EP1337948A1 - Systeme de commande, unite terminale, procede de commande et utilisation de ce systeme de commande - Google Patents

Systeme de commande, unite terminale, procede de commande et utilisation de ce systeme de commande

Info

Publication number
EP1337948A1
EP1337948A1 EP01982188A EP01982188A EP1337948A1 EP 1337948 A1 EP1337948 A1 EP 1337948A1 EP 01982188 A EP01982188 A EP 01982188A EP 01982188 A EP01982188 A EP 01982188A EP 1337948 A1 EP1337948 A1 EP 1337948A1
Authority
EP
European Patent Office
Prior art keywords
ordering
server
unit
terminal
connection
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP01982188A
Other languages
German (de)
English (en)
Inventor
Claus Berno
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Bestil Let APS
Original Assignee
Bestil Let APS
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bestil Let APS filed Critical Bestil Let APS
Publication of EP1337948A1 publication Critical patent/EP1337948A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • ORDERING SYSTEM TERMINAL UNIT, METHOD OF ORDERING AND USE OF AN ORDERING SYSTEM.
  • the invention relates to an ordering system as well as a terminal unit, a method of ordering and use of an ordering system.
  • One well-known ordering system is used in connection with take-away restaurants such as pizzerias.
  • the system requires for the customer to have a computer with an Internet connection whereby he can view the restaurant homepage with a list of different kinds of meals. After picking out a meal , the customer sends the order to the restaurant where the order is automatically printed out on a fax machine .
  • a particular advantage of this system is that the customer does not have to use the phone to call for information regarding the menu or to place an order.
  • the restaurant staff does not have to spend a lot of time answering the phone, especially at inconvenient times. Problems with busy phone lines are also avoided.
  • the system also has several drawbacks.
  • One drawback is, of course, that the customer does not receive confirmation of his order.
  • the order can be
  • a third drawback is the price of the system which is quite high because of the need for a fax machine together with other hardware and software.
  • a fourth drawback is time spent on responding to an order.
  • the restaurant employee has to write a response in hand or on a computer and transmit it back to the customer. If paper or pencil is not at hand or the computer is not turned on, this operation can easily take several minutes.
  • An object of the invention is to create an ordering system that is simple, reliable and easy to use and install .
  • a further object of the invention is to create an ordering system with a reliable response due to a decentralised and distributed structure.
  • the invention relates to an ordering system comprising at least one ordering unit, one or more terminal systems, at least one central computer server comprising at least one registration database for registration of one or more sets of data concerning said at least one ordering unit, at least one assortment database including at least one address of one terminal system, at least one associated set of offers, at least one central control unit adapted to provide representative data from one or more assortment databases to at least one ordering unit upon request by said at least one ordering unit, where said at least one ordering unit may establish a connection to said server, and said server may establish one or more call connections to said at least one terminal system, and at least one terminal unit is adapted to receive one or more calls from said server on a dedicated connection and respond to said server on the basis of such a call.
  • the responder may perform other tasks while responding to the order e.g. start the effectuation of the order.
  • the use of dedicated connections from a central computer server, such as an Internet portal, to the terminal systems insures that the communication always will be received. At the same time, it ensures that the terminal system only receives communication from the server and nowhere else.
  • the dedicated connection works as a sort of communication filter between the terminal system and the server.
  • the associated set of offers always has at least one address of a terminal system.
  • the address may e.g. be a telephone number or an IP address.
  • said dedicated connection is a circuit-switching connection, it is possible to establish the dedicated connection in a preferred manner.
  • Circuit-switching is a type of connection by means of which a physical path is obtained for and dedicated to a single connection between two end-points, primarily between the server and the terminal units, in the ordering system for the duration of the connection.
  • the circuit-switching connection may be any kind of connection capable of transferring communication e.g. connections on land, by satellite or mobile/cellular telecommunication network systems .
  • a dedicated connection is one or more B or D channels of an ISDN connection, it is possible to create an ordering system that may be used on a worldwide basis.
  • the ISDN connection will also be a fast and reliable connection between a customer and a supplier when typically the customer has acquired the right to a connection.
  • the connection will always be present and have a defined minimum speed.
  • said terminal system includes a terminal unit and/or a printer and/or a credit card reader, it is possible to create a very compact system with a number of different functions which are usually required by a business such as a restaurant .
  • the functions include the possibility of receiving orders, confirming orders, documenting orders and finally receiving payment from the customer. It is relevant to minimise the size of the terminal system as space on the counter of i.e. a restaurant is usually quite limited.
  • the terminal system will be easy to install as it only requires a connection between the system and a telephone socket .
  • connection between the elements of a terminal system will also be easy to establish by means of cables or plugs in the side of each element.
  • An example is an order indicator which notifies the owner of the system of the fact that an order has been received.
  • the indicator could be any kind of apparatus signalling with light or sound such as a light bulb or a loudspeaker.
  • the terminal system After connecting the elements, the terminal system will be ready for use .
  • a terminal unit and a printer may be integrated in the same housing.
  • the terminal unit is manually operated, it is possible to ensure a fast and correct response to an order.
  • the response may simply be a "yes" or "no" to the order. Usually, this will be when the order includes the time of pick-up or an interval specifying the time of pick-up of the order e.g. from the store or restaurant. However, if the order has no related time interval, the terminal unit may be used to specify the time at which the order may be picked up .
  • the terminal unit may specify a later time of pick-up if the suggested time is not possible e.g. by responding "No but XX.XX is possible" to the sender of the order.
  • said ordering unit includes a computer with the possibility of establishing an Internet connection, it is possible to create an ordering system to be used on a worldwide basis.
  • the Internet is accessible by computers from all over the world which ensures widespread use of the ordering system.
  • said calls include one or • more data packets, it is possible to establish a fast data transfer.
  • the terminal unit may easily extract the address to which it is supposed to respond.
  • said at least one identification characteristic comprises one or more addresses of said at least one central computer server (12) , such as one or more telephone numbers, it is possible ensure that the terminal unit will always respond to the right server identification characteristics. This is especially advantageous if the server needs to change an address which may be performed without involving the terminal units.
  • the server identification characteristics include at least two different characteristics, e.g. two telephone numbers, in order to establish a first connection and in the event that the connection fails or is disconnected, it is possible to establish a second connection.
