CN110910558A - Bank outlet queuing method and device - Google Patents

Bank outlet queuing method and device Download PDF

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Publication number
CN110910558A
CN110910558A CN201911192146.XA CN201911192146A CN110910558A CN 110910558 A CN110910558 A CN 110910558A CN 201911192146 A CN201911192146 A CN 201911192146A CN 110910558 A CN110910558 A CN 110910558A
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queuing
counter
reserved
current
intelligent
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CN110910558B (en
Inventor
黄文强
季蕴青
张懂
胡玮
易念
胡传杰
浮晨琪
胡路苹
黄雅楠
李蚌蚌
申亚坤
王畅畅
徐晨敏
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Bank of China Ltd
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Bank of China Ltd
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems

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Abstract

The invention relates to the technical field of computers, in particular to a queuing method and device for bank outlets. The method comprises the following steps: when a notification message that a user queues in an intelligent counter in advance is received, determining a first queuing number and a second queuing number in a bank outlet to which the intelligent counter belongs; judging whether the bank outlets meet the reserved number condition or not according to the first queuing number and the second queuing number; if yes, reserving a reserved number for queuing in a manual counter; and when monitoring that the target service currently handled by the intelligent counter cannot be completed, sending the reserved number to the current user so that the current user can take the reserved number to queue in the manual counter. By applying the method, the reserved numbers queued in the manual counter are reserved under the condition of meeting the reserved numbers, so that the user can take the reserved numbers to queue in the manual counter without queuing again when the target service currently handled by the intelligent counter cannot be finished, the queuing time of the user is shortened, and the user experience is improved.

Description

Bank outlet queuing method and device
Technical Field
The invention relates to the technical field of computers, in particular to a queuing method and device for bank outlets.
Background
With the development of science and technology, each bank outlet is additionally provided with an intelligent counter for improving the efficiency of the outlet handling business. The user can handle the business by oneself through intelligent sales counter to reduce the number of lining up of artifical sales counter, improve the efficiency that the business was handled in the bank branch.
In the prior art, all services in a bank outlet cannot be realized by an intelligent counter arranged in the bank outlet, when newly added services in the bank outlet are not updated in the intelligent counter timely, or when part of services cannot be completed in the intelligent counter and can be completed only by operating a manual counter, a user needs to queue again at the manual counter after handling the services at the intelligent counter, so that the queuing time of the user is prolonged, and the user experience is influenced.
Disclosure of Invention
In view of the above, the present invention provides a queuing method for bank outlets, by which reserved numbers for queuing at a manual counter are reserved for users at an intelligent counter under a condition that the reserved numbers are satisfied, and when a user transacts business at the intelligent counter needs to switch the manual counter transaction business midway, queuing is not required again, so that queuing time of the user is shortened, and user experience is improved.
The invention also provides a queuing device of the bank outlets, which is used for ensuring the realization and the application of the method in practice.
A banking outlet queuing method comprising:
when a notification message that a user queues in an intelligent counter in advance is received, determining a first queuing number and a second queuing number in a bank outlet to which the intelligent counter belongs at present; the first queuing number is the current queuing number of an intelligent counter in the bank outlet, and the second queuing number is the current queuing number of an artificial counter in the bank outlet;
judging whether the bank outlets meet preset reserved number conditions or not according to the first queuing number and the second queuing number;
if the bank outlets meet the reserved number condition, reserving reserved numbers which are queued in the manual counter;
and monitoring the service progress of each service handled by the intelligent counter in real time, and sending the reserved number to the current user corresponding to the target service through the intelligent counter when monitoring that the target service currently handled by the intelligent counter cannot be completed, so that the current user queues up at the manual counter after receiving the reserved number.
Optionally, the determining, according to the number of the first queuing people and the number of the second queuing people, whether the bank outlets satisfy a preset reserved number condition includes:
determining a first reserved value corresponding to the intelligent counter and a second reserved value corresponding to the manual counter, wherein the first reserved value is the exit queuing probability of users queuing from the intelligent counter to the manual counter based on the historical queuing number of the intelligent counter in a preset time period; the second reserved value is the queue transition probability of the users from the intelligent counter to the manual counter for queuing based on the historical queuing number of the manual counter in the time period;
judging whether the number of the first queuing people is multiple of the first reserved value or whether the number of the second queuing people is multiple of the second reserved value;
if the number of the first queuing people is multiple of the first reserved value or the number of the second queuing people is multiple of the second reserved value, determining that the bank outlets meet the number reservation condition;
and if the first queuing number is not a multiple of the first reserved value and the second queuing number is not a multiple of the second reserved value, determining that the bank outlets do not meet the number reservation condition.
The above method, optionally, further includes:
if the number of the first queuing people is multiple of the first reserved value, or the number of the second queuing people is multiple of the second reserved value, determining a first multiple value corresponding to the number of the first queuing people, or a second multiple value corresponding to the number of the second queuing people;
checking the number of reserved numbers in each queuing number corresponding to the manual counter;
and if the number of reserved numbers in each queuing number corresponding to the manual counter is less than the first multiplied value or the second multiplied value, determining that the bank outlets meet the reserved number condition.
Optionally, the above method, where the monitoring of the service progress of each service handled by the intelligent counter in real time, and sending the reserved number to the current user corresponding to the currently handled service via the intelligent counter when it is monitored that the currently handled service cannot be completed, includes:
when the current user transacts the target service at the intelligent counter, determining each service step corresponding to the target service;
acquiring preset operation time corresponding to each service step;
if the operation instruction corresponding to the current service step sent to the intelligent counter by the current user is not received within the operation time corresponding to the current service step, triggering the intelligent counter to send an operation prompting message and a manual counter switching message to the current user, so that the current user selects to continue operating or switch the manual counter according to the operation prompting message and the manual counter switching message;
and when the user selects to switch the manual counter on the intelligent counter, determining that the intelligent counter cannot complete the target service, and sending the reserved number to the intelligent counter so as to trigger the intelligent counter to send the reserved number to the current user.
