DE69715594D1 - Verfahren zur bereitstellung von sprachanrufbenachrichtigung und nachrichtensteurerung über einen datenweg - Google Patents

Verfahren zur bereitstellung von sprachanrufbenachrichtigung und nachrichtensteurerung über einen datenweg

Info

Publication number
DE69715594D1
DE69715594D1 DE69715594T DE69715594T DE69715594D1 DE 69715594 D1 DE69715594 D1 DE 69715594D1 DE 69715594 T DE69715594 T DE 69715594T DE 69715594 T DE69715594 T DE 69715594T DE 69715594 D1 DE69715594 D1 DE 69715594D1
Authority
DE
Germany
Prior art keywords
subscriber
computer
pstn
proxy
network
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69715594T
Other languages
English (en)
Other versions
DE69715594T2 (de
Inventor
P Mcmullin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Interactive Telecom Inc
Original Assignee
Interactive Telecom Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from CA002167215A external-priority patent/CA2167215A1/en
Priority claimed from US08/742,052 external-priority patent/US5809128A/en
Application filed by Interactive Telecom Inc filed Critical Interactive Telecom Inc
Application granted granted Critical
Publication of DE69715594D1 publication Critical patent/DE69715594D1/de
Publication of DE69715594T2 publication Critical patent/DE69715594T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1069Session establishment or de-establishment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/428Arrangements for placing incoming calls on hold
    • H04M3/4281Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/428Arrangements for placing incoming calls on hold
    • H04M3/4285Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/0024Services and arrangements where telephone services are combined with data services
    • H04M7/0057Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/121Details of network access arrangements or protocols
    • H04M7/122Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/15Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156On-line status dependent routing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Traffic Control Systems (AREA)
  • Alarm Systems (AREA)
DE69715594T 1996-01-15 1997-01-14 Verfahren zur bereitstellung von sprachanrufbenachrichtigung und nachrichtensteurerung über einen datenweg Expired - Lifetime DE69715594T2 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
CA002167215A CA2167215A1 (en) 1996-01-15 1996-01-15 Method to provide voice call notification and control messaging over a data path
US08/742,052 US5809128A (en) 1996-11-01 1996-11-01 Method and apparatus permitting notification and control of blocked incoming calls over a data network
PCT/CA1997/000013 WO1997026749A1 (en) 1996-01-15 1997-01-14 Method to provide voice call notification and control messaging over a data path

Publications (2)

Publication Number Publication Date
DE69715594D1 true DE69715594D1 (de) 2002-10-24
DE69715594T2 DE69715594T2 (de) 2003-01-16

Family

ID=25678302

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69715594T Expired - Lifetime DE69715594T2 (de) 1996-01-15 1997-01-14 Verfahren zur bereitstellung von sprachanrufbenachrichtigung und nachrichtensteurerung über einen datenweg

Country Status (9)

Country Link
EP (2) EP1309163A3 (de)
JP (1) JP3101768B2 (de)
AT (1) ATE224621T1 (de)
AU (1) AU708959B2 (de)
DE (1) DE69715594T2 (de)
DK (1) DK0875110T3 (de)
ES (1) ES2183124T3 (de)
PT (1) PT875110E (de)
WO (1) WO1997026749A1 (de)

