EP2143258A1 - Système d'information d'abonnés offrant la possibilité d'informer indirectement des abonnés qui ne veulent pas que leur numéro d'appel soit connu - Google Patents

Système d'information d'abonnés offrant la possibilité d'informer indirectement des abonnés qui ne veulent pas que leur numéro d'appel soit connu

Info

Publication number
EP2143258A1
EP2143258A1 EP08716723A EP08716723A EP2143258A1 EP 2143258 A1 EP2143258 A1 EP 2143258A1 EP 08716723 A EP08716723 A EP 08716723A EP 08716723 A EP08716723 A EP 08716723A EP 2143258 A1 EP2143258 A1 EP 2143258A1
Authority
EP
European Patent Office
Prior art keywords
subscriber
network unit
exchange
contacting
data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP08716723A
Other languages
German (de)
English (en)
Inventor
Olaf Geppert
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
telegate AG
Original Assignee
telegate AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from DE102007015454A external-priority patent/DE102007015454A1/de
Priority claimed from DE200710033046 external-priority patent/DE102007033046A1/de
Application filed by telegate AG filed Critical telegate AG
Publication of EP2143258A1 publication Critical patent/EP2143258A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42008—Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6009—Personal information, e.g. profiles or personal directories being only provided to authorised persons

Definitions

  • the invention relates to a system and a method for contacting a subscriber in a telecommunications network.
  • a participant in this case is a person or institution to understand clearly a subscriber identifier, in particular one or more numbers or Rumummernblöcke assigned.
  • a subscriber can communicate via a corresponding terminal, for example a mobile telephone, in the telecommunications network.
  • a telecommunications network does not only mean a single network but also includes the networking of a plurality of different networks, in particular of a plurality of mobile networks and / or fixed networks.
  • the term telecommunications network also includes the Internet and the intranet, possibly in combination with other communication networks.
  • subscribers In telecommunication networks, subscribers often desire to have their respective unique subscriber identifiers not freely given to third parties.
  • mobile subscribers often do not want their mobile number to be made available to subscriber exchanges, in particular information service providers, in order to be able to be queried by third parties.
  • a method is known with which a telecommunication subscriber who does not want to publish his contact information indirectly sends a message which informs the participant about the contacting request of a third party.
  • a searching subscriber can contact a directory assistance service provider who searches for the subscriber sought in a central network station, the central network station being filled with subscriber data from a plurality of telecommunication providers.
  • the contact information of a subscriber found in the central network station is inaccessible to the directory assistance provider. lent or not apparent so that he can not give out the contact information to the seeking party.
  • the directory inquiry service provider can record contact data of the searching subscriber and cause a corresponding message to be transmitted to the requested subscriber, so that he is informed of the contact request of the searching subscriber without being disturbed directly by a call from the searching subscriber.
  • the method of document WO 2004/092878 A2 does not deal with the manner in which access to unpublished contact information in the central network station is prevented.
  • an e-mail message is first generated in the method for transmitting a message to the subscriber sought, which is then sent to the mobile service provider of the searched subscriber, who then transmits a text message, in particular an SMS, to the sought subscriber.
  • the object of the invention is to provide a system and a method for contacting a subscriber in a telecommunication network, which effectively prevent access to the subscriber identifier of a sought subscriber by a subscriber exchange and enable a simple notification of the sought subscriber via a Wegtechniksson a searching subscriber.
  • the system according to the invention for contacting a subscriber in a telecommunications network comprises a central network unit or network station which has access to subscriber data comprising identification data from a plurality of subscribers from one or more databases, the identification data of a respective subscriber containing a subscriber identifier that is unique in the telecommunications network ,
  • at least one Teihiehmervre provided via which identification data detected by a searching subscriber subscriber can be performed and using which with the acquired identification data a search query for the searched subscriber by means of the central network unit can be returned as a search result in the or the databases found participants, which are assigned to the detected identification data, and returned and in the search result the subscriber identifiers of the found subscribers are at least partially specified in each case by an anonymous subscriber reference.
  • the use of the anonymized subscriber reference ensures that the subscriber exchange does not have access to the unique subscriber identifier and also does not have the possibility that the subscriber identifier can be derived from the subscriber reference by the subscriber exchange.