The above method, optionally, further includes:
receiving a number calling message sent by the manual counter in real time, and acquiring a current number contained in the current number calling message;
when the current calling number is the reserved number, judging whether the current number is picked up;
if the current number is not picked up, triggering the manual counter to skip the current number and execute a number calling operation on the next number;
and if the current number is received, triggering the manual counter to execute number calling operation on the current number.
A banking outlet queuing apparatus comprising:
the system comprises a determining unit, a queuing unit and a queuing unit, wherein the determining unit is used for determining a first queuing number and a second queuing number in a bank outlet to which an intelligent counter belongs currently when a notification message that a user queues in the intelligent counter in advance is received; the first queuing number is the current queuing number of an intelligent counter in the bank outlet, and the second queuing number is the current queuing number of an artificial counter in the bank outlet;
the first judgment unit is used for judging whether the bank outlets meet the preset reserved number condition or not according to the first queuing number and the second queuing number;
the reservation unit is used for reserving reserved numbers which are queued in the manual counter if the bank outlets meet the reserved number conditions;
and the sending unit is used for monitoring the service progress of each service handled by the intelligent counter in real time, and sending the reserved number to the current user corresponding to the target service through the intelligent counter when the situation that the target service currently handled by the intelligent counter cannot be completed is monitored, so that the current user can queue at the manual counter after receiving the reserved number.
Optionally, the apparatus described above, wherein the first determining unit includes:
the first determining subunit is used for determining a first reserved value corresponding to the intelligent counter and a second reserved value corresponding to the artificial counter, wherein the first reserved value is the transfer-out queuing probability of the users for queuing from the intelligent counter to the artificial counter based on the historical queuing number of the intelligent counter in a preset time period; the second reserved value is the queue transition probability of the users from the intelligent counter to the manual counter for queuing based on the historical queuing number of the manual counter in the time period;
the judging subunit is used for judging whether the number of the first queuing people is a multiple of the first reserved value or whether the number of the second queuing people is a multiple of the second reserved value;
the second determining subunit is used for determining that the manual counter meets the number reservation condition if the first queuing number is multiple of the first reserved value or the second queuing number is multiple of the second reserved value;
and the third determining subunit is used for determining that the manual counter does not meet the number reservation condition if the first queuing number is not a multiple of the first reserved value and the second queuing number is not a multiple of the second reserved value.
The above apparatus, optionally, further comprises:
the selecting subunit is used for determining a first multiple value corresponding to the first queuing number or a multiple value corresponding to the second queuing number if the first queuing number is a multiple of the first reserved value or the second queuing number is a multiple of the second reserved value;
the checking subunit is used for checking the number of reserved numbers in each queuing number corresponding to the manual counter;
and the fourth determining subunit is configured to determine that the bank outlets satisfy the reserved number condition if the number of reserved numbers in each queuing number corresponding to the manual counter is less than the first multiplier value or the second multiplier value.
The above apparatus, optionally, the sending unit includes:
a fifth determining subunit, configured to determine, when the current user handles the target service at the intelligent counter, each service step corresponding to the target service;
the acquiring subunit is used for acquiring preset operation time corresponding to each service step;
the first sending subunit is configured to trigger the intelligent counter to send an operation prompting message and a manual counter switching message to the current user if an operation instruction corresponding to the current service step sent to the intelligent counter by the current user is not received within the operation time corresponding to the current service step, so that the current user selects to continue operating or switch the manual counter according to the operation prompting message and the manual counter switching message;
and the second sending subunit is used for determining that the intelligent counter cannot complete the target service when the user selects to switch the manual counter on the intelligent counter, and sending the reserved number to the intelligent counter so as to trigger the intelligent counter to send the reserved number to the current user.
The above apparatus, optionally, further comprises:
the acquisition unit is used for receiving the number calling message sent by the manual counter in real time and acquiring the current number contained in the current number calling message;
a second judging unit, configured to judge whether the current number has been picked up when the current calling number is the reserved number;
the first triggering unit is used for triggering the manual counter to skip the current number and execute number calling operation on the next number if the current number is not picked up;
and the second triggering unit is used for triggering the manual counter to execute number calling operation on the current number if the current number is received.
A storage medium comprising stored instructions, wherein the instructions, when executed, control a device on which the storage medium is located to perform the above-mentioned banking outlet queuing method.
An electronic device comprising a memory, and one or more instructions, wherein the one or more instructions are stored in the memory and configured to be executed by one or more processors to perform the banking outlet queuing method described above.
Compared with the prior art, the invention has the following advantages:
the invention provides a queuing method for bank outlets, which comprises the following steps: when a notification message that a user queues in an intelligent counter in advance is received, determining a first queuing number and a second queuing number in a bank outlet to which the intelligent counter belongs at present; the first queuing number is the current queuing number of an intelligent counter in the bank outlet, and the second queuing number is the current queuing number of an artificial counter in the bank outlet; judging whether the manual counter meets a preset reserved number condition or not according to the first queuing number and the second queuing number; if the manual counter meets the reserved number condition, reserving a reserved number queued in the manual counter; and monitoring the service progress of each service handled by the intelligent counter in real time, and sending the reserved number to the current user corresponding to the target service through the intelligent counter when monitoring that the target service currently handled by the intelligent counter cannot be completed, so that the current user queues up at the manual counter after receiving the reserved number. By applying the method provided by the invention, the reserved number for queuing in the manual counter is reserved for the user of the intelligent counter under the condition of meeting the reserved number, and the user can get the reserved number to queue in the manual counter without queuing again when the target service currently handled by the intelligent counter cannot be finished, so that the queuing time of the user is shortened, and the user experience is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a flowchart of a method for queuing at a banking outlet according to an embodiment of the present invention;
fig. 2 is a flowchart of another method of queuing at a banking outlet according to an embodiment of the present invention;
fig. 3 is a flowchart of another method of queuing at a banking outlet according to an embodiment of the present invention;
fig. 4 is a device structure diagram of a queuing apparatus of a banking outlet according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In this application, relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions, and the terms "comprises", "comprising", or any other variation thereof are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The invention is operational with numerous general purpose or special purpose computing device environments or configurations. For example: personal computers, server computers, hand-held or portable devices, tablet-type devices, multi-processor apparatus, distributed computing environments that include any of the above devices or equipment, and the like.
