CN102479401A

CN102479401A - Bank queuing method, system and device based on mobile terminal

Info

Publication number: CN102479401A
Application number: CN2010105705208A
Authority: CN
Inventors: 何金伯; 刘洋
Original assignee: Peking University Founder Group Co Ltd; Beijing Founder Electronics Co Ltd
Current assignee: Peking University Founder Group Co Ltd; Beijing Founder Electronics Co Ltd
Priority date: 2010-11-26
Filing date: 2010-11-26
Publication date: 2012-05-30
Anticipated expiration: 2030-11-26
Also published as: CN102479401B

Abstract

The invention discloses a bank queuing method, system and device based on a mobile terminal, which are used for solving the problem that a user cannot timely acquire the required queuing information in the prior art. The method comprises the steps that a terminal numbering system receives a numbering request sent by a mobile terminal, the numbering request carries selected identification information and service type information of a bank, the numbering request is sent to a numbering machine of the bank according to the identification information of the bank, the numbering machine of the bank is indicated to be the mobile terminal to carry out numbering under the service type, the numbering information returned by the numbering machine of the bank is received, and the numbering information is returned to the mobile terminal. In the embodiment of the invention, the terminal numbering system indicates the numbering machine of the bank to be the mobile terminal to carry out the numbering under the service type according to the numbering request, receives the numbering information returned by the numbering machine of the bank and sends the numbering information to the mobile terminal, so that the user can obtain the required numbering information in time.

Description

A kind of method, system and device of arranging in numerical order based on the bank of portable terminal

Technical field

The present invention relates to wireless communication field, relate in particular to a kind of method, system and device of arranging in numerical order based on the bank of portable terminal.

Background technology

In the prior art, when the user removed transacting business to bank, the user need go to bank in person, through on the row number machine of this bank, click the type of service that will handle arrange in numerical order.The row number machine of bank generates row number information automatically according to the type of service that the user selects, should the output of row number information.The row number information that bank also generates according to the row number machine is held the user's of corresponding row number information business and is handled according to certain inferior ordered pair.

In the prior art; Because the user arranges in numerical order through the row number information that the row number machine that goes to bank to get bank is in person printed; When the bank that user distance is gone is far away; The user can not get access to its required row number information timely, thereby has prolonged the time of user's transacting business, has influenced user's experience.

Summary of the invention

In view of this, the embodiment of the invention provides a kind of method, system and device of arranging in numerical order based on the bank of portable terminal, can not get access to the problem of its needed row number information timely in order to user in the solution prior art.

The method that the bank based on portable terminal that the embodiment of the invention provides arranges in numerical order comprises:

The identification information and the traffic type information of the bank of selection are carried in the row number request that terminal queuing system mobile terminal receive sends in the wherein said row number request;

According to the identification information of said bank, said row number request is sent to the row number machine of said bank, and to indicate the row number machine of said bank be that said portable terminal is arranged in numerical order under said type of service;

Receive the row number information that the row number machine of said bank returns, and said row number information is returned said portable terminal.

A kind of system of arranging in numerical order based on the bank of portable terminal that the embodiment of the invention provides comprises:

The terminal queuing system; Be used for the row number request that mobile terminal receive sends; Carry the identification information and the traffic type information of the bank of selection in the wherein said row number request,, said row number request is sent to the row number machine of said bank according to the identification information of said bank; Receive the row number information that the row number machine of said bank returns, and said row number information is returned said portable terminal;

Said portable terminal is used for sending said row number request to said terminal queuing system;

The row number machine of said bank is used to receive the said row number request that said terminal queuing system sends, and arranges in numerical order under said type of service for said portable terminal, returns said row number information to said terminal queuing system.

A kind of device of arranging in numerical order based on the bank of portable terminal that the embodiment of the invention provides comprises:

Receiver module is used for the row number request that mobile terminal receive sends, and carries the identification information and the traffic type information of the bank of selection in the wherein said row number request, the row number information that the row number machine of reception bank returns;

Sending module; Be used for identification information according to said bank; Said row number request is sent to the row number machine of said bank, and to indicate the row number machine of said bank be that said portable terminal is arranged in numerical order under said type of service, the said row number information that receives is returned said portable terminal.

The embodiment of the invention provides a kind of method, system and device of arranging in numerical order based on the bank of portable terminal; The row number request that this method terminal queuing system mobile terminal receive sends; Wherein carry the identification information and the traffic type information of the bank of selection in this row number request; According to the identification information of this bank,, indicate the row number machine of this bank under this type of service, to arrange in numerical order for this portable terminal with the row number machine that this row number asks to send to this bank; Receive the row number information that the row number machine of this bank returns, and should row number information return this portable terminal.Because the terminal queuing system is according to the row number request in the embodiment of the invention; The row number machine of indication bank is arranged in numerical order under this type of service for this portable terminal; And the row number information returned of the row number machine that receives this bank; Should row number information send to this portable terminal, and therefore not need the user to remove bank's row number in person, and make this user can get access to its needed row number information timely.

Description of drawings

The process that Fig. 1 arranges in numerical order for the bank based on portable terminal that the embodiment of the invention provides;

Fig. 2 sends to this portable terminal for this terminal queuing system that the embodiment of the invention provides with the identification information of each bank that self preserves and the traffic type information that each bank provides, and this portable terminal sends the process of row number request;

The traffic table that the row number machine that Fig. 3 provides this terminal queuing system to receive this bank for the embodiment of the invention sends, and the process that this traffic table is handled;

The detailed process that Fig. 4 arranges in numerical order for the bank based on portable terminal that the embodiment of the invention provides;

Bank's queuing system that Fig. 5 provides for the embodiment of the invention based on portable terminal;

Bank's row number device that Fig. 6 provides for the embodiment of the invention based on portable terminal.

Embodiment

Below in conjunction with Figure of description, the embodiment of the invention is described in detail.

The process that Fig. 1 arranges in numerical order for the bank based on portable terminal that the embodiment of the invention provides specifically may further comprise the steps:

S101: the row number request that terminal queuing system mobile terminal receive sends, carry the identification information and the traffic type information of the bank of selection in wherein should row number asking.

