CN201247489Y - Bank queuing number-calling processing system capable of recognizing client identification - Google Patents
Bank queuing number-calling processing system capable of recognizing client identification Download PDFInfo
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- CN201247489Y CN201247489Y CNU2008201224207U CN200820122420U CN201247489Y CN 201247489 Y CN201247489 Y CN 201247489Y CN U2008201224207 U CNU2008201224207 U CN U2008201224207U CN 200820122420 U CN200820122420 U CN 200820122420U CN 201247489 Y CN201247489 Y CN 201247489Y
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Abstract
The utility model discloses a bank queue management processing system which can identify the identity of clients. The system at least comprises a network number calling machine, a multi-channel access device and a data processing device. The network number calling machine is connected with the multi-channel access device though a bank internal network; the multi-channel access device is connected with the data processing device; and the data processing device is connected with a bank client message device of a bank core system. The utility model can cause a bank to differentiate the types of different customer groups according to the demands and the situations of the clients and carry out graded transaction, so as to ensure the priority service of important clients and prevent the occurrence of situation that no client is at a VIP window and clients queue at a common service window. The utility model also can ensure that the clients can obtain numbers without staying in the business hall of the bank and master the arriving time according to the results, thereby shortening the waiting time of the clients.
Description
Technical field
The utility model relates to the technical field of data processing in the financial business, relate in particular to a kind of bank queuing management disposal system of discerning client identity, this system can discern client identity, carry out client segmentation is handled according to client's grade, and the client can be provided the not on-site long-range queuing service of calling out the numbers.
Background technology
In daily life and work, to bank's transacting business queuing is a universal phenomenon, at this phenomenon, in the bank place of business, Zero queuing system has obtained widespread usage, after promptly the client has arrived the place of business, arrives first on the Zero queuing machine and reaches one number, and bank clerk is called out the numbers according to the order of number, handles in turn.Though this Zero queuing system has solved the order and the comfortableness of custom queueing, also exists following problem:
1, fail effectively to distinguish client's classification, all clients all put on an equal footing.In real life and work, bank wishes the actual conditions according to self and client in fact, treats the customers of Priority Service outbalance with a certain discrimination for different customers.
2, fail to shorten client's stand-by period.Except that first mention fail to distinguish client segmentation do not serve, the client also must be to the working place number of getting, though can save the action of queuing after the number of getting, as arriving the rest area rest that the working place provides, the time of custom queueing does not obtain any saving.
The utility model content
(1) technical matters that will solve
A purpose of the present utility model is to provide a kind of bank queuing management disposal system of discerning client identity, can allow bank according to needs of self and client's situation, distinguish different customers' classifications, carry out classification and accept, Very Important Person is carried out Priority Service to ensure; Calling system can be according to the queuing situation of top-tier customer in addition, at each business window reasonable distribution top-tier customer, so at business window special VIP client window can be set, avoid the VIP client window not have the phenomenon of service object and general service window custom queueing to take place.
Another purpose of the present utility model is to provide a kind of bank queuing management disposal system of discerning client identity, to solve the client to the scene number of getting problem, can allow the client just can the number of getting less than the bank place of business, grasp the time of bank voluntarily according to the result of the number of getting, thereby shorten client's stand-by period.
(2) technical scheme
For achieving the above object, the technical solution adopted in the utility model is as follows:
A kind of bank queuing management disposal system of discerning client identity, this system comprise site number calling machine, access device and data processing equipment by all kinds of means at least; This site number calling machine is connected in this access device by all kinds of means by bank's internal network, this by all kinds of means access device be connected with this data processing equipment, this data processing equipment is connected in the customer information of bank device of core banking system.
In the such scheme, this site number calling machine is equipped with card identification apparatus and Zero queuing management devices.This card identification apparatus be in magnetic card identification equipment, IC-card identification equipment and the bar code card identification equipment any one or multiple.This Zero queuing management devices by be used for from the customer information medium read customer information client's medium reading unit, be used for the unit is set and is used for the sending queuing management unit that row number carries out dynamic management being constituted according to the row number strategy that is provided with according to the row number strategy that the customer information that reads is provided with the row number strategy, this client's medium reading unit is connected in this row number strategy the unit is set, and this row number strategy is provided with the unit and is connected in the sending queuing management unit.This customer information medium is client's bankbook, or the customer bank card, or customer's identity card.
In the such scheme, this system comprises that further one is connected in this client of access device terminal of calling out the numbers by all kinds of means by external network.This client terminal of calling out the numbers is client's mobile phone, or the computer of the connected the Internet that uses of client, or client's landline telephone.This external network is radio mobile communication network G SM/CDMA, or the internet internet, or the telecommunication telephone net.