The embodiment of the invention provides a queuing method for bank outlets, which can be applied to various system platforms, wherein an execution main body of the method can be a computer terminal or a processor of various mobile devices, and a flow chart of the method is shown in figure 1 and specifically comprises the following steps:
s101: when a notification message that a user queues in an intelligent counter in advance is received, determining a first queuing number and a second queuing number in a bank outlet to which the intelligent counter belongs at present; the first queuing number is the current queuing number of an intelligent counter in the bank outlet, and the second queuing number is the current queuing number of an artificial counter in the bank outlet;
in the method provided by the embodiment of the invention, when the user makes a reservation for queuing at a bank outlet, the user can select the reservation to queue at an intelligent counter or select the reservation to queue at an artificial counter. Specifically, the bank outlets may be provided with a queuing machine, and the user may make a reservation and queuing at the bank outlets after performing identity authentication through the queuing machine. The user can scan the user ID card or bank card through the queuing machine, and the queuing can be reserved on the queuing machine if the user passes the scanning; or the user inputs the internet bank account number and the password, and after the queuing machine passes the verification of the internet bank account number and the password, the user can reserve and queue on the queuing machine.
Optionally, the user may also perform reservation queuing through a mobile phone, a tablet, a computer, and other intelligent devices. The user can select the bank outlets for booking queuing and select the intelligent counters or manual counters of the bank outlets for booking queuing through application software in the intelligent equipment.
In an embodiment of the invention, when the processor receives a notification message that the user has reserved to queue at the intelligent counter, it may be determined that the user has reserved to queue at the intelligent counter. At this time, the current queuing number of the intelligent counter in the bank outlet to which the intelligent counter belongs and the current queuing number of the artificial counter can be determined. The current queuing number of the intelligent counter is the first queuing number, and the current queuing number of the artificial counter is the second queuing number.
S102: judging whether the bank outlets meet preset reserved number conditions or not according to the first queuing number and the second queuing number;
in the embodiment of the invention, when the number of people in line at the bank outlets is too large, whether the reserved numbers need to be set for each user in line at the intelligent counters or not is determined according to the first number of people in line at the intelligent counters in the bank outlets and the second number of people in line at the artificial counters. Specifically, the judgment is carried out according to the number of people in the first queue and the number of people in the second queue so as to determine whether the bank outlets meet the preset reserved number condition.
S103: if the bank outlets meet the reserved number condition, reserving reserved numbers which are queued in the manual counter;
in the embodiment of the invention, if the bank branch meets the condition of the reserved number, the reserved number queued in the manual counter can be reserved in the bank branch, and the reserved number can be used for a user to continue queuing and handling the service in the manual counter through the reserved number when the intelligent counter cannot complete the service handling.
Specifically, the reserved number condition may be that the number of people who line up at the intelligent counter meets a first preset number of people who line up at the artificial counter, or the number of people who line up at the artificial counter meets a second preset number of people who line up at the artificial counter, and the reserved number of the artificial counter can be reserved only by the bank outlet. For example: if the reserved number condition is that the number of people in the intelligent counter queue reaches 10 people, or the number of people in the manual counter queue reaches 15 people, when the number of people in the first queue is 10 people, or the number of people in the second queue is 15 people, it can be determined that the bank outlet currently meets the reserved number condition, and a reserved number is reserved in the manual counter for each user in the intelligent counter currently reserved queue.
S104: and monitoring the service progress of each service handled by the intelligent counter in real time, and sending the reserved number to the current user corresponding to the target service through the intelligent counter when monitoring that the target service currently handled by the intelligent counter cannot be completed, so that the current user queues up at the manual counter after receiving the reserved number.
In the embodiment of the invention, in the process of transacting business by the intelligent counter and the manual counter, the business progress of transacting each business by the intelligent counter needs to be monitored in real time. Wherein, when each user transacts business on the intelligent counter, the processor monitors through the intelligent counter. When the user is in the process of handling the current target service, the intelligent counter cannot complete the target service, or the user needs to handle the target service again in the midway through a manual counter, the fact that the target service currently handled by the intelligent counter cannot be completed can be determined. And when the target service currently handled by the intelligent counter cannot be completed, the reserved number is sent to the current user corresponding to the target service through the intelligent counter. And after the user can get the reserved number through the intelligent counter, queuing at the manual counter according to the reserved number.
Optionally, the user may send a pickup instruction to the intelligent counter, trigger the intelligent counter to print the reserved number, or trigger the intelligent counter to send the reserved number to the intelligent mobile device of the user.
In the queuing method of bank outlets provided by the embodiment of the invention, when a user reserves to queue at an intelligent counter on a queuing machine, the queuing machine sends a queuing notification message to a processor. When the processor receives a notification message that a user makes an appointment for queuing at the intelligent counter, determining a first queuing number currently queued at the intelligent counter and a second queuing number currently queued at the artificial counter in the bank outlets, and judging whether a reserved number needs to be reserved in the artificial counter according to the first queuing number and the second queuing number, namely judging whether the bank outlets meet a reserved number condition; and if the preset number is met, reserving the preset number queued in the manual counter. When a reserved number queued at a manual counter is reserved, each service transacted by the intelligent counter is monitored so as to ensure that the target service currently transacted by the intelligence cannot be completed, the reserved number can be sent to the current user corresponding to the target service, and after the current user receives the reserved number, queuing can be performed at the manual counter according to the reserved number.