In embodiments of the present invention; When the user arranges in numerical order in bank through this portable terminal; Will send to this terminal queuing system earlier should the row number request, carries the traffic type information of the transacting business of wanting of identification information and this user selection of the bank of this user's selection in wherein should row number request.

S102:, this row number request is sent to the row number machine of this bank, and indicate the row number machine of this bank under this type of service, to arrange in numerical order for this portable terminal according to the identification information of this bank.

In embodiments of the present invention; After the terminal queuing system receives the request of should arranging in numerical order; According to the identification information of this bank of carrying in the request of this row number, based on the correspondence that self and the row number machine of this bank are set up, the row number machine of this row number being asked to send to this bank; And the row number machine of indicating this bank is according to carrying traffic type information in this row number request; For this portable terminal is arranged in numerical order under this type of service, promptly the row number machine of this bank is according to the traffic type information of this user's selection, for this user arranges in numerical order under this type of service.

For example, the type of service that this user selects is that the individual is professional, and the row number machine of then indicating this bank is this user row number under the individual is professional according to this traffic type information.

S103: receive the row number information that the row number machine of this bank returns, and should row number information return this portable terminal.

The row number machine of this bank is that this portable terminal is behind row number under this type of service; Should row number information turn back to this terminal queuing system; This terminal queuing system should row number information return this portable terminal again; So that this user is known this row number information, wherein should row number information comprise the number that this user arranges in numerical order under this type of service.

In said process; The row number request that terminal queuing system mobile terminal receive sends is carried the identification information and the traffic type information of the bank of selection, according to the identification information of this bank in wherein should row number asking; This row number request is sent to the row number machine of this bank; Indicate the row number machine of this bank under this type of service, to arrange in numerical order, receive the row number information that the row number machine of this bank returns, and should row number information return this portable terminal for this portable terminal.

In embodiments of the present invention, this terminal queuing system self is preserved the identification information of each bank and the information of the type of service that each bank provides, and has all set up correspondence with the row number machine of each bank in this bank's tabulation.Before this portable terminal sends the request of should arranging in numerical order; This portable terminal will be logined this terminal queuing system earlier; This terminal queuing system is behind this this terminal queuing system of portable terminal login; Receive the log-on message that this portable terminal sends, the identification information of each bank that self preserves and the information of the type of service that each bank provides sent to said portable terminal, for use this mobile terminal user select its bank that will go with the type of service that will handle.

In order further to improve user's experience; When the queuing system of this terminal of this portable terminal login, this portable terminal obtains the positional information of self current time through GPS, and the positional information of self current time that will obtain is carried at and sends to this terminal queuing system in this log-on message; This terminal queuing system is according to this positional information; Reach the positional information of each bank that self preserves, calculate the distance of this portable terminal and this each bank, according to this portable terminal that calculates and the distance of this each bank; The bank of the setting quantity that chosen distance is minimum sends to this portable terminal with the identification information of the bank of selecting.

For example, the user is during through this terminal of this portable terminal login queuing system, and this portable terminal obtains the positional information of self current time through GPS; And the positional information of obtaining is carried at sends to this terminal queuing system in the log-on message; This terminal queuing system is according to this positional information, and the positional information of each bank that preserves, and calculates the distance of this user and each bank; According to the distance that calculates; Select 10 minimum banks of distance between portable terminal and the bank, and the identification information of 10 banks will selecting sends to this portable terminal, select suitable bank to remove transacting business for this user.

The information selected of the type of service that this portable terminal provides in identification information and each bank of each bank that receives is carried at this row number with the information of the identification information of the bank of selecting and type of service and sends to this terminal queuing system in asking.Promptly this user is in the information of the identification information of each bank that this terminal queuing system sends and the type of service that each bank provides; The type of service that the bank of selecting oneself will to go and institute will handle, this portable terminal is carried at this row number with the information of the identification information of the bank of selecting and type of service and sends to this terminal queuing system in asking.

Fig. 2 sends to this portable terminal for this terminal queuing system that the embodiment of the invention provides with the identification information of each bank that self preserves and the traffic type information that each bank provides; And the process of this portable terminal transmission row number request, specifically may further comprise the steps:

S201: this terminal queuing system of this portable terminal login obtain the positional information of this portable terminal current time through GPS, and the positional information of this portable terminal that will obtain is carried at and sends to this terminal queuing system in the log-on message.

In embodiments of the present invention; When the user arranges in numerical order in bank through this portable terminal; Earlier will be through this this terminal queuing system of portable terminal login; This portable terminal sends this log-on message to this terminal queuing system, and this user can obtain the positional information of self through this portable terminal in GPS, and this positional information is carried at sends to this terminal queuing system in this log-on message.

S202: this terminal queuing system receives this log-on message that this portable terminal sends, and according to this positional information of carrying in this log-on message, reaches the positional information of each bank that self preserves, and calculates the distance of this portable terminal and this each bank.

In embodiments of the present invention; This terminal queuing system self is preserved the positional information of each bank; After receiving this log-on message; According to the positional information of this portable terminal current time that carries in this log-on message, reach the positional information of each bank that self preserves, calculate the distance of this portable terminal and each bank.

S203: according to this portable terminal that calculates and the distance of this each bank, select this bank apart from the setting quantity of minimum, with the identification information of the bank of selecting, and the traffic type information that the bank of selecting provides sends to this portable terminal.

In embodiments of the present invention, this terminal queuing system is also preserved the identification information of each bank, reaches the traffic type information that each bank provides.In order further to improve user's experience; This terminal queuing system is according to this portable terminal that calculates and the distance of each bank; Select this bank apart from the setting quantity of minimum; The traffic type information of the identification information of the bank of selecting and the bank selected is sent to this portable terminal; Be the bank of the closer setting quantity of this user of chosen distance, the traffic type information of the identification information of the bank of selecting and the bank selected is sent to this portable terminal, select suitable bank's transacting business for this user.

Wherein, this setting quantity can be set as required, for example can 10 minimum banks of chosen distance.

S204: the information selected of the type of service that this portable terminal provides in identification information and each bank of each bank that receives is carried at row number with the information of the identification information of the bank of selecting and type of service and sends to this terminal queuing system in asking.

The information selected of the type of service that this user provides in identification information and each bank of each bank that receives through this portable terminal, this portable terminal is carried at row number with the information of the identification information of the bank of selecting and type of service and sends to this terminal queuing system in asking.

