CN102496203A - System and method using cellphones to acquire queue numbers - Google Patents
System and method using cellphones to acquire queue numbers Download PDFInfo
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- CN102496203A CN102496203A CN201110333265XA CN201110333265A CN102496203A CN 102496203 A CN102496203 A CN 102496203A CN 201110333265X A CN201110333265X A CN 201110333265XA CN 201110333265 A CN201110333265 A CN 201110333265A CN 102496203 A CN102496203 A CN 102496203A
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Abstract
The invention discloses a system and a method using cellphones to acquire queue numbers. The system comprises a client cellphone terminal, a mobile bank system, a bank outlets queue system, a mobile communication network and a bank internal network. Queue numbers can be acquired in real time by cellphones between a mobile bank and a bank outlets queue machine, the defect of overlong and uncertain waiting time for clients waiting at the bank outlets is overcome, and the clients can use cellphones to acquire the queue numbers outside the bank outlets, inquire waiting conditions in real time and determine when to go to the bank outlets according to the conditions so that waiting time is reduced. The method using cellphones to acquire queue numbers is simple and reasonable in operation steps, the clients using cellphone for queuing can select nearest bank outlets to acquire queue numbers according to bank outlets maps and the positions of the clients, and thereby convenience is brought to the clients, operating efficiency of banks can be improved, and social resources are saved greatly.
Description
Technical field
The invention belongs to the technical field of the linking of mobile communication terminal, e-bank and bank outlets' service, be specifically related to a kind of system and method for realizing obtaining bank outlets' number of waiting through mobile phone.
Background technology
Along with developing rapidly of banks of China industry; The miscellaneous service service that bank provides is more and more; The class of business that the client can handle through e-bank's channel that bank provides is also more and more; But still have some bankings still must just can handle, like monetary transaction, open an account etc. first to the site of bank.The client wants queue number of business application that basis will be handled in queuing system earlier to bank outlets' transacting business; Wait in line then, when waiting this custom queueing, the bank clerk notice is held the client of this queue number to certain sales counter transacting business; If this client has left a little while; Missed the notice of bank clerk, then this queue number lost efficacy, and the client then needs to apply for again a queue number as also needing transacting business again.This situation makes the client after queue number is obtained in the site, and is uncertain on the stand-by period, can not leave the site, causes client's waits for too long, influences service quality and the efficient of bank to the client.
Therefore, the solution client is transacting business overlong time and uncertain problem of the time of waiting until in the site, is a problem that presses for solution, is the key point that bank promotes service quality and CSAT.
Summary of the invention
First purpose of the present invention is to solve the problem of above-mentioned existence; And provide a kind of Mobile banking of bank and site row number machine are set up the method that mobile phone obtains the queue number system in real time; Overcome the client to the site waiting time long and uncertain situation; Provide to let the client outside the site, can obtain queue number through using Mobile banking, and can inquire about the wait situation in real time, the client can be according to these situation; Confirm to come the time of site, reduce the system that mobile phone obtains queue number that passes through of stand-by period.
Second purpose of the present invention provides a kind of method that realizes obtaining through mobile phone queue number.
For realizing above-mentioned first purpose, a kind of of the present invention's design obtains the system of queue number through mobile phone, and it comprises:
Customer mobile phone terminal wherein contains and is used for handling the module of function of calling out the numbers;
Cell phone bank system, wherein containing promising bank client provides the message processing module through the customer mobile phone terminal transacting business;
Bank outlets' queuing system comprises data storage device, data processing equipment, DEU data exchange unit and Communication Gateway, and wherein, data processing equipment is connected with DEU data exchange unit with data storage device respectively, and DEU data exchange unit is connected with Communication Gateway;
Mobile communication network, said customer mobile phone terminal links to each other with cell phone bank system through mobile communication network, is used for customer mobile phone terminal visit cell phone bank system and obtains the information of calling out the numbers;
And bank's internal network wherein contains the server of calling out the numbers, and said cell phone bank system is connected through bank's internal network with the bank outlets queuing systems, is used to realize exchanges data.