  • the association between subscriber reference and subscriber identifier is thus known only in the central network unit and is not transmitted to the subscriber exchange.
  • the central network unit in the system according to the invention is further configured such that it can contact the subscriber identifier of a subscriber who has been found, in response to a contacting request from the subscriber exchange.
  • the contacting request of the subscriber exchange contains the anonymized subscriber reference of the subscriber found, and the central network unit can assign the anonymized subscriber reference to the subscriber identifier of the subscriber found for contacting the subscriber found.
  • the central network unit directly and directly records a contact with the sought-for subscriber via his subscriber identifier.
  • the invention differs from the prior art, in which there is no direct contact via the subscriber identifier, but first an e-mail to the mobile service provider of the sought subscriber is directed, the only then sends a corresponding text message to the sought participants.
  • the inventive method thus provides a simpler and more efficient way of contacting a found participant.
  • identification data of the searching subscriber are contained in the contacting request of the subscriber exchange. This creates an easy way to avoid an unmissable contact with participants.
  • the central network unit has a data filter with which the identification data of the searching subscriber in the contacting request can be filtered according to predetermined criteria with regard to undesired subscribers and / or subscriber identifiers, in particular with respect to value-added numbers, whereby contacting requests with identification data are undesirable Subscribers and / or subscriber identifiers rejected by the central network entity.
  • Premium numbers are here telephone numbers, in which the caller is charged increased fees for its call.
  • the data filter is configured subscriber-specifically, i. the filter is in each case set up separately for each participant found as a function of subscriber-specific specifications with regard to desired or undesired subscribers.
  • a further protection against misuse of the subscriber data is achieved in a preferred variant of the invention in that the subscriber exchanges only have read access to the data of the central network unit and thus can not manipulate the subscriber data of the network unit.
  • the subscriber identifiers of the subscriber data in the central network unit include mobile numbers or identifiers associated with the mobile numbers or a telephone number to an automatic voice answering machine of the subscriber. For these numbers, protection against abuse is particularly important because the person who is assigned to the mobile number is usually directly accessible via this number.
  • the identification data of a respective subscriber comprise, in addition to its subscriber identifier, one or more of the following data:
  • a subscriber to whose data the central network unit has access can thus be identified via person-specific data, wherein an identification is already possible even if only part of the person-specific data leads to a unique specification of a single subscriber.
  • the subscriber data of a respective subscriber may include data relating to the telecommunications services provided to the subscriber.
  • the central network unit comprises a central database, which is filled with the subscriber data of one or more telecommunications providers, in particular of mobile service providers, wherein the telecommunications providers preferably have read and write access to the central database.
  • the central network unit for contacting the subscriber identifier forwards a call initiated by the subscriber exchange to the subscriber sought.
  • the contacting request according to this variant of the invention thus represents a call to the subscriber identifier by the subscriber exchange, wherein the call is made, for example, by a human operator in the subscriber exchange.
  • This call can be forwarded, for example, to an automatic voice answering machine of the subscriber found, so that a Speech connection between the subscriber exchange and the voice mailbox is established.
  • This voice connection may be, for example, a voice connection between a human operator in the subscriber exchange and the voice mailbox.
  • the human operator can then leave a corresponding message, which is communicated to the found participant that another participant wants to contact him.
  • the operator is given, with what content and in what way he should record the message.
  • the human operator has prefabricated text modules for this purpose.
  • the central network unit transmits to the subscriber exchange in particular the name of the subscriber found and / or the mobile service provider of the subscriber found and / or a call luncher for deactivating a contact via the voice answering machine. This information can then be used by the speech computer or the human operator when recording the voice message on the voice mailbox, thereby achieving personalization of the message.
  • the central network unit can also send out a text message to the subscriber identifier of the subscriber found, wherein the subscriber found can contact the searching subscriber on the basis of the content of the text message.
  • a text message is an SMS message.
  • the subscriber exchange is configured in such a way that it can request data from the searching subscriber, which are subsequently recorded in the text message sent out by the central network unit and / or in the call initiated by the subscriber exchange and forwarded by the central network unit be notified to the voice answering machine of the detected subscriber.