S205:, this row number request is sent to the row number machine of this bank, and indicate the row number machine of this bank under this type of service, to arrange in numerical order, and continue subsequent step for this portable terminal according to the identification information of this bank.

In said process; During this terminal of this portable terminal login queuing system; Obtain the positional information of self current time through GPS; And this positional information that will obtain is carried at and sends to this terminal queuing system in this log-on message; This terminal queuing system calculates the distance of this portable terminal and this each bank, and selects this bank apart from the setting quantity of minimum according to the positional information of each bank of this positional information and self preservation; The identification information of the bank of selecting is sent out and the traffic type information that provides is given this portable terminal, and this portable terminal is carried at row number with the identification information of the bank of selecting and traffic type information and returns in asking.Since this terminal queuing system will be closer apart from this portable terminal the identification information of bank of setting quantity send to this portable terminal, select suitable bank's transacting business for this user, thereby further improved user's experience.

And; Consider the storage resources of saving this terminal queuing system; And the traffic type information that real-time each bank to preserving in this terminal queuing system provides is upgraded; This terminal queuing system also can only be preserved the identification information of each bank, and does not preserve the traffic type information that each bank provides.When adopting this method; When this terminal queuing system is selected the bank of the setting quantity closer apart from this portable terminal; Identification information according to each bank of selecting; Row number machine through each bank of selecting obtains the traffic type information that each bank of selecting provides, and the identification information with this bank of selecting returns this portable terminal with the traffic type information that this bank that obtains provides again.Because this method terminal queuing system need not preserved the traffic type information that each bank provides; Therefore saved the storage resources of this terminal queuing system; And after selecting the bank that sets quantity; Row number machine through the bank selected obtains the traffic type information that this bank provides, and has realized that the real-time traffic type information that each bank is provided upgrades.

In embodiments of the present invention; The user arranges in numerical order in the bank that self is often going for ease; Reduce the time that the user selects bank, the user can also be provided with the bank that oneself often goes on this portable terminal, reaches the type of service that each bank often handles; This portable terminal is preserved the identification information of the bank of this user's setting; Thereby select bank in the identification information of the bank that this user can also preserve on this portable terminal, and select the information of the type of service that institute will handle, the identification information of the bank that this portable terminal is selected this user and the information of type of service are carried at this row number and send to this terminal queuing system in asking.

When the user arrives bank's transacting business; Also to fill in the corresponding business table, often waste a lot of times, therefore in embodiments of the present invention and fill in this traffic table; In order to reduce the time that the user fills in traffic table; Improve the efficient of bank's transacting business, this terminal queuing system will arrange in numerical order and asked to send to after the row number machine of this bank, receive this bank's row number machine transmission to traffic table that should type of service; And the information of this portable terminal of preserving according to self is filled in this traffic table; Traffic table after filling in is sent to this portable terminal confirm, receive the amended traffic table that this portable terminal sends, and the row number organizational security that will this amended traffic table sends to this bank is deposited.

This terminal queuing system that Fig. 3 provides for the embodiment of the invention receives the traffic table of the row number machine transmission of this bank, and to the process that this traffic table is handled, specifically may further comprise the steps:

S301: this terminal queuing system receives the row number request that this portable terminal sends, and according to the identification information of this bank of carrying in this row number request, this row number request is sent to the row number machine to bank.

S302: the row number machine of this bank is according to this traffic type information of carrying in this row number request that receives; Send each traffic table that should type of service to this terminal queuing system, this terminal queuing system receive that the row number machine of this bank sends to each traffic table that should type of service.

In embodiments of the present invention; The row number organizational security of this bank is deposited each corresponding traffic table of each type of service; After the row number machine of this bank receives this row number request; The information of the type of service of selecting according to the user who carries in the request of this row number is searched each corresponding traffic table of type of service that this user selects, and this each traffic table is sent to this terminal queuing system in the traffic table of self preserving.For example; What this user selected is that the individual is professional; Then the row number machine of this bank is according to the information of this type of service; In the traffic table of self preserving, search professional each the corresponding traffic table of this individual, and found traffic table A, traffic table B and traffic table C, this traffic table A, traffic table B and traffic table C are sent to this terminal queuing system.

Each corresponding traffic table of each type of service also can be kept in the background server of bank; When the background server of bank is preserved traffic table; The process that bank's queuing system obtains traffic table comprises: after the row number machine of this bank receives this row number request; Based on the annexation of the background server of this bank, in the background server of this bank, obtain each corresponding traffic table of type of service that this user selects, and this each traffic table that will obtain sends to this terminal queuing system.

And the row number machine of this bank sends the process to each traffic table that should type of service to this terminal queuing system, can receive any moment of this row number after asking at the row number machine of this bank to carry out.

S303: this each traffic table is sent to this portable terminal, and receive the traffic table that this portable terminal is selected, fill in the traffic table of this selection according to the information of this portable terminal of self preserving.

In embodiments of the present invention; Each traffic table to should type of service that this terminal queuing system will receive sends to this portable terminal, selects its traffic table that needs for this user, after this user selects its traffic table that needs through this portable terminal; This portable terminal returns the traffic table of selecting to this terminal queuing system; The information of this portable terminal that this terminal queuing system is preserved according to self, i.e. this user's information is filled in the traffic table of this selection.Wherein, when this user arranged in numerical order system registry through this portable terminal at this terminal, this terminal queuing system had been preserved this user's information, and like name, therefore phone etc. can fill in the traffic table that this user selects according to this user's who self preserves information.

S304: the traffic table after will filling in sends to this portable terminal, receives the amended traffic table that this portable terminal returns, and the row number organizational security that will this amended traffic table sends to this bank is deposited.

In embodiments of the present invention, for the security of the information that guarantees this user, do not comprise this user's ID card No. and this user's bank card number in this user's that this terminal queuing system is preserved the information.Therefore after this terminal queuing system is filled in the traffic table of this selection; Traffic table after also will this being filled in sends to this portable terminal; Confirm for this user whether the information of having filled in is correct, if incorrect, then this user can revise this traffic table through this portable terminal.After this traffic table of this user's modification, this portable terminal returns this amended traffic table to this terminal queuing system, and the row number organizational security that will this amended traffic table sends to this bank is deposited.Wherein, when the row number organizational security of this bank is deposited this amended traffic table, set up and preserve this user's the row number information and the mapping relations of this amended traffic table.

