CN109670784A

CN109670784A - A kind of method, apparatus and system for informing the waiting time

Info

Publication number: CN109670784A
Application number: CN201811493630.1A
Authority: CN
Inventors: 朱江波; 丁正君; 马越; 李木
Original assignee: Bank of China Ltd
Current assignee: Bank of China Ltd
Priority date: 2018-12-07
Filing date: 2018-12-07
Publication date: 2019-04-23
Anticipated expiration: 2038-12-07
Also published as: CN109670784B

Abstract

This specification embodiment discloses a kind of method, apparatus and system for informing the waiting time.The method includes obtaining the estimated value that different service types handle the time according to business historical trading data；The queuing number-taking information of client is obtained, the queuing number-taking information includes at least the type of client's transacting business and the reserved information of the client；The estimated value and Queue sequence that the time is handled based on the different service types, calculate the waiting time of the client；According to the waiting time of the client, notification is sent to the client using the information of the client reservation, the notification includes the client corresponding waiting time.Be conducive to the stroke that client arranges oneself using this specification embodiment, greatly promote customer experience, is conducive to the viscosity for increasing bank and client.

Description

A kind of method, apparatus and system for informing the waiting time

Technical field

This specification example scheme belongs to the technical field of bank outlets' business handling more particularly to a kind of informing waits The method, apparatus and system of time.

Background technique

In daily life and work, people need often to arrive bank's transacting business, are one generally existing in bank queuing As.It is fairly simple in the queue discipline of bank outlets' client's transacting business at present, after client has arrived bank outlets, first in queue machine On the number of taking, then handled according to the rotation of number.However, being done in bank outlets since the queue machine number of getting at present Reason business, client may need to wait the long time.In the site of heavy traffic, it is very usual for waiting half an hour Thing.The client of queue number good for online booking, it is not known that oneself needs waiting how long could transacting business.Can thus it make The stroke that client is unable to reasonable arrangement oneself is obtained, is unfavorable for promoting the experience of client's transacting business.

Therefore, needing one kind in the industry can a kind of solution for informing client's waiting time.

Summary of the invention

This specification embodiment is designed to provide a kind of method, apparatus and system for informing the waiting time, can be evaluated whether The time that client probably needs to wait in row number out, and tell estimation result to client, be conducive to client and arrange oneself Stroke promotes the experience of client's transacting business, increases the viscosity of bank and client.

On the one hand, this application provides a kind of methods for informing the waiting time, comprising:

According to business historical trading data, the estimated value that different service types handle the time is obtained；

The queuing number-taking information of client is obtained, the queuing number-taking information includes at least the type of client's transacting business With the reserved information of the client；

The estimated value and Queue sequence that the time is handled based on the different service types, when calculating the waiting of the client Between；

According to the waiting time of the client, notification is sent to the client using the information of the client reservation, The notification includes the client corresponding waiting time.

This specification provide the method another embodiment in, it is described based on the different service types handle when Between estimated value and Queue sequence, calculate the waiting time of the client, comprising:

According to Queue sequence, current all clients are divided into the first client collection and the second client collects, first client Collection includes the client of non-transacting business, and the second client collection includes just in the client of transacting business；

Each client's transacting business time Estimate value, second client is concentrated to concentrate each visitor according to first client Family transacting business time Estimate value and client the time of transacting business, transacting business window number, obtain the client etc. To the time.

In another embodiment of the method that this specification provides, the different service types handle the estimation of time Value is the average value of real data；Alternatively,

The estimated value that the different service types handle the time is a preset time value；Alternatively,

The estimated value that the different service types handle the time is the estimated value obtained by predetermined statistical method.

In another embodiment of the method that this specification provides, the time is handled in the acquisition different service types Estimated value when, also be the estimated value increase a fixed value, formed adjustment after estimated value, the fixed value is from upper one Client handles end and starts the time handled to next client；

Correspondingly, the estimated value and Queue sequence for handling the time based on the different service types, calculates the visitor The waiting time at family includes: that estimated value and Queue sequence after the adjustment of time are handled based on the different service types, calculates institute State the waiting time of client.

This specification provide the method another embodiment in, it is described based on the different service types handle when Between estimated value and Queue sequence, calculate the waiting time of the client, further includes:

Type and the different service types based on client's transacting business handle the estimated value of time, estimation described second Client concentrate client apart from the deadline；

According to described apart from deadline and Queue sequence, the client that first client concentrates is moved into described second Client's concentration updates the first client collection and second client collection, second after the first client collects and updates after being updated Client's collection；

Type, the different service types based on client's transacting business handle the estimated value of time, Queue sequence, estimation It is described be moved into second client concentrate client apart from the deadline；

It is moved into second client described in judgement and concentrates whether client is the client for needing to calculate the waiting time, if It is then to utilize the estimation for handling the time of the type of service for needing to handle apart from deadline and the client of the client Value, obtains the waiting time of the client；If it is not, then based on the first client collection after updating and after updating, the second client collects, root According to described apart from deadline and Queue sequence, the client that the first client after the update concentrates is moved into after the update the Two clients concentrate, and update first client collection and second client collection, after being updated the first client collect and update after the Two clients collection；Type, the different service types based on client's transacting business handle the estimated value of time, Queue sequence, estimate Be moved into described in calculation the second client after the update concentrate client apart from the deadline, until it is described be moved into the update after It is the client for needing to calculate the waiting time that second client, which concentrates client,.

This specification provide the method another embodiment in, it is described according to described apart from deadline and queuing Sequentially, the client that first client concentrates second client is moved into concentrate, comprising:

Compare described apart from the deadline, chooses corresponding client, the corresponding client includes completing from the distance In time by preset rules select one apart from deadline corresponding client；

Based on Queue sequence, by first client concentrate highest priority client come the corresponding client it Afterwards, it concentrates the client of highest priority to be moved into second client first client to concentrate, while described corresponding Client concentrates from second client and deletes.

It is described to pass through in advance in the deadline from described in another embodiment of the method that this specification provides If regular one selected is apart from deadline corresponding client, comprising:

Choose the corresponding client of the minimum value in the deadline；Alternatively,

Choose with the minimum value in the deadline meet following formula apart from deadline corresponding client:

t_j-t_i< ε

Wherein, t_jIndicate it is described in the deadline one apart from deadline, t_iIndicate described in the deadline Minimum value, ε indicate error threshold values.

In another embodiment of the method that this specification provides, the waiting time of the client is the client The difference of the estimated value for handling the time for the type of service for needing to handle apart from deadline and the client.

This specification provide the method another embodiment in, it is described apart from the deadline be from start obtain visitor Time corresponding to the queuing number-taking information at family handles the time required for completion to client traffic.

It is described just to correspond to site in the client of transacting business in another embodiment of the method that this specification provides Window, the window number of the site is dynamic change, the dynamic change include increase window and reduce window.

