CN101364977A - Remote reserved queue number calling system and method - Google Patents

Remote reserved queue number calling system and method Download PDF

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CN101364977A
CN101364977A CN 200710143513 CN200710143513A CN101364977A CN 101364977 A CN101364977 A CN 101364977A CN 200710143513 CN200710143513 CN 200710143513 CN 200710143513 A CN200710143513 A CN 200710143513A CN 101364977 A CN101364977 A CN 101364977A
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reservation
queue
queuing
number
user
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CN 200710143513
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Chinese (zh)
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刘佳兵
张敬峰
维 沈
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银河联动信息技术(北京)有限公司;卓望信息技术(北京)有限公司
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Abstract

The invention provides a method for long-range queue booking and number calling. The method comprises the following steps: a subscriber sends a queue booking command to a first queue number calling device arranged in a first field point through a remote subscriber terminal, the queue booking command received is responded; the first queue number calling device distributes queue identification to the subscriber terminal; if the subscriber arrives in the first field point and accomplishes inanition operation by utilizing a verification device in the first field point, the first queue number calling device can list the subscriber into a corresponding number calling queue; and the first queue number calling device calls numbers according to the number calling queue. By using the method for long-range queue booking and number calling, the queuing time of the subscriber can be reduced, thereby improving the efficiency of queuing and number-calling.

Description

远程预约排队叫号系统及方法 Remote reservation queuing system and method

技术领域 FIELD

本发明涉及基于网络技术的远程预约排队叫号系统及方法。 The present invention relates to network-based remote reservation art queuing system and method. 背景技术 Background technique

目前,在诸如银行、工商、证券、医院、机场等公共场所,客户排队是一种普遍现象。 Currently, in public places such as banks, industrial and commercial, securities, hospitals, airports and so on, customers line up is a common phenomenon. 一般情况下,人们以原始的排队方式站立等待。 Under normal circumstances, people line up to the original way to stand waiting. 这大大浪费了人们的宝贵时间,并且容易引起客户疲劳,另一方面,也使得公共场所显得拥挤不堪。 This greatly valuable to waste people's time, and easily lead to customer fatigue, on the other hand, it makes seem crowded public places. 当前,在某些场所采用了简单的电子叫号机,用户通过电子叫号机获取排号卡片,随后可以在附近等待服务。 Currently, in some places using a simple electronic machine called the number, users get Arranging card through an electronic machine called the number, then you can wait for service in the vicinity. 这种设备在一定程度上解决了人们长时间站立的痛苦,并且也允许用户在等待时间暂时离开。 Such a device a certain extent, solve the people's long standing pain, and also allows users to temporarily leave the waiting time. 然而, 用户要获取排号卡片,仍需要达到服务场点,并且难以估计预服务时间。 However, the user should get Arranging cards, still need to reach the point of field service and pre-service time is difficult to estimate. 为了避免错过叫号,用户仍需在附近等待,因此仍有大量的时间被浪费。 To avoid missing calls a number, users still need to wait around, so there is still a lot of time is wasted.

针对这些问题,曾提出了电话预约的概念。 To solve these problems, we proposed the concept of telephone appointment. 然而,当前的电话预约设备往往与电子叫号设备分离,两者的信息流通和信号转化相当复杂,并且当前的电话预约设备往往依赖于复杂而不可靠的语音识别技术或者繁杂而耗时的语音提示,使得电话预约的处理速度和处理量相对小,因此常常仅限于VIP用户。 However, current devices are often associated with the dial number of the electronic device is called the separation, the flow of information and the transformation of both signals is rather complex, and the current of the dial apparatus often relies on complex and unreliable speech recognition or speech complicated and time-consuming tips, so that the processing speed and the processing amount is relatively small telephone booking, so often only VIP user.

随着计算机和联网技术的发展,基于网络的信息交互日益频繁。 With the development of computer and networking technology, web-based information exchange increasingly frequent. 本发明提供一种利用网络技术的远程预约排队叫号系统及方法,以解决以上提出的问题,减少客户排队时间, 提高排队叫号设备的工作效率。 The present invention provides a use of network technology for remote reservation queuing system and method to solve the above problems raised, reduce customer queuing time and improve efficiency queuing device.

发明内容 SUMMARY

根据本发明的一个方面,提供了一种远程预约排队叫号的方法,所述方法包括用户通过远程用户终端向设置于第一场点的第一排队叫号设备发出预约排队指令;响应于接收到所述预约排队指令,所述第一排队叫号设备为所述用户终端分配预约排队标识;如果所述用户到达所述第一场点并且利用所述第一场点的验证装置完成验证操作,则所述第一排队叫号设备将所述用户列入相应的叫号队列;以及所述第一排队叫号设备按照所述叫号队列进行叫号。 According to one aspect of the present invention, there is provided a method of remote queuing reservation, said method comprising queuing a first user terminal to the first site by the remote user to set the number calling device sends the reservation instruction queue; in response to receiving the queuing instruction to the reservation, the first queuing apparatus is a user terminal is assigned to the reservation queue identifier; if the user arrives at the first site using the first site and the complete verification operation verification means , then the first queuing apparatus included in the user calls a number corresponding to a queue; and said first queuing device according to the called number called number queue.

该方法还可以包括响应于接收到所述预约排队指令,向所述用户终端发送排队确认消息,所述确认消息包括所述预约排队标识,其中,所述预约排队标识可以为所述第一场点的预约排队流水号码,并且所述验证操作包括确定所述用户收到的所述预约排队流水号码 The method may further comprise in response to receiving the queue reservation instruction is transmitted to the user terminal the confirmation message queue, the queuing reservation acknowledgment message comprises the identifier, wherein the identifier may be a reservation queuing the first field water reservation queuing point number, and the verification operation comprises determining that the user receives the reservation of queuing numbers water

所对应的叫号队列号码在当前被叫队列号码之后,其中所述预约排队标识可以为二维码形式,并且所述验证操作还包括识读所述二维码形式的预约排队标识。 Call number corresponding to the queue number in the queue after the current called number, wherein said reservation queue reservation queue identifier may be in the form of two-dimensional code, and the verifying operation further comprises reading the two-dimensional code in the form of identification. 该方法还可以包括响应于接收到所述预约排队指令,记录所述用户终端的身份标识,其中,所述验证操作还包括验证所述用户输入的所述身份标识。 The method may further comprise in response to receiving the instruction queue reservation, recording the identity of the user terminal, wherein the verifying operation further comprises the identity verification of the user input. 所述预约排队标识还可以为所述第一场点的一个服务时间段,所述验证操作包括确定所述服务时间段还未过期,并且"将所述用户列入相应的叫号队列"的操作包括将所述用户列入针对所述服务时间段的叫号队列。 The reservation queue identifier may also be a service period of the first field point, the verification operation includes determining the service period has not expired, and "the number of users included in the respective queue called" the operations include the number of users included in the call queue for the service period.