Further; Said data storage device is used for the data of storing call bank; The information data treating apparatus is used to cell phone bank system Mobile banking's data, services is provided; DEU data exchange unit and Net silver or channel customer infosystem are carried out exchanges data, and bank outlets' queuing system is connected through Communication Gateway with mobile communication network.
Further, said data storage device is data base management system (DBMS) or file system, and said DEU data exchange unit carries out exchanges data through the xml message, with inquiring user essential information and user account information.
Again further; Said data storage device comprises built-in account unit, Mobile banking's log-on message storage unit and site row number storage unit; Built-in account unit is used to store client's accounts information; At least comprise name in an account book, cabinet face password, Currency Type, balance amount information, Mobile banking's log-on message storage unit is used to store the information of client enrollment Mobile banking, comprises number of the account, phone number information at least; Row number storage unit in site is used to store site row number information, comprise at least class of business, call out the numbers information, just in transacting business information.
Again further; Said data processing equipment comprises Main Processor Unit, services request receiving element, client information management unit, number calling machine administrative unit, queuing management unit, Short Message Service Gateway unit; Main Processor Unit is as the main control unit of data processing equipment; Be used to call and receive the services request unit, receive request msg that mobile phone terminal sends over, call the client information management unit, the checking customer information judges whether the client registers; And be used for after receiving customer mobile phone terminal input application site and class of business data; Call and receive the services request unit customer requirement is transmitted to the number calling machine administrative unit to generate this mobile phone custom queueing number, call Short Message Service Gateway and send to the queue number that customer mobile phone terminal is obtained.
Further; Said services request receiving element; Be used to receive the data that mobile phone terminal that DEU data exchange unit receives sends over; The state of services request is set to " call out the numbers and do not accomplish " and receives the queuing management unit generate the number of getting information, and calls the Short Message Service Gateway unit, sends note and is set to " call out the numbers and accomplish " for until the state of services request mobile phone.
Again further, said client information management unit is used for the visit data memory storage, and mobile phone client register information is saved in the client information management unit, and " enrollment status " of this mobile phone is set to " registered ".
Again further, said number calling machine administrative unit is used for dynamically generating current site queueing message, and information returns to the services request receiving element.
Again further, said queuing management unit is used for generating the number of getting information, and generates the number of getting short message, and short message is returned to the services request receiving element; The Short Message Service Gateway unit is used to receive the services request receiving element and sends short message to customer mobile phone terminal.
For realizing second purpose, provided by the inventionly obtain the method for queue number through mobile phone, comprise following steps:
Step 100: the client uses mobile phone terminal to pass through mobile communication network login bank cell phone bank system;
Step 101: cell phone bank system receives the mobile phone log-on message through the services request receiving element, calls client information management unit access data storage device registration customer information;
Step 102: cell phone bank system services request receiving element is accepted client requests, and sends to the site queuing system through bank's internal network;
Step 103: the number calling machine administrative unit of site queuing system receives information, inquiry site row number information;
Step 104: the queuing management unit generates site information, and returns to the services request receiving element of cell phone bank system;
Step 105: the services request receiving element of cell phone bank system, receive row number information, through DEU data exchange unit information is issued mobile phone terminal;
Step 106: customer mobile phone terminal receives the site row number information that bank returns, and shows;
Step 107: the client selects to call out the numbers after bank outlets, the class of business through mobile phone terminal, and sends to Mobile banking;
Step 108: cell phone bank system services request receiving element is accepted client requests, and the state of services request is set to " call out the numbers and do not accomplish "; And registration and send to the site queuing system through bank's internal network;
Step 109: the queuing management unit imports the site according to the client and class of business information generates the information of calling out the numbers;
Step 110: the queuing management unit is according to the short message of calling out the numbers that generates, and sends to the services request receiving element of cell phone bank system through bank's internal network;
Step 111: the services request receiving element of cell phone bank system receives the short message of calling out the numbers of queuing management unit, calls Short Message Service Gateway and sends to client's mobile phone end, and the state of services request is set to " call out the numbers and accomplish " simultaneously;
Step 112: customer mobile phone terminal receives the note of calling out the numbers that bank returns through mobile communication network;
Step 113: the client is with the note of calling out the numbers, to the site transacting business of selecting.