When this bank provides this type of service professional for this user; When promptly this type of service is discharged to this user; The sales counter staff of this bank can be through this bank background server, based on the annexation of background server with the row number machine of this bank of this bank, and the mapping relations of this user's who preserves in the row number machine of this bank row number information and this amended traffic table; Transfer this user's who preserves in the row number machine of this bank traffic table according to this user's row number information; And printing this traffic table, this user only need fill in self ID card No. and bank card number on this traffic table that prints, and in the process of follow-up transacting business, signs and get final product; Thereby reduced the time that this user fills in traffic table, improved the efficient of bank transacting business.

In said process; This terminal queuing system receive that the row number machine of this bank sends to each traffic table that should type of service, this each traffic table is sent to this portable terminal, and receives the traffic table that this portable terminal is selected; Fill in the traffic table of this selection according to the information of this portable terminal of self preserving; Traffic table after filling in is sent to this portable terminal, receive the amended traffic table that this portable terminal returns, and the row number organizational security that will this amended traffic table sends to this bank is deposited; Reduce the time that this user fills in traffic table, improved the efficient of bank transacting business.

In embodiments of the present invention; Can know in time that in order to make this user this bank's current time handling the number information of this type of service; Thereby know that current time comes this user wait number before under this type of service; So that this user can go to handle other affairs during waiting for row number; Also make this bank can be not crowded too much and too because of the user who waits for row number, this terminal queuing system be after the row number information that the row number machine that receives this bank returns, according to the time interval of setting; Row number machine through this bank obtains the number information that this bank's current time is being handled this type of service, and this number information that obtains is sent to this portable terminal.

For example; The type of service that this user selects is that the individual is professional; After the row number information of under the individual is professional, arranging in numerical order for this user that this terminal queuing system receives that the row number machine of this bank returns; Per 5 minutes of this terminal queuing system, the row number machine through this bank obtains the number information that this bank's current time is being handled other professional users of individual, and this number information that obtains is sent to this portable terminal; For example the row number of this user under this individual's business is No. 10; The number that this bank is handling other professional users of this individual is No. 4, and this user this number information that can receive through this portable terminal then knows that the current wait number that comes before self also has 6 people.

In embodiments of the present invention; Be discharged to the stand-by period that oneself also needs for the user can be known accurately, improve user's experience, this terminal queuing system is according to this row number information; This number information that obtains; And this bank that preserves handles on average the handling the time of business of this type of service, calculates the stand-by period that this bank handles these row number information corresponding service needs, and the waiting time that calculates is returned this portable terminal.

Prolong and use example; This terminal queuing system is according to the row number information of this user under this individual's business, and promptly No. 10, this bank's current time is being handled other professional users of individual number information; Promptly No. 4; Calculate current this user wait number before that comes, be specially this user's the row number information and the difference of this number information, i.e. 6 people.Handle professional on average the handling the time of individual according to this wait number that calculates with this bank that self preserves; On average the time of handling is 10 minutes to this that for example preserve; Calculate the stand-by period that this bank handles this user's individual service needed; Be specially this wait number and this draw and handle the product of time, promptly 60 minutes.The waiting time that calculates is returned this portable terminal, so that this user is known waiting time.This user can handle other affairs in waiting time, and needn't in this bank, wait for always, has avoided waste of time, and making can be not crowded too much and too because of the user who waits in this bank yet.

Wherein, The on average time of handling that this bank that this terminal queuing system is preserved handles the business of this type of service can be artificial the setting, for example goes up 10 minutes in the example, but in order to make the waiting time that calculates more accurate; This time of on average handling also can be that this terminal queuing system calculated and preserves according to the time interval of setting; Be specially, according to this number information that this time interval obtains, the number information that a last time interval obtains; And time interval of this setting, calculate and preserve on average the handling the time of business that this bank handles this type of service.For example, this time interval is 10 minutes, and this terminal queuing system 9:00 obtains this professional number information that this bank of current time is handling; 9:10 obtains this professional number information that this bank of current time is handling, then according to current this number information that obtains, i.e. and the number information that obtains of 9:10; And the last number information that obtains of the moment, i.e. the number information that obtains of 9:00 calculates the difference of this number information; Calculating should the time interval again; Promptly 10 minutes, with the merchant of the difference of this number information that calculates, with the merchant of the difference of this time interval and this number information as; This bank that calculates handles on average the handling the time of business of this type of service, and preserves on average handling the time that this calculates.This terminal queuing system is through real-time calculating and preserve on average the handling the time of business that this bank handles this type of service, makes the waiting time that calculates more accurate.

In embodiments of the present invention, consider when the user utilizes waiting time to go to handle other affairs, may miss the business of this time arranging in numerical order and handling; Miss the business of this time arranging in numerical order and handling for fear of the user; The further experience that improves the user, this terminal queuing system is preserved the reminder time threshold value that this user is provided with, and after the stand-by period that this row number information corresponding service of this bank's processing of calculating needs; Judge that whether waiting time is less than the reminder time threshold value of self preserving; When the waiting time of confirming to calculate less than this during threshold value reminder time, remind this portable terminal, promptly remind this user to get back to bank and prepare transacting business.Wherein the mode of prompting mobile terminal comprises: phone is reminded, note is reminded, or other can remind the method for this portable terminal.

With the phone prompting is that example describes; The reminder time threshold value that this user is provided with self is 20 minutes; The stand-by period that this terminal row number system-computed goes out is 18 minutes; This terminal queuing system confirms to be discharged to the needed stand-by period of this user less than this threshold value reminder time, and this system sets up the telephone communication with this user, reminds this user to get back to this bank and prepares transacting business.

In embodiments of the present invention, this terminal queuing system is preserved this user's row number information, after this user handles this business, and can be through the row number information before this terminal row number system queries of this portable terminal login.

The detailed process that Fig. 4 arranges in numerical order for the bank based on portable terminal that the embodiment of the invention provides specifically may further comprise the steps:

S401: this terminal queuing system of portable terminal login obtain the positional information of this portable terminal current time through GPS, and the positional information of this portable terminal that will obtain is carried at and sends to this terminal queuing system in the log-on message.

