EP0626665B1 - Verfahren zur Auswahl und Lieferung eines Dienstes gegen Bezahlung - Google Patents

Verfahren zur Auswahl und Lieferung eines Dienstes gegen Bezahlung Download PDF

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Publication number
EP0626665B1
EP0626665B1 EP94201275A EP94201275A EP0626665B1 EP 0626665 B1 EP0626665 B1 EP 0626665B1 EP 94201275 A EP94201275 A EP 94201275A EP 94201275 A EP94201275 A EP 94201275A EP 0626665 B1 EP0626665 B1 EP 0626665B1
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EP
European Patent Office
Prior art keywords
user
parameter
screen
ticket
values
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
EP94201275A
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English (en)
French (fr)
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EP0626665A1 (de
Inventor
Thierry Brusseaux
Didier Lehoux
Serge Barbe
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Schlumberger SA
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Schlumberger SA
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Filing date
Publication date
Application filed by Schlumberger SA filed Critical Schlumberger SA
Publication of EP0626665A1 publication Critical patent/EP0626665A1/de
Application granted granted Critical
Publication of EP0626665B1 publication Critical patent/EP0626665B1/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B1/00—Machines for printing and issuing tickets
    • G07B1/02—Machines for printing and issuing tickets employing selectable printing plates
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/42—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for ticket printing or like apparatus, e.g. apparatus for dispensing of printed paper tickets or payment cards

