CN101799948A - VIP key customer reservation queuing service system of bank branch queuing machine - Google Patents
VIP key customer reservation queuing service system of bank branch queuing machine Download PDFInfo
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- CN101799948A CN101799948A CN201010114574A CN201010114574A CN101799948A CN 101799948 A CN101799948 A CN 101799948A CN 201010114574 A CN201010114574 A CN 201010114574A CN 201010114574 A CN201010114574 A CN 201010114574A CN 101799948 A CN101799948 A CN 101799948A
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Abstract
The invention discloses a VIP key customer reservation queuing service system of a bank branch queuing machine, which belongs to the technical field of the bank queuing service system and increases a reservation queuing function in the software system of the queuing machine. The function is as follows: (1) providing reservation queuing service for a VIP key customer through an online bank and a short message service platform, so as to realize the priority service for the VIP key customer reaching the bank branch; (2) adopting a method of reserving a number in an ordinary number section to substitute the original number section, wherein the reserved number is a number behind a number being handled; and (3) hanging a magnetic card recognizer and a second-generation ID card recognizer on a queuing machine to identify the identity of the VIP key customer and completing the exchange of the reserved number. Compared with the prior art, the invention broadens the original bank branch business queuing channel, improves the convenience for VIP superior customer to handle the business, greatly increases the degree of satisfaction and also ensures the degree of satisfaction of ordinary customers.
Description
Technical field
The present invention relates to a kind of bank queuing service system technical field, specifically a kind of VIP key customer reservation queuing service system of bank branch queuing machine.
Background technology
Along with the fast development of banks of China industry, the portfolio of bank increases sharply, and the queuing problem of bank outlets is outstanding further, and becoming influences the key factor of client to the satisfaction of bank service.The introducing of queue machine has well solved the queuing problem of bank, has effectively alleviated the pressure of bank outlets, has improved the level of comfort of client when the transacting business of site, and then has improved customer satisfaction.
After having solved the site queuing problem, how customer group-VIP big customer that bank is paid close attention to carries out Priority Service when queuing, is each bank problem anxious to be solved.At this problem, the solution of each queue machine manufacturer has nothing in common with each other.
Queue machine manufacturer is at VIP big customer's priority issues now, generally adopt the mode of reserving the Priority Service section to realize, such as: the scope of queue number was 1001 to 2001 when normal client was accepted service, for the VIP top-tier customer reserves 6000 to 6999 number section, and improve the priority of this number section.There is following drawback in this kind mode:
1, the number of causing section waste: the VIP top-tier customer takies an independently number section, other classs of business just can not re-use this number section, and the contrast of the quantity between VIP top-tier customer and the normal client obviously, often handling 50 normal client just has a VIP top-tier customer, and exclusive section utilization factor is extremely low.
2, the exclusive section has precedence over the common section and accepts service, causes that easily the number of the getting time is discontented early than the normal client of VIP top-tier customer.
Summary of the invention
Technical assignment of the present invention provides a kind of by media such as Web bank, Mobile banking, SMS platform, for the VIP top-tier customer provides the appointment and queuing function, arrive the VIP key customer reservation queuing service system of bank branch queuing machine of site Priority Service afterwards to realize the VIP top-tier customer.
Technical assignment of the present invention is realized in the following manner, increases the appointment and queuing function of queue machine software systems:
(1), adopt modes such as Web bank, SMS platform, for the VIP big customer provides the appointment and queuing service, realize that the VIP big customer arrives the Priority Service after the bank outlets;
(2), adopt the mode of reserved number in the common section, replace the implementation of original reservation section, and the number of reserving is the number the number of handling after, both guaranteed Priority Service, can not allow the client of wait that complaint is arranged again;
(3), on queue machine equipment, articulate magnetic card recognizer and China second-generation identity card recognizer, identification VIP client identity, and finish the reservation number of changing function.
Steps flow chart is:
(1), the VIP big customer is by Web bank, Mobile banking, SMS platform channel, with bank's card number, identification card number serves as that the identification voucher is submitted reserve requests to " queuing service centralized-control center ", " queuing service centralized-control center " unique reservation running number in the VIP big customer returns this working day, and will preengage and instruct the queue machine that sends to corresponding site;
(2), after the VIP top-tier customer arrives the site, by magnetic card read write line and the China second-generation identity card recognizer that articulates on the queue machine, submit the reservation number of changing request to system, after correct reservation running number is provided, the site queue machine is printed real priority queue's number, realizes this VIP big customer's priority processing.
