KR20170027061A - Method and apparatus for using virtual assistant application on instant messenger - Google Patents

Method and apparatus for using virtual assistant application on instant messenger Download PDF

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KR20170027061A
KR20170027061A KR1020150123503A KR20150123503A KR20170027061A KR 20170027061 A KR20170027061 A KR 20170027061A KR 1020150123503 A KR1020150123503 A KR 1020150123503A KR 20150123503 A KR20150123503 A KR 20150123503A KR 20170027061 A KR20170027061 A KR 20170027061A
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user
message
helper application
terminal
task
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김시영
이광재
조재만
김용태
옥지원
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삼성에스디에스 주식회사
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00Arrangements for program control, e.g. control units
    • G06F9/06Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44Arrangements for executing specific programs
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q50/30
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]

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Abstract

According to an embodiment of the present invention, a method for using a virtual assistant application on an instant messenger performed by a service server comprises: a step of receiving a chatting message where a first virtual assistant application is designated as a chatting partner from a terminal of a user; a step of, to responding to the received chatting message, transmitting a message generated by the first virtual assistant application to the terminal of the user; a step of confirming a task of the first virtual assistant application based on the received chatting message; a step of determining a partner matching the confirmed task if the task is confirmed; and a step of transmitting a message designating the determined partner as a person in charge for the task to a terminal of the partner.

Description

TECHNICAL FIELD [0001] The present invention relates to a method and apparatus for using a virtual assistant application on an instant messenger,

The present invention relates to a method and apparatus for using a virtual helper application on an instant messenger. More particularly, the present invention relates to a method and apparatus for using a virtual assistant application registered as a friend on an instant messenger.

[0002] With the development of artificial intelligence technology, virtual assistant applications that provide information requested by a user on a desktop PC or a mobile device are widely used.

Such a virtual helper application may perform an Internet search according to a user's request or perform a search for information stored on the device. The virtual helper application may also control other applications installed on the device. Accordingly, the virtual helper application can provide weather information, schedule information, and the like to the user, and can provide the user with a playback function of the multimedia file.

However, such a virtual assistant application can provide information on the Internet or utilize resources on a personal device, but does not provide a function to assist a substantial personal work. That is, when a user is working in a company, a virtual helper application that performs a function of actually assisting a user in using a resource of a company is not provided.

SUMMARY OF THE INVENTION The present invention provides a method and apparatus for using a virtual helper application that can substantially assist a user in a work environment.

In particular, it is an object of the present invention to provide a method and apparatus for executing a virtual helper application on an instant messenger.

It is another object of the present invention to provide an instant messenger capable of registering various kinds of virtual assistant applications as friends.

Specifically, the present invention provides a chat interface for a user to exchange messages with a virtual helper application registered as a friend on the instant messenger using the instant messenger.

The present invention also provides a method and apparatus for providing different chat interfaces according to the types of the virtual helper applications.

Another aspect of the present invention is to provide a method and apparatus for allowing a virtual helper application to recognize contents related to work among messages inputted as chat contents in a chat window.

It is another object of the present invention to provide a method and apparatus for a virtual helper application to automatically perform a task by recognizing input-related task-related content in a chat window.

It is another object of the present invention to provide a method and apparatus for automatically changing information on a company intranet without requiring a user to input information directly into the intra-company intranet by using a virtual assistant application registered as a friend on the instant messenger .

It is another object of the present invention to provide a method of automatically assigning tasks to a user using a virtual helper application registered as a friend on an instant messenger without directly interacting with a user to request a task, Device.

Another aspect of the present invention is to provide a method and apparatus for providing a multi-party chat interface including a user and a user who need a business conversation and a virtual helper application that performs a business.

The technical objects of the present invention are not limited to the above-mentioned technical problems, and other technical subjects not mentioned can be clearly understood by those skilled in the art from the following description.

According to another aspect of the present invention, there is provided a method for using a virtual helper application on an instant messenger performed by a service server, the method comprising: receiving a chat message designated as a conversation by a first virtual helper application from a user terminal; Sending a message generated by the first virtual helper application to the terminal of the user in response to the first virtual helper application; determining a task of the first virtual helper application based on the received chat message; Determining a partner that matches the determined task, and transmitting a message to the terminal of the determined partner to designate the partner as a person in charge of the task.

According to another aspect of the present invention, there is provided a method of using a virtual helper application on an instant messenger performed by a service server, the method comprising: determining whether a business event performed by a virtual helper application occurs in a user terminal; As a result, when the business event occurs, a message generated by the virtual helper application in response to the business event is transmitted to the terminal of the user and a chat message of the user responding to the generated message from the terminal of the user And performing the predetermined task based on the chat message and the virtual helper application.

According to another aspect of the present invention, there is provided a method for using a virtual helper application on an instant messenger performed by a service server, the method comprising: providing a chat interface for chatting between a user and a counterpart to a terminal of the user and a terminal of the counterpart; Receiving a chat message from the terminal of the user and the terminal of the other party through the chat interface, recognizing the task related content in the chat message, and transmitting the virtual helper application corresponding to the recognized task related content to the chat interface Adding the chat buddies to the chat buddies, and confirming the tasks of the virtual buddy application based on the chat messages.

According to another aspect of the present invention, there is provided a method of using a virtual helper application on an instant messenger performed by a service server, the method comprising: receiving a chat message designated by a virtual helper application as a conversation from a user terminal; Comprising the steps of: inquiring first information corresponding to the chat message from a first server; inquiring second information corresponding to the chat message from a second server in response to the chat message; And generating task information including the first information and the second information.

According to the present invention, there is an effect of providing a virtual helper application that can substantially assist a user in a work environment in a work environment.

Specifically, the user can be provided with an instant messenger capable of executing the virtual helper application.

In addition, according to the present invention, various kinds of virtual assistant applications in which a user performs different tasks can be registered as friends on an instant messenger. At this time, the instant messenger provides different chat interfaces to the users for each virtual helper application, thereby improving the efficiency of the user's work.

In addition, according to the present invention, there is an effect that a virtual helper application capable of recognizing contents related to work among messages input by a user as conversation contents is provided in a chat window.

In addition, the user can be provided with a virtual helper application that automatically performs tasks recognized in the chat window.

According to the present invention, it is possible to provide a virtual helper application that can automatically change information on a company intranet even if the user does not input information directly into the intra-company intranet.

In addition, there is an effect that a virtual assistant application capable of automatically assigning tasks to the other party is provided even if the user does not directly communicate with the partner to whom the task is to be requested.

In addition, according to the present invention, a user is provided with a multi-party chat interface including an instant messenger, a user who needs a business conversation, and a virtual helper application that performs the business.

1 is a block diagram of a system for providing a method of using an instant messenger according to an embodiment of the present invention.
2 is a block diagram of a terminal using an instant messenger according to another embodiment of the present invention.
3 is a conceptual diagram of an application module according to another embodiment of the present invention.
4 is a flow diagram of an instant messenger usage method referenced in some embodiments of the present invention.
5 is an exemplary diagram illustrating a virtual helper application registered as a conversation that is referenced in some embodiments of the present invention.
Figure 6 is an illustration of a soft keyboard of a virtual helper application that is referenced in some embodiments of the invention.
7 is an exemplary diagram illustrating a method of generating a message of a virtual helper application, which is referred to in some embodiments of the present invention.
8 is an exemplary diagram illustrating a process of performing an auxiliary task of a virtual helper application according to another embodiment of the present invention.
FIG. 9 is an exemplary diagram for explaining a process of matching a person in charge through an instant messenger referenced in some embodiments of the present invention.
10 and 11 are views illustrating an example in which a third party participates in a chat window of an instant messenger according to another embodiment of the present invention.
FIG. 12 is an exemplary diagram illustrating a case where a conversation partner on the instant messenger is changed according to another embodiment of the present invention.
13 is an exemplary diagram illustrating a chat interface in which a user and a plurality of virtual assistant applications participate in accordance with another embodiment of the present invention.
FIG. 14 is a flowchart illustrating a method for requesting a conversation for a user of a virtual helper application according to another embodiment of the present invention.
Figures 15 and 16 are illustrations for illustrating business events referenced in some embodiments of the present invention.
17 is a flowchart illustrating a method for a virtual helper application participating in a chat interface according to another embodiment of the present invention.
18 is an exemplary diagram illustrating a method of assisting a virtual helper application participating in a chat interface referenced in some embodiments of the present invention.
19 is a flowchart illustrating a method of generating task information by a virtual helper application according to another embodiment of the present invention.
20 is an exemplary diagram illustrating the types of information that the virtual helper application referenced in some embodiments of the invention.
FIG. 21 is an exemplary diagram illustrating a path through which a virtual helper application referenced in some embodiments of the present invention queries a plurality of pieces of information. FIG.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS The advantages and features of the present invention and the manner of achieving them will become apparent with reference to the embodiments described in detail below with reference to the accompanying drawings. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. Is provided to fully convey the scope of the invention to those skilled in the art, and the invention is only defined by the scope of the claims. Like reference numerals refer to like elements throughout the specification.