S402: this terminal queuing system receives this log-on message that this portable terminal sends, and according to this positional information of carrying in this log-on message, reaches the positional information of each bank that self preserves, and calculates the distance of this portable terminal and this each bank.

S403: according to this portable terminal that calculates and the distance of this each bank, select this bank apart from the setting quantity of minimum, with the identification information of the bank of selecting, and the traffic type information that the bank of selecting provides sends to this portable terminal.

In embodiments of the present invention; In order further to shorten the time that this user goes to bank, this terminal queuing system is according to this positional information of carrying in this log-on message, and the positional information of each bank that self preserves; Calculate the distance of this portable terminal and this each bank; According to this portable terminal that calculates and the distance of this each bank, the bank of the setting quantity that chosen distance is minimum sends to this portable terminal with the identification information of the bank of selecting and the traffic type information that provides.For example can chosen distance 10 minimum banks, the identification information of these 10 banks and the traffic type information that provides are sent to this portable terminal, select suitable bank to remove transacting business for this user.

S404: the information selected of the type of service that this portable terminal provides in identification information and each bank of each bank that receives is carried at row number with the information of the identification information of the bank of selecting and type of service and sends to this terminal queuing system in asking.

In embodiments of the present invention; The information selected of the type of service that this user can provide in identification information and each bank of each bank that this portable terminal receives; The user arranges in numerical order in the bank that self is often going for ease; Reduce the time that the user selects bank, the user can also be provided with the bank that oneself often goes on this portable terminal, and this portable terminal is preserved the identification information of the bank of this user's setting; Thereby select bank in the identification information of the bank that this user can also preserve on this portable terminal, and select the information of the type of service that will handle.The identification information of the bank that this portable terminal is selected this user and the information of type of service are carried at this row number and send to this terminal queuing system in asking.

S405: this terminal queuing system receives this row number request that this portable terminal sends; Wherein carry the identification information and the traffic type information of the bank of selection in this row number request; According to the identification information of this bank, this row number request is sent to the row number machine of this bank.

When this user selected its bank that will go with after the type of service that will handle; Send and to ask by row number to this terminal queuing system; This terminal queuing system sends to this row number request in the row number machine of this bank according to the identification information of the bank of this user's selection of carrying in this row number request.The row number machine of this bank receives this row number request back and arranges in numerical order under this type of service for this user; And send each traffic table that should type of service to this terminal queuing system; Promptly carry out step S406 and S411, the order of wherein carrying out step S406 and S411 can be for arbitrarily.

S406: the row number machine of this bank asks to arrange in numerical order under this type of service for this portable terminal according to this row number that receives, and receives the row number information that the row number machine of this bank returns, and should row number information return this portable terminal.

In embodiments of the present invention; The row number machine of this terminal this bank of queuing system indication is according to carrying traffic type information in this row number request; For this portable terminal is arranged in numerical order under this type of service, promptly the row number machine of this bank is according to the traffic type information of this user's selection, for this user arranges in numerical order under this type of service; And should row number information turn back to this terminal queuing system; This terminal queuing system should row number information return this portable terminal again, so that this user is known this row number information, wherein should row number information comprise the number that this user arranges in numerical order under this type of service.

S407: according to the time interval of setting; Row number machine through this bank obtains the current number information of handling this type of service of this bank, and this number information that obtains is sent to this portable terminal, and according to this row number information; This number information that obtains; And this bank that preserves handles on average the handling the time of business of this type of service, calculates the stand-by period that this bank handles these row number information corresponding service needs, and the waiting time that calculates is returned this portable terminal.

In embodiments of the present invention; Can know in time that in order to make this user this bank's current time handling the number information of this type of service; Thereby know that current time comes this user wait number before under this type of service; Be discharged to the stand-by period that oneself also needs so that this user can go to handle other affairs during waiting for row number, also make this bank can be not crowded too much and too because of the user who waits for row number; This terminal queuing system is after the row number information that the row number machine that receives this bank returns; According to the time interval of setting, the row number machine through this bank obtains the number information that this bank's current time is being handled this type of service, and this number information that obtains is sent to this portable terminal.And according to this row number information; This number information that obtains; And this bank that preserves handles on average the handling the time of business of this type of service, calculates the stand-by period that this bank handles these row number information corresponding service needs, and the waiting time that calculates is returned this portable terminal.

Wherein, this terminal queuing system preserve this on average the time of handling can be artificial the setting, but, also can be to calculate and preserve according to the time interval of setting in order to make the waiting time that calculates more accurate.

S408: whether judge the waiting time calculate less than the reminder time threshold value of self preserving, less than the time, carry out step S409, otherwise carry out step S410.

In embodiments of the present invention; Consider when the user utilizes waiting time to go to handle other affairs, may miss the business of this time arranging in numerical order and handling, miss the business of this time arranging in numerical order and handling for fear of the user; Further improve user's experience; This terminal queuing system is preserved the reminder time threshold value that this user is provided with, and is calculating after this bank handles the stand-by period that this row number information corresponding service needs, according to waiting time whether less than the reminder time threshold value of self preserving; Judge whether to remind this portable terminal, promptly judge whether to remind this user to get back to bank and prepare transacting business.

S409: remind this portable terminal.

When the waiting time of confirming to calculate less than this during threshold value reminder time, remind this portable terminal, promptly remind this user to get back to bank and prepare transacting business.

S410: do not remind this portable terminal, return step S407.

Be not less than this during threshold value when the waiting time of confirming to calculate reminder time, do not remind this portable terminal, continue to calculate waiting time, promptly return step S407 according to the time interval of setting.

S411: this terminal queuing system receive that the row number machine of this bank sends to each traffic table that should type of service; This each traffic table is sent to this portable terminal; And receive the traffic table that this portable terminal is selected, fill in the traffic table of this selection according to the information of this portable terminal of self preserving.

In embodiments of the present invention; In order to reduce the time that the user fills in traffic table, improve the efficient of bank's transacting business, the request of will arranging in numerical order of this terminal queuing system sends to after the row number machine of this bank; Receive that the row number machine of this bank sends to each traffic table that should type of service; This each traffic table is sent to this portable terminal, and receive the traffic table that this portable terminal is selected, fill in the traffic table of this selection according to the information of this portable terminal of self preserving.