On the other hand, this specification embodiment also provides a kind of device for informing the waiting time, and described device includes:

Business handling time Estimate module, when being handled for obtaining different service types according to business historical trading data Between estimated value；

Queueing message obtains module, and for obtaining the queuing number-taking information of client, the queuing number-taking information is included at least The type of client's transacting business and the reserved information of the client；

Waiting time computing module, for handling the estimated value and Queue sequence of time based on the different service types, Calculate the waiting time of the client；

Inform waiting time module, for the waiting time according to the client, using the client reservation information to The client sends notification, and the notification includes the client corresponding waiting time.

In another embodiment for the described device that this specification provides, the waiting time computing module, comprising:

Current all clients are divided into the first client collection and for according to Queue sequence by the first division unit of client Two clients collection, the first client collection include the client of non-transacting business, and the second client collection includes just in transacting business Client；

Waiting time first obtains unit, for concentrating each client's transacting business time Estimate according to first client Value, second client concentrate each client's transacting business time Estimate value and the client time of transacting business, transacting business Window number, obtain the waiting time of the client.

In another embodiment for the described device that this specification provides, the waiting time computing module, further includes:

Current all clients are divided into the first client collection and for according to Queue sequence by the second division unit of client Two clients collection, the first client collection include the client of non-transacting business, and the second client collection includes just in transacting business Client；

Apart from the first evaluation unit of deadline, for based on client's transacting business type and the different service types Handle the estimated value of time, estimate second client concentrate client apart from the deadline；

Client processing unit, for, apart from deadline and Queue sequence, first client being concentrated according to described Client is moved into second client and concentrates, and the first client collection and second client collection is updated, first after being updated The second client collects after client's collection and update；

Apart from the second evaluation unit of deadline, for the type based on client's transacting business, the different service types Handle estimated value, the Queue sequence of time, be moved into described in estimation second client concentrate client apart from the deadline；

The second obtaining unit of waiting time described be moved into second client and concentrate whether client is needs for judging The client of waiting time is calculated, if it is, utilizing the industry for needing to handle apart from deadline and the client of the client The estimated value for handling the time of service type, obtains the waiting time of the client；If it is not, then being collected based on the first client after updating Collect with the second client after update, according to described apart from deadline and Queue sequence, the first client after the update is concentrated The second client concentrates after client is moved into the update, updates the first client collection and second client collection, is updated The second client collects after the first client collects and updates afterwards；When type, the different service types based on client's transacting business are handled Between estimated value, Queue sequence, be moved into described in estimation the second client after the update concentrate client apart from the deadline, directly To be moved into the second client after the update to concentrate client be the client for needing to calculate the waiting time to described.

In another embodiment for the described device that this specification provides, the client processing unit, comprising:

Customer Acquisition unit chooses corresponding client, corresponding client's packet for more described apart from the deadline One selected in the deadline by preset rules is included from described apart from deadline corresponding client；

First client is concentrated the client of highest priority to come by client's buanch unit for being based on Queue sequence After the corresponding client, concentrates the client of highest priority to be moved into second client first client and concentrates, The corresponding client is concentrated from second client simultaneously and is deleted.

In another embodiment for the described device that this specification provides, the Customer Acquisition unit, comprising:

Selection unit, for choosing the corresponding client of the minimum value in the deadline；Alternatively, for selection and institute State the minimum value in the deadline meet following formula apart from deadline corresponding client:

t_j-t_i< ε

On the other hand, this specification embodiment provides a kind of equipment for informing the waiting time, including processor and for depositing Store up processor-executable instruction memory, when described instruction is executed by the processor realization the following steps are included:

On the other hand, this specification embodiment provides a kind of system for informing the waiting time, including at least one processor And the memory of storage computer executable instructions, the processor realize any one above-mentioned implementation when executing described instruction The step of example the method.

The method, apparatus and system for a kind of informing waiting time that this specification embodiment provides, by obtaining client's Queuing number-taking information obtains the estimated value that different service types handle the time using business historical trading data, is then based on visitor The type of family transacting business, different service types handle the estimated value of time, Queue sequence, calculate the waiting time of client and announcement Person in charge of reception at ceremonies family needs the time waited.Using each embodiment of this specification, it is estimated that client probably needs in row number To time, be conducive to the stroke that client arranges oneself, promote the experience of client's transacting business, increase the viscous of bank and client Property.

Detailed description of the invention

In order to illustrate more clearly of this specification embodiment or technical solution in the prior art, below will to embodiment or Attached drawing needed to be used in the description of the prior art is briefly described, it should be apparent that, the accompanying drawings in the following description is only The some embodiments recorded in this specification, for those of ordinary skill in the art, in not making the creative labor property Under the premise of, it is also possible to obtain other drawings based on these drawings.

Fig. 1 is a kind of flow diagram of the one embodiment for informing waiting time method that this specification provides；

Fig. 2 is a kind of idiographic flow schematic diagram for informing waiting time embodiment that this specification provides；

Fig. 3 is another idiographic flow schematic diagram for informing waiting time embodiment that this specification provides；

Fig. 4 is a kind of modular structure schematic diagram of the one embodiment for informing waiting time device that this specification provides；

Fig. 5 is a kind of modular structure schematic diagram of the one embodiment for informing waiting time system that this specification provides.

Specific embodiment

In order to make those skilled in the art more fully understand the technical solution in this specification, below in conjunction with this explanation Attached drawing in book embodiment is clearly and completely described the technical solution in this specification embodiment, it is clear that described Embodiment be only a part of the embodiment in this specification, instead of all the embodiments.Base in this manual one A or multiple embodiments, every other reality obtained by those of ordinary skill in the art without making creative efforts Example is applied, the range of this specification embodiment protection all should belong to.

In daily life and work, people need often to arrive bank's transacting business, are one generally existing in bank queuing As.It is fairly simple in the queue discipline of bank outlets' client's transacting business at present, after client has arrived bank outlets, first in queue machine On the number of taking, then handled according to the rotation of number.However, being done in bank outlets since the queue machine number of getting at present Reason business, client may need to wait the long time.In the site of heavy traffic, it is very usual for waiting half an hour Thing.The client of queue number good for online booking, it is not known that oneself needs waiting how long could transacting business.Can thus it make The stroke that client is unable to reasonable arrangement oneself is obtained, causes customer experience bad, the viscosity of bank and client are lower.

Correspondingly, this specification embodiment provides a kind of method for informing the waiting time, it can be by obtaining client's Queuing number-taking information obtains the estimated value that different service types handle the time using business historical trading data, is then based on and does The type of reason business, different service types handle the estimated value of time, Queue sequence, estimate client and probably need in row number The time of waiting is advantageous for the stroke that client arranges oneself in this way, promotes the experience of client's transacting business, increases bank and visitor The viscosity at family.

