EP1629422A1 - Systeme et procede permettant de reserver une position dans une file d'attente - Google Patents

Systeme et procede permettant de reserver une position dans une file d'attente

Info

Publication number
EP1629422A1
EP1629422A1 EP04734028A EP04734028A EP1629422A1 EP 1629422 A1 EP1629422 A1 EP 1629422A1 EP 04734028 A EP04734028 A EP 04734028A EP 04734028 A EP04734028 A EP 04734028A EP 1629422 A1 EP1629422 A1 EP 1629422A1
Authority
EP
European Patent Office
Prior art keywords
queue
customer
receiving
reservation
place
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP04734028A
Other languages
German (de)
English (en)
Other versions
EP1629422A4 (fr
Inventor
Cheh Ngee Goh
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mobilastic Technologies Pte Ltd
Original Assignee
Mobilastic Technologies Pte Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mobilastic Technologies Pte Ltd filed Critical Mobilastic Technologies Pte Ltd
Publication of EP1629422A1 publication Critical patent/EP1629422A1/fr
Publication of EP1629422A4 publication Critical patent/EP1629422A4/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements

Abstract

L'invention concerne un système de réservation (10) permettant à un client de réserver une position dans une file d'attente, comprenant un moyen de communication (14) permettant de recevoir une demande de réservation de position transmise par un client, un moyen de traitement de file d'attente (20) et un système de file d'attente (22) relié fonctionnellement audit moyen de traitement de file d'attente. Le moyen de communication est conçu pour recevoir une demande de réservation de position transmise par un client. Le moyen de traitement de file d'attente est conçu pour traiter cette demande de réservation de position et pour attribuer un identifiant de réservation de position au client indiquant la place du client dans la file d'attente du système de file d'attente. Le moyen de traitement de file d'attente est conçu pour réserver une place dans la file d'attente au nom du client et pour surveiller la place du client dans la file d'attente afin de déterminer quand le client doit être servi. Le moyen de communication est également conçu pour avertir le client lorsque son tour arrive.
EP04734028A 2003-05-26 2004-05-19 Systeme et procede permettant de reserver une position dans une file d'attente Withdrawn EP1629422A4 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
SG200302860 2003-05-26
PCT/SG2004/000138 WO2004104888A1 (fr) 2003-05-26 2004-05-19 Systeme et procede permettant de reserver une position dans une file d'attente

Publications (2)

Publication Number Publication Date
EP1629422A1 true EP1629422A1 (fr) 2006-03-01
EP1629422A4 EP1629422A4 (fr) 2006-11-08

Family

ID=33476167

Family Applications (1)

Application Number Title Priority Date Filing Date
EP04734028A Withdrawn EP1629422A4 (fr) 2003-05-26 2004-05-19 Systeme et procede permettant de reserver une position dans une file d'attente

Country Status (2)

Country Link
EP (1) EP1629422A4 (fr)
WO (1) WO2004104888A1 (fr)

Families Citing this family (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
NO325319B1 (no) * 2004-12-10 2008-03-31 Telenor Asa Fremgangsmate og system for a betjene klienter som forespor en tjeneste fra en tjenesteleverandor
ES2272173B1 (es) * 2005-08-04 2008-03-01 Salvador Romero Gordon Sistema electronico administrador de colas de atencion al publico con aviso anticipado a clientes.
FR2908214B1 (fr) * 2006-10-19 2009-10-16 Adelya Soc Par Actions Simplif Procede et dispositif d'organisation de flux de personnes
WO2007093700A1 (fr) * 2006-02-13 2007-08-23 Adelya S.A.S. Procede et dispositif d'organisation de flux de personnes
IL184889A0 (en) * 2007-07-26 2008-01-20 Yinon Uliel A system and method for time utilization
US8682737B2 (en) 2007-10-22 2014-03-25 Jacek Waksmundzki Universal business to media transaction system, process and standard
EE05372B1 (et) * 2008-09-26 2010-12-15 Novokreshchenov Victor Meetod ja ssteem s?idukite j„rjekorra registreerimiseks, kontrollimiseks ja juhtimiseks piiriletusel
ITLI20080015A1 (it) * 2008-12-30 2010-06-30 Luciano Fantoni Dispositivo per la gestione automatica dei tempi di attesa.
WO2011107933A1 (fr) * 2010-03-02 2011-09-09 Eran Ben-Alexander Gestion de file d'attente
FI9099U1 (fi) * 2010-06-24 2011-02-17 Pizazz Oy Ab Resurssienallokointijärjestelmä
US20140046718A1 (en) * 2011-03-01 2014-02-13 Q-Matic Ab Method and system for queue control
GB2502069A (en) * 2012-05-14 2013-11-20 Zoher Elyas Queuing system and method
CN103456066A (zh) * 2012-05-31 2013-12-18 上海科斗电子科技有限公司 网络叫号系统
EP2936453A1 (fr) * 2012-12-20 2015-10-28 Telefonaktiebolaget L M Ericsson (Publ) Procédé permettant de générer un billet pour un client vers une file d'attente, dispositif mobile et terminal de billets de file d'attente
CL2013001488A1 (es) * 2013-05-24 2014-04-11 Manuel Salas Fehlandt Eduardo Sistema de informacion en linea para telefonos inteligentes, smart phones, pc u otro dispositivo electronico, del conteo del numero de turno en las filas mejorando la espera de los usuarios.
US10402870B2 (en) * 2013-11-05 2019-09-03 Walmart Apollo, Llc System and method for indicating queue characteristics of electronic terminals
CN110637311B (zh) * 2017-05-26 2023-08-22 维萨国际服务协会 轻触预订
CN108091030B (zh) * 2017-12-21 2021-07-27 中国联合网络通信集团有限公司 自动排号处理方法和装置
CN109064620A (zh) * 2018-08-06 2018-12-21 北京三快在线科技有限公司 一种景区排队方法、系统及可读存储介质

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997001917A1 (fr) * 1995-06-26 1997-01-16 Vht, Inc. Procede de rappel automatique d'appels entrants
WO2002077928A1 (fr) * 2001-03-27 2002-10-03 Ab Aurora Invest Surveillance de numeros de file d'attente

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6310952B1 (en) * 1998-07-01 2001-10-30 Lucent Technologies Inc. Telephone access to overly popular services
SE521424C3 (sv) * 1999-12-17 2004-01-08 Wise Ab Q System för att tilldela serviceresurser till användare samt anordning för att upprätthålla minst en kö
SE0101265L (sv) * 2001-04-06 2002-10-07 Sven Prytz Metod och system för tillhandahållande av information om köförhållanden och för inrangering av köande kunder vid serviceställen

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997001917A1 (fr) * 1995-06-26 1997-01-16 Vht, Inc. Procede de rappel automatique d'appels entrants
WO2002077928A1 (fr) * 2001-03-27 2002-10-03 Ab Aurora Invest Surveillance de numeros de file d'attente

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO2004104888A1 *

Also Published As

Publication number Publication date
EP1629422A4 (fr) 2006-11-08
WO2004104888A1 (fr) 2004-12-02

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