Unless defined otherwise, all terms (including technical and scientific terms) used herein may be used in a sense commonly understood by one of ordinary skill in the art to which this invention belongs. Also, commonly used predefined terms are not ideally or excessively interpreted unless explicitly defined otherwise. The terminology used herein is for the purpose of illustrating embodiments and is not intended to be limiting of the present invention. In the present specification, the singular form includes plural forms unless otherwise specified in the specification.

Hereinafter, a configuration and operation of a system for providing a method of using an instant messenger according to an embodiment of the present invention will be described with reference to FIG.

Referring to FIG. 1, the system for providing the instant messenger may include a service server 100 for providing an instant messenger, and a user terminal 200 and a counterpart terminal 300.

Hereinafter, a system providing a method for using the instant messenger will be referred to as a system, and a service server 100 providing the instant messenger will be referred to as a service server 100 for convenience of explanation.

The system of the present invention can be configured to include an intranet system that links each component to an intranet. Or the system of the present invention may be an Internet system that communicates between the respective components via the Internet.

The service server 100 of the present invention may be an intranet server. Alternatively, the service server 100 may be a part of an intranet server, or may be a separate server connected to an intranet server.

In some embodiments of the invention, the system may include an external server 401 that is connected via the Internet 400. In particular, in FIG. 1, it is shown that the number of the external servers 401 may be plural.

The service server 100 provides all user interfaces (UIs) (hereinafter, referred to as interfaces) necessary for implementing the service provided by the system of the present invention to the terminal 200 of the user or the terminal 300 of the other terminal . The service server 100 may use the Internet or an intranet communication network to communicate with the user terminal 200 or the terminal 300 of the other party.

The service server 100 may store the application module 110. In addition, the service server 100 may include a messenger module 120 and an intranet control module 130.

The application module 110 may include a virtual helper application according to an embodiment of the present invention and a set of programs for executing the virtual helper application. The application module 110 may be a physical device that stores the virtual helper application and the set of programs.

The messenger module 120 may include a program for operating an instant messenger according to an embodiment of the present invention. The messenger module 110 may be a physical device that stores a program for operating the instant messenger. The messenger module 120 may store various information such as a message according to the execution of the instant messenger, a chat environment setting, and the like.

The intranet control module 130 may include a program for controlling an intranet system including a user terminal 200 and a counterpart terminal 300. [ The intranet control module 130 may be a physical device that stores a program for controlling the intranet system. In addition, the intranet control module 130 may store one or more programs for supporting a service provided to the user terminal 200 or the counterpart terminal 300 by the intranet system.

Here, the intranet system is a system that supports a limited range of user-to-user communication and provides a predetermined service to the user. For example, if the intranet is a communication network that is set up to communicate only between members of the company, the intranet system may be a system that supports communication between the company members. In addition, the intranet system may be a system that provides services that are applied only to company members.

Although not shown in FIG. 1, the service server 100 may include a control unit for controlling the application module 110, the messenger server 120, and the intranet control server 130.

The user terminal 200 and the other terminal 300 are wired or wireless computing devices capable of intranet communication or Internet communication with the service server 100. The computing device may be any one of a wired / wireless terminal such as a desktop PC, a tablet PC, and a smart phone. This will be described in detail with reference to FIG.

Hereinafter, a virtual helper application service through an instant messenger provided by a system according to an embodiment of the present invention will be described.

The user terminal 200 can execute the instant messenger according to user input. In addition, the user terminal 200 may activate a chat window including at least one of the virtual helper applications as a conversation, according to user input.

The service server 100 may receive a chat window opening request including at least one virtual helper application as a conversation from the terminal 200 of the user. Accordingly, the service server 100 selects a virtual helper application to communicate with the user on the instant messenger among the virtual helper applications.

The service server 100 may provide the user's terminal 200 with a chat interface that includes the user and the virtual helper application as a conversation. That is, when the instant messenger is executed in the user terminal 200 and the virtual helper application is selected in the conversation, the service server 100 provides a session for chatting between the service server 100 and the user terminal 200 . In addition, the service server 100 provides the virtual helper application as a conversation partner to the chat window on the instant messenger through the generated session.

At this time, the virtual helper application selected by the service server 100 functions as a virtual conversation partner for exchanging instant messages with the user in the chat window.

A user can input a chat message through the terminal 200 of the user, and in response, the virtual helper application can generate a message. In addition, the service server 100 may transmit the generated message to the user terminal 200. At this time, the generated message may be transmitted to the user terminal 200 through the chat interface. The user terminal 200 can display a message input by the user and a message generated by the virtual helper application as conversation contents on the chat window.

The service server 100 can determine the task of the virtual helper application based on the message input from the user. Alternatively, the service server 100 may determine the task of the virtual helper application based on the conversation contents including the message generated by the virtual helper application. Specifically, it is assumed that a task-related content is included in a chat message input by the user through the terminal 200 of the user. The service server 100 may receive a chat message including the task related content from the terminal 200 of the user. At this time, the task related content may include at least one of work related text, emoticon, image, and moving image input by a user.

In order to recognize the business-related content, the service server 100 may store information on the business-related content in advance. When the recognized service-related content is matched with the previously stored service-related content information, the service server 100 can determine the service of the virtual helper application based on the matched service-related content.

After confirming the task, the service server 100 determines a partner that matches the determined task, and transmits a message requesting execution of the task to the terminal 300 of the partner.

Meanwhile, the service server 100 of the present invention can monitor the state of the user terminal 200. [ That is, the service server 100 may periodically receive the specific data processing result of the user terminal 200. [ In addition, the service server 100 may periodically monitor whether the user terminal 200 transmits or receives a specific signal. Alternatively, the service server 100 may receive information on whether or not the user terminal 200 performs a specific operation at a predetermined time.

The service server 100 can determine whether a business event assisted by the virtual helper application occurs in the terminal 200 of the user through the monitoring.

As a result of the determination, when a business event occurs, the service server 100 transmits a command for activating the instant messenger to the terminal 200 of the user. In addition, the service server 100 may provide the user's terminal 200 with a chat interface included in the conversation between the user and the virtual helper application. That is, when a service event occurs, the service server 100 creates a session for instant messaging between the service server 100 and the user terminal 200. In addition, the service server 100 may provide the virtual helper application as a conversation to the chat window on the instant messenger.

Accordingly, the terminal 200 of the user can activate the instant messenger and display a chat window in which the user and the virtual helper application are conversational.

The service server 100 may control to generate a message corresponding to a business event in which the virtual helper application has occurred. The service server 100 may transmit the generated message to the user terminal 200 through the chat interface.

The user terminal 200 can display a message generated by the virtual helper application on a chat window. The user can input a chat message to respond to the message of the virtual helper application through the terminal 200 of the user.

The service server 100 can thus determine the task of the virtual helper application based on the user's chat message. Alternatively, the service server 100 may determine the task of the virtual helper application based on the conversation contents between the user including the message generated by the virtual helper application and the virtual helper application. In addition, the service server 100 may control the virtual helper application to perform the determined task. At this time, the virtual helper application can perform the task by searching the intranet control module 130 for information on the service server 100 or information on a separate device connected to the intranet. Or the virtual helper application may perform tasks by registering specific information on the service server 100 or on a separate device connected to the intranet. Or the virtual helper application may perform the task by modifying information previously registered on the service server 100 or on a separate device connected to the intranet.

A system according to another embodiment of the present invention can provide a virtual helper application service to a plurality of users in chat through an instant messenger. To this end, the service server 100 provides a chat interface for chatting between the user and the other party to the user terminal 200 and the other party's terminal 300. That is, the service server 100 may create a session for instant messaging between the terminal 200 of the user and the terminal 300 of the other party. The session may be via the service server 100.

Next, the service server 100 receives the chat message through the chat interface from the terminal 200 of the user and the terminal 300 of the other party. That is, the service server 100 can extract the conversation contents exchanged by the two parties through the instant messenger.

At this time, the service server 100 can recognize the task related contents among the received chat messages. The service server 100 can select a virtual helper application corresponding to the recognized business related content.

The service server 100 can determine the task of the virtual helper application based on the chat message.

A system according to another embodiment of the present invention may provide a virtual helper application service for generating desired task information by a user.

The service server 100 may receive the chat message from the user terminal 200 via the chat interface. At this time, the chat message may include contents related to work and contents not relating to work.

The service server 100 can recognize the contents related to the task and inquire the corresponding first information from the first server. In addition, the service server 100 can recognize the content that is not related to the task, and inquire the corresponding second information from the second server.

The service server 100 may generate task information including the first information and the second information through the virtual helper application.

2 is a block diagram of a terminal using an instant messenger according to another embodiment of the present invention. The terminal 200 of the user will be described in more detail with reference to FIG. The user terminal 200 may be a computing device connected to the Internet or an intranet and includes a communication unit 210, an input unit 220, an output unit 230, a storage unit 240, and a control unit 150.

The communication unit 210 supports wired / wireless Internet communication or intranet communication of the user terminal 200, and can exchange various information with the service server 100. The communication unit 210 can receive various interfaces provided by the service server 100, and messages generated by the virtual helper application. Also, the communication unit 210 transmits the chat message input by the user to the service server 100 via the chat interface.

The input unit 220 receives various data, commands, and / or information from a user. In particular, the input unit 220 may receive a user's chat message for transmission to the service server 100. The input unit 220 may be configured to include any type of input means well known in the art.