This specification embodiment is illustrated by taking a specific application scenarios as an example below.Specifically, Fig. 1 is this A kind of flow diagram of the one embodiment for informing waiting time method that specification provides.Although present description provides such as Following embodiments or method operating procedure shown in the drawings or apparatus structure, but exist based on routine or without creative labor Less operating procedure or modular unit after may include more in the method or device or part merging.In logicality In the step of there is no necessary causalities or structure, the execution sequence of these steps or the modular structure of device are not limited to this theory Bright book embodiment or execution shown in the drawings sequence or modular structure.The dress in practice of the method or modular structure It sets, server or end product are in application, can be according to embodiment or method shown in the drawings or modular structure progress sequence Execute or it is parallel execute (such as parallel processor or multiple threads environment, even include distributed treatment, server The implementation environment of cluster).

Certainly, the description of following embodiments does not constitute limit to other technical solutions extended to based on this specification System.

A kind of specific embodiment is as shown in Figure 1, Fig. 1 is the one of a kind of informing waiting time method that this specification provides The flow diagram of a embodiment, the method may include:

S1: according to business historical trading data, the estimated value that different service types handle the time is obtained.

On bank counter, the time of handling of different service types depends primarily on the proficiency of teller, banking stream The reaction time of journey and banking system.Bank cashier in long-term duplicate work, substantially can skilled quick transacting business, Namely teller's difference is little to the differentia influence for handling the time of each business.The operation flow of each bank is more stable, The reaction time of banking system is also more stable.So on bank counter, time difference base that the difference of same business is handled This very little.So the statistics that different service types handle the time can accurately be reflected by the huge transaction history data of bank Rule.Thus one reasonable estimated value of time can be handled to each counter service.

In this specification one or more embodiment, the estimated value that different service types handle the time can be actual sample The average value of data is also possible to a preset time value, so that business handling time value arrives this time value range zero Interior probability is the probability value of an artificial settings, or is also possible to estimating by other predetermined statistical method acquisitions Evaluation, herein with no restriction.Wherein, the estimated value of business handling time is a preset time value, so that when business handling Between value zero within the scope of this time value probability be one artificial settings probability value, specifically utilize historical trading data The set for actually handling the time of a certain business (for example withdrawal) is obtained, then time samples set is handled from this and estimates one A business handling time Estimate value.It is, using the probability distribution in probability theory so that estimated value meet it is small in sample set It is equal to the probability value being manually set in the ratio that the sample number for being equal to estimated value accounts for entire sample number.

It should be noted that different service types handle the estimated value of time in this specification one or more embodiment It can be and first estimate and be stored in database, when needed, direct lookup database finds that the business is corresponding to handle the time. Alternatively, being also possible to be estimated when needed, herein with no restriction.

In this specification one or more embodiment, when the acquisition different service types handle the estimated value of time, Also increase a fixed value for the estimated value, forms estimated value after adjustment, the fixed value is to handle knot from a upper client Beam starts the time handled to next client；Correspondingly, the estimated value for handling the time based on the different service types And Queue sequence, calculating the client to start the time of transacting business includes: to handle the time based on the different service types Estimated value and Queue sequence after adjustment calculate the time that the client starts transacting business.That is, obtaining different business When type handles the estimated value of time, it may be considered that increase a fixed value, the fixed value is to handle knot from a upper client Beam starts the time handled to next client, can give one reasonable estimated value of this time according to the actual situation.

S2: obtaining the queuing number-taking information of client, and the queuing number-taking information includes at least client's transacting business The reserved information of type and the client.

In this specification one or more embodiment, when client comes bank outlets' transacting business, before queue machine, Ke Yitong It crosses and swipes the card, brushes card or recognition of face and other biological recognition methods (such as fingerprint recognition) number of taking, bank's background system are tested Client is checked whether in current Queue sequence after demonstrate,proving client identity, if client, in current Queue sequence, refusal client takes Number；If client is not in current Queue sequence, queue machine can be handled normally to the present customers clients at this time all business Tabs.Preferably, the business that queue machine can be handled first to the present customers customer historical number of taking, can reduce client in this way Search the time of business option card.If client needs to handle new business, can directly jump back to main menu go to search it is described new The tabs of business.Preferably, after client chooses the business to be handled, client can reserve client's hand by input equipment Machine number or other contact methods, to inform client's waiting time, after setting reserved contact method, queue machine is according to mesh The Queue sequence of preceding site generates for client and is lined up serial number.

In this specification one or more embodiment, after bank's background system verifies client identity, black name can also be carried out Single, anti money washing is checked, is not passed through if checked, and can limit the range of client's transacting business.

S3: the estimated value and Queue sequence of time are handled based on the different service types, calculates the waiting of the client Time.

In this specification one or more embodiment, it is described based on the different service types handle the time estimated value and Queue sequence calculates the waiting time of the client, comprising: firstly, according to Queue sequence, current all clients are divided into the One client collection and the second client collection, the first client collection include the client of non-transacting business, and the second client collection includes just In the client of transacting business；Secondly, type and the different service types based on client's transacting business handle the estimation of time Value, estimate second client concentrate client apart from the deadline；Again, suitable apart from deadline and queuing according to described The client that first client concentrates is moved into second client and concentrated by sequence, updates the first client collection and described the Two clients collection, the second client collects after the first client collects and updates after being updated；Type then, based on client's transacting business, The different service types handle the estimated value of time, Queue sequence, estimate that the client for concentrating first client moves Enter to second client concentration client apart from the deadline；Finally, being moved into second client described in judgement concentrates visitor Whether family is the client for needing to calculate the waiting time, if it is, using the client apart from deadline and the client The estimated value for handling the time for the type of service for needing to handle, obtains the waiting time of the client；If it is not, then based on updating First client collection and the second client collects after updating afterwards, according to described apart from deadline and Queue sequence, by after the update the The second client concentrates after the client that one client concentrates is moved into the update, updates the first client collection and second client Collection, the second client collects after the first client collects and updates after being updated；Type, the different business based on client's transacting business Type handles the estimated value of time, Queue sequence, and the distance of the second client concentration client after the update is moved into described in estimation Deadline, until described, to be moved into the second client after the update to concentrate client be the client for needing to calculate the waiting time.

Wherein, the window that site is just corresponded in the client of transacting business.Client is from the beginning of apart from the deadline Time corresponding to the queuing number-taking information of acquisition client handles the time required for completion to client traffic, including client needs The estimated value and the estimated value the time required to client's transacting business of waiting time.Further, client apart from the deadline Can be in analogue window queuing, come the client before him used in the transacting business of deadline and existing customer Time sum.The waiting time of client is the type of service for needing to handle apart from deadline and the client of the client The estimated value for handling the time difference.

