CN109377633A - A kind of queue number generation method and terminal device - Google Patents
A kind of queue number generation method and terminal device Download PDFInfo
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- CN109377633A CN109377633A CN201811421788.8A CN201811421788A CN109377633A CN 109377633 A CN109377633 A CN 109377633A CN 201811421788 A CN201811421788 A CN 201811421788A CN 109377633 A CN109377633 A CN 109377633A
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- 238000004590 computer program Methods 0.000 claims description 16
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- 238000010586 diagram Methods 0.000 description 9
- 238000004458 analytical method Methods 0.000 description 6
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
Abstract
The present invention provides a kind of queue number generation method, device and terminal devices, suitable for technical field of data processing, first is handled to the first duration needed for transacting business this method comprises: recording based on business handling and calculating the first user, and multiple Receptionist processing first are calculated to the second duration needed for transacting business difference based on transaction log；Based on the first duration and the second duration, the first user is calculated in each Receptionist and handles first to third duration needed for transacting business difference；Obtain the 4th duration needed for multiple Subscriber Queue carry out business handling respectively in multiple Receptionists；The smallest Receptionist of the sum of corresponding third duration and the 4th duration is filtered out from multiple Receptionists, and generates queue number of the Receptionist uniquely in corresponding Subscriber Queue.The invention enables each row numbers can realize the regulation of the work equilibrium to Receptionist, ensure that the business handling efficiency of each Receptionist maximizes, improves the efficiency of whole business handling.
Description
Technical field
The invention belongs to technical field of data processing more particularly to queue number generation method and terminal devices.
Background technique
Present bank counter row number mode of calling out the numbers all is that multiple sales counters share queue number and call out the numbers, when some window
When having handled the business of existing customer, it is just directly client's transacting business of next queue number in row number Client queue, but
In actual conditions, different Receptionist processing business abilities is different, all than more intractable as the business for borrowing or lending money class,
The ratio that may be handled for Receptionist stronger for some abilities is very fast, but may need for most of Receptionist
More time-triggered protocol is wanted, simultaneously because existing queue number is directly generated according to the sequence of client's number of taking, therefore
If be all direct writing it is random be next queue number, the treatment effeciency of Receptionist can be made to be difficult to obtain maximumlly
It utilizes, so that the efficiency that bank handles entire counter service is lower.
Summary of the invention
In view of this, the embodiment of the invention provides a kind of queue number generation method and terminal device, it is existing to solve
Bank counter business row number and business processing mode inefficiency in technology, so that the problem that business handling whole efficiency is lower.
The first aspect of the embodiment of the present invention provides a kind of queue number generation method, comprising:
Obtain multiple Receptionists transaction log and the first user wait the number of taking first to transacting business and
Business handling record；
First user, which is calculated, based on business handling record handles described first to needed for transacting business first
Duration, and the multiple Receptionist processing described first is calculated to needed for transacting business difference based on the transaction log
The second duration；
Based on first duration and second duration, calculates first user and done in each Receptionist
Described first is managed to third duration needed for transacting business difference；
The 4th duration needed for multiple Subscriber Queue carry out business handling respectively in the multiple Receptionist is obtained,
In, each Subscriber Queue uniquely corresponds to a Receptionist；
The corresponding third duration is filtered out from the multiple Receptionist and the sum of the 4th duration is the smallest
Receptionist, and generate queue number of first user in the unique corresponding Subscriber Queue of the Receptionist.
The second aspect of the embodiment of the present invention provides a kind of terminal device, and the terminal device includes memory, processing
Device, the computer program that can be run on the processor is stored on the memory, and the processor executes the calculating
Following steps are realized when machine program.
Obtain multiple Receptionists transaction log and the first user wait the number of taking first to transacting business and
Business handling record；
First user, which is calculated, based on business handling record handles described first to needed for transacting business first
Duration, and the multiple Receptionist processing described first is calculated to needed for transacting business difference based on the transaction log
The second duration；
Based on first duration and second duration, calculates first user and done in each Receptionist
Described first is managed to third duration needed for transacting business difference；
The 4th duration needed for multiple Subscriber Queue carry out business handling respectively in the multiple Receptionist is obtained,
In, each Subscriber Queue uniquely corresponds to a Receptionist；
The corresponding third duration is filtered out from the multiple Receptionist and the sum of the 4th duration is the smallest
Receptionist, and generate queue number of first user in the unique corresponding Subscriber Queue of the Receptionist.
The third aspect of the embodiment of the present invention provides a kind of queue number generating means, comprising:
Record obtains module, the first user's for obtaining the transaction log of multiple Receptionists and wait the number of taking
First records to transacting business and business handling；
First duration calculation module handles described first for calculating first user based on business handling record
The multiple Receptionist processing described the is calculated to the first duration needed for transacting business, and based on the transaction log
One to the second duration needed for transacting business difference；
Second duration calculation module calculates described first and uses for being based on first duration and second duration
Described first is handled to third duration needed for transacting business difference in each Receptionist in family；
Duration obtains module, carries out business handling difference institute in the multiple Receptionist for obtaining multiple Subscriber Queue
The 4th duration needed, wherein each Subscriber Queue uniquely corresponds to a Receptionist；
It arranges in numerical order generation module, for filtering out the corresponding third duration and described the from the multiple Receptionist
The smallest Receptionist of the sum of four durations, and first user is generated in the unique corresponding Subscriber Queue of the Receptionist
In queue number.