In the such scheme, this by all kinds of means access device comprise:
Be used for separating the channel integration unit of the key message of customer ID from the request of calling out the numbers of different channels;
Be used to receive the client sends the request of calling out the numbers by SMS wireless telecommunications access unit;
Be used to receive the client sends the request of calling out the numbers by the internet Internet access unit;
Be used to receive the client sends the request of calling out the numbers by phone telecommunication telephone net access unit; And
Being used to receive the client inserts and administrative unit by the site number calling machine that the site number calling machine sends the request of calling out the numbers;
This channel integration unit is connected to wireless telecommunications access unit, Internet access unit, telecommunication telephone net access unit and site number calling machine and inserts and administrative unit, this site number calling machine access and administrative unit are connected by internal network with the site number calling machine, according to the service network flag information client segmentation sign and initiation channel sign are sent to appointment site number calling machine, receive the queue number that the site number calling machine produces simultaneously, and queue number is sent to client's mobile phone by the wireless telecommunications access unit.
In the such scheme, this data processing equipment comprises:
Be used for judging according to client's medium information I.D. or phone number whether the client is bank client, and judge whether the client opens the long-range service of calling out the numbers, and verify the long-range service password of calling out the numbers of client, and be connected in client's medium information authentication ' unit of customer information of bank device;
Be used to obtain customer information and be connected in the customer information acquiring unit of customer information of bank device;
Be used for client's classification decision condition setup unit that bank customizes the standard of client segmentation; And
Client's classification identifying unit that the client that provides according to the customer information acquiring unit judges client's classification in the rule of the various information of bank and the definition of client's classification decision condition setup unit is provided;
This customer information acquiring unit and this client's classification decision condition setup unit are connected to client's classification identifying unit.
(3) beneficial effect
From technique scheme as can be seen, the utility model is compared with the at present common line-up device of calling out the numbers, and has the following advantages:
1, utilizes the utility model, bank can be according to needs of self and client's actual conditions, when the client calls out the numbers queuing, the client is carried out class discrimination, distinguish different classes of client and serve respectively, rise to the possibility of Very Important Person Priority Service.The function that can also have Priority Service simultaneously to the client of waiting-timeout has also embodied the principle of hommization, so can improve client's satisfaction comprehensively.
2, the utility model can be according to all kinds of clients' queuing situation, at each business window reasonable distribution top-tier customer, so special VIP client window can be set at business window, avoided the VIP client window not have the phenomenon of service object and general service window custom queueing to take place, thereby maximal efficiency improve the traffic handing capacity of site.
3, the utility model utilizes means such as network, mobile phone, phone, carries out long-range calling out the numbers (classification simultaneously), is convenient to the time that the client grasps the place of business voluntarily, shortens the time that the client waits at the scene of handling effectively.
Description of drawings
Fig. 1 is the structural representation of the bank queuing management disposal system of the client identity discerned that provides of the utility model;
Fig. 2 is based on the Zero queuing processing flow chart of discerning the bank queuing management disposal system of client identity shown in Figure 1;
Fig. 3 is the structural representation of the access device by all kinds of means that provides of the utility model;
Fig. 4 is the structural representation of the data processing equipment that provides of the utility model;
Fig. 5 is the structural representation of the Zero queuing management devices of the site number calling machine customization that provides of the utility model;
Fig. 6 is the processing flow chart of the number calling machine sending queuing management unit that provides of the utility model;
Fig. 7 is the process flow diagram of calling out the numbers of the Internet channel that provides of the utility model;
Fig. 8 is the process flow diagram of calling out the numbers of the phone channel that provides of the utility model;
Fig. 9 is the process flow diagram of calling out the numbers of the SMS channel that provides of the utility model;
Figure 10 is the flow process of calling out the numbers of the site number calling machine channel that provides of the utility model.
Embodiment
For making the purpose of this utility model, technical scheme and advantage clearer,, and, the utility model is further described with reference to accompanying drawing below in conjunction with specific embodiment.
The utility model provides a kind of bank queuing management disposal system of discerning client identity for bank, this system possesses the not on-site function of ranking and calling out the numbers of the client of support, this system can also realize the top-tier customer Priority Service according to client identity simultaneously, can also guarantee the security function under the waiting-timeout situation of non-prime client (bank's normal client) simultaneously.
As shown in Figure 1, Fig. 1 is the structural representation of the bank queuing management disposal system of the client identity discerned that provides of the utility model, and this system comprises site number calling machine 1, access device 4 and 5 three ingredients of data processing equipment by all kinds of means at least.Wherein, this site number calling machine 1 is connected in this access device 4 by all kinds of means by bank's internal network, this by all kinds of means access device 4 be connected with this data processing equipment 5, this data processing equipment 5 is connected in the customer information of bank device 6 of core banking system.
