DE69715594D1 - Verfahren zur bereitstellung von sprachanrufbenachrichtigung und nachrichtensteurerung über einen datenweg - Google Patents
Verfahren zur bereitstellung von sprachanrufbenachrichtigung und nachrichtensteurerung über einen datenwegInfo
- Publication number
- DE69715594D1 DE69715594D1 DE69715594T DE69715594T DE69715594D1 DE 69715594 D1 DE69715594 D1 DE 69715594D1 DE 69715594 T DE69715594 T DE 69715594T DE 69715594 T DE69715594 T DE 69715594T DE 69715594 D1 DE69715594 D1 DE 69715594D1
- Authority
- DE
- Germany
- Prior art keywords
- subscriber
- computer
- pstn
- proxy
- network
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
- H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
- H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/121—Details of network access arrangements or protocols
- H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
- H04M2203/156—On-line status dependent routing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Multimedia (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- General Engineering & Computer Science (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
- Traffic Control Systems (AREA)
- Alarm Systems (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002167215A CA2167215A1 (en) | 1996-01-15 | 1996-01-15 | Method to provide voice call notification and control messaging over a data path |
US08/742,052 US5809128A (en) | 1996-11-01 | 1996-11-01 | Method and apparatus permitting notification and control of blocked incoming calls over a data network |
PCT/CA1997/000013 WO1997026749A1 (en) | 1996-01-15 | 1997-01-14 | Method to provide voice call notification and control messaging over a data path |
Publications (2)
Publication Number | Publication Date |
---|---|
DE69715594D1 true DE69715594D1 (de) | 2002-10-24 |
DE69715594T2 DE69715594T2 (de) | 2003-01-16 |
Family
ID=25678302
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE69715594T Expired - Lifetime DE69715594T2 (de) | 1996-01-15 | 1997-01-14 | Verfahren zur bereitstellung von sprachanrufbenachrichtigung und nachrichtensteurerung über einen datenweg |
Country Status (9)
Country | Link |
---|---|
EP (2) | EP1309163A3 (de) |
JP (1) | JP3101768B2 (de) |
AT (1) | ATE224621T1 (de) |
AU (1) | AU708959B2 (de) |
DE (1) | DE69715594T2 (de) |
DK (1) | DK0875110T3 (de) |
ES (1) | ES2183124T3 (de) |
PT (1) | PT875110E (de) |
WO (1) | WO1997026749A1 (de) |
Families Citing this family (67)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB9603582D0 (en) | 1996-02-20 | 1996-04-17 | Hewlett Packard Co | Method of accessing service resource items that are for use in a telecommunications system |
AU704503B2 (en) | 1995-12-11 | 1999-04-22 | Comcast Ip Holdings I, Llc | Call setup gateway for telecommunications system |
EP1059814B1 (de) | 1995-12-11 | 2005-11-02 | Hewlett-Packard Company, A Delaware Corporation | Verfahren zum Bereitstellen von Telekommunikationsdiensten |
SE506775C2 (sv) | 1996-06-04 | 1998-02-09 | Ericsson Telefon Ab L M | Sätt och anordning för samtidig telefon- och Internetförbindelse på en telefonlinje |
GB9613951D0 (en) | 1996-07-03 | 1996-09-04 | British Telecomm | Telecommunications network |
EP0948859A1 (de) | 1996-08-14 | 1999-10-13 | Nortel Networks Limited | Internet-basierender fernsprechanrufverwalter |
US6131095A (en) * | 1996-12-11 | 2000-10-10 | Hewlett-Packard Company | Method of accessing a target entity over a communications network |
US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US6480600B1 (en) | 1997-02-10 | 2002-11-12 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US7031442B1 (en) | 1997-02-10 | 2006-04-18 | Genesys Telecommunications Laboratories, Inc. | Methods and apparatus for personal routing in computer-simulated telephony |
DE69816594T2 (de) | 1997-02-20 | 2004-06-03 | Hewlett-Packard Co. (N.D.Ges.D.Staates Delaware), Palo Alto | Diensstelle zur lieferung von telekommunikationsdiensten |
US5987102A (en) * | 1997-03-14 | 1999-11-16 | Efusion, Inc. | Method and apparatus for bridging a voice call including selective provision of information in non-audio to the caller |
US6026087A (en) * | 1997-03-14 | 2000-02-15 | Efusion, Inc. | Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer |
US6304637B1 (en) | 1997-03-14 | 2001-10-16 | Itxc, Inc. | Method and apparatus for establishing and facilitating a direct quality voice call to a telephone extension on behalf of a client computer |
US5889774A (en) * | 1997-03-14 | 1999-03-30 | Efusion, Inc. | Method and apparatus for selecting an internet/PSTN changeover server for a packet based phone call |