The fourth aspect of the embodiment of the present invention provides a kind of computer readable storage medium, comprising: is stored with computer
Program, which is characterized in that the computer program realizes queue number generation method as described above when being executed by processor
Step.
Existing beneficial effect is the embodiment of the present invention compared with prior art: considering in actual conditions, each sales counter
Personnel are different to the processing capacity of different business, while each the actual conditions wait the number of taking user when carrying out business handling are not
Together, the two factors can all cause the number of taking user is practical to carry out processing time generation difference required when business handling, therefore be
The entire sales counter row number of raising and the whole efficiency of business handling, the embodiment of the present invention can be respectively set one for each Receptionist
A unique corresponding Subscriber Queue, Receptionist only need to carry out business handling to its unique corresponding Subscriber Queue, herein
On the basis of, the situation of handling to difference to transacting business of then comprehensive counter personnel+wait the number of taking user, and practical arranged
Number Subscriber Queue the case where carry out the load balancing regulation of each Receptionist business handling work, preferentially will the number of taking user
Among distribution to the Subscriber Queue of the business handling remaining time most short the smallest Receptionist of workload, and generate corresponding row
Team's number ensure that each Receptionist so that row number can realize the regulation of the work equilibrium to Receptionist every time
Business handling efficiency maximizes, and improves the efficiency of whole business handling.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is only of the invention some
Embodiment for those of ordinary skill in the art without any creative labor, can also be according to these
Attached drawing obtains other attached drawings.
Fig. 1 is the implementation process schematic diagram for the queue number generation method that the embodiment of the present invention one provides；
Fig. 2 is the implementation process schematic diagram of queue number generation method provided by Embodiment 2 of the present invention；
Fig. 3 is the implementation process schematic diagram for the queue number generation method that the embodiment of the present invention three provides；
Fig. 4 is the implementation process schematic diagram for the queue number generation method that the embodiment of the present invention four provides；
Fig. 5 is the implementation process schematic diagram for the queue number generation method that the embodiment of the present invention five provides；
Fig. 6 is the structural schematic diagram for the queue number generating means that the embodiment of the present invention six provides；
Fig. 7 is the schematic diagram for the terminal device that the embodiment of the present invention seven provides.
Specific embodiment
In being described below, for illustration and not for limitation, the tool of such as particular system structure, technology etc is proposed
Body details, to understand thoroughly the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specific
The present invention also may be implemented in the other embodiments of details.In other situations, it omits to well-known system, device, electricity
The detailed description of road and method, in case unnecessary details interferes description of the invention.
In order to illustrate technical solutions according to the invention, the following is a description of specific embodiments.
To facilitate the understanding of the present invention, first the embodiment of the present invention is briefly introduced herein:
Fig. 1 shows the implementation flow chart of the queue number generation method of the offer of the embodiment of the present invention one, and details are as follows: examining
The time of handling for considering a business is codetermined by user and Receptionist, the Receptionist of different business processing capacity
With the user of different characters, cognitive ability, it can all lead to the difference of business handling time, therefore, in order to maximize Receptionist
Treatment effeciency, can be of both comprehensive counter personnel and user because usually predicting to handle customer service institute in the embodiment of the present invention
The time needed, while in view of carrying out being randomly assigned for customer service processing using only a common Subscriber Queue, it can be difficult
To guarantee the maximization of Receptionist treatment effeciency, therefore can be to each Receptionist setting individual one in the embodiment of the present invention
A Subscriber Queue, on this basis, in each distributing user row number, all according to the above-mentioned user predicted in each sales counter people
Required time when transacting business is handled to be screened at member, determines that processing user waits for that duration needed for transacting business is most short
Receptionist, and user is distributed to row number generation is carried out among the corresponding Subscriber Queue of the Receptionist, so that often
The secondary row number to user is all the regulation of the load balancing to each Receptionist, so that the business handling efficiency of Receptionist obtains
It maximizes, improves the efficiency of whole business handling, details are as follows:
S101 obtains the first industry to be handled of the transaction log of multiple Receptionists and the first user wait the number of taking
Business and business handling record.
Wherein, transaction log refers to that Receptionist records the processing of its processed various businesses, including to this
Number of processes and the duration of cost per treatment of a little business etc., such as to the processing record of loan transaction and to the deposit or the withdrawal
Processing record etc., it is theoretically each since the time of the different processing business of bank counter personnel ability is also not quite similar
The transaction log of Receptionist be all it is different, it is available every by the analysis to these transaction log
Processing capacity of a Receptionist to every kind of business.Business handling record refers to doing for the various businesses that user handled in bank
Reason record due to the personality of each user, is recognized including handling number and handle spent duration etc. every time to these business
Know ability difference, even therefore same business, different users the time required when handling can also have larger difference, because
This handles the analysis of record to customer service, available user to the actual conditions of every kind of business handling how.Business processing
Record and business handling record, can read from the system of bank and obtain.First choosing when transacting business refers to user's number of taking
Select this time needed for the business handled.