In this specification one or more embodiment, according to described apart from deadline and Queue sequence, by described first The client that client concentrates is moved into second client and concentrates, comprising: and it is more described apart from the deadline, choose corresponding visitor Family, the corresponding client include from described in the deadline by preset rules select one apart from the deadline pair The client answered；Based on Queue sequence, by first client concentrate highest priority client come the corresponding client it Afterwards, it concentrates the client of highest priority to be moved into second client first client to concentrate, while described corresponding Client concentrates from second client and deletes.

Wherein, from described in the deadline by preset rules select one apart from deadline corresponding visitor Family, comprising: choose the corresponding client of the minimum value in the deadline；Alternatively, choose with it is described in the deadline Minimum value meet following formula apart from deadline corresponding client:

t_j-t_i< ε (1)

It should be noted that under normal circumstances, during queuing, the window number of site is dynamic change, described Dynamic change includes increasing window and reduction window.

In this specification one or more embodiment, it is described based on the different service types handle the time estimated value and Queue sequence calculates the waiting time of the client, current all clients can also be divided into the first visitor according to Queue sequence Family collection and the second client collection, the first client collection include the client of non-transacting business, and the second client collection includes doing The client of reason business；Then, each client's transacting business time Estimate value, second client are concentrated according to first client Concentrate each client's transacting business time Estimate value and client the time of transacting business, transacting business window number, obtain institute State the waiting time of client.Specifically, all clients before the client for needing to calculate the waiting time are divided into according to Queue sequence First client collection and the second client collection, the first client collection include the client of non-transacting business, and the second client collection includes Just in the client of transacting business, the time Estimate value of handling for the business that the first client concentrates each client to be handled is added, note It for T1, concentrates each client's transacting business time Estimate value and the time of its transacting business to subtract each other the second client, obtains the Two clients concentrate the business handling remaining time of each client, and the second client is concentrated to the business handling remaining time of each client It is added, is denoted as T2, the sum for being then added T1 with T2 is denoted as T, using T divided by the window number of current site transacting business, calculates Waiting time of the quotient out as client.The waiting time of client can also be obtained by other methods in some embodiments, This specification is not construed as limiting this.

S4: it according to the waiting time of the client, is sent using the information of the client reservation to the client and informs letter Breath, the notification includes the client corresponding waiting time.

It, can be pre- by client after the waiting time for obtaining the client in this specification one or more embodiment The phone number stayed perhaps other contact methods with short message mode or liaison mode by the client estimated inform waiting time to Client.

In some embodiments, after bank's background system sends default prompting message to client, client, which will do it answer, is Before no accurate arrival specified window, it is unable to reaching on the time if client replies or replies reaching on the time but without reaching on the time, It is regarded as client and abandons this handling.

It, can be based on actually handling time and estimation before it should be noted that when certain client handles finishing service Value, amendment are lined up the waiting time estimated value of posterior client.Alternatively, can also be utilized when certain client handles finishing service The method of this specification embodiment re-evaluates the remaining waiting time for waiting client.

A kind of method for informing waiting time that this specification embodiment provides, is handled by being estimated according to historical data Different service types need the time spent, are then based on these estimated values and estimate what client probably needed to wait in row number Time, and tell estimation result to client, be conducive to the stroke that client arranges oneself, promote the experience of client's transacting business, Increase the viscosity of bank and client.

In order to further verify the practicability and feasibility of this method, this specification additionally provided using above scheme One embodiment, Fig. 2 are a kind of idiographic flow schematic diagrams for informing waiting time embodiment that this specification provides.Such as Fig. 2 institute Show, in the implement scene, client A passes through in bank outlets' number of taking, bank's background system verifying client identity and checks visitor Not in current Queue sequence, the reserved information of client is phone number at family, and the estimated value that different service types handle the time is The average value of real data, not considering to handle since a upper client handles end to next client in this embodiment needs The time to be waited.The detailed process of embodiment and steps are as follows:

(1) bank outlets client all at present is divided by two parts according to bank outlets' custom queueing sequence: be lined up not The client set B of transacting business and just in the client set C of transacting business.Assuming that being lined up n in the client set B of non-transacting business A client's sequence are as follows: B₁,B₂,…,B_n, just have m client (being equivalent to m window) respectively in the client set C of transacting business For C₁,C₂,…,C_m。

(2) estimation just in the client set C of transacting business each client apart from the deadline, each client's The maximum value of two values can be equal to apart from the deadline, in order to avoid what is estimated negative value occurs apart from the deadline, this two A value be respectively zero and client institute transacting business handle time Estimate value and client has handled the difference of time.Assuming that handling M client's is respectively t apart from the deadline in the client set C of business₁,t₂,…,t_m。

(3) compare just in the client set C of transacting business each client apart from the deadline, when finding distance and completing Between client corresponding to minimum value, will be lined up in the client set B of non-transacting business and be lined up preceding B_iIt comes behind the client, And B_iIt is moved into just in the client set C of transacting business, obtains B_iApart from the deadline, while by it is described distance complete Client corresponding to time minimum value deletes from C, updates the client set B for being lined up non-transacting business and just in transacting business Client set C.Assuming that t₁,t₂,…,t_mMiddle minimum value is t₁, then minimum value t is found₁Corresponding client C₁, by B₁Come client C₁ Below, by C₁It is removed from C, and B₁It is moved into just in the client set C of transacting business, at this time client B₁Distance complete Time is (t₁+B₁The estimated value of business handling time), update the client set B for being lined up non-transacting business and just in transacting business Client set C.

(4) step (3) are repeated, according in priority orders successively the client set B the non-transacting business of queuing Client is moved into just in the client set C of transacting business, and successively obtains B_iApart from the deadline, do not handled until being lined up The client set B of business is sky, obtains gathering apart from the deadline for all clients, is denoted as D.

(5) it using the estimated value for handling the time apart from deadline and different service types of client in D, obtains client and opens The time that the client of acquisition starts transacting business is passed through phone number as the waiting time of client by the time of beginning transacting business Inform client.Assuming that client D in D_iApart from the deadline be T_i, then the client starts the time of transacting business as (T_i-D_iIndustry The estimated value of time is handled in business), i.e. the waiting time of client is (T_i-D_iThe estimated value of business handling time).

It should be noted that under normal circumstances, the window number of site is dynamic change, if it is possible to find the site Window number changing rule can embody this changing rule in step (3).If 12 half window i can be closed at noon, If that having client's is more than 12 noon half apart from deadline estimated value, it will be deleted window i at this time, window i will be come And it is discharged to apart from the client that deadline estimated value is more than 12 noon half according to Queue sequence other just in the window of processing business Mouthful.Correspondingly, can also increase window, increased window can correspond to an Air Passenger family, be 0 apart from the deadline, then It can be executed according to step (3) to step (5), concrete implementation mode is referred to the description of related method embodiment, It does not repeat one by one herein.