所述方法还可以包括响应于所述用户终端的所述预约排队指令,在所述第一排队叫号设备和设置于第二场点的第二排队叫号设备之间进行选择,并且向所述用户终端发送所述预约排队标识以及所在场点编号。 The method may further comprise in response to the queue reservation instruction to the user terminal, called the number of the device and disposed in said first line to the second line of the second field points called number to select between the device and to the said user terminal transmits said reservation queue identifier field and where the point number.

根据本发明的另一个方面,提供了一种远程预约排队叫号系统,所述系统包括远程用户终端,用户通过所述远程用户终端发出预约排队指令;设置于第一场点的第一排队叫号设备,所述第一排队叫号设备包括预约排队模块和叫号模块,其中,响应于接收到所述预约排队指令,所述预约排队模块为所述用户终端分配预约排队标识,所述叫号模块按照所述预约排队模块保存的叫号队列叫号;设置于所述第一场点的验证装置,其中,如果所述用户到达所述第一场点并且利用所述验证装置完成验证操作,则所述预约排队模块将所述用户列入相应的叫号队列并给出叫号队列号码,所述第一排队叫号设备按照所述叫号队列进行叫号。 According to another aspect of the invention, there is provided a remote reservation queuing system, said system comprising a remote user terminal, a user terminal by the remote user for reservation instruction queue; disposed on a first line is called a first field point No. apparatus, said apparatus comprising a first queuing reservation queuing module and a module called number, wherein, in response to receiving the queue reservation instruction, the reservation queuing subscriber terminal identifier assigned to the queuing module, called the module according to the number of reserved call number stored call number queue queuing module; verifying means provided in said first field point, wherein, if the user arrives at the first site and using the verification device verification operation is completed , then said reservation queuing module included in the user calls a number corresponding to the queue and the queue number gives the call number, the first queuing device according to the called number called number queue.

所述预约排队模块还可以将所述预约排队标识发送回所述用户终端,所述预约排队标识为所述第一场点的预约排队流水号码,并且所述验证操作包括确定所述用户收到的所述预约排队流水号码所对应的叫号队列号码在当前被叫队列号码之后。 The reservation queuing module may also be transmitted back to the reservation queue identifying the user terminal, the reservation flow queuing number reservation queuing point is identified as the first field, and the user verification operation includes determining said received after the reservation of queuing numbers corresponding flow queue called number of the called number in the current queue number. 其中,所述预约排队标识可以为二维码形式,并且所述验证装置还识读所述二维码形式的预约排队标识。 Wherein the reservation queue reservation queue identifier may be in the form of two-dimensional code, and the verification means further reading said two-dimensional code in the form of identification. 所述预约排队模块还可以记录所述用户终端的身份标识,其中,并且所述验证装置还验证所述用户输入的所述身份标识。 The reservation may also record queuing module identifier of the user terminal, wherein the verification means and further verifying the identity of the user input. 所述预约排队标识还可以为所述第一场点的一个服务时间段, 所述验证操作包括确定所述服务时间段还未过期,并且"将所述用户列入相应的叫号队列" 的操作包括将所述用户列入针对所述服务时间段的叫号队列。 The reservation queue identifier may also be a service period of the first field point, the verification operation includes determining the service period has not expired, and "the number of users included in the respective queue called" the operations include the number of users included in the call queue for the service period.

所述系统还可以包括预约服务器,响应于所述用户终端的所述预约排队指令,所述预约服务器在所述第一排队叫号设备和设置于第二场点的第二排队叫号设备之间进行选择, 并且向所述用户终端发送所述预约排队标识以及所在场点编号。 The system may further include a reservation server, the user terminal in response to said command queuing reservation, the reservation server called number in the first device queue and a second field line disposed at a second point number calling equipment select between, and transmitting the reservation identifier and queue ID field points to the location of the user terminal.

根据本发明的各个方面,所述用户终端可以通过因特网向所述第一排队叫号设备发送所述预约排队指令。 According to various aspects of the invention, the user terminal may be called the device number sent over the Internet reservation instruction queue to the first queue. 所述用户终端还以以光学方式读取条码,并且通过读取条码来以无线方式向所述第一排队叫号设备发送所述预约排队指令。 In the user terminal further optically reads the bar code, and the device number to call by reading the bar code transmitted wirelessly to the first queuing the instruction queue reservation. 所述用户终端还可以通过读取条码访问预约服务器的WAP网站,并且在所述WAP网站上选择所述预约时间段。 The user terminal may also be selected on the WAP site by reading the bar code to access the WAP site reservation server, and the reservation time period.