Use mobile phone of the present invention to obtain the system and method for bank outlets' queue number; Overcome present client obtain row number need be in the shortcoming that waits of site; The client can through WAP cellular phone of staff, can call out the numbers less than the site number of getting; Just can obtain queue number and needn't arrive bank outlets, be client's convenience of having arranged the time flexibly; The client can arrive nearest site transacting business, when the client calls out the numbers through mobile phone, can choose nearest site and call out the numbers through site map and its present position, has made things convenient for the client, has also improved the work efficiency of bank, has practiced thrift social resources greatly.
Description of drawings
Fig. 1: the present invention realizes that mobile phone obtains the embodiment system construction drawing of bank outlets' queue number;
Fig. 2: cell phone bank system structural drawing of the present invention;
Fig. 3: the structural drawing of the data processing equipment among Fig. 2;
Fig. 4: the present invention realizes that mobile phone obtains the method flow diagram of bank outlets' queue number;
Fig. 5: the cell phone bank system structural representation of Iphone client design;
Embodiment
Below in conjunction with accompanying drawing and embodiment the present invention is done further detailed description.
As shown in Figure 1 pass through the system that mobile phone obtains queue number, comprise customer mobile phone terminal 1, wherein contain and be used for handling the module of function of calling out the numbers; Cell phone bank system 2, wherein containing promising bank client provides the message processing module through customer mobile phone terminal 1 transacting business; Bank outlets' queuing system 3; Wherein contain data storage device 11, data processing equipment 12, DEU data exchange unit 13 and Communication Gateway 14; As shown in Figure 2; Data processing equipment 12 is connected with DEU data exchange unit 13 with data storage device 11 respectively, and DEU data exchange unit 13 is connected with Communication Gateway 14; Mobile communication network 4, customer mobile phone terminal 1 links to each other with cell phone bank system 2 through mobile communication network 4, is used for customer mobile phone terminal 1 visit cell phone bank system 2 and obtains the information of calling out the numbers; Bank's internal network 5 wherein contains the server of calling out the numbers, and said cell phone bank system 2 and bank outlets queuing systems 3 are connected through bank's internal network 5, are used to realize exchanges data.
Cell phone bank system 2 provides the information handling system through the mobile phone transacting business for bank client; Bank outlets' queuing system 3 provides the infosystem of queue number for bank client; Mobile phone 1 is a mobile communication equipment; Bank's internal network 5 is that cell phone bank system 2, bank outlets' queuing system 3 are connected, and realizes the equipment of internal exchange of data; Mobile communication network 4 is mobile communication networks that the mobile communications operator provides, such as GSM, CDMA, GPRS, TDMA and WCDMA or the like
As shown in Figure 3; Data processing equipment 12 comprises Main Processor Unit 30, services request receiving element 31, client information management unit 32, number calling machine administrative unit 33, queuing management unit 34, Short Message Service Gateway unit 35; Wherein, Main Processor Unit 30 is as the main control unit of data processing equipment 12, is used to call receive services request unit 31, receive request msg that mobile phone terminal sends over, call client information management unit 32; The checking customer information judges whether the client registers; And be used for after receiving customer mobile phone terminal 1 input application site and class of business data; Call and receive services request unit 31 customer requirement is transmitted to number calling machine administrative unit 33 to generate this mobile phone custom queueing number, call Short Message Service Gateway and send to the queue number that customer mobile phone terminal 1 is obtained.