S102 records the first user of calculating based on business handling and handles first to the first duration needed for transacting business, and
Multiple Receptionist processing first are calculated to the second duration needed for transacting business difference based on transaction log.
Wherein, first when a length of user carry out the duration of estimating when handling business handling, second when a length of Receptionist
It carries out estimating duration when handling business processing.It as the above analysis, can be from Receptionist+user in the embodiment of the present invention
Two aspects come integrate estimate each Receptionist handle a certain user to duration needed for transacting business, therefore the present invention is implemented
Example first can influence to user's personality, cognitive ability to business handling and Receptionist traffic handing capacity is quantified,
With calculate it is above-mentioned two estimate duration, specifically:
In order to realize the quantization of the influence to user's personality, cognitive ability to business handling, the embodiment of the present invention can basis
User's history handles record to be handled, if wherein including the record of handling for treating transacting business, basis should industry be handled
Business handles record to carry out estimating for the first duration, and the first duration can be such as calculated by the way of averagely handling duration,
Processing calculating can be carried out using some other algorithm, not limited herein, treat doing for transacting business if not including wherein
Reason record, then can using user couple to when transacting business related/similar some business when handling record to carry out first
Long estimates, wherein specific predictor method can be same as described above, not limits herein.In order to Receptionist to business at
The quantization of reason ability, to estimate the time needed for it handles a certain specific transactions for a certain Receptionist, the present invention is implemented
Regular meeting is handled according to the transaction log of Receptionist, i.e., can in Receptionist transaction log to be processed
The history number of processes of business and each handling duration are analyzed, and duration calculation can such as be averaging processing, or
It is analyzed etc. using some other algorithm, the second duration that Receptionist treats processing business is obtained, equally, if at history
The processing record that transacting business is not treated in reason record, then can be related/similar to transacting business using Receptionist pair
Some business processing record to carry out estimating for the second duration, predictor method can be with above-mentioned second duration predictor method phase
Together, it not limits herein.
S103 is based on the first duration and the second duration, and calculating the first user, in each Receptionist to handle first pending
Third duration needed for reason business difference.
Since the first obtained duration and the second duration are estimated both for the one-sided duration of Receptionist or user, but
The duration for actually treating transacting business processing is codetermined on both side by Receptionist and user, therefore the embodiment of the present invention
Comprehensive analysis can be carried out according to the first duration and the second duration, obtain end user and handled at each Receptionist wait handle
Business respectively needed for estimate duration.Wherein specific duration analysis method can not be limited herein by technical staff's sets itself
It is fixed, the corresponding weight coefficient of every kind of duration is including but not limited to such as preset, two durations are carried out further according to weight coefficient
Weight calculation, to obtain final third duration.
S104 obtains the 4th duration needed for multiple Subscriber Queue carry out business handling respectively in multiple Receptionists,
In, each Subscriber Queue uniquely corresponds to a Receptionist.
Wherein, the 4th duration refers to that Receptionist estimates total duration to its corresponding Subscriber Queue progress business handling.
The Subscriber Queue of unique alignment processing is provided in the embodiment of the present invention to each Receptionist, according to practical bank queue feelings
Condition anticipated that ground, and in practical applications, user may not be come the corresponding Subscriber Queue length of Receptionist when carrying out the number of taking
Zero, i.e., when user is come the number of taking, with regard to having there is other, the number of taking user's Receptionist arrange in numerical order, and to sales counter people
The equally loaded of member's load, it is meant that need to guarantee as much as possible that each Receptionist estimates handling duration to its Subscriber Queue
It is close, therefore when the queue number for carrying out the number of taking user generates, the embodiment of the present invention can obtain each Receptionist in fact
Total duration is estimated in the processing of border corresponding Subscriber Queue, to provide data basis for subsequent analysis.
Wherein, the acquisition of the 4th duration, either by technical staff according to carrying out estimating the case where Subscriber Queue and hand
What the case where moving input, being also possible to the algorithm and Subscriber Queue according to technical staff's default settings was calculated, this
Place not limits, and including but not limited to such as presets a single user default duration by technical staff, and will be in Subscriber Queue
The number of users for including defaults duration multiplied by the single user, to obtain corresponding 4th duration of Subscriber Queue, or according to this
Two to five related embodiment of inventive embodiments carries out the calculating of the 4th duration.
S105 filters out the smallest sales counter people of the sum of corresponding third duration and the 4th duration from multiple Receptionists
Member, and generate queue number of first user in the Receptionist uniquely corresponding Subscriber Queue.
Obtain Receptionist Subscriber Queue processing estimate total duration after, it is added with third duration
If obtaining that its Subscriber Queue theoretically is added in the number of taking user, how total duration needed for alignment processing business is workload
How.In order to realize the equilibrium regulation to each Receptionist load, the number of taking user can preferentially be arranged in by the embodiment of the present invention
Among the sum of third duration and the 4th the duration Subscriber Queue of the smallest Receptionist, even if being somebody's turn to do with guaranteeing for the number of taking user to be added
In Subscriber Queue, the workload of whole all Receptionists is also not much different, so that the business of Integral counter personnel
Treatment effeciency has obtained maximized promotion.When wherein specifically generating queue number, directly read last in corresponding Subscriber Queue
One queue number, and add the group of the generation number of a taking user to number.