Families Citing this family (67)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB9603582D0 (en) 1996-02-20 1996-04-17 Hewlett Packard Co Method of accessing service resource items that are for use in a telecommunications system
AU704503B2 (en) 1995-12-11 1999-04-22 Comcast Ip Holdings I, Llc Call setup gateway for telecommunications system
EP1059814B1 (de) 1995-12-11 2005-11-02 Hewlett-Packard Company, A Delaware Corporation Verfahren zum Bereitstellen von Telekommunikationsdiensten
SE506775C2 (sv) 1996-06-04 1998-02-09 Ericsson Telefon Ab L M Sätt och anordning för samtidig telefon- och Internetförbindelse på en telefonlinje
GB9613951D0 (en) 1996-07-03 1996-09-04 British Telecomm Telecommunications network
EP0948859A1 (de) 1996-08-14 1999-10-13 Nortel Networks Limited Internet-basierender fernsprechanrufverwalter
US6131095A (en) * 1996-12-11 2000-10-10 Hewlett-Packard Company Method of accessing a target entity over a communications network
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
DE69816594T2 (de) 1997-02-20 2004-06-03 Hewlett-Packard Co. (N.D.Ges.D.Staates Delaware), Palo Alto Diensstelle zur lieferung von telekommunikationsdiensten
US5987102A (en) * 1997-03-14 1999-11-16 Efusion, Inc. Method and apparatus for bridging a voice call including selective provision of information in non-audio to the caller
US6026087A (en) * 1997-03-14 2000-02-15 Efusion, Inc. Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer
US6304637B1 (en) 1997-03-14 2001-10-16 Itxc, Inc. Method and apparatus for establishing and facilitating a direct quality voice call to a telephone extension on behalf of a client computer
US5889774A (en) * 1997-03-14 1999-03-30 Efusion, Inc. Method and apparatus for selecting an internet/PSTN changeover server for a packet based phone call
EP0980623A1 (de) * 1997-05-06 2000-02-23 Nortel Networks Corporation Anrufverwaltungs-gerät und verfahren für anrufbearbeitung während einer internet-sitzung
EP0877520A1 (de) * 1997-05-09 1998-11-11 Siemens Aktiengesellschaft Verfahren zur Kommunikationssteuerung in einem Netz
US6097795A (en) * 1997-05-09 2000-08-01 Siemens Aktiengesellschaft Method for notification and control of incoming calls in a network
ES2138560B1 (es) * 1998-04-17 2000-08-01 Gonzalez Pilar Lopez Mejoras introducidas en el objeto de la patente de invencion n-9701137 de avisador telefonico virtual y/o no para pc.
AR009178A1 (es) * 1997-05-27 2000-03-08 Lopez Gonzalez Pilar Avisador telefonico virtual y/o no para pc.
ES2125837B1 (es) * 1997-05-27 1999-08-01 Lopez Gonzalez Pilar Central de aviso de llamada entrante para usuario conectado a internet.
US6219413B1 (en) * 1997-08-07 2001-04-17 At&T Corp. Apparatus and method for called-party telephone messaging while interconnected to a data network
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
FR2770720B1 (fr) * 1997-10-30 2000-01-07 Sagem Procede pour etablir une communication entre un terminal de l'internet et un telephone et telephone pour la mise en oeuvre du procede
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US6757274B1 (en) 1997-12-16 2004-06-29 Bellsouth Intellectual Property Corporation Method and apparatus for allowing selective disposition of an incoming telephone call during an internet session
US5946381A (en) * 1997-12-19 1999-08-31 Telefonaktiebolaget L M Ericsson (Publ) Controlling incoming calls via the world-wide web
US6519252B2 (en) * 1997-12-31 2003-02-11 Ericsson Inc. System and method for connecting a call to a mobile subscriber connected to the Internet
US6571094B1 (en) 1998-01-22 2003-05-27 At&T Wireless Services, Inc. Method and system for remote call forwarding of telephone calls from an IP connection
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
US6169796B1 (en) * 1998-03-09 2001-01-02 At & T Corp. Call rerouter method and apparatus
