CN103700017A - Method and system for clients to get banking business handling queuing number through voice - Google Patents
Method and system for clients to get banking business handling queuing number through voice Download PDFInfo
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- CN103700017A CN103700017A CN201310690806.3A CN201310690806A CN103700017A CN 103700017 A CN103700017 A CN 103700017A CN 201310690806 A CN201310690806 A CN 201310690806A CN 103700017 A CN103700017 A CN 103700017A
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Abstract
The invention relates to a method and a system for clients to get a banking business handling queuing number through voice. The method and the system are characterized in that the system comprises a mobile phone banking client, a banking business application form processing server and a banking VIP (very important person) service center; a main interface of the mobile phone banking client of a VIP client displays a voice number calling entrance column; the voice can be input through clicking the voice number calling entrance column, the banking VIP service center carries out manual analysis and assists the clients in generating an electronic banking business application form; after the banking business application form processing server generates the electronic banking business application form, an electronic precontract number is given to the client; a mobile phone client broadcasts the precontract success, banking outlets and precontract time through voice. The method and the system have the beneficial effects that the client can obtain the best banking business handling experience, only statutory clients need the signature and copying, and other clients only need to speak and do not need to wait for the banking business handling.
Description
Technical field
The present invention relates to a kind of client with voice get handling bank business queue number technical field, specifically a kind of bank client that makes obtains best user's experiential method and system.
Background technology
Along with the fast development of banks of China industry, the portfolio of bank increases sharply, and the queuing problem of bank outlets is further outstanding, becomes and affects the key factor of client to the satisfaction of bank service.The introducing of queue machine has well solved the queuing problem of bank, has effectively alleviated the pressure of bank outlets, has improved the level of comfort of client when the transacting business of site, and then has improved customer satisfaction.
Chinese patent " 201310671988X " discloses a kind of method and system of mobile phone reservation handling bank business, can accurately inquire about each client and wait the handling bank business time, client can choose free time Duan Dao bank outlets transacting business according to these situations, realizes zero and waits.But there is following point.
1, client is in handling whole business procedure, except necessary signature with making a copy of, also need operating handset bank client to fill in banking application form, for frequent customer, operating handset bank client is filled in banking application form certain difficulty, therefore fails to allow client obtain best user and experiences.
1, for the not special preferential treatment of visitant customer, can not be beneficial to attraction top-tier customer.
2, driving to be difficult to operating handset bank in way, can not realize reservation handling bank business.
3, reserve by phone and need dialogue to disperse spirit, and longer during dialogue, be unfavorable for the safety of driving.
Chinese patent " 2013106621345 " discloses a kind of method and system of quick generation banking application form, it is basis of the present invention, it is tentative that the patented technology that this team has researched and developed has recommended to credit office, Postal Savings, bank, in practice, allow client waiting time reduce 60%, part bank product marketing effectiveness has improved 9 times.
Summary of the invention
Technical assignment of the present invention is to provide a kind of client and with voice, gets the method and system of handling bank business queue number, to realize, allows client obtain best handling bank business experience.Preferably handling bank business is experienced and is referred to, the signature needing except legal client and make a copy of, client only needs to have a word, and just can wait for ground handling bank business.
Client gets method and system for handling bank business queue number with voice, system comprises: Mobile banking's client, banking application form processing server, honored guest service centre of bank.
Mobile banking's client is the visitant customer of bank with login name identification client, on the main interface display voice entrance hurdle of calling out the numbers; Click the described voice entrance hurdle of calling out the numbers and can input voice, honored guest service centre of bank first analyzes this voice from this customer data storehouse, if analyzed successfully, information is sent banking application form processing server to generate electronic banking application form, if analyze unsuccessful, turn manual analysis, auxiliary this client generates electronic banking application form; Banking application form processing server generates after electronic banking application form, provides electronic appointment number to client; Cell-phone customer terminal with voice broadcast preengage successfully, bank outlets, subscription time increases navigation bar simultaneously, in order to client, uses and to navigate to bank outlets.
Primary information is uploaded on Mobile banking's client voice entrance hurdle of calling out the numbers for every 30 seconds, and in the large place of noise, described Mobile banking's client is normally in the bright situation about running through of analyzing speech, and client still can obtain good service.
After Mobile banking's client downloads electric queuing number, if need the banking of banking application form, described Mobile banking's client generates Quick Response Code according to electric queuing number again, with Quick Response Code, at described banking application form processing server, prints banking application form.
Each manual service all intercepts keyword and corresponding voice, is stored in this customer data storehouse, in order to increasing the accuracy rate of analyzing this customer voice.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those skilled in the art, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Accompanying drawing 1 client gets handling bank business queue number flow process with voice.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.Embodiment based in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
EXAMPLE l client gets handling bank business queue number flow process with voice.
Step 1: Mobile banking's client is the visitant customer of bank with login name identification client, on the main interface display voice entrance hurdle of calling out the numbers.
Step 2: click the described voice entrance hurdle of calling out the numbers and can input voice.