  • the queried data include, in particular, identification data of the searching subscriber, eg a callback number and / or the name of the searching subscriber, and / or the reason for contacting.
  • the text message received by a detected subscriber contains an option with which the subscriber found can prevent the future delivery of such text messages.
  • a subscriber it is easily possible for a subscriber to terminate a contact via such messages without the subscriber having to separately contact the telecommunications provider.
  • a subscriber with a separate text message or by calling a service number - mediated via the central network unit - can enable the delivery of text messages concerning the contacting request of a searching subscriber.
  • the text message is sent by the central network unit on behalf of the telecommunications provider, in which the detected subscriber is registered. This indicates to the subscriber sought that the service offered is a service of his own telecommunications provider.
  • the contacting request of the subscriber exchange can only be sent to the central network unit if in the search result of the search query a single, uniquely identifiable the participant is found.
  • This variant of the invention is used when, for reasons of data protection law, it must be ensured that no identification data of a subscriber from the central network unit is known at all in the subscriber exchange. In this case, communication with a subscriber who has been found is only made possible if the search query allows a sought-after subscriber to be uniquely identified.
  • the subscriber exchange is an information provider in which at least one human operator communicates with a searching subscriber, wherein the human operator asks the searching subscriber for the identification data of the subscriber sought and enters this identification data into the subscriber exchange via a user interface, wherein the human operator or a second human operator enters in a contacting request of the searching subscriber whose identification data in a user interface for generating a contacting request to the central network unit, wherein the human operator preferably has the ability to the requested subscriber via a call and in case the non-achievement of the requested subscriber via a text message containing identification data of the searching subscriber to contact.
  • a computer it is also possible for a computer to be used to query the information instead of a human operator.
  • the directory assistance provider may provide its services via a direct input mask on the screen of the searching subscriber, for example via the Internet, so that the searching subscriber can enter his own identification data as well as the identification data of the sought-for subscriber.
  • the central network unit has access to a plurality of decentralized databases, the databases preferably being databases of different mobile service providers.
  • the central network unit makes a considerable contribution to the coordination of the individual queries; Only through the central network unit, this type of query is only possible. She coordinates the individual queries and leads Then they put together again in an edition that corresponds to a common ordering logic.
  • the subscriber exchange is configured in such a manner that the participants found without their personal data, in particular without their address data, are displayed or output via a corresponding user interface in the subscriber exchange.
  • This variant is used when data protection regulations have to be met. If necessary, to fulfill data protection regulations, it may also be necessary for the subscriber exchange to be configured in such a way that a subscriber found without his or her personal data is only displayed if it has been uniquely identified by the search query.
  • the subscriber exchange is configured such that the participants found are displayed with their person-specific data, in particular with their address data.
  • the subscriber exchange is configured in such a way that a plurality of databases are stored via the
  • Databases can be merged via an application in the subscriber exchange and displayed ordered according to a common logic, the plurality of databases preferably comprises an information database in the subscriber exchange.
  • the search result returned to the subscriber exchange is transferred to a separate unit, in particular to a separate service provider and / or to a separate human operator, for further processing.
  • a separate unit in particular to a separate service provider and / or to a separate human operator
  • the advance payment of the first operator plays a considerable role Role.
  • the search result is not passed on unprocessed, but the first operator predefines the search result and already identifies the sought-after subscriber. This result is then passed to the separate operator.
  • the subscriber exchange can only direct pre-specified search queries to the central network unit, whereby a specified access to subscriber data can be determined via the subscriber exchange.
  • the search result returned to the subscriber exchange contains not only the subscribers specified by anonymized subscriber references but also subscribers specified by subscriber identifiers.
  • a call can be initialized to the subscribers specified by the subscriber identifiers via the subscriber exchange.