Definitions

  • the present invention relates to a device allowing the delivery, against payment in cash or by credit card for example, of a service such as a ticket.
  • the device of the invention also allows the user to choose the service which suits him, from different possible choices, as a function of different parameters, each of the parameters being able to take several values.
  • the user chooses the ticket he wishes, depending for example on the destination, the price, and the one-way or round trip type.
  • Such automatic dispensers are experiencing a great development and are made necessary in view of the constant increase in the number of passengers, and the trend towards a decrease in ticket dispensing counters, which requires a large staff.
  • the user must be able to choose, validate and settle the corresponding amount in a minimum number of operations.
  • the user appreciates on the one hand to remain in control of the selections which he operates, and in particular of the order of the parameters chosen and on the other hand to be able to go back " "in the event of an error without a false maneuver either leading the user to abandon the transaction, or (if it is prolonged due to the slowness of the device or its lack of user-friendliness) causes impatience and dropping potential users from the queue.
  • the distributors must have very great flexibility of use, that is to say propose a large number of parameters, the latter being able to take a very large number of values, in particular for destinations (up to 100 for example). Also, it is desirable to issue different tickets without increasing the complexity of the maneuvers. Finally, the presentation of the information submitted to the user to make his choice must be compatible with the uses of the operator, whether in terms of standards, colors, users of logos or pictograms.
  • distributors are by definition called to be used by any type of individual, whatever their gender, age, size or any other criteria. Also, it is important that the device can be used whatever the viewing angle or the position of the user relative to the device, without the user being obliged to put himself in a precise position relative to the latter, which represents an unacceptable constraint on the commercial level.
  • Known distributors use various means of presenting information to allow the user to make his choice, and means to validate the choice made, that is to say to trigger the control of the payment made and delivery of the chosen title.
  • the latter has a major drawback, namely its relative fragility and vulnerability, whether to vandalism or environmental damage.
  • We have tried to remedy this drawback by placing a sheet of protective material, polycarbonate, placed about 3 cm from the screen in front of such touch screens.
  • this offset leads to a parallax phenomenon which greatly limits the possibilities of reading the screen and therefore obliges to limit the number of pieces of information placed on the screen, if we want it to be read by people. of different size for example.
  • a second known type of dispenser comprises a screen comprising certain information relating to the tickets; validation or selection is carried out using keys each corresponding to an area of the screen and placed laterally.
  • This device has the drawback of being physically limited by the number of keys that can be placed laterally on the screen and, consequently, limit the number of information that can be displayed. Also, the relative arrangement of the areas of the screen and the corresponding keys does not allow exact alignment, which means that optical arrangements must be made to allow the user to intellectually associate the area of the screen containing the selected information and the corresponding key;
  • distributors comprising a front face provided with a matrix of keys each corresponding to a destination, other sets of keys being provided for the other parameters (class, price, etc.).
  • the key matrix can contain up to 600 keys, which leads to a "wall" effect in front of which the user is placed.
  • the search for the chosen destination is extremely long.
  • the user must take a step back from this large matrix, which forces him to return to the device to perform other operations, such as choice, class or type of transport, without mentioning the payment itself.
  • keyboards making it possible to enter alphanumeric values corresponding to a pre-established code, each code corresponding to a given value of the parameters.
  • this type of device requires relatively long learning and habituation. Above all, this type of device transforms a simple operation in itself and which is simply expressed in the mind of the user, namely the determination of the destination or the type of transport, into a complex and abstract mental operation which requires translating simple and intuitive information into a series of abstract codes.
  • the use of a keyboard leads on the one hand, to a significant loss of time which increases the duration of the transaction, and on the other hand, obliges the user to take his eyes off the display panel containing information to enter the corresponding code. This breakdown of successive operations further increases the time required for the transaction.
  • British patent application No. 1259092 describes a ticket dispensing machine in which, using a telephone type dial, the user displays on a display assigned to each parameter the value chosen for said parameter. The value thus displayed is automatically validated at the end of a certain period, unless the user decides to cancel it to replace it with another.
  • French patent application No. 2 683 650 is a device for issuing a ticket also comprising a display assigned to each parameter, an increment / decrement button for displaying by rotation the value chosen for each parameter and a button for separate validation.
  • the present invention overcomes the drawbacks mentioned above and proposes a device allowing a user to select and be provided with a service (for example a ticket) in a quick and user-friendly manner, without prior learning, and whatever regardless of gender, age, height, intellect and physical position in front of the camera.
  • a service for example a ticket
  • a device for the delivery, against payment, of a service from among several possible choices as a function of different parameters, each of which can take several values comprising means for displaying the values proposed for each parameter of said service.
  • a single control member capable, on the one hand, of allowing the selection, on the display means, of the desired value for each parameter, and, on the other hand, of validating the parameter by parameter the values thus selected.
  • the device comprises a screen
  • the single control member is a rotary wheel mounted in rotation in a plane parallel to the screen.
  • the wheel is provided with a push button adapted to allow the validation operation.
  • the the push button is preferably in the central position on the wheel.
  • each parameter is displayed for example by column, and the screen also includes the display of additional information whose validation makes it possible to trigger the display of a second set of parameters on the screen.
  • Figure 1 shows a dispenser, schematically shown in the form of a rectangular block and bearing the reference 1, and comprising a front face 2 accessible to the public. On the face 2 are provided a bowl 3, a slot 4 for distributing transport tickets, a cancellation key 5, a screen 6, a control member 7, explanatory pictograms 8, a coin insertion slot 9 , tickets 10A, credit card or other 10B, and a refund slot 10C in case of cancellation.
  • the user wishing to be issued a transport ticket actuates the control member 7 in order to choose from the values proposed on the screen 6, the one which suits him and this for each parameter, with a view to issuing the corresponding type. .
  • the user validates the values chosen, parameter by parameter, and sets the amount correspondent, also displayed on screen 6, by entering cash through slot 9, or by entering a card (credit or payment) through slot 10.
  • the distributor 1 has inside a central unit and means of control, command and operation known in themselves and capable of allowing the verification of the cash or credit card inserted, then the printing of the ticket according to the information received from the central unit, connected on the one hand to the control means 7 and to the screen 6 so as to issue the appropriate ticket, and then order a printer which delivers a ticket to the user through the opening 4.
  • the apparatus also comprises means capable of calculating the return of money required and of delivering the money to the bowl 3.