EP0980623A1 (de) * | 1997-05-06 | 2000-02-23 | Nortel Networks Corporation | Anrufverwaltungs-gerät und verfahren für anrufbearbeitung während einer internet-sitzung |
EP0877520A1 (de) * | 1997-05-09 | 1998-11-11 | Siemens Aktiengesellschaft | Verfahren zur Kommunikationssteuerung in einem Netz |
US6097795A (en) * | 1997-05-09 | 2000-08-01 | Siemens Aktiengesellschaft | Method for notification and control of incoming calls in a network |
ES2138560B1 (es) * | 1998-04-17 | 2000-08-01 | Gonzalez Pilar Lopez | Mejoras introducidas en el objeto de la patente de invencion n-9701137 de avisador telefonico virtual y/o no para pc. |
AR009178A1 (es) * | 1997-05-27 | 2000-03-08 | Lopez Gonzalez Pilar | Avisador telefonico virtual y/o no para pc. |
ES2125837B1 (es) * | 1997-05-27 | 1999-08-01 | Lopez Gonzalez Pilar | Central de aviso de llamada entrante para usuario conectado a internet. |
US6219413B1 (en) * | 1997-08-07 | 2001-04-17 | At&T Corp. | Apparatus and method for called-party telephone messaging while interconnected to a data network |
US6985943B2 (en) | 1998-09-11 | 2006-01-10 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
FR2770720B1 (fr) * | 1997-10-30 | 2000-01-07 | Sagem | Procede pour etablir une communication entre un terminal de l'internet et un telephone et telephone pour la mise en oeuvre du procede |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
US6757274B1 (en) | 1997-12-16 | 2004-06-29 | Bellsouth Intellectual Property Corporation | Method and apparatus for allowing selective disposition of an incoming telephone call during an internet session |
US5946381A (en) * | 1997-12-19 | 1999-08-31 | Telefonaktiebolaget L M Ericsson (Publ) | Controlling incoming calls via the world-wide web |
US6519252B2 (en) * | 1997-12-31 | 2003-02-11 | Ericsson Inc. | System and method for connecting a call to a mobile subscriber connected to the Internet |
US6571094B1 (en) | 1998-01-22 | 2003-05-27 | At&T Wireless Services, Inc. | Method and system for remote call forwarding of telephone calls from an IP connection |
US7907598B2 (en) | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6332154B2 (en) | 1998-09-11 | 2001-12-18 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
US6169796B1 (en) * | 1998-03-09 | 2001-01-02 | At & T Corp. | Call rerouter method and apparatus |
US6304565B1 (en) * | 1998-05-20 | 2001-10-16 | At&T Corp. | Method of completing long distance pots calls with IP telephony endpoints |
US6801952B2 (en) | 1998-08-31 | 2004-10-05 | Nortel Networks Limited | Method and devices for providing network services from several servers |
US6253249B1 (en) | 1998-08-31 | 2001-06-26 | Nortel Networks Limited | Method and devices for bridging data and telephone networks |
US6393122B1 (en) | 1998-08-31 | 2002-05-21 | Nortel Networks Limited | Method and device for providing intermediate telephone service with enhanced network reliability |
US6393467B1 (en) | 1998-08-31 | 2002-05-21 | Nortel Networks Limited | Network interconnected computing device, server and notification method |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US6430276B1 (en) | 1998-11-18 | 2002-08-06 | Hewlett-Packard Company | Telecommunications system and method providing generic network access service |
JP2004500738A (ja) | 1999-04-01 | 2004-01-08 | コールウェーブ,インコーポレイテッド | 拡張された通信サービスを提供するための方法及び装置 |
US7822188B1 (en) | 1999-04-01 | 2010-10-26 | Callwave, Inc. | Methods and apparatus for providing expanded telecommunications service |
US7103167B2 (en) | 2002-05-20 | 2006-09-05 | Callwave, Inc. | Systems and methods for call screening |
EP1059796A3 (de) * | 1999-06-07 | 2001-11-07 | Comverse Network Systems, Inc. | Umleitung von Telephonanrufen über das Internet während einer aktive Internet Sitzung |
FI110907B (fi) * | 1999-08-12 | 2003-04-15 | Nokia Corp | Menetelmä puhelun käsittelemiseksi |
US7929978B2 (en) | 1999-12-01 | 2011-04-19 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
KR100396280B1 (ko) | 2001-02-28 | 2003-09-03 | 삼성전자주식회사 | 착신호 전환 방법 |
US6968174B1 (en) | 2001-03-22 | 2005-11-22 | Callwave, Inc. | Call routing apparatus |
US7839987B1 (en) | 2001-11-01 | 2010-11-23 | Callwave, Inc. | Methods and systems for creating a dynamic call log and contact records |
WO2003069932A1 (de) * | 2002-02-14 | 2003-08-21 | Siemens Aktiengesellschaft | Verfahren und vorrichtung zur behandlung von während einer internetsitzung eines nutzers eines mobilfunkendgeräts über ein zellulares mobilfunknetz eingehenden rufen |
US7460653B2 (en) | 2003-03-07 | 2008-12-02 | Callwave, Inc. | Apparatus and methods for telecommunication authentication |
