CN108320036A - A kind of method, apparatus and equipment in online booking room - Google Patents
A kind of method, apparatus and equipment in online booking room Download PDFInfo
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- CN108320036A CN108320036A CN201710034180.9A CN201710034180A CN108320036A CN 108320036 A CN108320036 A CN 108320036A CN 201710034180 A CN201710034180 A CN 201710034180A CN 108320036 A CN108320036 A CN 108320036A
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
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Abstract
The embodiment of the invention discloses a kind of method, apparatus and equipment in online booking room.This method includes：Obtain the corresponding room data of order；According to the order corresponding room data and predetermined businessman's room state data, determine whether businessman inventory is sufficient, wherein described businessman's room state data are the historic sales data determinations according to businessman, either determined according to historic sales data and user's history browsing data, user's history inquiry data, user's history at least one of shop data and historical map or atlas data；According to definitive result, the reservation result of the order is determined.The technical solution of the embodiment of the present invention, online booking platform is by safeguarding businessman's room availability data of high accuracy, to improve the efficiency of order reservation.
Description
Technical field
The present invention relates to field of computer technology more particularly to a kind of method, apparatus and equipment in online booking room.
Background technology
O2O (Online To Offline, under line on online offline/line), refer to by under line commercial chance and interconnection
Net combines, and internet is allowed to become the platform of off-line transaction.With the continuous development of development of Mobile Internet technology, line is provided on line
The product of lower service has entered into users at one's side.How online booking O2O clothes that user one reliable and stable are supplied to
Business, becomes more and more important.
Existing online booking O2O services are mainly that artificial customer service replaces client to carry out order reservation, are caused existing online
Reservation mode inefficiency and human cost is high.
Invention content
In view of this, the embodiment of the present invention provides a kind of method, apparatus and equipment in online booking room, it is online to improve
The efficiency of reservation.
In a first aspect, an embodiment of the present invention provides a kind of methods in online booking room, including：
Obtain the corresponding room data of order；
According to the order corresponding room data and predetermined businessman's room state data, businessman inventory is determined
It is whether sufficient, wherein businessman's room state data are the historic sales data determinations according to businessman, or according to businessman
Historic sales data and user's history browsing data, user's history inquiry data, user's history to shop data and history
At least one of diagram data determines；
According to definitive result, the reservation result of the order is determined.
Second aspect, an embodiment of the present invention provides a kind of devices in online booking room, including：
Order data acquisition module, for obtaining, order is corresponding to use room data；
Inventory's determining module, for according to the order corresponding room data and predetermined businessman's room state
Data determine whether businessman inventory sufficient, wherein businessman's room state data be according to businessman historic sales data it is true
It is fixed, or the historic sales data according to businessman and user's history browsing data, user's history inquiry data, Yong Huli
History is determined at least one of shop data and historical map or atlas data；
Order subscription module, for according to definitive result, determining the reservation result of the order.
The third aspect, the embodiment of the present invention additionally provide a kind of equipment, including：
One or more processors；
Storage device, for storing one or more programs,
When one or more of programs are executed by one or more of processors so that one or more of processing
Device realizes the method described in the embodiment of the present invention.
Technical solution provided in an embodiment of the present invention, online booking platform, will by obtaining the corresponding room data of order
With room data and the historic sales data of foundation businessman in advance, user's history browsing data, user's history inquiry data, Yong Huli
Businessman's room state data that history is determined to shop data and historical map or atlas data etc. match, and are then determined according to matching result
Whether businessman inventory is sufficient, and determines the reservation of order as a result, i.e. based on high accuracy according to whether businessman inventory is sufficient
The real-time that businessman room state Data safeguard order is subscribed, improves the efficiency of order reservation, and reduces human cost.
Description of the drawings
Fig. 1 is a kind of flow chart of the method in online booking room that the embodiment of the present invention one provides；
Fig. 2 is a kind of flow chart of the method in online booking room provided by Embodiment 2 of the present invention；
Fig. 3 is a kind of structure chart of the device in online booking room that the embodiment of the present invention three provides；
Fig. 4 is a kind of structure chart for equipment that the embodiment of the present invention four provides.
Specific implementation mode
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention rather than limitation of the invention.It also should be noted that in order to just
Only the parts related to the present invention are shown in description, attached drawing rather than entire infrastructure.
Embodiment one
Fig. 1 is a kind of flow chart of the method in online booking room that the embodiment of the present invention one provides.The side of the present embodiment
Method can be executed by a kind of online booking platform, which can be realized by way of software.The method of the present embodiment generally may be used
Suitable for handling the situation of online order.With reference to figure 1, the method in online booking room provided in this embodiment can specifically include
It is as follows：
S11, the corresponding room data of order are obtained.