  • the invention relates to a terminal unit (15) for an ordering system including at least one central computer server (12) , said unit comprising at least one display (34) for displaying an order, at least one button (40; 43) for responding to an order displayed on said display (34) to said computer server (12) , at least one terminal unit identification characteristic, means for providing one or more identification characteristics of said at least one central computer server (12) , and means capable of sending a message to said at least one identification characteristic.
  • the terminal system it is also possible to enhance different characteristics of the system. By choosing a design that makes the terminal system water or dust proof, it is possible to enhance the easiness with which the surface of the system may be cleaned at the same time .
  • responding usually means that the unit responds in some way with a data signal .
  • No signal may indicate refusal of an order in an embodiment.
  • the terminal unit may also be a computer with a program ensuring that a dedicated connection is established to the address of the Internet portal. Also, the program should ensure that the computer is not receiving communication from places other than the Internet portal .
  • said means for providing one or more identification characteristics includes memory means (35) for holding one or more identification characteristics of said at least one central computer server (12) , it is possible to create a pre-programmed system which does not require configuration by the user before use.
  • said unit includes at least one protocol means, an advantageous embodiment of the invention has been achieved.
  • the protocol recognises the configuration of calls, e.g. the configuration of the data packets, from the central computer server and, thus, ensures that calls with different configurations are rejected by the terminal unit.
  • said protocol means extracts at least one security code, such as a password or a code key, from calls transmitted by said at least one central computer server (12) , it is possible to provide the calls, e.g. data packets, with a code allowing only properly coded calls to connect with and enter the terminal unit. If a call fails to provide the correct password or a code key, the call will be disconnected from the terminal unit.
  • the security code of the server may be compared with a reference code in the terminal unit .
  • the reference code may be part of a software program in the unit which performs the comparison or it may be a separate hardware solution, e.g. a "dongle".
  • said protocol means provides at least one security code, such as a password or a code key, to said message, it is possible to ensure that only properly coded communication from terminal units to the server actually enter the receiving server.
  • the security code provided by the terminal unit may be compared with a reference code in the server.
  • the reference code may be part of a software program in the server which performs the comparison or it may be a separate hardware solution, e.g. a "dongle".
  • said unit has at least one button for altering the content of said at least one assortment database, it is possible to change or remove offers displayed to the customers in an easy and direct manner.
  • the terminal unit may have direct and instant access to the place where the offers are displayed.
  • the nature of the changes made by the terminal unit include complete removal of a product or content changes which only involve a few steps, such as raising or lowering prices. For more substantial changes, a normal computer should be used.
  • said means capable of sending a message comprises telephone means, such as mobile telephone means, it is possible to create a terminal unit which requires no wiring in order to communicate with the central computer server.
  • said unit is a handheld unit including a wireless connection, it is possible to establish a quick respond.
  • the person actually holding the handheld unit is usually also the person executing the order, or is in close proximity to the person executing the order, and may thus provide a more reliable response to an order together with the time of delivery.
  • the response time to an order may be decreased even more.
  • the wireless connection from the handheld unit to the server may be established with mobile/cellular telephone or other radio communication means in the unit.
  • fig. la shows an ordering system according to the invention
  • fig. lb shows the system with a another communication path
  • fig. 2 shows a central computer server to be used by the ordering system
  • fig. 2a shows a part of the central computer server from fig. 2 in detail
  • fig. 3 shows a terminal unit
  • fig. 4 shows a terminal unit e.g. to be used by take-away restaurants.
  • Figure la shows an ordering system comprising a computer 10a; 10c, an Internet portal 12 and a number of terminal systems 14a; 14g.
  • the computer is operated by a person interested in ordering an item or a service from a supplier having a terminal system.
  • the person may visit the Internet portal through a connection 11, which includes the Internet 19.
  • the connection is a telephone line. From the Internet portal, individual connections to a number of terminal systems are made available and these connections may also be telephone lines.
  • the computer normally includes a central unit 102 with a CPU, memory modules, etc. and different peripheral units such as reading drives. It also includes a monitor 103 and a keyboard 101, both connected to the central unit.
  • a connection 11 from an ordering unit 10b is established through the Internet 19 to the Internet portal 12.
  • the ordering unit 10b places an order which is forwarded to a terminal system 14a by means of a dedicated connection 13.
  • the terminal system 14a makes a response on the order to the Internet portal 12. The response is sent back to the ordering unit 10b.
  • the person having an ordering unit used for placing an order of a product or a service with a supplier contacts the Internet portal via an Internet connection.
  • the portal he will register if it is his first visit to the portal or simply enter his personal registration number to allow the portal to identify him.
  • the portal After accessing the assortment databases of the portal, he chooses the product or service he wishes to acquire and specifies a time frame in which the order should be ready for pick-up.
  • the portal transmits the order including the time frame to the terminal system of the selected supplier.
  • the supplier may accept the order without objections by sending an acceptance signal back to the portal .
  • the portal then informs the person that the order has been accepted.
  • the Internet portal is shown and in fig. 2a a part of the portal is shown in detail.
  • the person has to provide personal information to a registration database 22.
  • the information is an e-mail address of the computer being used.
  • the address information will usually include the full name and address of the person.
  • the person receives a customer registration number which must subsequently be used when entering the Internet portal .
  • the registration number could e.g. be the e-mail address of the person using the computer or any other word chosen by that person.
  • the address information in the registration database 22 is divided into sets of address information comprising first identification data 22a and additional identification data 22b on each person.
  • first identification data 22a is the registration number of the person, such as an e-mail address
  • the additional information 22b may be the full name and address of the person together with information about the person's sex, age, taste, etc.
  • telephone numbers including mobile telephone numbers, may be entered and thereby make it possible for the Internet portal to contact the person on the telephone e.g. by sending a SMS message.
  • the Internet portal 12 also includes a number of assortment databases, each comprising address information
  • the assortment databases may be displayed to the person in a non-edited manner and hereby provide the opportunity of directly picking a preferred database among what is usually a large amount of databases .