  • the invention further comprises a method for contacting a subscriber in a telecommunication network having a central network unit accessing subscriber data comprising identification data from a plurality of subscribers from one or more databases, wherein the identification data of a respective subscriber is in the telecommunication network comprise unique subscriber identifiers, the method comprising the steps of: - acquiring identification data of a subscriber sought by a searching subscriber in at least one subscriber exchange; Carrying out a search query for the searched subscriber by means of the network unit with the acquired identification data, wherein as a search result in the or the databases found participants, which are assigned to the detected identification data, are returned to the subscriber exchange and wherein in the search result, the subscriber identifier of at least partially each specified by an anonymous subscriber reference;
  • the contacting request of the subscriber exchange contains the anonymized subscriber reference of the subscriber found, and the central network unit assigns the anonymized subscriber reference to the subscriber identifier of the subscriber found to contact the subscriber found.
  • identification data of the searching subscriber are preferably included in the contacting request, so that a suitable filter function can be used in the method.
  • the identification data of the searching subscriber in the contacting request are filtered by the central network unit according to predetermined criteria with regard to undesired subscribers and / or subscriber identifiers, in particular with respect to value-added numbers, contacting requests with identification data of undesired subscribers and / or subscriber identifiers central network unit are rejected.
  • the filtering can preferably take place in such a way that filtering is performed separately for each participant found as a function of subscriber-specific specifications. In this way, a "customer-side" filter is created with which a discovered subscriber has the possibility of having individual, unwanted numbers blocked without being completely blocked for the service.
  • the subscriber identifiers of the subscriber data in the central network unit comprise mobile telephone numbers and / or identifiers linked to the mobile telephone numbers and / or a telephone number to a voice answering machine of the subscriber.
  • the central network unit for contacting the subscriber identifier of a found subscriber forwards a call initiated by the subscriber exchange to the subscriber identifier. This call can be sent, for example, to a voice mailbox of the subscriber found, so that a voice connection is established between the subscriber exchange and the voice answering machine.
  • a voice connection can be established between a human operator in the subscriber exchange and the voice answering machine, wherein the human operator can then leave a corresponding message concerning the contacting request of the searching subscriber.
  • a voice connection it is also possible for a voice connection to be established between a voice computer in the subscriber exchange and the voice answering machine, wherein the voice computer leaves a voice message on the voice answering machine, on the basis of whose content the subscriber found can contact the searching subscriber.
  • the central network unit of the subscriber exchange also transmits the name of the subscriber found and / or the mobile service provider of the subscriber found and / or a telephone number for deactivating the service for contacting the subscriber found his answering machine. This information can then be used in the message left by the subscriber exchange on the voice mailbox.
  • a text message is sent to the subscriber identifier for contacting the subscriber identifier of a detected subscriber by the central network unit, wherein based on the content of the text message the detected subscriber can contact the searching subscriber.
  • the text message here is preferably an SMS message.
  • 1A and 1B is a flowchart which represents the executed in an embodiment of the inventive system steps for contacting a subscriber.
  • FIGS. 1A and 1B show, by means of a flowchart, the interaction of the individual components of a system for contacting a subscriber in a telecommunications network.
  • the diagram is divided into an end user level El, in which the so-called A-subscriber Tl is located, which directs a request to a subscriber exchange DA.
  • the subscriber exchange DA is an information service, which is arranged in the information level E2 in FIGS. 1A and 1B.
  • the information service interacts with a database ID, which in the embodiment described here is part of a central network unit in the sense of the claims and is reproduced in the level E3.
  • the central network entity is separate from the database and manages one or more remote databases.
  • the central network unit and the database form a unit, whereby the term "database” used below is to be equated with a central network unit with an associated database
  • the database ID interacts with one or more mobile service providers MC, which operate at the level
  • the database ID can be managed by the mobile service providers themselves or on behalf of the mobile service providers.
  • the A subscriber T1 in a telecommunication network contacts the directory assistance service DA by calling a corresponding access code. arrival number by means of a telecommunication terminal.
  • the A subscriber T1 communicates with a human operator O of the information service, the operator O acquiring the data from a so-called B subscriber T2, the A subscriber reporting this data to the operator.
  • the A-subscriber has the desire to contact the B-subscriber via his mobile phone number. For example, the A-subscriber can search for a B-subscriber with the name "Müller" and the place of residence "Munich".