The output unit 230 notifies the user of various data, commands, and / or information. The output unit 230 may include a display module. The display module can display various data and the like. In particular, the display module may display a chat interface provided by the service server 100, a chat message input by the user, and a message generated by the virtual helper application. The output 230 of the present invention may further comprise any form of output means well known in the art.

The storage unit 240 stores various data, commands, and / or information. The storage unit 240 may store one or more applications for executing the instant messenger of the present invention. In addition, the storage unit 240 may store a message of the virtual helper application received via the chat interface.

The storage unit 240 may temporarily or non-temporarily store data or the like transmitted from an external device or a server. The storage unit 240 may be a nonvolatile memory such as a ROM (Read Only Memory), an EPROM (Erasable Programmable ROM), an EEPROM (Electrically Erasable Programmable ROM), a flash memory or the like, a hard disk, a removable disk, And may include any type of well-known computer-readable recording medium.

The control unit 250 controls the overall operation of each configuration of the terminal 200 of the user. The control unit 250 may be configured to include a CPU (Central Processing Unit), an MPU (Micro Processor Unit), an MCU (Micro Controller Unit), or any type of processor well known in the art. In addition, the control unit 250 may store at least one application or program for executing the method according to the embodiment of the present invention.

And the other party's terminal 300 may be configured to include the configuration of the terminal 300 of the user. The communication unit 210, the input unit 220, the output unit 230, the storage unit 240, and the control unit 250 included in the user terminal 200 are shown as separate components, but this is merely an example. Each of the components may be in any unit necessary for performing the operation of the user terminal 200, or may be combined with other components.

3 is a conceptual diagram of an application module according to another embodiment of the present invention. The application module 110 may include a message recognition module 111, an application matching module 113, an application execution module 115 and an application management module 117.

The message recognition module 111 can recognize the contents included in the user's chat message received from the user terminal 100. [ The service server 100 receives the chat message input to the user terminal 200 through the chat interface. At this time, the service server 100 can distinguish the content related to the task included in the chat message from the content not related to the task through the message recognition module 111. [ In addition, the type of the task can be specified through the message recognition module 111. [ To this end, the service server 100 may store work related contents in advance. In particular, the task related content may be stored in the message recognition module 111 in advance.

The service server 100 may compare the previously stored job related content with the received chat message to recognize the task related content included in the received chat message.

The application matching module 113 may select at least one of the virtual helper applications stored in the application module 110 based on the business related content recognized via the message retrieval module 111. [ That is, the application matching module 113 determines a virtual helper application that matches the recognized business related content.

The application execution module 115 may control the selected virtual helper application to generate a message corresponding to the user's chat message. In addition, the application execution module 115 can also determine the task of the virtual helper application based on the dialog content on the user's chat interface with the selected virtual helper application. In order to confirm the task, the service server 100 may store in advance information required for task confirmation in addition to task related contents.

In addition, the application execution module 115 may control the virtual helper application to perform the determined task. The application execution module 115 may use various application programs for performing the tasks.

The application management module 117 manages the virtual helper application stored in the application module 110. The application management module 117 may update the stored virtual helper application and may store a new virtual helper application.

Hereinafter, embodiments of the present invention performed by the service server 100 will be described in detail based on the description of FIGS. 1 to 3. FIG.

4 is a flow diagram of an instant messenger usage method referenced in some embodiments of the present invention. Referring to FIG. 4, the service server 100 may receive a chat window opening request including the first virtual helper application as a conversation from the user terminal 200 (S10).

5 is an exemplary diagram for explaining a chat window opening request. Referring to FIG. 5, the user terminal 200 may execute an instant messenger according to a user input. The terminal 200 of the user displays the execution screen 501 of the instant messenger. The execution screen 501 includes a menu 503 for calling a list of buddies registered as friends on the instant messenger. When the menu 503 is selected, the user terminal 200 displays the buddy 504 do. The execution screen 501 includes a menu 505 for activating a chat window in which a part of the conversation partner 504 is in conversation. Also, the run screen 501 may include a menu 506 for adding friends on the instant messenger.

When the menu 506 is selected, the terminal 200 of the user displays an execution screen 511. Execution screen 511 may include a user list 514 as a friend on the instant messenger. At this time, the other party list may include information of another user using the instant messenger, and the generation criterion of the other party list may be determined according to the setting of the user.

Also, the execution screen 511 may include an area 515 for providing a virtual helper application list. That is, when the user selects the area 515 through the user terminal 100, the virtual helper application list 520 can be displayed. The user may select at least one of the virtual helper applications on the virtual helper application list 520. [ The user terminal 200 may register the selected virtual helper application as a friend on the instant messenger. Information on the virtual helper application registered as a friend can be stored in the storage unit 240. [

The user can execute the instant messenger through the terminal 200 of the user and chat with the virtual helper application registered as a friend. That is, the user can select any virtual helper application (hereinafter referred to as a first virtual helper application) on the virtual helper application list 520. In addition, the user terminal 200 can transmit a request for opening a chat window including the selected first virtual assistant application as a conversation to the service server 100. [

A time attendance registration assistant 521, a service request (SR) registration assistant 522, and a payment assistant 523 are shown on the virtual assistant application list 520 as an example of the first virtual assistant application.

The service server 100 may provide an interface to the area 515 included in the execution screen 511 and a virtual helper application list 520 to the terminal 200 of the user.

The service server 100 may receive the chat window opening request and provide the chat interface according to the request to the user terminal 200 (S20). That is, the service server 100 creates a session between the user terminal 200 and the service server 100 for instant messaging between the user and the first virtual helper application. In addition, the service server 100 provides the first virtual helper application to the conversation on the instant messenger through the session.

The service server 100 may provide different soft keyboards according to the conversation partner through the chat interface. That is, the chat interface may include a different soft keyboard depending on the task performed by the first virtual assistant application selected by the user as a conversation.

In FIG. 6, a different soft keyboard is shown as an example for each first virtual assistant application provided to the user terminal 200. FIG. The terminal 200 of the user can display the chat interfaces 601, 603, and 605 provided from the service server 100.

When the user selects the attendance registration assistant 521 as the first virtual assistant application, the service server 100 can provide the chat interface 601. [ The chat interface 601 may include a soft keyboard 610 associated with a time and attendance task. The user can select various emoticons on the soft keyboard 610 by selecting the emoticon 611 menu on the soft keyboard 610. [

When the user selects the settlement assistant 522 as the first virtual assistant application, the service server 100 may provide the chat interface 603. [ The chat interface 603 may include a soft keyboard 620 associated with the billing task. The user can select various emoticons on the soft keyboard 620 by selecting the emoticon 611 menu on the soft keyboard 610. [

When the user selects the SR registration assistant 523 as the first virtual assistant application, the service server 100 may provide the chat interface 605. [ The chat interface 605 may include a soft keyboard 630 associated with the SR registration task. The user may select various emoticons on the soft keyboard 630 by selecting the emoticon 611 menu on the soft keyboard 630. [

The service server 100 may receive a chat message from the user terminal 200 (S30). That is, when the user executes the instant messenger and inputs a chat message, the chat message can be transmitted to the service server 100 via the chat interface.

6, when the user selects the sick button 621 in the chat interface 601, the sick sick emoticon 631 is displayed on the user terminal 200 as work related contents. The service server 100 may receive the sick leave registration request in the user's chat message.

When the user selects the approval painting button 623 in the chat interface 603, the approval painting emoticon 633 is displayed on the user terminal 200 as work related contents. The service server 100 may receive a settlement registration request with a user's chat message.

In addition, when the user selects the conference room button 625 in the chat interface 603, the conference room reservation request text 635 is displayed on the user terminal 200 as business related contents. The service server 100 can receive the conference room reservation request with the user's chat message.

Meanwhile, the user may input text through the soft keyboards 610, 620 and 630 in order to input the task related chat message.

The service server 100 may transmit a message generated by the first virtual helper application to the user terminal 200 through the chat interface in response to the received chat message at step S40.

6, if the first virtual helper application is a time attendance registration assistant, the service server 100 sends a sick leave registration message 641 to the user's terminal 200 in response to the user's chat message 631 Can be transmitted. If the first virtual helper application is a payment assistant, the service server 100 may transmit the settlement registration message 643 to the user terminal 200 in response to the user's chat message 633. [ When the first virtual helper application is the SR registration assistant, in response to the user's chat message 635, the service server 100 transmits a query message 645 for reservation registration of the conference room to the user terminal 200 can do.

7 is an exemplary diagram illustrating a method of generating a message to be transmitted to a user terminal 200 by a first virtual helper application. Particularly, in FIG. 7, the case where the attendance assistant is selected as the first virtual application and the service server 100 provides the chatting interface 700 including the user and the attendance registering assistant to the user's terminal 200 It is shown as an example.

In step S40, the service server 100 can recognize the task-related content among the chat messages received from the terminal 200 of the user.

Referring to FIG. 7, the user's chat message 701 includes text "vacation" as business related content. The service server 100 can recognize the text "vacation" in the task related content through the message recognition module 111. [ To this end, the service server 100 may pre-store the text "vacation" As the service server 100 recognizes "vacation" from the chat message 701, the service server 100 can determine the work of the attendance registering assistant as the vacation registration task during the attendance registration work.