  • a central control unit 20 of the Internet portal may select a number of databases to be displayed on the basis of the information on the person in the registration database. If the person has only submitted the town or area in which he or she lives, this may be used to display a number of suppliers in that town or area.
  • the central control unit 20 may help the central control unit 20 display the right collection of databases.
  • the Internet portal could actively direct information to the person when being provided with knowledge of a person's preferences.
  • This could be commercials or similar information from the suppliers having a terminal system.
  • the information could i.e. be about a new supplier in the same town as the person in question when the supplier matches the preferences of that person.
  • this kind of service is optional in the embodiment but could provide the person with some advantages such as discounts in connection with placing of an order with the supplier.
  • the information contained in an assortment database may be a set of offers 24a; 24c, such as products or services provided by the supplier. Every set of offers 24a; 24c is linked with the address information 23a; 23c on the supplier in a list.
  • the products or services are selectable by the person by means of a computer after having performed the necessary registration.
  • the selected products have to be confirmed by the person to ensure that the selected products do in fact correspond to those ordered by the person from the supplier.
  • the display of products or services includes an electronic ordering cart.
  • the electronic ordering cart is shown to the customer in the same screen picture as the products or services.
  • the customer can hereby directly and instantly see the orders he places in the electronic ordering cart. It will also be possible to "drag" offers to the electronic ordering cart and remove orders from the electronic ordering cart in a similar way.
  • the construction with one screen picture comprising all features to select and order a product or service is very advantageous, especially because it reduces the number of actions necessary to place an order for a product or service. Not having to visit more than one page also enhances the user-friendliness significantly.
  • the assortment databases will preferably be Internet pages where the suppliers have access to their own pages.
  • the suppliers have access to their own pages.
  • the suppliers it is possible for the suppliers to ensure that the information and lists of products are correct. Also, they have the possibility to make changes on the pages i.e. alter prices of certain products.
  • the order is transmitted by the Internet portal to the desired terminal system.
  • the terminal system 14a; 14g includes a terminal unit 15, shown in figure 3, connected to a telephone line.
  • the unit has the ability to receive, display and transmit information when receipt and transmission of information to the telephone line takes place through an internal input/output unit such as an adapter or a modem.
  • the adapter will normally be an ISDN adapter or a similar digital adapter such as an ADSL adapter.
  • the Integrated Services Digital Network is a set of standards for digital transmission over telephone lines through an ordinary copper wire type or similar wire types.
  • An ISDN connection comprises a number of B channels and one D channel, where the B channels carry data, voices and other services.
  • the D channel usually carries control and signalling information.
  • a normal ISDN connection consists of 2 B channels and one D channel but may have several B channels if necessary.
  • the ordering system will use one or more of the ISDN B channels to facilitate communication between the Internet portal and a computer or the terminal systems.
  • the channels will be dedicated to the ordering system ensuring a safe and fast connection.
  • the ISDN D channel is used to communicate with. Because of its status as control and signal information carrier, this channel is always open.
  • the terminal unit 15 comprises a control unit 31 which controls receipt and transmission of communication through the input/output unit 30, i.e. the ISDN adapter and through one more I/O ports 32, to potential peripheral equipment such as a printer 17 or a card reader 18.
  • the control unit 31 also controls a display 34 where the display is used to display communication from the Internet portal.
  • the display 34 may also be used to display communication from the terminal unit to the Internet portal 12 entered by means of a keyboard 33 at the front of the terminal unit .
  • analogue modem it is also possible to connect an analogue modem to the telephone line.
  • the analogue modem has a serious drawback in that the connection to the telephone line takes too long to be advantageous .
  • the computer is replaced by a WAP telephone using its ability to access the Internet and the Internet portal in a normal wireless manner. It is understood that other types of equipment can be used instead of a computer or a WAP telephone as long as they have the ability to access the Internet.
  • connection between the Internet and a computer or a terminal system is normally a telephone line but could also be another kind of wired or wireless connection.
  • the ordering system may be used by a wide variety of businesses and restaurants and by take-away restaurants in particular. Especially table reservations and orders from menus in restaurants may be advantageous.
  • Another field of application may be as booking systems in hotels, cinemas, theaters, car rents or airports. Also, booking systems for car repair shops or florists or similar places are possible fields of applications.
  • Another field of application may be as an ordering system in supermarkets and shops in general where the system will be combined with manual or automatic location of the products ordered by the customer.
  • the Internet portal may also record different data relating to e.g the nature of the traffic to the individual terminal systems. This will provide valuable information about the customers such as the nature of their orders and their location. On the basis of this information, the right combination of shops or restaurants may be offered to customers in a certain area.
  • the discount may also be offered by the owner of the Internet portal to some of the owners of the terminal systems e.g. to reward frequent use of the terminal systems .
  • each purchase or order arranged over the Internet portal will include a fee to the owner of the portal .
  • terminal unit 15 is shown and is intended for use in e.g. a take-away restaurant in this particular example.
  • the front of the unit has a display 34 divided into two parts where the first part 47 is dedicated to displaying received communication from an Internet portal 12 and the second part 46 is dedicated to displaying the communication entered by means of number of buttons 40; 44 also placed at the front of the terminal unit.
  • buttons 42, 43 are dedicated to either accepting, refusing or proposing different times of delivery of an order.
  • Another two buttons 40, 41 are dedicated to entering a time minimum and a time maximum if an order is accepted, i.e. a time interval within which an order will be ready.
  • buttons 40, 41 may be used to suggest another time or time interval of delivery if an order can not be delivered at the desired time.
  • the customer placing the initial order may then respond e.g. by confirming the suggested time or time interval of delivery.
  • a fifth button 44 is dedicated to editing the content of the Internet page displaying the offers of the restaurant.
  • the offers may be displayed in the display 34 of the terminal unit 15 and changes be made by means of the fifth button 44 together with the rest of the buttons 40; 43 e.g. with the maximum and minimum buttons 40, 41.
  • An example may be the price of a meal which needs to be reduced or increased.
  • the fifth button 44 and the maximum or the minimum button 40, 41 it is possible to change the price on the Internet page from the terminal unit .
  • 10a; 10c ordering unit such as a computer
  • control unit 32 I/O ports 33. keyboard 34. display