Wherein, order refers to that online room class subscribes order, such as the rooms online booking KTV or dining room parlor.Use room
Data may include the use date, use time and use house type in room etc., and by taking KTV orders as an example, use time can wrap
Include morning show, Wu Chang, evening show, night cat, gold field and full-time etc., using house type may include great Bao, middle packet, parcel, VIP packets and
Party packets etc..
Specifically, by the way that when line platform is reserved a room, user can be inputted according to the use demand to room or choosing
Selecting information, the subsequent users such as the use date, use time and use house type in room can be with pay invoice.In line platform according to use
Family operation determines that order is corresponding and uses room data.
S12, according to the order it is corresponding use room data and predetermined businessman's room state data, determine businessman
Whether inventory is sufficient.
Wherein, businessman's room state data can be according to businessman historic sales data determine, can also be according to
According to businessman historic sales data and user's history browsing data, user's history inquiry data, user's history to shop data and
At least one of historical map or atlas data determine.
Specifically, extracting businessman's room state data from a large number of users consumption data in line platform.For example, in line platform
Can industry data analysis by way of and the various modes using consumption data of crawler capturing obtain the historical sales of businessman
Data, and analysis of history sales data obtains each private room of businessman, can sell quantity on the line of each period, and then obtain quotient
The available dates of family can use businessmans' room state data such as period and available house type information.Also, it can also be obtained in line platform
User's history browsing data, the user's history of businessman is inquired in data, user's history to shop data and historical map or atlas data etc.
At least one auxiliary data, and businessman's room state data are modified based on auxiliary data and further increase businessman room shape
The accuracy of state data.Still by taking KTV orders as an example, businessman's room state data may include morning show, Wu Chang, evening show, night cat,
Gold field and full-time etc., may include great Bao, middle packet, parcel, VIP packets and Party packets etc. using house type.
Since businessman's room state data in line platform by determining, rather than voluntarily provided by businessman, it saves
In the communication cost of line platform and businessman, and avoid asking for businessman's room state data reliability difference caused by hungry marketing
Topic.
Specifically, after being paid successfully detecting order, by the corresponding use room data of order and businessman's room state
Data are matched, and determine whether businessman inventory is sufficient according to matching result.
S13, foundation definitive result, determine the reservation result of the order.
Specifically, if the inventory of businessman is sufficient, it is determined that order is subscribed successfully, and more according to the corresponding use room data of order
New businessman's room state data, to safeguard the accuracy and real-time of businessman's room state data.
Technical solution provided in this embodiment, online booking platform pass through in advance according to the historic sales data of businessman, use
The businessman room that family historical viewings data, user's history inquiry data, user's history to shop data and historical map or atlas data etc. determine
Between status data safeguard the accuracy and real-time of businessman's room availability data, it is and when receiving order, order is corresponding
It is matched with room data with businessman's room availability data, determines whether businessman inventory is sufficient according to matching result, and according to businessman library
It deposits and whether sufficient determines the reservation of order as a result, the i.e. order reservation of businessman's room state Data safeguard based on high accuracy
Real-time, improve the efficiency of order reservation, and reduce human cost.
Illustratively, after the reservation result for determining the order, can also include：If the order is subscribed successfully,
According to the corresponding businessman's room state data described in room data update of the order；If the order subscribes failure, control
The businessman, which is in, can not sell state.
It is Order splitting order number in line platform, and order number is handed down to user specifically, after order is subscribed successfully
Terminal also uses room data update businessman's inventory information according to order；Reimbursement flow is walked in line platform after order subscribes failure,
And businessman is controlled in state can not be sold, to ensure that next user will not subscribe the order of same type, avoid for businessman's
It bothers, while improving user experience.
Embodiment two
The present embodiment provides a kind of method in new online booking room on the basis of the above embodiment 1.Fig. 2 is
A kind of flow chart of the method in online booking room provided by Embodiment 2 of the present invention.With reference to figure 2, one kind provided in this embodiment
The method in online booking room can specifically include as follows：
S21, the corresponding room data of order are obtained.
S22, according to the order it is corresponding use room data and predetermined businessman's room state data, determine businessman
Whether inventory is sufficient, if inadequate, continues to execute S23；If sufficient, it is determined that order is subscribed successfully, and is corresponded to according to order
Use room data update businessman's room state data.
Wherein, businessman's room state data can be according to businessman historic sales data determine, can also be according to
According to businessman historic sales data and user's history browsing data, user's history inquiry data, user's history to shop data and
At least one of historical map or atlas data determine.