It as an embodiment of the present invention, can be each sales counter in order to distinguish the Subscriber Queue of different Receptionists
A unique corresponding non-numeric number is arranged in personnel, is corresponding in the addition of each queue number when generating queue number
Number.
In the embodiment of the present invention, it is contemplated that in actual conditions, each Receptionist is different to the processing capacity of different business,
Each the actual conditions wait the number of taking user when carrying out business handling are different simultaneously, the two factors can all lead to the number of taking user's reality
Border carries out required processing time when business handling and generates difference, therefore in order to improve the whole of entire sales counter row number and business handling
A unique corresponding Subscriber Queue can be respectively set in body efficiency, the embodiment of the present invention for each Receptionist, and Receptionist is only
Business handling need to be carried out to its unique corresponding Subscriber Queue, on this basis, then comprehensive counter personnel+wait the number of taking user
The situation of handling to difference to transacting business, and it is practical the Subscriber Queue of row number the case where, to carry out each cabinet
The load balancing regulation of platform personnel's business handling work, the number of taking user is preferentially distributed to business handling remaining time most casual labourer make
Among the Subscriber Queue of the smallest Receptionist of load, and corresponding queue number is generated, so that row number can be real every time
Now the work equilibrium of Receptionist is regulated and controled, ensure that the business handling efficiency of each Receptionist maximizes, improve entirety
The efficiency of business handling.
A kind of specific implementation of the 4th duration needed for Subscriber Queue carries out business handling is obtained as the embodiment of the present invention
Mode, it is contemplated that the user for the number of taking can be divided into two kinds in actual conditions: one is the second user that the number of taking is being arranged in numerical order,
The third user that business handling is carried out one is the number of taking and just at Receptionist, due to two kinds of users actual conditions not
Together, third user its handled a period of time, therefore carry out handling the time estimate when, third user only needs to estimate it
The remaining duration of business handling, therefore in order to realize the acquisition to the 4th duration of Subscriber Queue, as shown in Fig. 2, of the invention
Embodiment two, comprising:
S201 obtains the 5th duration needed for second user carries out business handling.
Wherein, the 5th duration refers to the second user arranged in numerical order, and carries out it at its corresponding Receptionist and waits handling
The required when handling of business estimates duration, can be using the present invention here to the acquisition methods of the 5th duration without limiting
A kind of method mentioned of embodiment, can also be with reference to the correlation technique in the embodiment of the present invention three to five.
S202 obtains third user and carries out remaining 6th duration of business handling.
Wherein, the 6th duration refers to the third user for carrying out business handling, carries out at its corresponding Receptionist
What business handling also needed estimates duration.Third user and the unique difference of second user are that third user has handled one
The business of section time first can calculate the to the 5th duration calculation method according to above-mentioned therefore in the acquisition of the 6th duration
Three customer services handle required duration, then are subtracted that third user is practical to carry out the consumed duration of business handling, can obtain
To corresponding 6th duration.
S203 is based on the 5th duration and the 6th duration, calculates Subscriber Queue and does in corresponding Receptionist progress business
4th duration needed for reason.
After obtaining the 5th duration and the 6th duration, it is only necessary in the corresponding Subscriber Queue of Receptionist it is all
5th duration of the second user of row number is added with the 6th duration for the third user for carrying out business handling, can be obtained
4th duration needed for Subscriber Queue carries out business handling at corresponding Receptionist.
It is handled at corresponding Receptionist to needed for transacting business as acquisition second user in the embodiment of the present invention two
A kind of concrete methods of realizing of 5th duration, as shown in figure 3, the embodiment of the present invention three, comprising:
S301, obtain the corresponding Receptionist of Subscriber Queue transaction log and second user it is second pending
Reason business and the second business handling record.
S302 is based on transaction log, calculates the corresponding Receptionist processing second of Subscriber Queue to transacting business institute
The 7th duration needed, and recorded based on the second business handling, it calculates second user and handles second to the needed for transacting business the 8th
Duration.
S303 is based on the 7th duration and the 8th duration, calculates second user and does in the corresponding Receptionist of Subscriber Queue
Reason second is to the 5th duration needed for transacting business.
In embodiments of the present invention, to the calculating method to the 5th duration needed for transacting business of second user, essence
It is identical as the embodiment of the present invention one, i.e., it is all the factor in terms of Receptionist traffic handing capacity+user's personality, cognitive ability two
Comprehensive consideration is carried out, only difference is that, Receptionist corresponding to the second user in the embodiment of the present invention is
It is determining, thus in the embodiment of the present invention for second user need to only calculate to handled at its unique corresponding Receptionist to
Transacting business estimates duration, wherein, can specifically to the calculation method of the 7th duration, the 8th duration and the 5th duration
With reference to the embodiment of the present invention one, it will not go into details herein.