S412: the traffic table after will filling in sends to this portable terminal, receives the amended traffic table that this portable terminal returns, and the row number organizational security that will this amended traffic table sends to this bank is deposited.

In said process; The row number request that terminal queuing system mobile terminal receive sends is carried the identification information and the traffic type information of the bank of selection, according to the identification information of this bank in wherein should row number asking; This row number request is sent to the row number machine of this bank; Indicate the row number machine of this bank under this type of service, to arrange in numerical order, receive the row number information that the row number machine of this bank returns, and should row number information return this portable terminal for this portable terminal.Because the terminal queuing system is according to the row number request in the embodiment of the invention; The row number machine of indication bank is arranged in numerical order under this type of service for this portable terminal; And the row number information returned of the row number machine that receives this bank; Should row number information send to this portable terminal, and therefore not need the user to remove bank's row number in person, and make this user can get access to its needed row number information timely.

And; The request of will arranging in numerical order of this terminal queuing system sends to after the row number machine of this bank; Receive that the row number machine of this bank sends to each traffic table that should type of service, this each traffic table is sent to this portable terminal, and receives the traffic table that this portable terminal is selected; The information of this portable terminal of preserving according to self is filled in the traffic table of this selection, promptly fills in the traffic table of this selection according to this user's who self preserves information.Because this terminal queuing system can be filled in this traffic table according to this user's who preserves information, reduced the time that the user fills in traffic table, improve the efficient of bank's transacting business.

Simultaneously, this terminal queuing system is according to the time interval of setting, and the row number machine through this bank obtains the number information that this bank's current time is being handled this type of service, and this number information that obtains is sent to this portable terminal.And according to this row number information; This number information that obtains, and this bank that preserves handles on average the handling the time of business of this type of service, calculates the stand-by period that this bank handles these row number information corresponding service needs; The waiting time that calculates is returned this portable terminal; So that this user is known the wait people that current time under this type of service comes before this user and is established and be discharged to the stand-by period that oneself also needs, so that this user can go to handle other affairs during waiting for row number; Needn't in this bank, wait for always, also make this bank can be not crowded too much and too because of the user who waits for row number.

Fig. 5 is the bank's queuing system based on portable terminal that the embodiment of the invention provides, and specifically comprises:

Terminal queuing system 502; Be used for the row number request that mobile terminal receive 501 sends; Carry the identification information and the traffic type information of the bank of selection in the wherein said row number request,, said row number request is sent to the row number machine 503 of said bank according to the identification information of said bank; Receive the row number information that the row number machine 503 of said bank returns, and said row number information is returned said portable terminal 501;

Said portable terminal 501 is used for sending said row number request to said terminal queuing system 502;

The row number machine 503 of said bank is used to receive the said row number request that said terminal queuing system 502 sends, and arranges in numerical order under said type of service for said portable terminal 501, returns said row number information to said terminal queuing system 502.

Said terminal queuing system 502 also is used for; Behind the said terminal of said portable terminal 501 logins queuing system 502; Receive the log-on message that said portable terminal 501 sends, the identification information of each bank that self preserves and the information of the type of service that each bank provides are sent to said portable terminal 501;

Said portable terminal 501 also is used for; Login said terminal queuing system 502; Send said log-on message to said terminal queuing system 502, receive the identification information of each bank that said terminal queuing system 502 sends and the information of the type of service that each bank provides.

Said portable terminal 501 specifically is used for; When logining said terminal queuing system 502; Obtain the positional information of self current time through GPS; And self the positional information that will obtain is carried at and sends to said terminal queuing system 502 in the said log-on message, receives the identification information of the bank of selecting that said terminal queuing system 502 sends;

Said terminal queuing system 502 also is used for; According to said positional information; Reach the positional information of each bank that self preserves, calculate the distance of said portable terminal 501 and said each bank, according to the distance of the said portable terminal that calculates 501 with said each bank; Select the bank of the minimum setting quantity of said distance, the identification information of the bank of selecting is sent to said portable terminal 501.

Said portable terminal 501 specifically is used for; The information selected of the type of service that provides in identification information and each bank of each bank that receives is carried at the information of the identification information of the bank of selecting and type of service and sends to said terminal queuing system 502 in the said row number request.

Said terminal queuing system 502 also is used for; Receive each traffic table of the corresponding said type of service that the row number machine 503 of said bank sends; Said each traffic table is sent to said portable terminal 501; And receive the traffic table that said portable terminal 501 is selected, and fill in the traffic table of said selection according to the information of the said portable terminal of self preserving 501, the traffic table after filling in is sent to said portable terminal 501; Receive the amended traffic table that said portable terminal 501 returns, and said amended traffic table is sent to row number machine 503 preservations of said bank;

The row number machine 503 of said bank also is used for, and each traffic table to the corresponding said type of service of said terminal queuing system 502 transmissions receives and preserve the said amended traffic table that said terminal queuing system 502 sends;

Said portable terminal 501 also is used for; Receive said each traffic table that said terminal queuing system 502 sends; The traffic table of said selection is returned said terminal queuing system 502; Receive the traffic table after said the filling in that said terminal queuing system 502 sends, said amended traffic table is returned said terminal queuing system 502.

Said terminal queuing system 502 also is used for; According to the time interval of setting; Row number machine 503 through said bank obtains the number information that said bank current time is being handled said type of service, and the said number information that obtains is sent to said portable terminal 501;

Said portable terminal 501 also is used for, and receives the said number information that said terminal queuing system 502 sends.

Said terminal queuing system 502 also is used for; According to said row number information; The said number information that obtains; And the said bank that preserves handles on average the handling the time of business of said type of service, calculates said bank and handles the stand-by period that said row number information corresponding service needs, and the said stand-by period that calculates is returned said portable terminal 501;

Said portable terminal 501 also is used for, and receives the said stand-by period that said terminal queuing system 502 returns.

Said terminal queuing system 502 specifically is used for; The said number information that obtains according to this time interval; The number information that a last time interval obtains, and time interval of said setting calculate and preserve on average the handling the time of business that said bank handles said type of service.