If S23, businessman are in that can sell state, according to the corresponding room data generation voice inquiry message of the order.
Wherein, the voice inquiry message may include the corresponding room data of order, can also include that businessman is optional
Response data.By order it is corresponding with room data be evening show on January 1 big packet for, the voice inquiry message of generation can be
May I ask the big packet of evening show on January 1 can also subscribeIt can such as subscribe please by 1, cannot such as subscribe please by 2.
It should be noted that if businessman, which is in, can not sell state, then it can directly determine that order subscribes failure.
S24, businessman is called according to the voice inquiry message, and obtains the response message of businessman.
Specifically, being previously stored with the telephone number of businessman in line platform, after the calling connection of businessman, plays voice and ask
It asks information and obtains the response message of businessman.
Illustratively, can also include after S24：If the number of calls is more than preset frequency threshold value, and businessman does not respond
Calling, then be sent to artificial customer service platform by the order, and the artificial customer service platform is made to handle the order；According to the people
The handling result of work customer service platform determines the reservation result of the order.Wherein, frequency threshold value is the empirical value of default settings,
If frequency threshold value can be 3 times.
S25, the response message according to businessman, determine the reservation result of the order.
Illustratively, S25 may include：If the response message according to the businessman determines that businessman refuses order, by institute
It states order and is sent to artificial customer service platform, the artificial customer service platform is made to handle the order；According to the artificial customer service platform
Handling result, determine the reservation result of the order.
Illustratively, S25 can also include：If the response message according to the businessman determines that businessman accepts an order, really
Determine order to subscribe successfully, and according to the corresponding room data update businessman's room state data of order.
Technical solution provided in this embodiment provides three kinds of order processing modes：When if businessman inventory is sufficient,
Directly determine that order is subscribed successfully in line platform；Second is that if businessman inventory is inadequate and businessman is in that can sell state, pass through language
Sound mode calls businessman, and businessman accepts an order and then determines that order is subscribed successfully；Third, if businessman is refusal to the response of calling
Order or businessman are not responding to audio call, then order is gone to artificial customer service platform is handled.It is reliably ordered by providing
Single booking mechanism has not only ensured the real-time subscribed, and is also provided to the huge convenience of user and intuitive policy-making, raising
The efficiency that order is subscribed.
Embodiment three
Fig. 3 is a kind of structure chart of the device in online booking room that the embodiment of the present invention three provides.The device generally may be used
Suitable for handling the situation of online order.Referring to Fig. 3, a kind of specific knot of the device in online booking room provided in this embodiment
Structure is as follows：
Order data acquisition module 31, for obtaining, order is corresponding to use room data；
Inventory's determining module 32, for according to the order corresponding room data and predetermined businessman room shape
State data determine whether businessman inventory is sufficient, wherein businessman's room state data are the historic sales datas according to businessman
It determines, or the historic sales data according to businessman and user's history browsing data, user's history inquiry data, user
History is determined at least one of shop data and historical map or atlas data；
Order subscription module 33, for according to definitive result, determining the reservation result of the order.
Illustratively, the order subscription module 33 may include：
Voice messaging generation unit, if it is inadequate for the businessman inventory, and businessman is in can sell state, then according to institute
State the corresponding room data generation voice inquiry message of order；
Audio call unit for calling businessman according to the voice inquiry message, and obtains the response message of businessman；
Order subscribes unit, for the response message according to businessman, determines the reservation result of the order.
Illustratively, the order is subscribed unit and specifically be can be used for：
If the response message according to the businessman determines that businessman refuses order, the order is sent to artificial customer service and is put down
Platform makes the artificial customer service platform handle the order；
According to the handling result of the artificial customer service platform, the reservation result of the order is determined.
Illustratively, the order subscription module 33 can also include artificial treatment unit, the artificial treatment unit tool
Body is used for：
After calling businessman according to the voice inquiry message, if the number of calls is more than preset frequency threshold value, and quotient
Family does not respond calling, then the order is sent to artificial customer service platform, and the artificial customer service platform is made to handle the order；
According to the handling result of the artificial customer service platform, the reservation result of the order is determined.
Illustratively, above-mentioned apparatus can also include：
Room availability data update module, if being subscribed successfully for the order, according to the corresponding room data of the order
Update businessman's room state data；
Merchant state control module, if for the order subscribe failure, control the businessman be in can not sell state.
The device in online booking room provided in this embodiment, the online booking room provided with any embodiment of the present invention
Between method belong to same inventive concept, can perform the method in online booking room that any embodiment of the present invention is provided, have
The standby corresponding function module of method and advantageous effect for executing online booking room.The not technology of detailed description in the present embodiment
Details, reference can be made to the method in the online booking room that any embodiment of the present invention provides.