With reference to Fig. 1, this system can further include one and is connected in this client of access device terminal 2 of calling out the numbers by all kinds of means by external network.This client terminal 2 of calling out the numbers can be client's mobile phone, or the computer of the connected the Internet that uses of client, or client's landline telephone etc.This external network can be radio mobile communication network G SM/CDMA, or the internet internet, or the telecommunication telephone net etc.
Also shown a customer information of bank device 6 among Fig. 1, this customer information of bank device 6 belongs to core banking system, does not belong to native system, and only the data processing equipment 5 for native system provides client's medium information authentication interface and customer information to obtain interface.This customer information of bank device 6 is relevant with the utility model system, for data processing equipment provides customer data information basic data.
In addition, site number calling machine 4 is equipped with card identification apparatus and Zero queuing management devices.This card identification apparatus be in magnetic card identification equipment, IC-card identification equipment and the bar code card identification equipment any one or multiple.This Zero queuing management devices by be used for from the customer information medium read customer information client's medium reading unit, be used for the unit is set and is used for the sending queuing management unit that row number carries out dynamic management being constituted according to the row number strategy that is provided with according to the row number strategy that the customer information that reads is provided with the row number strategy, this client's medium reading unit is connected in this row number strategy the unit is set, and this row number strategy is provided with the unit and is connected in the sending queuing management unit.This customer information medium is client's bankbook, or the customer bank card, or customer's identity card.
As shown in Figure 3, Fig. 3 is the structural representation of the access device by all kinds of means that provides of the utility model, this by all kinds of means access device comprise:
Be used for separating the channel integration unit 301 of the key message of customer ID from the request of calling out the numbers of different channels; The concrete function of this channel integration unit is: the key message that separates customer ID from the request of calling out the numbers of different channels, for example: client's Media ID of calling out the numbers from the site (client's bank card, bankbook number) or customer's identity card number offer data processing equipment from the client enrollment cell-phone number of outer net channel and with client's key message; Write down the service network numbering of client requests simultaneously.
Be used to receive the client sends the request of calling out the numbers by SMS wireless telecommunications access unit 302; This wireless telecommunications access unit mainly adopts standard GSM/GPRS/CDMA module, be used to receive the request of calling out the numbers of client's SMS, the client can arrange in numerical order to the short message service number of bank's appointment by sending the corresponding number of institute of outlet (number can be inquired about and obtain by website, the unit's of accepting customer phone service system, the place of business attendant of the unit of accepting), the result that calls out the numbers that the site number calling machine is returned postbacks the client that calls out the numbers who initiates to by outer net channel (mobile phone, online computer, phone) by note simultaneously.The phone number that client's mobile phone is necessary for the client when opening customer information.
Be used to receive the client sends the request of calling out the numbers by the internet Internet access unit 303; This Internet access unit mainly adopts standard WEB server, is connected with the INTERNET network, can utilize the portal website of bank to set up the special-purpose Zero queuing page, also can set up the Zero queuing server separately, and prerequisite is to be connected with public network.Webpage comprises two functions: (the long-range service registration functionality of calling out the numbers can be incorporated bank's bank system of web into and carry out for long-range call out the numbers service registry and Zero queuing, do not launch explanation in this article), for simplicity, can require the login user phone number that conforms to record in the customer information of bank device by name by force.On webpage, can draw outlet's map, make things convenient for the client to select the site to call out the numbers nearby.
Be used to receive the client sends the request of calling out the numbers by phone telecommunication telephone net access unit 304; This telecommunication telephone net access unit and bank's existing customer's telephone service system are integrated, but number outlet's number of queuing (number can be inquired about and obtain by website, the unit's of accepting customer phone service system, the place of business attendant of the unit of accepting) is taken in phone number that voice suggestion client input conforms to the interior record of message unit (is exactly can exempt from input with the mobile phone access of registration as the client) and hope, newly uses the client to register by the website or to outlet.And
Being used to receive the client inserts and administrative unit 305 by the site number calling machine that the site number calling machine sends the request of calling out the numbers; This site number calling machine access and administrative unit are connected by internal network with the site number calling machine, receive the request of calling out the numbers of site number calling machine, and according to the service network flag information, client segmentation sign and initiation channel sign are sent to appointment site number calling machine, receive the queue number that the site number calling machine produces simultaneously, and queue number is sent to client's mobile phone by 302 wireless telecommunications access units.
