goods are being returned.
  • the customer can use the input unit 24 to enter information about himself, for example a customer number, an address of the customer or at least part of the address of the customer, for example a postcode of the customer's place of residence.
  • the customer can enter letter by letter via the keyboard or the touchscreen or by selecting appropriate display elements or list elements on the display unit 26. For example, it can be displayed by means of the display unit 26 to which goods the evidence relates, and the customer can then select the goods that he would like to return on the basis of the displayed list.
  • the lockers 28 each have a test unit and a locking device 34.
  • the test unit has an internal camera 30 and / or a scale 32.
  • the indoor camera 30 is electrically connected to the control unit 40.
  • the inside camera 30 is used to monitor an interior of the locker 28, to recognize whether goods are placed in the locker 28, which goods are placed in the locker 28 and / or whether the goods in the locker 28 are in perfect condition.
  • the interior camera 30 can record a video recording or individual images of the interior.
  • the video recording or the individual images are then transmitted to the control unit 40.
  • the control unit 40 can transmit the video recording or the individual images to a monitor that is monitored by an employee of the shop, wherein the monitor and the corresponding employee can be in the shop or outside the shop.
  • the control unit 40 can automatically check the goods using image processing software.
  • the scale 32 is electrically connected to the control unit 40.
  • the scale 32 serves to measure an interior of the To monitor locker 28, to recognize whether goods are inserted into locker 28 and / or what weight the goods inserted into locker 28 have.
  • the scale 32 transmits the weight of the goods to the control unit 40.
  • the control unit 40 can check whether the actual weight of the goods corresponds to the weight that the goods specified by the user should have.
  • a database can be stored on a memory unit of the control unit 40, in which the goods available in the shop and their weights are listed. During the check, the control unit 40 then compares the recorded weight with the weight of the corresponding goods specified in the database.
  • the locking device 34 has, for example, a locking mechanism for locking an access to the locker 28 and an electrically controllable actuator, which is electrically connected to the control unit 40, for electrically actuating the locking mechanism.
  • the access to the locker 28 is preferably located at a point in the shop that is easily accessible to the customer, and in particular at the device 20. Access to the locker 28 can be enabled or disabled, for example, by means of a door or a flap. As an alternative to this, the locker 28 can have a drawer as access, which can be pulled out and into which the goods can be inserted in the pulled-out state. Optionally, the locker 28 can have a further access, for example one that is only accessible to an employee of the store and not to the customer.
  • the further access can be formed on a rear side of the device 20.
  • the goods can be removed from the device 20 by the employee manually or automatically via the further access.
  • the further lockers 28 can be designed corresponding to the one locker 28.
  • the locker 28 can also be referred to as a locker.
  • the output unit 36 is electrically connected to the control unit 40.
  • the output unit 36 is used to print out a receipt for the return and to make it available to the customer.
  • the customer can then exchange the goods with the receipt by taking new goods with him and going to the checkout with the receipt, or the customer can receive a credit with the receipt at the cash register or pay back the purchase price using the receipt at the cash register to let.
  • the outdoor camera 38 is electrically connected to the control unit 40.
  • the external camera 38 is used to monitor the return of the goods and the corresponding customer from the outside, and thereby helps to prevent attempts at fraud.
  • the external camera 38 can be a dome camera, for example.
  • the reading unit 22, the input unit 24, the display unit 26, the lockers 28, in particular the interior camera 30, the scales 32 and the locking device 34, as well as the output unit 36 and the exterior camera 38 are electrically connected to the control unit 40 connected.
  • This electrical connection can in each case be a wired connection.
  • one or more of these connections can also be made through a wireless connection, for example based on Bluetooth, WLAN or other suitable wireless
  • control unit 40 can have a plurality of control modules which take on partial tasks of the control unit 40 and / or which are spaced apart from one another and / or are accommodated in separate housings.
  • Fig. 2 shows an exemplary embodiment of a device 20 for the automated return of goods.
  • the device 20 can for example largely correspond to the device 20 explained with reference to FIG.
  • the device 20 has a housing 42 in which the reading unit 22, the input unit 24, the display unit 26, the lockers 28, in particular the interior camera 30, the scales 32 and the Closing device 34, and optionally the output unit 36 are arranged.
  • the external camera 38 is arranged outside the housing 42, for example on a ceiling above the device 20.
  • the external camera 38 can, however, also be arranged in the housing 42.
  • the modes of operation and designs of the individual components of the device 20 correspond to the modes of functioning and designs of the corresponding components explained with reference to FIG.
  • the embodiments according to FIG. 1 and according to FIG. 2 differ in that, in the device 20 according to FIG. 2, all components except for the external camera 38 are arranged in a housing, in particular the housing 42.