The service server 100 can determine whether there is additional information for confirming the task of the first virtual helper application based on the recognized task related content. The service server 100 can determine whether the task of the first virtual helper application can be determined by the task related determination module 1151 which is a component of the application execution module 115. [

To this end, the service server 100 may store in advance information required for job confirmation other than the recognized job related content. For example, the information required to confirm the leave registration task may include information such as vacation schedule, reason for leave, and the like. At this time, the service server 100 can determine that the vacation schedule and vacation reason information is additionally required as the information for confirming the vacation registration task, in addition to the "vacation" recognized in the chat message 701. [ Accordingly, the service server 100 can generate a query message 702, 704 for acquiring the further required information via the message generation module 1152, which is an arrangement of the application execution module 115. [ The message generation module 1152 may generate a message 702 to obtain information about a vacation schedule. The message generation module 1152 may also generate a message 704 to obtain information on the reason for the leave.

The service server 100 may transmit the generated messages 702 and 704 to the user terminal 200 through the chat interface.

The chat content on the chat interface may include a query message sent by the service server 100 and a chat message additionally received from the user terminal 200 in response thereto. That is, the user inputs a chat message in addition to the user's terminal 200 in response to the inquiry message.

The service server 100 may determine the task of the first virtual helper application based on the chat message received from the user terminal 200 in step S50.

Alternatively, the service server 100 may determine the task of the first virtual helper application based on the conversation contents including the message generated by the first virtual helper application. That is, the service server 100 may use the conversation between the user and the first virtual helper application to confirm the work of the first virtual helper application.

That is, the service server 100 can determine, based on the conversation contents on the chat interface 700, that additional information for job confirmation still exists. If there is no additional information, the service server 100 can confirm the task of the first virtual assistant. On the other hand, if there is remaining additional information, the service server 100 generates a query message to acquire the remaining additional information, and transmits the query message to the user terminal 200.

For example, in response to the message 702, when the chat message 703 for the vacation schedule is input from the terminal 200 of the user, the service server 100 receives additional information for confirming the work of the attendance assistant It can be judged that information on reason exists. Accordingly, the service server 100 can generate a query message 704 and transmit it to the user terminal 200 through the chat interface 700. [

If the user inputs a chat message 705 "LYRICS" as vacation information, the service server 100 can confirm the task of the attendance registering assistant because there is no additional information for confirming the vacation registration task . The service server 100 may provide an interface other than the query message to the user terminal 200 in order to acquire additional information required for task confirmation of the first virtual helper application. For example, the service server 100 may send a query message 702 and provide a calendar object 712 to request the user to enter information about the vacation schedule. The user may skip the response to the query message 702 via the date designation input on the calendar object 712 without inputting the chat message 703. [

The service server 100 may transmit the message 706 to the user terminal 200 via the chat interface 700. [ The service server 100 can perform the tasks determined through the task execution module 1153, which is a component of the application execution module 115. [ That is, the service server 100 can perform the vacation registration service for the user using the information on the chat messages 701, 703, and 705.

For example, if the service server 100 is an intranet server of a company, the task execution module 1153 may provide vacation information on the intranet server for personal reasons from May 3 to May 7 You can register.

Alternatively, when the service server 100 is connected to the intranet server of the company through the intranet, the task execution module 1153 registers the above-described vacation information with the user attendance information on the intranet server through the intranet control module 130 can do.

Meanwhile, although the task of the first virtual helper application is established as described above, there may be a case where the task of the other partner is required to perform the task of the first virtual helper application. In this case, if the other party does not perform the task, the task execution module 1153 can not register the vacation information on the intranet server. Here, the other party means a person who performs tasks necessary for performing the tasks of the first virtual assistant.

The service server 100 may determine the other party that matches the established service (S60). In addition, the service server 100 may send a message to the determined other party's terminal 300 to designate the other party as the person in charge of the business (S70).

Hereinafter, a process of transmitting a message to the counterpart matching the determined task and a process of determining the counterpart counterpart will be described in detail with reference to FIGS. 8 and 9. FIG. FIG. 8 is an exemplary diagram for explaining a process of transmitting a message to a matching party, and FIG. 9 is an exemplary diagram illustrating a process of determining a matching partner. In particular, FIG. 8 shows an example in which the attendance assistant is selected as the first virtual assistant application, and FIG. 9 shows an example in which the purchase enrollment assistant is selected as the first virtual assistant application.

8, when the service server 100 receives the user's chat message 801 via the chat interface 800, the service server 100 transmits a task registration assistant task to the "vacation" registration . The service server 100 may generate a message 802 informing of the task confirmation using the message generation module 1152. [ In addition, the service server 100 can perform the determined tasks using the task performing module 1153. [

It is assumed that a person in charge needs to pay for vacation registration. At this time, the task execution module 1153 may send a message requesting approval of the vacation registration to the person having the approval authority in the vacation registration of the user, in order to perform the vacation registration task.

The service server 100 may transmit messages 803, 804, and 805 for the task execution process of the task execution module 1153 to the terminal 200 of the user. In the above example, the business process may be a settlement process for vacation registration. The service server 100 transmits a vacation registration registration message 803, a first payment result message 804 and a second payment result message 805 to the chat interface 800 according to the work process of the attendance registration assistant. To the terminal 200 of the user.

The service server 100 can determine the payment manager through the pre-stored payment line information on the intranet server or the service server 100. [ For example, when the user's vacation registration payment line is a "kimchi section" and a "longevity section", the service server 100 can determine "kimchi section" and " have. Accordingly, the service server 100 can provide a chat interface to the person in charge step by step according to the approval process. That is, the service server 100 may determine the "Kim Department" and the "Park Manager" as the other parties matched with the vacation registration service, and sequentially provide the chat interface to the terminals of the "Kim Department" and the " have.

At this time, the chat interface 810 provided by the service server 100 to the terminals of the "KIM" and "KIM SUNG" may be a chat interface using the conversation partner as a billing assistant. That is, in order to perform the task of the first virtual helper application, the service server 100 transmits the first virtual helper application (hereinafter, the second virtual helper application) different from the first virtual helper application to the determined other terminal 300 Message to be transmitted. Here, the second virtual helper application may be a virtual helper application that performs the tasks required to perform the tasks of the first virtual helper.

For example, when the first virtual helper application is a time attendance registration assistant, it is assumed that a payment officer's payment is required to register a user's vacation. At this time, the service server 100 may determine the second virtual helper application as a billing assistant in order to perform the billing work required for the vacation registration service.

Accordingly, the service server 100 can transmit the message 811 requesting approval of the vacation registration service to the other party's terminal 300 through the chat interface 810. [ In other words, the service server 100 can transmit the message in a form that the billing assistant initiates the conversation to the other party on the chat interface 810. That is, the service server 100 can transmit the message 811 to the terminal 300 of the other party while providing the chat interface 810 to the terminal 300 of the other party.

The service server 100 may generate a settlement request message 811 through the task execution module 1153 and transmit the settlement request message 811 to the terminal 300 of the other party. At the same time, the service server 100 may transmit the approval registration message 803 of the attendance assistant through the chat interface 800 to the user terminal 200.

And the other party's terminal 300 can display the chat interface 810 and the message 811. [ When the other party inputs the chat message 812 in response to the message 811, the service server 100 may determine whether there is further information necessary for establishing the settlement task through the task confirmation module 1151. [ If the work of the billing assistant is not confirmed, the service server 100 can generate a query message 813 for acquiring the further required information to confirm the work of the billing assistant via the message generation module 1152 have. The service server 100 can transmit the message 813 to the terminal 300 of the other party. When the other party sends a chat message 814 to the service server 100 from the other party's terminal 300 in response to the response, the service server 100 determines whether the task of the approval agent is confirmed again.

As a result of the determination, if the work of the approval assistant is established, the service server 100 can perform the determined approval task through the task execution module 1153. That is, the business execution module 1153 can store the payment of the counterpart in the intranet server or the service server 100. For example, the task execution module 1153 may register the user's vacation in the time attendance recording area of the company intranet server. The service execution module 1153 generates a payment completion message 815 and the service server 100 transmits the message 815 to the terminal 300 of the other party through the chat interface 810 as a message of the approval assistant can do.

In addition, the task execution module 1153 may generate a first assignment result message 804 to be transmitted to the terminal 200 of the user. The service server 100 may transmit the first payment result message 804 to the user terminal 200 through the chat interface 800. [

On the other hand, in the above example, the service server 100 may repeat the above operation with the other party as the other party.

Referring to FIG. 9, the service server 100 may provide the chat interface 900 to the user terminal 200. The chat interface 900 may be a chat window of an instant messenger for a conversation between a user and a purchase registration helper when a purchase registration helper is selected as a first virtual helper application.

In the case where the user's chat message 901 requests purchase of a ballpoint pen, in the case of the service server 100, the message recognition module 111 of the application module 110 can recognize the task related content called "purchase ". In addition, the message recognition module 111 can recognize "ball pen" as an object of purchase. Accordingly, the work of the purchase registration assistant can be confirmed as the registration of the ballpoint pen purchase request.