Step 3: honored guest service centre of bank first analyzes this voice from this customer data storehouse, if analyzed successfully, send information banking application form processing server to generate electronic banking application form.
Step 4: if analyze unsuccessfully, turn manual analysis, auxiliary this client generates electronic banking application form.
Step 5: banking application form processing server generates after electronic banking application form, provides electronic appointment number to client.
Step 6: cell-phone customer terminal with voice broadcast preengage successfully, bank outlets, subscription time increases navigation bar simultaneously, in order to client, uses and to navigate to bank outlets.
In the present invention, applied specific embodiment principle of the present invention and embodiment are set forth, the explanation of above embodiment is just for helping to understand method of the present invention and core concept thereof; , for one of ordinary skill in the art, according to thought of the present invention, all will change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention meanwhile.
Claims (4)
1. client gets method and system for handling bank business queue number with voice, it is characterized in that, system comprises: Mobile banking's client, banking application form processing server, honored guest service centre of bank;
Described Mobile banking's client is the visitant customer of bank with login name identification client, on the main interface display voice entrance hurdle of calling out the numbers; Click the described voice entrance hurdle of calling out the numbers and can input voice, honored guest service centre of bank first analyzes this voice from this customer data storehouse, if analyzed successfully, information is sent to banking application form processing server generation electronic banking application form; If analyze unsuccessfully, turn manual analysis, auxiliary this client generates electronic banking application form; Banking application form processing server generates after electronic banking application form, provides electronic appointment number to client; Cell-phone customer terminal with voice broadcast preengage successfully, bank outlets, subscription time increases navigation bar simultaneously, in order to client, uses and to navigate to bank outlets;
Primary information is uploaded on described Mobile banking's client voice entrance hurdle of calling out the numbers for every 30 seconds, and in the large place of noise, described Mobile banking's client is normally in the bright situation about running through of analyzing speech, and client still can obtain good service.
2. Mobile banking according to claim 1 client, it is characterized in that, download after electric queuing number, if need the banking of banking application form, described Mobile banking's client generates Quick Response Code according to electric queuing number again, with Quick Response Code, at described banking application form processing server, prints banking application form.
3. the voice according to claim 1 entrance hurdle of calling out the numbers, is characterized in that, shows equally on the net in bank.
4. honored guest service centre of bank according to claim 1, is characterized in that, each manual service all intercepts keyword and corresponding voice, is stored in this customer data storehouse, in order to increasing the accuracy rate of analyzing this customer voice.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310690806.3A CN103700017A (en) | 2013-12-16 | 2013-12-16 | Method and system for clients to get banking business handling queuing number through voice |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310690806.3A CN103700017A (en) | 2013-12-16 | 2013-12-16 | Method and system for clients to get banking business handling queuing number through voice |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103700017A true CN103700017A (en) | 2014-04-02 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201310690806.3A Pending CN103700017A (en) | 2013-12-16 | 2013-12-16 | Method and system for clients to get banking business handling queuing number through voice |
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| Country | Link |
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| CN (1) | CN103700017A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106683253A (en) * | 2016-12-13 | 2017-05-17 | 上海迪爱斯通信设备有限公司 | Job number voice broadcasting system |
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| CN1753083A (en) * | 2004-09-24 | 2006-03-29 | 中国科学院声学研究所 | Phonetic symbol method, system reach audio recognition method and system based on phonetic symbol |
| CN101364977A (en) * | 2007-08-08 | 2009-02-11 | 银河联动信息技术（北京）有限公司 | Remote reserved queue number calling system and method |
| CN101567941A (en) * | 2008-04-25 | 2009-10-28 | 佛山市顺德区顺达电脑厂有限公司 | System and method for real-time voice reservation |
| CN102298929A (en) * | 2010-06-23 | 2011-12-28 | 上海博路信息技术有限公司 | Call center subscriber recognition method based on voice recognition |
| US20130198072A1 (en) * | 2012-01-27 | 2013-08-01 | Nischal M. Piratla | Portable system performing business center operations |
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2013
- 2013-12-16 CN CN201310690806.3A patent/CN103700017A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1753083A (en) * | 2004-09-24 | 2006-03-29 | 中国科学院声学研究所 | Phonetic symbol method, system reach audio recognition method and system based on phonetic symbol |
| CN101364977A (en) * | 2007-08-08 | 2009-02-11 | 银河联动信息技术（北京）有限公司 | Remote reserved queue number calling system and method |
| CN101567941A (en) * | 2008-04-25 | 2009-10-28 | 佛山市顺德区顺达电脑厂有限公司 | System and method for real-time voice reservation |
| CN102298929A (en) * | 2010-06-23 | 2011-12-28 | 上海博路信息技术有限公司 | Call center subscriber recognition method based on voice recognition |
| US20130198072A1 (en) * | 2012-01-27 | 2013-08-01 | Nischal M. Piratla | Portable system performing business center operations |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106683253A (en) * | 2016-12-13 | 2017-05-17 | 上海迪爱斯通信设备有限公司 | Job number voice broadcasting system |
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Application publication date: 20140402 |
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