ES2183124T3 - Procedimiento de notificacion de llamadas de voz y de control de mensajes por un recorrido de datos. - Google Patents

Procedimiento de notificacion de llamadas de voz y de control de mensajes por un recorrido de datos.

Info

Publication number
ES2183124T3
ES2183124T3 ES97900163T ES97900163T ES2183124T3 ES 2183124 T3 ES2183124 T3 ES 2183124T3 ES 97900163 T ES97900163 T ES 97900163T ES 97900163 T ES97900163 T ES 97900163T ES 2183124 T3 ES2183124 T3 ES 2183124T3
Authority
ES
Spain
Prior art keywords
subscriber
computer
pstn
proxy
network
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
ES97900163T
Other languages
English (en)
Inventor
William P Mcmullin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Interactive Telecom Inc
Original Assignee
Interactive Telecom Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from CA002167215A external-priority patent/CA2167215A1/en
Priority claimed from US08/742,052 external-priority patent/US5809128A/en
Application filed by Interactive Telecom Inc filed Critical Interactive Telecom Inc
Application granted granted Critical
Publication of ES2183124T3 publication Critical patent/ES2183124T3/es
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1069Session establishment or de-establishment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/428Arrangements for placing incoming calls on hold
    • H04M3/4281Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/428Arrangements for placing incoming calls on hold
    • H04M3/4285Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/0024Services and arrangements where telephone services are combined with data services
    • H04M7/0057Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/121Details of network access arrangements or protocols
    • H04M7/122Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/15Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156On-line status dependent routing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/12Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Traffic Control Systems (AREA)
  • Alarm Systems (AREA)

Abstract

CUANDO EL ABONADO (28) DE UNA RED TELEFONICA CONMUTADA PUBLICA (RTC) ESTA OCUPANDO SU ENLACE TELEFONICO PARA CONECTAR UN ORDENADOR PERSONAL A UNA RED DE ORDENADORES, EL METODO PERMITE LA REDIRECCION AUTOMATICA DE UNA LLAMADA ENTRANTE AL CITADO ENLACE TELEFONICO A UN PROXY DEL ABONADO (38) CONECTADO A LA RTC (30) PARA PRODUCIR INTERACCION DE AUDIO CON EL COMUNICANTE. EL PROXY DEL ABONADO TAMBIEN ESTA CONECTADO A LA CITADA RED DE ORDENADORES Y PUEDE ENVIAR Y RECIBIR MENSAJES A TRAVES DE LA CITADA RED DE ORDENADORES AL ORDENADOR DEL ABONADO, DANDO ASI AL ABONADO LA POSIBILIDAD DE RECIBIR NOTIFICACION EN EL CITADO ORDENADOR DEL INTENTO DE LLAMADA POR RTC. OPCIONALMENTE, EL ABONADO TIENE LA POSIBILIDAD ADICIONAL DE INTERACTUAR CON EL CITADO ORDENADOR PARA MANEJAR EL PROXY PARA CONTROLAR E INTERACTUAR CON LA LLAMADA TELEFONICA DE VOZ ENTRANTE MIENTRAS EL ABONADO CONTINUA OCUPANDO SU ENLACE TELEFONICO QUE CONECTA SU ORDENADOR A LA RED DE ORDENADORES.
ES97900163T 1996-01-15 1997-01-14 Procedimiento de notificacion de llamadas de voz y de control de mensajes por un recorrido de datos. Expired - Lifetime ES2183124T3 (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CA002167215A CA2167215A1 (en) 1996-01-15 1996-01-15 Method to provide voice call notification and control messaging over a data path
US08/742,052 US5809128A (en) 1996-11-01 1996-11-01 Method and apparatus permitting notification and control of blocked incoming calls over a data network

Publications (1)

Publication Number Publication Date
ES2183124T3 true ES2183124T3 (es) 2003-03-16

Family

ID=25678302

Family Applications (1)

Application Number Title Priority Date Filing Date
ES97900163T Expired - Lifetime ES2183124T3 (es) 1996-01-15 1997-01-14 Procedimiento de notificacion de llamadas de voz y de control de mensajes por un recorrido de datos.

Country Status (9)

Country Link
EP (2) EP1309163A3 (es)
JP (1) JP3101768B2 (es)
AT (1) ATE224621T1 (es)
AU (1) AU708959B2 (es)
DE (1) DE69715594T2 (es)
DK (1) DK0875110T3 (es)
ES (1) ES2183124T3 (es)
PT (1) PT875110E (es)
WO (1) WO1997026749A1 (es)

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US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
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FR2770720B1 (fr) * 1997-10-30 2000-01-07 Sagem Procede pour etablir une communication entre un terminal de l'internet et un telephone et telephone pour la mise en oeuvre du procede
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US6519252B2 (en) * 1997-12-31 2003-02-11 Ericsson Inc. System and method for connecting a call to a mobile subscriber connected to the Internet
US6571094B1 (en) 1998-01-22 2003-05-27 At&T Wireless Services, Inc. Method and system for remote call forwarding of telephone calls from an IP connection
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US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
US6169796B1 (en) * 1998-03-09 2001-01-02 At & T Corp. Call rerouter method and apparatus
US6304565B1 (en) * 1998-05-20 2001-10-16 At&T Corp. Method of completing long distance pots calls with IP telephony endpoints
US6801952B2 (en) 1998-08-31 2004-10-05 Nortel Networks Limited Method and devices for providing network services from several servers
US6253249B1 (en) 1998-08-31 2001-06-26 Nortel Networks Limited Method and devices for bridging data and telephone networks
US6393122B1 (en) 1998-08-31 2002-05-21 Nortel Networks Limited Method and device for providing intermediate telephone service with enhanced network reliability
US6393467B1 (en) 1998-08-31 2002-05-21 Nortel Networks Limited Network interconnected computing device, server and notification method
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JP2004500738A (ja) 1999-04-01 2004-01-08 コールウェーブ,インコーポレイテッド 拡張された通信サービスを提供するための方法及び装置
US7822188B1 (en) 1999-04-01 2010-10-26 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
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Also Published As

Publication number Publication date
AU1362397A (en) 1997-08-11
PT875110E (pt) 2002-11-29
EP1309163A2 (en) 2003-05-07
EP1309163A3 (en) 2006-05-31
AU708959B2 (en) 1999-08-19
JP3101768B2 (ja) 2000-10-23
JPH11506292A (ja) 1999-06-02
WO1997026749A1 (en) 1997-07-24
DK0875110T3 (da) 2003-01-13
DE69715594T2 (de) 2003-01-16
EP0875110A1 (en) 1998-11-04
ATE224621T1 (de) 2002-10-15
EP0875110B1 (en) 2002-09-18
DE69715594D1 (de) 2002-10-24

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