This channel integration unit is connected to wireless telecommunications access unit, Internet access unit, telecommunication telephone net access unit and site number calling machine and inserts and administrative unit, this site number calling machine access and administrative unit are connected by internal network with the site number calling machine, according to the service network flag information client segmentation sign and initiation channel sign are sent to appointment site number calling machine, receive the queue number that the site number calling machine produces simultaneously, and queue number is sent to client's mobile phone by the wireless telecommunications access unit.
As shown in Figure 4, Fig. 4 is the structural representation of the data processing equipment that provides of the utility model.This data processing equipment comprises:
Be used for judging according to client's medium information (I.D. or phone number etc.) whether the client is bank client, and judge whether the client opens the long-range service of calling out the numbers, and verify the long-range service password of calling out the numbers of client, and be connected in client's medium information authentication ' unit 400 of customer information of bank device; This client's medium information identifying unit is connected in the customer information of bank device.
Be used to obtain customer information and be connected in the customer information acquiring unit 401 of customer information of bank device; This customer information acquiring unit is connected in the customer information of bank device, obtains client-related information, as: this customer deposit information, credit information, credit standing etc.
Be used for client's classification decision condition setup unit 402 that bank customizes the standard of client segmentation; This client's classification decision condition setup unit is used for bank the standard of client segmentation is customized, and the standard of customization can be a benchmark with or a few in the factors such as this client's deposit, loan, credit standing.For example: following classification is exactly that deposit, loan, these three subitems of credit with the client is comprehensively as criteria for classification, as, deposit surpasses 1,000,000 yuan or have loan and refund credit well can be set at visitant customer in one's own profession, client codes is A, deposit surpasses 200,000 yuan or have petty load such as credit card loan and refund credit good in one's own profession, can be set at top-tier customer, client codes is B, surpass 50,000 yuan in the one's own profession deposit and can be set at intermediate client, client codes is C, other clients are set at normal client, and client codes is set at D.And
Client's classification identifying unit 403 that the client that provides according to the customer information acquiring unit judges client's classification in the rule of the various information of bank and the definition of client's classification decision condition setup unit is provided.This client's classification identifying unit is judged in the various information of bank and the rule of client's classification decision condition setup unit 402 definition according to the client that customer information acquiring unit 401 provides, as: its deposit of certain client has 300,000, and credit card refund credit is good, and then this client's classification is the category-B client.
This customer information acquiring unit 401 and this client's classification decision condition setup unit 402 are connected to client's classification identifying unit 403.
As shown in Figure 5, Fig. 5 is the structural representation of the Zero queuing management devices of the site number calling machine customization that provides of the utility model, and this Zero queuing management devices comprises:
Client's medium reading unit 501 is responsible for reading of client's medium (bankbook, bank card) and client's second generation I.D., subsequently client's medium number (bankbook account number, bank's card number) or identification card number is sent to access device by all kinds of means.
The row number strategy is provided with unit 502, be responsible for the strategy setting of arranging in numerical order, can set different classes of client's maximum latency by the strategy of arranging in numerical order, (as: category-A client 5 minutes, category-B client 10 minutes, C class client 20 minutes, D class client 30 minutes), and can different stage client's maximum latency be adjusted according to the concrete condition of site.Mainly embody different classes of client distinguished by the row number strategy of setting and treat.
Sending queuing management unit 503, according to setting the row number strategy, row number is carried out dynamic management, the client who realizes different classes of, different wait situations receives bank service to the appointed area, elementary object is in assurance top-tier customer to be obtained under the situation of Priority Service, and the service that can also take into account other classification client also can be guaranteed.Therefore the factor of two aspects will be considered in the sending queuing management unit: row number strategy (being client's classification) and client be the stand-by period.Concrete principle is as follows: if 1 all clients' stand-by period all in maximum time of setting in the scope, is first priority principle with client's classification then, same classification client arranges in numerical order according to stand-by period priority principle; If 2 in the peak traffic phase, exist some client maximum latency that surpass to set of stand-by period be first priority principle then with the waiting-timeout time (waiting-timeout time=stand-by period deducts such client's maximum latency), client with same waiting-timeout time is according to client's classification principle of priority.Mentioned above principle can guarantee generic client, the First come first served service; Can realize differentiated service according to client's classification simultaneously; The client that also can guarantee waiting-timeout can in time be served, and when embodying differentiated service, has also paid attention to the fairness doctrine of hommization.
This client's medium reading unit 501 is connected in this row number strategy unit 502 is set, and this row number strategy is provided with unit 502 and is connected in sending queuing management unit 503.
Based on this bank queuing management disposal system of discerning client identity that above-mentioned the utility model provides, Fig. 2 shows the Zero queuing processing flow chart of discerning the bank queuing management disposal system of client identity based on shown in Figure 1, may further comprise the steps:
Step 200: access device is received the request of calling out the numbers that client is sent by all kinds of means.