Services request receiving element 31; Be used to receive the data that mobile phone terminal that DEU data exchange unit 13 receives sends over; The state of services request is set to " call out the numbers and do not accomplish " and receives queuing management unit 34 generate the number of getting information; And call Short Message Service Gateway unit 35, send note and be set to " call out the numbers and accomplish " for until the state of services request mobile phone.Client information management unit 32 is used for visit data memory storage 11, and mobile phone client register information is saved in the client information management unit, and " enrollment status " of this mobile phone is set to " registered ".Number calling machine administrative unit 33 is used for dynamically generating current site queueing message, and information returns to services request receiving element 31.Queuing management unit 34 is used for generating the number of getting information, and generates the number of getting short message, and short message is returned to services request receiving element 31; Short Message Service Gateway unit 35 is used to receive services request receiving element 31 and sends short message to customer mobile phone terminal 1.
This system obtains the method for queue number through mobile phone, comprises following steps:
Step 100: the client uses mobile phone terminal 1 through mobile communication network login bank cell phone bank system 2;
Step 101: cell phone bank system 2 receives the mobile phone log-on message through services request receiving element 31, calls client information management unit 32 visit data memory storages, 11 registration customer informations;
Step 102: cell phone bank system services request receiving element 31 is accepted client requests, and sends to site queuing system 4 through bank's internal network 5;
Step 103: the number calling machine administrative unit of site queuing system receives information, inquiry site row number information;
Step 104: queuing management unit 34 generation site information, and return to the services request receiving element 31 of cell phone bank system;
Step 105: the services request receiving element 31 of cell phone bank system, receive row number information, through DEU data exchange unit 13 information is issued mobile phone terminal;
Step 106: customer mobile phone terminal 1 receives the site row number information that bank returns, and shows;
Step 107: the client selects to call out the numbers after bank outlets, the class of business through mobile phone terminal 1, and sends to Mobile banking;
Step 108: cell phone bank system services request receiving element 31 is accepted client requests, and the state of services request is set to " call out the numbers and do not accomplish "; And registration and send to site queuing system 4 through bank's internal network 3;
Step 109: queuing management unit 34 imports the site according to the client and class of business information generates the information of calling out the numbers;
Step 110: queuing management unit 34 is according to the short message of calling out the numbers that generates, and sends to the services request receiving element 31 of cell phone bank system through bank's internal network (5);
Step 111: the services request receiving element 31 of cell phone bank system receives the short message of calling out the numbers of queuing management unit 34, calls Short Message Service Gateway and sends to client's mobile phone end, and the state of services request is set to " call out the numbers and accomplish " simultaneously;
Step 112: customer mobile phone terminal 1 receives the note of calling out the numbers that bank returns through mobile communication network 4;
Step 113: the client is with the note of calling out the numbers, to the site transacting business of selecting.
In order to make the present invention more clear, the cell phone bank system that designs with the Iphone client below in conjunction with Fig. 5 is the structure of example explanation cell phone bank system, but is not construed as limiting the invention:
The Titanium SDK that the design of Iphone client provides based on third company; Apple SDK is packed; Make the developer call the purpose that Titanium SDK reaches exploitation, consult shown in Figure 5ly, can be divided into following components on the whole through only writing Javascript:
Iphone/ipad equipment: hardware layer provides iOS the hardware resource of operation;
IOS: operating system layer provides Apple SDK running environment;
The standard package of Apple SDK:iphone client the inside operation all is based on iOS SDK.So what frame system that don't work, finally all can convert into and call iOS SDK;
Titanium module SDK: the SDK that third company provides has packed Apple SDK, and our the code major part of exploitation all is to call Titanium module SDK.
Self-defined Module: self-defined module, realize that some Titanium SDK do not have the function that realizes, such as the password control of Net silver system etc.
JavaScript: call Titanium SDK and self-defining Module through JavaScript and realize exploitation.
Cell phone bank system of the present invention has in addition combined individual Net silver networking experience in the networking process, set up the perfect network architecture towards the Internet service application of a cover.Mobile banking can dispose in the existing individual Net silver network architecture.Its network chief component has: router, fire wall, load equalizer, WEB server, management server, application server, database server etc.