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention porte sur un système de commande comprenant au moins une unité de commande, un ou plusieurs systèmes terminaux et au moins un serveur d'ordinateur central. Ce serveur comprend au moins une base de données d'enregistrement conçue pour enregistrer un ou plusieurs ensembles de données concernant cette ou ces unités de commande. Ledit serveur contient également au moins une base de données d'assortiments comprenant au moins une adresse d'un système terminal et au moins un ensemble associé d'offres, au moins un système de contrôle central conçu de manière à fournir des données représentatives extraites d'une ou plusieurs bases de données d'assortiments et envoyées vers au moins une unité de commande sur demande de cette ou ces unités de commande. Ladite unité peut établir une connexion avec ledit serveur, lequel peut établir une ou plusieurs connexions d'appel vers ce ou ces systèmes terminaux. L'unité terminale susmentionnée est conçue de manière à recevoir au moins un ou plusieurs appels dudit serveur par connexion spécialisée et répondre audit serveur sur la base de cet appel. L'invention concerne également une unité terminale conçue pour être utilisée dans un système de commande, un procédé de commande et l'utilisation d'un système de commande.
EP01982188A 2000-11-02 2001-11-02 Systeme de commande, unite terminale, procede de commande et utilisation de ce systeme de commande Withdrawn EP1337948A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DKPA200001645 2000-11-02
DK200001645 2000-11-02
PCT/DK2001/000726 WO2002037347A1 (fr) 2000-11-02 2001-11-02 Systeme de commande, unite terminale, procede de commande et utilisation de ce systeme de commande