附图说明 BRIEF DESCRIPTION

在以下详细的描述中,将参照通过图示方式显示可以在其中实施本发明的实施方案的附图。 In the following detailed description, reference will be displayed by way of illustration embodiments in the accompanying drawings wherein embodiments of the present invention. 这些实施方案以足够详细的方式被描述,以使本领域的技术人员能够实施本发明。 These embodiments are described in sufficient detail to enable those skilled in the art to practice the present invention. 应当可以理解,本发明的各种实施方案尽管不同,但并不必互相排斥。 It should be understood that various embodiments of the invention, although different, are not necessarily mutually exclusive. 例如,结合一个实施方案一起描述的特定的特征、结构或者特性可以在其他的实施方案中实现,而不会背离本发明的精神和范围。 For example, in connection with one embodiment described in connection with a particular feature, structure, or characteristic may be implemented within other embodiments without departing from the spirit and scope of the invention. 另外,应当可以理解,在每个所公开的实施方案中单个部件的位置和排列可以被修改,而不会背离本发明的精神和范围。 Further, it should be understood that the location or arrangement of individual components may be modified in each of the embodiments disclosed embodiment without departing from the spirit and scope of the invention. 因此,以下的详细描述不应作为限制性的,并且仅仅以所附的权利要求书来定义本发明的范围,与赋予权利要求书的整个等同物范围一起来恰当地解释本发明的范围。 Thus, as the following detailed description is not limiting, and only in the appended claims to define the scope of the invention, the entire scope of equivalents to impart claims appropriately interpreted, a scope of the invention.

图1是示出根据本发明的一个实施方案的远程预约排队叫号系统的框图; 图2是根据本发明的一个实施方案,示出本发明的远程预约排队叫号系统的一种工作模式的图; FIG. 1 is a block diagram illustrating a remote reservation system, called an embodiment of the present invention, queuing; Figure 2 is an embodiment of the present invention, illustrating one mode of the present invention, the remote reservation queuing system Figure;

图3是根据本发明的另一个实施方案,示出本发明的远程预约排队叫号系统的另一种工作模式的图; Figure 3 is another embodiment of the present invention, the present invention illustrating remote queuing reservation another mode of FIG calling system;

图4是示出根据本发明的另一个实施方案的远程预约排队叫号系统的框图;以及图5是根据本发明的一个实施方案,示出远程预约排队叫号方法的流程图。 FIG 4 is a block diagram illustrating a number of remote reservation system of another embodiment of the present invention is up to call; and Figure 5 is in accordance with one embodiment of the present invention, a flowchart illustrating the remote queuing reservation process.

具体实施方式 detailed description

在以下描述中,出于解释的目的,阐述了大量具体的细节,以提供对本发明的完整理解。 In the following description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the present invention. 然而,本领域的技术人员将清楚,没有这些具体的细节也可以实现本发明。 However, those skilled in the art will be apparent without these specific details of the invention may be practiced. 此外,公知的结构和设备是以框图的形式示出的。 Furthermore, well-known structures and in block diagram form the apparatus illustrated. 发明性概念的任意多种变体都落入本发明的范围和精神内。 Any number of variants of the inventive concept are within the scope and spirit of the invention. 在这方面,所示出的特定示例性实施方案不是用来限制本发明,而仅仅是用来图示说明它。 In this regard, the particular exemplary embodiment illustrated embodiment is not intended to limit the invention, but merely to illustrate it. 因此,本发明的范围不是由所提供的具体实施例来确定,而仅仅是由所附权利要求书的表述来限定。 Accordingly, the scope of the present invention is not to be determined by the specific examples provided, but only defined by the appended claims expressed book requirements.

参照图1,示出根据本发明的一个实施方案的远程预约排队叫号系统的框图100。 Referring to Figure 1, there is shown an embodiment according to the remote reservation embodiment of the present invention, a block diagram of the line calling system 100. 该系统100包括远程用户端部分和服务场点部分。 The system 100 includes a remote client portion and a field service point portion. 在远程用户端,用户110可以通过用户终端U1向服务场点发出预约排队指令U2。 The remote client, the user U1 110 can queue reservation instruction issued by the user terminal to the service U2 field points. 根据本发明的一个实施方案,用户终端可以是电话、个人计算机(PC)、移动电话或其他可远程通信的设备,并且预约排队指令112 可以为语音指令、数字指令、短消息指令、彩信指令等等,并且可以通过公共电话网、因特网、移动通信网、WAP网以有线或无线的方式发出该预约排队指令,本发明在此方面不受限制。 According to one embodiment of the present invention, a user terminal may be a telephone, a personal computer (PC), a mobile phone or other remote communication device, and the reservation queuing instructions 112 may be a voice command, digital command, short message instruction, multimedia instructions, etc. and the like, and may be, the Internet, mobile communication network, WAP network in a wired or wireless manner queue reservation instruction issuing the public telephone network, the present invention is not limited in this respect. 例如,根据本发明的一个实施方案,为了方便操作,用户110可以采用带照相功能的移动电话以光学方式读取条码,从而在该条码的引导下以无线方式向所述第一排队叫号设备发送预约排队指令。 For example, according to one embodiment of the present invention, for ease of operation, the user 110 can use the mobile phone with a camera function to optically read bar code, so called number in a wireless manner to the first queuing apparatus under the guidance of the barcode transmission queue reservation instruction. 所述条码可以是一维的,也可以是二维的或者本领域技术人员熟悉的其他条码。 The barcode may be a one-dimensional, two dimensional, or may be familiar to the person skilled in the art other barcode. 所述条码也可以由射频身份标签、可光学识别字符中的至少一种或它们的组合来替代。 The bar codes may be replaced by a radio frequency identification tag, at least one optical recognition characters or a combination thereof.