In another embodiment of this specification, when obtaining the estimated value of business handling time, a fixed value can be added, This fixed value is mainly to handle the time for needing to wait, Ke Yigen since a upper client handles end to next client According to actual conditions, one reasonable estimated value of this time is given.For example this fixed value is p, then in above-mentioned steps (2) and (3) In, when calculating client is apart from the deadline, to consider this time factor.It is assumed that handling industry in step (2) M are just being respectively t apart from the deadline in the client of transacting business in the client set C of business₁,t₂,…,t_mIn already have accounted for Fixed value p, then client B in step (3)₁Apart from the deadline be (t₁+p+B₁The estimated value of business handling time).Specifically Implementation is referred to the description of related method embodiment, does not repeat one by one herein.

It should be noted that in some embodiments, in the client set C of transacting business, thering is the distance of client to complete The value t of time_j, so that t_jWith in client set C at a distance from client the deadline minimum value t_i, meet t_j-t_i< ε, is arranged at this time Time value t can also be come by being lined up preceding client in the client set of the non-transacting business of team_jBehind corresponding client.Its In, ε is a very small value, may be defined as error threshold values.

This specification additionally provides another specific embodiment using above scheme, and Fig. 3 is the another of this specification offer A kind of idiographic flow schematic diagram for informing waiting time embodiment.As shown in figure 3, client A is in bank's net in the implement scene The point number of taking, bank's background system verifying client identity pass through and check client not in current Queue sequence, client reservation letter Breath is phone number, different service types handle the time estimated value be real data average value, do not examine in this embodiment Consider and handles the time for needing to wait since a upper client handles end to next client.The detailed process and step of embodiment It is rapid as follows:

(1) bank outlets client all at present is divided by two parts according to bank outlets' custom queueing sequence: be lined up not The client set B of transacting business and just in the client set C of transacting business.Assuming that being lined up n in the client set B of non-transacting business A client's sequence are as follows: B₁,B₂,…,B_n, m client's (being equivalent to m window) difference just in the client set C of transacting business For C₁,C₂,…,C_m。

(2) the time Estimate value of handling of the business to be handled of each client in the client set B of non-transacting business is added, It is obtained and be denoted as T1, meanwhile, by when the handling of the business to be handled of each client just in the client set C of transacting business Between estimated value be added, it is obtained and be denoted as T2, wherein each client to be handled just in the client set C of transacting business The maximum value of business handled time Estimate value and can be equal to two values, the two values are zero and client institute transacting business respectively It handles time Estimate value and client has handled the difference of time.

(3) T1 obtained in step (2) is added with T2, it is obtained be denoted as T, handled using T divided by current site The window number of business, waiting time of the calculated quotient as client will inform client by phone number the acquisition waiting time.

It should be noted that the formula in the various embodiments described above is only a kind of schematical expression formula, it can basis Actual needs is adjusted and deforms to the separate equations, and the embodiment of the present application does not limit specifically.

The result shows that implementing the scheme provided using the application, it is estimated that client probably needs to wait in row number Time, and tell estimation result to client, be conducive to the stroke that client arranges oneself, promote the body of client's transacting business It tests, increases the viscosity of bank and client.

Based on the method for informing waiting time described above a kind of, this specification one or more embodiment also provides one Kind informs the device of waiting time.The device may include the system (packet for having used this specification embodiment the method Include distributed system), software (application), module, component, server, client etc. and combine the necessary device for implementing hardware. Device such as the following examples institute based on same innovation thinking, in one or more embodiments of this specification embodiment offer It states.Since the implementation that device solves the problems, such as is similar to method, the implementation of the specific device of this specification embodiment can With referring to the implementation of preceding method, overlaps will not be repeated.Used below, term " unit " or " module " can be real The combination of the software and/or hardware of existing predetermined function.Although device described in following embodiment is preferably realized with software, But the realization of the combination of hardware or software and hardware is also that may and be contemplated.

Specifically, Fig. 4 is a kind of modular structure of the one embodiment for informing waiting time device that this specification provides Schematic diagram, as shown in figure 4, a kind of device for informing waiting time that this specification provides includes: business handling time Estimate mould Block 121, queueing message obtain module 122, and waiting time computing module 123 informs waiting time module 124.

Business handling time Estimate module 121 can be used for obtaining different service types according to business historical trading data Handle the estimated value of time；

Queueing message obtains module 122, can be used for obtaining the queuing number-taking information of client, the queuing number-taking information is extremely The reserved information of type including client's transacting business and the client less；

Waiting time computing module 123 can be used for handling estimated value and the row of time based on the different service types Team's sequence, calculates the waiting time of the client；

It informs waiting time module 124, can be used for the waiting time according to the client, utilize the client reservation Information sends notification to the client, and the notification includes the client corresponding waiting time.

Wherein, the waiting time computing module 123 may include obtaining the first division unit of client and waiting time first Obtain unit, wherein

The first division unit of client, can be used for according to Queue sequence, and current all clients are divided into the first client collection Collect with the second client, the first client collection includes the client of non-transacting business, and the second client collection includes handling industry The client of business；

Waiting time first obtains unit can be used for concentrating each client's transacting business time according to first client Estimated value, second client concentrate each client's transacting business time Estimate value and client the time of transacting business, handle The window number of business obtains the waiting time of the client.

Wherein, the waiting time computing module 123 can also include the second division unit of client, apart from the deadline the One evaluation unit, client processing unit, apart from the second obtaining unit of the second evaluation unit of deadline and waiting time, In,

The second division unit of client, can be used for according to Queue sequence, and current all clients are divided into the first client collection Collect with the second client, the first client collection includes the client of non-transacting business, and the second client collection includes handling industry The client of business；

Apart from the first evaluation unit of deadline, it can be used for type and the different business based on client's transacting business Type handles the estimated value of time, estimate second client concentrate client apart from the deadline；

Client processing unit can be used for being collected first client apart from deadline and Queue sequence according to described In client be moved into second client and concentrate, the first client collection and second client collection are updated, after being updated The second client collects after first client collection and update；

Apart from the second evaluation unit of deadline, it can be used for type based on client's transacting business, the different business Type handles the estimated value of time, Queue sequence, when being moved into the distance completion of the second client concentration client described in estimation Between；

The second obtaining unit of waiting time, can be used for judging it is described be moved into second client concentrate client whether be Need to calculate the client of waiting time, if it is, needing to handle apart from deadline and the client using the client Type of service the estimated value for handling the time, obtain the waiting time of the client；If it is not, then based on the first visitor after updating The second client collects after family collection and update, and according to described apart from deadline and Queue sequence, the first client after the update is collected In client be moved into the second client after the update and concentrate, update the first client collection and second client collection, obtain The second client collects after the first client collects and updates after update；Type, the different service types based on client's transacting business are done The estimated value of time, Queue sequence are managed, when being moved into the second client after the update described in estimation the distance of client being concentrated to complete Between, until described, to be moved into the second client after the update to concentrate client be the client for needing to calculate the waiting time.