US6304565B1 (en) * 1998-05-20 2001-10-16 At&T Corp. Method of completing long distance pots calls with IP telephony endpoints
US6801952B2 (en) 1998-08-31 2004-10-05 Nortel Networks Limited Method and devices for providing network services from several servers
US6253249B1 (en) 1998-08-31 2001-06-26 Nortel Networks Limited Method and devices for bridging data and telephone networks
US6393122B1 (en) 1998-08-31 2002-05-21 Nortel Networks Limited Method and device for providing intermediate telephone service with enhanced network reliability
US6393467B1 (en) 1998-08-31 2002-05-21 Nortel Networks Limited Network interconnected computing device, server and notification method
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US6430276B1 (en) 1998-11-18 2002-08-06 Hewlett-Packard Company Telecommunications system and method providing generic network access service
JP2004500738A (ja) 1999-04-01 2004-01-08 コールウェーブ,インコーポレイテッド 拡張された通信サービスを提供するための方法及び装置
US7822188B1 (en) 1999-04-01 2010-10-26 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US7103167B2 (en) 2002-05-20 2006-09-05 Callwave, Inc. Systems and methods for call screening
EP1059796A3 (de) * 1999-06-07 2001-11-07 Comverse Network Systems, Inc. Umleitung von Telephonanrufen über das Internet während einer aktive Internet Sitzung
FI110907B (fi) * 1999-08-12 2003-04-15 Nokia Corp Menetelmä puhelun käsittelemiseksi
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
KR100396280B1 (ko) 2001-02-28 2003-09-03 삼성전자주식회사 착신호 전환 방법
US6968174B1 (en) 2001-03-22 2005-11-22 Callwave, Inc. Call routing apparatus
US7839987B1 (en) 2001-11-01 2010-11-23 Callwave, Inc. Methods and systems for creating a dynamic call log and contact records
WO2003069932A1 (de) * 2002-02-14 2003-08-21 Siemens Aktiengesellschaft Verfahren und vorrichtung zur behandlung von während einer internetsitzung eines nutzers eines mobilfunkendgeräts über ein zellulares mobilfunknetz eingehenden rufen
US7460653B2 (en) 2003-03-07 2008-12-02 Callwave, Inc. Apparatus and methods for telecommunication authentication
US7742586B1 (en) 2004-06-14 2010-06-22 Callwave, Inc. Enhanced service levels for call-processing services
US8107609B2 (en) 2004-12-06 2012-01-31 Callwave, Inc. Methods and systems for telephony call-back processing
US7409048B2 (en) 2004-12-09 2008-08-05 Callwave, Inc. Call processing and subscriber registration systems and methods
US7818734B2 (en) 2005-01-21 2010-10-19 Callwave, Inc. Methods and systems for transferring data over a network
US8855107B1 (en) 2005-07-01 2014-10-07 Callwave Communications, Llc Methods and systems for call routing via a telephone number
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US8165572B1 (en) 2006-02-22 2012-04-24 Callwave, Inc. Methods and systems for call processing in a wireline and wireless network
US8085922B1 (en) 2006-05-01 2011-12-27 Callwave, Inc. Methods and systems for speed dialing
US8121626B1 (en) 2006-06-05 2012-02-21 Callwave, Inc. Method and systems for short message forwarding services
US8548447B1 (en) 2006-10-06 2013-10-01 Callwave Communications, Llc Methods and systems for blocking unwanted telecommunications
US8102986B1 (en) 2006-11-10 2012-01-24 Callwave, Inc. Methods and systems for providing telecommunications services
US8218736B1 (en) 2006-12-07 2012-07-10 Callwave, Inc. Methods and systems for confirming message delivery
US8325886B1 (en) 2007-03-26 2012-12-04 Callwave Communications, Llc Methods and systems for managing telecommunications
US8447285B1 (en) 2007-03-26 2013-05-21 Callwave Communications, Llc Methods and systems for managing telecommunications and for translating voice messages to text messages
US8583746B1 (en) 2007-05-25 2013-11-12 Callwave Communications, Llc Methods and systems for web and call processing
US8238538B2 (en) 2009-05-28 2012-08-07 Comcast Cable Communications, Llc Stateful home phone service