It should be noted that, when reserving reserved numbers queued in the manual counter, the reservation may be performed according to the queuing order currently queued in the manual counter, for example, when the numbers currently queued in the manual counter are number 1, number 2, and number 3, the reserved number for reservation is number 4, and when the next user queues in the manual counter, the queuing number reserved by the next user is number 5.
Further, after reserving the reserved number queued in the manual counter, the reserved number is not displayed, and the user cannot know the number of the reserved number or whether the reserved number exists in the manual counter at present. And only when the processor monitors that the target service corresponding to the current user cannot be completed in the service handling process of the current user, the reserved number is sent through the intelligent counter.
Optionally, if the bank outlet does not satisfy the condition of reserved numbers, the reserved numbers queued in the manual counter of the bank outlet may not be reserved.
By applying the method provided by the embodiment of the invention, when the bank outlets meet the condition of the reserved numbers, the reserved numbers queued in the manual counter are reserved, so that the user can get the reserved numbers to queue in the manual counter without queuing again when the target service currently handled by the intelligent counter cannot be completed.
In the method provided in the embodiment of the present invention, based on the content of step S102, when receiving a notification message that a user intends to queue up in an intelligent counter, a process of determining whether the bank website satisfies a preset reserved number according to a first number of people in a bank website currently queued up in the intelligent counter and a second number of people in a manual counter currently queued up is shown in fig. 2, and may specifically include:
s201: determining a first reserved value corresponding to the intelligent counter and a second reserved value corresponding to the manual counter, wherein the first reserved value is the exit queuing probability of users queuing from the intelligent counter to the manual counter based on the historical queuing number of the intelligent counter in a preset time period; the second reserved value is the queue transition probability of the users from the intelligent counter to the manual counter for queuing based on the historical queuing number of the manual counter in the time period;
in the embodiment of the invention, a first reserved value and a second reserved value are correspondingly set in an intelligent counter and a manual counter of the bank outlet respectively, and both the first reserved value and the second reserved value belong to probability values. The first reserved value can be the probability that each user is converted from the intelligent counter to the manual counter to queue again in a preset time period based on the historical queuing number of the intelligent counter; the second reserved value may be a probability that each user is switched from the intelligent counter to the manual counter for queuing in a preset time period based on the historical queuing number of the manual counter.
For example: the preset time period is one month, the number of people in historical queuing of the intelligent counter of the bank outlet in one month is 2000, the number of people in historical queuing of the artificial counter in one month is 1200, wherein the number of people in queuing after switching from the intelligent counter to the artificial counter in one month is 200, namely, the number of people in queuing from the intelligent counter in one month is 200. Based on 2000 people in the historical queuing number of the intelligent counter in one month, 200 people are transferred from the intelligent counter to the manual counter for queuing, and the transfer-out probability corresponding to the intelligent counter is as follows: 2000/200 ═ 10 persons/time. That is, every 10 people queue up at the intelligent counter, 1 person will be transferred out of the intelligent counter to the manual counter for queuing, and the first reserved value is 10. Similarly, based on 1200 historical queuing people in one month of the manual counter, 200 people are transferred from the intelligent counter to the manual counter for queuing, and the corresponding transfer probability of the manual counter is as follows: 1200/200 ═ 6 persons/time. That is, in every 6 people in the queue of the artificial counter, 1 person is transferred from the intelligent counter to the artificial counter for queuing, and the second reserved value is 6.
It should be noted that the first reserved value and the second reserved value may be calculated at the banking outlet every day according to a preset time period, or may be calculated once a week.
S202: judging whether the number of the first queuing people is multiple of the first reserved value or whether the number of the second queuing people is multiple of the second reserved value;
in the embodiment of the invention, in the process of determining whether the bank outlets meet the condition of reserved numbers, only one reserved number or a plurality of reserved numbers reserved for queuing in the manual counter can be reserved. When determining whether the reserved number needs to be reserved or not, whether the number of people in the first queue of the intelligent counter in the bank outlet is a multiple of a first reserved value or whether the number of people in the second queue is a multiple of a second reserved value or not needs to be judged.
S203: if the number of the first queuing people is multiple of the first reserved value or the number of the second queuing people is multiple of the second reserved value, determining that the bank outlets meet the number reservation condition;
in the embodiment of the present invention, it may be determined that there may be more than one reserved number queued in a manual counter reservation. If the number of people in the intelligent counter is multiple of the first reserved value, or the number of people in the second queue is multiple of the second reserved value, the number of the people in the manual counter can be reserved.
Specifically, as long as one user queues up in the intelligent counter in advance, whether the reserved number needs to be reserved can be determined according to the current first queuing number and the current second queuing number.
As in step S201 of the above embodiment, if the first reserved value is 10 and the second reserved value is 6, after the user reserves the queuing at the bank outlet, when the number of the first queuing people reaches 10 people, 20 people or a multiple of 10 people, the user can reserve the reserved number for queuing at the manual counter. Wherein, when the number of the first queue people reaches 10 people, at least one reserved number of the manual counter is provided, and when the number of the first queue people reaches 20 people, at least two reserved numbers of the manual counter are provided. When the number of the first queuing people is not a multiple of 10, but the number of the second queuing people of the manual counter reaches 6, 12 or 6, the reserved number for queuing in the manual counter can be preset.
It should be noted that if the number of the first queuing people is a multiple of the first reserved number and the number of the second queuing people is a multiple of the second reserved number, the bank outlets also satisfy the reserved number condition.
S204: and if the first queuing number is not a multiple of the first reserved value and the second queuing number is not a multiple of the second reserved value, determining that the bank outlets do not meet the number reservation condition.
In the embodiment of the invention, when the user orders to queue at the intelligent counter, the first queuing recognition of the intelligent counter is not the multiple of the first reserved value, and the second queuing number is not the multiple of the second reserved value, the reserved number is not required to be reserved.