  • the data After the data has been entered by the operator O who enters the data via a user interface, the data is used to generate a search query via an NDIS (National Directory Inquiry System) query system, whereby the search query uses an NDIS database D of the Information provider and the NDIS database ID is searched.
  • NDIS National Directory Inquiry System
  • other types of query systems or databases can be used instead of using NDIS query systems or NDIS databases.
  • the database ID is hereby filled by one or more mobile service providers MC.
  • the database ID contains data from subscribers / customers of the individual mobile service providers.
  • the two databases D and ID are searched by the search query for relevant entries which correspond, for example, to the search criteria "Müller, Kunststoff.”
  • the hits are then output in a sorted list to the operator O via the NDIS query system , where the list contains both entries from the database D and from the database ID.
  • Person-specific data and application-specific data are stored in the database ID for the participants contained therein.
  • the mobile numbers of the respective participants are stored.
  • the database ID is distinguished by the fact that for the subscribers found according to the search query in the database, their mobile number is not transmitted to the information provider DA.
  • This is realized technically in that the mobile radio numbers of the subscribers are specified by an anonymized subscriber reference, the assignment between subscriber reference and mobile number being known in the database ID, but not to the directory assistance provider DA is transmitted.
  • the information provider will only be notified of the participant reference. In this way it is ensured that no misuse of the mobile number can be operated by the directory assistance provider.
  • the directory service provider can not forward the mobile phone number directly to the A-subscriber Tl.
  • the request for information corresponding to the search query of the operator is displayed in the form of a list.
  • the entries from the database ID are particularly marked by corresponding notes, which are referred to below as the IncognitoCall identifier.
  • mcognitoCall represents a name for the service provided according to the invention, which enables an indirect notification of a subscriber from the database ID, as will be described in more detail below.
  • Person-specific data is preferably also displayed for the subscribers from the database ID displayed in the list, which makes it possible for the operator to specify the subscriber in more detail by means of further inquiries at the subscriber T1.
  • the operator O can find out, in particular by means of communication with the subscriber T 1, the B subscriber T2 with whom the subscriber T 1 wishes to communicate. This is done by asking the A-subscriber for further information from the hit list, in particular for information on the place of residence, such as street, house number and postcode, of the subscriber T2. If the B-subscriber sought by the A-subscriber can be specified, it is now possible for the operator O to initiate a so-called InCognitoCall on his user interface if the B-subscriber originates from the database ID.
  • an IncognitoCall corresponds to the sending of an SMS to the B subscriber, whereby the IncognitoCall identifier mentioned above corresponds to a so-called IncognitoSMS note.
  • entries of subscribers may also be specified by an IncognitoCall identifier in the form of a so-called IncognitoCall note.
  • the subscribers For subscribers with such a note, it is possible to initialize a telephone call by the operator to these subscribers.
  • the subscribers with an IncognitoCall note it should be noted in particular that the subscribers also transmit their mobile phone number to the information provider DA, although this mobile number is not visible to the operator and therefore can not be disclosed. However, the mobile number is required for the call to be set up by the operator, the call then being made directly through the subscriber exchange without the interworking of the network unit ID.
  • the A-subscriber Tl is asked if he agrees to an IncognitoCall for contacting the B-subscriber T2. If this is not the case, the call between the subscriber T1 and the operator O is ended. However, if the subscriber Tl agrees to the IncognitoCall, contact data of the subscriber Tl are detected, which occurs because the operator O asks the subscriber T1 for contact information with which the subscriber T2 instructs the subscriber Tl can achieve. Such information is in particular a callback number, the name of the searching subscriber Tl and possibly a note from which the reason for contacting appears. For the reason of contacting the subscriber Tl can choose in a variant of the invention between urgent, emergency, business and private. Optionally, the subscriber Tl can choose between other or other reasons for contacting.
  • the operator O invokes an input mask when entering the contact data of the A subscriber.
  • the captured data is entered into this input mask.
  • the acquired data is finally transmitted to the database ID, wherein in the transmission and the subscriber reference of the B-subscriber T2 is sent, with which the A-subscriber wants to contact.
  • the call between A-subscriber and DA DA is terminated.
  • SMS Short Message Service
  • the database ID has determined from the transmitted subscriber reference of the B subscriber the correspondingly allocated mobile number of the B subscriber.