  • the means mentioned above are not shown and are known in themselves, as regards the central unit, the means of verification of the payment, printing of the ticket and return of change.
  • FIG. 2 shows in detail the means of displaying information allowing the user to determine the ticket which suits him.
  • Screen 6 includes a series of information, arranged in a column, in the example shown, each column corresponding to a parameter.
  • Each parameter can take several values.
  • a first column 11 corresponds to a series of possible destinations
  • a second column 12 corresponds to the class (first or second)
  • a third column 13 lists two values of a parameter relating to the type of ticket (one-way or round-trip) and finally, a column 14 mentions the different applicable tariffs.
  • Another insert 16 arranged for example in the lower part, is provided for the display of general information relating to the payment, such as for example the amount of the coins and the minimum payment by credit card, or also a character message. commercial.
  • control member 7 Located laterally with respect to the screen 6, and close to the latter, there is the control member 7, in the form of a knob rotatably mounted on the front face 2 of the dispenser along an axis transverse to the face. frontal.
  • the wheel 7 is capable of turning in a plane parallel to the front face and to the plane of the screen 6.
  • the pictogram 8A shows the possibilities of movement in rotation in one direction or the other of the wheel 7.
  • the latter also includes a central button bearing the reference 17 and on which the user is likely to press, as shown by the pictogram 8B.
  • the use of the device and in particular of the screen and of the control member by the user is as follows:
  • the screen is provided with a cursor in the form of a highlighted band, corresponding to a value of one of the parameters.
  • a cursor in the form of a highlighted band, corresponding to a value of one of the parameters.
  • one of the destinations Toulon
  • the user turns the rotary wheel in one direction or the other to move the cursor in column 11 mentioning the different destinations.
  • the cursor is moved down in column 11 and will end, for example in the example indicated, towards the indication Other Directions, while starting from the representation of the figure 2, by turning the knob clockwise, the highlight cursor will move up. The user continues this movement until the highlight cursor reaches the desired destination.
  • the user validates the destination, by pressing the central button 17, as shown by the pictogram 8B.
  • the selection of the class, corresponding to table 12 with two lines, is carried out in the same way, by moving the highlight cursor, starting for example from the representation of FIG. 2, downwards and continuing the movement anti-clockwise rotation of the scroll wheel 7 until the cursor, arrived at the last line of block 11, leaves the latter to reach block 12 where the user once arrived on the chosen line (for example second class ) confirms his choice by pressing the central button 17 again.
  • the user pays the amount corresponding to the service and the transport ticket is issued.
  • the wheel 7 is connected to a displacement sensor 20, itself connected to a functional block 21 capable of differentiating the rotational movement (R) of the wheel 7 and the pressure movement (P) on the central push-button 17 for validation .
  • the functional block 21 controls the screen to allow the movement of the highlight cursor as a function of the direction of rotation.
  • the functional block 21 acts on a unit 22 having several functions.
  • the unit 22 acts on the block 21 to possibly allow the again move the highlight cursor on the screen, in case the user continues his successive validation operations by turning the scroll wheel.
  • the transport ticket is defined and the unit 21 then controls the opening of the slots 9 and 10 for introducing the currency or payment card.
  • the corresponding amount entered is then processed by means 23 for processing money or a bank card and capable of delivering to unit 22 correct or incorrect payment information.
  • the unit 22 controls printing means 24 of a transport ticket 25 which itself will be distributed at the level of the opening 4 provided on the front face 2 of the distributor.
  • the processing means 23 are able to return change by the bowl 3.
  • the unit 22 puts, at the end of operations, the dispenser in the standby state and closes the introduction openings change or bank card 9 and 10 respectively. The device is then ready to process another transaction.
  • a block 26 represents means making it possible to establish and display on the screen a pre-selection or a combination of parameters corresponding to a transport ticket having given characteristics.
  • This pre-selection is useful if a large number of transport tickets, from a statistical point of view, are issued and sold for one and the same destination, according to a given price and for the same type of ticket. transport. This may be the case for example for factual reasons, such as an event likely to attract a large number of people, or elements relating to the local clientele (return of a population of soldiers on Friday evening), or any other factual material.
  • This preselection by block 26 is pre-established by the operator according to information in his possession.
  • This pre-selection can be made according to statistical studies established in advance, but can also be adjusted statistically as and when transactions over a longer or shorter period.
  • the pre-selection block 26 is thus able to receive from the unit 22 any information relating to all the transactions carried out over a period of time in order to be able to process this information statistically and possibly correct the proposed preselection.
  • the user if he is part of the population likely to acquire such a transport ticket, only has to validate in a single operation by pressing the central button 17. This represents a saving of time very appreciable.
  • the pre-selection block 26 is shown in the block diagram of FIG. 4 described below in more detail.
  • multimodality offering the user a combined urban-type ticket, for example, with the mainline route ticket. or suburb that he could have selected previously.
  • Another option (block 42) is also offered in the form of multiple tickets, i.e. the group purchase of several tickets of the same type by the same user.
  • the invention allows, in an extremely short time, of the order of a few seconds (of the order of about five seconds at most), the average user to be able, without any prior learning, to understand the operation of the device, select four successive parameters and operate the successive validations.
  • control unit allowing selection and validation, makes it possible to limit the number of operations required, and therefore to reduce the total time of the transaction, and also brings a welcome simplification to users.
  • a very user-friendly device such as a rotary wheel, for example, makes it possible to get rid of almost any learning period. In a few seconds maximum, any user, or most of them, are able to understand the operation.
  • the operating mode is likely to be represented on the front of the device (pictograms 8A and 8B) in an extremely simple and pictorial way and capable of being understood by the majority of users in a relatively short time. .
  • the cursor can only be moved in one direction or the other. This simplicity of movement allows the user to locate his request and his various selection and validation requests in the complete sequence. Indeed, the user can predict at any time where the cursor will be located depending on the movement of the wheel.
  • the screen allows you to display, in a minimum area, all the information necessary for the selection of a ticket.
  • the device also includes additional means making it possible, for example, to reinforce these advantageous characteristics.
  • the user sees at all times all of the parameters that he has already determined, and can also check which ones remain to be selected and validated.
  • cancel key 5 is separated and highlighted, for example by a flashy color, which allows quick access in case of difficulty or change user decision. This is a reassuring point on the psychological level for the latter.
  • the display can be improved by adding a particular area of the screen where a message or several different messages may be displayed depending on certain operations or at the end of each operation, such as for example a commercial message. (welcome, thanks ).