The service server 100 may transmit a message 902 to the user's terminal 200 via the chat interface 900 indicating that the registration of the ballpoint pen purchase request is confirmed to the task of the purchase registration helper. In addition, the service server 100 performs registration of the ballpoint pen purchase request through the business execution module 1153. Accordingly, the business execution module 1153 can register the ballpoint purchase request in the purchase request list 912 on the service server 100 or the intranet server.

On the other hand, there may be a case where a purchasing department's purchase decision is required to register a purchase requisition. In this case, the task execution module 1153 may send a message requesting the ballpoint pen purchasing request to a person authorized to request the ballpoint pen purchase request of the ballpoint pen purchase request registration task. That is, the business execution module 1153 may transmit the ballpoint pen purchase request message to the ballpoint pen purchaser before registering the ballpoint pen purchase request of the user in the purchase request list 912.

The service server 100 may determine the other party matching the determined ballpoint pen purchase request task as the person in charge. To this end, the service server 100 may determine ballpoint purchase business process information 915 on the service server 100 or the intranet server. Here, the process information 915 may include, for example, information on a department in the company that processes a ballpoint pen purchasing job, information on a job load of a purchasing department, a payment line, a charge job, and the like.

The service server 100 may determine the optimum person in charge of performing the task as the matched partner based on the process information. At this time, the service server 100 may transmit to the user terminal 200 messages 904 and 905 indicating the process of the purchase registration service.

For example, assume that the person in charge of purchasing on the process information 915 is "Kim Dae-ri," At this time, the service server 100 may exclude "Hwang Do-soo" In addition, the service server 100 can determine the best representative person who can perform the ballpoint pen purchase request of the user on the business schedule of "Kim Dae Ri" and "

The service server 100 may transmit a message requesting execution of the fixtures purchasing service to the determined other party's terminal 300. [ In the above example, the service server 100 may transmit the purchase request message 921 while providing the chat interface 920 to the terminal of "Kim Dae-ri. &Quot; In addition, the service server 100 can transmit the messages 922 and 923 for processing the purchase request task to " Kim Dae-ri " through the chat interface 920. [

When the user inputs a message 924 for determining registration of the ballpoint pen purchase request through the chat interface 920, the business execution module 1153 registers the ballpoint pen purchase request of the user in the purchase request list 912 can do.

Meanwhile, the instant messenger can support three or more multi-party chat interfaces in addition to the chat interface between the user and the other party. Hereinafter, a case where the other party participates in the chat interface during the conversation between the user and the first virtual helper application will be described. FIGS. 10 and 11 are diagrams for explaining a case where a third party participates in the chat window of the instant messenger.

In FIG. 10, the first virtual helper application is a payment assistant, and in FIG. 11, the first virtual helper application is a purchase registration helper. In FIG. 10, the message of the approval assistant is a payment request message 1001, and the message of the purchase registration assistant in FIG. 11 is a purchase request message 1101.

Referring to FIG. 10, the service server 100 may receive an invitation to invite a user who requests vacation registration from the terminal of the payment agent to the chat interface 1000 (1002). Accordingly, the service server 100 can send a message requesting participation to the chat interface 1000 to the terminal 200 of the user. If the user accepts the invitation, he / she can participate 1003 as a chat partner in the chat interface 1000. The payment officer and the user can talk 1004 on the chat interface 1000.

In addition, the settlement manager may send a chat message to the billing assistant on the same chat interface 1000. For example, the chat message may be a settlement message 1005 for a user's vacation registration request. The service server 100 can recognize the text "approval" and can generate a query message for establishing the settlement service. The service server 100 can transmit the inquiry message 1006 to the terminal of the payment person in charge.

The settlement manager and the settlement assistant may exchange messages (1007, 1008) to complete the settlement task via the chat interface (1000). At this time, since the user also participates in the chat interface 1000, the user can confirm the messages 1005, 1006, 1007, and 1008 through the user terminal 200. [ Accordingly, the user can grasp the progress of the approval process in real time.

Referring to FIG. 11, the user can request purchase registration for the goods through the chat interface 1100. The purchase registration assistant determines the other party that matches the purchase registration service, and the service server 100 can send a message to the determined other party's terminal 300 to designate the other party as the business contact person. Referring to Fig. 10, the case where the person in charge of business is "Kim Dae-ryu" will be described as an example.

The service server 100 may receive the participation request message 1102 for the chat interface 1100 from the other party's terminal 300 in step S70. The service server 100 may transmit the participation request message 1102 to the user terminal 200 through the chat interface 1100. [ At this time, if the user terminal 200 receives a message permitting participation of the other party, the service server 100 may add (1103) the other party to the chat interface 1100 as a conversation partner.

The service server 100 may additionally add the other party to the chat interface 1100 and then receive the chat messages 1105 and 1109 inputted by the other party from the other party's terminal 300. [

When the other party participates in the chat interface 1100, the user terminal 200 can transmit the chat message 1104 to the other party's terminal 300 through the chat interface 1100. [ When the user inputs the chat messages 1107 and 1111 in response to the chat messages 1105 and 1109 input by the other party, the user terminal 200 transmits the chat messages 1107 and 1111 through the chat interface 1100 to the other party's terminal 300 As shown in Fig. At this time, the message recognition module 111 of the service server 100 can recognize the task related contents 1106, 1108, and 1110 among the conversation contents between the user and the other party on the chat interface 1100.

For example, when there is a purchase registration request for the user A product, the service server 100 designates the person in charge of the purchase registration task as "Kim Dae Ri ", and sends a purchase registration request message for the A product to the terminal of & Can be transmitted. "Kim Dae Ri" can participate in the chat interface 1100 to notify when the purchase of the A product is impossible. At this time, when the user inputs a chat message 1105 indicating that the "A product can not be purchased" through the chat interface 1100, the service server 100 can recognize the purchase-prohibited (1106) have. In response to the message 1105, the service server 100 may also recognize the B product 1108 text as work related content when the user enters a chat message 1107 asking for a purchase of the B product . Subsequently, the service server 100 can recognize the purchaseable text (1110) among the chat messages 1109 of "Kim Dae-ri " as work related contents.

The service server 100 can determine the task of the purchase registration assistant based on the recognized task related contents 1106, 1108, and 1110. [ In the above example, the work of the purchase registration assistant may be a change of the purchase request. The service server 100 can determine whether the purchase request changing task is confirmed based on the conversation contents on the chat interface 1100. [ The service server 100 may generate a query message 1112 and transmit the query message 1112 to the terminal 200 of the user and the terminal 300 of the other party. When the user inputs a chat message 1113 agreeing to change the purchase request, the service server 100 transmits a message 1114 indicating that the purchase request change is completed to the user terminal 200 through the chat interface 1100 can do. At the same time, the task execution module 1153 can purchase and register the changed contents on the service server 100 or the intranet server.

FIG. 12 is an exemplary diagram illustrating a case where a conversation partner on the instant messenger is changed according to another embodiment of the present invention. The case where the purchase registration assistant 1201 is selected as the first virtual helper application according to the request of the user and the service server 100 provides the chat interface 1200 to the user terminal 200 will be described as an example.

The service server 100 may receive a chat message 1202 of a user including "notebook" and "purchase" In step S40, the service server 100 can recognize the task related content among the chat messages 1202. [ Here, it is assumed that the recognized business related contents "notebook" and "purchase" are not matched with the tasks of the purchase registration assistant 1201. [ For example, a notebook is not a purchase target but a rental target.

The service server 100 may store in advance a target to which the purchase registration assistant 1201 can purchase and register. At this time, if the goods requested for purchase registration are not objects to be stored in advance, even if the business related contents are related to the purchase registration, they do not match the tasks of the purchase registration assistant 1201. The service server 100 may transmit a message 1203 indicating that the purchase registration request item is not a purchase registration object through the chat interface 1200. [

Accordingly, the service server 100 can determine the second virtual helper application corresponding to the recognized task related content. In this example, since the notebook is not a purchase target but a rental target, the SR registration assistant 1211 can be determined as the second virtual helper application. The service server 100 may store in advance an object to which the SR registration assistant 1211 can register as a lending service.

The service server 100 may provide the user terminal 200 with a chat interface 1210 including the SR registration assistant 1211 as a conversation. At this time, the service server 100 may generate a message to be transmitted to the user terminal 200 through the chat interface 1210, based on the conversation information between the user and the purchase registration assistant 1201. [ For example, the service server 100 may provide a message 1212 inquiring whether or not to register the notebook rental service to the user terminal 200 as a message of the SR registration helper 1211. When the rental service registration request message 1213 is inputted as the user's chat message, the service server 100 can generate the query messages 1214 and 1215 for confirming the task of the SR registration assistant. The service server 100 may transmit the messages 1214 and 1215 generated by the SR registration helper message to the user terminal 200 through the chat interface 1210. [

13 is an exemplary diagram illustrating a chat interface in which a user and a plurality of virtual assistant applications participate according to another embodiment of the present invention. Hereinafter, a case where a user's chat message includes contents related to tasks performed by a plurality of virtual helper applications will be described with reference to FIG. It is assumed that the first virtual helper application is the attendance registering assistant 1301.

The service server 100 may provide a chat interface 1300 to the terminal 200 of the user. When the user's chat message 1302 includes "business trip registration" as job related content, the service server 100 can recognize this. The service server 100 may generate a query message 1303 and transmit the query message 1303 to the user terminal 200 to confirm the task of the attendance registering assistant. The service server 100 may determine 1306 the task of the attendance registration assistant based on the chat message 1304 of the user.