Wherein, the client processing unit may include Customer Acquisition unit and client's buanch unit, wherein

Customer Acquisition unit can be used for choosing corresponding client, the corresponding visitor apart from the deadline described in comparison Family include from described in the deadline by preset rules select one apart from deadline corresponding client；

Client's buanch unit can be used for that first client is concentrated to the client of highest priority based on Queue sequence After coming the corresponding client, concentrates the client of highest priority to be moved into second client first client and collect In, while the corresponding client is concentrated from second client and is deleted.

Wherein, the Customer Acquisition unit may include selection unit, wherein

t_j-t_i< ε (2)

A kind of device for informing waiting time that this specification embodiment provides, is handled by being estimated according to historical data Different service types need the time spent, are then based on these estimated values and estimate what client probably needed to wait in row number Time, and tell estimation result to client, be conducive to the stroke that client arranges oneself, promote the experience of client's transacting business, Increase the viscosity of bank and client.

It should be noted that device described above can also include other embodiment party according to the description of embodiment of the method Formula, concrete implementation mode are referred to the description of related method embodiment, do not repeat one by one herein.

It is above-mentioned that this specification specific embodiment is described.Other embodiments are in the scope of the appended claims It is interior.In some cases, the movement recorded in detail in the claims or step can be come according to the sequence being different from embodiment It executes and desired result still may be implemented.In addition, process depicted in the drawing not necessarily require show it is specific suitable Sequence or consecutive order are just able to achieve desired result.In some embodiments, multitasking and parallel processing be also can With or may be advantageous.

Method or apparatus described in above-described embodiment that this specification provides can realize that business is patrolled by computer program It collects and records on a storage medium, the storage medium can be read and be executed with computer, realize this specification embodiment institute The effect of description scheme.Therefore, this specification also provides a kind of equipment for informing the waiting time, including processor and for storing The memory of processor-executable instruction, when described instruction is executed by the processor realize the following steps are included:

The storage medium may include the physical unit for storing information, usually by after information digitalization again with benefit The media of the modes such as electricity consumption, magnetic or optics are stored.It may include: that letter is stored in the way of electric energy that the storage medium, which has, The device of breath such as, various memory, such as RAM, ROM；The device of information is stored in the way of magnetic energy such as, hard disk, floppy disk, magnetic Band, core memory, magnetic bubble memory, USB flash disk；Using optical mode storage information device such as, CD or DVD.Certainly, there are also it Readable storage medium storing program for executing of his mode, such as quantum memory, graphene memory etc..

It should be noted that equipment described above can also include other embodiment party according to the description of embodiment of the method Formula.Concrete implementation mode is referred to the description of related method embodiment, does not repeat one by one herein.

This specification embodiment provide it is above-mentioned it is a kind of inform the waiting time method, apparatus, equipment can be in computer In corresponding program instruction executed by processor to realize, such as realized using the c++ language of windows operating system at the end PC, Linux system is realized or other are for example realized using android, iOS system programming language in intelligent terminal, Yi Jiji Realized in the processing logic of quantum computer etc..A kind of one embodiment of the system for informing waiting time that this specification provides In, Fig. 5 is a kind of modular structure schematic diagram of the one embodiment for informing waiting time system that this specification provides, such as Fig. 5 Shown, a kind of system for informing waiting time that this specification provides may include processor 131 and for storage processor The memory 132 of executable instruction, processor 131 and memory 132 complete mutual communication by bus 133；

The processor 131 is used to call the program instruction in the memory 132, to execute the above-mentioned informing waiting time Method provided by embodiment of the method, for example, according to business historical trading data, obtain different service types and handle the time Estimated value；The queuing number-taking information of client is obtained, the queuing number-taking information includes at least the class of client's transacting business The reserved information of type and the client；The estimated value and Queue sequence of time are handled based on the different service types, calculate institute State the waiting time of client；According to the waiting time of the client, sent using the information of the client reservation to the client Notification, the notification include the client corresponding waiting time.

It should be noted that specification system described above can also include it according to the description of related method embodiment His embodiment, concrete implementation mode are referred to the description of embodiment of the method, do not repeat one by one herein.In the application Various embodiments are described in a progressive manner, and the same or similar parts between the embodiments can be referred to each other, often What a embodiment stressed is the difference from other embodiments.For hardware+program class embodiment, Since it is substantially similar to the method embodiment, so being described relatively simple, related place is said referring to the part of embodiment of the method It is bright.

This specification embodiment is not limited to meet industry communication standard, standard computer data processing sum number According to situation described in storage rule or this specification one or more embodiment.The right way of conduct is made in certain professional standards or use by oneself In formula or the practice processes of embodiment description embodiment modified slightly also may be implemented above-described embodiment it is identical, it is equivalent or The implementation result being anticipated that after close or deformation.Using these modifications or deformed data acquisition, storage, judgement, processing side The embodiment of the acquisitions such as formula still may belong within the scope of the optional embodiment of this specification embodiment.

In the 1990s, the improvement of a technology can be distinguished clearly be on hardware improvement (for example, Improvement to circuit structures such as diode, transistor, switches) or software on improvement (improvement for method flow).So And with the development of technology, the improvement of current many method flows can be considered as directly improving for hardware circuit. Designer nearly all obtains corresponding hardware circuit by the way that improved method flow to be programmed into hardware circuit.Cause This, it cannot be said that the improvement of a method flow cannot be realized with hardware entities module.For example, programmable logic device (Programmable Logic Device, PLD) (such as field programmable gate array (Field Programmable Gate Array, FPGA)) it is exactly such a integrated circuit, logic function determines device programming by user.By designer Voluntarily programming comes a digital display circuit " integrated " on a piece of PLD, designs and makes without asking chip maker Dedicated IC chip.Moreover, nowadays, substitution manually makes IC chip, this programming is also used instead mostly " is patrolled Volume compiler (logic compiler) " software realizes that software compiler used is similar when it writes with program development, And the source code before compiling also write by handy specific programming language, this is referred to as hardware description language (Hardware Description Language, HDL), and HDL is also not only a kind of, but there are many kind, such as ABEL (Advanced Boolean Expression Language)、AHDL(Altera Hardware Description Language)、Confluence、CUPL(Cornell University Programming Language)、HDCal、JHDL (Java Hardware Description Language)、Lava、Lola、MyHDL、PALASM、RHDL(Ruby Hardware Description Language) etc., VHDL (Very-High-Speed is most generally used at present Integrated Circuit Hardware Description Language) and Verilog.Those skilled in the art also answer This understands, it is only necessary to method flow slightly programming in logic and is programmed into integrated circuit with above-mentioned several hardware description languages, The hardware circuit for realizing the logical method process can be readily available.