Step 201: access device is discerned the channel that the client calls out the numbers by all kinds of means, comprises 202 outlet's number calling machines, 203 SMS, 204 phones, 205INTERNET network.
Step 206: access device is carried out the channel sign for the request of calling out the numbers that derives from 202 site number calling machines, 203 SMS, 204 phones, 205INTERNET network channel by all kinds of means, as: on behalf of SMS, 002,001 represent phone, 003 to represent the network channel, and 004, represent site number calling machine channel; And from the request of calling out the numbers of different channel customer ends, isolate the physical branch information that can identify client's key message (as: client's Media ID, customer's identity card number, client's cell-phone number etc.) and specified services, and will send data processing server on client's key message, in order to inquiry client classification.
Step 207: data processing equipment is searched the corresponding client message unit according to client's key message from the customer information of bank system and device, and differentiate type under the client according to the information of customer information unit and the criterion set in advance, generate different client segmentation code (as: A-visitant customer, B-top-tier customer, C-intermediate client, D-normal client) and issue access device by all kinds of means.
Step 208: access device adds " the customer type code " of data processing equipment return " source channel sign " by all kinds of means, issues the site number calling machine of specified services site, as 001A, 003C etc.
Step 209: the site number calling machine is originated according to the channel sign judgement client request of calling out the numbers according to the message that receives server, if derive from this site number calling machine, then execution in step 210, if not derive from this site number calling machine, then execution in step 211.
Step 210: the site number calling machine generates classification custom queueing number and printing ticket, as A001, C006 etc.; Simultaneously the custom queueing number is put into site number calling machine row number formation.
Step 211: the site number calling machine generates classification custom queueing number but the number of printing ticket not, and the custom queueing number is put into site number calling machine row number formation.The minimum row number number (being prepreerence row number in the similar row number) of sequence number in the similar row number of will arranging in numerical order simultaneously in number and the row number formation sends back to the channel access server.The row number that sequence number is minimum in the similar row number sends to the client and is convenient to the client and understands site before it situation of roughly lining up roughly, rationally arranges the time.
Step 212: access server sends to client's mobile phone with the note of queue number by set form by all kinds of means, short message content should comprise: client's numbering of arranging in numerical order, the service network period, (for example: your row number is B58 to the current service row number, the service network period is 201 (also can enclose more detailed site title and address), and similar client's current service row number is B35).
Step 213: the site number calling machine carries out management and running according to predetermined strategy and the row number waiting status of calling out the numbers to all kinds of row numbers.
Fig. 6 is the processing flow chart of the number calling machine sending queuing management unit that provides of the utility model.As shown in Figure 6, the queue management cell processing process flow diagram of calling out the numbers comprises two parts:
(1) receive the request that the sales counter application is served:
Step 601: number calling machine receives next service request (after certain counter service window is finished a client traffic, initiating next customer service request to number calling machine);
Step 602: the current row number formation of scanning number calling machine;
Step 603: judge whether current row number formation exists the row number of waiting-timeout, if then carry out 605, otherwise execution in step 604 then;
Step 604: according to client's classification and sequence number is that priority is taken out row number request, i.e. top-tier customer Priority Service;
Step 605: according to client's waiting-timeout time is that priority is taken out the row number request, promptly takes out the longest row number of waiting-timeout time;
Step 606: the large screen display row number, and the guiding client is to specifying sales counter to handle.
(2) receive the row number request of access device transmission by all kinds of means:
Step 611: receive the row number request of access device transmission by all kinds of means;
Step 612: carry out the order row number according to client's classification, the start time of writing down this row number simultaneously, client's classification, client's sequence number, row number start time are packaged into the row number request package;
Step 613: the request package of should arranging in numerical order is put into the row number formation.
Fig. 7 is the Internet channel process flow diagram of calling out the numbers, and may further comprise the steps:
Step 700: the client lands the long-range homepage of calling out the numbers, if registration, then execution in step 701, the demand if the client has registered and called out the numbers, and then execution in step 702.
Step 701: carry out the long-range cellular service registration of calling out the numbers by bank's bank system of web, registration process is mainly registered the long-range mobile phone and set long-range service password of calling out the numbers of calling out the numbers of client.This step function is included bank's bank system of web in and is finished.Return the long-range homepage of calling out the numbers after finishing registration.
Step 702: the site that customer selecting need be lined up, and input handset number and service password.
Step 703: data processing equipment judges whether phone number is registered, if, execution in step 704; If not, execution in step 701 then.
Step 704: access device is called out the numbers successfully by client's page prompts client by all kinds of means, and SMS notification is waited at the family of entertaining guests.