Example IV
Fig. 4 is a kind of structure chart for equipment that the embodiment of the present invention four provides, as shown in figure 4, the equipment includes：
One or more processors 410, in Fig. 4 by taking a processor 410 as an example；
Memory 420；
The electronic equipment can also include：Input unit 430 and output device 440.
Processor 410, memory 420, input unit 430 and output device 440 in the electronic equipment can pass through
Bus or other modes connect, in Fig. 4 for being connected by bus.
Memory 420 is used as a kind of non-transient computer readable storage medium, and can be used for storing software program, computer can
Program and module are executed, if the corresponding program instruction/module of the date storage method in the embodiment of the present application is (for example, attached drawing 3
Shown in order data acquisition module 31, inventory's determining module 32 and order subscription module 33).Processor 410 is deposited by operation
Software program, instruction and module in memory 420 are stored up, at the various function application and data of execute server
Reason realizes the searching order device of above method embodiment.
Memory 420 may include storing program area and storage data field, wherein storing program area can store operation system
System, the required application program of at least one function；Storage data field can be stored uses created number according to electronic equipment
According to etc..In addition, memory 420 may include high-speed random access memory, can also include non-transitory memory, such as extremely
A few disk memory, flush memory device or other non-transitory solid-state memories.In some embodiments, memory
420 it is optional include the memory remotely located relative to processor 410, these remote memories can pass through network connection to end
End equipment.The example of above-mentioned network includes but not limited to internet, intranet, LAN, mobile radio communication and combinations thereof.
Input unit 430 can be used for receiving the number or character information of input, and generates and set with the user of electronic equipment
It sets and the related key signals of function control inputs.Output device 440 may include that display screen etc. shows equipment.
Namely：Above-mentioned electronic equipment includes：
One or more processors；
Storage device, for storing one or more programs,
When one or more of programs are executed by one or more of processors so that one or more of processing
When device is realized, proceed as follows：
Obtain the corresponding room data of order；
According to the order corresponding room data and predetermined businessman's room state data, businessman inventory is determined
It is whether sufficient, wherein businessman's room state data are the historic sales data determinations according to businessman, or according to businessman
Historic sales data and user's history browsing data, user's history inquiry data, user's history to shop data and history
At least one of diagram data determines；
According to definitive result, the reservation result of the order is determined.
Illustratively, according to definitive result, the reservation of the order is determined as a result, including：
If the businessman inventory is inadequate, and businessman be in can sell state, then according to the order it is corresponding use room data
Generate voice inquiry message；
Businessman is called according to the voice inquiry message, and obtains the response message of businessman；
According to the response message of businessman, the reservation result of the order is determined.
Illustratively, according to the response message of businessman, the reservation of the order is determined as a result, including：
If the response message according to the businessman determines that businessman refuses order, the order is sent to artificial customer service and is put down
Platform makes the artificial customer service platform handle the order；
According to the handling result of the artificial customer service platform, the reservation result of the order is determined.
Illustratively, after calling businessman according to the voice inquiry message, further include：
If the number of calls is more than preset frequency threshold value, and businessman does not respond calling, then is sent to the order manually
Customer service platform makes the artificial customer service platform handle the order；
According to the handling result of the artificial customer service platform, the reservation result of the order is determined.
Illustratively, after the reservation result for determining the order, further include：
If the order is subscribed successfully, according to the corresponding businessman's room state number described in room data update of the order
According to；
If the order subscribes failure, state can not be sold by controlling the businessman and being in.
Note that above are only presently preferred embodiments of the present invention and institute's application technology principle.It will be appreciated by those skilled in the art that
The present invention is not limited to specific embodiments described here, can carry out for a person skilled in the art it is various it is apparent variation,
It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out to the present invention by above example
It is described in further detail, but the present invention is not limited only to above example, without departing from the inventive concept, also
May include other more equivalent embodiments, and the scope of the present invention is determined by scope of the appended claims.
Claims (11)
1. a kind of method in online booking room, which is characterized in that including：
Obtain the corresponding room data of order；
According to the order corresponding room data and predetermined businessman's room state data, whether businessman inventory is determined
Abundance, wherein businessman's room state data are the historic sales data determination according to businessman, or going through according to businessman
History sales data and user's history browsing data, user's history inquiry data, user's history to shop data and historical map or atlas number
According at least one of determine；
According to definitive result, the reservation result of the order is determined.