  • one, two or more of the components of the device 20 can be arranged outside the housing 42.
  • the lockers 28, the control unit 40 or, if necessary, individual control modules of the control unit 40 can be arranged outside the housing 42 and / or at a distance from the housing 42.
  • Fig. 3 shows a flow chart of an embodiment of a method for operating a device for the automated return of goods, for example for operating one of the devices 20 explained above.
  • the return of the goods can be initiated in a step S2, for example by means of a corresponding input by the customer in the input unit 24.
  • the return of the goods can be initiated by simply pressing a corresponding button.
  • the goods can be returned, for example by entering the Identification number of the proof or the purchase can be initiated.
  • access to the locker 28 can be released, for example by activating the locking device 34.
  • step S4 the customer is requested, for example by means of the display unit 26, to have the proof of purchase of the goods deposited, for example by means of the reading unit 22.
  • step S2 and step S4 can be processed together.
  • the return of the goods can be initiated automatically when the customer holds the proof up to the reading unit 22 and the reading unit 22 recognizes the proof as such.
  • a step S6 the customer is shown all goods to which the proof relates.
  • the information about the goods that are on the proof can be shown to the customer on the display unit 26.
  • a step S8 the customer is requested, for example by means of the display unit 26, to select or enter the goods, for example by means of the input unit 24, which the customer would like to return.
  • the customer can be requested in step S8 to select the reason for the return from a list or to enter it manually.
  • the customer can be requested in step S8 to enter information about himself, for example by means of the input unit 24.
  • This information can be, for example, the address of the customer, for example the customer's zip code, a customer number or the like.
  • the input of the information about the customer can optionally be automated by presenting and scanning a customer card of the customer or the identity card of the customer, for example by means of the reading unit 22.
  • the corresponding inputs from the customer are recorded, for example by means of the control unit 40.
  • a step S10 it is automatically checked, for example by the control unit 40, whether the goods selected or entered by the customer can be returned, for example based on the corresponding purchase location and / or the corresponding purchase date, optionally taking into account the reason for the return. In particular, it can be checked whether the goods were purchased in the same shop or in a different branch of the same company and whether the return period has not yet expired. If the return is possible, processing is continued in a step S12. If the return is not possible, the customer is informed of this, for example by means of the display unit 26, with an optional reason for refusing to return the goods being able to be output.
  • step S12 the customer can be requested, for example by means of the display unit 26, to place the goods in the locker 28.
  • a step S14 it is checked whether the goods are in the locker 28. This check can take place, for example, by means of the internal camera 30 and / or by means of the scales 32. If the goods are in the locker 28, the locker 28 is automatically locked, in particular by activating the locking device 34, and processing is continued in a step S16. If the goods are not in the locker 28, it is possible to wait for a predetermined period of time and after the predetermined period of time the customer can be requested again to put the goods in the locker 28 if this has not happened in the meantime. If the customer still does not have the goods in the locker 28, the method and thus the return process can be terminated. In step S16, the image of the goods and / or the weight of the goods are used to check whether the goods are in perfect condition.
  • the checking of the goods can be carried out automatically by means of an image processing program, for example by the control unit 40.
  • the checking of the goods can be carried out by an employee in the shop or remotely from the shop, with the corresponding employee receiving the image or the weight of the goods be transmitted electronically. If the goods are in perfect condition, the return is released and processing is continued in a step S18. If the goods are not in perfect condition, they cannot be returned and the customer is informed of this, for example by means of the display unit 26, with an optional reason for refusing to return the goods and / or a note to contact an employee , can be output, for example by means of the display unit 26.
  • step S18 the customer is shown, for example by means of the display unit 26, that the return is accepted.
  • the customer can print out a receipt about the release of the return, for example by means of the output unit 36.
  • the receipt can for example have a one-dimensional or a two-dimensional barcode or a code that is invisible to the naked eye.
  • the receipt can be communicated to the customer in electronic form, for example via Bluetooth, WLAN or a corresponding telephone connection. If the customer has a customer card at the shop, the credit can be saved directly on the customer card.
  • the goods can be automatically removed from the locker 28, for example via the additional access explained above and / or for example by means of a conveyor belt or a robot that is not accessible to the customer.
  • the locker 28 can be taught by an employee of the store.