Step 705: data processing equipment is according to the condition criterion customer type of setting in advance, and access device is with the customer type code and come the combination of source code to send to corresponding site number calling machine by all kinds of means.
Step 706: generation classified and list in order of importance and urgency number (as A030 after the site number calling machine was received information, C025 etc.), send to access device by all kinds of means together with the minimum row number number (being prepreerence row number in the similar row number) of sequence number in the similar row number in the row number formation, do not print draft bank.
Step 707: access device sends to client's mobile phone according to set form with client's the number of classifying and list in order of importance and urgency by all kinds of means.
Step 708: service finishes.
Fig. 8 is the phone channel process flow diagram of calling out the numbers, and comprises following steps:
Step 800: the client dials the voice service system number.
Step 801: voice system prompting service content.
Step 802: customer selecting " N ", voice suggestion client input handset number is as loCal number prompting input " * ".
Step 803: data processing equipment judges whether client's phone number is registered.If not, then execution in step 804, if then execution in step 805.
Step 804: voice suggestion client input handset number is unregistered, please the client arrive site or website of bank registration, and service finishes.
Step 805: the voice suggestion client inputs password.
Step 806: data processing equipment verifies client's phone number and password judge whether the client inputs password correct, if then execution in step 808, if not, then execution in step 807.
Step 807: whether the decision error number of times is greater than 3, and if not, then execution in step 805, if then execution in step 811.
Step 808: the voice suggestion client imports the net period.
Step 809: access device judges whether the net period exists by all kinds of means, if then execution in step 812, if not, then execution in step 810.
Step 810: whether the misjudgment number of times is greater than 3, and if not, then execution in step 808, if then execution in step 811.
Step 811: voice prompt services finishes.
Step 812: the voice suggestion client is long-range to call out the numbers successfully, please wait for the note notice of calling out the numbers, and voice service finishes.
Step 813: data processing equipment is according to the condition criterion customer type of setting in advance.
Step 814 by all kinds of means access device with the customer type code and come source code to send to corresponding site number calling machine.
Step 815: the site number calling machine generates classifys and list in order of importance and urgency number (as A030, C025 etc.), sends to access device by all kinds of means together with the minimum row number number (being prepreerence row number in the similar row number) of sequence number in the similar row number in the row number formation, does not print draft bank.
Step 816: access device sends to client's mobile phone according to set form with client's the number of classifying and list in order of importance and urgency by all kinds of means.
Step 817: service finishes.
Fig. 9 is the SMS channel process flow diagram of calling out the numbers, and comprises following steps:
Step 900: the client sends note according to set form to fixing number and calls out the numbers, and comprises the net period of wishing queuing in the form.
Step 901: data processing equipment judges whether client's mobile phone is registered, if then execution in step 903, if not, then execution in step 902.
Step 902: SMS notification client user (phone number) is unregistered, reminds the client to arrive website or site registration.
Step 903: access device judges whether client note can be discerned, if then execution in step 905, if not, then execution in step 904 by all kinds of means.
Step 904: SMS notification client's form can't be discerned, and the correct form of prompting client.
Step 905: access device judges whether the net period exists in the client note, if then execution in step 907, if not, then execution in step 906 by all kinds of means.
Step 906: SMS notification client's net period does not exist, and points out it to outlet, website, voice service phone inquiry.
Step 907: data processing equipment is according to the condition judgment customer type that configures in advance.
Step 908: access device is with the customer type code and come source code to send to corresponding site number calling machine by all kinds of means.
Step 909: the site number calling machine generates classifys and list in order of importance and urgency number (as A030, C025 etc.), sends to access device by all kinds of means together with the minimum row number number (being prepreerence row number in the similar row number) of sequence number in the similar row number in the row number formation, does not print draft bank.
Step 910: access device sends to client's mobile phone according to set form with client's the number of classifying and list in order of importance and urgency by all kinds of means.
Step 911: service finishes.
Figure 10 is the site number calling machine channel flow process of calling out the numbers, and comprises following steps:
Step 1000: the client swipes the card before the number calling machine of site or other media (rather than traditional button, first except the client of transacting business), can be bank card, bankbook, China second-generation identity card etc.
Step 1001: the site number calling machine will read and send access device by all kinds of means on the information.
Step 1002: data processing equipment is searched the corresponding client message unit by customer information system.
Step 1003: data processing equipment judges whether find the corresponding client message unit, if then execution in step 1005, if not, then execution in step 1004.
Step 1004: access device sends and can not arrive the site number calling machine by cognizance code (as X) by all kinds of means, and the site number calling machine is printed draft bank by the normal client type, and execution in step 1008.