设置于服务场点的预约排队叫号设备120和验证装置130完成远程预约祠夂队和验证功能。 Provided in the service field reservation queuing point devices 120 and 130 to complete the authentication device remote reservation and authentication Temple Fan team. 预约排队叫号设备120包括预约排队模块121和叫号模块125,其中预约排队模块保存有排队队列122和叫号队列123,而叫号模块125按照叫号队列123中的序列顺序进行叫号。 Reservation queuing apparatus 120 comprises a reservation queuing module 121 and the call number block 125, wherein the reservation queuing module stores queuing queue 122 and the called number queue 123, and the call number of the module 125 to call number in accordance with the order of the sequence number calling queue 123. 响应于从远程用户终端111接收到预约排队指令112,预约排队模块121为所述用户终端分配预约排队标识124,并且保存与该用户终端111相关的信息供验证操作使用。 Response to an instruction received from a remote user terminal 111 in the reservation queue 112, queue reservation module 121 of the user terminal is assigned to a reservation queue identifier 124, and stores information related to the user terminal 111 to use for verify operations. 根据本发明的一个实施方案,预约排队模块121可以将预约排队标识124发送回用户终端111,从而用户终端可以通过该预约排队标识124完成之后的验证操作。 According to one embodiment of the present invention, the queuing reservation module 121 may identify the reservation queue 124 sends back to the user terminal 111, so that the user terminal may identify a subsequent verify operation 124 is accomplished by the reservation queue. 根据本发明的另一个实施方案,预约排队模块121可以向用户终端111反馈受理信息,例如预约是否成功, 用户大约需要等待多长时间,需要在何时达到等等信息。 According to another embodiment of the present invention, the reservation module 121 may queue 111 receives feedback information to the user terminal, for example, the reservation is successful, the user about how long to wait, and when information is needed to reach the like. 同时,预约排队^H只124与用户终端信息(例如用户终端身份)的关联关系可以被保存在预约排队模块内部的排队队列122 中,这在之后将关于图2和图3进行详细地描述。 Meanwhile, the reservation queue ^ H only 124 associated relationship with the user terminal information (e.g., user terminal identity) may be stored in a queue the queue 122 inside the reservation queuing module, which then will be described in detail with respect to FIGS. 2 and 3.

之后,用户110可以通过与预约排队叫号设备120耦合的验证装置130完成其验证操作。 Thereafter, the user device 110 may be called by the reservation queuing number verification device 120 is coupled 130 to complete its authentication operation. 例如,用户110可以通过验证装置130的输入装置131输入他的用户身份。 For example, user 110 may input device 131 inputs 130 his user identity verification apparatus. 验证装置从预约排队叫号设备120获取用户终端信息,并且对用户输入的用户身份进行校验,确定该用户是否已经进行了远程预约。 Verification means called number from the queue reservation apparatus 120 acquires user terminal information, user identity and the user input to be verified, to determine whether the user has performed a remote reservation. 如果该用户的确进行了远程预约,该验证装置130还可以通过用户身份与预约排队标识124的关联关系确定该用户是否是即使到达的。 If the user does perform remote reservation, the authentication device 130 determines whether the association relationship 124 even though the user is reachable through the user identity may also identify the reservation queue. 在预约排队系统的一种工作模式下,即在预约排队标识124是队列流水号的情况下,验证装置可以将预约排队标识124与叫号模块的当前叫号进行比较,确定该预约排队标i只124的流水号是否在当前叫号之后。 In one mode of operation of the reservation queuing system, i.e., in a case where the reservation queue 124 is a queue identifying serial number, the verification device may identify the reservation queue 124 is compared with the number of the module currently called call number, it is determined that the reservation queue subscript i if only the serial number 124 in the current called the number afterwards. 如果该流水号在当前叫号之后,则验证装置130向予页约排队叫号设备120发送验证通过信号133,从而预约排队模块真正将该用户列入叫号队列123,用户可以等待叫号模块叫号以接受服务。 If the called number after the current serial number, page 130 to about queuing device 120 to send a verification signal through 133, so that the user really reservation queuing module calls a number included in the queue 123, the user can wait for the called number to the verification module call number to receive services. 在预约排队系统的另一种工作模式下,即在预约排队标识124是服务时间段的情况下,验证装置可以将预约排队标识124与当前时间进行比较, 确定该预约排队标识124的服务时间段是否还未过期。 In another mode of reservation of queuing systems, i.e., 124 in the reservation queue identifier is a case where the service period, the verification device may identify the reservation queue 124 compared with the current time, determining that the reservation queue identification service period 124 It is not expired. 同样地,如果该服务时间段还未过期,则预约排队叫号设备120将该用户列入针对该服务时间段的叫号队列。 Similarly, if the service period has not expired, the reservation queuing device 120 the user calls a number included in the queue for the service period.

为了方便验证操作,还可以在验证装置中采用其他技术。 In order to facilitate verification operation, other techniques may also be employed in the authentication device. 例如,在一个实施方案中, 预约排队叫号设备120可以将预约排队标识124转换为条码形式发送到作为用户终端111 的用户移动电话上。 For example, in one embodiment, the reservation queuing device 120 may convert the reservation queue identifier 124 is sent to the user as the user of the mobile phone terminal 111 is in the form of bar codes. 在这一实施方案中,验证装置132可以包括条码读取装置132。 In this embodiment, verification device 132 may include a bar code reading device 132. 从而, 用户UO可以通过该移动电话向验证装置显示该预约排队条码,验证装置解码所读取条码获取必要的信息,并且进一步完成上述验证操作。 Thus, the user can display the reservation queue UO bar code, bar code authentication means decodes the read to obtain the necessary information, and further completion of the operation to the authentication verification by means of the mobile phone. 通过引入条码技术,可以省去用户输入一长串号码的麻烦,避免用户误操作造成的时间浪费,进一步提高了工作效率。 Through the introduction of bar code technology, it can save the user to enter a long list of numbers, to avoid user errors caused by the waste of time, to further improve the work efficiency. 然而,本领域技术人员应该理解,本发明在此方面并不受限,可以向本发明的系统添加或移除其他模块,而不偏离本发明的范围。 However, those skilled in the art will appreciate that the present invention is not limited in this respect, other modules can be added or removed to the system of the present invention without departing from the scope of the invention.

图2和图3示出在本发明的预约排队叫号系统的两种工作模式下排队队列的两种不同形式。 Figures 2 and 3 show two different forms in the reservation queue queues under the present invention queuing system modes. 首先参照图2,示出排队队列200。 Referring first to FIG. 2, there is shown queue 200 queues. 从图中可以看出,在这种工作模式下,排队对列保存有流水号210,以及与流水号相对应的用户身份标识220。 As can be seen from the figure, in this mode, the column line 210 stores a serial number, and a serial number corresponding to the user identity 220. 本领域技术人员将理解, 用户身份标识220可以是任何可以区分不同用户的字段信息。 Those skilled in the art will appreciate, user identity information 220 may be any field can distinguish between different users. 例如,如果用户终端是电话,则用户身份可以是该电话的电话号码。 For example, if the user terminal is a phone, the user identity can be the phone number of the phone. 又例如,如果用户终端是移动电话,则用户身份可以例如是移动终端用户代理(UA)数据、移动终端用户号码、国际移动设备身份、移动国家码、移动网络码、位置区域码中的至少一种或它们的组合。 As another example, if the user terminal is a mobile phone, the user identity may for example be a mobile terminal user agent (UA) data, mobile terminal user number, an international mobile equipment identity, a mobile country code, mobile network code, location area code of at least one of species, or a combination thereof. 可替换地,如果用户使用个人计算机通过因特网进行预约,则该用户身份可以是用户在网页上注册的用户名和密码。 Alternatively, if the user is using a personal computer to make an appointment via the Internet, the user identity of the user can be registered on the web page user name and password. 本发明在此方面不受限制。 The present invention is not limited in this respect. 如图2所示,预约排队标识210n表示流水号n,其对应的身份标识为220n。 2, the queue reservation serial number identification 210n represents n, the corresponding identity is 220n.

