EP0982697B1 - Procédé et dispositif pour traiter dans une unité centrale un appel d'urgence transmis par un véhicule - Google Patents

Procédé et dispositif pour traiter dans une unité centrale un appel d'urgence transmis par un véhicule Download PDF

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Publication number
EP0982697B1
EP0982697B1 EP99250263A EP99250263A EP0982697B1 EP 0982697 B1 EP0982697 B1 EP 0982697B1 EP 99250263 A EP99250263 A EP 99250263A EP 99250263 A EP99250263 A EP 99250263A EP 0982697 B1 EP0982697 B1 EP 0982697B1
Authority
EP
European Patent Office
Prior art keywords
vehicle
breakdown
centre
emergency
request message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
EP99250263A
Other languages
German (de)
English (en)
Other versions
EP0982697A2 (fr
EP0982697A3 (fr
Inventor
Paul Dipl.-Ing Aengenendt
Stefan Dr. Vieweg
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Vodafone GmbH
Original Assignee
ATX Europe GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by ATX Europe GmbH filed Critical ATX Europe GmbH
Publication of EP0982697A2 publication Critical patent/EP0982697A2/fr
Publication of EP0982697A3 publication Critical patent/EP0982697A3/fr
Application granted granted Critical
Publication of EP0982697B1 publication Critical patent/EP0982697B1/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G08—SIGNALLING
    • G08G—TRAFFIC CONTROL SYSTEMS
    • G08G1/00—Traffic control systems for road vehicles
    • G08G1/20—Monitoring the location of vehicles belonging to a group, e.g. fleet of vehicles, countable or determined number of vehicles
    • G08G1/205—Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/008—Registering or indicating the working of vehicles communicating information to a remotely located station

Definitions

  • the invention relates to a method for processing a vehicle a breakdown emergency call center and a device to carry out the procedure.
  • the object of the invention is to provide one as possible simple, inexpensive, ergonomic and efficient process for Processing one from a vehicle to a breakdown service center or Service center sent breakdown emergency call, which is particularly good Identification of the type of breakdown, as well as the provision of a device to carry out the procedure.
  • the task is performed by the independent Claims resolved.
  • the method according to the invention does not allow only an optimized identification of the vehicle in terms of age, number plate, type etc., but also a collection of vehicle condition data for simplification determining the cause of the breakdown. This makes breakdown assistance significant facilitated.'
  • Vehicle status data can in particular show the wear of the vehicle relevant data and / or states of aggregates of the vehicle Data and / or data relating to the driving behavior of the vehicle before the breakdown contain. This can affect the condition of aggregates of the vehicle Data, especially data about the temperature of aggregates (such as engine block or brakes) and / or degrees of filling of containers with oil, petrol, cooling water, Brake fluid etc.
  • the vehicle expediently carries out a diagnosis to create the vehicle status data from, for example, the detection of temperatures, Filling tanks with water, oil etc. and / or driving behavior before Breakdown can affect.
  • the request message from the breakdown emergency service center to one Service center transmits which the breakdown service center due to a in the identification contained in the request message (e.g. the telephone number through CLIP) identified, the service center the request message to the previously by the Breakdown emergency call to the service center forwards identified breakdown vehicle.
  • a service center is the integration of the breakdown emergency service into others Services and databases as well as pretreatment of breakdown calls in the Service center enables.
  • security functions such as Identification functions to be implemented in the service center for example, to avoid anyone other than the breakdown call center Reads vehicle status data from a vehicle. This is especially so useful if the diagnostic request sent from the service center to the terminal contains a service center identification.
  • the transmission between the vehicle and the service center takes place expediently by radio, in particular mobile radio, in particular in the form of a Short message (SMS).
  • radio in particular mobile radio, in particular in the form of a Short message (SMS).
  • SMS Short message
  • the vehicle 1 shows a vehicle 2, a service center, which has stopped on a road 1 3 and a breakdown emergency call center 4.
  • the vehicle 2 has one Mobile radio antenna 5 for communicating with the service center 3 (via a not shown cellular network), which (here via a cellular antenna 6) per Cellular is accessible.
  • a terminal 7 transmits in the vehicle 2 automatically (especially after accidents) or upon input by a vehicle occupant out an emergency call 14 to the service center, which this to the Emergency call center forwards (9).
  • the breakdown call center sends one Request message 10 to the service center 3, which sends this request message to the Vehicle 2 forwards (10a).
  • the request message (10, 10a) prompts the vehicle 2 to make a diagnosis to create or to use existing diagnostic data and diagnostic data to the service center 3 (11), whereupon the service center 3 are further transmitted (12) to the breakdown emergency center 4.
  • Fig. 2 illustrates the timing of the messages transmitted between one Terminal 7 of a vehicle, a service center (designated as a service operator) 3 and a breakdown center 4.
  • the service center 3 On a breakdown emergency call 14 of the terminal 7 of the motor vehicle at the service center 3, the service center 3 transmits the breakdown emergency call 9 to Emergency call center 4 continues.
  • the breakdown center 4 sends one Request message 10 to the service center, which sends this (10) to the terminal 7 forwards (10a), which (7) already from the service center 3 after the emergency call 4 (based on the terminal caller phone number, etc.); the Forwarding 10a of the request message as well as the breakdown emergency call 14 by Mobile communications take place.
  • Vehicle diagnostic data can for example the temperature of the engine, the temperature of brakes, the Temperature of the cooling water, the degree of filling of the containers for oil, cooling water, Brake fluid, wear data of different aggregates etc. by a Diagnostic data that can be recorded in the vehicle; if necessary, they can also Contain information about driving behavior before the breakdown, in particular Vehicle speed, engine revs, brake application, etc.
  • a very efficient breakdown assistance is made possible in the breakdown emergency service center 4.
  • specific instructions can be given to remedy them by radio directly or via the service center 3 to the terminal device 7 in the vehicle be transmitted. It is also possible to find the right one for a breakdown vehicle Provide spare parts if in the breakdown service center 4 due to Diagnostic data and a possibly carried out revision the type of breakdown, especially the defective or possibly defective units in the vehicle can be determined.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)
  • Alarm Systems (AREA)
  • Electric Propulsion And Braking For Vehicles (AREA)
  • Electrical Discharge Machining, Electrochemical Machining, And Combined Machining (AREA)