At this time, if the user's chat message 1305 is further input, the service server 100 can recognize "company car use" as work related contents. The service server 100 can determine whether the "company car use" matches the task of the attendance assistant. If the "company car use" is not matched to the work of the attendance registering assistant, the service server 100 can determine the second virtual assistant application corresponding to "company car use ". If the second virtual helper application corresponding to the "company car use" is the SR registration assistant, the service server 100 responds to the user's chat message 1305 in step S40, SR registration assistant 1307 can be added.

The service server 100 may transmit the message 1308 generated through the SR registration helper to the user terminal 200 through the chat interface 1300. [ The user terminal 200 may, in response to a user input, enter a message 1309 requesting a vehicle rental registration in response to the message 1308.

In step S50, the service server 100 determines (1310) the task of the SR registration assistant based on the conversation contents including the messages generated through the user's chat messages 1305 and 1309 and the SR registration assistant .

The case where the billing assistant first initiates a conversation to the user via the chat interface 810 in FIG. 8 has been described above. In addition, in FIG. 9, the case where the purchase registration assistant initiates a conversation to the user via the chat interface 920 has also been described. That is, since the virtual helper application of the present invention functions as a virtual conversation on the chat interface, the virtual helper application can transmit a message to the user first. That is, even if the user does not input a chat window opening request and a chat message, the virtual helper application can transmit a chat message first as in a normal chatting party. Hereinafter, with reference to FIG. 14 and FIG. 15, a method of starting a conversation by the virtual helper application will be described in detail.

FIG. 14 is a flowchart illustrating a method for requesting a conversation for a user of a virtual helper application according to another embodiment of the present invention. Referring to FIG. 14, the service server 100 may monitor whether or not a business event occurs in the user terminal 200 (S1401). For example, the service server 100 may monitor whether a preset business event occurs in a plurality of user terminals connected to the intranet. The service server 100 may periodically monitor whether or not the business event occurs. Alternatively, the service server 100 may monitor whether a specific business event occurs at the user's terminal 200 at a predetermined time.

The service server 100 may determine whether a business event is performed by the virtual helper application in the terminal 200 of the user (S1402). The service server 100 may determine a virtual helper application that performs tasks related to an event related to a task that has occurred in the terminal 200 of the user.

8, when the terminal of the settlement manager receives the settlement request message 811, the service server 100 determines that the business event performed by the settlement assistant is the terminal of the settlement manager As shown in FIG. 9, when the terminal of the service representative receives the purchase request message 921, the service server 100 determines whether a business event performed by the purchase registration helper occurs in the terminal of the service representative .

Hereinafter, a business event will be described in detail with reference to FIG. 15 and FIG. In FIG. 15, the case where the virtual helper application is the attendance registering assistant is shown as an example. 16, the case where the virtual helper application is a document registration assistant is shown as an example.

Referring to FIG. 15, in step S1402, when the user is using the user terminal 200 up to the work time of the company, the service server 100 stores the user as a user matching the task performed by the attendance helpers You can decide. In addition, the service server 100 may determine that the business event has occurred in the terminal 200 of the user. In this case, the work performed by the attendance attendance assistant may be a leave work registration or a night work registration.

If it is determined that a business event has occurred in the user terminal 200, the service server 100 may provide a chat interface including the virtual helper application as a conversation to the user terminal (S1403). For example, the service server 100 may transmit a work time notification message 1501 of the attendance assistant through the chat interface 1500 to the user terminal 200. If the user is still using the user terminal 200 after a predetermined period of time has elapsed, the attendance registration assistant can generate a message 1502 inquiring whether or not to register the nighttime registration. The service server 100 may transmit the message 1502 of the attendance registration assistant to the user terminal 200 through the chat interface 1500 in operation S1404.

The service server 100 may receive the user's chat message in response to the message 1502 generated from the user terminal 200 (S1405). In this example, the service server 100 may receive the night time start message 1503 and the night time end message 1505 from the user's terminal 200 via the chat interface 1500 as a user's chat message. For the user's nighttime start message 1503, the attendee registration helper may generate a message 1504 to determine the nighttime time point.

The service server 100 may control the virtual helper application to perform a predetermined task based on the chat messages 1503 and 1505 (S1406). Alternatively, the service server 100 may use the conversation contents including the generated messages 1502 and 1504, as well as the chat messages 1503 and 1505, in order to control the predetermined task performance of the virtual helper application.

For example, the attendee registration assistant can calculate the user's leisure time based on the time at which the nighttime start message 1503 was received and the time at which the nighttime end message 1505 was received. In addition, the attendance registering assistant can record the user's nighttime and overnight time on the service server 100 or the intranet server.

The service server 100 may transmit a predetermined task execution result of the virtual helper application to the user terminal 200 (S1407). That is, in the above example, the service server 100 may transmit a message 1506 about the night time calculation result and nighttime registration registration to the user terminal 200 through the chat interface 1500.

In the meantime, even when the operation performed by the user terminal 200 corresponds not only to the simple use state of the user terminal 200 but also to the predetermined business event, Can be determined to have occurred. For example, when the user terminal 200 receives a predetermined data processing command during execution of a specific program, the service server 100 determines in step S1402 that a business event has occurred in the user terminal 200 can do.

In FIG. 16, the case where the program that the user terminal 200 is executing is the document creating program 1600, and the user is executing the document 1610 through the document creating program 1600 is shown as an example. At this time, when the user inputs a storage command for storing the document 1610 in the user terminal 200, the document creating program 1600 stores the document 1610 on the contents 1611 of the document 1610 A pop-up window 1612 can be provided for confirmation. When the user inputs a document save command 1613 in the pop-up window 1612, the user terminal 200 may store the document 1610 in the storage unit 240. The service server 100 may detect the document storage operation of the user terminal 200. [

The service server 100 may determine whether the operation performed by the user terminal 200 corresponds to a preset business event. For this purpose, the service server 100 may store the operation of the user terminal 200 corresponding to the business event in advance. In addition, the service server 100 may match and store business events performed by various virtual helper applications according to the operation of the user terminal 200. [

In this example, when the document 1610 is stored, the service server 100 may determine that a business event has occurred in the user terminal 200 (S1402). That is, the document storing operation is stored in advance in the service server 100 as a business event performed by the document registration assistant 1620.

The service server 100 may transmit the upload messages 1621 and 1624 for the document 1610 of the document registration helper 1620 to the user terminal 200 through the chat interface 1605 in operation S1404. That is, the document registration assistant 1620 may generate a message 1621 that inquires whether to upload the stored document 1610 on the service server 100 or the intranet server. Or the document registration helper 1620 may provide a message 1624 querying whether to upload the document 1610 to the personal cloud server that is connected via the Internet communication with the user's terminal 200. [

The service server 100 may receive the chat messages 1622 and 1625 of the user responding to the messages 1621 and 1624 (S1405). In this example, the service server 100 uploads the document 1610 to the intranet server (1622) from the user's terminal 200 via the chat interface 1500, but does not upload the document 1610 to the cloud server 1625 may receive the message.

The service server 100 may upload the document 1610 to the intranet server based on the conversation contents including the chat messages 1622 and 1625 and the generated messages 1621 and 1624, (S1406).

The service server 100 may transmit messages 1623 and 1626 to the terminal 200 of the user through the chat interface 1605 as to whether or not the document 1610 is uploaded.

17 is a flowchart illustrating a method for a virtual helper application participating in a chat interface according to another embodiment of the present invention. Hereinafter, with reference to FIG. 17, a case where the first virtual helper application participates in the chat interface during a chat between the user and the other party via the chat interface on the instant messenger will be described.

The service server 100 may provide a chat interface for chatting between the user and the other party to the user terminal 200 and the other party's terminal 300 (S1701). The service server 100 may receive the chat message from the terminal 200 of the user and the terminal 300 of the other party through the chat interface (S1702). In addition, the service server 100 may recognize the task-related content among the chat messages (S1703).

The service server 100 may add the virtual helper application corresponding to the recognized task related content to the chat interface as a dialogue (S1704).

18 is an exemplary diagram illustrating a method for confirming a task of a virtual helper application added as a conversation to a chat interface. In FIG. 18, a chat interface 1800 for chatting with the user "Park" and the other party "Kim Dae Lee" is shown as an example. Hereinafter, referring to FIG. 18, a case where the virtual helper application added to the conversation in the chat interface 1800 is a conference schedule registration assistant will be described.

Referring to FIG. 18, through the chat interface 1800, the "flower shop" and "Kim Dae Ri" can exchange a chat message 1801 with respect to completion of the presentation data. The service server 100 may receive the chat message 1801. [ At this time, the chat message 1801 includes text "conference" 1802 and text "Tuesday" 1803 and "conference"

The service server 100 may recognize the text "conference" 1802 and the text "Tuesday" 1803 and "conference" 1804 as business related content. In addition, the service server 100 can determine a meeting schedule registration assistant as a virtual helper application corresponding to the recognized business-related contents. For this purpose, the service server 100 may match various virtual assistant applications according to work related contents and store them in advance.

The service server 100 may add the determined virtual helper application to the chat interface 1800 as a conversation (S1704). Accordingly, the conference schedule registration assistant can participate in the chat interface 1800 as a conversation (1805).