System uses fire wall; Network is divided into the zone of different level of securitys: restriction DMZ district, application area, prefix area, core business district and bank's in-house network; Inside and outside fire wall does not directly link to each other; Server in the DMZ district all has two cards of throwing the net, is connected across respectively on the network segment of inside and outside fire wall, and the cancellation routing forwarding; Even if outer fire wall is broken, the invador also can't directly arrive at interior firewall, has strengthened security of system.Newly-increased two WEB of Mobile banking servers (client-side interface server) in the DMZ district, application server (using preposition), Tomcat-AdminPortal, database server in newly-increased two Mobile bankings of application area.
Mobile phone or handheld device use standard https1.1 agreement and SSL load-balancing device to set up communication through client application; The SSL load-balancing device adopts standard http1.1 agreement to be forwarded to cell-phone customer terminal service (Cluster) platform client-requested, and cell-phone customer terminal service platform and channel service platform (cluster) adopt http+Json to carry out alternately.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, belong within the scope of claim of the present invention and equivalent technologies thereof if of the present invention these are revised with modification, then the present invention also is intended to comprise these changes and modification interior.
The content that this instructions is not done to describe in detail belongs to this area professional and technical personnel's known prior art.
Claims (10)
1. one kind is obtained the system of queue number through mobile phone, it is characterized in that comprising:
Customer mobile phone terminal (1) wherein contains and is used for handling the module of function of calling out the numbers;
Cell phone bank system (2), wherein containing promising bank client provides the message processing module through customer mobile phone terminal (1) transacting business;
Bank outlets' queuing system (3); Comprise data storage device (11), data processing equipment (12), DEU data exchange unit (13) and Communication Gateway (14); Wherein, Data processing equipment (12) is connected with DEU data exchange unit (13) with data storage device (11) respectively, and DEU data exchange unit (13) is connected with Communication Gateway (14);
Mobile communication network (4), said customer mobile phone terminal (1) links to each other with cell phone bank system (2) through mobile communication network (4), is used for customer mobile phone terminal (1) visit cell phone bank system (2) and obtains the information of calling out the numbers;
And bank's internal network (5) wherein contains the server of calling out the numbers, and said cell phone bank system (2) is connected through bank's internal network (5) with bank outlets' queuing systems (3), is used to realize exchanges data.
2. the system that obtains queue number through mobile phone according to claim 1; It is characterized in that: said data storage device (11) is used for the data of storing call bank; Information data treating apparatus (12) is used to cell phone bank system (2) Mobile banking's data, services is provided; DEU data exchange unit (13) carries out exchanges data with Net silver or channel customer infosystem, and bank outlets' queuing system (3) is connected through Communication Gateway (14) with mobile communication network (4).
3. the system that obtains queue number through mobile phone according to claim 1 and 2; It is characterized in that: said data storage device (11) is data base management system (DBMS) or file system; Said DEU data exchange unit (13) carries out exchanges data through the xml message, with inquiring user essential information and user account information.
4. the system that obtains queue number through mobile phone according to claim 3; It is characterized in that: said data storage device (11) comprises built-in account unit, Mobile banking's log-on message storage unit and site row number storage unit; Built-in account unit is used to store client's accounts information; At least comprise name in an account book, cabinet face password, Currency Type, balance amount information, Mobile banking's log-on message storage unit is used to store the information of client enrollment Mobile banking, comprises number of the account, phone number information at least; Row number storage unit in site is used to store site row number information, comprise at least class of business, call out the numbers information, just in transacting business information.
5. the system that obtains queue number through mobile phone according to claim 4; It is characterized in that: said data processing equipment (12) comprises Main Processor Unit (30), services request receiving element (31), client information management unit (32), number calling machine administrative unit (33), queuing management unit (34), Short Message Service Gateway unit (35); Main Processor Unit (30) is as the main control unit of data processing equipment (12); Be used to call and receive services request unit (31), receive request msg that mobile phone terminal sends over, call client information management unit (32); The checking customer information judges whether the client registers; And be used for after receiving customer mobile phone terminal (1) input application site and class of business data; Call and receive services request unit (31) customer requirement is transmitted to number calling machine administrative unit (33) to generate this mobile phone custom queueing number, call Short Message Service Gateway and send to the queue number that customer mobile phone terminal (1) is obtained.