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Control Of Vending Devices And Auxiliary Devices For Vending Devices (AREA)
  • User Interface Of Digital Computer (AREA)
  • Ticket-Dispensing Machines (AREA)
  • Controls And Circuits For Display Device (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Claims (8)

  1. Vorrichtung für die Bereitstellung, gegen Bezahlung, einer Dienstleistung aus mehreren möglichen Auswahlen in Abhängigkeit von verschiedenen Parametern (11, 12, 13, 14), die jeweils mehrere Werte annehmen können, mit Mitteln (6) zur Visualisierung Vorgeschlagener Werte für jeden Parameter der Dienstleistung, dadurch gekennzeichnet, daß sie ein einziges Steuerorgan (7, 17) umfaßt, mittels dem einerseits auf den Visualisierungsmitteln die Auswahl des für jeden Parameter gewünschten Wertes ermöglicht und andererseits die so gewählten Werte parameterweise validiert werden können.
  2. Vorrichtung nach Anspruch 1, dadurch gekennzeichnet, daß die Visualisierungsmittel von einem Bildschirm (6) gebildet sind und daß das einzige Steuerorgan einen Drehknopf (7) umfaßt, der in einer zum Bildschrim (6) im wesentlichen parallelen Ebene drehbar montiert ist.
  3. Vorrichtung nach Anspruch 2, dadurch gekennzeichnet, daß der Drehknopf (7) mit einer Drucktaste (17) versehen ist, mittels der die Validierung steuerbar ist.
  4. Vorrichtung nach einem der Ansprüche 1 bis 3, dadurch gekennzeichnet, daß die Werte jedes Parameters spaltenweise angezeigt werden.
  5. Vorrichtung nach einem der vorangehenden Ansprüche, dadurch gekennzeichnet, daß sie Anzeigemittel (41) einer Zusatzinformation umfaßt, deren Validierung die Anzeige eines Parametersatzes auslöst.
  6. Vorrichtung nach einem der vorangehenden Ansprüche, dadurch gekennzeichnet, daß sie Mittel (23) für die Erfassung eines alphanumerischen Codes entsprechend einer Zahlung und Mittel (22) für die Verifikation des Codes, um die Bereitstellung der Dienstleistung zu ermöglichen, umfaßt.
  7. Vorrichtung nach einem der vorangehenden Ansprüche, dadurch gekennzeichnet, daß sie automatische Vorselektionsmittel (26) der Auswahl eines gegebenen Wertes jedes Parameters umfaßt.
  8. Vorrichtung nach dem vorangehenden Anspruch, dadurch gekennzeichnet, daß die Vorselektion modifizierbar ist.
EP94201275A 1993-05-19 1994-05-06 Verfahren zur Auswahl und Lieferung eines Dienstes gegen Bezahlung Expired - Lifetime EP0626665B1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FR9306031 1993-05-19
FR9306031A FR2705481B1 (fr) 1993-05-19 1993-05-19 Dispositif pour la sélection et la délivrance d'un service contre paiement.