2. according to the method described in claim 1, it is characterized in that, according to definitive result, determine the reservation of the order as a result,
Including：
If the businessman inventory is inadequate, and businessman then generates according to the corresponding use room data of the order in that can sell state
Voice inquiry message；
Businessman is called according to the voice inquiry message, and obtains the response message of businessman；
According to the response message of businessman, the reservation result of the order is determined.
3. according to the method described in claim 2, it is characterized in that, response message according to businessman, determines the pre- of the order
It orders as a result, including：
If the response message according to the businessman determines that businessman refuses order, the order is sent to artificial customer service platform,
The artificial customer service platform is set to handle the order；
According to the handling result of the artificial customer service platform, the reservation result of the order is determined.
4. according to the method described in claim 2, it is characterized in that, after calling businessman according to the voice inquiry message, go back
Including：
If the number of calls is more than preset frequency threshold value, and businessman does not respond calling, then the order is sent to artificial customer service
Platform makes the artificial customer service platform handle the order；
According to the handling result of the artificial customer service platform, the reservation result of the order is determined.
5. according to claim 1-4 any one of them methods, which is characterized in that after the reservation result for determining the order,
Further include：
If the order is subscribed successfully, according to the corresponding businessman's room state data described in room data update of the order；
If the order subscribes failure, state can not be sold by controlling the businessman and being in.
6. a kind of device in online booking room, which is characterized in that including：
Order data acquisition module, for obtaining, order is corresponding to use room data；
Inventory's determining module, for according to the order corresponding room data and predetermined businessman's room state number
According to, determine whether businessman inventory is sufficient, wherein businessman's room state data are the historic sales data determinations according to businessman,
Either arrived according to the historic sales data and user's history of businessman browsing data, user's history inquiry data, user's history
At least one of shop data and historical map or atlas data determine；
Order subscription module, for according to definitive result, determining the reservation result of the order.
7. device according to claim 6, which is characterized in that the order subscription module includes：
Voice messaging generation unit, if it is inadequate for the businessman inventory, and businessman then orders according to described in that can sell state
Single corresponding room data generation voice inquiry message；
Audio call unit for calling businessman according to the voice inquiry message, and obtains the response message of businessman；
Order subscribes unit, for the response message according to businessman, determines the reservation result of the order.
8. device according to claim 7, which is characterized in that the order is subscribed unit and is specifically used for：
If the response message according to the businessman determines that businessman refuses order, the order is sent to artificial customer service platform,
The artificial customer service platform is set to handle the order；
According to the handling result of the artificial customer service platform, the reservation result of the order is determined.
9. device according to claim 7, which is characterized in that the order subscription module further includes artificial treatment unit,
It is specifically used for：
After calling businessman according to the voice inquiry message, if the number of calls is more than preset frequency threshold value, and businessman is not
Response calling, then be sent to artificial customer service platform by the order, and the artificial customer service platform is made to handle the order；
According to the handling result of the artificial customer service platform, the reservation result of the order is determined.
10. according to claim 6-9 any one of them devices, which is characterized in that further include：
Room availability data update module, if being subscribed successfully for the order, according to the corresponding room data update of the order
Businessman's room state data；
Merchant state control module, if for the order subscribe failure, control the businessman be in can not sell state.
11. a kind of equipment, which is characterized in that the equipment includes：
One or more processors；
Storage device, for storing one or more programs,
When one or more of programs are executed by one or more of processors so that one or more of processors are real
The now method as described in any in claim 1-5.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710034180.9A CN108320036A (en) | 2017-01-18 | 2017-01-18 | A kind of method, apparatus and equipment in online booking room |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710034180.9A CN108320036A (en) | 2017-01-18 | 2017-01-18 | A kind of method, apparatus and equipment in online booking room |
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| CN108320036A true CN108320036A (en) | 2018-07-24 |
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| CN201710034180.9A Pending CN108320036A (en) | 2017-01-18 | 2017-01-18 | A kind of method, apparatus and equipment in online booking room |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109063884A (en) * | 2018-09-14 | 2018-12-21 | 浙江口碑网络技术有限公司 | Shops's product booking method and device |
| CN109685234A (en) * | 2018-12-27 | 2019-04-26 | 携程计算机技术（上海）有限公司 | The processing method and system subscribed for hotel's house type |
| CN109784848A (en) * | 2018-12-29 | 2019-05-21 | 深圳慧通商务有限公司 | Hotel's order processing method and Related product |
| CN109934674A (en) * | 2019-02-26 | 2019-06-25 | 上海南潮信息科技有限公司 | Storage tank raw material M2M method of commerce, device and system |
| CN110443672A (en) * | 2019-06-25 | 2019-11-12 | 北京礼贤奥天农业有限公司 | A kind of fruits and vegetables sale managing and control system and method |
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