As obtaining in the embodiment of the present invention two, third user processing at corresponding Receptionist is remaining to transacting business
A kind of concrete methods of realizing of 6th duration, as shown in figure 4, the embodiment of the present invention four, comprising:
The third of S401, the transaction log and third user that obtain the corresponding Receptionist of Subscriber Queue are pending
Reason business and third business handling record.
S402 is based on transaction log, calculates the corresponding Receptionist processing third of Subscriber Queue and waits for transacting business point
The 9th duration needed for not, and recorded based on third business handling, calculating third user handles third and waits for needed for transacting business
Tenth duration.
S403 is based on the 9th duration and the tenth duration, calculates third user and does in the corresponding Receptionist of Subscriber Queue
Reason third waits for the 11st duration needed for transacting business.
Wherein, the 11st duration is that third user transacting business at corresponding Receptionist estimates duration, meter
Algorithm essence in the embodiment of the present invention one and the embodiment of the present invention three, calculate the first user of the number of taking and arranging in numerical order the
It is identical that two users transacting business at corresponding Receptionist estimates duration, but unlike the embodiment of the present invention one, this
The corresponding Receptionist of third user is determining in inventive embodiments, therefore also only needs to calculate one in the embodiment of the present invention
A 11st duration.Wherein, specifically the calculation method of the 9th duration, the tenth duration and the 11st duration can refer to
The embodiment of the present invention one, it will not go into details herein.
S404 obtains third user in the corresponding Receptionist of Subscriber Queue and handles third when transacting business is consumed
It is long, and the difference of the 11st duration and consumed duration is calculated, obtain the 6th duration.
Determine third user at corresponding Receptionist transacting business estimate duration after, subtracted third
The consumed duration of user's transacting business, can be obtained the residual time length of theoretically third user transacting business.Wherein, due to silver
When the business of a row complete user per treatment, calling out the numbers for next row number user can be all carried out using calling system, it therefore, can
According to the current time got after corresponding the 11st duration of time and calculating of calling out the numbers of third user, third user is calculated
The consumed duration of business handling.
Processing at Receptionist is being corresponded to as second user in the embodiment of the present invention two or the embodiment of the present invention three, is obtained
A kind of concrete methods of realizing to the 5th duration needed for transacting business, it is contemplated that in actual conditions, second to arrange in numerical order is used
Queuing may be abandoned or be missed in family due to various reasons, as long as and second user is abandoned or misses queuing, that is, illustrate its nothing
Method continues business handling, just certainly exists error using the 5th duration that the embodiments of the present invention are estimated at this time, at this time
The situation that inaccuracy is certainly existed to the row number distribution of the number of taking user, causes final Receptionist entirety business handling efficiency can not
It maximizes, therefore accuracy is estimated to the 5th duration in order to improve, as shown in figure 5, the embodiment of the present invention five, comprising:
S501 obtains the real time position of second user, and calculates the probability that second user misses row number based on real time position.
S502 sets zero for the 5th duration if the probability for missing row number is greater than predetermined probabilities threshold value.
In order to realize the acquisition to second user real time position, can pass through in user's number of taking in the embodiment of the present invention
The permission of cell phone software request user's real time position.Due to bank location be it is known, in the reality for getting second user
When position on the basis of, can substantially estimate the time needed for it returns to bank, can such as preset one default speed, and
According to the distance of bank location and real time position, and the speed of default, to calculate the corresponding time for returning to bank.
After obtaining second user and returning to the time of bank, the time for returning to bank can be compared and in the second user
(present invention can be used in the size relation of other second users and the calculated traffic handling time of third user for arranging in numerical order before
The method of embodiment two to four is calculated, and can also have technical staff's designed, designed calculation method), if the time for returning to bank is big
In the traffic handling time, or the time of bank and the difference of the traffic handling time are returned to greater than the threshold that technical staff sets
Value then illustrates that the second user is difficult to return to bank in time and arranges in numerical order, therefore can determine that the second user can be missed at this time
The probability of row number is greater than predetermined probabilities threshold value, on the other hand, can also be by if wanting to realize the refinement to row number probability calculation is missed
Technical staff presets multiple difference ranges of different sizes and the corresponding probability for missing row number is arranged, further according to returning to silver
Difference range locating for the actual difference of capable time and the traffic handling time, to determine that it practical corresponding misses row number
Probability, and determine that it misses the size relation of the probability of row number Yu predetermined probabilities threshold value.Wherein predetermined probabilities threshold value
Occurrence size is set according to actual needs by technical staff.
As an embodiment of the present invention, the embodiments of the present invention five according to second user return to bank's time into
While row misses row number probability calculation, it is contemplated that be also possible to exist simultaneously another situation, i.e., since second user is arranged in numerical order the phase
Between leave bank's hypertelorism, be unwilling that returning bank continues to arrange in numerical order so as to cause second user, second user can be straight at this time
It connects and abandons arranging in numerical order, so that the above-mentioned calculating to the 5th duration is still inaccurate, therefore, in the embodiment of the present invention, comprising: base
In the real time position and bank location of second user, real-time range of the second user apart from bank is calculated.If the real-time range is big
In pre-determined distance threshold value, determine that it misses the probability of row number greater than predetermined probabilities threshold value, and set zero for the 5th duration.
