NO993030L - Fremgangsmåte og system for å skaffe forbindelser - Google Patents

Fremgangsmåte og system for å skaffe forbindelser

Info

Publication number
NO993030L
NO993030L NO993030A NO993030A NO993030L NO 993030 L NO993030 L NO 993030L NO 993030 A NO993030 A NO 993030A NO 993030 A NO993030 A NO 993030A NO 993030 L NO993030 L NO 993030L
Authority
NO
Norway
Prior art keywords
agent
service
data connection
subscriber
call
Prior art date
Application number
NO993030A
Other languages
English (en)
Other versions
NO993030D0 (no
Inventor
Mika Hyvoenen
Bjoern Melen
Original Assignee
Ericsson Telefon Ab L M
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Telefon Ab L M filed Critical Ericsson Telefon Ab L M
Publication of NO993030D0 publication Critical patent/NO993030D0/no
Publication of NO993030L publication Critical patent/NO993030L/no

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

Fremgangsmåte og system for å tilveiebringe en dataforbin- delse mellom en agent og en database av et selskap som en anropende abonnent ønsker å ta kontakt med, og en tale- og/eller dataforbindelse mellom agenten og den anropende A- abonnent når A-abonnenten ringer et tjenestenummer av en forutbestemt tjenesteleverandør. I henhold til oppfinnelsen rettes anropet mot et tjenestesvitsjepunkt av et intelli- gent nett, fra hvilket informasjon vedrørende anropet som ble ringt nummeret, overføres til et tjenestestyrepunkt, en fri agent reserveres i tjenestestyrepunktet på grunnlag av en tabell, det gis en informasjon for å tilveiebringe for- bindelser til tjenestesvitsjepunktet, det opprettes en dataforbindelse fra databasen av den ønskede tjenesteleve- randør til agenten, og det opprettes en forbindelse mellom anroperen og agenten.
NO993030A 1996-12-20 1999-06-18 Fremgangsmåte og system for å skaffe forbindelser NO993030L (no)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI965162A FI105134B (fi) 1996-12-20 1996-12-20 Puhelinjärjestelmä ja menetelmä sitä varten
PCT/FI1997/000821 WO1998028923A1 (en) 1996-12-20 1997-12-19 A method and a system for providing connections

Publications (2)

Publication Number Publication Date
NO993030D0 NO993030D0 (no) 1999-06-18
NO993030L true NO993030L (no) 1999-08-20

Family

ID=8547340

Family Applications (1)

Application Number Title Priority Date Filing Date
NO993030A NO993030L (no) 1996-12-20 1999-06-18 Fremgangsmåte og system for å skaffe forbindelser

Country Status (11)

Country Link
US (1) US6404879B1 (no)
EP (1) EP0950324B1 (no)
JP (1) JP2001507185A (no)
KR (1) KR20000069645A (no)
AU (1) AU725375B2 (no)
BR (1) BR9713743A (no)
CA (1) CA2275674A1 (no)
DE (1) DE69738516T2 (no)
FI (1) FI105134B (no)
NO (1) NO993030L (no)
WO (1) WO1998028923A1 (no)

Families Citing this family (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2339362A (en) 1998-07-03 2000-01-19 Orange Personal Comm Serv Ltd Call centres
EP1104634B1 (en) * 1998-08-10 2007-10-03 BRITISH TELECOMMUNICATIONS public limited company Call routing in an intelligent network
FI105435B (fi) 1998-09-21 2000-08-15 Nokia Networks Oy Menetelmä puhelunmuodostuspyyntöjen käsittelemiseksi
JP3594219B2 (ja) * 1998-11-13 2004-11-24 インターナショナル・ビジネス・マシーンズ・コーポレーション 通信方法、通信システム、通信を制御するためのソフトウエア・プロダクトを格納した記録媒体
US6263053B1 (en) * 1998-11-12 2001-07-17 Ericsson Inc. System and method for processing telephone calls
EP1003096A1 (en) * 1998-11-19 2000-05-24 Alcatel Mediation device development method
EP1033897B1 (de) * 1999-02-05 2007-06-13 Alcatel Lucent Verfahren zur Bereitstellung eines persönlichen Kommunikationsdienstes sowie Verfahren zur Anrufleitung und Dienststeuereinheit
WO2003001825A1 (en) * 2001-06-25 2003-01-03 Ram Jethanand Balani Method and device for effecting venue specific wireless communication
DE10241852B4 (de) * 2002-09-09 2013-05-08 Deutsche Telekom Ag Verfahren und System zur Vermittlung eines Telekommunikationsanrufes
KR100919746B1 (ko) * 2003-01-15 2009-09-29 주식회사 케이티 Ｓｃｐ 개시호에 대한 통계정보수집 시스템 및 그 방법
US20060210035A1 (en) * 2005-03-18 2006-09-21 Pitney Bowes Incorporated Method for dynamically controlling call center volumes
US20130060587A1 (en) * 2011-09-02 2013-03-07 International Business Machines Corporation Determining best time to reach customers in a multi-channel world ensuring right party contact and increasing interaction likelihood
US10089070B1 (en) 2015-09-09 2018-10-02 Cisco Technology, Inc. Voice activated network interface

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5008930A (en) * 1989-10-24 1991-04-16 At&T Bell Laboratories Customer definable integrated voice/data call transfer technique
US5036535A (en) * 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
CA2129942C (en) 1993-09-30 1998-08-25 Steven Todd Kaish Telecommunication network with integrated network-wide automatic call distribution
US5533115A (en) * 1994-01-31 1996-07-02 Bell Communications Research, Inc. Network-based telephone system providing coordinated voice and data delivery

Also Published As

Publication number Publication date
FI105134B (fi) 2000-06-15
DE69738516T2 (de) 2009-02-05
US6404879B1 (en) 2002-06-11
AU7876698A (en) 1998-07-17
KR20000069645A (ko) 2000-11-25
FI965162A (fi) 1998-06-21
BR9713743A (pt) 2000-03-21
EP0950324B1 (en) 2008-02-13
JP2001507185A (ja) 2001-05-29
CA2275674A1 (en) 1998-07-02
DE69738516D1 (de) 2008-03-27
EP0950324A1 (en) 1999-10-20
AU725375B2 (en) 2000-10-12
NO993030D0 (no) 1999-06-18
FI965162A0 (fi) 1996-12-20
WO1998028923A1 (en) 1998-07-02

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Legal Events

Date Code Title Description
FC2A Withdrawal, rejection or dismissal of laid open patent application