It should be noted that, in the embodiment of the present invention, the number of first queuing people of the intelligent counter and the number of second queuing people of the manual counter in the bank outlet are changed in real time. At the current moment, if the user makes a reservation to queue, the bank outlet can determine whether the counter reserved by the user to queue is an intelligent counter. If the counter reserved for queuing by the user is an intelligent counter, the method provided by the above embodiment may be executed. If the counter reserved for queuing by the user is an artificial counter, the method provided by the above embodiment need not be executed.
Further, if in the process of determining whether the number of people in the second queue is a multiple of the second reserved value, the number of people in the second queue can be the actual number of people who have reserved to queue in the people counter; or the sum of the reserved number reserved and the actual number of people reserved for queuing at the manual counter.
In the queuing method of bank outlets provided by the embodiment of the invention, whether the bank outlets meet the condition of reserved numbers or not is judged according to the number of the first queuing people, the number of the second queuing people, the first reserved value and the second reserved value. If the number of the first queuing people is multiple of the first reserved value or the number of the second queuing people is multiple of the second reserved value, the bank outlets meet the reserved number condition, and reserved numbers for queuing in the manual counters are reserved in the bank outlets; if the number of the first queuing people is not multiple of the first reserved value and the number of the second queuing people is not multiple of the second reserved value, the bank outlet does not meet the reserved number condition, and the reserved number for queuing at the bank outlet does not need to be reserved. Whether the reserved number needs to be reserved or not can be determined based on the first reserved value and the second reserved value, so that the reserved number which is queued in the manual counter is reserved for each user who is queued in the intelligent counter when the reserved number needs to be reserved, and queuing time of the user when the user is queued from the intelligent counter to the manual counter is shortened.
Based on the method provided in the foregoing embodiment, in step S202 in the foregoing embodiment, when the first number of people in line is a multiple of the first reserved value, or the second number of people in line is a multiple of the second reserved value, the method may further include:
if the number of the first queuing people is multiple of the first reserved value, or the number of the second queuing people is multiple of the second reserved value, determining a first multiple value corresponding to the number of the first queuing people, or a second multiple value corresponding to the number of the second queuing people;
checking the number of reserved numbers in each queuing number corresponding to the manual counter;
and if the number of reserved numbers in each queuing number corresponding to the manual counter is less than the first multiplied value or the second multiplied value, determining that the bank outlets meet the reserved number condition.
In the queuing method of the bank outlets provided by the embodiment of the invention, the number of queuing people of the intelligent counters and the artificial counters in the bank outlets is changed in real time. The intelligent counter and the manual counter do not have the same business handling speed, and in order to reasonably reserve reserved numbers for queuing in the manual counter, after determining that the number of people in the first queue is multiple of a first reserved value or determining that the number of people in the second queue is multiple of a second reserved value, a first multiple value corresponding to the number of people in the first queue or a second multiple value corresponding to the number of people in the second queue is determined. If the number of the reserved numbers in each queuing number corresponding to the manual counter is less than the first multiple value or the second multiple value, the bank outlets meet the conditions of the reserved numbers.
It should be noted that, when the number of the first queuing people is a multiple of the first reserved value and the number of the second queuing people is a multiple of the second reserved value, after the first multiple value and the second multiple value are determined, if the first multiple value and the second multiple value are not the same value, the number of the reserved numbers in each queuing number corresponding to the manual counter is less than any one of the first multiple value and the second multiple value, and all the bank outlets meet the reserved number condition.
For example, the number of people in the first queue is 20, the number of people in the second queue is 18, the first reserved value is 10, and the second reserved value is 6. The first multiplier value is 2 and the second multiplier value is 3. If the number of the reserved numbers in each queuing number corresponding to the manual counter is two, the bank outlets meet the condition of the reserved numbers, and the reserved numbers queued in the manual counter can be reserved. If the number of the reserved numbers in each queuing number corresponding to the manual counter is three or more, the bank outlets do not meet the reserved number condition.
It should be noted that, if there is at least one reserved number in each queuing number corresponding to the manual counter, when a user currently transacting services at the intelligent counter needs to switch to the manual counter, the number with the most advanced queuing in each reserved number may be selected and sent to the user.
By applying the method provided by the embodiment of the invention, the reserved numbers which are reserved for queuing in the manual counter are reasonably distributed according to the first multiple value and the second multiple value, so that the number of the reserved numbers which are reasonable in each queuing number corresponding to the manual counter is ensured.
In the method provided by the embodiment of the present invention, based on the content in step S104, the service progress of each service handled by the intelligent counter is monitored in real time among each queuing user corresponding to the intelligent counter. Due to the fact that the number of the services handled by the intelligent counter is limited, individual services need to be completed by a manual counter, or when some services cannot be handled by the intelligent counter, the intelligent counter can be determined to be incapable of completing the services. When it is monitored that the currently handled service of the intelligent counter cannot be completed, a reserved number which is reserved for queuing at the manual counter may be sent to the current user through the intelligent counter, and a process of monitoring the progress of each service is shown in fig. 3, and may specifically include:
s301: when the current user transacts the target service at the intelligent counter, determining each service step corresponding to the target service;
in the embodiment of the invention, each banking business supported by the banking outlets is provided with corresponding business steps. And when the current user transacts the target service at the intelligent counter, determining each step corresponding to the target service transacted by the current user.
Optionally, before determining each step corresponding to the target service, identity authentication may be performed on the identity of the current user, and specifically, identity authentication may be performed in a manner of password authentication, short message authentication, face recognition, fingerprint authentication, and the like, so as to ensure security of a user account corresponding to the current user.
S302: acquiring preset operation time corresponding to each service step;
in the embodiment of the invention, in each banking business of the banking outlet, each business step of each banking business sets corresponding operation time according to the actual operation process of the step, so as to prevent the queuing time of the subsequent queuing users from being influenced by the overlong time of the user staying in one step. After determining each service step of the target service handled by the current user, the operation time of each service step is obtained, and each service step can be monitored according to the operation time.