Controller can be implemented in any suitable manner, for example, controller can take such as microprocessor or processing The computer for the computer readable program code (such as software or firmware) that device and storage can be executed by (micro-) processor can Read medium, logic gate, switch, specific integrated circuit (Application Specific Integrated Circuit, ASIC), the form of programmable logic controller (PLC) and insertion microcontroller, the example of controller includes but is not limited to following microcontroller Device: ARC 625D, Atmel AT91SAM, Microchip PIC18F26K20 and Silicone Labs C8051F320 are deposited Memory controller is also implemented as a part of the control logic of memory.It is also known in the art that in addition to Pure computer readable program code mode is realized other than controller, can be made completely by the way that method and step is carried out programming in logic Controller is obtained to come in fact in the form of logic gate, switch, specific integrated circuit, programmable logic controller (PLC) and insertion microcontroller etc. Existing identical function.Therefore this controller is considered a kind of hardware component, and to including for realizing various in it The device of function can also be considered as the structure in hardware component.Or even, it can will be regarded for realizing the device of various functions For either the software module of implementation method can be the structure in hardware component again.

System, device, module or the unit that above-described embodiment illustrates can specifically realize by computer chip or entity, Or it is realized by the product with certain function.It is a kind of typically to realize that equipment is computer.Specifically, computer for example may be used Think personal computer, laptop computer, vehicle-mounted human-computer interaction device, cellular phone, camera phone, smart phone, individual Digital assistants, media player, navigation equipment, electronic mail equipment, game console, tablet computer, wearable device or The combination of any equipment in these equipment of person.

Although this specification one or more embodiment provides the method operating procedure as described in embodiment or flow chart, It but may include more or less operating procedure based on conventional or without creativeness means.The step of being enumerated in embodiment Sequence is only one of numerous step execution sequence mode, does not represent and unique executes sequence.Device in practice or When end product executes, can be executed according to embodiment or the execution of method shown in the drawings sequence or parallel (such as it is parallel The environment of processor or multiple threads, even distributed data processing environment).The terms "include", "comprise" or its Any other variant is intended to non-exclusive inclusion so that include the process, methods of a series of elements, product or Equipment not only includes those elements, but also including other elements that are not explicitly listed, or further include for this process, Method, product or the intrinsic element of equipment.In the absence of more restrictions, being not precluded is including the element There is also other identical or equivalent elements in process, method, product or equipment.The first, the second equal words are used to indicate name Claim, and does not indicate any particular order.

For convenience of description, it is divided into various modules when description apparatus above with function to describe respectively.Certainly, implementing this The function of each module can be realized in the same or multiple software and or hardware when specification one or more, it can also be with The module for realizing same function is realized by the combination of multiple submodule or subelement etc..Installation practice described above is only It is only illustrative, for example, in addition the division of the unit, only a kind of logical function partition can have in actual implementation Division mode, such as multiple units or components can be combined or can be integrated into another system or some features can be with Ignore, or does not execute.Another point, shown or discussed mutual coupling, direct-coupling or communication connection can be logical Some interfaces are crossed, the indirect coupling or communication connection of device or unit can be electrical property, mechanical or other forms.

The present invention be referring to according to the method for the embodiment of the present invention, the process of device (system) and computer program product Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.

These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates, Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or The function of being specified in multiple boxes.

These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one The step of function of being specified in a box or multiple boxes.

In a typical configuration, calculating equipment includes one or more processors (CPU), input/output interface, net Network interface and memory.

Memory may include the non-volatile memory in computer-readable medium, random access memory (RAM) and/or The forms such as Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM).Memory is computer-readable medium Example.

Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data. The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM), Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage, graphene stores or other Magnetic storage device or any other non-transmission medium, can be used for storage can be accessed by a computing device information.According to herein In define, computer-readable medium does not include temporary computer readable media (transitory media), such as the data of modulation Signal and carrier wave.

It will be understood by those skilled in the art that this specification one or more embodiment can provide as method, system or calculating Machine program product.Therefore, this specification one or more embodiment can be used complete hardware embodiment, complete software embodiment or The form of embodiment combining software and hardware aspects.Moreover, this specification one or more embodiment can be used at one or It is multiple wherein include computer usable program code computer-usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) on the form of computer program product implemented.

All the embodiments in this specification are described in a progressive manner, same and similar portion between each embodiment Dividing may refer to each other, and each embodiment focuses on the differences from other embodiments.Especially for system reality For applying example, since it is substantially similar to the method embodiment, so being described relatively simple, related place is referring to embodiment of the method Part explanation.In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", The description of " specific example " or " some examples " etc. means specific features described in conjunction with this embodiment or example, structure, material Or feature is contained at least one embodiment or example of this specification.In the present specification, to the signal of above-mentioned term Property statement be necessarily directed to identical embodiment or example.Moreover, particular features, structures, materials, or characteristics described It may be combined in any suitable manner in any one or more of the embodiments or examples.In addition, without conflicting with each other, this The technical staff in field can be by the spy of different embodiments or examples described in this specification and different embodiments or examples Sign is combined.

The foregoing is merely the embodiments of this specification one or more embodiment, are not limited to book explanation Book one or more embodiment.To those skilled in the art, this specification one or more embodiment can have various Change and variation.All any modification, equivalent replacement, improvement and so within the spirit and principles of the present application should all include Within scope of the claims.

Claims

1. a kind of method for informing the waiting time characterized by comprising

The queuing number-taking information of client is obtained, the queuing number-taking information includes at least type and the institute of client's transacting business State the reserved information of client；

The estimated value and Queue sequence that the time is handled based on the different service types, calculate the waiting time of the client；

According to the waiting time of the client, notification is sent to the client using the information of the client reservation, it is described Notification includes the client corresponding waiting time.

2. a kind of method for informing the waiting time as described in claim 1, which is characterized in that described to be based on the different business Type handles the estimated value and Queue sequence of time, calculates the waiting time of the client, comprising:

According to Queue sequence, current all clients are divided into the first client collection and the second client collects, the first client Ji Bao The client of non-transacting business is included, the second client collection includes just in the client of transacting business；

Concentrate each client's transacting business time Estimate value, second client that each client is concentrated to do according to first client Manage business hours estimated value and client the time of transacting business, transacting business window number, when obtaining the waiting of the client Between.

3. a kind of method for informing the waiting time as described in claim 1, which is characterized in that the different service types are handled The estimated value of time is the average value of real data；Alternatively,

4. a kind of method for informing the waiting time as described in claim 1, which is characterized in that in the acquisition different business class When type handles the estimated value of time, also increase a fixed value for the estimated value, forms estimated value after adjustment, the fixed value It is the time handled since a upper client handles end to next client；

Correspondingly, the estimated value and Queue sequence for handling the time based on the different service types, calculates the client's Waiting time includes: that estimated value and Queue sequence after the adjustment of time are handled based on the different service types, calculates the visitor The waiting time at family.