VIP key customer reservation queuing service system of bank branch queuing machine of the present invention has compared with prior art been expanded original site business queuing channel, has improved the comfort level of VIP top-tier customer transacting business, and satisfaction also increases greatly; The satisfaction of normal client is also guaranteed; Thereby, have good value for applications.
Description of drawings
The present invention is further described below in conjunction with accompanying drawing.
Accompanying drawing 1 is preengage process flow diagram for the VIP big customer of VIP key customer reservation queuing service system of bank branch queuing machine;
Accompanying drawing 2 arrives processing flow chart behind the site for the VIP big customer of VIP key customer reservation queuing service system of bank branch queuing machine.
Embodiment
Explain below with reference to Figure of description and specific embodiment VIP key customer reservation queuing service system of bank branch queuing machine of the present invention being done.
Embodiment:
VIP key customer reservation queuing service system of bank branch queuing machine of the present invention, the appointment and queuing function of increase queue machine software systems:
(1), adopt modes such as Web bank, SMS platform, for the VIP big customer provides the appointment and queuing service, realize that the VIP big customer arrives the Priority Service after the bank outlets;
(2), adopt the mode of reserved number in the common section, replace the implementation of original reservation section, and the number of reserving is the number the number of handling after, both guaranteed Priority Service, can not allow the client of wait that complaint is arranged again;
(3), on queue machine equipment, articulate magnetic card recognizer and China second-generation identity card recognizer, identification VIP client identity, and finish the reservation number of changing function.
Steps flow chart is:
(1), the VIP big customer is by Web bank, Mobile banking, SMS platform channel, with bank's card number, identification card number serves as that the identification voucher is submitted reserve requests to " queuing service centralized-control center ", " queuing service centralized-control center " unique reservation running number in the VIP big customer returns this working day, and will preengage and instruct the queue machine that sends to corresponding site; As shown in Figure 1;
(2), after the VIP top-tier customer arrives the site, by magnetic card read write line and the China second-generation identity card recognizer that articulates on the queue machine, submit the reservation number of changing request to system, after correct reservation running number is provided, the site queue machine is printed real priority queue's number, realizes this VIP big customer's priority processing; As shown in Figure 2.
Its processing and fabricating of VIP key customer reservation queuing service system of bank branch queuing machine of the present invention is very simple and convenient, shown in the by specification accompanying drawing.
Except that the described technical characterictic of instructions, be the known technology of those skilled in the art.
Claims (1)
1. VIP key customer reservation queuing service system of bank branch queuing machine is characterized in that increasing the appointment and queuing function of queue machine software systems:
(1), adopt Web bank, SMS platform mode, for the VIP big customer provides the appointment and queuing service, realize that the VIP big customer arrives the Priority Service after the bank outlets;
(2), adopt the mode of reserved number in the common section, replace the implementation of original reservation section, and the number of reserving is the number after the number of handling;
(3), on queue machine equipment, articulate magnetic card recognizer and China second-generation identity card recognizer, identification VIP client identity, and finish the reservation number of changing function.