The service server 100 can determine the task of the virtual helper application based on the chat message 1801 (S1705).

In the above example, the service server 100 can determine whether the task of the meeting schedule registration assistant can be confirmed based on the chat message 1801. [ For example, in order for a meeting schedule registration assistant to register a meeting schedule, information such as a conference room reservation, a meeting date, a meeting time, an attendee, and the like may be required. The service server 100 may determine whether the information of the business related contents 1802, 1803, and 1804 recognized from the chat message 1801 includes all the required information.

If the service server 100 can not determine the task of the meeting schedule registration assistant based on the chat message 1801, the service server 100 can determine whether there is additional information for job confirmation. In FIG. 18, since the information on the chat message 1801 is only meeting date information determined on Tuesday, the service server 100 can determine that additional information exists to confirm the task of the meeting schedule registration assistant. Additional information required here may be conference room availability, meeting time, and attendee information.

The service server 100 may generate a query message to acquire additional information if additional information is present. The service server 100 may transmit the generated query message to the terminal 200 of the user and the terminal 300 of the other terminal through the chat interface 1800. [

For example, the service server 100 may generate query messages (1806, 1808, 1810) of the meeting schedule registration assistant. The inquiry message 1806 is a query message for whether or not a conference room is reserved, and the inquiry message 1808 is a message for inquiring a meeting time. In addition, the query message 1810 may be a message requesting attendee designation.

The service server 100 may further receive chat messages 1807, 1809, and 1811 responding to query messages 1806, 1808, and 1810 from the terminal 200 of the user or the terminal 300 of the other party. The service server 100 can determine the task of the meeting schedule registration helper based on the chat message 1801 and the received chat messages 1807, 1809, and 1811. Meeting Schedule The registration assistant can perform the confirmed tasks. For example, the meeting schedule registration assistant can register the conference schedule (1812) on the bulletin board on the service server 100 or the intranet server.

In addition, when the task of the meeting schedule registration helper is determined, the service server 100 can announce the schedule of the registration meeting to the attendant (1813).

Up to now, the case where the job of the virtual helper application registers information on the service server 100 or the intranet server has been described. The virtual helper application of the present invention may perform not only the registration of information but also the task of generating specific information on the terminal 200 of the user. Hereinafter, with reference to FIG. 19, a description will be made of a method of generating specific information in order to assist the virtual assistant application of the user.

A user may select a virtual helper application through the user's terminal 200 to generate the required work information. In addition, the service server 100 may receive a chat window opening request including the virtual helper application as a conversation from the user terminal 200 (S1901).

The service server 100 may provide the chat interface according to the request to the terminal 200 of the user. In addition, the service server 100 may receive a chat message from the user terminal 200 (S1902).

In response to the chat message, the service server 100 inquires first information corresponding to the chat message from the first server and second information corresponding to the chat message from the second server (S 1903). Accordingly, the service server 100 may generate task information including the first information and the second information using the virtual helper application (S1904). In this case, the virtual assistant application may be a program configured to directly generate task information using the first information and the second information.

Hereinafter, the above-described job information generating method will be described in detail with reference to FIGS. 20 and 21. FIG. Particularly, FIG. 20 is an exemplary view for explaining the kinds of information that the virtual helper application inquires, and FIG. 21 is an exemplary view for explaining a path for the virtual helper application to inquire a plurality of pieces of information. In Figs. 20 and 21, the case where the virtual helper application is a document creation assistant is shown as an example.

Referring to FIG. 20, the service server 100 may provide the user terminal 200 with a chat interface 2000 that includes a document creation assistant as a conversation partner. The user can input the chat message 2001, 2005, 2007, 2011 through the terminal 200 of the user. The service server 100 may receive the chat messages 2001, 2004, 2007, 2011 input through the chat interface 2000. [

The service server 100 may recognize the text "workshop announcement" 2002, "business 2 team ", and" finance team "2003 as work related content in the chat message 2001. In addition, the service server 100 can recognize the text "schedule" 2005, "auctions, gold" To this end, the service server 100 may store work related contents in advance.

As the service server 100 recognizes the "workshop announcement" (2002), the document creation assistant can recognize the work to be performed as a workshop notification document creation job. The service server 100 may store the form of the workshop announcement document in advance. The form may include a title, a date, an attendee, a participant, a place, and a schedule in the form of a document.

In addition, the service server 100 may previously store a path for acquiring information to be inserted into each configuration of the document. For example, title, date, and schedule information may be obtained from the entered chat message. Attendee information and attendance information can be obtained from the input chat message and information on the service server 100 or the intranet server. The location information can also be obtained from the input chat message and information on the external server 401 connected to the service server 100 via the Internet.

The service server 100 can inquire first information corresponding to the task related content on the first server through the first channel. Here, the first channel may be an intranet, the first server may be the service server 100 or the intranet server, and the first information may be information on the service server 100 or the intranet server.

In this example, the service server 100 may obtain the attendance number information from the information 2020 on the service server 100 or the intranet server. To this end, the service server 100 can inquire the information 2021 corresponding to the "sales team 2 " and the information 2022 corresponding to the" financial team ". The information 2020 may include the member information of "sales team 2 ". In addition, the information 2021 may include the member information of the "finance team ".

In the chat message 2007, the service server 100 can recognize the text "place" 2008, "Jeju Island ", and" Shilla Hotel " Here, the service server 100 can recognize contents not related to the business by storing job related contents in advance. Or contents not related to the task may be preset in the service server 100. [

The service server 100 can inquire the second information corresponding to the content not related to the task on the second server through the second channel. Here, the second channel may be the Internet, the second server may be an external server 401 connected to the service server 100 via the Internet, and the second information may be information on the external server 401.

In the above example, the service server 100 can acquire the place information 2031 and 2032 from the information 2030 on the external server 401. To this end, the service server 100 stores the place information " It is possible to inquire the corresponding map information 2031 via the Internet. The service server 100 can also inquire the information 2032 corresponding to "Shilla Hotel " through the Internet.

Based on the inquired information, the service server 100 may generate a workshop announcement document 2040 using a document creation assistant. The workshop announcement document 2040 may include an attendee object 2043, a date 2046 attendance person 2051, a place 2061, and a schedule 2072 information according to a pre-stored form. At this time, the attendance number information 2051 is information obtained from the information 2020, and the place information 2061 is information obtained from the information 2030.

Referring to FIG. 21, as in FIG. 20, the service server 100 can provide the user terminal 200 with a chat interface 2100 including a document creation assistant as a conversation partner. The user can input chat messages 2101 and 2105 through the terminal 200 of the user. The service server 100 may receive the chat messages 2101 and 2105 input through the chat interface 2100. [

The service server 100 can recognize the text "Galaxy 10 specification" 2102 and the "comparison" 2103 as work related contents in the chat message 2101. [ To this end, the service server 100 may store work related contents in advance.

As the service server 100 recognizes the "comparison" 2103, the document creation assistant can recognize that the comparison document creation for the inputted job related content is to be performed. The service server 100 may store the form of the comparison document in advance. The form may include titles, diagrams, and details in the form of a document.

In addition, the service server 100 may previously store a path for acquiring information to be inserted into each configuration of the document. For example, a title may be obtained from the entered chat message. Of the information on the chart and the detailed contents, information corresponding to the job related contents can be obtained from the information on the service server 100 or the intranet server. In FIG. 21, an example is shown in which information corresponding to job-related content is acquired through an intranet server 2050. FIG.

The service server 100 can recognize the text "" " iPhone 10" 2103 as contents not relating to work in the chat message 2101. Here, the service server 100 stores work- Or contents not related to the task can be preset in the service server 100. [

Of the information on the chart and the detailed contents, information corresponding to contents not related to the task can be obtained from the information on the external server 401 connected to the service server 100 via the Internet.

The service server 100 can determine the comparison object based on the chat message 2101. [ In the above example, the service server 100 can determine "Galaxy 10 specification" and "iPhone 10" The service server 100 may transmit a message to the user terminal 200 inquiring whether to inquire information corresponding to the task related content "Galaxy 10 specification " through the intranet 2050. [ The user may enter a chat message 2015 of the user who allows the inquiry via the intranet 2050. [ Accordingly, the service server 100 can inquire information corresponding to "Galaxy 10 specification" on the intranet server 2050, and inquire information corresponding to "iPhone 10" on the external server 401 connected to the Internet .

On the other hand, when the user's chat message does not permit the inquiry through the intranet 2050, the service server 100 may inquire all the comparison objects through the Internet.

Based on the inquired information, the service server 100 can generate the comparison document 2110 using the document creation assistant. The comparison document 2110 may include a title 2111, a chart, and detailed description information 2120 according to a pre-stored form. At this time, the chart and detailed description information 2120 may include information obtained through the intranet 2050 and information obtained from the external server 401 connected to the Internet.

The methods according to embodiments of the present invention described above with reference to the accompanying drawings can be performed by the execution of a computer program embodied in computer readable code. The computer program may be transmitted from a first computing device to a second computing device via a network, such as the Internet, and installed in the second computing device, thereby enabling it to be used in the second computing device. The first computing device and the second computing device all include mobile computing devices such as a server device, a fixed computing device such as a desktop PC, a notebook, a smart phone, and a tablet PC.