When estimating of user's transacting business is calculated as recording in the embodiments of the present invention one to five based on business handling
It is long, and a kind of concrete methods of realizing for estimating duration based on transaction log calculating Receptionist processing business, this hair
User treats the number of handling of transacting business in being recorded according to business handling in bright embodiment, and handles consuming duration every time
It carries out estimating the calculating of duration, expends apparent abnormal value in duration specifically, can first reject, then be based on remaining value
It averages, obtain corresponding user's transacting business estimates duration, and equally, Receptionist in transaction log is treated
The number of processes of transacting business and each come out expend duration, and the value for first rejecting wherein obvious exception is based on remaining value again and asks
Average value, corresponding Receptionist processing business can be obtained estimates duration.
In embodiments of the present invention, in order to realize the equilibrium regulation to Integral counter personnel's load, to maximize whole cabinet
The business processing efficiency of platform personnel is provided with unique corresponding required Subscriber Queue handled first for each Receptionist, simultaneously
When carrying out Subscriber Queue distribution for the number of taking user and queue number generates, the workload of Receptionist is divided into the number of taking the
One user+second user of arranging in numerical order+just in business processing third user, totally 3 parts are considered, and each section can be same
When from two Receptionist traffic handing capacity+user's personality, cognitive ability dimensions carry out estimating for business handling time, and it is comprehensive
Close the estimation results of three parts, if obtain will the first user of the number of taking when distributing to each Receptionist, the reality of each Receptionist
Border workload, then the first user of the number of taking is distributed to carrying out among the Subscriber Queue of the smallest Receptionist of real work load
Queue number generates, so that each queue number generates practical capacity, the Yong Hushi that can integrate all Receptionists
The actual treatment load of border situation and Receptionist is handled so that work Integral counter personnel's business handling realize it is balanced
The effect of load realizes the maximization of Receptionist business handling efficiency.
Corresponding to the method for foregoing embodiments, Fig. 6 shows queue number generating means provided in an embodiment of the present invention
Structural block diagram, for ease of description, only parts related to embodiments of the present invention are shown.The exemplary queue number of Fig. 6 generates
Device can be the executing subject of the queue number generation method of the offer of previous embodiment one.
Referring to Fig. 6, which includes:
Record obtains module 61, for obtaining the transaction log of multiple Receptionists and wait the first user of the number of taking
First recorded to transacting business and business handling.
First duration calculation module 62 handles described for calculating first user based on business handling record
One to the first duration needed for transacting business, and is calculated described in the multiple Receptionist processing based on the transaction log
First to the second duration needed for transacting business difference.
Second duration calculation module 63 calculates described first for being based on first duration and second duration
User handles described first to third duration needed for transacting business difference in each Receptionist.
Duration obtains module 64, carries out business handling difference in the multiple Receptionist for obtaining multiple Subscriber Queue
The 4th required duration, wherein each Subscriber Queue uniquely corresponds to a Receptionist.
Arrange in numerical order generation module 65, for filtered out from the multiple Receptionist the corresponding third duration with it is described
The smallest Receptionist of the sum of 4th duration, and first user is generated in the unique corresponding user team of the Receptionist
Queue number in column.
Further, duration obtains module, comprising:
First duration sub-acquisition module, for obtaining the 5th duration needed for the second user carries out business handling.
Second duration sub-acquisition module carries out remaining 6th duration of business handling for obtaining the third user.
Based on the 5th duration and the 6th duration, the Subscriber Queue is calculated in the corresponding Receptionist
4th duration needed for carrying out business handling.
Further, the first duration sub-acquisition module, comprising:
Obtain the corresponding Receptionist of the Subscriber Queue transaction log and the second user
Two record to transacting business and the second business handling.
Based on the transaction log, calculate the corresponding Receptionist processing described second of the Subscriber Queue to
7th duration needed for transacting business, and recorded based on second business handling, it calculates the second user and handles institute
Second is stated to the 8th duration needed for transacting business.
Based on the 7th duration and the 8th duration, it is corresponding in the Subscriber Queue to calculate the second user
The Receptionist handles described second to the 5th duration needed for transacting business.
Further, the second duration sub-acquisition module, comprising:
Obtain the corresponding Receptionist of the Subscriber Queue transaction log and the third user
Three record to transacting business and third business handling.
Based on the transaction log, calculates the Subscriber Queue corresponding Receptionist processing third and wait for
9th duration needed for transacting business difference, and recorded based on the third business handling, it calculates the third user and does
It manages the third and waits for the tenth duration needed for transacting business.
Based on the 9th duration and the tenth duration, it is corresponding in the Subscriber Queue to calculate the third user
The third of the Receptionist handling waits for the 11st duration needed for transacting business.
It obtains the third user and handles third industry to be handled in the corresponding Receptionist of the Subscriber Queue
It is engaged in consumed duration, and calculates the difference of the 11st duration and the consumed duration, obtain the 6th duration.
Further, the first duration sub-acquisition module, further includes:
The real time position of the second user is obtained, and the second user is calculated based on the real time position and misses row number
Probability.