6. the system that obtains queue number through mobile phone according to claim 5; It is characterized in that: said services request receiving element (31); Be used to receive the data that mobile phone terminal that DEU data exchange unit (13) receives sends over; The state of services request is set to " call out the numbers and do not accomplish " and receives queuing management unit (34) generate the number of getting information, and calls Short Message Service Gateway unit (35), sends note and is set to " call out the numbers and accomplish " for until the state of services request mobile phone.
7. the system that obtains queue number through mobile phone according to claim 5; It is characterized in that: said client information management unit (32) is used for visit data memory storage (11); And mobile phone client register information is saved in the client information management unit, and " enrollment status " of this mobile phone is set to " registered ".
8. according to claim 5ly obtain the system of queue number through mobile phone, it is characterized in that: said number calling machine administrative unit (33) be used for dynamically generating current site queueing message, and information returns to services request receiving element (31).
9. according to claim 5ly obtain the system of queue number through mobile phone, it is characterized in that: said queuing management unit (34) is used for generating the number of getting information, and generates the number of getting short message, and short message is returned to services request receiving element (31); Short Message Service Gateway unit (35) is used to receive services request receiving element (31) and sends short message to customer mobile phone terminal (1).
10. a system according to claim 5 obtains the method for queue number through mobile phone, it is characterized in that, comprises following steps:
Step 100: the client uses mobile phone terminal (1) through mobile communication network login bank's cell phone bank system (2);
Step 101: cell phone bank system (2) receives the mobile phone log-on message through services request receiving element (31), calls client information management unit (32) visit data memory storage (11) registration customer information;
Step 102: cell phone bank system services request receiving element (31) is accepted client requests, and sends to site queuing system (4) through bank's internal network (5);
Step 103: the number calling machine administrative unit of site queuing system receives information, inquiry site row number information;
Step 104: queuing management unit (34) generate site information, and return to the services request receiving element (31) of cell phone bank system;
Step 105: the services request receiving element (31) of cell phone bank system, receive row number information, through DEU data exchange unit (13) information is issued mobile phone terminal;
Step 106: customer mobile phone terminal (1) receives the site row number information that bank returns, and shows;
Step 107: the client selects to call out the numbers after bank outlets, the class of business through mobile phone terminal (1), and sends to Mobile banking;
Step 108: cell phone bank system services request receiving element (31) is accepted client requests, and the state of services request is set to " call out the numbers and do not accomplish "; And registration and send to site queuing system (4) through bank's internal network (3);
Step 109: queuing management unit (34) import the site according to the client and class of business information generates the information of calling out the numbers;
Step 110: queuing management unit (34) according to the short message of calling out the numbers that generates, and sends to the services request receiving element (31) of cell phone bank system through bank's internal network (5);
Step 111: the services request receiving element (31) of cell phone bank system receives the short message of calling out the numbers of queuing management unit (34), calls Short Message Service Gateway and sends to client's mobile phone end, and the state of services request is set to " call out the numbers and accomplish " simultaneously;
Step 112: customer mobile phone terminal (1) receives the note of calling out the numbers that bank returns through mobile communication network (4);
Step 113: the client is with the note of calling out the numbers, to the site transacting business of selecting.
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| CN201110333265XA CN102496203A (en) | 2011-10-28 | 2011-10-28 | System and method using cellphones to acquire queue numbers |
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| CN201110333265XA CN102496203A (en) | 2011-10-28 | 2011-10-28 | System and method using cellphones to acquire queue numbers |
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| CN105373957A (en) * | 2014-06-10 | 2016-03-02 | 陆洪瑞 | Banking transaction method and banking transaction system |
| CN106296955A (en) * | 2016-09-09 | 2017-01-04 | 深圳怡化电脑股份有限公司 | Queuing strategy based on wireless terminal and device |
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Application publication date: 20120613 |