Said terminal queuing system 502 also is used for, and whether judges the said stand-by period calculate less than the reminder time threshold value of self preserving, when the said stand-by period of confirming to calculate less than said reminder time during threshold value, remind said portable terminal 501.

Fig. 6 is the bank's row number device based on portable terminal that the embodiment of the invention provides, and specifically comprises:

Receiver module 601 is used for the row number request that mobile terminal receive sends, and carries the identification information and the traffic type information of the bank of selection in the wherein said row number request, the row number information that the row number machine of reception bank returns;

Sending module 602; Be used for identification information according to said bank; Said row number request is sent to the row number machine of said bank, and to indicate the row number machine of said bank be that said portable terminal is arranged in numerical order under said type of service, the said row number information that receives is returned said portable terminal.

Said receiver module 601 also is used for, and after said portable terminal is logined said terminal queuing system, receives the log-on message that said portable terminal sends;

Said sending module 602 also is used for, and the identification information of each bank that self preserves and the information of the type of service that each bank provides are sent to said portable terminal.

Said sending module 602 comprises:

Computing unit 6021 is used for the positional information according to said portable terminal, and the positional information of each bank that self preserves, and calculates the distance of said portable terminal and said each bank;

Selected cell 6022 is used for according to the said portable terminal that calculates and the distance of said each bank, selects the bank of the minimum setting quantity of said distance;

Transmitting element 6023 is used for the identification information of the bank of selecting is sent to said portable terminal.

Said receiver module 601 also is used for, and receives each traffic table of the corresponding said type of service that the row number machine of said bank sends, receives the traffic table that said portable terminal is selected, and receives the amended traffic table that said portable terminal returns;

Said sending module 602 also is used for, and said each traffic table is sent to said portable terminal, and the traffic table after filling in is sent to said portable terminal, and the row number organizational security that said amended traffic table sends to said bank is deposited;

Said device also comprises:

Fill in module 603, be used for filling in the traffic table of said selection according to the information of the said portable terminal of self preserving.

Said device also comprises:

Acquisition module 604 was used for according to the time interval of setting, and the row number machine through said bank obtains the number information that said bank current time is being handled said type of service;

Said sending module 602 also is used for, and the said number information that obtains is sent to said portable terminal.

Said device also comprises:

Computing module 605 is used for according to said row number information, the said number information that obtains, and the said bank that preserves handles on average the handling the time of business of said type of service, calculates said bank and handles the stand-by period that said row number information corresponding service needs;

Said sending module 602 also is used for, and the said stand-by period that calculates is returned said portable terminal.

Said computing module 605 specifically is used for; The said number information that obtains according to this time interval; The number information that a last time interval obtains, and time interval of said setting calculate and preserve on average the handling the time of business that said bank handles said type of service.

Said device also comprises:

Judge module 606 is used to judge that whether the said stand-by period that calculates is less than the reminder time threshold value of self preserving;

Prompting module 607, when the said stand-by period of confirming to calculate less than said reminder time during threshold value, remind said portable terminal.

Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, belong within the scope of claim of the present invention and equivalent technologies thereof if of the present invention these are revised with modification, then the present invention also is intended to comprise these changes and modification interior.

Claims

1. the method based on bank's row number of portable terminal is characterized in that, comprising:

2. the method for claim 1 is characterized in that, before the row number request that terminal queuing system mobile terminal receive sends, said method also comprises:

Said terminal queuing system is after said portable terminal is logined said terminal queuing system; Receive the log-on message that said portable terminal sends, the identification information of each bank that self preserves and the information of the type of service that each bank provides are sent to said portable terminal.

3. method as claimed in claim 2; It is characterized in that; When said portable terminal is logined said terminal queuing system; Said portable terminal obtains the positional information of said portable terminal current time through GPS, and the positional information of the said portable terminal that will obtain is carried at and sends to said terminal queuing system in the said log-on message, and said terminal queuing system sends to said portable terminal with the identification information of each bank that self preserves and comprises:

According to said positional information, reach the positional information of each bank that self preserves, calculate the distance of said portable terminal and said each bank;

According to the said portable terminal that calculates and the distance of said each bank, select the bank of the minimum setting quantity of said distance, the identification information of the bank of selecting is sent to said portable terminal.

4. like the arbitrary described method of claim 1～3, it is characterized in that said portable terminal sends the row number request and comprises:

The information selected of the type of service that said portable terminal provides in identification information and each bank of each bank that receives is carried at the information of the identification information of the bank of selecting and type of service and sends to said terminal queuing system in the said row number request.

5. method as claimed in claim 4 is characterized in that, said row number request is sent to after the row number machine of said bank, and said method also comprises:

Said terminal queuing system receives each traffic table of the corresponding said type of service that the row number machine of said bank sends;

Said each traffic table is sent to said portable terminal, and receive the traffic table that said portable terminal is selected, fill in the traffic table of said selection according to the information of the said portable terminal of self preserving;

Traffic table after filling in is sent to said portable terminal, receive the amended traffic table that said portable terminal returns, and the row number organizational security that said amended traffic table sends to said bank is deposited.

6. the method for claim 1 is characterized in that, receives after the row number information that the row number machine of said bank returns, and said method also comprises:

Said terminal queuing system is according to the time interval of setting, and the row number machine through said bank obtains the number information that said bank current time is being handled said type of service;

The said number information that obtains is sent to said portable terminal.

7. method as claimed in claim 6 is characterized in that, said method also comprises:

Said terminal queuing system is according to said row number information, the said number information that obtains, and the said bank that preserves handles on average the handling the time of business of said type of service, calculates said bank and handles the stand-by period that said row number information corresponding service needs;

The said stand-by period that calculates is returned said portable terminal.

8. method as claimed in claim 7 is characterized in that, said terminal queuing system is preserved the on average time of handling that said bank handles the business of said type of service and comprised:

The said number information that said terminal queuing system obtained according to this time interval, the number information that a last time interval obtains, and time interval of said setting calculate and preserve on average the handling the time of business that said bank handles said type of service.

9. method as claimed in claim 7 is characterized in that, calculates said bank and handles after the stand-by period of said row number information corresponding service needs, and said method also comprises:

Judge that whether the said stand-by period that calculates is less than the reminder time threshold value of self preserving;

When the said stand-by period of confirming to calculate less than said reminder time during threshold value, remind said portable terminal.