While the present invention has been described in connection with what is presently considered to be practical exemplary embodiments, it is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, You will understand. It is therefore to be understood that the above-described embodiments are illustrative in all aspects and not restrictive.

Claims (17)

A method for using a virtual helper application on an instant messenger performed by a service server,
Receiving a chat message designated by the first virtual helper application as a conversation from a user terminal;
Sending a message generated by the first virtual helper application to the user terminal in response to the received chat message;
Determining a task of the first virtual helper application based on the received chat message;
If the task is determined, determining a partner that matches the determined task; And
And transmitting a message designating the other party as the person in charge of the task to the determined other party's terminal.
How to use the virtual helper application on instant messenger.
The method according to claim 1,
Wherein the step of determining a partner that matches the established task comprises:
Determining an optimal person in charge of performing the task as the matched partner, based on the process information on the task;
How to use the virtual helper application on instant messenger.
The method according to claim 1,
Wherein the step of transmitting a message generated by the first virtual helper application to the terminal of the user comprises:
Recognizing work related contents among the received chat messages;
Determining whether there is additional information for confirming a task of the first virtual helper application based on the recognized task related content;
If the additional information exists, generating a query message of the first virtual helper application for obtaining the additional information; And
And transmitting the generated query message to the terminal of the user.
How to use the virtual helper application on instant messenger.
The method of claim 3,
Wherein the transmitting the generated query message to the user terminal comprises:
Receiving an additional chat message from the terminal of the user in response to the transmitted query message,
Wherein determining the task of the first virtual helper application comprises:
Determining whether there is additional information for confirming the task based on the chat message received from the terminal of the user; And
Determining a task of the first virtual helper if the additional information does not exist as a result of the determination;
How to use the virtual helper application on instant messenger.
The method according to claim 1,
Wherein the step of transmitting a message generated by the first virtual helper application to the terminal of the user comprises:
Recognizing work related contents among the received chat messages;
If the recognized task related content does not match the task of the first virtual helper application,
Determining a second virtual helper application corresponding to the recognized task related content; And
And sending the chat message designated as the conversation to the terminal of the user by the determined second virtual helper application.
How to use the virtual helper application on instant messenger.
The method according to claim 1,
Wherein the step of transmitting a message generated by the first virtual helper application to the terminal of the user comprises:
Providing the user's terminal with a chat interface, wherein the user and the first virtual helper application are in conversation and the generated message is included;
Adding a second virtual helper application as a conversation on the chat interface in response to the received chat message; And
Sending a message generated by the second virtual helper application to the terminal of the user via the chat interface,
Wherein determining the task of the first virtual helper application comprises:
Further comprising: determining a task of the second virtual helper application based on the received chat message
How to use the virtual helper application on instant messenger.
The method according to claim 1,
Wherein the step of transmitting a message generated by the first virtual helper application to the terminal of the user comprises:
Providing the user's terminal with a chat interface wherein the user and the first virtual helper application are in conversation and the generated message is included,
Wherein the step of transmitting a message designating the other party as a contact person for the task to the determined other party's terminal comprises:
Receiving a participation request message for the chat interface from the other party's terminal;
Transmitting the participation request message to the terminal of the user through the chat interface; And
And adding the other party as a conversation to the chat interface upon receiving a message permitting participation of the other party from the terminal of the user.
How to use the virtual helper application on instant messenger.
8. The method of claim 7,
Wherein adding the party to the chat interface as a conversation comprises:
Further comprising receiving from the other party's terminal a chat message entered by the other party,
How to use the virtual helper application on instant messenger.
The method according to claim 1,
Wherein the step of transmitting a message generated by the first virtual helper application to the terminal of the user comprises:
Further comprising providing the user's terminal with a chat interface that makes the user and the first virtual helper application conversant and includes the generated message,
Wherein the chat interface comprises a soft keyboard associated with the task of the first virtual helper application.
How to use the virtual helper application on instant messenger.
A method for using a virtual helper application on an instant messenger performed by a service server,
Determining whether a business event performed by a virtual helper application occurs in a user terminal;
Transmitting a message generated by the virtual helper application to the user terminal in response to the business event when the business event occurs;
Receiving a chat message of a user responding to the generated message from the terminal of the user; And
Wherein the virtual helper application is configured to perform a predetermined task based on the chat message.
How to use the virtual helper application on instant messenger.
11. The method of claim 10,
Wherein the step of determining whether the business event occurs comprises:
Determining a user that matches a task performed by the virtual helper application; And
And determining that the business event has occurred in the terminal of the determined user.
How to use the virtual helper application on instant messenger.
11. The method of claim 10,
Wherein the step of determining whether the business event occurs comprises:
Determining whether an operation performed by the user terminal corresponds to a preset business event;
And determining that the business event has occurred if the operation performed by the user terminal is a predetermined business event as a result of the determination.
How to use the virtual helper application on instant messenger.
A method for using a virtual helper application on an instant messenger performed by a service server,
Providing a chat interface for chatting between the user and the other party to the terminal of the user and the terminal of the other party;
Receiving a chat message from the terminal of the user and the terminal of the counterpart through the chat interface;
Recognizing task-related contents among the chat messages;
Adding a virtual helper application corresponding to the recognized task related content to the chat interface as a dialogue; And
Determining a task of the virtual helper application based on the chat message;
How to use the virtual helper application on instant messenger.
14. The method of claim 13,
Wherein determining the task of the virtual helper application comprises:
Determining whether there is additional information for confirming the task when the task can not be confirmed based on the chat message;
If the additional information exists, generating a query message of the virtual helper application for obtaining the additional information;
Transmitting the generated query message to the terminal of the user and the terminal of the counterpart via the chat interface; And
Further comprising receiving a chat message from the terminal of the user or the terminal of the other party in response to the query message.
How to use the virtual helper application on instant messenger.
A method for using a virtual helper application on an instant messenger performed by a service server,
Receiving a chat message designated by the virtual helper application as a conversation from a user terminal;
Retrieving first information corresponding to the chat message from a first server in response to the chat message;
Retrieving second information corresponding to the chat message from a second server in response to the chat message; And
And generating task information including the first information and the second information using the virtual helper application.
How to use the virtual helper application on instant messenger.
16. The method of claim 15,
The method of claim 1,
Recognizing work related contents among the chat messages; And
And querying the first server for the first information corresponding to the task related content via a first channel.
How to use the virtual helper application on instant messenger.
16. The method of claim 15,
The step of inquiring the second information comprises:
Recognizing contents of the chat message that are not related to the task; And
And querying the second server for the second information corresponding to the content not related to the task via the second channel.
How to use the virtual helper application on instant messenger.
KR1020150123503A 2015-09-01 2015-09-01 Method and apparatus for using virtual assistant application on instant messenger KR20170027061A (en)

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Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20190100512A (en) * 2018-02-07 2019-08-29 삼성전자주식회사 Electronic device and method for communicating with chatbot
KR20200114555A (en) * 2019-03-29 2020-10-07 주식회사 포시에스 Apparatus and method for matching natural language based on morphological analysis and system for controlling electronic document using the same
KR20200114079A (en) * 2019-03-27 2020-10-07 주식회사 포시에스 System for writing electronic document by detecting key and corresponding value from sentence with multiple key
KR20200114092A (en) * 2019-03-27 2020-10-07 주식회사 포시에스 Method and apparatus for providing electronic document data for device type in creating electronic documents
KR20200114096A (en) * 2019-03-27 2020-10-07 주식회사 포시에스 Apparatus and method for controlling electronic document based on natural language processing
CN113691577A (en) * 2020-05-18 2021-11-23 丰田自动车株式会社 Agent control device, agent control method, and recording medium having agent control program recorded thereon
KR20220123369A (en) * 2019-10-24 2022-09-06 주식회사 카카오 Apparatus and operating method of messenger server providing schedule service
JP2023143611A (en) * 2022-03-23 2023-10-06 デルタ ピーディーエス カンパニー,リミテッド Approval object-based work management device and method

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20190100512A (en) * 2018-02-07 2019-08-29 삼성전자주식회사 Electronic device and method for communicating with chatbot
KR20200114079A (en) * 2019-03-27 2020-10-07 주식회사 포시에스 System for writing electronic document by detecting key and corresponding value from sentence with multiple key
KR20200114092A (en) * 2019-03-27 2020-10-07 주식회사 포시에스 Method and apparatus for providing electronic document data for device type in creating electronic documents
KR20200114096A (en) * 2019-03-27 2020-10-07 주식회사 포시에스 Apparatus and method for controlling electronic document based on natural language processing
KR20200114555A (en) * 2019-03-29 2020-10-07 주식회사 포시에스 Apparatus and method for matching natural language based on morphological analysis and system for controlling electronic document using the same
KR20220123369A (en) * 2019-10-24 2022-09-06 주식회사 카카오 Apparatus and operating method of messenger server providing schedule service
CN113691577A (en) * 2020-05-18 2021-11-23 丰田自动车株式会社 Agent control device, agent control method, and recording medium having agent control program recorded thereon
JP2023143611A (en) * 2022-03-23 2023-10-06 デルタ ピーディーエス カンパニー,リミテッド Approval object-based work management device and method

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