If the probability for missing row number is greater than predetermined probabilities threshold value, zero is set by the 5th duration.
Each module realizes the process of respective function in queue number generating means provided in an embodiment of the present invention, can specifically join
The description of embodiment illustrated in fig. 1 one is stated before examination, and details are not described herein again.
It should be understood that the size of the serial number of each step is not meant that the order of the execution order in above-described embodiment, each process
Execution sequence should be determined by its function and internal logic, the implementation process without coping with the embodiment of the present invention constitutes any limit
It is fixed.
Although will also be appreciated that term " first ", " second " etc. are used in some embodiment of the present invention in the text
Various elements are described, but these elements should not be limited by these terms.These terms are used only to an element
It is distinguished with another element.For example, the first table can be named as the second table, and similarly, the second table can be by
It is named as the first table, without departing from the range of various described embodiments.First table and the second table are all tables, but
It is them is not same table.
Fig. 7 is the schematic diagram for the terminal device that one embodiment of the invention provides.As shown in fig. 7, the terminal of the embodiment is set
Standby 7 include: processor 70, memory 71, and the computer that can be run on the processor 70 is stored in the memory 71
Program 72.The processor 70 is realized when executing the computer program 72 in above-mentioned each queue number generation method embodiment
The step of, such as step 101 shown in FIG. 1 is to 105.Alternatively, realization when the processor 70 executes the computer program 72
The function of each module/unit in above-mentioned each Installation practice, such as the function of module 61 to 65 shown in Fig. 6.
The terminal device 7 can be the calculating such as desktop PC, notebook, palm PC and cloud server and set
It is standby.The terminal device may include, but be not limited only to, processor 70, memory 71.It will be understood by those skilled in the art that Fig. 7
The only example of terminal device 7 does not constitute the restriction to terminal device 7, may include than illustrating more or fewer portions
Part perhaps combines certain components or different components, such as the terminal device can also include input sending device, net
Network access device, bus etc..
Alleged processor 70 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processor
Deng.
The memory 71 can be the internal storage unit of the terminal device 7, such as the hard disk or interior of terminal device 7
It deposits.The memory 71 is also possible to the External memory equipment of the terminal device 7, such as be equipped on the terminal device 7
Plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card dodge
Deposit card (Flash Card) etc..Further, the memory 71 can also both include the storage inside list of the terminal device 7
Member also includes External memory equipment.The memory 71 is for storing needed for the computer program and the terminal device
Other programs and data.The memory 71, which can be also used for temporarily storing, have been sent or data to be sent.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of software functional units.
If the integrated module/unit be realized in the form of SFU software functional unit and as independent product sale or
In use, can store in a computer readable storage medium.Based on this understanding, the present invention realizes above-mentioned implementation
All or part of the process in example method, can also instruct relevant hardware to complete, the meter by computer program
Calculation machine program can be stored in a computer readable storage medium, the computer program when being executed by processor, it can be achieved that on
The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation
Code can be source code form, object identification code form, executable file or certain intermediate forms etc..The computer-readable medium
It may include: any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic that can carry the computer program code
Dish, CD, computer storage, read-only memory (Read-Only Memory, ROM), random access memory (Random
Access Memory, RAM), electric carrier signal, telecommunication signal and software distribution medium etc..
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although referring to aforementioned reality
Applying example, invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned each
Technical solution documented by embodiment is modified or equivalent replacement of some of the technical features；And these are modified
Or replacement, the essence of corresponding technical solution is departed from the spirit and scope of the technical scheme of various embodiments of the present invention, it should all
It is included within protection scope of the present invention.
Claims (10)
1. a kind of queue number generation method characterized by comprising
Obtain multiple Receptionists transaction log and the first user wait the number of taking first to transacting business and business
Handle record；
First user, which is calculated, based on business handling record handles described first to the first duration needed for transacting business,
And based on the transaction log calculate the multiple Receptionist handle described first to transacting business respectively needed for the
Two durations；
Based on first duration and second duration, first user is calculated in each Receptionist and handles institute
First is stated to third duration needed for transacting business difference；
Obtain the 4th duration needed for multiple Subscriber Queue carry out business handling respectively in the multiple Receptionist, wherein every
A Subscriber Queue uniquely corresponds to a Receptionist；
The smallest sales counter of the sum of the corresponding third duration and the 4th duration is filtered out from the multiple Receptionist
Personnel, and generate queue number of first user in the unique corresponding Subscriber Queue of the Receptionist.
2. queue number generation method as described in claim 1, which is characterized in that comprising arranging in numerical order in the Subscriber Queue
Second user, and carrying out the third user of business handling, it is described to obtain multiple Subscriber Queue in the multiple sales counter
4th duration needed for personnel carry out business handling respectively, comprising:
Obtain the 5th duration needed for the second user carries out business handling；
It obtains the third user and carries out remaining 6th duration of business handling；
Based on the 5th duration and the 6th duration, calculates the Subscriber Queue and carried out in the corresponding Receptionist
4th duration needed for business handling.