  • a device for the automated return of goods, with a reading unit for capturing evidence that has information relating to the goods; an input unit for inputting information representative of the goods and the reason for the exchange; a display unit for displaying the details and / or the information; at least one locker, which can be automatically unlocked and automatically locked, for receiving the goods; a checking unit which is arranged and designed such that it can be checked by means of the checking unit whether the goods are in the locker or not; and a control unit which is electrically coupled to the reading unit, the input unit, the display unit, the locker and the test unit and which is set up to: use the evidence and the information entered to check whether the goods can be returned, using the display unit To display information about the goods and information regarding the return of the goods, to unlock the locker for picking up the goods and to lock it after picking up the goods, to use the checking unit to check whether the goods are actually in the locker and to release the return, if the goods can be returned and the goods are in the locker, and to prevent the return
  • a device according to the first example, in which the information is representative of when and where the goods were purchased.
  • a device in which the The reading unit is a barcode scanner and the information is encoded in a barcode.
  • a device according to one of the preceding examples, in which the input unit has a keyboard and / or a touchscreen and the information is representative of which goods are to be returned and / or the information relates to the customer who would like to exchange or return the goods.
  • a device in which the display unit has a display and in which the display unit is set up to display the detected evidence, the information and / or various selection options.
  • a device according to one of the preceding examples, in which the locker has an electrically controllable locking device which is electrically coupled to the control unit and which is set up to enable or deny access to the locker.
  • a device according to one of the preceding examples, in which the test unit has: an interior camera, which is arranged such that an image of an interior of the locker can be recorded by means of the interior camera, and / or a scale which is arranged that a weight of the goods in the locker can be detected by means of the scales.
  • a device according to one of the preceding examples is provided with an external camera for detecting the customer who wants to return the goods and / or for detecting the insertion of the goods into the Locker and / or to record the input of the information.
  • a device according to one of the preceding examples is provided with a housing in which the reading unit, the input unit, the display unit, the locker, the test unit, the control unit, the indoor camera, the scales and / or the outdoor camera are arranged .
  • a method for operating a device in which the proof, which has information relating to the goods, is recorded by means of the reading unit; the proof and / or the information is displayed by means of the display unit and the customer who wishes to return the goods is requested to enter information about the goods and the reason for the exchange and to place the goods in the locker; the locker is unlocked by means of the control unit and it is checked whether the goods are in the locker; by means of the control unit based on the details and the information entered, it is checked whether the goods can be returned; and the return is released if the goods can be returned and the goods are in the locker.
  • a method according to the tenth example in which the information relating to the goods is encoded in a barcode and the barcode is recorded in order to record the evidence.
  • a method according to the tenth or eleventh example in which the proof has information about several goods, the information is displayed on the display unit and the customer is requested by means of the display unit to select the goods that are returned by means of the input unit shall be.
  • a method according to one of examples ten to twelve in which it is checked whether the goods are in the locker by taking an image of an interior of the locker by means of the internal camera and checking whether an image processing program is used the goods can be seen in the picture, and / or a weight of the goods in the interior is recorded by means of the scales and it is checked whether the weight of the goods in the interior corresponds to the weight of the goods to which the information relates.
  • a method according to one of examples ten to thirteen is provided, in which the information includes a date of purchase and a place of purchase of the goods and in which it is checked whether the goods can be returned by checking on the basis of the purchase date whether the Exchange and / or return takes place within a predetermined period of time from the date of purchase, and / or by checking, based on the place of purchase, whether the place of return is suitable for the return.
  • a method according to one of examples ten to fourteen is provided, in which, in the event that the return is released, a receipt is generated which is made available to the customer and which is representative of the fact that the return has been released.
  • a method according to one of examples ten to fifteen is provided, in which the control unit checks whether a predetermined condition is met and informs an employee of the shop in which the goods are to be exchanged and / or returned if the specified condition is met.
  • the invention is not restricted to the specified exemplary embodiments.
  • the Device 20 have more or less of the components shown above.
  • the steps of the method for operating the device 20 can be processed in a different order than shown in the exemplary embodiment.
  • the goods in the locker 28 can first be checked and then the proof of the purchase of the goods can be checked.
  • the request to the customer to enter his information can be made at the beginning of the method, for example to initiate the return, or at the very end, for example to initiate the provision of the receipt.