S303: if the operation instruction corresponding to the current service step sent to the intelligent counter by the current user is not received within the operation time corresponding to the current service step, triggering the intelligent counter to send an operation prompting message and a manual counter switching message to the current user, so that the current user selects to continue operating or switch the manual counter according to the operation prompting message and the manual counter switching message;
in the embodiment of the invention, if the current user does not receive the operation instruction corresponding to the current service step in the operation time corresponding to the current service step in the process of operating each service step of the target service, the intelligent counter needs to be triggered to send the operation prompt message and the manual counter switching message to the current user. After receiving the operation prompting message and the manual counter switching message, the current user can select to continue the operation or select to switch the manual counter.
It should be noted that, in the process of the user operating on the intelligent counter, there may be a delay or a situation where the user confirms the operation content, so that when the user confirms the operation content in the current service step, the user may select to continue the operation if receiving the operation prompt message.
S304: and when the user selects to switch the manual counter on the intelligent counter, determining that the intelligent counter cannot complete the target service, and sending the reserved number to the intelligent counter so as to trigger the intelligent counter to send the reserved number to the current user.
In the embodiment of the invention, if the current user selects to switch the manual counter, the intelligent counter can be determined not to complete the target service. At this time, the processing may determine a reserved number reserved for queuing at the manual counter, and send the reserved number to the intelligent counter, and the intelligent counter sends the reserved number to the current user after receiving the reserved number.
Specifically, there may be a plurality of reserved numbers reserved for queuing at the manual counter, and therefore, when the reserved numbers are sent to the intelligent counter, the reserved number that is queued the forefront may be selected to be sent to the intelligent counter.
In the method provided by the embodiment of the invention, when the current user transacts the target service, the operation process of the target service is monitored according to the operation time of each service step of the target service. If the operation instruction is not received within the operation time corresponding to the current service step, the current user can be prompted to continue to operate or switch the manual counter through the intelligent counter. And if the user selects to switch the manual counter, sending the reserved number to the user through the intelligent counter.
By applying the method provided by the embodiment of the invention, the monitoring of the progress of each service is realized according to the operation time corresponding to each service step, and the reserved number is sent to the user when the operation instruction sent by the user is not received and the user selects to switch the manual counter, so that the user does not need to queue again, the queuing time of the user is saved, and the queuing experience of the user is improved.
In the method provided in the embodiment of the present invention, for each queuing number corresponding to the manual counter, in the process of queuing by the manual counter, a number calling message of the manual counter when calling the number each time needs to be known in real time, and the method may specifically include:
receiving a number calling message sent by the manual counter in real time, and acquiring a current number contained in the current number calling message;
when the current calling number is the reserved number, judging whether the current number is picked up;
if the current number is not picked up, triggering the manual counter to skip the current number and execute a number calling operation on the next number;
and if the current number is received, triggering the manual counter to execute number calling operation on the current number.
In the queuing method of bank outlets provided by the embodiment of the invention, the processor also receives the number calling message sent by the manual counter in real time when monitoring the progress of the intelligent counter handling service in real time, wherein the number calling message comprises the current number of the manual counter needing to be called. It is determined whether the current number is a reserved number reserved for queuing at the manual counter. If the current number is a reserved number, judging whether the current number is already picked up by a user; if the current number is not picked up by the user, namely the reserved number is not picked up by the user, when the manual counter is triggered to execute the number calling operation, the current number is skipped over, and the next number of the current number is called; if the current number is picked up by the user, namely the reserved number is picked up by the user who originally reserves to queue at the intelligent counter, the manual counter is triggered to execute the number calling operation, and the current number is called at the bank branch.
By applying the method provided by the embodiment of the invention, before the manual counter calls the number, whether the current number is picked up needs to be determined under the condition that the current number is determined to be the reserved number, and if the current number is not picked up, the number calling is skipped, so that the time for waiting for queuing of subsequent users is shortened.
The specific implementation procedures and derivatives thereof of the above embodiments are within the scope of the present invention.
Corresponding to the method described in fig. 1, an embodiment of the present invention further provides a queuing apparatus for bank outlets, which is used to implement the method in fig. 1 specifically, and the queuing apparatus for bank outlets provided in the embodiment of the present invention may be applied to a computer terminal or various mobile devices, and a schematic structural diagram of the queuing apparatus for bank outlets is shown in fig. 4, and specifically includes:
the determining unit 401 is configured to determine, when receiving a notification message that a user intends to queue in an intelligent counter, a first number of people in queue and a second number of people in queue in a bank outlet to which the intelligent counter currently belongs; the first queuing number is the current queuing number of an intelligent counter in the bank outlet, and the second queuing number is the current queuing number of an artificial counter in the bank outlet;
a first determining unit 402, configured to determine whether the banking outlet satisfies a preset reserved number condition according to the first number of people in line and the second number of people in line;
a reservation unit 403, configured to reserve a reserved number queued in the manual counter if the bank branch satisfies the reserved number condition;
and the sending unit 404 is configured to monitor the service progress of each service handled by the intelligent counter in real time, and send the reserved number to the current user corresponding to the target service via the intelligent counter when it is monitored that the target service currently handled by the intelligent counter cannot be completed, so that the current user queues up at the manual counter after receiving the reserved number.
In the queuing device for bank outlets provided by the embodiment of the invention, when a notification message for queuing in an artificial counter is received, the determining unit determines the first queuing number and the second queuing number of the bank outlets, and the judging unit judges whether the bank outlets meet the reserved number condition according to the first queuing number and the second queuing number. If the bank outlet meets the reserved number condition, the reservation unit reserves the reserved number for queuing in the manual counter. In the process of monitoring each service in real time, if the currently transacted target service cannot be completed, a sending unit is needed to send the reserved number to the current user. The device provided by the invention can ensure that the reserved number for queuing in the manual counter is reserved for the user of the intelligent counter under the condition of meeting the reserved number, shorten the queuing time of the user from the intelligent counter to the manual counter and improve the user experience.