3. queue number generation method as claimed in claim 2, which is characterized in that described to obtain the second user progress industry
The 5th required duration is handled in business, comprising:
Obtain the corresponding Receptionist of the Subscriber Queue transaction log and the second user second to
Transacting business and the second business handling record；
Based on the transaction log, the corresponding Receptionist processing described second of the Subscriber Queue is calculated wait handle
7th duration needed for business, and recorded based on second business handling, it calculates the second user and handles described the
Two to the 8th duration needed for transacting business；
Based on the 7th duration and the 8th duration, it is corresponding described in the Subscriber Queue to calculate the second user
Receptionist handles described second to the 5th duration needed for transacting business.
4. queue number generation method as claimed in claim 2, which is characterized in that described to obtain the third user progress industry
Remaining 6th duration is handled in business, comprising:
The third of the transaction log and the third user that obtain the corresponding Receptionist of the Subscriber Queue waits for
Transacting business and third business handling record；
Based on the transaction log, calculates the Subscriber Queue corresponding Receptionist processing third and wait handling
9th duration needed for business difference, and recorded based on the third business handling, it calculates the third user and handles institute
It states third and waits for the tenth duration needed for transacting business；
Based on the 9th duration and the tenth duration, it is corresponding described in the Subscriber Queue to calculate the third user
The third of Receptionist handling waits for the 11st duration needed for transacting business；
It obtains the third user and handles the third in the corresponding Receptionist of the Subscriber Queue and wait for transacting business
The duration of consuming, and the difference of the 11st duration and the consumed duration is calculated, obtain the 6th duration.
5. queue number generation method as claimed in claim 2 or claim 3, which is characterized in that it is described obtain the second user into
5th duration needed for row business handling, further includes:
The real time position of the second user is obtained, and the second user is calculated based on the real time position and misses the general of row number
Rate；
If the probability for missing row number is greater than predetermined probabilities threshold value, zero is set by the 5th duration.
6. a kind of terminal device, which is characterized in that the terminal device includes memory, processor, is stored on the memory
There is the computer program that can be run on the processor, the processor realizes following step when executing the computer program
It is rapid:
Obtain multiple Receptionists transaction log and the first user wait the number of taking first to transacting business and business
Handle record；
First user, which is calculated, based on business handling record handles described first to the first duration needed for transacting business,
And based on the transaction log calculate the multiple Receptionist handle described first to transacting business respectively needed for the
Two durations；
Based on first duration and second duration, first user is calculated in each Receptionist and handles institute
First is stated to third duration needed for transacting business difference；
Obtain the 4th duration needed for multiple Subscriber Queue carry out business handling respectively in the multiple Receptionist, wherein every
A Subscriber Queue uniquely corresponds to a Receptionist；
The smallest sales counter of the sum of the corresponding third duration and the 4th duration is filtered out from the multiple Receptionist
Personnel, and generate queue number of first user in the unique corresponding Subscriber Queue of the Receptionist.
7. terminal device as claimed in claim 6, which is characterized in that the second use in the Subscriber Queue comprising arranging in numerical order
Family, and the third user of business handling is being carried out, it is described to obtain multiple Subscriber Queue in the progress of the multiple Receptionist
4th duration needed for business handling respectively, comprising:
Obtain the 5th duration needed for the second user carries out business handling；
It obtains the third user and carries out remaining 6th duration of business handling；
Based on the 5th duration and the 6th duration, calculates the Subscriber Queue and carried out in the corresponding Receptionist
4th duration needed for business handling.
8. terminal device as claimed in claim 7, which is characterized in that described to obtain second user progress business handling institute
The 5th duration needed, comprising:
Obtain the corresponding Receptionist of the Subscriber Queue transaction log and the second user second to
Transacting business and the second business handling record；
Based on the transaction log, the corresponding Receptionist processing described second of the Subscriber Queue is calculated wait handle
7th duration needed for business, and recorded based on second business handling, it calculates the second user and handles described the
Two to the 8th duration needed for transacting business；
Based on the 7th duration and the 8th duration, it is corresponding described in the Subscriber Queue to calculate the second user
Receptionist handles described second to the 5th duration needed for transacting business.
9. a kind of queue number generating means characterized by comprising
Record obtain module, for obtain multiple Receptionists transaction log and the first user wait the number of taking first
It is recorded to transacting business and business handling；
First duration calculation module, it is pending for handling described first based on business handling record calculating first user
First duration needed for reason business, and based on the transaction log calculate the multiple Receptionist processing described first to
Second duration needed for transacting business difference；
Second duration calculation module calculates first user and exists for being based on first duration and second duration
Each Receptionist handles described first to third duration needed for transacting business difference；
Duration obtains module, for obtaining multiple Subscriber Queue needed for the multiple Receptionist carries out business handling respectively
4th duration, wherein each Subscriber Queue uniquely corresponds to a Receptionist；
Row number generation module, when for filtering out the corresponding third duration from the multiple Receptionist with the described 4th
The sum of long the smallest Receptionist, and first user is generated in the unique corresponding Subscriber Queue of the Receptionist
Queue number.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists
In when the computer program is executed by processor the step of any one of such as claim 1 to 5 of realization the method.
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