Steps flow chart is:
(1), the VIP big customer is by Web bank, Mobile banking, SMS platform channel, with bank's card number, identification card number serves as that the identification voucher is submitted reserve requests to " queuing service centralized-control center ", " queuing service centralized-control center " unique reservation running number in the VIP big customer returns this working day, and will preengage and instruct the queue machine that sends to corresponding site;
(2), after the VIP top-tier customer arrives the site, by magnetic card read write line and the China second-generation identity card recognizer that articulates on the queue machine, submit the reservation number of changing request to system, after correct reservation running number is provided, the site queue machine is printed real priority queue's number, realizes this VIP big customer's priority processing.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010114574A CN101799948A (en) | 2010-02-26 | 2010-02-26 | VIP key customer reservation queuing service system of bank branch queuing machine |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010114574A CN101799948A (en) | 2010-02-26 | 2010-02-26 | VIP key customer reservation queuing service system of bank branch queuing machine |
Publications (1)
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| CN101799948A true CN101799948A (en) | 2010-08-11 |
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| CN201010114574A Pending CN101799948A (en) | 2010-02-26 | 2010-02-26 | VIP key customer reservation queuing service system of bank branch queuing machine |
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Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102496203A (en) * | 2011-10-28 | 2012-06-13 | 汉口银行股份有限公司 | System and method using cellphones to acquire queue numbers |
| CN102819807A (en) * | 2012-07-23 | 2012-12-12 | 门利 | Queuing and rebating system and queuing and rebating method |
| CN103700178A (en) * | 2013-12-15 | 2014-04-02 | 谭希妤 | Method and system for automatically optimizing client queue |
| CN103729927A (en) * | 2013-12-16 | 2014-04-16 | 王美金 | Scheduling method and system for exempting bank client from waiting |
| CN104091386A (en) * | 2014-06-02 | 2014-10-08 | 王美金 | Method and system for bank business flow based on computers and big data |
| CN104732639A (en) * | 2015-02-04 | 2015-06-24 | 中国联合网络通信集团有限公司 | Queuing method and system applied to business handling window |
| CN106846596A (en) * | 2017-02-20 | 2017-06-13 | 山东浪潮商用系统有限公司 | A kind of tax office queue machine, queuing processing system and its method |
| CN108091030A (en) * | 2017-12-21 | 2018-05-29 | 中国联合网络通信集团有限公司 | Automatic row number treating method and apparatus |
| CN110910558A (en) * | 2019-11-28 | 2020-03-24 | 中国银行股份有限公司 | Bank outlet queuing method and device |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20030061078A1 (en) * | 2001-09-27 | 2003-03-27 | Fujitsu Limited | Method for providing information to manage queue and method for reserving service |
| CN2609066Y (en) * | 2003-03-18 | 2004-03-31 | 深圳市奥拓电子有限公司 | Intelligent queuing machine |
| CN101364977A (en) * | 2007-08-08 | 2009-02-11 | 银河联动信息技术（北京）有限公司 | Remote reserved queue number calling system and method |
-
2010
- 2010-02-26 CN CN201010114574A patent/CN101799948A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20030061078A1 (en) * | 2001-09-27 | 2003-03-27 | Fujitsu Limited | Method for providing information to manage queue and method for reserving service |
| CN2609066Y (en) * | 2003-03-18 | 2004-03-31 | 深圳市奥拓电子有限公司 | Intelligent queuing machine |
| CN101364977A (en) * | 2007-08-08 | 2009-02-11 | 银河联动信息技术（北京）有限公司 | Remote reserved queue number calling system and method |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102496203A (en) * | 2011-10-28 | 2012-06-13 | 汉口银行股份有限公司 | System and method using cellphones to acquire queue numbers |
| CN102819807A (en) * | 2012-07-23 | 2012-12-12 | 门利 | Queuing and rebating system and queuing and rebating method |
| CN103700178A (en) * | 2013-12-15 | 2014-04-02 | 谭希妤 | Method and system for automatically optimizing client queue |
| CN103729927A (en) * | 2013-12-16 | 2014-04-16 | 王美金 | Scheduling method and system for exempting bank client from waiting |
| CN104091386A (en) * | 2014-06-02 | 2014-10-08 | 王美金 | Method and system for bank business flow based on computers and big data |
| CN104732639A (en) * | 2015-02-04 | 2015-06-24 | 中国联合网络通信集团有限公司 | Queuing method and system applied to business handling window |
| CN106846596A (en) * | 2017-02-20 | 2017-06-13 | 山东浪潮商用系统有限公司 | A kind of tax office queue machine, queuing processing system and its method |
| CN108091030A (en) * | 2017-12-21 | 2018-05-29 | 中国联合网络通信集团有限公司 | Automatic row number treating method and apparatus |
| CN110910558A (en) * | 2019-11-28 | 2020-03-24 | 中国银行股份有限公司 | Bank outlet queuing method and device |
| CN110910558B (en) * | 2019-11-28 | 2021-06-29 | 中国银行股份有限公司 | Bank outlet queuing method and device |
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Application publication date: 20100811 |