现在参照图3,示出排队队列300。 Referring now to FIG. 3, there is shown queue 300 queues. 排队队列300包括多个时间段310,以及对应于每个时间段的叫号子队列320。 Queuing queue 300 includes a plurality of time segments 310, and a sub-queue corresponding to the call number each time segment 320. 在这种工作模式下,用户可以选择对其方便的时间段,并且将该时间段包含在预约排队指令中,从而得到该时间段的预约排队标识310n。 In this mode, the user can easily select their period, and this period is included in the queue reservation instructions, resulting in a reservation for the time period identified queue 310n. 如上面所描述的,如果用户通过验证,确定该预约的时间段还未过期,则预约排队叫号设备将该用户列入该预约时间段对应的叫号子队列(在附图中为叫号子队列2)。 As described above, if the user is authenticated, it is determined that the reservation time has not expired, the reservation queuing the user equipment included in the reservation time period corresponding to the call number of sub-queues (The called number in the drawings 2 sub-queue). 在这种工作模式下, 叫号模块按照时间顺序依次按叫号子队列1,叫号子队列2,……,叫号子队列n进行叫号。 In this operating mode, the call number by the block sequentially in order of time called sub-queue No. 1, called the sub-queue No. 2, ......, n is called the sub-queue number to call number.

虽然在附图中示出了排队队列的示例性实现方式,但是本领域技术人员将理解,排队队列可以根据需要包括不同的字段和信息,并且可以被实现在查找表或数据库中,本发明在此方面不受限制。 Although shown in the drawings an exemplary implementation of the queue line, it will be appreciated by those skilled in the art, may comprise queues queuing different fields and information as needed, and may be implemented in a lookup table or a database, in the present invention this aspect is not limited.

图4图示出基于"大排队"概念的远程预约排队系统400。 4 illustrates the concept of a remote reservation queuing system "Great line" 400 on. 系统400包括设置于第一场点的预约排队叫号设备A 430和设置于第二场点的预约排队叫号设备B 440,其中第一场点和第二场点是不同的地理位置。 Reservation queuing system 400 includes a first field point in the reservation queuing device A 430 and provided in the second field point number calling device B 440, wherein the first point and the second point is a different field location. 通过在系统400中引入预约排队服务器420,可以实 By introducing reservation queue server system 400 420 can be achieved

现在提供相同服务的不同场点之间优选排队场点从而进一步节省时间的目的。 Now preferably queuing field between different field points providing the same service object point thus further saving of time. 与图1的系统100类似,用户410通过用户终端411发出预约排队指令。 Similar to system 100 of FIG. 1, the user terminal 410 an instruction queue 411 by a user for reservation. 类似地,用户终端411可以是电话、个人计算机、移动电话或其他可远程通信的设备,并且预约排队指令可以为语音指令、数字指令、短消息指令、彩信指令等等,并且可以通过公共电话网、因特网、移动通信网、WAP网以有线或无线的方式发出该预约排队指令,本发明在此方面不受限制。 Similarly, the user terminal 411 may be a telephone, personal computer, mobile phone or other remote communication device, and the reservation instruction queue may be voice commands, digital commands, command message, multimedia instructions, etc., through the public telephone network and may be , the Internet, mobile communication network, WAP network issue the queue reservation instruction in a wired or wireless manner, the present invention is not limited in this respect. 响应于接收到预约排队指令,预约排队服务器420从分别从第一场点的预约排队叫号设备A和第二场点的预约排队叫号设备B请求关于排队队列A和排队队列B的信息,并且根据预先确定的规则选择排队队列,然后可以将预约排队标识和场点编号返回给用户终端。 In response to receiving the queue reservation instruction, reservation queue reservation server 420 are called number from the queue and a second device A field points from the reservation queue called the first site requesting information about the number of the device B A queue queuing and queue the queue B, and selecting a queue line, then the reservation queue identifier field point number and returned to the user terminal according to a predetermined rule. 用户可以根据收到的场点编号到相应场点进行验证操作。 Corresponding to the user ID field may point to verify operation according to the received field point. 根据本发明的一个实施方案,预约排队服务器420可以是WAP网站服务器,用户410可以通过作为用户终端的移动电话访问该WAP服务器来进行预约。 According to one embodiment of the present invention, reservation queue server may be a WAP server 420, the user can access the WAP server 410 via a user terminal as a mobile phone for a reservation. 此外,用户还可以在该WAP网站上主动地设置场点选择规则,例如综合考虑场点距离和排队等待时间来选择适当的场点。 In addition, users can also take the initiative to set up field point selection rules on the WAP site, for example, considering the field point distance and waiting time to select the appropriate field point. 预约排队服务器420 还可以被实现为其他形式,并且用户终端可以以其他方式(例如在条码的引导下)访问该预约排队服务器,本发明在此方面不受限制。 Reservation queue server 420 may also be implemented in other forms, and the user terminal may (e.g., under the guidance of the bar code) to access the server reservation queue otherwise, the present invention is not limited in this respect. 另外,本领域技术人员应该理解,虽然在附图中仅仅示出两个服务场点,但是本发明并不限于此,可以根据应用的需要在本发明的系统中添加或减少场点数量。 Further, those skilled in the art will appreciate, while only two service field point shown in the drawings, but the present invention is not limited thereto, can add or reduce the number of field points in the system of the present invention depending on application requirements.