5. a kind of method for informing the waiting time as described in claim 1, which is characterized in that described to be based on the different business Type handles the estimated value and Queue sequence of time, calculates the waiting time of the client, further includes:

Type and the different service types based on client's transacting business handle the estimated value of time, estimate second client Concentrate client apart from the deadline；

According to described apart from deadline and Queue sequence, the client that first client concentrates is moved into second client Concentration updates the first client collection and second client collection, the second client after the first client collects and updates after being updated Collection；

Type, the different service types based on client's transacting business handle the estimated value of time, Queue sequence, described in estimation Be moved into second client concentrate client apart from the deadline；

It is moved into second client described in judgement and concentrates whether client is the client for needing to calculate the waiting time, if it is, Using the estimated value for handling the time of the type of service for needing to handle apart from deadline and the client of the client, obtain The waiting time of the client；If it is not, then based on update after the first client collection and update after the second client collect, according to it is described away from From deadline and Queue sequence, the second client collects after the client that the first client after the update concentrates is moved into the update In, the first client collection and second client collection are updated, the second client collects after the first client collects and updates after being updated； Type, the different service types based on client's transacting business handle the estimated value of time, Queue sequence, estimate the immigration After to the update the second client concentrate client apart from the deadline, until it is described be moved into the update after the second client collect Middle client is the client for needing to calculate the waiting time.

6. a kind of method for informing the waiting time as claimed in claim 5, which is characterized in that described to be completed according to the distance The client that first client concentrates is moved into second client and concentrated by time and Queue sequence, comprising:

Compare it is described choose corresponding client apart from the deadline, the corresponding client includes from described apart from the deadline In by preset rules select one apart from deadline corresponding client；

Based on Queue sequence, after the client of first client concentration highest priority is come the corresponding client, First client concentrates the client of highest priority to be moved into second client and concentrates, at the same the corresponding client from Second client, which concentrates, to delete.

7. a kind of method for informing the waiting time as claimed in claim 6, which is characterized in that described from when the distance completion Between in by preset rules select one apart from deadline corresponding client, comprising:

t_j-t_i< ε

Wherein, t_jIndicate it is described in the deadline one apart from deadline, t_iIndicate described minimum in the deadline Value, ε indicate error threshold values.

8. a kind of method for informing the waiting time as claimed in claim 5, which is characterized in that the waiting time of the client is The difference of the estimated value for handling the time of the type of service for needing to handle apart from deadline and the client of the client.

9. the method for informing waiting time as described in claim 5-8 any one a kind of, which is characterized in that described apart from complete It is when being handled required for completion from the time corresponding to the queuing number-taking information for starting to obtain client to client traffic at the time Between.

10. the method for informing waiting time as described in any one of claim 2 and 5 a kind of, which is characterized in that it is described The client of transacting business corresponds to the window of site, and the window number of the site is dynamic change, and the dynamic change includes increasing Adding window mouth and reduction window.

11. a kind of device for informing the waiting time, described device include:

Business handling time Estimate module, for obtaining different service types and handling the time according to business historical trading data Estimated value；

Queueing message obtains module, and for obtaining the queuing number-taking information of client, the queuing number-taking information includes at least described The reserved information of the type of client's transacting business and the client；

Waiting time computing module is calculated for being handled the estimated value and Queue sequence of time based on the different service types The waiting time of the client；

Waiting time module is informed, for the waiting time according to the client, using the information of the client reservation to described Client sends notification, and the notification includes the client corresponding waiting time.

12. a kind of device for informing the waiting time as claimed in claim 11, which is characterized in that the waiting time calculates mould Block, comprising:

The first division unit of client, for according to Queue sequence, current all clients to be divided into the first client collection and the second visitor Family collection, the first client collection include the client of non-transacting business, and the second client collection includes just in the client of transacting business；

Waiting time first obtains unit, for according to first client concentrate each client's transacting business time Estimate value, Second client concentrate each client's transacting business time Estimate value and client the time of transacting business, transacting business window Mouth number, obtains the waiting time of the client.

13. a kind of device for informing the waiting time as claimed in claim 11, which is characterized in that the waiting time calculates mould Block, further includes:

The second division unit of client, for according to Queue sequence, current all clients to be divided into the first client collection and the second visitor Family collection, the first client collection include the client of non-transacting business, and the second client collection includes just in the client of transacting business；

Client processing unit is used for according to described apart from deadline and Queue sequence, the client that first client is concentrated It is moved into second client to concentrate, updates the first client collection and second client collection, the first client after being updated The second client collects after collection and update；

Apart from the second evaluation unit of deadline, handled for the type based on client's transacting business, the different service types The estimated value of time, Queue sequence, be moved into described in estimation second client concentrate client apart from the deadline；

The second obtaining unit of waiting time described be moved into second client and concentrate whether client is to need to calculate for judging The client of waiting time, if it is, utilizing the service class for needing to handle apart from deadline and the client of the client The estimated value for handling the time of type, obtains the waiting time of the client；If it is not, then based on the first client collection after updating and more Second client collection after new, according to described apart from deadline and Queue sequence, the client that the first client after the update is concentrated It is moved into the second client after the update to concentrate, updates the first client collection and second client collection, the after being updated The second client collects after one client collection and update；Type, the different service types based on client's transacting business handle the time Estimated value, Queue sequence, be moved into described in estimation the second client after the update concentrate client apart from the deadline, until institute Stating the second client after being moved into the update and concentrating client is the client for needing to calculate the waiting time.

14. a kind of device for informing the waiting time as claimed in claim 13, which is characterized in that the client processing unit, Include:

Customer Acquisition unit chooses corresponding client for more described apart from the deadline, the corresponding client include from It is described in the deadline by preset rules select one apart from deadline corresponding client；

Client's buanch unit comes the client of first client concentration highest priority described for being based on Queue sequence After corresponding client, concentrates the client of highest priority to be moved into second client first client and concentrate, simultaneously The corresponding client is concentrated from second client and is deleted.

15. a kind of device for informing the waiting time as claimed in claim 14, which is characterized in that the Customer Acquisition unit, Include:

Selection unit, for choosing the corresponding client of the minimum value in the deadline；Alternatively, for choose with it is described away from Meet the corresponding client of deadline with a distance from following formula from minimum value in the deadline:

t_j-t_i< ε

16. a kind of equipment for informing the waiting time, which is characterized in that including processor and be used for storage processor executable instruction Memory, when described instruction is executed by the processor realize the following steps are included:

17. a kind of system for informing the waiting time, which is characterized in that can be held including at least one processor and storage computer The memory of row instruction, the processor realize the step of any one of claim 1-10 the method when executing described instruction Suddenly.