Step 1005: data processing equipment is according to the condition judgment customer type that configures in advance.
Step 1006: access device is with the customer type code and come source code to send to corresponding site number calling machine by all kinds of means.
Step 1007: the site number calling machine generates and prints the custom queueing ticket according to customer type, as (A003, B005) etc.
Step 1008: service finishes.
Above-described specific embodiment; the purpose of this utility model, technical scheme and beneficial effect are further described; institute is understood that; the above only is a specific embodiment of the utility model; be not limited to the utility model; all within spirit of the present utility model and principle, any modification of being made, be equal to replacement, improvement etc., all should be included within the protection domain of the present utility model.
Claims (10)
1, a kind of bank queuing management disposal system of discerning client identity is characterized in that, this system comprises site number calling machine, access device and data processing equipment by all kinds of means at least; This site number calling machine is connected in this access device by all kinds of means by bank's internal network, this by all kinds of means access device be connected with this data processing equipment, this data processing equipment is connected in the customer information of bank device of core banking system.
2, the bank queuing management disposal system of discerning client identity according to claim 1 is characterized in that, this site number calling machine is equipped with card identification apparatus and Zero queuing management devices.
3, the bank queuing management disposal system of discerning client identity according to claim 2 is characterized in that, this card identification apparatus be in magnetic card identification equipment, IC-card identification equipment and the bar code card identification equipment any one or multiple.
4, the bank queuing management disposal system of discerning client identity according to claim 2, it is characterized in that, this Zero queuing management devices by be used for from the customer information medium read customer information client's medium reading unit, be used for the unit is set and is used for the sending queuing management unit that row number carries out dynamic management being constituted according to the row number strategy that is provided with according to the row number strategy that the customer information that reads is provided with the row number strategy, this client's medium reading unit is connected in this row number strategy the unit is set, and this row number strategy is provided with the unit and is connected in the sending queuing management unit.
5, the bank queuing management disposal system of discerning client identity according to claim 4 is characterized in that, this customer information medium is client's bankbook, or the customer bank card, or customer's identity card.
6, the bank queuing management disposal system of discerning client identity according to claim 1 is characterized in that, this system comprises that further one is connected in this client of access device terminal of calling out the numbers by all kinds of means by external network.
7, the bank queuing management disposal system of discerning client identity according to claim 6 is characterized in that, this client terminal of calling out the numbers is client's mobile phone, or the computer of the connected the Internet that uses of client, or client's landline telephone.
8, the bank queuing management disposal system of discerning client identity according to claim 6 is characterized in that, this external network is radio mobile communication network G SM/CDMA, or the internet internet, or the telecommunication telephone net.
9, the bank queuing management disposal system of discerning client identity according to claim 1 is characterized in that, this by all kinds of means access device comprise:
Be used for separating the channel integration unit of the key message of customer ID from the request of calling out the numbers of different channels;
Be used to receive the client sends the request of calling out the numbers by SMS wireless telecommunications access unit;
Be used to receive the client sends the request of calling out the numbers by the internet Internet access unit;
Be used to receive the client sends the request of calling out the numbers by phone telecommunication telephone net access unit; And
Being used to receive the client inserts and administrative unit by the site number calling machine that the site number calling machine sends the request of calling out the numbers;
This channel integration unit is connected to wireless telecommunications access unit, Internet access unit, telecommunication telephone net access unit and site number calling machine and inserts and administrative unit, this site number calling machine access and administrative unit are connected by internal network with the site number calling machine, according to the service network flag information client segmentation sign and initiation channel sign are sent to appointment site number calling machine, receive the queue number that the site number calling machine produces simultaneously, and queue number is sent to client's mobile phone by the wireless telecommunications access unit.