根据以上关于本发明的实施方案的描述,本领域中的技术人员可以意识到,本发明可以包括多个模块,所述多个模块可以被集成在一起,也可以是分立的。 According to the above description of embodiments of the present invention, those skilled in the art will recognize that the present invention may comprise a plurality of modules, the plurality of modules may be integrated together, or may be separate. 虽然本发明的附图中示出的系统包括特定的模块,但是根据具体应用的需求,可以移除部分模块,或者添加额外的模块。 Although the drawings shown in the present invention includes a system-specific module, but according to the requirements of the application, some modules may be removed, or additional modules. 所述的模块可以以硬件电路来实现,或者可以以硬件和固件的结合来实现, 也可以以硬件电路、固件和软件的结合来实现。 The modules may be implemented in hardware circuitry, or a combination of hardware and firmware may be implemented, it may also be a combination of hardware circuitry, firmware and software implementation.

图5根据本发明的一个实施方案,详细地示出远程预约排队叫号方法的流程图500。 FIG 5 according to an embodiment of the present invention, a flowchart illustrating in detail a remote queuing reservation process 500. 首先,在510处,用户通过远程用户终端向预约排队叫号设备发出预约排队指令。 First, at 510, the user terminal by the remote user to the reservation queuing queue reservation instruction device issues. 响应于接收到所述预约排队指令,在520处,预约排队叫号设备为该用户终端分配预约排队标识, 并且可以保存与该用户身份相关的信息(521)。 In response to receiving said reservation instruction queue, at 520, device reservation queuing reservation queue assigned for the user terminal identifier, and may be stored associated with the user identification information (521). 随后,在522处,预约排队叫号设备向用户反馈受理状态。 Then, at 522, the reservation queuing device receives state feedback to the user. 例如,如前面所描述的,预约排队叫号设备可以将所分配的预约排队标识转换为条码形式并发送给用户终端。 For example, as previously described, device reservation may queuing reservation queue assigned identification bar code is converted to the form sent to the user terminal. 可替换或可附加地,预约排队叫号设备可以向用户终端发送确认信息,并且可以向用户显示预等待时间等信息。 Alternatively or additionally, the reservation queuing device may send a confirmation message to the user terminal, and may display a pre-waiting time information to the user. 在523处,用户到达该服务场点,并且利用该服务场点的验证装置进行验证操作。 In 523, the user arrives at the field point service, and the service using the verification means to verify the operation field point. 如前面所描述的那样,验证装置可以利用预约排队叫号设备保存的排队信息验证用户身份(524)。 As previously described, may be utilized to verify the reservation queue queuing means to authenticate a user (524) is called to save the number of the device. 随后,验证装置可以对该用户的预约排队标识进行验证(525),以确定该预约排队标识所对应的流水号或服务时段是否己经过期(530)。 Subsequently, the verification device can verify (525) the reserved line identification of the user to determine whether the reservation queue identifier corresponding to the serial number or service period has elapsed period (530). 如果未过期(如从方框530出发的"是"箭头所指示的), 验证装置向预约排队叫号设备发送验证通过信号(526),预约排队叫号设备则将所述用户列入相应的叫号队列(527)。 If not expired (e.g., from a starting block 530 "YES" indicated by an arrow), the verification apparatus queuing reservation by sending verification signal (526), ​​then the reservation queuing the user equipment included in the respective called the number queue (527). 这样,用户可以等待,直到预约排队叫号设备按照叫号队列叫到该用户(528)。 Thus, the user can wait until the called reservation queuing the user equipment (528) according to call number queue. 此时,流程500结束(529)。 At this point, the process 500 ends (529).

本发明所述的验证装置可以是单独的设备,也可以是预约排队叫号设备的一部分。 The verification apparatus of the present invention may be a separate device, or may be a part of the reservation queue number calling device. 根据本发明的一个实施例,验证装置可以是一台具有键盘或小键盘的终端,用户通过输入身份信息或其他有关信息来验证。 According to an embodiment of the present invention, the verification device may be a terminal having a keyboard or keypad, by entering a user to verify the identity information, or other relevant information. 根据本发明的另一个实施例,验证装置包括条码阅读设备, 用户通过自己的移动终端(比如手机)上显示的条码直接进行验证。 According to another embodiment of the present invention, the verification means comprises a bar code reading device bar code displayed on the user's own mobile terminal (such as a mobile phone) directly verified. 根据本发明的再一个实施例,验证装置包括身份证或护照阅读设备,用户通过自己二代以上的身份证或护照直接进行验证,这对安全要求高的场合特别有益,比如飞机场排队。 According to a further embodiment of the present invention, the verification means comprising a passport or identity card reading device, a user authentication via their directly above the second generation identity card or passport, which is particularly advantageous where high safety requirements, such as the airport line. 验证装置还可以包括各种显示和输出设备,以给出对验证的确认和反馈。 The verification device may further comprise a variety of display and output devices, to give feedback on verification and confirmation.

虽然这里使用了流程图和/或状态图来描述各种实施方案,但是本发明并不限制在这些图或在本文中相应的描述中。 Although the use of the flowchart and / or state diagrams to describe various embodiments, the invention is not limited or described herein, the corresponding figures. 例如,流程不需要经过每一个图示的框或状态或者严格地按照这里所图示或描述的顺序进行。 For example, flow need not move through each illustrated box or state, or strictly in the order illustrated or described herein. 例如,预约排队叫号设备可以不将预约排队标识发送给用户终端,而仅向用户终端告知预约成功。 For example, the reservation queuing device may not identify the reservation queue to the user terminal, and informing the user terminal only successful reservation. 在该实施方案中,用户仅需向验证装置出示其用户身份标识(例如通过输入装置输入其移动电话号码),验证装置从预约排队设备获取具有该身份标识的用户的预约记录,并通过该保留的记录确定该用户对应的流水号或服务时段是否已经过期。 In this embodiment, the user authentication apparatus which is only presented to the user identifier (e.g., a mobile telephone number which is input through the input device), the user authentication apparatus having a recording reservation acquires the identity device from the reservation queue, through the reservation and determining whether a record corresponding to the user's serial number or service period has expired. 在该实施方案中,用户操作相对简单,而验证装置和预约排队设备的功能性和操作相对复杂。 In this embodiment, the user operation is relatively simple, and the verification means and the reservation queuing functionality, and operation of the device is relatively complex. 本领域技术人员将理解,在硬件设备受限的情况下,可以将验证装置和预约排队设备的设计复杂度与用户操作简便性进行折衷,本发明在此方面不受限制。 Those skilled in the art will appreciate that, in the case of limited hardware, design complexity can validate the reservation queue means and a user equipment compromise ease of operation, the present invention is not limited in this respect.