US7742586B1 (en) | 2004-06-14 | 2010-06-22 | Callwave, Inc. | Enhanced service levels for call-processing services |
US8107609B2 (en) | 2004-12-06 | 2012-01-31 | Callwave, Inc. | Methods and systems for telephony call-back processing |
US7409048B2 (en) | 2004-12-09 | 2008-08-05 | Callwave, Inc. | Call processing and subscriber registration systems and methods |
US7818734B2 (en) | 2005-01-21 | 2010-10-19 | Callwave, Inc. | Methods and systems for transferring data over a network |
US8855107B1 (en) | 2005-07-01 | 2014-10-07 | Callwave Communications, Llc | Methods and systems for call routing via a telephone number |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
US8165572B1 (en) | 2006-02-22 | 2012-04-24 | Callwave, Inc. | Methods and systems for call processing in a wireline and wireless network |
US8085922B1 (en) | 2006-05-01 | 2011-12-27 | Callwave, Inc. | Methods and systems for speed dialing |
US8121626B1 (en) | 2006-06-05 | 2012-02-21 | Callwave, Inc. | Method and systems for short message forwarding services |
US8548447B1 (en) | 2006-10-06 | 2013-10-01 | Callwave Communications, Llc | Methods and systems for blocking unwanted telecommunications |
US8102986B1 (en) | 2006-11-10 | 2012-01-24 | Callwave, Inc. | Methods and systems for providing telecommunications services |
US8218736B1 (en) | 2006-12-07 | 2012-07-10 | Callwave, Inc. | Methods and systems for confirming message delivery |
US8325886B1 (en) | 2007-03-26 | 2012-12-04 | Callwave Communications, Llc | Methods and systems for managing telecommunications |
US8447285B1 (en) | 2007-03-26 | 2013-05-21 | Callwave Communications, Llc | Methods and systems for managing telecommunications and for translating voice messages to text messages |
US8583746B1 (en) | 2007-05-25 | 2013-11-12 | Callwave Communications, Llc | Methods and systems for web and call processing |
US8238538B2 (en) | 2009-05-28 | 2012-08-07 | Comcast Cable Communications, Llc | Stateful home phone service |
Family Cites Families (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE3315884A1 (de) * | 1983-05-02 | 1984-11-08 | Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt | Verfahren und schaltungsanordnung zum betreiben einer zentralgesteuerten fernmelde-,insbesondere fernsprechvermittlungsanlage |
US4873719A (en) * | 1988-11-18 | 1989-10-10 | Morris Reese | Enhanced calling number delivery service system |
US5263084A (en) * | 1991-07-22 | 1993-11-16 | Northern Telecom Limited | Spontaneous caller identification with call-waiting |
US5742905A (en) * | 1994-09-19 | 1998-04-21 | Bell Communications Research, Inc. | Personal communications internetworking |
US5533110A (en) * | 1994-11-29 | 1996-07-02 | Mitel Corporation | Human machine interface for telephone feature invocation |
CA2139081C (en) * | 1994-12-23 | 1999-02-02 | Alastair Gordon | Unified messaging system and method |
FI104869B (fi) * | 1995-05-24 | 2000-04-14 | Ericsson Telefon Ab L M | Menetelmä verkkojen välisen puheyhteyden muodostamiseksi ja älyverkkopalvelu |
US5610910A (en) * | 1995-08-17 | 1997-03-11 | Northern Telecom Limited | Access to telecommunications networks in multi-service environment |
-
1997
- 1997-01-14 PT PT97900163T patent/PT875110E/pt unknown
- 1997-01-14 EP EP02078916A patent/EP1309163A3/de not_active Withdrawn
- 1997-01-14 ES ES97900163T patent/ES2183124T3/es not_active Expired - Lifetime
- 1997-01-14 EP EP97900163A patent/EP0875110B1/de not_active Expired - Lifetime
- 1997-01-14 JP JP09525545A patent/JP3101768B2/ja not_active Expired - Fee Related
- 1997-01-14 WO PCT/CA1997/000013 patent/WO1997026749A1/en active IP Right Grant
- 1997-01-14 DK DK97900163T patent/DK0875110T3/da active
- 1997-01-14 AU AU13623/97A patent/AU708959B2/en not_active Ceased
- 1997-01-14 DE DE69715594T patent/DE69715594T2/de not_active Expired - Lifetime
- 1997-01-14 AT AT97900163T patent/ATE224621T1/de not_active IP Right Cessation
Also Published As
Publication number | Publication date |
---|---|
AU1362397A (en) | 1997-08-11 |
PT875110E (pt) | 2002-11-29 |
EP1309163A2 (de) | 2003-05-07 |
EP1309163A3 (de) | 2006-05-31 |
ES2183124T3 (es) | 2003-03-16 |
AU708959B2 (en) | 1999-08-19 |
JP3101768B2 (ja) | 2000-10-23 |
JPH11506292A (ja) | 1999-06-02 |
WO1997026749A1 (en) | 1997-07-24 |
DK0875110T3 (da) | 2003-01-13 |
DE69715594T2 (de) | 2003-01-16 |
EP0875110A1 (de) | 1998-11-04 |
ATE224621T1 (de) | 2002-10-15 |
EP0875110B1 (de) | 2002-09-18 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
8364 | No opposition during term of opposition |