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3315884A1 (de) * 1983-05-02 1984-11-08 Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt Verfahren und schaltungsanordnung zum betreiben einer zentralgesteuerten fernmelde-,insbesondere fernsprechvermittlungsanlage
US4873719A (en) * 1988-11-18 1989-10-10 Morris Reese Enhanced calling number delivery service system
US5263084A (en) * 1991-07-22 1993-11-16 Northern Telecom Limited Spontaneous caller identification with call-waiting
US5742905A (en) * 1994-09-19 1998-04-21 Bell Communications Research, Inc. Personal communications internetworking
US5533110A (en) * 1994-11-29 1996-07-02 Mitel Corporation Human machine interface for telephone feature invocation
CA2139081C (en) * 1994-12-23 1999-02-02 Alastair Gordon Unified messaging system and method
FI104869B (fi) * 1995-05-24 2000-04-14 Ericsson Telefon Ab L M Menetelmä verkkojen välisen puheyhteyden muodostamiseksi ja älyverkkopalvelu
US5610910A (en) * 1995-08-17 1997-03-11 Northern Telecom Limited Access to telecommunications networks in multi-service environment

Also Published As

Publication number Publication date
AU1362397A (en) 1997-08-11
PT875110E (pt) 2002-11-29
EP1309163A2 (de) 2003-05-07
EP1309163A3 (de) 2006-05-31
ES2183124T3 (es) 2003-03-16
AU708959B2 (en) 1999-08-19
JP3101768B2 (ja) 2000-10-23
JPH11506292A (ja) 1999-06-02
WO1997026749A1 (en) 1997-07-24
DK0875110T3 (da) 2003-01-13
DE69715594T2 (de) 2003-01-16
EP0875110A1 (de) 1998-11-04
ATE224621T1 (de) 2002-10-15
EP0875110B1 (de) 2002-09-18

Similar Documents

Publication Publication Date Title
DE69715594D1 (de) Verfahren zur bereitstellung von sprachanrufbenachrichtigung und nachrichtensteurerung über einen datenweg
GB9613951D0 (en) Telecommunications network
USRE42997E1 (en) Triggered playback of recorded messages to incoming telephone calls to a cellular phone
US7822187B2 (en) Telephone system with emergency override for caller to bypass telephone answering device and cause phone of called party to ring
KR100306167B1 (ko) 멀티미디어 경보 호 메시지 전송 시스템 및 방법
AU8950091A (en) Enhanced wide area audio response network
ATE210351T1 (de) Automatisiertes peripheres fernmeldesystem
US6970543B2 (en) Method and devices for call identification
CA2237374A1 (en) Call switching system based on type of call
WO1997039562A3 (en) System and method of rapid voice mail access in a radio telecommunications network
ATE479276T1 (de) Teilnehmeranrufverfahren, kommunikationseinrichtung, anruferinformationsserver und anrufsteuergerät
DK0909499T3 (da) Fremgangsmåde og telefonapparat til identificering af den kaldende
JPH08237371A (ja) コンピュータ化された電話装置及びその方法
JPH11275232A (ja) 電話交換網システム
EA199900949A1 (ru) Независимая от времени соединения передача информации по телефонным сетям
CA2218231A1 (en) Method to provide voice call notification and control messaging over a data path
RU99124597A (ru) Способ передачи информации в телефонной сети
JPH09284413A (ja) サイレント通信方式およびサイレント通信方法
TW387193B (en) Incoming call display system with the functions of recording messages and speech sound output
WO1999033287A3 (en) Method and system for transmitting information to a cellular telephone
KR960036476A (ko) 전화기의 통화중 메세지 전송방법
KR20000030448A (ko) 호출음 및 화중음 전환용 소리 녹음 가능형 통신 교환기
KR970004525A (ko) 전화기에서 자동통화 구현 방법
JPS63193646A (ja) 留守番電話機
JPS59144228A (ja) 自動交換機

Legal Events

Date Code Title Description
8364 No opposition during term of opposition