本领域的技术人员可以从以上描述中认识到:可以以多种形式来实现本发明的实施方案的宽广技术。 Those skilled in the art can be appreciated from the above description to: may be implemented in a wide variety of forms technique embodiments of the present invention. 因此,虽然已结合具体的实施例描述了本发明的实施方案,但是本发明的实施方案的真实精神不应当受限于此,因为本领域的技术人员在研究了附图、说明书和所附权利要求书后将会清楚其他的修改方案。 Thus, although specific embodiments have been described in conjunction with embodiments of the present invention, the true spirit of the embodiments of the present invention should not be limited thereto, as those skilled in the art in the study of the drawings, the specification and the appended claims It will be clear after the claims of other modifications.

Claims (18)

  1. 1.一种远程预约排队叫号的方法,包括: 用户通过远程用户终端向设置于第一场点的第一排队叫号设备发出预约排队指令; 响应于接收到所述预约排队指令,所述第一排队叫号设备为所述用户终端分配预约排队标识; 如果所述用户到达所述第一场点并且利用所述第一场点的验证装置完成验证操作,则所述第一排队叫号设备将所述用户列入相应的叫号队列;以及所述第一排队叫号设备按照所述叫号队列进行叫号。 1. A remote reservation queuing method called number, comprising: a user terminal by the remote user is provided to the first queuing apparatus of the first site for reservation instruction queue; in response to receiving the queue reservation instruction, the the first queuing apparatus is a user terminal is assigned to the reservation queue identifier; if the user arrives at the first site using the first site and a verification device verification operation is completed, then the first queuing included in the user device, the corresponding call number queue; and said first queuing device according to the called number called number queue.
  2. 2. 如权利要求1所述的方法,还包括响应于接收到所述预约排队指令,向所述用户终端发送排队确认消息,所述确认消息包括所述预约排队标识,其中,所述预约排队标识为所述第一场点的预约排队流水号码,并且所述验证操作包括确定所述用户收到的所述预约排队流水号码所对应的叫号队列号码在当前被叫队列号码之后。 2. The method according to claim 1, further comprising in response to receiving the queue reservation instruction, sending an acknowledgment message queue to the user terminal, the queuing reservation confirmation message comprising the identification, wherein the queue reservation identifying said first field point flow line reservation number and the verifying operation comprises determining the user after receipt of the reservation flow queue number to call number of the called number in the current queue queue number.
  3. 3. 如权利要求2所述的方法,其中所述预约排队标识为二维码形式,并且所述验证操作还包括识读所述二维码形式的预约排队标识。 The method according to claim 2, wherein said two-dimensional code identification queuing reservation form, and validate the reservation queuing further comprises reading the two-dimensional code in the form of identification.
  4. 4. 如权利要求1所述的方法,还包括响应于接收到所述预约排队指令,记录所述用户终端的身份标识,其中,所述验证操作还包括验证所述用户输入的所述身份标识。 4. The method according to claim 1, further comprising in response to receiving the instruction queue reservation, recording the identity of the user terminal, wherein the verifying operation further comprises the identity verification of the user input .
  5. 5. 如权利要求l所述的方法,其中,所述预约排队标识为所述第一场点的一个服务时间段,所述验证操作包括确定所述服务时间段还未过期,并且"将所述用户列入相应的叫号队列"的操作包括将所述用户列入针对所述服务时间段的叫号队列。 5. The method according to claim l, wherein the queuing reservation service is identified as a period of the first field point, the verification operation includes determining the service period has not expired, and "The said subscriber number included in the corresponding queues called "operation includes the user calls a number included in the queue for the service period.
  6. 6. 如权利要求l所述的方法,其中,所述用户终端通过因特网、短信、彩信、WAP 方式向所述第一排队叫号设备发送所述预约排队指令。 6. The method according to claim l, wherein the user terminal through the Internet, SMS, MMS, WAP mode that sent the queuing number of the first device to the queue reservation instruction.
  7. 7. 如权利要求l所述的方法,其中,所述用户终端以光学方式读取条码,并且通过读取条码来以无线方式向所述第一排队叫号设备发送所述预约排队指令。 7. The method according to claim l, wherein said user terminal optically reads the bar code, and transmits to the called number to the first queuing apparatus by reading the bar code in a wireless manner queue reservation instruction.
  8. 8. 如权利要求5所述的方法,其中,所述用户终端通过读取条码访问预约服务器的WAP网站,并且在所述WAP网站上选择所述预约时间段。 8. The method according to claim 5, wherein said bar code read by the user terminal to access the WAP site reservation server, and selecting the reservation period on the WAP site.
  9. 9. 如权利要求l所述的方法,还包括:响应于所述用户终端的所述预约排队指令,在所述第一排队叫号设备和设置于第二场点的第二排队叫号设备之间进行选择,并且向所述用户终端发送所述预约排队标识以及所在场点编号。 9. The method of claim l, further comprising: a user terminal in response to the instruction of the reservation queue, called the number of the device and disposed on the first line of the second field of the second queuing point devices choose between, and transmitting the reservation identifier and queue ID field points to the location of the user terminal.
  10. 10. —种远程预约排队叫号系统,包括:远程用户终端,用户通过所述远程用户终端发出预约排队指令;设置于第一场点的第一排队叫号设备,所述第一排队叫号设备包括预约排队模块和叫号模块,其中,响应于接收到所述预约排队指令,所述预约排队模块为所述用户终端分配预约排队标识,所述叫号模块按照所述预约排队模块保存的叫号队列叫号;设置于所述第一场点的验证装置,其中,如果所述用户到达所述第一场点并且利用所述验证装置完成验证操作,则所述预约排队模块将所述用户列入相应的叫号队列并给出叫号队列号码,所述第一排队叫号设备按照所述叫号队列进行叫号。 10. - Species remote reservation queuing system, comprising: a remote user terminal, a user terminal by the remote user for reservation instruction queue; a first line disposed on the first field point number calling device, the first queuing reservation apparatus comprises a queuing module and a module called number, wherein, in response to receiving the queue reservation instruction, the reservation module queuing reservation queue assigned to the user terminal identifier, a call number according to the subscription module queuing module stored call number to call number queue; verification means provided in said first field point, wherein, if the user arrives at the first site and using the verification device verification operation is completed, then the reservation to the queuing module call number included in the corresponding user queue and a queue number to call number is given, the first queuing device according to the called number called number queue.