Claims (7)

  1. Procédé de traitement d'un appel de secours de dépannage (14) émis par un véhicule vers un central de service d'appels de secours de dépannage ou un central de service, dans lequel des données d'état du véhicule importantes pour la nature de la panne sont demandées par le central de service d'appels de secours de dépannage (4) au véhicule (2) par un message de demande (10) après la réception de l'appel de secours, et dans lequel les données d'état du véhicule sont transmises en retour (11, 12) par un terminal (7) du véhicule (2).
  2. Procédé selon la revendication 1,
       caractérisé en ce que
       le message de demande (10) est transmis (10) par le central de service d'appels de secours de dépannage (4) à un central de service (3), lequel (3) constate l'autorisation du central de service d'appels de secours de dépannage (4) sur la base d'une identification contenue dans le message de demande (10), et en ce que le central de service retransmet (10a) le message de demande (10) au véhicule (7, 2) identifié par l'appel de secours de dépannage (14) auprès du central de service (3).
  3. Procédé selon l'une des revendications précédentes,
       caractérisé en ce que
       le véhicule effectue un diagnostic pour l'établissement des données d'état du véhicule.
  4. Procédé selon la revendication 3,
       caractérisé en ce que
       la demande de diagnostic (10a) envoyée par le central de service (3) au terminal (7) contient une identification implémentant l'autorisation de la demande de diagnostic.
  5. Procédé selon l'une des revendications 3 ou 4,
       caractérisé en ce que
       la transmission entre le véhicule (2, 7) et le central de service (3) est effectuée par radiotéléphonie, notamment par radiotéléphonie mobile, notamment par message court, par l'intermédiaire d'un réseau de radiotéléphonie mobile.
  6. Procédé selon l'une quelconque des revendications précédentes,
       caractérisé en ce que
       un appel de secours de dépannage (4) d'un véhicule (2, 7) contient une ou plusieurs des zones de données de causes de panne, un texte pouvant être librement défini, des données définissant le fabricant du véhicule.
  7. Central de service, comportant
    une mémoire avec un programme destiné à la mise en oeuvre du procédé selon l'une quelconque des revendications précédentes,
    un dispositif (6) de communication par radiotéléphonie destiné à la communication avec un terminal (7) de véhicule,
    un dispositif de communication par radiotéléphonie ou par réseau fixe destiné à la communication avec un central de service d'appels de secours de dépannage,
    un dispositif d'identification destiné à l'identification d'un central de service d'appels de secours de dépannage (4) relié au central de service, et émettant un message de demande.
EP99250263A 1998-08-17 1999-08-03 Procédé et dispositif pour traiter dans une unité centrale un appel d'urgence transmis par un véhicule Expired - Lifetime EP0982697B1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE19838343 1998-08-17
DE19838343 1998-08-17