In the apparatus provided in the embodiment of the present invention, the first determining unit 402 includes:
the first determining subunit is used for determining a first reserved value corresponding to the intelligent counter and a second reserved value corresponding to the artificial counter, wherein the first reserved value is the transfer-out queuing probability of the users for queuing from the intelligent counter to the artificial counter based on the historical queuing number of the intelligent counter in a preset time period; the second reserved value is the queue transition probability of the users from the intelligent counter to the manual counter for queuing based on the historical queuing number of the manual counter in the time period;
the judging subunit is used for judging whether the number of the first queuing people is a multiple of the first reserved value or whether the number of the second queuing people is a multiple of the second reserved value;
the second determining subunit is used for determining that the manual counter meets the number reservation condition if the first queuing number is multiple of the first reserved value or the second queuing number is multiple of the second reserved value;
and the third determining subunit is used for determining that the manual counter does not meet the number reservation condition if the first queuing number is not a multiple of the first reserved value and the second queuing number is not a multiple of the second reserved value.
The device provided by the embodiment of the invention further comprises:
the selecting subunit is used for determining a first multiple value corresponding to the first queuing number or a multiple value corresponding to the second queuing number if the first queuing number is a multiple of the first reserved value or the second queuing number is a multiple of the second reserved value;
the checking subunit is used for checking the number of reserved numbers in each queuing number corresponding to the manual counter;
and the fourth determining subunit is configured to determine that the bank outlets satisfy the reserved number condition if the number of reserved numbers in each queuing number corresponding to the manual counter is less than the first multiplier value or the second multiplier value.
In the apparatus provided in the embodiment of the present invention, the sending unit 404 includes:
a fifth determining subunit, configured to determine, when the current user handles the target service at the intelligent counter, each service step corresponding to the target service;
the acquiring subunit is used for acquiring preset operation time corresponding to each service step;
the first sending subunit is configured to trigger the intelligent counter to send an operation prompting message and a manual counter switching message to the current user if an operation instruction corresponding to the current service step sent to the intelligent counter by the current user is not received within the operation time corresponding to the current service step, so that the current user selects to continue operating or switch the manual counter according to the operation prompting message and the manual counter switching message;
and the second sending subunit is used for determining that the intelligent counter cannot complete the target service when the user selects to switch the manual counter on the intelligent counter, and sending the reserved number to the intelligent counter so as to trigger the intelligent counter to send the reserved number to the current user.
The device provided by the embodiment of the invention further comprises:
the acquisition unit is used for receiving the number calling message sent by the manual counter in real time and acquiring the current number contained in the current number calling message;
a second judging unit, configured to judge whether the current number has been picked up when the current calling number is the reserved number;
the first triggering unit is used for triggering the manual counter to skip the current number and execute number calling operation on the next number if the current number is not picked up;
and the second triggering unit is used for triggering the manual counter to execute number calling operation on the current number if the current number is received.
The specific working processes of each unit and sub-unit in the queuing device of a bank outlet disclosed in the above embodiment of the present invention can refer to the corresponding contents in the queuing method of a bank outlet disclosed in the above embodiment of the present invention, and are not described herein again.
The embodiment of the invention also provides a storage medium, which comprises a stored instruction, wherein when the instruction runs, the device where the storage medium is located is controlled to execute the bank outlet queuing method.
An electronic device is provided in an embodiment of the present invention, and the structural diagram of the electronic device is shown in fig. 5, which specifically includes a memory 501 and one or more instructions 502, where the one or more instructions 502 are stored in the memory 501, and are configured to be executed by one or more processors 503 to perform the following operations according to the one or more instructions 502:
when a notification message that a user queues in an intelligent counter in advance is received, determining a first queuing number and a second queuing number in a bank outlet to which the intelligent counter belongs at present; the first queuing number is the current queuing number of an intelligent counter in the bank outlet, and the second queuing number is the current queuing number of an artificial counter in the bank outlet;
judging whether the bank outlets meet preset reserved number conditions or not according to the first queuing number and the second queuing number;
if the bank outlets meet the reserved number condition, reserving reserved numbers which are queued in the manual counter;
and monitoring the service progress of each service handled by the intelligent counter in real time, and sending the reserved number to the current user corresponding to the target service through the intelligent counter when monitoring that the target service currently handled by the intelligent counter cannot be completed, so that the current user queues up at the manual counter after receiving the reserved number.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both.
To clearly illustrate this interchangeability of hardware and software, various illustrative components and steps have been described above generally in terms of their functionality. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims (10)

1. A queuing method for a banking outlet, comprising:
when a notification message that a user queues in an intelligent counter in advance is received, determining a first queuing number and a second queuing number in a bank outlet to which the intelligent counter belongs at present; the first queuing number is the current queuing number of an intelligent counter in the bank outlet, and the second queuing number is the current queuing number of an artificial counter in the bank outlet;
judging whether the bank outlets meet preset reserved number conditions or not according to the first queuing number and the second queuing number;
if the bank outlets meet the reserved number condition, reserving reserved numbers which are queued in the manual counter;
and monitoring the service progress of each service handled by the intelligent counter in real time, and sending the reserved number to the current user corresponding to the target service through the intelligent counter when monitoring that the target service currently handled by the intelligent counter cannot be completed, so that the current user queues up at the manual counter after receiving the reserved number.
2. The method as claimed in claim 1, wherein said determining whether the banking site meets a predetermined reserved number condition according to the number of the first queuing person and the number of the second queuing person comprises:
determining a first reserved value corresponding to the intelligent counter and a second reserved value corresponding to the manual counter, wherein the first reserved value is the exit queuing probability of users queuing from the intelligent counter to the manual counter based on the historical queuing number of the intelligent counter in a preset time period; the second reserved value is the queue transition probability of the users from the intelligent counter to the manual counter for queuing based on the historical queuing number of the manual counter in the time period;
judging whether the number of the first queuing people is multiple of the first reserved value or whether the number of the second queuing people is multiple of the second reserved value;
if the number of the first queuing people is multiple of the first reserved value or the number of the second queuing people is multiple of the second reserved value, determining that the bank outlets meet the number reservation condition;
and if the first queuing number is not a multiple of the first reserved value and the second queuing number is not a multiple of the second reserved value, determining that the bank outlets do not meet the number reservation condition.