  • the transmission of the SMS is initiated directly by the central network unit ID.
  • the B-subscriber T2 receiving the SMS can now send a response to the subscriber Tl via the contact data contained in the SMS or call it. He also has an option in the SMS, the possibility to block the service IncognitoCall future.
  • a message is sent via the database ID to the mobile service provider, who at the next update of the database ID deletes the corresponding subscriber entry from the database or identifies it accordingly.
  • a subscriber can initiate immediate blocking by the central network unit by calling a service number or sending a text message to the central network unit. blocking requests are passed on to the mobile service providers. Similarly, for filtering data corresponding subscriber-specific blocking requests from undesirable subscribers, of which no SMS is to be received, passed on to the mobile service providers.
  • dashed lines and boxes represent an alternative variant for initiating an IncognitoCall. Background for such a variant can u.a. be regulatory requirements.
  • an assignment to a second human operator 02 is carried out after the consent of the subscriber T1 for carrying out the incognito call. In this case, a transfer of the screen of the operator O to the operator 02 takes place.
  • This operator 02 can also be an employee of another company, in particular of another information service provider or service provider, to whom the request is transmitted for processing.
  • Fig. IB furthermore the step of updating the database ID via a daily update by the mobile operators MC is reproduced. Through this daily update new subscribers are deposited in the database ID. Furthermore, the blockages of subscribers for the service IncognitoCall are taken into account by deleting subscriber data which want to block the service from the database ID.
  • the above-described service IncognitoCall enables the mobile operators to provide a further service feature, with which an anonymous contact with the participants of the mobile service provider can be done via an SMS.
  • the mobile service providers determine which subscribers are unlocked for the service feature.
  • the subscriber data contained in the data bank ID are released here by the respective mobile operator.
  • the customers of the respective mobile service provider for the service feature in principle unlocked, but with the exception that customers who enjoy special protection (such as public figures, connections with secret numbers and the like) are initially not activated for this service to To avoid abuse.
  • the subscribers of the respective mobile service provider who are enabled for the service are also preferably given the opportunity to obtain information about their current status with regard to this service feature (i.e., IncognitoCall activated or not activated). For example, this information can be obtained by subscribers through the subscriber self-administration area of their mobile service provider. In addition, the participants are given the opportunity in another variant to be banned for this service via the self-administration area.
  • Another variant, already described above, for changing the status of the service is that a link is contained in each SMS message which is sent on the basis of the service feature IncognitoCall, with which the corresponding subscriber can be blocked for the service.
  • each participant can be automatically unlocked or blocked for a call for a specific service number for the service.
  • the call to this service number is preferably free for the subscriber.
  • the participant is additionally or alternatively given the possibility of blocking by text message.
  • An essential aspect in the implementation of the service described above is that the search service providers a search application is created, with the subscriber data from different mobile service providers can be accessed.
  • a dedicated central database ID is created, although it is also possible for a large number of decentralized databases to be managed via a central network unit.
  • the database is here once filled with a dump and maintained by the mobile operators. The access during the provision of the service takes place with read and write rights for the mobile service providers and with read-only rights for the directory assistance service providers who access the database.
  • the data is managed in a plurality of decentralized databases operating independently of one another, which are located directly with the mobile service providers.
  • a central network unit records the search queries of the individual subscriber exchanges and feeds them to the individual databases.
  • the central network unit receives the feedback from the database and makes it available to the switching units.
  • the central network unit takes over the sending of the SMS or forwarding of the calls, u.U. on behalf of the mobile service providers.
  • the central network unit lock request recorded and forwarded to the mobile service providers.
  • the data transmission between the central network unit and the subscriber exchanges takes place analogously to the variant described above by means of anonymized subscriber references, which, analogously to the above method, provides protection against misuse of subscriber data. This protection against misuse may be necessary due to data protection considerations or due to security reservations of the mobile service providers.
  • the method according to the invention was explained with reference to the sending of an SMS to the B subscriber T2. Additionally or alternatively, however, there is also the realization of a corresponding service with the help of a voice box of the B-subscriber.
