FI105134B - Puhelinjärjestelmä ja menetelmä sitä varten - Google Patents

Puhelinjärjestelmä ja menetelmä sitä varten Download PDF

Info

Publication number
FI105134B
FI105134B FI965162A FI965162A FI105134B FI 105134 B FI105134 B FI 105134B FI 965162 A FI965162 A FI 965162A FI 965162 A FI965162 A FI 965162A FI 105134 B FI105134 B FI 105134B
Authority
FI
Finland
Prior art keywords
agent
connection
database
subscriber
service
Prior art date
Application number
FI965162A
Other languages
English (en)
Finnish (fi)
Swedish (sv)
Other versions
FI965162A0 (fi
FI965162A (fi
Inventor
Bjoern Melen
Mika Hyvoenen
Original Assignee
Ericsson Telefon Ab L M
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Telefon Ab L M filed Critical Ericsson Telefon Ab L M
Publication of FI965162A0 publication Critical patent/FI965162A0/fi
Priority to FI965162A priority Critical patent/FI105134B/fi
Priority to EP97948928A priority patent/EP0950324B1/en
Priority to JP52844298A priority patent/JP2001507185A/ja
Priority to CA002275674A priority patent/CA2275674A1/en
Priority to KR1019997005661A priority patent/KR20000069645A/ko
Priority to PCT/FI1997/000821 priority patent/WO1998028923A1/en
Priority to AU78766/98A priority patent/AU725375B2/en
Priority to BR9713743A priority patent/BR9713743A/pt
Priority to DE69738516T priority patent/DE69738516T2/de
Priority to US09/319,396 priority patent/US6404879B1/en
Publication of FI965162A publication Critical patent/FI965162A/fi
Priority to NO993030A priority patent/NO993030L/no
Application granted granted Critical
Publication of FI105134B publication Critical patent/FI105134B/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Circuits Of Receivers In General (AREA)
  • Communication Control (AREA)
  • Stereo-Broadcasting Methods (AREA)
FI965162A 1996-12-20 1996-12-20 Puhelinjärjestelmä ja menetelmä sitä varten FI105134B (fi)

Priority Applications (11)

Application Number Priority Date Filing Date Title
FI965162A FI105134B (fi) 1996-12-20 1996-12-20 Puhelinjärjestelmä ja menetelmä sitä varten
AU78766/98A AU725375B2 (en) 1996-12-20 1997-12-19 A method and a system for providing connections
JP52844298A JP2001507185A (ja) 1996-12-20 1997-12-19 接続を行うための方法およびシステム
CA002275674A CA2275674A1 (en) 1996-12-20 1997-12-19 A method and a system for providing connections
KR1019997005661A KR20000069645A (ko) 1996-12-20 1997-12-19 접속 제공 방법 및 시스템
PCT/FI1997/000821 WO1998028923A1 (en) 1996-12-20 1997-12-19 A method and a system for providing connections
EP97948928A EP0950324B1 (en) 1996-12-20 1997-12-19 A method and a system for providing connections
BR9713743A BR9713743A (pt) 1996-12-20 1997-12-19 Processo e sistema para provisão de uma ligação de dados entre um agente e um banco de dados de uma empresa
DE69738516T DE69738516T2 (de) 1996-12-20 1997-12-19 Verfahren und system für verbindungsherstellung
US09/319,396 US6404879B1 (en) 1996-12-20 1997-12-19 System and method for providing data connections between an agent and a database of a company
NO993030A NO993030L (no) 1996-12-20 1999-06-18 Fremgangsmåte og system for å skaffe forbindelser

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI965162A FI105134B (fi) 1996-12-20 1996-12-20 Puhelinjärjestelmä ja menetelmä sitä varten
FI965162 1996-12-20

Publications (3)

Publication Number Publication Date
FI965162A0 FI965162A0 (fi) 1996-12-20
FI965162A FI965162A (fi) 1998-06-21
FI105134B true FI105134B (fi) 2000-06-15

Family

ID=8547340

Family Applications (1)