3. The method of claim 2, further comprising:
if the number of the first queuing people is multiple of the first reserved value, or the number of the second queuing people is multiple of the second reserved value, determining a first multiple value corresponding to the number of the first queuing people, or a second multiple value corresponding to the number of the second queuing people;
checking the number of reserved numbers in each queuing number corresponding to the manual counter;
and if the number of reserved numbers in each queuing number corresponding to the manual counter is less than the first multiplied value or the second multiplied value, determining that the bank outlets meet the reserved number condition.
4. The method of claim 1, wherein the monitoring the service progress of each service handled by the intelligent counter in real time, and when it is monitored that the service currently handled by the intelligent counter cannot be completed, sending the reserved number to a current user corresponding to the currently handled service via the intelligent counter, comprises:
when the current user transacts the target service at the intelligent counter, determining each service step corresponding to the target service;
acquiring preset operation time corresponding to each service step;
if the operation instruction corresponding to the current service step sent to the intelligent counter by the current user is not received within the operation time corresponding to the current service step, triggering the intelligent counter to send an operation prompting message and a manual counter switching message to the current user, so that the current user selects to continue operating or switch the manual counter according to the operation prompting message and the manual counter switching message;
and when the user selects to switch the manual counter on the intelligent counter, determining that the intelligent counter cannot complete the target service, and sending the reserved number to the intelligent counter so as to trigger the intelligent counter to send the reserved number to the current user.
5. The method of claim 1, further comprising:
receiving a number calling message sent by the manual counter in real time, and acquiring a current number contained in the current number calling message;
when the current calling number is the reserved number, judging whether the current number is picked up;
if the current number is not picked up, triggering the manual counter to skip the current number and execute a number calling operation on the next number;
and if the current number is received, triggering the manual counter to execute number calling operation on the current number.
6. A queuing apparatus for a banking outlet, comprising:
the system comprises a determining unit, a queuing unit and a queuing unit, wherein the determining unit is used for determining a first queuing number and a second queuing number in a bank outlet to which an intelligent counter belongs currently when a notification message that a user queues in the intelligent counter in advance is received; the first queuing number is the current queuing number of an intelligent counter in the bank outlet, and the second queuing number is the current queuing number of an artificial counter in the bank outlet;
the first judgment unit is used for judging whether the bank outlets meet the preset reserved number condition or not according to the first queuing number and the second queuing number;
the reservation unit is used for reserving reserved numbers which are queued in the manual counter if the bank outlets meet the reserved number conditions;
and the sending unit is used for monitoring the service progress of each service handled by the intelligent counter in real time, and sending the reserved number to the current user corresponding to the target service through the intelligent counter when the situation that the target service currently handled by the intelligent counter cannot be completed is monitored, so that the current user can queue at the manual counter after receiving the reserved number.
7. The apparatus according to claim 6, wherein the first determining unit comprises:
the first determining subunit is used for determining a first reserved value corresponding to the intelligent counter and a second reserved value corresponding to the artificial counter, wherein the first reserved value is the transfer-out queuing probability of the users for queuing from the intelligent counter to the artificial counter based on the historical queuing number of the intelligent counter in a preset time period; the second reserved value is the queue transition probability of the users from the intelligent counter to the manual counter for queuing based on the historical queuing number of the manual counter in the time period;
the judging subunit is used for judging whether the number of the first queuing people is a multiple of the first reserved value or whether the number of the second queuing people is a multiple of the second reserved value;
the second determining subunit is used for determining that the manual counter meets the number reservation condition if the first queuing number is multiple of the first reserved value or the second queuing number is multiple of the second reserved value;
and the third determining subunit is used for determining that the manual counter does not meet the number reservation condition if the first queuing number is not a multiple of the first reserved value and the second queuing number is not a multiple of the second reserved value.
8. The apparatus of claim 7, further comprising:
the selecting subunit is used for determining a first multiple value corresponding to the first queuing number or a multiple value corresponding to the second queuing number if the first queuing number is a multiple of the first reserved value or the second queuing number is a multiple of the second reserved value;
the checking subunit is used for checking the number of reserved numbers in each queuing number corresponding to the manual counter;
and the fourth determining subunit is configured to determine that the bank outlets satisfy the reserved number condition if the number of reserved numbers in each queuing number corresponding to the manual counter is less than the first multiplier value or the second multiplier value.
9. The apparatus of claim 6, wherein the sending unit comprises:
a fifth determining subunit, configured to determine, when the current user handles the target service at the intelligent counter, each service step corresponding to the target service;
the acquiring subunit is used for acquiring preset operation time corresponding to each service step;
the first sending subunit is configured to trigger the intelligent counter to send an operation prompting message and a manual counter switching message to the current user if an operation instruction corresponding to the current service step sent to the intelligent counter by the current user is not received within the operation time corresponding to the current service step, so that the current user selects to continue operating or switch the manual counter according to the operation prompting message and the manual counter switching message;
and the second sending subunit is used for determining that the intelligent counter cannot complete the target service when the user selects to switch the manual counter on the intelligent counter, and sending the reserved number to the intelligent counter so as to trigger the intelligent counter to send the reserved number to the current user.
10. The apparatus of claim 6, further comprising:
the acquisition unit is used for receiving the number calling message sent by the manual counter in real time and acquiring the current number contained in the current number calling message;
a second judging unit, configured to judge whether the current number has been picked up when the current calling number is the reserved number;
the first triggering unit is used for triggering the manual counter to skip the current number and execute number calling operation on the next number if the current number is not picked up;
and the second triggering unit is used for triggering the manual counter to execute number calling operation on the current number if the current number is received.
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