Publications (3)

Publication Number Publication Date
EP0982697A2 EP0982697A2 (fr) 2000-03-01
EP0982697A3 EP0982697A3 (fr) 2001-02-07
EP0982697B1 true EP0982697B1 (fr) 2004-10-06

Family

ID=7878494

Family Applications (1)

Application Number Title Priority Date Filing Date
EP99250263A Expired - Lifetime EP0982697B1 (fr) 1998-08-17 1999-08-03 Procédé et dispositif pour traiter dans une unité centrale un appel d'urgence transmis par un véhicule

Country Status (4)

Country Link
EP (1) EP0982697B1 (fr)
AT (1) ATE279001T1 (fr)
DE (1) DE59910718D1 (fr)
ES (1) ES2226276T3 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3764313A1 (fr) 2019-07-08 2021-01-13 Volkswagen Ag Procédé de fourniture des informations de dommages d'un véhicule automobile à un point d'information externe, ainsi que véhicule automobile et système d'appel d'urgence en cas de panne de véhicule

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2816741B1 (fr) * 2000-11-10 2003-03-14 Renault Dispositif et procede d'aide au diagnostic d'un vehicule automobile
JP4816992B2 (ja) 2001-01-31 2011-11-16 マツダ株式会社 車両の遠隔故障診断用サーバ、車両の遠隔故障診断方法、遠隔故障診断用プログラム、及び、車載の遠隔故障診断装置
DE10145906A1 (de) 2001-09-18 2003-04-10 Bosch Gmbh Robert Verfahren zur Durchfühung einer Ferndiagnose bei einem Kraftfahrzeug, Fahrzeugdiagnosemodul und Servicecenter
FR2837525B1 (fr) * 2002-03-22 2005-01-14 Renault Dispositif et procede de diagnostic a distance du circuit de refroidissement d'un moteur de vehicule automobile
DE10243093B4 (de) * 2002-09-16 2020-10-15 Volkswagen Ag Vorrichtung und Verfahren zum System-Check von Fahrzeugen
WO2008053035A1 (fr) 2006-11-02 2008-05-08 Continental Teves Ag & Co. Ohg Procédé pour avertir des véhicules de situations de danger en fonction de la position
DE102006054582A1 (de) * 2006-11-20 2008-05-29 Siemens Ag Verfahren zur Übermittlung einer Unfallnachricht
CN104216391B (zh) * 2013-05-31 2017-04-19 广州汽车集团股份有限公司 汽车解码器识别车型的方法

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5687215A (en) * 1995-04-10 1997-11-11 Ford Motor Company Vehicular emergency message system
AUPP073097A0 (en) * 1997-12-03 1998-01-08 Australian Arrow Pty Ltd Vehicle assistance system

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3764313A1 (fr) 2019-07-08 2021-01-13 Volkswagen Ag Procédé de fourniture des informations de dommages d'un véhicule automobile à un point d'information externe, ainsi que véhicule automobile et système d'appel d'urgence en cas de panne de véhicule

Also Published As

Publication number Publication date
ATE279001T1 (de) 2004-10-15
DE59910718D1 (de) 2004-11-11
ES2226276T3 (es) 2005-03-16
EP0982697A2 (fr) 2000-03-01
EP0982697A3 (fr) 2001-02-07

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