Publications (1)

Publication Number Publication Date
EP1337948A1 true EP1337948A1 (fr) 2003-08-27

Family

ID=8159819

Family Applications (1)

Application Number Title Priority Date Filing Date
EP01982188A Withdrawn EP1337948A1 (fr) 2000-11-02 2001-11-02 Systeme de commande, unite terminale, procede de commande et utilisation de ce systeme de commande

Country Status (3)

Country Link
EP (1) EP1337948A1 (fr)
AU (1) AU2002213834A1 (fr)
WO (1) WO2002037347A1 (fr)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH06110907A (ja) 1992-08-29 1994-04-22 Nittetsu Eretsukusu:Kk 持ち帰り弁当のリモート店舗システム
JPH0871203A (ja) 1994-09-05 1996-03-19 Tele Syst:Kk ボウリング場管理システム
US5691494A (en) 1994-10-14 1997-11-25 Yamaha Corporation Centralized system providing karaoke service and extraneous service to terminals
WO2000065514A2 (fr) 1999-04-27 2000-11-02 I3E Holdings, Llc Systeme de passation de commande a distance

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1986007175A1 (fr) * 1985-05-31 1986-12-04 Ncr Corporation Systeme de commande pour restaurants
NO179888C (no) * 1993-12-17 1998-05-27 Bellboy International As Bestillingssystem
US5991739A (en) * 1997-11-24 1999-11-23 Food.Com Internet online order method and apparatus
GB2343023A (en) * 1998-10-21 2000-04-26 Global Si Consultants Limited Apparatus for order control
AU2001231197A1 (en) * 2000-01-26 2001-08-07 Domino's Pizza Pmc, Inc. Method and system for routing food orders over a computer network

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH06110907A (ja) 1992-08-29 1994-04-22 Nittetsu Eretsukusu:Kk 持ち帰り弁当のリモート店舗システム
JPH0871203A (ja) 1994-09-05 1996-03-19 Tele Syst:Kk ボウリング場管理システム
US5691494A (en) 1994-10-14 1997-11-25 Yamaha Corporation Centralized system providing karaoke service and extraneous service to terminals
WO2000065514A2 (fr) 1999-04-27 2000-11-02 I3E Holdings, Llc Systeme de passation de commande a distance

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of WO0237347A1

Also Published As

Publication number Publication date
WO2002037347A1 (fr) 2002-05-10
AU2002213834A1 (en) 2002-05-15

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