10. the system based on bank's row number of portable terminal is characterized in that, comprising:

11. system as claimed in claim 10; It is characterized in that; Said terminal queuing system also is used for; After said portable terminal is logined said terminal queuing system, receive the log-on message that said portable terminal sends, the identification information of each bank that self preserves and the information of the type of service that each bank provides are sent to said portable terminal;

Said portable terminal also is used for, and logins said terminal queuing system, and queuing system sends said log-on message to said terminal, receives the identification information of each bank that said terminal queuing system sends and the information of the type of service that each bank provides.

12. system as claimed in claim 11; It is characterized in that; Said portable terminal specifically is used for, and when logining said terminal queuing system, obtains the positional information of self current time through GPS; And self the positional information that will obtain is carried at and sends to said terminal queuing system in the said log-on message, receives the identification information of the bank of selecting that said terminal queuing system sends;

Said terminal queuing system also is used for; According to said positional information; Reach the positional information of each bank that self preserves, calculate the distance of said portable terminal and said each bank, according to the said portable terminal that calculates and the distance of said each bank; Select the bank of the minimum setting quantity of said distance, the identification information of the bank of selecting is sent to said portable terminal.

13. like the arbitrary described system of claim 10～12; It is characterized in that; Said portable terminal specifically is used for; The information selected of the type of service that provides in identification information and each bank of each bank that receives is carried at the information of the identification information of the bank of selecting and type of service and sends to said terminal queuing system in the said row number request.

14. system as claimed in claim 13; It is characterized in that said terminal queuing system also is used for, receive each traffic table of the corresponding said type of service that the row number machine of said bank sends; Said each traffic table is sent to said portable terminal; And receive the traffic table that said portable terminal is selected, and fill in the traffic table of said selection according to the information of the said portable terminal of self preserving, the traffic table after filling in is sent to said portable terminal; Receive the amended traffic table that said portable terminal returns, and the row number organizational security that said amended traffic table sends to said bank is deposited;

The row number machine of said bank also is used for, and sends each traffic table of corresponding said type of service to said terminal queuing system, receives and preserve the said amended traffic table that said terminal queuing system sends;

Said portable terminal also is used for; Receive said each traffic table that said terminal queuing system sends; The traffic table of said selection is returned said terminal queuing system; Receive the traffic table after said the filling in that said terminal queuing system sends, said amended traffic table is returned said terminal queuing system.

15. system as claimed in claim 10; It is characterized in that; Said terminal queuing system also is used for; According to the time interval of setting, the row number machine through said bank obtains the number information that said bank current time is being handled said type of service, and the said number information that obtains is sent to said portable terminal;

Said portable terminal also is used for, and receives the said number information that said terminal queuing system sends.

16. system as claimed in claim 15; It is characterized in that said terminal queuing system also is used for, according to said row number information; The said number information that obtains; And the said bank that preserves handles on average the handling the time of business of said type of service, calculates said bank and handles the stand-by period that said row number information corresponding service needs, and the said stand-by period that calculates is returned said portable terminal;

Said portable terminal also is used for, and receives the said stand-by period that said terminal queuing system returns.

17. system as claimed in claim 16; It is characterized in that; Said terminal queuing system specifically is used for, according to the said number information that this time interval obtains, and the number information that a last time interval obtains; And time interval of said setting, calculate and preserve on average the handling the time of business that said bank handles said type of service.

18. system as claimed in claim 16; It is characterized in that; Said terminal queuing system also is used for; Whether judge the said stand-by period calculate less than the reminder time threshold value of self preserving, when the said stand-by period of confirming to calculate less than said reminder time during threshold value, remind said portable terminal.

19. the device based on bank's row number of portable terminal is characterized in that, comprising:

20. device as claimed in claim 19 is characterized in that, said receiver module also is used for, and after said portable terminal is logined said terminal queuing system, receives the log-on message that said portable terminal sends;

Said sending module also is used for, and the identification information of each bank that self preserves and the information of the type of service that each bank provides are sent to said portable terminal.

21. device as claimed in claim 20 is characterized in that, said sending module comprises:

Computing unit is used for the positional information according to said portable terminal, and the positional information of each bank that self preserves, and calculates the distance of said portable terminal and said each bank;

Selected cell is used for according to the said portable terminal that calculates and the distance of said each bank, selects the bank of the minimum setting quantity of said distance;

Transmitting element is used for the identification information of the bank of selecting is sent to said portable terminal.

22. like the arbitrary described device of claim 19～21; It is characterized in that; Said receiver module also is used for; Receive each traffic table of the corresponding said type of service that the row number machine of said bank sends, receive the traffic table that said portable terminal is selected, receive the amended traffic table that said portable terminal returns;

Said sending module also is used for, and said each traffic table is sent to said portable terminal, and the traffic table after filling in is sent to said portable terminal, and the row number organizational security that said amended traffic table sends to said bank is deposited;

Said device also comprises:

Fill in module, be used for filling in the traffic table of said selection according to the information of the said portable terminal of self preserving.

23. device as claimed in claim 19 is characterized in that, said device also comprises:

Acquisition module was used for according to the time interval of setting, and the row number machine through said bank obtains the number information that said bank current time is being handled said type of service;

Said sending module also is used for, and the said number information that obtains is sent to said portable terminal.

24. device as claimed in claim 23 is characterized in that, said device also comprises:

Computing module is used for according to said row number information, the said number information that obtains, and the said bank that preserves handles on average the handling the time of business of said type of service, calculates said bank and handles the stand-by period that said row number information corresponding service needs;

Said sending module also is used for, and the said stand-by period that calculates is returned said portable terminal.

25. device as claimed in claim 24; It is characterized in that; Said computing module specifically is used for, according to the said number information that this time interval obtains, and the number information that a last time interval obtains; And time interval of said setting, calculate and preserve on average the handling the time of business that said bank handles said type of service.

26. device as claimed in claim 24 is characterized in that, said device also comprises:

Judge module is used to judge that whether the said stand-by period that calculates is less than the reminder time threshold value of self preserving;

Prompting module, when the said stand-by period of confirming to calculate less than said reminder time during threshold value, remind said portable terminal.