Publications (2)

Publication Number Publication Date
EP0626665A1 EP0626665A1 (de) 1994-11-30
EP0626665B1 true EP0626665B1 (de) 1997-09-24

Family

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EP94201275A Expired - Lifetime EP0626665B1 (de) 1993-05-19 1994-05-06 Verfahren zur Auswahl und Lieferung eines Dienstes gegen Bezahlung

Country Status (6)

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US (1) US5472116A (de)
EP (1) EP0626665B1 (de)
JP (1) JPH07146972A (de)
DE (1) DE69405810T2 (de)
ES (1) ES2107114T3 (de)
FR (1) FR2705481B1 (de)

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KR100236590B1 (ko) * 1996-07-11 1999-12-15 배길성 자동판매기의 상품선택 장치 및 방법
US5971273A (en) * 1996-09-25 1999-10-26 Vallaire; Milton E. Automated florist system allowing direct contact with delivering florist
FR2753853B1 (fr) * 1996-09-26 1999-01-15 Dispositif distributeur de titres de transport ou analogue equipe d'un organe de commande rotatif a effet tactile
KR100201271B1 (ko) * 1997-03-11 1999-06-15 최진호 자동판매기의 연속판매 장치 및 방법
FR2780223B1 (fr) 1998-06-19 2003-04-25 Schlumberger Ind Sa Terminal de communication en milieu urbain
US6505774B1 (en) 1998-12-09 2003-01-14 Miti Manufacturing Company Automated fee collection and parking ticket dispensing machine
US7822679B1 (en) 2001-10-29 2010-10-26 Visa U.S.A. Inc. Method and system for conducting a commercial transaction between a buyer and a seller
US7466307B2 (en) * 2002-04-11 2008-12-16 Synaptics Incorporated Closed-loop sensor on a solid-state object position detector
FR2853116B1 (fr) * 2003-03-31 2005-07-01 Schlumberger Systems & Service Interface simplifiee de dialogue entre un utilisateur et une borne interactive et borne equipee d'une telle interface
US8606697B2 (en) 2004-06-17 2013-12-10 Visa International Service Association Method and system for providing buyer bank payable discounting services
US7711639B2 (en) 2005-01-12 2010-05-04 Visa International Pre-funding system and method
US9395905B2 (en) * 2006-04-05 2016-07-19 Synaptics Incorporated Graphical scroll wheel
FR2984542B1 (fr) * 2011-12-19 2014-09-19 Affiliated Computer Services Solutions France Protection pour dalle tactile
IT202000015295A1 (it) * 2020-06-25 2021-12-25 Flowbird Italia S R L Dispositivo di pagamento di un titolo di viaggio

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FR2683650A1 (fr) * 1991-08-14 1993-05-14 Dassault Automatismes Telecomm Dispositif pour delivrer un ticket.

Also Published As

Publication number Publication date
FR2705481A1 (fr) 1994-11-25
DE69405810T2 (de) 1998-02-26
DE69405810D1 (de) 1997-10-30
EP0626665A1 (de) 1994-11-30
JPH07146972A (ja) 1995-06-06
FR2705481B1 (fr) 1995-06-30
ES2107114T3 (es) 1997-11-16
US5472116A (en) 1995-12-05

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