10, the bank queuing management disposal system of discerning client identity according to claim 1 is characterized in that this data processing equipment comprises:
Be used for judging according to client's medium information I.D. or phone number whether the client is bank client, and judge whether the client opens the long-range service of calling out the numbers, and verify the long-range service password of calling out the numbers of client, and be connected in client's medium information authentication ' unit of customer information of bank device;
Be used to obtain customer information and be connected in the customer information acquiring unit of customer information of bank device;
Be used for client's classification decision condition setup unit that bank customizes the standard of client segmentation; And
Client's classification identifying unit that the client that provides according to the customer information acquiring unit judges client's classification in the rule of the various information of bank and the definition of client's classification decision condition setup unit is provided;
This customer information acquiring unit and this client's classification decision condition setup unit are connected to client's classification identifying unit.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNU2008201224207U CN201247489Y (en) | 2008-09-03 | 2008-09-03 | Bank queuing number-calling processing system capable of recognizing client identification |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNU2008201224207U CN201247489Y (en) | 2008-09-03 | 2008-09-03 | Bank queuing number-calling processing system capable of recognizing client identification |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN201247489Y true CN201247489Y (en) | 2009-05-27 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNU2008201224207U Expired - Lifetime CN201247489Y (en) | 2008-09-03 | 2008-09-03 | Bank queuing number-calling processing system capable of recognizing client identification |
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| Country | Link |
|---|---|
| CN (1) | CN201247489Y (en) |
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101887603A (en) * | 2010-07-15 | 2010-11-17 | 浙江金大科技有限公司 | Bank navigation system |
| CN101930539A (en) * | 2010-09-02 | 2010-12-29 | 山东浪潮金融信息系统有限公司 | External camera-based VIP client image information capturing and promoting method |
| CN102289854A (en) * | 2011-06-15 | 2011-12-21 | 北京四维三合信息技术有限公司 | Terminal based on omnidirectional queuing system |
| CN102479401A (en) * | 2010-11-26 | 2012-05-30 | 北大方正集团有限公司 | Bank waiting number arranging method, system and apparatus based on mobile terminal |
| CN102592344A (en) * | 2011-12-30 | 2012-07-18 | 深圳市奥拓电子股份有限公司 | Queuing machine system and queuing method |
| CN104732639A (en) * | 2015-02-04 | 2015-06-24 | 中国联合网络通信集团有限公司 | Queuing method and system applied to business handling window |
| CN104850937A (en) * | 2015-04-22 | 2015-08-19 | 中国建设银行股份有限公司 | Method and device of business handling shunting |
| CN104537750B (en) * | 2014-11-27 | 2017-04-12 | 哈尔滨工程大学 | Queuing management system for cosmetology and hairdressing shops and management method |
| CN108364393A (en) * | 2018-02-01 | 2018-08-03 | 福建工程学院 | A kind of three level security check passages shunting and middle shifting method |
| CN109314739A (en) * | 2016-03-28 | 2019-02-05 | 瑞可利有限公司 | Manage system, server, method and the program of row number |
| CN109658220A (en) * | 2018-09-27 | 2019-04-19 | 深圳壹账通智能科技有限公司 | Online face kernel method, equipment, storage medium and device based on data analysis |
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- 2008-09-03 CN CNU2008201224207U patent/CN201247489Y/en not_active Expired - Lifetime
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101887603B (en) * | 2010-07-15 | 2012-05-09 | 浙江金大科技有限公司 | Bank navigation system |
| CN101887603A (en) * | 2010-07-15 | 2010-11-17 | 浙江金大科技有限公司 | Bank navigation system |
| CN101930539A (en) * | 2010-09-02 | 2010-12-29 | 山东浪潮金融信息系统有限公司 | External camera-based VIP client image information capturing and promoting method |
| CN102479401B (en) * | 2010-11-26 | 2014-06-04 | 北大方正集团有限公司 | Bank waiting number arranging method, system and apparatus based on mobile terminal |
| CN102479401A (en) * | 2010-11-26 | 2012-05-30 | 北大方正集团有限公司 | Bank waiting number arranging method, system and apparatus based on mobile terminal |
| CN102289854A (en) * | 2011-06-15 | 2011-12-21 | 北京四维三合信息技术有限公司 | Terminal based on omnidirectional queuing system |
| CN102592344A (en) * | 2011-12-30 | 2012-07-18 | 深圳市奥拓电子股份有限公司 | Queuing machine system and queuing method |
| CN102592344B (en) * | 2011-12-30 | 2015-01-14 | 深圳市奥拓电子股份有限公司 | Queuing machine system and queuing method |
| CN104537750B (en) * | 2014-11-27 | 2017-04-12 | 哈尔滨工程大学 | Queuing management system for cosmetology and hairdressing shops and management method |
| CN104732639A (en) * | 2015-02-04 | 2015-06-24 | 中国联合网络通信集团有限公司 | Queuing method and system applied to business handling window |
| CN104850937A (en) * | 2015-04-22 | 2015-08-19 | 中国建设银行股份有限公司 | Method and device of business handling shunting |
| CN109314739A (en) * | 2016-03-28 | 2019-02-05 | 瑞可利有限公司 | Manage system, server, method and the program of row number |
| CN108364393A (en) * | 2018-02-01 | 2018-08-03 | 福建工程学院 | A kind of three level security check passages shunting and middle shifting method |
| CN109658220A (en) * | 2018-09-27 | 2019-04-19 | 深圳壹账通智能科技有限公司 | Online face kernel method, equipment, storage medium and device based on data analysis |
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Granted publication date: 20090527 |