  11. 11. 如权利要求io所述的系统,其中,所述预约排队模块还将所述预约排队标识发送回所述用户终端,所述预约排队标识为所述第一场点的预约排队流水号码,并且所述验证操作包括确定所述用户收到的所述预约排队流水号码所对应的叫号队列号码在当前被叫队列号码之后。 11. The system according to claim io, wherein the queuing reservation module the reservation queue identifier is also transmitted back to the user terminal, the queuing reservation to the reservation queuing identification number of the first flow field points, and the verification operation includes determining, after the user receives the reservation of queuing numbers water queue number corresponding to the called number in the current queue.
  12. 12. 如权利要求11所述的方法,其中所述预约排队标识为二维码形式,并且所述验证装置还识读所述二维码形式的预约排队标识。 12. The method of claim 11, wherein said two-dimensional code identification queuing reservation form, and said verification means further two-dimensional code reading queuing reservation form of identification.
  13. 13. 如权利要求10所述的方法,所述预约排队模块还记录所述用户终端的身份标识,其中,并且所述验证装置还验证所述用户输入的所述身份标识。 13. The method according to claim 10, further recording the reservation queuing module identifier of the user terminal, wherein the verification means and further verifying the identity of the user input.
  14. 14. 如权利要求IO所述的系统,其中,所述预约排队标识为所述第一场点的一个服务时间段,所述验证操作包括确定所述服务时间段还未过期,并且"将所述用户列入相应的叫号队列"的操作包括将所述用户列入针对所述服务时间段的叫号队列。 14. The system according to claim IO wherein the queuing reservation service is identified as a period of the first field point, the verification operation includes determining the service period has not expired, and "The said subscriber number included in the corresponding queues called "operation includes the user calls a number included in the queue for the service period.
  15. 15. 如权利要求IO所述的系统,其中,所述用户终端通过因特网向所述第一排队叫号设备发送所述预约排队指令。 IO 15. The system of claim, wherein the user terminal that sent the queuing number to the first apparatus via the Internet reservation instruction queue.
  16. 16. 如权利要求10所述的系统,其中,所述用户终端为能够以光学方式读取条码的手机,并且通过读取条码来以无线方式向所述第一排队叫号设备发送所述预约排队指令。 16. The system according to claim 10, wherein the user terminal is a mobile phone capable of reading the bar code optically and transmitted to called numbers by reading the bar code device in a wireless manner to the first queuing said reservation queuing instructions.
  17. 17. 如权利要求14所述的系统,还包括具有WAP网站的预约服务器,其中,所述用户终端通过读取条码访问所述预约服务器的所述WAP网站,并且在所述WAP网站上选择所述预约时间段。 The WAP site 17. The system according to claim 14, further comprising a reservation server having a WAP site, wherein the user terminal to access the bar code read by the reservation server, and select on the WAP site said reservation period.
  18. 18. 如权利要求10所述的系统,还包括预约服务器,响应于所述用户终端的所述预约排队指令,所述预约服务器在所述第一排队叫号设备和设置于第二场点的第二排队叫号设备之间进行选择,并且向所述用户终端发送所述预约排队标识以及所在场点编号。 18. The system according to claim 10, further comprising a reservation server, the user terminal in response to said command queuing reservation, the reservation server number calling device and disposed in said first line to the second field points selecting between the second queuing apparatus number, and transmitting the reservation identifier and queue ID field points to the location of the user terminal.
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CN102270363A (en) * 2010-03-17 2011-12-07 郑志豪 Intelligent queuing system
CN102270363B (en) * 2010-03-17 2014-12-10 郑志豪 Intelligent queuing system
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CN102196385A (en) * 2011-05-21 2011-09-21 李元熙 Short-message-based reservation and verification system and method
CN103426223A (en) * 2012-05-15 2013-12-04 上海博路信息技术有限公司 Queuing and service system based on bar code
CN102693572A (en) * 2012-06-01 2012-09-26 李光磊 Self time-picking lining-up machine and lining up method
CN104268975B (en) * 2012-06-01 2017-05-17 李光磊 An autonomous election when the ACD and queuing
CN104268975A (en) * 2012-06-01 2015-01-07 李光磊 Autonomous time-selecting queuing machine and method
CN102693572B (en) 2012-06-01 2014-08-13 李光磊 Self time-picking lining-up machine and lining up method
CN103366437A (en) * 2013-07-19 2013-10-23 魏国辰 Queuing number-taking processing method, and server and system for queuing number-taking processing
CN103559549A (en) * 2013-11-20 2014-02-05 林启东 Idle state infrared detection system and appointment ordering method for civil aviation toilet
CN103577884A (en) * 2013-11-27 2014-02-12 程勇 Method for reserving restrooms on motor train
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CN103700178A (en) * 2013-12-15 2014-04-02 谭希妤 Method and system for automatically optimizing client queue
CN103700017A (en) * 2013-12-16 2014-04-02 王美金 Method and system for clients to get banking business handling queuing number through voice
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CN105354910A (en) * 2015-12-05 2016-02-24 黄大成 Client-controlled type banking business introduction system
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