  • This service feature is called IncognitoVoicemail.
  • the B-subscriber T2 instead of an SMS message, receives a voicemail on the voicebox of his mobile radio connection. If the A-subscriber Tl agrees with this, the human operator of the DA service DA leaves a message on the B-subscriber's voicebox and asks for a call back.
  • the content of the message is always standardized and it is not allowed for the operator Analogously to the variant described above, it is further ensured that the directory service is not transmitted to the directory inquiry service and displayed to the operator.
  • the operator of the information service acquires the following data of the A-subscriber from the A-subscriber before contacting the B-subscriber's voice box: Salutation First name Last name - Callback number
  • the operator After the operator has detected the details of his person from the A-subscriber, he initiates the call on the B-subscriber's voice box. This can be done via a button in the user interface that is available to the operator.
  • the calling of the voicebox is carried out automatically by dialing the number of the voicebox, without the operator being able to see the number of the voicebox.
  • the operator only the name of the B-subscriber and the respective mobile service providers and a phone number to disable the service are displayed. This call number is used so that the B-subscriber is given the opportunity during the subsequent contacting of his voicebox to have the service InvognitoVoicemail blocked by dialing this number.
  • the technical means for implementing the service IncognitoVoicemail are here separately provided by each information service, the interfaces to the network unit ID are defined by this network unit.
  • the content of the voicemail to be transmitted to the B subscriber is clearly specified to the operator of the information service provider.
  • the message can also be transmitted by an automated system.
  • the message to the B The subscriber is then generated fully automated from the recorded data and recorded after dialing the B subscriber's voice box with the aid of a Text to Speech system.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un système permettant de contacter un abonné (T1, T2) dans un réseau de télécommunication, système comprenant : une unité de réseau centrale (ID) qui a accès aux données abonnés couvrant des données d'identification d'une pluralité d'abonnés (T1, T2) provenant d'une ou de plusieurs banques de données, les données d'identification d'un abonné respectif (T1, T2) contenant un identificateur d'abonné qui est unique dans le réseau de télécommunication; au moins un central d'abonnés (DA), par l'intermédiaire duquel des données d'identification d'un abonné (T2) recherché par un abonné (T1) peuvent être détectées, et par l'intermédiaire duquel, compte tenu des données d'identification détectées, une demande de recherche de l'abonné recherché (T2) peut être effectuée par l'unité de réseau centrale; les abonnés (T2) qui sont retrouvés dans la/ ou les banques de données, en tant que résultat de recherche, et qui peuvent être associés avec les données d'identification détectées, sont renvoyés au central d'abonnés (DA) et, dans le résultat de recherche, les identificateurs des abonnés retrouvés (T2) sont spécifiés, au moins partiellement, par une référence abonné anonyme; l'unité de réseau centrale (ID) est configurée de façon qu'elle soit en mesure de contacter l'identificateur d'abonné d'un abonné trouvé (T2), à la suite d'une demande de contact du central d'abonnés (DA).
EP08716723A 2007-03-30 2008-03-31 Système d'information d'abonnés offrant la possibilité d'informer indirectement des abonnés qui ne veulent pas que leur numéro d'appel soit connu Withdrawn EP2143258A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DE102007015454A DE102007015454A1 (de) 2007-03-30 2007-03-30 System und Verfahren zum Kontaktieren eines Teilnehmers in einem Telekommunikationsnetz
DE200710033046 DE102007033046A1 (de) 2007-07-16 2007-07-16 System und Verfahren zum Kontaktieren eines Teilnehmers in einem Telekommunikationsnetz
PCT/EP2008/002540 WO2008119532A1 (fr) 2007-03-30 2008-03-31 Système d'information d'abonnés offrant la possibilité d'informer indirectement des abonnés qui ne veulent pas que leur numéro d'appel soit connu

Publications (1)

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EP2143258A1 true EP2143258A1 (fr) 2010-01-13

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EP08716723A Withdrawn EP2143258A1 (fr) 2007-03-30 2008-03-31 Système d'information d'abonnés offrant la possibilité d'informer indirectement des abonnés qui ne veulent pas que leur numéro d'appel soit connu

Country Status (2)

Country Link
EP (1) EP2143258A1 (fr)
WO (1) WO2008119532A1 (fr)

Family Cites Families (4)

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Publication number Priority date Publication date Assignee Title
US5926754A (en) * 1995-12-21 1999-07-20 At&T Corporation Directory assistance call processing systems and related methods
US6738468B1 (en) * 2000-01-18 2004-05-18 Bellsouth Intellectual Property Corporation Method for providing additional information to a telephone customer having a non-published telephone number
ZA200508302B (en) * 2003-04-08 2007-01-31 Flatwire Inc System and method of notifying unpublished subscribers of requests for contact information
DE102006024417A1 (de) * 2006-05-24 2007-11-29 Mconnect Ag Verfahren zum Herstellen einer Telefonverbindung

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See references of WO2008119532A1 *

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