Application Number Title Priority Date Filing Date
FI965162A FI105134B (fi) 1996-12-20 1996-12-20 Puhelinjärjestelmä ja menetelmä sitä varten

Country Status (11)

Country Link
US (1) US6404879B1 (no)
EP (1) EP0950324B1 (no)
JP (1) JP2001507185A (no)
KR (1) KR20000069645A (no)
AU (1) AU725375B2 (no)
BR (1) BR9713743A (no)
CA (1) CA2275674A1 (no)
DE (1) DE69738516T2 (no)
FI (1) FI105134B (no)
NO (1) NO993030L (no)
WO (1) WO1998028923A1 (no)

Families Citing this family (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2339362A (en) * 1998-07-03 2000-01-19 Orange Personal Comm Serv Ltd Call centres
AU5184799A (en) 1998-08-10 2000-03-06 British Telecommunications Public Limited Company Call routing in an intelligent network
FI105435B (fi) * 1998-09-21 2000-08-15 Nokia Networks Oy Menetelmä puhelunmuodostuspyyntöjen käsittelemiseksi
JP3594219B2 (ja) * 1998-11-13 2004-11-24 インターナショナル・ビジネス・マシーンズ・コーポレーション 通信方法、通信システム、通信を制御するためのソフトウエア・プロダクトを格納した記録媒体
US6263053B1 (en) * 1998-11-12 2001-07-17 Ericsson Inc. System and method for processing telephone calls
EP1003096A1 (en) * 1998-11-19 2000-05-24 Alcatel Mediation device development method
ES2288007T3 (es) * 1999-02-05 2007-12-16 Alcatel Lucent Procedimiento para facilitar un servicio personal de comunicacion, asi como procedimiento para direccionar llamadas y una unidad de control del servicio.
CA2451668A1 (en) * 2001-06-25 2003-01-03 Ram Jethanand Balani Method and device for effecting venue specific wireless communication
DE10241852B4 (de) * 2002-09-09 2013-05-08 Deutsche Telekom Ag Verfahren und System zur Vermittlung eines Telekommunikationsanrufes
KR100919746B1 (ko) * 2003-01-15 2009-09-29 주식회사 케이티 Ｓｃｐ 개시호에 대한 통계정보수집 시스템 및 그 방법
US20060212309A1 (en) * 2005-03-18 2006-09-21 Pitney Bowes Incorporated Method for determining the best day of the week for a recipient to receive a mail piece
US20130060587A1 (en) * 2011-09-02 2013-03-07 International Business Machines Corporation Determining best time to reach customers in a multi-channel world ensuring right party contact and increasing interaction likelihood
US10089070B1 (en) 2015-09-09 2018-10-02 Cisco Technology, Inc. Voice activated network interface

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5008930A (en) * 1989-10-24 1991-04-16 At&T Bell Laboratories Customer definable integrated voice/data call transfer technique
US5036535A (en) * 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
CA2129942C (en) * 1993-09-30 1998-08-25 Steven Todd Kaish Telecommunication network with integrated network-wide automatic call distribution
US5533115A (en) 1994-01-31 1996-07-02 Bell Communications Research, Inc. Network-based telephone system providing coordinated voice and data delivery

Also Published As

Publication number Publication date
AU7876698A (en) 1998-07-17
KR20000069645A (ko) 2000-11-25
DE69738516D1 (de) 2008-03-27
AU725375B2 (en) 2000-10-12
EP0950324B1 (en) 2008-02-13
BR9713743A (pt) 2000-03-21
NO993030L (no) 1999-08-20
DE69738516T2 (de) 2009-02-05
NO993030D0 (no) 1999-06-18
US6404879B1 (en) 2002-06-11
WO1998028923A1 (en) 1998-07-02
EP0950324A1 (en) 1999-10-20
FI965162A0 (fi) 1996-12-20
JP2001507185A (ja) 2001-05-29
FI965162A (fi) 1998-06-21
CA2275674A1 (en) 1998-07-02

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