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Abstract

Divers modes de réalisation de l'invention concernent un appareil (20) pour le retour automatisé d'une marchandise, comprenant : une unité de lecture (22) destinée à capturer une preuve contenant des détails concernant la marchandise ; une unité de saisie (24) destinée à saisir des informations représentatives de la marchandise et de la raison pour l'échange ; une unité d'affichage (26) destinée à afficher les détails et/ou les informations ; au moins un casier (28) qui est déverrouillable et verrouillable automatiquement pour recevoir la marchandise ; une unité de vérification qui est disposée et conçue de telle sorte que l'unité de vérification peut être utilisée pour vérifier si la marchandise se trouve ou non dans le casier (28) ; et une unité de commande (40) qui est reliée électriquement à l'unité de lecture (22), à l'unité de saisie (24), à l'unité d'affichage (26), au casier (28) et à l'unité de vérification et qui est configurée pour utiliser la preuve et les informations de saisie pour vérifier si la marchandise peut être retournée, pour utiliser l'unité d'affichage (26) pour afficher les informations concernant la marchandise et les informations concernant le retour de la marchandise, pour déverrouiller le casier (28) en vue de recevoir la marchandise et pour verrouiller le casier après avoir reçu la marchandise, pour utiliser l'unité de vérification pour vérifier si la marchandise se trouve réellement dans le casier (28) et pour autoriser un retour si la marchandise peut être retournée et que la marchandise se trouve dans le casier (28) et pour empêcher le retour si la marchandise ne peut pas être retournée ou si la marchandise ne se trouve pas dans le casier (28).
EP20753727.5A 2019-08-08 2020-08-06 Appareil pour le retour automatisé d'une marchandise et procédé pour faire fonctionner l'appareil Pending EP4010883A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE102019121454.8A DE102019121454A1 (de) 2019-08-08 2019-08-08 Vorrichtung zur automatisierten rückgabe einer ware und verfahren zum betreiben der vorrichtung
PCT/EP2020/072129 WO2021023814A1 (fr) 2019-08-08 2020-08-06 Appareil pour le retour automatisé d'une marchandise et procédé pour faire fonctionner l'appareil

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EP4010883A1 true EP4010883A1 (fr) 2022-06-15

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EP20753727.5A Pending EP4010883A1 (fr) 2019-08-08 2020-08-06 Appareil pour le retour automatisé d'une marchandise et procédé pour faire fonctionner l'appareil

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US (1) US20220270111A1 (fr)
EP (1) EP4010883A1 (fr)
DE (1) DE102019121454A1 (fr)
WO (1) WO2021023814A1 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR3139790A1 (fr) * 2022-09-21 2024-03-22 Sealocker Module comprenant au moins un casier de stockage d’une planche de sport nautique et procédé de contrôle de l’ouverture et de la fermeture dudit casier

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8156026B2 (en) * 2000-05-12 2012-04-10 Nintendo of America Ltd. Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection
DE10122367A1 (de) * 2001-05-09 2002-11-14 Klaus-Dieter Roesler Verfahren und Vorrichtung zur interaktiven Ausgabe bzw. Vermietung von Waren aus dem Warenlager eines Warenverwaltungssystems
KR100720951B1 (ko) * 2006-11-13 2007-05-23 주식회사 이씨오 알 에프 아이 디 태그가 부착된 물품의 예약대출 및자가반납 시스템
US10296916B2 (en) * 2009-09-11 2019-05-21 Maridee Joy Maraz System and/or method for handling recalled product purchases and/or return/warranty requests
GB2491340A (en) * 2011-04-28 2012-12-05 Keytracker Ltd Locker arrangement with access control via a portable device
WO2015100390A1 (fr) * 2013-12-23 2015-07-02 Parcel Pending Système de casier intelligent et procédé de distribution de colis
EP2892031B1 (fr) * 2014-01-06 2019-07-24 Neopost Technologies Système de casier sécurisé hybride pour l'envoi, le dépôt et la récupération d'expéditions
EP3142085B1 (fr) * 2015-09-12 2022-03-02 Cleveron AS Terminal de colis et procédé d'optimisation de la capacité en colis dans ledit terminal
WO2019083947A1 (fr) * 2017-10-23 2019-05-02 Diebold Nixdorf, Incorporated Machine de transaction automatisée modulaire
JP6751112B2 (ja) * 2018-05-07 2020-09-02 三菱商事株式会社 返品・返却システム、返品・返却サーバ及び返品・返却装置

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US20220270111A1 (en) 2022-08-25
DE102019121454A1 (de) 2021-02-11

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